Matthews-Currie Ford Inc in Venice, FL


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Specialties

Vehicle Sales
Service Dept
Body Shop
Detail

Matthews-Currie Ford Inc


Dealer Info:


Phone(s):(941) 488-6787
Address:130 Tamiami Trl N, Venice, FL, 34285
  • Monday: 8:00 am - 7:00 pm
  • Tuesday: 8:00 am - 7:00 pm
  • Wednesday: 8:00 am - 7:00 pm
  • Thursday: 8:00 am - 7:00 pm
  • Friday: 8:00 am - 6:00 pm
  • Saturday: 8:00 am - 5:00 pm
  • Sunday: 11:00 am - 4:00 pm

Reviews on Matthews-Currie Ford Inc

 
Kay D. | 2015-03-18

If I could, I would give no stars. Let me explain... My family have bought 3 cars there. The first one was my brothers, 2006 impala... First month needed a new battery.

A couple years later I needed a car... 2010 Ford Escape, $13,000 on Internet price. Went to the dealership and they tried to use the tag price of $16,000! We showed the print out of Internet price and the salesman said "Ohh that's right okay we can honor that." I bought the car and the first week it broke down, I needed a new throttle box and battery. Great!

Two weekends ago, my dad needed a car badly, he bought a 2004 jeep Cherokee. We thought it was in great condition. They tell you the ford mechanics go over each vehicle before selling. So a day ago it would turn on and turn right back off. We took it to our mechanic to have them look at what exactly was wrong before we called this dealership for our 30 day warranty. They first told us it's not a ford they can't do much. NO! They towed it to the dealership and didn't do anything. It still is not driving correct and we are having our mechanic fix it. It has a bad battery and a couple bad connectors that are rot through. But those Ford mechanics couldn't find that. Oh yeah we need a new alternator on top of that!  We are done with the lies from here. Also this salesman Reggie, he's new, they whole time kept giving dirty looks to my family. It's not welcoming there!

If I were you... I would choose any other dealership then here. They don't go over the used vehicle. They just make it look pretty.

 
Miri H. | 2014-05-02

We just purchased a certified-used car from Matthews-Currie Ford and have nothing but good things to say about this dealership.  Our sales consultant was Don Nass, and we very much appreciated his low key, no pressure approach.  Calls to him were returned in a very timely fashion, both before AND after we signed on the dotted line.  

Our purchase was conditional on a few minor items being fixed and an accessory installed by a third party. We were concerned that the urgency would not be there once we'd handed over our money and taken the car. But to his credit Don ordered the parts as promised, organized the third party and arranged for all the work to be done at the dealership at the same time.

Overall it was our best ever experience buying a car from a dealer and we would highly recommend Matthews-Currie Ford, and Don Nass in particular.

 
Geni P. | 2013-12-28

Remember that scene in "Pretty Woman" where Julia Roberts goes back to the hoity-toity store that treated her terribly and says, "You work on commission, right? Big mistake. BIG." That's my feeling about Matthews-Currie Ford. Let me explain...

My husband and I arrived at their dealership on 12/26/13 full of new car excitement and anticipation. We walked to the row of Ford Explorers and Edges, and proceeded to open doors and hatches, and climb in and out of many of them. Odd how after 25 minutes of doing this, not a single person came out to greet us. But a few people drove by in golf carts without saying a word. Should have been our first sign.

We found the perfect car and wanted to test drive it. But it had a dead battery. Should have been our second sign.

We were forced to go into the office to seek help. We walked in, and sales people to our right and left (who were not with customers) just glanced at us and turned back to each other to carry on their conversations. We stood in shock for a moment before the receptionist asked who we were looking for. My husband said "Someone who wants to sell a car today." She then told us they were short on staff because "a bunch of people didn't show up today." She asks a passerby salesman if he's busy. He looks annoyed and says, "No." Introducing... Tony! Should have been our third sign.

He asks us which car we want to see. We tell him it's the 2013 Ford Edge Limited with the dead battery. He begrudgingly walks us outside to find it. He then proceeds to try to jump the battery with three different portable jumpers, getting more annoyed each time. After another 25 minutes of this, he gets it started, hands us the keys and says to go ahead, he'll see us in a few minutes. We drove it right off the lot, without giving him a last name, a phone number, a drivers license, anything. Weird. Should have been our fourth sign.

We loved the car; it was exactly what we were looking for. The online price was $32,194. I would venture to guess that 99.9% of people think that the advertised price for a car is always inflated a bit so the customer and sales person can do the dance. The customer offers less, the sales person counters, and they both come to an agreement where the customer feels good about their purchase and the dealership makes some money. That's how it works. Tony asked what we wanted to pay for the car. My husband gave a pretty low offer as a starting point (the start of the dance). Tony said there was no way, but he would ask his manager. He walked away, came back, and said, "Nope. The advertised price is the lowest we will go. Nice to meet you." Handshake. Shuffle us out the door. We were SHOCKED. He did not offer alternatives. He did not take our names. He did not take our phone number. He could not wait to get rid of us.

If I am going to make a $25,000-$35,000 purchase, I expect customer service. I expect to be treated with respect. I expect kindness, even if you don't feel like being there. I expect to be offered every option to meet my budget and expectations.

My sister-in-law purchased her vehicle from this dealership and could not believe how we were treated by Tony. She put a call in to Randy, the salesman who assisted her, who she was quite pleased with. He apologized profusely, promising to work with us and be honest about prices and options. He said he had a sales meeting the following morning at 8AM and would be available after 8:30AM. My husband called at 9AM. Randy wasn't in. So, he left a message. We didn't hear from Randy until after 10AM. They spoke on the phone a bit, my husband offered $30k out-the-door after our trade-in. Randy said he was doubtful, but would speak to the sales manager and get right back to us. He also said they were already giving up their 2.5% dealer holdback. To which my husband said, "Isn't the Ford holdback 3%?" Randy said, "Hmmm, I don't know, oh yeah, I guess it is 3.1%" Shady. Well, we didn't get a call back for over FOUR HOURS. And guess who Randy had call us back? TONY. Awesome. And he had the nerve to ask us if we gave some thought to the price. My husband asked, "Our price or yours?" Tony said their original price of $32,194. Our answer was NO. And Tony basically said, "Have a nice day. Bye." And hung up. Considering we were only $2,000 apart, the way this dealership treated us is just appalling.

Here comes the "Pretty Woman" part... That same afternoon, we went to Gator Ford in Seffner, FL. We were greeted outside by the sweetest person, Lily, before we could even get in the door. We found the exact same car at the exact same MSRP (with even prettier exterior/interior colors). And guess what! Lily and Sales Manager, Michael, gave us the car for the $30k we asked for in less than 5 minutes of negotiating. Every person we came into contact with was kind and personable. They thanked us for our business. We will be customers for LIFE. And we will rave to everyone we know.

Big mistake, Matthews-Currie. BIG.

 
Randall M. | 2013-12-27

Attempted to schedule a time to look at a car.  Was working with a guy called Randy.  He was going to call me first thing in the morning after his sales meeting.  After 30 minutes after the time he was going to call, I called him.  Found out that there was no meeting and that he was not at the dealership yet.  If that is any example of the ethical standards in place, run and run fast!!!!!

 
Keith C. | 2012-02-22

I don't know about their sales, but if it is anything like their service - it is terrible. I've had my vehicle serviced there twice. Not only did it take forever (even with an appointment) they created additional problems and then wanted me to pay for them. Luckily I won that war but I will NEVER go back. Someone needs to teach the service manager some people skills.

 

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