Courtesy Hyundai in Tampa, FL


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Specialties

Courtesy Hyundai serving Tampa, FL. Car sales and repair.

Courtesy Hyundai


Dealer Info:


Phone(s):(813) 579-2564
Address:3800 W Hillsborough Ave, Tampa, FL, 33614
  • Monday: 7:00 am - 9:00 pm
  • Tuesday: 7:00 am - 9:00 pm
  • Wednesday: 7:00 am - 9:00 pm
  • Thursday: 7:00 am - 9:00 pm
  • Friday: 7:00 am - 9:00 pm
  • Saturday: 8:00 am - 8:00 pm
  • Sunday: 11:00 am - 6:00 pm

Reviews on Courtesy Hyundai

 
Jeremiah C. | 2015-04-24

I was finally treated the way you wish a car dealer would when you buy a car. Honest and not pushy while working with you to get the car you want. They are quick and go the extra mile other places don't. I didn't have good experiences with other dealerships and never felt comfortable buying a car from them. It's the opposite with Courtesy Hyundai and you get a great value with a fantastic warranty. It was a great experience for me and I love my new car.

 
Steve S. | 2015-03-01

If there were 'minus' stars, I'd give them. Terrible experience. They advertised a new 2014 Azera LTD at around 23K. I got confirmation email from the sales rep Barry Rothstein. Went there. Put me in an Azera Base. It told them that was not the car advertised. He said "typo" (four other cars were also misrepresented). And I had a writte price quote from them. He asked if I was calling him a liar. I said false advertising. He seemed in a big hurry and checked with his sales manager and came out and said I can sell you a LTD for the same advertised price. Okay I said, let's try that. I drove the car and was ready to buy. He worked up a price which was about 8K more than what it should have been. Instead of 23K he said would sell me it was about 28K. Then they tacked on the $699 dealer "fee" (this is a way they make more money) and get this: $1995 for a protection package. They offered $5K in trade when I told them I had $6k written offer. Barry justified it all yack yak. I spoke with the sale manager who had a slew of justifications and non-sensical excuse.

This is an old style dealership with bait/switch and false advertising. it was a horrid experience. DO NOT BUY A CAR HERE.

 
Jacqueline F. | 2015-01-15

$699 Dealer fee! Plus commission!

On 2 separate occasions, we stopped by "Courtesy Hyundai" The first time, we looked at used Nissan, the Salesman could not locate the key for the car.

The second visit we looked at a used Toyota, which was $1,000 overpriced in regards to the Kelley Blue Book Retail price -Good condition.
Although, this particular vehicle had been in an accident.

The salesman was very irritated that we were using the Kelley Blue Book as a guideline.

Shall we just take the Used Car Salesman at his word that this is a "great deal"?

Or should we educate ourselves so that we can make sure that we are not robbed of our very hard earned money?!

Regardless, they are robbing by charging and an EXORBITANT amount ($699) for "Dealers Fees"

Shameful.

We will avoid "Courtesy" Hyundai
at all costs! $$$$

 
Michael A. | 2014-12-02

Incredible dealership, none of the normal car dealership games, straight forward pricing and helpful staff. Management was very precise in my dealings and helped me make the deal simple and smooth.  Awesome job!!!!

 
Kaley W. | 2014-08-11

I purchased a brand new Hyundai Accent from this dealership 2 years ago. Since then the clock in the car has never worked correctly, the windshield wiper fluid system doesn't work, and then this morning I blow a tire on my way to work and find out I have no spare in the trunk. I realize I purchased it two years ago but normally when a sales associate says there is a full size spare there should be a full size spare. I shouldn't have to check to verify. I trusted this dealership on their word and it left me stranded on the side of the road for an hour and a half and could possibly cost me my job for being over two hours late.  I called the dealership to find out where the mix up happened and they transferred me three times and was treated like a criminal for asking why I didn't have all the items they said I was supposed to have. I'm very disappointed and will never be buying a huyandai vehicle again.

 
Shannon S. | 2014-06-18

Well I wish I would have read these reviews before buying a Hyundai. Let me first start by saying that the customer service you receive in the service department is less than ok. Do not get fooled into believing that they give you a standard 100k warranty on your car. It is filled with red tape. I have a two year old car that I bought brand new that just had me stranded while out shopping.

