Rogers Hyundai in Chicago, IL


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Specialties

Family-owned Chevrolet, Buick, GMC and Hyundai new car dealer, with a huge inventory of preowned vehicles and an award-winning service department.

History

Established in 1943.

Rogers Auto Group began in 1943, founded as Rogers Auto Sales by twin brothers Roger and Leonard Scher.  Originally located at 2535 S. Michigan Ave, Rogers Auto Sales specialized in quality pre-driven vehicles and quickly established itself amongst Chicago's local economy of small family-owned businesses.

After 13 years of success in Chicago's Southside as a quality pre-owned car dealer, Roger Scher had the opportunity to acquire a Pontiac franchise in 1956. It's no surprise that the family business would earn this prestigious honor thanks to its honest reputation and proven track record of success.  Rogers Pontiac was thus born, and the business relocated to 2720 S. Michigan Avenue in 1966 to accommodate its expanding needs. Continuing to prosper into the 90's, Rogers subsequently acquired four new franchises: a Hyundai dealership in 1997, a Buick dealership in 1999, a GMC dealer in 2000, and Chevrolet dealer in 2003.

Rogers Hyundai


Dealer Info:


Phone(s):(312) 428-4243
Address:2700 South Michigan Avenue, Chicago, IL, 60616
  • Monday: 9:00 am - 9:00 pm
  • Tuesday: 9:00 am - 9:00 pm
  • Wednesday: 9:00 am - 9:00 pm
  • Thursday: 9:00 am - 9:00 pm
  • Friday: 9:00 am - 9:00 pm
  • Saturday: 9:00 am - 9:00 pm
  • Sunday: 9:00 am - 7:00 pm

Reviews on Rogers Hyundai

 
Mike B. | 2015-04-16

Best salesman is Dan Nino. I have bought six cars from him always at the best deal. He is great. The service is out standing in my experience and things always went smoothly. I just bought a Sonata Sport and love the way it rides and handles.I GET A LOT OF LOOKS IN THIS CAR!!!

 
Samantha S. | 2015-03-21

As always you make my visit easy and simple.  18 years working at a dealer going on my day off isn't what I want to do.  However Shawn in service is awesome! I met Isaac today as well and he had no idea who I was but he was so nice! Both are great, thank you as always!

 
Ria S. | 2015-01-16

I am only providing two stars because I received a quick response to my initial internet inquiry.  I was in the market for a particular vehicle for my son & emailed them.  I received a quick response & I in turn informed them I was a cash buyer, and have a busy schedule that precludes me from spending unnecessary time at dealerships.   In their website they listed numerous vehicles that were the year make & model I was interested in.   I inquired about pricing and was told they could not provide that information & asked when I could come in.  Unfortunately my schedule  requires me to do most of my research before stepping foot into a dealership.  I find it odd that this is the only Hyundai dealership that doesn't list pricing.    I am disappointed because I live 5 minutes from this location but I will take my cash elsewhere.

 
Nicole S. | 2014-11-07

We have had great experiences with Rpgers Hyundai so far. We leased our brand new Hyundai Santa Fe in June of this year and the whole experience was seamless. From the moment we told them what we were looking for, what we were willing to pay per month and how much we could put down, they met our needs. Our payment is actually lower than we planned!

Yesterday I had to bring the car in before work for an oil change (covered at no charge by our lease) and to replace/repair the rear driver's side turn signal (also covered under warranty. I dropped the car off at 8:00 a.m. and received a phone call at 9:25 that it was complete. The Customer Service in the Service department was wonderful and they even gave me a ride to work! When I picked up the car it was ready to go, and at no out-of-pocket expense.

Overall, our experience here has been wonderful!

 
Mirko P. | 2014-09-24

Hyundai sent to me a recall notification. I scheduled appointment online for today with a note that service department call me. Nobody call me.  I showed on time for recall appointment to find out that they don't have part necessary for repair. Again, nobody call ahead to notify me. No communication. Lastly, official Hyundai letter says repair should be less than hour, Rogers service department says 2-2.5 hours. Should be coordinated better.

 
Jessica Y. | 2014-08-04

I walked into this dealership thinking that I would be buying a new Hyundai Sonata Limited for a great price.  I now know why they were able to offer such a great price as we e-mailed back and forth, it's because they didn't actually have any of the cars that I had been given a price quote on to sell!!  You can offer any price on a vehicle to get someone into your store if the vehicle doesn't actually exist!  One of the more frustrating aspects of this was that I had specifically called 25 minutes before heading to the dealership and was told they had 8 or 9 in stock at that very moment!

