Orlando MINI in Orlando, FL


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Specialties

Ask about Orlando MINI's Customer Loyalty Program, which includes complimentary MINI service loaners, car washes, ice cream bar, gourmet coffee and high-mileage discount club.  Let Orlando MINI show you why we were the country's first three time National Champions in MINI sales CSI (Customer Satisfaction Index)!

History

Established in 1971.

Welcome to Orlando MINI, proud member of North America's Premier Luxury Auto Group!   With 40 franchises we are proud to serve our customers in Florida, Illinois, Wisconsin, North Carolina and British Columbia.  Family owned and operated, Fields Auto began with the opening of Fields Cadillac in Evanston, IL in 1971.  Ask about our "Fields Matters" Customer Loyalty Program and our 75K Mileage Rewards Club.  Let us show you why you, the customer, are our top priority!

Orlando MINI


Dealer Info:


Phone(s):(407) 835-2727
Address:350 S Lake Destiny Rd, Orlando, FL, 32810
  • Monday: 7:30 am - 8:00 pm
  • Tuesday: 7:30 am - 8:00 pm
  • Wednesday: 7:30 am - 8:00 pm
  • Thursday: 7:30 am - 8:00 pm
  • Friday: 7:30 am - 8:00 pm
  • Saturday: 9:00 am - 6:00 pm
  • Sunday: 11:00 am - 5:00 pm

Reviews on Orlando MINI

 
Erin S. | 2015-03-03

I dont understand the reason for the bad reviews but I bought my MINI from a MINI dealership in CA and have been using Orlando Mini for almost 4 years now. I have had nothing but GREAT service. Everyone there has excellent customer service skills, helpful and down to earth, easy to deal with... that's what I want! I find all MINI dealerships are pretty consistent across North America, so this one is no different. NO fuss - good service. There ya go!

 
Shannon S. | 2015-02-02

Just bought a Mini Roadster last week. With the purchase of the car I bought the Cilajet treatment. I was told that my salesman that sold me the car was the only one that could make the service appointment for the Cilajet treatment. I called and e-mailed my salesman for 4 days straight about making this appointment for me. I only got to speak to him once in regards to this where he said "he would call me back with the appointment time" I finally had enough and called to speak with the Sales Manager, Dan. While I was explaining to Dan what my issue was he cut me off by saying "hold on". Next thing I knew, my salesman is on the phone. No, apology from the Sales Manager, nothing. Dan came across very rude and that he was just too busy for my problems. When the salesman, Matthew,  got on the phone he said he called me and left me a voice-mail on Saturday night with my appointment date. I can assure you 100% no one called me Saturday night and left me a voice-mail. When I called him out on his lie he insisted that I was incorrect. Really?? Do you think I would have taken time out of my day to call the Sales Manager and try to get this resolved if I got a voice-mail with what I was looking for? If the customer would be allowed to call and schedule their own Celajet treatment for their car this would have never been a problem. I think this process is completely stupid, frankly, and I can not see why they even have it. The sales department definitely will show you their friendly side when you are looking and thinking about buying one of their cars but, don't think for one second after you buy it that they care about you anymore. I am happy that I don't have to deal with the sales side of this dealership again. However, I am very worried about the Service department now. I hope they prove me wrong.

 
Nathanael W. | 2014-09-02

I'd give this dealership zero stars if possible... sadly it's because they deserve it for tarnishing the MINI brand. I custom ordered my 2012 MINI S coupe from Crevier MINI, and it was the best customer experience I've ever had with a major company brand. I actually sold the car to myself based on the professionalism and no pressure approach of Crevier. Flash forward, I had to relocate to Orlando for work. I had some warranty work that needed to be continued from California, went in to schedule the work. They "ordered" the parts and never called me back. Went in one year later for other service (which they botched, I had to come back and have a brake sensor reset). Went in again to resolve the problems from the previous service and they finally stepped up and promised to go above and beyond and fix the problems that were beyond the warrantee.  Thought my faith was restored... But that was July 14... And they never followed up, when I called the service department to follow up, I was on hold for 10 min then with a brief conversation with a service advisor I was immediately passed to the parts department to track down the parts that my service advisor promised to order to fix my problem. That's not the customer service that sold me on the MINI brand. I. My opinion, in Orlando go buy a Honda, Toyota, or god forbid a Fiat, you'll have a better customer experience than than this dealership. If you are reading this BMW, you should shut down Orlando MINI, just to save corporate face!