People buy a brand new car so these things don't happen. My car is 2 years old and is already having problems, not a good sign. First let me say that if repairs are being made that do fall under warranty, a rental car should be given. I DO NOT get paid to sit at Hyundai unlike their workers. I have had Toyotas and Nissans and whenever I have had repairs I have always been given a loner. I needed a new battery after 25 months and the warranty ran out after 24 months. So the sales pitch of giving you a 3 year battery warranty is bad business. The third year is prorated. So because I was a month over 24 months by 1 month it wasn't honored at no cost.

I will never again buy a Hyundai and I strongly suggest anyone considering it to look elsewhere. When buying a car that has a warranty it is so important to find one that gives good customer service when having repairs or service done. You get absolutely ZERO amenities when driving a Hyundai. And I wouldn't say they are living up to their new and improved reputation. I'm embarrassed to be driving my Hyundai and if I wasn't upside down in my car value I would get rid of it tomorrow. Do your self a favor and but something else comparable. Nissan, Toyota, or honestly if rather hire a taxi to drive me around!

 
David V. | 2014-06-11

I'm not going all the way to the right with Courtesy Hundai.  Hey, buying a car is still a nerve-racking experience, and you'll  still encounter the ol' horse trading mentality at Courtesy.  But I worked with good people, I'm lovin' my new car, and I'll go back for more when I need another.  This is my second car through Courtesy, and Life is Good.

Departmentally, my salesperson is now a friend, but sales management is still too much "what can I do to get your business".  Paperwork was professionally done.  And it's my impression the service department at Courtesy is one of the best in the area.  I was being extra picky about one flaw with the sound system of my new car and the attitude from service was "we'll do anything to make you happy".  They did, and I am!

 
Kristal C. | 2014-05-14

I am still appalled by my experience here. But I am thankful that the general manager (Amy Ferrar) took time to listen to my experience and will pursue in making sure that these kinds of actions will no longer continue. It made me feel a lot better knowing that there is a place out there that has great management that truly cares and takes that extra step. As far as purchasing a car from there, maybe in the future maybe not. I am still uncertain about the dealership but to know that I was cared for and not brushed off truly meant a lot to me. Again I wanted to give an update and say thank you.

 
Jan K. | 2014-04-15

My granddaughter was in need of a new car due to her other car being totaled in a wreck.  We did the online search and got good information.  We were immediately contacted by Barry Rosenstein who was a very up front and a gentleman to us.  
She got a new Elantra and we are both pleased - hope this continues with the service department when that time comes.
Jan K

 
Zelda C. | 2013-11-25

I just left there omg avoid total scam!!!! They use car fax to make trade in values then decrease that value. They offered 6,000 on a 2010 honda civic with only one user and in perfect condition. Total scam run to any other dealership!!!

 
Ashley B. | 2013-11-18

With my recent car purchase I did most of my research online.  I was planning to buy from a dealership near my house in Pasco county, but was amazed by how much lower Courtesy Hyundai's online prices were compared to other Hyundai dealerships in the area.  

After test driving the Elantra at another local dealership, and not agreeing to their high pricing, I contacted a few dealerships in the area including Courtesy Hyundai.  The team at Courtesy Hyundai followed up with me quickly and we were able to work out the details in less than 24 hours.  When I went in to buy the car they were ready for me and everything went just as expected.  Unfortunately, the paperwork still took hours, but there doesn't seem to be much you can do to speed that up.

Our sales associate, Kamal, made sure the car was detailed, gas was filled and my phone was paired to the Bluetooth before we left the lot.  He's even followed up since then to see if I had any questions.  Overall, the process was painless and went as smooth as buying a car can be.

 
Mac C. | 2013-11-06

The salesman was very nice and pleasant.  He tried and heed us with finding a good car.  We were negotiating prices and the sales manager came out and he was super rude.  He talked down to my husband and had a bad attitude.  He was rude and it was uncalled for.  We went in trying to find a good car for a good price.  After several minutes of the managers attitude, we ended up walking out.  Bad experience and will never recommend this place to anyone.  We went to stadium Toyota and they were nicer ad we purchased a beautiful 2013 Camry!

