Jim Ellis Audi Atlanta in Atlanta, GA


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Specialties

New Audi
Certified Preowned Audi
Leasing and financing
Audi TDI
Audi maintenance
Audi repairs
Audi Parts
Audi Accessories

History

Established in 1983.

The Jim Ellis family of dealerships was established in 1971, and Jim Ellis Audi Atlanta opened our doors in 1983.

Jim Ellis Audi Atlanta is the only Magna Audi Dealer in the state of Georgia, setting the standard in customer service that you would expect of a luxury auto dealership.  Every loaner car available for our service customers is an Audi. We offer a wide selection of new Audis - from Clean Diesel TDI A3s to the super hot R8, and a record-breaking certified preowned program.

Jim Ellis Audi Atlanta


Dealer Info:


Phone(s):(888) 225-4770
Address:5901 Peachtree Industrial Boulevard, Atlanta, GA, 30341
  • Monday: 9:00 am - 8:00 pm
  • Tuesday: 9:00 am - 8:00 pm
  • Wednesday: 9:00 am - 8:00 pm
  • Thursday: 9:00 am - 8:00 pm
  • Friday: 9:00 am - 8:00 pm
  • Saturday: 9:00 am - 7:00 pm
  • Sunday: Closed

Reviews on Jim Ellis Audi Atlanta

 
Animal L. | 2015-04-16

took my car in for repair only to have a very high estimate sent back without proper explanation. will never be taking my audi here again for service, ever.

 
Austin G. | 2015-04-09

Updating because I recently had an issue with sales.  While small, my dealer in Montgomery told me I was missing the plastic key fob you give to valets that goes in my glove box.  I called my salesman(Michael Gerbick) on Thursday(April 2, 2015) and inquired about why I didn't receive it.  He told me that he would check on it and get back with me.  The weekend goes by and it's Tuesday.  Still no word back.  I call him again and it goes to voicemail.  So I decide to call a sales manager.  Talked with Joey.  He said he would check on it to see if I should receive it.  Waited a day and.........nothing.  So I called yesterday(Wed. April 8, 2015) and talked with a service advisor.  He said I most definitely should have received that key.  He transferred me to Joey, I told him what the advisor said.  He  called up the parts department and immediately called me back, apologizing and telling me that the key will be shipped to me soon.  Would have gotten 4 stars from 5, but it's a week from my first call and I still haven't heard back from my salesman.  Very discouraging to know that you get brushed aside after the sale's complete.

 
Aki K. | 2015-03-29

Good selection of cars for anyone looking to test drive or purchase. Salesmen are aggressive and a bit arrogant. They will be responsive when you are looking to purchase the card, but ignores you afterward. When buying a new car, make sure it's new and not been driven already. New cars shouldn't have more than 20 miles.

 
Bryan L. | 2015-01-23

My wife and I were looking for a specific Q5, and were having a hard time finding it because they are in such demand.  Using autotrader.com we found the car of our dreams at Jim Ellis Audi in Atlanta, for the price we wanted to pay.  We live in South Florida and were willing to fly in and drive it back, as it was a much better deal than we could find in Florida. Our sales person was Amber, and she was extraordinary, meeting us at the train station to take us to the dealership, explaining the features of the car, and even setting us up at the Ritz Carlton Buckhead for the night after our travel day.  Truly top-notch!  The whole experience was no-pressure and attentive, down to the finance department which actually got us a better interest rate than my bank could.  Jim Ellis Audi and Amber are highly recommended!

 
Lynnette P. | 2015-01-02

This dealership does not have good customer service at all. Mike was my salesperson. He seems to be a nice individual but comes across as a little arrogant and does not have that much time for you.  I took my money to another Audi dealership (Marietta) and purchased a vehicle that day. I would not go to the Industrial Blvd Audi dealership if I were you. The other Audi dealerships in Atlanta will negotiate better, will communicate with you more often and will truly find you the car you're looking for. Mike did not communicate well at all. I received more communication from the North Atlanta and Marietta Audi Dealership in 1 day then I did from Mike for 2.5 weeks.  I was very disappointed in this dealership.

