Fox Ford Lincoln of Chicago in Chicago, IL


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On this page you can find detailed information about the company Fox Ford Lincoln of Chicago in Chicago, IL.

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Fox Ford Lincoln of Chicago


Dealer Info:


Phone(s):(312) 605-4200
Address:2401 S Michigan Ave, Chicago, IL, 60616
  • Monday: 9:00 am - 8:00 pm
  • Tuesday: 9:00 am - 8:00 pm
  • Wednesday: 9:00 am - 8:00 pm
  • Thursday: 9:00 am - 8:00 pm
  • Friday: 9:00 am - 6:00 pm
  • Saturday: 9:00 am - 6:00 pm
  • Sunday: Closed

Reviews on Fox Ford Lincoln of Chicago

 
Jennifer N. | 2015-03-30

My husband and I went to Fox Ford this past Saturday to lease a new car. We sold our car a couple of years ago because we weren't really using it and it was just taking up space, but the time had come to get something again.

When we arrived on Saturday we began working with Liz, she is a new sales rep for the company and I couldn't have been happier that she is the person that we worked with! From the moment we walked in the door, we never felt pressured which was something that I was worried about. Liz was up-front and honest which is very important to me. We ended up getting the car that day and we are loving it!

Liz is a great addition to the Fox team and I am so glad we were able to work with her. We will definitely be back and hopefully working with Liz again in the future!!

 
Judith H. | 2015-03-20

DJ's THE BEST!!!  He helped me acquire a Transit with lightning speed.  He was available every step of the way in the process, from the initial phone call to the pickup.  FABULOUS!

 
Margaret M. | 2014-12-27

I dearly wish I had taken the time to write this review a year and a half ago, when we actually purchased our 2013 Ford Focus hatchback from this dealership, but the sting has only recently faded and I wanted to be as level-headed as possible about this.  My husband and I went to this dealership because it's relatively easy to access and we knew we wanted to purchase a Ford product (we're from Detroit, and were ready to do our best to support a hometown brand).  

My mother has a 2008 Focus, which she's been quite happy with and that we've driven on more than one occasion.  It's a good size for the city, other people we know rave about their Focuses (Foci?), so it seemed like a good option.  After basically pushing our Tracer (200,000 miles) into the dealership, we knew we needed to walk out with a car that day.  Out of that desperation came bad decision making, which is entirely our fault

It began with a rather insulting interaction between us and the sales associate (whose name I don't remember, though if the dealership reads this review I'm sure they can look back at their records and find out who).  Even though we clearly stated we were there to buy a car for me, whenever I would ask the salesman a question he would direct the answer to my husband.  I don't think he once looked me in the eye.  Not cool.  Then, when it came time to test drive the car, we found the transmission lurched a little during gear changes.  The salesman assured us this was because we weren't accustomed to driving their new and improved transmission that had been placed in the 2013 models (it's a hybrid of a manual and an automatic) and that we would soon learn and adjust.  This didn't sit well with either us, but we were a) desperate and b) we trusted the product due to anecdotal evidence.  Tip: try to NEVER buy a car when you have to -- don't put yourself in that position.

Unfortunately we did purchase the vehicle (which was cute, don't get me wrong, and the hatchback feature was great).  During the process the only thing the salesman said to me was, "Now you have to get some new red pumps to match your new red car."  Oh, and I guess he also said, while we were looking at the hatchback features, that now I had PLENTY of room to go shoe shopping.  Are you kidding me?  Not only was I offended because it was 2013, but also because, as a customer service rep myself, he was so bad at his job.  He should have been able to look at us and know that was an inappropriate sales tactic.

One and a half years later and we've been into the dealership (when we can get an appointment -- we usually need to wait 2-4 weeks) because the transmission is lousy and hops, skips, and shudders.  On our first visit they told us we just needed to break in the car.  On the second visit they told us we didn't know how to drive.  The third and fourth visits (to different Ford dealerships because we could never get an appointment at Fox) yielded no different results.

