Willett Honda South in Morrow, GA


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Specialties

Willett Honda South in Atlanta, GA, is proud to be an automotive leader in our community. Willett Honda South has maintained a solid commitment to our customers, offering a wide selection of cars and trucks and ease of purchase.

Whether you are in the market to purchase a new or pre-owned vehicle, if you need financing options, we'll help you find a car loan that works for you! Even if you have bad credit, or are a first time car buyer, you can trust that Willett Honda South will professionally fit you into the automobile of your choice.

Willett Honda South has a professionally managed Service and Parts Departments open extended hours to accommodate our customers' busy schedules; and, as always, Willett Honda South offers competitive pricing for your automotive maintenance needs. Please feel free to contact us if you have any questions or comments.

Willett Honda South


Dealer Info:


Phone(s):(770) 968-1500
Address:6871 Mt. Zion Blvd., Morrow, GA, 30260
  • Monday: 9:00 am - 9:00 pm
  • Tuesday: 9:00 am - 9:00 pm
  • Wednesday: 9:00 am - 9:00 pm
  • Thursday: 9:00 am - 9:00 pm
  • Friday: 9:00 am - 9:00 pm
  • Saturday: 9:00 am - 9:00 pm
  • Sunday: 12:00 pm - 6:00 pm

Reviews on Willett Honda South

 
Mark M. | 2015-01-04

I found this place after a bad experience at Carl Gregory Honda in columbus, GA. I talked to Rodney over the phone and we came to an agreement quickly and easily. The next day I drive up there, traded in my old car and drove out in my new car within 2 hours.

 
Shea B. | 2014-11-09

Great place to buy a car.  I have bought three cars here and have beaten sons honda price every time.  Awesome staff.

 
Amy F. | 2014-06-24

I purchased a 2015 Honda Fit here and could not be more pleased with the experience.  I came in knowing that I wanted a Fit but I was not sure which one.  Everyone was kind and professional and they took their time to show me around and explain the difference in each car that I wanted to see. When I finally decided I met with the sales manager Rodney.  I told him what I could put down and the payments I could make and he worked very hard to stay within my range. He told me about all the steps, what my package included (which is a lot), and what I could expect out of the dealership. When it came time to sign he very patiently answered all my questions and explained what everything meant, which really helped me as a first time car buyer. He even gave me directions to the tag office!  
At no time during this process did I feel pressured or that I was not getting the best price. I even got a fair price for my trade in as well. While I was waiting for the financing to go through I was shown around my new car and all its features. The whole process took about 3 hours and I was driving home with a new car.

 
Tiffany N. | 2014-04-24

I have purchased 3 cars from here over the course of a decade and enjoyed their customer service and friendliness.
Yesterday my family and I stopped by too look at cars and planned on purchasing our 4th car. However, I already knew it was a lost cause when my family and I stepped out from the car and the sales manager yells from the front at us if we needed any help...what type of person in sales would do that? Apparently Eric, a very non customer service oriented sales manager. He walks back into the building after we told him we were looking around.
After a bit of time, a sales person walks over, Chris. He has a great personality and I enjoyed working with him. And even with the little incident with Eric, I wanted to work a few numbers and purchase the car.
Unfortunately, Eric messed up the sale with Chris with being very unprofessional and refused to crunch numbers with us. Eric plainly said that since it was on sale and that would be the price that we will pay, which was 21k for a 2013 Civic EX that had 3100 miles on it. I disagree and brought up my protest as to why the price did not make any sense. He had the audacity to tell me that I will not find that price anywhere and that we will come back.
First, he is right because I will probably find a better price for such a car and probably low mileage. Second, I will not be coming back to this location at all because of the lack of compassion and service that this dealership presents itself.

I made a appointment at Gwinnett Honda to check out their cars and have made my mind to purchase from them when they were very friendly, and not to mention top notch customer service via the phone.

Willet Honda definitely lost a long time customer.

 
Marco C. | 2014-03-25

I didn't buy my Accord here, so I can't speak for their Sales Department, but I can give my opinion on their Service Department. I started getting my car serviced there in 2005, and the service was great, and they even gave me a free oil change, so from then on, I began getting all my service and repairs with them. Until 2008, during the midst of the great recession, I began to notice they were having Management changes and Service Employee changes, and I started to notice that it took longer for my car to get service, and I was leaving Willett Honda South with more car issues than I was coming in with. THE STRAW THAT BROKE THE CAMEL'S BACK, WAS WHEN THEY COULDN'T FIGURE OUT WHETHER MY BATTERY WAS BAD OR WAS MY ALTERNATOR WAS BAD!!! I took my car in because battery light was flashing, they charged me a 100$ to do a diagnostic test, and they couldn't find anything, and they told me "ohh it's fine, it may just be a little glitch in my electrical system, that will smooth itself out", so the next day  my car died on 75 South Northbound, so I had it towed there, so they can figure out the problem. I left my car there overnight, and it took them all day to figure out that the Alternator was bad, and they could replace the Alternator, but they WILL HAVE TO CHARGE ME EITHER OR THE 2ND DIAGNOSTIC OR THE NEW BATTERY THEY USED TO DETERMINE IF IT WAS THE ALTERNATOR OR THE BATTERY THAT WAS BAD. I WILL NEVER GO BACK THERE AGAIN!

