San Diego Auto Connection in San Diego, CA


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Specialties

San Diego Auto Connection has been in business for nearly 20 years both purchasing vehicles from individuals and selling vehicles to those folks looking for a new vehicle.  We purchase over 30% of every vehicle we make an offer on.  Plus w  We are located in the Mission Valley Auto Circle, adjacent to Interstate 8 in San Diego.  In fact, we are the Auto SuperCenter in San Diego's Best Auto Mall - Mission Valley Auto Circle

San Diego Auto Connection carries a tremendous inventory of quality pre-owned vehicles representing all major makes and models.  Our vehicles go through a thorough pre-sale inspection and come with a standard warranty.

If you are selling your current vehicle, we are a great resource to do so, having purchased thousands of vehicles since we opened our doors.  In about 30 minutes, we'll present you with an offer for your vehicle.  If you choose to accept it, we will pay you on the spot, facilitate all of the DMV paperwork and pay off any loan on the vehicle.

History

Established in 1994.

San Diego Auto Connection was founded in 1994 by fellow San Diegans.  Over the years we have assisted thousands of customers with the sale of their current vehicle and/or the purchase of their next vehicle.  Our company is located in the heart of San Diego County, within the Mission Valley Auto Circle.

San Diego Auto Connection


Dealer Info:


Phone(s):(858) 546-1222
Address:1561 Camino Del Rio S, San Diego, CA, 92108
  • Monday: 9:00 am - 9:00 pm
  • Tuesday: 9:00 am - 9:00 pm
  • Wednesday: 9:00 am - 9:00 pm
  • Thursday: 9:00 am - 9:00 pm
  • Friday: 9:00 am - 9:00 pm
  • Saturday: 9:00 am - 8:00 pm
  • Sunday: 9:00 am - 7:00 pm

Reviews on San Diego Auto Connection

 
Elizabeth E. | 2015-04-22

I had a great experience working with the team there at San Diego Auto Connection.  I purchased my vehicle at a tent sale about a month ago, and I can say I am totally happy with my purchase and the great deal that I got!  
I have done months of research and actually went there to see another car at one of the other dealerships.  That car didn't live up to my hopes, so I had been approached by Fernie and told him what i wanted.  He immediately showed me the 2011 Honda CRV with 31k and, although I hadn't really looked into getting that car, it seemed to fit my lifestyle perfectly.  

I made an offer, and they basically met me at a very agreeable rate and I couldn't say no.  I then returned to drive the car, as I needed to crunch some numbers and walk away from the hype for a few minutes.  After I drove the car with Fernando, I made the offer.  Both Fernie and Fernando were great sales reps, and even after being at the lot all day for the tent sale, they were patient and friendly to me even after the purchase was finalized.  I went to Bob for the paperwork, and everything went very smoothly except I felt a little confused with the warranty they tried to sell me.  Look closely at the paperwork and figure out how much that is really going to cost you.  I asked them to remove the Mechanical breakdown warranty because it wasn't in my budget, but then they worked something out with me that I was ok with.
Anyhow, overall I'm very happy with my car buying experience and my car!

 
Shannon K. | 2015-04-12

My husband and I have over 15 years of auto industry experience and we had one of the best experiences at SD Auto Connection on Saturday.  We sold our Jeep Wrangler and got the best price anyone one else offered us (including CarMax, private parties and other dealerships).  It was a great deal and we left happy customers.  It was quick, easy and hassle free.  Everyone who helped us was extrememly friendly and professional.  I would recommend SD Auto Connection to all my friends and family if they are in the process of selling or buying a vehicle.

 
Haoyu W. | 2015-04-07

We are helped by Jose Lopez. He is really a nice guy and we got a pretty good price. Good place to sell cars.

 
Stan S. | 2015-04-07

Wow, I can now say that I had a good experience with a car dealership. I received a nice call from Aaron asking me to come down and would like to see if we can make a deal buying my car i had for sale.

I of course very tired of the crap from most car resellers always wanting to low ball and than your time was wasted.

I asked them if my car is everything i said it was in my ad, are they able to buy it at that price...Aaron called me back and said yes!

I met Bob at the San Diego Auto Connection this morning & they lived up to there promise. I have a check in hand and very happy with the fair price transaction for both of us.

Thanks Bob, Jeff & Aaron.

 
Emily S. | 2015-03-29

NOTE this is purely based on the tent sale. We did NOT buy a car and this is just based on Paul the sales person who we spoke to.

He was very nice and compared to the other two we spoke to with other companies there, he was the only one who seemed to know anything AND not want to force us to buy just anything.

My husband has been in sales for over 25 years (not cars) and he agreed. He also referred us to their website which was great as if I do find a car on their site I can contact.

The only real benefit of the tent sale is to be able to see 3 or more used car dealers at a time.

 
Joe S. | 2015-03-24

This place is a total scam. I had my car listed on craigslist and autotrader which prompted these sales sharks to contact me at all hours of the day to try and convince me to trade in my car. I have since sold my car and removed all the ads online, however they still continue to call me incessantly and refuse to stop. It is clearly a scam as they use several different names and phone numbers when they call (all of which come from the same dealership). Each call/voicemail uses the same call back number ( 619-574-9455) with a different name and originating from a similar number. Here is a list of phone numbers and alleged names that keep calling me in case you found this by googling a strange number on your phone (as I did):

1) Caller ID: 619-574-9459
   Name: Tia

2) Caller ID: 619-574-9456
   Name: Tia

3) Caller ID: 619-574-9460
   Name: Erin

4) Caller ID: 619-574-9458
   Name: Tia

5) Caller ID: 619-574-9458
   Name: Sharon

6) Caller ID: 619-574-9460
   Name: Ann

Do not do business with these people as they are unprofessional and shady. And Tia, Erin, Sharon, and Ann.... PLEASE STOP CALLING ME, I SOLD THE CAR ALREADY!!!!! Next call will be reported to the FCC.

 
Fabio B. | 2015-03-05

At first I thought they were serious! I received an email from them to bring my car for their evaluation!
I even called twice to be sure and set up an appointment at first hour in the morning next day! To do so I had to rearrange my schedule.

I showed up for my car appraisal and the guy tell me to wait, because he's by himself, which is not my problem at all!

I asked him, what's the point of scheduling an appointment then, again he asks me to wait, if I can't there is nothing he can do!

I called later to express my disappointment and to see if they would be able to check my car asap, surprise or not NOBODY answered the phone!

Just stay away from places like this! I'm used to deal with professional and serious people! Which is not the case here.

 
Adam S. | 2015-02-18

Well it was a smooth process, until they forgot to pay off my car and I kept being responsible for my payments.  I'm considering getting a lawyer and calling the BBB.  DONT DO BUSINESS WITH THESE PEOPLE

 
Angela J. | 2015-02-17

We purchased a truck at the stadium on Saturday and had a great experience overall.  Everyone was professional, our salesman Freddie was great and the truck is perfect.  We had two minor repairs that were due so we dropped it off yesterday and picked it up in a couple hours.  I would buy another car from them for sure.

 
Cari P. | 2015-02-16

Purchased an amazing vehicle from them at the tent sale over the weekend!

Duke was our salesman and was awesome, especially after dealing with legit sleazy scam artist as the last dealership we went to.

The whole team was great and worked with us and our budget, even when we didn't think we could make it work for the vehicle we wanted. We had a lot of going back and forth, which is the game you play when you purchase a vehicle. It's a game that sucks to suffer through but in the end can be worth it!

The financial guy that we signed all of the paperwork at the end with was a bit pushier than I would have liked but that's his job is to sell you the piece of mind deals.

After months of searching for the perfect vehicle I believe we found what we were looking for.

 
Lynn S. | 2015-02-07

Do yourself a favor and do NOT by a car from this place. They are sleezy and pushy and to be honest, the salesmen acted more like a bunch of teenage boys than professionals. Please read on for the full story of my unbelievable experience at SD Auto Connection.

I would not go back to this place even if someone paid me. Before you even walk in, you can see them huddled inside eyeing you up like a hungry pack of dogs. (Doesn't help that I am a mid-20s female.) And then when you walk in they scurry and pretend like they weren't just all staring at you through a glass wall. A GLASS WALL fellas. I can see you. It was laughable.

So not only do they start off by making you feel really uncomfortable and skeeved out, they only make things worse when they try to sell you a car. I was buying a $6000 car whose KBB value was $5000. The manager himself refused to negotiate, putting on a sad face and blaming it on how they need to reach their quota and they can't AFFORD to lower the price. Really??

I was in a tight spot and this was the 5th used car dealership I had been to on the Mile of Cars, so I ended up getting them down to $5500 and just conceding. I absolutely would have walked out way sooner if it hadn't been for the gentleman who serviced me. His name is Chris Barnes and he definitely stood out from the rest by being polite, patient, and not pushy at all. Also by not being in the drooly group of hounds that greeted me. Thank you, Chris! (This one star is all for you!) When I chose Chris over the first guy that spoke to me when I walked in, there was (I'm not even kidding you) DRAMA. Let me clarify that I intentionally turned down help from the first guy because he was pushy, obnoxious, and blatantly rude. The guy ended up throwing a fit, making a scene, and Chris had to apologize to me up and down for his behavior. My personal impression was that Chris seemed very unhappy and embarrassed to be working there (he actually eluded to this in conversation...). NOT a good sign for the dealership. Even after I was already working with Chris, I was still getting an absurd amount of phone calls and voice-mails from the first guy blabbing on about whether I was sure about my decision or not. And then when I returned to close the deal, he saw me and completely ignored me. As if those daily voice-mails never even happened.

Other than Chris, my experience was one that reflected a largely misogynistic group that is way to eager to take advantage of it's customers while creeping out the female crowd the whole time.

By the way, they sold me a LEMON of a 2001 Corolla. I needed the struts replaced right away and now my timing belt needs replaced. Both repairs I can't afford because of the intense amount of labor they require. The CD player is missing and the light under the joystick was out so I have to turn the overhead light on at night if I want to make sure I'm in drive and not neutral! I bought this car December 2013. I'll be saying goodbye pretty soon here and investing in a car from a new car dealership. I'm not going through what I went through at SD Auto Connection ever again.

 
Noe L. | 2015-02-03

So here goes my review.  I've seen negative reviews upon negative reviews about this place that I was almost discouraged to try and sell my truck to them.  They gave me a decent deal not the best but good enough that I was willing to part with my truck.  People get mad when they don't get what they ask for but sometime we forget a business is not into charity work, they make you an offer you counter offer so on and so fourth sometime people can agree sometimes they can't if you can't don't get mad, say thank you and walk out that's it.  I had walked in with nothing to lose and expecting the worst based upon reviews but ended up getting good customers service and a better deal than others were offering.

 
Monty M. | 2015-01-30

Absolutely the worse experience! Smooth talkers of course and they seem like they have your best interest but they clearly run the business with all the bait and switch mentalities a chop shop or a loan shark would do. Needless to say, they do not care about the consumer. If you think you are getting a good deal, believe me you are not. Proceed with caution when doing any business transaction whether buying or selling. Keep in mind all telephone conversations I had were extremely pleasant and helpful, SO IT SEEMED... then once I arrived, it was completely different story. Also the person I was dealing with initially would not help me, I am guessing because they new getting me there was half the battle. ***WARNING*** After some research the some of the good reviews seem to be connected to the business, friends and so forth. I just wished I hadn't wasted my time, literally, was a drain and clearly not worth it. Good luck fellow Yelpers!!