Now the transmission is under recall, but of course we've already put too many miles on the car to qualify for the free test to ascertain whether or not there's a problem.  By the way, even if you're still under warranty, you have to pay for the test if they find out nothing is wrong with the car.  Trust me, this transmission is the worst.  Not only is there the shuddering and jerking (which does NOT inspire confidence), but I would really like to know how much wear and tear is put on the car because of this problem.  Oh!  They also won't pay for a rental car for you while the transmission problems (which are their fault) are being fixed.  I imagine it's because there are so many cars that need to be worked on that it would be cost-prohibitive.  Even so, you have to expect to lose business if you aren't going to go above and beyond to correct your mistakes.

To end a very long story, we traded in our 2013 Ford Focus for a 2015 CRV and couldn't be happier (so far anyway -- I've been pretty severely disillusioned, so I'm loathe to say anything definitive).  I would never buy a Ford again because they sold us a lousy product, treated us badly, then wouldn't just own up to their mistakes.  This is a terrible customer service model and I feel it would be justified for the company and the dealership to go out of business if they continue to treat their clients this poorly.

To be clear, we don't want anything from this dealership or the company, just for someone to hear our story and maybe think twice before buying a product at this location (and, perhaps, from this company).

 
Christa M. | 2014-12-17

Ugh.  Terrible.  We took our car there for minor repairs and it SAT THERE for months.  They were delayed in buying a necessary part.  So we paid $550 per month to NOT have a car.  We had to call a number of times - up to the general manager - to finally get someone to take notice that our car was just sitting there.

On top of that, we were told they couldn't set up automatic pay for us.

And they refused to send us necessary documents (like our license plates!) instead making us go pick them up.  Long and short -- you are paying a premium price for a vehicle, but not getting premium service.  It's a bummer because as a Detroiter originally I really wanted to support Ford.

 
Brolin A. | 2014-12-11

I bought a used car from this dealer and i wasn't so happy with doing business with this dealer. They did lie to me saying that the car doesn't have accident by providing me an autocheck. The car had 2 accidents when I bought it. They didnt put enough oil in the engine. Next was me having problem with breaks... I went back there to have my breaks chacked and they told me that my breaks are fine, I ended up doing the break job myself. There was nothing left on the pads.

 
Lauren B. | 2014-11-22

Derrick Johnson aka DJ is the best. He sure knows how to get the job done. If you want to get a Ford or Lincoln and not deal with the typical used  car sales man scams-then DJ is your guy. His no nonsense tell it like it is attitude rocks.

 
Daniel C. | 2014-11-12

I am a loyal Fox Ford Customer.  Brian is my go-to Service Writer and Martin in my go- to technician. I give them expecailly high marks due to the very old and cramped condtions that they are forced to work in while the new location is being constructed.

They both listen to my concerns patiently and with concern. I have had some interesting little problems. But I never feel rushed or dismissed as I have been made to feel in the past at other places of business.They always strive to be sure I'm completely satisfied and are concerned that I remain a loyal Ford customer.  I will not consider buying a Ford or Lincoln anywhere else. And I certainly won't go anywhere else for service.

 
Sean S. | 2014-11-01

We purchased a new Ford Fusion from Fox Ford Lincoln through the American Express TrueCar program.  Best car buying experience I've had in years!  After getting over some initial confusion due to problems on American Express's end, Mike Fullmer and Mike Jackson went above and beyond to get us exactly the vehicle we requested at exactly the quoted price, which was no small task given the very specific set of options we picked out.  Except for the initial confusion due to a glitch in the AmEx system, the entire process was as quick and painless as possible.  Highly recommend the AmEx TrueCar program and highly recommend Fox Ford.

 
Jamaal F. | 2014-10-30

I had a great buying experience with Fox Ford Lincoln !!
Mr. Henry Webster provided exceptional service and made this my most pleasurable car buying experience by far . I would encourage anyone looking for a new or used vehicle to contact Mr. Webster at Fox Ford Lincoln.
#honesty # integrity

 
Roger L. | 2014-10-29

Great experience with the service at Fox Ford,  I recommend them and will return when I have any future service needs.

