Jim Ellis Mazda Atlanta in Atlanta, GA


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Specialties

New Mazda
Certified Preowned Mazda
Leasing and financing
Mazda maintenance
Mazda repairs
Mazda Parts
Mazda Accessories

History

Established in 1989.

The Jim Ellis family of dealerships was established in 1971, and Jim Ellis Mazda Atlanta opened our doors in 1989.

Jim Ellis Mazda Atlanta serves such celebrities as Vicki Lock on B98.5 morning show and Belinda Sullivan from WSB radio's Neal Boortz show. Listen to those ladies if you want to hear their opinions of what sets Jim Ellis Mazda Atlanta apart!

Jim Ellis Mazda Atlanta


Dealer Info:


Phone(s):(888) 726-0047
Address:5855 Peachtree Industrial Blvd, Atlanta, GA, 30341
  • Monday: 9:00 am - 8:00 pm
  • Tuesday: 9:00 am - 8:00 pm
  • Wednesday: 9:00 am - 8:00 pm
  • Thursday: 9:00 am - 8:00 pm
  • Friday: 9:00 am - 8:00 pm
  • Saturday: 9:00 am - 7:00 pm
  • Sunday: Closed

Reviews on Jim Ellis Mazda Atlanta

 
Nija C. | 2015-03-03

Ed helped me a lot in the service department. I've been with the atlanta MAZDA dealership for a while and I absolutely love coming in, grabbing a fresh donut, and talking to the staff. I got my engine replaced here, my oil changed every 3,000 miles on the dot, and countless air filters, caskets, and a glove box.  I'm a regular customer and I have always been treated as though I'm the only customer. They give each customer their full and undivided attention! Really sweet people! I would recommend this service center to any and everyone!

 
KeAsha R. | 2015-01-06

First I have to say is I am a die-hard Mazda fan! I purchased my first Mazda in 2004. It was the Mazda Tribute LX. The best purchase hands down. The Tribute is a solid vehicle. I had no problems during the 11 years and 189,000 miles I owned it. This year I decided it was time to buy another SUV. I purchased a 2015 Mazda CX-5 Touring with the optional moonroof and Bose speaker package. All I can say is LOVE!!! I love all the standard safety features, Bluetooth and voice activated options. It was hard to part with my old car but now I love my new one.

Ed Johnson was my salesperson at Jim Ellis Mazda. This guy is awesome! From the very beginning I felt comfortable working with him. He was very helpful and patient with me while I selected the perfect vehicle. Even when I was on the phone with another dealer who was trying to undercut his deal, he gave me the time and space I needed and did not pressure me to choose a deal which is more than I can say about the dealer on the phone. Needless to say I stuck with the salesperson I felt was more genuine and had my best interest in mind. Ed went above and beyond to get me the most money for my trade in and before I left, he helped setup my phone to the Bluetooth, explained all the features in my new car and gave me a new Mazda hat.

Kelly did my financing. Another exceptional employee. She explained all my financing options and was patient while I called my Dad to get his opinion. She even spoke with him and explained everything in detail. LOL!

Overall, I had a great experience at Jim Ellis Mazda. I felt like a part of the family when I left. I would definitely recommend this dealership to anyone!

 
Rachel P. | 2014-11-23

This review is for the service department.

I guess Jim Ellis Mazda is about what you'd expect from any car dealership: sort of expensive, they pepper you with promotional emails and flyers, but they know their cars.

I've yet to find a garage that I love, so they'll do. I love that they have an online scheduling system that is integrated with the service manual so you can see what's recommended for your make and model. You can also select if you need a loaner or a lift home while your car is being worked on.

However, I've never gotten great customer service here. I kind of always feel like I'm inconveniencing the staff.

I'll probably keep going here because of the convenience of the online scheduling.

 
Jingqi G. | 2014-11-11

got airbag switched here due to recall for my mazda6 2004. They also washed my car and provided exam for free.

 
Drew H. | 2014-10-23

I recently went in to trade in my 2003 Trailblazer for another replacement SUV. I worked with Phillip Scobel and he was great. Didn't try to pressure me into anything nor push me to test drive a vehicle outside of my price parameter. He was extremely helpful and wonderful to work with. The only "eh" issue I had was when I went in to sign the paperwork. The person in charge of that (not Phillip) was incredibly pushy on the warranty end of things. Other than that, a great experience.

 
Cheris C. | 2014-10-01

I purchased a used vehicle with low mileage. I was very pleased with the condition of the car. But the cherry on top was definitely the service. This was my first time ever experiencing such wonderful, non-pushy service. Worked with two salesman who were both very knowledgeable and friendly without  the aggressive nature generally associated with car salesman. I really appreciated that. The lobby and dealership as a whole was very well kept. With a great customer lounge type area. Was truly grateful for the free coffee and water, too!