 
Chris S. | 2015-01-13

Ive never done this before but I had such a horrible experience with this dealership that I didn't want anyone else to make the mistake of purchasing a car from this dealership. Although  the salesman was very nice and not the typical pushy salesman, the dealership tried to charge my acct $1,000, $900, $800, $700, $600, $500, then finally a $400 charge went through on my acct which was a deposit I had already paid in cash and should have not been charged again. I spent 2 days between the bank and dealership only to have the "manager" Curtis tell me it is the banks fault that the money isn't in my acct because it is on a hold and they had cancelled the transaction already. This happened 2 days before my rent was due so I was short on rent and the "manager" pretty much told me there was nothing he could do and I it was the banks fault, even though my acct should NOT have been charged in the first place! Then the icing on the cake....I have had the car for only 2 months now and the transmission started acting funny so I took it in to a mechanic to get it checked out. The clutch switch was bad and there was 2 oil leaks. $2,100 in repairs! Although the salesman was very nice, this dealership is absolutely horrible and has been nothing but a heart ache since I purchased the vehicle and would highly recommend to STAY AWAY from this place when looking to purchase a vehicle.

 
Fernando M. | 2015-01-06

WOW dont waste your time with this BS business they are a bunch of rude lying people  thanks for WASTING my time.

I have a 2004 Chrysler pt cruiser with 82,000 mile in descent shape,  passed smog and registered , asking 4k or best offer.

They only offered me $1000 dollars  WTF!!!!!!

WOW even the state of California offered ME $1,500 to retire my car.

Now I know business and, you buy cheap and sale high, but get real I know my car is worth more, so i did some looking around and the cheapest one around clean title was $2500 in north county private party with 165000 miles so bite me SAN DIEGO AUTO CONNECTION

 
Larry F. | 2014-12-20

What a rude group of people here and they appear to just  want to rip me off

Stay away!

 
Jonny C. | 2014-12-13

This is one of the worst car dealerships in San Diego period.  I advertised my car on craigslist and in bold right by phone number wrote "NO DEALERS PLEASE".  For the period it was on craigslist I received harassing phone calls from them nearly every day.  I also know other people who had taken their car to them for an appraisal and they have given ridiculously low offers, well under KBB Trade In Value.  This is as predatory of a car dealership business gets, who are relentless at attempting to take advantage of any unsuspecting party they can.  STAY AWAY!!!

 
Rob N. | 2014-11-25

I was dumb enough to take their low ball offer on my car with a promise that they could give me a cashable check "today" and after signing all the paperwork on a Friday late afternoon they told me to pick up my check on the weekend. When I did they said their company policy was to not issue checks on the weekends. So when I came back during the week I had to wait almost an hour for them to process my payment which should have been done Friday or over the weekend. Save yourself the trouble and just go to carmax. This place is awful.

 
Sourmaker J. | 2014-11-23

Stay away from this place. They owe me money for a cancelled warranty be cuz the car I bought there blew up. They told me the warranty covered everything & it didn't cover anything. So I canceled the bs warranty & now they owe me 1200$ that they won't pay me. I keep getting the run around.  They keep telling me next week. It's been 10 weeks. I'm taking them to court. Don't buy from sd auto connection. They are liars & scammers. They should get zero stars.

 
L K. | 2014-11-23

The problem with human nature is we are all guilty of being quick to point out negative aspects of a person, place or thing more so than the positives. I am guilty of this on occasion as much as everyone else. I try to be as unbiased as possible and make sure to "Yelp" both unpleasant AND pleasant experiences from our local businesses. I don't use Yelp only to decide on which businesses to patronize, I go by the Yelp reviewers themselves who visit said businesses as well. Some appear to be telling the truth; you can tell by all the little details and emotions. Some write a sentence or two and are usually accused of faking it for whatever reason, sometimes unfairly. Others are just cranky, miserable MFers.

Places like SDAC and other dealerships get a bad rap anyway and thus the negs will pile up. But not everyone is crooked in this business. You may have ended up buying a clunker here. The inspections performed when the car initially gets appraised do not entail disassembling its engine. The original owner may have applied unseen bandages on some important components for all you or anyone else knows, or may have even have had no clue something major was going to fall apart next week. How is this SDAC's fault? As with anything pre-owned, you are taking a risk and trusting a complete stranger who knows your potential "new" car better than anyone else ever could. SDAC, Carmax, etc are merely the middlemen. However, in your defense, there is absolutely no excuse for a crappy or shady service department - but I can't speak for that as I have not been on that side of the transaction at SDAC. (Full disclosure: I am not, nor do I personally know a single soul in this industry.)

I came in here to get my 2006 Jeep Wrangler Rubicon appraised after they found it on AutoTrader and left me a voicemail on a Sunday night. I hate these tactics and these places, too, and I know I won't get what I am asking, OK? We went in with low expectations, and only because we were already in the neighborhood. The first offer was $14.9 and change, which was insulting as the Jeep has only 49k miles, a fresh, expensive, clean bill of health, has never been altered or had the top down (let alone been offroad), and is dripping with some insane extras. Also, I did my research and felt $19.8 was more than reasonable compared to the comical amounts others were asking for less Jeep. I did get them to budge: 16k. Mmm, no way, suckas!  And it was irritating to see by googling the phone number in an email they had reached out to me via my craigslist ad after the visit. But, they don't buy just anyone's car, either. They have a few interesting 'reject' stories to tell.

Next day I went to Carmax. 15k. They're no fun because you can't haggle with them so I didn't hang around. I then took the Jeep to the dealership from which I intended to purchase a new car. 15k again. See the pattern? You know when you wonder how it can be that everyone else is wrong and you're right - until you realize this may not be the case at all?

SDAC clearly offered the best price and that is of course who DH and I went with. We worked with Chris Antolini, who is actually a pretty decent guy for a salesman. He made the transaction reasonably quick and painless for what it is both at the appraisal and at acceptance days later. The only irritating part was how our request for an alternate payout option was handled. When I couldn't reach Chris over the phone during the 5-day decision period, I was directed to the general manager, who was abrupt and cold, and did not understand what I was asking because he kept rudely interrupting me. Although we ultimately did not get our request granted, Chris answered our questions in a patient and friendly manner. But the general manager cost SDAC a star for me.

Overall I am satisfied with the outcome. They did offer the most money for my Jeep out of the three places I visited with very minimal haggling. I would consider working with SDAC and particularly Chris again. (And whoever ends up with my Jeep should be a happy MFer.)

 
Max S. | 2014-11-17

I got a call from "Eleanor" asking me to come down to have my car on Craigslist appraised to sell to Auto Connection. I was asking $8995 for the car and I told them it would be a waste of my time and would upset me if they offered me $7000 for a rare special edition. She assured me that their price would be fair and to please come visit them. I reiterated again that I would be upset if they low-balled me. She said my asking price was fair and they would relocate the car to a part of the country where it would get the most money. I was skeptical, but thought I would give them a try anyway.

The salesman was nice enough, even though he gave his lunch order to someone on the phone right in front of us. First he wanted a Junior Bacon Cheeseburger, and then he changed his mind to Chipotle. He had to go over exactly what he wanted item by item. Steak, brown rice, pinto beans, what salsas did they have again? The reason I say this is it was even more a waste of my time.

The offer they finally came back with? $5600! Are you kidding me? That was the "auction price" which is below wholesale. Even KBB trade-in value is $7765! Private party was $8844. I could sell the car today for $7000 to a private party.

This is a used car dealership. What do they excel in? Annoying people that are trying to sell their cars privately. I'm giving them 2 stars because the salesman was nice and I got a free Autocheck print out worth $39.95, but I would never sell a car to them. Stay away from this place unless you are trying to dump a vehicle with problems. The inspection is very limited. What does that say about the cars they are selling? Do they get them at auctions? Are they dumped on them by people that know they are problematic?

And to Robin who answers all the reviews with a cut-and-paste response about how helpful they are and how high their offers are? You're a joke. You make yourself look bad with a format response and you are flat out lying. High offers? Autocheck should at least come in at trade-in value, not auction value. Auction cars are sold without being able to check them out, any my car is stunning.

 
J K. | 2014-11-11

619 574 9456   San Diego Auto Connection  looking through craigslist trying to rip you off.

"Sally" Wants to buy my car if it has less than 100k miles.  I knew it was a scam email with the name sally and with the phrase "Less than 100k miles".

Dont Waste your time. Don't call these people back.  They want to buy your car low, and sell it high.  

I'll sell your car for you for FREE just so that you don't use these idiots.

 
vinny m. | 2014-11-06

On the contrary, I did have the "extensive warranty" for the vehicle. Which incident w/SD Auto Connection do you want me to disclose?

When a service light came on, no one was able to assist me as to the cause of it. I was told that they would send my vehicle to a nearby dealership that specializes in my vehicle to assess the problem. I got a call from Pep Boys in the ghetto & was told that there was a misfire of the ignition coils & transmission was not up to date. Did SD Auto Connection do anything about it? I was billed the service fee & I was liable for the problems since it was "not covered" by the warranty.

The first time I tried to send my vehicle to their service department, a simple tire balance & wheel alignment was all I needed. What did they do? It wasn't "covered" by the warranty, yet I just purchased the car a few days prior. I guess you get a great car w/a steering wheel off balance & a shaking because it's normal. I took it to a shop to find out that 2 of the 4 tires were bald (dangerously bad) & the cause of the shakes were because of one rim that was cracked. Apparently, it was OK w/SD Auto Connection that in order to fix that problem, they didn't feel the shakes, they'd rather place the bad rim in the back end of the car so it wouldn't be noticable.

The next time I revisited the establishment, it was not much longer than a week to also notify that the windows were sticking & get stuck. Also, the driver side headlight was wobbling as I drove it. What happened was great. When I got the car back 3 days later, I apparently did not fill up the gas full or drive it for a good 75-100 miles. Did they fix the issues? A piece of paper was left in the car to "understand" the issue, only for my windows to still have the issues, a fog light to be busted out of place & that driver side headlight not wobbling anymore? you bet it still wobbles! I can just refer to the make shift "carfax" report to verify it has NOT gotten into an accident, so it is what it is.

If you think this is not going unnoticed or unmentioned, at least I saved ALL my receipts & didn't take this up more in further details. It's senseless to get ANY kind of help or service because I'm sure it's going to be brushed under the rug as every other issue has been done. What really just irks me is the common courtesy & the simple fact that a customer needs help, yet excuses are all that I got. I am not ashamed to explain to ALL these facts because I traded in my car (great condition) in hopes to get an even better one in return, since we all deserve great things. What I got was a slap in the face & the realization that there are dishonest people & companies that could care less, but in order to make that commission...that's all it's about.

 
Larry D. | 2014-11-06

I really feel bad that I talked a friend into buying his car from these bums.  We found the car at the Qualcomm stadium event they hold every once in a while.  My buddy had his heart set on a bmw 3 series and SD auto connection had several.  Initially we looked at a 335xi that we liked, and also looked at a 328i.  My buddy preferred the 335xi.  The car salesman told us that the car was rated a "98 out  of a 100" and presented a piece of paper that said the same, it looked like a makeshift carfax report.  Anyways after the test drive my buddy and the salesman went inside to take care of paperwork while I went back out to take a closer look at the car.  Something about the front end paint didn't look right to me.  It had a faded hue that the rest of the car didn't have.  I told my buddy what I observed and we told the salesman we would rather take the 328i.  He told us that would not work, ah excuse me?  He gave us some drawn out crap about the trade in and numbers not adding up with that cars price.  Whatever the hell all that means, we were back with the 335xi, and once again he assured us that the vehicles condition was among the best in their fleet.  I wish I had gone with my gut and pulled my buddy out but he bought it.  The car has been a complete nightmare since the purchase, with everything from a complete engine tuneup being needed from the day of purchase to busted rear window regulators, the list seriously goes on and on.  My buddy purchased the extended warranty only to be told "that's not covered" every time he takes the car back with an issue.  Long story short he's stuck with this busted vehicle for the foreseeable future and lost $3000 for an illegitimate warranty, and I feel partially responsible for bringing him here.  To this day they have refused to fix any issues with the car and insist every issue isn't covered under the warranty.  Hopefully this review can help others from making the same mistake we made.  Believe the negative reviews here they are accurate this is not a reputable establishment.

