Stevens Creek Volkswagen in San Jose, CA


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Specialties

Welcome to the # 1 volume Volkswagen Dealership in Northern California. We are a family owned dealership dedicated to making it easy for people to purchase the car that is right for them. With over 35 years in business our dealership group is pleased to say many of our clients have purchased several vehicles from us over the years. Although we have won many awards, for us this loyalty is the greatest compliment. Our commitment to you: You will be greeted promptly and courteously. A member of our trained staff will make every effort to find a vehicle that best suits your needs. Able to provide you with the best car buying experience. We will stand behind our promises, as well as our cars. Thank you for your time!

~ All of us at Stevens Creek Volkswagen~

History

Established in 2001.

Stevens Creek Volkswagen is part of the Stevens Creek Dealership group, which a family owned and operated since 1972. We currently have 3 generations of our family working here and we are very proud of that. Our approach is to truly treat each client like a family member, we do try very hard to reach this goal. If for some reason you are dissatisfied with your experience with us, PLEASE let us know. We will do everything we can to make things right. Mike Gabbani (General Manager)  Thank you for your time.

Stevens Creek Volkswagen


Dealer Info:


Phone(s):(877) 552-6402
Address:4490 Stevens Creek Blvd, San Jose, CA, 95129
  • Monday: 9:00 am - 9:00 pm
  • Tuesday: 9:00 am - 9:00 pm
  • Wednesday: 9:00 am - 9:00 pm
  • Thursday: 9:00 am - 9:00 pm
  • Friday: 9:00 am - 9:00 pm
  • Saturday: 9:00 am - 8:00 pm
  • Sunday: 10:00 am - 7:00 pm

Reviews on Stevens Creek Volkswagen

 
S R P. | 2015-04-19

After the most puzzling, disgusting sales experience yesterday, I am definitely not buying anything from these guys.
I came in expecting a sequence something like this:
1. Sales guy meets you on the floor. Asks what you're looking for.
2. He explains the trim options of the model you are looking for
3. Finds a car on the lot that meets the specs and walks you around it, then takes you on a test drive.
4. Come back and he tells you the price of the car you just drove and the tradeoffs of features/price.
5.You talk about colors and options, settle on one, get a price, think a bit about it, decide you can live with it, write a large check and drive away.

We go in looking for a Jetta Sportwagen Diesel. Steps 1 through 3 were taken care of by a very young enthusiastic kid (dude, you need to get of there QUICK before the zombies working at this cesspool infect you). After that, he hands us over to a "manager", and we quickly enter the Twilight Zone.

This guy (don't know his name, don't want to know it) decided in about a microsecond that we we were unworthy of his time and attention. He could not be bothered to even tell us what colors were available, which trims had the backup camera, made some unfunny jokes about the sunroof being  a hole in the ceiling, and finally just sauntered away, ostensibly to check on the availability of the car. After a few minutes of staring at each other in bewilderment, my wife and I decided we'd had enough. I went over to his cubicle, where he was presumably playing candycrush, and said we needed to go. He just said "Fine, so long". Why the F&%K did he waste my time if he had no intention of doing anything about selling a car? I don't understand it - he IS in the business of selling, right? Does he have some weird feud with the dealership that he's trying to screw them over? If so it is working, 'cause there's no way in hell I'm going back there.

 
Dawn F. | 2015-04-18

Sasha is the salesman who was very helpful for programming our vehicle..

We are not even customers here but while of visiting from out of town we pulled into the dealership in need of assistance to connect our second phone into the blue tooth system of our vehicle.

Sasha was personable, friendly, knowledgeable and helpful. The first salesman who we asked for help couldn't figure out how to hook up our second phone either, the first phone set up is easy but there are a few steps for additional phone set up which are not clearly noted in the manual, so he grabbed Sasha for back up assistance. Sasha immediately helped us figure out how to program a second phone and even showed us some cool features of our new car that we did not know about.

Thanks for your assistance Sasha, it was much appreciated!

 
Angel S. | 2015-04-15

Called in to schedule a regular maintenance. I had a questions about payment. Then, the girl at service desk told me to hold on the phone so she can get someone else to answer my question. Waited for 10 mins over the phone and then my phone call was dropped out of blue. Called back and I was told that the service department has already closed today. So....they can just drop customer's phone call once it passed closing time even when they were in the middle of a conversation? Should know better when I see the star rating from yelp...  Nothing personal. You got a one star because you are in service industry and you provided poor service.

 
Rose M. | 2015-04-13

I will never go to any other dealership ever again to buy a car. Stevens Creek Volkswagen really made buying a car a pleasant experience.

I loved it here so much I bought 2 cars in a 4 month span. If your looking for a new car go here & ask for DANIEL . I never knew anyone who cared more about what I wanted & what was financially best for me then what was going to make him the most money. He made buying a car really easy & helped me choose a car that worked best for me. Both David & Raja were the managers that assisted in buying my car & both were pleasant to work with as well.

Thanks Stevens Creek Volkswagen!

 
Kalli Z. | 2015-04-09

My husband and I went to purchase a new vehicle and dealt with a car salesman named Pete. We decided on a vehicle and then the negotiations began. After much back and forth Pete started to become visibly frustrated and once we came to an agreed price said "now I am not going to sell you the car because of principle." We went back because at that point we needed the deal and the car.  My old car was in bad shape and I was starting a new job that Monday. So we were kind of backed into a corner also.  The price would be agreed on if, and only if, we gave him an outstanding review at VW per his request. We started the paperwork and payment.

During review of the final paperwork we found a BIG mistake. The interest rate went up from what had originally been discussed and written on the negotiation form by the salesman. When confronted with the issue, his hesitation to show original paperwork spoke for itself.

Everyone else was very helpful and kind. There was a tear on my steering wheel and it was replaced quickly and efficiently by the service department. Dealership recommended, salesman not so much.

 
Lenore L. | 2015-04-02

I think Sasha is the name of the young boy who tried to help us but was just pushy and insulting. We couldn't even have a conversation about the vehicle we were interested in because if we even mentioned a comparison to another car he said well go get that one then. There were a lot of pieces of plastic missing from this car and he said, they all come that way. I said no they don't, all the ones we looked at don't have any missing pieces like this. Your price should reflect the missing pieces. That was one of the several times he said well go get that one then. We finally asked him to please excuse us so we could look at the car and talk about it in peace. And we asked for another salesman, who was great. I forget his name but he was internet sales or something. Looking at past reviews it looks like this guy has been there for quite some time so I guess VW just thinks it's okay to be rude and insulting to customers.

 
Charles C. | 2015-03-29

I have purchased 11 new cars in my life so far and I can truly say that the buying experience at Stevens Creek VW has been the best, bar none.  The sales people are very professional, very friendly, and treat the customer with respect.  I shopped around and I certainly did not get this level of attention or appreciation at ANY of the other VW dealers.  Went in on a Sunday, made a buying decision on TUE, got the car on FRI (shipped from another dealer). Perfect experience.  Then bought a bunch of stuff in parts and that was a great experience as well.  Shout out to Mitch (sales) and Joey (parts).

 
Kudzi M. | 2015-03-26

I had very positive experience with this dealership. In particular, I spoke to Doug who went above and beyond in helping me to resolve a problem with my car. Doug managed to not only fix the issue I had with my car, but negotiate on my behalf with the dealer I bought my car. In my past experiences dealers do not usually take this extra mile, and I was impressed with constant and consistent updates on my car. Doug even reduced the labor on my vehicle on (an extra issue I had).  I highly recommend Doug and VW Stevens Creek.

 
T. C. | 2015-03-04

I was just not impressed this last time
i took my car in ..

it was just regular maintenance/recall... they
call me and want me to purchased a tire from
them , over priced, NO thanks

i get my car back after saying NO to the tire replacement
and now my dash lights up and says "SERVICE"
interesting it was not saying that when i turned it
in the other day..

i open the glove compartment PUSH the
reset button and BAM the sign is off..

they over priced me for a small part i needed to
fix ..and when i ended up paying they tell me
they gave me a huge discount ., uhu sure.

I Just didn't feel these guys were being honest with me this time ,SHAME

 
Debarshi K. | 2015-03-03

2011March and it was the biggest mistake of my life, Got my VW Golf from here, beware of a con artist called Kevin Lam, the service department is ok but this cheat spoils the reputation of VW brand and the dealership

 
Michael B. | 2015-02-18

This is a review of Service Department:

I do not recommend coming here for the following reasons:
1.  I needed to call back daily to get updates on the status of my vehicle
2.  My service rep was unorganized and forgetful. He apologized every time we spoke about either not calling me back or for not informing me of another delay.
3.  Service rep never asked if I needed transportation to or from the dealership for my service.
4.  Got the runaround on when a part I needed would be available. Ended up taking over a week to get, meanwhile I had no car.

Needless to say, I won't be returning and will try another South Bay VW dealer for my next service.

 
Melanie S. | 2015-02-13

I had been wanting a beetle for the longest time! My father and I decided to check out Stevens Creek Volkswagen, just to look around. Mark showed us the beetles and was very helpful! I appreciated that Mark was not pushy, unlike many salesmen. We told him that we were not looking to purchase a car at that exact moment, and he was understanding. Mark is extremely knowledgeable when it comes to the cars. He is willing to work with you, to find exactly what you are looking for. I enjoyed this experience so much that I did decide to go back and get the beetle. Thank you Mark, I love my new car! :]

 
Hesham E. | 2015-01-25

I called Stevens Creek Volkswagen and two other dealers in my area to inquire about the new e-Golf. I was excited to find that Stevens Creek had one in stock according to vw.com , so I called and the sales associate confirmed they had it in stock and it was being prepped. I told him that I would head over right away to get a quote and check out the car.

It turned out that it was not in stock. It was sold the previous day and they "forgot" to remove it from their online inventory.

Despite them wasting my time, that's not the only reason why I'm giving them a 1-star review. While going through the same old song and dance with the sales associate and sales manager, he comes back with a lease price for the e-Golf that wasn't just ridiculous, it was insulting.

The other two dealerships quoted me $299/month with $2349 down; standard lease deal provided by Volkswagen. Stevens Creek VW's quote: $499/month with $3000 down. This is for the same exact car with the same exact options and sticker price.

My jaw dropped and I told the sales associate how absurd that asking price is compared to the other VW dealers' prices in the area. He said the other dealers are selling below invoice (not true) and Stevens Creek VW is inflating the price because of the high demand on the e-Golf.

Well, they are well within their right to ask whatever price they want. But I'm also within my right to shop elsewhere and share with everyone how dishonest and misleading they are.

With that said, if you're looking for the best deal on a VW, skip Stevens Creek - you're not going to get it there.

 
Tina G. | 2015-01-21

Joe C is the best!  When the tow truck driver picked me up and said my engine was shot, I was a mess by the time I arrived at SCV.  Joe C told me to not to worry and helped calm me down.  Turned out to be a loose bolt and the engine was fine.  I've since taken my car in a couple of times.  Joe is always very helpful.  The staff is always friendly.  And no messy smear marks or forgotten trash in my car when I pick it up.  It's refreshing to go somewhere helpful and clean for car repair.

 
Cherizza L. | 2015-01-18

This is a review for the service department only and is actually of my current experience. Since they aren't responding to me via phone, maybe this will catch their eye.

TL: DR; brought car if for an oil change. New problems crop up after oil changes.  No update or contact from dealership for 2 days on what is wrong with the car or even when I can expect to get it back. Dropped it on Thursday and won't know a thing about it Until Monday.

The Real Story:
Thursday morning my car gives me an Oil Pressure warning- not the first time but decide I should get it looked at.  I wait a few minutes- fine no problem, then get a service manager to work with me.  We check the oil and he explains there's no oil in the car.  Fine, I say can you change the oil and check for a leak since 1 i got a leak fixed 5 months ago and 2 i should've been able to go 6000 more miles before my next one.  I wait for about 3.5 hours for an OIL change.  Service manager doesn't give me an update once until the car's done.  He explains all the other things wrong with my car but tells me they can't figure out what's wrong with the oil leak and need more time. I decline- have to work and drive the car off.

I work 4 miles from the dealership.  Oil Pressure warning that i brought the car in for goes off 3x from the dealership to work.  It's driving AWFULLY and I finally get to work and tell them the issue- they advise I bring it back. As I'm driving back to the dealership - the car continues to have an oil pressure warning but now it won't accelerate or shift out of 2nd gear! Then the check engine light comes on.  All of these symptoms were NOT an issue when I first brought the car in.  I run an errand, go check on the car- they hadn't gotten to it but offer me a shuttle home. Service manager lets me know he'll be on vacation Friday so another service manager will call me.

Friday:  I hear nothing from the dealership. So I call at around 11:30, receptionist tells me my service manager is on vacation (duh) but another one will call me.  Slience.  2:30 I call again, receptionist first can't find my car- is asking me if it's really under my number of name- finally finds it, tells me it'll be ready by 4pm and the manager of the service department will call me to tell me what they did. Mind you- I don't even know what repairs were called for.  Then at 4pm a service manager calls me to tell me they need to keep the car until Monday, 12 errors and they have no idea what is wrong with the car.  No offer for a loaner nothing.

Saturday: I call the dealership asking for a call back for SOMEONE to explain what is wrong with the car.  Receptionist- this one was super friendly and understanding- says there's a note a service manager will call me but she'll make sure someone does.  Low and behold, no one has called.

At this point, this has been by far the WORST service experience I have ever had for ANYTHING- even comcast.  I just want to know what's wrong with the car, fix it and sell it so I will never have to deal with a VW dealership ever again.

 
Brendon B. | 2015-01-15

This is for the service center. Usually I hate dealerships they like to squeeze money out of you. Maybe this place does, I don't know yet.

Anyway 30k was under warranty. When I booked the appointment they said 1hr. Dude at service center said 1.5 hr. It actually took almost 2 hours. I was kind of expecting them to lie about how long so I guess I'm being too nice on this review.

I'll update the review again in the future.

 
Kasandra T. | 2015-01-12

I had a wonderful experience purchasing my new/used car at Stevens Creek VW. Pete was my salesmen and he was very nice, professional and attentive, without being pushy. I realized I went to the wrong dealership shortly after I arrived (was supposed to be at Sunnyvale VW) but I wanted to look at their Inventory anyway, since I was there.

I asked to be left alone and let me preview the Inventory and if I wanted to test drive something I would let him know. He let me browse and when i was ready to test drive, he instantly appeared. We haggled back and forth slightly, nothing to painful. At the end, I am thrilled with the deal we made and the over-all service I received. I highly recommend this dealership. Also, Nathan in Finance made it quick and painless. Thank you both for your professionalism and great over-all service!

 
Raymond L. | 2015-01-12

DO NOT DO BUSINESS WITH THEM!!!

Worst dealership I've dealt with. Ordered part, they ordered wrong side. Had the customer waiting for part and in need and couldn't fix the issue. The right and left side price was a significant difference in price. Not worth your time. I hope this business closes because their customer service is horrible. Let someone better take over. Their reviews make sense.

 
Jose S. | 2015-01-02

My wife and I were shopping for a car. We were just looking around and visited several dealers. Reason why we decided on getting a 2015 Jetta from this particular dealer was a salesman named Bang Bang. Well that's his nickname. What we liked about him was his honesty regarding what he could do and couldn't do. We didn't feel like wasting our time with haggling and he was very accommodating. He was very close to matching the discount we asked for. All in all even if we ended up paying more than we should have the service itself was very easy going and that's what we enjoyed the most.
Will definitely be going back for our next car.

 
D P. | 2014-12-27

This is the worst dealership. Providing a summary of the service received. If I could give it zero stars I definitely would. Drove from Sacramento to Stevens creek because they had the exact model I wanted, color and all. We were at the dealership for 15-20 minutes and not even approached. I went to the service desk and they said a salesperson would assist. I indicated that I had been referred through Costco auto program...out comes Boris...maybe it was his thick Ukrainian accent or just dealer tactics, but he flat out said if you don't like dont buy we have people lined up for this vehicle...I said I had seen it online for over three months. Requested to speak with sales manager made agreement, said to take a break and come back. Came back and Mark/Mike was gone. Finance guy asked why we left. Finance guy got into an argument with salesman. David Wei the other sales manager was a joke and rude. Was going to put $10k down but tried to put me into a lease. Last customer that evening. Walked out on them. They tried to talk us into a deal but we weren't having it! Go elsewhere capital Volkswagen or Winn Volkswagen they are super nice!

 
Tom M. | 2014-12-19

I was referred to them through the Costco buyers program.  I received a automated email saying someone would contact me when they opened.  Waited a day, and never heard from them.  Sent them a email that evening asking if they were still interested.  Got another email from them at 4:30 the next morning saying had not received a response from their emails.  Sent them another email asking what that was about, and if they didn't want to participate in the Costco program to just tell me.  Never heard back from them.

 
jay p. | 2014-12-09

Review of Sales: Good Choice

I bought a new 2014 VW Jetta here in September. I had shopped at Boardwalk, too, and they tried pulling that classic car dealership crap. I walked out and drove over to Stevens Creek.

First of all, it's a nice place. It's a dedicated VW dealer, and I figured out it's been family-run for at least two generations. I like that.

Next, I walked in cold and I was handed off to Pete and that worked out really well for me. He made sure they had a model I was interested in. Then we talked numbers in a no non-sense kind of way. After a little back and forth, we came to a number that I was able to do. And that was that. The rest was straightforward.

Pete seemed to be a VW owner himself and showed me a few features that I would have eventually figured out on my own anyway, but I appreciated his enthusiasm. Good stuff. And, I got to drive my new car home that evening. What's better than that?

Shout-out to David in finance for being easy to work with and very, very patient.

I'm writing now, just after I brought in my new Jetta for the free three month inspection and fuids. I've been completely satisfied with the car itself. I had what I would call "a four-star neutral experience" with service - they did what they said they would in the amount of time they said and did it well - it was great.

I'd recommend Stevens Creek VW to a friend.

 
Jonathan T. | 2014-12-04

Good experience for my completed purchase of 2015 VW Golf.

Started dialogue with Mark over the internet.  Eventually came into the dealership the following week.  Mark promptly came out to meet me.  He was very patient, knowledgable, and conversational.  I test drove a couple of cars and we went back and forth with pricing and different avenues for purchasing.  Took a couple of hours before getting down to brass tax.  Settled on a price and they were patient as I lined up insurance.  

To close out the deal I talked to Red, a finance manager.  He's pretty intense and I can see him coming off as aggressive to some.  We settled on good financing terms while I conceded to buying some discounted extras.  After that I met back up with Mark to complete a feature presentation of the vehicle as well as a visual inspection.  Whole process took five hours.

All in all I probably left a few hundred on the table but I was impressed with the patience of the individuals I encountered.  Of course one could chalk this up to the "wear you down" strategy but I'd rather be given attention rather than a quick cold shoulder by personnel with "better things to do."

As my first car purchase this earns a solid 4.

 
Amber D. | 2014-11-24

I was very impressed with this company. Mattias helped me to find exactly what I was looking for and went above and beyond. I was wicked impressed with his non-salesy approach and felt like I got the best deal.

 
Dawna M. | 2014-11-22

Pain in Pete's butt. Yes, we went in prepared with extensive research on used Tiguan's and the trade in value of the Toyota. Based on the information we thought we could negotiate a price that met both our needs. Unfortunately that did not happen. We drove from Santa Rosa to San Jose to find the perfect car with everything we wanted. Initial communication was with Mark and Mike which was professional and courteous. They followed up with emails and phone calls for us to come in and look at the car that had been on the lot 60 days. Too bad Mike or Mark wasn't there to meet with us the deal might have been reached. Instead we were greeted by Pete who seemed nice enough and also seemed to know about the vehicle. Test drive went great so we sat down to talk numbers with the trade in and lowering the price of the Tiguan since it was well over the average. Not only did the coffee suck but so did the negotiations. The first round was a lot higher than it should have been and when we told him what monthly payment was the target he gave us all sorts of random numbers and excuses that didn't make sense. He also said most people pay list price for all cars on the lot. There were other used Tiguans on the lot but he didn't try and show us anything else that might have fit what we were looking for. We had to ask for our keys back 3 times because we wanted to leave since the negotiations weren't going our way. Not a happy potential customer and will never go back. We were going to take our son down to buy a Jetta but I think we will keep our money here in Santa Rosa and go to Hansel VW since their customer service has always been good. I have not had to walk away from a deal, most dealerships are willing to work with the customers and not get mad. Pete seemed to be really frustrated with us because we were asking for a good price based on our research, he didn't even say good bye. I don't think they really wanted to sell the car that had been sitting on the lot for 2 months. I would have expected better service from a VW dealership. (We currently own a 2013 VW beetle and a 2012 VW Jetta so we are loyal VW owners)

 
Michella L. | 2014-11-15

Husband made a stop here before we drove to San Fran to purchase a car we had found using Auto trader.com .  This auto's purpose was intended to be a small car to scoot around town, drive to work, & carry my supplies for part time home infusion job.  In an attempt to save gas, plus be fun, we thought a VW Beetle convertible would suffice.  Turns out trunk wasnt big enough.  Husband met with salesman, Pete, & proceeded to "pick me out a car."   Husband very impressed with CC after driving.  Arranged for me to drive over & see what a gem he had found.  Indeed, car very nice, just not the niche I needed it to fill.  I opted to drive a GTI.  Husband not impressed at all.  All the time , Pete is with us, listening to us bicker.  Allowing us all the time we needed to look, very patient.  Finally, we could not come to any conclusion, I asked Pete if he had any suggestions,  sporty & fast for me,   fast & luxury for husband.  He suggested Golf R,  we drove it & both of us were happy.  Finance guy, Red, fantastic,  no high pressure add on pkgs.  After deciding on Pete's suggested, Golf R,  process went very quick.

 
Janina F. | 2014-11-06

TL:DR; Sales associate named Danny lied to us about handling Canadian credit and about the terms he could get us, didn't show up to our follow up appointment and consequently wasted 5+ hrs of our time when he knew we were on a tight schedule.

Long version:

We had a guy named Danny (also goes by Daniel) helping us. He basically promised us the moon without having any authority to do so, ultimately wasting several hours of our time. What made this worse is that at the time we were driving a rental that was expiring, leaving us only 2 days to find a vehicle.

We explained to Danny that we had just moved here, that we were Canadian citizens, that we didn't have local credit history. We explained to him our visa status, where we work, etc. Basically we gave him all the info up front because we have spoken to several other dealerships before and they mentioned right away that some of these factors may give us problems when trying to finance a car. He told us that all of this was no problem, that they deal with Canadians all the time and that we can use our Canadian credit history no problem. Then he did the drawn out back-and-forth negotiation of the price, disappearing for about 20 minutes at a time after each round to "discuss it with his manager" (In retrospect he probably went to shoot darts in the back room or something). In the end we seemed to agree on a price, agree on the terms, have everything set up and ready to go, but we wanted to sleep on it and come back the next day.

The following day my husband called and spoke directly to this Danny character, told him we would like to proceed with what we discussed and scheduled an appointment for that night. When we arrived, Danny was nowhere to be seem - I can only assume that he was hiding - so another salesman started helping us out. He started the drawn out negotiation dance again, but cut to the chase and told him exactly what it boiled down to in our conversation with Danny. He was shocked at the terms Danny agreed to and said that he had absolutely no authority to do this, that there is no way VW could adhere to these terms, that no manager would have approved this. He told us that we could not use our Canadian credit report and the financing could only extend until our visas would expire. I was half-expecting him to then tell us that there is no Danny, that some prankster off the street came spoke to us the night before with the sole purpose of wasting our time.

I consider my time to be too precious and I would never ever return to a dealership where staff plays practical jokes, or whatever that was, on their customers.

 
Tim A. | 2014-11-01

Last week, I bought a new 2015 VW Tiguan SEL at this location.

The two sales representatives I met, *MIKE* and *MARK* made an excellent team in selling me this car. Mark welcomed me, guided me through the different models and their options. Mike took care of the actual negotiation and final sale.

I took quite some time in the negotiation process but everyone stayed extremely patient and remained friendly the entire time. Especially Mike, who invested a long time in me. He also helped me with my lease and my car insurance, which I appreciated since I am a new expat. I have just received my SSN, but I didn't have any credit score and needed a push in the right direction. I believe Mike is an honest and straight-forward sales guy.

Both gentlemen went above and beyond to help me out. They certainly know how to treat your business at Stevens Creek VW. And you should definitely check them out if you're in the market of getting a new car!

Even after the sale was all finished and done, they already proved themselves as service-minded people. Nathan, the finance guy, is the nicest guy when it comes to helping a new customer feel at home. And Mark, the original sales representative that had started this sale, finally sent us on our way after treating us to a clear, thorough, honest and well-explained explanation of the car.

The car itself, a VW Tiguan SEL, is very nice as well. It is not the BMW that I was used to in Europe, but it is definitely a whole lot better than the Cryslers and Toyotas I have been driving in the US! My wife also seems to like it. And that must be the first time we ever agreed on a car!  :)

The entire experience has been very good up until now. I will make sure to update this review in the future to keep you posted.

 
Bob J. | 2014-11-01

Customer for several years, never again, qouted nearly $1k for a simple repair, private mechanic very well regarded did a great job for $550. If you are out of warrenty buyer beware, do your homework.

 
Juanita R. | 2014-10-31

I bought a 2006 VW Passat. A month later it needed a huge repair. Good thing it was still under the warrenty, but the worst part I bought the car in 2010 four years after my freakin car needs a transmissions, for the past year if its not one probblem its another. Very expensive cars and very delicate.  Do your research on the VW cars,plus when when its cold I cant even open the trunck, becouse if I do it will not close, as of right now im speaking with a attorney and checking with the bar

Thanks god for social media where you are able to report and get your research.

 
Stephanie M. | 2014-10-28

This review is for Pete. He helped me buy my second car. He was a little pushy/ aggressive on my first visit, but provided great service my second visit. We came to an agreement. He gave me the deal i wanted. Everything worked out great (:

 
J C. | 2014-10-25

Waited over 30mins for a salesperson. When we finally met him I asked him about the 2015 Touareg and he had no idea - I knew more about the car than he did. So he went and spoke with his boss. And so we waited for 15 mins and he came back none the wiser and was very vague and couldn't even show me one...he didn't even know if they had one to show! Are you serious!! Went over the road and test drove the Cayenne - Porsche is light years ahead with their service.

 
Peter T. | 2014-10-24

My experience shopping for a VW at Stevens Creek VW was mixed--some good some very bad, but not ever great.

- First, the good:

I visited Stevens Creek VW many times trying to figure out if a VW Passat (or other model) would work for my back as well as my 97 Passat (which has been a great car!). Mark Chamos, Bang Bang, and Daniel Muella all worked with me and were helpful, each in his own way. Dave, a manager, was also helpful.

- Now, the first bit of bad:

One of the first times I visited SC VW, I parked my car down the street, looked at cars at several other dealers, and then walked up to the SCVW lot. The first salesperson I came across was a tall blond fellow who responded to my request for help with an insulting remark about how people who walk into the dealership (instead of arriving by car) always waste his time. And he wasn't saying this as an ice breaking joke, as he was argumentative in general. Not the best 1st impression!

More bad:

One of the managers (Raj) also treated me in a highly insensitive and insulting manner, essentially instructing one of the sales people I had been working with to tell me that if I didn't buy something that day, I wasn't welcome back. Well, since they didn't have the car that was my leading contender at that point, I wasn't about to buy.

