CarMax in Orlando, FL


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On this page you can find detailed information about the company CarMax in Orlando, FL.

The following is provided current addresses and telephone numbers of all branches car dealer CarMax, and using the card, you can easily locate it visually. Also on the page provides information on dealer CarMax in other cities in the Florida.

CarMax


Dealer Info:


Phone(s):(407) 240-1700
Address:6375 S Semoran Blvd, Orlando, FL, 32822
  • Monday: 10:00 am - 9:00 pm
  • Tuesday: 10:00 am - 9:00 pm
  • Wednesday: 10:00 am - 9:00 pm
  • Thursday: 10:00 am - 9:00 pm
  • Friday: 10:00 am - 9:00 pm
  • Saturday: 9:00 am - 9:00 pm
  • Sunday: 12:00 pm - 7:00 pm

Reviews on CarMax

 
Melissa S. | 2015-04-22

Total waste of our time! Took our car in to get appraised and looked at cars for sale. The cars that were for sale were overpriced compared to a few dealerships we had been too and they don't negotiate since it's a "no-haggle price". Then, they gave us the appraisal for our car which was insanely low! 2 car dealerships offered $2,000 more for the car than Carmax did. Needless to say, we left and got a great deal on a car elsewhere and got much more for our car than Carmax offered. Never going to Carmax again!!

 
Natasha H. | 2015-03-20

Customer service in the service/car repair part is horrible. Wishing I never purchased an extended warranty through them.

 
Mani A. | 2015-02-11

They gonna give you horrible value of your car and they just wasted my time 30 minutes to give me half of value of my car and sell me the same car for 20k more. Ahhh never go there!!!!

 
Jose M. | 2014-11-26

Called in, inquired about selling a used car. Had Mr. Miller over the phone and exchanged information. Went by, in the afternoon and walked and met with Mr. Miller and went away with information about the car and less then 15 minutes later had a appraisal for the value of the car. Accepted the offer without retort. Transaction went smooth, customer service is top notch and the dealership is like walking in Best Buy knowing your going to recieve a great deal. Highly suggest and recommend this place.

 
Rob W. | 2014-08-31

The folks here are very nice and professional. We came to look at some used cars and get a price on selling one. They did a good job for us on both counts. They have a rather extensive inventory of late model used cars. The sales approach was low key and very professional. While we did not make a deal here, we would definitely return in the future.

 
Kay Y. | 2014-08-13

I have now sold two cars here at this CarMax and both time it was pleasant with non pushy people.

The time it takes for them to appraise the car is usually a 30 minute wait and then you're called back to sit at one of their kiosk with a carmax person. From then on they explain to you what makes your car worth more or worthless. Typically CarMax will undervalue the car than the typical Kelly Blue Book Price but then again, probably most places do anyway, thus for the stars off. Once you decide to sell your car to CarMax, they will take you to the cashier station to process the paper work. It's really no hassle and the people that work behind the counter are really friendly. After the paper work is processed, they cut you the check and you're on your way out.  

So, if you got to get rid of your car fast and get cash, sell it to CarMax!

P.S.: They also have a kids playing area!

(I have no experience with them buying a car, so this review wouldn't apply to that part.)

 
Jimmy P. | 2014-07-25

Service was great. Not real excited about their offer price for old vehicle. Have had better offers from other locations. Car selection was not very strong. Just go if you need quick sale and shot in dark at alternative vehicle.

 
Christina H. | 2014-06-12

I bought a Dodge Caravan from this CarMax a couple years ago. After dealing with some horrible salespeople at other dealerships I was thrilled with the no-haggle and friendlier attitude here. It really helped.

I bought the extended warranty. Judge me if you will, but it was a used car, and I've had some major maintenance issues in the past, so I went for it.

Immediately after buying the car there were a couple of little things wrong. Not worth paying the deductible to fix, just little irritating things. Then then door broke.

So, I made an appointment to take the van in for service.

The service department NEVER answers their phone. Seriously. I can't even remember how many times I called and left messages before I finally got something scheduled. And even then their next available service appointment was a couple weeks out.

When I took the car in my service consultant was Govin. He was pretty good. I had to e-mail him descriptions of some of the problems (and I think even links to forums explaining the issues) because they were having trouble replicating some of the problems I reported, but ultimately everything got fixed.

And then last week my car broke down. And once again I tried to call the service department. Armed with Govin's direct line I thought this time would be different, but no. Messages were left, many unanswered calls were made. When I finally got through to the service department I was told the next available opening isn't for almost a month. I tried to point out that my car isn't currently running, and it's an emergency. At that the service department guy directed me to take my car to the Dodge dealership that would honor my extended warranty (for an additional amount above my regular deductible.)