 
Azizza D. | 2014-03-24

I was visiting from Maryland, so I decided to get my oil change prior to getting back on the road. The service advisor Adrian Freeman was super friendly, he provided great service. They recommended some additional work that I would need to get done in the near future. I was in and out in no time.  Overall awesome customer service!!!

 
Mary K. | 2013-10-26

I have a "nice" car for the first time in my life, so I decided that I would start taking to the Honda dealership for repairs and maintenance instead of whatever is cheap and convenient. I was expecting to pay more for maintenance costs since it is a dealership, but that wasn't the case at all. The oil change is cheaper than most places! They're very nice people and I really enjoyed the experience, but they got REALLY annoying following up with me afterwards. They called me for multiple surveys about my experience and I felt like I was being interviewed by the FBI or something. It just got really annoying and seemed really unnecessary. Everything else was great though!

 
Tony N. | 2013-09-05

Went to your service center to get my wife's new pre-owned Civic, an oil change for the first time. Received the worst customer service from your service advisor, Brandon Payne. I was relaying information about how the engine would not start correctly and he kept asking me how did it sound. I said like the engine would not start. He than asked how does that sound. I said I do not know let me call my wife. She tells me it sounds like the engine would not start. Brandon than asks, does she know how that sounds. I than said, no can you check it out? Brandon than says yeah, I can but it might cost you this, that and the other. I than said, I purchased the platinum warranty. He says warranty only covers to an extent. I saw how the conversation was going so I said don't worry about it just get the oil change. His tone and demeanor changes. I can hear him scoff, and than says we can check the car I'm just trying to get as much information from you as possible. He than has the nerve to tell me that I may get a survey from his service and that please don't give him a bad review. So when I left and came back to pick up the car another advisor helped me because Brandon was gone and I asked him do you guys have my email on profile, the advisor said no. I guess Brandon deleted my email fearing I would give him a bad review, because I have not received that survey yet. Worst service I ever received in my life, will never come back to buy, get my car service there and will tell my mom who has purchased 3 Hondas from you guys not to buy there either.

 
Lindy F. | 2013-04-28

"You take your car to the dealer? They so rip you off there!" --Gilmore Girls Season 5, Episode 14

Well folks, this is not true at Willett Honda.  I only tend to take my car to the dealer for recalls and go to places like Gemini for routine services, tires, etc.  Recently, due to a car accident, the previous repair joint did damage to my driver's seat (both the seat cover and the bolts that attached the seat).  In order to replace the parts properly, I felt a dealer was the way to.

I shopped around and Willett was the best response.  John was able to order my seat cover and schedule me for replacement quickly.  Since this location is very far from my home, I needed to wait on it. It did take 2 hours, but they worked quickly and kept me informed.  The work they did was beautiful.  However, during the process they came and explained that the reason my seat was rocking during acceleration was that the bolts were completely stripped and therefore could not be tightened.  John tried to find the bolts in town so I did not have to return, but unfortunately came back to explain they would be in the next morning - they had to be ordered.

Things happen.  I scheduled an appointment for the following week and came back in.  This time, my car was in and out in just over an hour (they had the remove my seat from the car once again) and it is perfect.  The price was slightly lower than originally quoted (it took less time than anticipated) and they made a point of checking my battery, tires, etc. to make sure the rest of the car was in tip-top shape.

Free wi-fi and my laptop kept me working while they worked on my car both times!

Even though this is 45 minutes from my house, anytime I will need a specific service for my Element, believe me I will make the trip South and make sure these guys (Adam in Service and John in Parts) take care of me.  My 2006 car may last me until 2026 at this rate!

 
MickE S. | 2012-08-24

PICTURE IT:  Thursday,  August 16th, I commenced to renew my expiring driver's license and registration.  Although I ALWAYS have these matters resolved within the month of July, (Being former USAF and STILL adhering to the "structure and order" instilled in EACH "airman/woman, this was "normal practice".  However, since the GA DMV came up with SUCH STRICT paperwork requirements, I was forced to order a $55 duplicate birth certificate ( $45 + s/h) things didn't work ou in MY favor this time.