 
Jessica J. | 2014-07-24

First, if you are looking to buy a Mini, please reconsider.  I have never owned a vehicle with more problems then the one I have.  I genuinely wish that I had spoken to more people and done more research; I would not be in the stressful situation that I am now.
Second, if you do decide to get a Mini, consider taking it to another place for service because this place is awful.  My mini breaks down about every 3-5 months so I have had to come often to their service department.  I always walk out with the problem temporarily fixed or not fixed at all.  How does a professional look you in the face and say "I don't know why you lost pressure in your brakes and half the fluid is gone but it seems fine now; just come back if it happens again."  Seriously?  I DONT KNOW.  It's a phrase that rolls off easily for them.  Like when they told me I don't know why your windshield had that huge crack in it or I don't know how those grease and scratch marks that goes from one end of the bumper to other got there... Is there any way I could pick up my car and it NOT be in worst condition then when I left it?  I DONT KNOW.

UPDATE!  Guess who's car broke down five days after bringing it to Orlando Mini for service for the same problem?  Mine!  You weren't really surprised were you?  What was the best part of bringing the car back?  The rude service!  How hard is it to say "thank you", "your welcome", or even "I'm sorry this is happening, we will definitely make it right"?  I was treated as an annoyance where the service manager would not even address me or even look at me.  Wow!  If you don't want to deal with problems like these then there is a very simple solution: fix the car.  Treating your paying customers like enemies when you make mistakes is really not the way to go, either!

 
Harry L. | 2014-04-17

Took my Mini in for service due to the engine turning off.  They gave me an estimate for a valve cover and told me my air conditioner needed to be replaced. estimate was $2400.00.  Took to another mechanic and got the car valve cover fixed for $900.00.  No problem with air conditioner.

 
Stefanie B. | 2014-03-08

Visit Chris C in the sales department when making a purchase. His customer service is unbelievable and is a genuine guy. He made my car buying experience so much more bearable, and help me clearly understand the deal! Overall a great experience.

 
rebecca b. | 2013-07-27

I have up'd the star review from my last review due to the manager at Mini personally calling to apologize about the "miscommunication."

 
tim l. | 2013-07-11

Went looking for a new car, and love the mini, had one years earlier and was ready for another.  Found the car and started the negotiation process.  I stated twice when we started that i wanted different rims and to add stripes, and wanted both of these included.  After meeting three people to negotiate with me, we where at a price.  Was filling out the paperwork and the sales man mentioned that he could get me set up with service to purchase the stripes.  I had been up front with what I needed and they where now going to nickel and dime me to death.  I walked out for a $185 diference, but more than that, I walked out feeling that this dealership played games when they negotiated and just don't want to deal with a dealership like that.  This was moving into leasing and a new mini every so many years and wanted a dealership I could trust and if you negotiate like this, you are going to do the same in service.

update, I emailed the manager like he suggested and never heard back from him.

 
Andrea F. | 2013-05-16

We recently bought our third MINI, and the second from Orlando MINI. Jim and Brittany both made the buying process painless and personal. Most car dealerships make you feel like a number and if you aren't buying a car that day they want nothing to do with you. Jim has gone through the looking process several times with my husband, and he has always been patient and polite. This time he found the car that he wanted and we were able to make a deal. I never thought that filling out credit applications and finance paperwork could be enjoyable, but it actually was! Maybe the next purchase their will be a new MINI for me!

 
Mark P. | 2013-03-31

A bit of a wait, but everyone was nice.  Not that you have much of a choice to get your MINI looked at.