 
Steve T. | 2014-10-25

I brought my 2011 Ford Edge Sport in to address a slow leaking tire. I have the Ford tire/wheel warranty. It turns out the tire needed to be resealed; which after checking with Ford is not covered ( I know; it doesn't make sense).  Brian Dawson, a service advisor explained to me what Ford said about the warranty and that I should call Ford to discuss the coverage issue.  The cost of the repair is $26 and Fox Ford was kind enough to fix the wheel without charge.  I appreciate them going the extra mile to make me a happy customer.

 
Carlos A. | 2014-09-18

Thanks so much for all your help. You guys are Awesome.
I would love to scream out loud to everyone how fantastic it is to do business here. I'm a business owner. We needed a van for our new pet pick up service. As a new business it is quite difficult to get credit when there is not much of a company history. Here they were able to explain how to do it. And we did it. Not only my customers are happy, but also their pets are getting the best brand new top notch service with the van we bought here. Fox Ford help me grow my business by orienting me on how to get credit for my business. Now we are able to employ more people and more drivers. Can't wait to buy the next van. :) thanks guys.

 
Carla V. | 2014-09-17

I bought my Ford elsewhere in the summer of 2013.  While I was there, a repeat buyer there told me it was a great place to BUY but to stay away from the Service Department.  So, that being said, I decided to try Fox Ford for service.  So far, I have no complaints.  I have always had friendly service managers and when I had a recall, the mechanic that worked on my car went step by step with me explaining what had been done.  The waiting area is pleasant and the overall ambiance of the place is upbeat and positive.  I had one minor snafu which was rectified IMMEDIATELY.  I cant speak for those folks that may not have had the same experience, but I would say that they must be fairly isolated incidences.  I am moving soon and it wont be convenient for me to keep coming back, but based on my experiences, I most likely will anyway.

 
Debbie E. | 2014-09-06

If you are about to purchase a Lincoln or a Ford vehicle;I would highly recommend Fox Ford Lincoln of Chicago. I recently purchased a 2015 Ford Explorer and I actually left the dealership smiling because I received a great deal! In other words, not only did I purchase the vehicle I wanted, but  I received a few unexpected upgrades (and I still remained in the price range of what I wanted on a monthly truck note). Henry was my awesome sales associate and Veronica was my understanding financial associate for this purchase. In my opinion, these two individuals: were very attentive to my needs as a consumer,very experienced in the car dealership business, and kept working with me until I was completely satisfied! Simply put, if you want a pleasant car buying experience Fox Ford Lincoln of Chicago is the place to make your purchase!

 
Ann K. | 2014-09-05

Went today to try to get my complimentary first oil change on the vehicle I purchased in March.  They scheduled my appointment for the wrong week.  I was told it would be a 3 hour wait.  I said I never wanted to go back after my poor delivery experience but I guess I was a glutton for punishment.  Really folks, head up to Highland Park Ford.  I regret dealing with this place.  They continue to disappoint.  I am surprised that Ford has not pulled their franchise.

 
Tom B. | 2014-08-12

Review is for their Service Department....which sucks.  Last two times I brought my car in for routine maintenance they didn't rotate my tires as requested.  Nor did they do the multipoint inspection which is part of the "Works" package. If they did they would have noticed I needed new brakes. They didn't change my cabin air filter as requested.  When I asked why they said it didn't need it so I looked for myself and sure enough it was definitely in need of it.  I won't be going back, tired of the same old story each and every time.

 
Paul R. | 2014-07-26

I had a pleasant, informative, no pressure experience with Marilyn Scholten.

She did an excellent job and I would recommend working with her if you look at any Ford automobiles at this dealership.

