Reed Nissan in Orlando, FL


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Specialties

Reed Nissan specializes in the sale and service of Nissan vehicles. At Reed Nissan, we strive to be the best! We pride ourselves in over 60 years of award winning customer satisfaction. New and used vehicles, parts, service and body work. There's no better place in the Orlando to shop!

History

Established in 1950.

For over 60 years, Floridians have come to respect the Reed Nissan commitment to excellent customer service. And it is this commitment that has led to our four Circle of Excellence Awards. We are the ONLY Large volume dealership to receive this prestigious honor from Nissan North America.

As the 19th oldest Nissan dealership in operation and the 2nd oldest in the state of Florida, we have built our family-owned dealership from the ground up by offering the finest selection, service and value to our customers. We pride ourselves on the level of success we have been able to achieve, not just with our customers, but within the community as well.

It is only through building relationships with our customers that we are able to continue to grow, both as a family business and as a top Nissan dealership. We encourage you to visit Reed Nissan today to discover all of the reasons we're able to continue to offer the best selection, the best service and the best value in Central Florida.

Reed Nissan


Dealer Info:


Phone(s):(407) 297-7333
Address:3776 W Colonial Dr, Orlando, FL, 32808
  • Monday: 9:00 am - 9:00 pm
  • Tuesday: 9:00 am - 9:00 pm
  • Wednesday: 9:00 am - 9:00 pm
  • Thursday: 9:00 am - 9:00 pm
  • Friday: 9:00 am - 9:00 pm
  • Saturday: 9:00 am - 9:00 pm
  • Sunday: 11:00 am - 7:00 pm

Reviews on Reed Nissan

 
Donna H. | 2015-03-29

Hello, I came into your store today and I have to say I was not happy when I left. I came in looking at a Rogue ,but to be honest, I knew that I probably would not have been able to afford it, and I would have looked at a car had they offered that, instead your sales manager and salesman tried to get me to purchase it for over 700 a month or not use my car as a trade in and to let the bank repro it, as per sales manager's claim, that it would not go against me as I would be paying for new car. Really did he think I was that stupid. Another thing the sales manager tried to get me to purchase a 2011 GMC SUV that had more miles than my 2010 avenger and even though I only really got to see the driver's side of the SUV, I noticed it had way more scratches than my car. to be honest my car is in excellent shape so for him to try and put me in that felt like a slap in the face. Also i guess you should be happy that I am posting this at the end of your so called sale where you said that if you can't finance me you'll give me $500, as I learned that was not true either. The salesman's response when I brought it up just before I left was, well we tried to finance you and you tuned it down. I'm sorry but I feel they did not try hard enough as in my opinion they could have let me look at a car instead of being narrow minded to just the rogue, and for them to try and get me to pay over $700 a month, well it's not a Mercedes or a Bentley. I will not be bringing my business to you in the future as I will look at a Nissan again down the road and I will also advise all my friends I have met here not to shop at you dealership mainly due to your sales manager being crooked and a liar.

 
Joel O. | 2015-01-22

Reed Nissan confirmed an appointment with me to test drive a Nissan Frontier they didn't actually have. It had been sold a week prior to someone else, and they called me out anyway so they could show me a nowhere-near comparable Chevy Colorado while they tried to "find the keys." The only reason I found out what actually happened is the current Frontier owner showed up at the dealership while I was there and confirmed for me when and where she had bought it. So it looks like I fell for a bait-and-switch at Reed Nissan. I'm still in the market for a truck, but I won't be spending any time looking at this place.

 
Ian S. | 2014-12-15

Bought a car one year ago from this Reed Nissan & although I am satisfied with the car, I signed for it making payments of $377.00 (before taxes)!!! It was my first car purchase from a dealer so I didn't know whether that was a high price or reasonable, but so far everyone that I talk to about my payments says that it's outrageous for a used, 2012 Nissan Altima!

Then, the sales woman who sold me the car (who was very sweet & pleasant) called & said that they could get me into a new 2015 Altima for the same payments or less. I even heard the add a few times on the radio! Then, (long story short) after 2 separate days at the dealership & a total of 3 hours spent, they finally told me that they could get me into that basic 2015 Altima for $100 MORE A MONTH THAN I WAS ALREADY PAYING!! THIS PLACE PRACTICES FALSE ADVERTISING & IS VERY CONIVING!! DON'T WASTE YOUR TIME.. BECAUSE THAT IS CERTAINLY WHAT YOU'LL DO!!!

 
E K. | 2014-11-10

I love my new car, but my biggest complaint is that these people don't call you back when they say they will. I waited for weeks for calls back from Finance and Sales and no one EVER called me and this was after I bought a new car. I guess once they have your $$ they forget about you.