 
Abe Z. | 2014-12-16

The Best Experience... From the receptionist ( she wore glasses) that wouldnt let me leave to my Super salesman Jorge (CPO manager) who spend his busy Monday understanding my needs and finding me a perfectly matched car. To Masud for finding a good deal, to Early provinding the finance to pay for it. What a flawless team work. Also special thanks to Jorge Assistant (forgot her name) for being the linebacker and keeping him free so he can spend more time with me. Thanks guys! Mr Ellis you got a great team in Jim Ellis Audi. I will be back and tell all my friends and family.

 
Nick H. | 2014-11-07

I wish I could give less than one star.  They quoted me a price on the phone to reset my readiness codes of 40 dollars. When I got there they simply said the girl who quoted me was wrong and it would be 135 dollars.  Typical BS dealer bait and switch.  They are criminals like all car dealerships.  Do not go here.  It does not matter what I say.  It won't fix practices like this that have been going on in this business forever.  I wish someone their actually gave a crap like their stupid hold message says. "They treat their customers like family".  Total BS unless they their family model is the Menendez brothers.

 
Andrea C. | 2014-09-07

I always have a great experience when I get my A4 serviced. The staff is friendly, polite & very helpful.

 
Axel W. | 2014-08-30

Giving them another try and got my A6 serviced here for the last time. They didn't write down half of what I asked to get done. A request of repairing my key/remote resulted in changing the batterie w/o checking its function. Had to leave the car overnight again and drive 2 hours to get it. No apologies, no reimbursement offered.

 
Howard K. | 2014-08-27

Arrogant, rude, are just a few words for the salesperson and sales manager I attempted to work with in a civil manner. It must be nice to have a great product in a great location (which they do), so that you can treat people so poorly who reach out in a respectful manner. Just a thought, if they can take you for granted and look down their nose at you now, imagine how they'll treat you if you have a problem with the car! They reinforce every car salesperson stereotype there is. Run away, don't walk from these people, you have choices, find another company to deal with.

 
Robin M. | 2014-06-25

I took my A4 2008 Quattro in for routine servicing. The strangest thing happened, 10 minutes after I received a call stating that everything was fine, I received another call stating that my car wouldn't start. It appeared that for some odd reason, the battery was completely dead. I'm not sure what happened, I had no battery problems before the service. Needless to say, I had to purchase a battery.  A few days later I had to return because my air conditioning was not cooling, after being told that it was functioning most of the time and given instructions to watch it.  Then being assured that I still had some time before paying $1400 for repairs. After leaving feeling good about having a little time to get my monies together, I had to pull over to the side of the road 2 hours later because my coolant light came on. Wow, not  much time after all. My coolant light had never come on before having the air conditioner troubleshooted. Strange, this had never happened before. Just saying, a lot of strange stuff!!
My car only has 69,000 miles on it. It's 6 years old, in great condition and I was told that it has aged. How long can you drive an Audi? I've had all recommended services from Jim Ellis. How is it that so much is going wrong already? Oh, I just finished paying for it 2 months ago. Strange, huh?

 
Steve T. | 2014-06-25

This place is the reason I traded in my 2008 A4 for a 2012 A4 last year. They are easy to deal with from a purchasing standpoint, and their service dept is excellent. They are super fast, fair, and efficient. Very organized and professional.

 
Alex R. | 2014-01-11

I live in another state and have been looking for a specific type of A5. We found the car at Jim Ellis' Audi of ATL website and started off by using the online chat option.  Mike (sales person) did a great job on that portion of communication. The same day we spoke about the vehicle and Mike proceeded to get a quote from a manager. When I asked if we could reduce it further he told me he would need to speak with the manager the following day.

