Stevens Creek Subaru in San Jose, CA


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Specialties

New & used cars, service, financing and outstanding customer care are the hallmarks of Stevens Creek Subaru in San Jose - the South SF Bay Area's best place to buy and care for your Subaru.
Our goal is to give you interactive access to our new Subaru cars , certified pre-owned Subarus and used cars , as well as to allow you to conveniently get a quote, request a Subaru service appointment , or apply for a car loan at Stevens Creek Subaru.
At our new state of the art Subaru dealership in San Jose, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are of the highest quality available. We understand that you rely on our Subaru dealer website for accurate information, and it is our pledge to deliver you relevant and accurate content.
Stevens Creek Subaru is proud to be California's largest volume dealer and have the best selection of new Subaru inventory.

Stevens Creek Subaru


Dealer Info:


Phone(s):(408) 984-2001
Address:3155 Stevens Creek Blvd., San Jose, CA, 95117
  • Monday: 9:00 am - 9:00 pm
  • Tuesday: 9:00 am - 9:00 pm
  • Wednesday: 9:00 am - 9:00 pm
  • Thursday: 9:00 am - 9:00 pm
  • Friday: 9:00 am - 9:00 pm
  • Saturday: 9:00 am - 9:00 pm
  • Sunday: 10:00 am - 8:00 pm

Reviews on Stevens Creek Subaru

 
Suzanne D. | 2015-04-24

If you're looking to purchase a Subaru car from Stevens Creek Subaru, definitely look up Shane Amirkiai.  

This was by far the easiest, smoothest transaction I've ever encountered when purchasing a car.

I went through Subaru's website to build a car with my specifications.  I ended up receiving an email from Shane shortly thereafter and he answered all of my questions.  The car I wanted was not in stock and so he ordered one to my specifications and I received it today.

To boot, the price I was quoted was much lower than another place I had inquired earlier.  Lucky for me, the other dealer fell through and I found Shane instead.

Shane is very professional, very approachable and follows through.  The latter was the most important for me as that is the very reason I dropped the other dealer...they never followed through leaving me several days in the dark before they got back to me.   Shane *always* got back to me.  

He's a great salesman with no pressure whatsoever.  A very nice guy all around...you will definitely be happy with him.

Thanks Shane!  You truly define customer service at it's best.

 
J C. | 2015-04-24

I would highly recommend Stevens Creek Subaru.  I was recently involved in a crash that left my ever dependable Corolla totaled.  All I ever owned previously were Hondas and Toyotas so I was pretty dead set on getting one of those, the Civic Coupe to be specific.  I used the auto buying program from USAA(which I highly recommend if you have it).  What this did was lock in prices and print a certificate from dealerships for a specific new vehicle, usually priced $1-2k lower then MSRP.  I did this for Civics and Corollas.  The only bad thing was most dealerships were in the San Jose and Bay Area with Tracy Honda being the closest.  Living in Modesto I thought I would end up getting the Civic from Tracy Honda.  It wasn't until I test drove a used Impreza Sport at a local Ford dealership that I knew I wanted a Subaru.  So I got prices from Subaru dealerships again using my USAA program and again prices(pretax) from two dealerships about 2 hours away, Diablo Subaru(Walnut Creek) and Stevens Creek Subaru(San Jose).  I spoke to Matt K. the Steven Creeks Internet Sales Manager.  I told him that I wanted the total off the lot price as I was already preapproved thru my credit union and would only go to the dealership if we agreed on a total off the lot price to bypass all the headache of negotiating.  I also told him that I was awaiting a total from Diablo and that's when he assured me that he would try his best to beat their price or the very least match it. Matt was not only able to match it but beat it.  I should note that Matt K. did most of his work on his off time/hours communicating with me via text, email, and phone calls with info like vehicle availability, color, features and it was only because we were in San Jose for a couple of hours visiting relatives or else I would have waited until he was actually in the office.  We arrived to the lot where Matt already had our Subaru out in the front so we could look at it.  I was ready to sign papers right there on the spot but Matt really wanted me to test drive it to make sure I was happy, which I now appreciate!  After a great test drive, Matt got the vehicle detailed and made sure my tank was full.  
    Next was financing and that's when I met Olivia F.  Very sharp, professional, knowledgeable, caring and I could go on!  Though I was already preapproved thru my credit union I did agree to have them run my credit and try to get me a better rate.  Olivia did find me one with a better rate thru another credit union but in the end I stayed with my local one.  But in the process Olivia came across as only looking out for my best interest and left me with the lasting impression that she turned over every rock and stone looking for the best deal and scenario for my situation.  Which is a great feeling to have after buying a car.  We even talked about the horrible third party warranty I got on another vehicle and what I could do to save money.  She even offered to bring my car in for its first free complementary oil change so I wouldnt have to drive from Modesto(found out we live in neighboring cities) to San Jose.
    In the end we got our off the lot price that Matt promised us only adding gap and a service plan so we wouldn't have to pay for any oil changes, tire rotations, and other scheduled maintenance for the next 3 years/42k miles.  Car buying is stressful but can and should be really fun too.  You just have to do your homework and know what you want.  Try agreeing on a total off the lot price before getting to the lot and get preapproved from your bank or credit union so you know what to expect for a payment.   My wife and I drove two hours away on two different occasions to Selma Honda to deal with a specific person cause of our great experience and knowing he would take care of us.  Only time will tell if we get another Subaru but if we do it will definitely be with Matt K and Olivia F.  Thank you both!

 
Zhifang L. | 2015-04-18

Bought my new 2015 Forester from Stevens Creek Subaru last week. Thanks to the patient help from Cemal Unal and David Liu, the purchasing experience was no pain. I test drove 3 cars and they helped me extremely patiently, explaining features, pros and cons. It only took me less than 3 hours to get everything set. Highly recommend Stevens Creek Subaru, especially these 2 great salespeople.

 
Thomas Allyn R. | 2015-04-17

Simply a No Nonsense experience!

1) INVENTORY!  It is there online, including cars in transit, so we found the car we were looking for when another dealer wanted us to order it, cutting the delay time down to a few weeks.

2) TEST DRIVE! We showed up without warning on a Sunday afternoon.  I brought along our Dalmation.  Not even a blink of an eye in surprise by the sales staff. Rather, they I helped to include him in the test drive.  I'd also done enough homework to know what they had on lot and that there would likely be one in the trim with many of the features we wanted to check out.  Again, no problem.

3) PRICE NEGOTIATION!  We'd done our homework (truecar, KBB, Edwards, Costco, etc.) and named our price for a specific VIN.  Steven's Creek pretty much agreed, and the deal was not painful (as it has been in the past at other dealers despite our homework).

4) PROFESSIONAL! Everyone on the Internet sales team and in financing were low key, frank, and fair.  CLOCKWORK!  They were also well versed in their cars, their features and functions, and the dealer's processes, making the test drive, price negotiations, and pickup less than the all day affair as it has been in the past at other dealers.

2 suggested improvements...1) Subaru needs to create a Webportal for tracking the status of vehicles.  2) The building is showing wear.  I understand they will be building a new facility soon, but this one could still use a little more spit and polish.

BOTTOMLINE: Will I buy again these guys? You bet!  Why not?

 
Matt N. | 2015-04-15

Utterly the worst experince in my life! I do not want to blame the entire company as I only had the pleasure of dealing with one person. On arriving to stevens creek subaru after seeing one of their TV ad's for a lease on a wrx I was immediately told by michael marsh that this car was no longer available. The bait and switching then evolved into further lies and deceit to the point where he even commented on my body language. I was attempting a down trade from a late model audi to a base model wrx! After appraisal and test driving my car they informed me that they had taken it to audi stevens creek down the road and were told that there were 7 second hand s4's for sale on their lot and it was worth only 30k! (Kbb trade in value was $45k). I dropped into the audi dealership afterwards and found this to be a complete fabrication! I got every dirty tactic in the book from michael, he even called me on my way home to inform me that kbb would be down valuing my car within 2-3 days, more BS! The $250/month lease as advertised on TV was offered to me at $430/month.... The list went on, I have never been lied to or treated poorly more in my entire life.

 
David P. | 2015-04-14

I'm not sure where to begin.... I had been researching and test-driving for 4 months prior to my final decision to purchase. The day I bought my Subaru, I was on my way to another dealer because I had negotiated a price and approved my financing but something in my gut said "go check out Stevens Creek one more time", so I did.

During my research, I had been in contact with Shane, the Internet Sales Advisor, who was very responsive answering my inquiries and updating me with sales and specials.

When I got to the dealership on March 30th, I was approached by Hamid, a sales advisor. I had previously spoken with Hamid about colors, options and spec information for the Subaru Impreza Sport Premium Hatchback; we took the car for a test drive. Hamid was very mellow, no pressure and patient with me as I asked every possible question there was. He offered to have financing check my credit to determine what rate I would get and I was given a rate of 2 full points lower than another dealership stated and 4 points lower than my credit union.

That day, I needed to return a rental car I was using and Hamid followed me to the rental car agency and brought me back to Subaru so I could complete my sale; that's service!

RJ from financing then informed us he found me a much better rate... this one was more than half off of the rate my Credit Union offered; my credit isn't great and I was amazed RJ worked miracles which saved me a lot of money. I then decided to purchase my vehicle.... my vehicle came with a roof rack but I asked if we could take it off and adjust the price... Shane and Hamid happily assisted.

I then met with Ali to go over the financing and other options.... my car didn't come with leather but I love leather seats... Ali was very helpful in getting me to a price I was happy with for my After-Market leather and Extended Warranty Once everything was finalized, we printed and signed the paperwork and I was off in my new car.

The review doesn't end there....  a week later, Shane assisted me in setting my appointment for my After-Market leather and when I arrived, Jarrod, in the service department, quickly assisted me and informed me Enterprise would pick me up and take me to get my rental. I maybe waited 10 minutes and Enterprise provided a shuttle to their office; Stevens Creek Subaru paid for my rental while my leather was being installed.

I picked up my car yesterday and the leather interior is flawless.

I want to thank Shane, Hamid, RJ, Ali and Jarrod in helping re-define Customer Service and the car-buying experience. I rarely give 5 stars for any business but this team earned it.

 
Omar N. | 2015-04-10

Just purchased a WRX from here and pretty content with it. If you come to this dealer Jose is the guy to go to. Great service and definitely will give you a great deal. His manager is a bit of an A.Hole but Jose overall gave a great experience.

 
Flora O. | 2015-04-09

I really wanted to give this dealership an opportunity, but it was just too disappointing of a experience for me. This is my feedback on the Service department.  I'm not going to go into full detail as to what specifically happened, but I almost had to automatically spend $2,000 for something that IS covered under warranty on my 2013.

I'm a female who owns a performance vehicle. I assume Stevens Creek Subaru's thought process is that I do NOT work on my own car, NOT know anything about my car, NOT know when I'm being cheated to have an unnecessary task done on my car, and NOT know what the problem with my car is before I even brought the car into the Service Drive. Of course, when I addressed the actual issue to them, they played dumb with me and never heard of such a thing.

I ended up going to a DIFFERENT Subaru dealership.  I told the service there that Stevens Creek Subaru never heard of this issue on my car, and they were extremely surprised as it is a very common issue. So the Service Advisor was able to immediately cover me under my 50k warranty, and found what I said needed to be replaced was exactly what needed to be addressed at NO cost, ordered the part right away, and $0 out of pocket.

Stevens Creek Subaru at least deserves one star for giving me a rental vehicle. But with the automatic $2,000 charge, what does it matter giving me a rental for several days since the profit was going to go back to them anyways.

I called Subaru of America regarding this issue, but they were no help since Stevens Creek was really tricky with their words put on the notes for my vehicle. Long story short, the dealership just gave me a huge headache.

Stevens Creek Subaru Service, I was not a victim of your games because I know better. You really lost my business here. If anything, I felt like I knew more about Subarus than my Service Advisor. But of course, I'm a woman. So what do I know...

 
Dani M. | 2015-04-09

This review is specifically for Jose Martinez. He was very friendly and helpful. I knew what I wanted and what I could afford and he made it happen! He didn't come off like a guy who was trying to make a commission but more like a guy who really wanted to work with me to get the car I wanted. I would recommend Stevens Creek Subaru but more importantly I would recommend Jose. Stop in and see him, he will hook you up. Also tell him Dani sent you... just kidding that doesn't mean anything.

 
Aaron M. | 2015-04-06

Test drives are only for people who already know they want the car.

In short: I was denied a test drive because I don't like gray cars.

I showed up at the dealership with the intention to drive a WRX and/or a WRX STI. I was greeted by a salesperson who was happy to get me the keys to fire up an STI. With the car idling, he then asked what I wanted to do and I asked if I could drive the car. He began to inform me that test drives of WRXs (and STIs) are limited to people that like the model, color, features, etc of the car and would consider buying it today. I replied honestly, saying that I was just interested in seeing how the new ('15) car differs from the old model ('14) and that I don't care for the color of the car (gray). Also, this car was used, had a floppy rear view mirror, a broken arm rest, and an unwarranted high price tag, so I definitely wouldn't be buying THIS one, but I kept that to myself. He didn't budge on the test drive policy. I checked out a WRX, he maintained that this car too would not be available for me to test drive. It was gray. He didn't ask if I would be interested in purchasing it and he did not suggest another car/color. Essentially, I've taken valuable time out of my day, stopping by this dealership on my commute how from work, only to learn about how the interiors of these cars looks and feel. I suppose I also learned that this Subaru dealership likes to pretend that even its faulty used cars are too good for test drives.

I feel the need to note that I rolled up in my '97 Camry commuter car, which I presume gave off the impression that I have no money. Well done, Stevens Creek Subaru. You saved a few miles on the car and earned some additional reputation points on the Web. Maybe if I pull up in my G35 I'll get a different treatment...

Side note: While I'm at at, I might as well warn potential buyers that there may be swirl marks on your new prospective car's paint. A while back, when looking at BRZs with my girlfriend, I noticed a new red BRZ with swirl marks shimmering in the reflection of the outside lighting at dusk.

 
Leslie H. | 2015-04-04

I knew I wanted a 2015 white Subaru Outback with all the safety features. I had visited a dealer near my home in Sacramento several times trying to decide which model to get. The last car I bought was in 1997, so this was a big purchase for me!  I did a lot of online research and inquiries and found Shane Amirkiai at Stevens Creek Subaru!  Shane is great. I ended up buying a car that wasn't even in California yet! Shane kept me posted on its arrival so I could make plans to head down to San Jose. He was super nice and easy to work with. And even after buying the car, he has been helpful in answering questions and making sure everything is going well. It was well worth the two hour drive to get such a great deal - definitely ask for Shane!!!

 
alice w. | 2015-04-01

I had an excellent experience at Stevens Creek Subaru. Ben Ebrahimi helped me through the ordeal of shopping for a new car after the Toyota I'd owned for many years was totaled. I was looking at both the Forester and the Outback. He respectfully listened to my concerns and requirements and thoroughly answered all of my questions.

 
Annette W. | 2015-03-27

I had a great experience with Shane Amirkiai and would highly recommend him. Shane responded to my true car inquiry and gave me a bit of information on the car. Since he was going on vacation, he arrange for a colleague to be there for my test drive appointment.

I test drove the car several times - even in toe with my 2 young boys who definitely tested all the features that came with a button. Everybody was very courtious and helpful in answering all our questions. Once I decided to buy the car, Shane gave me advice on what to consider when ordering additional features or accessories. HIs guidance was very helpful and made it easy to choose the right options for me.

He ordered the car and it even came in a few days early. While I was waiting for the car to be delivered, he called a few times to let me know the status. When I picked up the car, he set all the personalization features for me and showed me how everything works. He also showed me how the eyesight feature works and demoed it for me. Really great to have somebody take the time to introduce me to my new car.

He introduced me to Bijan who was very helpful in explaining all the warrantees and additional service options. He patiently explained them to me several times. Since this is my first new car, it was really nice that he made sure I understood everything.

After I had the car for a few days, he called me again to make sure I was happy and didn't have any questions about any of the features. Of course I didn't remember something and he walked me through the process on the phone. Very nice after purchase service.

Overall a great buying experience. I had been dreading buying a new are and Shane and Bijan made it easy.

Needless to say I LOVE my new car. Can't wait for the first road trip.

Thanks you Shane for the great advice.

 
Igor G. | 2015-03-26

Wil never recommend this dealership after my last experience.
Call fabian on Sunday set appoitment and when i came he said they busyu and dont have anyone not good at all. I dont care how busy the dealer but it their bussiness and if they need more sales people mayb manager Mohammed instead of preaching his customers should consider hire more salesmans. So hew can provide service and treat all customer equaly. BEware if you set appoitmnet with them and it does not mean anything. So it also means how can you trust these people to make a sales of you car. If they cant even keep their word.  If i would able give ) stars or negative i would do it. Have eexperience before with people there  was so so . But i was never disrepected like this before and that manager woudl telling me it is my fault i only available on weekends.

 
A. S. | 2015-03-23

We were hoping to test drive an Outback Sunday afternoon (yesterday), which is going to be our next car purchase. We parked next door in the BevMo parking lot and noticed 2 of the Subaru salesmen having a smoke break (ew, who really smokes anymore, anyway?). They took off as soon as they saw us walking toward their parking lot and went inside, never to be found again. We were not greeted, and no one came to help us after at least 15 minutes of perusing their lot inventory. So we left and went to Capitol's Subaru dealership instead, which is where we will purchase from.

 
Adam K. | 2015-03-18

I would highly recommend you visit Stevens Creek Subaru and ask to work with Shane. I have purchased my fair share of cars, but this has to be one of the easiest auto transactions I have experienced. I had a bad experience with Capitol and I walked out, I thought I wouldn't be able to get the car I wanted and after speaking with Shane, I came in to get an appraisal on my trade in and I walked out with a car. It was exactly the car I wanted at the price I needed to be at. I got a great deal thru truecar and the accepted it without question. There was absolutely no pressure and the paperwork process had to be the quickest I ever expected. I will for sure shop there again and I hope when I am in the market again (hopefully not for a while) I hope Shane will be there to help me. Thank you Shane and thank you Stevens Creek Subaru. You have earned a customer for life.

 
Rico N. | 2015-03-15

I went into this dealership fully intending to buy a fully loaded 2015 Forrester. All I wanted to do was test drive the vehicle to make sure it was the car I wanted. This is where this dealership failed me.

Upon entering the dealership, we were not greeted by anyone. It was around 5p so it wasn't like they were closing anytime soon. After looking around the showroom. For about 10-15 minutes someone finally asked us if we needed help. Most dealerships would have someone help you right away. We were directed to an older salesman who did not seem happy to see us. We asked about the 2015 Forrester and he sounded like we were an inconvenience. When we told him we did research and were interested in the car he said, "oh. You want to test drive?" Followed by a huge sigh. Um, we were ready to buy, he just needed to be halfway nice and he was ready to make a new car sale.

After sulking and taking his time to grab the keys to a fully loaded Forrester, we finally got into the car. He kept saying how tired he was and that it was the end of the day and he was looking forward to going home. What about the car features? You are a Subaru salesman. Tell me about the car? I could understand if it was a non-subaru used car, but really? You want to go home? Needless to say, he cut the test drive short and asked us to just go around the block. Nobody gets a feel for a car just going 1/2 mile around the block.

This guy did everything he could not sell me this car. We ended up leaving and going to another dealership and we purchased a BMW X3 later that night. The X3 was not our first choice, but after the way we were treated, they didn't deserve our business.

Hopefully they can get this tightened up or they will continue to lose business. They has a guaranteed sale in my wife and I. Too bad they couldn't just treat us halfway decent.

 
Quynh-Anh N. | 2015-03-15

We got our new car here! Our experience was great thanks to Cemal. His superb customer service made our choice to go with subaru the right choice.

 
Josh R. | 2015-03-13

Cemal (Jamal) was super helpful and had great communication leading up to the sale. He was prompt and very professional and even helped me address a small issue with the car (it was used) that I may not have noticed on my own. I wish more car dealers were like Jamal!

 
Honest Pon W. | 2015-03-11

My wife and I were in the market for a Forester. I emailed Steven Creek Subaru, and Shane Amirkiai answer our email. We came in and test drive a forester. He was quite busy, but his dad Ray helped us out. After the test drive, Shane answered all our questions. He was not pushy at all and there was no games or gimmicks, we agreed on a price and made the purchase. If you are looking for a Subaru, I highly recommend SCS and ask for Shane. It was a no-pressure no hassle buying experience.

 
Neashell N. | 2015-03-10

Thank you to chip Miller and Olivia for helping us with our purchase and working with us to make it happen!

 
Eliseo C. | 2015-03-07

Great service from Roy from sales and Olivia from Financing, Last Monday , I was looking for new 2015 Subaru STI, after sending some emails to different dealers in the area that had the Blue color I wanted, Roy responded quick and friendly, after that  I decided to go to San Jose to check my future new car to be. On Tuesday we arrived at the dealer and asked For Roy, He show me the vehicle and I fell in love with the 2015 model and decided to let My 2005 Subaru go and bought the 2015 Subaru STI. Thanks Roy and Olivia for the great service.

 
Ryan S. | 2015-03-06

I had a great experience at Stevens Creek Subaru when buying my new Forrester XT.  I was turned onto them via truecar.com and was able to work with Shane Amirkiai who gave me great service and a great deal.  I totally recommend working with them!

 
Jaws P. | 2015-03-03

I had a wonderful shopping experience here with Internet Sales Manager Shane. Shane is always very responsive to any of my questions before I visited the store. And during test driving and final inspection, he walked through lots of details with me and show me how to setup all kinds of new features come with the vehicle. Needless to say most customers could operate standard stuff without any problem, but when it comes to new stuff, such kind of procedure is really helpful.

 
Marlene M. | 2015-03-02

Ben, Ali, adn RJ were accomidating and very helpfull. As first time buyers my boyfriend and I were very nervous and scared. But Ben reassured us by answering every question we had and gave us very good discounts. Over all a wonderful experience that we will remember for a lifetime.

 
Michelle R. | 2015-03-01

Service department was great.  Dante was fabulous to work with and went above and beyond.

 
Jon J. | 2015-02-28

Don't not drop your car off as an "early bird" thinking you will be first in line. It is actually the opposite, your the last car they will address.

 
Vivek R. | 2015-02-27

We worked with Hossein, and we had a great experience. He helped us out with the test drives, and was very straightforward. He was knowledgeable about the cars we were interested in, and was able to answer all our questions. Most of all, the price he quoted was immediately the best price we had expected, and was at par with every website's recommendation. We had checked with TrueCar, KBB, Edmunds, and we had a good idea of what price to expect - Hossein's price was spot on.
There was none of the usual salesman "hey why don't you buy this extra thing as well". He didn't try to tack on things we were not interested in, or waste our time with stories about how awesome their dealership is - he listened to us, showed us the car we wanted, gave us a fantastic price, and we walked out with a car.

 
Michelle L. | 2015-02-25

This review is specifically for Shane, the internet sales person. After spending over a month looking at cars, and dealing with various dealers all over the bay area, we ended up back at our first choice of a 2015 Subaru Outback. I contacted many Subaru dealers, who insisted they could not budge on their price, and when I contacted Shane at Steven's Creek Subaru, he gave me a price right off the bat that was lower than the other dealers in the area so of course that got me right there. We went in and decided to order a car that fit our requirements. Shane was a pleasure to work with the entire time, from ordering to picking up the car. He keep me informed on the cars progress the entire time, and the car even came in a few weeks earlier than was expected. When we went to pick up the car, he spent a huge chunk of time going over the car and how everything works, which was MUCH appreciated since all of the technology in the car is completely new to me! Bottom line the best sales person in the bay area. No pressure, just complete honesty and sincerity. Contact Shane in internet sales if you want to buy a new Subaru...you won't be sorry!!!!

 
Tom P. | 2015-02-25

They get one star because there is not a button for no stars.  A Subaru barely over the 50,000 mile mark and years under the warranty: Held the car in the shop for almost a month, 'seeing what they can do' for my S.O.'s car, and when they didn't even bother to call with any status for weeks, the deal was they would give a discount for repair IF they did it there, with full price on parts. So after I hound out they lied by 'going to the top' at Subaru headquarters, and came in with a $7100 estimate (that has a chance to go up another $1500). No one at the regional or corporate office ever heard of this event. She took the car, traded it in and bought a new Benz at a great deal. It was her 3rd Subaru, always trading them in early, but once the odometer hit 50k, you will be S.O.L. and they will do or say anything to get your money. Enen their 'tune-ups' were in the $700 range. During the time it was with them, they didn't offer a car to use and your out of luck because they tell you it's your problem. One day short of a month to get their attention........ pathetic.

Never again and never again with any employee that had anything to for with Stevens Creek Subaru. Even their commercials are cheesy.

 
John G. | 2015-02-23

Do not go here plain and simple. I was in the market for a 2015 WRX STi and regrettably came here to look at one. Their website had one for $36,500 MSRP and when I arrived their sticker price for it was $40,000! These scammers (salesman Sash and his manager Ali) tried to give me a BS reason/BS drama as to why the near $4k markup was justified. I walked out immediately, came to Livermore Subaru instead and received a complete opposite customer experience. I am now a proud owner of a 2015 WRX STi thanks to Livermore Subaru and got my car for $1600 less than MSRP. DO NOT GO HERE IF YOU CARE ABOUT YOUR WALLET. NOPE. NOPE. NOPE.

 
Wesley G. | 2015-02-21

They have a WRX STi on the Internet with an MSRP of $36,300 and a window sticker of the same price. BUT beside the window sticker was a handwritten price of $40,000. They are saying that the STi with the royal blue color is so rare and that they sell like hot cake.
We told them that it's not that rare since Oakland and Livermore Subaru have the same royal blue STi.
We left the dealership and will get the same STi at the Livermore Subaru.

Update:

We bought the WRX STi in Livermore Subaru in royal blue. I posted a picture with our STi in their Yelp page.

 
Bo P. | 2015-02-21

I just bought a Forester XT here. I would highly recommand Stevens Creek Subaru and Feb to anyone. He is indeed friendly and helpful. He gave me a lot of useful information about selecting models and gave me a price that can beat any dealers. He also picked me up when buying the car and showed me all of the features of the car with a very great patient. I'm very happy with my new car.

 
Dillon F. | 2015-02-20

I would highly recommend Stevens Creek Subaru and specifically Mike Marsh to anyone in the market for a new car, especially a Subaru. I just recently began searching for a car after I was in a motorcycle accident and decided I needed to keep four wheels on the ground for awhile.

At first I thought I wanted an Outback, and test drove one at the Santa Cruz Dealer (I live in Santa Cruz). I liked the car but was not over impressed with it or the sales people at the dealership. I decided to drive over the hill and check out Stevens Creek Subaru, as I knew they had a better inventory after speaking with a very knowledgeable and respectful Internet sales rep named Shane Amirkiai on the phone after submitting an online inquiry. When I got there Shane introduced me to Mike Marsh, who absolutely floored me with his knowledge, passion, and professionalism. I told him I thought the Outback didn't have enough power for me, and that I was looking for something with some more speed but still as much room as an SUV. He immediately suggested that the Forester XT was the car I was looking for, and warned me that if I test drove it I would not be able to live without it.

Well, he was absolutely right. The XT drove beautifully, had plenty of space, looked great, and had more than enough power and quickness. It was literally like driving a luxury sports car disguised as an SUV. After the test drive I asked Mike to send me a quote, and he promptly sent me a few options and offered me a great deal on a brand new Forester XT. That same week I received another call from Serramonte Subaru asking about my recent interest in a Subaru, and when I told them about Mike's offer they made me an even lower price (so low they were losing money on the deal just to steal the deal), but I still chose to buy my car from Mike because of his excellent service, integrity, extensive knowledge and passion, and his responsiveness and effort in taking the very best care of me.

It says a lot about a salesperson and a dealership when you're willing to pay a little bit more for the same vehicle. But Mike's service and care was well worth it. I couldn't be happier with my new vehicle, and the price I paid. Instead of just trying to make a sale, Mike truly helps you find the vehicle that fits your needs and budget, and that you will enjoy driving. I highly recommend buying any new Subaru, and asking for Mike Marsh at Stevens Creek!

 
Amam A. | 2015-02-19

have you ever want bad customer service and an attitude please go see David Barboza. he will treat you like you pile of caca. He hates it when a customer knows little more about his cars. he feel less of a man and will argue with you. Also, will tell you to get F out his dealership and will ignore you.  
I want to curse and write more horrible things, but i will be the bigger person. Sorry, we couldn't make a deal. but on the positive side i know never to visit or recommend this dealership.

oh on side note, if anyone ever purchase a vehicle from stevens creek subaru, make sure double check the price B/c they will raise it.

 
Victoria T. | 2015-02-18

Jose my sales rep was great. He made my first buying experience a lot easier. There was no pressure in buying the car or options from him or the manager, and even Ali the finance person didn't try to up sale me. I knew what I want and what I didn't want. They were willing to work with me, which was great because capital Subaru would not. I recommend going to see jose for any of your needs. We will be back when my father is ready to buy his Subaru.

 
Chunhai P. | 2015-02-15

This is subaru dealership and we met the best salesman Mortaza Azim. He give us great deal. So friendly and provided us best customer service. I will recommend my friends came to here because we bought 2014 Subaru Forester and we love it.

 
J S. | 2015-02-06

Bought two Subaru ' s here in a 3 year period  . They have a high turn over let me tell you .
I have taken them here for service and I know they don't do all the services completely  as advised , they cut corners to get the cars in and out.
I have 3 friends who are mechanics at big dealers(I won't give names) and told me a little bit how it works . You make more money, the more cars you service  so they have to do a half assed job .
After a little  over a year , my car tires were balding  on one side , clearly because  they didn't rotate them ,of course  I called them on it and they treated me like a stupid woman ! I also got the clear coat protection and they didn't completely clean my car before applying it , so there's  yellow sap forever under the clear seal protection.
Oh and Redwood City Subaru is just as bad . They gave me back my car with a crack in my windshield  . Well anyway  hope your luck is better  .

 
Casilda M. | 2015-02-05

I first began my search for a new car about four and a half months ago. Due to a t-bone accident I was in I was now purchasing my second new car in the last 8 months. I was told through numerous sources to do the bulk of my shopping and negotiating online before I ever step foot in the dealership. Although I found that odd it seemed to field great results. I use the website truecar.com to get an idea of what others are paying for the Forester. I was bombarded with calls from several dealerships throughout the bay area including Steven Creek Subaru. Shane was kind enough to understand that he was a third person I had talked to and dealt with it accordingl. He was soft spoken and didn't present himself as a typical salesman type which made me feel much more comfortable than the previous calls I had received. After a few days of emails back and forth I had narrowed it down to two dealership Steven Creek and Capitol. Both dealers are about equal distance from my house here in Campbell but not only did Steven Creek have a better selection of inventory Shane became the deciding factor in choosing this dealership. He was kind and thoroughly answered every question I threw his way regardless of how ridiculous. This is by far the best experience I've had at a dealership regardless of the manufacturer. I am a happy Subie driver!

I would recommend this dealership to any body looking for a new subaru

 
Yvonne W. | 2015-02-01

If you are looking to buy a new Subaru, Stevens Creek Subaru is the place to go. I just purchased a beautiful 2015 Outback and I absolutely love it! Everyone I interacted with at the dealership was friendly, hepful and pleasant. My salesman, Mike Marsh, was incredibly knowledgeable and patient with me. I was not sure I was even going to buy a Subaru when I walked in there a few months ago, but he allowed me to ask my questions and visit several times while waiting for the model I wanted to arrive. Andreas, his manager, worked with us on finding the most affordable options, while Brian "the boss" confirmed and finalized the best deal they could offer in order to accommodate my needs. Both of them were personable, friendly and professional, but relaxed enough to keep it casually comfortable. The financing terms were manageable and Ali was a joy to work with. the process was not as long as some of my past car buying experiences and I never felt pressured or rushed. Thank you for making my experience a pleasant one guys! I love my Subaru!

 
Cat C. | 2015-01-31

The process of buying/leasing a car can be tedious and sometimes downright awful, but my sales associate, Chip, made the process bearable and even enjoyable at times. Chip has a great knowledge of the Subaru fleet (and of other makes/models too, which made him a great resource for comparing other cars to the Subarus I was considering), and he honed in very quickly on my needs/specs to find me the perfect Subaru. His diligence in following up helped sealed the deal. I would recommend him to anyone thinking about buying or leasing a Subaru.

 
Abdala F. | 2015-01-31

Really impressed with this dealership !! Great customer service from my first phone call! Chip miller rocks! If your gonna buy a car see him, he's honest fair and informative. Would definitely recommend this place and will be going here in the future  for service !!

 
Amy S. | 2015-01-30

I had a horrible experience and didn't even get the chance to buy from this place because they their customer service was so awful! Do not buy from them!  I had searched for a car and found a used one here. I did careful research through KBB and found out that were over pricing the car I wanted by 1300.  When I requested a call for more information and a carfax, I did not receive it.  i CALLED AND SPOKE WITH AN OVERLY CONFIDENT sales person named Kash.  When I got there, I knew I didn't want to work with him on buying my car.  I had to find out sales person to help me and was never acknowledged when I got there. The young guy, Feb helped me.  I left him with a low offer and told him that I couldn't wait any longer of back of forth negotiation, getting paperwork, etc, because I had 3 kids in the car that were already waiting 2.5 hours.  There was only one other customer doing paperwork, and I still waited at least 45 minutes for the back and forth dance.  I had to call and follow up the next day, because Feb, the salesman did not call as promised.  He lied and said he tried to call, but I told him he didn't, I did not receive any calls or missed calls on my cel phone.  He told me that I would only be able to negotiate in person. I asked to speak with the manager directly.  This manager, Andreas lied and said the best price he could do was 400 over what the internet advertised. When I mentioned this, he said that I was lying. I told him that I got an email offer from this--he questioned when I received this (yesterday) and said it was not valid anymore.  He told me that he went by KBB. I insisted that the numbers he got were different and offered to have him walk me through this since I was currently online.  He refused because he knew it would be wrong. I had also told him that I had justified this with Feb the night before and he was surprised it was true.  I cannot believe the horrible customer service and LIES that I have received from this dealership.

 
Michael K. | 2015-01-27

Parts department helped me get the brackets for my radio without ripping me off. Thanks.

 
Treva M. | 2015-01-27

Wow good thing I didn't read yelp before I went to look at cars!  

I must say that my experience wasn't awful!  I had a great sales person "Ben". He greeted me when I first walked up and told him I wanted to look around a bit and if I needed help I will come find him.  Ben said sure no problem.  10 minutes later I had questions and Ben was in the distance and available. We walked and talk and was very very knowledgeable of the cars.   I usually do so much reading and research on my perspective auto that I know more about the car than the sales person. But Ben knew his stuff!!!  When I returned to test drive I fell in live with the cross trek. Ben explained everything to me and talked with me to see what the most important features  of the car I wanted and made sure I had the perfect match for me to stay within my budget.  So if you are thinking of buying a Subaru in the San Jose area ask for Ben when at Stevens Crk Subaru.

 
Sara B. | 2015-01-25

A big thanks to the wonderful staff at Stevens Creek Subaru. My husband and I purchased a 2015 Crosstrek recently and couldn't be happier. After weeks of car hunting and lots of research, we visited several different dealerships before Stevens Creek.

Our sales associate John was incredibly knowledgable about all the cars helping us to find the exact car to meet all of our needs without being pushy or overbearing. Moreover, the sales manager Andreas Beckmann and finance manager Ali Rahnoma couldn't have been more accomadating, courteous, or professional with us throughout the entire buying/paperwork process. All three associates went above and beyond to make sure that we got the best service and value. They even walked us through several different finance options from start to finish before we settled on our purchase. When we called the next day with some follow up questions not only were we able to speak to all three staff members right away, but they even made the time to sit down with us in person to ensure all of our questions were answered thoroughly.

Thanks John, Ali, and Andreas for your patience and professionalism!!!
We look forward to working with you in the future on other deals and sending family and friends your way so they can have the same excellent car buying experience.

 
Kait F. | 2015-01-22

This dealership is pretty bad. First, there's a mark-up on the cars. We got them down on the mark-up and up on the trade-in to get closer to what we were expecting for our 2015 WRX.
Be advised that to get you out the door, the finance people may just tell you some schmoozy stories to tug at your heartstrings and secure your signature. And then never, ever return your calls, emails, or texts, as they "promised."
Ali Rahnoma in Finance told us all his personal stories, said that it's all about the people and customer service, said if we ever have any issues or questions to come to him. He promised he'd call with information about our loan since we purchased on a Saturday night, then never called. He never returned our numerous follow-up calls. Okay he called once after we called several times throughout the week, saying "I'm not ignoring you, I just don't know yet" then said he'd call the next day, but never again did we hear from him. It took a month the get the finance information.  
Also, you may get condescended to when you decline the warranty and maintenance package. It may be suggested that you aren't grasping the simple math in amazing savings being presented, when actually you  completely understand the math they put in front of you, you just aren't interested. They schmooze and wheel and deal, and they'll discount it by Thousands (amazing special discount) to get the deal to be more appealing.
And then you may just wind up with a crappy loan company that screws up your payments. The loan company they put us with is a huge pain in regards to our plans to overpay to principle-only like Chase (Subaru preferred lender) offers.

So be aware that they will go to many lengths, and then after you sign, you cease to exist to them.  
Oh, and they entered the wrong email address instead of the one on all the forms my husband filled out so I get all the emails for his purchase. And we both continue to get emails asking if we are interested in buying a car from them. Uh, nope. Should have stuck with Capitol.

 
Dan H. | 2015-01-21

Being in the market for a new car, I first visited the folks over at Capital Subaru (since they had the largest inventory of WRXs).  Bad experience there.  Sales person was pushy and shady; they lost a sale and a future customer. I'll put a separate review on that over there.

Emailed Steven's Creek Subaru and got a reply from Masood Mir.

I continued working with internet manager Masood Mir via email and made a few trips over for test drives thru the course of 10 days. He was very helpful all the way thru on my new car purchase AND trade-in. I didn't feel any pressure whatsoever and his patience with me was unprecedented for being in a sales oriented role.

He gave me very straightforward answers to all my questions pertaining to car price, trade-in value, and finance rates. He didn't employ any condescending sales tactics.  He disclosed from the outset Subaru had a guaranteed trade in policy -- something I already knew about and Capital Subaru tried to hide playing on customer ignorance.

In order to affect the trade-in, I had to get an estimate and prepay for a windshield repair on my current car.  Worked with Jarrod over in the service dept. to get a quote and book the appointment.  Again, very straightforward, helpful, and professional.

Undecided between two colors, Masood went through the pain of relocating the cars next to each other so I can do a comparison. After I decided on color and made the purchase the following day, he even took the time to go over the details of the new car notwithstanding my experience with 2 Subarus previously.

Just first class all the way around.

I bought 3 cars in the last 4 years (yes, I have issues) and this was by far the most pleasant experience.

Good job to Masood and the folks at Steven's Creek Subaru.

 
Ken R. | 2015-01-19

Just walked out the door with a new 2015 Subaru Crosstrek from Stevens Creek Subaru. I enjoyed the test drives and the experience (while long as is expected when buying a new car).

Hamid Marhamat helped me from day one to closing the paperwork and leaving the lot well informed on how all the audio features, car controls, and car maintenance works. Overall good experience and I look forward to many fun camping trips in my new Subaru. :)

 
James V. | 2015-01-17

Hamid was a great customer advocate from the moment we stepped onto the lot. We had been to several Subaru dealerships in the area looking for a 2015 Impreza, and while other sales associates all tried to sell us the 2014 models, Hamid was the only one who was knowledgeable about the changes made to the 2015 models and gave us an honest assessment of the Impreza vs. Crosstrek vs. Forester. During the negotiation process, Hamid played no tricks and we got exactly what we wanted for the price we wanted (after doing much internet research). Most importantly, Hamid remained a great customer advocate after we purchased our 2015 Impreza--he responds immediately over the phone and resolves any issues (such as a minor missing car part) while you are at the dealership, so you don't have to come back and forth. I would recommend working with him if you are interested in purchasing a car.

 
Jason H. | 2015-01-15

My wife and I are working and very busy during the week.  We own one Subaru.  We came here to test drive a 2015 Outback and Wrx with our two young kids, having decided to invest our Saturday afternoon into buying a new car.  After we drove the Outback, they first asked that I fill out a credit application to drive the WRX - this struck me as odd but I went along with it.  I filled out the form which asked for my social security number.  I also have an 805 credit score.

After making me wait around another fifteen minutes while he talked to his managers, the salesman returned and stated that the manager told him we could not test drive the WRX because "no one who was interested in the Outback would drive the WRX."  

Our trip ended up being a huge waste of our time, and I am not big on condescension from car sales managers.  Three days later, I bought a brand new Subaru from Carlsen Subaru in RWC from Larry Fung at a much lower price than I was quoted at Stevens Creek within 10 minutes of walking through the door - no b.s..  

Larry explained Carlsen's WRX test drive policy in advance, and that it was applicable to all potential buyers and not applied based on judgement calls of what I might "want".  The Stevens Creek salesman was a friendly fellow, but ultimately you are doing business with the dealership.  The managers there should learn not to trust their instincts so much, and maybe they could make more money and get better reviews.

I would never return to Stevens Creek again despite intending to own several more Subarus, and would advise other people interested in purchasing a Subaru to avoid Stevens Creek.   The price I got from Larry Fung at Carlsen was good enough I did not want to bother looking anywhere else, but I am sure any Bay Area Subaru dealership would be better than Stevens Creek.

 
Sid B. | 2015-01-14

Visited for a pre-purchase test drives.

Facility was a bit chaotic on the black Friday weekend but I found the internet sales manager I was in touch with and he helped me courteously with the test drives of an XV and a Forester. It was a quick drives but I got enough of it to make up my mind.

A bit disappointed on the pricing was communicated. It was not a written paper or detailed pricing but a single number. In that sense other dealers like Sunnyvale Volkswagen did way better. I wish other dealers should also start offering a detailed, informative and good prices upfront with all the options.

Overall it was a good experience without anything terribly bad.

 
Ben S. | 2015-01-13

We did not have the most favorable impression of Stevens Creek Subaru prior to this visit, and we were still not impressed with a few of the folks there, but we worked with Shane when we bought our new Outback, and he was fantastic.  I would definitely work with him again if we were getting another Subaru!

 
Ella O. | 2015-01-09

Sash was great at explaining everything we needed to know about the car and showing us the differences between the models we were looking at. He answered all our questions and made the purchase process much easier.

 
Chantal S. | 2015-01-07

I just got a 2015 Subaru BRZ from Stevens Creek Subaru. Salesman name Cemal (Jamal) Unal helped me. He was very friendly, professional, and straightforward.
He beat Capitol, Putnam and Serramonte's number.
I was treated like I was the only buying car from them. If you want an experience that you will never forget see Cemal at Stevens Creek Subaru.
After I bought my car he called me to see how is my new BRZ? And he asked me if there was any question or problem. He mentioned that his job starts after I get the car. It looks like he really meant it.

If you want to buy a Subaru give him your business you won't regret it.

By the way I love my new car....

Thank you so much Cemal Unal (jamal)

 
Vadim K. | 2015-01-07

We picked up new outback today. Two months ago I requested a quote Stevens Creek Subaru and received it from Shane Amirkiai. I accepted the offer, paid deposit and received the order number. A week or so later Shane provided me with the VIN. Since then every week Shane kept me updated on the status of the car. Today my wife and I went to the dealership for the first time. The car was all prepped for us. We test drove it, completed paperwork and were out of there within 1.5 hours.
Shane has provided us with honest and respectful service. There was no attempt to change the deal or up-sell.
I can't think of anything that could have made our experience better. Highly recommend reaching out to Shane if you are looking for a new Subaru.

 
Samantha B. | 2015-01-07

The service department here is absolutely unorganized. The one star is for a good try making it seem like they are giving us what we need, but all-in-all it's really just what we want to hear. First off I call the service department to inform them that we are bringing a car in and they tell us we can leave with a loaner which is covered under our GOLD PLAN warranty. Second of all, they sit us there WAITING for hours for the "garage foreman" to clear the service rep to give us a loaner and that the car that was TOWED to the shop was definitely broken. Only to be told that there are no loaners available and enterprise has no cars. Hm. Weird. lastly, we were told to leave our credit card and Id info so that once a loaner car is available (which there should be one by the end of the day) they would give us a call. WELL, it so happens that we got absolutely NO call. Not even one to tell us not to sit around and wait because there is no loaner BUT to make matters worse, we even called to be transferred to service department, no answer. Called an hour later and everyone left, closed. You mean to say we called only to be transferred to a CLOSED service department? Good one. All in all, service here sucks and front desk reps are no help at all either. Get it together! Definitely not happy.

 
Caroline K. | 2015-01-06

This five star review is specifically for Sal. He was the only one who greeted me and my mom when we first walked into the building. There was actually another salesman who saw us but did not greet us or even bother to say hi, instead he decided to help another caucasian man right when he walked in. (0 stars for that...) But thanks to Sal's superb customer service, I was actually planning to buy my car from him. He took the time to show me the entire series of the WRX, explained everything and I'm sure has repeated himself many times but never once did he get annoyed or frustrated. He answered all my questions with detail and he also let me test drive the car and showed me some things the car could do. I ended up going somewhere else because my mom wanted to get the car ASAP but Sal was out of town, and I wanted to buy from him than from another sales person at the Stevens Creek Subaru.

Overall, if i was planning to buy another Subaru, I would definitely be looking for Sal. Thanks again Sal for your great customer service!

 
Jessica P. | 2015-01-06

I worked with Hamid (sales) and Ali (finance). I came in as an educated buyer. I had priced out both new and used vehicles and had narrowed down my car selection to Honda, Toyota or Subaru. I originally came in to test drive a used forester. After talking numbers and looking at a few new options I also test drove a new crosstrek. I told Hamid I needed to go over to Toyota and test drive the rav4 before making any decision. I came back the same day and ended up leaving in a 2014 crosstrek with all the things I was looking for in a car. I got great rate on financing and ended up getting a fair price on the car.
For a first time car buyer I am very pleased with my decision. (but I always recommend going in educated).

My parents recently purchased a 2014 crosstrek and worked with Michael V. They were extremely happy with his service. (they are not easily pleased) and would recommend him hands down.

 
Byron A. | 2015-01-05

I came in with my cousin, he bought a new impreza. Our salesman David Barboza was great, very professional and I would recommend him to anyone.also dealership had plenty of inventory .

 
David F. | 2015-01-04

I would not recommend Steven's Creek Subaru if you are not an expert at car values.

The sales team will do everything possible to rip you off (I think I'm a victim) and don't trust anything they say.  Be especially wary when trying to give them your used car.  I recommend not doing any business with them when it comes to used car sales.

 
Alok S. | 2015-01-03

Went to the dealer with a good amount of cash in my pocket. No one even came up to us to ask us if we needed any help! This happened twice on the same day. These people have no customer service and I would recommend that if you are interested in buying a subaru don't get it from here!

 
S C. | 2015-01-03

As you can see the dealership responded to my review with promise to look into it and try to fix the experience.
I wrote Mandy details of my car and my phone number so she could lookup and get back. Guess what?
No one bothered to call back. Her response to review was more to show off to other readers that they care. It's your call if you want to trust this dealership. I burnt my fingers. Do you want to?

 
Andrea B. | 2015-01-01

I was looking for an Outback last 2 months. I came  to Stevens Creek Subaru and met Cemal Unal ( jamal ).
He was very straight forward.
His knowledge on Subaru was amazing. He answered all my questions and when he couldn't answer a question, he didn't make up an answer. He researched.
Next day he followed up with me to see if I had any question.

I had an excellent experience w Cemal. If you are looking for a car, he will serve you well.

He deserves all the stars.

 
Austin G. | 2014-12-30

I worked with Homayoun "Ben" Louyeh, and he provided me with great service.  He led me to the right car and was very patient and understanding while I considered my options.  I ultimately bought from him, as he helped me secure a great deal.  Thanks Ben!

 
Yu S. | 2014-12-28

Worst dealer ever.the salesman are all lier, they sold me a car with bad condition. It stopped working after a month. their financial people are rude and ridiculous. Don't go this place unless you have lots of money to waste!

 
Don M. | 2014-12-19

I used FightingChance.com and CarBargains.org to find the best price in California for a new Forester with the Eyesight safety option. Stevens Creek Subaru had it. I bought a new Forester for $2,000 under the dealer invoice. I don't know what price you would get if you didn't use FightingChance.com or CarBargains.org (I HIGHLY recommend both if you are buying a new car, by the way), but I did and got a hell of a deal.

 
James R. | 2014-12-17

Bless their hearts but Stevens Creek Subaru is run by a bunch of lovable knuckleheads. I felt like I was in an episode of the Three Stooges simply trying to get keys made.

I lost my only set of car keys on a business trip. Outback keys need to be laser cut and coded so I had my car towed into Stevens Creek Subaru. I filled out a service request for Early Bird check-in that clearly indicated what I needed (two keys with remote lock) and left the car.

The next morning I got a call from my "customer service" advisor, Troy. "Good morning, it looks like you have you're whole life in that car." (Yes, my car was a mess, thanks for pointing it out, but get to the point.) "So you want two keys?" I told him I did want two keys (like the form said). He said he would call me right back with a quote. If Stevens Creek Subaru was on top of it, Troy would of called me with a quote based on the service request form I filled out. It wasn't a complicated service project. No follow up questions were required. This first call was a total waste of my time. But Troy said he'd call me right back with a quote.

By early afternoon Troy hadn't called me back. I wondered if the keys were even in process. They weren't. I found this out because I called Stevens Creek Subaru again myself. Troy wasn't around and the Service guy I was transferred to assured me that keys are only handled by Parts. So why had Service called me that morning? I was transferred to Parts who had no awareness of my order and said I would need to talk to Service and they would transfer me. I said that I had been transferred by Service to them as was getting the run around. The Parts guy then walked over to Service and came back to say they were aware of my case and Troy would get back to me when my keys were ready. I thought I was getting called back with a quote, but sure, I wanted the keys so that worked for me.

Around 4:30pm I called Troy again. He was thrilled to tell me my keys were ready. (Thanks for letting me know, buddy.) By that time it was too late for me to drive down to Stevens Creek Subaru.

When I got to the dealer to pick up my key and car the next day, Troy said they had the keys but that I would need to walk over to Parts to have my ID reviewed (totally makes sense to review ID) and that the Parts manager Danny would be waiting for me. I guess Danny is the only one there qualified to read a driver's license and registration. I was third in line in Parts and when I got to the guy at the desk, he wasn't Danny. He didn't get Danny, rather, he told me he had no awareness of my keys and that I would have to go to Service to get it handled. I went back to Troy who walked me over to parts and got Danny who I guess was in the back. Then Danny, Troy, the front desk Parts guy, and some big guy I didn't know got into a spirited discussion right in front of me about what ID I did or didn't need to get my car. Come on guys, work your issues out on your own time and not in front of me.

I got my keys and left.

They don't have their processes and training in place here. If they were on the ball, I should of been told to work with Parts or Service, not bounced back and forth between both with every interaction I had with them. They would of called me in the morning with a quote based on the form I filled out. They would of called me when my keys were ready. And they would of been clear about who I should show my ID to (ideally the person who had been calling me if they wanted to make the experience seamless).

My only thought here is, geez, if they can't make getting a pair of keys easy, I'd hate to come to them with something more complicated.

At least the keys work.

 
Cari T. | 2014-12-17

After contacting Stevens Creek Subaru about a car online I was connected with Shane Amirkiai. I made an appointment with him to test drive a Forester XT. He was knowledgeable and personable. He was able to answer all my questions and helped me find the car that fit my needs. I ended up putting a deposit down on a new car that day. Shane called me when my car came in on an earlier shipment than expected and stayed late so I could drive it home that day. He made the buying experience both easy and a pleasure. He walked me though all of the fun bells and whistles of my new car and I drove home that night feeling very confident about my purchase. I highly recommend Shane if you are looking to buy a new Subaru!

 
Nicole K. | 2014-12-15

Came in on a Saturday afternoon (4PM appointment with Sash) but he ended up being super busy with some customer so Cemal (Jamal) ended up helping me. I told him I had already test driven the Outback 3.6R in the rain but only on surface streets so I wanted to get a feel for what it was like on the freeway (the pickup of the engine etc). They only had 1 car in stock and he went out of his way (had to find the keys to and move 6 cars) in order to get it out and let me drive it. So after talking about when I was looking to buy and what features I was looking for we started talking pricing. He went back and forth several times to his manager to try and negotiate the best price for me. I had been shopping around (online quotes plus had gone to another dealership), and Cemal was able to beat the other quotes to get me a really good deal on the fully loaded Outback. He also negotiated up my trade in value.

My experience with Cemal was very pleasant. I felt at ease with him the entire time and didn't feel like he was overly pushy. I felt he had my best interest in mind and wanted to get me the best deal he could for me so that I would be happy. I definitely would recommend coming in and asking for Cemal! Tell him I sent you his way =)

Super happy with my purchase and ready to take my new car up to Tahoe to snowboard

 
Harinath K. | 2014-12-14

Pleasantly surprised by amazing customer service and professionalism of the people working here. We were here to buy a used car for my cousin and the Sales Person David had ensured that we got the car for the price we were looking at. Unlike the other dealers that I had bought cars previously where the sales and finance try their best to upsell unwanted stuff and plans, Jason from finance made the process very simplified and even though he had explained all the plans and the advantages of having those plans he did not ever force it on us. He had been very patient in explaining all the terms and was fantastic to work with.

I'm sure going to get back to them for my future Car needs.

Thanks David and Jason!!

 
Melissa S. | 2014-12-14

Our car got totalled while parked...in the middle of the night...in the rain.  So as you can imagine, we weren't planning on car shopping anytime soon nor thrilled about having to do it so close to the holidays.  Matt Kanawyer was very helpful, he even drove out to Modesto on a Friday to personally drive our car back to the dealership so we could get the car we wanted before the weekend and we didn't have to extend the rental car.  He was very responsive and was able to get us the best possible price out of any of the dealers in the area.

 
Maria H. | 2014-12-12

Sales? GO SEE SAL. He totally breaks that "car salesman" stereotype. The guy has a great time doing his job, and that makes the entire process fun (more importantly, stress free). For their financing? See JASON! He was incredibly patient as I was trying to get my husband involved in my vehicle purchase, but he worked too late and I couldn't get the papers signed for the car I wanted (which is a beauty!). I promised to return the next day, and Sal promised not to sell "my" car to anyone else. As I'm getting ready to pull out (in my beat up rental), Jason calls me. He and his boss arranged to sign the car to me overnight! What customer service! It was a used car, so I thought I'd take it over to my mechanic. It had a few, minor issues. I brought it back the next morning and highlighted my concerns to Sal. He immediately jumped up from his chair and I swear they had the car up in their shop for investigation within minutes! They worked with me on every single one of my nit picky details! His boss, Reza, was also a great help. Needless to say, I bought the car... I've been texting Sal whenever I have a question, and he always makes himself available. Both Sal and Jason have checked in with me to ensure I'm still a happy gal. And, I am...thrilled. These guys are excited about selling the right car, to the right buyer, at the right price. Thanks, guys, I look forward to doing business again in the future! #ifyadontknow #nowyaknow

 
joanne l. | 2014-12-11

This addendum is overdue.. but I wanted to say a couple words on Chip Miller - the dealer who helped me ultimately make my first car purchase!  Chip went above and beyond to help me feel confident in the car that I decided on.  It goes without saying that there are many "stressors" in this whole process, but Chip answered all my questions patiently and helped me make this important life decision.  

Chip was personable and even stayed late to help me complete my purchase.  Once the car keys were in my hands he further helped me understand the appropriate maintenance and upkeep of the car.   I would recommend him to anyone who wants a hassle free experience in getting a car.  I did not feel pressured at any moment of the transaction, and was lucky to have Chip sell me my first Subaru!

 
Charmaine Q. | 2014-12-10

This dealership made my car shopping easy. Thank you Sasha and Ali!

 
Edison T. | 2014-12-06

***This review is for Chip Miller and Bijon***

we came in during Black Friday weekend which we understand is quite busy and we could see it was very busy. My mom has been very interested in getting a subaru and set her mind on getting a cross trek in white. We stood in the lot for some 15-20 min during this team while busy there were still some sales men roaming the lot some made eye contact with us and never helped, eventually went on to help people who had just arrived. I saw chip earlier when we first arrived and he was already helping another couple. When he finished, he came right out to help us. Chip was extremely easy going, he the made process so easy going my mom wanted to make a deal on the spot and she's not exactly easy going. My mom had some demands that he met. The car we test drove had a wet interior because previous salesman left the window open during really hard rain and chip found another car for us at the same rate. He was very thou rough explaining everything to us and made us feel confident. Bijon helped wrap the financial portion, he seemed stiff at first but he ended up being great and explained everything being signed.

This review wouldn't of been a 5 if it wasn't for hear 2 guys

I thought about knocking a star off due to other sales people ignoring us but it wouldn't be fair because chip and Bijon were great

 
Patrick B. | 2014-12-05

Shane was a great salesperson.   We were treated well unlike at the DGDG Subaru on Capitol.

 
Stan N. | 2014-12-03

Cemal (Jamal) was awesome! I got a quote and ordered a BRZ from another dealership, they not only beat the price but they got the car faster than the other dealership which I ordered days before I came here.

After 18 days of waiting for my car to be shipped, he called me as soon as it arrived. He started the delivery process quick. He was so professional, courteous and knowledgeable. From the moment I arrived until I signed the finance papers, I was treated like I was their only customer even though there were dozens at the time. The whole ordeal only lasted an hour and a half tops. Made buying a car quick and painless. I would definitely recommend this dealership and Cemal (Jamal) best Subaru salesman BTW to anyone.

 
Matt W. | 2014-11-30

Just drove off the lot with a 2015 Subaru Forester. Mike Marsh was professional, amiable, and true to his word.  Mike made an experience which in the past has been nerve-wracking quick and easy. He honored the price he quoted over the phone without adding any hidden costs. Mike even threw in an unexpected bonus for us.  Thank you Mr. Marsh!