So, that kind of stinks, doesn't it? I am still satisfied with my car purchase, and still think that extended warranty has paid for itself, but I was way wrong when I assumed I could go to CarMax for service. It's next to impossible.

 
Joe A. | 2014-01-07

I just bought a truck from CarMax. The truck was even better than it looked and was described over the net. The price very fair. The financing very acceptable. The whole process was smooth and relatively short and painless. The only problem was their link to the DMV went down which cost an extra half hour and they got my name wrong on the title application.  I don't have any experience with service yet. One of the few times I bought something without checking with Yelp first. If I had, I would have skipped CarMax and then would have missed this great deal. Go figure.

 
Bill H. | 2013-09-24

Went to sell a car here. They required additional documentation to transfer the title but when I visited the DMV they said it wasn't needed to perform the transaction. Regardless I paid additional fees at DMV and a couple hours if my time to get the paperwork. I honestly don't know if it was required or not.

Their appraisal was $2k less than Kelly blue book wholesale and $4k less than retail. Ok whatever, I needed to move the car quick due to an out of state move. Staff friendly but business office staff were more like high school or college kids. Constant unprofessional behavior in back office.

I did deal with Adrienne who was easy to do business with and very helpful and polite. She seemed to be the only one who had a clue what customer service means.

Overall it's a typical car dealership. If you need to dump a car quickly it's an option but expect to pay 75-80% of wholesale value.

 
Tim C. | 2013-09-13

A family member had to buy a replacement truck, and decided to deal with Car max...........He found exactly the truck he was looking for and it had to be delivered overnight, from Sanford, some 40 miles away..........It arrived the very next morning, and was a perfect match.....no price haggling, and offered a great extended warranty. I feel good about Car max, and will buy my next car from them.

 
Mark C. | 2013-05-23

Okay, the honeymoon's over and our first spat didn't far too well. Looks like I'm on board with the less than 3 stars crowd here, now that I have experienced their "service" (ha!) side of this business.
This is my update short story as was posted on their How Did We Do? review request- which btw, no contact attempt has been made since I submitted this back on 5/19/13.

What does it mean to have set an appointment to have your car serviced? Is this "appointment " for meeting with a service advisor to write up the service work or to have the car actually taken in and ah, serviced?

That was my issue- okay, perhaps a misunderstanding? I made a 7:30 am. appt  for my car to simply have the battery connections' corrosion  cleaned - which SHOULD have been performed BEFORE I took possession of my "CarMax Certified" vehicle.  Hell before it was put on the lot with their Inspected sticker. My perception was at 7:35 am. my car would be in the shop and this service - TARDY service, would be performed. (cleaning the badly corroded battery terminals is all.)

Instead I'm told service guys don't start till 8:00 and that there is a Wednesday meeting all techs must attend - so my car would not be ready till well after 10 - 10:30 (I think- too long for me to wait - and I had no ride  planned to take me on to work). Sorry, thats the breaks is basically what I'm told. Zero effort to help my situation other than reschedule another day- after I paid all the the tolls from Ocoee to get there at my 7:30 appt. time.
I leave the premises frustrated that now I have a saturday project on my new preowned "Certified" car. Bull Chit!!

I turn around after two miles thinking perhaps I could be given a loaner car ??- since this Certified Vehicle obviously was NOT serviced as the claims are made for  the few they sell that make the " certified " status. I'm told No sorry, we must have your car over 24 hours to provide a loaner. (Even if CarMax is the one at fault and is the sole reason I had to be inconvienced!!)
Wow.

Persistence pays off after asking for a manager and a teck is made available to  do the service that should have been performed BEFORE thay stuck the little "CERTIFIED " sticker on the window.
So glad the 30 days is up  and this memory will start to fade - but ever so slightly I'm afraid.

 
Tim N. | 2013-03-13

What a joke.  I purchased a 1993 Ranger from these jerks and they sold it as "re-conditioned"  The sales-hole says, "all fluids are changed when we get it"  So I say, "Show me/prove it"  So they bring me the reconditioning paperwork and it says, NOTHING about changing anything except the oil & filter.  Shocks were ORIGINAL had 58,000 miles on them and were frozen.  Clutch was shot (and their oh so great extended warranty does not cover that.)  

Save your $$ avoid these liars at ALL costs.  They do the bare minimum, lie about it and charge blue book + $5,000 for their junk.

Bye bye Carmax!