 
Erin H. | 2014-11-02

Stop spamming my craigslist ad! I am trying to sell my car on cl and they keep sending me spam emails from "Sally" saying

Are you still selling your Toyota/Infiniti/ford? If so, we are very interested in purchasing it as long as it has under 100,000 miles.  Please give us a call at 619-574-9455. It's a generic email they send to everyone because initially I responded to the email stating I wasn't selling an infinity and they never replied and keep sending me the same email over and over!

Isn't that illegal?!

So annoying. I am reporting them!

 
Graciela C. | 2014-10-10

Terrible service! Manager max was extremely rude. Sold me a faulty car with warranty didn't fix it gave me attitude extremely rude. Lied about the car. Seriously don't buy from this dealership.

 
Daniel F. | 2014-10-02

I wish I could give this place 0 stars. High pressure, bad attitudes and smart ass remarks was my experience here. I've bought over half a dozen used cars in my adult life and could never have anticipated how poorly this place was. First I was greeted by a friendly salesman, but as the process continued, he seemed agitated and defensive about my questions about the vehicle I was checking out. Bad bad bad.

 
Rosario M. | 2014-09-25

Like others, they contacted me after I listed my car on CL.I asked if they would try and lowball me, but they reassured me they have 25k to spend on buying cars.  what a joke and a waste of time.  they offered less than carmax did.  i would definitely NOT come here if you are trying to sell your car.  try CARMAX FIRST!  i should have read these reviews first and not wasted my time

 
Hael N. | 2014-09-24

I was called to see if I would be willing to sell my car to SD Auto Connection.  The inspection took 10 minutes (if you can call that an inspection - Id be careful if youre looking for a car).  They came back and low balled about 3K less than Carmax.  Don't waste your time, go to Carmax or Autotrader.

Additionally, the employees have staring problems and are young and unprofessional.  I don't appreciate being gawked at - its like they'd never seen a female before.

 
Chris H. | 2014-09-24

I don't write a lot of low reviews; I like to give businesses a chance to fix things.What bothers me about this business is the fact that they try to present themselves as almost a CarMax-themed, friendly and non-threatening type of car business. Once you peel the orange, however, you'll find that this is simply another iron-lot, full of desperate used-car salemen and managers, who would likely steal a rose off of their grandmother's grave.

The majority of the 5-Stars you'll see here were solicited; when I bought a BMW from them I was actively and agressively solicited to provide a positive Yelp by sales, management and finance personnel ("Anthing less than 5 stars is a fail!").

The staff here is remarkably insincere- You're really asking for trouble going here. I bought a 2006 BMW M Roadster from these folks last Spring. They really pushed how hard they only buy vehicles from private owners and not auctions. This is meaningless, considering they don't recondition cars to save their life.

The car ran like crap, and I ended up having to pay for a full tune-up, including an air filter, plugs and an oil change at the BMW dealer. The BMW San Diego SA told me that it was one of the worst-maintained cars he had seen in a while. After getting un-buried in the car, I sold it to Gavin at the Car Czar, who did me right.

Wanting a Corvette, I actually saw a 2005 Corvette Z51 at the SD Auto Connection that I liked, and called 5 times (and left 5 messages with the Sales Manager Curtis) about it, being blown off each time. I had cash in my pocket; I simply wanted to write a check. I'm well aware that I wasn't called back because the assumption was made that I couldn't trade in the BMW. But it cost them an easy cash sale.

No problem, right? I found a better car from the original owner on Craigslist, who- get this- had gone to the SD Auto Connection to sell it previously. I paid him $20000 cash for the car. They offered him $12000. Yep- That bad. Private party book was $23000 at the time. Listen, car dealers are car dealers- You're not going to find a saint among them. Not here, and not at CarMax. But as dealers go, these guys are really quite disingenuous and just not cool. I couldn't recommend purchasing or even selling a car here; they're just not nice people, and it shows.

I was really bothered by Hael N's comment that she felt gawked at; while I was there I was party to at least a couple of wolfy-leering incidents by the sales manager and another salesmen, as attractive females entered the business. Really nasty.

I think that it's unfortunate that I have to take the time to write this, but it's due. And it should be read by anyone thinking about spending money here- They'll take your money (although they didn't want mine!) and forget you the next day.

Food for thought...

 
Ryan K. | 2014-09-14

I was looking forward to posting a 5-star rating today after selling my 2005 Ford Mustang Convertible to San Diego Auto Connection.  Unfortunately, I ended up walking out of the dealership, and I'll never return.

Here's a quick timeline of my events:
Mon - negotiated an offer on my vehicle, which was good for 5 days, per the salesman
Tues-Fri - shopped around for other offers
Sat - decided to go with their offer, but wasn't able to get in that day; called the office, and was told that my offer would be good the following day
Sun - brought the car in, was told that the market had changed (in 24 hours...), and was offered 20% less than the agreed-upon price from Monday.

Two stars because the original offer was good, but no more because they didn't follow through on their word.  Very disappointing.

 
Catherine W. | 2014-09-12

I sold my car to San Diego Auto Connection and am extremely satisfied with the entire process.  From the time I walked in the door until I left with my check, the staff was courteous, professional, honest and efficient.  I received a fair price for my car and was not haggled.

I will definitely return to San Diego Auto Connection and recommend family and friends as well.

 
Mike F. | 2014-09-07

I cannot comment on any purchase experiences but I recently sold my truck to this place.
I had to sell the truck due to a military PCS move overseas and had already shipped another car to my next duty station.
They contacted me after I placed my vehicle on CL and scheduled a meeting the same day.
The transaction was very smooth and they actually negotiated an agreeable price.
San Diego Auto Connection BEATS Carmax hands down! (for selling a vehicle)

 
Kathy B. | 2014-09-04

The employees were very helpful, I came in and they gave me a fair estimate, I came back a week later to accept it and they stood by the original offer, no game playing. As a woman I appreciate that!!

Would buy or sell a car with them again in the future.

I went to a popular competitor and they were not as accommodating and flexible.

 
Sean M. | 2014-08-31

Relatively painless transaction when selling my Escalade. Got an OK deal. Someone is going to get a great vehicle from them.

 
Joeff V. | 2014-08-22

This place was great, ask for daniel solis & ian pulu . they gave me the best offer for my truck... We were in-N-out in less than an hour... Also would recommend them to any1..

 
Maria V. | 2014-08-22

My husband sold his truck here today. Daniel Solis & Ian Pulu  helped us out. We got a competitive offer. It was an awesome experience. Thank you very much!

 
Courtney C. | 2014-08-18

I would NOT purchase a car from this dealership. They are too small of a dealership therefore they are not able to offer certain things such as a rental car or a courtesy shuttle. I purchased a truck from them August 4th, 2014. They ended up not washing the car- inside or out..oh wait.. they did wash the windows that looked liked they were washed with vegetable oil, the fuel was on E, the radio only had 3 stations that were in English, the rest of them were Spanish or just did not work, the tire pressure sensor was not reading on one of the tires, when I shifted from reverse or drive the whole truck jerked, it made a loud noise and I could feel like a grinding on my feet.

I took the vehicle in on Saturday to get it looked at and they told me they would repair everything because we just bought the vehicle and did not break the truck, all I was supposed to do was drop it off on Monday at 8:30 in the morning and they would have it for the day. So, Monday came around, I dropped it off like I was told to, and asked them if they have a rental car, they said yes, but I have to pay for it. Which is unfair since the vehicle was just bought. I feel that something either went wrong during inspection or there flat out was not an inspection done on the vehicle. After I called someone to come and pick me up, I gave the truck keys and asked when they were going to call me. They guy that I talked to said they would call me and give me an update, but now the repairs might take a few days. That is my only vehicle....

I finally received a phone call from a very pleasant manager named Curtis, and I told him what was going on. By any means did he say sorry or apologize for what is going on like someone should that works in customer service. He continued to tell me that it wasn't his problem, he isn't the one that told me that the truck would be done today. I told him that I thought he was the manager and he said he was, so I told him that he needs to take ownership of his employees and get the problem resolved. If his employees are giving times when they can  pick up the vehicle and they are not supposed to, then he needs to do a better job training his employees so he does not get upset customers. He should also ensure that inspections are getting done thoroughly because these issues are not my fault and I should not be the one having to be inconvenienced.

NOT EVEN ONCE THEY DID EVEN TRY TO MAKE THE SITUATION BETTER! THIS IS HOW MUCH THEY APPRECIATE THEIR CUSTOMERS THAT HELP THEM GET PAYCHECKS!!!

 
Dominic F. | 2014-08-15

Great offer on our car! Thank you.  We would recommend them.  Fernando was great! Awesome work! Great team!

 
Steve R. | 2014-08-11

Such as scam.  DO NOT waste your time.  These people will low-ball you beyond belief.  Terrible customer service to boot.  When you won't sell them your car for their insanely low offer they become extremely hostile and act as though YOU wasted THEIR time.  However, they are the ones who call you with "We are VERY interested in making you an above value offer for your car."

 
Christian T. | 2014-08-10

I just sold my vehicle here and they have me the best offer compare to other dealers.

Chris was great with getting close to my price

Would recommend this place

A ++++++++

 
Charlie P. | 2014-08-06

I'm writing this for my friend. First off I would like to say do not ever buy a car from the used car tent sell at qaulcomm stadium. They are all no nobody dealers with over priced crap used cars that they have not even looked over. My friend bought a used truck from SDAC at the tent sell about 6 months ago he has since put roughly 6 - 7000 miles on it since his purchase and the transmission goes out. Well he calls SDAC up to let them know what happened and they were absolutely no help and the guy on the phone was a smart ass MF also. So my friend calls there VP and has not gotten a response yet. These guys suck go to a real dealer that sells new and CERTIFIED used used vehicles! Oh and I would give these guys negative stars if I could but I don't have the option.

 
Jesse S. | 2014-08-01

I should just have the option of putting no stars. "Amber" emailed me once when I listed my car on Craigslist, stating they want to buy my car. I took it to them they offered me 7k. Blue book was 10k. My wife and I found a car there, battery acid leaked all over the frame, wires, and anything else that looked important. I showed the salesman he said its just dirty. Those guys are retards and pathetic. By the way they don't look over the cars, no inspections, they don't have a garage. Guess what got an email today from "Amber".

 
Marilyn F. | 2014-08-01

Let me start off by saying this place is not even worth 1 star.
I purchased a 2008 Nissan Altima from San Diego Auto Connection the beginning of July. Was helped by Gabriel the Sales Manager. I was then helped by Ian in the finance department. I purchased the extended warranty High tech plan which covers a lot.
To make a long story short. I felt RIPPED OFF. After driving off I noticed the Digital Screen under the speedometer was not working and the tire pressure light was on. I brought my car back in to get looked at. They called and let me know it would cost me over $500 to fix the cluster! I asked if my extended warranty would cover it when it kicks in. They said No! when it clearly said the Cluster was covered. When i went to pick up the car, the tire pressure light was still on. I decided to go to my neighborhood Pepboys to fix the tire pressure. Looks like the sensors are not working!
If that wasn't enough, the radio audio system stopped working after 2 weeks of having this car. I knew that was my lost and that my warranty did not cover it. I had to pay 250 out of pocket to get it replaced. Which made the dvd players in the head rest void.
I call San Diego Auto Connection multiple times regarding all the issues with the car. I leave messages for a call back but no response. I had to show up to speak to someone. And the answer I would always get is "Call me in the morning" by Gabriel. He doesn't answer the phone. I feel like they are avoiding the issue and does not want to help.
Worst service ever!
When I come in no one wants to help, they just stare. I would never recommend this place to anyone I know. And would definitely spread the word. They took advantage of my kindness. Now i'm very upset.