 
Kris E. | 2013-02-03

My wife and I bought a car at the old downtown location in 2007 and for the past five years have had a wonderful experience with the dealership. I'm not really happy with the Mini S that we bought but I can't blame the dealership for that, they didn't build the car they only sold it to us.

We had numerous problems with the vehicle for the first few years we had it and the staff and service department were always polite and responsive. They always go out of their way to make you happy. The service team is really good about giving pointers on how to keep your car running well. After following their advice I've noticed a marked difference of how our car runs.

I'm not sure if I would buy another Mini again but I would have no problem buying a car from this dealership or one of their sister dealerships. I'm sure the high standard of service at Mini is the same in all the Fields Auto Group locations and I would recommend them to anyone.

 
Rachel M. | 2013-01-29

I own a Mini Cooper and have been here several times for car service. Great customer service.

 
Jennifer S. | 2013-01-03

An oil change and battery diagnostic check should not take 3 hours. I don't care how cool the waiting room is.

 
Ross S. | 2011-09-30

This week I purchased my first MINI, a Cooper S all in British Racing Green II. I tend to purchase new vehicles every two to three years, and while I don't pretend to like purchasing a car, this was by far the best experience overall.

I was exiting a BMW 328i lease and wanted a car with as much pick-up and drive, but much better fuel economy. I visited the dealership five months before my lease-end to test drive the Cooper S. Jim L. is my sales rep and on a very busy Saturday, took me for a test drive knowing immediately I wasn't going to be purchasing a car that day. He instantly recognized my needs and what I was looking for, explained the ordering process, and NEVER pushed me to order a car. I left feeling not only incredibly informed about the product, but also that both Jim and Orlando MINI were conscientious of their customers.

Three months later, I contacted Jim about ordering my first MINI, knowing the 2012s would be shipped after July. I had already customized my car with all the creature comforts of a 50-mile round-trip daily commute. After about an hour, I had ordered my car and the next business day received a production number.

Joyfully, I checked-in on the progress of my new ride through the Owners site. Much to my surprise, my ride entered and exited production ahead of schedule and arrived state-side in less than 30 days.

The phone call announcing my new wheels were here in Central Florida was exciting. A few days later, I dropped of my leased 328i and was taken across I-4 to Orlando MINI. I explained to Jim throughout the purchase process that I didn't want to "make a day" out of buying my new car. EVERYTHING was quick, painless, and smooth. I had my financing, monthly payment, docs completed, tag transferred, and MINI education session in less than an hour and rolled off the lot in no time.

This has been by far the best purchasing process of any of my five vehicles I've bought. I would highly recommend not only the car, but this particular dealership. The passion for their vehicles was not only shared by their reps, but by all the team members of MINI Orlando. I'm actually looking forward to my commute and driving my Cooper S each day.

 
Eileen B. | 2010-10-28

If I don't live miles away from any Mini Dealership, I would NEVER go to Field's Orlando Mini.  

We bought our mini from Orlando Mini in April 2010.  The SALES experience was ridiculous, they aregued over $100 in trade in value and at the end of the negotiation requested us to give them 10 points (full marks) for them satisfying the customer (us).  They had the car in for 5 days, as I live quite a ways away was not able to take delivery till the weekends. The car wasn't ready for me when I arrived.  I ordered black rims and they had silver ones on from factory and did not check to make sure the car was to spec. (I custom ordered mine)

Service (Disservice):
We had a warning light came on and arranged to bring the car in for service, per their Field's Matters they were suppose to offer us service loaners and we found out that we HAD to request for that and according to how busy they are, they may NOT have a loaner.  So, I am DRIVING TWO CARS over 90 MILES for one car to be SERVICED because they can't accomodate THEIR own PROMISES?  Oh, I am sure, they want a 10 for their satisfying their customers on their service request

I think when I'm done with this Mini, I will not buy another mini anymore.  This is my second mini, and I had more issues wtih their customer service being more ENTITLED than their customers.  Not just this Mini Dealership, the one in Dallas (another story for another tiime) too.