Butler Hyundai in Indianapolis, IN


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Specialties

At Butler Hyundai of Indianapolis, we have built a reputation on providing courteous, honest service. Our customers appreciate the way we do business, and we know you will too. Take a moment to read the info below and find out what makes us an exceptional place to buy a New Hyundai in Indianapolis, one of our many Pre Owned Vehicles or to service your automobile. Our customers are why we exist. We are a family owned and operated company that has been doing business with Integrity since 1966. We are dedicated to delivering professional and friendly service. We also strive to maintain a "family" atmosphere and extend that to our customers. Our sales staff is committed to honesty and integrity while helping you find the New or Pre Owned vehicle that makes sense for you, not just what needs to be sold. We are always excited to see the pleasant smiles on our returning customers faces when they realize that their last salesperson is still here, ready to assist them again.

History

Established in 1966.

Doing Business with Integrity since 1966

Butler Hyundai


Dealer Info:


Phone(s):(317) 848-4200
Address:4200 E 96th St, Indianapolis, IN, 46240
  • Monday: 9:00 am - 9:00 pm
  • Tuesday: 9:00 am - 6:00 pm
  • Wednesday: 9:00 am - 9:00 pm
  • Thursday: 9:00 am - 9:00 pm
  • Friday: 9:00 am - 6:00 pm
  • Saturday: 9:00 am - 6:00 pm
  • Sunday: Closed

Reviews on Butler Hyundai

 
Mom H. | 2015-01-31

We flew in from Iowa and Steve Larson and his driver picked up. Two great guys, the car was as expected. They had everything in order and we were off drive our son's new car home. You can trust these guys, Thank you.

 
Kyle W. | 2015-01-30

I purchased a car here back in mid-2014 and have brought the car the car back twice for routine service. I initiated contact through their website and set up a test drive. I met with Ryan, who ended up being very helpful throughout the car buying process. I did not end up buying the vehicle I test drove as I noticed the same model in a different color for a few grand less. Met with Ryan once more to test drive this vehicle and ended up purchasing it. The process from entering the dealership after the test drive to walking out with the keys took about an hour and 45 minutes; it was a Saturday.

Prior to purchasing the vehicle after the test drive, I walked around and inspected the outside of the car. I noticed there was a tennis ball sized mark on one side where someone or something had taken the paint completely off. Ryan assured me that if I brought the car back in at a later date they would take care of it free of charge. Unfortunately for me, I didn't look low enough on one side because the piece of plastic that runs the length of the car between the two tires was badly scuffed and has significant paint missing. You can' t really notice it unless you get on your hands and knees or you are viewing the car from 20 feet or so. I'm sure Ryan was sweating bullets hoping I wouldn't notice it (or maybe he didn't know it was there, I'm not sure). It was my own fault however for not noticing it.

I brought the car back in 2 weeks later to get the tennis ball sized mark fixed. It took longer than I would have liked, but the paint guy is only in one day a week and he won't work if it is raining that day (for obvious reasons). I was assured that the paint guy was the best around. When I dropped the car off, Ryan gave me a loaner car so that I would be able to get back and forth to work while they had my vehicle. When I picked up my car I was amazed at how well the spot was painted; they weren't lying about this guy. To this day I can't pinpoint exactly where that spot was on the car as the paint was blended so seamlessly. So if you have to get paint work done, definitely check these guys out ( I can't comment on the cost though).

I brought the car back in a few months later for my free first oil change. I was in and out in 20 minutes. I would recommend doing business with Butler Hyundai if you find the right vehicle there. I would go back to them if I am ever in the market for another vehicle.

 
Raechel H. | 2014-08-09

We bought a 2010 Hyundai last year, and It's been pretty good car so far. There's been some minor maintenance issues with the car (passanger door handle came off, broken dash vent, passenger visor mirror broken), but the actual car hasn't had any issues. For the price, we were totally fine with taking it as-is with a 10 year warranty. Boom!

Rob initially found this car on the web listings and  called the dealership to set up a test drive. The night we went up there, we were approved for financing and approved to trade-in Rob's car. After waiting 2 hours for the paperwork to be processed, another customer in the next office was also approved for the same car. We went home with some sad faces. And no car.