 
Frederick G. | 2014-07-31

I had placed an ad on Craig's List to sell my car.  Everything was disclosed in the ad, including that it was a business vehicle in superb condition.

I received an e-mail from a person by the name of "Amber", who wrote me from her Craig's List e-mail account.  The correspondence stated"  till selling your _____? If so, we are very interested in purchasing it. Please give us a call at 619-574-9456.

I then:
* Called the dealership and asked to speak with her.  Turned out she was not even in the office.
* Made an appointment BUT clearly stated I was firm on the price.  I was told that "we, as a baseline business practice, exceed the retail trade in value".
* Showed up at the dealership and the person I met with hadn't even read my posting.  They then tried to low ball me without even looking at the vehicle.

Total waste of time and effort.  I'm disgusted.

 
Gabe G. | 2014-07-30

This is a scam plain in sight. I recieved multiple calls from these people and every time I told them: I'm not intrested in your low ball offers. " oh but we beat dealers and Kelly blue book", bull. If they bought my car for what its worth then they make no profit, unless they can scam someone in buying my car for more than what its worth. Be smart, if you care to get more money, be patient and sell it yourself. I never stepped foot in this place and called them back after they called me (let's just call her "J" )

- so your interested in my car?

- I'm not but we have buyers here interested

- ok well do you have my car ad infront of you? Are you willing to pay what its worth on Kelly blue book? Because if not, your wasteing my time.

- no, we beat Kelly blue book quotes.

- ok well who's wanting to buy it?

- this guy let me transfer you

- hello this is blah blah blah (your welcome)

- so you beat Kelly blue book estimates?

- no, who told you that?

- J

- no, let me take you off our list.

Some advice for the people that work there, if your ok working for a company that pays you to lie to people just to get them in the door, then you should applaud yourself for this bad review. If your offended then maybe you need to find a job that gives you the opportunity to show a little more integrity. Think about it.

 
B D. | 2014-07-29

Don't bother to go there. They'll promise to pay you top $ for your car, then try to get  your car for less than half of what is worth when you get there.  
Go to ANYONE BUT SD AUTO CONNECTION.
No matter what they promise over the phone, they will Cheat you.
My advise: Avoid these dealer for either to sell your car or to buy your new ride.
Do not make expensive mistake.

 
Jonathan E. | 2014-07-27

A few weeks ago I purchased a 2008 Dodge Charger from these guys at the Stadium Tent Sale. Shout out to Fernando the sales rep for being patient and helping me find my car. I liked that they price their vehicles fairly. Their asking price for my car was $1500-$3000 below what carmax and other local used car dealers were asking for the Same make, model & mileage. The reason I'm giving them 4 stars instead of 5 is because I noticed a small oil leak 2 days after I bought the car. Thankfully, my car came with a 30 day 1,000 mile warranty and Gabe the manager took care of me promptly. Overall, I am happy with my purchase here and I recommend others to check this place out if you're looking to buy a used car.

 
Mike F. | 2014-07-23

Had a 2004 Toyota Camry XLE with aftermarket bluetooth stereo, aftermarket leather wrapped steering wheel with 81k miles.  Kept the car in good condition.  Got a exterior detail and headlight restoration at Genie Car Wash for $200.  Appraised at carmax for 6k, SD Auto Connection for 8k (which was about kbb.com est for dealer trade).  This was acceptable to me to avoid weekend selling annoyance via craigslist.  Process was pretty good - some waiting but very professional group with low overhead (no rah, rah, rah of carmax).  If I was in the market for a used car I would recommend them.  Sal and company have their act together.  Still recommended getting multiple offers when selling a car - these guys contacted me thru craigslist.  Very happy customer.

 
Magdalena R. | 2014-07-08

I cannot be happier with my purchase and experience at Auto Connection!

I had purchased a minivan from a mom and pop shop and it was a horrible experience! Ian (at Auto Connection) was recommended to me. He was so very patient and helpful guiding me through the process. I was able to get a refund from the mom and pop shop for the piece of sh** purchase. Ian set me up with Chris Barnes as a sales rep at Auto connection and what a great experience from there! We got a super clean van with an extended warranty. We were able to get financed for a lower APR then our credit union too! Fast, painless, and a very low pressure caring transaction. After what I had just been through the staff there knew I needed the extra mile to feel confident in the transaction and I deff got that here! My husband is very anti car dealerships and sales men, but he was very happy too. My kids even commented how "cool" the "dudes" were there. Thank you to Ian and Chris for a fantastic transaction and a super sexy minivan!

 
Stephen C. | 2014-06-28

Although this is my first review for San Diego Auto Connection, I have actually sold two vehicles to them over the past two years.  Both times I got a fair price for my car, undoubtedly higher than Carmax, and certainly a traditional dealer.

They have a unique business model in that they do NOT purchase cars at auction like most dealers.  Their primary source for purchasing cars is by searching For Sale By Owner ads on Craigslist.  They contact those that are trying to sell their cars on their own, and invite them to bring theirs cars to them for an appraisal and offer.  This is how I found out about San Diego Auto Connection the 1st time around.  It stands to reason that since they are not going to the auction to buy a car, they don't have to spend money going to the auction, bringing cars back to San Diego, etc, which in turn leads to more money to pay people who bring cars in.

My only piece of advice before bringing in your car is to do your homework.  Visit Edmunds and Kelly Blue Book on the web, look at what other private sellers and dealers are asking for the same vehicle with the same mileage and equipment.  Once armed with that information, head on down and see what they say.  On both occasions, I figure there was at least 3-6% of play between their initial offer and what we eventually agreed on.  It's a little bit like buying a car in reverse, in that you don't meet with their appraiser face to face, but instead convey your "offer" price to one of the sales guys who shuttles back and forth.  Think of the process as a little bit like Pawn Stars.  Know going in that these guys hope to mark up the car and sell it someone else, so don't expect to get full retail.

Could I have sold my car for more by running an ad?  Probably, but I figure at most it would have been $500-1000 more, and who knows how long it would have taken, and how many obnoxious people I would have had to call/email/meet before getting there.  Not to mention getting the car smogged, filling out paperwork, allowing someone to take the car to a mechanic, etc.  For that kind of effort, I'd just assume spend about an hour start to finish at San Diego Auto Connection and walk out with a check!

 
aggie G. | 2014-06-28

I originally went to carmax and that was a waste of time. San Diego Auto gave me a price I was very happy with . No hassle..easy and quick. Everyone was very pleasant. They were even kind enough to give me a ride back home. They were very professional..

 
Sebastiaan C. | 2014-06-27

Well, I'm really surprised to read good reviews about this place!
With the necessary hindsight, I realized that I got somewhat scammed...

I'm fairly new in the US and when I moved in San Diego last year I felt the need to buy a car ASAP. After had gone to many places and many car dealerships between L.A. and San Diego in order to find a Mustang at a great price, I bought from them a 2005 - Mustang V6 that I regretted a few weeks later!

At first, I thought that the place was very friendly and the people really understanding and honnest. I never buy a car right a way, I've always been taught to think twice before purchasing anything. After a careful consideration, and after many texts from Ryan, I finally returned to purchase my car. Back in October (after having felt much pressure), I felt left out once I agreed to buy the 'Stang. Indeed, they made me wait more than 2 HOURS to sign the papers. Furthermore, the seller (Ryan) stopped to have any consideration towards me and took care of other people's business!

They're liars, pretending that the last owner of my car was known and a friend of one of their sellers. They didn't even wash my car when I went to pick it up, claiming that it would probably start to rain.

Their customer service is unkown, they never call you back! You spend your 30 days of warranty waiting for them to do something! I had several issues with my car; including the E-break, one of the rear axle, the fuel gauge and front breaks!

I thought that I had bought my car for an awesome price but it wasn't the case! With the repairs my car cost more than a better shape Mustang with fewer miles...

Despite my car is now in a mint condition, I'm still disappointed and definitely do not encourage anyone to purchase a vehicle from this place!

 
Cheryl O. | 2014-06-22

I would totally sell a car here again!  I got more than it looked like I would get from Craigs List buyers, only low-ball buyers there.  I got waaayyyy more than CarMax offered me.  I worked with Paul, who greeted me as I drove up and acted as my agent in the process.  I left after getting the initial offer, but heard back from Paul the next day.  No pressure, but letting me know they wanted to buy my car.  After dealing with CL and their buyers for less than a day, I was totally fed up and ready to deal.  We drove over and signed the papers.  Hated having to write the check, as payoff was higher than offer, but the price they gave us was more than fair.  We are very pleased, and would highly recommend working with Paul to sell your car.

 
Dani K. | 2014-06-18

--This is a review of my experience SELLING a car to SD Auto Connection--

First off, they are DOG friendly! My husband and I had our dog with us when we went to have our car appraised at SD Auto Connection. They were more than happy to have her and even brought her some water.

Now, as for the appraisal experience:
We were contacted by SD Auto Connection because of an ad we placed on craigslist.com . I was wary as I had never heard of the company but, my husband spoke to them over the phone and was impressed and talked me into giving them a shot. We made an appointment for the next evening.
When we arrived (today) we met with Ryan. He was great. Not only was he easy to work with, he really made you feel like he was on your "team" and there to make sure you get a fair price for your vehicle.
Ryan did not appraise the car but served as a "go-between". We did not have the pleasure of meeting the appraiser. When the initial price was offered, it was fair but, a little less than we felt it should be.(We had done a lot of homework and had a pretty good idea of what my vehicle was worth.)  After speaking with Ryan about our needs/concerns he went back and re-met with the appraiser/buyer. The offer he came back with was much more in our range and we decided to accept.
The only bummer is that there was no one present who was authorized to sign the check so we have to return tomorrow with the title to pick that up.

All in all, we had an excellent customer service experience and received over trade-in value for my vehicle. Thanks Ryan and SD Auto Connection!

 
Jacob Q. | 2014-06-18

....

 
Jeff C. | 2014-06-16

I sold my Mazda to San Diego Auto Connection and I feel they were very fair and competitive. My rep Victor was very honest and helpful even going so far to remove some personal documents from my car for me. I was very impressed by the professionalism and friendly nature I experienced. Thumbs up and 5 stars.

 
TJ W. | 2014-06-09

Got hooked up with Paul and had a quick and painless transaction.  The staff as a whole was very professional and came through on everything they promised.  Definitely a safe and quick way to sell your vehicle.  They offered more than Carmax and in 3 days the money was in the bank as they say.  Thanks again Paul.

 
KRISTI P. | 2014-06-01

I decided to take my 2013 BMW 328 for an estimate based on the recommendation of another reviewer. I was really happy with the quick assessment & competitive offer, $500 more than Carmax. You CAN negotiate here, whereas, with Carmax you cannot. Matt Martinez is an excellent person to work with! In the end, I ended up trading in my car with BMW, but I had a good experience here.

 
Alejandra B. | 2014-05-29

My husband and I had a great experience here. They gave us the highest bid for our car and the representative we had fought for the best price. We sold our GMC here and it really was a fast and easy process. Everything worked well and we were very satisfied with their customer service.

 
Mindy P. | 2014-05-28

Sold my truck to them. Didn't get the price we wanted but they were very truthful and nice. Thank you.

 
Omar H. | 2014-05-25

I posted an ad on craigslist trying to sell my nissan titan. My truck has some modifications cosmetically. In my add on craigslist, i added the pictures so it wouldn't surprise them. I get a call 2 days later from them. I take the truck there, then they low ball me. The truck is easily worth 13k and they offered me 5500 because it was going to take too much money to convert the truck back to stock so it could be resold.