Anyways, this place is why dealerships and salesmen get such a bad reputation.  They were more than willing to engage in fraudulent bait-and-switch tactics to try to make a sale.

Needless to say, I walked out of the dealership and sadly drove home in my old 2002 Nissan Maxima.

 
Tim F. | 2014-06-13

I had a great experience buying a new car at Rogers Hyundai. No pushy sales just sincere team work from family friendly folks!
My man PJ was on top of his game and was very knowledgable in every aspect. He has an answer for every question and all in all helped find the right car for me : )
If you're serious about buying or leasing I highly recommend Rogers Hyundai and ask for PJ!!!

 
Marty B. | 2014-05-27

I never thought I would rate a car dealer at 5 stars. I had my facts, knew what I wanted, and started via the web. Communication was on point. Derrick the sales manager was nice and clear.

From there I met Peter who treated us with respect, was clear, and knew his job. He made the process comfortable, and listened to what we wanted.

It took some time to get the negotiation completed, but my situation wasn't simple. They handled it all well. And, ultimately I walked out with a car.

I was happy with how I was treated from start with Derrick, to Peter as our salesperson to Allan in finance. I didn't feel oversold throughout the process. I felt like they understood what I wanted, they all did their job which is to sell cars for a profit, but they did it with respect and class.

 
Kevin M. | 2014-03-04

I would never recommend taking your car here for service. I bought a new car and four days later I already had tire damage.
The service crew seemed so backed up that a simple tire change turned into days of ignoring my calls and finally finding out from the secretary that the people taking care of my car have left for the day. Then not finding out any info on the status of my car until the following day when I called. Overall some of the worst customer service I have ever received

 
John B. | 2014-02-15

The gold star of Hyundai dealers.  The price of the car was within $400 of the price quoted in e-mail when we arrived.  The price changed since we wanted a color other than white, blue, black or silver.  We haggled back down to the e-mail price.  Their price was fairly low to begin with, and more or less honest.  We received the car we wanted, without any surprises, except $400 worth of extra plastic molding.  The extra molding was their way of attempting to get $400 more, since the vehicle resided on another Rogers maintained lot.

Though they helped us obtain the financing, their dealership could not finance us through Hyundai financing, even with a credit score of 750.  I recommend setting up financing elsewhere first for any Hyundai purchase if you care about a low purchase price, though the financing did not effect the final price of the vehicle for this dealer.  Another Hyundai dealer added $1,500 in frivolous options (car detailing, nitrogen for the tires...) once the financing went though (and perhaps why Rogers could not finance us).

 
Sheona C. | 2014-01-25

Part I
My Review of Rogers Auto Group...
I agree with the other Positive Reviews!.
I received Excellent,Professional,Courteous, Warm,Patient Service and Kindness
From my Salespersons Kelvin B. and Manny!
Kelvin had been working with me for awhile and he knew exactly what I was looking for!
Manny is an excellent addition to the Group and helped simplify the process for me.
Im very Grateful also for the Persistence of Ms Jacqui in Customer Service
Jacqui helped me stay in touch with Rogers.
...
'Part 2' will contain more details and hopefully another 5 Stars
For "Promises Kept and Services Rendered...."

 
Emily D. | 2013-12-14

Thank you Ivan Fadino. Although it was a very long day I walked away happy. I been with Rogers Auto Group for over 9 years and I always come back. You are all amazing!

 
Tina S. | 2013-10-25

I love my new Sonata! Although I hit a few bumps in the road in the procee of buying my new car, Roger Robinsin & Store Manager Brian B went the extra mile to make sure I taken care of.  I would recommend that if you buy a car from Rogers Auto Group/Roger Hyundai see Roger Robinson & Brian.  They wil take care you like customers should be taken care of.

 
Lauren R. | 2013-10-22

I've been here a few times and they've treated me pretty well in comparison to other dealers. I haven't purchased a car but I have been to the service center and they treated me pretty well. today I got a ten percent discount. Whether it was a contrived or not it was nice. Another dealer, happy Hyundai tried to charge me $60 more for the same part. And don't even get me started with Mcgrath Hyundai.

