Allan Vigil Ford in Morrow, GA


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On this page you can find detailed information about the company Allan Vigil Ford in Morrow, GA.

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Allan Vigil Ford


Dealer Info:


Phone(s):(877) 414-1982
Address:6790 Mount Zion Blvd, Morrow, GA, 30260
  • Monday: 7:00 am - 8:00 pm
  • Tuesday: 7:00 am - 8:00 pm
  • Wednesday: 7:00 am - 8:00 pm
  • Thursday: 7:00 am - 8:00 pm
  • Friday: 7:00 am - 8:00 pm
  • Saturday: 7:00 am - 7:00 pm
  • Sunday: Closed

Reviews on Allan Vigil Ford

 
Private I. | 2015-03-13

I don't see myself ever returning to this dealership; not for service, not for sales.  When I had a Ford Fiesta, I had the notorious transmission issues.  First they updated the software, per FoMoCo instruction.  That changed things for the better, but still had issues.  Went in another time and they rebuilt the transmission, more or less.  It took weeks to get the parts (not the dealer's fault, but I was not offered a loaner because the car wouldn't be worked on until parts came in).  After the rebuild was done, I noticed a whining coming from the transmission area.  I was told this was the transmission breaking in - wrong.  They found that the connection of the transmission to the engine (can't remember the part names) was now defective.  So, another long wait and finally that was resolved which apparently required quite a bit of work, too.  All in all, something like $4,000+ in work (covered by warranty) and I couldn't drive the car (less risking more damage) for about 2-months.  Well, the last repair also left me with another whining sound, even worse.  So I said time to move on and went to Legacy Ford in McDonough and they got me authorized to replace the transmission and told me the work done by Allan Vigil was incorrectly executed.  Super!  I waited another almost month to get the transmission replaced but once it was, the car worked properly again, not to mention my experience there was more welcoming and sympathetic.  I decided to go to Legacy for future service as a result.

Then, about 1+ years later, I decided to give Allan Vigil's sales department a whirl for a 2015 Lincoln MKZ Hybrid.  I prefer to make deals via email.  Yes, it is because I do not fare well inside of a dealership in front of a trained sales agent and, yes, it is because I want to be able to compare deals on my own terms.  Well, Allan Vigil came out with the best deal of the bunch - a great price for the car and the trade-in value I wanted and I could order the exact car I wanted.  Sweet!  I was given confidence left and right in the trade-in value of $30K but, yes, it was clear that they had to appraise it in-person.  I finally went in with confidence I was going to walk out with the deal we discussed.  Instead, I learned that they would only give me $27K for the trade in because it didn't have features they thought it had.  I provided the features via email - excuse not acceptable.  Truck was in excellent condition.  Every single other dealer I went to offered $29K sight unseen!  I would have accepted $29K but they wouldn't budge.  They kept their vehicle price deal, though.  Well, I made the mistake of deciding just to sell my truck and take the vehicle price deal and put a deposit down on an ordered MKZ.  After a couple nights' rest, I realized I felt too bait-and-switched to reward this dealership with my money, especially after the Fiesta experience noted above.  So I cancelled my order and they refunded my deposit without issue.

During the MKZ buying process (before walking in), my emails to my sales person were clearly not being read completely.  I admit they were long, but I provided details that were relevant and laid out what I expected clearly.  I'd get responses that did not answer my questions, questions from them that were already answered in previous emails, and a consistent press to get me to come in.  I realize it's easiest to work with customers in-person, but I like to have the deal ready and then come in to sign paperwork and walk out with my new car or, in this case, my new car ordered to my specifications.  Dealing with my sales person via email was extraordinarily frustrating, to the point where I put a review on Yelp about it.  They called me about that review and gave me further confidence(that I noted above) that my deal could be made.  He had even spoken to Mr. Vigil about it, apparently.  They wanted me to remove the review, though (not necessarily contingent on the offer but nonetheless connected).  That is why I came in, to get the deal I wanted and let them warm over the poor experience I had until that point.  Then they changed it when I came in.  I had removed my review a couple days before that.  Well, now they earned themselves an even worse review.  It's making my blood boil just thinking about this experience and writing it down.

