Autos of Palm Beach in West Palm Beach, FL


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Specialties

Autos of Palm Beach provides customers with beautiful, hand-picked vehicles at reasonable prices. As a small, independent dealership, we are able to provide personal service and a hassle-free car-buying experience.

History

Established in 2003.

Jeremy and Jennifer Smith started Autos of Palm Beach after returning from three years of volunteer work in South America. They both enjoyed the Internet and automobiles so in 2002-2003 they started helping people invest in cars via eBay. They worried that honest people would have a hard time in the used car business, but thanks to the feedback system on eBay, honesty is rewarded.

In 2008, Johan Spalding joined Autos of Palm Beach, helping the company grow. In 2013, Johan took the reigns as owner of Autos of Palm Beach. Shortly thereafter, he partnered with fellow car enthusiast Daniel Malerba, and along with a friendly and knowledgeable support staff, they continue to assist people in finding quality used vehicles. Dan and Johan maintain the company's stellar reputation for world-class customer service. In the last eleven years the company has been happily involved with thousands of different individuals.

Autos of Palm Beach


Dealer Info:


Phone(s):(561) 207-7198
Address:1710 Old Okeechobee Rd, West Palm Beach, FL, 33409
  • Monday: 9:30 am - 5:30 pm
  • Tuesday: 9:30 am - 5:00 pm
  • Wednesday: 9:30 am - 5:30 pm
  • Thursday: 9:30 am - 5:30 pm
  • Friday: 9:30 am - 5:30 pm
  • Saturday: 9:30 am - 12:00 pm
  • Sunday: Closed

Reviews on Autos of Palm Beach

 
Sue H. | 2015-03-04

I have had a similar experience with this dealer. I saw the unit I purchased when it was listed on EBay. I did not, however, purchase it through a ebay as the listing had run out. I also lived out of the state of Florida when I purchased it.  We had some problems with financing and the dealer put me through a credit union in Iowa who charged 8.5%. That was not unsettling at the time because I refinanced it through my credit union at a much lesser rate. It did, however put two more credit inquiries on my credit that were not helpful when we went to finance a new home in Florida.
Immediately after I received the unit, I suspected a leak in the power steering but was not able to verify it. I did notify the dealer at this time. I purchased this in June 2014, and after only driving it 3000 miles, by December, I had replaced a battery, serpentine belts and rack and pinion because the original leak surfaced and made this necessary. I have contacted the owner, Mr Spaulding and he claims it was too long a time elapsed for them to accept responsibility.
I ultimately researched this unit, a 2006 Lexus RX330 through the Lexus website and found that it did indeed have a history of problems with the rack and pinion. I have asked the dealer for half of the cost of repair on this item, but no reply. As we now live in Florida, my next step will be making a formal complaint through the government agency responsible here. I believe I have not been fairly treated in this instance because this unit was not represented as it truly was having a history of maintenance problems in this area.

 
Jonathon N. | 2014-01-07

AUTOS OF PALM BEACH  (from my own personal experience) has been the worst and the most deceptive and fabricated purchase in my life ever.

This review is to assist you in your decision before you trust in 'positive' and 'ficticious'  EBAY feedback and lose thousands of dollars as I did or have looked over the website and its disclaimers.

Do you ever wonder if REVIEWS and FEEDBACK are actually authentic or can they be manipulated or erased as mine was?

My EBAY purchased vehicle from AUTOS OF PALM BEACH arrived with $3000 in body damage-SEE PHOTOS ATTACHED  (3 written estimates obtained), the rear wheel lug nuts missing (2), the BMW badge missing and extensive mechanical work needed including recalls.

AUTOS OF PALM BEACH (I worked directly with its owner, Johan Spalding) claims no responsibility but has admitted that they do not own a 'lift' or facilities to inspect  vehicles beyond cosmetic appearance.

AUTOS OF PALM BEACH has (EBAY item #171167149613) even managed to have my entire transaction on EBAY removed so that future potential customers cannot see the negative feedback that I left.  That's how they achieve a 100%
positive EBAY rating on EBAY.  I couldn't say such if I didn't have the documentation and it hadn't happened.

AUTOS OF PALM BEACH even had charged my AMEX card $1150 for a $925
shipping waybill.  AMEX has since accomplished
a 'chargeback' against AUTOS OF PALM BEACH for the 'manipulation' of the credit card charge.  We have since reimbursed Autos Of Palm Beach the correct due amount of $925 for the shipping.

My review here is also directed at myself.  This is partially my fault.  I trusted in the online EBAY reviews at a 100% rating score.  I never expected  that AUTOS OF PALM BEACH could remove my EBAY feedback or any other negative feedback so that it appeared like they had perfected a true 100% feedback rating.  

The EBAY listing said the car was 'wonderful' and 'fantastic' and I
believed in the EBAY posting description that AUTOS OF PALM BEACH had posted; *especially* with the 100% positive feedback rating on EBAY. I never even considered that EBAY feedback can be manipulated or changed/altered.
In my case, even eliminated altogether...

AUTOS OF PALM BEACH later offered $400 towards the $3000 in written damage estimates (3 supplied to them).  THEY'VE NEVER HONORED EVEN A DOLLAR OF THAT OFFER OR PROMISE.  However they did say that they would later honor it if I were to agree to remove ALL FEEDBACK  (such as this review) on any website where the public can use reviews as a guide towards their future or buying experiences.  Once again, AUTOS OF PALM BEACH was attempting to surpress any review that is negative or truthful in content that the public could see.   $400 now felt more like a bribe...  I declined.  

USED CAR DEALERSHIPS have a well-earned reputation of dishonesty.  In today's world of online shopping a website can sell any image; real or not.

Keep in mind that if you also buy in another state, you are subject to the laws of that state.  In my case Autos Of Palm Beach had its attorney on me with threats of a lawsuit.

Seriously consider your decision before you possibly purchase any car online; especially from another state and especially from Autos Of Palm Beach.