South Motors Mini in Miami, FL


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On this page you can find detailed information about the company South Motors Mini in Miami, FL.

The following is provided current addresses and telephone numbers of all branches car dealer South Motors Mini, and using the card, you can easily locate it visually. Also on the page provides information on dealer South Motors Mini in other cities in the Florida.


Dealer Info:


Phone(s):(877) 209-5471
Address:16215 S Dixie Hwy, Miami, FL, 33157

Dealer Info:


Phone(s):(877) 209-5471
Address:16215 S Dixie, Miami, FL, 33157

Reviews on South Motors Mini

 
Stephany W. | 2015-03-19

So so, could be better. There are very few Mini dealers in the Miami area, I decided to visit South Mini for some accessories that I wanted for my car, and everything was so complicated, I waited more than I should have, their accessories selection is very small, the service is not so friendly, and I really don't understand why, this is a BMW / Mini dealer, the customer experience should be 5-stars, but it isn't.

 
Crimson K. | 2014-11-17

This review is specifically for the Mini Cooper service department, since I did not buy my Mini at this dealership. It was an overall positive experience.

I called them at 10:30 am on Monday and they squeezed me in for an 11am service appt to flush brake fluid (warning light was on) as well as run a general diagnostic check. I was still within my Service warranty period and confirmed over the phone that this check up was free.

When I got there they took my car right away and checked it. Shortly thereafter, I was ushered to a small room to speak with a service manager. He explained that to change the brake fluid, and to change a filter that needed replacing, and to run the general diagnostic test would cost me $450. I was shocked and proceeded to explain to him that I was within my warranty period. Then he told me I was with in my factory warranty for mechanical repairs, not my service warranty, and that I was going to have to pay out-of-pocket. I sat there flabbergasted for a minute and was about to ask them to just give me my car back so that I can get the brake fluid flushed elsewhere for maybe $80 when he realized that he had the wrong paperwork in front of him. He apologized profusely and proceeded to retrieve the correct paperwork for my car which he immediately confirmed was still under the free service warranty. Not sure how that happened, but it did make them look rather disorganized and cause me quite a bit of consternation for the few minutes that we sat there discussing whether or not I was covered.

They offered a free loaner car if the service would take more than two hours, but they explained to me it would probably take one hour. No problem. I went and had lunch and before I was even done eating my car was ready. I rushed back to the dealership, but wait, my car actually wasn't ready! lol... No big deal, they had offered to run it through the car wash and vacuum the inside, which I thought was really nice. So I sat and waited for another 10 minutes while they finish that. When they finally brought my car I tipped the guy who brought it to me. Sadly, I didn't have much cash on me but I was very grateful for the free car wash.

After I left the dealership, the service manager called me again to make sure everything was okay and I was happy with the service. So, overall I had a good experience. Other than the small snafu with the paperwork, everyone was polite, quick, and attentive. I would bring my car here again... But only within the Service warranty period since their estimates seem quite high for just regular check ups.

 
Carlos G. | 2011-05-21

Quite possibly the worst service department I have ever visited. Here's my story: I recently bought a new 2011 Mini Copper for my daughter. After a month, the plastic cover on the sun visor broke off. I setup appt at South Motors to replace, and after dropping off car, waited 2 hours to be told the part needed to be ordered. OK, so weeks go by, and no response to the part, until I get a survey a month later and I kill them on it. Within an hour someone calls me apologizing, to let me know the person that was supposed to order the part quit, and didn't place my order (??!!). By now I'm thinking this place is a little disorganized, but no worries. I make a follow-up appt and arrive to get the new visor installed. Now a new service advisor comes to me to tell me the cost is $130 for the part and installation. When I ask why I would need to pay anything, hios response is "broken parts are covered under warranty". Now I'm really pissed, and I tell him to just give me my car back. I figure I'll write a letter to them and complain later. By now I've wasted 2 mornings, and nothing's been done. Finally when I go get the car, I'm told the key's been "misplaced". After another hour, I'm told it was put in another customer's car, so they need to go pick it up. Long story short - it took me 3 hours to get my car, and no visor replaced.

STAY AWAY FROM THIS PLACE!!!

 
Jessica M. | 2011-03-14

I really can't stand to bring my car here but I live fairly close by and my car is still under warranty.  My 2007 Mini Cooper S has had numerous problems but thankfully most have been minor and all have been covered under warranty.  Their customer service, to say the least, sucks.  I can't count how many times I have had to call them myself and follow up to find out what the problem with my car is, how long its going to take to fix, etc.  They never return phone calls.  The only positive thing I can possibly say is that the Mini service advisor (who would always try to upsell me on special warranties and service packages - so annoying) would give me a loaner vehicle when typically Mini owners are SOL when it comes to getting a loaner.  However, I only got the loaners after complaining to management that my car was always at the dealer and always getting fixed.  This service advisor is no longer at South Motors, so here I sit car-less at the moment, impatiently waiting for a return phone call from the new service advisor.  Take notes, I called at 12, 3 pm and 4 pm today and still have not been able to speak to a service advisor.

 
Max T. | 2010-07-20

So we took our 2005 Mini Cooper S for a simple service.  We ended up finding out we needed $2100.000 in repairs.  It took them almost a week to finish the car not to bad I guess when you consider the dollar amount and the amount of repairs needed.  The bad part was when we picked up the car a few of the items were not completed albeit minor they still were not repaired so we had to bring the car back.  On top of that they lost one of the wheel caps which were custom caps and denied it.  So we had to order new wheel caps for all 4 wheels in order for them to match.  They claimed the car came in like this which it had not.  The mechanic was obviously covering his butt because he ruined the first one trying to figure out how to take them off.  Now fast forward 5 months.  I just took the car for an oil change and found out there was no oil in the car.  The power steering fluid had leaked out as well.  Both of these things supposedly had been fixed in the $2100 we spent at South Motors.  I committed the biggest rookie mistake by taking the car to the dealership in the first place.  I should have known better but for all of you out there that think Dealers do better work HA!  They are completely incompetent.  I wouldn't take this car back there for an oil change.