 
Cady M. | 2014-11-30

Went in to check out Subaru for the first time. I am a loyal European car person. Mike Marsh was very patient with me, answered all my questions and took the time to make me feel very comfortable about the process. Everything was truly transparent and I felt he wanted to see me in a car that I really loved. Needless to say, I now love Subaru. I will recommend Subaru and Mike to any friends looking for a new car. Thanks! :)

 
Larry J. | 2014-11-29

Bought a car from here in April('07 STI LTD) and still haven't seen any plates. Contacted the dealership in July with questions, got a voicemail, 2 weeks later I did the same thing w no response. Finally got a hold of the dmv rep they have there and they told me they were still waiting on the title from auction. They said "waiting to here from them I'll let you know asap what's going on" so I waited another month and called them asking questions, they said they were still waiting on the title and previous owner and they would let me know the next day... It's been another month and nothing. SAVE YOUR SELF AND DONT BUY USED CARS. This car is not worth it and never will be. UPDATE...1 year later... Found out my car was in an accident and they knew about it and completely lied!!! This place screwed me out of at least 15 thousand dollars, I feel like an idiot so don't waste your time and become like me. I HATE THIS PLACE W A PASSION AND THE DIRTY SALESMEN THAT WORK HERE. Oh and cannot forget that Every Time I call this place I get a voicemail or no answer. 0 out of 10 on my review scale!!

 
Terrence T. | 2014-11-26

Shane the internet salesperson showed the used car I came to look at.  It wasn't a good fit and he did his best to accommodate. We were leaving and saw the car I bought today.

Shane was very knowledgeable throughout the buying process down to how the features of the car operate.

I will recommend Shane and this dealer in the future.

One criticism is that it is difficult to reach the dealership by phone as no one answers at times.

 
Phyllis N. | 2014-11-24

Shane was the first person to reach out to me regarding my quote for a car. He was super helpful and kept reaching out for followups. He was able to price match my car with other dealerships. When there were mix-ups regarding the car, he was willing to me out. Him and the dealership reached out to nearby dealers to help me find my dream car.

As a first time buyer, I really needed the most assistance and sincerity.

Shout out to Shane for making a girls dream come true! =)

 
Gene C. | 2014-11-21

This rating is for Shane Amirkiai. I requested a quote from this dealership on its website. Shane responded with the best price. He responded to other inquiries, including text messages, quickly and helpfully.

As soon as I sense BS, I am ready to walk out or call out the BS. I've had other car salespeople play games such as, "If I let you test drive this car, are you ready to do business with me today?" What is this, a mob movie? Why are you speaking in euphemisms? Another gem: "if I take this price to the manager, sign here on this piece of scrap paper so I know you're sincere." YOU sign it, so we can be done with this ridiculous game, sound good? Still others (mis)represented to me that a form that was published by a private party was required by the law, or that certain terms in a  form agreement can't be changed because of "the law," or "they" won't allow it. Who's "they" again?

Shane was very straightforward and sincere and did not pull any of that crap with me.  Because I didn't get the sense that he was BSing me or yanking my chain, I didn't dig in my heels and play hardball, or walk out. After the paperwork was done (with the finance personnel), Shane went through the functions of the car for us, which was very helpful. I got the sense from Shane that he is a fan of these cars, too. If I ever need to buy another Subaru (fingers crossed the wife approves something with a third pedal), I wouldn't hesitate to bring cash and deal with Shane again.

In sum, cheers to Shane and thanks again.

 
N. C. | 2014-11-20

Gary was EXTREMELY helpful in providing me with a quote for the work I requested (timing belt, water pump, thermostat, the works!)  He said he'd quote it as if he was doing it for his own car (which is also a Subaru).  Pricing (with the mileage discount coupon) was competitive with other quotes I'd received from other dealerships as well as independent repair shops.  Since I also had a recall to check on, I opted to have the timing belt service completed here, too.  

When I told Gary that I'd have to call him back to schedule, he gave me his cell phone number to make it easier to get directly in touch with him.  Unfortunately, I lost his number!  But fortunately, Ron was able to help me out as Gary had entered everything in the system.  Ron reviewed the quote and the work to be performed and made it very easy for me to bring the car in.  I was really surprised that Ron said I could drop it off that night and they'd work on it the next day.  I was hoping to get it done before Thanksgiving, but to have it done right away was a big bonus.  The work was completed as promised and timelier than I expected!  

Reading the other reviews, I'm not really sure where people are experiencing any rudeness from this dealership.  Everyone I encountered  was very friendly and willing (actually EAGER) to assist me.  There was not a rude or inconsiderate person in the place from my perspective.  

Overall, a great experience.  Thank you!

 
marlon o. | 2014-11-16

Awesome place to purchase a car, the staff here is friendly, very knowledgable and will work with you to get the price you're looking for!! The gentleman that helped me was Cemal Unal and he helped me get a great new car without any hassles. Thanks Cemal

 
Costel R. | 2014-11-14

This rating is for Stevens Creek Subaru service who refuses to fix my under warranty car, for the Subaru car in general and the dealer at Santa Monica Subaru who sold me a new car with major issues (see below).  I recycled the post I wrote for Dealer, I wasted enough time going to Stevens Creek many times in a hope I will have my issues fixed.
-I purchased a WRX '13 on 09/06/2013 as new from Santa Monica Subaru. I decided to keep the car in best standing, I did its service way more often and way ahead of its scheduled dates.
- At this point, on 7/12/14 and then on 7/24/14 (8688 miles only) I bring the car in at Santa Monica Subaru reporting a strange noise at the clutch. They replaced the whole clutch and I am told there were parts in there that were bad from fabrication/defective, that couldn't be from wear. I was upset that basically a new car had such problems. In any case, the problem was fixed and for a while all good.
- I moved from LA to SF area and after immediately performed regular inspection, again, earlier than required.
-On 10/21/14 I bring the car at Stevens Creek Subaru for a check of two different noises I hear while driving the car. First noise is a high pitched whine at about 2500-3000RPM when in 5th gear (only). The noise is different from the turbo fan-like noise (which is normal). The tech drives the car and replaces the intercooler booth to throttle and drives it again and decides that "ALL OK NOW".
I take the car but on my way out already notice the same noise, no change, and same noise when driving on 5th gear only!
-10/23/14 - I bring the car again to dealer for same issues and after driving the tech states that this noise is normal as turbo noise. The second noise I was concerned, a metallic "ding" or rattle, a loose metallic part kind of noise, coming from front of the car, that occurs only on slightly rough segments of road. I drove the car with the tech and he makes note of the noise.
At the end, they conclude the first noise is normal, and the second noise, the rattle, they "cannot duplicate". I insist that the second noise is only on somewhat rough pavement and insisted to drive the car with them but they do not consider.
Instead, regarding the high pitched whine the manager tells me that it happened to have in shop another WRX 2013 (more miles than mine they said) and he drove it and it makes the same noise! I am responding that even IF indeed he drove it and makes the same noise still doesn't logically implies that the noise is normal. It could be as well that both cars have the same issue. After all, why do I care about some other random car? I asked to drive another WRX, one from their stock, a 2014, but he refused.
-10/28/2014 -I bring the car in once again. They do not do anything about either of the two noises. Contradicting himself, Ron, the service manager at Stevens Creek, now states that actually, contrary to what stated earlier, the 1st (high pitch from 5th gear) noise is actually from transmission... WaW! But.. he said, it is normal as and he is not going to open it to check from where it is the noise!

-I contacted Subaru of America and talk and at the moment waiting for a response at this point. Ron, the service manager here at Stevens Creek, contacts the tech of Subaru of America by phone (no one came to ride/check the car)! and after, concludes that the 1st noise is normal. The 2nd noise, the rattle loose piece metallic noise that now becomes more and more frequent, he claims that he couldn't duplicate and I should wait "until gets worse and then he'll be able to say what it is".

Conclusion:
I described issues with my basically new car, I have one year and barely over 10k miles, driving normal to work and daycare, no vacations, no nothing, but within this first year I have many issues at vital (power-train) components! I drove in my life almost only manual transmission cars, my wife's car for 5 years (9 year old Scion XA), but in all this years NEVER had such mechanical problems! I maintained the new Subaru car with services way ahead and way more frequent than required.
Few days ago I went to an independent Subaru mechanic, they lifted the car and they clearly concluded that the whine noise from 5th gear is abnormal and comes from the transmission (pinion gears) and they told me that ANY shop will tell me the same thing!  
Basically, the car had issues from the start! The fact the 1st noise (high pitch in 5th gear) comes from the transmission makes me think seriously about my own safety. It is unbelievable the service manager Ron at Stevens Creek Subaru refuses to repair my car while under warranty. Even the lemon law assures 2 years/24k mile.
oag.ca.gov/consumers/gen…
I am waiting for the response from Subaru of America as I said. Meanwhile, I am drafting a letter to the CEO Nakamura and clearly I am posting in ALL places I can think of.

Bottom line, I contacted a Lemon Law Attorney and I will take it from there.
Costel

 
Joey H. | 2014-11-10

Worst customer service I have experienced ever. I take it in on a Thursday, and they tell me they will be able to call me back the next day about the issues. I call them 5 times over the next 2 weeks speaking to different people, my 'representative' is never there and no one can help me. After the 5th time the manager finally has some clue, and apologies and lets me knows whats up but still I don't get a call the next week as promised. Disappointing. Didn't help that their quote was double that of a reliable mechanic, whom I should have taken my car to in the first place. Love my subaru but the epitmy of poor service.

 
Holly T. | 2014-11-06

I recently bought my first car at the Subaru dealership on Stevens Creek and I love my new Impreza Sport! Shane Amirkiai was the sales rep who helped me and he was great. He was patient with me and the amount of time we spent getting everything right. He was very helpful and made it a memorable experience.

 
Matthew V. | 2014-11-06

I came in for an oil change, but while I was there they fixed my bumper (which had been popped out by a small fender bender) for FREE, and replaced my license plate frame (which was broken) for free as well. And the whole thing only took a couple hours.

 
Ronald S. | 2014-11-02

This review is for Feb in sales department who's been working with us for the past two days to get my daughter the car she wanted.

Feb was patient enough to let us test drive the new 2015 forester and 2014 XV crosstrek. We were confused of which car to go with. But then he showed us some of the safety feature of both vehicle. We like them both Apperantly, my daugher likes bigger car, so we are going with the forester!

My daughter get the car she wanted, and I get the price I wanted. Financing was easy. It is a win win situation.

Kudos for Feb, my salesman, I could not ask for more better experience. Definately recommended!

 
Shawn O. | 2014-11-02

Hamid Marhamat provided excellent customer service and treated us like we were his friends. He is the "go to guy" if you are looking for a subaru. Thank you for helping me get a great deal.

 
Pinky B. | 2014-11-01

Had a great experience buying my first Subaru (Outback), thanks to Chip Miller!  I already did my homework (I was hesitant.  My family has been buying Toyotas for years).  However, Chip help push that last mile for me to transition.

Test drove the Outback with Chip, my hubby and daughter and he was great at giving directions too--gave me enough time before I turn.  Totally appreciate that since I was test driving a new car with my precious cargo.

The laborious process of having to wait and fill out forms was made light with his humor.  Even my tween,who's hard to impress, was entertained.

Thanks Chip!

 
illy m. | 2014-10-26

I recently purchased my first Subaru. I drove down to San Jose to spend the day looking at various dealers. I wasn't sure which Subaru I would like, so i test drove the Crosstrek, the Outback and the Forester. I loved a little of each car and if i could piece together each part i would have the perfect car. Since that's not possible I had to decide between the 3. The Crosstrek is the cutest on the exterior, but too small for me in the trunk. The Outback was extremely underpowered for a 4 Cylinder, and too pricey for the 6. The Forester was the perfect size for me, just wish it was a little cuter on the outside (like the Crosstrek or Outback). I sound like Goldilocks looking for the "just right" car but it's a big decision. The Forester Touring is what i bought and really love it now! It is a comfortable drive and spacious enough to put all of my camping gear and my Labrador inside! I can't wait to do some road trips in my Subaru!

Chip was my salesperson and he was very friendly and down to earth. I have had some really interesting car salesmen in my past so i was nervous going to the dealer alone. I didn't feel pressured or anxious as some dealers make you feel (esp if you're a girl). I took my time making the decision, and walked out with a shiny new car. Chip gave me his email address in case i had questions, and has been very helpful with all of my questions, even the silly ones.

I would recommend this dealer to my friends if they are looking to buy a Subaru.

 
Dianne M. | 2014-10-25

I rarely write reviews but I feel like this one is very necessary. Do not come to this Subaru if you want to be treated with even a ounce of respect or dignity.

My boyfriend came here because he called and they stated they had the car he wanted. Ben the salesman was amazing and if it weren't for their evil financial people my boyfriend would have bought the car.

The financial manager was beyond rude!! Just the thought of their service makes me want to vomit! They stated that they went through the bank that we had asked them to, but in reality they go through their own banks so that they can make a profit. Furthermore there were other shady things that he did that made me realize this place will do anything to make a profit.  Makes me sad to think about how many honest hard working people they may have already taken advantage of.

Do yourself a favor. SAVE YOUR TIME AND MONEY. I would never ever recommend this place to my friend or family!

 
Cem P. | 2014-10-25

I just got a 2009 Subaru Impreza from Cemal Unal (jamal) and CHIP. It was a very nice and smooth transaction.

They made my purchase experience truly exceptional.

Cemal was very straight forward with his numbers. He had the lowest number in the Bay Area. Before I got my car I did a big research and I was happy with the numbers he has given me.

Chip made me laugh a lot!!! It was nice to met him.

If you are looking for a fun, painless purchase experience see them at Stevens Creek Subaru.

 
Oscar M. | 2014-10-22

Just bought my 2nd new car. I'm also a car salesman and I am by far more than pleased to have had Hamid Marhamat as my salesman. I felt very comfortable and excited to buy my 2014 brz. They worked all the numbers for me and at all times explained what was going on he was very honest and even came in on his day off to help me buy my new car!
Also the sales manager RJ helped me out with all my questions and was honest.
Thank you once again Hamid and RJ!

 
Jose M. | 2014-10-22

So I went in with my brother and Hamid Marhamat was our salesman and I could not be more happy with the customer service that he provided. He got us a great interest rate and a great price. Please ask for him if you are looking to buy a Subaru. We came home happy with a black BRZ :)

 
Laurel S. | 2014-10-10

This review is for Gary, my Subaru guardian angel.  Gary was so friendly and accessible and went out of his way to make my leasing experience a pleasant one.  He worked hard to give me options that worked within my budget and didn't try to push me into something I couldn't afford.  He was very responsive to any messages I sent and any concerns I had.  Thank you Gary for helping me find a great Subaru!

 
Kate M. | 2014-10-09

I had a very pleasant experience buying a 2015 Outback from Shane. He offered me about 3000 lower than MSRP which was by FAR the best deal I found in the bay area. I was in and out of the dealership with my new car in about three hours.

 
M M. | 2014-10-08

What in the world is "Stevens Creek SOOBR"?  I keep hearing radio spots refering to "Stevens Creek Soobr," pronounced exactly that way.  It's reminiscent of the old-time midwest Chevrolet dealerships who could not pronounce the word "Chevrolet" to save their lives, despite it being their only product line.  They sounded ignorant.  What is a Chivalay?  What is a Soobr?  Pitiful.  You're on radio, to millions; please care enough to just barely enunciate!  I don't even want my kids to hear it.
- - - - -
Okay I've bumped up my star rating in response to your response.  As long as you heard and understand, I don't need to damage your average...just please consider doing things reasonably right on the radio...use the language reasonably well!  Not asking for Oxford English here folks. Radio is public; your rep and our impression of your intelligence and attention to basic detail are on the line.  "Good enough" is not an attitude people look for in a car dealership, and despite your service department's daily efforts, releasing ads that are "good enough" will erode your overall rep. To our knowledge there is no such thing as a "soobr."

 
Michael L. | 2014-10-05

Having just moved to the area, and needing to find a new car, I definitely expected this to be a long, drawn-out process. My grandfather owned a Subaru dealership, so I've always known about the quality and reliability one can expect from Subaru, and so this was where I started my search.

What I expected to be the first stop of many turned out to also be my last. The salesperson who helped me was Ben, and I could not have been luckier. He showed me a handful of used Subarus, and really encouraged me to drive them all before making any sort of decision. Again, I didn't intend to buy anything on my first stop, but Ben really made me change my mind. While the car I was looking at was a little more than I was able to pay, and I was told there wasn't any room to negotiate, Ben helped to seal the deal.

Ben convinced me of the incredible value of the car, and of the good price I was getting, while also helping me to work with the management to get a price that I could work with. No matter what people say about used car sales, Ben breaks all of the stereotypes. He truly did his best to help me get the car that was right for me, and at a fair price.

If you need a car and are looking at a Subaru, do yourself a favor and go see Ben. He really does try his best to help you find a good car and a good deal. If there were more salespeople like Ben, the industry wouldn't have the same negative stereotypes.

 
Daniel H. | 2014-10-04

Smooth sailing with Johnny. I would say the second smoothest car buying experience I've had. I believe the key is to just do your research on the price and they'll either say "yes" or "no." Johnny will help you try and get the price you want, just as long as you can somewhat justify it.

I think if I had done a little hard negotiating I could have gotten a little better price, but I felt pretty good in the end where we settled.

 
Greg D. | 2014-10-04

Gotta go with Gary in sales! Came through with a great deal on a used SUV for my family with not so desirable credit! Thanks to the finance team & Gary A for the great deal!!

 
Alex L. | 2014-10-02

I thought for days whether to write this review or not and finally I could not stand it. I went in friday with full expectations to buy a wrx limited. I went back and forth with the salesman but ultimately we could not work out a deal....they wanted $500 above msrp which i was not willing to do.....which is not the reason for the 1 star review. The 1 star review is for the fact that  they called me and told me that they want to sell me the car for msrp, but the bank is making them sell $500 above. The bank is the one not willing to negotiate. I'm sorry but I just bought the same car 2 months ago from subaru oakland (bad car accident, car totaled) using the same bank (patelco) that I was planning on using for this purchase and I've bought 5 cars in the past and have never, ever had the bank dictate the price on a car. The 1 star review is for lying to me. If they would have just been honest with me...I problaly would've bought the car that weekend.

I thought maybe it was just that salesman that was shady so I contacted the online Sales dept to see what they can do and they pretty much said if you're not willing to pay 1000 above msrp don't waste my time....wow.

If you don't believe me....I can post the text messages and emails from these liars.

Listen to all the reviews and stay away. Give your business to subaru oakland or capital subaru.

 
Phil N. | 2014-10-02

If you are considering to shop here, then you should contact Marco Domingo, their Internet Sales Manager. He was very helpful during my search for the car that I wanted. He took the time to listen to my questions and gave me the pros and cons. He provided great service to my family. When I am ready to buy a 2nd Subaru, I will definitely contact him.

 
Glenn H. | 2014-09-30

Today I bought a fabulous vehicle from Steven Creek Subaru.  The saleman,  Sardar Mianaby(Sal). was knowledgeable, honest, sincere, and a great man of integrity in the automobile industry.  Sal was extremely easy to relate to and while listening to my needs built a trust and immediately assured me that he had the vehicle I was looking for before I drove from Sacramento.  Sal, met me at the appointed time and the connection we made during the transaction was everything I needed to seal the deal.   Sal made this best auto purchasing experience I have ever had.  Steven Creek Subaru has a gem of a saleman in Sal.  An individual who knows customer service and how to treat a customer first and foremost like people and not just another customer.  Because of Sal, I will refer family, friends, and co-worker in the Armed Forces to Steven Creek Subaru.  

Glenn
One happy Customer!!!!

 
Timothy P. | 2014-09-30

Dear Mr.Cemal
Thank you very for helping purchased my first Subaru car(2014 XV Crosstrek). I"m very satisfied with my purchased.

To consummer out there:
if you want to buy a subaru then come to this dealership and ask for Mr. Cemal Unal. He will make your life easier without going to many dealerships and play games with the managers. No other place can beat his price! Period!!!

 
Rayz D. | 2014-09-30

I tried to stay away from car dealerships due to bad experiences. But one day in Stevens Creek Subaru, one person made me a believer of good customer service. His name is Marco Domingo and he helped me with my test drive. The moment I stepped on the car lot, he greeted me with a smile and asked me about what I need. I told him I was just looking around and he suggested a number of cars and suvs. I felt no pressure at all and he showed me both the pros and cons of each vehicle that he showed me. When I decided to test drive one of the cars, he quickly gets the keys and off we went. I really liked the experience but unfortunately I needed to check other dealerships. He told me to give him a call back and let him know if I'm still interested to do some more test drives. Zero pressure experience!

 
Ron S. | 2014-09-30

Brought my car in for it's first 3750 Oil Change on September 15.  I called in for a same day appointment and they were able to fit me in at 11:00 am in the morning.  The maintenance person who greeted me and did my paperwork mentioned that I would come back at 7500 miles for my next service so this is where the confusion began.  When I picked up my car, I noticed that the "Next Service" sticker on my windshield said that I should return at 11,250 miles or in March???   I later called in to get clarification only to find out that the 2015 Subaru Foresters are now on a 6000 mile interval???????   I called other dealerships and shops in the area to find out real deal.  Apparently, all shops and dealerships are not in agreement or have not heard of the new 6000 mile interval.  Is this Subaru's (or just this Dealer's) attempt to get us back into the shop more often try and suck us dry of our hard earned money?  Or is it REALLY beneficial for us 2015 Forester owners to return 1500 miles sooner than all previous year Forester models?  This has prompted me to check all of my options.  I also have to add that I called back about an hour after my car was dropped of to ask a quick simple question and was put on hold for around 15 minutes because my assigned mechanic was too busy.  I had to force the operator to transfer me to just anyone.  Frustrating Day!!!

 
Whittaker C. | 2014-09-28

Stevens Creek Subaru has reached out to me regarding my review from years ago. Nothing doing, I do not care to kiss and make up with them. Here is what they have had to say on the back side of Yelp, along with my response:

Dear Whittaker,

My name is Mandy Taylor, the new Customer Relations Manager of Stevens Creek Subaru. Thank you for your insight on the time you spent at our dealership.  Not only do I want to take this opportunity to apologize for the negligence and poor business etiquette that you experienced with us, but also for no one acknowledging your feedback prior to now.  It's responses such as yours that have motivated us to make the dramatic changes that we are making to ensure every customer is properly taken care of. In the few months that I have been with Stevens Creek Subaru, we have been focusing on achieving 100% customer satisfaction. When these expectations are not met it is not only our responsibility as a business, but as an automotive family, to correct any wrong-doing done on our part.
That being said, we are looking to start fresh and possibly mend bonds that have been broken. In our attempt to do so, I want to offer you a free oil change. I would like you to have the opportunity to experience our new staff and environment with no strings attached.
If you decide to take advantage of this offer please let me know. I would be more than happy to set up an appointment for you. Thank you and I look forward to hearing from you.

Best Regards,
Mandy Taylor
Customer Relations Manager
Stevens Creek Subaru
(408) 984-2001
mandy@stevenscreeksubaru...

Whittaker C.

Has the family ownership of your dealership changed? I will not come near your business until Subaru takes their franchise away, or they sell.

 
Tara M. | 2014-09-27

I bought my first brand new car yesterday at Stevens Creek Subaru! My sales professional Mike Marsh sold me on a 2015 Legacy and I absolutely love it. Mike was very perceptive of my needs and concerns and I felt very comfortable and informed through the entire process. Mike even sat with me after the purchase to make sure I understood all the touch screen stereo controls which would have been very difficult to decipher otherwise. The customer service was great from start to finish. There was no wait for finance and I was in and out in under 30 minutes. I will definitely be referring friends and family to this Subaru location in the future. Thank you Subaru!

 
mason r. | 2014-09-27

Where to start. I've bought two foresters from these guys. The first one my 2008 I wasn't entirely pleased. I felt like I got talked into the car I bought , which wasn't the color or model I wanted. They offered a lot of $ off to take this one last car they had. In the end they talked me into spending what I had saved on a bunch of crap that never payed for itself. So I'm looking at buying a 2012 forester because my 08 has 110,000 mi and is like a beaten dog( this is due to the fact that driving from the bay to Reno or Tahoe all the time w/o a turbo is really bad especially if you like to do the speed limit).
 So I ended up speaking with Mark Moore and he informed me that I could get exactly what I wanted ( color , turbo, leather...ect) by preordering my car. So we sat down and went over it and the car ended up being close to 5 grand cheaper than msrp. So I bought it and traded my 08 in for 7500. Only downside is I still owed 12,000 b/c of all the crap they added on to my first car. So far I'm really happy, but I am sitting at the dealer getting my struts looked at b/c one is leaking at 20,000 mi.

 
Marlin C. | 2014-09-25

I had a good experience here over all I had a tough situation and Gary was very patient after a couple weeks of trying to get things to work! They gave me good trade in value for my vehicle and in the end I was satisfied thanks Subaru! Thanks Gary!

 
JANET H. | 2014-09-25

I purchased a 2014 Subaru Forester in Feb from Putnam Subaru in Burlingame because we needed to get a car in a short time frame and they were the only place around that had the color and basic features that we wanted. Since then I have been looking for good place to have my Subaru serviced that is closer to our home in Campbell. I tried Capital Subaru for my first oil change and then my husband took it into Stevens Creek for the second one. Although the people at Stevens Creek were apparently more courteous they charge twice as much for the synthetic oil and filter as what I was charged at Capital. The synthetic oil is quite a bit more expensive than regular oil to begin with but a Stevens Creek charges $40 for the oil and Capital charges $19. I would love to know how they justify that. I guess that I am still looking for a good, honest, reasonably priced mechanic to service my new car.

 
Jessica X. | 2014-09-24

This review is for the sales department. I was recently in the market for a Forester XT Touring. I got a very aggressive number from an Internet sales man named Cemal (Jamal) He was very friendly and made me laugh throughout the entire experience which made my stress level diminish, finally a fun and exciting car buying experience! I stopped by to find out Camel had another customer so I ended up working with a sales man named Mike V. Mike answered all my questions and some. He is very knowledgeable and even drives an Forester XT himself! After a pleasant test drive and feeling out the turbo Camel came to write me up "An offer I could not refuse" after sometime in finance I was burning gas. I Love my new Subaru, and I will be recommending Stevens Creek Subaru to friends and family.

 
Megan W. | 2014-09-24

I purchased my first Subaru from Shane at Stevens Creek Subaru.  Shane was knowledgeable, fair, honest and a pleasure to work with.  He made the purchasing process as easy as possible and without any hassle. I was very happy with his service and our deal.  I will definitely come back to Shane for my next Subaru.

 
Andrew N. | 2014-09-24

Mike Vandenhoogen,the sales advisor that showed me the car, was real nice and explained to me in detail what i would like about the subaru forester because he had the same car. he understood instantly what i was looking for in a car and we made a connection which made me feel like i was talking to one of my buddies. subaru stevens creek staff is great and i didnt feel pressured which was great and made the car buying process more enjoyable.

 
Picky Eater B. | 2014-09-23

Hamid is an excellent salesperson and I highly recommend visiting him if you are interested in a great deal on a Subaru: Hamid was knowledgable, kind, patient, thorough, and took the time to show us all the details about the Subaru Forester we were interested in.  We went on a nice long test drive, in which he very graciously accepted to sit in the back seat with my two kids. He then proceeded to kindly answer my kids' silly questions!  Hamid is a great guy with an obviously good heart, and it was a pleasure doing business with him.  We originally received an online quote from Cemal, but as Cemal was leaving for the day, it was Hamid who explained all about the car to us, and he clearly knows cars and has worked on them, so my meticulous engineer husband (who works on cars as a hobby) had the confidence in Hamid's expertise.  If you are thinking about buying a Subaru, I can recommend Hamid without hesitation and think you will not go wrong doing business with him.  We are very pleased with the vehicle and the deal we were able to negotiate with Hamid.

 
Tammy L. | 2014-09-21

The entire team that helped me here from beginning to end was hands down amazing! I did all my homework and research before calling this place, as I had previously test driven the Outback at a different dealership and knew the exact trim, color, and package I wanted.

I called around to a few different dealerships getting quotes, but the phone conversations I had with Cemal (pronounced Jamal) and his manager Masood is what drew me into the dealership. Cemal spent a good hour helping me over the phone (without even meeting me!), to help me get the car and price that I wanted. He talked to multiple managers to ensure I could get the best deal possible, and I know it wasn't easy!

Upon arriving at the dealership, I sat down with Cemal to proceed with paperwork and the entire process was smooth and efficient. It was obvious that providing exceptional customer service was his number one priority, as he said multiple times "as long as you're happy, that's all that matters." I felt extremely confident in my purchase, knowing that I was being taken care of and never pressured into any type of sales tactic most would expect of a car salesman. I met his manager Masood, who was also extremely helpful and honest. He helped me adjust some pricing options of additional accessories I wanted to add on to the car.

Bijan was the financial manager that helped me complete all my paperwork. He was very personable and never pushy about any of the additional warranties or protection packages available for purchase. He simply showed me the different options they offered and I responded with the ones I was interested in.

Originally, I had traded in my old car but the next day a friend had expressed interest in buying it. So I went back to the dealership, and with no questions asked, Ali helped me re-do all my paperwork and even walked me over to the parts department to pick up my rear seat protector, then to my new car to help me install it.

I couldn't have asked for a better team at Stevens Creek Subaru. They made my car buying experience such a good one, I would definitely recommend them to my friends and family. If you're in the market for a new Subaru, ask for Cemal and I can assure you won't regret it! Thanks again guys!

 
Patty K. | 2014-09-20

We just bought a car for our son's graduation from Stevens Creek Subaru .
I can't say enough about the smooth flawless experiences that we had from the staff and general manager and finance personnel . They were courteous , considerate and very pleasant.

 
Lorena A. | 2014-09-17

My husband and I recently returned to Stevens Creek Subaru for our second Subaru purchase. We traded in our Tribeca for a 2015 Outback, and we wouldn't have done it if it weren't for the excellent service and support we received from our salesman/client advisor, Michael Vandenhoogen.

It was Michael's professionalism, honest approach, concern, and faith in the Subaru product that sold us on the deal. The new car is definitely a better fit for our family needs, and we love it, but working with Michael made the whole experience a positive one.  

Michael, and the great crew in the service department, have made us loyal customers at Stevens Creek Subaru. We didn't get a chance to work with the car salesman who helped us out a few years ago, but both experiences have been great. Based on the salespeople I have run into at Stevens Creek Subaru over the years, I would say that if you want a guaranteed good experience, ask for Michael Vandenhoogen. Some of the other salesman do seem a little too pushy...

Of course, we also have to recognize that Jason, in finance, was, and continues to be, excellent. We couldn't have done it without his help.

Thank you!

 
Holly M. | 2014-09-17

I bought a sedan here last week,  my very first car. Had a very positive experience. I walked out of two dealerships earlier because I knew what I wanted and what I would pay. This dealer has the biggest selection of subarus in the area. I wanted a 2015 Legacy, and they had 10 or more in various configurations compared to the single Legacy at the smaller dealer farther up 101 (Carlsen). I worked with a sales rep named Chip who was really friendly and patient and the experience went a long way to changing the view I held of car salesmen.  I felt like he was authentic and wanted me to be happy. He even called and emailed me in the day or two after the sale to make sure I was happy and see if I had any questions (e.g. about the bluetooth pairing for my phone) or concerns.  I definitely recommend this spot for a no fuss experience.

 
Dan T. | 2014-09-16

EDIT: Saw these links in an older review below; thought they deserved more visibility.

youtube.com/watch?v=W_PK…

truthsandcontradictions.…

i-club.com/forums/bay-ar…

i-club.com/forums/suby-s…

i-club.com/forums/bay-ar…

i-club.com/forums/suby-s…

 
Gnanesh R. | 2014-09-15

Got my new legacy from here. Nice people. Hamid helped me through the process and it was smooth. Stepped out with a car in 3 hours.

 
Johnny S. | 2014-09-14

To: RJ, Jason, David Balbosa, and Sal
 You guys went above and beyond to get me into the 2012 Hyundai Veloster. It was the car I have been looking for. By far the best car buying experience I have ever had. Stevens creek Subaru has excellent customer service and will do what ever it takes to get you into the vehicle you are looking for. Once again guys thank very much for what you did for me.

 
Justin W. | 2014-09-13

I would highly recommend Stevens Creek to anyone considering a Subaru.  Our salesman, Armen, was honest and super easy to work with and got us the best deal possible with zero hassle.  There were no gimmicks, hidden fees or surprises.  We got the car we wanted (2015 Subaru Forester Limited) at a price that blew the competition out of the water.  Best of all we were in and out of the dealership in less than 90 minutes.  By far the best experience I have had with any dealership.  I am recommending all of my friends and family to the dealership.

 
Ladan L. | 2014-09-11

I give 5 stars to Hamid who was so helpful . He provide us with lots of informations about outback and Forester.
He has lots of knowledge about Subaru . Thanks alot stevens Creek Subaru.

 
Benjamin M. | 2014-09-10

The help I was looking for was good! They were honest and straightforward.

 
Aviv L. | 2014-09-09

I just purchased my second subaru (2015 outback) in two years. The service at stevens creek subaru is top notch and consistent! Mehrod aka Shane is the go to salesman at this dealership, he provides great, honest service and is very dedicated to making you happy.

I will definitely come back to subaru for my next car

 
S P. | 2014-09-09

The service department here is awful. For a scheduled appointment for just an oil change it took them 2 hours and we've had to bring the car we bought here in several times for the same problem which they failed to fix until the head manager said they were looking at the completely wrong place. For a dealership specializing in Subarus I would expect so much more.

 
Yelena K. | 2014-09-07

This review is for Cemal. I been looking for a new car for some time now felt like it was time for me to update. I drove a lil bit out of way due to a recommendation from my friend and it was worth it. I think I had the best service here from all the dealerships I have visited. Cemal helped me out he answered all my questions I had, he was very informative and not pushy at all plus he was friendly. The entire process was very smooth fast and even though it was my first time buying a car here I felt like a long time valued customer. I eneded up getting a 2015 Subaru Outback 2.5i Limited .. I'll deff be coming here for all my car needs. Thank you Cemal I am very happy with my car.
The best sales person at Subaru.

 
Jonathan H. | 2014-09-05

I had a very good experience with this dealership and our salesman Hamid. I called every Subaru dealership in the Bay Area for quotes, and I got the best price here.  I had a clear idea what trim level I wanted, but Hamid was able to offer other trim levels and colors with the same discount in place. The purchase process was smooth: a little slow, but that is to be expected on labor day weekend, and there were no gotchas.  No experience with the service dept yet, so I cannot rate that.

 
Bertha R. | 2014-09-04

My husband and I went online and found the car he wanted at this dealership the price shown online was $28,568. Ended paying $36,160 how the hell did it go from 28 to 36, they are lucky my husband really wanted this car otherwise we would have walked out of this place, not to mention we waited 5 hours to complete the transaction. Worst place to shop for a car would not recommend this place to anyone.

 
Giselle P. | 2014-09-03

The worst dealership I've ever been to.  Like honestly who pushes/forces their customers to buy a car they are not interested in...  Totally unprofessional...

 
Richard N. | 2014-09-01

Felt like we got taken for ride. After an hour and a half of back and forth discussion and finally agreeing on a price, Mr. Dave steps in and tells us they can't sell us the car for the price and it would be $500 more than what we agreed upon. He basically said thanks but no thanks for your business. Would never recommend coming here.

 
Sameera B. | 2014-09-01

What a great experience at this dealership! If you're going to buy a car ask for Armin. He's the best dealer you can ask for. We weren't even sure if we were going to buy a Subaru but he totally sold it to us. They have a big inventory, friendly staff and everyone is proactive. Highly recommend this dealership!

 
Bradley R. | 2014-09-01

Just drove my new car home from this dealership, the experience was absoulutely great. Febrianto was the salesman that helped me out. He was just awesome. So calm, helpful, and very considerate. He was not pushy at all. My experience here was exactly how a car buying experience should be. He really went above and beyond for us. We should have more people like this in the world. Good luck to you Febrianto, you are a great person, Subaru should be proud to have an employee like you. At the financing part we met with Wais, our experience just kept getting better and better. He literally did the impossible, it's too much of a long story to explain what happened but long story short WAIS is the man and made it happen for us. He really knows and loves what he does. Totally funny guy, very intelligent, and easy going. Our experience here was nothing like the one at Capitol Subaru no one helped us I went inside no one was at the front no one was outside the people who were inside were busy with other customers, not a good way to close sales on Memorial Day. We had also gone to a few other places everyone just kept pushing cars which we did not want and kept throwing big prices at us even though we clearly stated we wanted to stick to a budget. 5 star worthy! Thanks guys keep up the great customer care

 
Alice C. | 2014-08-31

This Review is for Michael Marsh. He helped me to buy new outback that I wanted. and, I had good customer experience here. He didn't push me and very patient to answer my questions.

So, if you would like to buy a new Subaru car, I highly recommend you come to Stevens Creek Subaru and ask for Michael Marsh.

 
Allan H. | 2014-08-31

Just bought a new Forester from Michael Marsh at Stevens Creek Subaru and what a pleasant experience it was. I got an online quote from Michael that no other dealer was willing to match. Even though I live in San Luis Obispo we drove 3 1/2 hours to do business with Stevens Creek Subaru. Due to poor timing by me and my wife, my daughter started to get hungry, no problem Mike got her some pizza to help tide her over till the paperwork was done. No games just one great deal. Thanks again Mike.

 
Devon L. | 2014-08-31

This review is for Stevens Creek Subaru and in particular Michael Marsh.  

I had a great experience at Stevens Creek Subaru.  Mike M. helped me find the exact car I wanted with the specific colors, trim and options I was looking for.  Pricing was straight forward with no surprises at any step of the way.

I contacted all the Subaru dealers in the area and recommend Stevens Creek Subaru.  Ask for Mike Marsh.

 
A B. | 2014-08-31

I was recently helped by Hamid at Stevens Creek Subaru.

I had a fantastic customer experience thanks to Hamid. He was polite and patient with me and answered all my questions. His answers were always clear and straight forward. He genuinely wanted to help find the right car for me. This was one of the best experiences I have ever had at a car dealership.

I would highly recommend Stevens Creek Subaru and would also recommend asking for Hamid. He will help you find what you're looking for -- no nonsense. Five stars.

 
L B. | 2014-08-31

I just recently purchased a car from Hamid at Stevens Creek Subaru, and I couldn't be happier! After searching for several weeks for the right car, I went to Stevens Creek Subaru and was helped by Hamid. He was very patient and listened to all the details that I was looking for--and helped me pick out the car that was right for me! I was extremely satisfied with the car as well as price. Thank you to Hamid for being so honest and helpful, you made this process much easier than expected!!

 
Shahm S. | 2014-08-29

So happy and good experience with Hamid. I highly recommend him to every body.

 
B-Rock J. | 2014-08-27

Ron: So having your employee send me a private yelp message like this is how you treat customers?

Subject: This is Sal

Hey ***** I'm really taken back by the yelp post you placed up today I by no means was trying to offend you or even assume you didn't have money I'm just new to the car business and my manager didn't believe me when I said I had a serious customer. Again I'm sorry if it came off that way but I wasn't trying to be rude. I truly am sorry and willing to do what I can to right this wrong i just got married and just got this job 3 weeks ago I cant afford to lose my job because of bad review is there anything I can do to make things better?

My review of Stevens Creek Subaru stays the same.

 
Gaurav A. | 2014-08-27

This review is for Shane Amirkiai.  I recently leased a 2015 subaru Forester from Stevens Creek Subaru and Shane was my sales guy.
I went initiallyfor Subaru XV Crosstrek hybrid, but later i found it a bit small car for my family.
Shane showed me several other diff models in subaru and advised me based on my need
Finiallly i liked the Forester. It is a fully loaded car with latest features like eyesight driver assist, rear spoiler, power lift gate, Auto-dimming rearview mirror etc.
He not only matched the internaet price on the fully loaded veichele also he went above and beyond in service. Very polite, honest and helpful.
After few days of buying he followed up through phone call to see if i am all happy and satisfied.
There was a person in finance (i forgot his name) ws also very help.
Overall very good exp.
I would totally recommend.

 
Maxim R. | 2014-08-26

In general it's good. Hamid is a sales expert, and he (eventually) gave quite a competitive price. But the overall process was quite slow, I've spent an hour more than expected, and paid an extra 1k in hidden costs.

 
Robert B. | 2014-08-25

I recently purchased a Subaru Forester at Stevens Creek Subaru where I worked with Mike Marsh. Mike was awesome to work with - he was professional, responsive and very knowledgeable. He made the whole purchase experience painless and very smooth - if you are in the market for a new car I highly recommend you ask for Mike.

 
R S. | 2014-08-25

Just bought a new Forester XT. Great power with better than average MPG (30 hwy) Michael Marsh was great, very knowledgeable and helpful without any pressure or games (unlike many dealers I have dealt with in the past) and made the process very simple and relatively quick. I would heartily recommend.

 
Kim C. | 2014-08-21

This yelp review is for Gary and another finance manager (forgot his name):
This dealership by far is the best dealership on Stevens creek. They are considerate, calm, and appear to care more about your satisfaction with their company versus what's in your wallet. They work with you and try to get you the best deals and financially advise you. They do not beat around the bush and are straight forward, unlike HONDA of Stevens creek. Luckily honda messed up my finance paperwork, as I had just learned from Gary that the CRV uses more gas and was not AWD like most of their Subarus.

Highly recommend this dealership, and I will be returning to look into their foresters and outbacks. Andd they gave away free stuff and had a play pen for my pup.

 
Claire B. | 2014-08-20

I'd still say buy a car here if you can get as great of a deal as me. However, the service department did something that affected my gas gauge on my second service. After it dropping significantly (like a quarter of a tank) while driving away, it did it twice more in the next day. I called and asked to bring it in, since I was making the 3 hour drive back to SLO that day and wanted my car to be ok. They left it in the lot for 2 hours, although they said they could take me on the phone. However, after they spent an hour on it, the problem went away...  and then pretended like nothing had happened.

A few months later, I was sent a "happy birthday come and get your car washed" email. I called to see if I could still get it done, since I knew they were only washing cars on request due to the drought. They said they could, but when I got there I was given a really hard time and told they don't even wash cars on that day (which was false, seeing as cars were coming out clean). Ultimately, they washed it after I brought up my points, but they gave me a really hard time for what was supposed to be a birthday gift.

Overall, although I felt respected when I bought the car, I think their customer service is lacking in other areas. I love my Crosstrek, but be prepared to stand up for yourself to get good service here.

 
Shelby K. | 2014-08-20

My husband and I just bought a 2015 Forester Limited here, and had the best experience.  

I went out for a day of car shopping with my mom, and went to three different dealerships for test drives; Subaru being the last.  I started out trying to decide between a VW Tiguan or a Forester, and I was weighing heavily towards the Tiguan since my husband and I had both had VWs in the past and loved them.  I found just the model I wanted at the VW dealership, but wanted to stop by Subaru for a test drive just to make sure.

Right away we were greeted by our salesman, Ben.  He was very friendly, and immediately let us look around the lot for the car we wanted to test drive.  He took us out to test drive a brand new Forester, and I immediately loved it.  Even though I also loved the Tiguan, the Forester was a better fit for what we were planning to use a new car for.  

Once I decided that I loved the Forester, Ben started asking questions to narrow down exactly what colors and features I was interested in.  He spent a lot of time searching the inventory for the closest match, and came up with two cars that fit; one a Premium and one a Limited.  My husband was having dinner nearby with his parents, and Ben brought both cars out front so that my husband could compare them side by side when he arrived after I called him to come over.  We agreed on our favorite (the Limited) and he went back to dinner while my mom and I started the negotiations.  

The negotiating process took quite a while, but that wasn't Ben's fault.  It was partly because he had to keep checking with his manager to lower our purchase price and raise our trade-in value (which he did as many times as we asked without complaint) and partly because we had to wait for my husband to come back (which of course had nothing to do with Ben).  I imagine that between my mother's hardball negotiating and waiting on my husband we were not the easiest customers, but Ben was so sweet through all of it.  When it came to negotiating, he went to bat for us many times and more than earned his commission.  And once we agreed on a final price, Ben was as excited as we were and took his time walking us through all the paperwork and manuals for our new car, even though that meant staying late.

I really can't recommend Ben highly enough; he is so sweet and definitely went above and beyond for us.  And I would also like to mention that the Fleet Manager, Shane, was amazing as well.  He kept checking on us through the whole process and doing everything he could to help us get a deal that worked for us.  He was incredibly nice, and any time we had a question or concern he was on top of it.  As a team, Ben and Shane can't be beat.

 
Dalan C. | 2014-08-18

I normally hate buying a car and having to deal with a sales guy.  This time it was actually very easy and (do I dare say) enjoyable.  My sales guy was Chip Miller, and from the beginning he was not pushy at all, and extremely accommodating to our questions and requests.

After I test drove the car, I told him I was going to do some internet pricing and then I would call him.  I got all my quotes and then shot him a text message.  He matched the price and I was in to fill out the paperwork.  He was very quick with the paperwork and did not push me for any other items.  

The finance guy, I was fearing the most, since they are the guys who always try to push all the extra warranties and stuff.  He was also very cool (no pressure at all).  And got all my paperwork cranked out.

Highly recommend you check these guys out (ask for Chip Miller).

 
Jerry S. | 2014-08-16

Matt Kanawyer was my sales person and he was friendly, not pushy, attentive, available by phone at all hours and made my transaction hassle-free.

My finance person was the Director filling in for they day and he was also great.

Both Matt and the finance person made my experience perfect even after closing hours on a Friday.

 
Colin C. | 2014-08-16

Michael Marsh was our sales person and he went way out of his way to accomodate us.  Initially, his store didn't have what we wanted, but by the end of one day, Mike had the exact car that my wife had requested, at the price she had laid down as the law.   We weren't able to make it to the dealership until almost closing time, but Michael stayed and made sure that we had coffee and that financing went as expected.  We left very happy with our experience at Stevens Creek Subaru.  I would also recommend USAA
pricing plan for those who havent tried it.  Great cars with a lot of bells and whistles for the money

Colin, Candy and David Cease
Pleasanton

ps Mike, hope the Hoffbrau was still open!!

 
Sam K. | 2014-08-15

I don't usually review car dealership because of bad experience but I wanted to share my 5 stars experience with Steven Creek Subaru. My experience started online doing  research for hybrid cars prices, review and dealers. I used Truecar to get online price quotation and one of them was from Shane at Stevens Creek Subaru. He was very responsive and does not push or put any pressure. I took Friday morning off to test drive and drive my 11 years old Infiniti to get price evaluation.

Shane provided the lowest price among 3 other dealers in Bay Area and he has the color I wanted. I wanted a hybrid car but was not keen with Prius because of the design and I have always love Subaru. We test drove the car and he allow me to pick my route and we even drive on 280 since the road is noisy and bumpy. I don't expect much from Subaru XV Crosstrek but road noise was descent and it has good acceleration. I need to use to driving from 3.5ltrs car to small 2.0 ltrs car.

After a rather long road test, we drove back to the dealership and I completed the paperwork. I have to rush back home for lunch and Shane was cool with it. I had very good discount on top of the TrueCar pricing. This was communicated in email and he keep to the price. No other hidden except for tax and doc fees for DMV processing. The dealership is small as compare to my experience at Lexus but people here are nice especially Shane and his manager. The finance guy is also cool and not pushy. He was able to give a great deal with 0% financing. I highly recommend Steven Creek Subaru and please look for Shane. He will be the man you looking. If you want better pricing, I suggest you contact them for online pricing and you will be happy that you listen to my advice.

 
Li W. | 2014-08-14

I called the dealer today and I was being told that Subaru paused production of 2015 WRX and I have to pay 1000 above MRSP for a base model. Later I found out it was a total lie and Subaru did not stop the production for any reason. They just trying to jack up the price. The guy was friendly that;s why I am leaving 2 stars but I do not like being lied to by the sales man.

 
Dexter P. | 2014-08-14

I needed a new car for my wife that we could also use for driving up steep terrain, reliable, and can handle well. So the first car that came in mind was Subaru because of the AWD. I was referred to this place by my bro and met one of the dealers named Marco, who was a very friendly and helpful guy. So friendly he even offered a free ride to the dealership which I gladly accepted since my only other ride was motorcycle! I never felt too much pressure as we walked across the lot. We were able to see a wide range of cars both new and used. When I finally found the right car for my wife, (a subaru impreza wagon) the rest of the process was very smooth. While waiting for the credit check and other paperwork, Marco showed my 7 year old pictures of dinosaurs to keep him entertained, lol. So I can honestly say this was a good experience and if anyone asks me where to go for hassle free shopping with a friendly staff I can say with confidence, Subaru at Stevens creek.

 
Jodi E. | 2014-08-13

My experience with Stevens Creek Subaru was virtually painless and enjoyable...pretty hilarious too, as the team that works there is very good-natured! I first began my search online and emailed the Internet Manager for information.  I already filled out the finance form as well so that I could just have all my ducks in a row by the time I was ready to purchase. I was contacted the very next day by Cemal, the Internet Manager.  He was friendly, knowledgeable and prepared for my visit to the dealership. He was truly interested in what vehicle would serve my lifestyle best.  I do Triathlon and many other sporty endeavors and he was patient in listening to me discuss my needs in a rec vehicle. Inside of less than a week, I completed the search, visit, and transaction of getting into a new Crosstrek Hybrid with all the bells & whistles.
From product knowledge to financing and everything in between, there isn't anything that could possibly have made my experience any better; it was what and how, a true car buying experience should be. It was swift, easy, and the dealership is very competitive in their pricing. Not once did I get flustered in the process; they are a very fair, no pressure dealership.
I want to separately commend Brian, the GM at the dealership for his kindness and obvious leadership; Cemal-my salesperson, who was great in every way, Ali in finance, who was very kind and thorough in making certain I was covered, and RJ for all of their incredible help and enthusiasm throughout the entire process. Oh and there was a guy there that sang a few songs to me while I was waiting.  He was hilarious and friendly! Thank you to the receptionist with the sweet dog as well!  Outrageously friendly staff!
I would MOST DEFINITELY send prospective buyers their way! Thanks guys!!!! :-)

 
Danika P. | 2014-08-11

Yesterday, I went into Stevens Creek Subaru very interested in buying a fully loaded 2015 Forester. Although their inventory was limited due to high demand, our consultant Hossein was extremely helpful in finding a brand new Forester that accommodated all of my preferences. He was very informative during the test drive and patient in the decision-making process. They made us a good deal that was very close to our offer price and were quick to act on the next part of the procedure. The Subaru staff was efficient in washing and preparing the vehicle while we signed the papers, and we walked out with a beautiful pearly white 2015 Forester!

 
Charles L. | 2014-08-11

A great dealership with great representatives. I was first approached by a man named Kash. He was so helpful when it came to choosing out a car. He put no pressure on us the buyers whatsoever. You could definitely see that he did not care about selling a car, but cared more about what the customer truly wanted. Every salesman should look up to Kash as an example of how a professional sales rep should act towards every customer. I was very satisfied leaving Stevens Creek Subaru even though I did not purchase a car that day. I will definitely be coming back and seeing Kash if I do decide to purchase a car in the future.

 
Isabelle E. | 2014-08-10

I bought a new Crosstrek from Stevens Creek Subaru! I got the car I wanted at the price I wanted & my salesperson, Cemal ( pronounced Jamal), did everything he could to make my car buying experience go smoothly. He was available to answer my questions even on his days off. We talked on the phone, we texted, he sent me photos because I don't live in the area. When I got to San Jose the car was perfect & ready to go. My experience with internet sales & Cemal was excellent.

 
Vishali M. | 2014-08-07

Purchased a used WRX.  We love the car.  The staff was super friendly, and made sure we found a car we loved.  And even months after the sale, when we ran into some issues, the staff did everything they could to make sure we were happy and fully satisfied with our purchase!

 
Phil S. | 2014-08-05

Service Department has major issues, I have only used once before after I purchased my car.. I call ahead to make appointment, and got quoted for Oil change and rotate tires for about $50. When I checked in a new person been there 3 days according to him, said cost would be $100. He could not explain the numbers?

. I left and got it done immediately  at my normal garage for $45.

 
Todd S. | 2014-08-04

Yesterday I purchased a Used 2013 Subaru Outback for my wife from Stevens Creek Subaru.  I worked with Shane Amirkiai, Internet Sales Manager.  I originally located the car using the USAA Car Buying Service.  Using this service, I submitted an email Saturday night after business hours notifying the dealership that I was interested in the car.  At 10:19am the following morning, I received a pleasant email from Shane introducing himself.  Shane noted that he had an opening in his schedule after 3:00pm and set up an appointment for my family to come in at 3:30pm that same day.

When our family arrived, Shane was still wrapping up with another customer, but he already had the car we were interested in parked in front and ready for us.  He promptly handed us the keys and invited us to start checking out the vehicle while he finished with his prior customer.  After about 10 minutes of looking over the car, Shane returned and thanked us for our patience.  He then accompanied my wife on a test drive.  Both my wife and I felt that shane was very knowledgable about the car.  More importantly, he was very upfront about the service costs and major service points to consider when owning the vehicle.

USAA and Stevens Creek Subaru had already worked out a price on the car which Shane honored.  The only point of negotiation was for the value of our trade in.  The initial offer for the trade in was $2,000 below what I felt was fair value.  In two trips back to his manager's office (once with my phone to display my kelly blue book research) Shane returned with a fair deal that I was comfortable with.  I then worked with Ari (I don't have his last name readily available) to complete the title work.  Ari was also very pleasant to deal with.

Again, this was a used vehicle.  Shane took note of all the blemishes I called out to him and solved all of them while I was getting the paper work done with Ari.  Shane was very honest about one small chip and one small scratch.  He promised a bottle of touch up paint because his shop was not going to be able to fix it.  All in all, Shane was very professional, knowledgable, fair, honest and a pleasure to work with.  I'm very happy with his service and our deal.

 
Nik N. | 2014-08-04

Saturday night we stopped by to check out an outback, we met Kash, what a great guy.  He is the salesman I have been looking for, for so long.  He was very friendly, asked questions, listened to us, pointed out key features of the car while looking and during the test drive as well as told us more about Subaru in general.  He knew what they had in stock and what was on its way.  We haven't bought yet, but when we do, we plan to call up Kash.

 
Adrian L. | 2014-08-04

If you are looking to purchase a Subaru, go talk to Cemal from Stevens Creek Subaru. The guy takes care of all your needs and is very friendly, courteous, and knowledgable! He made our Subaru Outback purchase painless and fast.

 
Debbie B. | 2014-08-04

I purchased my 2013 Impreza here and it was an overall good experience.  I just returned from my first (and last) service appointment.
I had scheduled an appt. for 8:30 for a simple 7,000 mile oil change.  I arrived 5 minutes early and was the only car in line at that time.  Walked into the service team area - two advisors were sitting at their desks.  Stood there a couple minutes before even being acknowledged, then was happily told to wait outside, someone would be with me in a minute to discuss my needs and write up the service order.  After 10 minutes, another customer drove into the service line.  One of the service advisors was out within a minute and started working with him.  I thought - that's interesting that he got service before me, but the advisor will come over to me after he's done...  Nope, he told the other customer to have a seat in the waiting area and walked back into his office.  I told myself I'd wait another 5 minutes (15+ total) then I was done...  The 5 minutes came and went, nothing.  So I pulled out of the line, and parked the car intending to discuss this with the General Manager.  Walked into the dealership, a pleasant woman walked by and I asked her if the General Manager was available... She told me that he didn't get in until around 9:00 and kept walking... Wouldn't you think you'd be asked if there was someone else who could assist you?  Nope, overall, seemed to be total indifference by all the people working there.
I had read reviews in a local consumer magazine that did not give Stevens Creek Subaru very good marks for their service department but thought - it's just an oil change, what could go wrong?  I guess I found out.  I will not return there for anything...

 
Tom C. | 2014-08-03

We did our research and decided we were interested in a Subaru Crosstrek. I used U.S. News' online service for car quotes, and Shane Amirkiai contacted us with a great quote. I asked about a leasing option, and he came back with another great quote. We set up a time to visit the dealership, and went on a test drive with Shane. He was very helpful, polite and informative. We ended up leasing a 2014 Crosstrek Limited for a good price. We were very happy with the service!

 
Jodi C. | 2014-07-31

I never thought putting myself BACK in debt could be so easy and entertaining!

I gave a quick call to the dealership to get a quote on a hybrid, and I spoke with Mike. It's always nice to hear someone laugh on the other end of the line, and he made me laugh as well. So we set up a test drive for later that day.

When we arrived at the dealership and found Mike M, he was immediately approachable and amiable. I got a kick out of him. He also just gets straight down to business. I didn't have to haggle him or make my eyes bleed just to get a good rate. No joke. I got a reeeeally good deal and the process was fairly painless, aside from a bit time consuming (which is to be expected).

I can honestly say that if I hadn't been working with Mike, I'm not sure I would've been so swiftly sold on buying my new car.

Other perks:
- Clean restrooms
- Free coffee
- Vending machine

And it's right next to Bevmo, in case you want to pick up a bottle of champagne to celebrate the new mechanical family addition!   ;)

 
Cemal Ü. | 2014-07-31

If you are looking for an excellent customer service, fast and straight forward businiess Stevens Creek Subaru would be the best answer.
I am the one  of the internet  manager  Cemal (jamal).
I will give you the best price out there and my job starts after I hand the keys to you!  
Google best Subaru sales person to see individual recommendations.
Please don't think I am yelping myself :) I am yelping my dealer lot.

 
Dabao C. | 2014-07-30

My sales rep Cemal is very professional,and provided me approachable assistance. I am glad to have my impreza there

 
Paul C. | 2014-07-30

I took my Subaru in for 60,000 mile maintenance. Cost close to $1000.00. being a former mechanic I checked out the work Stevens Creek Subaru Mechanic did. To the car when I got home. And there is were I noticed the "cut corners" we call it in the auto industry. Since most mechanics know the customer will never check their work under the hood they don't do all what you paid for.  Such as topping off all the fluids which Stevens Creek Subaru mechanic didn't.  " I as a customer paid for that service, It was not done and yet Stevens Creek Subaru charged me for it. I called Stevens Creek Subaru, was told a Manager would get back to me, which they didn't. Will file a complaint to Corporate Subaru as well as  consumer fraud.

 
Tamara J. | 2014-07-28

We bought our first Subaru yesterday from Chip. We are happy with the car and the process.  Chip took us for a test drive of three different models and was very knowledgable on their individual features.  He obviously does his homework!   We did not feel pressure to buy any one car but he did ask us a lot of questions about what we would use the car for.  We were really still in research mode but there happened to be a great 2014 Outback on the lot and we couldn't pass up the deal.  Chip also did a great job of connecting with our teenager and making the process lively and humorous.  I also commend the finance office for getting us out of there in a timely manner.

