DeLuca Toyota in Ocala, FL


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Specialties

DeLuca Toyota was established in 1978, and the same management continues to provide excellent service. As one of Florida's fastest growing volume dealers, DeLuca Toyota will get you in the perfect vehicle. Located in historic Ocala, Florida. We are just a short drive from Gainesville, Leesburg, Homasassa and The Villages.

History

Established in 1978.

Frank DeLuca, President and Owner of DeLuca Toyota is proud to live and work in Ocala Florida, fulfilling automotive needs from Maine to Miami. "It has been a pleasure and honor to support the Marion County Community for more than 35 years. Giving back to a community that has given me so much is just the right thing to do. I could not do this without the loyalty of my customers and employees, and for that I'm truly grateful." ~ Frank DeLuca

DeLuca Toyota


Dealer Info:


Phone(s):(352) 732-0770
Address:1719 SW College Rd, Ocala, FL, 34471
  • Monday: 9:00 am - 9:00 pm
  • Tuesday: 9:00 am - 9:00 pm
  • Wednesday: 9:00 am - 9:00 pm
  • Thursday: 9:00 am - 9:00 pm
  • Friday: 9:00 am - 9:00 pm
  • Saturday: 9:00 am - 9:00 pm
  • Sunday: 11:30 am - 5:00 pm

Reviews on DeLuca Toyota

 
Steven C. | 2015-01-24

Went in for the standard 15,000 service and everything went just fine. Nice new building, good waiting area with refreshments and TVs. Was in and and out with a wash for an hour. No complaints, would go again.

 
Pamela J. | 2015-01-24

Now, Sales Manager Jim is very nice and friendly along with salesman he referred me to to test drive the car I intended to purchase.  The facility is also lovely and they have a cafe and large seating area while you are waiting for whatever it is you are waiting for.  So, those components get high ratings from me.  The low rating comes from what happened today thanks to the Owner, Mr. DeLuca...

I saw a used car for sale I've been looking to buy in Friday's (yesterday's) paper the The Villages Daily Sun.  I immediately called in to find out the specifics on it, which Jim shared.  I told him I'd be in over the weekend for a test drive.  When I got there today, fully intending to purchase the car if everything checked out, Jim and the salesman searched for the keys high and low and could not find them.  They came over and sat down with me to explain the situation with sincerity...

...turns out Mr. DeLuca purchased the Porsche for his wife!  Now, couldn't he have done that before putting the ad in the paper?  The car must have been available on the lot long enough to have taken a photo for the ad and in the interim of waiting for the ad to run.  He had plenty of time to put it aside for his wife and not advertise it to the public.

Now why the wife even wants a used Porsche and can't get a new one with her husband owning a car dealership is mind boggling in itself.   The salesmen relayed to us Mr. Deluca claimed he wouldn't even sell the car for a $5,000 profit.  

Hey Villagers, all 100,000 of you and growing, head on down to Leesburg or Orlando for your new Toyota purchase.  If you take your chance in Ocala, Mrs. Deluca may snag your car out from under you.

 
Arden T. | 2013-04-13

Where do I begin with these FAST TALKING DISHONEST SALES STAFF AND MANAGEMENT, this was the absolute worst experience I have ever had trying to purchase a new vehicle. The most dishonest staff in Florida. After 7 hours of trying to make a deal, it was time to sign the paper work. From the price of my trade in to the interest rate, it was not what we agreed, when I changed my mind and did not sign, they had without my permission already took my car and removed the seat covers , took my decals off, changed the oil, removed the plate and plate holder emptied my personal belonging and was showing it to customers trying to sell it. What an invasion, we were still negotiating. When they realized that I was not going to purchase a new one, it took over an hour to get my car. Then they threw the keys down on the desk and did not even let me know where my car was. I had to walk around the parking lot about 15 minutes until I found it. they did not put my seat covers back on or offer to give me new decals. What a bad ordeal! I will never go back and advise others to stay clear of this dealership!!!
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Delia P. | 2011-03-03

Let me start out by saying I hate, hate, hate, hate getting my car serviced by dealerships. They're overpriced and 99.9% of the time you feel like they're ripping you off.

With that said, I was left with no choice. My air was non-functional (in FLORIDA, let me remind you) for over 6 months. I've been surviving only because of our "winter" months. I took my car to a small, private dealership my parents recommended and was told they "think" my problem was my evaporator coil, and it would cost $1,600.00 to replace it with no guarantees it would be fixed. Uh, what??

So, I got a second opinion from another mechanic in my parents neighborhood, who, for the most part, will not work on A/C. He diagnosed the evaporator coil problem, and also provided me with a list of other things that should repaired and gave me the sage advice "Do not take this to a private shop, take it to a dealer since they have to go through the dash and you have airbags. Make sure they use Toyota parts."

So, begrudgingly I headed to the closest Toyota to me. They told me they had no rental cars available (of course not) - and so I made reservations with Enterprise (they pick you up, no?).

I got to Toyota bright and early in the morning and met my service writer, Marcie. Great, I thought, they send me to the woman service writer so they think I get my guard down and I buy whatever they say I need no matter the cost (don't fool yourselves, the attempt has been made before at other places).

So, Marcie let's me know that they do indeed, now have a rental car available for me. I walk over to the rental area, where again - my question of how much the rental car will cost, is deftly avoided.

After practically having to sign my life away - CHA CHING! It's less than my Enterprise rental. +1 point for Toyota. I drive away, call my Mom, tell her good the good news of saving money on the rental and tell her I'm just waiting for the other shoe to drop from the Service Department.

So, late that afternoon, Marcie the Service Writer calls me and asks me if I'm sitting down. "Oh no!" I think, if the little shop wanted to charge me $1,600.00 for something they couldn't even guarantee would fix the problem, I had to be in about the $2,500.00 range here. Uh. Good-bye tax return, good-bye family reunion trip to Disney, good-bye stress-free for a few months.

Marcie gave me a long list of things that needed to be replaced, including my battery (I knew it would be coming soon)... And the quote? $1,578.00 and some change... Including the labor, parts and car rental!!!!

With very careful self-restraint, I professionally told her to go ahead and complete the work. The Hubby-Type man asked for the quote in writing, which she was more than happy to do. And while there picking up the paperwork, we asked her to go ahead and complete a much needed oil change as well.

Marcie expected the work to be completed the morning after next. She called the next morning to let me know it wouldn't be done that afternoon. Problem, I had to be at work by 545pm. "No problem", she said, "I'll make sure you have it before you go to work." True to her word, around 2pm I got a call that my car was done.

I returned my car (easy as pie), and went to the cashiers desk, and paid my bill. Marcie came out to see how everything was.

AWESOME!

I expected to be raked over the coals, swindled and abused. And I got quite the opposite!!!!

Marcie was awesome! She didn't suggest any work that didn't need to be completed, and she did more work than I expected (as she comped a couple of things) for the price.

She has certainly won herself a repeat customer.

The only reason I am giving her 4 stars out of 5 is because it's too soon to ensure my freon leak is fixed for good. It could take a couple weeks to leak out. But, so far so good, and I do have a 12 month warranty.

I certainly recommend Marcie with Toyota Daluca. But, with all other sage advice I provide, protect yourself and educate yourself. Get a second opinion. No matter who it is, get a quote in writing, understand your warranty terms, and make sure everyone is on the same page.