Mercedes-Benz of Tampa in Tampa, FL


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Specialties

Mercedes-Benz of Tampa in Hillsborough County is a Authorized Mercedes-Benz Sales and Service Center. As a World-Class Dealer of new Mercedes-Benz cars, our commitment to customer satisfaction is second to none.

We use only Factory-Trained Mercedes-Benz Certified Technicians to work on your Mercedes-Benz. Our new pristine high technology service center features more than 60 Mercedes-Benz service bays. Did you know you can schedule your Mercedes-Benz Service online? We are open seven days a week for your convenience. We make it convenient to schedule your Mercedes-Benz repairs in Tampa.

Mercedes-Benz of Tampa


Dealer Info:


Phone(s):(813) 579-2138
Address:4400 N Dale Mabry Hwy, Tampa, FL, 33614
  • Monday: 7:00 am - 8:00 pm
  • Tuesday: 7:00 am - 8:00 pm
  • Wednesday: 7:00 am - 8:00 pm
  • Thursday: 7:00 am - 8:00 pm
  • Friday: 7:00 am - 8:00 pm
  • Saturday: 8:00 am - 6:00 pm
  • Sunday: 12:00 pm - 5:00 pm

Reviews on Mercedes-Benz of Tampa

 
Andrea T. | 2015-04-19

My husband and I went there to purchase a certified pre-owned Mercedes today. We test drove one that he fell in love with and would have bought today. I have never written a bad review but our experience was THAT bad.

The car itself was incredible, but the service we received there is why we LEFT and purchased a Mercedes-Benz at the Wesley Chapel location instead. We will never go back to the Tampa store again.  

The salesman had no interest in making us feel welcomed or wanted there. He only wanted to talk about himself and which made our test drive a little uncomfortable. Buying a car is hard enough and annoying when dealing with sales people who you know only care about taking your money, but the least he could have done was seem interested in the people who were about to drop $35k+ on a car.

When we sat down to "make a deal" he made us feel like we were idiots for what we were asking. He was a bit condescending and acted like he was NOT willing to sell a car today. He told us that "the internet basically sets the standard for car prices now and we have no wiggle room, if I get a $20,000 Mercedes in, I'll call you."

Turns out we got a better deal, a better interest rate (and wiggle room!!) a the Mercedes store in WC.

Customer service is everything in this industry, and being treated like some poor schmucks cost that guy a sale but luckily the nice people at Wesley Chapel cared enough to help us out.

I am sorry we wasted our time in Tampa.

 
Martin M. | 2015-04-17

the sales experience was great (sales manager Zack Kelly) but after the sale if you have a problem he drops you like a hot potato that is not the way to do business

 
Charlotte R. | 2014-11-21

I am very happy with my experience. I just purchased the vehicle yesterday, and my husband did a LOT of research and legwork all over town for over a month, shopping for the best deal and verifying that numbers added up. This dealership was the only one that was totally straightforward and honest with us, with numbers that made sense from the very beginning. I worked with Alonzo, Adil, and Tom. They were really patient with me, explained everything as many times as needed, and I am very grateful.

 
Michelle S. | 2014-08-11

I researched a particular Mercedes model for months.  The particular one I was looking for was difficult to find, so I have been conducting nation wide searches for it for quite some time.  I finally located one at Tampa Bay Mercedes Benz.  I was able to work with the internet sales team via email and a couple of phone calls.  I got pricing, trade in allowance, and finance rates all with ease.  So I booked a night in a hotel and made the drive from South Florida to Tampa.  I arrived at the dealership at 9am, was taken care of promptly.  My salesman had the car all washed and ready for me to test-drive.  We continued with all the paperwork and I drove back to South Florida that afternoon in my new Mercedes.  I had contact with the sales manager, business manager, and concierge, all were very professional, yet friendly.  I even got to stop at their beautiful coffee/tea/snack bar and get myself a fresh brewed cup of green tea.  I ran off after ordering to sign papers and the gentleman came and found me to bring my tea.  Great customer service makes this dealership top notch!  I assist many friends with car buying, so I've done this about 6 times in the last year, this was the best experience by far!  Thanks to the Tampa team at Mercedes Benz Tampa Bay!