Instead, I went back to Capitol VW in San Jose--where I was always treated with courtesy and respect by a staff who are actually interested in having satisfied customers--and bought the Passat I was looking for, as they had just gotten it in stock.

Overall, (IMHO) SCVW has an attitude problem, probably due to the management. On the other hand, Capitol VW was ALWAYS expressing the belief that if they could satisfy me as a customer then I would be likely to purchase a vehicle. They were right!

 
Elizabeth P. | 2014-10-24

We had a horrible experience with Pete. Initially with Sasha it was going well.  Personable and showed us something we loved. Then we met Pete and it went downhill. He was very pushy and did not give us the price we agreed to. We did sign the papers and gave a check but talked it over and found a better deal at Boardwalk in RWC. Almost 3k cheaper! We were still at the dealership, never left, and told him we change our mind. He lied.  Said we couldn't.  We knew our rights and kept insisting he return our check and void the contract.  He kept stalling saying he would work a better deal. He kept delaying so we wouldn't get to Boardwalk before they closed. I told him my 15 month old was very tired we will not be changing our minds please return our check. He said "whose fault is that?" I was livid. He also told us Boardwalk was lying to us about the price. Finally I went to the guy who did the paperwork and he returned our check and we left.
Boardwalk not only waited after hours for us. They were so kind and did not lie. Gave us exactly what we talked about on the phone.
Overall: terrible experience and you will get a much better deal at Boardwalk (especially through Costco) with much nicer employees. Pete is pushy and will lie about your rights.

 
Laurie L. | 2014-10-17

The service department needs to go back to customer service school. They have the worst customer service. I wish I hadn't bought my car from Stevens Creek Volkwagan!!

 
Carlos M. | 2014-10-15

I love volkswagens!! I also like talking to people who know about volkswagens when I am wanting to buy one.

I arrived to the dealership thinking someone would come out and talk to me.... No one came out. I had to go inside and talk to some lady that was sitting behind a counter... She didn't great us.

Afterwards, we went back outside to find more cars. They sent out this guy...

I told the guy what type of car I was looking for. I told him. VOLKSWAGEN GTI. This guy offered me a scion.....

Good job hiring people who don't know what they are talking about.

 
Gigi W. | 2014-10-05

This review is for Kelati who we consider to be the "Best Sales Rep" at Stevens Creek Volkswagen. My son just graduated from his MBA and needed a car. Last week we went to several dealerships but couldn't find a car or a salesperson that we felt confident to deal with. This was until we went to Stevens Creek VW and Kelati greeted us at the parking lot.

Kelati was very patient helping us find the exact car that my son was looking for, who as a previous owner of a Beetle noticed immediately the improvements made to the car with some features that you can only find in Porsche, Mercedes or BMW. We are so happy that Kelati made the process to buy a car so easy for us. He was terrific showing my son all of the features of the car and answering all of his questions thoroughly.

We wanted to have a relaxing experience and he allowed us to do that as we test drove a couple of Beetles and we were on the moon when we test drove the limited-edition 2015 Beetle Classic. This car is bold looking, it is a true sports car, the drive is so powerful with 170HP and yet a very smooth ride.

Kelati's level of customer service is hard to match. He is knowledgeable and definitely the salesperson that you want to call for your next car, not pushy like most sales people and that makes him the best bet for you. Highly recommend him and believe Stevens Creek VW is lucky to have him as a member of their Sales team.

 
Aubrey G. | 2014-09-17

Joe and Paul are great. They made a startlingly bad experience a good one.

 
Donald S. | 2014-09-05

If you are coming here to buy a car, you should always ask for Sasha. In my process of test driving and getting the 2015 GTI, he has been courteous and professional. He was knowledgable about the car and would let you test drive the car to your satisfaction (you know what that means when it comes to a stick shift GTI).

I ended up getting the GTI, and when I met the finance guy Kevin he went an extra mile in service as well.

Sasha is also very professional in after-sales customer service. To date he has fulfilled a bunch of requests promptly. Highly recommended.

 
Dan D. | 2014-09-02

Before writing this review I did a bit of research on good ol' Larry Perea here and it turns out I'm not the first person he's gotten into an altercation in the middle of the showroom floor with...

Revisiting my experience with Stevens Creek VW makes me cringe so I'll keep this short and sweet (as possible).

I've owned several new VW's over the past 5-6 years, I either lease or buy and end up trading in early to grab something new. I love VW and will stay loyal even with experience like this assuming that if anybody at VW corporate knew how some of the sales people were treating their loyal customers, they'd be out of the job in a heart beat.

I made an appointment with Larry Monday morning (9/1/14) who told me he had been selling VW's for over 10 years and would love to take care of a fellow loyal VW customer. We walk into the dealership and within 10 seconds Larry had passed us off to a different salesman (Mark), who didn't even shake our hands or introduce himself. We explained that we knew exactly what we wanted and that we had done some generous math and just wanted to buy the car and be in and out quickly. An hour and a half go by and suddenly Larry comes back into the picture to present us with a deal - $10K for our 2012 GTI Autobahn with 48K miles... if you know VW's then you know this is a joke. Even then we were prepared to take 12. He also drew up a lease for the '15 GTI at almost $650/month. He then sat there and played games with us for a solid 15 minutes trying to get us to put more money down and agree to this psychotic lease WITHOUT even running my credit first.... He started stuttering around almost every word that came out of his mouth as he knew he was trying to BS us into a bad deal and that I was making sense questioning all the crap he was spewing out... I eventually said we're out of here please get the keys to my current car. He tells me to learn some respect when "I'm in somebody else's house" and walked towards where they keep the keys. As Larry grabs the keys to my car, he waves them in my face (about 6 inches, like a bully teasing a kid with their lunch money), throws his shoulder into my chest and says "let me take these outside for you". I then yelled at him demanding he give me my keys, the GM came out said something or other to him and I went on my way after letting them know they had just messed up.

I then went to a different dealer in San Jose.... this time walked in and walked out in less than an hour with a deal of a lifetime on my '15 GTI ($450/month no haggling or anything)... made me feel like even more of an idiot for even going to Stevens Creek in the first place.

If I learned one thing on Monday it's that there's nothing that upsets these old school sleazy car sales guys more than a customer that has done their research and who can do basic math on the spot. I've had several bad car dealership experiences over the years and sadly this wasn't even the worst one but enough for me to feel comfortable telling anybody with any common sense to avoid SCVW like the plague.

 
Sidney M. | 2014-08-28

Bill and Daniel were incredibly helpful in my selection of a brand new 2014 Jetta. I highly recommend going to see these two professionals to buy a car! They made my first car buying experience wonderful!! Thank you so much Bill, Danny and the whole Stevens Creek Volkswagen team! :)

 
Jeffrey E. | 2014-08-25

Great Service!  Sales Agent Larry Smith had tremendous knowledge on all vehicles and was able to take my budget and find a car that also fit my needs.  

Could not be happier with my decision to shop at Stevens Creek.

Thank you Larry!

 
Gurusubramaniam S. | 2014-08-24

One of the worst experience with sales agent Pete : he was so rude since the price he quoted was very high I said not my budget he said then don't look for German cars. He have no rights to tell what I should buy also he said I have wasted his sales agents 2 hrs time,
I got the same car for the same budget I
Quoted for last night itself. I wanna go back and show him but then I don't want to waste his precious time also he lost his business. Nome off friends ll go to Stevens creek VW again.
They say VW family but I got a treatment which was really worse and unacceptable..

 
Kim and Laura T. | 2014-08-10

We have both of our VW's serviced at Stevens Creek VW, and will not go anywhere else because of the service  consistency.  Joe Castelino treats us as guests--not just customers.  From drop off to pick up to everything in between, we are taken care of.  Thank you, Joe!

 
Pauline H. | 2014-08-09

Service department here is among the better ones I've seen at VW dealerships. I came in to get my car serviced, the service guy took me in and got me out in less then ten minutes. I had a lot of questions and he was patient with me asking them.

I took off a star because nobody called me to pick up my car, I had to call in and ask for it the next day. That might be the reason my car didn't look thaaat clean when I picked it up.

Overall, the service was exceptional!

 
Maya N. | 2014-08-04

Entered the lot questioning whether or not to upgrade my old BMW, left the lot with a perfect Volkswagen to take with me to college. Great, professional and friendly service.

As the whole sales team is excellent, Daniel Muela made the four hour process and choice painless. Putting together my aesthetic sense and my dad's eye for safety he was able to give us the best of both worlds. Highly recommend Stevens Creek Volkswagen and highly recommend Danny to suit you in a new car.

 
Chris M. | 2014-07-25

I took my 2011 Golf TDI for the last of the three scheduled "care free" maintenance.   I was told that I could not receive the free service because I was ONE DAY late.  My car was still under the mileage limit, but was ONE DAY past the time limit.  I'll take the hit for being one day late, but work had me traveling overseas, so it was not possible to do it earlier.  

I escalated to Volkwagen Customer Service and they contacted the dealership.  The dealership STRAIGHT UP LIED to VW customer service and told them that they offered to share the cost with me and I refused.   Anyone who has gotten the care free service knows that it amounts to an oil change and tire rotation.   It probably costs the dealer $50 to do it.  Well, that $50 cost them a customer and hopefully more if anyone reads this review.

Update:   As I promised the service manager and VW of America rep, I have now sold my VW.   I have bought a new car from a DGDG dealership on Capitol Expressway.  this was the absolute best car buying experience I have ever had.   DGDG knows customer service.  The jokers at Stevens Creek Volkswagen are clueless.   PLEASE DO NOT DO BUSINESS WITH STEVENS CREEK VOLKSWAGEN.  SAVE YOURSELF THE TROUBLE AND DRIVE A FEW MORE MILES TO DGDG Volkswagen on Capitol Expressway.

 
Tom f. | 2014-07-21

Worst experience I ever had in buying a car at Stevens Creek. Pressure sales at its best. I've been popping in and out of there for a few months looking at cars and going from lot to lot checking out different vehicles.
Got a test drive with my wife this time and the attitude I got afterward when I didn't sign to buy was outrageous. Larry was annoyed that I could not make up my mind to suit him. It was the worst. I don't need to be sat in a corner and have a white paper passed between him and his manager...that same old tired used car salesman crap.

I could have went to war with those jerks over there. This is silicon valley not some backwater town in Dakota. I do research and reference lots of cars and have access to a ton of information about the cars. I don't need some shyster car salesmen asking me with a real attitude "Well how many months are you going to look for a car"  Hey! Asshole as long as I like! With FB and and social meeting this is going to impact them in ways they can't even evaluate yet.

Hey jackass I'm buying from Audi anyway!

I'm going to corporate over this. I'm just getting started.

 
Frank O. | 2014-07-21

Great service, bought car here recently, totally professional and friendly.

Larry Smith found me the prefect car, and wasn't too 'in your face' about making a sale.

Highly recommended, they seem to have great after sales team also

 
F B. | 2014-07-15

Pete Rogers was great, got me exactly what I wanted, w no hassle or delay.

 
Lauren H. | 2014-07-10

The service department here is really efficient. Emails are responded to very quickly! I made an appt in advance, and they had all my paperwork ready when I came in. The shuttle service was friendly and efficient and took me to/picked me up from work. And my car was ready to go in no time! Everything is running great!

 
Antoinette T. | 2014-07-09

Another purchase, another terrific experience!  

My son needed to purchase a new car to commute to work after he graduated college. We looked at several options and decided on a Jetta diesel.  We called Stevens Creek VW because of our previous experience with my husband's auto purchase, and we were remembered and greeted upon arrival.  They had two cars for us to test drive, but I wanted to go over the numbers first. Redd in financing was just excellent.  He answered all my questions and I felt confident in his information. He even made a couple suggestions that I had not considered.  We agreed to terms, went to lunch, and an hour later, we came back to get our car.  It was the easiest purchase experience ever!

I have purchased 2 brand new cars (I drive them 10 years or more) and my husband does a new lease every 3 years.  This will be our fifth time with Stevens Creek VW.  We return because we feel they are honest, respectful, caring and the service department is wonderful.  Overall, one of the best auto dealers I have worked with!

 
Isha B. | 2014-07-05

We bought our 2014 Passat TDI SEL here. LARRY PEREA is the best sales guy if you are very picky and understand car's mechanical details. He has tons of patience and showed us car from top to down and inside out- covered all important features in depth. Five stars to Larry for doing a great job - he totally sold the car to us - in love with it!

 
Marcus H. | 2014-07-05

I had a waiter appointment and was told the wait would be 1.5-2 h. 2h later the car still hadn't moved anywhere. I asked them about it and they said it would be 30 min more. After 30 min, the car still hadn't moved anywhere so I asked to get my key back so I could take my business elsewhere. They couldn't find the key and were going around looking for it for a good while. Finally, I found it myself in the ignition of my unlocked car that was out of view from the office. Definitely not coming back.

 
Ray R. | 2014-07-02

5 stars to the service team at Stevens creek Volkswagen! I had coolant gushing from my car as I pulled up to my work. I called and got an appointment in ten minute! WOW
Joe Castelino was amazing he walked me thru the scenario kept me updated and even helped me get the bill worked out due to another dealerships lack of follow through. Great job left the car clean. Moe was in training with Joe ...take good notes Moe Joe is good at his job.
Mike helped me get a car to drive while my GTI was being fixed. Huge help thanks Mike.
all in all a great experience
I 'll be back for sure
Ray Reed

 
Claire M. | 2014-06-26

Recently had the pleasure of working with Pete Rogers who was honest, fair, and very patient working with my daughter and I for a trade-in of my BMW X5 for a new 2014 VW Touareg that we would be leasing. We certainly tested the dealership's patience as we decided what we were going to do... when we were going to do it... and for how much we could afford in our budget for a new car. Pete was never pushy, never up-sold us on anything, and let us really decide on what we really wanted. We definitely recommend Stevens Creek VW - this is our second car purchase at this dealership and it has been great experiences each time. We always keep coming back because of how they treat their customers. Thank you Pete for all of your help - we love our new vehicle!!

 
Theodore L. | 2014-06-26

This review is a long overdue one.  1st I'd not bought a car from SC VW for some 10 years, and was very happy with the level of care, professionalism and courtesy of our Sale Consultant, Pete Rogers.  He heard our needs, quickly and easily found the right car (for my eldest son) and we were off!  SUPER EXPERIENCE!  The service department is well run and open on Saturdays which is a big plus too for busy folks.

 
Jan C. | 2014-06-24

This was my second five-star experience at Stevens Creek VW.  On both occasions, Larry Smith assisted me.  He was personable, efficient and knowledgeable. He is a definite asset to the dealership. I contacted Larry a couple of weeks prior regarding my "wish" list for my next CC.  Within two weeks, he contacted me the exact car arrived on their lot.  Excellent follow-up!
Frank in finance walked me through the paperwork with ease and somehow managed to make the process enjoyable.
Mike even got involved this time and was a pleasure to deal with.
I highly recommend doing business with Stevens Creek VW.  They have a great team!

 
Joy B. | 2014-06-24

Big kudos to the guys in service. Loved the experience! Joe at the service desk was very helpful and refreshingly honest. What sealed the deal was Bill the cashier. Thank you Bill! Thank you for going out of your way to help me when you did not have to. (Volkswagen is lucky to have you as an employee.)  And my appreciation would not be complete without a nod to the mechanics. Car is running great! My trust in my car comes from your efforts and the excellent work you do.
(Now if there is one thing missing, I must confess ... it's the donuts. ;)

 
Raj R. | 2014-06-22

I had a great experience buying a Q5 here.
Pete and Mark are awesome guys and very knowledgeable. Pete spent about 3 hours with me showing me the ins and outs of the vehicle.

I've been extremely pleased with my experience with this business so far.

 
Buffy P. | 2014-06-21

My review of Stevens Creek Volkswagen is in regards to Pete. My boyfriend went in looking for a GTI and Pete was the guy who helped him find a perfect fit. He was very friendly and straightforward, not your typical salesman, just saying what they think you want to hear. Originally we test drove aGTI drivers edition (a very nice car with all leather interior) While we were dong the paperwork my boyfriend was a little bit undecided on whether it was just too much,funny thing is at the last minute Pete brought out a second GTI that my boyfriend absolutely loved, more modest interior and a slate gray color,needless to say that was the one. Pete is a great guy and pays attention he will help you find the perfect fit

 
Sara L. | 2014-06-17

So my husband and I were in the market for a Jetta, first we went to a competator who literally would not bargin on price, they also jumped out at us as soon as we pulled into the lot.

Then comes VW Stevens creek, I arrive with my sister in law early memorial day weekend and wander around the used car lot looking at the 2013-2012 Jetta's we are not pounced on or pushed immediately we got to browse and then picked out a few we liked. We then went inside and were approched by Mark Chemali I explained what we were looking for and which cars we were interested in and if they had any that we missed. Mark was couteous and helpful and let us test drive 3 cars. We settled on one car and he let us take it on a day loan to bring back so my husband can see it and test drive. Which we did. So we drove the car around and while we liked this one and it was perfect (only 6 months old and less than 5k on the dash) my husband wanted the next engine up. So we went back and asked if they had anything like that.

Luckily they did, it was out of our initial price range but we managed to do a deal and find the money. We were buying cash. The deal was as expected they pitched we pitched they pitched we pitched. We got what we wanted and they got what they wanted, it's a dance and you slim it down back and forth till you find the price over we were ok with and the price under the outragous sticker price. Do i think i paid too much, nope, do i think i got a bargin, nope. Did i get a great european car for the price it is worth, YEP!

Now here comes the reason why this is 4 and not 5 stars, paying for it! So we did the dance of the car salesman and then we moved on to the wait for the finance guy, and we waited.... and we waited... and we waited... so much so we had to go and come back the next day. Then we waited... and we waited... Seriously I know its memorial day weekend but have more than one guy doing the money.

We finally get to the little office and we have to sign a finance contract even though we are paying in cash, ahhh but you are taking the car and the cheque might bounce the guys says.... so we come back in 5 days to pick it up we say... erm...we only have this kind of contract he said. And this is where the fun started, my husband is a lawyer, he reads the small print. All and anything agreeded at sale was put into writing and various odd things on the back like we cant take our car out of the USA or they could sieze it, he also quibbled on servicing deals so had to get Mark Chemali back in to tell him nope shes right they get 3 services. Finance guy needs work to be honest, he doesnt know his own contracts and shouldnt really question the sales guy.

We also had to have a key ordered as they lost the second one, we included the cost of the hardware in our negotiations and servicing was fab and waived the programming charge, which you could say was rightly so, but I have known dealerships to quibble over $60.

All in all I would say this dealership is better than it's 2 close competitors and Mark Chemali knows his stuff and is worth dealing with. The lady who registers the cars is also very helpful and servicing were couteous and prompt. Just remember to read everything and get everything in writing when you are dealing with finance but isnt that the same everywhere!

 
Tom M. | 2014-06-13

Kuddos to Mark Chemali!

I emailed him that I wanted to drop by during lunch and look at a Jetta Sport Wagon.  My original plan was a GTI Autobahn but decided I needed more room (love the GTI though.)  Mark and I exchanged emails over the morning and setup the appointment.

Mark had me in and out in time to get back to work for my meeting.  The man ran to get things done in a timely fashion.  No hassle, got a respectful price for my trade-in.  No games!  Just straight talk and honest dealing.

Finance was respectful and did not use the normal add on sales push!

Mark knows his VW's and is a pleasure to work with.  I would buy a car from him and Stevens Creek VW again.

 
Kenley F. | 2014-06-12

Purchased our 2010 TDI Jetta Sportwagen from Frank, great guy.  But this review is not for sales, it's for their service department.  We have a 6 year, 100k mile warranty (purchased because I read all about the potential problems with the Common Rail Injection system and all the issue with the high pressure fuel pump).  We've always taken the car here for service and warranty work.  We had the pump fail at around 40k miles, and yes it was covered under warranty.  Then later a loss power after about 7k miles, and it was the turbo that failed, and it was covered under warranty.  Then later we noticed the fuel economy dropping, and so they replaced the Diesel Particulate Filter, covered under warranty.  

The car is at 64k miles, recently noticed that from a stop, and let your foot off the brake, the transmission (DSG) will surge, lurch, and intermittently cause the engine to die.  Have turn the key off, put the transmission in Park, and restart the engine.  Also, there is still the issue with the drop in fuel economy (from 36 city to 28, and 40+ highway to 36).  My wife told the service department, so they said they will attempt to diagnose the car.  She ended up paying for a rental car.  They call her back later on the same day to say there weren't able to reproduce the problem, and that the next day they will try again, but she has to pay their diagnostic fee of $140 dollars, of which they told her the next day that they still couldn't see the problem.

So we took it to them, they had the car for 2 days, and didn't find any problem and had to pay for car rental 2 days, $60, and their $140 for their diagnostic which they failed to find the problem.

Horrible, and unacceptable, why even charge us?  What good is the warranty for if it doesn't cover diagnostics of problems only repairs or obviously broken/not working?  

Looking into taking it to another dealer or TDi specialist.  Also, we may have a lemon, so need to speak to an arbitrator.

 
John M. | 2014-06-12

I recently purchased my first Volkswagen from this dealership and had an excellent experience. I didn't feel the pressure I have felt in the past at other dealerships, or other dealerships I was visiting at the time, and everyone here was very nice. Special thanks to Larry Smith. He was very friendly, helpful, and easy to work with on my purchase. I'm loving my new car, and I definitely recommend this dealership based on my experience.

 
Tanya Y. | 2014-06-12

Leased a car for my Mom here and they were super fast. I hate being at dealerships all day but they got us in and out! Thank you for the Passat! Thanks Larry!

 
Jamie M. | 2014-06-09

I recently started a new lease(my second) with Stevens Creek Volkswagen and it was overall an extremely pleasant experience. The only reason it does not get a full 5 stars is because we were there for 5 hours. Larry Perea was an absolute pleasure to work with. He was extremely helpful, knowledgeable, and thorough while making sure we stayed within our price point. The floor manager was also extremely helpful making sure we could get the car we wanted at the price we wanted.

As long as I live in the Bay Area I will be going to Stevens Creek Volkswagen ESPECIALLY if Larry is there!

 
Alex B. | 2014-06-08

My first VW buying experience in 2009 was great.  Larry Pereria was knowledgable and friendly and he gave us a great deal.

My second VW buying experience in 2014 wasn't so great.  Frank Spaginola made the deal and manager David Wei approved the deal.  The agreement was that I would come in to purchase the car the next morning.  When I arrived in the morning Frank told me that there might be a problem with the agreed upon price.  Raj, the shift manager, stormed into the office with a pissed-off demeanor and said that the deal was off.  He wanted to raise the price of the car and lower the price of my trade-in.  He said, "there's no way that we can approve this deal" and that the 2 sales guys that we made the deal with were going to get fired.  Luckily I had the deal in writing (via email & text) and David Wei came in early for his shift to override Raj and finalize the deal.

Raj was so rude - he treated us poorly AND he threw his sales people under the bus.  Luckily David saved the day & we made the purchase, but Raj's bad attitude ruined my perception of Stevens Creek VW.

We decided to buy our next car at Hayward VW where we received MUCH better & friendlier service.

 
Russell S. | 2014-06-04

I just bought a used VW Golf TDI and Pete, one of their outstanding car salesman, helped me out with it. His contagious enthusiasm and honesty led me to believe that the car I was getting was a real steal. And in fact, it was. We worked out a great price and I left the dealership with a big smile. I highly recommend Pete to all of you out there looking to buy a VW. I never felt rushed on the test drive as well as the care sale and he didn't hide anything from me, which I appreciate.
       The finance department was incredibly slow though. I don't know if I caught them on a bad day or it's a common occurrence but next time I come in, I will be be expecting better service from them.
       Overall, I had an enjoyable experience at Steven's Creek VW. I got the car I love and Pete made it all happen in an honest and an affordable manner. I look forward to seeing him again in the future.

 
Farid B. | 2014-05-31

We just leased a 2014 VW passat. Thanks to Daniel Muela making this our best car buying experience so far.

Thank you

 
Danielle P. | 2014-05-31

I had a great time find a car and I appreciate the amazing assistance provided by Pete Rogers when selecting a car and becoming educated on the different trims. Ask for him when looking for a new or used car. He will help you find the car you have always wanted.

 
Joseph G. | 2014-05-29

We came home with my son's first car today - pretty excited!  We worked with Bill in the sales department who helped to get us approval from his boss on a price, which ultimately I feel was fair and honest.  We did try and negotiate for more, but had limited success - however, I do understand that the dealership is in this to make money and that is only fair.  Love the car, very happy with the final out the door price.  Thanks Bill for working with us, and thanks for taking care of our deal knowing that we had driven over an hour without the final commitment as to price and trusting you would be fair with us.  It was great that the trip was not a waste, and even greater that we left very satisfied and very happy.

By the way, Bill is a young guy, but very professional and was very helpful.

 
Bernard T. | 2014-05-29

this review is for the parts department. Joey R has been my wholesale specialist for over a year. he goes out of his way to get my parts fast. thank you and keep up the great work Joey!

 
Heather M. | 2014-05-28

This is my 4th time negotiating a lease at Stevens Creek VW and it was the 1st time it was easy, fast and i felt good about my lease. Why? Paul Rogers. Best car salesman i've ever encountered. he understands the concept of lifetime customer value and treated me fairly and genuinely wanted to ensure i was happy with my experience.

SCVW MGMT: You need to take care of Paul and treat him well. I will be calling him when it is time to get another lease whether he works for you or not, so do what you need to do to keep him! You have a great Service dept and with a Sales guy like Paul, i would never have reason to go anywhere else for my bug.

 
Justin F. | 2014-05-28

Went in and had to buy parts for the vw. Joey was the counterman and was a great help. He knew what I was looking for and was very timely in doing so. Very knowledgeable, personable and a Raiders fan too! I would suggest all to go see Joey at SCVW if you need parts.

 
Mel M. | 2014-05-27

I had the most amazing experience here!!!!!
Please see Mike at Stevens creek VW! He is amazing! He helped me get a loan with not so good credit and helped me get the car of my dreams! I got the VW cc sport! It's a beautiful car! He detailed and washed it for me and everything! I traded in my old truck that was pretty beat and he gave me a really good deal. You can't beat it! I am so truly grateful for all their help I could NOT have done it without them and for that I am so appreciative and grateful! THANK YOU SO MUCH!!!!!

 
Victor R. | 2014-05-26

Very good service, I was very happy that bought CC there.

 
Jo C. | 2014-05-24

Really bad customer service. Some salesmen were really rude to my family when we didn't like the offer they gave us. Had some attitude problems which I found so rude. Not coming back here thats for sure.

 
A N T. | 2014-05-21

I had an amazing experience when purchasing my 2010 Jetta from Stevens Creek Volkswagen. They took my trade in Toyota and made the purchasing process easy. I had a million questions and my sales rep Daniel Muela was very patient and was not at all pushy. He even made sure to introduce me to the service department. On top of that, the service department has always been accommodating and helpful. Five stars for sure!!!

 
Taj A. | 2014-05-21

I'm doing some repairs on my gf's ride and Joey in the parts department really helped me out with several questions I had. Friendly place with good prices . I definitely recommend taking your VW here!

 
Alonso H. | 2014-05-17

Joey Ruiz helped me find some parts for my car. I really wasn't 100% sure on what I needed so he took the time to point me in the right direction. Overall, great experience and great customer service at this location.

 
Erik T. | 2014-05-16

I see there are a lot more bad reviews on here than I would have thought. I'm genuinely surprised, since I had such a great experience here. I thought I'd set the record straight by sharing my experience.