The next day Mike told me he went back to the manager with the request and 'learned' that the car was actually sold 2-3 days ago. Problem I have is the car is still on the website as available and how can two people who work in the sales department not know the car was sold?????  Plus wouldn't the manager know as well?  It is a unique car.

Heidi was awesome and Mike is all business. I don't mind it so much because it is a business; however, he knew I had already called my bank with loan rates, insurance ready to go and he didn't take the time to notice the car had been sold. Go on the site now and guess what? - the car is still up for sale.

Point is - if they provided false information and the car is still for sale, imagine where else they may compromise their integrity. Just be cautious and tread carefully.

 
Jason A. | 2013-10-26

I worked with Cortlin (highly, highly recommend that you do too) on the purchase of an Audi.  The price was amazing actually, I had been hunting for 6 months.  It was a CPO (certified pre-owned) vehicle, so there were some things I wanted changed/fixed/updated and they took care of them all - even weeks after I purchased the car.  Set me up with a loaner car (nice little A4) and literally did a few K of work just to make me happy.  I wasn't demanding it, most were just 'nice to have' things.  We purchased a Suburban last year from Ellis Chevy across the street and it was a fine experience, but not as nice as working with the folks at Ellis Audi.

Most of the negative things I am reading are more about Audi or German car ownership in general than against Ellis Audi.  I have owned high end German cars for 20 years and here's a secret: they are expensive to buy, operate, service and maintain.  It isn't a Camry.  The parts aren't made in China.  They are high performance machines and so some components are designed to fail and be replaced.  You may love the way they look and drive, but that comes at a price.  It does cost $1000 to replace a rearview mirror.  Before you buy a BMW, Audi, Porsche, Mercedes et al, budget 5k/year for unexpected repairs.

Like any car dealership, it is a business designed to make money.  Do your homework before you buy, ask questions about maintenance intervals (major & minor), known issues with a certain model and what the warranty does and doesn't cover.  You will be fine if you just get to know what you are getting yourself into.  (Psst, also when warranty/service agreements run out, find a good indy german mechanic and your life wil be much easier.  Dealerships in general are expensive for service but very convenient.

 
Chelsea C. | 2013-10-23

Michael at Jim Ellis gave me the best customer service ever.  These guys know the difference between being difficult and finding a solution!  I have gone to them for everything for 2 years now and will continue to go there and recommend them to others!

 
Kellie N. | 2013-09-19

I took my new Audi in for routine maintenance and could not ask for a better experience. The staff is amazing, kind, professional, and explain everything being done in detail.
Fast and excellent service. My new Audi dealer in ATL!

 
Wayne U. | 2013-09-13

I just took delivery of my second Jim Ellis Audi. Erica daily has always made my Audi life most positive and pleasant. Proudly driving a grey/ silver Q5 Quattro.

 
Tony J. | 2012-12-28

I'm writing this review on behalf of the Service department and Sales experience at Jim Ellis.

I did not end up purchasing my A7 at Jim Ellis, but only because I got a rare deal on a California vehicle.  Had it not been for that, I would have loved to purchase a vehicle from Jim Ellis (ask for Neal)!  Neal was very educational in helping me understand the features of the A7 and helping me find what I wanted.

As for the service department, Michael Roth is the man.  Me being a techie, I have explored every feature of the MMI and found a few glitches.  Michael helped diagnose the problems at hand and find the appropriate software updates for the system.  The first patch didn't work, but Michael was more than accommodating in getting me back into service and finding out the true problem.

Service was the reason I left Mercedes, and Audi is doing a great job so far.  Keep up the good work!!

 
Scott L. | 2012-12-07

Sales is excellent. Ask for Jeremy. But, my wife has brought the car for service twice and both times she reported that she was treated like she was a bother and the service acted annoyed and impatient. Besides dealing with their A-hole service staff, the car has been fixed appropriately, but their service department really need some customer service lessons.

