Jim Ellis Buick GMC Atlanta in Atlanta, GA


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Specialties

New Buick
New GMC
Certified Preowned Buick
Certified Preowned GMC
Leasing and financing
Buick GMC Service
Buick GMC Parts
Buick GMC Accessories

History

Established in 2009.

The Jim Ellis family of dealerships was established in 1971, and Jim Ellis Buick GMC Atlanta opened our doors in 2009.  We've quickly become one of the best Buick GMC dealers in the Atlanta area, thanks to our wide selection and the great service team across the street at Mr. Goodwrench.

Always among the first to get the latest Buick and GMC models in stock, including the 2010 Buick Regal and the 2010 Buick Lacrosse. Test drive one of these segment-busters today and check out the difference the Jim Ellis experience can make!

Jim Ellis Buick GMC Atlanta


Dealer Info:


Phone(s):(770) 234-8155
Address:5862 Peachtree Industrial Blvd, Atlanta, GA, 30341
  • Monday: 9:00 am - 9:00 pm
  • Tuesday: 9:00 am - 9:00 pm
  • Wednesday: 9:00 am - 9:00 pm
  • Thursday: 9:00 am - 9:00 pm
  • Friday: 9:00 am - 9:00 pm
  • Saturday: 9:00 am - 7:00 pm
  • Sunday: Closed

Reviews on Jim Ellis Buick GMC Atlanta

 
Jennifer A. | 2015-01-19

I went here to have my mazda key added to my car. First they said it would take 15 mins to do. Then they came back and told us it was going to be 3 hours. The service department was rude and it felt like when I had a question, that it was a huge inconvenience for them to answer.

 
David K. | 2012-10-16

It doesn't seem possible that a worst buying experience can be followed up by several worst service experiences, but you know Jim Ellis... "Expect The Best," right? Ha! WRONG!

My last visit really was my last visit.

I bought my car here earlier this year and brought it in to have a flat tire patched about a month later. During that time they managed to return my with scratches and they over inflated all of my tires. I was able to tell remotely from my phone using the OnStar app. When I pointed it out to the technician he told me I was wrong and treated me like I was an idiot. I assume the scratches came from whenever the took my car off road. Yes, my Buick Verano somehow had grass and mud in the front after it was detailed here.

Sooo... when Buick mailed me a voluntary recall notice after this visit I did my best to ignore it. In the meantime, I sent back all of my GM surveys with scathing comments. I was finally contacted when I noted that I wasn't going to have the airbag fixed because I didn't want to come back to this dealership and all the others were too far from my job for them to drive me.

GM contacted and arranged my service visit here. The service manager personally assured that everything was going to be fine.

I arrived early for my appointment and there was no record of it in their system. I immediately called GM and they put me on 3-way with the service manager who was at the Chevrolet dealership, where he said they were expecting me.

WHAT?! Why the hell would I bring my Buick (that I bought HERE) to Jim Ellis Chevrolet? It's not a big deal. All they had to do was tell me instead of assuming I'd know to do that.

The service manager came down to Jim Ellis Buick GMC just as I was driving away in my loaner vehicle. He stopped me and I pointed out that someone had eaten Taco Bell in the car and it hadn't been cleaned. Instead of apologizing he told me that I expected everything to be perfect, but that's not how it is...

I proceeded to park the loaner and walked inside to retrieve my vehicle. At that point the service manager told me he'd prefer if I had my car serviced somewhere else.

That's fine because I was thinking the same thing, jack ass!

GM arranged for me to have the recall serviced at a dealership in Smyrna and as I was driving there the service manager from Jim Ellis Buick GMC called to apologize. "Wait - let me just make sure I know who you are... this is the same guy who just kicked me out of the dealership, right?" "I didn't kick you out." "You told me you'd prefer if I had my car serviced somewhere else. You kicked me out."

Don't buy anything here. Don't have any service completed. Everyone - and I mean everyone from the ownership to their corporate office to their service team - who works here has treated me like shit and they'll do the same thing to you.

 
Cathy W. | 2011-09-27

Wow. While I'm not surprised, I'm still in a bit of shock.

I took my car in for a recall, and asked the service technician to check my squeeking brakes.  This usually means they are ready to be changed out.

Not only did they tell me that I needed new front ("worn down to the nub") and the rear brakes machined - it was going to cost $550.

I took it to another place that I've used for years for a different opinion. Not only were the rear brakes fine - there was no metal to metal scratching, they simply cleaned the pads of dust, and told me that the front brakes still had a few months in them.

Charged me $34.

As i am unemployed, you can imagine my relief.  And I know who will be replacing the front brakes come November.