 
Lynjunita M. | 2013-10-21

I am the pround owner of a new 2014 Hyundai Sante Fe thanks to my awesome salesman Don J.  He took a lot of special care and time to make sure that I got a great deal and was completely satisfied with my purchase.  I had a great experience at Rogers Auto Group and would definitely recommend them to others.  Lyn

 
Amy D. | 2013-09-10

This was the absolute worst experience I have ever had at any car service center.  The biggest problem is that no one will answer your call, you are forced to leave a message and feel lucky if someone returns your call.
Michalene was my service consultant and told me my car would be diagnosed Saturday by 3pm.  She called about 2:30 and told me they hadn't found what was wrong and wouldn't get to it again until Tuesday. No one got back to me Tuesday by late afternoon so I called to see if I had to pick up my car or make arrangements to keep the car I was borrowing (I was not offered  a rental.)  I had to leave a message with her even though I was told she wasn't there (she left the company). Sean called me back, he was great, he told me what was wrong, that the part they needed wouldn't be in until Thursday and approximate time it would take to complete, but they would call Thurs.  I didn't get a call Thursday, Friday at 3pm I called hoping to pick up my car before the weekend as my borrowed car had to be returned early Saturday morning.  Sean actually called me back about 4:30 but a storm and bad traffic prohibited me from picking it up that night.  I had to go Saturday, but all of the receipt paperwork was dated Friday, date, mileage, completion etc.
My car was taken out by an employee or someone else after the service; over 40 miles were put on my car (receipt said 87,486 at check out-odometer read 87,527), the seats, vents, and mirrors were all moved, A/C was on full blast, radio was blasting a rap station, the sound settings were changed. someone went through my trunk and my glove compartment, my license renewal sticker was removed, and the car was FILTHY. When I picked my car up, they could not find my keys, I had to find my own, they could not find my car, I had to locate my own car and pull it out of the lot myself.  I tried to advise someone of this issue for no other reason than to bring it to their attention and after 6 days of calling being forced to leave messages, an email to Hyundai America and no return call or sense of urgency I am done. I even mentioned that I had to file a police report due to the theft of my license plate renewal sticker and they still ignored my inquiries.  I did receive one call back from Jamie (this was my 5th phone call to Hyundai), I was at work and couldn't answer my phone, I called back and he has yet to return that call.  I didn't want anything from the dealership except an explanation if there was one, or an "I'm sorry, we'll look into it."  I wasn't going to hold this as the dealership's fault, but since they do not seem to care, and they are aware of the situation and still do nothing, it is 100% on them.

 
Sukesh P. | 2013-07-26

My earlier review clearly touched a nerve at Rogers and in a big way.  The day after I posted it I received a Call from the customer service head. The Call included a very sincere apology, information that customer dissatisfaction was formally noted within the organization and fed back to relevant persons, compensatory action (detailed below), and an assurance that follow-up to provide information would be thorough. Michaleen was back from her day off and indeed follow-up was thorough. She called more than once to let me know the status of the vehicle. My impression that she is easy and pleasant to work with is confirmed.

In terms of compensatory action, when the customer service person had called I was promised free detailing (in addition to the customary complimentary wash). When I went to pick up the car, I found that it had indeed been washed and detailed. In addition, the fuel tank had been topped off. And the service fee had been waived! For Yelp readers these actions should be concrete proof that Rogers cares about their customers' experience (and certainly I think all this adds up to really nice treatment). However, what I found most impressive (and this is the main reason for my update on the review) was the content of the Call I received from their customer service. I had said earlier that there was no pride in work. That Call, much more than anything else, has me convinced that the people at Rogers do take great pride in their work.

 
Chi-Town R. | 2013-07-17

Initially brought my car in & was told a part had to be ordered (both axles had to be replaced) and was covered under warranty - YAY.

  Three weeks go by & I don't hear anything; I call the parts department who says the part has been in for a couple of weeks and its a good thing I called because it would have been returned...So I call to make an appointment within the week, drop off my car on scheduled appointment day at 9am. I call to check on the status because its now 4pm and I'm leaving work and have not heard anything on the status - I'm told that they were unable to get to my car and they apologized but I need to reschedule.

 I reschedule my appointment for 1 week later, again at 9am. Told that they will definitely get to my car but by 3pm I have not heard anything. I call to speak to my service tech and was told I would get a call back by him. I don't hear anything after calling back at 5p, leaving a message again. I show up at the dealership at 6pm and am told that Ken has left for the day....

 Luckily who I spoke to once I am there, gets a hold of Ken & is told one of the parts received was not the right fit and they had to order the part. I ask for a loaner & instead is setup with a rental that I have to give my credit card for because the dealership only covers the car but not the gas or anything else needed...

 I call the next day and am told the car is not ready, the part never came in - Keep the rental another day. I call the next day and am told the car will finally be ready late afternoon. I show up to pickup my car and have to ask for a carwash in which they boast in Roger's commercials that it is part of the service and I do not receive an apology on the delays nor the fact that I had to follow-up on the service.

 Three weeks later I call because I hear a noise that doesn't sound right and schedule an appointment for the first available which is a week later....

