AutoNation Nissan Orange Park in Jacksonville, FL


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On this page you can find detailed information about the company AutoNation Nissan Orange Park in Jacksonville, FL.

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AutoNation Nissan Orange Park


Dealer Info:


Phone(s):(904) 269-9400
Address:7447 Blanding Boulevard, Jacksonville, FL, 32244
  • Monday: 8:30 am - 9:00 pm
  • Tuesday: 8:30 am - 9:00 pm
  • Wednesday: 8:30 am - 9:00 pm
  • Thursday: 8:30 am - 9:00 pm
  • Friday: 8:30 am - 9:00 pm
  • Saturday: 8:30 am - 7:00 pm
  • Sunday: 12:00 pm - 6:00 pm

Reviews on AutoNation Nissan Orange Park

 
Angela D. | 2015-04-04

I had an alternator go out on my car and had it towed here after hours at around 8 on a Friday night. I left my keys in the drop box with my number. They called and woke me up at 7:30 am telling me they had gotten my info and will call me by 12 with a diagnosis. True to their word they did. I had to wait until Monday to contact my warranty company to approve the work so they made sure I had a rental car. I had a rental by 1pm. They called my warranty company first thing Monday, got approval, and had it done by the time I got off work. Chris was wonderful during this process and made a very stressful time quite a bit less stressful

 
Alicia P. | 2014-07-08

Customer service is always excellent. Quick to greet. The wait time could be better, I recommend dropping off instead of staying. I actually traveled across town for this location because I don't care for the Avenues one.

 
Jeff P. | 2014-03-16

Bought new altima 2 weeks ago.  In shop with major display failure.  Taking all day.  Not happy with the car or the dealer.

 
Josh J. | 2014-02-04

Bought a 2014 Rogue for my wife here and were helped by Shawn and Steve. Both gentlemen were great to work with and we left with both a trade value and purchase price that we were very happy with. I would definitely return to this dealer if I were in the market for another Nissan.

 
Joe K. | 2013-12-22

Worst service ever.

My mom bought Two cars within two weeks from this place and they forgot to give her floor mats and didn't give her two sets of keys. There was absolutely no deal given on her purchases. I know, I should have been there when she was buying, but I wasn't. I hate this place through proxy.

Since they didn't supply my mom with her extra key when she purchased the car, being the good son, I returned with an appointment time of 1:30pm. I arrived at 1:15pm and was told it would be an hour. Considering they told my mom over the phone that it would take 45 minutes and I was 15 minutes early I thought this was fair.

I returned after exactly one hour to be told they hadn't even begun to start making the extra key. I was then told that they would be done "in a few minutes". After waiting 45 more minutes I asked if I could get a better estimate and was told it would be done within 15 minutes. It was not done until 30 minutes later.

I had an appointment at 1:30 and finally left at 3:30pm for a job that supposedly takes 45 minutes to complete. This was completely unacceptable and I hope I never have to return here again. For any reason. Ever.

 
Rob D. | 2012-12-15

Every time I go to the service department, I leave with another example of horrible customer service. Whatever the opposite of having a "can do" attitude is, that is what they are. Case 1: The attachment of my key chain fob broke. The fob worked but would not attach to the keychain anymore. I purchased another one from them for around $100 and they charged me to program it to the car. The range on the new one was horrible and stopped working after a week. Battery, I thought, so I swapped the batteries from my old one. My old fob still worked from a good distance away, but the new one still no longer worked. I brought it back to Mike Shad and they said there is nothing they could do. They didn't look at it, didn't go to the car, didn't try anything. They just declined to care. I removed the guts from my old one and put it in the case of the new one. Case 2: I had new Nissan brand TPS sensors installed using a band on my Volk rims by a local tire place who tried to program them to the car. The tire place was able to get them to broadcast but not able to get the car computer to recognize them and suggested I go to Nissan to see if they could diagnose why the car was not picking up the signal. What I got from Mike Shad Service was excuses as to why they think it could never work rather than assistance as to what my problem was. They said it would cost me $125 to see if they can even read the sensors. After noticing my obvious frustration with their lack of saying or offering to do anything remotely helpful, the service tech went and got his handheld TPS tool. I thought to myself, finally, spend a few minutes diagnosing and not making excuses as to why something can't be fixed. That was short-lived. He gave up after four 30 second tries to read the sensor and suggested I get the tire company to show me where they mounted the TPS sensor. I went back to the tire company and he showed me with the exact same tool the Mike Shad guy was using exactly where they were and even wrote down the frequency and ID codes that were being broadcast.  I don't know if it is incompetence, laziness, or simply that it is Mike Shad's policy to not do anything helpful without a service order to charge to, but I do not believe it is good customer service to give your customers excuses rather than trying to solve problems. If I ran my business like that, I'd be out of business.
UPDATE: Went to Coggin Nissan at the Avenues and they not only solved my problem, they were happy to do so and did not charge me a dime.