Classic Subaru of Atlanta in Atlanta, GA

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On this page you can find detailed information about the company Classic Subaru of Atlanta in Atlanta, GA.

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Classic Subaru of Atlanta

Dealer Info:

Phone(s):(470) 237-4326
Address:7700 Roswell Rd, Atlanta, GA, 30350
  • Monday: 9:00 am - 8:00 pm
  • Tuesday: 9:00 am - 8:00 pm
  • Wednesday: 9:00 am - 8:00 pm
  • Thursday: 9:00 am - 8:00 pm
  • Friday: 9:00 am - 8:00 pm
  • Saturday: 9:00 am - 7:00 pm
  • Sunday: Closed

Reviews on Classic Subaru of Atlanta

Robyn K. | 2015-04-02

Promises to do title work and it never got done until I yelled.

Marc F. | 2015-03-17

Liam (sales dude) was down to earth and not pushy at all, unlike all other salespeople I worked with during my car search.  The process after deciding to purchase the car went by very smoothly and quickly (30ish minutes).  

Unfortunately, I'll say that Classic sells both Subaru's and Cadillac's which is kind of weird since those clientele are polar opposites in personality it seems.  The finance guy I worked with came from the Cadillac side and dressed like it.  He was kind-of pushy in an indirect way about the warranty stuff, which I declined, so it was kind of awkward sitting in that office with him.  Thankfully, that part of the process only took a few minutes.

At the end of the day, great experience, but I wouldn't be buying a Subaru if I felt I needed to buy a 7-year extended warranty with it. lol

Lily A. | 2014-11-23

Came in about 1 month ago to meet with Herman. My husband & I have been wanting to test drive the Subaru Forester & Outback. My husband did a lot of research and loves the safety ratings on the Forester & Outback. Herman was a great sales rep. He was not pushy and answered all our questions quickly. He seemed to know his stuff when it came to Subarus, When we sat down to talk price we found out this was his second to last day. He was retiring! Eric, manager was very nice and accommodating. We have been very happy with our purchase! The only downside was when I came back for a service. I was told when I scheduled my appointment with one of the financial officers, that a loaner would be available for me. When I came to drop off my car, I was told it would be 30 minutes for Enterprise to bring a loaner since they didn't have any at Subaru or Cadillac. 30 minutes turned into an hour and the person who helped me never came back to check on me. However, a customer service manager for Cadillac did check on me and was very concerned that I was upset. He checked with Enterprise and told me they were 1 1/2 hours behind. He did his best to get me a loaner but by then my service was almost done. So I was at the dealership for 2 hours total. I was upset until I could tell the customer service manager was really trying to help me.

Alex C. | 2014-10-30

My service person was great! The waiting area is kind of awkward if you want to work and need power, but overall this place is good. We'll see how it is in the long run. But it's infinitely better than Stiver's in Decatur.

Trey B. | 2014-10-29

If you're in the market for a Subaru, I highly recommend contacting John Rigg at Classic Subaru of Atlanta.  John, as well as his manger, Eric, are two of the most honest and helpful people I've encountered when shopping around. It's hard to call them "salesmen" because they  honestly felt more like  car consultants.  I mean, Subarus kinda sell themselves, and that's probably what brought you here in the first place.  Being in sales myself, I contacted 6 dealerships about a 2015 Forrester and finally went with John @ Classic Subaru.  He gave me his personal number and we texted back and forth for days about the details, and he even answered my questions after work hours and on weekends.  

    I found that Classic Subaru had a "no pressure" style of selling.  John simply answered all of my questions with honesty and I felt like I could trust him.  Other dealerships tried to "schmooze"me or pressure me into buying that very day, which NOONE likes!  I chose to go with Classic Subaru because I respected the culture that I felt from them, and also because their prices couldn't be beat.  

    Whether you're buying Chinese food or buying a car, everybody these days does research online beforehand.  Most people know exactly what they want before they walk in the door, they just want simple answers to the questions they have, and not to be led off on some tangent that gets them sidetracked. In a sense, the internet has off'd the old car salesman stereotype.  With everything being so transparent today, the salesman who is the most honest wins the cake in my personal opinion.  

    If you want honest, to-the-point answers and no beating around the bush,  I'd recommend giving John Rigg a call.  He's as genuine as they come, a real stand up guy.

Chris H. | 2014-08-17

I'm very happy with my 2015 Subaru Legacy. So happy that we are trading our other car this week for an Outback. John Rigg was great. Eric too!

Stephie Z. | 2014-05-16

I was all prepared to write a good review of Classic.  After all I really liked my salesman Herman who sold me a brand spankin' new Forrester after my old SUV went to doggie heaven with Bella (both departed on the same day sadly). I would definitely give Herman 5 stars for how awesome he was.  Dealing with Herman was easy breezy and he is such a nice knowledgeable guy.  Then I had to deal with finance department at Classic Subaru (also connected to the Cadillac dealership there) which has been a pain-in-the-ass.

To buy the car I put about half down and financed the other half.  I went through Classic because Subaru was offering a better rate on new cars than what I would have gotten through a bank.  During the signing of papers, Eddie Carvalho, the finance guy, kept asking me if I wanted to add different levels of extended warranties.  I kept saying no, but he kept on pushing.  Then he told me I needed GAP insurance which I had no clue about.  He explained to me the reason why which quickly I was just like OK since dude would not stop pushing.  

After buying the car I was talking with my dad when he told me there was no reason to get GAP insurance since I put money down.  You only need it if you are going to be upside down.  WTF! Kind of sleazy to push something i don't even need on me.  So I immediately called Eddie and left a couple of messages.  He never responded until I sent him an email that was flagged to email me when he read it and said to call him when the lender sends me paperwork.  That was 2/21.  