 I call to confirm the appointment, possibly to see if I can push up the time but is on hold for 7 minutes waiting to speak to someone.... I will update my review following my appointment... So far VERY DISAPPOINTING from the Service, Parts and Customer Service departments..

 
Sara H. | 2013-05-13

This dealership goes above and beyond (like staying 2 hours after close on a Saturday) to make sure you get the car you want.

Big Props
- Peter was amazing. He didn't hard sell us and listed to make sure we had the options we wanted. He even thought of ways to get the car to fit in our budget beyond what we expected. He was not coy about telling us the prices of the cars and knew the difference and options packages for each.
- After choosing the car we got setup with financing which was so much easier and no one complained that we wanted to see several options there too.
- Finally, when we met with Allan to close the sale he was super nice and again did not try and hard sell us on options like an extended warranty, etc.

Overall I felt valued and I got a car I really like with the options I wanted. The process felt more like the no-haggle Saturn dealerships of old than the high pressure "if I tell you the price will you buy it today, sorry the internet price does not have the $1,000 delivery charge, I don't know the difference between the SE and the SV" business we got at other places.

Bottom line - go here, get taken care of, get an amazing Hyundai and move on with your life!

 
Sebastian D. | 2013-03-28

Just bought 2013 elantra from Rogers auto group. I would recommend anyone who is looking for a new or used car to go through Rogers auto group. I didn't get pressured into buying anything the customer service here is amazing. Anyone who comes to Rogers auto group ask for Peter he is the man.

 
Samantha S. | 2013-03-15

Again as always amazing! I won't bore you with what happened with the car, but i will speak amazing words about Sean McCarthy in service! I've worked at a dealer for 15 years, and my expectations are high, he as always went above and beyond! Thank you again!!!!

 
Fred E. | 2012-09-13

I walked in yesterday and was impressed with the dealership.  I had my eye on an Elantra which I liked at last year's auto show.

The staff were very courteous and professional.  The facility is clean, modern, and pleasant.  The receptionist was able to connect me with a salesperson quickly.  I worked with Roger Clegg who was knowledgable and professional.  He was courteous, not pushy, and pleasant to sit and speak with.  I liked the test drive and purchased the Elantra.  

The experience was a good one and I enjoyed working with Rogers Hyundai more than other dealerships I've dealt with in the past.  Of course, buying a new car is a lengthy process but the free wifi at Rogers helped to pass the down time.  

It would have been nice if they had been more flexible on the price (as in AT ALL flexible), but perhaps I'm just not a good negotiator.  In any event, they gave me a decent value on my trade in, and were able to secure financing for me at a better rate than the loan I walked in with from my credit union.

After I drove off, I had to return as I realized I had left my parking garage key card in the trade-in.  Roger was very nice and walked with me through the cold to retrieve it, even though it was time for him to get off work.

Overall, a really nice car buying experience which rates the five stars.  I'll be sure to keep Yelp updated with my service department visits when the time comes.  Thanks Roger at Rogers!

Went in for an oil change and tire rotation tuesday.  Ha an appointment and the service was handled on a timely manner.  Again enjoyed the free wifi while waiting.  Also, the complimentary coffee and bagels are nice.  

On the down side, there are two televisions in the waiting area approximately 25 feet apart.  When they are tuned to two separate morning news shows the resulting cacophony is quite unpleasant.  Also, he service is supposed to include a complimentary car wash.  After being told that my vehicle was ready, and paying for the work, I was then asked if I wanted my car "rinsed off."

No.  I wanted it washed, and without being asked like I'm bothering you about it.  Admittedly, I try to keep the car clean so it wasn't filthy when I brought it in, but still...

 
Dan G. | 2011-10-31

Do not bring your car here under any circumstance!  Do not trust their service department to tell you what is wrong with your car!
The service team was rude, condescending, and "out to lunch" any time I called for a status update about my car. My car was towed in for a simple battery replacement because the terminals had gotten corroded. $280 later, I was told that I also needed a new alternator, which would cost another $550.
Instead of having Rogers make the repair, I drive my car the short distance to my mechanic (desperately hoping the car wouldn't die again on the way) only to find out that my alternator was fine. The service team at Rogers blew a few of my fuses when they changed my battery and $10 later my car was absolutely fine. If I had let Rogers replace my alternator I would have been needlessly out more than $500 to fix something that wasn't broken.
You have been warned...

 
Harriet S. | 2011-06-13

Car was towed there per Hyundai instructions to take it to nearest dealer.  They had it there all day and told me nothing was wrong.  Next morning going to work same exact thing happened again.  I called them and they said sorry have it towed to nearest dealer again and they were not the nearest dealer.  How can nothing be wrong if the steering went out while I was driving and then the car keeps dying out?