 
Patrick P. | 2014-08-04

Do not buy a pretty owned vehicle from this dealership.  They lie about coverage and charge for everything. Worst dealership ever

 
Chad B. | 2014-07-16

Let me start by saying I had a previous generation ML350(2011). It drove great, but had issues. There were a lot of rattles from the interior and a constant whine from the engine as if someone had stuck a playing card in the fan. 3 different dealers could not resolve the issue.
After a while, I decided to trade it in for a new ML at Mercedes-Benz of Tampa. This time no rattles or engine noise. What did surface in less than a week of ownership was a stuttering from the transmission during gear changes. So I took it in for the service dept. to fix. The following day they called and said my vehicle was ready. I went to pick it up and was ambushed by the F&I manager that wrote my lease and a couple of other guys. They explained that there was a mistake in the paperwork that needed to be corrected and my payment was increasing by almost $200!!! After a little more than half an hour they relented and said that the paperwork still needed to be updated but my payment would remain the same. Still not sure why it had to be reworked, I think they did it so it wouldn't seem too shady. SO I get in my car and leave, still has the transmission issues.
I took it in 3 more times, they rebalanced the tires and reprogrammed the transmission along with numerous other things. After the programming of the transmission it drove even worse. I called back and let them know it was worse, they then involved James Berger. They always said they could never reproduce the issue, but they never tested it the way I explained either. So now it has been almost 2 months of new car problem hell. Can't do lemon law because they couldn't reproduce the issue. Finally, James tells me to bring it back. They were going to exchange it out, but my payment would go up that magical $200 from before. Instead I chose an E Class and my payment would be a little less. They said it would take about 2 weeks to work everything out with Mercedes-Benz. A week and a half goes by and after numerous calls to them, I find out that I now have to come up with an additional $7500!!!
At this point I just wanted out of the car, they said they couldn't do that. So I went to a BMW dealer and bought a new 535i with M Sport package. I called MB Finance for a payoff, there were 2 different figures, one for a MB dealer and one for any other dealer. The non-MB dealer payoff was $20k more!!!
I got the deal worked out with BMW and got my car even after being bent over by MB of Tampa.
A few days goes by and I call to cancel the maintenance plan I purchased with the ML.  Little did I know I was in for one more screwing. The proceeded to tell me they were not able to cancel it and there would be no refund.
So there you go folks, If you buy a Mercedes, I would definitely buy at a different MB dealer, and don't buy the maintenance plan.

 
Anthony C. | 2014-05-02

Amazing! My 1st purchase from Tampa MB but it won't be my last. Cary my sales guy was quick and sharp & found me my car w/a cost that was excellent. So I signed that very night. Casey my service rep followed up with my add ons, checked in regularly and delivered the car back on time and sparkling. I love my E350 Sport!

 
Joseph A. | 2014-05-01

This morning was my first time using the MB of Tampa Service department and it was a terrible experience. They will say anything to get you in there but will not deliver as promised!
Yesterday I submitted an online form to get a service appointment for the morning as my car was having some serious engine issues. However, after about 3-4 hours with no email confirmation that my request even went through I used the online chat. This seemed to go well until I asked about a loaner car. The person online said he would have someone call me.
A very nice lady did call me soon after and I asked her not once but twice if there was any issue getting a loaner from them, as I have received this from every other dealer service I have used. She said with no hesitation "Absolutely, no problem".
When I arrived at 7:30 (I still never got that email so I wasn't sure whom my service adviser was to be). They greeted me very nicely and walked me in and set me up with an advisor. He then asked if I would be staying to which I said no, as I was going to work. He offered me a ride on their shuttle which I kindly declined and said I wanted a loaner as I was promised on the phone.
He said unless I bought my car there that it wasn't an option. I let him know that its not what I was promised and he said there was nothing he could do. So I asked for my car back and drove away.
What a waste! I'll be calling Fields who will be happy to pick up my car from my office and leave me a loaner at no charge.

 
Ryan L. | 2014-04-17

My girlfriend and I recently leased a new E-Class from MB of Tampa. We couldn't have been more impressed with the new facility and the service provided throughout the entire process. The process was smooth (including the negotiation phase) and they took the time to walk us through all the details of how the new car operates at delivery (there is a lot of new tech on these cars). We were there for about 2 hours start to finish and the team assisting us actually stayed late to make sure we were happy and had all our questions answered. We got a great deal on the lease and I can't say enough about the people that helped us (ask for Jared on the internet sales department). I'll report back after we experience their service department, which we're hoping is only for routine stuff!!