 
Jerry L. | 2014-07-26

Go find Ben, if you are looking for a responsible car dealer who has a lot of patient. I just got my outback 2015 from him. Everything in a good way.

 
pedram s. | 2014-07-24

I bought my 2015 WRX from Shane at Stevens Creek Subaru he was so nice and fair with his pricing he made it easy and treated me like a VIP customer  the process was fast and easy I was in and out of the dealership in under one hour I definitely recommend you buying a car during the week lot less stressful than dealing with the weekend crowd. Hats off to this dealership for their excellent customer service

 
Nimfa P. | 2014-07-22

Thank you for your help Hossein, Shane and Wais .Highly recommended . Good experienced with all of you . I've got my new car in a very short time . Easy and fast to deal with you.

 
Andy R. | 2014-07-21

I came in with my cousin. And Michael approached us nice and friendly unlike other sales person judge on younger looking people trying to buy a car. So Michael was far most the best salesman i ever met! He made everything comfortable. And interacted with us than trying to force me to buying a car.

So the car i bought from their lot was an 09 lancer Gt (yes mitsubishi lancer at a Subaru dealer lol).

Jason the finance guy also was a cool dude, interacted more than adding pressure and made filling paperwork easy. And answered my questions when something was unclear.

Also the service department were cool too.

Everyone else in the dealership were pretty nice n friendly.

 
Julie B. | 2014-07-19

Chip was so helpful and made my buying experience so easy!  My first subaru and won't be my last :)

 
Aaron S. | 2014-07-19

Shane is an amazing sales person.  He will fight for you and get you the best deals they have. I just bought my new car there and I am one happy guy.

 
Byoungju K. | 2014-07-19

Meet Hamid & Kash! They were nice and sincere. They helped me to save time to make a good deal.

 
Amber L. | 2014-07-18

The service here is always great! The service staff and mechanics are very thorough and explained what I needed. I've been here three times in the last 8 months for various types of service. Rate are reasonable, I trust their expertise, and everyone is so nice. They even provide a car so I don't have to wait for my service.

This last time I needed an emergency service to replace lost keys. They got me in right away without issue despite a full schedule. I wouldn't trust anyone else with my STi.

 
Boyet T. | 2014-07-14

Once again, this place disappointed me. I should of learned the first time. So irritated!!

 
Nate Y. | 2014-07-14

Working with Matt K. from the internet sales dept was a pleasure. He was very helpful and respectful of my crazy schedule, and we managed to work out a great deal together. In fact, we did most of the work online and I was only at the dealership less than 2 hours to pick up my new car! Would recommend Matt and the team to anyone.

 
Fearless E. | 2014-07-12

I Love Subaru Cars! The most reliable SUV I've ever owned. It's Saturday and my car is there for 3 hrs major maintenance, only to find out they only offer one-way shuttle service. Decided to go home (rather than strolling/shopping at Valley Fair) and deal who l can find to give me a ride back to pick up my car...Hope they'll provide full shuttle service like Subaru Livermore!

 
Maria I. | 2014-07-11

I sent a price quote request on a particular car. Had no responce. So i called the dealership today and spoke to Hector. He asked what deal i was looking for and I asked for a certain amount off. He had to check on that and called me back offering a higher price saying that the color is way too unique and noone else has it it that trim. I was looking for crosstrek in khaki color, either limited or premium. He offered me a price on premium not much less than what i got from another dealership on the more expensive limited one. When i told him that his price is high for the base model and that i have about same price on the beter trim, he told me that I misunderstood and there was no way I could have got such price. Am I sure? Am I really sure and so on. I have it in writing and yes I am sure. He got mad, told me to go for it then and just hang the phone on me. Vey nice. If possible - be aware that Hector can easily get mad at you.

 
Sam L. | 2014-07-10

I would give this 0 stars if I could. I just got a job offer and was ready to buy a car. I must have waited 30 minutes for a sales person to even notice me. The sales person then proceeded to drill down the financing terms before we even got to the test drive. He took forever even to help me with the car I wanted to buy and then disrespectfully judged the car I came in as if I couldn't afford any car on the lot.

Never have I felt not only the lack of service but the disrespect. I went ahead and googled this particular dealership and was amazed at how many bad reviews and the noteriety this dealership has on being unethical and stealing customer's money.

youtube.com/watch?v=W_PK…

I then check out the forum i-club.com and see that there is a 52 page thread on how bad this dealership is. STAY AWAY.

Apparently this dealership keys their customers cars out of spite:
truthsandcontradictions.…

i-club.com/forums/bay-ar…

i-club.com/forums/suby-s…

i-club.com/forums/bay-ar…

i-club.com/forums/esp_se…

The list goes on and on. The first 5 minutes you enter this dealership, you can tell that there is something disfunctional going on, they overcharge, the customer is not #1 here, there is a pattern of lying, cheating, and disrespect.

 
Eric N. | 2014-07-10

Matt Kanawyer at Stevens Creek Subaru was AWESOME!  I just bought a 2015 Subaru BRZ Series.Blue (love it!), and he was great throughout the entire process of initial contact, waiting on the vehicle to be delivered from overseas, and then putting up with our crazy purchasing evening (by the time all the prep work on the car was wrapping up and we were ready to sign the various forms, my wife was super-hungry, and Matt really let us go at our own pace so she could get some dinner and I could sleep easy that night!).  :-)

Matt is very professional, friendly and knowledgeable about all the various Subaru vehicles, and is a great choice to help you into your next new car!

 
Reyson S. | 2014-07-07

This review is regarding the sales department

My sales Rep, Matt, was very professional and personal. From the first email we had excellent communication and he was great at finding exactly what I was looking for. I was able to get an excellent BRZ series.blue to match my AE86. He understood that I did my research and knew my facts and didn't try to bs me at all.

If you want a smooth, quick, professional, and personal sell ask for Matt.

Now I need to wait and see how the service department.

 
L S. | 2014-07-05

I had a great experience with Matt Kanawyer, internet sales, at this dealership yesterday. Matt provided a rapid response to my internet inquiry with adjusted pricing, very knowledgable on the car I chose and helped me through the sales process.  Matt and the dealership worked with my trade in and i feel i got a very good deal.  I would recommend this dealership again.

 
Theresa S. | 2014-07-03

We bought our 2015 Subaru Forester from Stevens Creek Subaru a month ago. While our sales representative, Masoud, was smart,  attentive and enormously helpful, every experience since we left his initial care has been a disaster in customer service. We had our own financing set up with our credit union, but we were "required" to spend two hours with a  finance department guy listening to one hard sell after another for trumped up protections that would cost twice as much as our credit union charged. Once the finance rep understood that we weren't buying, he was slow and rude. Today I had to drop the car off to have side panels installed. I arrived before 8:50 a.m. At 9:05 the service rep said he had to wait for the finance department's approval since we had paid in advance for the panels. There was no one in yet from finance, but they were due at 9:00 and were expected any moment.  At 9:30 there was still no one in finance. I asked to speak to a manager. The manager (of finance as it turned out) agreed to look up my records. He could not find them. After another period of waiting, the manager called our first sales rep, Masoud, to ask where the paperwork was. Really? Here we are in the middle of Silicon Valley. They are all in the same building, using the same computer system, right?  It was 10:00 a.m. before the "approval" came through and I was signing off and on my way. Over an hour just to drop off my car for a pre-paid service?

We love the car, but the poor customer service at Stevens Creek Subaru will send us elsewhere next time. Needless to say, we will not be returning for our ongoing service needs!

 
Thomas H. | 2014-06-29

Context: My wife and I wanted to buy a Subaru Impreza and the Stevens Creek location had the best inventory to choose from. Enter Subaru salesman "Michael".

It doesn't seem fitting to call Michael a "salesperson". He interacted with us more as a consultant than anything else, which is what made our experience at Subaru much more pleasant than I expected.

There wasn't one moment during our two day "shopping" period where I felt he was pushing for something that we didn't want. He kept the process simple.... "What features are important?" "What features aren't important to you?" Once we answered these questions, he steered us toward the exact models that fit our needs and interests. He consulted, he didn't sell. To add some context, he didn't need to sell because we knew we wanted an Impreza, and we did our homework on features and the exact pricing we were prepared to work with.

I recommend anyone looking to join the Subaru family to seek out Michael at this dealership. He's friendly, easy going, and genuine. He made a usually stressful situation into a relatively easy interaction.

 
Christina T. | 2014-06-29

I love this dealership! Their customer service was outstanding and made me feel very welcome. Kat Bassenger was my sales advisor, she was very helpful and straight forward. She answered all my questions and explained a lot to me. Overall, I was very happy to drive off with the car that I wanted. I recommend you guys to stop by Stevens Creek Subaru anytime you need to buy a car. Ask for Kat Bassenger!!!

 
Jennie Z. | 2014-06-29

I just bought my brand new Subaru Outback today - Matt and Jamal were great! They were so friendly and patient with all my questions. They took the extra step to help me get what I wanted, and gave me a great deal. I loved the friendly customer service, and I love my new car! Would recommend them to anyone looking to buy a new Subaru!

 
Carrie B. | 2014-06-27

We are now happy owners of a 2014 Impreza. I was a initially disappointed that our first salesperson decided to avoid us, but I'm glad because that meant we had the pleasure of working with Kat Bassenger instead. Kat is very knowledgeable, friendly, and went the extra mile to provide us with great customer service. It was because of her that we purchased the car from Stevens Creek Subaru and not another dealership.

So far we love our car. No comments on the service side yet, but everyone I've interacted with has been friendly enough.

 
gemmo d. | 2014-06-27

Stevens Creek Subaru what can i say...i dunno? Im very speechless and very pleased with their customer service...im very happy with my purchase...mr. Hossein Moghadasi and Mr. Brian Bakhtiari i want to say thank you guys...u guys made my dream come true...these guys gave me a very good deal...these guys worked around my budget on what i can afford monthly...i would highly recommend stevens creek subaru for your next car purchase...they are very professional very accomodating...and they are not pushy at all...i was comfortable the whole time i wasnt pressured at all....Thank you again Brian Bakhtiari and Hossein Moghadasi....i couldnt thank these guys enough...ASK For them!!!! When u buy your new whip...

 
S m. | 2014-06-25

HIGHLY RECOMMEND THIS DEALERSHIP: This 5 star rating is for Hamid and the Iraj. Two of the most honest and patient men I have met in my life. I had a great time picking out my legacy with Hamid. He made sure that I got the car that was safe and would suit my life the best. He treated my like family and I knew I would not go wrong with him. He has also called me every day since the purchase to make sure I know how the car works and that there is nothing wrong with it in any way. Iraj was also very patient and wanted us to get the best deal possible. The men at the location want to make sure you have a great car shopping experience and are willing to do whatever it takes to make it happen. Thank you guys for everything. Cannot wait to see you again for my first maintenance :)

 
Claire L. | 2014-06-22

Just had my 2015 Forester from here.
5 star for Hamid and the car.
Hamid is very friendly and funny. He explained everything in detail, and answer my question professionally.
The car is great(strongly recommended), the price is reasonable.

 
Daniel L. | 2014-06-20

SRAY AWAY. STAY FAR AWAY FROM STEVENS CRACK SUBARU.  I know I called it crack because they are on it or sniffing it. I would give them is place 0 stars if it were an option.

I had some warranty work done here and the car felt bad from the day I got it back.  There was a rough idle and later I found out that the oxygen sensors weren't properly installed.  Next, the seals on the engine and transmission failed spectacularly much earlier than they should. At that time the clutch was super worn so I'm pretty sure they charged me for a clutch they never installed.  Even if they gave me a car, I wouldn't take it.  

Stay away, stay far far away.  Every other Subaru dealer is much better and even the worst repair shop is better than these guys.

 
Elissa Y. | 2014-06-20

Why do none of these reviews mention Kash?! He was so awesome!

After a very disappointing visit to another dealership, we came to Stevens Creek Subaru. Right after we pulled in, Kash approached us and introduced himself. We told him what we were looking for and he showed us around.

We came in search of a used 2013/14 Impreza WRX, but of course they're all gone. I was bummed but Kash made me feel a lot better when he introduced the new 2015 models. I wasn't really considering them until he gave me some helpful insight, he seemed genuine and awesome.
Kash was really understanding when I told him I needed time to think about it. He even invited us in for a cup of water.
Although I did not leave with a car, I just wanted to acknowledge him for his awesome service. I'll definitely be coming back again. :-)

 
John G. | 2014-06-19

Let me start off by saying that Subaru has the best customer service IMO! Why?
Because they took care of a recall on my 02 wrx fully paid for! So the recall was for my fuel lines but they went above and beyond that while my car was getting serviced(They also replaced my turbo inlet with a brand new one and some vacuum hoses at no extra charge!). I was helped by a nice woman that took care of me the whole time by the name of CHRISTINA. (if you need to go to that particular dealership for service, talk to her). She's super friendly with great customer service skills and she met everything i needed without any stress. THANK YOU SUBARU!!

 
Anirudh N. | 2014-06-16

This is my first review (ever) and I have come out of my laziness because of the excellent service that I obtained here. I have to make a special mention of Cemal(Jamal) Unal who helped me with the car buying process. His customer service was outstanding and reliable and the overall car buying process was excellent.

 
lisa r. | 2014-06-11

My first and only experience with the Service Department was enough that I will NEVER return again. If you schedule an appointment with Katie you may want to check with someone else if everything she is saying is correct. The service manager knew his employee made a mistake in what she told me and could care less. I got a 2 hour run around.

As far as buying a car from them, a little pushy but I ended up buying and I love my car. Just steer clear of the service department!

 
Mike A. | 2014-06-10

I live in Southern California and could not find the car (options/color) anywhere in SoCal.  Out of desperation I called Stevens Creek as their website showed it in stock.  After talking to Ali, he told me that they did have it and gave me a price over the phone.  The price was more than fair, a bargain if you ask me.  I advised him I'll need two days to book a flight and come for the car.  

Fast forward two days and I showed up.  Ali picked me up from the airport!  We went to the dealership and he had me inspect and drive the car first.  After I was satisfied we filled out the paperwork and completed the transaction.  

The final person I dealt with was Jason in finance.  He was also very straight up with me and did not BS one bit.  He had me fill out the paperwork (no sales pitch), worked on getting me a better interest rate than what Subaru offered and I was on my way.

I can't believe how good the experience was.  Usually it is a hassle even if you negotiate the price up front...but not in my case.  I can't thank both Ali and Jason enough for their professionalism.  Should I be in the market for another car, Ali will get the first call!

 
Nathan K. | 2014-06-10

Bought a 2015 WRX from Matt Kanawyer yesterday. The whole experience was pleasant, without pressure and efficient.  I can't emphasize how much better my experience was at Steven's Creek Subaru with Matt than at other less reputable auto dealers.  He is a gearhead much like myself and we hit it off immediately.  I would recommend this dealership and Matt specifically to friends and family.  Enough said.

 
Chris M. | 2014-06-09

Wow...I'm shocked. I just had one the most positive buying experiences of my life and I was purchasing a CAR! Aren't cars sales men supposed to be arrogant, rude and pushy? I'm seriously still in shock.

I'm starting a family with my partner and  we decided it was time to get a more reliable family friendly car. We had already visited one other Subaru dealer in which we had a neutral/yet informative experience. When we pulled up to the Steven's Creek Subaru we were greeted by a gentleman named Hamid. Per my past experience with other dealers I was initially a bit cold and trying to play my cards right...that didn't last long at all. Hamid made my girlfriend and I feel very comfortable. He was not pushy at all and really wanted to find us the exact car we were looking for to suit our needs, not what he wanted to sell us.  

In the end I was thrilled with the price we paid, an amazing value for the 2014 Limited Outback. Negotiations were a painless process. She's a beaute and I know I'll be driving her for years (hopefully!)   Go see Hamid if your looking for a Subaru. Take my word for it, at LEAST start your search here.

Oh, after the sale he literally spent an additional hour showing us all the features and setting up blue tooth n the works. Hamid, you the man! Cheers!

 
Crystal T. | 2014-06-08

I couldn't be more impressed with the customer service I received from Chip Miller today. I am in the market for a crosstrek but not yet ready to purchase. Today I just wanted to test drive and get a better look of the vehicle. I was a little nervous because salesman can be a little pushy, but that was opposite of my experience here. Chip was very knowledgable about the vehicles and was extremely helpful. He answered all my questions and was patient when I was comparing vehicles. I ended up test driving a forester as well as the crosstrek. Chip mentioned the popularity and features of the forester in comparison to the crosstrek. Definitely something I am going to have to think about and when I am ready to buy I will definitely be back to visit Chip! Thank you for a great experience!

 
Ram C. | 2014-06-07

My experience with Stevens Creek Subaru has been great so far. I bought a new Cross Tech from Michael couple of weeks ago. Thought I always hated shopping for cars, this was a good experience. I got a good deal though the car was a new model. The financing is easy; in addition, they got me a better APR from Credit Union than Subaru. All in all I am very happy with my purchase of this car and recommend this dealership and salesperson to anyone looking for new cars. Ram

 
Brian R. | 2014-06-04

My review is for the Service side at Stevens Creek Subaru.
First off, I want to thank Christina R. for the best service experience and helping to resolve my problems with my 2013 WRX. She is polite, hard-working, and goes out of her way to help a customer. They do get really busy so you have to be patient and have some understanding that there are a few customer service personnel. They try very hard to serve everyone's need coming in. Patience is the key!
I first went in to have my left wiper replaced because it was leaving a streak. She helped me get a new one, both sides replaced with no question. I was very happy and pleased of how easy the process was, and much easier because she was nice and I got along with her. Second time, I had to come in to fix a loose rearview mirror and have an alignment. I wanted to show them my alignment problem because I thought showing them instead of verbally would be more helpful to them. Sure enough Christina was obliged to ask a service tech to come ride with me while we cruised in my car to show him my problem. I think his name was Gil. Very cool dude, patient, polite, very informative about Subaru cars especally the STi's and WRX's. After he understood my problem, he took it in for the alignment, and found it was indeed off spec a good amount. Funny thing is, the first place I took it to (Auto Innovations) for the alignment said it was good after they worked on it. Well, they were definitely wrong. I should have taken it to Stevens Creek Subaru and I face-palmed my forehead after Christina said the first alignment is free!!.
The Service Techs also fixed my rearview mirror and its not loose anymore :)

I cant express enough how grateful I am to the service team at Stevens Creek Subaru.
I guess this is one way, as a yelper can help.
Again thank you Christina, Gil, and the rest of the service team.

Brian Rosario
2013 Subaru WRX

 
Carole M. | 2014-06-03

I bought my new Forester from Michael Vandenhoogen.  When I first met him he seemed like a young kid.  But he had a very nice personality and sold me the car when I just went in to "look".  Since I bought the car (which I love!) I found that he is very knowledgeable about the car and is always available to talk to me.  I've been back to the dealer twice and he always meets me there and takes care of my concerns.  I highly recommend him.
He knows his cars and he takes care of his customers!!

 
Dennis S. | 2014-06-02

Let me start with this...  hate looking for a car and the pressure of a Salesman.

Stevens Creek Subaru changed that in a good way.  I went to visit the dealership and test drive a Subaru Crosstrek and had a great guy by the name of Hector Topete (Client Advisor) aka salesman assist me.  Hector was very laid back and full of knowledge.  No pressure, got to drive 2 models and still was undecided.  Got to speak with RJ Bazofti, Sales Manager about my customer service experience and talk $$$.  I left that day feeling like these people care about their customers.

Went back again because I could not make up my mind and had another client advisor (Michael) help me because Hector was not available.  Let me say that I ended up speaking with General Manager, Brian Bakhtiari about my experience and Michael's attitude.  Brian, sat there and listen and was very concerned about my experience and wanted to make sure that i did not walk out feeling the hate of a dealership as I mention above. As much as I believed Michael should not be there, at the end I told Brian that everyone deserves a second chance and that Michael needs some guidance and a Mentor to make him a better Client Advisor.

I then was teamed up with another Client Advisor, Kat.  Although, Kat was not going to get me to buy the car she too was very funny and very knowledgable.

With the Memorial Day weekend upon them they all took their time in assisting me with my needs and now guess what...

I AM A VERY HAPPY SUBARU CROSSTREK OWNER.  If you are looking for a car go and see these people and tell them Dennis sent you.  You won't regret it, I don't.

Thank you Hector, RJ, Kat and Brian for this AWESOME experience.

Now looking to work for this great team and dealership to further grow this experience.

Dennis

 
Sepand A. | 2014-05-31

5 stars for Hamid. He is very professional, friendly and patient. He answered all my questions and helped us to make a decision easier. Highly recommend him.

 
Amy C. | 2014-05-29

Let me start off by saying that we bought a Subaru Legacy from another dealership and are extremely happy with it! It is still under warranty and we took it into this Stevens Creek location due to convenience and will not be going back. I'll try to make this short.

His sun roof stopped working which is a common issue for this car. We dropped off the car and after taking a day they said they couldn't fix it because the mechanic was on vacation. 2 weeks later we made a 7:30 am appointment on Tuesday to bring it in. His in-car trunk button isn't working and asked them to check it out as well as the headliner was unattached in the back from the first time they checked out the sunroof. He noted all of these issues when he dropped it off in the morning.

At the end of the day Tuesday they said they didn't get to it. They called the next morning on Wednesday at 11:30 am saying it was done.

We went to pick it up on Wednesday after work and the person helping him hardly said a word while keeping his attention on the game that was on TV. When my husband got into his car he noticed the headliner wasn't fixed, the trunk button still wasn't working, and although they fixed the sunroof, there was still writing all over it.

I know these are not major issues but it's unfortunate and frustrating when somebody in a customer service position puts such little effort into their job.

 
Helen F. | 2014-05-27

Excellent customer service! Cemal Unal is the best salesman I have encountered. After having purchased my car for a little over a year now, he has still been great with following up to ensure my continued satisfaction with the vehicle I purchased from him and addresses any questions I have regarding my vehicle. 5 STARS customer service, I highly recommend going to Cemal and another salesman named Chip who also assisted me, if you want continuously great customer service even long after you purchased your vehicle.

 
Doug I. | 2014-05-23

My girlfriend purchased her Forester XT Premium from Stevens Creek Subaru.  We worked with Mike Marsh, and he was great!  Really friendly, knowledgeable and went the extra mile to make sure we got the car we wanted, and at the price we wanted.  

We also highly recommend Jason Robbins, the director of Finance who we worked with when signing all of the paperwork.  Jason was also really friendly and helpful - guided us through the entire signing process, answered all questions, and was very flexible in meeting our needs.

We felt comfortable and will definitely come back here should we choose to buy another Subaru.

 
Brett C. | 2014-05-23

Had a pleasant experience at Stevens Creek Subaru. Matt Kanawyer was very helpful in getting us our new Subaru before the baby :) We love our new Impreza!

 
Laurent N. | 2014-05-21

Talk to Shane. Prices comparable to online, great customer service. He made the transaction a piece of cake. Highly recommended.

 
Radha M. | 2014-05-20

Salesman at Subaru by the name Hector was FANTASTIC! If it was not for Hector I would have walked out of Subaru dealership without my car. I am loving my new car and wanted to thank Hector for making the process so smooth!
Before Hector came to get me back to buying, I was dealing with the young Mike. Mike was very energetic and very polite. I feel bad that Mike could not close the deal with me due to lack of experience or more importantly the floor manager who came to support Mike was extremely curt and did not believe that 'customer is a customer' esp after seeing that I was with three  lil kids and was eager to purchase a car from Subaru.  Mike was a very good image to Subaru!  Thank you Mike.

A big thanks to  Hector for his professionalism! I for sure will send our employees your way to purchase their first vehicle with specific sales persons ONLY.

 
Chris C. | 2014-05-19

Definitely appear to be some sales manager issues here. Poor sales guys have their arms tied behind their backs. I'm not going to bother repeating what's already been said, so I'll leave it at this. When someone turns up in well maintained '09 WRX and wants to check out the new model... YOU LET THEM DRIVE IT! How the heck do you expect to sell cars to people if you don't allow test drives unless the person wants to buy one today? You seriously expect someone to commit $25-30k on a car without driving it first!? I get that you need to protect the cars from "joy riders", but this is ridiculous. I walked out of the show room laughing. What a joke.

 
M A. | 2014-05-18

5 stars for our salesperson, Ben (Homayoun). He was really friendly and helpful and went far beyond to make sure we get a very good deal.
-He explained everything very throughly and answered all of our questions and was not pushy at all.
-He made sure we are considering both ups and downs of our decisions.
-He checked in with us a day after our purchase to see if we are happy! which was a total surprise.

Overall, I had a very good experience at every step of my purchase process and people were very helpful.

If you ever want to go there I'd defiantly recommend you to ask for Ben! He is a rockstar!!

 
Victoria T. | 2014-05-12

Worse experience with a sales person ever! Harassed us and than told us to leave his home because we wouldn't tell him exactly what car interested us. Really, bought many cars but frankly if a dealership hires individuals who make customers uncomfortable, there is no reason to spend money with them. Your loss
Stevens Creek Subaru!

 
Michelle S. | 2014-05-03

My husband  and I were thrilled with our experience at Steven's Creek Subaru, specifically Mike Marsh and Jason.  We were all ready to buy our new Forester at Capitol Subaru until we randomly ran into Mike while dropping in on Steven's Creek. We really appreciated the knowledge and information Mike provided without being pushy or inpatient. Mike was took the time to educate us and answer all our questions.  His enthusiasm about Subaru was genuine. Jason was also very helpful in working with us around financing and explaining all our options.  We are definitely happy with our new Subaru Forester and our decision to work with Steven's Creek Subaru and Mike Marsh.

I will definitely be back in the future to purchase another car and will recommend not only Subaru, but Steven's Creek Subaru to friends and family as well.

 
Faye B. | 2014-05-03

Jerrod offered great customer service.  He was very accommodating when traffic caused me to arrive late to pick up my car at the end of the day.  I had a rental car from the service department and wasn't charged for gas since stopping for gas would've just made me that much later.

 
Joe B. | 2014-05-02

Thinking of buying a Subaru in the next few months.  Perhaps a second one for my daughter as well.  

I had done quite a bit of research and was convinced I wanted a Subaru.  I stopped by the dealership to look at the cars and to learn more.  A young salesman, Michael, greeted me with a smile, a handshake, and wearing a suit.  I didn't feel pressured and was very relaxed through the whole process.

Michael's friendliness and knowledge of the cars was amazing.  I plan on placing my order in the next couple weeks.

Both the dealership and Michael are highly recommended.

 
Adrian C. | 2014-04-30

Henry Wong is a great salesman. He provided me a lot of great help and a great service! I had a really good time with him! The process was easy, fast and fun ;) I recommend my friends and family to him.

 
Edward D. | 2014-04-30

Just got my wrx from them, great crew and specially Pooya my sales rep who took care of me.Thanks a lot

 
Lucy F. | 2014-04-30

I found Subaru advertisement on Chinese Newspaper and contacted the sales Henry Wong. He is really nice and super helpful in answering all my questions. He talked to me like a friend with no pressure. He's patient and honest, great attitudes. I had an enjoyable experience to get my 2014 outback car at a very good price. I am 100% recommend you to buy Subaru car from Henry Wong!!!

 
Matt G. | 2014-04-27

Originally this was a 5 star rating, but now it's 1 star. See the update near the end of this. It has been a painful and brutal process ever since leaving the dealership with the keys.

Subaru's are cars for people that care about having reliable well engineered cars. If this is what you want, then you'll want to speak to Michael. He's very knowledgable about the vehicles and no short of knowledge of any car enthusiast. He's patient, young, and understanding.

A salesman named Cemal (Jamal) helped me understand some of the features and made the process easy.

Both Michael and Cemal have answered questions via text message before and after my purchase. They have been incredibly helpful, honest, and knowledgeable.

Update: I walked out of the dealership with the keys in hand.

It's been over a month and they still haven't figured out the financing yet. I you're shopping here, get financing/private loan before you walk into the dealership. They'll run your credit through every bank with a US address. Call you later saying that they need more information from you and they'll tell you they'll get it sorted out (it's still not sorted out and it's been over a month).

Why are they doing this? Well, perhaps they didn't tell me the whole truth when I bought the car. I've been in the dealership several times to get this straightened out and have provided any subsequent information that they have asked me for. They still haven't figured it out. It is truly unfair to be told that everything is taken care of before you sign the paperwork only to find out that they'd be dragging this out as long as possible. I cannot figure out why they'd be doing this, but it's definitely stressful and unpleasant.

I will never recommend anyone else to buy a car from this dealership for as long as I live.

I've spoken with the GM who personally said he'd call me back about this matter. He never did. I've received calls at random intervals asking for more information. When I walked out of the dealership on day 1 with the keys in hand, I was told that everything was taken care of. It was not, and I've had the car for over a month.

I will be speaking with a lawyer about all of this. It is very unfortunate, but anything else is a complete waste of time and energy. Like they say, you can't judge a book by it's cover.

Update 2: I spoke with the finance guys today and they stated that they don't have any of my financial information. I previously hand delivered physical copies, and sent numerous emails to them with confirmation. Today I sent the same information again. It's a bit stressful to have to deal with this every 3-4 days since purchasing the car 5+ weeks ago.

 
Dan L. | 2014-04-26

Hamid Marhamat is a great seller to deal with. I came and took a look at ghe car a month ago and he was very low pressure. Pretty sure he realized I was just in the research phase. After doing my research, and getting multiple quotes from different dealers, he was willing to match and then beat the price (well below edmunds and trucar value). Came in, everything was honored, very hassle free. 10/10 would do business again.

 
Alan Y. | 2014-04-26

5 stars for Katrin, our salesperson.

- Kat was really nice and straightforward with us. She answered all my questions to the point where I was comfortable with buying the car.
- What surprised me was that she called me a few days later just to check if everything was OK and if I had any more questions for her. I also received emails from my finance person and some other people checking in on me.
- Kat was never pushy and I never felt obligated to buy. I am still able to text her to ask questions about the car to this day.

Ive always had a slightly negative feeling about the whole process of buying a car, negotiation and stuff like that but overall, I had a good experience at this dealership.

 
Bee D. | 2014-04-25

5 stars for Hamid
- he looked out for our best interest
- was very friendly
- not pushy
- he is always available for any questions to this day

4 stars for the car [Outback 3.6R]
- overall a good car and we are happy with it
- we don't like the nav
- we like the eye sight.  It wasn't a feature we wanted, but it was on the car.  It has probably saved us a few times.  It's also great in traffic situations.
- more on my site bit.ly/1jMe4Uy

3 stars for the finance
- they wasn't ready for all my questions
- room for improvement there

 
Amy L. | 2014-04-25

I referred another person to buy their car here.  They also had an awesome experience at this dealership with Chip Miller!

 
Lina H. | 2014-04-24

I was really impressed by the service here. I was greeted as soon as I arrived and everyone there seemed really friendly and welcoming. I was helped by Matt in sales. He seemed to be really knowledgeable and was truthful, as I was a bit nervous to make my first car purchase. I would definitely recommend Stevens Creek Subaru to any friends looking to buy a Subaru. Absolutely loving my new Impreza! :) Thanks Matt!

 
LightKim Q. | 2014-04-21

This is based on my experience through their service department whenever I need to fix something.  I bought my 2008 impreza here 3 years ago. No significant issues. Recently Chris in the service department helped me out with my steering wheel issue and sensor replaced, he is great! Also another girl I think named Christina? was helpful about a year ago. 3 stars for him and her and my experience with them on separate occasions. But there is one guy I don't know who that whenever I call to make an appointment could use some customer service skill lessons.  I have spoken to him at least 3 times.  I don't know his name but I know what he sounds like so minus 2 stars.  That's why this place is OK.

 
Jon F. | 2014-04-17

Absolutely disappointed. Came in, wanted to test drive a wrx. A gentleman with the name Hossein apprehensively provided us with little information nor did he seem knowledgable or wanted to help. Needless to say, if we wanted to test drive we a) had to ask his manager & b) needed to buy today. Thanks Hossein for the awkward pleasure of disappointment and uncomfortable pressure.

 
Mike V. | 2014-04-13

I have worked in car sales and in the Finance and Insurance Office of a dealership before.  So I knew what to expect.  I knew exactly what I was looking for.  I have been eyeing a Subaru Legacy for a few months but was forced to buy a new sooner than I expected due to my current vehicle breaking down.  I did my quick research on Cars.com and Edmunds.com .  I also have a friend in a Toyota dealership that knew and got for me the invoice amount of the exact Legacy I was looking for.

I did my searches for the exact car I wanted and found that this dealership had one.  I reached out via email asking for the "e-price" for this particular vehicle.   Just filled out my name and email address.  Within minutes, Shane responded to me with a quick quote for this car as well as a few alternates just in case.  The price was very good and well below what I had researched.  Shane was not pushy and answered my questions regarding the car.  He was very polite in asking for an appointment.  I was not sure of what I was going to do.  So just "tentatively" told Shane I would be in with my wife on today in the morning.  Again he was not pushy at all and invited me and my wife to the dealership on Sunday.  

Showed up this morning at 10am.  Walked around the dealership.  It was already starting to get busy.  Shane came out and was ready to help. He let me and my wife roam a bit.  He came about out with the keys and offered the test drive.  During the test drive he was very informative and demonstrated a lot of the great features of the vehicle.  He asked great questions about what we do with our cars and driving habits and then gave his input on how this car and features would fit in.  I also mentioned to Shane that I was in the car business before.  Shane never gave me any runaround at all.  Back at the dealership, I gave him our requirements on down payment and everything.  All the numbers he brought back were accurate and not loaded so that they could pre-sell me any other services and stuff I did not want.  Everything went smooth with our Finance paperwork and working with the Finance Manager.  

Shane gave us a thorough walkaround of the car.  He had it washed and filled with gas very quickly.  Shane answered all of our questions.  Shane is one of the internet Managers, so he knew the pricing was important to me and did not mess around with that.  Shane was awesome to deal with.  I loved that he was not pushy and respected that I worked in the car business before.  I would recommend him to my other friends looking for buy a Subaru.  Shane owns a Subaru himself and is very knowledgeable.  Shane won't push and will make recommendations based on what you are looking for.   We were very satisfied.  I would come back here again next to try out their service department.

 
Pedro D. | 2014-04-11

I had to take in my Subaru due to a recall on the catalytic converter. Generally, I do most of the repair and maintenance on my cars, but couldn't in this case due to the recall. Long story short, there were others items that needed work, and I agreed to having it done at the dealer, mainly because my wife got conned into an extended warrant from them. What a pain- three days with no resolution on coverage, no call backs, and the car comes back with parts missing and an incorrect repair...

I think the individual employees actually work hard but the system that management has in place sucks. I blame all my problems directly on the management of this organization.

 
Michael C. | 2014-04-07

THIS REVIEW IS FOR THE SERVICE DEPT:

Chris is your man. Great honest guy - levels with you and helps you out. Relatable down-home scruffy fella that gets his business taken care of - no annoying upsell or condescending attitude that happens so often with other service departments (see my review for Capitol Honda - UGHHHHHHHHHHHH)

I had an airbag light ( the most annoying red light on the dashboard) and I pulled in, shook some hands and did some paperwork. Meanwhile Chris came back with results pretty much instantly. He gave me a few alternatives with what to do, as well as the diagnostics report. I told him I'd try to take a look myself and ultimately left the dealership a happy customer because  they didn't try to take me for my money or force me down a path of fixing unnecessary and exorbitant things. Rather he gave me the information I needed to make a meaningful decision regarding how to proceed.

Turned out, I accidentally unplugged a clip and was able to find this clip - plugged it back in and voila! problem solved. Although they didn't really fix anything - they did to the diagnosis and treated me RIGHT! Highly recommend any of you subaru guys to check it out if you're in need.

Bonus: The Subaru OEM Batteries are around $120 bucks which is a great price for an OEM battery. :D

 
Saurav J. | 2014-04-06

Very good experience. I got there late in the evening both the days and they were in no rush to close or shove me out. In fact, they calmly helped me make my purchase on a Sunday night at 10:30 pm. They also have very good after sales service. I highly recommend sales rep that goes by the name of Pooya.

 
Robert F. | 2014-04-05

Best car buying experience ever!
From start to finish this was a great experience.
I had emailed Chip in regards to an Impreza they had advertised.
He respond within hours and gave me the information I requested.
I wasn't able to come in immediately since I was traveling, but came in a week later.
Chip was friendly, upfront about the car, and a pleasure to work with. No haggle, no hassles and no pressure. Perfect car buying experience. Entire thing from test drive to finish was as a relaxing buying experience as I have ever had. Needless to say I'm a happy customer.

 
stacy n. | 2014-04-04

Ben is the MAN.  He is a fantastic sales rep.  Here was my experience getting my new Forrester.  i found out my Rav 4 was going to cost way too much to get a new AC so I started to look at cars.  I went to Subaru to see these cars because everyone I know who had a Subaru love them.  I was approached by Ben upon coming into the dealership and told him I was just looking at the models and really wasn't looking to buy that day.  He said I totally understand handed me his business card and told me to call his cell if I wanted a car opened up.  He then just hung back and let me do my thing, now granted a more pushy sales rep approached me but I simply said Ben was my sales guy and he left me alone after that.  I then test drove 2 Subaru's and fell in love with the Forrester.  I then went in and laid on the table exactly what I needed to close a deal and Ben GOT it done!!  Not only that but he has contacted me since to make sure I am still happy and will be setting up for me all my services.  He is truly a good sales guy, he gets pre and post sales support.

 
Marc P. | 2014-04-02

I worked with Matt, the online sales manager at Stevens Creek on a new car buy.  He was very helpful, answered all our questions and really wanted to make sure we had a good experience.  He is used to people who do a lot of online comparisons and was very fair.  Jason, the finance guy was clear and had all the stuff done very efficiently.  They had a lot of cars on the lot and when we decided on the one package they didn't have, they got it for us in a day. Overall, I'd recommend them without hesitation.

 
Z C. | 2014-03-30

I just got my 2015 WRX.
I place an order with w/Shane back in 02/19/2014.
The order process was easy and he was legit up front
about the ordering process.
EZ in EZ out.

If your going to buy a Subaru, might as well go to Stevens Creek.
and if your going to buy a Subaru from Stevens Creek might as well
ask for Shane Amirikiai.

 
Katey T. | 2014-03-30

Stevens Creek Subaru has a very motivated and friendly staff. They are also very knowledgeable and helpful when it comes to deciding on the right car. Definitely recommend coming here when looking at cars to purchase!

.

 
David D. | 2014-03-29

I came to Subaru from a friend referral. I went and asked the people in customer service (A girl I don't remember her name) who i should talk with. They referred me to a great salesman and we hacked out a trade in and purchase deal!! They did a great job and I am very satisfied!

 
James A. | 2014-03-29

I had a great experience here, everyone was informative, polite, and best of all i didn't feel pressured to make any quick decisions. the great staff makes this a perfect spot to buy a first car or look for an upgrade that is in your budget!

 
Zac W. | 2014-03-25

The salesman, who I think was named Mike,  was very helpful when it came to test driving the cars my mom was interested in (I was taking her car shopping).  Once she decided on the car she liked, a Subaru Forester, we noticed that Lo-Jack was listed as a dealer installed option.  We told Mike that we didn't want the Lo-Jack since it was $700 she didn't want to spend.  He told us that it wasn't an option to remove it.  "So it's a non-optional option?" I asked, to which he replied yes.  We decided not to fight him on it since she really wanted this car and we were just burned out with the process.  When the time comes to do all the paperwork there was a standard sheet that I've seen in many other car purchases with a "To Be Added" and "To Be Removed" column for the service department to make changes before vehicle pick up.  Guess what was written in under the "To Be Added" category?  Lo-Jack.  So the "non-optional option" hadn't even BEEN INSTALLED when they told my mom she was required to buy it.  This makes this dealership completely untrustworthy and shameful in my opinion.  Anyone who's going to outright lie to a customer just to make a few hundred extra dollars in commission should be avoided.  If this is what they say to your face, imagine what they do behind your back.

 
Kristyn M. | 2014-03-19

I love there service and how friendly and motivated they are!!! I will keep returning for years to come. Love my new car

 
Kristi C. | 2014-03-18

Awesome staff! Always a pleasure to have my car serviced here!

 
Maggie G. | 2014-03-18

.

 
J. L. | 2014-03-16

We used CarBargains to have multiple dealers bid against each other for the car we wanted.  Masood Mir, a fleet manager at Stevens Creek Subaru, had the low bid.  He worked patiently and professionally with us from beginning to end and honored his bid without trying to pressure us into buying additional products or services that we didn't need.  You'll notice that, while this dealership has some negative reviews, the ones mentioning Masood are positive.  Our experience matched these reviews.

 
Amarbir T. | 2014-03-13

Look, these guys were extremely motivated to sell me a car. I made great connections with the sales guys on many levels. They all treated me very well. Financing was a struggle but they figured out a way to handle my situation.

But after purchasing the car. (01 mazda miata)I had check engine lights go off a week later. First it needed a tune up. No problem, I gritted my teeth and got that done. Then here comes the kicker, I found out my catalytic converter was out. Hmm so I was sold a car with a preexisiting condition. (700+) fix.  Ive kept calling and going to the delaership to get help to fix this issue. But the guys at the used car dealership who have the power to help arent returning my calls. So they've left me on my own to deal with an issue that was clearly thier fault!!!! Look social media is powerful. This review will be posted everywhere.

Update! So in reply to my yelp post they said they will call me ASAP to help me out. Ill add a star for that.

 
Warren J. | 2014-03-08

Cemal is excellent and he went out of his way to give a best deal! We are happy with our purchase and he deserves 5 stars hands down.

 
Paul L. | 2014-03-06

5 Stars to Matt (Internet Sales) rep.  I received "TRUECAR" quotes for a 2014 Outback from several local Subura dealers.  I also requested an online quote and Matt gave me a call within an hour with a quote that was less than the "TRUECAR" quotes I received from other dealers.  My wife and I went in on President's Day Weekend; although the exact vehicle we wanted was not on the lot, one was scheduled to be received within the next two weeks.  Matt kept us up to date on the delivery and we picked up our new vehicle withn 2 hours of delivery.  Matt went over all of the features with my wife and I, and even made a follow-up call the next day and invited us back in if we had any questions.  The paperwork process also went very smooth.  No pressure from either Matt or the finance guy.  

The Service Department "might" be a concern...we shall see.  I purchased the Express Paint and Interior Protection plan, but I was advised by Matt to wait until after the heavy rains to have it applied.  I received a call from a young lady in service asking when I would like to come in to have this done.  I stated that I also wanted to purchase a few accessories and have them installed at the same time as I only wanted to bring the vehicle back once.  She asked what I wanted to purchase but after I mentioned "Hood Protector" she interrupted and asked again "when do you want to come in"?  I told her that I wanted to purchase 4 accessory items and I wanted to be sure they were in stock before I scheduled the appointment.  Again she asked "when do you want to come in'?  I became frustrated with her "listening" problem and told her I would schedule after the rain.  I will probably simply swing by the Service Department and speak with a service rep in person and schedule everything at that time.

 
Vic H. | 2014-03-05

5 Stars for Masood Mir
5 Stars for Outback
5 Stars for Jason
5 Stars for OVERALL experience
4 Stars for Location

Would definitely recommend family and friends.

Thank you Masood and Stevens Creek Subaru team for a SUPER smooth transaction.

Total process time from start to finish, 1.5 hours, My appointment was 12PM (Lunch) and I was back at work 2PM on a Friday afternoon.

Here are my recap- SMOOTH as can be, I went into the dealership on my own, no chaperon required.

1. Found the car I want on-line (02/25/2014)

2. Made an appointment with Masood for (02/28/2014 at noon)

3. Met with Masood on appointment day and time 12PM- No gimmicks, straight shooter, super nice and friendly person.

4. Went for a quick test drive, didn't have too, but Masood insisted, I had previously rented an Outback for a week through Hertz, fell in love with the car and here I am. (Total time 10 minutes for the test drive)

5. Made the deal on the new Outback and trade in price for the Camry Hybrid-went over the new car maintenance etc.  (Total time 20 minutes for the complete process)

6. Met with Jason (finance guy) super quick, no gimmicks. Straight shooter. Super nice and friendly. (Total process time to do the paperwork 20 minutes)

7. Met up again with Masood, went over the car how everything works, etc, gave tips and pointers. (Total process time 15 minutes)

8. Masood helped me cleaned out my Camry and put my belongings into the new Outback. (Total process time 15 minutes-Masood was there the whole time.)

9. Then off I go back to work.(Left Stevens Creek Subaru around 1:30PM)

 
Swamynathan R. | 2014-03-03

5 stars for Hamid...
5 starts for the car [Outback 3.6R]
5 stars for the finance guy...
4 stars for the overall experience

Picked up brand new Subaru Outback 3.6 R car over the weekend. Hamid was the sales guy who took me through the car, features, et al; spk through the features during the test drive.

The decision was quick [in fact i walked out of the car the same evening]

Post sale, Hamid again walked us [my wife and i] through the entire car, features and details associated with servicing/maintenance.

 
Kimme Jean H. | 2014-03-02

I just came here yesterday and bought my brand new Subaru! Ben approached my dad and I and immediately starting helping me find the perfect car. He was extremely helpful and went through all the little details.
We took the cars out for a test drive in order for me to get a better feel and when I finally made my decision, he made sure he went through every aspect of the car so I would understand my new car completely.
He never left out a single detail! He was very wonderful in assisting me on finding my new car and I would definitely recommend this place and him as well.

 
Cole K. | 2014-03-01

Let me start by saying that I came onto the lot looking for a very specific year Forester that fit very specific criteria. The car had to be a between 03'-04', under 100K miles, no savage title, and automatic transmission. I am planning on moving to Idaho in the next few months and needed to have a safe and reliable AWD car that I count on to make it to 300K miles. I had been looking online for about a month trying to find a Forester that met all of my needs, but since these cars are over 10 years old, it is hard to find on with low mileage. Finally, I saw an ad for one at the Stevens Creek Subaru Dealership. So I decided to go in and check it out.

Rocky, the salesman I was dealing with, was very down to earth and listened to every detail of what I needed. Unfortunately, the Forester that I had seen on their website, was sold before it even hit the lot (It's incredible how quickly older Foresters get sold.) I asked Rocky to let me know when and if they received another 03'-04' Forester.

Within a few hours, I get a call from Rocky telling me that they had just received a Forester that fit all of my criteria and that I could come and look at it that same day! When I came in, Rocky was already waiting for me and eager to show me the car. It was a 2003 Forester XS, only 94K miles on it, one owner, and no salvage title. It technically wasn't even for sale yet because they had literally just received it, but I still couldn't believe that he found me one so quickly! I came in right away to see the car. Rocky knew how badly I wanted the car, but he didn't try and pressure me at all into buying it. That's what I appreciated about him. He seemed genuinely interested in finding me the right car.

Rocky is a very straight forward type of guy. He told me all the facts about the car, asked me what I was planning on doing with the car and what my budget was. After making the decision that I was interested in buying the car, we sat down and started talking numbers. The car was a bit over my budget, but Rocky fought hard and got me the car SIGNIFICANTLY under the asking price. He even got the mechanics to do a little extra work on the car for me to make sure that it was in pristine condition.

I've had the car for about a week now and I absolutely love it. It drives like a brand new car. I'm usually a person that suffers from buyers remorse, but I was extremely confident that Rocky got me the best deal possible and that I was getting a reliable vehicle. I can't really speak for the dealership as a whole, but let me just say that Rocky was really awesome to work with and he treats you more like an old buddy than a potential buyer. I highly recommend him if you are looking to buy a Subaru!

 
Katy L. | 2014-03-01

Service Review Only -
It started out great when my husband drove to the dealership to fix the horn that wouldn't turn off and we got a loaner car. Then upon pick up my husband noticed the steering wheel was misaligned and took it back. Then when I drove it I noticed a major gouge and scratch on the steering wheel. I made an Appt and asked repeatedly how long it would take and was promised it would be within the hour. After more than an hour passed and I noticed my car was not even being serviced and my toddler was starving. I asked them to please return my car and they said it would be just 20 minutes to make the repair caused by the dealership but I walked away angrily because I had just wasted my morning hours. What is the point of making an Appt and who the heck has 2+ hours to sit at the dealership. Dante was gracious to follow up and offered to have someone meet me at my workplace and provide a loaner. I was very delighted and ready to give a praising review. It worked great until I got in my car after work and the steering wheel was AGAIN misaligned. I called the next morning and spoke with Dante and he told me to bring it in. He promised 30 min. It's been almost an hour and a half as I'm typing this. He was nice to keep me up to date. However my experience has been more than ridiculous where this dealership made so many mistakes and had to repeatedly refix their mistakes and my time spent in the waiting room. What is the impact on this dealership from our experience? 1) loss of trust on the quality so we do not plan to bring in for future repair or servicing 2) we were in the market for another car and helped me decide to get an acura. 3) poor yelp review. Lastly I really hope the airbag in the steering wheel was installed correctly and that itself will have its own impacts if not. I hope the quality of service and logistics of Appts improve.

 
Chris B. | 2014-03-01

I am happy to recommend Michael Marsh, my sales consultant at Stevens Creek Subaru. I drove 120 miles from Sacramento to purchase a 2014 Subaru XV Crosstrek, and my experience was worth every mile of the journey! Everyone at the dealership was very friendly. From the moment I stepped onto the lot, I was greeted by a courteous staff and made to feel welcome. The dealership itself is beautiful. Impeccably clean, well stocked and inviting. I contacted Michael Marsh while searching for a specific model with very specific features. He went above and beyond to locate and deliver exactly what I was looking for. He provided accurate information regarding the vehicle, the price I would pay, and the terms by which it would be sold. This is the first time I've ever purchased a Subaru; I only wish I had discovered them sooner! All in all, it was a great purchasing experience. From the start, I was treated with respect and made to feel like a welcome guest. The process of taking delivery was smooth, relaxed and ultimately rewarding. I'm VERY happy with my car. It's everything I had hoped it would be and more! Michael was a joy to work with and I am happy to recommend him to anyone who expresses interest in obtaining a Subaru. He's a gentleman through and through and takes the time to listen to what you want and finds a way to deliver. I'm very grateful for his kind assistance, and for the wonderful atmosphere at Stevens Creek Subaru!

 
Alex K. | 2014-02-27

I recently purchased a Crosstrek from Subaru Stevens Creek. I am always stressed when I purchase a new car, but this time was a whole different experience. I was lucky enough to meet Ben Louyeh, a seasoned professional salesman. He is by far the most honest and knowledgable car salesperson I have ever met. During my two consultations, I didn't feel any pressure from him. I let him know that I am still shopping around and comparing Crosstrek with other brands. He didn't try to put other brands down. Instead, he made time to go over the details and differences. He was able to convince me on the Crosstrek Hybrid which is actually a really good car. It has been couple weeks now. It runs really smooth. The MPG is amazing!! It's really powerful too, even though it's a hybrid.
Five stars to Subaru and Ben Louye!! Thank you for assisting me during this process.

 
Haley E. | 2014-02-27

I was in the market to purchase a new car that meets my lifestyle. I walked in to Subaru not having any prior experience with this make of vehicles. I was greeted by Ben the sales associate at this dealership and he was able to help me purchase my new Forester. He was very patient with me and put no pressure what so ever. He also took time in explaining everything in details about my new car. I highly recommend doing your research prior to purchasing a car but also find someone as great as Ben to help you make your decision. Thank you Ben!

 
Sam M. | 2014-02-22

Just bought a car from this dealership and I am very happy with the service specially the salesman who took his time to show me around and explain about few cars. I don't know his name but I want to say thanks mate you have a lot of knowledge about cars and you were very helpful for me to find the right car.

Cheers

 
Mellie D. | 2014-02-21

Very satisfied with my service at Stevens Creek Subaru. You need to ask for Mike Marsh by name! He made an excellent offer online via email then after a fun test drive was able to get me the price I wanted on the car I wanted. RJ & Mike made a great team and I am very satisfied. Compared to other dealerships they really went out of their way to make a deal! See them & remember ask for MIKE MARSH by name! He'll take care of you & what you want! It's worth the drive to go here!

 
Sasha D. | 2014-02-20

Easy, fast, and friendly. Chris was very nice and helpful. Reasonable prices for getting my service done on my Subaru!

 
Jan H. | 2014-02-19

The worst customer service I have ever come across. The used cars salesman I spoke to was rude and inconsiderate. He was extremely short with his words. "What is this about?" were the words he used as a response to my friendly introduction. I guess he doesn't have time for courtesy. I will be taking my business elsewhere.

 
N T. | 2014-02-19

I am giving this place 3 stars because I have had 3 bad experiences here in the past just trying to buy/look at a car. However about 2 weeks ago this changed the bad taste they left with me when I went with my bf to look at STi's and I only went because:
1) The bf is too nice and I knew that the sales men were going to rip him off
2) I worked in the auto industry and I know how much the mark up for extended warranties and such are and if the bf was to make a purchase, no way in hell was I going to let him do this alone.

We were initially disappointed because the 1 used STi on the lot that they had advertised with many options was false when we actually saw the car, it didn't have a few things that the online ad stated. I at first questioned the bf and made him pull up the ad for me on his phone to look at. Sure enough, false advertisement by Stevens Creek Subaru. I was hesitant on the pricing because I knew that the car as a lease return in pristine condition with extremely low miles (2011 STi with only 16k miles!) the dealership got it for a really great price. I knew the mark up was about 5-6k. Plus they had the car advertised at a price for a car that had more options. They wouldn't budge from the advertised price or work with us on anything. So I told thanked them for their time, and walked out. The salesman came after me and asked to meet in the middle. It took some back and forth and some negotiation, but we eventually agreed on a price. The bf is extremely happy with his purchase and I am happy too because not only did we get the car at a great price, but our sales guy and the used car manager were engaging and knew how to drive a hard bargain with me. Once they knew I was in the business, they knew they couldn't pull a fast one on me. The finance portion was a pain as they made us wait an hour+ to sign docs and the sales manager came in and lectured us on car maintenance. We were paying cash up front for the car and told the finance person that and also that we weren't interested in purchasing any warranties. This didn't stop them from their sales pitch for EVERY SINGLE warranty/extended option.

 
Norman L. | 2014-02-19

Look for Matt Kanawyer, he will take good care of you.

Loving our new XV Crosstrek!  Thanks again Matt!

Norman & Shela

 
Keith M. | 2014-02-17

Went in to test drive Subaru WRX, was ignored so I went away.
6  days later I bought BMW 335 from Stevens Creek BWM.

 
Pan P. | 2014-02-17

I bought a 2014 Forester from Shane Amirkiai and R.J. They are very helpful and provided a good price. Shane Amirkiai showed me all their inventory and is patient for any questions I got. R.J. is the man who offered me $400 off at the last moment to stop me shopping around:) It's a good shopping experience!

 
Sma S. | 2014-02-16

My husband & me went there to test drive on the Presidents' Day weekend. We were escorted by a man with a mustache , don't remember his name.
We love the brand & were almost fixed on buying the car but this man who showed us around d'nt answer our questions. When we wanted to check other models he made us wait for 15-20 mns in their parking lot, d'nt get the keys to the right car and he actually said they don't have limited models in their dealership. We were very disappointed with the service.
Anyway we are going to the auto mall & making our purchase this weekend.

 
qirk z. | 2014-02-15

I was driving along Stevens Creek when I spotted a BBQ.

I flipped a U and stopped by for a burger, water, and chips. I also checked out the BRZ drag racing car on display.

Subaru, Thanks for lunch!

 
Anil R. | 2014-02-14

I did my research online and  Mike Marsh Internet Sales manager got back to me with a attractive offer on Subaru Outback.  Mike was excellent with listening to my requirements.  He made the car buying process as easy as possible.

I recommend working with Mike Marsh.

 
Daniel L. | 2014-02-12

I went there to look at the new BRZ, when I went in to ask for a test drive, the saleman asked me "are you ready to buy today?" Since I was still looking at different cars, i told him the truth that I was not. So no test ride. I took a quick glance, they had a $3k markUP for the BRZ.

Would not recommend looking for Subaru at this dealership.

 
Shima D. | 2014-02-10

Having searched for a used car for my little sister for a while, we decided to pop into the dealership and have a look to see if she was even interested in a Subaru. We were approached by Hamid and he went on to answer all of our questions and concerns. His kind demeanor was a nice surprise not your typical pushy salesman. We did not end up purchasing a car(sis didnt care for the Subaru look) ;however, for those who are on the market for a Subaru...this dealership is highly recommended and Hamid customer service was fabulous!

 
Jason H. | 2014-02-09

I just bought my first new car at Stevens Creek Subaru. It was a pleasant experience. I felt that the salesman Hamid was really looking out for my best interest and not trying to sell me something I did not want. He was patient with me and very thorough in explaining all of my options. I had been to a lot of dealerships on Stevens Creek and this was one of the best experiences I have had from the beginning all the way to dealing with finance at the end. I would definitely buy from them again and the entire experience kept me excited about buying a new car as opposed to being super stressed.

 
Nikki M. | 2014-02-08

I have been looking for an outback for the last 3 months. I came across Cemal Unal at Stevens Creek Subaru through his highly rated reviews. I contacted and consulted with Cemal for over a week, contemplating as to whether or not I should purchase this vehicle. I had so many questions and wanted to be 100% sure before I committed to purchasing an outback. He was extremely patient and courteous, and extremely knowledgable, answering all of my questions and concerns. Eventually I decided to commit to purchasing a new outback with Cemal. It was a very quick and pleasant transaction. He was friendly and professional at his job. Overall, he was the best Subaru salesman I have encountered.  After I purchased the vehicle, he called to check up a week later to see how my new purchase was. If you are considering buying a Subaru, I highly recommend going to Cemal for your needs.

 
S S. | 2014-02-05

Slow service. Been there multiple times as a first time car owner I thought should trust a dealership. Do not trust this dealership. Take advantage of inexperience. They try to be nice by engaging in small talk, only to distant you from how long everything will take

 
Giridar G. | 2014-02-04

On time. No hassle. Friendly service

 
Babsie C. | 2014-02-03

I have had bad experiences here... over the phone and in person...
For example...I came in because there was a recall on a part for my car. I was told 1-2 hours wait so i came back 3 hours just in case there was any delay. I came back and saw my car in the exact same position as it was before I left. I came in asked about my car and the representative went out to check on it. He lied and said that there was a lot of rust on some parts under my car and the guys are really working hard on getting that rust out to get to the part.
A complete lie!!  cause i still saw my car there in the lot...