 
Vicki H. | 2014-09-21

I had extreme anxiety about buying a new car from a dealer. In the past I'd only bought used cars and had mostly negative experiences with high-pressure sales people. From the first interaction with the internet salesperson Anthony, I felt that I was being treated like a human being. I came in prepared with a lot of knowledge about the car I wanted, the Mazda 3. Anthony greeted me and turned me over to my main sales person, Lisa Taylor. Lisa deserves ten stars! She was honest, kind, straightforward, and knowledgable. She also had a good sense of humor. But most of all, she put NO pressure on me whatsoever. She patiently answered all of my questions, and then when it came time to discuss price she simply asked "What can I do to meet your expectations?" There were no manipulative techniques or lines used. The only typical "car-dealery" interaction was with the sales manager. I proposed a price based on a quote I had from another dealer. The manager did the old "We can't do that." I thanked him for his time and said no problem, I'll just buy the car from the other dealer," and of course they came back with the price I asked for. But even that only took about ten minutes. The rest of the experience was great. There was even a Mexican buffet lunch set up there which they offered to us! Our finance rep Al was also very nice and efficient. He processes the paperwork quickly and made sure we understood everything. I would highly recommend Jim Ellis Mazda of Atlanta, especially Lisa Taylor! She is a sincere person who just wants you to have the car that is right for you. I love my new Mazda 3!! Thanks, Lisa!

 
R O. | 2014-07-16

I had my worst car buying experience ever at Jim Ellis Mazda on Peachtree Industrial. After 5 days of negotiating  via in person and text messages and securing financing from my bank, the sales associate and I landed on a deal. I come down to sign the papers and found the used car sales manager had not approved the deal. If I had not read the figures closely I could have wound up paying about $5k more than we agreed upon.

The manager would not or could not honor the deal I made with the associate. In the end, I completely wasted my time at Jim Ellis. However they did me a huge favor. I went to another dealership (Carmax) and found, in my opinion, a better CX-9 for less - though one year older. I never ever want to return or set foot in a Jim Ellis dealership again after this horrible experience.

 
Audrey S. | 2014-04-16

After taking my car here once for a service diagnosis, I was told that it was under $60 for a full-synthetic oil change, and that included topping off fluids as well as inspecting other elements of the car (like brakes and tires) for problems. He also said they wash the car for you while you wait (but that they couldn't do it for me that day because it was too cold).

I decided that since I usually pay about $50 for my oil changes elsewhere, that it would be worth it to take it here for a comparable price, to get all those extras. When I brought it in yesterday, though, for the oil change, I was told the price was "more like $75" for a full synthetic oil change. Irritated, I agreed to do it anyway, since I was there.

When I got my bill, the price had jumped up to around $85 with various fees that I did not expect. I will say that once I pointed this out, the guy lowered the bill so that it came out to right around $75 that I had expected. I was given an inspection sheet, which said that my brakes were all at 70%--which amazingly is BETTER than they were one year ago when I purchased the car (using the same exact service form). I drive in major traffic every day, and put 25,000 miles on my car last year, so it is hard to imagine that my brakes could have somehow improved during that time.

Also, my car was unwashed, for the second time. Not impressed with the service here. If I pay extra to have my car inspected, I would like to feel confident that someone actually INSPECTED it.

 
Annie H. | 2014-03-21

My 2009 Mazda 3 was losing its power steering occasionally. The mechanics determined that it was just a loose battery cable, which really eased my mind. While I was there, I got the car checked out (I love the Full Service) and washed (I love the car wash). It was a long day, but now I know my car is safe and ready for a long trip. Thanks, Mazda, for your excellent and friendly service. And your coffee's good, too!

 
Steven D. | 2014-02-26

I started my experience online with Alan Souza.  He was prompt, courteous and helpful.  He gave me the best price in town for the car I was looking for.  On the premises I was paired with Ed Johnson who was knowledgable, friendly and great to work with.  I purchased a Mazda 6 Touring with the Technology pkg.  Loving the Zoom-Zoom life so far!

 
Brooke L. | 2014-02-05

This is my first negative post for any company.

From the time I arrived at this dealership until I left with a newly purchased Mazda, the experience was fantastic.

Once my car hit the main road, customer service became a foreign concept.

I was involved in a rare tag situation in which the tag never arrived at my address. Having disclosed a soon-to-be change of address on multiple occasions, Mazda made no preparation to insure they would be delivered correctly. After proactively seeking a solution and receiving a collective of pointing fingers, I was pulled by a cop for an expired tag. I've been charged heavy fines and am still involved in this never ending entanglement of blame.

If you want any form of support or compliance from your dealership, it's well worth the extra mileage to continue looking. I would not recommend this dealership to my worst enemy.

 
Nate K. | 2014-01-16

A quick google search for an obscure part for my 2002 Protege yielded Jim Ellis Mazda's OEM parts page. I literally could not find this part second hand unless I bought a set of other unneeded items, and couldn't even find it new until I stumbled upon this dealership's page. They have diagrams and parts numbers, which was very useful- I was able to point out the exact item I needed.

I Went ahead and ordered the part, and arrived here in Lynnwood, WA in two business days!!!

I would much rather deal with an established business than dealing with possibly shady second hand items. The price was right and shipping was fast- can't really ask for more than that! If anyone needs OEM Mazda parts, I would recommend checking out their page.

Thank you!