 
Alex C. | 2012-08-11

Unlike Rick F's experience... I was completely ignored. Perhaps I don't look like the typical Audi client. But that's really not my fault. I was told a salesman would help me, he gave looked over then finished up his call and then proceded to get on another call. The receptionist, who promised multiples times I'd be helped "soon" went so far as to talk to him before he walked off, came back, and then got on another call...

Great service...

 
Benjamin S. | 2012-04-16

These guys have no idea what they are doing when it comes to service, and repeatedly, systematically rip you off. It's a truly terrible place to take a car for service. We've taken them my 2003 A4 for the past two years and have ended up putting well over $6,000 into the car. Over and over again they've screwed us with one fix after another being incorrect or broken and then they've refused to honor their own failures. I would never bring a car here nor buy a car from here. Avoid.

 
Rick F. | 2012-03-04

Audi is the hottest brand out on the market right now! The dealership was so busy, I could not get a salesperson if my life depended on it! So up comes this 17 or 18 year old kid to answer my questions while I wait for a salesperson.

This ended up being the most informative experience I've ever had at a dealership, this kid knew everything about every vehicle on the lot, and mean every detail possible, the history of Audi etc....

He was able to let me test drive two models. The best experience I've ever had at a dealership. No pressure just a great informative, genuine conversation about cars and Audi. Maybe we can all learn a lesson or two from someone who has a passion for cars.........

 
Monica M. | 2012-01-25

I give Ken Stamps 5 stars....just want to make that clear. Ken is my service advisor. They bust their butts here to get the work done right and get it done fast. Dealerships always cost more for repairs for sure, but for warranty work they are pretty fantastic at Jim Ellis Audi. Plus they have good coffee, don't lose the coffee guys! (and the Sun Chips)

 
Tom B. | 2012-01-20

Since about 2001 I have been only going to one place to buy a car and that is Jim Ellis. I strayed one year cause I wanted an F150 but with gas prices and they fact that it had gotten old I sold it.

So when it was time to reup for a new car there was only one place I was going. The staff at jim ellis is absolutely the best. Tracy and Rob are second to none and have been hooking me up with great Audi's and great rates ever since we met and since I have purchased 15 Audi's of all shapes and sizes, A4's A6's, Allroads and my fav my S8, oh how I miss you so :(, I get a personal call from Jimmie himself.

So now that  I am getting bored with the car I bought only four month ago, Its kinda plain jane. I think it is about time to get a huge upgrade, dont think I am going for the S8 again cause with a v10 motor its just as thirsty as my old truck along not to mention the fact my foot is heavy and I got the need for speed, but maybe an A5. I am still trying to get across the street to the Porche dealership but for now....So if you want a great deal on an Audi go see Tracy or Rob and tell em I sent ya.

 
David K. | 2012-01-06

I'm seriously over Jim Ellis Direct. The program is a hustle. Ultimately, they use Jim Ellis Direct as a source of leads and the operators that receive emails just forward them to their different dealerships. They present it like it's a one stop shop for all of their vehicles, but it's not.

I received an email from the General Manager of this dealership to follow-up on the Toyota Prius that XXX was helping me find. Funny story, I've never even heard of XXX and they had't sent me any messages. I emailed the GM with that information and he didn't respond. I sent another email the next day asking him why he asked if XXX was helping me if he didn't even care.  Then I got an email from someone else stating that the GM didn't actually email me. It was just an auto-responder.

UGH!!!!!

COULD SOMEONE PLEASE JUST HELP ME FIND A FUCKING CAR?!

 
Tricia H. | 2011-10-18

The short version is that we connected with Nikki online before arriving to ask about a few A6's that were online. After arriving from Savannah, test-driving 3, we settled on one we wanted to offer on. We negotiated with Nikki (Masud - sales manager) and settled on a price the following morning on the phone. We were on our way and literally pulling into the dealership an hour and a half after accepting and settling on a price only to get a call from Nikki to say - oops, sorry the car sold. We were upset and she was very dismissive about the whole thing - putting the blame on us for not giving a deposit when we were NEVER asked to give one. We left extremely unhappy about not getting the car, upset with her lack of professionalism - and most upset when I find today online and by calling the dealership that the car NEVER sold.