 
Robyn B. | 2014-10-05

I booked an appointment online for 10:00am on Sunday for an oil change. No where during the booking process does it state that oil changes are first come, first serve. I showed up at 9:50 and was told that there was a two hour wait and that even though I made an appointment it only guaranteed me service, it didn't mean I would be seen at my appointment time and this is especially true because I booked an oil change and those are first come, first serve. It was also suggested to me that I leave and come back around noon when they are less busy and there are places around to get breakfast while I wait. Once I get this over with today, I will not be back.

 
Kristin K. | 2014-09-23

Service department review--visited today for an oil change on my 10-month-old 2013 Rogue that I purchased brand-new. Since a few months after buying the car, I noticed the upholstery on the driver's seat was loose under the seat. This was my third oil change ever, and third request for this to be fixed--each time I thought it was fixed it came undone again. Sales Advisor Andrew said the techs would take care of it; following the service, he explained that the mount needed to b fixed and it was. Andrew was great and also didn't blink an eye when I showed him a coupon I found on their website. I drove off, confident that my request was satisfied.

I later went to vacuum my car and found that the issue had been fixed with SILVER ELECTRICAL TAPE. I immediately called the sales department and asked for a manager; the gentlemen said he was a sales advisor and could help. I explained the situation and told him I was on my way back (meanwhile the dealership is 18 miles from my house). As I was driving, Sales Advisor Andrew called to apologize and said they were looking into the issue. He then said the tech advised that the seat would need to be replaced--and I wondered, why was this not explained to me before?? Instead, I drove off with my 20-something-thousand-dollar car patched with TAPE! I take care of my belongings and value the fact that I am spending tens of thousands of dollars on this car. How dare they assume this was acceptable?

Andrew has been great in trying to resolve the issue, but to say I'm disappointed is an understatement. I am shocked, appalled, disgusted, and truly upset that someone would care for my personal belonging the way they did.

Double-check their work--clearly the technicians can't be trusted.

 
Keith T. | 2014-05-27

After an internet quote request I received two phone calls for "clarification" with both promising to e mail me a quote and vehicle details. Never happened but of course I'm on the e mail list for all their promos (small print caveats abounding along with the obligatory "protection package" at various inflated prices).

Then two days later I get an e mail confirming an appointment I never made! Wouldn't trust them as far as I could throw them.

 
Todd N. | 2014-04-07

*ZERO STARS FOR REED NISSAN*
DO NOT TAKE YOUR VEHICLE HERE FOR REPAIR.

(You HAVE to put at least one star to post a review... Know that I would take back this star if I could)

Please read and save yourself $$$:

Had my vehicle diagnosed here, they wanted $3,358.00 to do the repairs.
(Ignition coils, intake solenoids, front brakes). I paid for the diagnostic fee ($250)
and took my car to my normal mechanic to do the Nissan recommended work to fix my truck.  After $2,400 in parts my truck still didn't run.  
My mechanic was perplexed and upon further inspection found that the catalytic converter was the issue.  Told me that most likely the parts Nissan told me to replace we're not bad at all, but it was too late.. Can't return the purchased and installed parts.  :(
Long story short, I went back to Nissan and explained the scenario.   They told me that it was my mechanics fault for not checking himself!!!! What?!?!
I paid Nissan for an answer.  The answer they gave me was incorrect and now I'm out $2,400 replacing parts for no reason.
Manager refused to give me ANY money back, also refused to even have a phone conversation with my mechanic about the issue.  I'm besides myself that they would not at LEAST give me back the $250 diagnostic fee.
NEVER AGAIN WILL I GO TO REED NISSAN SERVICE DEPARTMENT FOR ANYTHING!!!!!  Im stuck holding the bill for all without Even an apology.

2 thumbs down for Reed Nissan.
Avoid an $$$ headache an go elsewhere!!!

 
Karen S. | 2014-04-01

Wonderful service department! Everyone was super nice and we were in and out again very quickly!

 
Britt C. | 2014-03-05

Bought a car from here on 12/27 and it was very busy with lots of end of year car shoppers.
Jose was the salesman that took care of me and the experience was great on that end of things. i ended up with a 2013 Nissan Rogue that I absolutely love. He was helpful in getting me the loan at a price that I wanted to pay and has followed up with me to make sure everything was great with it.

But....

It took 4 WEEKS for the dealership to make the payoff on my trade in. 4 WEEKS. It was beyond frustrating and I could never get ahold of the guy in finance. I was waiting patiently because I knew he was probably swamped with payoffs but by the second or third week it was getting annoying. I was calling and leaving messages for him that weren't returned. Finally when I asked the receptionist to speak to the GM I finally got my calls returned from finance and he told me it was a miscommunication between him and the accounting department about the loan status. Okk... so no one could thought to check on it or tell me that until 4 weeks later?

Not sure I will go back there when I'm in the market for another new car.