 
Nikki A. | 2014-04-06

I did have someone contact me from the customer service department. I appreciated that someone obviously read my review and reached out. However, the car is in there again this weekend due to a problem caused by the service workers. Frustrating.

 
Lis L. | 2014-03-31

After the GM wrote a response to my review, I reached out to discuss my concerns with the service received at this location.  I have slightly upgraded my review based on our conversation - he clearly wants to make every client experience positive - however, the facts remain:

1) Did not receive full information on the capability of the service dept
2) Service rep spent more time engaging with my male companion, instead of myself, female vehicle owner
3) Service dept was not interested in trouble-shooting core issue with the headlight, and did not run an inspection on my vehicle
4) Was given the "up-sell" without discussion, as if I am not vehicle-savvy
5) Waiting area simply not on-par with the other 4 locations I have spent time with my vehicle across the country

The GM indicated that he would have preferred I speak with him prior to posting a negative review.  I'm fairly certain all business owners feel that way about Yelp, Google, and so on!!  But, this is about a snapshot in time and my experience on that day - this dealership had the opportunity to make the same positive impression that the four other Mercedes-Benz organizations did, and yet, they failed.

 
Michael T. | 2014-03-29

A close friend of mine came by the dealership and  were helped by Mr. Matt J in finace. We had a very unprofessional experience, I would not recommend this place.

 
Eric T. | 2014-03-28

Save the headache and go to crown or even Orlando benz.  I asked them for a personalized tag for a 110k car and this is what they sent me. CQK-R40.  Then I ask them to change and they said they would change it to CLjT.  Real classy guys.

 
Lisa C. | 2013-12-18

My review is for the service department.  I will have to say this was my first time here as I had car issues in Tampa. I typically take my car to Mercedes in St. Petersburg but because AAA only allows a 5 mile free radius, this was the spot we chose.

Dustin became my service agent and provided me excellent customer service.  I was given a beautiful loaner car for free and when I picked my car up, it was detailed for free which was a nice bonus.  I wouldn't hesitate to recommend this shop.  They have a beautiful waiting area, a nice coffee shop which benefits autism and is bright and clean.

 
Kevin C. | 2013-09-19

Though I didn't buy my vehicle from this dealer both my experiences with the service department have been top notch.

 
Justin R. | 2012-09-20

Keith Lemay was awesome. He helped us get the right car, actually the exact car I've always wanted. He was great about giving me information about every detail of the Mercedes I wanted to buy, down to the crumple zones and actual construction of the vehicle. Zack in finance was great to, up front, and worked hard to work with me to get the car I wanted. When you purchase the car they do a somewhat personal set up which Dorothy, walked us through the vehicles features and set everything up for us so we left knowing how to actually use the car we just bought. This was all around a great car buying experience. I will never purchase another car other than a Mercedes Benz again

 
Tiffany B. | 2012-06-19

I'm not sure about the sales people, as we bought our car elsewhere. The service department, however, is top notch. Helpful, knowledgeable, and quick. The waiting area has complimentary smoothies, various coffee drinks, and hot chocolate while you wait. Nice touch.

 
Sam Q. | 2012-01-29

Car dealers are a hit or miss depending on who you get as a sales rep.  When I bought a R350 a year ago I got Sharon who was fantastic.  I went back a couple months ago and Sharon had been promoted.  The guy I got (and the sales manager on duty that day) made me such an insulting offer I ended up buying somewhere else.

Their service department is, however, top notch.  I've been having a car serviced here for almost two years (I bought a used SLK350 somewhere else but got it serviced here).   My service advisor's name is Ellen, and let me tell you, despite the sour experience I had with the sales manager, I heartily recommend this place even if just for the service.  Ellen is a fantastic advisor with great followup and is always cheerful and friendly.  Every time I go I give her straight 10's on the customer satisfaction survey because she earns them.

When it's time to replace the wagon I intend to go back here and give them another shot if just for the opportunity to continue getting my car serviced there.  And if they make me another bad offer, I'll buy a used Mercedes at Carmax and still bring it here for service.  It's a win-win!