Chris

 
Elisabeth W. | 2014-07-22

Service department is disappointing and inconsistent.  Last time we went, they were helpful and fairly quick.  This time, they had our car for 4 days, never called us with the estimate, and after we called to find out what was going on, quoted us 2-3 times more than our normal mechanic (who believed the repair should have been covered under warranty).  I may as well patron my friendly neighborhood auto shop if I'm going to have to pay out of pocket anyway.

 
Hillary G. | 2014-07-21

Had a great service experience at Fox Ford Chicago.  Despite taking a little longer than expected, my service advisor (Brian) was very professional and polite.  He also walked through all the potential service items I could pursue, but was not "overselling" service repairs that were a "nice to have" but  not a "need to have."  I would definitely go back.

 
Stephen S. | 2014-07-05

There was one gentleman in particular, Marty  (I do not know his last name), in their service department who is so helpful that I will never take my car to another Ford dealership again this place is my new home thank you!

 
Joanne L. | 2014-06-29

Great buying experience with at Fox Ford Chicago with sales partners  Marilyn Scholten & Damiano Baroncelli.

I cannot say enough about the remarkable warmth and patience we experienced from Marilyn and Damiano through out our quest to find just the right 2014 Ford Flex to meet our needs. We were picky about colors and tires and upgrades and both Marilyn and Damiano listened carefully to our questions and were sensitive to our needs.

Marilyn was our main sales representative, but when Marilyn was busy with another customer, Damiano stepped in to take us for a test drive or review our requests yet another time. They make a perfect team and we were appreciative of their smooth working relationship.

The search for our car took a few weeks and during that time  we were kept in the loop about the search process without feeling pressured to settle for something "on the lot." In fact, we never felt pressured at all.

When it came time to buy the car, the process was smooth and seamless.  We were very happy with our experience at Fox Ford Chicago, and we would certainly recommend this dealership to anyone in the market for a new car.

 
Scotty B. | 2014-06-17

I had a problem with my iPhone syncing to the Lincoln sync and the guy knew exactly what to do he told me my car needed to turn off the contact sync because I had too many contacts overloading the system then I brought it in for a oil change and they fixed a couple other things for no charge. Nice people

 
Kristen S. | 2014-06-16

I needed a car quickly after my car was totaled in an accident. I had a relative who used to work for Ford. I was used to purchasing cars on the discount A plan. I was nervous about being pressured and hounded as a normal buyer this time.

I did a lot of research and decided on a  used 2012 Escape. I was pleased with Dave's help. Did a test drive on Thursday and purchased on Saturday. I was never pressured or encountered a pushy person during the process. I would give Dave 4 or 5 stars. Everyone was helpful and cheerful until ...

the actual purchase. The business manager quoted me a higher APR for my financing in order to get me to purchase to the extended warranty by "lowering my apr."  I refused and still managed to get a point lower APR for my financing. I am curious if this is even a legal practice. At worst, it may be illegal and at best it's a smarmy business practice.

It soured me on what otherwise was an actually pleasant car buying experience.

 
Becca S. | 2014-05-12

So I need to update my previous 1 star review. The service manager decided to handle my car problems himself and to make up for all of the trouble he not only had my car detailed but he also covered the cost of the rental and the part/labor. He was very understanding and because of him I will definitely be back! I have got to say that Fox Ford takes their complaints seriously and they really know how to make up for any short comings!

 
Mark P. | 2014-05-02

Great service department. Very friendly and fast service.  Purchased my 2013 Ford Fusion here last summer.  Ask for Marilyn. She was awesome to deal with.

 
Mark F. | 2014-04-23

I'm very happy with my recent purchase of a '11 Ford Edge.  I worked with David Niebrzydowski, who was patient and not pushy.  The price was already set, so the only negotiation was over the trade-in, and sales manager Fred Dino was professional and fair.  Sure, I didn't get what I was confident they would get from the auctionhouse they would sell it to, but I got noticeably more than say CarMax offered, and overall I feel that Fox provided me a good deal.