 
Chris W. | 2014-02-27

Horrible service everytime I've had to bri g my Xterra in.  Last time (few wks ago) I had to get a new motor for my wipers & it took 3 times of going back b4 they got it right. They also did an oil change & both oil filter and oil pan screw were loose & leaking. Same thing happened to a neighbor when she got her oil changed there. I complained & service manager could care less!  Reed Nissan is horrible!

 
Jackie O. | 2013-08-26

I LOVE my new (to me) Nissan, but that has little to do with having purchased at this location.

The process was relatively easy, which included the test drive, going through financing, and trading in my previous car.

There are a couple reasons why I am giving this place an average rating.

1. The process probably could have gone quicker, but the salesperson seemed to deem it necessary to 'pitch' the warranty and gap insurance even though I clearly stated that, based on previous experience,  I wanted it even before anyone mentioned it.

2. I discovered after the fact that I was a bit rushed through the process because days later, when my previous car loan hadn't yet been paid off, they were still missing part of my paperwork that would be necessary to complete my transaction. This resulted in numerous texts, faxes, media attachments, emails to correct the situation.

3. One of the documents I signed stated that I should receive a minimum of two keys, but was only given one.  When asked about this, the salesperson stated the person who dealt with that had already left but would get in touch with me the following business day. Since I did not, on fact, get that call, I took the opportunity to include an inquiry about the missing key in my correspondence regarding the aforementioned missing paperwork. All other points in the correspondence were addressed save for this one question, "How do I get my extra key that I signed for?" which was summarily dismissed. I finally called for the sole purpose of finding out the answer and was told I would receive a text or call later that day. I am still waiting. Or, well, I kinda gave up, and am now left with a very bitter taste in my mouth over the whole ordeal.

4. They called me today to wish me a happy birthday, which is nice, I guess but doesn't make up for the above offenses...in fact, it rather highlights it because it is such an insincere gesture. If they really cared, they would just have taken better care of me from the get-go.

Definitely will pass this place up when I am in the market for another Nissan.

 
Marquita M. | 2013-06-28

We drove from Sarasota (almost a two-hour drive)  to Orlando to purchase our Nismo from Reed Nissan.  Our Sales Consultant, Mostafa E. was one of the friendliest, honest and helpful Consultants I have ever had the pleasure of dealing with.  I would highly recommend asking for him, personally, when wanting to purchase a Nissan.  Our Finance Manager, Cesar R., made financing with Nissan a very comfortable experience.  I would highly recommend this Dealership to all my friends and family.

I worked for Ford for ten years, and know how the business works - and they were completely satisfactory in all aspects.  Even the detail guy was there to shine up the vehicle - and we were the last people there - they didn't rush us, though it was close to closing time.

Thank you, Reed.  I will be buying from your Dealership again!  Great Cars!  Great People!  Highly recommend this Dealership!

 
Loren B. | 2013-03-30

Best car buying experience ever. Knowledgable sales staff, no pressure, no gimmicks. They just listen, respect your time, and help you get what you need. Eddie Peralta is fantastic. We drove the same Nissan for 14 years and had almost 300K miles on it and it's still going. Reed Nissan- great cars, great people doing honest business.

 
Megan B. | 2011-11-03

This place is far from where I live, but from having an experience from hell from Bill Ray Nissan-I decided to take my truck to this place to have it repaired after I got into a car accident.

I honestly didn't have much  trust in them. But I was gladly proven wrong. Everyday they called  to give me an update.

Previously-I debadged my tailgate (I took the v8 TITAN 5.6L lettering off), and it wasn't easy. They were kind enough to ask me if they should keep from putting the lettering on (I got rear ended so the tailgate had to be replaced). They saved me time by not putting the badges on.

They even went above and beyond-When I bought the truck someone had custom made decals on the back sides of the truck (where TITAN 4x4 logo would usually go) I didn't mind it, but I've been trying to get it off and I'd always manage scratching the paint so I gave up on removing it long ago.

They called a decal shop to try to have them replicate the same image as the right side (since the left back side had to be fixed and repainted), they told me they weren't able to replicate the same one that was on the other undamaged side. They offered to remove the sticker on the undamaged side of the truck. AWESOME. They did a great job removing the huge decal that I wasn't able to remove for the life of me. Thank you for that!

The main thing-when I picked up my truck -it looked like nothing had ever happened. You can't tell there was any damage-they even saved the little magnetic sticker I had. They did a wonderful job-I wish all Nissan dealerships were like them!

 
Mike R. | 2011-05-28

Friendly people. Marcos is a great salesperson.

 
Carl G. | 2010-04-03

I have been doing business here for several years and bought my most recent car here. I did the service plan for tire rotation and oil changes. If you come on the weekend for the service plan get here by 6:50 AM yes it's early but they will get you in and back out on the road by 9 AM.