Jim Browne Chevrolet in Tampa, FL


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On this page you can find detailed information about the company Jim Browne Chevrolet in Tampa, FL.

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Dealer Info:


Phone(s):(813) 375-9250
Address:11300 N Florida Ave, Tampa, FL, 33612
  • Monday: 9:00 am - 8:00 pm
  • Tuesday: 9:00 am - 8:00 pm
  • Wednesday: 9:00 am - 8:00 pm
  • Thursday: 9:00 am - 8:00 pm
  • Friday: 9:00 am - 8:00 pm
  • Saturday: 9:00 am - 7:00 pm
  • Sunday: 11:00 am - 5:00 pm

Reviews on Jim Browne Chevrolet

 
Matthew S. | 2015-02-21

Craig  was very very helpful with my purchase. I was in and out of the door very fast. They were willing to work with me on the price and I'm very pleased.

 
Jeff K. | 2015-02-04

How not to loose another $70,000 cash customer

Dear Sir or Madame,

My lovely bride of 32 years and I wanted to share our most recent customer relation experiences in dealing with the Jim Brown Chevrolet dealership with the hope that it will prevent others from having to experience the same inferior customer service experience that we have endured.

Being a born and raised resident of the Tampa Bay area, my wife and I had purchased a 2010 Chevrolet Camaro LT1 from this dealership when it was operated as "University Chevrolet" in 2011.

Approximately two months ago, my wife and I decided that we would set out in search of our "dream" vehicle, a 2015 Chevrolet Corvette.

As part of our search, we met with your sales representatives to discuss the Laguna Blue 2015 Chevrolet Corvette currently on display.

At the same time, we were facilitating the recall order for our 2010 Camaro through this dealership, as well as attempting to order a replacement knob/cover for the power control for the passenger seat.

Between the two of us, my wife and I have left more than several messages with both the service and parts department regarding our requests/orders.

To say that the staff of these departments was less than helpful would be an understatement, as no one has returned our phone messages, or responded to the parts "order" that we have placed online via the company's website.

On Tuesday, January 27th, my wife attempted one last time to speak with someone this dealership's service department regarding the replacement key (recall related) that she had ordered over a month and a half ago.

The operator answered her phone and transferred her to the service department.  After being on hold for 15 minutes and being in the area, my wife decided to drive to the dealership in an attempt to facilitate our recall order.

When she arrived at the service department, my wife was disheartened to see three male employees simply sitting down, doing nothing.

It was only at this time that she was informed that the keys "must have just come in" and that she'd need to return with our 2010 Camaro to complete the programming of our new keys.  This information would have been of great value if she'd been able to speak with an employee via phone in advance of her visit.

At the same time (3 days later), I was still waiting for someone in the dealerships Parts department to return my call or respond to my online parts order.

My wife and I stopped in to the dealership on Florida Avenue on 1/31/15 to pick up our new keys for our 2010 Camaro as well as the part for the electronic passenger seat control, which we had previously been informed would have arrived via special order.

While our keys were in fact ready (more than a month following order) the parts clerk could not locate the part that we/she had previously ordered.  After much effort, the parts clerk informed us that she had "forgotten" to order the part.

She was apologetic and offered to deliver the part to our home on Tuesday, February 3rd if someone would be home to receive, which we agreed to.

My wife spent the entire day on February 3rd awaiting delivery of the part (our home is located 2 minutes from the dealership).

As no one arrived by 4:15pm, my wife called the parts department to inquire about delivery.  It appeared as if someone had "forgotten" to prioritize our order, so while appreciative that the part was finally delivered, it did not arrive until almost 5pm, after a wasted day of waiting on our part.

Based in great part by this dealership's complete lack of customer service, my wife and I decided to take our business elsewhere in seeking to purchase our new 2015 Corvette Stingray.

We've ordered our "dream" car from Stingray Chevrolet in Plant City, using our paid for 2010 Camaro as a trade and paying for the remainder of the new Corvette in cash.

Additionally, we'll also be utilizing both Gordon Chevrolet and Stingray Chevrolet for the service needs of our new vehicle, as we've enjoyed outstanding customer service at both of these dealerships.

Regretfully, due to this dealerships complete lack of attention to customer service, we won't be patronizing a business located only 2 minutes from our home.

Respectfully,

Jeff and Coleen