After they told me that, i asked to speak to the manager. I told him that it was a waste of time and that they had called me because they were interested. He said that the marketing team didnt look into those type of modifications on the craigslist adds. And they should.

It was a waste of time, a waste of money since i had to spend gas just to be able to get there. All for nothing.  

I gave it 1 star because the manager was actually nice and because i cant leave it blank.

The thing that i hated the most was that the guy trying to make the deal wouldnt even look at me in the eyes. He was being distracted with something else. He actually got into a small argument with another sales rep.  

Dont waste your time. Stay away from this place.

 
Jason Y. | 2014-05-24

Great experience and very nice people. No presure and detailed the car while we waited because the back seat was a little dirty. Fernando was great.

 
Debra L. | 2014-05-18

All of the negative reviews are surprising to me.  My experience was very positive. For various reasons, I have a terrible credit score. I did not believe that any dealership would ever approve a loan for me. However, I have a new job that requires frequent travel from from San Diego to LA.  While I have loved my little SMART car for the last 4 years, I simply don't feel safe or comfortable making that commute as frequently as I do in that tiny car. Therefore, I decided to undergo what I anticipated would be the humiliating experience of requesting financing, receiving an initial positive response because I have a high income, and then having to explain my poor credit rating and eventually receiving a denial from a smirking sales person. I had heard that San Diego Auto Connection financed cars for people with less than perfect credit ratings and I decided to call them. I explained my situation to George Avery.  He didn't make any promises, but did offer to see if he could help.  He kept in touch with me every step of the way and finally reported that they could work with me.  In the end, not only did San Diego Auto Connection approve a reasonable loan for a nice car, but also gave me a a fair trade-in for my SMART car.  They were respectful, truthful, and very pleasant throughout the process.  I strongly recommend them.

 
Christina A. | 2014-05-15

This is a new experience for my husband and I, and it wasn't that bad! Didn't quite get what we were asking but it was a way better offer than we were getting from Carmax or any other dealership! Chris was super helpful, the only sucky part having to drive all the way down here (from Rancho Cucamonga!!) on to bigger and better!

 
Gabe A. | 2014-05-15

Better than Carmax. Chris was helpful and knows how to talk to people with respect. I would recommend and might even do business again in the near future.
That's it.

 
Mike B. | 2014-05-14

I sold my car to them - it was painless and I received a competitive offer.

I got an email from Matt Martinez about the ad I placed for my car on craigslist. I live about an hour away from the dealership, so I wasn't willing to drive there just to get a lowball offer on my car. Matt was clear with me on the numbers before I drove to the lot, which was essential for me. At the dealership, everything went smoothly and I walked out with an amount that I was happy with.

 
Peter L. | 2014-05-12

This is a total waste of time! They will contact you with interest in your vehicle and a great offer if everything looks good. Wrong! They will in fact waste your time and offer you 35% to 40% off your advertised price. I understand the game of making money on used cars but please don't waste my time claiming you can offer me the asking price or something even close! If you're able to do a private party sale you will save yourself the kick in the mouth and spit in the eye offer from this place.

 
Judd E. | 2014-05-09

DO NOT GO HERE!!!  These guys are fucking scammers and completely lie and waste your time.  If this post keeps even one person from going to this place then my job is done.

Bottom line is they called of my ad to sell my car on Craigslist.  I politely told them I didn't want to waste their time or mine because I have because we had been to dealers and I know what their offer is and I wont accept it because I owe a little more on it.  I spoke to George "Cova" and he promised that because they don't buy cars at auctions they would offer more than other dealerships.

Bottom line is I sent my wife there with the car, they made her sit around forever and then offered her LOWER than want I told them other dealers had offered.

if you want to be lied to and treated like shit then by all means go to San Diego Auto Connection and ask for George.  Otherwise join me in spreading the word so no one every buys another car from them and they go out of business.

 
Maureen M. | 2014-05-05

We brought our car to the San Diego Auto Connection on Camino Del Rio South yesterday.  We worked with Fernando. He gave us a very fair price for the car and we were in and out in less than an hour and a half with the check in hand.  It was a pleasure doing business with Fernando and I highly recommend this company.

 
jason h. | 2014-04-30

If you list a car for sale on Craigslist they will steal your contact info and start spamming you with emails. I've receive 4 emails from them in the last 24 hours. If they're this shady with breaking Craigslist's terms of use then you might contemplate how they deal with other aspects of their business.

 
Jamie M. | 2014-04-30

Jorge SantaCruz is the man.  I appreciated his honesty and down-to-earth approach.  Love my purchase, also.

 
Daniel S. | 2014-04-12

I posted my car on Craigslist to get rid of our third car, a couple days later I received a call from Linda who works at SD Autoconnection and she requested that I bring in my car in to get an appraisal because they would like to buy it from me. I drove 45 minutes to talk to them. I have it listed for $3,000obo and it books for $3,100 and they offered me $500. Wasn't even worth the drive down there. I gave 2 stars because they were professional and curious. Unfortunately, low ballers.

 
Daniel V. | 2014-04-06

I'm giving these guys a 5 because they seemed like good people.  I went in to see about purchasing my vehicle and after pulling up the Auto check website they discovered some things that CarFax didn't show me.  They were super courteous and took to time to show me things about my car i didn't know. This deal didn't go through because of my cars past history, but i would go back if i had to sell another car.

 
genny s. | 2014-04-03

This place is AMAZING!! Better than CarMax!! We are very happy satisfied customers, well taken care of and wonderful staff!! Go see Jorge Santacruz HE is man!!!!!! He is the most sincere and gets you to happyland with all your needs!! Winner
I recommend anyone looking to sell a car for a cash value come check this hidden jewel!! They even have amazing top notch automobiles =)

 
Ryan R. | 2014-04-02

I went in to sell my truck, it took a little negotiating, but they came way up to almost meet my original offer. George Avery and Chris were the guys taking care of me. Their customer service was on point. I had to rescind the agreement because they found frame damage on my truck :( But hey, things happen, and it wasn't their fault.

They treated me like a valued customer all the way through. Anytime I buy or sell a vehicle I will always make them a consideration. Thanx guys!

P.S. I was able to sell the Tacoma to a private party with everything disclosed!

 
Kamil K. | 2014-03-25

I just sold my car in that place. I was treated nicely by salesman Derman and he even gave me a 25 minute ride back home after I have sold my car. The price they gave me for a middleman was ok and I did not loose time for people that would maybe buy my car. The little flaw was that I had to return the next day for check since it was evening and the check guy was not there anymore. Overall good experience.

 
Nasir R. | 2014-03-25

I had a very good experience at San Diego Auto Connection. I went there in response to an ad i had placed to sell my car. The appraiser and salesman were were very upfront and polite. I ended up getting a good competitive price for my BMW. It was higher than Carmax or any other dealer. Also it saved a loss of hassle selling on my own.

 
Ryan R. | 2014-03-19

Almost purchased a bmw here last year, during the test drive i noticed the brakes were squeaking and they had that metal sound that they make when you are past due for brakes

- i addressed the problem, the salesman said he would have the car checked out when we got back

- we got back, he doesnt offer to show me any other cars, sits me down and tells me if im considering buying then they need to do a credit check

- i fill out the paperwork, then him and another salesman start by telling me i qualify for 14% apr (yeah right)

- they pressure me into signing papers and at this point im very uncomfortable, i leave nicely, telling them ill think about it.

- i get texts, calls, and voicemails throughout the next three days and each voicemail they lower the apr.

- he never had the bmw checked out in the garage when we got back

They looked at me and treated me very condescendingly, and pressured me to the point that I left!

 
Kai D. | 2014-03-19

My experience at San Diego Auto Connection with the staff the helped me was excellent...

Reason for the two stars?

I don't appreciate being asked to make a yelp review on the spot,

I don't appreciate being asked if i had been asked to make a yelp review as I am leaving

and I especially don't appreciate receiving a call a week later to ask if i had made a yelp review after a member of the staff had already replied to my POSITIVE review on Yelp!!!

My experience with the San Diego Auto Connection in regards to handling the purchase of my car was excellent and was the reason for my original review. This is also why I looked aside when I was asked to come in so they could make an offer on my car because they "had a customer interested in my year and model" yeah ok I knew that was a crock but hey make me an offer and will see. but after the shenanigans regarding my Yelp Review? TAKE A HIKE! This is NOT the way to positive reviews.

HIRE A SOCIAL MEDIA MANAGER!! YOU GRAVELY NEED ONE!

Message me and I can reference several for you in the mean time take a look at the General Guidelines for a yelp review specifically the last sentence...

General Guidelines

Conflicts of interest: Your contributions should be unbiased and objective. For example, you shouldn't write reviews of your own business or employer, your friends' or relatives' business, your peers or competitors in your industry, or businesses in your networking group. Business Owners Should Not Ask Customers To Write Reviews.

 
Kaily E. | 2014-03-10

Very frustrating place. Takes months to get ahold of anyone. Just very sketchy. I don't have a problem with the car I purchased here just their customer service and sales tactics. Also they are complete liars I would not purchase a warranty. They were completely fraudulent about the terms of the warranty and expect you to leave your car with them if you need work done without telling you the name of the shop they are taking it to!! (I spoke to the manager on the phone and he said he didn't even know which shop they used but he was sure it was a reputable one!!!!!!). I was hung up on and burped at on the phone just very unprofessional.

 
Slider L. | 2014-03-10

The first vehicle I got from there, the first day we where going for a drive. But the passenger door would not open No going for a family drive that day or any others. . so I take it over to them. Can't help you until Monday. So Monday they worked on it. the following day after that, it would not start. after getting it started an hour later I learned it was the ignition. When I took it there it wouldn't do it for them but the the shop I broke down by happened to specialize on that vehicle. Well it did it again so I had to pay for it myself. because I needed the vehicle do to medical problems. Then the oil burning smell top it off. So they send me to there trusted mechanic..!  Just because someone put on a job application MECHANIC doesn't mean they are one. ( I watched Top Gun doesn't mean I can fly a jet.)  The mechanic up on El Cajon Blvd could see oil dripping but couldn't find the leak. there solution drive it home and bring it back when we open???,  I couldn't believe he said that after seeing oil coming from it!! which is way better than the line they tried to feed me at the lot .( we spray a lot of engine degreaser on them so I am pretty sure that is what it is.) Really that is your answer?? I turned it in the following day and they said we will put you in something else. I could still see my old vehicle but they couldn't just put me back in mine. so I got pile of crap #2 instead.

 Well I am happy to report,  after several thousand dollars wasted on repairs. To that thoroughly checked out fine running vehicle, that has been checked out by our mechanics. They seem to have missed it had been in a wreck, and water damage. Which explains the rusted parts everywhere, and the mold trim problems. BUT IT WAS GONE THROUGH. haha yeah right !!!!!! and I am going to walk on the moon next week too.

As far as they taking care of a customer is a whole different joke in itself. My water pump went out on the 31st day I got my swap gator of a car. I called the big guy behind the counter there. And his reply was this is the 31st day! But I can give you our guy that does our repairs and he will give you a good deal. I called this guy for my so called ( Good Deal ) he was higher than the dealer was. Good Deal huh? if you are dumb enough after reading this purchase the big tub of Vaseline prior to going there, Your really going to need it.
What gets me is  the news and radio advertises for the?  And the City of San Diego leases the site at the stadium for people to get screwed there like this? Doesn't anyone  read what's going on here. After all the complaints you think someone would step in from Americas Finest City. You would think that!!

Don't go there run, go buy a bike, bus pass, even a taxi might be cheaper. heck of a lot safer and cheaper. than buying a car from these honest, upstanding, caring folks. Way to keep the used car dealer bad reputation in tacked.