He said I will give you a complimentary wash for the wait... it took another whole hour+ before i got my car back...I wish they had just told me hey it'll be done in 4 hours so I wouldnt have come back and waited there...

 
Lady D. | 2014-01-31

The only reason they get any star is because of the nice service lady who helped me out when I wasn't able to come pick up my car in a timely fashion.

This place can't even do a proper oil change. For the second time in six months my car is leaking oil except this time I'm sitting on the side of 280 after my engine made a loud bang and oil spurted everywhere. I only went back after the first incident because they gave me a credit for a free oil change. If they offer you this don't take the credit get the cash and run.

Eighth-graders in auto shop do a better job.

 
Lori K. | 2014-01-26

This review is regarding service.  First of all, I was very please to be able to get my car services on a Saturday.  I was met me right away at the service area with my 2014 Forester.  My wait to meet the CSR inside was less than five minutes. Chris assisted me in a personable and professional manner.  He answered all my questions - those I had called about and a few more.  I got a call that my car was ready even sooner than expected. When I went to pick up my car I saw my salesman, Michael Marsh. He has kept in contact with me since my purchase in December wanting to make sure I was happy with my car.  All in all it was as good experience as getting your car services can be and I was home within a couple of hours.

 
Ace P. | 2014-01-21

This review is for the sales department.

Just like the average consumer nowadays, I went online and emailed a few dealerships within 50 miles around my area and looked for the quote that would give me the best deal. I was looking for a 2014 base hatchback impreza wrx as I do not like how the new 2015 look. Anyways, Robert, the Internet Sales rep emailed me a quote which I was comfortable with and better than the other ones.

Came here on a Monday afternoon and it wasn't too busy which is great for a consumer. I met with him and told him my situation as I come with a trade-in and we quickly talked numbers as I had my mind up and didn't need to see other models and trims. The "negotiation" part was a little frustrating at first as he told me that they're selling me their last white wrx and there's a 3K markup from the original quoted price. I was immediately appalled and tho I wanted the car I was ready to step out without hesitation. However, Robert was very sincere and "fought" for our price and I paid not a single cent more than what I was quoted for. I was even able get my APR lowered as I knew I had Excellent credit to begin  with. Nonetheless, tho it took an hour or so. We came up with a price I was comfortable with for my trade-in and other terms.

This was my first time buying a car from a dealership and I spent weeks researching and looking up forums regarding what's reasonable and what's not for the car I want.

Bottom line: it's a dealership. It's a business. They need to make money. I know buying a brand new car to some people may be unreasonable due to the quick depreciation in value and little return. But overall, I felt great leaving on my own terms and with the car I've always wanted all along and this dealership made it happen. Worth the 45 min drive!

Also, I received follow up calls from Chip who showed me the perks of my new car and Jason,  the finance guy. Thanks guys!

 
miami j. | 2014-01-20

Lied about work to be done. Refused to let me take my car to someone else. Refused to honor warranty on parts even though I had paperwork. Refused to show the parts to me or to save the parts. Said they would charge me for putting old parts back into car. Only one person was helpful and she did what she could with upper management. I posted my complaints to a Subaru on-line help group and they deleted my post within 24 hours. I had expected some help, but found out the on-line group was not independent, but paid for and managed by Subaru. Later, I found out all of this is against the law as consumers are protected. They insisted I needed Subaru parts/trained technicians yet they sent the car to a subcontractor who is not Subaru trained. I requested a detail itemization of my bill which was denied. I was able to get a copy and found I was being double-billed for several parts and services. I will never go to Subaru again. Disgusted with unprofessional behavior. Also keep your paperwork! Luckily I had all mine. They do not keep good (or any) records. If you can't prove it, they deny everything. Even with my paperwork, they denied responsibility. Make sure your complaints are listed on your copies of work done. Keep a record.

 
Christina K. | 2014-01-17

Very friendly, inviting, comfortable waiting room, decent prices for the work done. I had my reservations about going to them because if yelp reviews, but I'm glad I did. I had a better experience with them than the other Subaru dealership I went to in this area.

 
Lee L. | 2014-01-16

After a series of emails with Mandy, their Customer Relations Manager, I'm giving Stevens Creek Subaru a one-star upgrade.  She contacted me shortly after I posted my review, requested additional information about my experience, and offered to rectify the situation.  Unfortunately for them, I have already purchased a vehicle elsewhere.  But her reaching out to me is commendable and I feel that the dealership is sincere about trying to prevent future situations like this.  Class act.

 
Jay S. | 2014-01-15

My initial experience dating back to jan 2013 wasnt the best after buying a 12 sport premium impreza. I already wrote a review on here for it but im on my phone app and am not sure if it will automatically link them together. To make that long story short, I felt that the salesman was only interested in the sale. After going over the financing I find that the salesman had already left even though I had more questions. It didnt seem like anyone else wanted to help sense I wasnt their sale. I cant completely blame the salesman sense I knew that dealership environments create this dog eat dog world of constant pressure of sales! Anywho, this is my good review so let me get to it.
I go into the dealer to get my sport premium's oil changed and decided to inquire about the forrester and the crosstrek. Matt helped me out and was there to answer all of my questions. Yes, he wants u to buy a car, but isnt to pushy about it. After telling him that i would be interested in a 2013 crosstrek he goes over the numbers to see if it would he something I was interested in. After telling him that I had no intentions of buying a car that day, he works out a great deal where I'd only spend an xtra $25/month for the crosstrek. Ended up leaving that day with the desert khaki crossteek xv! Great job matt! His customer service was awesome. He even insisted on taking off my license frame to install on my new car; and he moved my sub box(50lbs or so).

After talking to a couple of people there, it seems like they are trying to really turn a new leaf after all the bad reviews theyve seen on yelp. Good job, I enjoyed my experience.
I left off a star because they didnt switch my sport mesh front grill that cost me $279 to my new crosstrek for me after saying I'd half to pay $180 for 30mins of labor lol..YEAH, RIGHT! !

 
D E. | 2014-01-13

I recently bought a used Forester XT from Stevens Creek Subaru in San Jose Ca. which, by the way, went extremely well. Considering they held the car for me while I booked a flight, and were true to their word regarding the condition of the car. I was quite happy with the transaction.

Unfortunately one of the mechanics there over tightened the lug nuts, causing cracks in one of the locking lug nuts and the key. Two weeks later I went to switch to winter wheels and partially broke the lug nut and the key.

Stevens Creek could have told me to take a hike when I called regarding the issue, since I bought a used car, without a warranty and lived 300+ miles away. Instead they referred me to their sister dealership in La Puente. La Puente Subaru spent 5 hours resolving the issue while taking great care not to damage my expensive rims, all free of charge.

I'm very happy with both these dealerships and their commitment to keeping their customers satisfied.

Thanks, Dan

 
Armando C. | 2014-01-08

1/5/13 I ended up coming to this Subaru after getting horrible and weird service at Toyota in San Rafael. Not only did I get a better model of the Mini Cooper (JCW), the service from Matt in the Sales Department exceeded my expectations. Not only was he quick and efficient, he was very honest. Something you rarely see. He was very knowledgeable of the vehicle even though it wasn't a Subaru. He kept us informed of the status throughout the process as to not leave us waiting with doubt. Also mentioned if the process was going to exceed 15 mins. Than he would advise us so we could go catch a bite to eat while we wait for the approval to be completed. I left the dealership with the confidence and ease of knowing I made the right purchase. Thanks again and hopefully others can receive the same satisfaction I received.

 
Marlene S. | 2014-01-04

If you want to work with someone that you can trust and is VERY customer service focused, asked for Cemal (Jamal) Unal.  Great salesperson...no pressure just information.  Yes, we were ready to buy after our research and Cemal helped in closing the deal with his personality and knowledge.  Anything he did not know...he went straight to his manager and got us our answer.  Cemal also told us to come by anytime with questions on anything...GPS, phone, etc.   He also set up our phones/devices.   This was a wonderful experience and we have a car we love.

 
B L. | 2014-01-02

This place is a throwback to the old style car sales hustle. Once the salesman started talking what the screaming deal he was offering me was but the funny thing was he didnt move the numbers at all, raised an eyebrow, the instant he went on with  "here is where your smart money is.... blaty blaty" the deal was dead. I drove over to Capitol and bought a Legacy cash. Price wasn't hugely lower, just felt like I was bedded down with a $20 walker and needed a steaming shower after the hustle at Stevens Creek. Oh... forgot to mention we are now a 3 Subaru family. Bought the wife an Outback at Livermore Subaru and the son just bought himself a BRZ limited there as well yesterday.

 
Tommy L. | 2014-01-02

Stopped in here with search of a safe family automobile. Initially, not to buy just yet, but to merely look into what is going to best fit us. Matt was able to assist us with all questions and concerns about what we were looking for. My fiancé and I had our first enjoyable time throughout this car hunt. Matt provided outstanding customer service and professionalism. He did literally everything he could, to get us to where we needed to be within our budget. We purchased a 2014 Subaru Outback/Adventure Wagon and have never been happier with this decision. Thank you so much Matt for this great experience!!

 
George O. | 2014-01-01

I have had nothing but positive experiences here so far, I purchased my car here, and all of my service so far has been from here, they have never missed a beat.

 
Neil C. | 2013-12-31

My wife and I went here and had a bad experience with a salesman.  I called the manager, Andreas Beckmann, the next day and he invited us to come back in and talk it out.
He went above and beyond with customer service and made us feel welcome and cared for.  It is obvious that his concern was for our happiness with our car shopping experience.  I have bought cars in the past and was not looking forward to the shopping experience.  After speaking with Andreas my outlook has totally changed.  He treated us professionally and respectfully.  My faith is restored.  
Happy New Year!  Thanks Andreas!

 
Dennis B. | 2013-12-29

After a months of researching, and planning I decided on a Subaru Impreza.  Before purchasing I've been shopping around for the best price for the value. Most of the car salesmen I had to deal with were very pushy, hard to negotiate and constantly trying to sell me overpriced cars (considering that I was shopping during Christmas sales).  I had totally different experience with Roky Taleb. He was very professional, friendly, patient very attentive to my need. Negotiating price with him was easy and fun without the pressure that I felt when I was dealing with other sales persons.  Roky was also really good with following on all my need. For example, as a part of a deal I was supposed to receive two free ski passes. I had some problems receiving those passes. Even though the sale was concluded when I called Roky he was willing and ready to help me with paperwork. Overall Roky exceeded my expectations therefore I got a new car and a friend.  I know that if I will have any problem in the future I can always count on him.

 
Nancy M. | 2013-12-28

What's in a Chip?  Plenty if you're looking at sales guy Chip Miller at Stevens Creek Subie.  
I took my Forester in for an oil change and drove away in a priced-right 2014 Crosstrek with the hole in the roof for stargazing and lovely leathah seats.  
How did this happen? Chip and I just started chatting about cars. Then we went for a test drive and I fell in love with an irresistable, shiny red Crosstrek.  Chip was amazingly helpful, patient, non-pushy and knowledgeable. He was straight-up honest, really worked to get me a terrific price (I was brutal and kept sending him back to Mgmt to get a better deal), then provided a tutorial and spent as much time as I needed to get to know the car.
This is my 3rd Subie from this dealership.  The first 2 experiences were simply horrible but that has changed.  It was actually fun buying this beauty with Chip.

 
Monique M. | 2013-12-26

I recently purchased a car at Stevens Creek Subaru.  Manny Chua, the sales consultant was great!  He was knowledgeable about the car and the sales process and carefully explained all the steps to complete the purchase as well as giving me options.  He was also very personable and friendly and the entire sales experience was easy.  Thanks Manny!

 
Heather C. | 2013-12-24

** I have amended my review and changed the rating from 1 star to 2 stars in light of the prompt response from Mandy, the Customer Service Manager.  While the situation is not completely resolved, her willingness to work with me has restored some of my faith

Original Review:

Three strikes and I'm out.
- I have been to Stevens Creek Subaru 3 times for 3 different reasons and I will not return.  My first experience was a typical visit where I was researching a new car.  The salesman was curt and almost dismissive.  As a result I purchased my Subaru from another dealer.

- My second visit was to purchase accessories for my new car.  I picked up the items at the parts department then turned around to the service counter a few feet away to pay.  I had to wait a few moments for the clerk (not a big deal) but when he finally arrived I had to wait while he explained a task he wanted completed to anther employee.  When he finally decided to ring up my 3 items he didn't even apologize for the delay.

- Finally, I visited the parts department yesterday to return some of the items I had purchased (I did not know the cargo nets I purchased required I drill into the car interior to mount them which I am not willing to do).  Since I could not find my invoice the parts employee would not help me.  When I told him I could tell him the date I purchased them and the credit card I used he said they did not keep records that way.  He didn't even offer a credit or the option to exchange for another part.

 
Emily K. | 2013-12-18

I purchased a WRX from Stevens Creek back in 2008 and it was Sooo much fun... Sadly back in October someone decided to do a U turn in front of me and my little car flipped over!! Because Subarus are AMAZING- I walked away with only a tiny bruise from my seatbelt and a little shaken (a little...).

So I decided to go back and look at more incredible (life-saving) Subarus! I had my heart set on a manual and Shane Amirkiai found a Crosstrek and a Forester (on his day off) for me to test drive. As we drove around my dad and I asked all sorts of questions and Shane responded honestly and openly, telling us his opinion and also helped me (very-indecisive-first-time-buying-my-own-car-­twenty-five-year-old) compare and contrast and make an informed and confident decision!

I gave him a call the following morning and that afternoon we sat in my new blue manual Crosstrek and he taught me about ALL of the cool things in the car... including setting up speed dial to call my boyfriend.

I was treated fairly and very well taken care of.
Best experience ever. :)
Thanks Shane!

 
D Q. | 2013-12-17

This service department does not stand behind their work.

In July 2012 I had both catalytic converters replaced to the tune of about $3200.

On December 15, 2013 I noticed the check engine light on and had the code read at a smog station. The code was P0420 related to the catalytic converter. I called Stevens Creek Subaru and spoke with Matt in the service department. He explained that he could do nothing for me because the converters were beyond their strict 1 year warranty. He told me to call Subaru.

I explained to Matt that I did not pay Subaru 3200, I paid his business 3200 and I expect that his business will stand behind their work and will make things right for me as a customer. He asked that I bring my car in for diagnosis immediately because the code is a very ominous code and could mean serious things for my car. I asked if he could provide me with a loaner car while my car is being evaluated. He said no, they're running low on loaners.

Please Note: catalytic converters are supposed to last 100-150K miles before going out. My new converters have approx. 35K miles on them. We don't know definitively if the converters are out, but we know that something is wrong.

Regardless of what is wrong with my car, it's not going to be taken care of by Stevens Creek Subaru. They simply do not stand behind their work...even if you spend a ton of money at their shop. A good business takes care of its customers rather than giving them the old...well, call someone else, it's not my problem.

Dec-18-2013 Updates:

Stevens Creek Subaru contacted me to let me know they are diligently working to resolve my problem. I replied asking for a free diagnosis, repair, and loaner during the repair period. They haven't (and likely won't) reply.

Subaru Corporate is towing the company line. They will not be able to help me since my part is out of warranty.

Danny
Cupertino
2005 Subaru Outback 3.0R

 
Andy M. | 2013-12-07

Our credit was not the greatest. However, the people here were great and helped us acquire the new car of our dreams. We are now proud owners of our first Subaru! Masood and Jason were an absolute pleasure to work with. Masood found exactly what we were looking for in a very timely fashion and I really appreciated the no pressure sales. I will definitely be buying my next vehicle from here.

 
Shannon P. | 2013-12-03

My husband and I bought a 2014 Subaru Forester from Shane on Black Friday.  Shane and I had been emailing prior to my ever setting foot in the dealership, and we'd already worked out a price I was happy with, so I was able to completely avoid the negotiation stage I had been dreading.  It was a huge relief for me that Shane was so helpful via email ahead of time.  The whole process still took some time while we were on-site, but Shane completely honored the deal we'd already worked out and didn't try to pressure us into adding any extra options or upgrading or any other stuff we didn't want.

The service department did a great job of buffing out a couple scratches we noticed the car had acquired while in the lot, and we drove off very happy in our shiny new car. Even though it was Black Friday and they were undoubtedly swamped, it seemed to us like we had Shane's full attention the whole time we were there.  If he was simultaneously juggling other customers, like we experienced at another dealership when we went in for a test drive, we never even noticed.

Jason in the finance department was also really friendly and helpful, even using a personal contact from our credit union to help get our financing pushed through when the CU was closed for the semi-holiday.

All in all a good experience, and completely not as bad as I was expecting for my first car-buying experience!

 
Judy N. | 2013-11-29

Service rep, Christina,  and service dept did right by me. I was wary when i saw only 2.5 stars, as I bought my Tribeca here in 2008 and had been back for service, but not in a while.

Brakes needed new pads. Also needed transmission and differential fluids changed,
There was no pressure to do the latter, just a word to the wise that it needed to be done.

They worked me in on a busy day, and my car was ready earlier than promised. Waiting area was comfortable and relaxing.

Kudos to Christina, to the mechanics, and to the cashier for being professional, accommodating and friendly.

 
Kim M. | 2013-11-24

Took my 2013 Outback in for its regularly scheduled maintenance.  I purchased the Full Maintenance Program when I purchased my car so I didn't have to pay for anything! My service advisor, Matt Samut, is always very kind, courteous, and knowledgeable.  I rode my bike home and my husband dropped me off later to pick up my car when it was done so I didn't utilize the shuttle service and I didn't wait in the waiting area long.  The shop did a great job with the car wash too!  I really enjoyed my experience at Stevens Creek Subaru.

 
Sharon N. | 2013-11-18

I would like to personally thank Chip Miller for the excellent car experience I had on Saturday 11/16.  I just wanted to drive a Subaru to see how I liked the vehicle.  He never at anytime pressured me.  Very refreshing........Thank you Chip.  I will definitely refer anyone to that dealership for the excellent customer experience I had.

 
J S. | 2013-11-15

This was a few years ago....I did not have a great car buying experience here. After the negotiations and all of the paperwork, etc.... they brought my car out and it was not the one that was on the lot. That would have been okay, but it turned out that it had a huge scratch on the door. I immediately turned around and ask them if they were kidding. I couldn't believe they would try and pass this on me as I was walking out. After much hemming and hawing they agreed that it was not there when I choose the car. We just stared at each other as if whomever was going to make the next move was going to win.... I said, I want my money back. They said, they couldn't because I had already signed a contract. They I said I wanted a new car and they said that all the paperwork had this car's VIN number on it. In the end, they agreed to have the scratch fixed on their dime. I drove away in that car feeling very taken advantage of. I wasn't happy. They did fix the door that had the big scratch on it but I felt awful about the whole situation. I probably would not go back here for another subaru.

 
Ellen M. | 2013-11-15

We had excellent care and customer service from Ben at Stevens Creek Subaru. Ben is very helpful, knowledgeable and professional. We would definitely buy another Suburu from him.

 
Paula C. | 2013-11-13

Ben offered excellent service without the pressure to buy. I enjoyed buying my Subaru from Ben and I recommend him highly as a knowledgeable and caring sales agent.  I love my new car!!

 
David W. | 2013-11-10

I bought an Outback from Marty at Stevens Creek Subaru.

He gave me a great price (so low that other dealerships wouldn't match it), quick delivery, and helpful explanations about things that are unique to Subarus, like the need to rotate tires frequently because of the AWD.  No sales pressure or monkey business -- not from Marty, not from any managers, and not from the finance guys.  Marty even picked me up at SJC after I returned my rental car.

It was a pleasure working with Marty and I recommend him.

 
Kimberly C. | 2013-11-06

Service was quick, friendly, not prohibitively expensive, did not take advantage of my ignorance to suggest unnecessary repairs. I also enjoyed the way that employees interacted, pitched in, and really worked together to get my needs met.

 
Shannon R. | 2013-11-03

We just purchased a Forester from Ben Louyeh at Stevens Creek Subaru. This was one of the best car dealer experiences we have had. We got a very fair price on both the car and a trade in and found Ben exceedingly helpful on all fronts. He was very knowledgeable about the car and took time to show us all its helpful features. He understood our time constraints and we were in and out of the dealership in around 2 hours.  Ben had our best interests in mind and we will definitely go directly to him for any future Subaru purchase.

 
Cal M. | 2013-11-01

After shopping around for the past few months,I have just recently purchased my subaru. Let me say right from the start this score is boosted up 2 star because of the sales associate Daniel. He was very helpful and if you are buying a car look for him. Everyone else I spoke to made me feel like they wanted the sale but Daniel didn't even try to make the sale he just let me look and didn't try to force me inside to fill out paperwork. The problems I had started when I finally went inside to do the whole financing deal. Me and my wife sat down and were excited to create the car  we wanted and work out a deal. We started the whole process for the loan application; we told Daniel everything we could afford, the price we wanted the car at, the options I wanted, and I said to him if it doesn't match I will walk out of here no hard feelings. Daniel told me not to worry, he isn't going to force the car on me if it doesn't work. Daniel went to turn in my application to the sales manager but then another man(big tall white guy) came back instead of him. I never got his name he just gave me a hand shake and took over the conversation. It was at this point that I had the worst experience ever. He was the biggest jerk I have ever had to deal with at a dealership. He started off ignoring all of my wife's questions. I would have to tell him to answer her and when he would it would be in the most condescending tone. He would make me feel like I was stupid for shopping around and I need to buy this if I really want a good car. He then said, "This is a hot car everyone wants one, everyday a guy like an engineer comes in and pays cash for this car. There's just no way I can let it go for the price your asking." I told him many times that those sales tactic won't work stop talking down to me with your condescending tone.I once again stated the price I wanted, how much I could afford and said "We both win if you can make a deal with these numbers." He went back to the sales manager, named Brian, talked to him and made us sit around. At this point I was tired of being talked down to, and we got up to leave. They saw us leaving so the white guy rushed back to tell us ok I have made a deal with the bank and we got the payments to match up the way you want but I can't lower the price so it'll be 72 month loan. My wife said "I'm in the military, do you have any rebates or anything?" He said "If I can magically make one appear will you take the car?" I said fine go make it happen, he came back and said ok this is the best I can do.The deal was decent so I said fine, I put my money down for the deposit and I was told the car will be delivered in a month. The next day we get an email from the military car place(I really don't know the name sorry) with a list of dealerships to visit because they have a deal with them and they will be able to sell us a car at a lower price.We look to see if stevens creek subaru is on the list, and there they are number 2 on the list with the final sale price listed at $4,000 less than what I was told was a military rate and the "best deal" they could give me. I was furious and my wife said screw this place. We went back and talked to Daniel and said look this is what happened I don't want to deal with you guys when that guy lied to us, He said "I'm sorry, I really don't know what happened. I will go take care of everything for you." Daniel walked away and then Brian overheard and tried to convince me to change my mind because it will hurt Daniel. I told him no I just don't want to deal with you people anymore after you lied to us. Brian offered to match the price and I kept saying no, just give me my money back. They then offered to match the price and threw in some goodies that I couldn't pass on. I took the deal and pointed out the white guy and said "If that guy says one word to me or my wife at any point I'm walking out of here with all my money." Jump 2 weeks later,  I get a call that my car will be ready Saturday but Daniel calls 5 minutes later saying he will come in Friday morning before his shift to get the car ready for me early and I will have it right after work. Since then Daniel has text me tips about the car, text or called to check if I have questions about certain features and he keeps letting me know that anytime I have a question he will find answers for me. All around great guy to buy a car from, the sales done and he's still trying to help me. I can't thank Daniel enough he really is the only reason I didn't go to capitol subaru. If the review was just about Daniel he would get 5 stars. The finance people and Brian are actually pretty helpful too. But Stevens Creek Subaru is a normal dealership, they need to make money so if you are buying a car be ready and good luck!

 
Thuyvi M. | 2013-10-31

This review is for the service dept. Needed an oil change so went to the locations website and made an appt online. Quick and easy! Made an appt for the same day too. Once I got there I was helped right away and adviser Chris was very informative and friendly. Instead of waiting in their waiting area I walked over to Valley Fair to kill them. So its walking distance if you dont want to wait. After 2 hours I got a call my car was ready and done. Everyone I came in contact with was very nice and friendly. I will defin return in the future.

 
Sujay S. | 2013-10-29

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Update (11/25/2013)
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Post my original review, I did receive several follow ups from the dealership to understand and address my grievances.  I do appreciate the time and effort that they've taken to reach out to me and consequently I'm editing my rating for this place.

Their new manager (Brian) talked to me extensively and explained some of the steps they've taken since my last bitter experience over here. I welcome the efforts and I would indeed be happy to reach out to him when I'm in the market for yet another Subaru (I love my car!) or any servicing needs that I may have for my Impreza.

Cemal was the first person to reach out to me post my review. I just want to clarify that he's an extremely friendly and helpful person. I would definitely recommend him if you're in the market to buy a Subaru. He does go out of his way to answer your queries and follow up afterwards. I indeed feel sorry that despite all his efforts, I had to go to another place to get the same car.

3 stars for the effort and the followup. I plan to go for my next servicing at Stevens Creek. Hopefully I would've a better experience this time (and probably more stars post that!)

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Original Review
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This dealership is like within 5 miles radius of my home and it had the manual Subaru Impreza that I was looking for. Getting a manual car is pretty hard but getting the car with the all the features/specifications that you require is indeed a pain!

The salesperson here in question was Cemal. He's professional and helpful (and I feel bad for him because he helped me a lot during my test drive and the follow up questions). However the manager at this place isn't at all friendly. I like to research my car and the prices and when I showed them that I got the same specifications from another dealer at a much lesser price, this guy was:

1. surprised
2. didn't believe me (at this point, I told them that I can show them my email chain). They in fact told me that probably the car that I was looking for wasn't available at the time frame that I had in my mind. (I eventually got the model with my specifications from another dealer on the same day itself)

They finally agreed to match the price on the model that they had, however the "attitude" from the manager looked like he was doing me a favor. That pissed me off and I don't believe it's a way to treat your prospective customers. In fact, his words, while I was leaving was, "I wish you luck with your search, thanks for coming, I can probably sell this car at a much higher price than what I quoted to you". I'm assuming they probably have done that by now :)

I believe the buying experience should always be a memorable one. My experience was far from that. I got the impression that the guys were more interested in running a credit check as soon as possible, rather than getting a deal done. It was more like haggling and pushing rather than memorable. According to them, they can "only proceed with a better deal" after they've run my credit check. Really?

In fact, this experience has left me wondering about whether it's worth going to their service department. Probably they're good but I'm quite wary of having to go through people with attitude problem, especially managers....who're supposed to be problem "solvers" rather than "creators"

 
Desiree N. | 2013-10-28

I'm coming to the point where my Mazda RX8 will be paid off and I wanted to share my great experience with SC Subaru. Knowing what car I wanted I came to Subaru looking at their used cars. Rocky the salesman at Subaru was very helpful and wanted to make sure I was 100% happy and got the car I wanted. I had seen a car I liked at a different dealership down the street and just a while after I had mentioned that to Rocky he had the car sitting out front ready for a test drive. All in all I fell in love with the car and Rocky helped me out with my payment options and getting the best insurance coverage to fit me. He really cares about the happiness of the customers and has a lot of knowledge about financing. I recommend anyone who is going to Subaru to talk to Rocky, let him know what you're looking for and he will work to make it happen.

 
Rosa N. | 2013-10-28

I purchased a outback from Homayoun "Ben" Louyeh.  He is extremely warm, kind and not pushy at all.  He was very patient with me, answering all my questions, and showing me all of the options available.  I knew the minute I met Ben that I would be purchasing a Subaru from him.  Ben and everyone else at this dealership from the manager to the finance guy go above and beyond to take care of the customer.  I highly recommend this dealership.

 
Barbara T. | 2013-10-26

Our experience at Stevens Creek Subaru was outstanding.  Our sales person, Chip was professional and courtesy at all times.  He was knowledgeable and shared information regarding the features and operation of the car. Chip was patient with me and worked with the general manager to meet my financial constraints and still drive off with the car I desired. I was impressed by the overall commitment of Stevens Creek Subaru.

 
Sweta P. | 2013-10-23

We purchased a Outback from Shane and had an excellent experience. He is very knowledgeable about Subaru and not a pushy salesman. He allowed us to weigh our options and was very honest. He is also very responsive via email.

We will send family and friends to him!

 
L M. | 2013-10-23

I was not really looking for a car, but I was given a great deal from a wonderful gentleman named Rocky. The experience was so good, I came back and bought one for my son and my family is following my lead!

 
Hiu L. | 2013-10-22

Went in today for a 30,000 mile checkup on my Subaru. Matt helped me out and told him about my pressing schedule today and he was willing to accommodate my schedule. 1 hour later he called me to let me know car was ready to go! Matt was super nice, polite and obviously was willing to accommodate my busy schedule.

 
Shivanshu S. | 2013-10-20

It is the salesman and the experience that s/he provides to the customers, that makes or breaks how people perceive a car dealership as far as the car buying experience goes. Hossein Moghadasi was the person who made my car buying experience outstanding and very satisfactory.
I was impressed with the commitment to customer service shown by Hossein and the amount of hard work that he put in to cater to my requirements. I would rather do business with someone who respects people and cares, and for that I would highly recommend Hossein.

 
Jake F. | 2013-10-20

Most experiences at car dealerships suck. I'm pleased to say that my experience at Stevens creek Subaru was an easy going good experience because if two important people, Rocky and Chip. No BS involved with this dealership at all. After buying the car it needed a few minor upgrades and they took care of me as promised and at a rapid pace! I was promised the car back within a time frame and it was executed!! Rocky was very good about keeping me informed of process of the car and made sure that my car was back to me soon! Couldn't of asked for a better guy to help me! He went above and beyond to get the job done quickly!! If your looking for a great experience when buying a car consider Stevens creek Subaru, and ask for Rocky or Chip to help you! :)

 
Courtney W. | 2013-10-19

Fast and flawless purchase! I have never bought a car in this short amount of time and have it run as smooth as this did.  Shane was very knowledgable and efficient in getting me the exact car I wanted. He was able to answer any and all of my questions without hesitation. Thanks to him I have the only 2014 impreza sport limited custom to my liking! Thank you again Shane you were a big help!

 
Sue M. | 2013-10-18

I purchased my Subaru in Michigan so when I moved here I looked for a dealership to become my supporting dealership.  I contact both dealers, in the South Bay, and never heard back from the other one.  Stevens Creek not only contacted me but they honored a coupon, for my first oil change, that the MI dealer offered me.  :-)

I've have my car serviced twice since moving here and both times have been exceptional.  Chris, in the service dept is professional, personable and knowledgeable.  I have only had top notch service here and when the time comes for a new car, or to refer a potential new car searcher, I will highly recommend Stevens Creek Subaru.

 
Steven K. | 2013-10-11

Not quite sure why this place has such a low rating, my experiences here have been great.

I came in on Monday to look for a new car (I was initially trying to find a 5 year old used car, but realized that Subaru's retain such a high secondary market price that it was just worth getting a new one).

Came in and met with Chip Miller in their sales team.  I told him my exact situation, what I'm looking for, budget (as well as what I really wanted to spend).  He showed me all the options that fit my criteria, never pushed one or the other.  He did not try to upsell more expensive models, just told me what my options are and answered questions.  I kind of wish he put a bit more pressure on me, as the car that I really originally wanted was sold later that day.  Came in the next day, he worked diligently to match the price/discount of the same car but different color.  Financing for someone like me with so so credit is always a challenge, but their finance person Jason worked with me not just get approval, but layer out various options, we had to go back to the drawing board three times.  Was extremely pleased that the rate was well below what I had anticipated.

After driving off with the car on Tuesday, I came back with some question on Friday.  Even though the sales was complete, Chip took the time again to answer my questions, including walking out to my car and showing me some of the most basic things that I don't know... like how to use bluetooth.  

My first car purchase experience was nothing but smooth and efficient, I highly recommend Chip and the team to anybody.

FYI i have also used their services in the past, and I think it's also been very good.  They tell you what is wrong, what they recommend, and various options.

 
Brian L. | 2013-10-05

I'd like to start by saying that I am very picky when it come to the car buying process.  I will be the 1st the turn around and walk right out of a dealership if I am treated in a manner less than I feel I deserve (Putnam Subaru - Their Sales Fleet Manager told me that he wouldn't even let me test drive a Subaru BRZ until I could prove I could afford one!?!?  Really?  too bad for them...they lost a guaranteed sale..in cash!)

I highly recommend using this dealership.  Ask for their Internet Sales Manager (Matt kanawyer).

We were in the market for a new Subaru BRZ and had a good idea of what we were looking to pay and what options we were looking for.  Matt was extremely helpful providing me with prompt answers to my questions (via e-mail) prior to my visit to the dealership.  Once we got around to the actually shopping process Matt actually let us test drive a BRZ (unlike ALL of the other dealerships in the Bay Area....I have a strict no test drive = no buy policy!).

Matt was great, never pressured us to buy, showed us his entire inventory of BRZs and helped us decide on the trim that we wanted.  (again want to stress the NO PRESSURE sales technique - it was greatly appreciated)

I would recommend that you visit this dealership towards the end of the month or Quarter if possible to get the best deals ;)

As with anything, do your homework and you will never be disappointed.  The next time we are in the market for another Subaru I will be paying Matt another visit!

 
Mik K. | 2013-10-03

It's too bad their overall rating is so low, looking at past reviews I have to wonder if this place went through a management change in the last couple years. Also, I've only dealt with the service department, not sales. I moved down to San Jose a year ago with my 2010 Outback and have come here for a few services in that time. Thoroughly impressed! I'm in and out quickly, services are done in a timely manner, everyone is friendly, and everyone I've dealt with seems to know what they're talking about! (This is a totally opposite experience to what I had been dealing with at Downtown Oakland Subaru up until my move, a very welcome change.) I look forward to bringing my car back here for any future needs.

 
Brandon P. | 2013-10-03

Terrible experience with their sales department. I was given a ludicrously low offer on my trade-in vehicle (also a Subaru, in excellent mechanical shape and extremely low mileage) after being pushed into their "negotiation" room, where they tried to run the bad cop/good cop routine.

Not being able to test drive a vehicle was the first red flag, and the awful sales experience backed that up.

tl;dr: Avoid this establishment and maybe they'll learn their lesson eventually.

 
Zach P. | 2013-09-30

Kat was awesome to work with.

She got me into a BRZ very quickly and she communicated very thoroughly every step of the way.

I went to the dealer a few months before and found no real assistance. I decided to come in after selling my vehicle last week and found her luckily. She is truly great. My credit wasn't the best and she still managed to fight tooth and nail to get me a rate that I could afford.

I highly recommend her for any future car buying endeavors!

Ask for Kat!

 
Aydin A. | 2013-09-30

Cemal (Jamal) is highly recommended. He is so friendly and good salesman. If you are looking for a car see him at Stevens creek Subaru.

 
Warner S. | 2013-09-30

Cemal and Kat were amazing people. They were so fast, friendly and good sales people. Highly recommend see them, when you guys go to Subaru!

 
Sean C. | 2013-09-29

Stevens Creek Subaru gave me great customer service and a fair price when purchasing my new 2013 Subaru Impreza Sport Premium. Ben was a great help and went out of his way to make sure I got everything I needed. I would highly recommend their business when purchasing a car. Very hospitable and understanding. No complaints here!

 
Michael I. | 2013-09-29

I came in to this dealership around 7pm hoping I can find the car I was looking for (STI). I ended up finding one I fell in love with. Cemel approached me as soon as I entered the dealership. If I could I would give him 5 stars. He went above and beyond helping me with every question I had. So far so good. Then came down talking about numbers. During the process, Cemel seemed very helpful. Things started to go down hill when the "main manager" got involved. As soon as he approached me, he smelled like the inside of an ashtray. He was telling me "this is sti is to much car for you, because your going to need to put down 10000 dollars down and pay 1000 dollars a month". I thought to myself what am I buying a Mercedes AMG? Now I know my credit isn't perfect but it's decent enough to get better numbers than that. I asked him how did he come up with these numbers? He claimed that this is going to be the minimum, never really answering my question. Then he pulled up the final price of the car. He claimed that he was giving me a discount on the price of the car. I KBB the sti and find out he was charging about $3,000 over KBB. ( KBB mileage was lower then the dealers car and it was still cheaper.) when I brought this to his attention, he stated again, "Like I said, this is to much car for you." Then he says that they are now closed and they would call me tomorrow about the car, pretty much rushing me out. I am really disappointed at how this "manager" treated me. Will not ever come back to this dealership!

 
Milly D. | 2013-09-26

The folks at Stevens Creek Subaru were great. I dropped in one night to ask questions and the salesman, Ben was great. He gave me a business card and I promised to return...which I did. Ben gave me a tour of what was available, explained a few of the features I wasn't aware of and took us out for a test drive. I bought a 2014 Subaru Forester that evening. I am VERY happy with the car. It's a beautiful car that drives well and gets great mileage. Overall it was a great experience and I would buy another car from this dealership in a heart beat.

 
Sarah W. | 2013-09-26

I had been shopping for a car for a very long time when I happened on Subaru stevens creek.  I found the perfect car with the help of the fantastic sales guys. Reza was very patient. Buying a used car can be very pleasant and easy.  The whole staff was excellent!  They are very attentive.  Overall this was a five star experience.  I would recommend them to anyone!  Thank you Reza, Rocky, Jason, Jerry and the whole team!

 
Heidi J. | 2013-09-20

I first contacted Stevens Creek Subaru while I was in Texas and was directed to Kat. She was professional when we negotiated the price and assured me all along the way that she would take care of me. She takes of me like I am family and I appreciate that very much. I love my Forester and would recommend Kat to anybody I know who might be looking to purchase a car.

 
Lamar W. | 2013-09-17

These guys treated me right when I was selling my used car. Reza is a good man, not slimy like most car dealers. They worked with me on timing, gave me fairvalue for my car, and paid me when I needed to be paid. Showing the Subie Love!

 
Stan S. | 2013-09-12

We bought a 2014 Outback two weeks ago from Matthew Kanawyer---a really great experience.  We hadn't really planned to buy that day but the deal was so good we couldn't pass it up.  Matthew is very knowledgeable, courteous, and accomodating answering all our questions and working a great deal.  We are extremely satisfied with our new Subaru and looking forward to many adventures.

 
Karen S. | 2013-09-09

Wow.

So I walked in and said the famous last words, "I'm not planning to buy a car today"  I was looking at the XV Crosstrek.  I did a lot of research and did consider  the fact that if there was a deal to be made, now would be the time as they may be clearing out the 2013 models in anticipation of 2014.

Hamid was awesome! He took so much time walking me through the engine and the features of the Crosstrek (beyond what I read in reviews) . I told him I needed something more practical but I since had been driving a Lexus is250 for last 6 years, my biggest concern was sacrificing a sporty feel, cornering and taking on hills.  Not only did Hamid recommend a test drive, but suggested we take it up into the Cupertino hills.  Usually test drives are a couple miles up and back on the freeway but this was exactly what I needed to make a decision. I felt very comfortable knowing the Crosstrek could handle my needs (its still not the Lexus, but hey, it did the job!)

When we got back we talked numbers. Again, I really didn't feel high-pressure. Just seemed like I might as well. I originally thought rather than trade-in my Lexus,  I was going to sell it on Craigslist, but the number they gave me was much more than I expected (started thinking about hassle of Craigslist, needing to get the car detailed, door dings fixed etc) . The price for the Crosstrek was competitive too.. The planets seemed aligned and I went for it!

Again, can't say enough great things about Hamid!  He was so informed and personable. You really felt like he enjoyed his job and wanted to do right for his customers.   I highly recommend asking for him! It was hard to let go of my Lexus, but I have never felt so assured in a car buying experience.

 
Jennae H. | 2013-09-08

While visiting the area, myself and the boyfriend decided to check out this dealership and test drive a few vehicles. I'm surprised by the horrible reviews.. We were instantly greeted and welcomed by a man named Cemal, (pronounced Jamal), who was extremely professional, personable, charming, and very knowledgeable. I truly appreciate that he wasn't pushy, answered any questions we had, and didn't view us as just a commission. When it comes time to purchase a new (or used) vehicle, we'll definitely return to this dealership.

 
an a. | 2013-09-02

I got a price quote for an outback with all the packages and options I wanted I from truecar.com . After negotiating with the first dealership I was shopping around since the dealer did not have the car in stock I contacted Masood at Stevens Creek Subaru and he told me the quote I had was pretty good and he could certainly beat it by 100 bucks but for $100 he didn't want to steal a customer from the first dealership. He struck me as a person with candor and ethics. Then within half an hour I got a call from Matt at Stevens Creek Subaru because Masood asked him to give me a call. I emailed Matt all the options I wanted and the quote I had,He told me that he had the car in inventory and he would sell it to me at the quoted price. The options the car did not have, in his inventory, he would knock down the price, which sounded as a fair deal to me so I did not even ask for $100 off Masood mentioned.
I went there and took a look at the car and identified all the options the car did not have, Matt took that amount from the quote I had provided him and until this point I was happy and was thinking these guys are fair and genuine but that was the last good thought and from there everything started going downhill.
All the crapy sales tactics. Another guy walked in said he had the car in stock the other dealer did not even have it. This was the last car with these options they had in inventory and usually for last car they get invoice price easily and he told me he couldn't sell me the car at this price, even though Matt had agreed to everything I sent in the email. I could totally understand if I was told that they could not match the price or it would cost me $X.
I walked out really disappointed and upset because I had to borrow car from my friend to go to this dealership an hour away from my place, as my car was totaled. Matt knew this fact very well as I had told him I did not have my own car and I had to borrow a car to do the paperwork and pick up the car from San Jose. I had even made it very clear that if I was not getting the exact car with the options I wanted at the price he was agreeing upon there wouldn't be any deal. I had to drive 45 miles one way in a borrowed car to find out I couldn't get the car at the price dealer had agreed upon. Real waste of my time and they added another excellent review to their hall of fame.

 
Rick W. | 2013-08-31

Good people. Masood has leased me cars for the past 4 years. Always has the best price.  Well mannered hard working guy.

 
Alyssa E. | 2013-08-29

The service team at Stevens Creek Subaru are absolutely fantastic! I love that I have Chris as my "car guy" that I can reach out to if I ever have any questions or help with my Subaru.

From the moment I drove up, I encountered kind people who conveyed confidence in what they do. When I sat down with Matt, he was very honest,  friendly, and mindful of my financial situation. The service finished five minutes earlier than they said it would and they included a free car wash!

At the end of my appointment, Chris told me they needed to order a part for my car. But they called me within a week and it was so easy to schedule an appointment. I even had to reschedule the day of and they were so helpful!

I have only good things to say about this service team! Thanks to Matt and Chris and the rest of the Stevens Creek Subaru service team!

 
Nick D. | 2013-08-28

The service department was incredibly helpful and nice. Chris was the guy who helped me, but the whole office was a fun atmosphere. I just got an oil change, cost ~$70.

They even washed the car, it wasn't a great wash, but it was free.  No complaints here.

 
Mike O. | 2013-08-28

If your going to buy a car at stevens creek subaru ask for Ben Louyeh.This guy knows what hes talking about when it comes to a subaru.Plus hes a great person and he did not make me feel like hes just in it for the money.Thats hard to find in a car sales man.So like i said check him out for yourself thanks again ben love my new subaru.

 
Marty K. | 2013-08-26

My wife and I bought a new car from Matt a couple months back. We are so satisfied and happy with the service that he gave us! He's such a poster boy for Subaru! Thanks Matt!

 
TC L. | 2013-08-25

You can get an awesome deal for a BRZ at the Colorado Subaru.. Below MSRP also.  This place still wants a mark up.  I came to see if they would be competitive, but I guess not.  Colorado Subaru here I come...  Even Livermore Subaru was more negotiable than this place.  I pulled up Edmund' s.com which lists Santa clara as a true car dealer.  The price there also shows about $1200 below msrp.  The rep brought their manager over and he basically said no.  People.. Stay away from these crooks!  Don't buy into their limited supply bull.  There are plenty  for sale.

 
John D. | 2013-08-24

Went there because the website said they had 19 of the car I wanted BRZ. They had 2. The others were coming and would be there next month. Ok, so can I test drive to see if I want to reserve one of the ones arriving? No, we don't let people test drive, but it's as good as you think it is.  Really? Ok, you can't test drive the BRZ, but we have a Scion FR-S for test driving. After all, it's basically the same car. Really? So if I like it should I just go to Scion to buy one that they have available now? Ridiculous.

 
John G. | 2013-08-20

We bought a Subaru Forester there recently. The process was typical--walk-around, find desired car (they had the exact one we wanted), test drive (took 2)...all courteous and professional. Our salesperson, Chip Miller, was far better than most, because he was straight-forward, had a good sense of humor, and did not pressure us. It was a civilized, pleasant experience, though once at the negotiations table, the whole iterative "Let me take this offer to my manager" business was typical...and a bit time-consuming. We had done our homework and ended up paying what we thought was fair. We love the car and have positive feelings about the company. As always, though, check around for a "fair price" before getting serious.

 
Danny C. | 2013-08-19

Dealt with Matt on the purchase and was very happy.  He wasn't extremely pushy even though he did really want to sell the car.  Willing to work with me on my budget and was up front about financing.  Only complaint was it took a bit longer than I would have liked and they needed to scan our licenses quite a few times.  Once we got to the finance manager, it went by really quickly!

Hoping that the service is quite good there so I can be a repeat customer.

 
Norman P. | 2013-08-18

I went around to 9 dealerships this weekend.
My experience at Stevens Creek Subaru was far and away the worst. I got 4 and 5 star treatment everywhere else.
The car saleswoman had no interest in getting me the car i want. She wouldnt even explain the color options and trim levels. She had 2 BRZs on the lot, only 1 being an automatic. All she wanted was to sell me that car and "run the numbers". The more she pushed, the less I wanted to buy. I'm surprised they're still in business.

 
Jasmine Y. | 2013-08-18

We purchased a Subaru outback today. They have a very good deal. Sales representative Camel (Jamel)worked with us. He was honest and helpful. The whole process went efficient and smooth.  They explained all the documentation a and steps patiently and thorouly. It was a good experience. We recommend this dealer.

 
Nasr D. | 2013-08-15

My expiurance was great  with Stevens creek Subaru ! Salesman Jamal made our car buying experience actually positive ! Definitely ask for Jamal the Turkish guy. He were very accommodating  and the deal went  very smooth  Stevens creek Subaru is definitely the real deal and I would highly recommend these guys to anyone.

 
kim a. | 2013-08-13

awful

It gets a star only bc of it's location.
My experience with their service department was ridiculous.  The right hand doesn't know what the left hand is doing and they screwed up both of my services (install a hitch and reprogram keys).  Plus the billing department billed me for someone else's car.  So annoying.
I take my Outback over to Santa Cruz now (they are great) even though it is way out of the way.

 
Ian B. | 2013-08-11

We purchased a new Outback yesterday and enjoyed working with our sales guy Freddy. He was friendly, funny and very informative.

 
Shannon M. | 2013-08-09

Went here the other day just browsing through and trying to find the perfect match for myself. CEMAL came and assisted me, I want to say he was very observant to things details I mentioned and was completely professional. He was not like the stereotypical salesman he was completely kind to what I can and cant afford and didn't try to push to a car I was not interested in. I would HIGHLY recommend this dealership to anyone looking for used and new cars. And would HIGHLY suggest CEMAL to anyone. Already told all my friends hopefully they will be here to experience the wonderful customer service i did, and will drive away in a comfortable car.

 
Randy S. | 2013-08-09

They quoted me $300 to change 4 spark plugs on my Outback, saying it was a particularly difficult one. So I did it myself. The 4 plugs cost $16.50 at Kragan and it took me 20 minutes to do all 4 while laying under the car in my driveway with no special tools.

 
Ben B. | 2013-08-07

I took my WRX into Stevens Creek Subaru for its second service. As expected they were very courteous and prompt as the other times I had visited them. The car was serviced and finished at the time promised, they sorted a couple of minor niggles with no hassle too. They accommodated my booking time changes - there were several - without me needing to wait for another day. Awesome.

I can't fault the sales or service department. I would happily recommend them to anyone wanting a very practical and fast car for very little money. (WRX Impreza Wagon)

 
Mona J. | 2013-08-07

By far the best dealership at Stevens Creek. Although we were there for a couple hours we purchased a 2008 WRX the deal was amazing. I dealt with Jamal (Cemal) Unal. He is very accommodating, nice, customer service is outstanding, very professional and really works with his customers. I came here a couple of times to make sure the WRX is the car that I wanted and in which it was! He answered all our questions took us for a test drive and showed us everything we needed to know about the car and he would respond to my email inquiries promptly. Jamal (Cemal) def went that extra mile with us. I know some people might say that oh he is a sales person and will do all that but he made sure that we were comfortable with everything about the car and made sure we were comfortable and ok with the finance guy. We finally took the WRX home with us!!!!! Yay!!!! I highly recommend Jamal (Cemal) Unal, he is absolutely the best!!!!!! So if u ever go to Stevens Creek Suburu make sure you see him. You wont regret it!!!!

 
Emre S. | 2013-08-06

I don't know why this place has a low rating because i had a realy good experience with Stevens Creek Subaru.

I bought my Outback with a really good deal from this place. They have nice sales specialist especially Cemal(Jamal)! He took care of me with a very friendly and professional manner. This guy knows everything about Subarus and knows how to explain the features and the difference between Subaru and other brands..I am so happy with my car and my experience.

5 star for this place!!
5 star for Cemal(Jamal)!!

 
Trang L. | 2013-08-06

Cemal (Jamal) Unal and Mathew Kanawyer are good customer services. They helped me alot in choosing car. I recommend to see them when you go buy a car.

 
Brenden S. | 2013-08-04

I have gone to the service department here for years (Chris is the BEST)!!!
And now, I just had a great experience with the sales department. I know I got the best deal possible, and they did not let me leave until I was happy - Seriously.

They sales guy was Ben, and the manager was Andreas. They were awesome...and for a single mother to feel this way, is a big thing.

Thank you Steven's Creek Subaru.

 
Stephanie S. | 2013-08-01

I WISH I CAN GIVE THIS DEALERSHIP NOTHING. My boyfriend's 2002 Bugeye recently got totaled by some asshole going 50 in our neighborhood. His car was parked to add to it. Long story short, we are currently looking for a new Subie. A 2007 STI?! Nearby?! Awesome! Is what we said until we met Cas or Cash who didn't say a word to us. Um, hello? Where is the normal dealer attitude?!

First, they're selling the car above Blue Book price and the advertised price online for THAT specific car. We weren't allowed to test drive the car again unless we were to agree on their offer! Which was bullshit! Told us to come inside to "negotiate"...negotiate? Treating us poorly and saying "NO. We're not selling any less than 32". Don't tell us to negotiate then push us away.

This dealership has asshole dealers. I don't know why that car was going for above Blue Book price.

Bottom line: you're not going to sell cars with your attitude. Assholes.

I still can't believe it. Went to the dealer twice and ended up empty handed. Thanks for nothing Stevens Creek Subaru.

 
Eleen B. | 2013-07-26

I bought two cars off their lot in one day and my experience was amazing.  Everyone from sales, finance, service and management were awesome.  It was a very long day, to be expected when you are choosing and financing two cars.  Marc Arse stayed with me the entire time.  His day ended up being about thirteen hours but you wouldn't have known it.  He set me up with the 2001 Tahoe that I ended up buying AND went to Capitol Subaru to drive over the 2013 Outback that he thought was perfect for me (which it was) in the middle of rush hour traffic.  I insisted that my car had to have leather seats.  The one he drove over for me had cloth but a week later, I made a service appointment for them to put in the leather seats, free of charge.  The service people were accomodating with the seats and when I had to bring the car back for the alignment to be fixed.  

The finance people did everything they could to find me the best inerest rate for both cars.  I actually signed for the Tahoe twice because they found me a better interest rate a few days after I signed for it the first time.  

Here is the reason why I gave them four instead of five stars.  The best part is that it ended up much better than we expected.  The only warning I would give about this dealership is that if you buy a used car that is NOT a subaru make sure to get it checked out by the car's maker.  The subaru technicians are not very knowledgable about cars that are not subaru.  As said before, I bought an amazing 2001 Tahoe that is now in perfect working condition for my husband.  As my husband was driving it, he heard and felt a problem with the transmission.  He took it back to subabru a few times and they swore there was nothing wrong with it.  My husband finally took it to a GM dealer for a diagnosis, it turns out that the transmission was close to shot.  The subaru used car manager took it to a transmission specialist that they work with and they completely rebuilt the transmission at the cost of subaru.....no questions asked!  It was awesome!

 
Mike G. | 2013-07-25

I've shopped for cars for 50 years, and this was clearly the best experience I've ever had. Knowing the specs we wanted and with prearranged financing, an enthusiastic and genuinely helpful Matt Kanawyer took us ton a road test to ensure the specific vehicle we had tlocated and priced using Consumer Reports' online service. Matt patiently answered questions from my wife and me. The closer, Wais, took us quickly through the obligatory presentation and our refusal of the add on packages as we briskly completed the paperwork. We were on our way home in a shiny, well detailed car in about two hours. Matt's friendliness, patience and attention to our needs was a key factor in our satisfaction, and little touches, such as full gas tank, exceeded our expectations. Most of the comments I've read here relate to difficulties involved with price and product negotiations. I can't speak to that, but for us who had done our homework, Matt and the team were terrific.

 
Raffaello L. | 2013-07-22

If I could give this place 0 out of 5 I would.

When I first came by to test-drive an STi at the age of 20, they laughed at me. They said no joy-rides were allowed at this dealership. I explained to them my situation that I was in the market for a WRX or STi and was interested in comparing the two personally. After not even letting me SIT in one of their cars I left. (Mind you I pulled up in an M5 which should have given them the idea I at least had the monetary means to purchase one).

I return about a month later with one of my parents to make a purchase; I figure we give them another chance. I am granted a test-drive this time, and upon deciding on a WRX we go back inside to discuss price. I was quoted a whole $10K more than what other dealerships had quoted me for the same vehicle/trim. After explaining this to them, the manager approached us WREAKING of cigarettes. He had a very unprofessional way of doing things and did not budge on the price whatsoever. We were hounded on the phone for the following week begging for us to buy the vehicle!

STAY AWAY FROM THIS PLACE!

I ended up buying the same vehicle (2013 WRX 5-Door Limited) with more options for  $29,915 out the door at Carlsen Subaru. I highly recommend Carlsen to anyone in the market for a new Subaru.

 
Dan O. | 2013-07-20

I will never go back to this place. 3 mins after getting out of my car the sales person was trying to get me to come in and talk numbers. I've done lots of research  on the wrx and know what I want. I told the guy I have never even drove one so there is no need to talk numbers. So he asked his boss if I could test drive and he said I can't bc he needs to keep the miles down for someone that is going to pay full price. after hearing that I walked to my truck and left. will never go t this dealer again even if they give me cost on the car....

 
Radlyn A. | 2013-07-20

Chip & Matt were very helpful when purchasing a 2013 WRX. They were both great to negotiate with. We recommend Stevens Creek Subaru! Great first experience and we love the car :)

 
Yvette H. | 2013-07-17

I can't NOT recommend this place enough.  Horribly awful & slimy service.  They treat women like aren't capable of buying a car without a man.  Please don't go here-- you will regret it!!

 
Scott W. | 2013-07-14

I just recently bought a 2014 Subaru Forester from this dealer. My current car was showing its mileage and I was in the market to trade up. I had been doing test drives all day at other dealers and was off to test the Forester, the last car on my list of potential new vehicles. I had originally intended on going to a dealer in Redwood City, but since I was in the area I decided to save some time.

Chip -- my sales guy -- was knowledgeable, friendly, and best of all realized how important this decision was to me. After all, a purchase this big isn't easy to make. There was only one problem, they didn't have the car I wanted. They had a 2014 Forester, but I wanted a specific one. I had already determined the trim package, the options, and the color. If I was going to spend that much money, I was going to get exactly what I wanted.

So I test drove a comparable vehicle, enjoyed the experience, and then we hunted down a vehicle that they could transfer over to the inventory. I couldn't have been happier with my decision for the vehicle, and I'm glad I stopped by this dealer. Now, for full disclosure, there was a small delay on the delivery of my vehicle due to some paperwork mishap (not by Chip though) so I am going to dock a star. But Chip pulled through, got my vehicle delivered, and even threw in an extra tank of gas after I ran out of the first one for my troubles.

If you're in the market for a Subaru, I would highly recommend checking this dealer out and asking for Chip. If he can't get you the Subaru you want, you'll have a hell of a time anywhere else.

 
Cindy N. | 2013-07-10

My 21 year old daughter just graduated from college and needed to buy a car.  She knew she wanted a Subaru Forester but wasn't sure which option package she wanted.  She was also looking at a Jeep Liberty, but it just didn't compare to the Subaru. HAMID, our sales person, was excellent with her.  He listened to what she wanted, didn't try to up-sell her, and truly had her best interest in mind.  He knew she would be driving this car in the mountains, off-road, and in the snow.  Hamid allowed us to test-drive the car in the Stevens Creek Dam area so she could feel the handling of the car. During the test-drive Hamid was very personable and informative which made us feel at ease.  We returned to the dealership, looked at color options, and went home to think.  

The next day my daughter and I met with Hamid to buy the Forester.  My daughter was treated with such respect by Hamid.  Hamid was able to get us exactly the price my daughter had wanted.  The excellent manner in which Hamid interacted with my daughter continued after she had signed all the papers.  He spent a tremendous amount of time making sure she knew everything there was to know about her new car.  He was very focussed on her safety as he explained everything to her.  He got things set just right for her in the car.  He even took a family photo of us in front of her Forester and then emailed it to us.

In the end, my daughter got exactly the car she wanted and came away with a great dealership experience.

As a side note, my 82 year old mother had the same kind of experience with Stevens Creek Subaru when she bought her 2010 Outback.  I was happy to see that  customer care is still the norm.

I  recommend Stevens Creek Subaru and Hamid Marhamat.