In the end, I decided not to even buy a Lincoln.  After the experience at this dealership and a mediocre experiences (especially for a luxury brand) at other local Lincoln dealers, I decided I'm done with Lincoln.  The only Lincoln dealership that I came in contact with (based upon inventory) that delivered a proper customer service experience was 420 miles away!  The sales guy said Allan Vigil has lots of repeat business.  I'm sure they earn it with other people, but not from me - and I buy cars often.  Ohwell.

 
Shana B. | 2014-07-23

So I took my car here for an oil change and I was happy with it but I have had an major issue with my car for a while now and it's bc I refuse to leave my car there for days it ludicrous. I just want to know what is wrong not for them to fix it. You are telling me that is going to take days. Either hire more people in service or be honest and say you have a deal going on with Hertz. I wish I could throw a brick at this place bc that is so fucked. Don't even waste your time trying. They they are I. The business of making money not helping customers.

 
Manolo A. | 2014-06-03

Allan Vigil Ford's "Quick Lane" service is anything but that.  I bought my car at Allan Vigil in 2010, and it included oil changes for life.  Currently I only take my car to Allan Vigil because the oil change is free.  Today is just the latest of a 4 year history of bad service visits.  I had been calling for the past couple of days to get an time estimate on an oil change, which was approximately 90 minutes everytime I called, so the young man answering the call suggested I make an appointment to get a "30 minute oil change"  So I made an appointment for 7:30 this morning.  I dropped my car off at exactly 7:30.  I went to the customer lounge where I watched my car sit in the "Quick Lane" for approximately 20 minutes before it was taken back.  I waited, and waited, and waited, until finally at 9:10 I went up to the "Quick Lane" service desk where there were two ladies sitting there...the woman who checked in my car and was on the phone, and another woman who asked if she could help me.  I asked about my car and about that time the woman who checked in my car got off the phone and grabbed my paperwork, which was sitting on the desk right next to her and handed it to me saying..."Have a blessed day"  She offered no apology, no explanation except, "I was on the phone with the warranty company when your paperwork came in".  I looked at the invoice, and as I suspected my car(which I bought in at 7:30, my appointment time) was not taken back to service until 7:51.  The car was then returned to the "Quick Lane" desk at 8:44, where the paperwork sat for 26 minutes without me being notified at all.  So the actual time it took for the technician to pick up my car, perform the oil change, and return my car took 53 minutes, but it took the woman at the desk 47 minutes to check the car in and not notify my that it was ready.  I wonder had I not gone to the desk looking for my car, if I might still be sitting there still, waiting for my "30 minute" oil change.  DO NOT GO TO ALLAN VIGIL FOR SERVICE UNLESS YOU ARE LOOKING FOR THE ALL DAY OIL CHANGE.

 
Sanjay S. | 2013-05-08

Horrible customer service at the Hertz. I was standing in the office and I had to ask for help even though employees were standing around. When I got my car, the tank was 3/4 full. the employee told me to fill it up only 3/4 full. when i got to the airport, a mean Hertz lady charged me for the 1/4 tank.

i was told manager could only change it. i left 4-5 messages for the Morrow Hertz manager. he finally called me and said I would get a refund. 3 weeks later, I still haven't received a refund for the gas. Now, I have to go through my credit card to get the refund.

 
Mister R. | 2012-12-09

Hertz Car Rental inside....avoid at all cost! ! After an hour of the worst customer service....now the manager wants to get involved....WOW!!

 
Jamarcus T. | 2011-05-26

This place is HUGE.  I came here to drop off a truck with a co-worker and when you actually go into the store, a glass wall faces you to see all of the bay doors and vehicles being worked on.  They've got a cafe inside for those who want to wait for their car repair, several flat screen televisions to check out tv, an ATM, a rental car area, and several rooms with accessories to tweak your vehicle, should you want to.

 
Charlie P. | 2009-04-13

I just bought a car from here. The staff was extremely friendly and did everything they could to get the best deal for me. They even offer student discounts!!