My 2006 Chevy Malibu Maxx LTZ V-6, 3.5L, (Which had less than 28k miles when purchased in Nov. '07, and was NOW drivng at 56.2k miles in Aug. '12; with a STILL-active GMAC extended warranty, 1-yr old tires with a LIFETIME warranty from CostCo; IMMACULATE service records of maintenance that I've maintained throughout my ownership), was having problem with in fuel system, and it caused the emisson's test to:  FAIL!

Being a Thursday, 3-days BEFORE my Birthday and registration exp. date, I didn't have MUCH time in deciding to plunk down LOTS OF $$$$$ on "Mechanic's Guess-work", HOPING it will pass emissions BEFORE the close of busines Saturday ... or just trading it!.  But THEN I thought, "You know, this IS your "Birthday Weekend", And since you've battled through THREE surgeries this year, and are facing your 4th and HOPEFULLY, FINAL surgery to clear and repair you from the breast cancer that took your ONLY sister at 36 in '06. ..then why NOT just trade this in, and make another car YOUR "special gift" to yourself this year.

Being that I have ALWAY been "partial" to domestic vehicles ... I was prepared to step up in the Chevy class of cars or SUV'S and be happy.  Until THAT day, I've only owned an '87 Ford Mustang, '89 Dodge 323, 2001 Ford Explorer Limited, the Chevy Malibu, and was VERY CONTENT to remain "domestic".

My initial contact with this dealership was after having researched comparable vehicles to what I'd be trading in; a V-6, 3.5L engine with LOW mileage and VERY GOOD condition, an happened upon their website,and finally reading about Willett's reputation and online reviews.

Ten-minutes later, a "Mr. Wilburt Richardson" called me back after I signed up on their site, and very-cordially ascertained my interest in a "new car"and the different financing they'd be wiling to provided.  After statng that I could NOT come in "right away" as he desired, I did set an appointment for 1.5 hrs later, as I KNEW I'd have ample time, because they closed 9:00 pm (2100hrs).

In order to expedite the story a bit, I will, in "bulletin-form", outline the issues at THIS point, have caused MAJOR ISSUES with the staff and overall experience w, and actions that happened SUBSEQUENT to my complaints:

1.  When I was FIRST welcomed out of the HOT,mid-summer Georgia sun, and into a SEMI- air-conditioned building, by the receptionist Shannon, she pleasantly called for "Mr. Richardson", whom I ultimately waited 10-minutes for, but I was okay.  "MUST be a REALLY busy day", I said to myself.

2.  Upon meeting him, asked I would like anything to drink, to which I responded, "Yes, PLEASE.  I'd LOVE some water!"  He then asked, "Would you like it out of the bottle, or do you want it ICE-cold?  I said, with a chuckle, "Oh DEFINITELY "ICE-cold"!  I REALLY appreciate that."

As I watched him pace past a vending machine with COLD-water, the parking lot, the "visitor's lobby", he was beginning to make me dizzy.  SUDDENLY, he popped up beside me, arm extended with a REMORSEFUL look on his face.  "I'm SO sorry.  ALL we haves 'room-temperature' water.  I sure HOPE it's cold enough for  you."    Hmmmmm  ..... "NO WORDS"!

He then brings over a man named Biyn Nyguen, who I'm NOW just told, is my "salesperson".  I thought the gentleman I explained each and EVERY bit of my trade-in and desired purchase info to, was going to be who I dealt.  BUT ... WO-O-O-O-S-A-A-A-H!  Take DEEEP breaths, 'Chelle!

After "Biyn" beginS the preliminary paperwork and he takes my keys, but returns with NOTHING, and I ask him ONE question about what's going on, he begins to fluster; INSTANTLY jumping on the defensive that ".... If [I] want another salesperson who [I]I can  understand BETTER, then [he] can get someone else."  Though I appreciated the sensitivity displayed in an effort to want accommodate me, that was uncalled for.

After 20-mins. he THEN comes back and asks if ("...[I] know the number of [MY] finance co"), which I ALREADY gave the name to.  When I had to look it up on 'Google', I was DONE!

I THEN got up, and began to pace a hole in the lobby floor, UNTIL.. Eric Johnson intervened.  Even as the mgr, Eric Pitts and I butted heads, Mr. Johnson was PHENOMENAL!  And in the meantime, "receptionist Shannon" walked across the parking lot for ice... JUST because she noticed my excessive perspiration due to the heat.

I wanted to elaborate MORE on this experience, but ULTIMATEY, what I HOPE that EVERY reader takes from this ... SHOP WILLETT