 
Ari L. | 2013-07-09

I was so impressed with Stevens Creek Subaru that I just had to create a Yelp account to review these guys. I had been shopping for an Impreza Sport for weeks and was ready to go down to LA to pick up an Impreza Sport that I found to be the best deal. I was hesitant to contact Stevens Creek Subaru based on some of their Yelp reviews, but at the last minute I decided to contact them and I was pleasantly surprised with the overall service and quality of this dealership. Masood sent me an e-mail back with a price that no other dealership could come close to. After receiving my awesome price quote, I went into the dealership that same evening to purchase my new car. Masood was very pleasant to work with and so was the man I worked with in the financing department. Two weeks after purchasing my car I had to call Stevens Creek Subaru's service department because somebody had rear ended me in my new baby! The woman I spoke to in the service department was very helpful and went above and beyond my expectations. I will definitely be going to Stevens Creek Subaru for all of my Subaru needs!

 
Andrzej C. | 2013-07-01

STAY AWAY!!!

I went for a 30k service and got ripped off!

I was misled about the extension of the service.  They change my oil, the oil filter, the drain gasket, the air cleaner element and rotated my tires.  For ... $307.15!!!

Fooled me once...

 
Marcus B. | 2013-06-27

First of all, as we were driving up to the Dealership, I noticed they were getting a new shipment of 2014 Foresters.  We stopped and Ben asked us if we are interested in a car.  We were entering the salesroom floor and I heard a call on the PA for Ben to greet his returning client.  He asked if it would be okay for his associate Mark to take us on the test drive and answer any of my questions.  Mark was there to find the right Forester for us.  I picked out the newly delivered car.  Other test drives that I previously had sent us on a designated route back to the dealership. Mark let me drive where I wanted to.  We decided to purchase the car.  I have had Hondas since 1982 and wanted a different car.  Our trade-in was a Honda CRV, got a good price and took home the Forester the next day.  It took awhile for the finance person to get our paperwork completed (the NBA Finals was on every TV in the dealership) so I had to return the next morning after the detailing, safety inspection and installing wheel locks. Mark is a young Salesman, didn't push while we were deciding on the purchase of the car and had all the paperwork ready to buy the car.  He has phoned me twice to ask if I had any questions and if I'm satisfied with the car.  I will see what the first service is like and add to this review.  After reading the other reviews about the dealership, I'm happy with our salesman Mark.

 
j h. | 2013-06-25

It is truly a wonder that Subaru allows this dealership to associate with their brand. The slimy, chain-smoking, smug collection of car salesman truly exceeds the worst cliches imagined in the car sales arena. BEWARE!

PS: It also appears they mine reviews and Yelp abides in that effort (of course it's no secret that Yelp operates this way). My wife's review was mysteriously lifted from this page after posting it a week or so ago.

 
Kristen S. | 2013-06-25

Ok... so here is THE UGLY! When I brought the wrx back for service to get the key problem fixed I test drove a 2011 forester XT turbo that was used on the lot. I was told that it had been sitting there for a couple months and the price had just been reduced. We drove it, I fell in love with it (it had the power that I wished my 2012 forester had), and we talked about me possibly bringing in mine to see what the trade in value was. Me being a person who knows her mind I actually brought the forester back that day to have the trade in value appraised. The price was acceptable, we went back and forth just a little with the monthly payments, down payment, etc (again with Matt), and things looked good to go. Since I said I wanted my guy to test drive it and he could come down after work (about 30 minutes from that time) but that basically we were good to go, Matt told me to go home and pick him up since the credit application process would be a little while, and that they would call me back as soon as everything was perfect and I could come back and pick up the car. He said in the meantime he would get the car ready and  take a look at the battery (which was dead when I went for the test drive). I must reiterate that I never said that I need to go home, because this plays a crucial role in the story.

I went home and heard from Matt about an hour and a half later. We spoke briefly on the phone 2 or three times in the span of about 10 minutes, the final conversation included me saying yes we have a deal and him saying that the car is mine and he would make sure the car was perfect and to come on down. I get in the car to go get my car (yay me!!), and I get a call from Matt. "You're not going to believe this, we just sold the car".... um... what? You just sold the car to me. Nope, apparently they were working deals with two people at once and never thought to mention it to either of us. And since the other couple was there (I'm assuming that they were not told to leave), they were given the car. After a horribly patronizing call from the manager where he never once apologized for telling me the car was mine and then selling it to someone else, and instead tried to make me feel like it was clearly my mistake for leaving (I should know better than to trust his salesman and listen to what they say) and that this sort of thing happens all the time at their dealership (surprise surprise, maybe that's why people think that your establishment sucks) I learned a few things about Stevens Creek Subaru:

1) they truly do not care about customer service, even for repeat customers.
2) management does not care about their sales staff and are more than happy to attempt to throw them under the bus
3)almost everyone here has the mindset that listening to their customers will get them nowhere. They seem to believe that if they talk over people and play stupid that they will better be able to get their point across, and avoid having to address customers concerns.
4)"they have no system in place that will make the sales staff aware of two different people working deals on the same car at the same time. that a system like this is not possible" I gave the manager several simple solutions to this problem, none of which he heard because he repeatedly spoke over me saying that they have to try to work out any deal they can, when i was not suggesting they stop anyone from trying to buy the car, just to make it so that the sales staff can be aware and possibly tell the potential buyers "hey, those people are also looking at the car for your info"
5)management either truly didn't understand why i was bothered by what went down, or he had no problem trying to make me feel stupid when he knew that the dealership had screwed up. I was not asking for much, just asking for them to say that yes, it was wrong to tell me "yes the car is yours!" and then say "nope. it's not". just tell me that if i leave i could potentially lose out on the car. i wouldn't have left.  
6)management flat out lies. when I mentioned that this is not something that will improve their image that they are trying so hard to improve he said that he didn't know what I was talking about. (uh, ask your sales staff. everyone in your shop is talking about how you guys know you suck and are trying to improve)

Moral of the story, I am never EVER giving this establishment my business again. Chip, go back to Capitol Subaru, and take Matt with you. These people deserve the bad rep they have, and they have no intention of actually improving, just in making people think that they are trying.

 
Kristen H. | 2013-06-25

My experience with Stevens Creek Subaru was so awful that I joined Yelp just to write a review about it. Yes, I saw the two-star rating prior to going there and read the horrible reviews they'd gotten in the past, but somehow thought it might be worth it to give them a chance, given that they have had some very recent glowing reviews--and because they happened to have one of the only two certified pre-owned Subarus with the specs that I want within 200 miles.

Upon arriving and telling them that I wanted to look at a couple of different Outbacks on the lot, they asked if we needed to wait for my husband, who was feeding our baby in the car. I'll give them a break on that--perhaps it's a natural assumption if a couple arrives at a dealership that they're both making the decisions.

I tell them, no, it's fine, my husband has his own car and I'm trading in my car and buying this one myself.  I test drive both cars and am ushered back into the dealership to sit down at the salesperson's desk, where he then asks me again if we should wait for my husband, who is walking the baby around outside, to begin discussions.  I say YET again, no, it's fine, you'll be talking to me, we can start.  The salesperson gives me a patronizing pat on the back (literally, which is gross!) and says, "I know, I know, YOU'RE the boss!" and laughs.  So why did you ask me again?  

I'm handed off to a second incompetent salesperson (with no explanation), who also asks who's buying the car.  I tell him that I'm buying the car (that's why I'm at the desk filling out the credit application in my name, genius).  My husband joins us at the desk, and the salesperson tells me their best offer is the sticker price of the car and that their estimate for my trade-in is, oddly (!), the exact payoff amount that I told them I still owe to VW, even though my car's trade-in value is 2x that (I did the research on edmunds.com and kbb.com , guys, and have talked to several other dealers in the Bay Area).  How weird that you're quoting exactly what I still owe on my car as the dealer trade-in value for it!  He also tells me that I need to put down a much larger down payment than what I'd said I was willing to do and that my interest rate will be pretty high.  I ask why, as I have excellent credit.  Then he admits that they haven't actually run my credit yet and "maybe they can give me a better deal."  

So I ask for the manager, saying that I'm not there to play games and that I'm not going to start there--or if we are starting there, it's not worth having the conversation.  The manager proceeds to tell me why he can't give me more for my trade-in or even negotiate on the sticker price with some pathetic story about how the car is already discounted and should be higher than that price, but someone had listed it too low "in their computers" (which is not a great reflection on the accuracy of your staff or systems, if this BS story is at all remotely true). I ask why the car has both the original price and the new, lower price on a huge orange tag hanging from the rearview mirror.  They say that this is also a mistake and they never should have marked it that way.  As is the fact that the lower price is what's listed on their website, too--another mistake!  "Computer errors" costing them thousands of dollars, oh my!!!  Hmmm, this isn't my first time at the rodeo, boys.  

The sticker price is the best they can do, they then tell my HUSBAND.  Who again tells them, you need to talk to her--she is buying the car (and I'm sitting right there during this entire exchange).  Thanks, slimy sales guys, for the insult the third time.  I've successfully purchased three previous cars without the help of a big, strong man--I think I can handle this on my own, too (with no disrespect to my husband, who's there to support me and help with the baby, as he has his own Outback and is quite knowledgeable about the model).  They say, oh, well, she was holding the baby and we didn't want to interrupt her... even though I'm sitting right in front of them and with the baby on my lap, asking the questions.  Shocking that I'm perfectly capable of holding my child and speaking to you, gents--have you ever met a mom who couldn't multitask?

I then pack up my things and let them know that we're finished, that I'd like my registration information and my keys back from a third person who was "appraising" my car. The manager (literally) chases me to that desk and says, what if I can give you more for your trade-in?  I say match what it's worth, and we can talk about negotiating for the Subaru as well.  He says again he can't go lower than the sticker price, so I leave, having wasted 3+ hours of our afternoon.

Net-net... these guys are the basis for the "used-car salesman" expression and will not just lie and try to cheat you--they'll also be insulting and rude.  They're an embarrassment to the Subaru brand.  Don't bother giving them a chance and take your business elsewhere.

 
Nicholas R. | 2013-06-24

I recently made a purchase of a new WRX from Stevens Creek Subaru and their customer service was awesome. Homayoun "Ben" Louyeh was extremely courteous and was very patient and did not rush my decision. I would return back to this car dealership in the future to purchase another car. I am a very satisfied customer and extremely happy with my new car.

 
johnny m. | 2013-06-18

First of all we got a great price and the car we wanted. 2013 Impreza sport.  Our initial communication was with Shane who go us into the dealership with a good quote and eventually closed the deal.  We did our test driving with Ben, he was awesome and very helpful.  We walked in with alot of knowledge of the features and a fair price from edmunds.com so I would just recommend that. Also helps to shop around with physical quotes from other dealers.   The Subaru dealerships from up the peninsula were way more then I was willing to spend and didn't really followup even though I was pretty set on buying a Subaru.  

Overall very easy to work with and I would recommend them to other people.

 
Jane L. | 2013-06-18

Ben, Shane, Timothy were great to work with.  There wasn't much negotiation on their part as they originally gave a great price and even offered to buy us a sushi dinner!  I don't expect sushi dinner all the time but it was a nice gesture.  We will definitely be recommending people to Stevens Creek Subaru.

We are new to the Subaru family and are really excited about our new car.

They have a large used car lot as well.  Good luck in shopping.

 
Alex W. | 2013-06-15

Recently purchased a vehicle from this dealership. Ali, the sales rep, was helpful and friendly, enjoyed working with him.

Minus one star though because due to whatever reason, the finance guy tried to have me sign a loan without even discussing rates with me or letting me know that was what I was signing despite me telling them I was already pre-approved on another loan. Had to ask him why he had put down a predetermined rate without my knowledge before he would negotiate rates with me.

 
Mike E. | 2013-06-14

First of all, I would not reccomend buying your vechicle from Steven's Creek Subaru. My experience was okay to start and got only worse. The only reason I ended up purchasng from here is because I wanted a specific WRX model and color and they were the only place to have that. After a couple hours of negotiating, we came to a price I was happy with, but this came with MUCH pressure and they did not want to even give me a number unless I gave them a guarantee I will buy at that price.

Then came the finance. I was happy with the price and rate I was given and actaully excited for my car. I spent an hour doing paperwork and was constantly asking the finance person if everything is going to be okay, since I have less than perfect credit. He kept assuring me that yes everything was done and Im going to have my car. I had to wait 5 days for the car to be delivered, which was okay. When I came to pick up the car, at first glance it was looking great. Then as I was inspecting it, I noticed how HORRIBLY that it was detailed and washed. I could have had it re-detailed and picked it up the nest day but WHO HAS TIME FOR THAT?

Okay here is the worst part. After having the car for two weeks, I get a call from the finance department. They informed me that they are unable to finance me. I was so mad because I kept asking if everything was going to be okay. Everytime I called them to get information, I was rushed off the phone and felt worse than when I called. Luckily I was able to get financed from a credit union that I had to find, and I had to do all the work. Not much help from the finance department.

Not a good experience, I have to say though that my sales consultant was decent, but did not feel he was anything more than average.

I LOVE MY SUBARU WRX, BUT PLEASE BE WEARY OF STEVEN'S CREEK SUBARU.

 
Ishaan C. | 2013-06-14

I bought a used Subaru Forrester from the dealership. Shane was my salesperson and he was excellent. He was very communicative and went out of his way to help me answer the questions I had.  The process was super fluid. Even after the purchase Shane has been extremely communicative and has helped me out at every juncture.

 
Marina H. | 2013-06-07

We bought a 2014 Forester over Memorial Day weekend. Got internet quotes (including on Honda CRVs and Toyota RAV4s) and were calling all over for a very limited time frame to actually travel and purchase. Andreas Beckmann returned my calls promptly, gave me hard quotes on the phone, and knew his inventory minute by minute, and answered my obsessive questions down to VIN numbers. This was a huge contrast to others (Walnut Creek wouldn't quote anything on the phone, categorically stated they wouldn't take less than MSRP even on Memorial weekend, and acted snotty and offended that I even asked.).

In the end, it was about who would start a meaningful conversation on line and then followup quickly by phone. I was most impressed by the fact that on that holiday Monday afternoon that Andreas called back to let me know when a car we were interested in had become available again (now he might have sold it in the hour it would take to get there, as they couldn't take deposits on the phone, but at least I got current information). We wound up diverting elsewhere for another color (also great folks), but Andreas called again and followed up.

Very professional, quick, informative, fair. Frankly, Andreas hustled and I loved it. No games, just cut to the chase. Love buying a car this way -- with a combination of on-line and phone work, you can save a ton of gas and waiting around, and get a fair deal. Some dealers will play this way, others won't. It isn't all the same. In the end, even though we bought elsewhere, Andreas helped our process of narrowing down options and price ranges, and was a credit to Subaru collegiality.

 
Launie D. | 2013-06-06

Although I purchased my Outback at Capitol Subaru, I wish I had purchased at Stevens Creek Subaru. Each and every time I drop my car off for service, I am treated like I am the only customer in the service lobby. Customer service is my passion, not only do I strive to provide the utmost quality and superior customer service in my professional life, in my personal life I expect the same level. Not many places meet this level, but I have to say, Matt Sammut and the rest service staff are about as good as it gets.
Avoiding service for my car like the plague was so easy in the past, with my Outback I love going and dropping my car off for service.

Looking for a Subaru or your next one, if not dropping off for service, I recommend Stevens Creek Subaru.

 
Powen W. | 2013-06-05

A few years ago I lost power steering so I took my subaru to this dealer for repair. They quoted me around $700 to replace the accessory belt because they have to remove lots of engine parts. They also up sold me a major service saying that while everything was out, they could do a major service at discount price. Now I knew that it is a 10 minutes job to replace accessory belt which cost $35. They quoted me $700 for $35 parts and 10 minutes to remove a few screws.
Don't  bring your car here, they will definitely rip you off. If you have to take your car here, arm yourself with some knowledge first, you just cannot trust this bunch of crooks.

 
Joanna L. | 2013-06-02

Yesterday my husband and I went to Stevens Creek Subaru with no concrete intentions of purchasing a car. He had been e-mailing one of the sales team members (Matthew Kanawyer) for a couple of days and was interested in what he would get as a trade-in for his current leased car. He did not think that the numbers would even come close to what he was expecting but surprisingly they did! We ended up leaving with the car my husband had his heart set on for a very reasonable price. Thanks to Matthew for not wasting our time and helping us get a deal that we could be happy with.

 
Puja S. | 2013-06-02

My husband and I just moved to the Bay area and just like any new resident our search for a new car had begun. After being guided by friends we started emailing and setting up appointments for Test driving different vehicles and that is how our journey began. We visited many car dealers and the service was getting from bad to worse. Our last test drive for that day was with Subaru for the Legacy. We were greeted by Matthew Kanawyer who had been in touch with my husband. He was extremely sweet to us and told us to let us know if we were interested.

What we liked about Matthew was that, unlike the other sales representatives he was not pushy and was not trying to boss around during the test drive.He was suggesting for us to take a left/right/ a u turn and not bossing around or directing us. His sweetness did not end here. The next day we returned to finally know the financing options but by then we had decided to buy a SUV. He was patient and told us he would be willing to drive us around and also let us know the financing options. We came back after the test drive and just as we were walking through the rows of cars, the Subaru Crosstrek caught my attention. This is it ! This is my car. We asked him how much it was for and he was patient with us after having spent 2 hours already and almost filling out forms for the Forester. He offered to let us test drive the crosstrek too. We were so impressed. Finally after being indecisive for over 4 days we got our car and it was thanks to Mat at Subaru Steven's Creek.

The other places we went to were not even willing to listen to us. One of the sales representative at the Toyota showroom actually told us that we can not afford such cars probably because we ended up going there in our workout wear! Well our current car cost us the same amount so someone's loss is Subaru's gain.

Sometimes I feel customer service matters a lot and in this case it made it enjoyable and easy for us to make a big investment. Thanks to Subaru and thanks to Matthew Kanawyer for amazing customer service.

 
sasha e. | 2013-05-31

SO...I am upgrading my review and increasing the stars to 5.  I deleted my old post and m putting this one in it's place.

We had a really hard first experience -- but after posting my story they pursued me to make it right and they sure did that.  I am pretty tired after a long difficult time, but the new GM went beyond to make things right.  They showed me everything -- did our whole deal out in the open and now we have our new start and much MUCH better service.  Thank you Brian, Ben and Mandy.  You said things had changed there and that things were different and it sure seems to be.

 
Judy M. | 2013-05-27

I've been slowly looking for my next car and have had the pleasure of dealing with this dealership again for the last several months as I've been making my decision.  I bought my 2003 Subaru Forester from Stevens Creek Subaru and was seriously considering buying my next car through them as well...( I decided on a different make this time for some variety), but can't imagine not being back to Subaru for a future car... My Subaru Forester has 254,000 miles and never had a major problem.

The customer service I have received from this dealership both from Masood, my go to guy for buying a Subaru (he has now moved on to a management position and I can only imagine that he will be an influence on others with his manor in sales), and from Chris in service has aways been awesome - helpful, honest.  On top of that Masood in sales is also patient, listens, and really wants to help get you into the car that is best for you. Not an ounce of pushiness from him.  I have only good feelings about my experience with this dealership - especially because of these two guys.

Thank you so much to you both.  I look forward to seeing you in the future for another Subaru.

 
Patti A. | 2013-05-26

I was considering buying a Subaru. It was between that and a Honda Civic HF. I had done my research and was ready to buy. I filled in the online request for a quote for the exact model I had in mind. Got back a canned email telling me how great and personal their customer service was but not giving me anything specific to the model I'd enquired about, let alone an actual quote. This was not helpful at all.

Continued to receive spam from them for weeks after ultimately buying my Honda Civic HF (awesome car, BTW). Stevens Creek Subaru's customer service was in fact so impersonal that they didn't even read the replies to the emails they were sending (signed by "Erick Smith" asking them to stop sending me emails because I had already bought a car. Turns out these weren't even emails from a salesperson, but in fact by requesting a quote I had unknowingly been subscribed to a generic mailing list to which I had to unsubscribe. This is the epitome of impersonal customer service.

Based on this experience, Stevens Creek Subaru  took a potential customer and not only made absolutely nothing of that lead but also made themselves annoying enough that I finally had to come on here to yelp to warn others... don't ask for a quote online - useless!

I am so glad I never had to interact with these guys face to face.

 
Jake B. | 2013-05-20

Purchased a new forester recently.  I was helped by Matt Kanawyer.  If you want a new Subaru I very highly recommend going to Stevens Creek Subaru and talking to Matt K.  He was very friendly and genuinely is a nice person who definitely knows how to be polite and customer service oriented.  NOT A PUSHY SALESMAN.  I had a great car buying experience there and some good laughs dealing with Tim and Mo (management).

 
Robin R. | 2013-05-18

I have dealt with several departments in this dealership and even had someone step up to the plate barking at Subaru of America for me... that's pretty awesome.  We will talk about the 2 departments that have noteworthy experiences and probably the only ones anybody wants to hear about NEwho!

I'll start with service.  4 year old Subaru, perfectly maintained with a blown head gasket- well 2 of them.  What the heck?!? You may ask as I did with anger and teary eyes.  I fought for months with Subaru of America, they even told me it had never been serviced at a dealer before, while I held the carfax in my hand detailing visits to dealers in Roseville and such.  SOA ended up paying about 65% of it, and Chris really went to bat for me on it.  I still think they should have footed the full bill for something so devastating on such a young car, but at least it was something.  I could tell if it was up to him, Chris would have repaired the vehicle at company expense, but that's not how it works folks.  So my rating for the actual company of Subaru has nothing to do with this- or the stars would probably turn into a star, and that's not fair to the dealership!  Back to the point, they got me in a loaner, fixed the heads and I felt like he really cared about my situation and tried hard as he could to make things best for me.  Thanks bud!

Sales, several months later.  So the old car still didn't feel right, no fault to service, I just think the damn thing was a lemon.  Getting ready to start school and cut back hours at work on an already paper thin budget, it was time to make or break it.  I gave my info to Brian, and also worked with Tim.  Both guys worked their tails off to get me where I needed to be to get into a new car and not have to eat top ramen for the duration of the loan for EVERY meal at least hahah.  Got me a better rate than I expected, moved everything around to slice,dice and sashimi until things fell just a hair above where I had wanted to be.  The reason for that was finance, as I bought a contract to not even have to sneeze at the car for 3 years, thus saving me money anyways.  In the end, I know I was a pain in the butt, but I appreciate all their hard work and patience.  Oh  Manny was my sales guy.  Real sweet heart, eager to please with no pressure to do anything.  Manny made me feel comfortable and when I got a call that my son had a high fever and I had to high tail it out of there, he rushed to help me transfer my things to my new car to aid my baby boy quickly.  Thanks to all you guys too!

So I love this dealership, mixed feelings about Subaru, but will continue to buy Subarus from here, so long as this one doesn't lemon out on me!  Psssh....by the way the 2013 Legacies are sexy beasts.  It grows on me more every day!

 
Autoglass Master S. | 2013-05-15

We had a great experience at SC Subaru. First off we had done a TON of homework for weeks prior to buying our 2013 Outback so when we went in, my husband knew exactly what he was looking for and for at what price. We worked with Shane and he was really great! Answered all our questions, gave his honest advise about certain things, and did everything he could to get us exactly what we wanted. Happy to say we bought the car from him and couldn't be happier. I would definitely recommend SC Subaru as well as dealing with Shane.

 
Lorrie P. | 2013-05-13

My husband and I had a simply unbelievable experience at the Stevens Creek Subaru in SC last weekend.  And I don't mean that in a good way.  We actually had to escape the dealership by sneaking away back to our car after 2.5 hours when their backs were turned!

I could weave a long and sordid tale of our woes at this dealership, but it boils down to a few things:
- The salesman who first greeted us, Mark, knew nothing about the car and kept profusely apologizing over the course of hours for being new to Subaru (even though he had "4 years of experience" selling elsewhere).
- The manager, whose name we didn't catch (older, SLIMY fast-talking guy) put on the greasiest hard sell that I've ever seen.  He actually said the line, "what do I have to do to get you in a car today?" - something we've only ever seen parodied in movies about sleaze car salesmen.
- Both the salesman and manager would dash around like chickens with their heads cut off, leaving us unattended for 10-15 min at a time (upon a simple request like "do you have any brochures comparing the Impreza models?").
- The cars all included a "dealer markup" sticker adding around $4K to the price of the car!  We asked them about this and they said "all dealers do this, we have to keep our lights on."  But when we were about to leave, they "found a car that didn't have that markup sticker" so they were willing to sell without the markup.  WTF?
- The prices for their cars were SIGNIFICANTLY higher than what was advertised online - $29K to start for an Impreza Sport, as opposed to $21K.  We asked what the deal was - they said "every place does this (advertise lower prices, when the "real" prices are much higher) to get people in the door."  WTF?
- We told Mark that we did not appreciate his manager's style of rushing us, not answering our questions, and trying to force us to talk financing.  He said that he could guarantee that anywhere else we went, the sales would be "much worse than him."  Oh, like this is going to get us to buy a car from you???
- After 2.5 hours had gone by and they had still not answered ANY of our BASIC questions or even given us a straight quote on the model car we asked about, we said we were had to go (for the 5th time).  The manager started throwing out numbers: "What if I said you could have this car for $21K?  $20K?" and so forth.  We just wanted to be gone.  He went inside to check on something, and we told Mark we were leaving.  Mark said he wanted to get the manager to say goodbye.  We waited another minute, then my husband looked inside, where the manager was sitting with other (unfortunate) customers.  So, we high-tailed it to our car.  

We then went down the road to Toyota and Mazda, which were veritable spa experiences compared to Subaru.  I still can't believe our experience there - it makes me mad to think about it!  I want to go back there and yell at them, but I'm scared of being sucked into the vortex again.  It's sad, too, because we really had the Impreza Sport as our #1 choice before looking at cars in person, but now it's hard for me to separate the car from that experience we had.  We're heading to the Burlingame dealership next weekend - heard much better things.  UGHHHH

 
Janelle H. | 2013-05-10

Just got my husband a 2010 Nissan Rogue lightly used there. Mark helped us out and was very friendly and tried to help us get the deal we wanted on our car. Don't get me wrong, still had to haggle and be firm with our terms to get what we wanted from his superior, but overall was a good experience. Hope the car continues to perform well.

 
Bryan F. | 2013-05-07

BEST Car Dealership Experience Ever!

We (my roommate Al and I) recently leased a new, 2013 Subaru Impreza, from Stevens Creek Subaru. Both the car, and the extensive amount of personalized attention that the dealership paid us, was amazing.

Al specifically says:

In all my 58 years, I've owned 12 cars, 6 of which I purchased brand new from auto dealers in IL, and CA.  

These consisted of a factory ordered 1974 Chevrolet Camaro LT; 3 new Pontiac Trans Am's a (1976; a 1978; and a 1986, two bought off the lot, and one factory ordered); a factory ordered Honda Accord LX; and finally an off the lot 1993 Toyota Camry XLE.  

When my 20 year old Toyota became irreparable, Stevens Creek Subaru helped my roommate and I to select and structure a new car deal that worked within the time and budget constraints we were under.

Our salesman, Manny, his manager, the finance manager, the repair shop manager, and the owner of the dealership all made great efforts to see that we were attended to in every way possible.

And, not one of my previous cars approach the comfort, handling, and options of my newly leased Subaru Impreza.

While at their dealership, we were asked repeatedly if we needed anything, and were treated as well as I've ever been by any dealership.

Our whole experience was handled professionally, yet with a genuine family-like feel. I would definitely recommend both the automobile and Stevens Creek Subaru to anyone looking for a new or used car.

 
Josh C. | 2013-04-25

First off let me just tell you, I dont know about any of the other salesmen but if you request GLEN, he will probably be the best guy to deal with.

I came in looking around for a WRX and was a bit skeptical because of the lack of variety they had on the floor. Fortunately enough, I dealt with a guy named Glen. I told him what I wanted and that I'm very particular about what I want in my car especially if I'm about to drop 30k for a car. Unfortunately, the first day I went to see the lot, there wasnt any of the WRX's that I was interested in. So I told Glen that if he found exactly the right color, and specifications, then be sure to call me back and let me know.

Exactly a week later, I get a phone call from Glen, telling me that theres a WRX that he received that he wants me to check out. So I go there, and sure enough there was a car that I was really interested in. Everything about the car was what I wanted except for the lack of the dimming rear-view mirror. I told Glen that this was a necessity and he was able to hook it up free of charge.

As for dealing with the other sales managers and store managers, I did feel like they were a bit of a grease ball, and that they were just there to make money off of me. So you can be your own judge on that.

The sole reason why I'm giving this 4 stars is for Glen. He is genuinely there to help you find the right car. He even called me back a few times to see if I'm satisfied with my purchase. His motto is that your are his customer forever and not just a one time customer that he wont care about after buying that car.

So my advice, ask for Glen.

 
Martha A. | 2013-04-19

I bought a car here last weekend.  What a great car!  What an easy experience!  These guys are pros at being clear and helpful, and saving your time.  I have been to other dealers -- don't hesitate to go here.  Thanks Shane and  Andreas!

 
Brinda S. | 2013-04-17

Mr Chip Miller, a sales agent at Stevens Creek Subaru was very helpful in finding a Subaru car for me that exactly matched my requirements. I was particular about dark interiors, the color, etc.  and Mr Miller did everything he could to find me a car that made me happy. He was wonderful and pleasant to work with. I am glad I made the right choice.. Subaru it is!

 
Christina T. | 2013-04-15

Let me tell you a story:

I wanted a Subaru. I went to the dealership. I kept in touch with the first dealer that approached me. His name was Brad. He told me that I had a loan approved already with the dealership. I went in the next day thinking that was true and attempted to negotiate a deal. Brad did what he could and eventually I had to get passed me on to another dealer named Shane...who passed me to another dealer named Rocky. Not only did those two attempt to convince me to buy another car because I supposedly "didn't want the car enough", they also would not give me a loan. Talk about being helpful?

Sure, go ahead and assume that I just was unqualified and unable to afford the car...but let's fast forward to right now:

I own the Subaru I wanted. I got approved for a loan through a dealership with a very low rate. I got a great deal with the accessories I wanted.

Moral of the story is, the people here don't give a shit about you, nor are they very helpful. They made me feel as if I couldn't get the car I wanted and I almost wanted to give up. Luckily I didn't because I got my car about 5 hours later at Capitol Subaru with ease.

Brad did what he could in trying to help me, but as for Shane (the dude with the little-man syndrome) and Rocky, you were absolutely no help at all so the both of you can kiss my ass. Not to mention I sent a web inquiry three times last month in regards to the car and nobody followed up.

If the owner so much as attempts to delete this post, go ahead. I'll be glad to repost it every day if I have to.

 
travel r. | 2013-04-15

2003: New Car Sales: Horrible experience in 2003 ... didn' t buy, went up to SF.
2012: Parts Dept., wrong parts - even after checking the vin.
2013: Parts Dept , rude, incorrect information on parts and assembly ... thier information was inconsistent with OEM manuals.

Too many Subaru Dealers to waste any more time with SC ... I'll drive a bit and smile.
For service I like Carlsen for  their professional, high quality pleasant service.
Capitol Subaru is a good spot for parts ... haven't bought cars there yet.

 
Jason H. | 2013-04-10

SC Subaru 100% met my expectations, though that is not meant as a compliment.  I had a really bad experience with them around 2009 (I'll explain below if you're curious) which set my expectations quite low this go around.  Quite honestly, I had no intention of actually purchasing a 3.6 Outback Limited from them, but they're close by so convenient to check it out and test drive one.  However, I was open to the possibility that things had improved since my last encounter.  They had not.

To start - I was approached by Ben, and he was friendly / helpful enough.  I asked for an estimated trade-in value on my '07 WRX.  Instead of telling me what they would give for it, they told me that if I tried to sell it myself, I'd get maybe $9,500, maybe $500 more if it were a friend (and who up-charges a friend?!).  When I pointed to the EXACT same year / model WRX they had on their lot listed for $19,995 he just grinned like "ok, you got me".  Strike 1 for integrity.

Strike 2 was pressuring me to come back that night with my wife.  We did, but b/c she wanted to see the car.  While there, we went on a 5 minute test drive.  Yes, they gave us a mere 5 minutes behind the wheel, total, not for each of us.  All city driving, no freeways.  When we got back, he wanted us to buy that night.  Ok, understandable, but not acceptable to respond with "why not?" when I say we're not going to make a decision like that on the spot without discussing.

Strike 3 came when I asked him to think about an offer price for the car and he told me that unless I was buying the car right then, he wasn't going to discuss prices.  I politely thanked him for his time and said I'll go to Carlsen instead, at which point he said that they could match or beat whatever price Carlsen gave.  Cool, but you can't seem to match their civility.  Go elsewhere, and check out my Carlsen Subaru review as a place to start.

-------------------------------
My 2009 experience -

Quick and to the point, I was concerned about high gas prices and constricting economy, so I wanted to trade in my thirsty WRX for the economical non-turbo (and redesigned Impreza).  Numbers were agreed upon, a deal was struck and I thought all was good.  While they were finishing gathering the paperwork, I moved all my personal belongings out of the old car and into the new, and handed over the keys to my beloved Rex.  Papers ready to sign and suddenly all the numbers were different, ALL of them.  When I went WTF with the finance manager, his response was, "What do you care, it's still less than what you're paying now?".  Deal off - I tore up the papers and ask for my keys back.  30 min later, they still hadn't returned my keys.  I chased down the salesman and he very rudely blew me off saying he didn't know where my keys were.  It took me telling they sales manager that the keys were either about to reappear or I'd be calling the police.  2 minutes later I was back in my car and on my way home.

In truth, I kind of owe SC Subaru for their horrendous treatment.  Had I gone through with the deal, I would have regretted it for years b/c I really love that WRX.

 
Pauline K. | 2013-04-09

I still can't believe how bad my experience with Stevens Creek Subaru was...

I had been communicating with the rep for months on the price  before we finally agreed the deal on email. Then once i arrived at the dealership on the date that the rep promised that my car would be ready, the car i picked was sold.

I then chose to purchase a different color but same model ( rep promised the price would be the same) but of course when we finally sit down to talk about the price, the price came out to be completely different from what we agreed on and i had to re-negotiate the price again. They gave me BS on this car is a newer inventory and have better equipment on the car therefore it is much higher in price, but when i asked them what it's better on the car, the rep cannot even come up with the answer.

Overall, It was just so horrible that i dont think people should ever come here to purchase car from them. Subaru is a great car brand and dont let the dealership ruin your love toward the car!

 
Erin H. | 2013-03-25

I'll preface this review by saying that my rating is tentative. I have only had one experience with Stevens Creek Subaru but it was a very pleasant one.

Yesterday (Sunday 3/24), the BF and I came in looking to buy a new car. We arrived around 12:30 and were instantly greeted and helped out. Brad, the salesman who helped us, was genuine, knowledgeable and honest. He definitely had some salesman tricks, but on the whole was quite pleasant to deal with.

We told him our budget, what our maximum monthly payment should be, and both of our incomes/credit scores. He promised that he would be able to get us what we needed and we would be able to drive away with the car that day.

Brad did not disappoint. After some negotiating, we settled on a price that we were both comfortable with, and a monthly payment we could handle. He didn't try to push us or pressure us which I really appreciated.

After agreeing to the new price, we were sent to Abbi (sp?) in finance who patiently explained all of the paperwork and answered all of my (stupid) questions.

All the papers were signed and we got the keys to our new 2013 Subaru Impreza Sport! (which, btw, is an amazing car, just in case you need one more person to tell you that).

So to sum up, we had a great first experience buying from Stevens Creek Subaru but I will update with our experience with the service department when the time comes to service the car.

Thanks Brad and Abbi! :)

 
Ray W. | 2013-03-22

Chris is amazing. He definitely does everything he can to make sure you have the best experience possible.

 
Al S. | 2013-03-20

I was contacted by Mandy re: my initial review.  I appreciate the gesture.  It seems that a new management team is in place and are working hard to build up the reputation.

I'm not in the market for a car, but I thought I'd stop by and see what has changed.  This is more of a 3.5 stars, but because my experience was very limited, I put 3 for now.

I pulled in on my motorcycle and was greeted even before I got off the bike by Eric.  We did a small talk, I went straight to the point, looking for the BRZ, he took me to 2 cars, informed me that both were sold already.  He offered me a test drive the Monday, but I couldn't go.  Overall impression is good, definitely better than 5 years ago when I first stopped by.

Now if I could suggest how things could be better in general...

I prefer to be greeted after I was properly off the bike and had my helmet off.  Give people time to gather themselves, have a quick look around and absorb what's going on.

It's okay to say hi and introduce one-self, but give them breathing room.  Stay within the vicinity, so the prospect knows who to look for when he/she have questions.  I think it's okay nowadays to let the customers initiate the next step.

Don't offer numbers unless asked.  It opens unnecessary can of worms, possibly setting up unrealistic/false expectations down the line.  With that said, when asked, be honest about it.  The market has changed, buyers are a lot more informed, information are handily available.

By the way, sales people loitering outside the showroom door don't look good.  It looked like they were birds of prey waiting for their food to walk by.  I don't think the high-pressure technique work that well anymore.

 
Kasey M. | 2013-03-15

A DISAPPOINTING DISGRACE.

By far the worst experience at a car dealership EVER. I went in intending to buy a 2013 Impreza base 5 door and ended up test driving a premium because they had no gray base models in stock. I walked away at the end of the night with a quote and a handshake. The next day, they called and left no message so I called them back. Paul (the Floor Manager) didn't remember my name from the night before when I spent over an hour with him. We had been $2000 dollars apart on the price and I informed him that I could borrow another $1000. He said he would talk to the owner and call me back which he did promptly. They informed me that we had a deal and to come down to the dealership after work. I arrived and after and proeeded to get the paperwork together and after a half hour -(during which he said he was pulling the car around)- I went out to take a look and it was a base model in red- which he informed me that my wife would love-the color that is. I informed him that during the course of the night I told the salesman that he was working with that I did not want red or black with the tan interior which the kids would destroy. He then asked me for another $500 dollars to get the car that we agreed upon. I agreed because I wanted to get the hell out of there at this point. So I waited again for them to stop deliberating- or acting like they were deliberating. Paul comes back and tells me he's made a mistake on the cars pricing and that we have a problem. I told him how disappointing my experience WITH Stevens Creek Subaru had been and left. I got a better deal at CAPITAL SUBARU with no bush league used car lot crap.

 
J A. | 2013-03-11

One. Never been to a Subaru dealership before.

Worst first impression ever.

I tell them what I'm looking for and they say they don't have it. Instead of just saying here's my card, I am sorry we don't have what you're looking for today, I will call you when we get another one for you to test drive, they keep me waiting for an hour to test drive just around the block with some guy who simultaneously hits on me, tells me they are on yelp and not to give a bad review, well, now that gives me the idea.

You talk about customer service but your people didn't listen to what I wanted, didn't  respect my budget, nor respect me as a potential buyer.  Very disorganized. They don't have the prices listed on the cars, which makes you dependent on talking to your cliche salesperson. Judgmental because I'm a woman. ::oh we don't have that one, why not a sedan? Why not this? Really Insulted my intelligence. Horrible at listening skills. I tell them what I'm looking for and they say they don't have it. So they start what about this and what about that? I tell them I have a budget.
We're on yelp  you know?  You want go with me to x restaurant? :::I'm thinking- whoa, this is unprofessional:::
Oh yeah, bribe me with dinner too?
Seriously?
A drive around the block? Really? This is what I waited an hour for?
I don't write bad reviews, unless it really is horrible service. I'm going somewhere else to try a Subaru.
I had a much better experience at Nissan where I got to test drive and didn't have any pressure, nor any disrespectful treatment. I am a woman, not a bimbo.

It would also help to not keep asking me every 5 minutes what my name is.

Seriously. Get a clue. I'm there to buy a car, not be treated differently because I'm a woman.

 
James B. | 2013-03-07

Worked with a great sales guy Chip Mille, he was no pressure and really new all the facts about Subaru's, was great working with him. The finance manager Paul Marfia was straight forward did not have to go back and forth on the final price, which is great, I really enjoyed the overall experience with this dealer and its staff, I would recommend Stevens Creek Subaru to anyone looking for a great deal and no pressure zone!!  Now I can enjoy my 2013 Outback!!!!

 
Valerie W. | 2013-03-06

I didn't like my last experiences but I called anyways looking for parts, the guy they got answering the phone changed my out outlook on this place. Mike was helpful and knowledgeable, I had no time wasted. I only wish their were more customer service people like him...

 
Mikki B. | 2013-03-01

I just moved from Connecticut to Sunnyvale.  I looked on line and saw that this was the closest dealership to my apartment.  I went in once for an oil change and everything was great.  When I went back for a recall I waited about 3 hours for the work to be done, which was fine, they had told me this upfront.  The next day my husband and I were going to go to Marin and I opened my glovebox to get out my Garmin GPS and it was GONE!  I was pretty mad.  I called the dealership and asked for the Service Manager.  I got his voice mail.  We played phone tag a couple of times.  When I finally spoke with him he told me he hadn't had any issues with stealing but he would look into it.  That was the last I heard from him.  NOT GOOD CUSTOMER SERVICE.  I really didn't expect them to admit anything or pay for a new one; but a call back reassuring me he had looked into the matter and maybe a free oil change would have gone a long way in making me want to return to this dealership.  At the very least and apology would have been nice.

 
Kaan S. | 2013-02-28

Sales deprtment review:
I just bought a 2013 Impreza STI from stevens creek subaru. Sales person was very nice and friendly and was able to get me a great deal.
Few things to mention, I brought in a price quote from different local dealer and stevens creek was able to give me a better deal. I like
Cemal, my sales associate was friendly and things went smooth.
finance went fast as well. I havent brought my car back for any service yet, so I cannot give any words for parts and service yet.
I am very happy with my brand new vehicle, Thanks

 
Lisa G. | 2013-02-27

My fiance and I have been looking to purchase a Subaru WRX Premium for sometime time. After many trips to several dealerships across the bay area, Stevens Creek Subaru made it happen for us tonight!

Upon arriving to meet my fiance who had already been at the dealership working negotiation, I was greeted by several Subaru employees (Andreas Beckmann, Glen Broudy, and Paul Marfia).

Not only did the staff work tirelessly for over 2 hours trying to meet the needs of my fiance in terms of the car but they also catered to my every question and concern making me feel equally important. Paul Marfia the floow manager was outstanding working back and forth with my fiancé to make a deal happen.

Even down to delivering the car and ensuring that we understood every feature and perk of our purchase, our experience was wonderful. Andreas Beckmann made sure of that.

I personally had the pleasure of interacting the most with Glen Broudy who by far is the BEST salesman that I have ever come across. He was not only knowledgeable and kind but not the least bit pushy or eager to just "make the sale".

The reality is that in the car business, it's common to feel taken advantage of and like all that matters is your money. Stevens Creek Subaru made us feel like our HAPPINESS mattered. We will be returning here for every service and any other future business.

 
Margaret L. | 2013-02-21

I'd like to give them negative stars, never go to there, never waste your time here.

I 'd like to share what happen to me, I have purchased a forester here, this is the begin of my suffering , first of all when I buy this car, they force me to buy a service, they told me that this is what I MUST buy, and this to extend the warranty to 7 years, but when I called SUBARU America, i have been told this is the service that this dealer gives not the Subaru company gives, this mean I only can go to this dealer to get this service, but they even don't mention this at all when they force me to buy it.it is horrible!!

then two weeks after I got the car, I found the brand new car leak oil, then my friend and me go back to them to maintain, the thing is their service manager(sorry I forget the name) yelled my friend :" who are you, I am not talking with you." this is what their service manger do to a customer.

finally after a whole week and they call me to get my car back, but after 20mails driving the engine oil light is flashing all the time, I must send the car back to them again only after I get the car back.  but dear all, this is not the end, when they call me again to get the car again, I found they drive my car for more then 30 mails and tell me because they need to test it and to make sure a BRAND NEW car like this not leak oil again!!

all these are what happened to me, hope you can purchase a car in a right place!!

 
Lily G. | 2013-02-19

I recently purchased a car at this dealership and it was the best car buying experience. I spoke to about 6 Subaru internet managers and they all seemed nice enough but it seemed they all stayed within the same price range. Then I spoke to Andreas Beckmann at this dealership and be gave me the best price, didn't waver, was transparent and professional. I then called the other dealers back ready to negotiate once again. And again, they wouldn't budge and a couple said they would beat the price by $24 dollars, big deal!  Out of appreciation for the best quote straight across I wanted to give Stevens Creek my business.

I went in, looked at the car, was not prepared that day to purchase my Crosstrek xv as I was uncertain about  the colors. They didn't have the color I wanted.

I knew I wanted to purchase my car there because of the transparency. So I put a down payment and asked if they could order me the color of my choice. The next day Andreas called me and said the car was in. I came in and signed. I am as happy as a clam with my experience at this dealership. They are professional, and I will also be taking my car there for maintenance as they make you feel welcome. I will recommend Andreas at Stevens Creek to my family and friends. Ask for him for a no hassle experience.

 
Jeffrey F. | 2013-02-19

I have no idea why the bad reviews. I have dealt with these guys a few times and never a problem .
I have gone thru Andreas Beckman in the internet department  at  various times .
I have never had a problem quick smooth and without a hitch .
All ways spot on . Give Andreas in the internet department a call or email and go from there .Top service and a great explanation of my cars in and outs ...
You will be very happy ......

 
Vinit M. | 2013-02-18

Do not go here.

I researched and finalized four cars that I wanted to drive and decide which one I should buy.

1. BMW 328 xi
2. AUDI A4 AWD
3. Infinity G Sedan AWD
4. Subaru Impreza WRX

I got here at the dealership to test drive and learn more about the car. I talked to one of the guys who was on the lot he asked me if I was in the market for the car or not. I replied the above, so he said he'll be with me in a few mins and disappeared, weird.

I go talk to the receptionist and tell her that I need some help, she calls a sales guy out. (I do not want to disclose his name)

He is all cocky and asks me and what I am looking for, I repeated the whole pitch again. Next question he asks "Are you going to buy a car today?" I had already told him that it was my first day looking for a car. He pulls up a normal impreza for test drive, right when he just started I asked him if this was 265hp car, he said no and got annoyed. drives back to dealership, I apologized and said that I am sorry I forgot to mention that I want WRX test drive only. He said I really should be. WTF, Is this how you behave with your customer. Treats me like a shit and judges how much will I be able to spend on a car, thanks to this Nostradamus's son, I am never going back there  again. I like the car but this dealership sucks big time.

When he realized, eventually, based on my questions to him that I seriously am looking to buy, the sales guy is trying to be extra nice to me and asks me to set up and appointment and all which is not happening EVER.

I understand that they make their money based on how many cars they sell but the time he spends behaving shitty and treating customer like shit is exactly same as it requires being nice, just a tip if you use your head and care about your business.

 
Thea C. | 2013-02-16

Well, about a week ago I contacted this dealership about a used car they were selling. I live in San Francisco, so couldn't get there until today to look at / buy the car. We've been back and forth with the phone all week, eventually reserving the car because I was going to buy it once I test drove it and made sure everything checked out. I even had a hold put on the car, and was assured MULTIPLE TIMES that it would not be sold before I got there.

Well, I drove myself all the way down today, to be told that the car had been sold 15 minutes before I had gotten there. Even though we had a verbal agreement with the owner of the dealership that this EXACT THING would not happen.

That would have been bad enough, but then one of the salesmen had the GALL to offer to sell me another car for about $4,000 more. I believe the term is bait-and-switch gentlemen, and last time I checked, it was considered fraud.

 
Michael S. | 2013-02-13

People, you have a choice when it comes to servicing your Subaru. Even though I bought my STI at another dealer, Stevens Creek Subaru is closer to me, so I tried to make a service appointment with them.

I called to make an appointment, navigated the phone tree, let the phone ring forever, and finally got someone in the service department. The first date they had available was five days away. Before I could say a word, I was put on hold.

So I called Capitol Subaru, where I had bought my car. A real human being answered the phone. An appointment is available this afternoon. The experience was so much better. I'm happy to drive 15 minutes further when the customer service is so much better at Capitol Subaru.

 
Osama H. | 2013-02-07

The worst purchasing experience ever.

Andreas (Internet sales) is full of lies. To be polite I don't want to use the s-words here.

I read along Yelp reviews and already expect to deal with a "pack of coyotes" before roll in.  It is true!!!  Even my simple/nieve gf feel bad that Andreas and his crew's lies and dirty sales trigs. It is just not comfortable to lay eyes on them!

Andreas needs to go through proper sales and manner classes.

The General Manager needs to figure out why 1.5 stars on Yelp, and stop his team selling cars like in 1980.

And for the dealership owner.. I suggest you to know and realize the problem with your coyote team.  Your business service is 30 years behind.  I am sure you allow this to happen.

Sorry to see Subaru (Fuji Heavy Industry or Subaru USA) allows this dealership to continue running business.   See all Yelp's complains!

 
Wade G. | 2013-02-06

I bought a 2011 Forester at the end of the model year in October 2012.  From the moment I set foot in the showroom I have had only positive experiences with this dealership.  The salesman was thorough and very patient.  He negotiated fairly and I am happy with the deal we made.  VERY HAPPY.

As I left with my new car, one of the dealership owners stopped by to thank me, shake my hand, and tell me he appreciated my business.  

I have brought my Forester in for service every few months and each time I can hardly believe how nice and friendly and professional everyone is.  I get the oil changed, tires rotated, brakes inspected, and a complete safety check all in under two hours - and they have the car washed before I pick it up. WOW !!!

Whenever I am there every staff member smiles and asks me if I am being helped and if I need anything.   And if the owner is around, he is usually the first to greet me.

Needless to say I am very happy with every aspect of my experience with Stevens Creek Subaru.

By contrast - the same day I test drove the Forester - I next went to the Ford dealer up the street and was ignored by every single salesperson in the showroom and on the lot.  I was the only customer there and not one person asked if I needed help.  I guess that is onereason why I drive a Forester and not an Escape.

 
Dacia A. | 2013-02-02

I took my car into this location and the staff was very friendly. I had all my needs taken care of without even having an appointment! Thanks Stevens Creek Subaru!!!

 
Valeria S. | 2013-01-30

They take such good care of me when I go! And they're so friendly :)

 
Douglas M. | 2013-01-29

Abbreviated review: Stevens Creek Subaru (SCS) is run by evil little wannabe mobsters. Go there if you enjoy your bullsh** served with heaping scoops of lies, a side order of insults, and a big-gulp of stupidity to wash it all down.    

Transcript of Q&A regarding a used Scion FR-S

Me - Is the stick shift supposed to vibrate like that while idling?
SCS - There is no vibration, you haven't ever driven a stick (hahaha)
Me - Actually, I've driven nothing but manual all my life
SCS - Well all owners tell us that they have never driven a stick that is smoother
Me - What is the asking price?
SCS - $29,000, we had an offer for $27,500 yesterday but turned him down.
Me - It has 11,000 miles and it is $5000 more than the new car MSRP, why is that?
SCS - There is a $10,000 dealer markup on these vehicles new and a 8-14 MONTH waiting list; it is your choice.
Me - Wow, so if I order one today I will not get it until 2014-15! I think that I would rather look at the Subaru WRX in that case, could I test drive one of those?
SCS - No, you cannot, we had a lady the other day who was ready to buy one but would not if it had any more than 0 miles on the odometer, we lost the sale.
Me - Ah I see...

Fun game: how many lies you can count! But seriously, Subaru cars deserve better people selling them. Stay away from this dealership at all costs!

P.S. if you do want a Scion FR-S (almost identical car to the Subaru BRZ) just drive down to Steven's Creek Scion, they are nice guys and they have the cars in stock (not to mention the waiting list is 8-10 weeks max).

 
Tam T. | 2013-01-18

I seldom write reviews unless it's a complete must -- and seriously, this one earned it...

this is 100% completely for their SHADY way of doing business.

I wish there was an option to give them negative stars for trying to take advantage of their customers!

first off - if you ordered yourselves a BR-Z - dont COUNT on getting it... unless you happened to magically walk in on your pre-order because that's what happened to my Dad --- and i bet you, they'll try to sell it to you for MORE not knowing you pre-ordered that exact ONE!

I BOUGHT my BR-Z as a walk-in 6 months ago and regret it because of how shady their business is.... I bought it and paid an additional 3K mark-up... and trust me, wherever you go, to ANY Subaru dealerships, expect to pay at least 3K plus plus plus if not 10K for a BR-Z today....

....and decided to find an automatic one (because I had bought a manual at first) to trade in. My boyfriend had posted an ad to find local buyers and long behold, after six months of my Dad waiting, someone from THIS dealership called my boyfriend and asked to come in to trade cars.... and guess which car it happened to be -- my dad's pre-ordered White BRZ (which by the way, he NEVER got call for or was told it came in --- sound familiar to you??!?) which by the way, they didn't KNOW about. SHADY! Selling other people's order just SO they can make an additional few thousand dollars if NOT more!

They offered me $22K for my barely-driven BR-Z when I paid $31K after mark-up (3ish over MSRP)....and so far, with low miles, and over the past 6 months, I already LOST $10K?? AND they wanted me to re-buy this new car for 32K before taxes?? C'mon guys, enough is enough.... how much more money do you guys WANT to milk YOUR customers over and over again.... making people PAY a deposit for a car to take them off the market and never let them have it?

And guess what they wanted to do... they wanted to take my car in and re-mark it up to sell it to desperate car enthusiasts who will pay these PIGS because they've given all the "pre-orders away" to make an additional 3-4K extra.

Do yourselves a favor and give up the BR-z dream and keep that extra cash and stay the heck away from these shady managers and salesmen!

Paul, Brad, Mo... yeah, stay away from all of them and drive down a bit further to the Capitol Subaru or perhaps, find another car all together.

S-H-A-D-Y.

Hey Subaru: please take off your accolades in your hallway about "100% customer guarantee" -- it's a shame that you can't uphold the customer satisfaction guarantee and it's NOT a surprise why... its all about PROFIT over customers.

 
Matthew S. | 2013-01-16

0'5 stars

They didn't have the car I wanted so they lied and said they could get it from another dealer. Made me fill out all the paperwork only to call me the next day to let me know they couldn't get the car like they promised... and that because they couldn't get it they couldn't sell it at the price we agreed upon either!

Please, go anywhere else.

Not for sales, not for service.

 
Wayland Q. | 2013-01-15

Update - I appreciate that the new Customer Service Mgr wanted my business back that she arranged for some of my complaints to be looked at. I was satisfied that they finally fixed the rearview mirror and looked at the consistent leak in the right rear tire. I hope that this service is consistent and I can return frequently when needed.

 
Derek G. | 2013-01-13

I ordered a 2011 Subaru WRX from Stevens creek back in August 2010 from Tami and took delivery on Oct. 19th. The only reason I dealt with Stevens Creek was because of Tami who I originally met at the I-Club Bay Area Meet. She was great to work with but unfortunately left Stevens Creek before the delivery of my vehicle.

I will also give a nod to the financing division for doing a good job getting me in the car, but after that I'm afraid things have just gone downhill.

After I took the car home, their customer service has been horrendous. From the person who sold me the car not returning my calls and when he does take them just shines me on. To the Manager of the dealership doing the same thing to me.

I had a short throw shifter package installed by Stevens Creek, they installed it incorrectly and I had to take it to the Subaru dealer in Napa 2 days after I took delivery to have them repair it to a functional level.

At Stevens Creek I was also sold a "Maintenance Package" that covered all my scheduled maintenance, after I purchased it they changed the terms of this package in certain ways so that I don't want to keep it. I called Stevens Creek and they refused to give me a refund until they tried to change the terms of my Package again. I spoke to the General Manager (Jeff or Jim, I forget) and he told me he would call me back 3 days after I spoke to him, he did not.

I have attempted to call the dealership multiple times to get a refund on my maintenance package but I've either been hung up on, passed over or otherwise told I need to call back.

Finally, I called Subaru of America about it and they said I could get a full refund no questions asked. Subaru is a great company, Stevens Creek is not.

 
Charles B. | 2013-01-09

this is a review for katrin @ steven's creek subaru. I have to say that originally I maybe would have written a 1 star review like many others I see on here who went in for support BUT Katrin changed all that.
I got a flat tire after a couple months of just buying my new car at the dealership.
I called Katrin because she saved her # on my phone and said call for anything...and I call on a Sunday afternoon and she answers after 2 rings and gets me to call roadside assistance who arrives within half hour to fix everything and get me on my ways. (I'm not the smartest guy when it comes to this kind of stuff)

She also calls maintenance in advance to make sure they know I'm coming in tomorrow.

now when I get here (1 star part of this review) the service guy was rude (won't name any names but it's NOT Chris Hayes - he's really GREAT too) and he's like "do you have an appointment?"; " it's probably not covered by warranty";  "have a seat and I'll call you after 3 hours to have a look (keep in mind: my car is outside and I drove 15 miles to get here on my lunch break and he won't even get off his seat to check!)..

I'm about to leave pissed off and I get another call from Katrin making sure everything is OK for me.

I tell her about my experience and she makes some phone calls and gets me in front of the service manager who goes out himself and takes a look, tells me it's covered by warranty and asks me to drive back on my spare and come back when they've ordered the tire. (I'm thinking this is a little better but I can only drive 50mph with the spare and I already took a lunch off to come here and now you're asking me to come back and use my time on another day too. Give me a break, right?)

so...again... I call katrin. she pulls some strings and talks to the GM of the dealership to let me have a loaner while they're fixing my car. Turns out later they don't have any loaners left (and this rude service guy again tells me "it's first come first serve" - whatever that means...) but the General Manager "MR. MO"(super cool guy) comes out and gives me the keys to a certified used Honda EXL 2008 (leather seats, moon roof and the works).

2 days later, i have my car back. washed looking and smelling brand new, tires replaced and an overall great experience THANKS TO KATRIN.
this lady is awesome BECAUSE she didn't even sell me the car, she just finished my paperwork with me and, on top of that, ....(wait for it).... Katrin works @ the LA location now and she was doing all this for me even though she's not even obliged to anymore. Give this lady a medal!

Katrin definitely turned around a could-be mediocre experience and made it something special. Subaru - you are lucky to have her.

 
Barbara M. | 2013-01-08

We researched Outback prices before shoping around and Stevens Creek had both the best price and customer experience. (Difficult to believe but the purchase experience was really hassle-free.)
We've had the car for a year now and the scheduled service has been exceptional as well. Chris, the service rep, has been fantastic to work with. I really hope they can keep up this level of service!

 
Stephen Z. | 2013-01-04

Went in for a scheduled maintenance (oil+filter change) at 7:30am.

At 9:30am, I'm told that my tires sucked and needed to be replaced.  I was told it would be another few hours.