The best part, however, was that upon finalizing the purchase, I asked if they would be willing to touchup a noticeable scratch on a door handle.  I didn't need a pro job, just enough so it wasn't the first thing my wife would notice.  They could have easily said sure, sign here, and we'll call you next week, and never contacted me again.  (And this actually happened to me on my last purchase elsewhere when the dealership promised to provide a missing floor mat.)  But Fred looked at the scratch and said they would have the body guy do it right, i.e., clear coat, spray, the works.  

So David called me once everyday after to try and coordinate a time that I could come in, and after a few days the timing finally worked out and I dropped it off for an hour, and the scratch is gone.  Looks great.

So that's why the 5 stars.  The already had the sale, but continued working to do what they thought was right.  It was much appreciated service and I recommend them big.  Thanks, David!

 
Mark C. | 2014-04-23

STAY OUT OF THEIR SERVICE DEPARTMENT!

Their repair might cost you TWO or THREE times as much as anywhere else. I brought the car for service the second time because they were able to properly diagnose the problem when I finally decided to bring the car to them.

However, the people who were there six months ago (Bob Collins, for instance) were no longer with them this time around. In fact, I  saw different  service advisors when I checked  my car in for service and checked it out. It seems as if these service advisors are not happy to stay
beyond the counters. One pretended that he was "happy" when he gave me the bill to pay. I was not pleased with inflated bill as the labor costs would not be that much anywhere else. Also, it was put on the bill that there was a leak. However, I never heard about it from the mechanic over the phone.

Overall, it was not a pleasant experience. Although they might diagnose the problem properly, expect to pay an inflated bill!

 
Kristin D. | 2014-04-14

AVOID THIS SERVICE DEPARTMENT

I have a 2011 Ford Fiesta, and I discovered on a Sunday that the car wouldn't start.  After doing a bit of self checking on the problem, I came to the conclusion I needed to get it towed to a dealership. As I am new to Chicago, I did a search online for the nearest dealership and discovered Fox Ford.

I called the service department and they said they wouldn't have time to look at it that day, but they would be able to check it during the week.  I decided to wait until Wednesday to deal with getting it towed, and called again on Wednesday to explain the problem and check that they could look at it.  They again said they wouldn't have time that day, but could look at it Thursday.  I said that was fine and had my car towed there.

It was not seen Thursday, Friday, or Saturday.  I called at 4:30 on Friday to check on it, and was told that all of the technicians had left for the day (even though their hours state they are open until 6pm).  I was told a technician would call me on Saturday to give me a timeline of when my car would be looked at.  I was never contacted.

I was very frustrated on Monday to receive a call from them saying they needed my spare key in addition to the key they already have to move forward with diagnostics.  This is apparently a standard Ford procedure to fine out what is wrong with the anti-theft feature.  At no point in my several phone calls before getting my car towed there was their mention of needing both keys, even though I had stated both times that my anti-theft light was blinking and that I had tried both my keys to no avail.  Now I have to wait until I am able to get the key to them for any more information on my car.

I will never ever again have my car serviced at this location. They are slow, unhelpful, and unresponsive.  If you live in Chicago, it is worth the extra time to get your car taken to a suburb.  Avoid this service department at all costs.

 
Rui A. | 2014-03-18

Damiano and Veronica are very very nice people! Feels great !

 
Grace G. | 2014-02-19

I just bought a 2014 Ford Escape from Fox Ford and was very impressed with their service, attentiveness & professionalism.  David was outstanding & took alot of time explaining how all the "gadgets" on the car worked.  They couldn't have been more helpful in making it a painless process...not to mention getting a great deal!

 
Whitney B. | 2014-02-15

Fox Ford provided an amazing experience!  We went in just to look at cars and ended up leaving with one.  The sales experience was not that horrible "pressure" sale at all, which we were so relieved about.  They also served hamburgers/hotdogs for lunh while we were waiting, which was nice because I was starving (as we didn't anticipate actually staying to buy the car).  Truly a great car buying experience.