I just bought my first new car from here last weekend, and it was a great experience.

I went around Stevens Creek with my mom about 2 or 3 weeks ago just looking at all the different kinds of cars the dealerships had, and Volkswagen ended up being my last stop. Not because I planned it that way, but because after my visit there, I knew that I wanted to get a Volkswagen. When I walked in, they had their sales rep Sasha Jovic help me out, and right off the bat, he was extremely friendly and courteous to both myself and my mother. He showed us a couple cars, but I was kind of set on a convertible, and there weren't really any to choose from. So we went on a test drive of a new Beetle just to see how it drove (there's a convertible option for the beetle, but they didn't have any in stock), and on the drive, we talked and talked, and eventually Sasha talked me out of getting a convertible (I wasn't sure if I wanted one, and Sasha had a lot of good reasons not to get one that I hadn't considered, like the high cost of insurance). I really liked the beetle I was driving, but I wasn't sure if I loved it enough to make it my car. And I wanted to run it past my pa first to see what he said. I also was waiting for a large check from the bank to clear, so I wasn't able to purchase a car that day anyways. Sasha was so nice the whole time and I felt like there was never any pressure. He took down my info, and a couple days later called to see how my search was going. I told him I'd come in with my pa the next weekend, but ended up getting sick. So I went in the weekend after, and there was still no pressure.
The second time I came in, Sasha was busy with another customer, so he had another sales rep help me out: Pete. Pete was also extremely friendly, and took my pa and me to the car lot to see all the beetles he had in stock. Then he let me and my pa test drive the base model while he got the R-Line ready (so we could compare the two). Then we drove the R-Line, and the difference was night and day, such a step up with the R-Line. The whole time there was no pressure, and we were just having a blast test driving the cars.
When we got back, I wasn't sure if I wanted to spend the extra money for the R-Line, since it was quite a bit more, so we talked with Pete for a good while about money and options and how the turbo worked and features and all that good stuff. He was extremely knowledgeable and had all the answers to every question I asked. We ended up deciding to get the R-Line, since it was what I really wanted, and since I was financing the vehicle, Pete had us sit tight while he got all the paperwork and numbers and everything ready. While we were waiting, Sasha checked in on us and we chatted for a while about cars and Europe and just friendly small talk.
When it came time to buy the car, Red helped us with the financing. He was extremely knowledgeable about how the financing world works, and was able to explain every little detail in basic terms that anyone could understand. He was extremely friendly and fun to talk with, and he was somehow able to keep getting my APR down lower and lower and lower until it was down to about 1%! What a deal! And even when there were technical difficulties beyond his control and all the computers' servers went down, he sent us off to go have an expensive lunch... on him! That's what I call great service.
Finally, when I was ready to drive off the lot, Pete and Sasha were both there to show me everything about my new car. The new car was washed clean top to bottom. Sasha hooked up my phone to the car's Bluetooth, and showed me every little detail about the car, down to the very last button! But he didn't stop there. He gave me his card and told me to call him if I had any questions at all. And he was true to his word. As I left, we exchanged more than a handshake, as he gave me a hug and wished me luck.

Overall, I had the best experience! The car is simply amazing, a great upgrade from my 1986 Honda Civic I have been driving for the past 3 years. Everyone I came in contact with was extremely helpful and very friendly, and there was no pressure at all, just smiles and answers to every question. I would definitely recommend this dealership and Volkswagens in general to my friends and family, based on my experience here.

And, on a side note, the service did not stop once I drove off the lot. I received a phone call from Sasha a few days later to check up on me and see how I liked the car, and I got a handwritten card in the mail from Pete telling me to enjoy the car and letting me know when my first service date was.

The level of customer service at this dealership is simply unparallelled. None of the other dealerships I have been to can compare.

 
Danielle B. | 2014-05-16

Car dealerships can often be intimidating, so I brought my sister along who is headstrong, outspoken and a woman who knows how to talk business. My own personal adviser :-)
We were lucky enough to work with Pete Rogers at Stevens Creek VW.  He was not only attentive, but incredibly helpful and patient.  He was able to work magic and help me land within a reasonable budget, enabling me to leave with the car of my dreams!  I highly recommend Stevens Creek VW, and if you go, ask for Pete.  It was truly a pleasure doing business with him.  Great experience!!

 
Desiree S. | 2014-05-16

I highly recommend asking for Pete Rogers, we had a perfect experience from start to finish! He was not pushy, he was professional, and no non-sense! Made this a VERY smooth transaction! Could NOT be happier! Ask for Pete!!

 
Jonathan J. | 2014-05-10

Cry baby dealer got his panties bunched because I didn't want to buy a car for the price they offered.went to another dealer who have me the prices I wanted and when they found out,he text me crying about how he worked all weekend to get me the price he got,$200more than what originally started.text didn't stop till I threatened too go down there.

 
Michelle S. | 2014-05-05

Service advisor was nice.  Nothing was found that needed to be addressed during my oil change visit.  My car is under warranty but won't be for the next check-up.  With that, I was told that during my next visit, I'll need close to $1000 worth of services done.

 
Peter M. | 2014-05-03

The service was fine but the service department moved at a snails pace. Sheryl seems overwhelmed. She tries too hard to help people with little things and it stagnates the efficiency of the department because she does not have enough support to get through paperwork as she's helping people. My car was done and it took her an hour to enter my paperwork because people kept coming in. That is unacceptable. She needs more people.

 
B F. | 2014-04-30

This is for the service department (not the sales department). I knew exactly what kind of service I wanted before I stepped it the building. Apparently the service associate Eric had a different agenda. Once he realized it is going to be my way, he proceeded on being rude. The service was supposed to take 45min. After an hour of waiting I started walking around and I noticed my car was done and parked outside. I approached Eric and notice my paperwork and my keys on his desk. Apparently he was busy with his smart phone. Once he finished dealing with his smart phone I finally managed to get my car back.

 
Dann B. | 2014-04-20

Worked with Sasha and bought a new Passat TDI.  Great experience.

 
Yasmin K. | 2014-04-18

Just got a passat! Pete was our salesperson and he was very friendly, nice and very helpful! He was patient and answered all of our questions. Thanks Pete! We love our new car.

 
Kayla R. | 2014-04-14

I was here a while ago and had a great experience. From the time I walked through the door to finding a salesman.
Every time I walked in I felt like a princess with the doors held open for me! I came in the evenings and the night receptionist was so nice and introduced me to Danny. Working with him was very nice. He was approachable and very knowledgeable. Although I wasn't ready to buy, his grade A service will have me coming back!

 
Jay R. | 2014-04-13

Solid experience at SCVW. First went on a test drive with Boris, who was helpful but not particularly knowledgeable about the cars, to be honest. He was always respectful, however, and when I called him a couple days later was willing to talk and look stuff up for me.
Ended up buying from Pete, a tall fellow who has the posture of Max Von Sydow with the voice of J.K. Simmons. He was a salesman, through and through, but never made us feel pressured nor did he try and upsell us at all. Price negotiations went on for about two hours, but never got rough or testy. There was always a good vibe that if we wanted to walk, we could. The deal we were finally able to cut made both sides happy.
Kevin Lam helped us with the finances after that and was helpful, funny, and quick-we were out of there in a half hour.

Overall, can't complain. After a week of irritating and annoying salesmen at other dealerships and big worries that we'd have to play a hard game to get the car, it was refreshing to have just a talented, honest salesman help us out. Loving my Tiguan!!

 
het sal y. | 2014-04-10

I came into this location for the first time and I assisted by Red Andres.
He helped me finding the right car for me in the
limited budget that I had.
Also he was very friendly and treats his customers
like family.
He is awesome and best dealer I had ever met.

 
Seamus G. | 2014-03-28

This review is for the Sales department.  Absolutely terrible experience - bait and switch - avoid at all costs.

Pete gave me a price yesterday, we shook hands on the deal, and then when I went in today to sign the paperwork, he said that he had re-checked everything again, and he needed "a little more" than the price we shook hands on the previous evening.  He said  the "real numbers" were $6,700 higher than the price we shook hands on the previous evening!  Granted, about $1,000 of this was because I added about $1,000 of options to the car I was buying - fair enough.  But the rest was because:

a) he underpriced the car I was buying
b) he over valued the car I was trading

I told Pete I would not be buying the car because he had not honored the deal we agreed on.  He tried to blame everyone else, but the simple fact is he did not do his homework when he ran the numbers the previous evening.  He tried to blame his boss, the used car dept even the kid at the door who greeted me when I arrived.  I asked to speak with his boss who said he would "see what he could do" to get me a better deal.  He promised to call me back but - surprise, surprise - he did not call me back.  I will not be going back there as these people have no word.  They tell you a price to get you on the hook (the bait) and then when you come in to sign the paperwork, they tell you they made a mistake and they have to charge "a little more" (the switch).

The place was very very quiet, and now I know why.  I have been buying cars for 25 years, and I can honestly say that this was the worst car dealership I have ever experienced.

 
Melissa P. | 2014-03-25

Just bought a brand new 2014 Volkswagen Jetta from Pete Rogers.  Great sales man and very honest and insightful.  Made a huge impact on practicality for me for acknowledging me that it will be better to buy a brand new over a used/certified car.  Love the car, the people that I was dealing with, and the experience the whole time I was there.  I would definitely go back and buy another car from him in the future.

 
Gokhan I. | 2014-03-23

My review is purely based on the senior bald guy there, who was a complete jerk and deserved this review many times. I hope it should be easy for you to identify him when you walk by.

Walked in today, nobody greeted until I went to the front desk and she hooked me up with this guy. He asked me what am I looking for and it turned to an argument in seconds, even though I tried to answer him nicely with patience. I just said I am looking for a manual car that has a good handling and smooth transmission. Then started boosting up the VW, which is fine and expected. Then I added that I also needed basic luxury stuff such as electronic mirror/seat adjustment etc. He kept on praises. I just gave an example of the new Subaru BRZ missing those e-adjustments. He first did not understand me and the front desk lady had to translate. Then he said "What is Subaru, I don't know what that is.", to such a well-known stick shift manufacturer. And then started aggressive movements waiving his hand around and mumbling like "how the heck you compare that sh*t to this".. I was still calm, just smiled and tried to explain more of what I am looking for. I mean even Porsche dealer would not do that, at least for a brand they haven't heard of.

3rd bummer: Even though he did not listen me more than a min. (actually he did not hear most of it I guess, since he probably has some hearing loss), he talked like i don't even know what I am looking for and i am not serious etc. In case you don't know how rare manuals are, here is a heads up from today's visits: Maserati:0, Audi: 2-3, BMW: 2-3, Mercedes: 0, VOLKSWAGEN:0  (He could not find any car for me!)

4th bummer: Before that, he made me walk all around the parking lot for like 15 mins like a dog, without chatting or giving me info or anything. I got thirsty and tired following him and said: "Why don't we go in and use the inventory?" He said "who cares about the inventory, this is faster" and the chase continued. Then I said "How about I go inside and drink some water and you let me know when you find a manual?". He denied that too.

So here is my question 1  to all of you: Who does not know what he is looking for?

I mean what would it change if told him VW Gold Tdi autobahn ed. blabla.. Time waste! Just show me 1-2 manuals, I'll test drive, if I like the drive, we'll go to price part.

Oh wait, 5th bummer: After he failed to find anything, he wanted to learn about my procedure and I was explaining him that if they can find a manual soon and I like the drive feeling, I'll check the price with KBB and buy etc. classical procedure, nothing abnormal. As soon as he heard about KBB, he got mad and said "what is KBB? This is dealership, has nothing to do with KBB etc." I said calmly "But there is also dealership estimate there right?" This did not work as well, he kept yelling.

Question 2: Does KBB have anything to do with dealerships? If the answer is no:
Question 2a: Why BMW printed out KBB values to me today for 2 cars?
Question 2b: Why nice caring Subaru people sat down with me and go over KBB items one by one from their computer?

Finally my patience was over, I said " I guess you don't want to sell a car". He replied " I guess you don't want to buy a car".

Question 3: Why did I walk there and chased him 20 mins if I don't want a car?

Basically he does NOT listen, has next to 0 patience, too pushy, too prejudiced and not knowledgeable (does not even know if he has manual car there, does not even know Subaru).

Question 4: Would be better to just have a touchscreen device in the front counter and a water dispenser? We can enter there manual, below 20K miles etc. and see the lot/parking # and go see the car, then submit the CA DL to the machine, test drive, and buy! Why do they this guy?

Question 5: Why do I need to convince him for so many things just to be able to see! a decent stick shift. And since when customers are convincing sales persons?

Note1: I am a late 20s, normal looking, nicely dressed professional guy who was already approved for loan. So there should not be anything that can make a salesperson prejudiced against me. The rest of the dealers treated me very nicely.

Note 2: More than changing him in case he reads this, I am writing this to you people so that you don't get demoralized, provided that you read this before/after meeting him.

Note 3: If he was having a super duper bad day, say like his wife died or something, apologies but I don't know that part, I can't know that part. All I know is I have done nothing wrong or weird..

Thanks!

 
Kendra C. | 2014-03-21

The people at Stevens Creek Volkswagen were very helpful, and have a full lot of new and used cars. Thanks Pete and Sasha for all your help in the purchase of my used car.

 
Bob T. | 2014-03-20

Just bought a used 2008 Beetle CV through Larry Smith and the experience was totally ideal. Service was friendly and the process of coming to a deal worked out perfectly for us.

We also talked with Sergey who was helpful as well. They sent us home with the car that night even though the check hadn't cleared yet. We took a victory drive that night and had a blast. Recommend Steven's Creek VW big time. Have fun and good luck.

Also, Larry is a great man and went above and beyond. And if you go there and work with him, ask that he bring some of his homemade sourdough. My girlfriend is wild about his recipe.

 
Max H. | 2014-03-11

I rarely give yelp reviews, but this seems important. I'm only giving the additional star (adding up to two) because I'm sure there are many awesome people at this dealership AND I LOVE VOLKSWAGENS - in fact, I ended up leasing a Jetta in SF after walking out of this place with nothing...
I had discussed numbers over the phone with Marc. Of course, when I showed up, he handed me a typical bait and switch. Fine tactic. To make things much, much worse - he then chose to pass me off to his colleague. Why? "He has better pull with my manager."
His colleague proceeded to ignore everything I was saying (i.e. my budget, in addition to many other important details such as being flexible with the model, I just wanted  to stay on budget) and insisted that I "wanted Bluetooth." Sales guy rule #1: Listen to your customer.
Then another customer showed up, at which point, he asked me if I wanted to "discuss this later." I walked out w/out so much as a handshake. Terrible, terrible experience.

 
Joel R. | 2014-03-07

I would recommend SC VW to anyone looking to purchase a new or used VW.  I had my "old" 2012 VW serviced there since I relocated 2 years ago.  Their service is excellent. I just purchased a 2014 Passat TDI from Pete Rodger (sales). Pete was willing to go the extra mile to make this deal happen, as I am a pain in the butt because I love negotiating. :) Pete was awesome and put  together a deal that benefited both of us. I highly recommend SC VW! Red in finance also did a great job for me! Thanks Pete and Red!!

 
Julie R. | 2014-03-03

My husband and I had to purchase a car suddenly, and with a few days of research found what we wanted at Stevens Creek Volkswagen.  Pete Rogers was our salesperson and helped us find the perfect car at a great price.  We love our 2011 Jetta, thank you Pete!

 
Andy T. | 2014-02-10

[ Review is for Sales Person: Sasha & Finance: Kevin Lam ]
I purchased a pre-owned low mileage 335i BMW.

I had a fairly pleasant time. My criterias are based on friendliness, effort, professionalism, and overall car buying experience. They're friendly and will work FOR YOU. That's all it really matters to me. My finance knowledge was low and Kevin was beyond patient with me.

Car dealerships will always have to "push for the sale", it's just the way it is, and people tend to forget that and rate people badly for doing their job.

Do your research, treat your sales people with respect, even if you drive a hard negotiation, and most importantly be happy with your end purchase--- do not let any dealership pressure you. Find out yourself at this dealership, if the bad or good reviews on here are true. It's pretty split.

1 star was knocked off due to influences outside of Sasha / Kevin.
Will edit this post appropriately if things change.

 
Katy Z. | 2014-01-14

I have never done a negative yelp review but I have also never been talked down to the way Frank did to me. I don't want to say this is a terrible dealership because some people were nice (one gentleman with glasses by the entrance that was very nice and personable in particular, hence the two stars) and the selection wasn't bad but the unprofessional behavior I witnessed from Frank was hard to be a part of. He was demeaning, rude, impatient, distracted, untruthful (read the carfax carefully with google by your side), and all around uncomfortable to be around. He complained about being being tired/busy (which I get but don't tell the customer this), kept disappearing, and was constantly on his phone texting. I would literally have to hound him to get a straight answer or compromise which was accompanied but a defensive and angry tone. I mean it's not a $30 sweater from the gap that I can return, I'm going to have questions and try to haggle when I'm making an purchase of this magnitude. He confused me with other customers, made sure I felt like my business wasn't valued, gave off a huge negative vibe which was ironic for having several 'positive attitude' posters in is office, all while being condescending to me and my father. He was disrespectful towards my dad because English isn't his first language and I have lady parts so obviously I know nothing about anything. Especially buying a car, you expect the customer service to be up there but I left wishing I could express how he made an exciting experience so unpleasant without saying something I'd just end up regretting because I was upset. I ended up buying my car from the Boardwalk Volkswagen in Redwood City by Paul Keller which was sweeter than pie and a delight to work with. I'm sure it's a stressful job and it can't be easy going back and forth with people when your hands feel tied and you're overwhelmed but maybe think of another profession if you can't handle the pressure...

 
Ric B. | 2013-12-30

Wouldn't be writing this review except they just robo-dialed me with a recording that pretended to be a person who missed talking to me directly.  Guess they didn't expect someone to be home?  Lazy and sleezy.

As far as the car we bought goes, we're basically happy with it.

However, service has been pretty lame. They've charged us hundreds of dollars to repair/replace the protective skirt under the engine that has fallen off and dragged on the road twice now. Happened twice in the first year, likely engineered to fail, and they didn't blink at asking us to pay full price both times. The third time it happened our AAA guy used some plastic ties to put it back into place where it has stayed nicely ever since.  He charged us NOTHING.

Again, wouldn't write this except for their intrusive and creepy marketing.  When I called to have my name taken off their list they took my name and phone but gave me little assurance (guy sounded tired and disinterested) that it would actually be done and didn't apologize at all.

If I get another robo-call from them this review goes to one star.

 
Ali S. | 2013-12-29

Bill Klein Is awesome!!!!!!! Great guy!!! im in the market to buy a car and after dealing with him, I will not go to any other dealership. I will wait until they get the specific used car i want on there lot and will only buy from him!  He is unlike any other car sales man i have ever met. He is very nice, well mannered, and courteous. This review will based only on him. If you want a good deal and great customer service go to Bill Klein!!!

 
Brad G. | 2013-12-25

Stevens creek Volkswagen is amazing with the leadership of mike g. They are courteous respectful and really know the definition of truly exceptional customer service

 
Julia S. | 2013-12-19

As a long-time VW driver I have had first a Jetta, then a Passat and since 2012 I have a CC. I have been bringing my cars here for regular service for more than 5 years. I find Stevens Creek VW to be very good due to the following:
- Straightforward to make a service appointment
- Service advisors are polite and friendly
- Good communication when my car is ready for pickup
- Expected completion times are actually met
I have dealt with Ernesto, Eric and just yesterday with Paul Kline and had nothing but good experiences here.
Very satisfied with this dealership!

 
Jess G. | 2013-12-07

Went there today and leased a 2014 passat. We got above and beyond service from Frank Spagnola who made the sale and from Kevin Lam who helped us with the financing.

My dad and I went in there excited and left excited. It was amazing service and we felt like we were

Definitely staying with VW of Stevens creek for awhile and dealing with these guys who know how to treat their customers!!

 
Tia V. | 2013-12-05

Great service!

 
Peters G. | 2013-12-04

i persnnaly had no problems to get a car there and get my 25% apr down and got a brand new CC 2013 and i LOVE it. Positive review and why 2 stars? Here is why
i had this car for 3 weeks now and the deal was 2500$ cashier check and 500$ in 2 weeks for the down payment. Me, giving out my debit card info to Kevin (the financial person) told me do not use your credit card or your credit will go down. SURE. all trusty and things. 3 days before thanksgiving, my debit card was used 4 times for the whole amount of 500$. NOBODY on earth as this card number and I'm very cautious about it. Really thought about it. Call San Jose PD and Vallejo PD and told me the same thing with no sought. Filed a police report and now has been 2 weeks now. Sent out all the information to the police. SCAM SCAM SCAM, do not buy a car there. These people are not trustworthy. If you had the same problem please email me and i would highly appreciated it. When the report is final and have the right response, i will have top go further into this matter. BE AWARE!!!!! you have been warned
Also, Matthias the sale rep doesn't take care of your "NEW" car very well. Boost the engine high speed and not very careful driver. However really nice guy

 
L J. | 2013-12-03

very good. bought a new car there, got a good deal. had to take it in for a broken signal light bulb early in the morning one time, they tried to get it done quickly so I don't have to go home in a shuttle and come back in the afternoon, so can just drive it home instead. got a free car wash too for going in.

 
Dan S. | 2013-11-21

Steve Nora is amazing. Very nice, friendly, and extremely helpful.

Larry was a fantastic sales guy as well. Awesome experience.

 
Don N. | 2013-11-21

Avoid this place at all cost! I was there for a engine light check up and they would charge $150 upfront, which is fine. But what I didn't like is that they try to up sell some other service supposedly 40000 miles not needed for $500. In addition, a salesman approached me and pretended to have a buyer for my car because it is "unique" due to the fully loaded options. So I was curious to find out the value of my car. They offered $11000 but the same car with much less options was selling for $17000. Then, they tried to push us to trade our car for a new car which we were not interested. They are just a whole bunch of thieves. Don't come here.

 
Philip C. | 2013-11-19

I hate this place!

I have a 99 Cabrio and the check engine light kept coming on. I first took it to Stevens Creek VW and the first thing they did was to replace the check engine light bulb?! Yes, they replaced the bulb. First, they charged me $139 for a $2 bulb. Second, you don't change the bulb for a check engine light that keeps coming on! Three, no refunds. After 3 other attempts and $1400 later the check engine light still kept coming on and they smiled and said what else can we do for you? Really?!

I then took my car to Peninsula Automotive and they diagnosed and fixed the problem the first time out.

If you have a problem with your VW go anywhere else but Stevens Creek VW.

 
Bella D. | 2013-11-17

The people here are aggressive hungry car salesmen... My husband took my car in to get service instead of really trying to understand what are needs are they try to persuade us in selling our and buy and new one. Which made no sense whatsoever.... The people here are very aggressive and extremely pushy. I'm taking my car back to Sunnyvale Volkswagen to get it service.

 
Paul Y. | 2013-11-15

Outstanding  sales ans services. They are Kinds and always make me.happy. I.bought 2 vw in with Diniel. He is really.good.sales man Eric is good service man.

 
Haiyan Yanson Y. | 2013-11-10

Worst Place ever!!! Don't go there. The sales department was very rude to us. The one star was given to the sales person Pete who was very patient with us but not his BOSS!

We were trying to negotiate on a 2012 fully loaded bettle and got a price $22000 with tax. Pete(the guy who attended us) 's BOSS came by and said $22 800 because he thinks that Pete gave us a low price. We were really disappointed and began asking why was there a change in the price we agreed on. Pete's BOSS began explaining, and started to say "If you can't pay for $22 800, I don't think you can pay $22000 in full. I don't even think you have enough money in your bank account! This is the deal, either you are paying $22 800 or we don't have deal. GOODBYE!" and he slams the table and walk away.

To be honest, we didn't even say a word. I was willing to pay Pete the price difference of $800 if this money goes into his pocket because he was very nice and patient with us. He attended to every questions and details that we inquired. However, I guess customer service and customer satisfaction were not their top priority. They are just trying to sell as many cars as possible.

If you realized, I didn't even ask for his name. I don't even want to remember it. Maybe Pete's BOSS had a bad day but he shouldn't throw his temper at customers.

 
Samantha H. | 2013-10-10

Sales Department Review (Sasha Jovic):

I am a VW Lover so I walked into the dealership knowing exactly what I wanted. In fact my car is a replacement of a previous owned GTI. My husband and I worked with SASHA JOVIC. Sasha is very knowledgeable of his VW's...in our case we were only discussing GTI's. He went over the two different types of 2013 editions they offer, which are Drivers Edition and Wolfsburg. Sasha was very pleasant to work with. He was not pushy to make a sale but instead educated us. He had a great attitude and always had a smile on his face. After I signed the deal he took me out to the car hooked up my bluetooth, showed me how the fancy gadgets worked, set up my 90 day VW check up :) and sent me home as a happy customer.

He made buying my 2013 GTI Drivers Edidtion a great experience. He has an outstanding attitude! Thank you Sasha!!!

 
simha S. | 2013-08-26

I have had the unfortunate experience of taking car here. My car had  the MIL that needed fixed before the smog check and they serviced my car and billed me $1200. I could not get my car through smog test until I drove 75 miles and after driving 75 miles, the MIL came back on. I took the car back and they stated that there was a O2 sensor that needed replacement and it was going to cost $700. The service manager after escalations, gave me some story on how this test was masked previously and did not show up in the previous attempts.

I have owned two Volkswagens and ended up going here as this is the closest dealership where I live. This service department is not honest, nor professional. They may not fix your car but will still charge you plenty. Go elsewhere.

 
monica s. | 2013-08-20

This review is for both the service department and sales. About a month ago my 2010 GTI had a couple of issues. The car was out of warranty by a couple of months and 500miles. Both Neil and Eric worked with VW of America to make sure that they would cover my services. Without any complaint or grumble from me they made sure to take care of my car and my wallet. That treatment was the main reason why I decided to go back a couple of months later and trade my GTI for a Golf R.

I contacted Greg Kimberly through email to help me locate a Golf R. Within an hour or so he had already located the car I wanted. I came in the next day and purchased my car. I also want to mention he sold me my 2010 GTI three years ago which is another reason I went back. The process was quick and easy!

This is my third Volkswagen and though I absolutely love my car, the main reason I keep coming back is because of Stevens Creek Volkswagen.

 
Laurance S. | 2013-08-12

If you have a service issue, be prepared to pay, pay and pay again.  Their service staff borders on clueless when it comes to diagnosing and repairing your car.  Estimates are a fiction. Bring a car in for an electrical problem and within days, not only is the electrical problem worse but you'll be greeted with host of new issues.  A call to their customer service line is an exercise in futility.  They will hear you out patiently, but do nothing.  If this is German Engineering, then beat a path to your local Honda dealer.  Their business model is to have you open your wallet and have them dip into it with problem after problem that are never resolve.  Absolutely the worst experience.

 
JX S. | 2013-08-03

This is another positive review for a purchase with Greg Kimberly.  We just purchased a non-VW used car from Stevens Creek Volkswagen, and though it still felt like we were buying from a used car dealership (delays on every step of the way, some theatrics), we got a great car we wanted at the price we wanted to pay.

Another salesman Tim also helped us, and though he was pretty green, he was super friendly and genuine.  Greg and Tim didn't know much about the car because it wasn't a Volkswagen, but they tried to help as much as they could.  There were no objections and no questions asked when we requested to take the car out for an independent inspection.  Greg and Tim did a great job making this sale happen.