At 11:30am, they said it would take a bit longer.

After lunch, I stopped by, they said it would take a JUST a bit longer. 2pm the latest.

I got my car back at 4:45pm.

Yes, that's right, over 9 hours (!!!) for an oil change and some tires ??

How did they make it up to me?  They comped me like 10%....  really?

Don't go here.

 
Ryan G. | 2013-01-02

*** SERVICE DEPT DANGEROUS - AVOID! ***

Update 9/30/2013
TL;DR They said they replaced brakes and they did not.

I took my 2011 WRX to Steven's Creek Subura for ia 15,000 miles checkup (car was at 13,000miles). Service department informed me brake pads were at 2-3mm and would replace under warranty. I have paperwork saying they replaced and inspected them to be at 10mm when I left (written documentation they did this).

After experiencing poor braking performance the week after, took to independent service garage. Front pads were at 1mm, and rear at 3mm. For the safety of my family, I have had my pads and rotors replaced and will never return to Steven's Creek Subaru for service.

Also it also looks like the air filter was not replaced. I am pretty sure that is part of the 23 point, 15K checkup and they just didn't do anything with my car over the 24hrs. The paperwork was a lie.

I have since contacted Subaru of America and asked they try to fix this broken dealership, and refund the rest of my pre-paid service plan. They refuse. So sad.

From 1/2/2013
Sales: Bought my WRX from Mark here a year ago and experience was just OK (maybe 3 stars). Went in this summer interested in an Outback for the wife and got such a hard sale by different sales guy we were totally grossed out. He was really pushy, and totally telling us lies about mpg and recalls on the other cars we were considering (VW and Toyota). Slimy.

Service: this dept is useless. Been three times for routine and small stuff and they manage to get something wrong each time. Wrong trim piece, or noise problem very obviously not fixed. Also, every time there is a long wait in an area full of cranky customers. Feels like being at the DMV.

I love my car but SO regret pre-paying for service. Total rip off.

 
Mei C. | 2012-12-29

This review is for shopping for a brand new car.

I had two car shopping experiences in the past for different brands from fair to poor and never good, so I was skeptical on the quote the sales rep gave us online. I was glad that we did get the price promised after talking to Andreas (the sales rep.) in person, which helped us to jumped right into the final car inspection phase and the transaction.

Maybe the online rating and shopping trend has improved the consumer experience, but I do want to give them 4 stars for taking good care of us late on Friday night. Andreas was good at letting us know which step of the process we were at. The paper work at the financial office was also quite smooth, comparing to my past experience of sitting in the office for 30 mins just to listen someone going through each additional package I could add. This experience is much preferable.

I do appreciate Andreas helping us getting familiar with the vehicle before setting us off the road, from setting up the bluetooth to a demo of releasing the electronic handbreak if it ever gets stuck.

I'll decide if this place deserves 5 stars after couple more days with the Outback since we just got it last night.

 
Alex I. | 2012-12-26

I just bought my second Subaru from these guys.  Back in 2004 I bought a Forester, because of the safety ratings, right before the birth of my son.  Now with two, it's all the more important to keep the family safe.  I'm a fan of AWD.  If it's good enough for Lamborghini (please notice the next time you're in one: no roll bar either, AWD instead) it's good enough for me.  

Ok, so I'm an old hand at this car-buying thing.  Not my first time to the rodeo, shall we say (in our best Barney Fife!)  I did all the research, I knew what I wanted and what local people were paying for it. I called up and asked for a manager, explained that I just want to avoid doing the "dance."  I told him specifically what I wanted, that I'm shopping it around and will go with the best quote, so as to avoid the usual haggling experience.  He understood, and told me someone would call me back.  Sure enough 5 minutes later I was talking to a Shmoe who was telling me the MSRP on my car was 5 grand higher than I knew it was.  I got so F***ing pissed off!!  This is exactly what I wanted to avoid!!  I thanked him and hung up.

I proceeded to write a review similar to the one star reviews you see here.  Then I got a call back from the original manager I spoke to, asking for a chance to talk.  I ignored it.  Then I got a yelp msg from the dealership.  Give us a chance, deal with the gen manager it said.  I really don't know why, but I went ahead and called back.  they quoted me a price that no other dealership could touch, and they got my business back.  This was the right time of year to buy and all but I feel I got an AMAZING DEAL.  I even learned that "the dance" may not be as insanely preposterous as it seems, as the sales guys really don't have any latitude in negotiating a price, it's all up to the managers.   Anyway, I got an amazing deal...  a thousand dollars (US) better than anything I was expecting.  So the bit of the pain-in-the-ass at the start turned out to be totally, totally worth it.  

Do your research people, get a quote before coming in, be prepared to spend some time (although the paperwork was so quick and easy, 30 minutes tops!)  Know what you are shopping for and you won't fall for something you don't want.  Good luck.  And thanks again Stevens Creek Suby  --  Timothy, Rocky, Mathew!

 
Evelin G. | 2012-12-25

This place looks nice but beware of their tricks. We looked at a 2007 Honda element and test drove it. They told us the price was $19,000.00 which was excessively overpriced. Then they told us that they would work on the price and "lowered" the price to $14,000.00. When we went on to their website they had the car priced for around $12,998.00. This is very dishonest.
One of  the salesman tried to confuse myself and my party with a bunch of numbers but luckily I was we'll prepared with two car professionals.
I understand that they are car sales representatives and their job is to sell cars but the cheap tricks they use to pressure customers into buying is not ok with me.

 
Araba N. | 2012-12-25

I called in to find out more about their used Subarus they were advertising online. Wais, one of their salesmen happened to be coming to the Peninsula that day and was nice enough to drive me all the way to San Jose to check out their cars. I was undecided on which model I wanted and I not only got in some good test drives but learned about the pros and cons of each vehicle. Wais is extremely knowledgeable about the cars he's selling and was patient enough to answer all of my questions thoroughly. None of that desperate, pushy vibe some car salesmen give off. Overall, the whole experience was positive and I felt like I was treated very respectfully.

 
Durga N. | 2012-12-17

I wish I could give no stars!!
Terrible service, Very CHEAP tricks.
First they offer a great price and when we went, some one else shows the car. Yet another gives the quote and bargains..
Finally after 3 hours of wait to get into the talks with Finance team, they show us a piece of paper we agreed the price upon, but an entirely different car!!!
Heights of Switch and Bait and Cheap, cheap people - Andreas, Jonathan, Shahrok!
Please do not go here!

 
Anonymous A. | 2012-12-07

"One star is too kind for this slimy dealership." The sales staff here do play every dirty sales trick in the book. They ignore you and make you wait for endless amounts of time and attempt to wear you down. They played tag team sending in different people to bully you and tell you why you have to buy the car at this price now.  They do lay endless guilt trips on you about how poor they all are and their children will starve if you don't buy a car tonight.  Unfortunately I was in a Samaritan mood and I paid way too much for my car here. I agreed in the end because I was extremely tired, it was the car I wanted and frankly at the time I fell for several of their tactics like a fool.  Buyers remorse does not cover how I feel nor will it get me back any of the money they ripped me off purchasing a car.  I would hate to see what they do to women or naïve young people since I am a strong and very smart man who was swindled coming in tired and hungry to testdrive the car.  Every time I tried to get out of the place, I was cornered and cajoled and pressured and bullied. It is hard to believe this still goes on in this day and age but believe me it does. I was practically running while they were cornering me an out and out lying to me and intimidating me. They turned syrupy sweet once they got their way though let me tell you. What a nauseating memory at all is for me. Of all the dealerships you can go to to buy a Subaru avoid this Stevens Creek Subaru dealership and save yourself a lot of heartache and in my case a huge amount of remorse and money for awarding their extremely bad and unethical behavior by purchasing a car from them.

 
Thad N. | 2012-12-04

I had a great experience with Steven Creek Subaru. Andreas was the dealer I worked with, and I got a price completed via CarWoo. When I came in there were no surprises. Everything was professionally done. Andreas walked us through everything, we exchanged several emails beforehand, and he followed through very well. I've never been in and out of a dealership with a new car that fast. Excellent job!

 
Anita P. | 2012-12-02

1 star is tooo kind for this dealership . I went in to test drive the car once and then next weekend to actually buy a car after getting online quotes. The sales staff is one of the most unprofessional staff I have come across. During my entire duration at Stevens Creeks Subaru, 3 sales folks changed and each talking negative for the other. There even went down to the level of making us feel guilty for asking for a better deal, non-stop negative statements about Capitol Subaru and didnt stay by their word on their quote until the end. We eventually decided not to buy from them and walked out.

Their play dirty sales tricks, they will blame u for asking for too much, bitch about other dealerships and their own colleagues.While my hunt for Subaru still continues, I know one thing for sure, I will pay 500$ more to another dealership but not go back to them

 
Marcia B. | 2012-11-23

They are a SLIMY bunch.  We agreed on a price of $24,900 but come finance time, they added another $500 and it was closer $25,500.  that was NOT the $$$$ we agreed on.  Fuckers wasted 3 hrs and we walked out.  they did a bait and switch on me.  Im going to tell all my friends not to buy a car here.  Will use every social network out there to ensure that everyone knows how incompetent this dealership is.  No wonder their average Yelp review here is 2 stars.

 
Mohit V. | 2012-10-23

Great experience from testdrive to delivery!

*Testdrives*
We worked with Jacob Baum (see here: stevenscreeksubaru.com/d… ). Worked with us through several test drives (of different trims / options).

*Pricing*
Jacob presented one price! No bargaining was required. I did check in with other car dealers around the state for the same model and no one could beat that price.

*Finance*
Worked with Bijan in Finance. He matched the interest rate that we were getting elsewhere. He also gave us a great deal on the 7 year SAS. We also opted for the MobileTrace which was installed at my work place. Didn't take longer than it should have.

*Inventory*
They had the particular trim we wanted shipped from Bakersfield. There were literally 2 places in California where this trim was available. In general, they did seem to have a pretty good inventory.

*Delivery*
Jacob waited until after closing time to walk through the features of the car. Car was spotless! No problems. Only been driven 5 miles!

*After-sales follow-up*
So far its been good. We got a call when the Parts that we ordered after-factory, but that are on the purchase deed arrived.

 
Allison B. | 2012-10-14

One Word, One Person: Orlando!!!!!

I have never written a review on Yelp, but Orlando is AMAZING. I went to Stevens Creek Subaru looking for a new Forester, however, I am a teacher and on an extremely tight budget. Orlando searched day in and day out trying to find the right car for me. Orlando was attentive without being pushy. He knew what I wanted, he knew my bottom line for payments and he knew exactly what I wanted. I ended up going with a certified used and i LOVE it! Orlando did an amazing job even after I purchased the car - I realized there was no owner's manual and he found a brand new one for me within 15 minutes.

Honestly I don't know about some of the other salesmen - but they just reminded me of what you would see in the movies: slicked back hair, button down shirts with a few too many open buttons, and having their own conversations before greeting potential customers, but seriously ASK for Orlando and you will have the best car buying experience EVER.

 
Jesse K. | 2012-10-11

I've been looking for a new car for a while now and decided to look into getting a Subaru.  I stopped in at Stevens Creek Subaru to check out the 2013 Impreza as well as the used cars they had on the lot.  The whole experience was TERRIBLE.  The salesman didn't really want to show me the used cars.  When it came down to the new Impreza, all the sudden, it was extremely urgent that I buy that car TODAY, RIGHT NOW.  Everything they said was not about the car but about trying to get me to buy it right now.  What the heck is the urgency?  I wasted an hour with the sale rep, his manager came over offering free car washes.  Am I going to buy a new $26,000 car and be enticed by $30 in free car washes?  That makes no sense.  Then he tells me about black ice he encountered with a Subaru and how the all wheel drive saved him.  It makes no sense to talk about black ice when sitting in San Jose California.  When I finally left, it really put me in a bad mood for the rest of the day.  Why did I just waste an hour of my time listening to people trying to pressure me?   It was like sitting through an hour long infomercial.  

Then I go to Capitol Subaru.  Completely different experience!  The salesman was relaxed, spent a lot of time telling me about the different features of the cars, how they differ from different models and even other cars I was looking at.  He went over every detail of the car.  The styling, the little bumps used to reduce wind noise, the pegs in the doors that help them remain functional in the event of a crash.  We spent time test driving and I ordered a brand new 2013 Impreza.  Throughout the whole process, there was no pressure at any time.  Even after I put down a deposit, the salesman made sure I knew it was refundable should I change my mind.  No haggling and he wasn't rushed.  

If you are thinking about getting a Subaru, please check these yelp ratings. They don't lie.  Frankly, Stevens Creek Subaru is damaging the Subaru brand.  You will have a way better experience at Capitol.

 
Sandy E. | 2012-10-09

Terrible service.  Went yesterday to get some recall work done because the DMV is holding my registration until the work is complete.  I decided to have them do an oil change service also while I was there.

My appointment was at 11am, and she woman said 90 mins wait at MOST.  Two hours later I asked her what as up with my car?  She said she would check on it.  20 mins later, she came to tell me that the guys went to lunch and it would be at least another 45 mins. She apologized and offered to give me a loaner car.  

I took the loaner car so I could take my son home, but to get that arranged that took another 20 mins!  They gave me a car that had no gas and was not even clean!

They called an hour later and said my car was ready.  I drove back and picked up my car. finally. But when I looked at the service record for the oil change, I noticed some comments about the car.  One said DIRTY AIR FILTER and DRIVE BELTS CRACKED!  

Now Im furious!  They had my car for hours and couldn't even be bothered to tell me that the belts were cracked and the filter needs to be changed. I'm appalled they would let me drive away with cracked drive belts! How hard would it have been to call me and ask me if I want them to replace the belts and filter?  I already had a rental car and had driven home.  

I will NOT go back here again!  I'll drive north and go to another dealership if I have to go back to a dealership.

 
Jan Y. | 2012-10-05

I want to respond to the Subaru rep. This is not just a bad luck; it  is negligent  from your company. After your service depart. did that, all you said was a bad luck.  The oil stained my driveway, and I can't clean it.  You guys charged so much and did a sloppy job.  What makes you think I will ever come back to your company for any car services again. I should have read the reviews from Yelp prior going to you company.

 
Davlyn S. | 2012-10-04

I am actually astonished that this dealership has such low reviews overall. I came on here expecting to see something very different. This place has served me well for 12 years. I bought my first Subaru here in 2000. I bought another in 2004. The service department has always given me wonderful service. Chris is awesome and has always taken good care of me! I have a business and I am pretty active so that means my car needs to be running smooth and they make sure it happens. If I could give them 6 stars I surely would!

 
Joe S. | 2012-10-02

I bought a new 2012 Impreza here after getting quotes from several dealers via CarWoo. They made the best offer, and also the vehicle they had in stock had a better set of options pre-installed than other ones I looked at (stuff I actually wanted, as opposed to stuff I didn't want).

I was a little nervous given how low their yelp reviews are, but buying the car went smoothly... they didn't try to up-sell me or anything and they honored the price they had quoted. All in all a reasonable experience.

I can't speak to the service department, don't have any experience with it.

 
Frank And H. | 2012-09-21

I'm surprised at the negative reviews of Stevens Creek Subaru.  We purchased our 2010 Subaru Outback and have it serviced at Stevens Creek Subaru (SCS) at regular service intervals.  

First, the Outback is a great car.  One of the best we've owned and we have had Lexus RX, BMW's, and two Lincolns.  We looked seriously at a Audi Quattro and for the money the Outback is the best choice if you ever go off-pavement.  Great in the wet and snow also.  

I have personally dealt with Jeff Lofano, GM and Mohammad Ahmadi, General Sales Manager and both have been professional and honest with me.  Matter of fact, I make a point to go meet with them every time I bring the 2010 Outback in for service.  

We have had our 2010 Outback at least 10 times at SCS. The service writers we have dealt with -- Ramin Zarnegar, Kevin Akbarzadeh, Christopher Hawes, and Alec Lofano have always fair and honest with us.  Many have called after the service to see how we are doing.  

I like SCS so much I referred a friend of mine who also purchased an 2011 Outback and is very happy with the car and SCS.  

OK, I didn't give SCS a 5 star in response to someone who said the thought the 5 stars are shills.  I'm not a shill, just a happy Subaru owner and I like the dealership.

 
Justin L. | 2012-09-17

I would give it negative stars, worst Subaru dealership I have been here once for some simple services and they couldn't even get that right. I asked them to buff my Subie to get rid of some watermarks and to wash it, they performed none of those and still took my money. I know for sure Stevens Creek Subaru did not buff it, and how I know they also did not thoroughly wash and clean my car is because there was still specs of dirt in between my grill. Rude staff and lazy workers, horrible business.

 
Helen C. | 2012-09-14

I went to the Subaru dealership today to look at the Outback and was really happy with the service I received. "Cash" was the gentlement who had helped me. He was very courteous and patient. He walked me through all my hundred questions and was not pushy or eager to just sell. I was very satisfied with his genuine effort to help me make the right decision whether it was with Subaru or not. I will definitley be going back to this dealership, and seeking out Cash again for help.

 
Chris M. | 2012-09-10

Came here several times to look at various vehicles.  My initial contact with them was to look at a new Impreza WRX and 2012 non-WRX Impreza.  The latter was not yet available at the time, yet I had a pleasant no pressure experience and was able to secure a good length test drive which was not my experience at other dealerships.  While I did not ultimately purchase an Impreza due to needing a larger car, and did not purchase from this dealership due to (among other things) unavailability of the car I wanted, I had decent experiences and no horror stories, which is not something I can say about Capitol Subaru.

 
Chuck B. | 2012-09-03

Been here a couple of times, friendly and courteous, brought my wooded Outback in for a service issue and it was taken care of immediately!

 
Antoine T. | 2012-08-30

I just went back to this wretched place to buy an oil filter and the parts guy gave me a big attitude about it. He had desire to assist me and acted like it was very inconvenient to complete the task of taking an oil filter off the shelf and selling it to me. I have no idea what these people have against their customers. We are trying to give you our business! Do you know what a consumer is?

 
Victor P. | 2012-08-29

I'm cautiously optimistic that things wronged will hopefully eventually be righted at SC Subaru. As Mandy has mentioned, I was contacted by Ron the service manager.  It sounds by all accounts that he is trying with all his effort to genuinely make things right within the service department.  I am offered a refunded difference between a misquoted service and Ron has looked into making sure that my concerns are being addressed.

It's good to know that there's a manager that understands that good business and happy customers go hand in hand; and I look forward to hopefully a transformation here.

 
Mike B. | 2012-08-27

So far so good with these guys.  I bought a used 2004 Subaru Forester last week from this dealership.

A few special shout outs:

Mandy, their Customer Relations Manager.  She's awesome.  She was super responsive and has been all along.  Quick to get back to me by email, and quick to answer any questions before we bought the car.

Fred, our salesman.  It was his 3rd day on the job, and he was friendly as can be.  He gave me no indication that he was being dishonest, and was very friendly, as well as patient considering my 1 year old son wasn't having the best of times sitting in their dealership for 3-4 hours while we bought a car.  He was helpful, and super polite.

Fouad, the finance manager.  Super friendly.  Also patient with our son.  Got us in and out as quickly as he could.

The only reason I'm going with 4 stars instead of 5 is because we bought the car late at night, and had to pick up the safety inspection and timing belt paperwork the following day (service was closed by the time we got the keys).  When I picked up the paperwork, I reviewed it while looking over the car.  Everything was repaired that they noted except an intercooler hose.  No biggy.  It's sealed, and I have no check engine light.  But there was also another intercooler hose that was severely cracking, and the front passenger CV boot was torn.

In reaction to this, I emailed Mandy, and she immediately got back to me first thing Monday morning and Fouad also called me to talk to me personally.  They're going to be handling this for me.

Provided these small issues get repaired, Stevens Creek Subaru will be going from 4 stars to 5 stars in this review.

Edit and Update:

From 4 stars to 5 stars.  I took my car in last week to get my little safety issues checked out.  It looked like a couple of intercooler hoses were cracked and a CV boot needed replacing.  They gave me a 1 week estimate on getting the parts.  The parts came in in 3 days.  Chris Hayes (Hawes?) in service is a genuinely nice guy, and we chatted for a few minutes about camera equipment (I'm a photographer).  He took my car for the day to inspect it and I picked it up in the afternoon after they ordered parts.

I dropped my car off on Sunday night.  Got a call from the service manager on Monday morning.  He said he would be working with me on the repairs.  One hose, upon further inspection, didn't need replacement.  The other one was replaced.  CV boot was also replaced.  Had my car back by 5pm the same day.

Mandy, Fred, Fouad, and Chris all get 5 stars from me.  They were super helpful, and those were the people I dealt with face to face.  Great experience with these guys.

Party time.  Excellent.

 
Rick N. | 2012-08-19

I brought my well used baja in for a recall and assorted hardware. Looked on yelp after and saw how this dealer was rated and had some concerns. Mark at service was responsive to my schedule, helpful and had no issues.

 
Eugene B. | 2012-08-09

This review is in response to 8/2/2012 Alexandra H. review. She took my car in to help me out to only go through the worst experience in her life in terms of customer service. After going to the this dealership 3x for the same issue, the problem is still not fixed for something so minor. My 2012 Impreza is having issues with the both driver and passenger seats squeaking really loud when you sit and move around in them which can get extremely annoying if you dont have the music on loud.

Alex spent a total of 10 hours waiting for my car seat to get fixed over 3 days.  The first day she came in with no appt so its understandable that she would have to wait to get my car seen since we werent on the schedule. After waiting 4.5 with no communication she calls back since they failed to call her to tell her that she would need to wait til the end of day to get it fixed or to come in the next morning and my car would be the first one looked at so we decided to bring the car in the next morning. She back early in the morning to only have them make her wait again for another 3 hours before telling her that they have order a new seat and that we would need to come back again next week after the seat comes in. They said they would call when the seat came in which after tuesday we didnt hear from so she called and they said the seat came in yesterday but we never got a call. The 3rd time she came in as scheduled at 11:45 am to finally fix the seat problem. Assuming they would take my car right away, they tell her that its going to take 4-5 hours to install the seat. She was approached by a manager asking if shes the one who wrote the yelp review the other day, asking how old she was, giving her a lecture about how young people write whatever they feel like it and that she shouldnt be doing writing negative yelp reviews for nothing. She had to argue with them that she shouldnt be waiting 3-4 hours to have my taken in to get fixed when we had an appt already. Finally they agreed to take it in and after 2 hours after she waiting,  they told her they ordered the wrong seat and a new seat would have to be ordered but they wouldnt have new seats until end of Sept. They took 2 more hours to put the seat back together, she finally ended leaving at 3:45.  I feel so bad she went through hell and back to try to get my seat fixed which isnt a major issue and non the less, should take 4 hours to complete.

Im definitely going to call their Corporate Office and complain about their customer service and our terrible experience. I dont understand why their managers havent been fired yet for such negative reviews on yelp. The worst part is I shouldnt even bothered with Stevens Creek to begin with since I bought the car from Capitol Subaru. I should have stuck with just driving a little further to get great customer service.

Whoever Jeff L is from Subaru that replies to these yelp reviews acting like they really care, you better not respond to this post because I will use your name when calling your Corporate Office.  You copying and pasting your pathetic attempts to do damage control on peoples reviews and act like the dealership really cares about customer service, do everyone a favor and dont respond, it doesnt help Stevens Creek Subaru one bit...

My advice to anyone getting a subaru in bay area. Dont come here. You will get amazing customer service at Capitol Subaru compared to this place.

 
Samantha B. | 2012-08-06

I went in to Stevens Creek Subaru about a week ago just looking for a vehicle to purchase.  Nothing to buy an walk out with that day but just needed basic information on a perfect car for me.  More than one person asked me if I needed help an I received every bit of information an more on what I needed to know so I can get all my loans an information figured out so I can purchase a vehicle correctly.  Every person there was very helpful and very nice to me.  If I was able to return to buy more than one car I would come back to Stevens Creek Subaru because they are so genuinely nice and have great knowledge and care about there job and customers.

 
Alexandra H. | 2012-08-02

I went to this dealer yesterday to get my boyfriends drivers seat car fixed. After waiting 4.5 hours and no call from them, I called and was told they would need it for another 3 hours. I told them I needed to give him his car back to pick up my bf from work and he said that they could do it first thing in the morning.
Then today I woke up early to be here first thing in the morning like they asked, went to go get some coffee, came back and sat in their waiting room, while 7+ customers came and went. His car is still not fixed and they have not been keeping me up to date with the progress. I would not suggest this place to anyone! Go to another dealer, save your time and money.

 
Miss W. | 2012-07-03

I went to this dealer today and tried really hard to like them, but ended up walking away disappointed. The guy we talked to wasn't very friendly - bordering on rude - to my family. To be fair, he couldn't have helped us much anyway, since they didn't have the car I wanted in stock. Overall, not a good vibe.

I would've given them 1 more star, but I visited Capitol Subaru right after. The difference was like night and day! They also didn't have stock, but the service was awesome. The guy we talked to was very warm, professional, and didn't have that salesperson demeanor.

Capitol Subaru all the way! :D

 
K T. | 2012-06-25

Yelp should offer a NO STAR.  This place really deserves a no star.  ANNA (don't know her last name) who works for the accounting department at Stevens Creek Subaru is probably one of the rudest and most incompetent person I have ever dealt with on a professional level.  

I cancelled my third party insurance thru SGI so SGI sent Stevens Creek Subaru my refund check per their policy, which I understand.  Now the problem starts.  The check was sent to Stevens Creek Subaru on June 12, 2012, Anna received the check and emailed me requesting for some information.  I faxed her the information ASAP and today is June 25th and I still have not received my refund check from Stevens Creek Subaru.  I emailed her to check on the status of the check, I get a response with a vague answer.  I replied and reiterated my concern.  No response.  I called her directly today and again check up on the status just to get a rude and HELLO and a somewhat annoyed response.  She stated that "once the dealership gets the check, they will deposit it in their account and then the dealership will cut the check and send it out to me."  WTF??? YOU SHOULD OF TOLD ME THAT WHEN I EMAILED YOU!!!  After our brief conversation I politely thank her for her help just to hear the phone click.  SHE HUNG UP ON ME!

'm thinking to myself...what a b*tch, because of customers like us who buys cars from the dealership you work for that's how you stay employed and this is how you treat us.

***UPDATE***  I received a phone call from Anna today (June 27, 2012) with an apology.  I appreciate her addressing the issues and taking responsibilities for her actions.

 
Rosanne S. | 2012-05-17

I too am surprised by all of the bad reviews.

I purchased a new Outback from them a little over a week ago and the experience could not have been more pleasant.

Being this was my 3rd Subaru, I knew what I wanted - or so I thought.  I started by requesting a quote in email and was given a very fair quote for the Forester that I wanted.  All I needed to do was to go in and make my decision.

Since I did this through the internet, I knew who to contact when I arrived.  Andreas Beckmann.

He was very low key, no pressure and took me out to see the car I wanted.  While he retrieved the keys I started to wonder around looking at the Outbacks.  I decided to take one out for a spin and the rest is history.

Andreas applied no pressure when I decided to trade-up.  He did not try to sell me.  He gave me what I consider to be a very fair price for the new car and worked on getting me a fair price on my old Forester trade-in.

Andreas stayed 2 hours past when he was supposed to leave to ensure that I was happy with my purchase and to give me a walk-through on the car's features.

He also followed-up on several of my post-sales questions and was a pleasure to do business with.

If you want a Subaru, I would highly recommend Andreas!

 
Dan N. | 2012-05-12

snobby, arrogant, belittling salesman...saying lines like "good luck finding that car" and other sarcastic remarks just give this place a bad rap. I'm glad i took my business somewhere else. I dont see why i would want to give some sarcastic salesman my money.

 
Sharon R. | 2012-05-07

I'm not sure why all the bad ratings either - maybe we lucked out and got the best sales guy there. I went in twice this week to help my sister-in-law buy a used Subaru, and had a wonderful experience. You should ask for Mike Ramzi, because he took GREAT care of us. I mean really went out of his way to make buying a used car an absolutely pleasurable experience from looking to test-driving to purchasing. He was very kind, courteous, respectful (especially important to women buyers), never pushy and did his best to get us a good deal. We were all very pleased with the deal (we came in with a well-researched Internet price, which helped), and he threw in some extras for us to help my sister out. They gave her a reasonable trade-in for her car, which turned out to have some mechanical issues - so we didn't get as much as we hoped for from it, but it was truly reasonable considering the condition. She's thrilled with her "new" car, and we'd go back to buy a car from Mike Ramzi any time. I tell you, this guy was a gem - one of the best car salesmen I've ever encountered. I highly recommend you ask for him there. And BTW, they were very open with us on the detailed service record of the car she bought, which helped make the purchasing decision a little easier. All in all, a great experience - which is incredibly unusual for buying a car anywhere. No slime, just helpfulness and great customer service! Kudos!!

 
Brando Calrissian .. | 2012-04-13

I have a STRONG feeling many of these five star reviews are shills

There are so many reasons for this one star review that I am overwhelmed with laziness to relive all of the shenanigans I have dealt with over the years (since this is the closest dealer to my families home).

For those of you new to Yelp try sorting the reviews by the lowest first. Read all the one star reviews. You'll see plenty of well worded, detailed reviews that demonstrate how EVERY PART OF THIS DEALERSHIP IS SCREWED UP.

The sales people are something close to evil. The service department is dangerous to the health of your car. The management are crooks.

If you don't trust the negative Yelp reviews then read about them on the various Subaru forums and you will see the same trend.

 
Shannon R. | 2012-03-23

This place is exactly the reason why car salesmen get a bad rap. I dealt with two different reps there, and both were utter slimeballs. Needless to say, I didn't buy a Subaru here. (The only reason I trekked down there is because I see so many license plate covers that say "Stevens Creek" on them, that I thought the place would be good. Boy was I wrong!

If you're looking to buy a new Subaru, go to Albany Subaru and ask for Don Meyers. Don, along with the rest of the staff, are friendly, honest and an absolute pleasure to work with.

 
Derek F. | 2012-03-22

it never ceases to amaze me how poor the car buying experience can be. i've experienced it all in terms of sleazy dealers and salespeople:  bait and switch, good cop, bad cop, lies about inventories, etc. but beyond dishonesty, usually one can find some minimal amount of information about a car by visiting a dealer.

not the case with Stevens Creek Subaru. i was rushing to buy a car due to losing mine in an accident, so after just a few hours of web research, i knew i wanted to test drive a Subaru.

in short, the salesperson i had, knew NOTHING about the car. i mean nada. and perhaps to be more accurate, he *thought* he knew something about the car, so his knowledge falls into the negative territory because anything that came out of his mouth turned out to be plain wrong.

sigh...thankfully, i had read a little to quickly deduce his lack of knowledge early on. but still, i trusted that he would be of some use to find information that i couldn't find on the web in my initial survey/reading: wrong again...i wasted way too much time trying to get his help after the test drive and left trying to laugh it off, rather than being annoyed. thankfully, two days later, i got much better info from Carlsen Subaru (i'll refrain from that review until the full purchase experience is over).

the only thing i can give this salesperson credit for is he was nice.  but i don't see how he's going to make it selling cars this way. do people really want to buy a car from someone who can only spout of wrong information about he car he sells? funny thing: i don't think he was trying to deceive me about the car or sell me on it: he really thought he knew what he was talking about. sad...

 
Audra M. | 2012-03-15

I don't understand why these guys got such a bad rating. We have been to this location twice for service on our subaru. They are the only place that is open on Saturdays, which is very convenient for us.

They are super friendly, and helpful.

I love that the Westfield Shopping Mall and Santana Row are a short walk away, makes waiting for our vehicle easy.

 
Ben R. | 2012-03-02

Andreas negotiated a price with us via phone and email and then sold the car as we were driving to the dealership an hour after we agreed on a price.  All of that just to lure us in there to sell us an overpriced new car with a lie that it was a good deal.  What an unprofessional place!  Liars, cheats, and bait-and-switch salesman are all that you will find here.  Do this country a service by taking your business elsewhere and let those neanderthals make shady business deals with the unemployment office.

 
Christina A. | 2012-02-29

I have been looking for a new, used luxury vehicle (BMW or Mercedes) for the last two weeks.  Given a limited budget and specific requirments attached to my pre-approved loan (at a good rate), the process has been challenging, all the more so because I have had to deal with so many double talking sales people or no service at all.

Well, I want to highly recommend Sash Ali at Stevens Creek Subaru. He was very helpful, even though it was close to closing time. I felt he was the first person who gave me straight answers and even some tips on purchasing a used vehicle.

Unfortunately, I lost out on a great deal they had going because I could not contact my lender to approve a slightly over mileage factor for my loan.

However, I have followed up with him and hope that something else will come in that meets my requirements.

By the way, I understand you can get a better deal on the weekend and the last day of the month. Not sure if this is true, but this is the rumor.

The only reason I gave Sash three stars and not five is because he didn't know all the answers I had for the Mercedes, because he is more familiar with Subarus, but that is understandable. Still gave great service.

 
Allison M. | 2012-02-25

I don't know what all these terrible reviews are about!  I brought my car here today for a recall test, and they fit me right in when I got there, no appointment needed!  The representative helping us, Matt, was super friendly, and just *barely* underestimated the time it would take.  We got a complimentary carwash and vacuuming, too!  If I had money, I would have no qualms about car-shopping here!

 
Bo K. | 2012-02-21

Got an oil change for my Outback.  Took them about three hours but I wasn't expecting a quick in and out of a dealership service center.  Business as usual... No complaints.

 
Vladimir M. | 2012-02-18

I purchased my F 450 truck from them. I was happy with the service.

 
Blaney B. | 2011-12-30

My sister and I came in a few weeks ago for a quick look at the Forester. I wanted to show her why I liked the car. I mentioned I was running late and that I just wanted to take a peak. After showing me a few options, I said thank you and asked for a quote. The salesman did his song and said if he could find me the car in the color options I wanted would I purchase tonight. I said no. I would like a quote and I would like to see the car first. He said ok, then came back and said I can get that car for you. I said ok, what is your quote? He said well let me see, and returned back to his sales manager. I don't think I need to continue on because you can probably get the point that after telling him several times that I wasn't going to purchase tonight and I was running late AND I wanted a quote, he was not listening to his customer needs. So, we asked to speak to a manager. Simply to let him know that the customer service was poor and we wanted a quote. The manager was worse than the salesman. I told him my concerns with the salesman and that I was running late and wanted a quote. He proceeded to get into the details about their AWD system and speak down to me as if I didn't know how amazing their car was. Finally, my sister stopped him and said that this was the third time now we have said we are running late, we don't want to know the specs, we like the car, we would like a quote. But at this point we were not going to give them our business anyway simply because they were NOT listening to us. So, we left. Then, the salesman comes running after us apologizing. Indicating that he would have loved to have given us a quote but he is not allowed to. Not allowed to? I was completely baffled!

If they had listened to the customers needs they could have had a sale! How do I know this, because Capitol Subaru did and I just purchased my new 2012 Limited Subaru tonight!

You don't have to sell the product, it sells it's self. You do have to sell your self and Stevens Creek Subaru you need a major makeover in Customer Service. If I could give you NO stars I would.

 
Yaneth R. | 2011-12-28

my question is, why do they take so long to service cars?  I took my legacy for maintenance and it took 2+ hours to get it back! They also 'washed' my car but it looks like they just put it through the wash and didnt even dry it afterwards.  The windows still have stains in them.  I previously owned a toyota corolla and everytime i took it for service they always gave it back to me in less than one 1 hour.

 
Robyn C. | 2011-12-27

I'm glad I didn't read the reviews before I bought my car, I might have missed out on the great deal I got.
I did not go in to the showroom, but instead I contacted their internet sales person, Masood Mir.  He was honest and straightforward with me, and told me exactly how much the car would cost, including all taxes and fees.  He sold me a 2012 Impreza for $700 under invoice, which I thought was a great deal since the new Imprezas are in demand.  He never tried to talk me into buying any extras or add-ons.
They didn't have the base model I wanted in stock, so I had to order it.  I checked around at other dealerships, and nobody had it in stock.  Everyone told me it would take 6-8 weeks for it to come in, but it actually only took 2 weeks.
I got great financing, 1.99 % for 66 months, and no money down.  Erik the finance director was very helpful.
This dealership can offer the best prices because they sell such a high volume.  I didn't have to haggle at all.  I've never had such an easy time buying a car.

 
Kim C. | 2011-12-23

I wish I could give these sleazy SOBs zero stars.  The most corrupt, double dealing auto dealer I have ever encountered.  If you want to be treated right, go anywhere else but here.  ANYWHERE!!!

 
Ren W. | 2011-12-21

Gangsters, pure and simple.  The place is run by who have no interest in making a profit, and relish these low Yelp! reviews.   They often damage cars.  They work as if it is a social club.  They will: also slow you down with imbecilic repetition.  Avoid.

 
Olivia L. | 2011-11-27

We came in to test drive cars here, and walked out without buying anything.  The sales guy was super sleazy, and talked a lot (to the point of being lecturing).  He was so annoying that we kind of ran away from him in the end.  We did get to test drive all the models and trims that we wanted to try (they have a big selection), so this might be a good place to do some market research (they didn't seem too busy), without committing.

 
Faraaz S. | 2011-11-12

Got my 2011 Subaru WRX. Alex (salesman) and Mohammad (General Manager) and Bijon (Finance manager) - helped a lot.
Car price was great. There was a little bit of haggeling  - but that is usual for any dealership.
Alex was very helpful - and was very good. 4 stars for now - the remaining 1 star will save to see thier service in a few months....
Overall a good expereince....

 
Zion L. | 2011-11-09

Finding the right salesman to work for you is 100% the most important thing that makes or breaks the deal. This car i was helping to buy was not for me but a manager of mine. Mark Moore was the EXPERIENCED salesman who we talked to. Kudos to the dude. I went there with knowing knowledge that my guy did not have a good credit history but a good score, and the chances of him getting a car was slim to none by himself. Before this, my guy went to several subaru dealers who would not let him test drive the car. He wanted either a WRX or sti. Even though he is young wont they even entertain him? who else buys pocket rocket boy toy cars other than younger men? The moment we went there it was a no bullshit attitude he gave us, testing out both cars without any problems , and my guy choose a WRX LTD black on black for a good price. After running the score and failing on credit and work history my guy was turned down as the car was too expensive 30k out the door. Mark then told him what he should do to improve these items and get the car of his dreams at a later date. My guy was heartbroken. As i was sick and tired of my guy being late to work cause of his old car problems I told Mark to give me a number to make it work, he ran around with the finance officers there came up with a number we needed for a shot and it was DONE! now my guy is picking up his dreamcar tommorrow with a great price and a very decent APR. SO if u wanna buy a Subaru go to MARK he will make it happen. Just make sure u have what it takes to get there.

 
Kit G. | 2011-10-25

Sales Department:  We purchased our car at this dealer and had a great experience with the sales staff.  The great part was I did all my negotiations over the phone and didn't have to spend time talking about price at the dealer.  When it was time to finance the car, I was a bit skeptical since we had experienced "padded" charges with another
non-Subaru dealer in the past, however this time all the charges were valid.  The store or service manager personally thanked us for the business, which was a nice touch.   We really appreciate the professionalism of the staff.

Con:  The reason why 4 stars and not 5 is because when the stickers were removed from my front window, it was not cleaned well and you could see the area where one of the stickers were removed.  When I buy something brand new, I expect perfection.

Service Department:  We brought our brand new Subaru for the first oil change and despite the bad reviews on yelp, we had a great experience.  The service staff were professional AND to my pleasant surprise, they even washed my car!

 
Anila G. | 2011-10-24

I came to this place (6 weeks ago) knowing I WAS going to be purchasing a Subaru WRX. The salesman suggested we offer a price (after we had test drove). So we did. He then took that price to his manager  a short chubby man. We only made an counter offer at his suggestion and if this price was not welcome I would rather they have politely told us - 'sorry no can do'. We didn't push this price and we were very reasonable. Instead of a polite no, the manager, began a condescending rant that got pretty insulting. We got up an walked away.

The next day, Sunday, I looked at their website and to my shock and horror the SAME car, yes SAME car (I crossed check the stock #) was on sale $500 less than our offer. I called the dealer, spoke to someone other than the first two I had dealt with and told them what had happend. The gentleman offered to do a deal if I was to go back. My response was sorry no-can-do!!

I then went to Subaru Capital (San Jose). I didn't mention that I had already been to Steven Creeks but test drove a car, liked it and purchased it at a great price an hour later. This time I was pretty cheeky and pushed my luck. Capital Subaru is excellent. Ten out of ten for after-purchase care as well.

Steven's Creek - you really need a reality check. I'm not some desperate clueless car buyer as these are the only customers you have time for. The only reason you have an award for volume is location. When the tech bubble bursts, you're going to have to eat humble pie.

I award them half a star because the first sales expressed his apologies at the way his boss spoke to us - he could tell by my face I was pretty disgusted. I could have traded insults and made him wish he had never come into work that day but I was left speechless.

 
Alex T. | 2011-10-16

ABSOLUTELY WORST DEALERSHP experience EVER. I wish I could give negative stars. I walked in with the mind of pre-ordering a 2012 impreza. they had a model that was there which I was really happy with to see the real car. No one was there to talk to me as they had a lot of ppl which I understood. this one Indian looking (maybe middle easterner) guy asked me if I was helped. I said no. I regret talking to him after 1 min. He knows nothing!! at all. He grabbed a paper started to tell me they r selling for msrp (i mean COM' ON, I could get that everywhere. why the heck on earth should i get it from you?!). I asked him to talk about price to his manager. he came back with a price that's almost 2000 over what other dealership's quoted me. I went to talk to the manager straight up. The manager is another Indian/Middle Easterner looking guy. He is absolutely rudest person I've seen so far from a dealership. he made fun of my comment. I told him that "My parents actually leaned towards a Civic, so need his help to get me a friendly price". He ended giving me a price higher than what's written on the paper. I told him what about that paper? He said forget about that and shoved the paper away. WTF?! The way he treated me was VERY disrespectful, unfriendly, unprofessional, and dishonest! I would NOT come back to this dealship again.

I complained to someone who looked more genuine. He told me to come back and get me someone else. Yet, I was left there for ten minutes. That Indian manager came out and saw me. He gave me the most disgusting, unfriendly, and almost to a point laughing look ever. I don't know if he told his collegue to ignore me or not. But if it was legal, I would've punched him in the face with that look. After that I just left.

I am NEVER coming back here again and I suggest you don't even try. They claim themselves for being biggest dealership in California, but it does not justify their rude, disrespect, and dishonest attitude towards the customers. LOOK ELSEWHERE.

Suggestion: the people at Capitol Expressway Auto Mall were much more friendly and easy going. They told me the price online very honest.

 
Grace J. | 2011-09-30

I was not planning to buy a car when I walked into the Steven's Creek Subaru dealership. However, I wanted to take a look at Subaru Outbacks and perhaps take the plunge in six months. Big. Mistake. The salesman's name was Don, and he was perfectly nice. He showed me the 2012 model. Not my cup of tea. I prefer the older, smaller body type, and that I wanted a manual transmission. Oh!, he said. We might have one out the back. Jackpot. A 2008 Outback 2.5XT Limited. Of course, it was love at first drive. He told me how incredibly rare it was to find this particular configuration. Manual. Turbo. Perforated leather seats. I thanked Don for his time, and reiterated that I was not ready to buy. Why?, he asked. I have no money right now. He glanced at my car, a 2003 Jetta 1.8T wagon. If you own that car, he told me, you can buy this car today. Wow. We'll have to run the numbers of course, Don said. What the hell, I thought. Might as well see. The process took hours, but I was approved. Or so they said. I was told there was one caveat to my financing being approved- I must produce proof of income. Fair enough. I have a great job and income. I was excited. I was ushered into the office of one of their finance team, Erik. I reviewed the paperwork. I asked him to clarify the point about the dealer having the right to cancel the sale if they can't deliver on the financing they offered. I asked him if this could still fall through. No way, he said. That's why we need your proof of income. GREAT! I left the dealership, six hours after I arrived, in the car of my dreams. This was Saturday. On Monday evening, Don called.They were having trouble getting my financing approved. He said they were still working on it. The next day, I received a call from a guy named Mohammed, the financial manager. Yes, we're going to need an additional $5000. You can find that, can't you? Um, no. By this point I was pretty furious. I drove to the dealership. Don opened with some line about how lovely I looked. I think I actually said 'Spare me the pleasantries. That time has passed.' I let him know he has 15 minutes to explain to me why the financing I was approved for was suddenly unapproved. He fetched Mohammed, a rude, defensive, chauvinist of a man. Between all the 'honeys' and 'sweeties' the guy failed to answer a single question. Hey, I haven't done anything wrong here, he said. I'm not the one who told you your financing was approved. Well then, I said, let me speak to the manager of this dealership. That's me, he said. (a lie I found later) I said, in that case, you are responsible for your staff, and what they tell your customers. He laughed in my face. TELL ME WHY I WAS TOLD MY FINANCING WAS APPROVED. He told me to get out of his office. I was distressed. The next day I spoke to Don. We arranged that I would return the car on Friday. That Friday Don was cordial. I gave my Jetta a quick once over, and notice that they removed my license plate frame and replaced it with a 'Steven's Creek Subrau' one. Hell no. I ask Don to have someone remove it. While this was being done, I dealt with the paperwork. As I was leaving I was stopped by another salesman. He explained that he had been at this dealership for ten days, sent by the head office to deal with known issues. He wanted to know what went wrong. I told him the full story. He let me know that what happened is common. They gambled that the banks would see my high income and not see the lack of established credit. This is completely legal but utterly abhorrent and not in any way told to me until after the fact. He then reminded me that I do in fact have approved credit with them, just not for the car I wanted. They could still work with me on something cheaper. You have got to be kidding me. Had they been honest from the start, I told him, perhaps I might have walked out with a car you knew I was actually approved for. Way too late. He then nervously rambled on about how he hates to see people leave angry, the people 'sometimes post mean and unfair things on Yelp'. Ahem. It's dark outside when I drive away, relieved that the ordeal was over. The next morning, I discover two big giant fresh scratches on my otherwise dirty car. Keyed in two places, across the hood and the front passenger door. Key marks that had not been there when I inspected the car and asked for the license plate frame to be removed. Of course, as it was dark when I finally got away from them and drove off the lot, I am aware that this is something I will not be able to prove. But I think it's pretty clear what happened. This was my first experience with a car dealership. Such a shame. I still want a Subaru Outback. But one thing's for damn sure. I won't be buying it there. And neither should you.

 
Nicky P. | 2011-09-19

Picked up Subaru Outback 2011 yesterday, very satisfied with the service and price so far.  Don was our salesperson and he is very straightforward, I like his no hassle, no games attitude.  Negotiations were easy, price was super, and Don was extremely friendly.

Upon our purchase, we've been promised that they will  help out on any questions we had regarding our Outback, how to setup bluetooth, garage door opening, etc...  The offer is excellent and Don seems genuine about it, he's great.  It's only been a day, so I won't comment on whether they can meet the service level they've offered.

Maybe the dealership that their reviews have been horrible compared to others?  Maybe I'm just lucky to have gotten Don as my salesperson.  Whatever it is, I'm satisfied.

Will comment in the future about follow-ups.

 
Nhung T. | 2011-09-03

worse car dealership experience ever!!!  don't ever shop here.  go to capital subaru instead.  i went here with my boyfriend two months ago looking for a new car.  our dealer seemed nice, personal, honest but a little forgetful (two of the three certified used tribeca he showed us had problem and weren't supposed to be on the lot) during test drive, but as soon as we sat down to discuss the financial, his attitude instantly changed to almost cut throat and shady as we later found out.  both him and his boss (general manager jeff lofano) lied straight to our face about bf's credit score, quoting us almost 100 points less than what we know he has.  california law stated that dealers must provide buyers with their credit score and an explanation of how it is used. ( dmv.ca.gov/pubs/brochure… ).  these guys never did and they essentially broke the law.  i asked the manager why is their score about 100 points below what i know for sure his is and he told me for car dealership, they use a different service and calculate score differently.  total bs!  bf qualified for the 1.9% financing option but they're trying to fooled us into thinking we can only get 4.9% so they can make 3% off of the spread.  i'm so glad we walked away from them and bought our brand new subaru at 1.9% financing the next day at capital subaru.

 
Matthew J. | 2011-08-23

At the outset, I see that most reviews of this dealership are either 1 or 5 stars.  I will preface my comments by saying that our experience was totally positive and (really) hassle-free.  I attribute 99% of this to our saleman, Masood.  He is the fleet manager and I happened to talk to him on the phone inquiring about a used Outback.  It was sold and we ended up looking and buying a new 2011 Outback from him.  I only asked Masood one time for his best price and he gave me a deal better than I expected and better than I could get online.  It was so good that I did not haggle at all, even though it went against every instict dealing with car dealers in the past.  To add to that Masood gave me a fair price for my trade in, which was right in the range it should have been based on the blue book and Edmunds.  Masood found the exact car we wanted from another dealer and the whole purchase was done in about 1.5 hours, including trading in our car, signing all the paperwork and getting the final detailing done on the car.  A really welcome change from the typical dealership experience.

 
Sarah D. | 2011-08-18

I bought a 2011 Subaru Forrester from Jimmy last weekend and I could not be happier. Jimmy was friendly and never once did I feel like he was "selling" me a car. He was informative and personable and got me a great price. He even called a few days later just to make sure I was still happy and ask if I needed anything. This is the first new car I have ever purchased and I was really pleased with the entire experience. I would recommend Jimmy to anyone looking to buy a car who doesn't want the pressure of a pushy salesman.

 
carol c. | 2011-08-11

Do not buy a car here. The salespeople are not knowledgeable about the product, do not tell the truth and have no customer service skills. We came in ready to buy an Outback but had questions about the harmonic issue and steering wheel shake over 60 mph--something that is all over the Outback internet forums. Subaru is well aware of it, has a service bulletin fix that may or may not work, etc. I mean, you have to be living in a cave not to know about it. The sales guy said he had never heard of it, got the sales manager who said HE had never heard of it. Hmm. Are we the ONLY Subaru shoppers in Silicon Valley who research the car on the internet before buying? Has NO ONE ELSE brought this issue up? Of COURSE THEY HEARD OF IT. And if by chance they hadn't heard of it, it's another reason why you should shop elsewhere. Heading to some other dealers this weekend ...starting with Capitol Expwy dealer, that has better reviews. We'll see what they say. Steer clear of SC Subaru!

 
Kenji Y. | 2011-08-02

Just came here for a test drive.  Yes only came to test drive to compare cars, but ended up getting super tan because the salesman would not stop talking about his wife and wouldn't decide what car to take out for the test drive.

"Maybe you want the green one, maybe you want the red, my wife the other day.. i just love taking this thing out... I would buy this... my wife the other day shifted to neutral... "  seriously must've been doing this for a hour.

I understand he's trying to be friendly and buy trust, but this isn't a social event.  I'm here to buy a car.

The next day, my friend asked me if I've been to the beach because I looked really tan.

 
Bryce B. | 2011-07-23

I've taken my 2011 Outback in for scheduled maintenance twice and have been pretty happy with the level of service I've received both times.  They are fast to get you in, processed and the car into a service bay.  There is a pretty comfortable lounge area with wireless available, great if you are there during work hours.  The time estimate I got from the rep who helped me was right on the money, and he called as soon as the car was ready.

 
Christopher W. | 2011-07-07

Mark Moore at Stevens Creek Subaru !

I don't know where to start about my expeirence with Steaven's Creek Subaru but Mark helped me out twice already after purchasing two cars from him. He helped me work my fianance out and worked on getting me the best deal possible. When I first shopped around at other dealerships such as Livermore Subaru. I felt that I was rushed, pushed, and if my pay check wasn't big enough for them they wouldn't help. Anyways after doing some research and finding the car they I wanted, Mark made sure I was happy. He came through for me each and everytime.

Mark is also a straight up person who is willing to work with you. He takes the time to make sure your are comfortable with your purchase. What is nice about Mark is that not only after all the business part is done with purchasing the car. You want to sit down and have lunch with him. I honestly don't know or ever heard of anyone who could say that and mean it.

Thanks again for all the help Mark!

PS: I wish he worked at all dealership's so anyother car I want to purchase he could be there to assist.

 
Tamie K. | 2011-06-27

I have had a dream for years to be a car salesman, or woman. I was turned down by many stores because women can't handle it. It's a bunch of crap. But when I asked Jeff (the GM) he hired me on the spot.
Oscar, the store owner was nothing but delightful. He is simply a wonderful person. And I can't ever say enough about Mo, my manage, he took me under his wing and was always there for me. For personal reasons selling cars just didn't work out for me but I am forever grateful that they gave me a chance. It's sad to read all the mean Yelps. If you go shopping at Stevens Creek just ask for Kash and you'll get the sweetest salesman one could ever hope for, I promise.

 
Randy D. | 2011-06-07

We bought a Subaru Impreza Outback from them and had a fabulous experience from start to finish.  They were easy to deal with; they were delightful; they were fair; they were accommodating. I'd buy a car from them any day of the week. And I've bought a LOT of cars over the years.

 
Sione R. | 2011-04-11

This is the worse dealership ever!

I try so hard to give them a chance to do things right, I have been polite to them, I did not complain to them, but this last service just went way to far on wrong things they did. I have a new 2011 STi and it had a few issues.

1st. Clutch master cylinder started to stick, took it to Stevens creek for warranty, when I got the car back, I notice a smell of oil coming in to the vent, I had a friend look at it, and found 5 hoses was disconnected that the dealer never put back on when they did the repair on my car. I did not complain becuase I figure it was probably a simple mistake.

2nd. I had a flat tire, American tire fix the flat for free, then I took the car to Stevens Creek to fix the alignment, and my friend saw the finally alignment numbers and notice dealer was trying to correct a pull by alignment which was not the alignment, it was the tire that was repair was put back on the wheel backwards, and sad thing is, when the dealer did my alignment they rotated my tires so they had the tire in their hand and should notice the marking on the tire that it was wrong.

3rd. My tranny's4th gear syncro went out, I drop the car off in the morning, and my service advisor never called me to let me know that the work was going to be be done or when they going to start the work. I try calling the advisor but he never return my call. I had no clue when they going to start working on my car and how long it was going to take. I am use to how other dealers had always kept in touch with me on whats going on with my car. When I got my car back, the hose from the turbo to the intercooler was not on all the way, and saw that the hose clamp was just hanging on the hose, it was not put back on correctly. and I also found they ruin one of the nuts on the turbo to the down pipe, and the tranny is leaking oil now, and the sway bar is making a snapping noise as if the sway bar is not put on all the way. With all these problems that they created I will refuse to take my car back there to get these things fix, becuase they will just break more stuff on my brand new 2011 STi.

I would recommend for people to never use this dealer for service. This place is making me very depressed on what they done to my STi that I worked so hard for, and try to keep it in perfect condition as a show car. Now I have to take my car to Capital Subaru to fix all the stuff that Stevens Creek Subaru broke. all these things was warranty repair.

EDIT: The noise under the car was the tranny's crossbeam, another subaru dealer found that the bolts holding the tranny to the frame was stripped and that Stevens Creek has to fix it due to the cost of the repair. :( I never wanted my car to be touched by those guys again but looks like I have no choice. I hope this is the last time ever Stevens Creeks lays their hands on my car.

EDIT #2: This gets worse guys :( so i take my car back to stevens creek to fix the tranny crossbeam, it was stripped nut from the dealer not tightening down when i got the car back so the mount was hitting the bolt hard when i was driving it and ruin the nut, they retap the nut but use the same bolt! :( instead of replacing it, and when i got my car back from them, one of their employees rear ended my car when the car was in the shop, Stevens Creek Subaru has now sent my car to the body shop.

EDIT #3: I got my car back from the body shop, the crossmember is still not holding up still, it still pounding on the under body of the car, and the ABS light is randomly going on, I took a look under the car myself and saw that the lower control arm has a bunch of hammer marks, and the front axel is scratched up which looks like a pipe wrench was used on it when  Stevens Creek Subaru did the tranny work on it. I no longer have this car anymore, I got it replaced for a new 2011 STi which I will never allow Stevens Creek Subaru touch it.

EDIT #4 I just got a yelp message from Stevens Creek Subaru 11/26/2012 saying sorry for what they have done and offer me a free oil change. A $80 oil change does not make up for the $3,700 I had to pay to get my car replaced from the damage that Stevens Creek Subaru has done to it. I had to pay tax on the replacement car which cost me about $3,700. To be honest if I was a jerk I could slap that bill on to Stevens Creek Subaru in court for the damage, so coming up to me to offer a 1 time free oil change just makes me even more mad!

 
Madhav G. | 2011-03-24

This is my first yelp review on anything and I felt it was important to recognize the great service at Stevenscreeksubaru.

To start with, I was planning to lease a car and did my bit of research before walking into this place. I tell you I would have met at least a dozen salesmen in the past few days, but haven't met a genuine salesman like Mark Moore. He was very forthright in explaining the pros and cons of the vehicle based on what I was looking for and to top it all showed a lot of patience hearing me out. I guess its common for a salesman to say that you can reach out to him anytime even after the deal for any issues. And I tell you Mark for sure will keep his promise.

I am really happy to have got an amazing deal on my new Subaru. But it was not a cakewalk. This is why...

My second review is for Erik Chernushin, their finance Director. If it wasn't for his continuous push and follow-ups with Subaru finance, I would have either given up my lease or spent an additional 50 bucks on my monthly payout. I was in a tough spot where Subaru finance was not approving my 36 month lease because of my visa restrictions and was approved it only for 30 months. I had already leased the car by then and was wondering what to do. Erik was very prompt in turning the whole situation around in my favor by talking to Subaru and convincing my case to be taken up as a one off, and he did pull the whole thing off in 2 days!  

Over all I am a 'Happy Customer' !  The least I could do is to rate them 5/5.

 
Brian M. | 2011-03-17

This review is more for Mark Moore than the dealership, since I just purchased a car from him and have no other experiences to go off of. Mark is a top notch salesman who was responsive and professional to deal with. He was able to match the best price received from another dealership and was open and honest during the entire process. He does not give off the creepy salesman vibe, and gave me a price that no other dealers in the area were willing to beat as well.

I originally ordered a WRX from him, but because I became a little impatient waiting for it I ended up having him trade another dealer for an STI. We exchanged over 30 e-mails back and forth as I was trying to iron out every detail and had him canvas a 200 mile radius looking for suitable cars that would fit my exact specifications. He found a great car, gave me a good no haggle price, and had it delivered by 3pm the next day. If you're debating between a STI and a WRX have Mark give you a ride in a STI...you'll have him get you one the next day.