One of the salesman there claims to be prior military as well. At the tent sale he stated to me we take care of our Military and our Veterans. Well that was a flat out lie!!  if you were ever in the military?? you forgot one of the most things we stand for HONOR!!!  I purchased from you in good faith. How these folks can put there head to a pillow at night is beyond me. Because all of this I ended up maxing cards and filing BK. Think real hard after reading this. Good luck with your decisions.

 
Riya G. | 2014-03-08

I don't think they deserve any stars.  The whole experience was very unprofessional.  My husband and I walked into Auto Connection and were mistreated from the start.  Sal, our buyers agent, never introduced himself nor shook our hands.   He just asked for our car keys and said lets go.  Sal had limited knowledge about cars.  He gave us a quote which was low so I asked to speak to his manager.  He ignored my request.  We came back later the same day with the appraisal offer voucher they gave us.  Sal said they would honor their offer all day.  I again asked to speak to his manager and he said no problem he'll be out shortly.  We never met the manager and instead were told by a different employee that they took back their guaranteed offer.  He stated the deal they approved earlier was not approved by the CEO and they would not honor it.  We drove 35 miles from Oceanside to be jerked around.  I highly advise staying away from Auto Connection.

 
D A. | 2014-02-23

Despite all the bad reviews here,I had a pleasant experience selling my 2007 Bmw 650i to these guys.I got $1100 more than carmax gave me.I gave them 4 stars because of the phone call even though I said "no dealers" on my craigslist add. Anyways, there really is a clean,used to be under warranty,well taken care off black 650 on their lot now:)

 
Jessica C. | 2014-02-13

God bless them for the support they showed for baby manny who recently passed away so tragically.

 
Kevin H. | 2014-02-09

My partner bought a 2006 BMW 330i only 7 months ago from this lot owned by Mr. Hodson run with Mr. Zimmerman.  The car was overpriced and because it was completely unreliable and expensive every time it broke down we now owe $16,800 and it's only worth $7000 so in order to get rid of it we would need to give someone almost $10,000 to take it off our hands.

These are the facts of our experience:

On June 30th, 2013 we bought a 2006 BMW 330i from San Diego Auto Connection

The cash price of the vehicle we were charged was $15,400.00.  Given that KBB says the retail price is now around $12,000.00 and the wholesale value recently quoted as trade in is only $7,200.00, it would seem that $15,400.00 was rather inflated since it's unlikely that the car depreciated 20%-50% in only 7 months.

Added to the $15,400 was $1295 for a Karr Security system that was never fully functional (changing the settings on the web portal at one point only turned off my cigarette lighter/power) and $2895 for a Royal service warranty that absolutely covered nothing when the car broke down the first time.

In addition to those charges above, add the tax, title and license etc and the total financed amount was $21,278.75

On 7/25/2013 less than 1 month after purchase, the check engine light came on and after a $144.72 inspection by BMW Encinitas, revealed that there was an issue with the oil pan gasket. The inspection also revealed over $4,000.00 worth of issues on the car, including over $1000 to have the oil pan gasket issue resolved. BMW Encinitas determined that the $2895 Royal "service warranty" would cover nothing. I delivered the car to your dealership for resolution and after a few days with your service department,  SDAC did nothing but make excuses and argue over whether the oil pan gasket was seeping or leaking when the bottom line was there was oil coming out of the oil pan.  

On 8/8/2013 requested a refund of the worthless Royal "service warranty".

On 8/27/2013 replaced the balding front tires..  $362.86

On 8/30/2013 purchased a new service warranty with Protective after canceling the Royal service package initially sold to me per the recommendation of your sales/finance guy that it would be a "very good idea" to keep the car under warranty as repairs to a BMW would be very  expensive should the car ever need repair.  The new service warranty recommended by and purchased from BMW Encinitas cost $489.00 down in and $3511.00 in total.  (The new service warranty however would not cover any repairs for the first 30 days).

On 9/18/2013 requested a refund of the Karr track security system that never worked properly.

On 10/15/2013 paid another $190.12 for the new Protective service warranty.

On 11/5/2013 the car would not start.

On 11/7/2013 BMW Encinitas did $1,646.89 in necessary repairs to make it run again, $502.00 of which was not covered by the new Protective service warranty.

On 1/19/2014, the car completely died, wouldn't start and wouldn't run.  I had to have a flatbed tow-truck haul it from Chula Vista to El Cajon.  It had to be jumped to get it into neutral and again to get it off the flat bed.  I was quoted $100 for each jump and up to $720 for the tow.  Fortunately, I found a friend with a AAA card to help me out.

On 1/25/2014 BMW Encinitas sent another flat bed tow truck to pick up the vehicle from our residence and again it had to be jumped to get it on the truck and again on delivery to BMW Encinitas to get the key out of the ignition. It took almost an hour to jump the car so that the tow-truck driver could get the car in neutral to place on the flatbed.

On 1/30/2014 repairs to the car so that it would run again cost another $502.00 out of pocket we negotiated a deal to only pay for parts, not labor and towing.

In seven months the car has broke down twice and needed 6 new ignition coils, 2 new tires, a new battery, a new oil pan gasket and two tows.  Pretty remarkable for a car that was sold to me as a vehicle that had been lovingly cared for.  The last time it broke down I had no other option than to buy another car so that I would have reliable transportation and be able to keep my job.  The payoff amount for this car today is $16,812.62.  KBB says it should sell privately for around $11,000.00.  As a trade-in another dealer offered me $7,200.00.  Since we don't have $5000 - $10,000 in cash to GIVE a buyer toward the negative equity it's unlikely I will be able to unload it and so at this point it looks like I have no choice but to continue making payments on this car of $411 per month plus $66 per month in insurance in addition to the payments on my new reliable car.

 
Dennis S. | 2013-11-20

Bad company. Do not recommend. Read the reviews. Take heed.

 
Sarra L. | 2013-11-18

Buyer beware! I don't even want to give 1 star.

We got a car from the tent sale that is supposed to be fully covered with a 30 day warranty but when the check engine light came on and we could tell there was something wrong with the engine they kept saying there was nothing wrong. We took it in twice and got it back with the same issue then took it into a real bmw dealership who ran the diagnostic and said it was unsafe to drive. They said it wasn't covered with their warranty!  Even though we were sold a screwed up car. At this point the 30 day warranty is almost over. We took it back and they said they couldn't duplicate the issue from bmw so we had to take pictures and threaten to sue before anything happened. Just got the car back. Seems better but we will see. After paying for a rental and wasting all this time. Horrible place to do business with. We should have read the yelp reviews before buying. Their customer service is horrible too. They make u wait in the lobby without helping and don't have a copy of the paperwork on file. Which means they don't want to give you a copy because they knew we wanted to file a lawsuit.. and we are hearing one of the issues currently that has just gotten worse...

 
Parker M. | 2013-11-14

* * *READ THE CUSTOMER COMPLAINTS ON THIS BUSINESS AT THE BBB WEBSITE (BETTER BUSINESS BUREAU)* * *

All of the complaints there share a pretty similar theme.  This company has deceptive, deceitful telemarketing practices to lure sellers in on LIES.  The seller comes in, only to be offered literally half of what their vehicle is worth.  That's NOT an exaggeration.  

Don't be a fool.

 
John G. | 2013-11-11

My wife spied a Volkswagen Toa--er--Towreag--er--Touareg--er---poor man's Cayenne that she believed would be a prefect replacement for our frequently overcrowded Liberty. Fortunately, she'd been awarded some guaranteed loan from somewhere, so the financing was a done deal. Got a great price for our Jeep and drove out with a smaller payment and newer vehicle with all the bells and whistles.

Everyone at the Connection was friendly and helpful. No child labor sweatshop in the back or chop shop from what I could tell. They have matching shirts, so it is a bit like buying a car from the bowling league. But we are very happy--no complaints whatsoever. We've had no problems with the Toerig--er--big Tiguan, and the dogs love it.

 
Emma Jasper W. | 2013-11-11

oh please please read my review.   this place is a scam !!  they toy with you like a cat with mouse.   they profile you a soon as you walk on the lot and only give you service according to "profile" ---- they are the reason auto dealerships get the slimy reputations.

We started at one price, then went down 500.00, then all of a sudden they bring me out a quote that is 2400.00 less !!     Then i get call back with the original amount offered.   YGTBKM.

RUN AWAY, don't bother !!

If you advert on Craigslist --- they will call you !!!

 
Arthur M. | 2013-10-24

Got a call from this dealer, wanting to buy my truck I had posted on CL, went over everything with them about my truck, they told me they would give me $10,000 for it, so I took it there keep in mind,I had to drive from riverside, spent about $80 bucks on gas plus my time, before I went I asked if I need the pick slip, if so I need to drive north about an hour to get it, they said no we have a dmv on site, so I drive there took two cars cos I was gonna sell this truck to them, but when they looked it over they said they would only give me $9000, I got them up to$9,700 and said ok let's do this, then they asked me for the pink slip, I said I don't have if, so then they said well we won't give you the money till you get us the pink, WTF really!!! So I said well I guess I'll be back another time, they said this offer is only for today right now, after they said my voucher would be good for 7 days, f this place don't sell or buy from them, they won't stand by they're word at all!!! And the VP is a, well I'll be adult about this n not be mean lol
buyer/seller beware..

 
Eric L. | 2013-10-04

Horrible business. If you are trying to sell your car on Craigslist, expect to hear from these scumbags. They will make you come down to their dealership, waste an hour or two of your time (they tell you it will just take 20 minutes), and then give you a lowball offer for your car. Avoid them!

 
Candice L. | 2013-10-03

I bought my 2007 PT Cruiser from this place in August and it is running great, no engine light or anything. I was hesitant because I have previously bought cars that have given me problems from shady dealers, but this place is legit.

The salesman genuinely connected with us and they sold us a good car for under the price we were looking for a car. I think this will be my place to shop for a car from now on and I definitely recommend people to buy from here.

I had a loan through my bank and I was able to get the car and an extended warranty that I believe will work out because these guys have earned my trust.

Thank auto connection.

 
Brandon Z. | 2013-09-29

Haven't even stepped foot on the lot yet.  We inquired through their website for trade-in.  Ryan contacted us via text at 10:58pm and a phone call at 8:30am on a Sunday.  We think that's a little rude either on his part or on behalf of the dealership.  Perhaps this is how either he or this dealer operates.  So like "hey, you may be asleep or in church, but can you come visit us ersumthin?"

Desperate?  

Given this, we're not even gonna visit.  We have hundreds of dealers and plenty of time to shop around with.  Chargers are playing Dallas today anyways.  No matter who wins, Auto Connection just lost before the kickoff.  :-)

 
Oscar C. | 2013-09-16

I purchased a vehicle at San Diego Auto Connection after my 05 Lexus was stolen.  Super easy car buying experience. The salesman and manager were up front about the vehicle history, financing, and warranties.  I was afraid with some hick ups I had on my credit, but they gave me options that were even surprising to me.  I'm  happily driving a 2011 Lexus ES350 which was a defiant upgrade.  Yes I will buy here again.

 
Shelly M. | 2013-09-10

San Diego Auto Connection found me and wanted my car. I got the run around and left feeling like they wasted my time. The girl who set up the whole thing texted me for days making sure I would come and set me up with a greesy used car sales men type. Id go to carmax over this place. I should have known and believed the reviews before I went.

 
Alberto M. | 2013-09-05

STAY AWAY!!! RUN!!!! I CREATED A YELP ACCOUNT TO WARN YOU!

I read all these reviews, and though nah! Im smart, I know a thing or two.
I am 27 with lots of life experience, these guys are good (meaning shady).

I BOUGHT AN 06 MINI COOPER S. costly mistake....

On the front end, these guys are awesome! there sales guys are friendly, courteous, don't give you pressure, and treat you, how you wanna be treated. everything is great here. BUT, THAT IS WHERE IT ALLLL ENDS!!!