On the finance side, we worked with Red one day and Steven on another.  Red gave us a very negative impression - he was pushy and condescending.  Steven was the complete opposite; we felt fortunate to have worked with him to finish the deal.  While I'm guessing Red nets the dealership more dollars, our experience with Steven was much more pleasant.

All in all we had a positive experience and would buy from this dealership again.

 
Josh L. | 2013-07-14

So I'm flirting with the idea of getting a VW golf GTI or R32. So I went to Stevens creek Volkswagen to take a look. I walked into the lobby, made eye contact with a salesman, and receptionist. None of them smiled, said hi or even talked to me for the first few minutes. I circled a car in the showroom, displaying a clear "I'm here to buy" vibe and got no attention. I approached the receptionist and asked "is it the style of VW to give the customer space, to be relaxed and let them settle in?" To which she responded "what do you mean?"  I went on to say well I just thought that since I wasn't approached that it was your style to give the customer space.  She then asked "did I do something wrong?"  I asked to speak to the manager and told her that it was really her fault, because it isn't.  She wasn't trained properly so it's really not her fault.  
The manager, David introduced himself and I told him about my experience and there was no apology, just a "what can I do for you and are you willing to give me another chance."  I told him that I wasn't willing and that I had too many other options to have to put with unacceptable service.  I don't recommend going there, even if you're just looking.

 
Thomas Y. | 2013-07-14

From my experience, buying a car was never a pleasant experience with all the haggling, arguing, and sales tricks.  Easily, you can spend the entire day at the dealer and walked out frustrated and exhausted sometimes without the car that you want.  But OMG...my recent experience at the Stevens Creeks VW was a total surprise!  The experience with Stevens Creek VW was impressive from the beginning to the end of the buying process.  It took around 3 hours from walking into the dealer to driving out with my new car!!  Super efficient!  Both Frank Spagnola and Greg Kimberly are awesome!!  Highly recommended to do business with both of them at Stevens Creek VW.  Below are some detail on my experience to share with the readers!

I contacted a number of local dealerships for a 2013 VW GTI for the last few weeks.  I was deciding between the Wolfsburg and Driver's Edition and received quotes from 5 dealership.  All the quotes were pretty competitive so the question was which dealership should I go to.  I had numerous email exchange with Frank Spagnola at Stevens Creek VW and was impressed by his quick and non-pushy responses.  His assistance Rachel in fact called me to follow up on the progress and both the email and phone conversation were very professional.  In addition, as I heard numerous horror stories about bad VW dealers and had experienced myself in a while back, I decided to do a little research across all the dealers.  I like the reviews on Stevens Creek VW, especially from numerous feedbacks on Frank.  So I decided to go in and gave it a shot.

Frank was going to be away so he informed me that Greg Kimberly would take over and help me with my needs at the dealership.  I was a bit concerned as I had no experience with Greg and had no idea how he handled customers!!  A quick research on the internet made me at ease - There are great reviews on how Greg treats his clients.  When I arrived at the dealership, Greg greeted me with a friendly smile and warm handshake.  We found the vehicle that I wanted and proceeded to do a test drive.  Greg pretty much left us alone to experience the test drive with zero pressure.  No sales pitch. No pressure.  Just feel the ride and come back to the dealer when you are done!  Of course, I loved the ride!! :)

When we returned to the dealer, it's the moment of truth - Negotiation.  To my surprise, the process was very smooth!  They honored the quote from Frank over our email exchange.  When I showed them the competitor's quote, Greg pointed out the slight differences in the option.  But, in the end, Greg were able to pull it off and match the quote without pressure and all the haggle.  Very professional!!  After we shook hand on the final number and got done with all the financing detail, Greg had my new GTI filled up and patiently walked through all the features in the car with me.  We walked in right before noon and walked out with my new baby around 2:30pm.  Efficient and no time wasted on arguing and haggling!!

If you want a VW hazzle-free car buying experience, I would highly recommend Stevens Creek VW dealership and ask for Frank Spagnola and Greg Kimberly.

Happy Driving!

 
Geof P. | 2013-06-17

Absolutely awesome experience with Mike in the Parts department. Went in with a VIN and sketchy description about some sort of air re-circulation hose. Came away with a good understanding of the secondary heat pump and the typical points of  failure in plastic hoses on 10 year old cars, replete with exploded diagrams and a recommended strategy for 120k checkup. Don't have any experience with the rest of the shop, but Mike in Parts is seriously a treasure.

 
Rickey S. | 2013-06-14

*This review is based off three car purchases and multiple service appointments.

Sales - I've purchased a few cars in my life thus far and I've yet to have a great experience dealing with a salesperson. Greg Kimberly changed that. His no-pressure approach to sales is something everyone can appreciate. He provides the information and leaves the client to make the decision - as it should be. Greg, sat down and negotiated for as long as it took to make the deal happen. He's a very fair, patient and honest salesperson. Do yourself a favor and contact Greg if you're looking to buy.

Financing - The financing staff was very friendly and tried their best to make the process quick and painless - which they succeeded at. My last purchase was on Memorial Day weekend and it took a little longer than expected, but wasn't overbearing. I'm just glad I was able to charge my phone to keep me entertained.

Service - I've never had a bad experience with the service staff thus far. They have been prompt with their replies and thorough with their service. They provide a free shuttle for the times that I was not able to procure a ride back home and/or to work. Free coffee and (if your early enough) pastries while you wait. Can't complain when your busy scarfin' an Apple Fritter down :P

All-in-all a dealership that is managed very well. Can't wait to upgrade to a Hybrid Touareg!

 
Bob N. | 2013-06-04

My 2001 Jetta died at work about a month ago. So I had it towed to the nearest VW dealership, which was Stevens Creek VW. Since I've been good on maintenance at my local VW dealership (30 miles away), I wasn't too worried about my car.

Imagine my surprise when they came back with a $2100 estimate for repairs. Since the car is only worth about $2500 (according to Kelly Blue Book), I was now seriously thinking about selling it to Cash For Cars or one of the dealership's mechanics.

However, knowing that I've taken pretty decent care of my car, I decided to have it towed the 30 miles to "my" VW dealership. When I called my service rep (who's a really great guy) and explained what they wanted to do, he laughed out loud and told me that they were lying through their teeth. So suddenly my $2100 estimate dropped to $1100. But only because we avoided the unnecessary crap (totaling $1500) and *ADDED* another issue that Stevens Creek VW should have caught in the first place (adding $500 back onto the final estimate).

As if that wasn't enough, when I had came back to Stevens Creek VW to tow my car that 30 miles to "my" dealership, I had found that I now had smudgy black greasy fingerprints all over my tan driver's door pillar and my tan cloth passenger seat.

I honestly can't see how they remain in business with service and ethics like this. Sure as heck won't go back there again and will tell everyone I know to avoid them.

 
Tiffany H. | 2013-06-03

I emailed about 5 dealerships asking for a quote for a new 2013 Volkswagen Jetta S and I got a quote and a call back from all of them. I decided to go to the Stevens Creek Volkswagen, because someone from here contacted me and my dad and gave my dad a very good quote on the car I wanted. The person who contacted my dad from this dealership was different then who contacted me. Greg gave my dad a price lesser then what my guy gave me. So my dad and I decided to come in to see the car.

Greg Kimberly was very helpful from beginning to the end. After emailing Stevens Creek Volkswagen asking for the quote of the VW Jetta S, Greg Kimberly contacted my dad almost immediately. He was very nice and gave my dad a quote, that he was very pleased with. The next day we came in and meet with Greg, test drove the car and decided we wanted to buy it. We were debating between a candy white or a tornado red, but I decided I wanted the candy white since they could not find the tornado red. Greg was very patient when it came to checking my dad's and my credit. It took awhile, but it all worked out.

Kevin from finance and Greg helped made it possible so I could purchase my VW Jetta S right then and there. Kevin and Greg were so helpful they made my first buying experience great! Thank you guys for being patient and not pushy salesmen!!! GREAT SERVICE.

If you ever want to purchase a VW come to the VW Stevens Creek dealership and ask for Greg (Internet Sales Manager) and Kevin (Finance).

 
A W. | 2013-05-26

So update. I have received 4 letters in the mail from various banks saying they applied for credit after I specifically told them I DID NOT WANT MY CREDIT CHECKED. I refused to sign the credit check form even. How they did this without my permission I don't know. Both Mike and Borus assured me there would be NO CREDIT CHECK. This is why I went in with my own financing and a copy of my credit score from Experian.

One bank, wells fargo, was denied, and the reason? TOO MANY CREDIT CHECKS! Damn really? My credit score will go down now because of this. Pretty irritated.

 
God S. | 2013-04-27

Worst experience with a salesman in over 16 years of buying cars. This is a ZERO star rating - Stay away if you dread dealing with the stereotypical car salesman crowd -

Was looking to purchase a brand new 2013 Loaded Golf tdi so I drove to Stevens Creek VW with my girlfriend, We were greeted by Nathan(young guy) which was fine by me, we test drove a tdi - I explained before hand we were just checking to see how big the car was and weren't there to buy. Anyways we loved the car but they didn't have the trim we wanted and Nathan said they could have it shipped in but that left no negotiation in price... I explained the amount I could put down for how long and at what interest rate (we had already done every single finance number around getting this car before hand) The price of the car was about 5k higher than what I said I would pay, sales-guy started getting really really pushy and said please wait while his manager crunched some numbers and he wont run our credit. Sale guy came back asking for a drivers license from my girlfriend and she didn't feel comfortable giving that yet... Sale guy got very unprofessional and raised his voice and said 'then JUST GIVE ME THE CITY you live in" and stormed off to his manager... My girlfriend at this point said she was uncomfortable with him and she walked out. I trying not to be rude went to tell him this just wasn't going to work. Well now Nathan hands me a paper says LOOK I got your Payment to what you wanted so whats the problem? (then proceeds to tell me give the paper back it's not mine to keep) --- He doubled my interest rate, tacked on 5k more than what I said I could put down and extended the finance time by 1 year... Does he think i'm nuts? I said this is all wrong then he tried talking &*(^ like so what your not going to buy the car you want? proceeded to follow me outside running his mouth. I literally had to tell him to shut his mouth/stop talking and listen while I explain some things. Word of advice kid choose your words carefully when you are talking with a stranger. You can thank my girlfriend for wanting to leave because you would have not wanted 5 more minutes with me...

To Steves Creek VW. You have lost 2 customers and a potential lease. We have chosen to both get new cars one from Capitol VW and one from Sunnyvale VW... I would never in a hundred years recommend a single person to your dealership.

Even the other salesman standing around had awkward looks on their faces with the way the kid was acting.

 
Masato K. | 2013-04-18

Update of Update

Recently, I got a call from the sales manager about my "one year anniversary" and how I was feeling about the car.  Unfortunately I could not take the call so I called them back and asked for a return call.  He ignored me but an associate called back and I told her about my problems (which is getting worse day by day).  She told me she would have the service department call.  Nobody called.

I inquired about this on their service site and after another follow up e-mail from me, the guy on the other end told me that "he was in sales and could not do anything".  

This dealership is a nightmare.  Do not deal with them

Update.

I have been talking to the dealer and VW USA and found yet another lie.  

Stevens Creek VW had explained to me that VW USA's loaner car policy had changed starting this year and that they could not give anyone loaner cars anymore.  When I asked this question to unsuspecting representatives at VW USA (while inquiring about the break noise), the answer was that there was no policy for loaner cars and that it was at the dealer's discretion.  

In summary, they have been trying to cover up a lie about loaner cars by blaming VW USA.  The unsuspecting manager at VW USA answered honestly because she had not been asked to lie.

WOULD YOU BUY A CAR FROM SUCH A DEALER?

 
Kevin K. | 2013-04-04

Stevens Creek Volkswagen is the stereotypical car dealership, all about the money with zero interest in their customer. I WILL NEVER do business with this dealership again and strongly recommend that other customers go elsewhere.

I bought a new GTI here through the Costco Auto program, the representative Scott and Frank were friendly and low pressure salesmen. However, during the negotiations with the finance manager Red, I made the mistake of purchasing an extended warranty. Initial experience (giving them money) was great.... but then the problems started.

After research I decided to cancel the extended warranty (allowable per CA state law) for a full refund. This is where the problems began: Email / Faxing / Calling the dealership  to cancel the warranty got no response, I had to go to the dealership to cancel the warranty. After waiting over one month for the refund, I contacted the dealership multiple times (phone / email) regarding the timeline of the refund however I never received a response. Since I've physically visited the dealership to cancel the warranty I received absolutely ZERO responses from management.

I was forced to go through Volkswagen Customer Service and the Costco Auto Program to get an update and finally receive my refund after two months.

The ABSOLUTE LACK of customer service here is incredulous. I'm furious with the management here and I want to reiterate: I WILL NEVER do business with this dealership again and strongly recommend other customers go elsewhere.

 
Brandon W. | 2013-02-19

Ask for Paul Klein or Adam Mejia. I had been going to Paul for a few years and he is the nicest and most genuine guy you'll ever meet. He knows his stuff and doesn't try to up sell you on stuff you don't need.

I just came in to get an oil change and Adam Mejia helped me out. He actually wowed me. Not often you get a wow experience when bringing your car in for service. He was very friendly, attentive, fast (in and out in 30 minutes) and even when I had an issue, he handled it incredibly well and I felt good about it.

Safe bet if you ask for those two. They always do a quality job on the service.

 
K H. | 2013-01-31

Stopped in  with my Jetta to see if they could figure out which bulb was triggering the bulb failure light, they immediately identified the problem, fixed it, repaired a tire and  I was out of there half hour later for about $50 they also did an inspection which was great because I am in process of selling the car so good to know everything looks OK.   Adam in Service helped, me was very knowledgeable.  We will be going to back there when our other VW's need service.   I read the other reviews and it is crazy how one business can have so many stellar and slamming reviews at the same time.  So far my experience as been good so let's hope it stays that way.

 
Diane M. | 2013-01-07

Just bought a 2008 PT Cruiser limited for $10,700 at this dealer on Jan. 4. Pleasant enough sales experience; however the salesman Frank "stayed" late on Friday night--9:45 instead of 6---because we drove up from Monterey. He was pleasant enough--though clearly impatient and feeling a little put out at being kept late to actually make a sale and presumably earn a commission. Walked into the finance guy's office at 9:15 and said "I'm not buying anything except this car with the terms agreed upon." Before the purchase contract the usual stream of forms to sign--inc. one that he presented as "we do this with all our cars, etch a number so that if its stolen you're contacted not us." Surprise! When the contract is presented that feature costs $250+ and is reflected in the final total. If my daughter had not been pre-approved for only $9500 I might not have noticed the difference in cost. Yep---he tried to slip by an add'l charge (the form if looked at closely does show the charge; but he did not say that) despite my saying from the get go that I wouldn't pay for anything except the car under the agreed upon terms. When I called the salesman to share that experience Monday morning, his rather snotty response was, "then don't pay for it."

Moral to the story:  there is a legitimate foundation for why consumers despise car dealers, salesmen and finance guys. They've earned that reputation. And yet again, personal experience confirms.

 
Philip N. | 2012-12-31

My wife and I drove from Sacramento because the price was $3,000 less than our best offer in our area.  The entire staff was courteous, professional and very helpful.  The two plus hour drive was well worth it.  I would definitely do business with them again.  They also were the only dealership that had exactly what we wanted.  This was a rare buying experience where we did not have to compromise and not get exactly what we wanted to get the best price.  Smiles all around.

John K.

 
Elizabeth L. | 2012-11-19

This is for the service department. I took my 2003 Jetta in because the windows wouldn't roll down, the interior lights wouldn't work, and my trunk wouldn't pop. I looked up the problems online and knew ahead of time what it would *most likely* be.

I bring my car in to the service department without an appointment, and they got me in right away which was awesome. That's pretty much the only "awesome" thing about this ordeal. Late in the afternoon after playing phone tag, he gives me a quote for the two problems causing the issue totaling nearly $1400. Additionally, they found other problems such as the timing belt wearing, etc etc. The total estimate was for $3600. I gave them permission to fix the problem at hand. It took them 3 days for the fix, and I got a complimentary rental car for one of those three days, and an additional $150 off of the total.

Less than a week later, I get into my car only to discover that the problem is back and I'm pissed off. For $1200 and three days, it should be fixed. But okay, I'll take it back in. They took it back free of charge, providing me with a rental car (for free) for another 3 days. They claim the foreman of the shop looked at it, which I can neither confirm or deny, and the only problem they found was a loose ground wire. I told my dad this (who has been in the auto industry for 30+ years) and he was stunned. He said that the fact they didn't find the problem the first time when they replaced my fuse box is ridiculous, because the first place you check for shorts is with the ground wires. This is hearsay, but I trust my dad more than someone who wants to take my money. I get the car back at night, and the next morning I see my car for the first time in the sunlight. My car has a light grey interior, and all over the visors and headliner are giant black finger smudges, obviously from someone whose hands were covered in oil and grime from the engine compartment. (I will post pictures) Seriously?! I want to know the story. Did they not notice the huge effing BLACK smudges all over? Did they see and just figure I wouldn't notice that? Whatever reason, it's just not acceptable.

I took it back for time #3, and they cleaned up the liner and visors and gave me an apology. Minimal effort on that part, but at least they did the job correctly the THIRD time. My dad says I should have demanded a FULL detail, but meh. I don't ever want to deal with these people again.

tl;dr: Will they finish the job? Yes. Will they do so in a professional manner? No.

If you insist on seeing a dealership for service, go somewhere else. Otherwise, find another mechanic. I got the rest of the things on the list they gave me elsewhere for $900 compared to their $2000 quote.

 
Rose M. | 2012-11-07

The express service driveway is the best! I was so impressed by the service and there was no wait at all. The process was simple and took about 20 minutes so I was out of there in no time! The gentleman who helped me was Adam Mejia who was very kind and extremely professional.

 
Jessica C. | 2012-10-28

I went in to shop for a car and initially as I walked in I was not greeted by a sales representative. A few minutes later a gentleman name Daniel Muela apologized for the wait and helped me pick out a car that I was interested in. He explained to me all the different details and functions each car has and also suggested me to a different model car that would fit me best and what features I wanted in a car. He was very helpful and knowledgable and had any questions I has answered. He explained to me what services and maintenance will be needed and got me a great price on the Rabbit I ended up buying from him. I would definitely refer him to more of people and I myself would go back to him as my sale guy. He made the process fast and smooth and I was able to get the car I wanted. I would refer him to other customers that are interested in getting anew car.

 
Bonnie S. | 2012-10-16

The salesman who "helped" me was horrible! I was shopping for a new car and came here a while back. My dad gave me a ride to this place since I was looking for a Volkswagen beetle. A salesman greeted us as we got out of the car and from that point on he proceeded to talk to my dad only! I tried to ask some questions but he ignored about half of them and the other half he directed the answers toward my dad. HELLO SALESMAN!! I am the customer NOT my dad, who only came cause I needed a ride to the dealership. Help the customer, don't ignore them! Needless to say, I didn't buy my car from here...

 
Morgan H. | 2012-10-06

We got our TDI here a few years ago and they have always been great. They were the lowest priced VW dealer in the bay and we were able to easily agree on a price online before we ever went to the dealership.

 
Thomas R. | 2012-08-25

I took my GTI for service here on Saturday and they got everything up to date except the part they had to order. Scott on the service team was great, John the service adviser was pretty rude and didn't answer most of my questions. O well, guess I should expect this at a dealership.

 
SarahM B. | 2012-08-08

The service department is GREAT!  I have taken my GTI here for its 30k and 40k services.  

For my 30k service, I dropped it off in the evening and it was ready by 10:30 the next morning.  Amazing!  I was charged even less than the estimate for the service which was a great surprise.  I had complained that the door was not locking properly, and they replaced the door's locking mechanism for free as it was covered under my warranty.  

For my 40k service, I also dropped it off in the evening and the plan was for it to be ready by the close of business the following day.  The service team member called me around 10am to let me know that they had to order a part and my car would not be ready until Friday.  So many times I have taken cars to a mechanic, and they wait until 4pm to tell me that my car won't be ready as planned.  I really value that the service team at Stevens Creek VW called me right away to tell me what was going on.  They also offered me a complimentary loaner car, which made my life a lot easier.  My car was ready by noon on Friday, and the estimate price for the service was accurate.  A different problem (also covered by the warranty) was fixed--that's what they needed the part for.

Both times the service team members have been so nice and friendly.  I never had to wait to drop off my car, and the wait time was minimal when I had to pick up my car.  

The only reason I don't give them a 5-star rating is because dealership service prices tend to be higher than other mechanic's.  Sometimes they have coupons online, so check out their website for possible discounts.  Since my car is under warranty, I plan on going to Stevens Creek VW for my car's needs.    
.

 
Rose B. | 2012-08-03

Larry is freaking awesome! I bought my 2012 vw GTI in October and Larry went way above and beyond. The financing man, not so much. He's a pain, but was desperate for a sale. Only came to the service place once, and that too was awesome. I will follow Larry and buy more cars from him if he stays.

 
Taste E. | 2012-08-01

do yourselves a favor and stay awayyyyyyyyy!!!!!! these guys a dumb dumbs!!!!!!!!!!!!!

 
Mike L. | 2012-07-04

I would give them 0 stars if I could.  I wanted to buy a Golf R from them and was given a complete run around.  I walked in the door (of course they didn't even know what the car was) knowing this is a limited production vehicle.  My employer has a deal with them and I asked if they would choose to honor that discount given the nature of the vehicle.  I expected them to say no, but to my surprise they said they would.  Great!  Deal!  After the conversation I emailed the salesman and asked him to confirm via email that they really would honor the pricing.  Again, VIA EMAIL, in writing, he said "Yes, I've talked to the sales manager and he said yes."  Then when I could finally place an order (they didn't call me), I went in and asked to place the order.  Again, they said sure, took down my info on the order form, and put down *in writing* that they would honor the discount.  Again, Great!  Well, two weeks later, I get an email (that's right, an email, not even a phone call) that they will NOT honor the pricing.  Oh, and not only will they not honor the pricing, they won't even order the car for me!  Yes, that's right won't even order it.  Why?  Because they want it to go to the highest bidder and they can't do that if there is only one bidder.  TERRIBLE way to treat customers.  I gave them the chance to say NO multiple times and even expected them to do so.  Well, they got my hopes up saying yes 3 times only to go back on their word both spoken and in writing.  Go to Winn VW if you don't want to be treated like that.  At least they were totally honest with me regarding their pricing on the car which is more than I can say for Steven's Creek.

 
Brandon V. | 2012-06-27

this is a major edit, because their service manager corrected some major issues i was having and this speaks volumes about this branch and their staff.
i'd like to say thank you joe for helping correct our little issue we had. its very much appreciated, and we'll be working together in the future for sure.

 
Matteo M. | 2012-06-21

Steven's Creek Volkwagon was clean and friendly but still not very helpful.

I give you one star for breaking the connection hose on my Jetta coolant box and then trying to tell me it was broken and needed to be replaced to the tune of $800+.  

While you did eventually realize and accept that I could not have driven the car there without ANY coolant and provided a loaner car in compensation that I really had to rake them over the coals just to get that admission and that they tried to cover it up did not leave me any trust in their service abilities.

After an incident like that and them piling on the transmission is "fine" and how the ATF fluid does not need to be flushed or changed because "it's a lifetime fluid" only to be told less than 3 months later I need I suddenly need a whole new transmission becuase the fluid is burnt... yeah I have no trust for such stealerships.

Cars are definitely service intense objects and as such if you are unable to consistently provide top quality service I will not buy your vehicles.

 
Scott M. | 2012-06-15

Inquired about a new 2012 VW Jetta-tdi
Steven's Creek VW was well over-priced based on KBB fair dealer price, was uninformed or misleading about current stock of the model i wanted based on conversations with other dealers, and offered no solutions to get me the car i wanted. They found 3 models that fit the description I wanted and declined to sell at "that price".
I had a previous experience with Stevens creek VW in 2009 during "cash for clunkers"- not only would they not come down off a price $3000 over msrp, they were attempting to split the government rebate. I declined them then as well and continued to receive emails for months soliciting me on a new car, failing to realize they lost the opportunity.

I emailed them back today to let them know i wouldnt be dealing with them anymore as they have not been competitive twice, and the emails i received back were confrontational, instigating, and unprofessional to say the least.
"Don't hide behind the Internet. Call me and we can discuss anything you want. What are you afraid of?"
Wow, is my only response. And not responding to that, because I'm an adult.

In this day of such easy information, there is no reason to pay the price or deal with the attitude Steven's Creek continually offers.

 
Caterina V. | 2012-05-10

Just as an update. After my review, the service department went out of there way to help me with my issues.  I was soon after able to contact Volkswagen directly and get all my issues resolved.  

Thank you to everyone at Stevens Creek Parts and Service for there help!

 
Kevin H. | 2012-04-26

Just wanted to say a ginormous THANK YOU to the folks in the service dept! The warranty on our car expired last year but thanks to Joe's persistence with VWs customer advocate, the $1200 repair got covered and paid for by VW 100%. Thanks guys, you rock!!!

 
Tanja F. | 2012-04-19

Don't waste your time because they will have no problem wasting yours.

I happened to be in the neighborhood so I swung by to look at a car that I was interested in. I took a look. That car was used, was in so-so shape, mismatched front and rear tires, a broken cargo cover bracket,  covered in pollen and bird poop. I was willing to give it a chance if the price was right or a fair deal could be reached.

The salesman who helped me was really nice, helpful, informative, etc. I was ready to trade my car for it. My car is in much better shape, a newer year, significantly fewer miles, well maintained but a little dirty too. I'll admit, I should have brought it to the car wash before driving over here. I was assured that they were willing to overlook that. Everything was fine until the quote for my trade in came back from the sales manager.

First of all, the KBB quote was for the wrong engine. Despite having the original dealer sticker in his possession (I happened to have it in my glove box and provided it as a tool to help determine value), he managed to leave off a lot of the features that my car had when entering the parameters into the KBB tool. He also quoted me that they would only give me the "Fair" value of the car. I told them it was a no deal and the low ball was insulting, so he brought out the sales manager.

My car (for trade in) is a 2011 model with no damage, low miles that just needed a bath. I asked him to quantify why he chose fair as his condition. He stated it was for his profit. Well at least he's honest but that isn't a fair offer.  

Here's what was not honest. The KBB quote he came back with did not accurately reflect what features that my car has so it was significantly lower than had he accurately run the report. He stated that he would have to invest $1200 in my car to "recondition it". As of recently, I priced out local detailing shops and the most expensive interior and exterior package I could find was $260. I felt like someone was trying to pee on my leg and tell me it was raining. Plus the car that he wanted to trade me for looked just as filthy on the outside as mine did. Where is this $1200 detail job that he's claiming that all cars get?

The price I was asking for my car was KBB "Very Good". I thought that was reasonable seeing that it did need a trip to the car wash, and it left them for a decent sized profit margin to turn around and sell it. I was taking a chance on buying a car with more miles than mine, that I had no idea the history on.  Even though I consider that to be fair, unless they could get the car for $5-7K under the current retail price on Autotrader, he didn't think I was being fair.

When I told them that I didn't accept their terms, the sales manager held the keys to my car hostage and turned on what I consider to be the hurt boyfriend act. He tried to turn this all around on me like I was the bad guy stating that I wasn't listening to him. Oh I heard him. I just chose not to be taken advantage of.  As you can guess, the conversation got heated, (after asking multiple times) I had to scream at him before I could get my car keys back and, this did not end well. I left, no deal. This is not my first time buying a car but it is the first time that I've left a dealership that I was serious about buying a car, without a transaction. Beware that they will ask you for your car keys to inspect your car and not give them back as part of their high pressure sales tactic.