 
Jodi G. | 2014-02-05

What started off as a possible nightmare, was quickly turned around to one of the best customer service experiences I had in a long time.

The staff from Nick W. to Bob C. was polite and accommodating. I am a very impatient person and get frustrated easily. However, the staff at the service center took the time out to call me daily with updates and kept my agitation at bay.

I will definitely be back to service my vehicle. Thank you for all you do!

 
Andrew C. | 2014-01-30

Buying a new car was quick and painless. Dave and Jose provided excellent service, and negotiated fairly. I would definitely buy from them again.

 
Kori B. | 2014-01-28

Had a great experience with Brian. Would definitely us Fox service again!

 
Bridget K. | 2013-12-28

I had an excellent experience at this dealership. This was my first time purchasing a new car, so I was a little nervous. The entire staff put me at ease immediately. My salesperson, David, was extremely helpful. He explained everything in detail and really helped me figure out what was the best option for me. Veronica took care of all the paper work and she was excellent, too. She broke things down for me and really went out of her way to ensure I received the best deal possible. Highly recommended!

 
Louise M. | 2013-12-23

I had a problem with my car, and Bob at Fox Ford helped me get it figured out quickly.  I recommend!

 
Courtney G. | 2013-11-11

Professional, quick, the staff was super nice and the facility was cozy as well.

Than kyou!

 
Lisa K. | 2013-09-23

Fox Ford's Service Department was terrific for me -- my CD changer jammed and I decided to try them out because they were the closest Ford location. I made an appointment to have it removed and sent out for repair/replacement. Instead, Nick removed it without charge and gave it to me at my request so I could try to extract the CD. I did, trashing the changer mechanism, bought my own replacement and brought it back to Nick for reinstallation, which he also did without charge.  Yes, it took only 10 minutes each time, but what a way to earn customer loyalty!  We'll be going back for REAL service in the future.

 
Laura K. | 2013-07-29

I was excited to see a Ford Dealership back in the City after spending the last two years traveling out to the suburbs to have my car serviced.

However, I have called this dealership twice to talk to their service guy. Both times he was pretty rude.

The first time I called was to ask if I could bring my car by as it was experiencing an electrical issue right as we were about to take a road trip. He told me that I'd have to wait two weeks for an appointment. I explained that we were about to drive the car 400 miles, and would it be possible to just have someone tell me how serious of a problem we might have (just to calm my nerves) and that I would have the work done at a later time? He was very hesitant, but then said they could 'try to take a look at it.' I ended up calling my suburban dealer's service who was able to tell me what it was over the phone.

I then called Fox again this week to schedule service last Friday. I was told no appointments were available for more than two weeks from now. I explained what the problem was (based on the information I had received from my suburban dealer service guy) and that it was under warranty. That didn't help the situation. It would be mid-August before I could get it. Who can wait two weeks to have their car worked on? Unreal.

This dealership needs a lesson in customer service. Too bad, I had high hopes for this place.

 
Catherine D. | 2013-06-17

My husband and I went to check out a car spur of the moment.  Lucky for us, they were able to see us that evening.  Unlucky for us, we left 2 hours later incredibly disappointed with the sales staff.

1. THEY KEPT MY CAR KEYS FROM ME until we explained in detail why we did not want to leave in the car we came to check out.
2. We went on a 15 mile test drive. Unnecessary.
3. The salesperson who was with us tore the info sheet off the car window to read the specs to us because he didn't know about the car.  "This car has 5 seatbelts, so you can drive your friends around. And this car has tinted privacy glass."  Direct quote.
4. They lied about the specs on the car and didn't own up to it after we confronted them, saying things like "Estimated MPG doesn't mean anything".
5. They have called me EVERY DAY since our visit, leaving messages about how aggressive their deals are.

Don't go here, don't waste your time, energy, or money.

 
Michael R. | 2013-05-29

AVOID THIS DEALERSHIP!!