Once you sign the paperwork, they have no customer service skills at all, NONE!!!! you call them and leave a voicemail, they never call you back. They just don't care anymore.

If you have a problem, they make it difficult for repair. I could never get them to set a time and date, since I work Mon-Fri 8am to 6pm. and they open at 9am, and let you on your own if you wanna leave it after work, HOW WOULD I GET TO WORK, they don't care, they told me, rent a car or ask a friend. WTF?! that's why I bought a car...

When I just show up on a Friday night, they could not take the car, they told me, the manager isn't here, so we can take it, woke up Sat morning to drop it off. they had it all day, an hour before they closed, I called to see whats up, they forgot to call me.

There "service guy" told me, its just a pulley and the tranny is supposed to do that, you have the racing edition. And the pulley isn't covered, you would have to pay for that $450. at this point, I had the car for 2 weeks.

Two weeks later, didn't like how the car felt, this time I took it to Mini of San Diego, they were awesome! they lend me a car while they did a complete diagnostic for free!!

This is where my life started sucking, when I came in, they gave me a list of things wrong with the car, totaling.... get ready.... $8,254.80

I went today (9/5/13) to SDAC, and talked to Max, they guy in charge, was there for about an hour or two, just so he can tell me, can't do anything for you, sorry. not even a penny, regardless that i've been trying to talk to them since i bought it.

Again, I have had this car for about 4-5 WEEKS!!! this is not the reason I bought a new car...

PLEASE STAY AWAY!!! THERE IS A REASON WHY THESE CARS ARE AT A GREAT PRICE!!!

 
Coy C. | 2013-09-02

Buyer, beware!

We purchased a car for a young first time buyer in May 2011 from San Diego Auto Connection, it immediately started having problems. When contacting them at first they pretended as if they were concerned, but we soon found out the truth, that they are your stereotypical unscrupulous rip-off car sales operation. Why is it auto sales seems to attract such dishonorable people.

The car, needless to say, has been a complete disaster. First the transmission went out, then the motor and believe me it didn't stop there. Thankfully, we purchased an aftermarket warranty which covered some of the exorbitant costs, but of course not all.

From the start SDAC wanted nothing to do with this after the sale -- big surprise.

I can't tell you enough how disappointing this transaction was or how bad it hurt us financially. And even after numerous attempts to work something out with SDAC we were ignored.

Again, buyer beware!

 
A. B. | 2013-08-13

If you appreciate having your intelligence insulted and your CLEAR statements of "$13,500 trade-in is not even close to acceptable for my +$20,000 vehicle" repeatedly ignored, then this is your place!  I told them that I have time, money, another car, and zero desperate need for a vehicle but I was indeed interested in one they had on their lot.  When they did the inspection of my vehicle, they wanted to know why the 4WD light flashed when they pushed the button... Uhhhh, they ALWAYS flash for a moment when engaging / disengaging 4WD.  That's why they are called "idiot lights", so the driver knows they pushed the button.  I don't expect any dealer to know the intricacies of every make of vehicle, however I have owned multiple 4WD vehicles and they ALL flash.  Perhaps before you accuse a customer of having a malfunctioning system, you could do 30 seconds of googling homework?  

Last but certainly not least, I told the salesman that I just completed a long trip and had owned the car for about 02 years.  He then said "wow, (as a female) that back hatch door must be hard for you to handle..."  He actually SAID that!!!  

So, if you are in the mood to be insulted, spoken to like a child or lesser person in some way, and have a couple of hours to throw away for no apparent reason, step right up!

 
Colby W. | 2013-08-13

GARBAGE!!!!  They rip you off, they are liars.  Don't waste your time.  They are so shady it's unreal.

 
N B. | 2013-07-08

Hi there yelpers!  I worked with George Avery on selling my vehicle at The San Diego Auto Connection.  This was my first time selling a car so I was a bit nervous and did not know the best way to go about everything such as working with the DMV, paying off my loan, etc.  George was very responsive, helpful, professional, kind, patient and knowledgeable.  His co-workers and boss were wonderful as well.  They offered me to the dollar what my car was valued at and what they originally quoted me over the phone.  The facility was in tip top shape and a very comfortable environment.  I ended up selling the car to a friend who really wanted it and was willing to pay a bit more.  The service, communication and patience were amazing.  Thank you San Diego Auto Connection.  I'll see you the next time I need to sell a car!

 
Jennifer D. | 2013-06-24

I recently purchased a car from their tent sale at Qualcomm stadium. They were very nice and conversational. They offered us a reasonable amount for our trade in. The kelly book value was $4k and they offered $3500. I wanted the $4K but didn't feel like spending the time to negotiate it, so for me being lazy I gave up $500. :). The experience was excellent and they offered me more for my car than other dealers. One dealer wanted to give me 2K! What a slap in the face. Anyway, I enjoyed the sales experience with them.

 
A A. | 2013-06-18

Hate this place.

I bought a used VW from them a year ago. I paid 10k and now owe over 2k more on the car than its worth. On top of that, they promised to fix a few minor things on the car's bumper and headlights. But when I called to schedule it, they never called back after many many calls. They didn't send me my registration as they promised, and I had to go to the DMV myself to get it. Oh and after about a week of owning the car, my transmission begun to act up a little. But of course, they don't answer my calls. And so a year later I get the transmission fixed for 2k. I spent $12,000 on a car that's now worth $6,500.

Don't waste thousands like I did. Go somewhere else!

 
Big D. | 2013-06-03

Cant say enough good stuff about these guys. We had a problem with a used car from the tent sale after we purchased. The GM Max stepped up to make it right and found a better vehicle to solve the problem. George the sale agent was incredibly patient and extremely professional and diligent to make the situation perfect. I've owed 100's of vehicles and I've seen my fair share of used car dealers this place is serendipity run by men of faith and truly accountable to their actions. I sold them my 06 BMW 650cic 1 month ago and it was a quick transaction and this was just as perfect. Very happy to write this review. Call of George if you're looking to buy or sell your car.

 
Kelly C. | 2013-05-13

The trannie in our Suburban quit and I looked on Car Gurus online for a 2007 Chevy Suburban.  Found a 2009 Suburban at SD Auto Connection for the same price as the 2007 at multiple other dealerships.  It looked clean, so I called to make an appt. and we drove 2 hours and met with George Avery.  Very personable and not high pressure at all.  The car was unbelievably clean for a 2009 and the dealership did an amazing detail job.  Both George and the finance man were easy to deal with and we bought the car and were out of there in two hours.  The no pressure attitude was really appreciated and the finance man was so knowledgeable.  I've been buying cars for 45 years and have never had it go this smoothly.  We are looking to replace additional cars and this is the place we'll go.  We'd definitely recommend this dealership.

 
Jack W. | 2013-05-03

Very Deceptive business practices.... DO NOT DO BUSINESS WITH THESE GUYS!!!

They need to learn to respect peoples privacy when you place an add in craigslist with specific instructions not to be contacted by dealers.

I'm going to file a complaint to the Do-Not-Call registry at this link. complaints.donotcall.gov…

They will be out of business very soon hopefully!!!

 
Crosby V. | 2013-04-24

I stopped by this place on a whim because we needed a second car. I dealt with George Avery initially. He was polite, knowledgeable and spent a lot of time with me even though I told him right up front I was not going to buy a car that day. He showed me a car that I eventually ended up purchasing as well as several others. I bought the car a week later and he was professional and courteous throughout our transaction. I think if you are looking for a reputable used car dealer, this is a great option. In looking at the reviews, most of the bad experiences are from people who are trying to sell there cars and feel harassed or low-balled.  If you don't like the offer you get, walk away, but recognize these guys have to make a profit when they buy/sell a car. I'd go back here again in a heart beat.

 
Robb P. | 2013-04-19

Sold my car to these guys and got a fair price. I was impressed with their patience and willing to wait for my decision over several weeks and still honoring the original offer even thought he car had almost 1200 more miles than the original appraisal. Only gave 4 stars because even after I sold them my car, they were still calling me about the ad I had on craigslist for a few days after.

 
Jesse M. | 2013-03-25

The entire staff was very friendly and genuine.  Abel, Gabriel, and Ian made the process super smooth and easy for me. I've always hated negotiating prices, and these guys didn't budge very much but in the end I did get the truck I wanted for a fair price and I left happy.  Much easier to work with than the other dealerships I tried in this area too.  Thanks!  I would recommend buying from them.

 
Don S. | 2013-03-25

Great service no pressure and  Eric B. was fun and helpful. We had a very nice buying experience here and the deal was great .

 
Emily M. | 2013-02-28

THIS PLACE IS HORRIBLE, IT IS RUN LIKE A BAD 3 RING CIRCUS!!

I bought a car from them at one of the recent qualcomm tent car sales. The price was decent for the car (of so I thought, thought it was in decent shape) and they got bank approval nice and easy. I thought I was all set and would never have to see these guys again. WRONG! Within there so called 30day warranty my car was in there for the SAME PROBLEM 3 times to be fixed. I'm almost certain before I got the car and the first time I took it in that they just reset the check engine light and said it was all good. The first time it went in they kept telling me there was nothing wrong with it, it took them 2 days to figure it out and then 7 days later the light came on for same problem. I went through this ordeal 3 times, and guess what, my light is back on! I finally gave up on these hooligans cause obviously they don't take repairs seriously or need to find new mechanics! The light came on for the 4th time a few days after my 30days from purchasing the car. I tried to contact them, left messages and got the run around with never receiving a phone call back.  I get that they were not making money off me, but that is HORRIBLE CUSTOMER SERVICE! You should take care of your customers, especially since the original problem at time of purchase WAS NEVER FIXED!!!

Like I said earlier, it is like a 3 ring circus. Every time I called or went in nobody new what the hell was going on. It would take several people to figure it out....things like, where my car even was. The worst part about it is they made me call out to work twice, because they had to keep my car overnight to fix it, and I'm talking about a super simple fix according to the mechanic (all it was was a loose wire) bullshit!  The first time they kept my car overnight I was not even notified that they would be keeping it, I had to call and hunt down the manager and of course he was clueless. So I was just screwed and car-less....very very very unhappy with the overall customer service of this business.

If you do buy a car with them, I would encourage you not to buy and older car, cause they are great at disguising it as in excellent condition! Overall I would not recommend them to anyone ever!!!!!!!

 
Adam B. | 2013-02-19

Why didn't I listen to my fellow yelpers? I should of believed the poor reviews. This place is horrible. That's an hour of my life I won't get back... Waste of time. Typical slummy used car dealership feel and low ball offers.

Go to Carmax.

 
Wheaty H. | 2013-02-14

awww I feel bad for what Yelp is doing to this company. Ppl are seriously  exaggerating here. I put up an ad on craigslist about my car and yes SDAC did contact me, but only once through email, none of that crazy harassment some others mentioned, that's why i decided to still come check it out regardless the bad yelp reviews.
They turn out to be a very big legit dealership. Very clean and professional with a nice selection parked in their huge lot (Hummerzzzz). my appraiser/buyer was very nice and not pushy at all. We did a brief body check together and then they spent some time on market price research. I chatted with my buyer Milton while waiting then they gave me my quote and simply explained where the price came from. My quote was what i expected, actually the same price as Carmax quoted me. It is lower than what I asked for( dealerships usually give 1-2k less than what you can get from private buyers, but u save the hassle/money on doing fixing/polishing), but expected. And as far as I could tell from their selection in the lot, they seem to only take mid to upper range vehicles. Now I wonder why some are yapping...
Even tho i decided to keep my baby convertible for now(don't wanna give it up just yet), i still think they deserve a fair rating here.