Come here at your own risk but we warned that they'll be unreasonable and waste your time.

 
Jennifer A. | 2012-04-16

RATING FOR PARTS AND SERVICE ONLY I purchased my Jetta at Bob Lewis, and cannot recommend Steven Creek VW SALES since I have not had an experience with them.

Everything was WONDERFUL! From assisting with my newborn's stroller and items during the car drop off, to providing ME with a snack because I mentioned that the problem with my car occurred during dinner time and i was starving, to being perfectly honest about the cause, repair, and maintenance performed and needed on my car - these guys truly have my family's safety in mind when it comes to my vehicle! I had an amazing experience from everyone, including the parts desk, the tech, and the service adviser...The team at Steven's Creek VW (Joey Ruiz, BJ, and Joe Castelino.) have it together! :)  I am VERY happy to recommend and continue using this dealership for all of my VW needs....If that's not enough to get my point across, I should note that I live about a 1/2 mile from another VW dealership in San Jose, and drive the 8 extra miles to come here because of the quality of service I receive from all staff members.

Steven's Creek VW - Parts and Service ROCKS! :) .....I mean really, who is ever this happy to spend money at a car dealership?! My family is because we know we are well taken care of, safe, and in honest and capable hands!

 
Aaron S. | 2012-04-06

As a current VW owner, I'm a huge fan of their cars. I didn't walk into Stevens Creek VW thinking that I'd walk out with a brand new car, but I did. My sales associate, Larry Smith, was great. He's very knowledgable about all the cars, and was more then willing to help me find my perfect make and model.

If you're considering purchasing a VW, Stevens Creek is where you should go. Ask for Larry. He's very helpful and, and even let me know that I had let some things in my trade in car, set them aside and gave them to my wife when she came back for them.

You won't be sorry about your experience at SC VW.

 
Amber L. | 2012-04-06

I was in the market for a new car because my old car was totaled in an accident.  I was pretty sad about this because I loved my old car and had a lot of great memories with it.  Thanks to Art at Stevens Creek VW, my car shopping experience turned into something positive and fun.  Art was super helpful and it's because of him that I ended up with a car that I am very excited and happy about.  He listened to my needs and gave me a really great deal that I am very happy about.  This was my first time getting a car on my own and I wanted to explore all my options before making a final decision.  Art was not pushy and  was very patient in answering all my questions and making sure I was getting something I was happy with.  Branko also helped me with getting a great deal and made the process better for me as well.  I am so happy with my new VW!  And very thankful for the excellent service from Art and Branko! :)

 
Amanda N. | 2012-04-03

My fiance and I went through 4 dealerships and could not get to where we need to be then I decided lets try one more. I spoke to Larry Smith and told him I dont want to get the run around like everyone else is telling me and he made a promise he would get us a vehicle.
My fiance and I both work and take our daughter to school, it was difficult enought just sharing one vehicle to get all of us around.
Highly recommend Stevens Creek Volkswagen and ask for Larry Smith, he made things so easy and non-stressfull for us and he kept his promise.

 
David B. | 2012-03-28

I came this past weekend after visiting almost every dealership on Stevens Creek. Some were better and some were worse, however, when I got to VW, I was approached very promptly by Sergey Maskalik. He took the time to get to know what I was looking for, and was incredibly helpful at guiding me through the search for the exact car I was looking for. During the search, I was amazed by his thorough knowledge about the various cars and options. When it came time to discuss pricing, he was very straight forward and did everything to work within my budget. He did everything he could to help me out, and get me into my GTI. It was impressive how hard he tried to make sure I was satisfied, and as far as I can tell, it really was an amazing deal. The process went incredibly smoothly, and I felt perfectly taken care of to the very last moment I drove off the lot.

I highly suggest to anyone in the market for a new vehicle to go to Stevens Creek VW and schedule time with Sergey Maskalik as I'm sure your experience will be as great as mine was. I am positive I will be sending all my friends to visit him when they are in the market for a new vehicle, and I will definitely purchase my next car from him.

 
Megan B. | 2012-03-25

I came in today for a GTI and was helped by a nice young man by the name of Mark.

When I walked in I was promptly greeted by the cheerful receptionist named Megan. She was slightly quiet but very helpful, surveying the lot for any available sales.
The place was packed for a sunday afternoon so I thought it would have taken a while for someone to approach us on the showroom floor.  After Mark showed up I had a few questions, as this is my first car buying experience. Mark was easy to work with and had alot of information to share with me and my boyfriend.

We didn't end up buying the car but they still treated up as if we had. Awesome service.

 
Kat H. | 2012-03-20

No follow through.

I'm shopping for a new car. I wanted to check out VW so we stopped by here to see if there were any GTIs or Golf Rs. A sales guy, Art, came out and started talking to my husband and not to me. He gave my hubby a brochure and said they were special order only, but asked for his number so he could call him when he had any info.

My husband gave him his cell phone number and then Art said, "Let me make sure you didn't give me a fake number" while he called it. Obviously, it rang in front of him and he seemed relieved. Weirdo.

Now two months later, no word. Wouldn't be such a big deal if Art hadn't made a point of making sure our number wasn't fake!

I went to Capitol VW and they have a Golf R there, much nicer people and much better pricing.

 
Narayan R. | 2012-03-15

Please do not waste your time, energy and peace of mind dealing with this dealership. There's a reason so many people are pissed by their abysmal purchase experience and nonexistent customer service. You'll lose nothing by safely avoiding this dealership.

Story:
I was purchasing a used car about 9 months ago and this probably was my worst experience. We spent close to 5 hrs at the dealership and they didn't even have the courtesy to offer a glass of water.

Our sales guy was Greg Kimberly.  High highly not recommended.

When we drove back the purchased car, my wife noticed a chip on the windshield. We immediately called back and left a message with the receptionist. We weren't able to get through to Greg. Two days later, I get a call and Greg offered to reimburse a chip repair. Not exactly what I wanted, but I went with it.

The next day, I set up an appointment with a repair service and they had these mobile windshield repair vans swing by. The guy started on his work and quickly told me - it cannot be repaired. Its already been filled. The only other option was to change the glass.

So I immediately called up SCV and tried to get in touch with Greg. Of course he wouldn't be there. Let a message to call back. No call the next day. Called and yet again left a message.  No response. Called again on the fourth day and left a message to call back. Waited till that weekend - no response. I sent Greg an email and yet again, no response till date (its now almost 9 months since the purchase).

A month later, I received an email from the service manager Neil Vitro - most likely an automated email - the usual hope-you-liked-your-car-blah-blah and if I'd like to set up an appointment for service. I was obviously infuriated. They had the nerve to send me an email for return business! i shot back an email saying - I haven't received any response to my communication 4 weeks ago - nice service. And you want what? Set an appointment for service? Nice try.

And today, after 9 months of all the phone calls and emails, I received a response from the sales manager - Raja Tharamarajah - "I apologize for the inconvenience. Would you like to schedule an appointment with our Service Department to take a look at it?"

I replied appreciating his response albeit 9 months late and gave a date for the appointment. Now he wants me to call and fix an appointment. He wouldn't do it even though he has been communicating with me. Nothing seems to have changed here.

The one start rating I give to this dealership is because they at least got back to me. I am not hoping much out of this new found customer orientation. Old wine, new bottle.

Do yourself a favor - avoid this place. Even if you find the cheapest car, not worth the headache and distaste.

 
Shiva B. | 2012-03-10

went there today to purchase a VW Jetta - bad experience, to say the least.  I wouldn't recommend anybody to go here to purchase a car.  Could be that the individual we were dealing with was unprofessional.

 
Lisa F. | 2012-03-09

This review gets FIVE PLUS stars for Stevens Creek Volkswagen but especially for their internet sales manager BRANKO!!! Branko was very courteous and professional throughout my car buying experience.  He was quick to get back to me and always polite and to the point.  Not only that, but being that I live in San Diego, Branko actually offered to drive the car down here personally on his day off (eight hours on the road) so I wouldn't have to drive that unfamiliar route alone! What a gentleman!  The car is beautiful and in pristine condition and I couldn't be happier.  The price was fair and reasonable. One more extra thank you to Branko... not only did you meet all of my expectations, you exceeded them.  I am very impressed.

 
Simon E. | 2012-02-21

We purchased a car here last weekend. Larry Perea and Frank Spagnola helped us and they were both brilliant. We really appreciated their non-pushy straight forward sales style. They are incredibly friendly and very helpful. Larry even drove us home and back to the dealership (then home again) because we had to return a hire car.

We can definitely recommend SC VW, the cars are great and the sales staff are excellent . They also have a really good selection of cars and they will actively search for a particular car if it is not on the lot when you go visit.

Thanks Larry & Frank.

 
Jan W. | 2012-01-24

Got various internet quotes for a base four-door VW TDI with manual transmission.  Branko Stevanovic, the internet sales manager, quoted me by far the highest price at $27,400.  When I pointed out to Branko that his price was about $2k above Edmunds.com TMV he emailed: "Hi ..., unfortunately nobody's is going to sell you the car for that price. I may have $ 200.00 off please let me know. Thank you. Regards"  Well, most dealers I contacted offered $24,999 and Capitol VW even went down to $24,7000.  I didn't get a single offer in Branko's range.  When I provided Branko with the offeres I had received, he first offered to "match"  his competitors (interesting that he first says nobody will sell the car for that price, and then all of a sudden he has no problems dropping his price by $2,400), then he blasted me in an email: "Good luck, the price you offer to me was a rip off!!!!!!!!!!!!!!!!!!!!!"  Well, I actually hadn't "offered" him any price at all, I had merely told him what his competitors had offered.  After I pointed that out to him he replied: "Dear...,they are not my competitors, and they quoted you on the Base 2012 Jetta GLI. Regards".  Ah, a big misunderstanding with five other VW dealers (and never mind Edmunds.com TMV)!  - A predatory dealership at its best.  Branko doesn't seem to think that his customers are well informed and has no problems inflating the price dramatically.  And if you notice you get insulted as trying to "rip" him "off".  Nice projection, Branko! I would stay away from this dealership. Try Capitol VW instead.

 
Courtney B. | 2012-01-19

Buy your car here!

I stopped in here with my husband, and I must admit I was expecting the typical pushy sales tactics. We were blown away and pleasantly surprised by LARRY PEREA. He was so patient and helpful and so far from pushy. He was fabulous.

In addtion, sales manager DAVID WEI in the process of negotiating, at one point came back over to us after numbers had already been agreed upon-not to try and get more money out of us, but to tell us he was able to get us an even LOWER price. When does that happen at a car dealership? Almost never, right?

Anyway we were so so happy with the service and the deal we got. You want a VW? Then this is your place...

 
Kelly S. | 2012-01-10

Total jerks work here. You're much better off at Capitol VW where the sales staff doesn't belittle their customers. Particularly women.

I think these guys have been in the tanning bed too long and it's gone to their brains.

 
D G. | 2012-01-03

Went in to test drive a car.  Wasn't greeted (at all) by the two douche bags standing in the lobby watching me come in.  I had to approach one of them and ask them if I could test drive 4WD Tiguan. The two guys said we have cars with 4 wheels, but no 4WD!  Then I said "oh, sorry, do you have AWD?"  Again, No, VW doesn't make them. . . . Oh, do you mean 4-motion?   What assholes.  

They then said that no dealers in California had a 4-motion version of the car I wanted.  We left, drove to Sunnyvale VW and they had about 6 of them.  We ended up buying at the Sunnyvale VW dealer that day.  I also noticed that the Sunnyvale location was a lot busier, probably because they open the door for you, answer questions nicely, and treat you well.  

GO TO SUNNYVALE VW INSTEAD!

 
Oded K. | 2011-12-30

Took my mini van for a maintenance service. Said it will take a few hours, they needed the whole day! to change oil and oil filter. A small suggestion: if you can't make it in a timely manner don't accept reservations.

 
Michael H. | 2011-12-08

My wife and I bought our Jetta TDI a lttle more than year ago.  We love it.  I just brought it in for its free maintenance service.  You would think I was best friends with the owner or I was actaully paying for the free service.  Erick Cornelius greeted me when I pulled up.  He was efficient and intelligent.  My car was ready when they said it would be and it runs like a top.  When I was ready to leave Erick greeted me again to say good-bye.  His parents raised him right; he had a strong grip in his handshake and looked me in the eye.  Top notch service at Stevens Creek VW.  You'll have our business for years to come.

 
Sara C. | 2011-11-09

I've defended this Volkswagen before to friends but am now done with them. They have lost my business for future maintenance and for future car purchases. I have never experienced such ridiculous service.

FIrst off, yes they did finish the service in the time that was predicted. That was about the only good thing.

My car is less than 2 years old, a VW Jetta TDI, 2010. It is at about 37,000 miles which puts it about 1,000 miles out of warranty - warranty is 36K or 3 years.

The door stopped locking/unlocking properly about 2 weeks ago. It was one of those things where it happened once or twice, then didn't happen again so I didn't really think about it until the lock stopped locking completely. I called VW to make an appointment.

I took the car in and the service advisor (who was nice, not his fault, I guess) said that they "should" be able to cover it because my car isn't even 2 years old.

Turns out the door latch wasn't properly working and had to be replaced. AND the manager refused to cover it. They charged me 175 dollars for a part that should NOT be broken less than 2 years after purchasing the vehicle. The door latch has nothing to do with the miles put on the car. When I asked why they wouldn't honor the warranty even though the car is less than 2 years old, I was told "It is what it is."

So, the manager did a "goodwill" gesture and told me they would pay for the part if I paid for the labor. Really? The labor was more expensive than the part!!!!

Needless to say, I will not be going back to this VW as they a) sold me a car with a faulty door,  b) refused to fix it and c) refused to work with me about it. Simply told me "it is what it is."

They have lost a lifetime of service from me - and being as I am only 24, I expect to purchase a new car sometime in the future and you can bet it will not be from VW.

 
Rachelle T. | 2011-11-08

I came here as a first time leaser, and was really happy with my salesman, Branko. He was incredibly friendly and helpful and made the process so much easier. Thanks Stevens Creek VW!

 
Shana M. | 2011-11-07

I went to Stevens Creek VW for recall items on my 2003 Beetle only because the manufacturer gives car owners no options but the dealer. Instead of the one recall the DMV told me I needed, there were apparently three: ignition coil, brake light switch, and sunroof seal.

Stevens Creek did all three and returned my car to me. Low and behold one of my brake lights didn't work and my sun roof is now leaking. I took the car back in and was told, "Even though we worked on the brake light switch, nothing we did caused the brake light to fail. The bulb must be out. Pure coincidence." I had the bulb changed and still nothing works. As for my sunroof, after the response I got on my brake light, I am not even bothering.

So, now my options are to fight Stevens Creek and/or pay their exorbitant prices to have them fix what they broke in the first place or pay my excellent mechanic to fix the problems. The latter is probably best anyway since Stevens Creek VW seems to0 incompetent to do the job right in the first place; and their customer services is so poor, they are not even willing to admit that maybe that their shoddy "repairs" --i.e., breaking things that worked in the first place and calling this a repair--  is possibly a shoddy job on their part and it should be remedied with no charge to the customer. In the end, it makes me think they screw up the recalls so the customer returns and they can charge them for the fix.

All to say, avoid these guys for any recalls and/or repairs. You have been warned.

 
serbelle i. | 2011-10-25

- "risen" my lude's transmission was giving me problems so i had to look for a new car. risen was 10 years old with 160 k on it....what a trooper!
-the exclusive biatch owns a sportswagen tdi decided that it's the bestest car out there in the world and suggested i get a tdi also
-we find an internet deal and set an appointment with Greg and i walked out of there with a new jetta TDI i can't even drive since i don't know how to drive stick....cuz uhmm i usually ride it bbwhahahahahaha
-greg made it painless, upfront and honest
-we noticed after the deal was signed he made a chinese food run (to treat his coworkers? To celebrate a sale?) thehehehe
-driving around with a student sign, stalling, getting honked at and getting some friendly nods and smiles was all worth it
-i bring the car back in yesterday for the window; doesn't automatically raise up and a part had to be shipped overnight from LA per eric c, which was ontop of his game with the service
-they did not have a shuttle for pick up or drop off of customers nor was my car washed after keeping it overnight
-the "student" sticker is officially off since the day before yesterday, risen is with a new owner who promised me he will never sell it to anyone else and i have driving privileges woohoo
-"WHERE'S THE NEAREST DIESEL?"

 
Destinie Z. | 2011-10-18

Unfortunately I was sent here to buy a car through my bank's car connection system (only used it because it was 2.5% off interest if you use their program)
I purchased a car here about three months ago.

Came in after work to check it out and I absolutely HATED my salesman.
Eric was the one who I was cursed with and he did everything a salesman should NOT do. He couldn't even answer the simplest questions about the damn car! He ran my credit twice when I specifically told him not to! And he lost my drivers license for about 2 hours and pretty much gave me a heart attack. How can I drive my new car home if you lose my license moron? -_-

He was obnoxiously pushy and I found him quite rude.

The finance guy I dealt with, Red, was super nice and explained everything to me about the contract and made me feel very comfortable. Plus he's a sharks fan like I am and showed me some pictures of him with the team, loved it!

A week later my car started making a crazy squeaking noise so I brought it back to the dealer and they replaced the breaks and pads for free (which they should have). The service people were incredible and made everything so hassle free and I had a waaay better experience dealing with the service manager Eric than the salesman.

 
Joanna D. | 2011-10-16

It's not worth my energy and time to explain in vast detail, but...this is the WORST dealership ever. I  believe the team is a reflection of the management, owner, etc. My husband and I were prepared to purchase a car and had agreed upon a price with the sales rep. He excused himself for a minute to converse with the finance/business manager and chaos ensued. The sales rep and business manager began to argue and use profanity...the business manager told the sales rep "to take a chill pill", that he's out of control, etc. Clearly, these two have personal issues, but how totally unprofessional. After listening to this banter for several minutes (we were sitting within a 100 feet of the office and it's apparent they knew we could hear them), I walked in to the office and told them "thanks for your help, we're leaving"!

A few hours later we purchased a car at Sunnyvale Volkswagen. =)

 
Bill S. | 2011-10-09

I just purchased a used GTI and it started running poorly. I took it to Car Care AAA approved auto repair on Keystone to have them check it out. Car Care told me it was possibly under a warranty recall and to take it to VW. I took it to Stevens Creek VW, They checked it out again and sure as heck. It was under some kind of recall. VW fixed it for free and they also took care of another recall at the same time. They had my car for 2 days and they did try and sell me some more needed service items I knew about, but I will have that fixed at Car Care who originally found the problems.
All in all Stevens Creek VW is an honest place

 
Boba M. | 2011-10-04

I am an Asian female and walked into this place alone, in 2010 to shop for a new VW Beetle, and wasted 3 hours here.  

The sales dealer tried to sell me a $20,000 Beetle for $30,000 -- how stupid does he think I am?  I tried to negotiate on the price and insisted that I wanted a few days to think about his offers because this was going to be a major purchase.  He kept pressuring me to BUY TODAY and after 3 hours, I felt insulted and walked out.

Then he spent the next several days stalking me on my cell phone while I was on vacation, calling incessantly and leaving voicemails to "Come baaack....."  I finally called back to tell him that I had shopped around and found a better deal in southern California (brand new 2010 Beetle for $5,000 less than his offer!).  But it didn't stop there.  His manager later called me and asked why I didn't buy his Beetle (geezus, can you please leave me alone and let me enjoy my vacation?  "No" means "no!").  If they wanted my advice, they should have been less intrusive by asking via email.

Another turn-off: when I was at this dealership, the dealer pitched several sale price offers on a new Beetle and carefully watched me as I did  the "number-crunching" on my calculator throughout our long negotiation.  I was trying to figure out what my monthly payments would be, by adding the principle balance and interest costs for the car loan purchase.  However, up until the last minute, I forgot to add the $2,500 down payment into my calculation.  The whole time that he was carefully watching me, not ONCE did he mention that I forgot to add the $2,500 down payment into my calculation -- which meant that if I was dumb enough to buy from him, I would have ended up paying $32,500 for a $20,000 Beetle.  That's DECEPTIVE.

The next time that I go shopping, I'm going to bring someone who's well-versed in car-shopping and finance, instead of trying to be an independent buyer.  And I certainly WON'T be shopping here.

 
Nakul M. | 2011-09-12

Hello Everyone,

First of all, Stevens Creek Volkswagen: Thank you so much for helping me get my GTI ! I am thrilled and excited to say after looking at 3 different dealers and comparing prices, Stevens Creek really made it happen for me. I would like to thank LARRY SMITH (Sales Consultant), who went above and beyond to make this deal happen the way i wanted it to work out. He ordered my GTI the next day, since 2012 were hard to get.

Larry Smith was not only patient, but an excellent, honest sales person i have ever met. When i first approached the dealership, it was close to 9:00 PM, and that is when they close. I walked in, and there were a few guys who didn't seem very excited to help me, since they were closing.
Larry was the only person who was optimistic, and friendly to approach me with a smile on his face. He was easy to talk to, very friendly, and most importantly not a typical sales guy.

After going through a few negotiation rounds, I was very happy with the price that DAVID (Manager) had to offer. Thank you David for understanding my situation, and helping me out with the deal.

I would highly recommend Stevens Creek Volkswagen for your future purchases, I really appreciate it.

Thanks

 
Andrea G. | 2011-09-08

Went here looking for a good lease deal on a new Jetta.  I have to admit, I went with my guard up expecting a pushy salesperson hoping to rip me off.  I was so pleasantly surprised with Larry.  He took his time, explained everything in detail, did not push one bit.  We did go back and forth a couple of times when it came to price, but in the end, I felt 100% comfortable with the deal I got.

I had issues with extremely squeaky brakes that went on far too long.  Had to go back 3 times before they finally replaced the brakes and now have no problems at all.  My Service Advisor, Sandra was wonderful, and even though I'm sure there are other nice people there in the Service Dept., I'll stick with Sandra from now on.  She was very knowledgeable, understanding and helpful.

 
Joe B. | 2011-08-10

This review is for service.   My service rep was Joe Castelino, and this guy really knows his stuff. He was very friendly, gave me his opinion on what the issue might be, and clearly explain the cost involved to resolve the issue. Yes i could have done it cheaper somewhere else, and that's why/how i ended up at the dealership, because of trying to save a little money with someone who claimed to be a VW certified shop (who put in the wrong spark plugs).   Joe kept me in the loop on what they found to be the problem and asked if i would like them to correct the problem. I was very pleased with his honesty that i asked him to do a oil change as well and correct the spark plugs issue as well. Going forward i will be taking my car back to Joe for my future oil changes and any other required maintenance.

 
Glenn L. | 2011-07-28

This review is for service only! Checked out the yelp reviews before going here and I was surprised to see how low the rating is for this place. Maybe people expect alot, since IT IS VOLKSWAGEN! Being a volkswagen owner, I'm also used to good service and what not...

Sandra was definitely helpful when I came in to get things done for my car. She acknowledge me and helped me out right away. Although I was kind of confused why I wasn't offered a rent a car for the rest of the day considering my car was going to be in the shop til the end of the day.. Other than that I was pretty happy coming in here.

 
Nils O. | 2011-07-17

This review is only about the service department:

I chose this place for my two Volkswagen for checkups and repairs because it is the closest VW dealer to my place. The over all experience was maybe worth 2 stars:
- pretty long waiting times for drop-off
- they missed the promised return/finish dates by several days!
- they try to sell me the more often oil change cycle for another engine of my car (making more money?)

But then the final experience:
After my wife's Passat did not had power left after Xmas the car got towed to Stevens Creek VW. I told them about the problem and after they checked the car they told me they installed a new battery and things should be fine now.
A few months later the same car has again no energy left?! This time we managed to jump start the car and after the battery got charge by driving a few miles the car was functional again.
But then the car lost power a few weeks later again. Ok one more visit at Stevens Creek VW. Now I had to tell the service people that they should carefully check for any energy leaks. And surely enough one day later I get the call that they found the comfort module was not shutting down properly and thus kept consuming energy when the car was turned off.
First of all: why did nobody try to find the root cause for the dead battery at the first visit?
Secondly: did I really needed a new battery at my first visit (maybe not if they would carefully checked the car instead of just trying to make money and sell me on totally over prized new battery)?
Third: the comfort module was already broken when I bought the car from the previous owner, thus the problem most likely existed for a long time already.

When I picked up the car after the very expensive repair of the comfort module I tried to discuss these problems. But all we got was basically: we did not do anything wrong.

The combination of incompetent service people and unprofessional customer service results in at least one customer less in the future.

 
Vanessa A. | 2011-07-14

I created a Yelp account for the sole purpose of coming to RAVE about what fantastic experience I had during my VW car buying experience. I read below many of the reviews and was quite surprised that there were an negative reviews at all. Each an every person I spoke with at VW had a warm smile on their face and a positive attitude.

I walked into VW like many people just to look at walked out wit h a brand new 2012 EOS. I Had a wonderful salesman, Adam, who was extremely patient with me in my first car buying experience. He stayed until after 11 pm without any complaints and thanked me for my business up until the moment I drove away with my keys. His manager was extremely nice as well. He drove a hard bargain but we came to an agreement and although I felt I was getting the better end of the deal with my agreeing price, he congratulated me on my car several times. My experience ended on an even better note with the fiance dept, Kevin, who filled out my paper work and made it an actual pleasure to sit and sign contracts. He had me laughing and making jokes the entire time.

He even gave me a three day grace period to come finish up paperwork and was just as friendly when I came back.

Each an every person walked around beaming with smiles so proud  to work for this company. Each member also owned a VW car, and I doubt it was the employee discount. It has to be the sleek design of the cars and their genius engineering.

I have nothing but positive raves for all of those interested in buying a new or used car. Go to the VW dealership, you will see the wonderful customer service and have the same satisfaction I have.

To top it off I even got a hand written thank you card  from my stellar salesman Adam just days after I got my car, that's quality service.

Das Auto!

-Amber, 2012 Proud VW EOS driver :)

 
Dmitriy S. | 2011-07-09

Review #200 was dedicated to one of my top 5 star places. Sadly, review #300 will take a turn for the worse and is dedicated to an atrocious dealership. My one star reviews are very rare and are saved for just the absolute worst experiences, with this being my 2nd one.

I came to the dealership about a month ago, and at the time I was deciding between a Mazda 3 and a VW Jetta. The sales person I dealt with was at first very kind and let us test drive a couple of Jettas for much longer distances than other dealerships. My family test drove the cars as well, and enjoyed them just as much as we did. At the time, however, I was not ready to buy since I was going to be gone for 2 weeks. Upon hearing this, the sales person got pretty agitated. After asking us several times what he could do to earn our business and us saying nothing at the time, he just got upset and left. Not a big deal but should've been a warning sign.

After coming back and picking a car, we were ready to negotiate a price. We sat down with the same sales guy and began negotiating. Now, my dad and I have been through the process before, and I've got to say this was our worst experience. During several times throughout the process, we were shouted at and basically insulted due to us trying to negotiate an offer so hard. Eventually, we went to the finance manager and began negotiating with him. First thing he said was: "Guys, its 11pm. I've been here since 7am. I want to go home. Let's just shake on it and leave it at that. I'm not going to give you more discounts." HIGHLY UNPROFESSIONAL. He's not the only one who's been up all day, and if he has a customer to work with, he shouldn't be acting like that. Eventually, we settled on a price. This price included, as our sales person confirmed: a seat belt buckle defect repair, a seat adjustment defect repair, a full cleaning, and a full tank of gas.