 
Naved R. | 2013-12-02

I live in Alpharetta and for the past 5-years have been driving 20+ miles to get my CX7 serviced at Jim Ellis Mazda-Atlanta.

On 27th Nov'13 dropped off my 2008 CX7 for oil change and VVT noise (no issues were found).

Everything was completed to ensure 100% customer satisfaction.....BEST-IN-CLASS CUSTOMER SERVICE! Every touch point in the process was customer oriented. Sincere thanks to Ed and Callie for their outstanding support.

 
Jodie C. | 2011-05-31

Just purchased my second car from Jim Ellis and I'm happy as can be. Sales person was friendly and knowledgeable and really focused on what I was looking for not what he wanted to sell me.  They were quick and efficient. Hate all the time it usually takes.

 
A K F. | 2011-02-28

Not impressed at all.  The team was not helpful and not able to show an existing customer what they think of "customer loyalty"- that's a joke.

 
james w. | 2011-01-29

Tried to buy a car today and the price changed on me three times.  First they quoted $17,900 then they quoted $18,988 then $19,988.  Felt like I was in a pinball machine.    Be careful with these people.

 
Glenn A. | 2010-07-29

Very friendly service staff. I dealt with Ken and he explained to me the whole process when i brought my 05' Mazda6 in.

Although it was a bit more expensive than I would have liked, but it was definitely worth it. My car is finally running well and I will be willing to pay the extra dollar rather than take it to a mechanic that  won't do squat.

Ask for Ken

 
Nikkie F. | 2010-05-10

I used to take my '97 Mazda Miata here for regular service and maintenance. NEVER AGAIN. Let me give you some back story.

Back in February I noticed that my car felt funny. I didn't know how to explain it other than it felt strange when shifting. So I took it in to Jim Ellis Mazda, where I had been a hundred times before. They tell me that my clutch is dying, and while it may work right now - it could leave me stranded on the side of the road at any time if I tried to wait. I  was unsure if it would be worth it, to put a new clutch in a 13 year old car... but Chris assured us that the car was in good shape and the clutch would make the car last many more years. So I spent $1,084.90 (that I didn't really have) and replaced my clutch.

Five weeks later, someone points out to me that I'm leaking transmission fluid (and probably have been since the clutch work). I take her back up to Jim Ellis Mazda - they look at everything and realize that yes, I am leaking and yes, it is their fault. Some of the seals were messed up, so they replaced them at no charge. As they should have.

Then, like clock work, five weeks later (which brings us to the present time) I'm driving home from work on the highway and suddenly realize that I can't shift into 5th gear. I make it home fine, and in the driveway I find that I also cannot shift into Reverse. I take her BACK to JIm Ellis Mazda (after closing) and leave here there on Wednesday night.

Thursday I called three times (morning, early afternoon & late afternoon) and was told every single time that my car was next in line, just about to go in, going to be looked at any second... and finally at the very end of the day my husband called and he was told that they said there was no way they could look at my car today; but they'd get it in the shop Friday morning.

Friday morning, I call at opening, noon, and mid-afternoon... NEVER ONCE getting a real answer. Finally, around 5pm they call MY HUSBAND and talk to him. (Not me? It's my car!) They tell him that the transmission is shot. We need a new one. They estimate about $2,000 plus labor. We decide that we weren't going to be talked into another costly repair for an old car...

... but I decided to get a second opinion from a trusted mechanic who works exclusively with transmissions. They told me upfront that they couldn't look at her right away, but they would have her in the shop by noon. My transmission was fixed 5 hours after I dropped her off with them. It was a really simple fix, they said, and the part that needed to be replaced cost $5. FIVE DOLLARS. I paid five dollars for a part, plus a little bit for one hour of labor.

This guy told me that dealerships no longer hire mechanics who know how to fix things. They hire mechanics who know how to install things. He said, if it's a really easy and obvious issue then sometimes they will fix it, but otherwise they are told to try and get as much money from everyone as possible. Which means getting customers to replace items that don't necessarily need to be replaced, by any means possible. Even to use scare tactics, like "getting stranded on the side of the road". I now have to wonder if I really needed that clutch, or if it could have been a simpler issue at hand. What's done is done, on that front. But I won't be played like that again.

I don't like being taken for a fool. I don't like being taken advantage of. I don't like being lied to. I don't like being sexually discriminated against (calling my husband instead of me... is this the 50's???) . And I will never, ever, ever take my sweet car here again. I won't go back for repairs, and I encourage you to NOT visit them either.

That is, unless you happen to have thousands of dollars lying around that you'd like to give away every five weeks to people who think you're stupid. And if that's the case, then be my guest.

 
Catherine P. | 2008-03-25

I have an '03 Mazda 6 in "Glacier" Silver...her name is Veela.
I know she has to last a good 8 to 10 years, so I try to take good care of her...that's why we go to Jim Ellis!
They are pretty much just your standard car dealership/service center, but I am generally pleased with the service.  I might be paying a bit more for some repairs, but at least I am 100% confident that it's actually getting done!  They are also pretty good at explaining issues to me and don't seem to try to take Too much advantage seeing as I am not a car-saavy chick!