Mark has also offered to help me down the line should I need any tips on handling the STI or getting aftermarket upgrades. I'm currently having a blast in my STI, and would highly recommend Mark to anyone looking for a Subaru, especially a fast one. As usual, though, my finance guy was not great, and I am currently in debate over my loan app. I will update with a separate review once that process is complete, but Mark was still great to work with and deserves 5 stars.

 
Chester A. | 2011-03-15

1-star for their parts department. Never buy stuff from here: it's cheaper online anyway.  You apparently can't return stuff without a "stocking fee" even if it has been unopened. (Wouldn't let me return all-weather mats i got as a gift). Plus, the service people here like to argue when you politely inquire about their policies.

Y'all suck... again.

 
Ines T. | 2011-03-13

After having  a baby, my Honda Fit was no longer cutting it.  I went into the Honda dealership to trade in my FIT for a bigger car, only to be insulted!  I was fortunate to hear of Mark Moore at Stevens Creek Subaru.  My brother and his boss also purchased cars from Mark and had nothing but wonderful things to say.  

Mark is your man!  He is honest, straight forward, and not like your typical pushy salesman.  I contacted him by phone and we made arrangements to meet on superbowl Sunday!  Mark made sure the car fit my needs and not once did he try to push a more expensive model on me.  Erik the finance manager was also very helpful and quick.  I drove over an hour from my home to purchase my Outback  at Stevens Creek and didn't regret it at all!  

I am surprised at the poor reviews.  Contact Mark directly, he will definitely take care of you!

 
TJ M. | 2011-03-01

Doesn't Subaru (the parent company) realize how bad this dealership is for their brand?  I was so irritated by my experience here that I am inspired to write them a letter.  Even with the obviously padded write-ups from friends and family, this place can only muster two stars on aggregate.  Which just about sums them up.

I showed up with money to buy a used Outback.  I tested a Tribeca and decided to get one of those instead.  Given that this was a used car, I made an offer that was the KBB dealership rate for the model and year.  Their response was weird.  They told me that if they couldn't sell the car over the weekend, the would be back in touch.  Don't used car dealers usually negotiate?  I throw out an anchor price, and they just shrug.  I ended up going to Carsmith Motors in Fremont, and three weeks later had a Tribeca.  I then came back and read all these terrible yelp reviews, which makes me think it was a blessing in disguise.

 
Sarah H. | 2011-02-27

I test drove a car here today with "Kash". He was an absolute gentleman and a pleasure to be with. He is very knowledgeable about the cars and sensible in his advice. There was no pressure at all, and if I decide on a Subaru, it would please me to give my business to Kash.

 
Angela H. | 2011-02-26

My only experience with Stevens Creek Subaru was awful.  I purchased a used Honda Civic Si and they lied about many things (I found this out when I tried to trade it in for a new car).  While Stevens Creek Subaru claimed they had conducted a 21 point inspection, every time I asked them for it, they "couldn't find it."  They claimed to replace the odometer computer but I was told recently that this is not possible...maybe that is why the pink slip lists the mileage as incorrect.  Since purchasing it, I have had nothing but problems.  Thanks a lot for a horrible experience Stevens Creek Subaru.

 
Zachary V. | 2011-02-25

Interesting to see all these bad posts after having such a great experience; but I must say that I was absolutely thrilled with my buying experience. I dealt with Mark Moore from the beginning and we easily negotiated a great price on a 2011 WRX (lowest I could get in the bay area, even after going to Larry Fung at Carlsen who I had bought an STi from previously, he wouldn't offer me the same deal). After determining the out the door price, the car was ordered without even leaving a deposit, and Mark continually communicated to me throughout the whole process, and sent me email updates with paperwork from Subaru.

Once the car arrived he came and picked me up at my house and took me to the dealership. First thing we did was go look at my car that was still being detailed and he wanted me to look for any scratches, chips, dings, or anything I thought was wrong. While doing this I found 3-4 very small chips in the paint on the front bumper (I'm very picky about my cars, and I almost didn't say anything they were so small). But I mentioned them, Mark checked them out, and without prompt stated immediately that he would get me a new front bumper. I said wow that is great but maybe excessive, we could probably work something else out. He said no way, don't worry about it, new bumper is on the way. I was really impressed by the way this was handled; went from a very minor negative into a big positive.

After that, the paperwork took all of 30 minutes and I was out the door. great experience, love my new car, and would refer anyone I knew to go speak with Mark Moore. I can't speak for everyone else, but I will definitely be going to see Mark for my next Subaru purchase.

 
Sonia R. | 2011-02-22

WORST EXPERIENCE EVER. I took my son here over the weekend to buy his first car. The salesperson had no people skills whatsoever-he was condescending, pushy, bothered, and downright rude. He insisted on bullying me with the "facts" about how great Subaru's were, how many people drive them in a state other than CA, and that the car we were looking at wouldn't last the weekend if we didn't buy it right then and there.

The salesperson was trying to sell my son an STI that was two years old for the same price he could purchase a new, 2010 model. Once the salesperson figured out the deal wasn't going to happen, he couldn't rush us out fast enough. No waste of time for him on cordials or anything as we departed, he was on to his next victim.

Good luck folks.

P.S. My son PURCHASED a new, 2010, STI from Putnam Subaru in Burlingame the same day-the folks here know how to treat potential customers. Special thanks to Putnam Subaru in Burlingame, they saved the day after the Stevens Creek San Jose experience. Stay tuned for a full 5 out of 5 review.

 
Zac M. | 2011-02-21

So contrary to most Yelpers out there I had a pretty good experience.  I had been searching for a quality WRX STI for quite some time when I saw their listing on Autotrader.  The specs were just what I was looking for and the price was definitely right (competitive even w/ private parties w/ the same specs).  
I decided to call and ended up speaking w/ Mark D. who was courteous and receptive to my inquiry.  I setup a test drive, showed up, checked out the car (sweet!!) , told him I was only "looking," test drove it (wow!!), thanked him for his time and left.  Unlike my first car purchase (my only other purchase that is), roughly seven years ago, this wasn't a high pressure blitzkrieg or sales attack.  One word- pleasant.
After viewing two other dealerships and one private party I felt that SCS had the best deal so I went back the next day w/ my wife.  No apt- we just showed up.  Mark helped again and my wify loved the car so we decided to adopt a 2007 WRX STI!!  One other person helped us out to complete the paperwork and finalize the purchase- the finance guy, Erik C, who was also very accommodating and nice.
I have to say that it's a rare occasion when I can't find anything to be annoyed w/ during a sales transaction, especially in a big purchase like this, but things worked out just great here and I have no problem recommending this place to other people.  I'm not sure if Mark and Eric are the only two decent employees there, but they represented very well.  Bravo.

 
Gerrit G. | 2011-02-06

I made the mistake of going here to pickup some coolant, instead of driving the extra few miles to Capitol Subaru. Service at the spare parts counter was non existent. What a waste of time. I ended up driving to Capitol Subaru where they always have much better service.

 
Ryan K. | 2011-02-05

Pushy saleman that lacked knowledge of the cars.  Wanted me to agree that i was ready to buy the car if he let me test drive it.... pretty sure the test drive comes BEFORE the decision to spend $20k+ on a car.  When I said I did have a budget of $20k out the door, he got super annoyed and combative, questioning why i have a budget, talking bad about other cars I had looked at in that range, and just being an ass.

Might've bought a Subaru and maybe even upped my budget.... HAD I BEEN OFFERED TO TEST A CAR.  Went down the street and bought a brand new Hyundai Elantra instead and couldn't be happier.

If you go here, hope that Alex isn't the saleman you get...

 
Danielle L. | 2011-02-03

The salesmen that didn't make a sale...  

A salesmen, named Alex approached us as soon as we walked on the lot. Like every salesmen, he was aggressive right off the bat to make a sale. We noticed he never actually told us about the cars or any information other than, "Premium package is good." He never once made a case for the Subarus on his lot and only slandered other cars dealerships and their cars. Luckily we did do research on the cars so we were knowledgeable of the car's capabilities and packages. We asked a few times about test driving, but he kept dodging the question and said he wanted to focus on narrowing down one car that we liked. He was also very persistent in trying to get us to raise our budget that already encompassed the price of more than a few cars on the lot.

We actually narrowed it down to a 2010 certified car that we liked better than the new Subarus.  Alex the salesmen seemed excited, and immediately started talking numbers and aggressively tried to push the sale.  We told him we needed to test drive it but he again dodged our request.  He would only let us test drive the car if we were for sure willing to talk numbers afterward and purchase the car that night. We explained that we needed to test drive the car before discussing purchasing it, but assured him we were serious buyers. Allowing us to test drive would probably have pushed us in the direction to talk numbers. But he was extremely reluctant and became rude.  After 15 minutes of trying to convince him to let us test drive the car, we realized there was no winning him over.  We decided to walk away and look elsewhere.

As we thanked him for his time and turned around to leave he said loudly and unnecessarily, "I'm very sorry you were not READY to purchase a car."  This was not the case being that we did end up purchasing a brand new car that same day, elsewhere.  We were even allowed to test drive it before making a commitment.

We still like Subarus, just not the experience we had at the dealership. Maybe request someone else when you go there.

 
lonni f. | 2011-01-29

I purchased a 2011 Subaru Outback today, after working over email with Masood Mir.  The was definitely one of the more pleasant car buying experiences I've ever had.  There were no surprises, they honored the quoted price, and I was driving away with my new car in less than 2 hours.

 
Remi A. | 2011-01-28

Never going back for service!!

I don't like talking badly about people but this time I just cannot keep it for myself...

We just moved to San Jose and we have a brand new 2011 Impreza. We had a chip in the windshield that turned into a crack so my wife made an appointment to get it replaced at Stevens Creek Subaru, as it seemed to be one of the closest Subaru dealerships. First of all, they were rude to her on the phone, making her feel stupid for not knowing much about cars... Then, we take the car there and the estimate of $687 we were given on the phone turns into a $950 before tax. I guess they didn't include the molding and the labor on the first estimate... How convenient!  We decided to go ahead and do the repair. In the mean time, I had my insurance (AAA) fax them billing information so they can charge them for whatever was not covered by my deductible ($500). When I went back to pick up the car, they denied hearing or receiving anything from the insurance and made me pay the full bill. Then, they bring us the car, and there is big scratches on the left side of the front bumper!!! I ask the guy and he just kind of ignores me and goes back inside...

Like I said, never going back!!!!!

 
Kat L. | 2011-01-27

They tried to sell us a used Subaru with approx 22k miles, 2 years old, and a huge scratch/dent on the front bumper.  Here's the best part, they wanted $20k for that piece of garbage and would not budge on the price (clearly, that car was not worth $20k).  Well, Stevens Creek, we went to Diablo Subaru got the SAME car, with MORE features, BRAND NEW 2011 for less than what you were asking for the USED one. To anyone that reads this review, head up to Diablo Subaru and you will get a better deal and much better service!

 
Heidi D. | 2011-01-20

I just have to say thank you soooooo much to Mark Moore and Erik Chernushin for helping me get my new car. They were so honest and made things so much easier for me. I went to the Subaru on Capitol before and found out they were just screwing with me. I was so lucky to have a friend recommend going to see Mark at Stevens Creek Subaru because he has made me probably the happiest Subaru owner EVER!!! Your defiantly in good hands here :)

 
superdave x. | 2011-01-17

After a certified letter to both the dealership and Subaru USA headquarters, the dealer had someone call to apologize / justify their practices, and Subaru USA offered compensation applicable to a vehicle purchase within a fixed time period. Unsure whether new procedures have been instituted to prevent recurrences with other customers

 
Raquel R. | 2011-01-04

I am NOT happy with this place.
Perhaps when I have calmed down I will write a real review.

 
James L. | 2010-12-28

Don't bother with lying douches at this dealership, drive the  9 miles to Capitol Subaru where they are WAY friendlier and have a way better selection.

I was there on Sunday and spoke with the sales manager Andreas, within less than 3 minutes it was evident that this is NOT a good place to buy a car. I was interested in the WRX sedan or wagon and they had many sedans and one wagon on the lot, yet for some unknown reason I got every blow off answer from this sales manager, and if he's the manager I can only assume that the regular sales guys are instructed to act the same way. So in under 3 minutes here are the 4 bold face lies .

TEST DRIVE - I asked to test drive the WRX wagon and was told that 'there is too much traffic' on Stevens Creek, weird answer as there was definitely some traffic heading towards Valley Fair direction only, this has to be a common occurrence and driving a loop north bound would have had no traffic at all.

CAR IN EXTREMELY LIMITED SUPPLY - He told me that there was only one white WRX wagon in the entire state of California, a complete lie. There was one less than 10 miles away in the same city.

CAR ALREADY SOLD - When I asked about the white WRX wagon they did have in stock which had just rolled back in from a test drive (not sure why the traffic excuse didn't apply to that customer?) Andreas said that the car was already being sold to the guy that just did the test drive?! As if it was a done deal, it this was also a complete lie, the car was there parked the next day.

NEXT NEAREST DEALER - At this point it was clear that this guy was clearly not interested in my business for some reason, so we asked where the next nearest dealer was. Andreas replied 'in Belmont', there is no Subaru dealer in Belmont, there are however two closer ones in San Jose (Capitol Subaru) and in Redwood City (Carleson)

 
jennifer k. | 2010-12-07

Buyer's Beware!!
I've never been one to want to write something negative about anything or anybody, but after my experience at Steven's Creek Subaru, i feel a strong need to let others know about what goes on here.

I bought a used vehicle a few years back based on false information provided by Steven's Creek Subaru. They are not to be trusted are out to totally rip people off. They are the epitome of shady and sleazy car salesmen!! Do not believe anything they say or provide to you about the car you wish to purchase. Always request for your own vehicle inspection!

Their customer service is beyond bad and if you ever have issues with your car post purchase, good luck getting a straight answer out of them!

Yelp, you need to make zero an option for their scoring!

 
Lacey A. | 2010-12-02

HORRIBLE BEYOND BELIEF!

My husband and I purchase a wrx from this dealer. We live 100 miles away. We went down filled out all paper work and took it home. We repetitively try to call/ left messages to get a response about our loan. Nothing until 3 weeks later they said they  couldnt get the loan for the APR we signed for and to come down to see what they can do. We went down that week and all the did was waste our time and gas.

They werent about to forfill there end of the contract. So they took the car back and when we asked for our down payment they said they were going to give it all back! They tried a bait and switch to get us to take the car and now since we had to drive down twice putting over 400 miles on the car they want to charge us!?
Then they started scream at us like it was our fault they wrote us a bogus contract and never returned our phone calls.

I would seriously look at other dealerships. I bought my other WRX from carlsen subaru and they gave me no hassel what so ever.

I would NEVER go back to this place, they try to cheat you out of your own down payment, becomes extremely hostile with the customer and even threatened us.

NOT good at all.

Summary: bought a wrx, they were able to keep there end of the contract, returned car, they are trying to rip us off out our down payment not giving it back in full, and the floor manager became VERY hostile and screaming.

 
Lu L. | 2010-11-16

This dealership is actually one of my best test driving experiences. (I went to several dealerships on Steven Creek and Sunnyvale.) Like many things, I think it depends on who you work with. Sash was great with me. I told him up front I am still in the researching stage and what I am looking for in a new car. I am looking for a small SUV with certain specific options. He showed me the new Forester Touring model. Very patient with my questions and test drive.  Based on our conversation, he suggested that I might also like the Outback, which would be lower overall cost given the options I like to have. We tested drive one. He is right, I like it as well. He show me potential colors and how I can compare the vehicles online. Only once, he ask if I would be buy today - he prefaced it with "I have to ask", which I understood.

After an hour and a half, my husband and I left not feeling like we were pressured and actually are considering a Subaru as a choice. It was not a top choice before. I appreciate Sash's time and would definite recommend him if you want a good sales experience.

Note: I cannot comment on the finance dept or the other sales people. If I end up buying from them, I will update.

 
Alvin L. | 2010-11-07

Yelp really needs to give the option of ZERO stars! If you wanted to be treated like dirt, go to Stevenscreek Subaru. If you want to be ripped off, go to Stevenscreek Subaru. If you have the need to be insulted and your intelligence questioned because you were offered several better offers from other dealerships on the same vehicle that Stevenscreek will not come within $1000 of, go to Stevenscreek Subaru. Otherwise, if you value QUALITY customer service and associates who actually greet you with a NON-fake smile...go to Carlsen Subaru

 
Kamui K. | 2010-10-17

Went there because my gf wanted to a Subaru WRX hatchback.  We asked to test drive a manual WRX hatchback, and the salesman told us to come back on the weekday after setting up a appointment.  It was rude, insulting and it forced me to lose my temper and have him get the manager.

 
Alfred Y. | 2010-10-15

Experiencing the right of passage by buying my first, brand new car could not have been more realized when I finally drove off the lot a week after signing the papers and my first review. It was such a life changing moment, that I thought Stevens Creek Subaru deserved a follow-up review.

In the run up to that moment, Jason was there from the start. He made sure I knew exactly where, when, what and how things were going with the car--and this happened everyday leading up to the moment he put the keys into my hand.

Everyone I dealt with made sure there were no complications, and if there were, they were ready with contingency plans. Peace of mind in itself, is something difficult to label with a price since it is often priced subjectively high. In this case, it made a world of a difference in the entire transaction.

With the same understanding, Erik, the finance director, made sure I was completely satisfied with my purchase. I did my own math on an option the dealer was offering, and Erik was able to beat the offer along with additional incentives.

Their primary focus is the entire car buying experience. Everyone I worked with went above and beyond the call of duty, including additional follow-ups and contacting me on their days off.

If you can remember everyone who assisted you on a first name basis, it should be exemplary of the superior service you've had, which I often find reserved for high-end, luxury brand dealers.

 
Curry Man X. | 2010-10-12

This review is for servicing an Isuzu brand car. Isuzu left the USA market a few years back and left Subaru as their authorized service people.

This review covers two areas: The service experience and the mechanics knowledge of how to fix a dead car.

My service advisor was Kevin. I had spoken to him previously about bringing my vehicle in for the 100,000 mile service. I requested a quote to have the timing belt and water pump replaced. The amount he quoted was 45% more than what I ended up paying at another reputable mechanic shop. The service area is generally unorganized, the service reps are busy,  distracted and not the professionals I generally would consider "service orientated people" Getting the attention of your service person is itself a chore, emails, appear to be more effective, phone calls route from front desk to service advisor who is rarely able to pickup phone.

To Kevin's credit, he is a messenger for the mechanic and as such, he conveyed to me the options for my vehicle. The  diagnostic portion alone would cost approx $500.  For this amount of money the mechanic would tell me "whats wrong". I was basically paying for the on-site education for the mechanic.  With the codes that were coming off the diagnostic reader the mechanic  suggested  two solutions, a new $500 immobilizer or a new $2,300 computer. Both remedies were not 100% conclusive but given the diagnostic codes, this is the direction they were going.

I had the vehicle towed to another service place. Within less than the 1.2 hours, the vehicle was "running". This was all done for less than $200. The new mechanic offered probable scenarios that caused car to stall and asked how long I intended to keep the car. Based on this information, he offered the cheapest route possible. All the solutions offered were cheap but effective ways to keep my car running.

Making money is never easy. When you see bad service or mechanics that are not knowledgeable , walk away...fast.
What I learned this past week was to TRUST my intuition, it saved me, it saved my much loved car.

 
Oleg S. | 2010-10-07

Subaru service center:

I have gone there to change oil twice and both visits were disappointing. First time the service guy was unfriendly and difficult. The second time started with a long wait outside, before finally getting a greeting from a nice service guy. I asked for an oil change and tire rotation, the guy said "no problem" and handed me the service estimate printout. Now, this is where I made a mistake - I didn't ask "How much?" and the guy didn't state the total. The invoice had no breakdown of the costs, just the total in a small font. Net result: $70 for tire rotation. Bummer.

Don't go there for service, unless it's just an oil change. And make sure to print their coupon in the latter case to avoid a stinging. The place is overpriced.

 
Mark G. | 2010-09-10

Horrible service.  Pushy and becomes even more rude once you show signs that you're not dumb enough to buy something that you don't even want.  The only bright side of my experience was dealing with one of the sale's people (I think her name was Tamie) the first time I went there.  She is the reason I came back and unfortunately I had to deal with the other people.  Save yourself the headaches and go to Capitol Subaru.  Ended up getting a better deal and excellent customer service at Capitol Subaru.  We closed the transaction and drove off the lot at Capitol Subaru in the same amount of time it took me to negotiate for a price here.

 
Artur G. | 2010-09-07

Awful service.  Capitol Subaru is way better.

 
Jaweed B. | 2010-08-05

I bought my WRX from this dealership and got totally ripped off.  It was my mistake, but the sales guy, I think "Ash" was his name, pulled a huge con job on me.  

As far as the Service department, they are just as bad.  After an appointment they can take up to 1 hour to take your car in.  Then they proceed to very rudely deal with you.

One of my problems was the low tire pressure light came on.  The mechanic said that it was a bad sensor.  He said he reset it and then if it comes back on, they will replace it.  It came back on, after my warranty was up, and now they are charging me for it, even though I had the problem before the expiration.

I heard Santa Cruz Subaru is much better and you will have a nicer customer experience.  Avoid Stevens Creek by ALL MEANS!

 
Calvin C. | 2010-07-30

Just picked up a New 2010 Subaru Forester for the Company.
No pressure sale, quick clean, quick fill-up, and quick processing.

Took an hour and half total . In and out! Super Recommended!

Seriously, I don't understand all the other post before this.

 
Paola R. | 2010-07-12

Absolutely terrible service. The General Manager, Jeff,  really gives car dealers a bad name. I've never spoken with someone so rude and condescending before. Safe to say that neither me nor my friends or family will ever buy a car from here!

 
Nick D. | 2010-06-28

I am so unfamiliar with Subarus other than the following three facts: 1) Whenever I hear an STi drive by, it's just music to my ears, 2) Ken Block #43 (co-founder of DC Shoes) used to be sponsored by Subaru but they dropped out and now he's stuck driving a POS, and 3)  Subaru is the only car manufacturer that has commercials on the LOGO channel. :)

Unfortunately, I wasn't looking for an STi, instead I was looking for an SUV and happened to see the dealership while on Stevens Creek Blvd. so I made the stop.  Upon parking and walking two steps from my car, a salesperson comes up and immediately my guard completely goes up, as it does with most sales people.

Tamie was an absolute delight to work with.  She took the time to explain the Subaru story, the engine design, safety, features of the vehicle, etc.  I had my eye on the Forrester so we took it on a test drive without any hassle.  Upon returning back to the dealership, she drove us to the lot where all the Forresters were and showed us all the colors and different trims.

Tamie said it herself that she is a no-pressure, no gimmicks sales person and that she truly was.  If I was ready to buy a car at that moment, I certainly would've bought it from her.  One thing to note, as of yesterday, it was her 31st day of being employed.  The owners wanted to see if she'd last a month before ordering her business cards.  They should've ordered them 30-days ago!

I look forward to coming back in two weeks and purchasing the Forrester from her, she totally deserves the sale!

 
billy d. | 2010-06-21

So i go into this dealer to get a subaru wagon wrx talked to jason over the phone, this guy come out and greets me with a cigerate in my face SWEET i came in to check out a 2007 kelly blue book later found out priced the vehicle at 17500 they were asking 23995 before taxes saying it was a great deal, then tried to get me to trade in my 2008 4runner for 20 when i found kelly blue book was 28000. These guys just try to play games and bs u around and screw u out of a vehicle stay away from this dealer and manager they are bad people

 
J M. | 2010-06-05

There's a reason why the Better Business Bureau still gives these guys an "F." I made two seperate attempts to get a key cut and programmed for my Subaru here -- on the first occasion I was told the process could take up to two hours -- to cut and program a key! When I returned a few days later to try again, I was hastled by a gentleman to hurry up and take my keys off the key ring (would you get your car serviced with your house and office keys attached?!) and just as I handed over the car keys, another female in the service department began making comments that were so outright nasty that I could not longer sacrifice my dignity -- even to cut a damn key! I left frustrated and upset but in the end it was my own fault for trying to give them business when I know that Stevens Creek Subaru will NEVER come close to being a customer friendly establishment.

 
ivan b. | 2010-06-01

I had a perfect experience dealing with Mark Moore in the internet department when I leased my Subaru Forrester a couple of months ago. Even though I said I probably wasn't going to buy a car for a month, he still took me seriously and took the time to sit down and show me the numbers.
After shopping against honda and another Subaru dealership, I decided to buy without waiting the month because they had what I wanted in stock and his numbers were where I wanted to be. If you want a Subaru, deal with Mark.

 
Maria F. | 2010-05-22

This was the worst test drive experience I've ever had. I was (yes, WAS) really interested in buying a Forrester, but of course, wanted to test drive one first.

The salesman was just plain awful. He didn't know what options were available for the vehicle or any other knowledge whatsoever....why was this? It was his first day and he told us that he literally quit his job at Nissan that morning and they had him on the floor selling Subaru's that afternoon. I believe I knew more about the car than he did.

What made matters worse, he brought up financing and I knew ahead of time, I could afford this car and my credit was solid, yet he kept pressuring me to get a credit check. I (and my Fiance in the backseat) were literally arguing with him about this the entire test drive. I was so uncomfortable and could not wait to get the drive over with. That experience left me with such a horrible taste in my mouth, I quickly ruled out the Forrester. HORRIBLE PLACE!

 
Akash K. | 2010-05-18

I pray to the car gods that I never have to take my car here again. Seriously ... on a daily basis.

I know professionalism isn't top priority at a lot of dealers, but here it seems to have been completely passed over when the employees were getting trained.

First, I got my car serviced here, which was fine. A few days later I noticed that my "check engine" light was flickering on and off, so I decided to take it in. I showed up at the dealership ... and waited outside for a good 30 minutes before a service person appeared. That service person then asked if I had an appointment, which I didn't because I was planning to just drop it off and deal with not having a car for a few days, and then told me I should make an appointment and come back another day. What? I'm not demanding the car be done today ... I just want to drop it off! Ridiculous. The servicing went fine, though I feel like they overcharge for a lot of things.

The nail in the coffin was what I saw when I was waiting for my ride to arrive. I saw salespeople verbally abusing customers because their offers were "too low". I saw one sales guy get up from his desk and buckle his belt and zip up his fly. In the showroom. In public. Who does that? I saw another guy shaving while he walked around the showroom (I was there mid-afternoon, mind you). And I saw a third picking his nose. In the showroom. In public. What kind of professional training allows for this? The general manager is either blind or must think this kind of behavior is acceptable, which would make him/her the most disgusting person in the world.

I know this is California and dealerships are selling cars pretty easily compared to the rest of the country. I've been to several stellar Subaru dealers (Subaru of Plano, Pitre Subaru in Scottsdale). So car gods, if you can hear this, please don't make me go there again.

 
amy b. | 2010-05-13

Never buy a car here. I bought a Subaru and they don't keep their promises. I said that I wanted a manual, the audio deck out of my old car and also the license plate frame off of my old car. I not none of the three, due to their inability to use tools to take the audio deck and license plate frame off my car. they also didn't hold it long enough for me to be able to be my own tools, and come drive back to San Jose to get them myself. they just drove my car to the car sellers.

they just aren't good people and you should never support this business!

 
Kelly B. | 2010-05-03

I had a poor experience here, and I ended up walking away after almost 3 hours with no car.  

First, there was very poor communication between my salesman and me during his frequent trips back to see his manager.  He kept promising to fix my issue with the car's interior color and also said that due to my high down payment they would include the 100,000 mile extended warranty.  Turns out, his interior "solution" was actually going to cost me incremental dollars and the extended warranty turned out to be an additional $2,000 of cost to me.  I ended up with the Finance Manager who promptly threw the salesman under the bus explaining that he was "new" and inexperienced.  He asked to show me new finance numbers and a different color combonation of the car, and then disappeared to do so.  After waiting for him apprx 15 minutes (mind you I'd already been here 2.5 hours), I wandered out to find him behind a computer eating KFC with other salesman in a different room.  At this point I excused myself from the whole situation, and was then chased down by a third salesman who asked me "What's the deal?" because he had just pulled the new, different car up and wanted to know why I didn't want to see it.  

Needless to say, I walked away frustrated and empty handed.

 
A A. | 2010-04-25

I GOT MUGGED BY THIS DEALERSHIP. Never purchase anything from here! THEY MADE ME PAY OVER THE MSRP, convinced me its the lowest...

BUNCH OF LIARS - DISHONEST AND PUSHY

 
sharad v. | 2010-04-17

This dealership's goal is to suck you dry with their heavy handed car sales tactics and nasty attitude. had a really bad experience with the salesman when test driving their used wrx - he kept telling me there is nothing wrong with the car and that I wasn't driving it right. I found the stick crunchy and acceleration shaky - and he said that's how wrx cars are.

Then when it came to discussing the price, he said he won't talk unless we go inside his office and make an offer. And this was all in a really bad tone. When I challenged him on his abrasiveness, he bowed down and started making excuses around car sales tactics and business realities.

The sales guy name was Jason.

Needless to say, I walked away. These idiots don't know how to deal with customers.

 
Alexey N. | 2010-04-01

In 2008, I arrived into US and I was looking for a Subaru Outback, so I went to 3 Subaru dealerships closest my area: Capitol Subaru, Stevens Creek Subaru and Subaru of Santa Cruz.

Regarding Stevens Creek Subaru, it is enough to say that they attempted to push a "deal" where they avoided any questions regarding the APR for the finance agreement, only the monthly payment. I declined, went home, did my math and it turned out they were offering a "deal" just shy of 25% APR!!! Now, I understand that I was a newcomer in this country, with no credit history, but that was outrageous.

Needless to say, I never went back to them.

 
Dan V. | 2010-03-27

Many of the negative reviews are right.

First visit there, I went just to get some parts. Parts department was fine, but the salesmen were a bit odd.

Second (and last) visit there, I went in to get parts (again). Unfortunately, there was a salesman harassing me, constantly staring me down. I wanted parts, but the salesman spat "you don't need parts, you can have a new car".

After he said that, I was at the verge of snapping and losing my sanity. It was an insult against me and my car.

Worst of all, he stared me down THE WHOLE TIME. From entry into the building to the very last moment I was on the property, he stared with those evil eyes with evil intentions.

Honestly, if you want a Subaru or Subaru parts, you are better off going to Capitol Subaru or Carlsen Subaru. Capitol is OK, Carlsen is pretty good. Stevens Creek Subaru is NOT worth going to. All of my friends who have gone also have had very negative experiences.

I don't know if the business as whole is bad, but unfortunately, it gets my negative review. I don't know if it's just a few bad apples spoiling this dealer, or if most of the employees are actually unfriendly. Unfortunately for them, many of my friends and myself just hate this rude dealership.

 
Chet L. | 2010-03-01

Over the past 5 years the only decent experience I have had with this place is with the parts counter. The parts guy was helpful but the prices are a good 30-40% over what you can buy OEM parts for online. Negative experiences abound otherwise:

1. Go in looking for a specific car and tell the sales guy you are not interested in anything else and they still provide the hard sell on whatever they have on the lot.

2. Insultingly low trade in value offer (30% less than other Subaru dealers).

3. Useless salesperson who did not know where their offsite storage facility was so I was unable to view a car listed in their inventory (and no one else bothered to help).

4. Listed car on craigslist not available on lot b/c manager took it home (to be fair this has happened to me at Sunnyvale Ford too). It took 10-15 minutes for them to figure out the car was not there!

5. Refusal to have the courtesy to call you back when they promise to. 5 times for one issue I asked specifically for a call back and left messages and not once did anyone from this place call me back.

If you are looking for a Subaru make the drive over the hill and go see the folks at Santa Cruz Subaru in Capitola. We are on our second Subaru and both see their services done in Santa Cruz (which has very reasonable service rates). The people there are nice and I am positive that if you do your homework you won't pay anymore for the car you want than at Stevens Creek (and you'll get 3 years of free oil changes and 10% off services and parts for the rest of your life).

On the plus side, if you like country/christian music, you'll love spending the countless minutes on hold when you do try to call them listening to the latest from the heartland.

 
MaryAnn L. | 2010-02-16

Review for: Mark A. Moore (Fleet and Internet Manager)

In Summary: After a previous awful experience with Putnam Subaru dealership (In Burlingame), I found Stevens Creek Subaru and Mark Moore!!! He was very helpful and did not pressure me, as I am still researching the specific vehicle I want. He provided me with the information I needed and told me to contact him whenever I am ready.

In Detail:
After my awful experience at Putnam Subaru (in Buringame), I was able to find and test drive the Subaru Tribeca at Stevens Creek Subaru, with Mark Moore. I have seen the Tribeca but have not had the opportunity to test drive the vehicle and was excited to test drive it. Mark was helpful over the phone when we called in to check on the availability on the vehicle and even more helpful in person. He was able to give me a summary on the options and the specifications on the Subaru Tribeca.

With no trouble at all, we were able to test drive the vehicle without the pressure I normally feel at car dealerships. (This is our 3rd purchase of a brand new vehicle which means a lot of previous experiences with car sales people.) While we were test driving the vehicle, he did research on the vehicles available with the options I wanted; by the time we came back, he had a list of 4 cars that will suit my needs and additional purchase options if I did not like any of those. One of the vehicles came with additional options that I did not need, which he immediately mentioned that he can work out the cost to balance the options I don't need. He gave me the invoice cost of the vehicles without me having to haggle for a lower cost. I mentioned that I was still researching and test-driving other vehicles, which he gave me his business card and said to call him whenever I am ready to make my purchase.

I definitely appreciated being treated as an important customer even though I wasn't fully decided on the vehicle I wanted! Great experience with Mark Moore!!!

 
Stacie M. | 2010-02-07

A truly horrendous experience.  We were test-driving another brand of car when we noticed this Subaru dealership.   Since we are long-time Subaru owners, we wanted to test drive the new models of Outback and Forrester as we need to replace our car within the next 30 days.  We had to interrupt the salesperson's conversation with his buddy.  He took us on a short test-drive with the Outback (no freeway driving) but then refused to let us test-drive the Forrester as this was his "bread-and-butter day" and if we were not ready to buy right then and there, we were just wasting his time.  Mind you, it is Super Bowl Sunday and there were no other customers.  We have purchased from Carlson Subaru in the past and it was a delight.

 
Robert H. | 2010-01-23

Just say no.  Maybe you'll have a good experience, but you'll be the exception.  The parts and service depts are worthless, and tried to take me for $180, over a $15 lug nut 'security key'.  Read on...

Lost the "key" for my Subaru branded security lug nuts.  Subaru branded product, called the Subaru dealership parts dept, assuming this is common.  Explain the situation over the phone, "sure thing, $25 (+tax)."  Explain again (to the same person) when I arrive, "No problem, here you go."  Go out and check that it works, no dice.  "Oh, there's like 16 different keys."

What part of "I need the key for the security lug nuts on my car, in case I get a flat on the trip" was unclear, and suddenly became clear after I paid $30?

Service Dept: "We can break the locks off."  [...] "We'll need the car for 3-4 hours, and it'll cost $150."

Tire shops regularly remove 'security lug nuts' like these, and replace them with regular lug nuts, when a customer has lost the 'key'.  Takes about 5 minutes using a "bolt extractor"; Snap-On sells one made special for security lug nuts, for $50, lifetime warranty.  (Thieves just hammer on an over-size socket.)

What's more, I later learned I can get the correct replacement key by mail, for $15 shipped.

Either both the service and parts depts are incompetent, or just shameless in ripping people off. I will never, ever, be back.

 
David D. | 2010-01-20

Awful car buying experience. Got worse after I drove it off the lot. Love the car, hate the dealership staff.

 
Lesley M. | 2010-01-18

The car buying experience wasn't great but the problems arise after you leave the lot. Once they get your money they are extremely difficult to get a hold off. I bought a 2010 WRX and had to finance it. They wanted me to provide a paystub and prove of residence. I brought these things back the next day and the finance guy refused to see me because he was working on another deal. I had to hand the information off to some random employee. A week later after hearing nothing and no one returning my calls I finally got a hold of someone in finance. They said they still needed that paperwork otherwise they wouldn't tell me who was going to provide my loan. So not only did they lose paperwork that had my bank account and social security number on it, they were now withholding information from me that my insurance company needed.  They told me it would take 2-3 days to let me know who was going to provide the financing. It's been over a week and I still can't get a straight answer out of anyone. I will never buy another car from here and I'll will be getting all my service done at another Subaru dealership. NEVER BUY A CAR FROM HERE!

 
Sherif I. | 2009-12-13

I just bought my 2010 Subaru Outback today.  I had to create an account to post a review after reading the other reviews on here about Stevens Creek Subaru.  I always use Yelp to get an idea about what i am about to deal with, but have never thought to post.

After my experience I must say that I question all the bad reviews on here.  About 2 days I go, I emailed Mark Moore, the internet manager asking for a quote on 2010 Outback.  Mark told me he would give me a screamin' deal and he did.  He was professional, honest and was a man of his word.  The price he gave me over the phone was the exact price that he sold me the car at.  He wasn't pushy at all, answered all my questions, and made this one of the best car buying experiences I have ever had.  

I HIGHLY RECOMMEND MARK AND HIS MANAGER MOHAMMAD!  THESE GUYS ARE ALL STAR SALES PROFESSIONALS.

And yes I may be putting a lot on this because I got a great deal, but everything I am saying is true.  Give this dealership a chance.  Don't base your decision based on these negative reviews....and make sure you call there and ask for Mark Moore!

 
Anup S. | 2009-12-12

Pathetic service center. We bought a 2008 Outback from these guys last year and have taken the car a few times in for regular service. They never called us after the car was serviced like they said they would but we had to call them in the evenings to check on the status.  But I can live with that and have until today. The Audi dealership across the street did the same during the times we have taken our Audi for service there. So, maybe the dealers don't give a crap about service after all.

Today, my wife took the car for a manufacturer recommended recall service and was told that she had to leave the car overnight (meaning the whole weekend). She had made the appointment a few days ago and had called again yesterday to check that this service will only take a couple of hours. They assured her that this repair shouldn't take more than two hours (the manufacturer's letter suggests forty-five minutes). So, she was really surprised when the service guy told her that there are many cars they have to service and because of that, they cannot fix the car today. What's the purpose of making an appointment then?

We will *never* return to this dealership again even if I have to drive to Sacramento to get my car fixed.

And I can't wait to get the usual survey from Subaru to tell them how horrible this dealership/service center is (and I can't wait to mention the real names of the service center people). 59 reviews with 1.5 stars, maybe these guys are Internet illiterate or they just don't care.

 
Susannah B. | 2009-12-05

I didnt go here, but I was with my roommate when she did.  They ignore you, lie about how long it takes and are completely unhelpful.. take the time to drive to a different dealership.  These people know nothing about customer service..

 
Chris S. | 2009-12-03

Worst Service Center I have ever used - would never ever go back (even though it is only 5 minutes down the street).  Bought some add ons for the car and trying to get them installed I got nothing but lies, non-returned phone calls, and the run around.  What should have been taken care of in a few days took several visits and over a month to resolve.  

At the end of it, I got a survey message on my answering machine telling to to call if  I had problems - when I called the number, the woman who answered said didn't know anything about the survey, but would forward my issues to the manager, though she mentioned he most likely won't call back as he's never around (he didn't call).  

Wish I had seen the Better Business Bureau rating before I used them:
sanjose.bbb.org/Business…

Now I make the drive down to Capital Subaru which is much better.

 
Rebecca K. | 2009-10-24

This review and rating is for Mark, the Internet Sales Director.  

Although I wound up not buying a car here Mark was incredibly easy to work with and consistently offered great prices without being pushy or aggressive.  He was even quite cordial and wonderfully mature when I wound up not buying the car from him (which I cannot say about another salesman at a different dealership).  
I know people have had bad experiences with this dealership, but I have to say that I highly recommend Mark -- either he's the one shining light here or things are changing at Stevens Creek, but either way my interactions with him were always pleasant and straight-up fair.

 
Stephen W. | 2009-09-27

If I can give negative scores I would. All the reviews from previous posters are correct. These guys are a$$'s. Every one of them, from their general manager to their financial guy who handles finishing the buy. I don't want to buy warranty and most likely i'm going to not keep it stock and my friends are all mechanics or engineers so i don't need warranty either way. Their finance guy becomes all disgruntled and says my friends will screw up the car. The General manager keeps asking me why i want this car, why don't i buy something cheaper since i'm not meeting their price.  The first time i was there i wasn't even allowed to test drive cars!~ This dealership seriously needs some huge wake up call on manners. it's like they don't want to sell cars.

 
Hugo F. | 2009-09-14

I didn't have any issues with this place; I bought a WRX in Dec 2006 from there - can't remember the sales guy's name, as it was a few years back, and they were pretty standard car dealership. I did end up going to Santa Cruz for service as it had so many glowing reviews, though.

Not being able to resist the lure of the Impreza after a couple of years with an SUV, I went back there this weekend and bought an '09 STI from Masood, the internet sales guy.

I was particularly after an '09 as I didn't like the '10 interior, and they had the right car on the lot. I used the subaru webform to get a rough trade-in quote - he emailed back with a good price on the STI and used edmunds book price for a guideline trade-in.

When I arrived later that day he competently answered all my questions about the car, model year differences, options etc, came with me on a brief - 10 minute or so - test drive, found the nav DVD and let me play with that for a while, etc. No pressure at all.

We then had an hour or so of completely good-natured back and forth on the value of my trade-in before we settled on a deal that suited me (inc 0% for 48 months on the difference) and I was out of there with all the paperwork done in a couple of hours. Even the finance guy was nice and tried to sell me absolutely nothing extra, which is a first in my experience.

So: I can't vouch for walking in off the street, but working on a deal in advance with Masood worked out just fine for me. They shift a lot of cars and tend to have more choice than many other local dealers, especially of high end models like the STI.

My only complaint is that there aren't any decent roads around the dealership... you'd have to go a way to find anything that would allow you to frighten the salesperson on the test drive. Not really much they can do about that though, don't think they would really go for hour long test drives in brand new cars!

 
Phat L. | 2009-08-31

I couldn't believe how bad the reviews for this place was so I had to checked it out for myself. After leaving this place,  I wish yelp had negative stars so people can see how horrible they really are.

I drove into the lot, walked around for 15 minutes, said hi to 2 sales person before someone actually talked to me. I ask him if I could see the inside of the car and maybe take it for a test drive. The idiot told me that I would have to PAY HIM $10 for the test drive because, "the dealership isn't doing too well and the car uses premium gas and we want to make sure people are serious about buying our cars." I told him was thinking of  trading in my car to get a new one so he says to let him take my car out for a test drive and maybe he'll let me test drive his car because in his opinion, I was the one that's trying get business from him.

I couldn't believe this idiot just told me that so i just looked at him all dumb founded and he just turns around and walks inside. after walking around for another 15 minutes trying to find another salesmen to talk to( No one wanted to help to me) I left. while walking out to my car the idiot comes back and said he was just playing around. WTF??? you're supposed to be a professional. i didn't come into the dealership for giggles cuz i was bored. I'd rather buy a broken down car from a sleazy used car dealership than them.

 
mel m. | 2009-08-29

PLS. DON'T GO TO THIS DEALERSHIP IF YOU'RE LOOKING FOR A DEAL!  

The first time we went here looking for a new car was in 2007.  The salesman was pretty cooperate with us but the Finance Dept. is a pain in the a**!  They kept giving us crappy offers.  My parents had great credit and they specifically told the "finance guy" not to run our credit unless the specific car we wanted was there.  Finally after soooo long... we got the perfect quote with the pefect car and their credit was run.  After several minutes later the "finance guy" comes back, saying that they didn't have the car.  WTH!?  My parents were heated, we just wasted several hours for nothing and they ran their credit?!!!!  We asked for the manager, he wasn't there.   After yelling and bickering for several more minutes and chewing out the "finance guy" we leave.  As we approach the car, our original saleman comes running saying, "The manager is here!!!!"  The manager apologized and offered us a better incentive.  They found an upgraded WRX with leather, moonroof, and more options.  We got it financed with low down, low interest, and low monthly.  Although we got lucky, it wasn't worth all the pain and headache!

Then yesterday 8/29/2009, my sister called to see how much it costs for a tune up.  The guy tired to hustle by saying, "$980."  My sister dropped her jaw and she asked if he could repeat it.  "$980."  Wow.  Right after that she called Livermore Subaru and they told us "$270."  Stevens Creek is notoriously known to rip people off.

 
Luciana l. | 2009-08-20

I'am taking the time to share my Horror Story  not only with Steven's Creek but in addition I'm going to touch on how Subaru Headquarters treats their customers!  I ORIG. purchased a 2009 Red Pearl Forester X Lim. in "March 09". I reside in Sacramento. I STRONGLY suggest to any one out of town thinking of coming here to get a deal to Stay Away or better yet just don't buy Subaru & save yourself possible future anguish!   I feel stupid as it is for giving Subaru another try after experiencing the notorious Headgasket failure with my 2002 that only had 42,000 mi. on.  HQ was Very aware that it was their fault & let Thousands foot the bill.  I was lucky to squeeze $560 out of them torward my $2000 Bill which took 3Mos. of battling. I contacted Masood 3xs via email & also called 3xs to be assured that I would have "2" Foresters in this color to choose from & to make sure the sales process moved swiftly.  I was there 4.5 hours & the "1" they did have had paper all over it still! We were left in Masoods office at least 4xs at 10-15min intervals & I sensed something wasn't right. The sales exp. was the worst but can't go on about that & you will see why.  I get home & the very next morn. I go out to get a good look at the car since it was Dark when we left!  I immed. noticed a chip of paint missing on the L. Fender & R. Pass Door.  In addition I notice a texture/depth diff. on the same Fender.  Upon further examination I notice a hairline cut&chip on the back L. Taillight,Long strips of Tape residue all over the Roof,packing tape left in various areas & More!  I decided to take the car & have the Paint assessed. I verified  thru 3 Diff parties there was a depth issue(L Vs R side of Doors & Fenders) & there was excessive Dirt in the Paint.  I contacted Masood Immediately & was passed to the GM.  I could go on & on about our initial conversation,how many lies he told,numerous calls placed, how he threatened to have his Attorneys drag me thru Court if I wasn't sweet to him, or all the Fruitless promises like giving me a Full Refund or how both Jeff & Arleigh told me that they would "Never" try & fill the Paint chips and their intention was to repaint All the problem areas.  Jeff stated with sincerity "If the Car wasn't returned after "4 Days" looking like it walked off the Showroom floor(kept my car "27 DAYS)  The car arrives & I could NOT believe that after all this time that they In Fact tried to fill the Paint chips but to make it worse There Were 3 NEW CHIPS!  In addition some Dumb ass used an abrasive to try & remove the Tape adhesive off the Roof. They "tried" to insinuate it was the paint shop but I knew better & had proof if it went to Court. I Immed. had a 4 Pg. report from Hayes Bros. & 38 Photos from my Ins. Co on the damages done to MY car in their possession. I presented this report to Subaru HQ & ALSO offered to allow them to listen to all the lies &empty promises made by the GM(I started taping Conv.)  I was told by Jody in  Dealer services"WE have No Control on how the Dealers conduct Buss. & even thought you have given us this rpt. we are sticking by the "1" Subaru Rep. that examined your car. As far as the recordings she said it wouldn't do any good since they have no control & more or less these Subaru Dealerships are Independent.  They Don't care that its a reflection on Subaru as a whole!  Well I have to TRY to shorten this somehow but I want to make it VERY Clear that I was put thru complete HELL by this Dealership.  In order to avoid Court I filed a Complaint with BAR. In addition I ALSO Rec'd. a Little help from KCRA CHANNEL 3 here in Sacramento. If it wasn't for them I wouldn't have FINALLY Rec'd. a New Replacement after "3 MONTHS" of fighting!  This Dealership was written up for "2" VIOLATIONS BY the BUREAU OF of AUTOMOTIVE REPAIR.  I also want to state that after 2 weeks of having my car I found this site "Yelp".  I wanted to see if Stevens Creek was aware of all the Bad Comments(51). Arliegh replied" Yes we are aware of the comments but we don't hold much weight to them because we have "Thousands" that come thru here to buy cars".  I guess they don't stop & think that these were just the ones who were aware this site even existed or took the time!(80Now)!  I have to close but  I'm DISS. RETIRED DMV & my Husb. is a PI. This didn't matter at all to them!  I brought my Ital. Father to pick up the New Replacement in mid June! It had  Mud in the W.Wells & Water Spots all over but I had to weight the 2 & from what I could see the dirt in the paint was minimal. I WAS Told by "2" Subaru Dealers that there IS a Quality issue with the Red & the Pearl paint is problematic! The GM had the odasity to tell my dad "I'm a Man of my Word" He stated one way or another he would take care of the Leather issue within 1 Week. Three weeks later I went to a local Subaru & verbated what Jeff had stated about how the problem would be fixed. I found out he had lied Again!!

 
G P. | 2009-07-25

Wow. Walked in, cash in hand, and was pointed to the cars and told, "We're relaxed around here." Then proceeded to spend over 30 minutes trying to get anyone's attention to try and schedule a test drive. I eventually had to give up since all the responses were along the lines of "Can't talk I'm busy." I didn't realize they were so busy they can turn people away. What recession? Good luck, if you go there. You've got to want it.

UPDATE - Their response via e-mail was basically, "Yeah we're busy." Good luck buying a car here. I'm amazed they're so "successful".

 
Yvonne H. | 2009-07-19

I hope I can give them negative stars. If I have to explain, this is the 1 star I give them for their technique in inducing you into test driving one of their cars.  

Not to mention about their high pressure sales skill in pushing you to sign a contract, and their traditional car salesmen-go-back-and-forth with-their-sales-manager sales tactics which was absolutely ridiculous. I was totally pissed off about how they changed the agreed price, as if we don't know what's a 3rd grader math's about., after spending 2 hours agreeing on a price.

We ended up purchasing the exact same car at the AutoWest Subaru (from Bred, the internet sales manger) dealership with way better price and services. We don't mind spending 2 extra hours in drive up; it's totally worth it rathen than spending time with those salesmen at Stevens Creek!

 
Munjal M. | 2009-07-16

I went in with a friend when he was in the market for a older-style WRX.  When we got there to look at an internet listing, there were about six salesmen smoking under a tree. None of which decided to even acknowledge us.  After 20 minutes of being ignored, we left and found a car at Capitol Subaru.

 
Max N. | 2009-06-29

I called Mark Mora, at the dealership on Sunday at 7pm. Asked if we can test drive a WRX Sti. Sure no problem....

7.20pm get to the dealership, mark no where to be found...

Other salesguy (I'm guessing the name is Robert Z since he was some big/fat dude) tells me "we don't let people test drive the STIs because we want to keep the miles off them, and we only allow test drives once we agree on a price for the car".

WTF!!! For a 35k car? This isn't some kind of gem, how the F am I supposed to know that it is a car for me if i can't even drive the damn thing?!

Wasted an hour going to dealership and back.

I would HIGHLY discourage anyone from going to this dealer if you want an STI.

Edit: He also gave me some kind of BS about how the cars are all sold out and in "high demand", Due to them not putting a mark-up on them?!

Mark up!!!!!???? really?!?!?! in 2008 they sold with a 7000 rebate and 0%... if you check any STI forums.  On the 2009s it is really common to get at least 3000 OFF sticker! Capitol subaru has theirs listed at 2500 under MSRP on the  internet, BEFORE negotiating with them...

The other car I am considering is a BMW 335i which is significantly more expensive... yet no problems getting a test drive for that car.

 
Shuvo C. | 2009-06-22

Even after reading all of these negative reviews, I have no idea why I still went there.  All I wanted to do was test drive the new Outback 3.0, but I left never having done that yet incredibly pissed off.

I walk in, and no one is willing to help.  A manager tells a salesman (who is, I kid you not, sitting at his desk staring out the window) to help me.  This salesman/bouncer stares me down and asks me what I want.  I tell him that I want to test drive the 3.0.  He tells me they don't have it.  Innocently, I ask when they're expecting another shipment.  Somehow he takes offense to this (really?).  "What are you trying to say? We're the largest volume dealer in California. Blah Blah Roar Roar."  Hm, so I try again, this time enunciating that I-want-to-test-drive-a-car-you-don't-have-in-­stock-so-when-can-I-come-back-when-you-do?  He's even more irritated and continues on his interpretation of how to sell cars (making your customer feel like crap for no apparent reason).  Fed up, I walk out.

I'm surprised this dealership even makes a sale (and semantics aside, volume dealer and individual sales are not the same category, so don't be fooled). These guys don't give a crap about their customers.

 
Steve T. | 2009-06-03

This place is HORRIBLE!!!!  If I could give negative ratings, I would also!  The service person that helped us with our new Subaru was totally dishonest.  I have had 3 Subarus in my life and my last one has (and is still running) over 275k miles on it.  This person flat out lied to me about the service of my car.  After the first time they told me that they personally checked my oil level and told me it was low and dark, I was sure to check it before I took it in for service on something again.  They told me again that the oil was low and dark.  Also, they told me that the service manager checked the oil personally too.  I picked up the car, drove it home and checked the oil myself.  IT WAS COMPLETELY FULL AND LOOKED GOOD!  I was very hesitant about buying our car from this dealership as I've had many issues in the past from their parts and service department.  The salesman was good and we did get a good deal on the car, but the service is still below any standard.  They are looking to rip people off.  In the end, I took the drive up to Carlsen in Redwood City and they are resolving our issues.  It was well worth the hassle of driving up there and taking public transit all the back to San Jose for work.  I would go anywhere else but this place, it is and always has been a horrible place for customer service.  Do yourself a favor, go ANYWHERE but here.

P.S.  I just talked to Carlsen Subaru where my car is being serviced now and they told me the oil is fine.  Funny since I didn't touch the oil after I picked it up from Stevens Creek, drove it for 3 days, and drove up to Redwood City from San Jose.  They completely lied to me.

Update #1:  I just received a message obviously from someone that works at this place from Joe s. -  lame "you are such a kook that needs to get a life screw you"  Since I have never been on yelp and only have done one review, it's very apparent who wrote me a message.  I would say this is every more proof that they are NOT the place you ever want to deal with.  Trust me.

 
Steve B. | 2009-05-19

I was very, very skeptical of Steven's Creek because of the poor Yelp rating.  I contacted Masood Mir through e-mail and he immediately offered the car I wanted at a good price.  After a very minor amount of negotiating (all through e-mail), he lowered it even more.

I first went to another "higher rated" dealership who told me that they had the car I wanted and at a good price.  When I showed up, though, it turned out that they did not have the car and had to ship it from another place.  But, it shouldn't be a problem because the place they were getting it from was going out of business and the car was "given" to them.  So I left with the intention of purchasing the next day when it arrived.  

The next day I get a call saying that, unfortunately, they would need to increase the price of the car b/c they had to actually "buy" it from the other dealership...BS!

I called Masood Mir from Steven's Creek and asked if he still had the car and could still offer the price as negotiated.  Yep!  I drove down, test drove and inspected the car, and owned a new WRX within a few hours.  In fact, I'm the one that spent a long time at the dealership because I hadn't changed my insurance policy yet...they were probably getting frustrated with me!

The car was clean except for a very, very minor scratch on the bottom panel by the door.  They had no problem agreeing to have the car taken care of.  When I later decided that it really wasn't worth the effort, Masood offered me the first oil change for free!  He also agreed to hook me up with a small bottle of touch-up paint.

I can't speak yet for the rest of the sales department or the service department at Steven's Creek, but I can say that Masood Mir is the man.  Thanks!  Oh, and he actually drives a Subaru, which is always a nice sign.

 
Geoff S. | 2009-05-14

I bought a Subaru Forester back in 2004.  My experience here was fine because I did my homework in advance. Here's my unsolicited advice that should work for anyone buying any car anywhere:

1) I subscribe to Consumer Reports.I like it because it is unbiased.
I ordered their in-depth report ($12) on the Forester. They offer these reports for virtually every car on the market.

2) Armed with the in-depth Consumer Report uh, report, I decided what options I wanted, the color, etc., The report also details what BS fees they (the car dealers) try to charge you (advertising fee, destination fee, etc.). I decided wasn't going to pay those ridiculous fees.

3) I called every single Subaru dealership from San Jose to Santa Rosa. (Yes this was a drag, but it was faster than visiting several dealers).
I told them what car I wanted, what options I wanted, and what I was going to pay. I was firm on my price because I knew what the REAL cost was. i told them I was ready to buy the car today.  I told them I wasn't going to come in and negotiate. I told them if they wanted the sale, they'll honor my price.

Steven's Creek was the only dealer that said ok. I drove down, made the deal, and left. There was no funny business and they didn't waste my time.

Does this make them a  great dealer? Did I get lucky with a desperate salesman? Who knows? But try my tactic. It'll save you time, money, and aggravation. By the way, I actually paid less than what the Consumer Reports in-depth report stated was a fair price. Hope this helps.

 
Scott J. | 2009-05-08

Can I leave zero stars?  Worst Dealer Ever.  Service department is completely clueless and rude and inept and and and...  [pop!]  Oh dear, my brain just exploded, they're that terrible.  

The pity is, I actually liked our salesman when we bought from them.  But the service department sends me fleeing.  I would never, ever buy from them again.

A great dealer is Santa Cruz Subaru.  Worth the drive, bigtime.  For local service in San Jose, use Garage1, best in the business and very honest and reasonable.

 
Kelly Marie C. | 2009-04-25

I don't know whats going on with all these bad reviews.  They are probably reviews from people who did not get what they wanted so they bitch and complain.  My name is Matt C. and I drove into the Stevens Creek Subaru's lot looking at a couple of cars i was interested in.  As i looked at an STI a sales man by the name of Robert Z. came to help me out.  He didnt pressure me at all into buying a paticular car right away.  He was interested in knowing what i wanted to buy so he could help me out the best way he can.  He helped me by getting quotes for all the cars i was interested in (2 other STI's and an EVO).  We went to sit at his desk and i told him what i was working with and how much i can afford as far as monthly payments were concerned.  He walked to the finance department and handled everything for me.  I got everything i wanted! My monthly payments were lower than I wanted and Robert Z. made that happen.  If it were any other salesman at any other dealer, i would have been told there was no hope for me.  I drove away in a car i wanted to go home with.  I'm completely happy with my purchase and extremely happy with how i was handled.  If it wasn't for Robert Z. i would not have my STI today.  If you're looking to buy from this place talk to Robert Z. he'll take care of you.  Thanks Robert!