The car was purchased on a Thursday evening. Our sales guy told us all repairs would be done by Friday 3pm and he would personally call letting us know so. 4:30 comes around and still no call. I give him a ring, and in a disgruntled and annoyed voice, I am told that one part would take longer and it would be ready FOR SURE Saturday at noon, and I would once again receive a call. 1pm Saturday comes around, and as you guessed, still no phone call. I ring him up again, and he tells me that because of July 4th, it will take longer than expected. I decided to pick up the car anyway and get that one repair done later.

I come to pick up the car, which I was told would be ready by then. I walk in, and he tells me it's still being washed -____-. So I wait around for about 20 min, get the car, and realize there's no floor mats. The sales guy brings around a different car, throws me some mats from there, and makes me pick out which ones I need. Great customer service, huh? I then look at the one repair left, and it's apparently already fixed. Way to make yourself feel special and dedicated to your customers by ordering a brand new part when it can easily be fixed on the spot with glue.

Before picking up the car, we notice the gas tank is almost empty. The sales guy tried to convince us that a full tank is not promised on a used car, which is complete bullshit, especially since he promised it. Eventually, he takes the car, fills it up, and comes back telling us he used his own money to make us feel pity for him. We drive off, and I notice the tank is only HALF FULL. Way to fuck with us dude. I later got a survey from Stevens Creek VW that asks whether our car came with a full tank of gas, which means it must be required for ALL VEHICLES.

I also noticed a couple of major chips on the car roof, so we had the sales person order some touch-up, which we were told would come in on Wednesday. Once again, no phone call, so I ring him up on Thursday. He tells me that it won't come in and until Friday, and I tell him that I can't do that since I'm moving Friday. He tells me that he'll let me know when it's in and he'll mail it to me. Now here's the messed up part. After all these times of promised phone calls, I tell him to make sure to call me when he comes in. He replies by telling me that he's a "busy salesman" and has no time to call me. I should instead call him "every hour of the day" and he will tell me whether it came in or not. What the hell dude. That is the worst way to treat a customer. I later get a call from parts and they tell me the touch up won't come in for another 2 weeks. Now that's just absurd.

In conclusion, I cannot say much about most of the employees here, except for a few. Red, the guy you go to for payments, is great. He handled all the payment and registration issues with care and answered all of our questions. The finance manager is an asshole. Rueben Bautista, our sales person, is rude, inconsiderate, and most of all has a terrible track record of not living up to his promises. If you must get a VW at Stevens Creek, avoid him at all costs

 
Valerie A. | 2011-07-01

This past Tuesday I took my CR-V to the Honda dealership and had my suspicions confirmed - it would cost about $4K to repair and make safe ($1K) and comfortable ($3K) to continue driving.  Rather than sinking the money in to a car with 161K on the odometer, my husband and I decided it was time for a new car.

I walked in to five dealerships on Wednesday morning and my best experience - BY FAR - was at SCVW (I also went to MINI, Toyota, Nissan, and Honda).  I told the salesman (Branko) that I was only test driving that morning but would be ready to make a decision by the weekend - and I only wanted to test drive the GTI.  So we drove it around the standard Stevens Creek test track (down to Saratoga, 280N to Wolfe, 280S back to Saratoga, and back to the dealership - I made that same trek five times that morning!).  The whole time he was in the car, Branko focused on answering my questions and even hooked up my phone to the bluetooth system so I could really see what it was like while driving.  When the test drive ended, he gave me his card and took my basic information - no hassle, no hard sell.  He was confident that the car would sell itself - and if it didn't, it wasn't the right car for me.

After finishing my test drives for the day, I was still hooked on the GTI - LOVED IT!!  So I got online with Costco and printed out a pricing discount sheet and called Branko - he met my husband and I at the dealership the next morning at 9:15 am.  The only bummer about the sales experience was the Finance guy - even though he was called to come in earlier than usual to help us out, he lagged and didn't arrive until 11, then tried to pressure my husband and I into purchasing things we didn't want or need.  When the painful process of signing the paperwork was finally over, Branko met us out front with our new car and keys... then helped us get our phones synced to the car again and showed us a few extra tidbits about the car so we wouldn't have to figure them out on our own later.  That extra time was so nice.

Bottom line:  Branko was a fantastic sales rep and I'd call him again - but the finance dude needs some people skills.  It's now Friday and we love our new GTI :)

 
Aalap S. | 2011-05-26

Now I know why dealerships sucks. All they know how to do best is oil change and that too and expensive oil change. I took my car for few problems that I was having. All they did was a oil change and basically told me that this oil change will fix my problem. I am still hearing the knocking sound which was my problem to begin with.

I cant see how someone would rate this dealership with 5 star. VWs are great but not this dealership.

 
Chris F. | 2011-04-07

I'm setting up this new account with Yelp solely to tell everyone how terrible my experience was here.

Me and a friend had previously looked at a used VW over at Oak Tree Mazda down the street. The sales person was up-front, honest, and a well-seasoned salesman. We liked what we saw, but had planned to take a look at the Volkswagen lot down the street before we closed on a deal.

We headed over to Volkswagen and their receptionist paged Javier out to greet us. As a salesman myself, it's painful when I have to be helped by a bad salesperson. Javier was obviously new or inexperienced and tried to make up for it by talking WAY too much. When a customer walks in knowing the product they want, you do not have to sell them on the product. Javier, if you're reading this: K.I.S.S. (Keep it simple stupid). The more you talk, the more chances you have of looking like an idiot. You did this several times.

Javier did not know how to do simple elementary level math and did not understand what numbers were important to the customer. His sales pitch was a joke and he had no power to do anything. Instead, he ran back and forth between me and his manager and left me and my friend sitting in his office, alone, for about 15-20 minutes. When I still didn't like their offer, he had the nerve to tell me "maybe this is too much car for you."

The sales manager, Tony, eventually walked in and had a bad attitude with me to start with. Again I didn't like their offer. I told him I was walking and needed my keys to head over to Oak Tree Mazda. He sighed loudly and walked to talk to his general manager. As I was standing there, the general manager (Named David) loudly said that my offer was ridiculous, threw my keys on the desk, and told tony to give them back to me. After David noticed me standing there, he formed a big giant fake smile and asked me how I was doing. I asked the receptionist for the owner's contact information for feedback. She somehow had no idea what his e-mail, contact info, or work hours were, but I did get a name.

We went to Oak Tree Mazda and the difference in their staff and customer service was like night and day. The price for the car wasn't much different, but I was much happier with my overall experience. In the middle of signing my paperwork, David called me (I assume after hearing that I had asked for the owner's information) and tried to suck up to me; apologizing for their customer service and what-not.

I've had bad experiences at auto dealerships, but this one is the worst I've ever had. I will make sure to spread the news to any of my clients looking for a new vehicle.

 
Michelle D. | 2011-03-31

They tried to charge me for two separate diagnoses on my 2005 Beetle when they really only performed one. I got them to discount it, but it was such a hassle. No one is friendly or helpful. They are constantly trying to charge as much as possible even with warranty coverage. The people there are just not nice. Do they not understand car trouble is stressful enough? I will not be taking my car back here again.

 
Rich P. | 2011-03-22

The finance manager pulled some shady stuff...they tricked me into signing a credit app assuring me they were only using it to fill in information for my registration and applied for a new loan through themselves.  While the bank and terms were the same, I was not able to access my account information because of this.  I am filing a complaint to my bank and with the Better Business Bureau about them.  SHADY!!!!

 
Tom D. | 2011-03-18

We stopped in two weeks ago to look at a new VW. The salesman who accompanied us on the test drive was nice enough, but he was WAY too chatty. When I'm test driving a new vehicle, I don't need some tool yammering on and on about how great the car is. Moving right along...

We go back to Tool's office, where he tells us (three times) that we need to buy a new car from him because "it's the end of the month and I'm only 2 cars away from hitting my sales goal." Sure, it was kind of a funny comment, and I laughed when he said it the first time...but when I heard it a second and a third time it really rubbed me the wrong way. We decided to at least give Tool a chance at earning our business. My partner and I are both very analytical, and we don't make impulse purchases. We went home, ran some numbers, and sent Tool an email asking him for his best price. Tool's reply email was something to the effect of "MSRP is $XX,XXX and that is where the negotiation starts. You will need to negotiate the final price with my manager." OKAY TOOL...if you don't have the authority to negotiate, why are we even wasting our time with you?! I had already done my research, and I was well aware that the vehicle we wanted (and ultimately purchased elsewhere) was selling for about $1500 BELOW invoice.

But wait, it gets better....

While we were walking out, I overheard the sales manager yelling at another salesman for "allowing" his customers to leave the dealership. This is what I heard (verbatim): "Why the f**k did you let them leave? Are you f**king stupid or what?" The sales manager did not seem to notice that we were standing 5 feet away. Unbelievable.

 
Andrew M. | 2011-03-13

Repair department

Shame on me for going here when I had a problem with my 2000 jetta. They diagnosed the problem ($200), ordered parts ($400) and implemented them saying it would take care of any problems (cost: my right leg) . They basically switched out some smog parts. The real problem was the transmission. They tried to swindle me into coming back in to fix the transmission.  

OVER PRICED.
DISHONEST.
CRAPPY SERVICE.

But don't worry. They won't go broke.

 
Daniel N. | 2011-02-22

Upon sending your car to the (insert brand here) Gods...please read.

Dealerships (or Stevens Creek VW) will inspect your car for scuffs, scratches, dings, etc, upon entering the service bay. VW had 2 people inspecting the exterior of the car, checking every little detail, in case you get the car back and make falsified claims.

The story is as follows:

Brought my GTI in for the typical Volkswagen quality issues (clunking noises). Turns out that a few specific items were causing the noise, etc, etc.

Knowing that your car is in "good hands", you get a warm fuzzy feel about your car being in service and not at the local gas station. After dropping the car off on a Wednesday, it was noted that the car will be done on Thursday, and they are aware of the problem. Thursday is here and I get a VM about the car not being ready until Friday, so I am already anxious to get back in the zippy GTI. No problems here, as delays typically happen, so expect it.

The call finally arrives and was told that the car is ready. They pull up the GTI. I get in. I take a look, adjusted my seats, and look around for any scuffs or damages in the interior. I'm about to pull away from the customer drop-off/pickup site.

But...I had the hunch to get out and inspect the exterior of the car myself, because they DO NOT perform a walk-through when you PICK UP the car. Once you leave, they are no longer labile for any damage. Never drive right off the lot until you have performed a physical inspection on your own car.

Upon my physical inspection, I found that they had scuffed up my brand new grill that I had recently replaced. Brand new! They did not even walk with me to check the damage, until I called my service adviser (name will be posted soon) . One of the random service pricks walks out and says, "oh, must be from the car wash, it should rub off" and walks away like he's almighty to attend to my complaint. No help there, obviously.

I will be visiting them as instructed, so they can "clean" the scuffs off. Keep in mind that this is glossy plastic. They also left a bunch of leaves in the interior floor-mat and did not bother to vacuum the car clean. Seats were all out of adjustment, but these are the small things that can be adjusted back to normal.

Until they have addressed this customer service complaint, my experience feedback will not be revised. The CSI score is a seperate topic, because the Service Advisor can be difficult to discuss topics and issues. Again, depending on the outcome, the name of the Service Advisor will be entered soon.  

I am contemplating on driving to alternate dealerships for better service, even if it's greater than 30+ miles (e.g. WinnVW).

As a result of being a German vehicle, VW's are prone to service calls and repairs. Under base warranty with 24k miles under CPO program, dealerships will make a nice chunk of revenue through VWoA. Moving forward, I must pick my service dealership carefully.

P.S. Acura, a brand that can appear as being "lower" than Volkswagen provides much better service (for repairs, not sales) @ Autonation Acura (Stevens Creek).

Similar situation happened to my 07 RDX, and they replaced the plastic trim on the hood (gouged by tool). No questions asked, or another visit needed.

 
Margo G. | 2011-02-01

I bought my car in 2007 but I never wrote a review. Why? Well because I was tired, grumpy and so sick of waiting the day I bought my car. I wasn't all that happy with the sales people but I guess you can't expect too much from a car salesman. It took a while but I did get the car that I wanted at a price I was satisfied with.

Since then, I have taken my car in for servicing or recalls and the service department has never let me down. Every time I call they schedule me as promptly as possible and are friendly and willing to work with my schedule.

They are usually aware of any recalls and I have seen them check online to confirm what the work will entail and how long my car will be there for. Sometimes if they keep my car longer than a day, they give me a rental car. Other times, they happily offer a one way shuttle so I at least can get to where I want to go.

I have had my oil changes done there as well because they always offer a $5 off coupon so my oil change comes out as cheap as it would at any other drive up place. Plus, I'm more comfortable going to a place where they work on my type of car all day. Better to go to the experts.

I always get calls with updates on my car to let me know they are working on it or when it will be done. And of course they call to tell me it's ready to pick up. They always do a courtesy car wash which is nice so my car is running well and clean.

Recently I was having battery problems and stupid me, took my car somewhere else instead of here. When I finally did take it to VW, Joe Castolino in the Service Department went above and beyond and called the Manager at the other place to see what could be done to remedy the situation. He sent me with more information than I needed so that I can better understand what was going on with my car and why. I did end up getting my battery replaced at the place of purchase but know that next time, I will take my car here first.

My car runs fine and I'm sure it's because VW sends me all the necessary info on when my car needs servicing, when it needs an oil change and any specials they have for the month.

I have never had a bad experience here so I'm sure I'll be back.

 
MD W. | 2011-01-17

After hearing all about the "VW Way" and quality service that we should expect after their THROUGH inspections my friend found out today that the car she JUST BOUGHT has severe issues with the front struts leaking and need rear shocks and the repair will be $1k to fix. On top of that this item is under "normal wear and tear" under the warranty she bought with so although she's had the car for less than a few months she has to pay for this as well. This place in my opinion is the worst dealer and the most dishonest I've ever seen IMHO and that says alot with car dealers. I cannot for the life of me see why a dealership would do this to someone on their first newer car. I will never trust this place again, will steer every friend, family member, business associate, or any online source away from them and will dance on their parking lot to Lady Gaga once they have to close down.

 
Cindi M. | 2011-01-09

It's time to take my 18 year-old to go buy her first ever car.  Budget ... $5,000.  

This is my second time coming to Volkswagen, though a different location.  So we are walking around just looking at sticker prices of $12,000 and up.  Just as we were getting discouraged, Larry Perea asked us if we would like help.  So I throw out our price range and surprisingly he shows us not one car, but two within her price range.  Not once did he say, "Well you get what you pay for," or "Oh that's a great down payment".

The Toyota that she's mainly interested in did not have a price on it.  He took her name and number to call her back on it.  

You ready for this ... He ACTUALLY called her back with the price.

She plans on test driving it tomorrow, Monday and if all goes according to plan,  she will be driving home her first vehicle.

Yay!!!

 
Kristin V. | 2011-01-02

Back in October I came here with my eyes on a great beetle.  I explained to the young salesman helping me that I would have negative equity. I told him how much and he told me no problem.  I did my homework on this particular car. Carfax, KBB, other dealerships, etc. I test drove several cars even a few of the same kind.  I was here for 12 hours (including a two hour break when i went home to do a bit of research).

At 9 PM we start filling out the paperwork.  I tell the young man I do not want a hard hit on my credit until he works out numbers for me. He tells me he will not do it. The guy that was helping me walks away after talking to his manager and doesn't come back. I was totally dismissed. The manager comes back to me and explains i need to have 5k down in order to get this car.  I tell him if i had 5k i would not have negative equity on my current vehicle. I then ask him if he ran my credit because i asked them not to. He said no, he did not.  He tells me I need a brand new car and tries to put me in a brand new CC. I do not want said CC- I want a damn bug.

He tells me he will call me in the morning. I go home. I log into my free credit report the next morning. Guess who gave me a hard hit on my credit report. I call and talk to the store manager. He swears they do not have hard hits on their credit. Tell that to my credit report that will hold this for two years.

By the way, he said he would call me back to. I am still waiting for my phone to ring after three months.

 
Janet D. | 2010-12-29

DO NOT come here if you want an honest mechanic to take care of your car. Their foreman is a complete a$$ and pretty much things he knows everything, not. He personally worked on my car and while they had to replace my engine and my pendulum mount from something i hit on the road they failed to tell me that my outer front tie rod ends were shot and needed to be replaced and  allowed my car to  leave their shop even though they new my car failed an alignment.  my alignment aren't in specs and we found marks of  where they had to remove my subframe, and they allowed my car to leave their shop after the alignment now my husband, a porsche tech, has to fix  my car on his days off.  you'd think they'd want to make more money and let  me know there are things that need to be fixed on my car so that i could have paid for them while they were under the hood of  my car anyway.  super duper lame. please take your car somewhere else. i will still come here to buy parts or maybe another vw dealership but i will never ever ever get my car serviced here again. EVER thanks for nothing.

 
Patti S. | 2010-12-29

The best buying experience - Mike the head of the sales dept was fantastic and the sales team was really helpful.  Definitely a must visit in you're in the market for a car!!

 
Azzah A. | 2010-12-24

Very friendly and professional,  much more better than Sunnyvale VW (Sunnyvale VW is the worse dealership I've ever been too).
For best service I would request Joe Castallino he's the best.

 
tony z. | 2010-12-19

I walked in tonight looking at a new Golf. I am not a 20 something hipster with a goatee, which then you could excuse the sales staff for ignoring me as if I was invisible.  The receptionist sat at her desk playing solitaire barely acknowledging my existence with a distant glance as I passed thru the front doors, then back to her PC screen.

The sales guys just chummed around with each other in some office. One finally came out to address a family of 3 ostensibly looking for a car for their daughter.

Also I put in a web inquiry which also has been totally ignored for the last 48 hours.  So I think the bottom line from my experience and the other reviews is that this dealership is poorly managed and probably survives due to a nice location and demographics. Me? I'm gonna tryna avoid this dealership for purchase and service if I can at all help it.

 
Felix C. | 2010-12-16

This review is for the sales department at Stevens Creek Volkswagen.

The People only have one criteria at heart when we shop for a new car: the People do not want to get ripped-off.

A kind older gentleman took me on a test drive for a 2010 GTI, equipped with a manual transmission. I'm used to automatics since I can't shift gears to save my life (there would be a pack of zombies following me and I'd probably stall), and he was pretty patient for teaching an idiot how to drive stick shift during rush hour traffic. As for the features and options of the car, he was knowledgable and answered all questions I had.

The pressure to buy isn't felt until the test drive ended. I wasn't even planning on purchasing the day I test drove, and the first thing they did when we got back to the dealership was sit me down and shoved a credit check application in front of me. After about 30 mins of 'discussion', the final offer they mustered up was for me to pay full MSRP plus tax and offered 75% of the value my trade-in is worth.

I left, and I never looked back.

 
Annie C. | 2010-12-16

Purhcased my Preloved 2009 Jetta with "Tony Elfouquani"!  He was very friendly and very kind. Wasn't pushy at all.  He'd put in 100% effort to get me the price I wanted. The service was great. He even picked me up at my residence on the day I was accepting the delivery of the car because I didn't have any transportation. Excellent experience. I would recommend looking for Tony because he is the best salesperson in that team.

 
Anshil P. | 2010-12-13

Smoothest experience in buying a car.
I called in advance, was greeted by Kris.
Amazing salesman, patient, and works hard to get you the deal you need.
I came in with low expectations from Dublin VW, but Stevens Creek made buying a car actually pleasurable.
Kris would negotiate prices to their finance man, Raja who to my surprise was actually fair in dealing with.
Overall, if you want a easy experience in buying a car without the headaches, Stevens Creek can make it happen.

 
Kenny M. | 2010-12-13

Purchased my first new car here and LOVED the experience. Got a beautiful 2010 VW CC, R-line that I'm still crazy about four months later. The sales staff was really helpful walking me through the features, being patient during test drives, and getting me a great deal through the buying process. Special thanks to Brent Zeiss on the sales staff, Joe Castelino in Service who knew the CC inside and out and actually first told me about the car, and David Wei who oversaw the sales process and made sure I left happy. The techs, Tom and DJ, were also great during the courtesy service checks.

Big props for never making me feel pressured, none of the typical car salesman techniques I saw at every other dealership I visited. They are straight shooters, want to give customers good deals, and move quickly.

 
T G. | 2010-11-30

10k service was fine and quick.

20k service was good.  Had marked "no" on a couple of survey questions, got a nice followup from Joe to make everything right.  Been pretty happy.

 
Kelly M. | 2010-11-19

I received a form message from Raja about my review and that reminded me to post an update.

After my bad buying experience, I went in to pick up my car.  I called ahead of time so they could clean it and take the paper out of it (as they had instructed me).  When I arrived, the car hadn't been prepared.  It took about 30 minutes for someone to go get the car and it was filled with all the paper and plastic they put in cars to protect them.  Because paper covered the floor, I didn't notice that only 1 of the 4 floor mats was there until I got home.  

I called and complained and Brent told me they would take care of it.  Weeks later, nothing happened.  When I filled out a negative customer satisfaction survey, I got a call about the mats.  Again, they said they would take care of it and give me a call and I didn't hear anything back for weeks.  After calling the dealership several times and getting nowhere, I called the VW corporate consumer care hotline.  An advocate tried to contact the dealership on my behalf several times and no one would return his call.  He expressed a lot of frustration dealing with this dealership.  Finally, I was shipped some floor mats.  However, they were the wrong color.  When I called to complain, they said they were out of my color.  I said that couldn't be the case because I had 1 correct floor mat.  Why couldn't they just give me the rest of the set?  They argued and said that they didn't have to give them to me because the car was already sold as is  (which is sleazy because I could not have seen that they took out the floor mats with all the wrapping).  I called the advocate again, he made several more calls, finally I got the right color mats. This is after about 14 calls from me and 6 from the advocate.

Later, the owner of the dealership called me to ask for the wrong color mats back.  I said, sure, if you pay for postage.  He said, no, can you drive them over?  I said that I'm not going to to drive an hour and a half to return these mats that you should have never sent me in the first place.  He said, "I'll buy you a burger."  I kid you not.  WTF?  How unprofessional.

 
Kiwi T. | 2010-11-07

STAY AWAY FROM THIS DEALERSHIP. Those are strong words coming from a person like me because I like to give people the benefit of the doubt but this was just atrocious.

I really do not know where to begin to talk about how poorly this place is ran. I've purchased 3 brand new cars before at varies dealerships and I have to say that this is MY WORST EXPERIENCE EVER. I'd really think twice about purchasing a car here. Here is our story.:
My sister and I went car shopping for her. She was looking to buy a Jetta. Well on a Sunday evening she found her Jetta, we test drove it, loved the car and everything was good. Negotiated on the price and went into the finance office to sign papers, check credit all that good stuff. They tell us she's approved with a 3.9% APR. So far so good....we give them our $2500 down payment and off we went with the car. Well few days later we get a call from their finance dept telling us that they screwed up on the APR. I'm thinking...how is that possible? We have a contract?!
So they tell us it's actually going to be 6.9%. Of course my sister was so in love with the car and 6.9% still isn't THAT bad but we weren't very happy because we were intially told it was only 3.9%. So we made our way back into SC VW to resign the contract with a higher APR. That is NOT even the end of the story. Two months passed and we did not receive a statement yet for the car payment? So we call SC VW and they tell us "I"m sorry, looks like you will have to return the car to us because were unable to get you financed" We were livid. How is that possible?
At this point, we WERE ready to return the car because we were really done with them. We were told over the phone by their General Sales Manager that we would get our refund of $2500 back soon as the car is brought it in. So we drive the car back to the lot and then we are told that that they have to deduct $700 because one of the hubcaps were scratched. Are you kidding me? First of all, it's not our fault that you were not able to get us financed when you clearly told us you financed us (that was a lie already from the beginning) Now you want to deduct $700 for ONE hubcap? It's not even a rim, it's a hubcap. I fully understand why they were bitter. It's because we got to drive their car free for 2 months and now they have to sell it as used since we put miles on there. But is it our faults? It was just dirty business to say that there was a tiny scratch on our one of the hubcaps and charge us $700. We eventually fought and fought and fought with them for hours and days, over the phone, coming into the dealership, talking with the General Manager before we received our full $2500 back. It was so drawn out, so long and soooo much frustration. It's dealerships like these that makes the car business look bad to us. We eventually went to Capitol Honda and my sister bought herself a Civic. The End.
Just a god awful experience that no one should go through.

 
Kim H. | 2010-11-05

So, it only took 3 weeks, 3 trips to the dealer, serveral phone calls, a fax and few emails to finally get this simple request done.

The only reason I gave 2 more stars is that the final person I dealt with was amazing. Joe in the service department was super friendly. I guess to make things up to me.. they had my car washed and filled my tank up.

 
Carol B. | 2010-11-02

I was shocked to see that some reviews were less than 4-5 stars.  I purchased a 2007 EOS last year at SCVW and have had nothing but excellent service.  I have to say that the highlight of my purchase has been working with the service department.  Joe Castelino is the man!  He makes me feel like a dignitary and a member of his family whenever I bring the EOS in for service.  He goes the extra mile and never stops smiling!  He is such a pleasure to do business with.  I would purposely have nothing but VW's after dealing with Joe!  Don't ever let him go - and if you do I'll never see you again!

Sandra is a jewel as well and has been nothing but helpful in dealing with any of my issues.  She and Joe really compliment each other and it's a delight to come in for servicing.  

Again, thank you to Joe and Sandra - you are the best!!!

Carol Butler

 
Kali O. | 2010-08-28

We bought a VW 2009 Tiguan at Stevens Creek VW Last summer during the cash for clunkers incentive. So let me break down this review into segments.

1)  Sales...Greg and Robert were FABULOUS, Lliterally lumping through hoops to get us the car we wanted. This was very impressive Especially during that busy time of cash for clunkers. They went the extra mile for us for sure. When we signed papers the financial guy, Red was terrific.

2) Service...In the last year we've only had to take the car in for it's scheduled free services and 1 small recall. I was literally treated like royalty by Paul Kline a terrific service advisor. He cheerfully offered me a loaner car so I could get on with my day. He always kept his commitment to me with regard to calling me and estimates, I felt VERY well cared for.  Neil is the Service Manager and my husband took the time to tell him how much we apprecieted the great service. Neil is committed to seeing that all customers are treated with the same level of service and courtesy. Michelle is one of the cashiers and whom I dealt with for the loaner cars. She is a VERY sweet lady who does her job with a lot of grace.

So it boils down to this,  We have never been treated so well overall at any dealership for any of the cars we've owned in 30 years. We highly reccomend this dealership!

 
Jay H. | 2010-08-22

** service dept ***
I brought my 2008 Passat here for the first time for service on a Saturday morning with no appointment as the check engine light had come on and th car was having issues. Eric was very friendly and helpful, and they fixed everything free under warranty and even washed my car which was filthy. I'll be back here for future services.

 
D C. | 2010-06-23

Summary:
Service department was dishonest.
Problems with certified preowned vehicles.

My sister bought a certified preowned 2008 rabbit from the dealer in 2009.  We did not expect the car to be perfect, however, the car and the service they provided so far have been very disappointing.  Their service is very unprofessional and dishonest in our opinion.