After renting a 2013 Ford Fusion on vacation and researching this car on line I made a appointment on the internet to visit Fox Ford  in Chicago.
Upon arrival I was greeted by the woman ((Tara) who is in charge of internet sales and was told that she had arranged for me to take a test drive with one of there salesman. When we went to get the car from the lot, it was blocked by another car, it was then explained to me that a test drive was not possible due to the car being blocked in the lot...Lame excuse.. What ever happened to customer service?? It doesn't take a genius to get key for another car or get the blockading car moved.
I was then brought back to the showroom to look at a Hybrid Fusion, which I explained that I was not interested in.
To make matters worse I was left in the showroom while the so called  internet saleswoman (Tara) discussed the pricing for the selected Ford Fusion with her sales manager (Jose) . This process took a least 1 1/2 hours, only for me to receive an offer for the MSRP sticker price for this car minus the $1500 rebate offered by Ford to all customers

This dealership not only wasted my time, they also insulted my intelligence and I walked out after 2 hours, the sales manager chased me down the street offering me additional savings if I came back in, which I refused to do.

I simply drove down the street to Rogers Auto Group and purchased a 2013 Hyundai Sonata for a great price and was treated excellent.

In this day of information technology and internet sales tools,  Do not attempt to purchase a car from this shady dealership as they still treat customers like they don't have any brains and are uninformed.

Michael R

 
Sachin M. | 2013-05-13

In short: Give you business to someone more respectful of your time and who actually knows about the car..... which is NOT these guys

If you want a Ford, go to Golf Mill Ford in Niles. They were great to work with! (see my review)

My background:
Been driving for 18 years, all ford vehicles (1 Sabel + 2 Mustangs)
My family has also owned 3 other Ford cars over the last 40 years.
I love(d) Ford cars and was a loyalist until this experience.

This dealer:
After spending 2 days talking to their internet sales person (Tara), I came in to look at the car I had outlined and they said they had. The sales guys (Michael Jackson....) took us for a test drive in a car with the wrong engine and not the features we asked for. They then WASTED 2 hours of my time while they tried to find one that I would like. What was the point in coming prepared with what I wanted. Michael would not even listen when I told him what I wanted and that I was told they had the car. Probably because I knew more about the car than they did.

When I grew agitated about wanting to talk about pricing, they became rude. Even the manager (Jose) gave me attitude when I voiced my displeasure. I actually left this dealership yelling at them I was so upset.

You can 100% skip this dealership. They don't know their cars. They don't care about thier customers. They will totally upsell you by telling you they don't have the car you want and then suddenly finding it a day later.

As for me, I ended up test driving a Sonata from the dealership down the street. (you can find my review of Rogers Hyundai). The car was great and the service was amazing. If I could have made up my mind right then I would have been in and out with a new car, with the features I wanted and the right price/financing in 2 hours.

Too bad for Ford that this dealership stripped them of a long loyal customer.

**UPDATE**
Within 10 minutes of posting this review, the General Manager Vince did get in touch with me. He patiently listened to my concerns and and apologized for my bad experience. Hopefully he will be able to improve the experience for future customers..... it just won't be for me.

 
Desmond L. | 2013-04-17

I have been in the market for a new vehicle for the past few months.  I can honestly say I have visited close to 10 different car dealerships throughout the city and test drove multiple vehicles.  We drove the Lincoln MKX and fell in LOVE!  

Damiano was extremely knowledgeable and helpful through the test drive---and continued to follow up with me afterwards to answer any questions I had (even over a month later!---that's a great sales person!)

After deciding to purchase the vehicle almost 6 weeks after the test drive---Damiano was excellent at helping me trade in my VW, and get a great price on the Lincoln.

The day of delivery just so happen to be his off day---- so a colleague, Marilyn helped me "finish the deal". She was AMAZING....beyond knowledgeable of every single aspect of the vehicle, and made the car buying experience a breeze.  

I can't leave out Victoria in the finance office....she was so friendly and helpful..and good at her job!

I cannot speak enough praise of Fox Ford Motors.  If you are in the market for a Ford or Lincoln...you MUST go to Fox Ford.