I can't imaging any sort of excuse that could come of this -and I am sure Nikki is not a total reflection of your dealership, but the fact that she seems to speak before actually knowing the details - ie quoting wrong financing, prices, etc she might need a little more training. I would stay away from Nikki and Masud if you go to this dealership!

 
michael m. | 2011-03-11

I've been waiting for my car to "finish washing" for 45min. I had to interrupt the SEVEN workers standing around laughing to ask where it was. They had another form I apparently had to sign. 10 more minutes later, I'm still waiting

 
Emily S. | 2010-06-07

My husband, Rene, recently closed on an 2010 Audi A6.  It is his third consecutive Audi and sixth consecutive car from a Jim Ellis dealership.  My compliments are not only to the Jim Ellis Volkswagen and Audi dealerships but also to the incredible effort, patience, flexibility, and understanding from Tracie and Jeremy.

While my husband's lease was not scheduled to end until September, we decided to begin the car shopping process over Memorial Day weekend.  We had a list of vehicles that Rene wanted to test drive.  Rene called Tracie, with whom he has worked on his previous purchases, and arranged a time to see the Audi Q5 and Audi A6.  We purposefully left Audi for last, knowing that we would likely leave with a new car.  In total, we visited five dealerships, two of which were Jim Ellis dealerships.  Our experience at the Jim Ellis dealerships could not be matched by the other dealers.  The sales associates at Jim Ellis were respectful, knowledgeable, and informative.  When we explained that we were just looking and likely not purchasing for a few months, we were not pressured or ignored.  Each salesman continued to show us the vehicle and was considerate of our needs and the amount and type of information we wanted.  

When we finally arrived at Audi, Jeremy was delivering a car to another client.  Since we worked with Jeremy on my husband's previous Audi, we were hoping to use him again.   Seeing that Jeremy was preoccupied, Tracie welcomed us and immediately let us test drive an A6.   As soon as Rene started the engine, he knew that this was the car.  Since his lease had another 3 months, we were not ready to commit.  When we were done testing the A6, Jeremy was still with the previous clients.  While Jeremy finished with them, he let us test drive a Q5, my husband's first choice.  Once we returned with the Q5, Jeremy began to work with us.  While the delicious aromas of the company barbeque filled the air, Jeremy continued to give us his undivided attention.  He let us test, retest, and retest again the Audi A6.  Finally, it became a numbers game.  While the A6 was a wonderful deal, we were not ready to spend the money with so much time remaining on the lease.  Tracie came to the rescue.  She worked the numbers until it was a deal that we simply could not refuse.  However, my husband was still tentative.  

While Rene pondered, Jeremy let me test drive the Q7.  Even though I have 10 months remaining on my lease and was not going to purchase, Jeremy continued his winning approach.  He applied no pressure but informed me of the different features.  He went above and beyond what we needed and has likely sealed a future deal.  

We left the dealership to think about the A6 and to weigh our options.  My husband decided to lease the A6 but wanted to test drive it one final time.  We returned to meet with Jeremy.  After merely sitting in the car, Rene told Jeremy to start preparing the paperwork.  

Jeremy had already forfeited his lunch to help us choose and negotiate an A6, but he continued to impress me when he stayed after hours to go through the new car with Rene.  Jeremy programmed the phone, explained the various controls, reviewed the gadgets, and did not leave until Rene was comfortable in his new vehicle.  

In today's car market, there are a lot of reliable, safe, and attractive options.  What sells a car is a dealership, including a great salesman and consistently good service.  Jim Ellis dealerships, specifically Jim Ellis Audi, has proved this to us.  We will definitely be to returning to work with Tracie and Jeremy on future car needs.