To be honest I sort of forgot to recheck in until the middle of March when I realized nothing had been sent to me about the car payment due at the beginning of April.  This time I called Eddie a few times, left some messages, and started to really panic about how to pay my car payment since he refused to return any phone calls.  I finally had to call Herman (my sales guy) who went to speak to Eddie to get the information on what bank it was, etc.  Thank goodness for Herman helping me out.

Once I got the car payment paid it occurred to me that GAP insurance was still lumped in to the payment and I was still paying for this useless thing.  I sent Eddie an email message on 4/23 asking about canceling since the lender never sent paperwork.  He responded on 4/25 (shockingly) that he would "email me a cancellation form today" and for me to fax it back.  It wasn't attached to the email so I responded back that I didn't receive it.  He has yet to respond to any more email messages.  

I got to be honest that the service from Classic Subaru was great until I had to deal with this dude.  If you are buying from Classic I would recommend you not  finance there because if anything goes wrong good luck getting in touch with anyone. Guess I'll get back on the horn with Herman since he can actually get shit done.

Marcus T. | 2014-05-01

I can't speak to the service problems that some people seem to have had, but I can talk about my purchase experience. I just bought a new Subaru Outback and the salesman (Mike) was great: straightforward, helpful, willing to negotiate all aspects of the sale, basically very decent and no-nonsense. I did not walk in expecting to buy a vehicle that day, but they worked hard to earn my business. Yes, the finance manager tried to sell additional warranties, insurance and other products, but that's his job. He did not waste my time or pressure me to do anything I didn't want to do. I'm 43 years old and have dealt with many car dealers over the past twenty years (Honda, Ford, BMW, Volvo, and others, in many different cities). I've never had a better experience than I did today. So far so good.

Joseph G. | 2013-12-06

My wife and I just bought a new Subaru and we are over the moon with our new purchase. We are very happy with the car and with the service Subaru gave us. We went in to test drive the car and they were very knowledgeable about the car and helped us through the process from start to finish. I usually hate going to car dealerships with their funny attitudes and tricks but you won't find that here. They were down to earth, straight forward and there was no pressure. They were honest and upfront about everything. They even gave us a great deal on our trade in which needed to be fixed - they went out of their way to be helpful. I couldnt speak more highly of Class Subaru's staff and professionalism. We are very happy.

Paden H. | 2013-11-26

We purchased a 2013 Subaru Outback in Nov.2013. Great car! Great Sales Team! Great Dealership! Ask for Robert Hynson. He is very knowledgable and will work for you to get the Subaru of your dreams at the best price in the market!!!

Chriss F. | 2013-11-20

I think experiences are going to be different each time with car buying. It's a stressful purchase as it is.  
Anyway, I purchased my 2013 STI at Classic from Mike and the manager, Eric.
It turned out to be almost painless- given that I knew exactly what I wanted.  
I had it serviced(oil change, tire rotation) yesterday and they finished it on time.  A free exterior car wash is included with your service.

Rebecca Y. | 2013-11-01

We were in the market for a new car and have always wanted a Subaru.  We have both been loyal Honda owners all our lives, but felt like the Subaru fit our active lifestyle and wanted to give it a test drive.  We went in looking at the CrossTrek and the Outback.  Once we drove the Outback we new it was what we wanted.  John was such a great sales employee from the moment we walked in the doors until we drove off with our new car...and has even been helpful after!  He made the "dreaded car buying experience" a really great experience.  We really appreciate the genuine kindness from him and Eric as they helped us along with the process of buying our new car.  We are very happy with the car and happy to be a part of the Subaru family.

Danielle R. | 2012-12-12

I'm not sure why I decided to try and return to this dealership after a sub-par service experience after an accident a couple years ago. I recently took my vehicle in for the brakes and John the service adviser promptly called me to tell me I needed this, and that and very quickly brought me up to an $1,100 estimate.I called around and ended up NOT having Classic Subaru work on my Outback and took it over to Goodyear and got just about the same service done for less than $400.

I'm done with this rip-off dealership, in fact they would have had my business if they had just shut up, done the requested work and not tried to pressure me into unneeded work done on my car. Classic Subaru, you have shot yourself in the foot from my point of view... I hope you can learn from the negative reviews about your dealership, not just on this site but others and try and run a decent business.

Travis M. | 2009-05-14

My last car was a 2008 CTS which developed a strange rattle coming from the rear of the car after only about 3 months of ownership (which I later found out was on a TSB). Since Classic is closer to my work, I decided to take the car there. So I called, made and appointment and met with a service advisor. He wrote up the car and then proceeded to inform me that they would only pay for a day of the rental car, and their service department was backed up for a few days. So even though I had an appointment, they would take a while to get to it, meanwhile I'm paying for a rental. Some way to do business while selling $50,000 cars... Try Henessy, much better customer service and they wont pull this kind of crap.

Heather S. | 2009-04-23

We were moving back from NYC and were going to go back to being a 2 car family.
My partner started doing a lot of research on what would be best for our family and then the test driving in NY started. Once we determined that a Subaru Forester is what was going to best suit us, my partner started contacting dealerships in the Atlanta area via email. We needed to have everything out of the way so all we needed to do was go and pick up the car upon our return (or have it delivered to our house which was also an option).
Classic was the only dealer that responded in a timely manner (Trina specifically) so the negotiations started. Trina made it really easy and basically, when we got off the plane, we headed that way to sign papers and pick up the car.
It was really easy. Signed a couple of things, and off we went.

For future times when it may need to get serviced, they have cars to borrow while yours is getting fixed and if they are all out, they have an enterprise dealer on premises who can hook you up (at their expense).

So far so good!