 
Jeffrey D. | 2012-04-30

Having seen gas skyrocket I determined I am in the need for a better ride.  I looked at so many cars on so many lots and with reservations checked out the process at Carmax.  My father had purchased his last vehicle from them a few years ago and enjoyed the vehicle problem free.  Not all It is clearly different from any lot that I have ever been on.  Perhaps a slow day, but there were abundant salespeople on the floor who were eager to greet people.  I admit, I was waiting for the tactics to begin.  I met with our salesman Damien.  Established exactly what I was looking for and he pointed out what I had asked about.  Of course once I had determined the car I was interested in they took my car for the appraisal.  And they had come at high book for my trade, well more than the low balling I had expected.  All things fair on to the financing and paperwork.  Equally well.  In all, I had been in and out in less than two hours (my last purchase took two weeks, with preapproved loan and trade, lowballed trade, and high pressure tactics).  Overall, the sales process went well.

 
Suzanne K. | 2012-03-01

I would like to let you know that I am highly disappointed in your salesman Tom. I came in on Tuesday and test drove a Jeep Grand Cherokee Laredo 2008 model  and told Tom that I wanted to think about it. He said that he left at six. I called at 6:05 and left him a message that we wanted to buy the Jeep, at 6:15 he called back to tell us that he had left for the day and could we come back tomorrow to purchase it so he would not lose his commission. We agreed that we would come back tomorrow as in Yesterday 2/29 he agreed that he would hold the vehicle for us. When we went to head down there last night my sister went into labor and delivered last night. My husband called and explained the situation and he agreed to hold it until tonight 3/1 when my husband gets off at 5. I called because I noticed the Jeep is no longer on your website only to be informed that you guys sold it to someone else. I am very upset because I wanted to buy it Tuesday night and the salesman wanted his commission. I feel that it is very unethical to to sell the vehicle to someone else when we have been speaking to Tom the entire time and he knows I already had financing. I WILL NOT be back to Carmax and plan on writing as many reviews as I can as soon as I send this to you. Tom is a very SHADY person.

 
Mariacristina R. | 2009-07-01

I wish there was a zero star rating to give this black hole in the universe.

I'm a little suspicious of Carmax in general, after this experience, however - I'm going to give them the benefit of the doubt and say that it was only this particular location that had major customer service and quality control issues.

That being said, I have a really, really, really long story to tell but I'm going to sum it up as best I can. But, if you want to save time you can just read this: Even if this particular Carmax offered you the most expensive car on their lot for FREE, do not set foot on to this location or get your car serviced at this location. I'm serious. Think of the children.

And now the story: Last year, I hydroplaned and crashed my car so I was in the market for a new one. I bought a 2001 Volkswagen Beetle (think what you like of the make and model, but I liked it). I had zero problems with the purchasing process. However, almost immediately after driving the car off the lot, I began experiencing service problems.

The AC died, the car had hard downshifts when accelerating and had to be specially serviced by a transmission specialist affiliated with Carmax, certain parts had to be replaced and the list goes on.

My car was literally in and out of the shop for 3 months, less than a month after I purchased the piece of shit.

First of all, Carmax claims that their cars are run through a thorough inspection and they even have a crashed car showcased in their lobby claiming "You will never get a car like this at Carmax.

Complete and utter bullshit because I have the paperwork to prove they overlooked simple issues with my car that was supposed to have been covered in their inspection. Not only that, but I've discovered that my Beetle has had body damage and was repainted to hide it.

Secondly, the customer service at the Carmax service center is absolute horseshit. I wouldn't wish that place on my worst enemy.

I never spoke to just one representative and when I made valid complaints they would scold me for speaking to the wrong person or argue that I was incorrect (I got a $100 coupon for service on my car because I had to call corporate to prove I was right - coupons which I'm NEVER going to use).

I don't know if having shit-for-brains is a job requirement for working at Carmax but the people I had to deal with had zero sympathy for me, always fed me misinformation about my car and treated me like I was some crazy, complaining customer.

I was supplied with 3 rental cars (one of which they called me about, asking if I had returned it when I already had my Beetle back) and later asked if I liked the rental car - that maybe I should switch.

I was even scolded by my serviceperson for my responses when I wrote on my survey about the horrible customer service experience - he insisted that I should go straight to him if I had a problem. Oh what a GENIUS idea if only you actually fucking answered the phone when I called and provided me with accurate information about my vehicle. But I guess they don't teach manners in How to be a Fucktard at Carmax Training Camp.

The only way I reached a timely resolution was by calling corporate and finally getting my car fixed and returned to me.

Now I actually pay the $72 deductible (as opposed to the $50 at Carmax) to get my car service elsewhere to I can avoid the hemorrhoid that is Carmax on Semoran.

P.S. My boyfriend bought his less-than-3-year-old, less-than-33k Mustang GT from Carmax and Sanford and the alternator just died on him. Way to do your awesome inspection, Carmax! You've got some quality inventory for sure!