First of all, we are very unhappy about the quality of the car. The car visor fell off in the first month after she got the car.  A few months later, one of the car door handle fell off.   (None of these has ever happened to the european cars that my family owned and all of them survived over 10 years old and some even last 20 years.)  After a year, the car started making weird noise but the service department examined it and claimed that was normal.

We also had very disappointing experience with the service department.  My sister requested for a quote of fixing a broken side mirror when she brought the car in for oil change.  The estimate they provided was $2XX. She found the price reasonable so she brought the car in a couple weeks later to get it done.

She brought the car in early morning and expected it would be done by the time she picks up after work.  In the afternoon, she received a call from VW service department telling her that it will cost ~$700 to repair it. They explained that the quote given to her earlier did not include labor, painting and tax.  It seems to me that they intentionally excluded the labor and painting costs when they provided us with the original estimate.

They are definitely not getting any business from us again because we can't trust them anymore.

 
SF B. | 2010-06-22

I know service at dealerships is always on the pricer side, but this was just too much. Plus, I feel like they were trying to swindle me when they told me the long list of problems with my car using mechanic jargon. Took my Jetta here twice, but never again. Wheel Works is getting my money now.

 
Chris Y. | 2010-06-11

Patrick in particular is the worst. Terrible customer service. I felt very insulted by some of his remarks. I don't know how he was raised. Definitely not right. He needs to get his act right.

Go to anyone but him.

 
Joe S. | 2010-05-27

Last time I visited this dealership I waited more than two hours for oil change. The internet service in the wait area was broken. For how much they charge, the oil change should be drive-through. They even did not honor the coupon that was pasted on the door side from last service. When they sent an automated customer satisfaction survey, I asked for someone to call me back, no one did. I am not going to them again for any service!

 
Amy Y. | 2010-05-19

Since they had the guts to ask for my experience on my recent service. This is what I said and I thought i'd repost here for future customers to see.

Service: Whenever I drop off my vehicle for service, it takes a very long time for someone to come out and greet me- I feel ignored even when I step into the office to find someone to help me. Bill is usually the only one who notices me. And dropping off the vehicle takes more than 45minutes last time. I have no idea why should this be harder than the late night drop off which I can accomplish in 1 minute.

Service Adviser: Sandra was my service adviser and she's the only one I'd recommend, she's fast and courteous. The other service advisers are very good at looking busy - being a manager, trust me, I know that look when I see it.

Service Related Vehicle Needs: I am also annoyed that there is no system for free loaner car when I bringing the car for service. I once tried to negotiate this over the phone and mentioned that there's another shop down the street who can do the oil change and wouldnt require me to get a rental car. And the person on the phone simply say OKAY GO AHEAD.

Conclusion: Consider I have to come in here every 5K- going into your dealer is a downer experience every time. I've made peace with the fact this is probably what VW service level is- I'm going to pay the $ for german maintenance, and rental car and this is going to last as long as my passat lives.

 
brooke m. | 2010-05-12

I took my vw bug here after learning from a local repair shop that I probably needed a new catalytic converter.  Luckily, when I got there Joe let me know that it would be covered under the warranty.

I had only had this car for 6 months and before I bought it I had it checked out, but not by a vw dealership.  It has over 70,000 miles on it and when Joe was checking out the car he did find a lot of other work that needed to be done.

Although I ended up spending much more than I had initially anticipated, Joe was able to work with me to get the repairs down to an amount that I could afford on such short notice.  The whole time he provided excellent customer service and is a very trustworthy mechanic.

This is my second car (the first was also a vw) and I've NEVER taken my car to the dealership to get serviced.  However, after working with Joe at this dealership, I don't plan on taking it anywhere else but there in the future.

 
Jeremy S. | 2010-05-03

My experience with this dealership was atrocious.  I was shopping the different brands along Stevens Creek, and I wanted to take a VW Jetta for a test drive to see how it compared to other vehicles we were looking at.

First off, the sales person I was working with took FOREVER to get the keys to the vehicle for the test drive.  We went for a quick spin, and I liked the car.  I told him that we were still shopping around and not looking to purchase today, but he did not take no for an answer.  I told him that I just wanted a quote to see what he could do to be competitive with other dealerships and brands.  He took only a few hundred off the MSRP and said that was the best he could do.  When I asked about any factory deals or incentives (since pretty much every other brand was offering around $2000 factory cash back), he went and got his floor manager to speak with me.

This floor manager was completely rude to me.  He asked what else we were considering, and I told him about Hyundai and Nissan.  He then proceeded to bash those brands and said things like "well, to some extent, you get what you pay for." ... which is quite amusing coming from someone representing a car manufacturer who produced one of the most unreliable cars of 2009 ... especially when trashing a vehicle that has been at the top of Consumer Reports, JD Power & Associates, Car & Driver Magazine, and US News Reports for customer satisfaction and reliability for 3 years in a row.

The salespeople at this dealership are pure scum.  They are deceptive, greedy, and extremely pushy!  Avoid them at all cost.

 
Natalie G. | 2010-05-03

I just leased an Eos from this dealership and I couldn't be happier with my decision. The salesman I worked with, Scott, was great throughout the whole process. He didn't put on too much pressure, and treated me very professionally while I was there. I literally went in not even sure if I was going to get the car, and by the end of the day, I drove away in one. Good job, Stevens Creek VW.

 
E S. | 2010-04-22

**Service Department Review

I can't comment on the sales team but the service staff was very helpful. They matched prices on service coupons from other dealers and in general they gave me a great price. Very little "upsell" when bringing my car in for service which I like!!

I am comparing this to Sunnyvale volkswagen where I had a bad experience with the service department.

Most important was that the work they did on my car seemed excellent. Trunk latch fix, brake job, a few recall notices, and a tune-up.

 
Nikolay M. | 2010-03-25

My experience was very good. After reading all this reviews I went there any way because they had a car in stock I wonted. Brent, sales person, was straightforward and not pushy at all. The price was good and I've got reasonable trade-in value too. Mike, sales manager, was able to push numbers even more and we closed the deal - nice and easy! Financial guy, Red, was knowledgeable and very helpful. I will recommend this place to VW shopper. Didn't tried their service yet.

 
Kinjal S. | 2010-03-09

*** NOTE: This review is for the service center of Stevens Creek VW****

I have 2 words for giving this place a 4-star review... Joe Castelino! :)
He is an excellent people person! :) good skills... very smart..
I took my car in for a pre-mature 20K mile service...and I spoke to Joe... he is nice to talk to, gave me a brief description of all the work to be done on my car in that service and also gave me a rental car since my car would have to stay there overnight....

All said and done, I still think they are SUPER EXPENSIVE! I know I own a German car... but even then they're expensive... :-@

 
Shannon Z. | 2010-02-11

How did you think you could woo me and have my business by leaving me alone for over 30 minutes while you chat up other people that came in to the dealership after me, directly in front of me? No offer of beverage or apology, just blatant and rude.

A really old, grump of an Indian man- Raja came in and sat down, annoyed and indicated I was wasting his time as he pulled up his chair. And yet I had waited for 30 minutes for him to meet me. Last time I check, if I want to buy a car and you sell cars for profit- I am doing you a favor by seeing your product. It was all mind games, smoke and mirrors, lies with smiles, a serious disappointment.

I had test driven a sexy car here and to be honest it was my dream car. I had spent days looking for this exact car- everything from the  color, the transmission type, all the features, it was perfect. I wanted this thing so bad and I just needed the right price to bait me. I believe the art of sales is another nontraditional art form like poker, chess or the art of war, I can respect a salesman. A master of his trade, a good car salesman would have realized immediately my deep desire for this car through casual conversation and would find a way to sell this car. Instead I got a pathetic, almost whiny explanation as to why they mark up their prices on new cars, higher than MSRP by $5000.00+ and fail to engage in negotiations. Once again Raja, are you even trying to sell me a car or just have me leave now? Your wasting my damn time!

I visited almost every SF Bay Area Volkswagen dealership in the last few days and I can honestly say that Stevens Creek VW was by far the worst experience of them all. As I was leaving I witnessed Raja screaming at the junior car salesman that helped me test drive the car.  I felt bad for him for having to work in such a terrible place.

Buying a car also means building a relationship with a dealer. Most likely you will own this car for the next 5 to 10 years, if not longer and you will need to come back at some point for something related to your car. I would rather work with people I like and respect. I did end up buying a brand new 2010 VW, but not here. Skip Stevens Creek VW!

 
christine l. | 2010-02-05

I bought a car here last night, and today I'm still feeling icky over the experience. I went here because I was going for certified pre-owned, and they happened to have the car I wanted in stock, but I would have MUCH rather gone to Capitol Volkwagen (will write a review about my experience there as well). Stevens Creek VW irked me because:

* They played the whole "let me go ask my manager" back and forth game when negotiating price. Except this was a rainy Thursday, there were no other customers in sight. I tried to talk to the "manager" directly, but they made us sit down and tried to wear us down by making us "wait" while they did nothing. C'mon, they know exactly what they'll take and what they won't take. The charade just disgusts me, and I really didn't want to play. I came prepared and clearly stated what I wanted, and still had to go through their stupid nonsense. Eventually, I got fed enough to walk out, and that's when they gave me what I was asking for.

* We started talking to Frank, who was friendly and helpful, but Reuben (a sales manager) later took over. He never answered our questions about warranty or history of the car with any facts, and when we asked for more details, he responded as though we were idiots who just didn't understand his previous answers. I know this is probably all part of the stupid sales game, but it just makes the experience all the more unpleasant.

* I asked repeatedly if I would get floor mats, and they said yes, all along the way. I now think they were just lying, since at the end of it all, there were NO floor mats. They asked me to return the next day, and I said no, and made one of the sales assistants go through their inventory to find floor mats, and lucky for me, after going through 4-5 cars, he found some. Even though it's a small thing, I hate the blatant dishonesty.

* the BIGGEST lie was about the warranty left on the car, we asked for clarification on this multiple times, and Reuben stated that the warranty started the date the car was first registered (in 6/2009). I wanted that car specifically because it had a long warranty, and told him that's why I wanted to clarify when it started. I asked for this in writing, but he said there was no need (famous last words, I would never expect anything he says to be anything but a lie). I verified with VW corporate that the warranty started when the car was put into service (with dealer plates), in 7/2008, meaning that I have a year less on my warranty than promised.

Bottom line: If you want to deal with the typical used car salesman crooks, come here, but if you can find what you want elsewhere, I'd avoid these people, or come prepared to spend 4 hours with some sliminess, don't believe anything they say, and stick to your guns! I got what I wanted, despite their insisting that "Oh, we'll lose money at that price" -- yeah right! **Don't believe anything they say.**

 
Jenn S. | 2010-01-21

Joe Castelino again came through like a champ for me.

In this terrible weather on the way to work my check engine light started flashing, my car shuddered pretty violently when I'd try to accelerate - which I knew meant one thing - my coil pack was failing.  I had just recently found out that there was a recall for this part but had not been able to bring it in.  Now I had no choice.

I called Joe first thing when I got into work and within 20 minutes or so he called me back and said as long as I can get there before noon he would be able to get my car in that day.  He said he would call a tow truck for me, but I assumed with the weather the towing services were pretty busy and I didn't feel like waiting an hour to get towed.  So I limped my car to the dealership, I also let Joe know about the ghost in the machine so to speak - my sunroof would open/close on it's own accord and most of the time I wouldn't hear it but would notice it when I got out of the car.  Joe said it was a known issue and would replace the sunroof switch but that the part would have to be ordered.  My car ended up staying there for a couple of days, Joe said they didn't want to give it back to me in this rainy weather and risk the sunroof opening on it's own and the interior of my car getting ruined by water.  I got her back yesterday good as new.  Joe was also able to get me a rental car so I would have wheels to get back and forth to work.

Joe was just as nice and helpful as always.  I absolutely love dealing with him and will be sad if he ever leaves Steve's Creek VW.  In my opinion he's one of the best service advisors that they have!

 
Intrinsic S. | 2010-01-20

It's so funny that people who are pissed off are the ones who only write reviews giving places like this a bad rep, and the ones that are always happy just go along with their day.

I have purchased 2 cars from here and their service is exceptional. They are very friendly and reasonable people to deal with if you don't try to be a dick and try to steal a car without giving them any profit to make a living.

People always have the notion of car sales people being pushy and rude where in fact it is the customer who brings it. This is the only dealership that I have been to where they actually know their product and educates the person that doesn't know anything about cars.

The car industry is not how it used to be in the 80's and 90's. It is just pathetic after I found out how much my car salesman made after he had sold me my car (180.00 this was his REAL commission after everything. holdback and all). And i didn't even haggle much. I still paid $500 over invoice. Now a days, the consumer is now just STUPID! It is not worth arguing and shopping different dealerships for just a few bucks.

Cars are Cars. Yes I have had a couple problems with the cars i have purchased but with technology now a days, something is going to go wrong. I have owned a Honda, Toyota, and Lexus. VW is the only car company where you actually get your $ worth. Yes, it is German and it will have problems, but overall VW gets my vote over Japanese tin cans.

For the people with their "just looking/ i have to think about it" attitude, stop with the BS! You already know what you want and have done your research on the internet for days! Nobody just decides to go to a car dealership and "looks at a car" or is "buying within 6 months". Cars change like computers. After 6 months prices and financing changes, as well as the cars themselves. So don't get mad at the salesperson when they try to get you to buy a car. it is your own fault for walking in and wasting their time and gas on a vehicle you won't even buy.

If you are an open minded person and "reasonably" negotiable go here! They are great friendly people and will give you awesome service just as long you don't come in with a bad "i am on top of the world" attitude.

Ask for Cisco Savala (Sales Manager) or Greg Kimberly (Internet Manager) they are awesome!

 
Michelle Y. | 2010-01-12

Until I discovered Streetwerke in Palo Alto ( streetwerke.com ), I was trapped in the cycle of taking our VW Passat stationwagon to the dealer for servicing.  Service was great here when Joe Castelino (in parts/service) and Michelle at the front desk worked at the facility.  

When Joe left, there went all the fabu customer service and integrity in service. My last experience in July of last year was right out of a Kafka novel.  Sparing you the details, I was charged close to $1k for 4 days of nonsensical diagnostics without anything being fixed  (not even my worn wiper blades, which were noted in their final report as being in need of repair).  I was also told to "trade in" our car (to Stevens Creek VW, of course) as the engine and transmission were on its last legs.  A second opinion at Streetwerke (with a *much* lower diagnostics rate) proved all this "data" to be erroneous.

STAY AWAY from this facility's service department!!! that is, unless you have money growing on a tree in your backyard and you don't care about what's done (e.g., nothing) when it's serviced.

 
ish b. | 2009-12-18

These guys either don't know how, or simply don't want to sell cars. Absolute morrons.

 
Holly v. | 2009-12-16

If you want to buy your next car and are thinking about Steven's Creek I would highly recommend Rajha through the internet sales department. He was very professional yet down to earth to work with. He seemed to go above and beyond with his customer service! I know buying a car can be a stressful event but it really didn't feel that way with him...We are loving our new car thus far and thank Rajha for a job well done!

 
Danny N. | 2009-12-01

This is an experience with purchasing a car.

I went with a friend previously to purchase a VW.  I give them 2 stars because we actually were able to walk out with a purchase at a price we're happy with.  It could have been 5 stars but for some basic details.

1.  The sales rep treated us like some high school kids.  A few times questioned if we could even afford the vehicle or gain financing.  It was this condescending feeling I didn't appreciate.  The Sales man didn't know much about the vehicle or the warranty period.  Quoted the wrong powertrain coverage of 50K miles when it should be 60K.  
2.  When it also came down to price he apparently didn't realize there was internet pricing that was much lower than the MSRP.  We started close to 3K apart on a 20K vehicle.  After wanting to walk we finally came to terms.
3.  Basic customer service wasn't there.  I've been to other dealerships where when you sit down to talk the deal, they ask if you want water, soda, and show you the bathroom.  This was a case where I believe the salesman didn't think we were going to buy until the final moment.  
4.  Overall if car dealerships were like self-checkout systems, we would have been better off.  We knew the car + the price we wanted to pay.  The sales man was of no use and neither was the reset of the staff.

 
Valerie G. | 2009-11-07

After 2 years of being a loyal Volkswagen owner (whom was covered under certified warranty) I will NEVER go back to this dealership. I am thoroughly upset with this place and I cannot believe people in the world pull this kind of shady stuff . I took my car in because I had a letter from VW about a recall on my car. However 3 weeks before my check engine light turned on. My car still ran.. I just didn't feel comfortable driving a car that had a check engine light. So finally yesterday I decided to take it in after receiving the letter it gave me more reasons to go in. I was told by Paul upon going that if any of my recalls were what triggered my check engine light to turn on then I was not going to pay the diagnostic fee. (cool).. So before I continue I will state what was going on with my car. When in idle it was shaking.. like a small vibration. OH and i had just taken my car in April to get the coils fixed because they went bad in the 3rd cylinder and a few months prior to that my fuel pump went out.. (mind you all of this was covered under warranty before i hit the 80000 mark) so while something was wrong this time I was at about 81000 into my driving. Back to the story.. my car had a slight vibration however it was still drivable i chose not to drive it in fear that it may get worse. SO i take my car over check engine light still on vibration still going on... but drivable. I get a call back from Paul.. stating and I wrote EVERYTHING he told me down because I didn't get the print out of what was really wrong I got the diagnose over the phone. He stated 1. O2 sensors were bad 2. timing belt 3. new tires 4. transmission cleaning and 2 of the error codes for the check engine light were due to 2 recalls (therefore waving my fee) so they would fix those however all of the work O2 sensors was $492 , timing belt $892, and the others cost went into well over 1200. Me being concerned I may be getting ripped off told Paul i would call him back that I was going to talk to my bf and see what he wanted to do and that id call him back. I then decided to get quotes per my bfs request because I just may be getting ripped off. So i called and the main issue he told me was the O2 sensor so i called for that. I just wanted my car running for right now. The other diagnoses were just precautions which i was planning on getting fixed. So i called a body shop.. they informed me for parts AND labor it was a $210. This was a valued place by my bf too. so I thought hell I might as well go to them they had the original part too. So i call Paul back and inform him of the price and ask him to just do the recalls. I inside felt very guilty like I was a trader I have been loyal to vw and here I was stabbing them in the back but hey it was for my best interest . Maybe it was my female intuition telling me they were going to royally F me later. Paul seemed upset none the less but agreed to do the recalls.  

I get a call a few hours later saying my car is done. I go there and informs me since they had to get into the car I was gonna have to pay 65 rather than free like he told me.. FINE..whatever i didn't mind I figured it was the least I can do. So I pay it.. I wait for my car and when I get in my car... wow. My check engine light is blinking its WAY 100 times worse than when i brought it and there is a strange hissing sound. MIND you this was NOT the case before at all. Luckily my bf was with me and informed him this car was not going to make it home he then instructs me to pop the hood. He knows a bit about cars so he immediately knew that there was a busted vacuum hose. I believe that what its called. When he opens the hood.. there is a "Tooled" hose with pieces of broken pits sitting right on top of my window washer fluid tank. Just sitting there. Hm mm.. how can this be? I go back in .. and ask for Paul to come out. He does so then tells my boyfriend.. "well the vacuum hose is broken and that could possible fix the o2 sensor it was getting a high reading so it could be a broke vacuum and if you get that fix it could correct the problem. " NOW this is AT MOST a 60 fix. and they told me ALL of that other stuff? I bought the piece pat duct taped the old hose because it was a clean cut and I drove home. This morning he replaced the "mysterious broken vacuum hose" and my car is running like brand new. Now were they upset that I was gonna take my business elsewhere? I think this is complete bull shit and I feel so cheated and lied to. It makes me sick to think people in the world pull this shit. I will never go back to this place. It was my fault in the first place I don't know much about cars in the first place but for Christ sake.. Complete bull shit. Sneaky liars. I'm rather upset. I really liked Paul too that's what bummed me out. :( Maybe he was only nice cause it was under warranty before.

 
Dylan L. | 2009-10-26

Purchased a new VW from Greg Kimberly (internet sales) and he was a pleasure to do business with.  I highly recommend Greg as it was a hassle free buying experience - all terms were negotiated and agreed to in advance and Greg had the car ready when we arrived.

 
Lisa P. | 2009-09-09

This is a service-related review.
I went in a couple weeks ago to have my check engine light checked for smogging.
Plusses--same day appt. It was an all-day repair job, so they gave me a complimentary loaner--of a great new Jetta. When I was leaving the lot, one of the customer service people noticed my brake lights were out and replaced the bulb.
Minuses--the $75 diagnostic fee. Most places will charge you to look at the car and find the problem, but many also deduct that charge from the service work done as an incentive have the work done there. Not Stevens Creek VW. When my actual charge was significantly higher than the estimate I had the cashier break it down and explain the difference. It was then I discovered the charge for diagnosing. The problem is they present the diagnostic fee with "this charge is applied to your service actually done." Which connotes a deduction. Otherwise one would say "the charge is in addition to any work done on the car."
Deceptive. When I argued the charge, it was deducted. But it got me distrusting other aspects of their charges and quality of work.
In addition, the free wireless has many sites blocked (like facebook) so work I needed to do while waiting I couldn't do.

 
Liv L. | 2009-08-19

TERRIBLE!

I test drove a Touareg from here. They get 1 star for the fun test drive (I have NEVER been on a test drive where they insist you do donuts in the car park :) Nice!).

The issue with this place is their customer service. We went inside to talk numbers, and we were bounced from the sales guy to the finance guy. He led us to a room at the back of the office. He asked us a few questions and gathered the information he needed before leaving us to go figure out our price. 5-10 minutes later he returned to ask us some pathetic question (e.g. What lease term did you want - 3 years)? I was thinking you could have asked us this initially! Anyway, he left again, we waited again. This time it was 10-15 minutes before he came back with another BS question that he should have asked initially. He then left again... and never came back! What the?! We wait for him for about 25 minutes before walking out. No-one stopped us, or asked us anything.

I contacted the manager as an FYI what had happened - no response. Glad to know they don't need customers in times such as these!

 
Elsei Y. | 2009-08-12

I got my baby GTI here last year.  Boy!!! I love my car.  I also love the personal service this store has.  My Service manager was terrific and kept me updated when I took the car in for service.  It was quick and the job was done right.  The price is competitive to outside bodyshop too.  Love it.

 
Rob Z. | 2009-07-29

FIVE STARS..

I bought my R 32 from Stevens Creek Volkswagen and was very happy with the sales process. Their professional sales team treated me as family. Since, I've owned the car I have only brought it to their Service Dept and always deal with Joe Margo my Service Consultant, and agian I left completely satisfied. I firmly trust their staff and enjoy dealing with Joe. He takes the time to keep me informed and explains even the smallest details to me. Joe values my car as I do and that makes me feel very comfortable and highly recommend Stevens Creek Volkswagen Sales and Service. I love my car and SCVW appreciates both of us.

 
Alie C. | 2009-07-13

Again, I went here yesterday to look at used Beetle Convertibles. They had a small selection, which was surprising since the Sunnyvale Volkswagon was smaller and had more to offer. Prices were also higher, even though the cars had more mileage. The guy who approached me and my friend was WAY too pushy and made me feel uncomfortable. I know I know what you are all gunna say: its a car dealership, of course they are pushy. I beg to differ, seeing that the customer service in Sunnyvale was so much better. I may have had a better experience if I had a different salesman but I don't think I will be giving them the second chance.

 
Frank D. | 2009-06-06

Stay away from this dealership.

We bought our new Rabbit from this place only to find we purchased a lemon. The car on the lot that we looked at had a dead battery and we specifically told the salesperson we did not want *that* car. We wanted that model and color but not the one with the dead battery. Turns out that's the very car they drove up for the test drive...after a jump start, that is. We never knew they brought that particular car up for us until we signed the papers and got it home.

A week later -- dead battery. Tow truck could not get it out of our parking structure, so we had to settle for a jump start. Took it back to VW, demanded the battery be replaced. They claim they did and two weeks later -- dead battery again. We went through this about six more times over the first 12k miles before they finally called VW in Germany for assistance, which finally entailed pulling the dash to fix the battery draw. All the while we had to fight with them to get a loaner each time they tried to service it. After the first few loaners they started being assholes about it and warned us that they did not technically have to give us a loaner and that they were doing so because they were nice people. Uh huh.

How about just taking the POS lemon you sold us and give us a new car? Never happened. Any decent dealership would have done that. Also, we felt that suing under the lemon law would be more of a hassle than we could justify, so we decided to cross our fingers and keep it.

We eventually went to VW of America to file complaints. They simply said "we're so sorry" and forwarded our already known complaints back to the dealership. Just swell. In a nutshell, no one at the dealership or VWoA gave a rat's ass that we were being put out. The car eventually developed a rattle in the dash board, which required yet another trip back to the dealership. The door alarm LED has been and probably always will be broken. It stays on now and again while the car is being driven.

Would we buy another VW? Probably. Just not from this particular dealership.

 
Tim S. | 2009-04-07

I recently received this message, "Tim , your info has been removed from our database
hopefully you feel better that you took the time to slam us on Yelp . you should not recieve anymore annoying "junk ' mail or phone calls ---as far as applying grease to the switch -we dont -it comes that way and probably did not have anything to do with your cruise control issue -we identified numerous safety issues with your car and were providing information to you as we should -your comment about "stealerships " says alot about you and your attitude
about life in general -hopefully you got your tires and headlights fixed ? and its "peace " of mind -what I gave you is a piece of my mind --Neil V scvw service --"

I am not sure if this person is actually associated with Volkswagen of Stevens Creek but I have filed a complaint with the Better Business Bureau of San Jose for good measure. I do hope VW of Stevens Creek begins to constructively use the feedback people give them through all channels to build a stronger business. That benefits everyone.

 
Eugene F. | 2009-04-01

My car is getting old, well, old for the car world at around 8 years old.  With its age, I have come to accept that things are going to start failing on the car.  A week ago, on my way to the gym, I tried to roll down my window and heard a crunching sound and the window wouldn't go down.  Not a good sound.  I tried one more time, and the crunching continued.  This is gonna be bad.   I parked my car in the gym parking lot, and lo and behold the window started to snake down the window well, and then, it was gone in the abyss of the door; and there I was left with an open window and a real desire to go to the gym.  I locked up all my valuables into the trunk and worked on my fitness.

Fast forward through the night with the car parked in front of my house, and me, thanking Jesus that it didn't rain, and nothing was taken from my car, I tried my usual car shop, and found that they would probably not be able to take the car in that day.  Being always prepared, I called Volkswagen of Stevens Creek to see if they could take my car in. They told me to come-in as soon as possible, and that they could take in the car to be looked at.

The service guy that helped me out took my information, asked what was going on with the car, and gave me an estimate of how much it would cost.  They offered a shuttle to my office, and I made it into the office only a half an hour late.  Not so bad.

Now, here's where the minus one star comes in.  I know that I came in without an appointment, but I had to call-in to get the status of the car (i.e. how much it would cost, if I would be able to get it that day, and if they car was actually finished).  Not that big of a deal, but it would have been nice if they were a little more proactive.

I would give a half star, though, for them having a coupon on their website which was for a free rental since they had to keep the car overnight.

When I did get my car back, and $500 later, I was pleased to see that the car was cleaner than it was when I dropped it (yay, they wash cars), and I had an operational driver's side window.  