At 9pm that night, Rob got a call from our sales rep saying that they other person didn't take that car, and he wanted to know if we wanted to pursue it. Maybe it was luck or maybe it was a guy trying to sell a car -  either way, I'm happy we ended up with the car we wanted.

There is the inconvenience of sending the car back to the dealership for minor maintenance. It requires an appointment and the car to be in the shop for about a week. They can't order parts needed until the car is actually there. They could just order the necessary parts, then have us bring the car in to have them installed. Sheesh, if its an issue, we can pay in advance.

Other than that, it was an overall positive experience. Not as stressful as I anticipated, and our sales rep was friendly and realistic. I appreciate customer service that gives it to me straight instead of lying to make the customer happy. If you're real, I'm sold.

 
Alison Y. | 2014-01-23

I bought a new car here back in 2010 and I've taken my car for almost every service since then. The staff are great, they know who I am (and who my family is since we've since bought two other cars from them, lol), and they treat me like family. Every service I've had, I never felt they were trying to push an extra thing on me that they didn't really think I need. As a car owner, I've learned some basic things like how often you should have certain services done and ask questions if you don't know! I'm by no means a car enthusiastic nor do I care to be but they treat me right here and they are always open to explaining anything I have questions about. While services here might cost a little more than other places, I continue to come back because they know my history and I have a huge level of trust that they know and want to treat me and my car well.
I most recently bought new tires here and wish I had taken advantage of a better deal at Costco. The only tires Butler sell here for my car are Hancock - a mid grade 60,000 mile (which the service guy said would probably not make it that long - again, he was very honest and up front about this) whereas at Costco, they have a great deal on a great Michelin tire for my Sonata. Unfortunately, Costco didn't have my tire in stock and as I drive in a lot of winter weather, I chose to just get new tires right away rather than wait. All in all, it was a $50 difference between the price for installation and tires between here and Costco...Costco also offers free alignment which is a big perk but I'm not sure how the quality of their services are.

 
Holly H. | 2013-12-20

Let me start with, this is the dealership at which I purchased my car. And the car-buying experience was wonderful.

However, my subsequent trips their for maintenance, since making that purchase, have been less and less positive.

Here's the situation that I've encountered:
Every time I take my car in for work I am handed a mileage-based pamphlet and told "this is what it's going to cost you for your next visit."
Well, here's the situation. I'm the "fix it when it goes bad" type of car owner, not the mileage-based maintenance type. Which means, when I show up at the garage with spark plugs that have less than 10,000 miles on them and am told I need to replace my sparkplugs because of the mileage on my car, I begin to question whether or not the technicians are even looking at my car. Similar things have happened - brand new windshield wipers were recommended be replaced with brand new windshield wipers - because that's what time and mileage dictated, tires were suggested to be  balanced and rotated a couple weeks after new tires had been purchased,...

You get the point.

Everyone is always very friendly at the shop, I just continue to question how much thought is being put into maintenance reports being given to me and how much is simply a corporate policy.

I think I'll stick to my favorite local mechanic instead.

 
Patrick W. | 2013-11-29

Great Service and Professional Manners!  I will go back there again!~

 
Greg C. | 2013-10-15

I needed some touch up paint for my 2005 Sonata. It's a small thing but I made the process more difficult than it should have been and their parts man was over the top patient and helpful.

 
Carey D. | 2008-11-06

I never went to Butler when I was in the market to buy a car. But, I did have a repair done there once. My car was still under warranty when the headlights suddenly stopped working. They fixed the problem lickety-split and didn't try to add-on any unnecessary services. That was a good trip.

If I were writing this review based on that experience alone, it would be 4 stars. I called there a few months ago when I needed to have a 60,000 mile service done and was calling around to different Hyundai dealerships for price quotes. They gave me the runaround here and I was getting pretty confused on what was included in the service, what was extra, and ultimately how much money I would be spending. So, I asked them to mail me a simple document that told me what was included in this service for my make & model. They said sure, no problem, but then... I never received anything in the mail. Except an advertisement (my address was in the system from the headlight repair), suggesting that I was due for a service. I was really annoyed and haven't been back since. If I'm in a pinch for a northside Hyundai dealer, I'll go to Butler, but otherwise, I'll stick with Skillman.