Malcolm Cunningham in Atlanta, GA


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On this page you can find detailed information about the company Malcolm Cunningham in Atlanta, GA.

The following is provided current addresses and telephone numbers of all branches car dealer Malcolm Cunningham, and using the card, you can easily locate it visually. Also on the page provides information on dealer Malcolm Cunningham in other cities in the Georgia.


Dealer Info:


Phone(s):(770) 621-0200
Address:5675 Peachtree Industrial Blvd, Atlanta, GA, 30341

Reviews on Malcolm Cunningham

 
Angela U. | 2013-08-22

Malcolm Cunningham Ford is where I recently purchased a brand new 2013 Ford Fusion Hybrid.  I received awesome customer service through the buying experience.  I also had great customer service from the service department as well when I brought two concerns to their attention.

 
Steven R. | 2013-04-15

I love this place. They have really convenient hours which is more than can be said of other dealers, especially Dodge!
I bought my 2013 Edge Sport from this dealer 07/12 and having been very impressed with the level of service I decided to bring the car back here for its regular service requirements. This is my second visit and I have nothing but praise for them.
They open at 7am every morning and you don't need an appointment. I try and show up just as they open and I'm out of here around an hour later. 'L' in the service department is very friendly and helpful, and nothing is too much trouble.
Highly recommend this place.

 
Talmo F. | 2013-02-20

I've had two experiences with this dealership, both of which when coupled with all the other experiences I've had with other dealerships has caused me to lose all faith in Ford and their dealerships (if you call Ford for help with a dealership, they'll take down notes about your experience, but end the conversation with "Unfooooortunately, (I hate that) the dealerships are not owned by Ford so we can forward your complaint, but have little control over the dealerships").  If I were an organization as large as ford that needed a good reputation as badly as all US auto makers do, I'd be changing my tune (or business model).

On my last visit to this dealership, I scheduled an appointment for an oil change/tire rotation.  I also asked that they take a look at the climate control (AC/Heat) because it had been acting...well...possessed.  I also mentioned that the breaks were making a noise when I applied them "aggressively".  Four hours later, I was told that "my go has all the panels pulled out but we still can't find out what's wrong, so you're going to have to bring it back during the week and leave it with us until my electrician guy can take a look".  There was also a long list of other "must fix" items, like coolant flush ($150), transmission flush ($270), Fuel injection service ($140), "air induction service" (what the hell?) ($125), and finally, machine and service ALL rotors ($300).

Now, mind you, I didn't fall off the turnip truck yesterday.  I keep an eye on the coolant and transmission fluid and both are fine...and it's funny how, oh, 3 or 4 service visits ago, I was told the same thing but didn't fall for it, and between 3 or 4 service visits ago and this service visit, none of the other dealerships seemed to think these were "must fix" items.  I also said "why do you need to machine the rotors?  There is no vibration, just a noise that I've complained about every time I come to a Ford dealership and I'm told there is nothing wrong...but you're saying that they need to be machined?"  "Uh, yes sir.  You have some break dust."  to which I replied, "Let me get this straight--nowadays you machine rotors to get rid of break dust?"  He didn't quite know what to say.  I asked him to finish the oil change and I'd "come back later for the AC/heat check" which I do NOT plan on doing seeing as how misleading my experiences have been.

Here's the kicker--this dealership charges you a $125 fee just to diagnose the problem.  Sure, if they find something and you get it fixed at the dealership, they credit the $125 toward your repair, but if you choose to go somewhere else for the repair, you lose the $125.  Do you see what's happening here?

I could go on, but it's not worth the calories it would take to type out all my grievances.  Also, if you are told you need a repair, better make them check if it is covered by your warranty or extended warranty--they tried to charge me $800 for a repair that was covered by the powertrain warranty, but didn't bother to check if it was covered by the warranty until I made them check.  If I hadn't asked, *whoosh* there went $800.  I'm just glad my extended warranty is almost over so that I can start going to local mechanics for repairs.

 
Hambri Enta M. | 2012-11-14

I don't know which magic stick they pulled but I have (had) a 2012 Mustang and they got me into a 2013 Mustang for @ $25 a month less than I was paying before! The Team gave me personalized service and had everyone on this deal to get me into the (same but newer) car of my dreams.  I was not there for hours on end...The place is unassuming. I enjoyed my 2.5 hr visit.  They are funny peeps too!

 
Jennifer S. | 2012-10-14

Worst experience at a dealership. Went to take my mustang in for an oil change and the guy assumed I wanted a premium oil change (I have a v6) and did not
Realize it until I left. I called the guy while driving and he never apologized, was very short and unfriendly only asking in a harsh tone "what do you want me to do." biggest thing that irked me was the lack of apology and unfriendly and unappreciative staff on the phone and at the dealership. Stay away

 
Katie D. | 2012-08-13

I'd give 0 stars if possible.

We bought a new 2013 Ford Explorer and a week and a half into owning the car, the automated third row seats would not fold down. Definitely a bummer when owning a new car. As Malcolm was down the street from our house, I called around 12:30 on Friday during lunch to ask if I could bring it in. The guy on the phone said they were pretty busy that afternoon and asked if I could bring it in the next morning (a Saturday). I said sure and went about my day.

On Saturday, I brought the car in and a most UNHELPFUL gentleman- Zavi- informed me that they don't have a technician in on Saturdays. Um... say what? Then why was I told to bring it in on Saturday? He said that he couldn't help me as they didn't have anyone in, but I could bring it back Monday morning. I said I have to work Monday morning, so could I get a loaner car? He said only if the repair would take over three hours, but said they could give me a ride to my office. ARE YOU KIDDING ME??? A brand new car and I now have to spend at least three hours waiting at the dealership to get a loaner?

I called Wade Ford where they told me I could bring it in on Monday during lunch and they would give me a loaner. Really, Malcolm Cunningham Ford? Is it that difficult?

Needless to say, I will never recommend anyone to this dealer and I would rather drive to Smyrna for Wade's customer service than ever deal with Zavi and his cronies again.

 
Bill S. | 2012-08-11

Malcolm Cunningham sells Fords and Lincolns at this location; this review concerns only the Ford sales/service departments. We bought a new F-150, and our experience was generally good, while the service experience has proven better. We had an attentive, respectful salesman (since departed) who listened to us and didn't use a high-pressure hustle. Even though our buying experience consumed several months, he was never impatient. Management was a little less helpful when the truck we ordered wasn't the truck that arrived. Eventually everybody got together, but if the process had been smoother, we would have given the dealership more stars. As for service, we have nothing but praise: they have been honest in their dealings with us, efficient and quick. We're not looking for "best friends" here, just people who know their job and do it. We're satisfied that's what we're getting.

 

Malcolm Cunningham in other cities (Georgia)


Decatur, GA