I would use their facility again if my usual place isn't available ... but, hopefully, that should be rare.  Make sure to check their website before you get any service done, too.  I was able to download a coupon for a free car rental since I was spending more than a certain amount.  Gotta save where you can!

 
Brian K. | 2009-03-20

-Buying Experience
I didn't buy my Volkswagen from Stevens Creek so I wouldn't know.

-Service Experience
I use only Stevens Creek VW, not only because of their knowledge of the car + great service + great ppl, but also because it's right in front of my house.

Here's my very recent experience with them

Last week, I took my car in for 90k service. I knew German cars were really expensive on maintenance, but 400 dollars for 90k service? that's juss mad crazy. But it's not Stevens Creek VW's fault!. Ok, so i took it in for 90k service, and after approx. 4hrs, they call me and tell me that my car has 3 other problems. 1. left cv boot is torn, 2. valve cover gasket is leaking, 3. power steering fluid must be flushed..
And total of all those? $1462. that's right. 200 dollars more than my monthly rent. money i could probably buy rims for my car....
i was frustrated, but they recommended me leaving the car with them over the weekend. then, one thing hits me real hard.. How am i going to get around? but they told me they would give me a complimentary rental car for the weekends and until my car is ready. ok, so after the weekend with the brand new jetta, i went to the dealership to pick up my ride. I brought a 10% discount coupon, and guess what? instead of deducting 10% from the total price, they deducted 10% from each parts and labors from each categories, which lowered the price to 1245 total. It's still expensive but hey, it's cheaper!
My experience with them always has been okay. Sometime great, sometimes okay. They are great people that really cares about you as in person and your car as well. I've spent alot of money on my VW Jetta for maintenance, but i can trust Stevens Creek VW with my car.

 
Ahmed S. | 2009-03-13

This is kind of a long story so please bear with me. I purchased a brand new 2008 Jetta in Arizona in July of 2007. I was pretty happy with it. It did have a few problems though. However, Stevens Creek covered them happily under warranty even though I did not purchase the car there, which is expected.

The problem arose when my clutch burned out on a hill in San Francisco. Granted, it was a slightly steep hill, but a clutch on an 11 month old car should not burn out. As a warning, clutches are really sensitive areas under warranty.

I took my car to Stevens Creek and I was told it was a $5K repair. I was upset to say the least as the car was a lease. I argued back and forth several times with VW Stevens Creek, corporate and their customer service on the phone for three days about the fact that I have to pay for normal wear and tear under a lease and that a clutch is not normal wear and tear in eleven months. They finally agreed to cover it, but by then I was completely fed up with the car being so unreliable. Never cost me a dollar for break downs, just a lot of hours at the dealership with no loaner.

While the car was still in the shop for the clutch, I went in to look at another VW. I dealt with David, the sales manager and Reuben. David was great. Very helpful, and totally honest. He got me a great deal on the Passat, and waived the rental car fees as well for the 7 days my car had been in the shop. He did not try to upsell at all and found something quite affordable, with just the right amount of bells and whistles. Finance was helpful and did not try to upsell at all.

David is great and I did not have to deal at all with sales people running back and forth at all. My Passat did me well for the 8 months I had it and had a couple of minor things, but they were covered under warranty and they even gave me a complimentary loaner a few times.

 
mai d. | 2009-02-25

I'll start with my car buying experience:

I'm young, so I want good service when I walk onto dealership grounds, but I know not to expect it.  The salespeople here, however, were incredibly accommodating and extremely knowledgeable about their products.  I came in just to test drive the GTI and ended up buying it (not the same day).  Despite the fact that I love this car the most out of all the ones I test drove, the service really sealed the deal for me.  

All of the other dealerships (Toyota, Honda, Mazda, even Audi) had rookie salespeople who knew less about their product than I did and tried to pull car salesmen techniques on me because I'm a little girl.  Booh on them.

Service and parts has been good, although I'm taking off half a star for the price (very expensive...$400+ dollars for the 20 K service??) and half a star for the sassy receptionist(s).

But, I trust them with my baby.

 
Mark M. | 2008-10-17

Overall, I was satisfied with the buying experience I had at Stevens Creek VW, so I am actually a bit surprised to see how many bad reviews there are below ... so maybe I was fortunate. Anyway, here is the story of my experience.

My wife and I just completed a purchase of a 2008 Passat Wagon on model year closeout promotion. After submitting a request for a quote at Edmunds, we were connected with Raja, a salesperson who works both internet and walkup sales. We emailed several times over the course of a couple weeks but my wife and I weren't certain we really wanted to buy this year or just wait until next year. Raja was professional, friendly, responsive, thorough and patient with us on email, on the phone and face-to-face. We finally came to the dealer about 3 weeks after first contact and found Raja to see if we could test drive something close to what we were looking for. Since they did not have any local 2008s in stock, Raja found a 2007 service loaner, tossed us the keys and said "have a nice drive" letting my wife and I take the car out on our own. He never attempted to force the sale or "take us for a ride"; he simply worked patiently with us to scout other dealer's inventory to find just the vehicle we wanted at a price we were comfortable with. He didn't try to switch us to another car, or anything shady. He was patient and responsive with me as we went back and forth over the phone for a few days to work a deal my wife and I thought we could live with. After we decided to go ahead and buy, Raja had us fill out a few forms online before coming in. Everything was prepped for us when we arrived. Red in F&I was easy to work with, somewhat surprising given the horror stories I've read about what can happen "in the back room." He did not attempt to jam anything surprising at the back end of the deal, he was crisp, efficient and thorough in his explanation of the extended warrantee, and got us in and out in about 20 minutes. Again, this was a much easier and more pleasant experience than I had expected.

We did get some not-so-subtle pressure to provide across-the-board top-box buying experience feedback after taking final delivery, but reading between the lines, they're probably responding to some dealer feedback incentive  system run by the VW region and/or VW USA management and it probably affects their bonuses, what inventory they get, etc., so I get it. And luckily for me, I didn't have much to complain about as my experience was generally about as good as I could have realistically hoped for. So it wasn't a big deal.

Maybe my case was a total fluke, but the buying process at Stevens Creek exceeded my expectations. I'd buy from them again.

If I may also offer some advice to fellow car buyers based on what I learned:
- try coming in through the web initially rather than walk-up (I would not be surprised if you get a softer-sell if you come in through the web; the assumption is you're probably a more patient, more informed buyer)
- take your time through the buying process (at least a couple weeks)
- read all the advice you can on car buying (Edmunds, in particular, has a great section on 10 Steps to Buying a New Car)

Good luck.

I'm glad I got out of the buying experience relatively unscathed... Of course, these service reviews have me worried. We'll see.

 
Scott P. | 2008-08-28

I have purchased my last 2 Vw's from stevens creek vw and was treated so great and my purchase was a great buying experience...thanks guys

 
Lauren P. | 2008-07-25

This place is Horrible. One of my biggest pet peeves is businesses that don't give you the time of day because you're young, and they assume that therefore you don't have any money. I walked in here with like $$$$$$ in my pocket. Not even kidding. I would have bought a new car.

However, I waited for 34 minutes (I timed it) before anyone even came up to me, and then waited at least another hour to talk to a salesperson, even though they weren't doing anything. They all looked pretty shady.

It was obvious that they didn't take me seriously, and weren't accomodating at all. I was really specific about what I wanted, and they tried to pressure me into getting something else.

Their loss. You shouldn't underestimate young people, because I would have bought a car if they weren't such Dbags. The next day, I bought a Mercedes. :) I hope they read this.

 
Ajesh S. | 2008-05-14

I went there just to test drive a VW GTI. I go there and first I have to wait about 5 minutes before someone comes up to speak to me, which in hindsight is no big deal. At least the receptionist was kind enough to offer me some water. Then this guy shows up and  takes me around the lot and shows me some pretty cool cars. Seeing that I'm happy and impressed, the guy makes a copy of my license and soon I am doing 95 mph on the 280.

Then we get off the freeway and I can sense that the guy is kind of concerned that I am driving a bit too fast and aggressively. However he has the brains to keep his mouth shut and finally manages to coax me back to the dealership. By now I am clearly in love with this car and seriously considering buying it. In fact I tell the guy I want to talk price and walk back into the dealership.

Now this is when these guys totally loose it. They make me sit in this drab office and my salesman disappears. Not just for a few minutes but for a whole 15 minutes. I keep asking the receptionist where he is but she  tells me to just wait. Apparently she was too busy watching some videos on youtube.

Finally after 20 minutes of waiting, my salesman shows up with his manager who looks like a total schmuck and has the "I am going to rip you off" look on his face. We start talking price and both of them seem  un-interested. Finally after shooting the shit with these folks for about 10 minutes, I excuse myself and walk out.

The funny part is that I would have bought the car from them if they just hadn't made me wait for those 20 minutes and actually pushed me to buy. Given how un-interested they were to sell the car, I wonder how lethargic their service department is.

 
Emily C. | 2008-05-09

where do i even begin... if i could give this place negative infinity stars i would. i took my 2000 jetta in for a 70,000 mile service and change out some parts. they charged me over $1000 for the services and a good 70% money is for labor. which is fine .. i guess .. for all "work" they have to do to fix my car. but when i got my car back, i noticed that they didnt even rotate my tires, that was suppose to be one of the services in the 70,000 mile maintenance. for the amount of money that they are charging me ... they are not very thorough with it ... the funny thing is .. when i called to check to the status on my car .. the service rep sounded all concern about how he didnt want me to take a "unfinished" product home blah blah blah ...  uh huh sure thing!

 
Daddy O. | 2008-04-24

THIS REVIEW IS ABOUT THE CAR-BUYING EXPERIENCE.  Which by the way has inspired me to NEVER buy a new car from a dealership again.  EVER.  Anyway, I can't speak about their service department, or how they deal with lease turn backs, trade ins, etc.  My guess is that if it's anything like their sales team, you're in for a miserable ride.
=================================
If I could sum up this dealership in one word.

Sheisty.

Here's what went down:

1. High Pressure.  You can expect this at any big dealership.  I had my salesperson sit me down after test driving a few cars and basically tell me I was leaving the dealership with a car, and they'd make it happen for me.  Excuse me Mr. Pushy Mc Pusherson, I said I want to THINK about it.  Not in your office with you staring me down.  But at home.

2. Relentless.  I eventually wore down as we started talking prices.

3. Bait and Switch.  Before long we were discussing car payments instead of the actual PRICE OF THE CAR.  No bargains here, people.  Be wary of that tactic.  Car salesmen love to get you talking about what your payment will be because it totally distracts you from the actual price of the vehicle and the high interest rates you'll be paying if you finance.

4. Rushed out the door.  As soon as I agreed to a deal, I was rushed into the F&I guy's office.  He had his laptop open, and was playing World of Warcraft.  Right in plain sight.  I shit you not.  I sit down and he says: "We'll have you out of here in 5 minutes, I need to get over to the new Jackie Chan/ Jet Li movie".  Since I've never bought a new car before, I think 5 minutes was a bit short.  The guy didn't explain any of the paperwork and basically said it was all extra coverages I didn't need.  Seat protectant, extended warranty, etc.  The jerk actually slipped the buyer's remorse waiver (basically saying I agreed to be stuck with the car once the paperwork was done) in with all of the other stuff.

Now, keep in mind I was already feeling kind of crappy about the deal, and hesitant, so this would have been a CRUCIAL thing to know.  Of course in his rush to get me out the door, nothing was mentioned.

5. Quality of vehicle.  I live in Santa Cruz.  It's a pain in the ass to drive up to Stevens Creek VW every time I need something done.  So when I walked out to my certified 05 jetta and see a chip in the windshield (conveniently obscured by the price stickers), and the spare key isn't programmed, I'm pretty pissed.  They tell me I actually have to come back on the weekend to have it taken care of.  No bitch, you need to fix the car now.  Ugh.

Anyway, long story short, I drove the jetta home over 17, and hated the way it handled.  HATED.  Since I unkowingly cancelled my right to buyer's remorse, I was pretty much screwed.  My only option was to talk to the general store manager and give him a sob story about it being the wrong car for me, could he put me into a rabbit.  

I tried to get out of buying from them all together, and threatened to get a lawyer involved, call a DMV investigator about their sales practices, etc.  They about laughed me out of there.  They had their hooks in me becaused I signed despite their non-disclosure, so I really had no way out, and they were doing me a "favor" by letting me trade into a car I liked better. So even though I came out with a rabbit I liked better, the entire experience was a miserable nightmare I'll never repeat.  I gave a star back because they let me at least come back in within 48 hours to change cars up, and didn't charge me, but man, it was like pulling teeth.

Salespeople to avoid:
David Wei, Sales Manager (see photo)
Clarc King, Sales Consultant (see photo)

Decent Salespeople:
Cisco Savala, Sales Manager
Brent Zeiss, Internet Sales Manager

 
Ryan D. | 2008-03-08

I took my Jetta there for a factory recall and they weren't as bad as the other reviews on Yelp. I had to wait a few minutes before anyone would talk to me, but that was the only bad part.

The staff was professional and friendly, and my car was finished ahead of time. They inspected my car  and found a few problems with it and included a quote for the repairs when I picked it up.

I only dealt with the service department, so your experience may be different with sales.

 
Emily L. | 2008-03-07

Jorge was great. After a long and grueling search for a car that is sporty, 4-door but NOT A WAGON, and a FREAKIN STICK SHIFT, we decided that the VW GLI was pretty much our only option. I  give this country of fat lazy slobs one star for being too stupid to drive a manual transmission, meaning that you can't find a stick shift car anywhere. Anyway.
I wanted a G35 but we would have had to special order the one with the "sport package" to have a stick shift....what is the point of a sportscar and killer engine if you are not actually going to drive it? So, after finally deciding that the GLI, with it's STANDARD 6spd MT, was the way to go, we cruised over to Stevens Creek VW.  We got hooked up with Jorge, who was professional, informed, and completely no-pressure. They gave us a good deal on the ONE new one they had on the lot, detailed the heck out of it THAT NIGHT before we drove it off, and Kevin (I think....) the finance guy was quick and cool.
Such a different experience from our last car buying trip to Cap. Mitsubishi. We love our car and so far are super happy with the whole experience. As we were leaving, we were saying to each other..."did we really just get a car? Because I don't feel like tearing my eyeballs out and screaming right now." After a long and utterly frustrating experience even finding a car that fit our requirements, our trip to VW was really like a warm happy rainbow at the end of a horrible storm. Being informed that since there are on the west coast, I shit you not, TWELVE total G35s with a MT in dealer inventory, and so no special deals are going to apply to them and our payment would have been in the 600-700 range was disappointing. Being almost pushed into chairs to be offered a "deal" on a car we weren't interested in buying by the creeps at Stevens Creek Mitsubishi was gross. Being told that Subaru wanted $3000 MORE for a USED car than the car sold for NEW was mind boggling(special edition my ass..you must think we're "special"). And then walking into VW was just truly PLEASANT. I honestly can say I enjoyed that evening. I'm almost waiting for the other shoe to drop and the car to turn into a mini van or something. I really can't believe that a car buying experience could be less than wretched, much less actually kind of....fun! Thanks Jorge, and thanks VW!

Update 4/18...we are still totally happy with our car and with our purchasing experience, but I am a wee bit pissy now about the completely ridiculous ass-raping insurance coverage they expect us to carry on the vehicle, which means we have to carry it on both our vehicles, and which they totally neglect to mention when we were getting the car. We only found out about it when VW credit sent us a snotty letter demanding we increase our (already QUITE sufficient) coverage.  I'm sure it was in there somewhere in teeny weeny print, but it was never mentioned, and I think if you are going to require such high coverage, you might want to mention that at some point. Just a thought. So VW, you lose a star.

 
D C. | 2008-01-11

Ok, not sure where to start on this one.

1) The buying experience

Having recently moved from Ireland to the bay area we needed cars. We had the new Rabbit in Ireland and sold it so we wanted a replacement one. Popped over to VW Stevens Creek and we were engaged with Ruben, initially an OK sales guy but that quickly changed.

We decided to buy as they were offering the best price (not by much) for the model we wanted. The first problem was that they took nearly 2 hours to prep the paperwork and they asked us to wait, wish they had said it would take so long so we could have gone for some lunch or something else rather that sit outside in 90 degree heat (Old dealership up near San Tomas). Deal Done.

Now for the bad piece. Ruben asked us to complete a survey on how we felt the buying experience was, it was typical of these things, 1 for bad 5 for good and all in between. Typically I never give 5's unless someone goes above and beyond (which is rare, sorry to say) I gave Ruben a 4 as a sales guy and the paperwork piece a 2 for wasting 2 hours of our day. I was basically accosted by Ruben as to why I'd not given him a 5, I explained, he was not happy and asked his manager to intervene, I explained again and was not changing. These words don't really do the situation justice, I felt I was being held captive until I changed my survey, I actually said to them if I change the results, can I go? I really like VW's but I'll never buy one from them again. Currently in the market for a new one!

2) The Service Experience

So we have our Rabbit and it does only small mileage, needed it's first oil change as well as a recall issues for the headlamps, Oil change cost $90!! Seems that ALL VW's need synthetic oil??? They did not offer a loaner, and it took 4.5hrs to do an oil change and a minor headlamp adjustment.

Summary: Do not go near this dealership, they would not know Customer Service if it came up and slapped them in the face.

 
Maril S. | 2008-01-07

Can you say "Bait and Switch?"  

The guy who sold me my used 1998 VW Jetta is named Raja.

He failed to mention that the car has a lot of electrical problems with the power windows.

Also failed to mention that the transmission was just about shot.

Also failed to mention that the car, although sitting on a "certified pre-owned" lot, was NOT factory certified.

CROOKS!

We bought the car for way more than it was worth (more than $10,000) and ended up having to dump $4,000 more into it a year later for a new transmission.  $14,000 was way too much money to dump into this crap on wheels.

Their service department is also pretty shady, and this guy named Joe told me it would cost $80 just to get a headlight bulb replaced.  Needless to say, I declined and found out that Pep Boys will do it for a mere $5 for the bulb and $5 for the "snappy-snapparoo" of installing it.

I'm getting rid of this lemon as soon as possible and I'm never going back to this dealership or their service department again.  

Terrible experience!  Go here if you want to be traumatized.

 
Alex F. | 2007-12-12

I bought my 2007 Rabbit from here.

They let me custom order my Rabbit, and they also accepted my Apple discount when NO other dealership would let me do so in Sacramento or the Bay.  One star.

My sales guy was nice in person, but a poor communicator.  He also gave me some incorrect information about parts.

I ordered my car in September.  I was told it would be here in December.

December came, no call from them.  I called and they had no information for me.

A few days later they told me the car was on its way over-seas, and it should take two weeks.

Two and a half weeks went by, and no phone call.  I called them, and they said it hasn't left the port, yet.

Uh...  You told me it was on its way over-seas a few weeks ago...

Oh, sorry!  Who said that?!  Here, have a free tank of gas!

This went on until FEBRUARY. It took almost SIX MONTHS before I got the car I ordered.  Much longer than I was promised.  I was told something different every time, and telling me I would get a free detail and tank of gas always followed.

When they got the VIN number, we did the final financial paper work.  There was a ONE dollar ($1) higher difference since the initial cost paper work I signed when I ordered the car, and I already had a printed check.

Instead of having the dealership pay the extra ONE dollar because they screwed up on their paper work, the guy asked me for a dollar.  My friend and I thought he was making a joke.

Once I finally got my car, I had a few issues/questions about it.  I took it back to get serviced.  The service people were rude, they were inconsistent, they wasted a lot of my time, they never fixed anything, and didn't bother looking.

Whenever I wanted to take them up on the free gas or detail, they said they forgot they told me.

Similar experiences at other VW dealerships around the Bay have forced me to go to drive up to Sacramento and go to Niello Volkswagen.  They ROCK!

UPDATE:  I was in a car accident, and the body shop that repaired my car mentioned that accessories were installed incorrectly.  Accessories that would have been installed at the dealership.  I have a body kit, and it was painted incorrectly, so now the paint is chipping off on one part, and they will not work with me in getting it fixed.  This place sucks.  I am definitely reporting them to VWoA.

 
tami w. | 2007-11-18

My daughter and I have purchased cars ( both Beetles ) from these guys last year and they are fantastic. I am sorry to read posts that people have had trouble, because we searched over San Jose, and the Bay area before buying from Stevens Creek. Joe, in service, is fantastic and I would recommend that everyone ask for him when they have a service issue.  We also just love "Red" in financing was a great help to us.  Our salesmen were Cicso and Raj, and Aaron was great as he helped with both of us.  My rentals have been fine, but my daughter did say that hers once was dirty.  All in all, we love SCVW !!!!!

 
Mike E. | 2007-10-28

too had a horrible experience with Stevens Creek Volkswagon. I had gotten a good price on a New Beetle from these guys when I requested an internet quote. I took my old car in so they could give me a price for a trade-in. They came back with a price that was quite a bit lower than what my wife and I were expecting so I told them I needed to go home and discuss with my wife. Went home, talked it over with my wife and we decided to accept the deal.

I called up the internet sales manager and told him that if the deal was still available, I would take it. I made sure to stess the "if" part. He told me "Ok, great!" and asked how soon I could come in to do the paperwork so i arranged to meet him first thing the following morning.

The next morning I go in and the first thing I'm told is that they need to take another look at my trade-in to see how much they need to deduct from the price they gave me the day earlier because the car needed some repairs. I'm kept waiting for 1/2 hr then I'm told they'll give me $500 less. Keep in mind this is after I've already accepted their previous offer. Their used-car dept manager, this guy named David Wei, gives me this big sob story about how much it will cost them to fix the trade-in and pretty much scolds me for not wanting to take the deal.

To be honest their internet sales manager seemed to be ok. The big problem is with their used-car sales manager. This guy makes other used-car salesmen look good. This guy will look you in the eye with a big grin while he's screwing you and then give you a hard time for not enjoying it. The guy was seriously rude and fortunately, for him, I've mellowed as I've gotten older because 10 years ago I'd probably have busted his jaw. This guy is just that bad.

My advice, if you don't have a trade in maybe give these guys a shot. if you do, however, stay away. My advice to Stevens Creek Honda - Fire David Wei.

Edit-1/7/08  I should have pointed out that I didn't end up buying a car from these guys. I purchased my wife's Beetle up in Newark and got a better deal than was offered at Steven's Creek VW. To be honest, even if I didn't get a better deal, I would have paid more just not to give these guys the business.

 
Christine H. | 2007-10-17

Yelp, why won't you allow me to give this shi**y place NO stars when they deserve it?!  I have taken my car to this place several times for service covered by warranty.  Why do they "find" other things that are defective and need work?  Why does my Jetta mysteriously have issues after a "service" with this place?!  Why are the service advisors (with the exception of John) so freakin' rude and have no regard for customer service?  

Why are the front desk/phone chicks so incompetent and mean?  So, I get their coupons in the mail advertising SAME DAY SERVICE for oil changes.  Why is that when I call them to inquire about this "service" the phone chick has NO idea what I am talking about, even after I tell her that I am looking at this mailer which clearly says that they offer SAME DAY SERVICE?!!  Smart phone chick's response to my inquiry is "oh, well,  I don't got a clue what that's about.  No one's asked about that.  We don't have that. You're wrong. I don't know what you're reading." WTF?!!!  I get better service at McDonald's!

 
Bobby U. | 2007-04-16

So i went to VW Stevens creek in august to look for a new car and had probably the best car buying experience of my life. the staff was ultra helpful and patient and I actually wound up buying a new 06 Rabbit for me and a used passat wagon for my wife.
My great buying experience ended when i signed the purchase contract.
I was told that my NEW car came w/  this great bumper to bumper warranty blah blah blah. if i had ANY ISSUES AT ALL just bring it right in and they'd check it out. so about a month ago when my car started to drag a bit I called to set up a check w/ the service department, the rude girl i spoke to said that if i brought it in and the didn't find a problem I would have to pay a $200 fee! when I said that that was not what i was told when i purchased the car the girl said that wasn't her problem and suggested that I just keep driving it till it actually broke down, then I'd be guaranteed not to have to pay a fee! BITCH. Also with the purchase of my wife's car they were supposed to give us a new key because the one they had when we bought it was messed up. when I called to check why they hadn't gotten back to us about the key they said they're records didn't show a key in our sales contract and if i needed one it would be $350. when I asked to speak w/ the man I'd bought the car from they said he'd gone to a different dealership, when I asked for his manager they said he'd followed the manager to the other dealership. and don't even get me started on the finance people there. in the end this was the worst car buying experience I've ever had. Should have gone to Bob Lewis.

 
AU D. | 2007-04-10

I don't recommend VW in general and Stevens Creek VW in particular. They sold me a junk car as a certified car.

 
Elisa Y. | 2007-03-05

My review is based on my three encounters with their service department.

Bottom Line: Customer service here sucks!!

I own a VW Jetta, and I brought my car to this dealership for service end of January. Back then, my car was still under warranty. I got my car back with the report that says nothing was wrong with it. Within a week of getting my car back, I started to hear my car making strange noises. I didn't think much of it at first, but by the third week, I felt there was definitely something wrong. When I brought my car back to them, three weeks since my last service, but now no longer under the warranty, they found two parts that needs replacement. I wondered to myself, why did I bother spending $300+ for that last service?? I can't help but feel that they overlooked things during my earlier service. Now I have to dish out another $250 for the replacements.

The story doesn't end there. When I agreed to replace the bad part, I was told that the part would be in 2-3 days. I waited for 1.5 weeks, and heard nothing. When I called back, one person said the part was never ordered, but later someone said it is in, but somehow nobody bothered to notify me to bring my car in to install this part which they convinced me was very important to install. They gave no explanation for the delay.

Additionally, the girls who work at the reception desk are rude, both in-person and over the phone. The service staff aren't reliable with their words either. One said he called me and left a voicemail to pick up the car, but my phone showed no miss calls and I had no new voicemail.

All in all, this place totally lost my trust. I'm definitely bringing my car elsewhere for service.

 
Chris S. | 2006-07-26

Looking to buy a VW in the South Bay?  I really recommend you give the folks at Steven's Creek V-Dub a shot at your business.   They're really an internet based dealership first, but they were happy to handle my walk business just fine.  What this means though, is that they are a low pressure, NO MARKUP dealership.

There was very little car-dealer slime-feel present on the lot.  (See my review of Sunnyvale VW for a contrast.)  They really are low pressure and were very cool and friendly, even when I didn't buy the first day I swung by.

After checking around for prices on my vehicle, I found that their price was as good or better than most online services and definitely beat other dealerships.  So, I pulled the trigger and went back there to buy.

The rest of the process was smooth and excellent.  I traded in my old Mustang and they gave me blue book, which is exactly what I expected.  It's nice going into the deal with some info in your head and then finding out it's the same source as the dealer uses.

There were NO hidden fees and sell all their cars at, or under in this case, MSRP.  I was pretty impressed, I was expecting them to try to slide in something but their honest demeanor wasn't a facade.  

I had already secured financing from my credit union, but they wanted to to try to get me a better deal.  I'm glad I let them, as they beat my own credit union by TWO points!  Also, the VW extended warranty pricing is also comparable to third party warranties such as WarrantyDirect.com .  So it turned out that I went through VW for everything, even the stuff I thought I had a good deal on elsewhere.

Last, but not least, they had the exact car I wanted (new '06 GTI) and did a decent (but not perfect) job of detailing it.  I had to remove a couple pieces of the factory plastic when I got home.  They through in free cargo mat and the cool rubber floormats free of charge.

I recommend talking to Rueben or Jorge... those are the two guys I dealt with.