 
James R. | 2013-09-29

*** Avoid, Avoid, Avoid ***
If I could give negative stars, I would.

* This place should be called DisCourtesy Hyundai

I went to Courtesy Hyundai on Hillsborough Ave in Tampa & told my sales people that I did not want my credit ran until I was confident they could meet a general price range. I was crystal clear with my acceptable price range & that I did NOT want credit ran because I am in the process of buying a new house.
After going back & forth a few times, they were not able to meet my price range & I started walking out the door.
The desk manager makes me an offer of $264 per month with 72 month financing for a 2013 Hyundai Elantra GLS. The sales manager goes over the 72 month financing several times.
I decided to buy the vehicle based on this offer.
After an additional 3 hours of filling out the credit applications, going over the owner's manual, & picking out the color of the vehicle, they tell me my credit had come back great & that they would honor the promised rate of $264 over 72 months. Then when I finally sit down with the money manager, she starts talking about a 36-month lease for $265. Both my sales person & I interrupted her explaining that sales manager clearly said it was $264 to BUY the vehicle over 72 months, NOT lease it for that price.
The desk manager came in & admitted their mistake, but refused to honor the deal.
They wasted 3 hours of my time & put an inquiry on my credit report that I would have never authorized, had they been truthful about the cost of the vehicle in the 1st place.

This place is TERRIBLE. I strongly suggest you AVOID this place like the plague.

If you don't take my advice & feel the urge to go to this awful place:

1. Ask for Scott McInnes. He is AWESOME. He is a great sales person & was very friendly & knowledgeable. Scott was training a new sales person named Kamel, who was also very nice. Scott was so good, unfortunately I can't say the same for the management.

I would rather be water boarded than ever have to do business with DIS-Courtesy Hyundai ever again.

 
Diana L. | 2013-09-05

So I went to Hyundai to test drive a Sonata.    Liked the Sonata limited (basic) so the Sales Rep discussed pricing.  I was willing to trade-in my 2004 Acura.

Long story short...the Sales Manager came over and they came down to $19,000 OTD with my trade-in.     Then when I told them that Kia was offering $18,000 OTD for the Optima LX, they matched that price.   said something similar to... "If I could make it the same price, do we have a deal?"

I told them that I needed some time to think about it... Thanked them for their time and left.    After considering the offer, I decided to email the Sales Rep and ask if they would go down to $17,000.

His response. "Your offer yesterday was $19,000 OTD and we never got the chance to present that one. At $17,000, we are just too far apart.  "

So I guess they don't want to sell a car.   My boyfriend was with me and we both clearly heard them offer $18,000 OTD.  

I guess it is true what they say about SOME car salesmen

 
Michael C. | 2013-06-09

One of the hardest things about leaving Tampa, as a Hyundai owner, is leaving Courtesy Hyundai. They have been some of the best service for the past 2 years.

When I first got there, the service center was undergoing repairs. For a while. So we were based in trailers in the back. Greg Chronis, the service manager, instantly made me a fan. He was friendly, helpful, and knowledgeable. As a Florida native, we would talk about professional sports teams, travel, and other topics. I never got the "get in, pay, get out" attitude that you will get from some service centers. And I didn't get that fake trying to relate to you so you will come back that you constantly get from Jiffy Lubes.

Regardless, if you are looking at a new Hyundai, or currently own one (I love my Sonata, by the way) and you need service, take it here. The other members of the staff are super friendly as well, and the new service center is awesome. You pull up into a covered area with a - no joke - Big Ass Fan cooling the whole drive up. You then walk in, get served, and take a seat either at one of the many tables, or one of the two couched areas in front of a television. These really help the time go by, and at one point we were watching Beer Fest.

Great staff, great service, and really affordable prices.

 
Mike S. | 2012-12-27

These guys are excellent to deal with. Glen Gasbarro was wonderful to work with and made me a very good deal. He goes the extra mile to try and meet your needs. No excess haggling & a very honest approach. I would highly recommend him. It was the best car buying experience I have ever had in my 60 years. Painless & positive!