 
Wayne W. | 2009-04-10

If I could give negative stars, I would. Shopping for a Subaru at the Stevens Creek Subaru was a complete nightmare.

4/4/09

I pull into the parking lot of stevens creek Subaru around noon in the hopes that the service wasn't as bad as everyone talks about. I'm approached by a gorilla looking man named Robert Z. ( thats all that was on his card ). I explain I'm looking for an STi and I'm really ready to buy and interested in seeing what they have. Robert Z. brings me over to a blue 2007 Subaru STi that looked really clean. Great over all car. He gets the keys, starts it up and immediately revs the engine giving no regard for car and not letting it warm up. He tells me to hop in and we head out for a test drive.

As we're driving around, he asks me "Do you have you SCCA license?" I say no and he goes on to try and impress me with the car. During the drive Robert slams the car into 2nd, then 3rd then 4th trying to go as fast as possible. As we pull back into the dealership lot, I'm thinking to myself, "Why the hell would I buy this car if this is how he test drives it for everyone?!". I promptly tell him I'll think about it and leave without saying much more anything to him.

Later that day I try out other dealerships and still don't find anything that I'm looking for. I call up Stevens Creek Subaru managers and explain what had happened. They said they were sorry for what had happened and would have someone more professional help me. So I tell them I'm coming in around 8:50pm. I was really eager to buy my car. They said they'd stay open for a bit because of what happened. I get there around 9:00pm that day and to my surprise, Robert Z. is there ready to help me. I was so disappointed because he totally turned me off to the whole car buying experience.

It's now 9pm and Robert is trying to get me to buy a car on a rush decision. He shows me an STi that has 3 different wheels, a WRX trunk and random bits all over. He doesn't know half of what he's talking about. Anyways, he tells me to go inside to talk numbers. We go inside and he starts getting an attitude with me. So, I tell him I'm not interested in buying a car from him anymore and I proceed to leave the store. I'm a little bit over half way to my car when Robert comes chasing me out of the dealership yelling that he'll sell my the STi for 19k+ fees. I immediately stopped and asked him "are you serious? Is that a firm number?". Now during the time he's telling me bull$hit numbers, his managers ( the ones that were supposed to be the professional ones ) literally lock the doors on him and walk away.

So lets recap. We have Stevens Creek Subaru dealership managers locking a dealer out of the place with all his belongings still in the store because the dealer, Robert, chased me down yelling fake numbers to keep me there. Simply put, it was a nightmare. Once Robert found out he was locked out, he then went on to yell at me, tear up the contract paper that was in his hand and insult me and my friends.

Stevens Creek Subaru
3155 Stevens Creek Blvd San Jose, CA 95117
(408) 984-2001

Overall, during the last 5 years, I've never heard from any of my Subaru buddies, any good stories or experiences from this dealership. It's a shame that a dealership with such nice location has such bad service, management, and attitude.

 
Sarah K. | 2009-04-05

I bought my 2007 Forester from this dealership a couple years back, and although my review isn't as recent as others, after reading some of the reviews I thought I'd add my two cents. To be brief, I was disappointed for the following reasons:
1. About 3 days before I decided to come in and buy the car I'd been swinging by to look at (but in a different color), I called as a courtesy to let them know when I'd be in and gave my 2 choices for color and package. When I got there, the car they had ready for me was NEITHER of these colors and had a more expensive package than I'd seen and asked for. When I asked about it, my salesperson said, well, we can get it, but you'll need to wait 3-4 hours. WTF?
2. Several hours later, when I was leaving with my car (yes, I bought from them anyway), the salesperson said they had a survey for me which he filled out for me while I responded verbally to his questions. After I mentioned this in the company survey mailed to me a few months later, I got a call from the dealership trying to pressure me into changing my rating to a better one - they also tried to bribe me with free detailing etc. if I would just change my rating.
The service department is pretty good, as I still get my car serviced there due to the proximity to my house, but I would definitely recommend checking out another dealership if you're looking to buy.

 
Ashley L. | 2009-03-31

I couldn't have asked for a better car buying experience.  This is the 3rd car that I've bought brand new from a dealership, and this experience was the best yet.  Let me say that for those that have had a bad experience here, they must have changed since those bad reviews, or I just never encountered any of the bad salespeople.
I was going to avoid this dealership based on the negative reviews, but it was the only one that had both cars that I wanted to testdrive.  My plan was to testdrive here and then buy elsewhere, expecting to have a bad experience.  Instead of a bad experience it was quite pleasant.  My girlfriend and I showed up on a Sunday afternoon, a sales rep, Kash, approached us and asked about our interest.  I explained what I wanted to test drive, and he asked when I was planning on buying.  After I said within the next month, he went and got the keys and I test drove both cars.  For both drives he rode with us, but didn't babble on about how great the car was, or other small talk, he just let me drive the car the way I wanted.  At the end of both test drives, I knew what I wanted, got the sales person's card and told him I'd get in touch that week.  There was no hard sell or anything - he actually seemed very appreciative that I was wanting to buy a car.  I followed up that week, and came in to discuss my options since they didn't have the particular car I wanted on the lot or in the bay area.  They ended up being able to order the car exactly as I wanted (color/options) and had it within 3 weeks.  They never even bothered me to get a deposit, and as far as price, I told them I wanted what was advertised on bayareasubaru and that was no problem - no haggling or having to talk with the manager.  The car showed up exactly when they said it would, and they called me a couple of times just to keep me posted that everything was progressing as expected.  When I went in to pick up the car they had me drive it first and inspect it to make sure there were no problems and then they went over some its features while I was waiting for the finance person to be ready.  Then I signed all the paperwork, wrote a check and that was it.  No hard sell for extended warranty or maintenance or any of those options.  I even asked why they didn't try to sell me anything and they said they wanted to keep it as simple as possible - they were more than happy to explain the extra services that they offered, but didn't assume I wanted to hear about them.  
All in all, I can't complain about anything about this experience - it was hassle free and pain free, and I got exactly what I wanted for a price that was about 10% off MSRP (I bought a 2009 WRX Premium Hatch).
The salesperson I initially dealt with was Kash, but eventually I ended up interacting with Masood Mir the most.  Both people were very friendly and non-agressive and I can't say anything bad about them.
A piece of advice to anyone who is looking at buying a car (any type, not just Subaru) - use the internet.  As has already been mentioned on here, if you contact the dealers in the area and get quotes and research fair prices, then you'll save yourself all the hassles that people have when they try to negotiate a price at the dealership without any information to back it up.

 
Boris S. | 2009-03-31

Well, one star is too many in my case...

I would like to celebrate a pretty impressive communication style of a salesperson named Adil: (1) No direct answers to any questions in our e-mail exchange; (2) On Saturday, after the old 2003 Mazda 6 has been inspected, its trade-in assessment was given to me in the "$3,500 to $4,500" format without any input from the Used Car Sales Manager (because I was not going to buy 2009 Outback on Saturday); (3) On Sunday, the same 2003 Mazda 6 was inspected again and $3,000 was offered - by the Used Car Sales Manager; (4) On Monday, $3,500 was offered for the same 2009 Mazda 6 without any additional inspections.  

Fortunately, 2009 Outback has been bought on Sunday from Carlsen Subaru dealership with $4,000 trade-in value for 2003 Mazda 6 (and many thanks to Carlsen Subaru, by the way!).

I really, really need to look at Yelp next time BEFORE even thinking about sending an e-mail to somebody...

 
Andrey T. | 2009-03-29

I bought a new 2009 Subaru Impreza Outback Sport.
I have been to Stevens Creek Subaru twice - on Thursday and Friday (03/26/09 and 03/27/09). We did not agree on the price on Thursday and on Friday I bought the car.  This review relates to my Friday experience.

On Friday my sales representative was Abdul Qudrat, and everything went smooth.

A friend of mine worked in a car dealership and here are some tips from her that I find useful.

1) All that - "I have to talk to my manger" - stuff is meant to hold you in the dealership for as many hours as possible so that you get tired (especially if you come there with a kid) and buy the car.

2) No matter what you do but the trade-in value they offer you will be very low. I traded in my car for 1.5K less than what I could easily get from another dealership.  If you have time and desire it is ALWAYS better to sell your old car on craigslist list or some other place.

3) 2K from MSRP should be taken off by default. The rest is negotiable. From her experience between 2K and 5K can be taken off the MSRP,

4) Do not buy the car the first time you come to dealership.

5) E-mail different dealerships and ask a quote from them.

Conclusion: My overall experience was good - Adil and the manager Jeff ware courteous and even though I did not get the best price I believe that all of us were satisfied with the transaction.

 
Sharif E. | 2009-03-16

We went in to look at a Forrester a few years ago.  Had all the Consumer Reports, etc, knew what we wanted.  

We did a test drive.  When the car hit 60 miles an hour there was this really clear buzz that came out of the engine.  "Hey, what's that?" I said.  The salesman turned on the radio then turned to me and said "it's the radio".

After the test drive we were talking numbers.  After we rejected $200 off MSRP he turned to my wife and basically implied that it must be really difficult for her to live with someone so cheap and indecisive.  

After we rejected $200 off the MSRP again he delivered a line that we're still repeating years later: "So, you didn't come here to do business..."

A few minutes later, when we were on the verge of leaving he brought in his manager.  Manager sits down and says: "So, are you here to do business?"

 
Wendy K. | 2009-02-19

I know car salesmen are supposed to be sleazy for some reason, but I don't understand why they have to be rude and offensive. Maybe these guys are just not good at their "craft" yet. Our salesman, Robert, was actually quite nice, came out and showed us some cars even though it was raining. We had a good test drive (I think that was the car more than Robert though) and I actually got excited to buy the Impreza. Once we got inside to look at colors, options, pricing, etc. Robert pushed pretty hard to make a deal that day. I wasn't planning on buying that day but if the deal was a no brainer I'd do it. He made us sit there what seemed like forever and came back with $200 off MSRP. Every other dealer out there is giving $1500 right off the bat. You had to check with your manager for $200?? Pleaaassee. Then the "manager" came over to try to convince us to buy. Whenever I tried to rebut his ridiculous lies, he literally put his hands up to stop me from talking, as if I had no clue! If I did that to my customers I wouldn't have any customers left! He claimed that since he sells a lot of cars he knows he's giving us a good deal. Newsflash idiot, Capital Subaru gave me a quote $1000 less than your "best" - no manager approval necessary.
As we're walking out, the GM calls us from across the room, "Have a seat please." My initial thought was, why do I need your permission to leave???
It's been a while since I've left a car lot livid (see my Fremont BMW post). When I do buy the Impreza I won't even take here for service. Not returning to this location, EVER.

 
Appa M. | 2009-02-18

Why do car dealer always want to make enemies with their potential buyer?

We went there and really excited about getting a Subaru Impreza, started out very well witht he small talk and test drive. Once we get into the showroom everything went downhill from there.

I got the coldest stare by one of the manager and am not making this up they'll stare you down. We already told the guy that we not buying anything today, but he insisted that we should make a deal and ask us make can he do to get us to buy. Of course we told him $20k out the door, he give us msrp at $22k and so we walked. Then he said let him to talk his manager, and gone for 10-20 minutes and come back with e price of $21800 + fees, they 'graciously" knock off $200 that's insulting.

So we started to head out and out of no where another manager come and basically talking none stop, but reduced the car to $20800 + Fees, but he have to pay it off in 24 months, RIDICULOUS!!! so we told him no and left. as we were walking out another manager come to try to talk to us. By this time we done and left.

go there test drive, but buy it from somewhere else.

 
Brian M. | 2009-02-01

These guys are the absolute worst. They are the epitome of sleaze. They reek of stereotypical sales techniques. You can almost feel them trying to figure out which angle to take. After trying to play my wife and I against each other and having that fail, he tried to make me feel like I'd be less of a man if I got the lower model. I saw no evidence that anyone else at this dealership was treated with any more respect or consideration.

I was using the Costco price, which is supposed to be a set price, but I was treated to an excellent performance of the "Let me check with my manager" routine, in which they go to the back room and scratch themselves while you spin for 15 minutes.

All I can say is that there are so many other Subaru dealerships around that will treat you better than Stevens Creek Subaru.

 
Jack T. | 2009-01-31

What you've read about Stevens Creek Subaru is true.

I called Ramsin Eddy to ask about a used car. We settled on a good price so I went to the dealership to inspect and buy. I found two dings on the rear bumper, and asked Ramsin about it because the Internet ad said the car was "immaculate" and that the exterior was "excellent." Instead of negotiation, I got a lecture on why two dings can pass for "excellent" on a used car.

Ramsin gave me more lectures as we walked away from the car. He finally said he could get the bodywork done if we increased the price a little. I asked for the promise in writing, to which he responded "have a good day."

I'm pretty sure he had no intention to follow through on his promise. I felt that he was very condescending and pushy. What he said sounded like stereotypical used car dealer talk. I went to Diablo Subaru afterward and they made me feel at ease, so I bought from them even though their car was in a little worse shape.

(Note: This review is a rewrite. I had a longer, harsher review here before, but the dealer e-mailed me to change it. I decided to make it more succinct and cut out the name calling since my anger has subsided.

I have a feeling the review from ranin e. on 2/9/2009 is a fake. It's in the same run-on style as the e-mail Ramsin sent me. And they both reference name calling and me supposedly not getting what I wanted. )

 
Elena M. | 2009-01-30

I also signed up for Yelp just so I could add to the sad, sad story that is Stevens Creek Subaru. I can't bear that they actually have one and a half stars. They shouldn't be that high.

Subaru is lucky I love their cars so much. This dealership would be enough to send me running to my bicycle. I went in 2002 to buy my first Subaru. I knew exactly what I wanted. Fortunately my husband had purchased from them the year before (yeah, and I still went back, what an idiot) so I knew what to expect but this was my first time buying a brand new car so I wasn't ready enough.

They let me test drive but expressed incredulity that I, a woman, would want a manual (Impreza Sport). They tried repeatedly to talk me into an automatic. I stuck by my guns and told them if they could get the exact car I wanted, I would come back and buy it.

So they did, and I did. And here's the tricky part. I brought a check with me from my bank. Without telling me (and I blame myself for not catching this) they had me fill out the financing side of the paperwork, knowing I already had financing through my bank. Then, after they ran my credit (which result in 12, yes TWELVE hits on my credit report... had to explain that when it came time to refi my house), they told me they wouldn't accept my check from the bank. From WELLS FARGO.

My husband's story isn't much better. They were having "computer issues" when he went to buy his car and we waited for two hours for them to process his financing. The sales person was a sexist, racist dog. He made a comment when my husband was moving his stuff from his old car to his new one that the seats folded down in his new Outback so he could better "get busy with the ladies". And I was sitting right there! He also warned us not to take the Outback to those "corner oil change places" because the people who worked there were "of the Asian persuasion" and I guess that means they supposedly don't know how to do an oil change. Since _I_ am of the "Asian persuasion", I was extremely offended by this. I guess the guy thought I was something else. So a dog, and too stupid to keep his mouth shut in front of the gender and racial group he is in the process of insulting.

Dishonest, misleading, sexist, racist Neanderthals work at SC Subaru.

Please, please do not shop from these people. Any other dealer in the area can order the car you want. Going here is not worth anything.

 
Terry M. | 2009-01-29

Yeah sure, you could go here but why don't you just save yourself the gas and wear-and-tear on your car and instead........call up your Mom and ask her what ways you have disappointed her.    Or else, ask your spouse or an old boy or girlfriend to tell you what they don't like about you - make a list.   Or maybe go look at your 401K to see how much it's gone down in the 2008 crash.   Or go get on a scale and see what you weigh.   Or go try on your "skinny jeans" and see how they fit.  Or review your latest New Year's resolutions and see how well you've kept up on them..... See, this way you can feel all the irritation/angina/frustration/fury you'd get from visiting this Subaru dealership without wasting an actual trip there!   I don't care if you're going here to shop for a car or have it serviced.  Do......not.......waste......your.......time.   They suck.

 
JonnyBoy K. | 2009-01-27

Wow... I wish Zero Stars were an option!

I actually just signed up for Yelp because the service here was so bad!  I didn't even have an account before.  Let me summarize.

Last Sunday, I decided to drive from San Francisco to San Jose to test drive cars.  I had been putting this off for weeks.  I called in advance to make sure they had the car that I wanted.  They told me they had two, in different colors, and they would make sure they were on the lot.  Not only did they not have both cars when I arrived (after driving 90 minutes each way), but the salesman who had helped me was not there and I was passed off to someone else.  I tried a few of the features in the car they had, but the salesman knew nothing about it and couldn't even get my ipod to play through the stereo (even with all the wires connected)... pretty standard request, I think.

To make a long story short.  I spent an hour with the car and then walked inside and sat down to make an offer.  I shot low - of course, because you know the cars are priced high, AND the economy is bad right now and only getting worse.  (In fact I had someone at another dealership tell me that they didn't even keep a car like this in stock because it sold so poorly)  I had also done my homework and knew that the cars had been sitting there for a while (the same two cars were in inventory when I called a month earlier as I tried to convince myself it was worth a drive to San Jose).

The salesman said, "Give me your offer.  Don't worry.  I won't blush."  I was ready to negotiate.  When I made my offer, the salesman stood up, walked past me, and said, "I shouldn't have wasted my time showing you the car."  Keep in mind, there is not one other customer in the place.  He said he was "insulted."  (Somehow, I don't think he would have seen it as an insult to add additional fees, and licensing, and make-believe costs to the car so that they could rip me off.  But when I wasn't an idiot, they threw a fit.)  Anyway.  I'll never go back.

I had a follow up email from the dealership explaining that their salesman had been up early that morning and was insulted by my offer (to want to buy a car).  I guess I feel that if they are so insulted by an offer from a customer then they should be in another business and that salesman should probably find another job.

No disrespect intended, but the reality is that I'll go somewhere
else, and while the economy is only getting worse, that car will sit in their lot until next year's model comes out.

 
Me Y. | 2009-01-27

I was shocked about all of these bad reviews, but I thought I give it a shot anyhow. WOW to my amazement, my experience with this dealer has been GREAT from the beginning to now.

Back in August of 2008 my family and I were in the market for a new vehicle. Zacki, an Afgan gentleman, was our salesman. He was very patient with me as I am a very particular individual. He didn't pressure me to buy, which is very unusual for a salesman. NO, I DIDN'T BUY THAT DAY TOO.  It took me five days and many test drives to decide on the right vehicle for my family. I can see how his demeanor may be perceived as "I do care about you", but I can assure you that is not the case. He is very knowledgable about cars and its mechanic. My husband had a ball quizzing his knowledge. My experience didn't end there. I picked up my new car at night so I didn't see all of the dirt and smudges on the windows. The dealership cleaned it again with no question ask. When I wanted to exchange the mat in the back for a different color, the dealership did it with no problem. Of course, these all transpired within a week of the purchase.

As of today, Stevens Creek Subaru takes care of the maintenance of my car. I have no complaint. Check out the dealership and judge it for yourself.

 
Kristen T. | 2008-12-22

My airbag light went on, so I took my 2003 Forester to the dealership to have it checked out. The gal who helped me was really nice, but that doesn't make up for the way they try to scam their customers. Even me... a pregnant lady at Christmas time.

Long story short-- I paid the $150 for the diagnostic and they told me that since it's a safety issue that they might not let me take the car if they found something. WTF? No way. You can't keep my car hostage! I told them I'd have it towed out of there if I didn't agree with their assessment. After 5 hours they told me that I have to replace the *entire* wiring harness and that it'd be $2600. That's AFTER they offerred to comp us 12 hours of labor costs. Whatever.

I took it to Garage1 and had them run a diagnostic. They told me that the code that came back didn't even suggest to replace the wiring harness and that because there are actually three wiring harnesses that they'd try the cheaper ones before suggesting the big one be replaced. In short, they fixed the problem for $150 bucks. (Thank you yelpers!!!)

I wish I would have read the reviews on here before taking it to the dealership in the first place.

 
Justin L. | 2008-12-15

Checked out their lot of cars while I was shopping for an EVO and STi... Customer service was really shady and just kept following us around like a shadow. We told him what we wanted and didn't really bother to help us.

Looked at a bunch of their cars... A lot of them were modified (That's a big no no) and didn't look clean. Some were advertised as very clean, but there were some that had "headaches" written all over them. If I recall correctly, they had a 03 Evo with the Brembo's chipping away and fading pretty badly. Not good...

 
Hughes C. | 2008-12-08

Been looking to buy a 2009 WRX and decided to stop by Stevens Creek first because it was closer. However, I was treated very rudely, a reflection of most, if not all, the salesmen over there. I immediately left and headed to Capitol the next day. After a day of negotiation, the color I wanted was not on the lot. I called Stevens Creek and asked if they had one on the lot and was lied to as they told me they did. When I got there however, it turns out that they didn't. I dealt with a woman named Mai, probably one of the most upfront no-bs salesperson there. She made the experience very quick and easy as I was in and out in about 45 minutes. If you ever go to Stevens Creek, ask for Mai if you want deal quickly and hassle-free. BE PREPARED WITH NUMBERS THOUGH, IT MAKES IT THAT MUCH EASIER! What convinced me to buy from there was the fact that they were willing to get the car onto their lot before I had to sign any papers, without any sort of deposit. Capitol Subaru lolligagged the whole time and in the end would not get the car on their lot unless I finished paperwork.

I believe the problem with Stevens Creek starts at their management. Their general manager, Mohammad, is a very condescending, rude, blatant racist, though I somehow believe he fails to realize that. At first, we tried to negotiate prices with him by comparing offers from other dealerships but he started accusing us of lying and trying to play games using terms like "I'm trying to help the type of people where you're from", "you people like to play games", "you're trying to cheat me", etc. I was very enraged and was about to leave at that point, but Mai convinced us to stay and to deal with her. THE GENERAL MANAGER SUCKS, DON'T TALK TO HIM! If you have this type of person in charge, no wonder your dealership sucks!

 
Jeff L. | 2008-11-23

I'm typing this review to contribute to all the bad reviews made for this dealership. My experience here was terrible.

Pros: They were upfront and clear about their ideals.
Cons: No rapport building. They went straight for the close.

Met the first guy, it was obvious I was being judged when I shook his hand. I don't even remember his name. I asked to check out the WRX and the Legacy, but according to him, test drives weren't available on the weekends. That's a failure right there.

Second, he took me outside to look at the cars in question. Oh boy, let's stare at some cars like I've done on Vehix.com .  I ask to sit in the WRX hatchback, and he runs inside for the keys and keep me outside waiting for at least 15 minutes. As I walk inside to ask "wtf?" he dashes out apologizing. As I sit in the driver's seat asking about the car and the navi system, he yells for another guy to come out and help me. "Adil" I think was the second guy's name.

Adil comes out and starts suggesting me cars that I wasn't interested in. He doesn't introduce himself, nor does he ask me what I'm looking for. Adil then goes on talking about selling me sedan Imprezas. I walked into this dealership talking about a WRX and a Legacy, not sure why he kept going for the Impreza.

As he walks me through the back lot, I tell him I'm looking for a Legacy as well. He pulls me to an older model that is for sale, doesn't let me in the car, and doesn't talk about a test drive appointment. Some service. He starts talking about a great deal he can give me on some other car I don't want and tells me about how he works on 100% commision. I don't give a shit about how he gets paid. Would anyone care for that matter? He even had the nerve to tell me "The question is, when are you going to pull the trigger?" WHAT THE FUCK? That's when I told him, "I'm not. I'm out." What an asshole.

If you want my opinion, don't consider going here. Service sucks. To call the employees here "salesmen" or "professionals" is 100% joke.

 
Marion M. | 2008-11-20

We visited Stevens Creek Subaru on Saturday all bright eyed and bushy tailed. We have been thinking of getting the new 2009 Subaru Forester for some time and wanted to drive one and have some questions answered. The salesman, Zack, greeted us and asked what he could sell us that day!! We asked for a test drive but he had lost interest instantly he realized we were not going to buy that day.
Luckily Carlsen Subaru was not far away and Bret McElroy exceeded all our expectations.

 
Victor L. | 2008-11-16

Well, I stopped by this place not to buy a Subaru, but to take a look at a Lexus RX they had advertised online.  When I got there, the car was nowhere to be found.  Apparently one of the sales managers had decided the night before to use it as a loaner car and drove it home.  Must be one of the perks of being a sales manager.

One hour later we were finally able to test drive it and negotiated a fairly decent deal.  One problem... someone had stripped the factory CD changer out of the car and also took away the user manual.  (Whether it was the previous owner or the dealer who had done it, I'm not sure... But I'm leaning more to the dealer.)  "Not a problem", said the salesman.  "Come back next Monday.  We'll place an order with Lexus and have them here for you.".

The following Monday I called ahead to make sure everything was there before I drove out.  "Sure sure, we're expecting you", he said.  I got there... guess what... they never ordered the items.  I spent 30 minutes standing at their parts counter, watching their parts manager (who looked like a high school kid) fumble through a call with Lexus to find out how much the items were.

When he got off the phone he told me some outrageous price that I had to pay and that I had to go to Lexus myself to pick it up!!!!   The salesman standing behind me then suggested that I should try eBay!!!

1st off... don't make empty promises if you're never intending to follow through with it.  2nd... don't tell your customers you have everything waiting for him/her, make him drive all the way to you just to find out you haven't done anything.

Sigh... typical car dealership.

 
Eyeowa C. | 2008-11-04

I try to be level-headed, calm, and even a little witty with my Yelp reviews, but every once in a while, rage gets the better of me.

Don't do business with these INCOMPETENT ASSHOLES!!

Long story short: purchased a brand new Outback with bike racks, 3 days to install, get a loaner, get a call to pick up the car, drive over an hour to the dealer, upon arrival the snooty receptionist says that the car is still in the shop and can't be taken out yet (DESPITE BEING **CALLED** TO PICK IT UP!!).

Wasted gas, wasted 5 hours, and increased blood pressure...

To be more specific Kevin (salesman) is the incompetent prick who orchestrated the whole fiasco. If you must do business with this clusterfuck of a dealership, do yourself a favor and stay away from this douche canoe.

 
Darryl B. | 2008-11-02

bought my wrx limited here in 2007.  Dealt with the manager and he was a piece of work (most car sales guys are).  I called earlier that day to let them know that Livermore Subaru had the same car for alot less than what they were asking.  They said to come down and they would price match.  Went down and they wanted me to pay $500 more than Livermore.  I told him that I would just drive down to Livermore in the morning.  He chased after me just as I was getting into my car and said we had a deal.  Then as we were doing the papaerwork, he tried to say my finance rate was 9.95% but I told him his finance guy said I qualified for their 4% deal.  He then told me that that offer was no longer valid.  I once again threatened not to buy the car and he caved in.  When it was all said and done, he shook my hand and said how much of a hard bargain customer I was.  I smiled and drove off in my new ride.  I cannot speak for the service here.

 
Andrew E. | 2008-10-31

Well when I was in the market for a used wrx I had heard bad things about this place on nasioc.com , but I decided that I would come to take a look.  What a HUGE mistake.

The moment we got there we were accosted by the sales people.  I mean it's a dealership so I was like sure, this is normal.  I had found a deal that they listed for an end of the year model and wanted to look at it.  They tried to steer me towards the new models repeatedly, ok, they are trying to sell a new car...

But i had to demand that they showed me the car in their add.  When I finally saw the car, it had strange black marks all over the body, was missing the shift knob and other parts, and had 150 miles on the odo.  I immediately knew that this car was definately not the one to get.

Then they tried to force me into considering a used 2002 wrx which was at the time 2 years old.  When I asked how much they wanted for it, they told me they wanted 25k.  I said that that's the price of a NEW 2005 wrx at the time.  The car had some ROTA's rims on it and I asked him why the price was 25k when a new car was the same price.  The salesman tried to make up some bullshit about how the rims were worth 5000$.  I know for a fact that ROTA rims are about 800$ for that model for ALL 4 rims.

I will NEVER go back here again.  The sales people were rude and treated you like an idiot.  I have read plenty of stories on the forums about how if you actually do go out on a test drive, they try to steal your drivers license and don't give it back unless you threaten to call the police!

I would give this place 0 stars or negative stars if it were possible!

NEVER GO HERE!!!!!!!!!!!!!!!!

PLEASE DON'T LET THESE PEOPLE GET AWAY WITH TREATING CUSTOMERS LIKE FOOLS BY PATRONIZING THEM WITH YOUR MONEY!!!!!!!!!!

NEVER GO HERE!!!!!!!!!!!!!!!!!!!!

There are PLENTY of other much better Subaru Dealerships ie:  Capitol Subaru, Santa Cruz Subaru, Carlsen Subaru.  All of which I have been to  and had excellent service from!!!! PLEASE give ANYONE ELSE your money

DO NOT GO TO STEVENS CREEK SUBARU

 
Marcia S. | 2008-09-30

I would give these guys a zero, if possible.  Unfortunately, I purchased my car there.  Luckily, my mother was with me in a bargaining mood.  She has nerves of steel!  They were condescending to us and I even remember them laughing in our face.

The service department also seems to overcharge.  I called them this morning and the receptionist was rather rude.  She seemed to just want to get me off of the phone as quickly as possible. She must have been extremely busy or something.  Anyway, I also contacted Santa Cruz Subaru as well to get a quote for maintenance service and it was $200 less than Stevens Creek. Please avoid them for your own dignity!

 
amber S. | 2008-08-18

The service department is HORRIBLE.  My first experience with the Stevens Creek Subaru dealership was so bad I will not return...I do not care how far I have to drive.  After calling several times to make an appointment, and then transfred to a voice mail.  I went down there to make an appointment.  I made the appointment for Saturday at 9:00 am, and was told I would have to leave my car all day for an oil change.  

When I made the appointment I was quoted $42.00 for the the oil change.  We had a gift certificate for $34.99, however, when my husband went to pay for the services they charge him $32.00 even though he had the gift certificate.  They made up all of these charges and my husband argued with them, but they would not give him full value for the gift certificate.

 
Dave M. | 2008-07-30

I love Subaru cars. After a terrible experience in Stevens Crk Subaru service department, I never went back there for service. This is a big problem for me because I didn't want to drive far outside the valley for service.

Just so you know, they were trying to convince me to get more service than I needed.

 
danger m. | 2008-07-21

This place pretty much sucks.  Joined yelp just to post a negative review about this place.  Pricing on service is as expected, ridiculous.  But its a dealership right.  

I had an appointment scheduled for an oil change.  (which is pretty crazy by itself when most third-party places you can walk in and be out in 30 minutes)  Took greater than 1.5hours and they used cheap cheap cheap oil.  Ive gotten better service from walmarts when i was college and couldnt afford anything else.

took other yelpers advice and went to capitol subaru in south san jose. much much better experience.

 
Candice T. | 2008-07-08

Not cool. These guys deal a pretty slimy deck of cards, no matter what you come in for. i walked out on these dealers twice before i came back - on my terms. i still got a bit of a shaft, but at least i was braced for it.
the car i was looking for - a VW GTI 2007 was bought at auction, so i knew they were getting a deal no matter what. regardless of that fact, they still started negotiations at Kelly Bluebook High. Jerks.
they finally came down to a "fair" price, but they weren't willing to take off $120 for the lack of owner's manual or $300 to get a real key (all they had was a valet key) when it was advertised that the car came with a keyless entry device.

 
Walter S. | 2008-06-26

I made the mistake of taking my Subaru Outback here when the "ABS" light went on. I usually go to Carlsen Subaru ( 4 star yelp rated) , but didn't want to mess around with breaks. I had them perform the 75k service, and inspect the breaks.

The 75k service was fine ( $230 quoted, $298 after parts that should have been included in quote). The break inspection was $175 ( free at most break places like Meineke, or Midas ). And I was suckered into the "injector cleaning" service too. $150, you can get that at your local oil change place for 1/3 the price.

They went on to find problems with nearly everything and strongly recommended replacement. My estimate was for around $600, but they called back with over $4000 in other "recommended replacing".

I told them only to do what was on the list, and I would take it elsewhere to have it checked out. I knew the breaks, and tires needed servicing ( about $1000 for new tires and breaks). After that I took it to a local trusted auto-mechanic. Of the remainig listed items he found only 1 item that actually needed replacement ( about $80) , and even then it was not a requirement for a while.

This was one of my worst mechanic experiences ever. I will never trust these people ever again with my car, and recommend that you do the same.

 
Eh W. | 2008-06-05

I've dealt with them twice now, and each time it turned into a large enough fiasco that I ended up walking out. Thank god I never handed over my keys to my car (that I was trading in) because I have heard other horror stories about them refusing to give them back. Insane. I recommend Santa Cruz or Albany Subaru instead. In fact, I just referred another friend away from Steven's Creek and he got his new Subaru Outback Sport at Albany with no hassle, everything negotiated on the phone before hand. They picked him up, took him to the dealership, and he was out of there about 2 hours later with no extra-slimy sales crap to go through. Stay away from the Stevens Creek guys if you can, if I could give them 0 stars, I would...

 
Y.C. W. | 2008-04-26

I wanted to visit a furniture store that is on the same side of Stevens Creek as this Subaru dealership. I parked my car in the strip mall parking lot next to the dealership and walked past the rows of cars. Mind you, this is on the sidewalk, not onto the dealership property.

A salesman came out and tried to drag me in. I wasn't looking at cars that day and had no intention of buying one. He said that he can get me a deal.

Just from the harassment of this salesman, I would avoid this dealership. I said, "No, I am not buying a car today." He then tried to walk out to shake my hand.

Why?

The number one rule of good salesmanship or even good customer service is to listen to what a customer wants. This guy tried to drag a pedestrian into the dealership, which shows how much they disregard your privacy and your opinion.

Imagine what they will do to you when you actually walk in to buy a car.

 
T M. | 2008-04-14

Wow Wee- I love you Bobby !  Yelpers beware, stay away from these people if you know what's good for you.  I had a taste of them this afternoon and Bobby is right on the money.  I'm one of the lucky ones, I didn't buy anything from them and would never bring my Subi here for service.  I just stopped in to check out newer models and to ask a few questions about my model and it was eerie.  I mean, I had not even read the Yelp reviews and didn't even think to come home to write a review but the experience was so unpleasant that I looked them up here.  I have reaffirmed my belief that I'm pretty good at judging people.  

After I left these people, I called home to say, "I just left the scariest car dealership" and from the reviews here, I was right and thank god I was only in there 10 minutes.

I have been a Subi owner for 20 years and I am going to write Subaru of America about these people.  I'm also going to direct them to this site and they should see for themselves how well their brand is represented by Mike B.  

You Rock Bobby

 
Irene T. | 2008-04-10

ZERO stars.  My husband sold his WRX to this dealership because they keep saying how much hassle it will cut us.  Don't have to go to the bank to pay off the loan, don't have to go to DMV to transfer the title, don't have to come back for anything.  Just sign now and get your check in the mail in a week.  Off the bat I didn't like that we don't get paid right away.  But ok, I'll give you that you want to get the pink slip before you pay.  Don't like it, but I'll agree to it.  Fast forward 3 weeks, loan already paid off, DMV title already transferred, and they even sold the car to another person already!!!  But still no money.  They said they haven't received the pink slip yet.  SO?????  You sold the car!  I bet you didn't tell that person to NOT pay you until THEY get the pink slip right?  If you haven't gotten the pink slip, they haven't either.  But I'm sure you got paid!  So pay up sleeze balls.  

On top of that, we have to go back to them to sign more paperwork to get the money.  What happened to not having to go back?  Should I forward my gas bill to you for the extra trip?  Add $50 to what you already owe us!

 
Bobby U. | 2008-03-20

After being contacted by yelp hq because someone has been flagging my review for it's libelous content I decided to just take out the general content and let Mike B's response speak for it's self.
Either way I guess I went outside the norm, since Steven's Creek Subaru seems to be able to sell cars to everyone in the free world except for me. I'm NEVER coming back to deal with these people, so Mike's not gonna get to see me do that victory lap, too bad to since I wound up buying TWO new tribeca's from CAPITOL SUBARU! Go see them their customer service cant be beat!

Thanks Mike B. no negative review I could leave can compare to you coming on here and going after a customer. Good luck with that whole best dealership in the world thing. sounds fun.

 
Michael R. | 2008-03-17

Would rate zero stars if I could.  Do not under any circumstances take your car here for service.  They destroyed the engine in my 2001 outback.  They ignored a registered letter requesting reimbursement.  I am currently pursuing resolution through BBB.

Take your car to Capitol Subaru.  The immediately diagnosed the cause of the trouble, repaired the damage quickly, and even provided the parts as "goodwill" to get a new client.

I bought my car from Steven's Creek in 2000.  It wasn't a pleasant experience (anyone else get the sticky pine-sap-on-the-hand treatment from the contract guy to convince you to buy the ripoff clearcoat?) but that's another story.

I have always taken the car back there for service, thinking it was a good investment.  A few years ago the car came back with a weird rattling noise.  Two trips back and they finally found a bolt they forgot to tighten.  Should have been my signal!

In July 2007 I took the car in for brake work and an oil change.  They also recommended a cooling system flush.  Ok.  On my first trip at highways speeds the check engine light comes on and the car violently overheats.  I have it towed back to Stevens Creek.  They keep it for more than two weeks, replace the head gasket and machine the heads.  Covered under warranty, but the service manager Benny can't explain the cause of the overheating.  His theory is that the head gasket (replaced under warranty in 2006) was leaking, but that gunk in the (1 year old) coolant was plugging the leaks and released when the coolant was flushed.  Sounded like total BS to me.

I drive the car for 1.5 months.  Then it overheats again.  Fed up, this time I take it to Capitol Subaru.  They immediately diagnose the cause of the problem as a pressure leak due to a cracked radiator neck.  How Steven's Creek missed this is a mystery.  The head gasket is blown again, and the teardown shows the block is now warped.  They also found several missing belt covers, stripped and incorrectly installed bolts in the block, and an incorrect crank seal.  

So now the entire block has been replaced, and the car has been running perfectly ever since.  Cost me more than $3000, even after Capitol comped me the short-block assembly as "goodwill".  I will be taking my car to Capitol from now on!

 
Marina K. | 2008-02-13

Adding yet another bad review to this Subaru dealership/service department is all I can do at this point.

I brought my '06 Subaru Legacy in for service that they'd told me I would need at 27,000 miles, but according to the Subaru owner's manual/service booklet it says I should get it serviced at 22,500 miles and 30,000 miles.  So it sounds like the service dept was just trying to upsell me on more frequent servicing.  So I said I'll just stick with the oil change for now - $50 outrageous price compared to the dealership where I bought the car in Oregon that charged $25/oil change/filters/tire pressure/11 pt courtesy check.

Another downside - the receptionist that schedules appointments and acts as cashier as well is the most obnoxious airhead to ever answer a phone or ring you up.  She is a straight up b*tch on the phone and in person.  When I call a business or pay for services the last thing I should be getting is that kind of attitude.

On 2/13/2008, I go back to pick up my car after work, and when I go to the cashier to pay for the oil change she makes a face and calls a supervisor from the service department over.  They exchange a glance and he tells me that another customer backed into my car while it was parked after the oil change.  He gives me her contact info, but says that I should settle with her since she's willing to pay cash.  I ask what about through insurance and if they got her insurance information, and the guy goes no she said she'll cover it - and tries to talk me out of it.  What about police report and reporting it to the DMV?  No why would you want to do that? Keep them out of it he says.  Pretty much he tells me to settle this under the table and drop it.  Sketchy-est people ever.  I mean do they actually give a sh*t about their customers and what happens on their premises?

So I get back to a computer and google the woman that hit my car.  Turns out she works at a Showroom Sales and Leasing down the street from the Subaru Dealership/Service and that they do business together.  So they're in cahoots on this and that's why the service department guy is telling me to drop it and just be easy about the whole thing.  

Lesson learned - if you take your car to Subaru Steven's Creek then don't expect them to treat it with care or look out for your interests. They're a business that's not going to concern themselves with their customers.

 
Amber T. | 2008-01-31

I've had my Subaru for 4 years and have used three other Subaru dealerships across three states for service in that time. This one falls somewhere in the middle. I've only had experience with the service department and can not speak for the sales department. The basic services are a bit higher priced than I expected. They are also not as service oriented as I have experienced in with other Subi dealerships. That being said, I have used them several times and have been generally happy with the service.

One rather extraordinary experience I had with Stevens Creek Subaru was shortly after I moved to the bay area. My car had been diagnosed with a problem with the "differential" just before I moved here. I did not have time for them to do the repair before I left so they put in some special lubricant to "help for a while" and when I got here, I took my car to Steven's Creek and explained the problem. Well, my car had *just* gone out of warranty *and* we could not duplicate the symptoms when test driving with the mechanic (that lube stuff was pretty good!). Despite all of this, Stevens Creek Subaru did not just fix the differential, they replaced the whole transmission system (which includes the "differentials")! And they covered it as a warranty repair! I would say they went the extra mile! Thanks Chris, Kevin and the team at Subaru Stevens Creek Service Dept.!  I have been loyally taking my car back to them for routine service ever since.

When there have been problems, I have brought them up with the service manager and they have worked with me to get them resolved to my satisfaction.

It is worthwhile to mention that I generally think it is a good idea to *communicate* when there is a problem. I do not think it is right to come onto a public forum (like yelp) to complain about a business or person without first talking to them and giving them a chance to resolve your complaint first. Remember when Dad would tell you to confront the bully or Mom would tell you to go back and talk to your friend (after you had that fight...that you would later realize was pretty dumb to begin with). Most (but not all!) business owners/managers will go the extra mile if they know you aren't happy. And they will make corrections if they know what the problems are, but... we have to tell them first. Now, if we go through the effort to tell them and they still can't deliver, you bet-yer yelper, the gloves are off!

 
B K. | 2008-01-14

By far this is the absolute worst dealership I've ever been to in my life. I went there recently to test drive the 2008 STI, and was greated with the worst attitude I've ever experienced at a car dealership. I'm 31 years old, and I look it. I was basically treated like some 16 year old kid that was trying to get his rocks off by test driving an STI. I typically buy the cars I test drive. I don't always buy it the same day, sometimes it will be as long as six months to a year. I told the sales guy (who smelled like cigarettes and alcohol) that I wanted to try the car for a possible future purchase. I even said I'd be willing just to ride as a passenger to experience the car because I wanted to see what it was like. They said   the STI buyer doesn't want too many miles on their car. We need to keep the miles low. Then his 'manager' came out to put on the pressure. He asked me if I would be willing to fill out a credit application to buy the car. Is this car somehow a ferrari? I mean what kind of BS is that? It's a cool car, but it's relatively common and it retails for about 35k. I"ve driven 60k cars at other dealerships without getting the 3rd degree. At this point I was really insulted. I said maybe I should go to capitol subaru and test drive one there. Maybe they'd like to sell a car. They then decided to give me this line of BS of how they were the best dealer in the US and number 3 in the world. How capitol is trying to get in on their turf, and they'll never be able to survive blah blah. Etc...

So I did what I said I'd do. I went to Capitol Subaru. I met a nice salesman over there and I described my treatment at Steven's Creek. The salesman chuckled, and said he FREQUENTLY gets customers to his dealer describing similar stories! Not that I'm very surprised. So I asked if he had any '08 STI's to test drive. He apologized that they were out of stock, but promised me a test drive once they had some in stock. Well they got some cars back in stock, and he kept his promise. Great car. I had a great time test driving it, and I will most likely buy one at some point in the future. Possibly this summer. Even if I decide not to buy a subaru, as a result of the respect and attention I was given at their dealer I will always make sure to recommend them whenever I know anyone looking for a new Subaru or looking for any service.

To sum up: NEVER SHOP AT STEVENS CREEK. You'll be treated like a second class citizen, and they don't deserve your HARD EARNED MONEY. I suggest going to Captiol Subaru:

Capitol Subaru
920 Capitol Expressway Auto Mall
San Jose, CA 95136
Phone (408) 723-9500
Fax (408) 723-9504

And if you're not going to shop there try livermore, carlsen (redwood city), or santa cruz.

Please never shop at Stevens Creek. They don't deserve your money.

 
Nicholas E. | 2007-12-26

Believe every bad thing you have heard about this place. Look, I expect salesmen to be pushy, I have bought enough cars, but this place takes the cake.

After a day of shopping on christmas eve we were done for the day, and I am beginning to think about getting a new car.  I have always liked the WRX's and despite the mixed reviews that the 2008's are getting (bigger, a little less edgy, but more refined) I wanted to check it out.  Some of the minuses (size) in the magazines, sounded like pluses to me now that I am pushing 30 (eh hem), so I thought I would just like to see what the car looked like, and perhaps sit in it, just to check it out.  I get there and the salesman is being a salesman, actually not to bad given the scheme of things.  I am upfront about why I am there, telling him I am not going to buy a car that day.  He offers to give me a test drive.  I didn't ask, but I accept.  Its fine, we go one exit on the freeway, turnaround and come back.  This is where it gets bad.

His manager comes up, who is the absolute caricature of what a car salesman looks and acts like and starts with the high pressure tactics.  We are upfront and tell him that we are not going to buy today.  He starts to hurl not so thinly veiled insults at us.  Oh yes, that is going to get us to buy a car, we are sorry, now you have insulted us, can we please buy a car from you now?  

I was left wondering how this guy makes a living.  Seriously.  Buying a car, you expect some crap, often more of it when you are bargaining for a good deal.  This guy could have the lowest priced subarus in California, and I wouldn't buy from them.

 
odile k. | 2007-12-15

We bought our subaru there and we get serviced there all the time. The people have always been perfect. Good service, reliable, courteous. Excepf for one who was fired since (he promised things he should not have, and did not follow through).
i especially recommend Chris H. in service.

 
J L. | 2007-12-11

Some yelpers seem to be concerned that the low reviews are coming from sensitive people who can't handle salesmen.  Really, that's not the case.  Bad attitude at the top of a business trickles down to the rest of the staff and that's what I think is going on here.

Even if I excuse the stereotypical used-car salesmen tactics like: (1) playing on your emotions (e.g. telling you that you only live once and you deserve this car and no one should be telling you that you have other bills to pay because who wants to live regretting not owning an STI!) or (2) "what would it take for you to buy the car today?", they still deserve one star for the other shady tactics they use.

Like what you ask?  
- Well, first they told us that the model we wanted was sold out a long time ago and we'd be hard-pressed to find another one in the whole state of California.  (wrong: we went to another dealership and they had a huge inventory to choose from)  
- They tried to convince us to get a different color and different model car because that is all they had.   When we asked to see the invoice for it, they brought out the invoice for another car!  After we pointed out that the invoice was for the wrong car, they pretended to be surprised and then said they lost the invoice for the car we were looking at.
- The sales manager told me that they pay MSRP for the cars.  When I told him no way and then explained to him how tthat can't be and why. He then told me "ok, you're right"

You're better off going elsewhere...

 
Gangi I. | 2007-10-27

This dealership is near my house, and I used them for service several times, but in recent years I have had several problems, including a couple than made me furious. The underlying attitude is that the customers are all idiots, and the dealer's job is to take advantage of them. Incidents with both the sales and service department have led me to this conclusion. Thank heaven I have found a better alternative service (Garage 1 Auto).

Stay away.

I have heard good things about Carlsen's Subaru in Redwood City, and it has good rating here on Yelp, but it is a little further than I want to drive. I am now taking my Subaru to Garage 1 Auto in San Jose and have been very happy with the quality of their work, and their honest and respectful character.

 
Phu H. | 2007-10-02

Bought my car in 2003 so this is kind of a late review. First off the sales people there are too damn pushy (heard it hasn't changed much since then). I was told the car that I wanted wasn't in stock ANYWHERE, called them on it and walked out. Guess what 3 days later I get a call and say they found one. The funny thing is the salesman told me one price and the manager came over and gave me a higher price. Finally got the damn car and was just glad to be outta there. As for the service dept everything is OVERpriced $45 for a oil change and it's not synthetic. Will NEVER buy a subaru or get anything done there again.

 
Michael M. | 2007-08-21

I was pleased with the sales experience with Mike at Stevens Creek. My service experience has been pretty pathetic though.
I lost a key for my 2007 Forester. The new programmer cost $100. The sign in parts said "All key programming costs one hour labor".The parts guy said these keys wouldn't take long at all and they probably wouldn't charge me.
When I picked up the car, there was a $135 charge for programming. I asked if that was the hourly rate. They got defensive as the dickens and sent a very rude guy out who said the sign was a mistake etc,
I later called Santa Cruz Subaru and they said they did not charge at all, and if I brought it to them they would program it free. I got a voice mail asking me to call one of three names if my service wasn't perfect. I called back, and all three of those guys had left their employment there long ago!
I wrote a letter to the owner and the service manager ( I am about to buy a new one) and never received a reply.  I will not go back and be insulted.
Tomorrow I go to Santa Cruz for my service.
Mike Moore
Morgan Hill, Ca

 
Agnes K. | 2007-06-06

Their prices on parts is outrageous... and the parts guys don't know much about the cars that they are selling these parts for.  Being an independent shop owner I used to painfully buy my parts from these guys until I found Subaru of Santa Cruz.  What a relief that was since I specialize in Subaru repair I am constantly talking with the parts guys and let me tell you Stevens Creek Subaru was just not providing the service that I was looking for.

 
Brian H. | 2007-05-07

Whoa! What's the deal with the terrible ratings/reviews?  I came here fully expecting to be swarmed by a bunch of blood thirsty devils, but left fully satisfied with the whole experience.  Don't get me wrong, I'm not saying car salesmen are as trust worthy as a pastor and I'm definitely not a fan of having to put my "game face" on for 4 hours straight, but they are a necessary evil.

I read through almost all the reviews and sounds like everyone is creeped by all the floor salemen.  I won't argue with you, I saw a couple of slick salesmen with cheap suits and Pat Riley hair; waiting to pounce on you and rip you apart.  But you will see that at every car dealership. To avoid those slimeballs, I used the Internet to contact the fleet manager Mike Schwartz beforehand.  

Mike was able to offer me the lowest price (fleet) and got me the car I wanted.  He did low ball me on the initial trade in offer but we were able to settle at a price where we're both happy.  For the most part, he was a totally cool guy to deal with, friendly, and most importantly he made you feel comfortable.  Going through him made this experience as pleasant as buying a new car can be.

PS. Similar service I'd give a restaurant 5 stars, but it's against my religion to give any dealership 5 stars.

 
chobo l. | 2007-03-30

I bought my subaru about 3 years ago, and have been to both the Stevens  Creek subaru and also the one in redwood city (Carlsen Subaru).  I have also done service at both places.  

While all car dealerships are made slimey, some car dealerships are even more slimey.  Stevens Creek subaru is one of them.

When the car salesman approach you at Stevens Creek subaru, they try to "make friend" with you by asking where you work, where you live, what you do, what your hobbies are etc...  sounds really friendly?  No, they are there to guage the potential to swindle you more money.  If you refuse to divulge the information, they will make you feel guilty about being unfriendly.  This is where the situation becomes uncomfortable.  Seeing that you might be a "tough" customer, some other guy will step in and offer to make a "quick deal" - as if he is bailing you out of an uncomfortable buying experience.  He will point you to a car you want, and then say "let's knock 3000 bucks of this"...  it sounds really good, but buyers beware, this is just to keep you in the lot, and talking... when you get to the real details, e.g. financing, rebates, trim options, etc. etc... you will again face that friend - foe (guilt) - bail -- 3 step sales tactic.  

We ended buying our car actually at Carlsen, after such a bad experience at Stevens Creek subaru.  At Carlsen, the guy basically says he sells the model we wanted for $100 below invoice, and he actually showed us the invoice -- which matched the invoice we had obtained from edmunds.com .  The transaction is quick and smooth, and in no time, we had our car!  Well, now, the sleazy part comes in... the finance department started selling car maintenance options...  DO NOT BUY THEM.  They will make it sound very attractive.  Sure, IF you follow and use up all the options.  No matter what options are pitched to you, JUST SAY NO.  If you ever regret saying no (I highly doubt it), you can always return and get it later.

About car service - we took the car into Stevens Creek Subaru for a regular checkup (because we bought that stupid maintenance package).  Then after the service, we were mailed a survey from subaru headquarters.  BUT we were also contacted by Stevens Creek Subaru who offered us a free oil change service in exchange for a "perfect score" survey!!!  This is closest to bribery as it can get.  We said no, and in fact, turned in a mediocre survey to subaru HQ.  Guess what, 2 weeks later, we got a call from Stevens Creek subaru, asking what they can do to do better (in response to the mediocre survey).  Gee!!!  We will NEVER go back to stevens creek subaru!

 
Tony W. | 2007-02-24

If I could give this dealship 0 stars I would. The service guy hung up on me, they put a dent in my door while being serviced, they didn't fix the problem and made a wrong diagnosis. After all the bad things I've heard about this dealership around the internet, it is surprising that they are still in business. I STRESS, DO NOT GO HERE! AND REPEAT: DO NOT GO HERE!
Need more convincing:
i-club.com/forums/showth…
That is all.

 
Seth M. | 2007-01-16

I wish I could give zero stars.

A truly terrible dealership. I almost bought a Subaru Impreza here in 2005, but my experience was so awful that I left fuming, and without giving them the satisfaction of a sale. Their hard-sell technique is the worst I've ever experienced. When the deal fell through, I almost had to call the police to get them to give me the keys to my trade-in back (I'm not kidding).

Please avoid them at all costs, it's worth the drive to one of the other two Subaru dealerships in the Area (Santa Cruz or Redwood City). And you don't have to take my word for it, just look at the other reviews, or do an internet search for "stevens creek subaru" and read some more horror stories!

 
Orie M. | 2006-10-05

Wow.. I just read the other two reviews, and I guess I wasn't wrong about my impression of this dealership, although I had a much briefer encounter (thank goodness). Two of us went here a couple of weeks ago because we were in the area and I was interested in looking at their wagons. At this point I hadn't really narrowed down the exact car I was going to purchase, but knew that I wanted a wagon or similar that can fit my golden retriever in the back. We had also stopped by at the Honda dealership across the street, and they had been courteous and not pushy, even though we were just looking around. At this Subaru dealer, immediately after we parked (even before we stepped out of the car), we saw a salesperson walking our way. This older guy was nice enough, just asked if we needed some help, etc. We started looking casually around, and a younger sales person comes up to us and starts asking what we are looking for, what we need in a car, etc. We told him we don't really know yet exactly what car we want to buy. He then starts to give us a lecture like talk on how we should really do our homework online or somewhere else before we come to the dealer. I guess he could have been trying to help us but it felt as though we were not welcome at the dealership. I definitely am not buying from here if I do decide to get a Subaru.

 
Mimi L. | 2006-09-26

I must first say that my poor rating of this dealership has nothing to do with how much I love my Subaru.  However, I bought it at this dealership 3 years ago and am still bitter to this day that I gave them my business.

When I was shopping for cars, I knew which car I wanted.  I was warned by others not to go to Stevens Creek Subaru but I thought there was no harm in looking there since it was the closest one to me at the time.  I was helped by a salesman who was just so slimey - the way he looked, talked, and acted.  He told me how he also worked at a gym and he could hook me up with a gym membership (ugggggh).  The second time I went still knowing I was not ready to buy we talked price and he checked my credit to see what APR I qualified for.  I had given him my driver's license and didn't realize he hadn't given it back to me when I left.  So yeah, I realized this was a ploy for me to go back to the dealership.  When I called and told him I was just going to pick it up and leave, he got pissed and said "pick it up at the front desk" and hung up on me.  So weeks later, on the day I actually bought my car, yes, I went back to Slimey (I feel sooo dumb reliving this).  He was giving me a good price and low APR but I wanted him to go down $300 more.  He wouldn't do it, but assured me that he would make it up to me after I bought the car by hooking me up with gas cards, free detailing work, and some maintenance (rolling eyes...I know).  Not that this was the selling point, but I was just ready to buy the car at that point so I did.  So just to test Slimey, a couple weeks later when I got a courtesy thank you card from him, I called him to ask about the free stuff he'd promised and he just played dumb and I just hung up.

I was young at the time and this was my first big purchase so really all that mattered was the good price they were offering.  I hadn't done research at any other dealerships because unfortunately, there aren't very many Subaru's in the Bay Area.  My friend who also has a Subaru loves the dealership in Santa Cruz.  I've never made it there so can't attest to it, but I just know to stay as far away from the Stevens Creek one as possible.

 
Patrick W. | 2006-09-25

This is the worst car dealership I have ever been to.

One year ago, I was considering a new car.  I pull in (into the lot labeled "customer parking" ) and are immediately stopped by two salesman who say "you guys need to park on the street".  "You guys" being two people considering paying them $25,000 for a station wagon.  Apparently they were going to have Hot 94.5 or some other crappy pop station there any minute and had to setup their crappy stereo's in the parking lot.  I can't remember exactly how the rest of the trip went, but I know that I didn't buy a subaru and told my wife I'd find a different dealership next time.  

Well I forgot about that until I tried to pull into the lot this weekend.  I was able to park this time but immediately remembered that I hated this place.  I was helped by a nice salesman, brett, but he was the only part that didn't suck.  The dealership is setup in the stupidest fashion imaginable.  To find most of the new cars, you have to walk way around the subaru repair shop, past an adjacent HYUNDAI repair shop, past a destroyed merecedes with its windows busted out.... and there are most of the Subaru's.  In the front of the SUBARU lot are lots of used cars, some subaru's, some VW's, some hyundai's, a Kia...  what fool who failed marketing designed this place!?!?

ALSO - while we were "just looking", after having agreed to talk to Brett if we had questions, some lame salesman with his shirt half unbuttoned came up to us and asked if we had any questions - we said we'd already been helped, but Unbutton proceeded to suggest that we work with him instead.  What a scum bag.

Also - the subaru is overrated.  Both the Rav4 and the CRV get equal gas milage (or within 1-2 mpg, according to consumer reports), are both highly reliable (again consumer reports) and both are similarly priced, but both are far more confortable and larger.  I found the Impreza wagon to be a very uncomfortable vehicle to sit in.

 
Jake H. | 2006-07-18

NIGHTMARE CAR DEALERSHIP!  Don't take it from me..  Google for them and see the horror stories.  It makes me sick to give them ONE star.  RUN AWAY from these guys.  GO TO CARLSON up in Redwood City.  Carlson is ABSOLUTELY worth the drive.  Carlson treated us well after we had an AWFUL time with Setevens Creek.