 
Jeb S. | 2013-03-15

I would suggest not going here for transmission work.  

We have had decent service at Ford Garages in the past and my wife needed a place in town she could walk to while the car was in the shop, so we took our car here when it was having trouble shifting gears (automatic transmission).  

A day later, the Ford guy called us and told us we needed a NEW transmission and that it would cost us $5,100 !!!!!!!!!!!   HOLY COW!!!  We were just floored by this news.  It is a 2006 Ford Focus with 66,000 miles.  How can the transmission be totally shot ???  We asked several times if it was really necessary to REPLACE the whole transmission, and they maintained that it was.  I researched online and most people said that when their transmission went, it cost them under $3,000 to fix it.  I asked the Ford garage why they were charging so much.  They didn't have any good reason except that "those other garages do shotty work."  In fact, they suggested several times that you couldn't really get a lower price without "cutting corners."

So we finally started calling around for second opinions.  I found another garage that told me they couldn't believe that the transmission was totally shot, and that $5,000 is just ridiculous, so we took the car there.  They rebuilt the transmission for $2,400, and so far the car runs great.  They also warranted the transmission for 2 years or 24,000 miles.  Not bad!  

Of course, after I got this second opinion, I pushed the Ford guy on whether he could rebuild the transmission instead of replacing it.  He finally said that he technically COULD, but that it would only save me $500  -- why ???  He also said that if he rebuilt it, he could only warranty the exact parts he replaced (vs. the whole transmission) -- again, why ???  The other shop that fixed our car waranted the whole transmission for 2 years.  To be fair, it sounds like some of these price constraints and weird rules that Fox Ford told us may be mandated by Ford corporate.  It appears that Ford prices transmission components and sets warranties in a way such that it is ALWAYS a "no brainer" to replace the whole transmission instead of rebuilding.  

Another unpleasant thing that happened at Fox Ford -- AFTER, we brought the car to the garage, they told us there would be a $240 diagnostic fee which is lost if you don't let them do the fix.  $240 is very high from what I can tell.  We of course lost this money because we told them we weren't interested in their $5,000 repair.  But not only that, they charged us $20 more to replace the fluids that THEY removed to do the diagnostic.  So wait, should you really quote a $240 diagnostic fee when you KNOW IN ADVANCE that it will really require $260?    

Again, to be fair, the actual guys at Fox Ford we dealt with were nice, but the way they run the business and the way they price their repairs and fees (again, could be mandated by Ford corporate) is MUCH to be desired.  

I still think Ford garages may be OK for standard maintenance (oil changes, tire rotation, brakes, etc.), but if your car issue seems like it has anything even remotely to do with the engine or the transmission, I wouldn't go to Fox Ford, or probably any Ford dealership now.

Overall, our experience at Fox Ford was pretty bad.  We felt like we were getting taken advantage of an we felt like they were telling us we were making a bad decision by going somewhere else to get the work done.

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In response to Sarah's comment below:

I messaged Sarah and explained that if this really was a computer glitch (unlikely), then it caused us to take our car elsewhere to get the transmission fixed, causing us to lose our $260 diagnostic fee.  I do give Fox For credit, because they agreed and indeed refunded our $260.  Still, the excuse of a computer glitch is highly suspect.  Don't you think that if their skilled mechanics saw a price that was about $2,000 more than is typical for the repair, they might say something?  Instead, they told me that anyone that could do it for less was "doing something shady."  So, again, thanks for refunding our diagnostic fee, but I don't buy the computer glitch excuse.

 
Pete D. | 2013-03-08

Went here to get my car serviced... I've been to ford dealers and ford service centers all over Illinois.  This one is pretty nice.  I waited for my car to be serviced and after waiting 15 mins a mechanic came in to the waiting area to update me and gave me a time estimate (approx 30 min) until they would know more about the car.  They are quick and thorough.  Call for an appointment!  Free wifi and nice waiting area too.