 
Holly F. | 2013-02-13

Impeccable service! The facility was so clean and the employees friendly. I would definitely go there again. I am not a fan of car salesmen or dealerships, but Auto Connection is definitely different. No cheesy and pushy salesmen. Their prices were great and they had a wide selection of vehicles. They took the time to get to know my needs and helped me find the perfect vehicle. We have referred many family and friends and have heard wonderful feedback from them as well.

 
Nikki S. | 2013-02-07

We have been in the market for a new vehicle for quite some time and recently found a vehicle listed on SDAC website that we were very interested in. I decided to submit an application online and received a call about an hour later from their sales manager to go over all of our info. I explained to him that we are in a sticky situation with our credit rating and had a vehicle we needed to trade but were upside down in and he said "no problem" and he was sure he could help us out. He told me he would contact me with 24hours with a decision on financing since it was a Sunday and not even a couple of hours later I received a phone call telling us everything was good to go and when could we come in to go over the details and get it done. We put it off a few days as we were sure we would end up in there and get the same spill "Sorry, we can't do a trade" or "Can you put this much down" as we were getting everywhere else. We arrived and was greeted immediately by Carl, who we had been working with on the phone for a particular vehicle. He took us around back, showed us the vehicle and let us go for a test drive. We loved it and decided to go for it!

We were expecting to get the whole number run around deal after going inside but not even 30 min later, they gave us a number for our trade (which was higher than anywhere else we had been) and also our payments and interest rate on the new vehicle. Needless to say, we were the proud new owners of a vehicle we had been looking for, for months. No hassle, no gimmicks, no hidden fee's. Just straight forward answers!

I highly recommend them and will definitely try them again if we are ever in the market for another new/used vehicle.

 
George A. | 2013-02-01

Amazing store! Clean, friendly, and great cars!  Can't wait to save up for that Range Rover.  They always seems to have super clean, super rad vehicles!  Great experience just kicking tires....I'll be back!

 
Albert B. | 2013-01-28

I agree that SDAC gets an unfairly low Yelp rating; this morning, George helped me sell my 2006 Xterra, I knew what to expect price-wise from a dealer but he helped me get more than I had planned; really great customer service, I was helped right away and was out of there in under an hour with little waiting around. A very fair, very helpful place.

 
Allie O. | 2013-01-23

Y'all are nuts.  This was one of the best customer service experiences I have ever had in my life.  

Before I took my car here to get appraised I checked out their reviews on yelp and was very very unpleasantly surprised at what I found.  I let my contact know how displeased I was to read all this and was very direct with her about what I needed from the SDAC.  She told me that it was unfortunate about their unfair reviews.  I wasn't totally convinced but I had to be in town anyway for a workshop so I went.

I was amazingly impressed at the service I received.  Everyone was SUPER nice and helpful.  I brought in my adorable Mazda Miata to try and sell since I'm moving back to New Jersey and convertibles don't always belong there.  I wanted a certain price for the car based on payments I still had left to make but the price was unrealistic.  The AC guys did the research, printed out the results, and talked me through the basics of setting the right price.  In the end I decided not to sell through them but they were totally cool with it, there was never any harassment (it's been days and I only got one email) and they also never tried to sell me a car.  They even gave me the contact for a transporter to try and beat the price of my shipper for the car but we already put down a deposit with another one.  AND they gave me business cards and said that I could email them anytime with any question I had for when I got back east to try and sell my car there.  

So...I have no idea what the issue is here.  They were honest, inCREDibly helpful, nice, fun, normal, not pushy, and understanding.  

So........yeah.  All y'all is nuts.

 
Erick N. | 2013-01-18

As Adrienne said these guys have an unfair rep on Yelp.

What caught my attention was an ad of theirs on cars.com of a pretty rare car which was reasonably priced. I decided to look on Yelp and check out their reviews. At first I was quite terrified with their 1.5 star rating since I have never seen an establishment rated so low. As I began reading through the reviews I noticed there was a trend, most negative reviews were based on the fact that they were annoying people  by persistently contacting them to buy their cars on craigslist, etc. But, most reviewers even with the negative rating said the employees were nice.

From this I decided to take my chances and contact the dealer regarding the car. After working with George and Eric I made the decision to venture down from San Jose to San Diego. The whole way down to San Diego I was on edge preparing myself for the worse, to my surprise the car was in excellent condition. As previously stated they buy their cars from private sellers not auctions, therefore the cars are usually in much better shape than other private dealers. What is an annoyance to the seller of the car is a plus for buyers!

My bank had special tasks that needed to be done by the dealer in a timely manner which Ian (Finance), George, and Eric were able to accomplish.

All in all I would definitely buy from San Diego Auto Connection again, but this time around instead of driving down I'd buy a one way ticket. That's how much I now trust them and their cars.

 
Dave C. | 2013-01-17

AVOID! AVOID! AVOID!

Put an ad on Craigslist and within 24 hours you will be contacted by this company -- even if you put NO DEALERS OR BROKERS in your ad.

This has happened to me on two separate occasions with two different cars.

Here's the best part, they use a non-business email account on contact you like GMAIL.

Here's the one I received today:
----------------------------------------------
On Thu, Jan 17, 2013 at 4:05 PM, Kristina Wegryn ( kwegryn03@gmail.com ) wrote:

   Hello I am very interested in your BMW for sale :) If you could please give me a call that would be lovely! My number is 619-574-9455

   Thanks, looking forward to hearing from you!

   -Kristina
----------------------------------------------

Like I said: AVOID! AVOID! AVOID!

 
Guillermo R. | 2013-01-11

Stay away from this place! I had the missfortune of having to deal with company, (1) The car was leaking oil I had to rent a car becuse they would not provide one, (2) They would not provide the additional key for the vehicle I purchased, But demanded the extra set on my trade in. (3) They took,  20 days on a ten day payoff, to  pay off the balance on the trade,  costing me an additional $68.00, (4) I had to hand deliver the cashiers check  for my purchase immietaly after the purchase, The dealership did not seem to know anything and made me track the finance manger at some tent at qualcome stadium. I have had better service at County Jail,  this place sucked all the way around if you have half a brain stay away from this Viper Pitt!

 
James U. | 2013-01-06

Wow! The people who are posted negative reviews are really out of line.  They called me too and I sold my 2011 car to them for more than Carmax offered me.  If you don't want to be contacted by a reputable company to sell your car that is posted on craigslist don't put your phone number on Craigslist-- It's THAT simple.
The price they offered me was FAIR and I would gladly take the small hit that I took to sell my virtually brand new car to a dealership rather than deal with other SCAMS and flaky buyers on Craigslist-- not to mention dealing with people trying to get a loan as virtually no one has the cash that is necessary to buy the car for the price they gave me.  I had a check in hand the same day from SD auto connection.  
PS. I had an emotional time selling my car and they were very sensitive to the situation-- Carmax was not sensitive to it and considered the extra paperwork needed to sell my car a nuisance.  Thank you SD auto connection- I AM GLAD I ANSWERED YOUR CALL ON CRAIGSLIST!

 
David T. | 2012-12-29

San Diego Auto Connection called me via my Craigslist ad about buying my truck.  They set up an appointment and bought it that day for a price that beat what the dealer and CarMax were offering.

If you need to sell and don't have time to wait for a private buyer to make an offer (and no one is buying right now), then I'd recommend them.

I think that the low reviews about them are a bit unfair.  If you put a "For Sale" ad on craigslist, anyone can contact you about it until your vehicle is sold.  Deal with it.

They're a business, not a charity, so they need to buy at a price where they can make a profit after selling.  If you don't like their price, or if it's lower than another offer, then don't sell it to them.  That's how it works.

 
Em Y. | 2012-12-18

First, let me say I use yelp for everything. It's how I planned our entire wedding. If a restaurant has bad yelp reviews, I probably won't try it. So all of these reviews I'm reading seem to have to deal with people selling their cars. However, I recently bought a 2011 mazda 3 from san diego auto connection and I couldn't be happier with it. Eric B. was the sales rep who helped me throughout the process and the overall experience was very painless, not something you expect when buying a car. I was looking online for about 2 months at Autotrader, Cars.com , etc. but I found myself clicking on several of auto connection's pictures based on their prices and selection. I was treated kindly by everyone there and got a great deal on basically a brand new car (I paid well under retail Kelley Blue Book!). If you're looking to buy a clean new, used car, ignore these 1 star reviews! I would definitely recommend san diego auto connection.

 
Adrienne K. | 2012-12-02

These guys have an unfair, bad yelp rep.

After many months of trying to privately sell my 2008 vehicle on my own, after 3 visits later, we finally decided to make a deal with SDAC.

Curtis and his crew were professional, respectful & straight forward.

Look people, you can't desperately walk into a dealership & expect them to hand you Bentley style cash for your hoopty a** pinto! Don't take it personal. It's a wholesale dealer who needs to price their purchases at a more than fair margin so they can resell your vehicle on their lot. Stop expecting unrealistic offers. This is business not a courtship.

Bottom line, SDAC were far over what Carmax offered me, & maintained integrity throughout our experience.

 
am m. | 2012-11-05

I concur with the other reviewers.  After being contacted several times by SDAC regarding a car I'm selling on Craigslist and asking them not to email me again unless they could give a ballpark offer higher than what I already received from the original car dealership, I continued to hear from them.  So I decided to send them a link to their own Yelp reviews.  I also explained that I'm not desperate to sell my car.

This is what I received in return from their employee "Nikki":

"Nikki sdac

2:39 PM (2 minutes ago)
 
to me
By the way, we are just looking to buy a car YOU are selling.  If you didn't need to sell it, it wouldn't be listed!  Shady business is funny, I thought in America we are all entitled to our own opinions!  But I guess if well all jump off the bridge, you're going too!  Sad that you are swayed by what other people falsely accuse us of, and how are you to know if those aren't ex in-laws trying to ruin someone's reputation?  Good luck! :)"

Does this sound like a company you want to do business with?

 
Carrie H. | 2012-10-29

Ok I wrote a really shitty review of this company this weekend based on my experience there this Saturday only to find out I was wrong-- and don't tell my partner I said it because I NEVER say I am wrong-- unless I am (which goes to show how often I am RIGHT at home.) ;p I don't give 5 stars to anyone unless they wow me and because of their forthright honesty they did wow me. So here is my first 5 star review on yelp. I like many others here listed my car on craigslist to then have emails from Amy &  Jennifer asking me to come in to have my car checked out for an offer. They were not incredibly annoying but they were persistent enough (3 emails 2 appointment reminders) that I believed I might have a potential sell. So after 3 days of correspondence I finally went in with what I THOUGHT was a really great car and my bottom line being lower than KBB value... only to be completely thrown off and insulted by the (not an offer) but statement of what my car was worth ($5-6k) and that they could not buy my car because it had been in an accident. I was dumbfounded. I have the carfax from when I bought it-- no accidents, my title in hand - clear no salvage, and I have had the car 2 since 2010 no accidents WTH was this guy talking about?! Ian explained to me how Auto Check (my new best friend) showed an auction had reported my car with frame damage 12 days before I bought it, and then the following day after I registered it. Even tho carfax showed none of this. The dealer I went to was a family friend of over 20 years... we chose him based on this and the idea of integrity. My family had just received a settlement and we all went and bought a total of  6 cars thinking we were getting the family deal. I admit I NEVER  had a problem with this car it drove like a dream and was so flashy I got compliments everywhere I went I was only selling because I was moving out of state. So I was quick to go back to original dealer and complain only to be shown this yelp page on the Auto Connection and be told they were scammers, lowballers, etc. I once again believed them and just thought Auto Connection was giving me false info so that they could low ball me and then sell my car for a greater profit... but what didn't sit right was the fact that Auto Connection told me they could NOT buy my car. They did not make an offer at all so what was their strategy here? I stewed over this all weekend. work noc shift and came here to vent my frustration last night and by morning I was on my way to Carmax to get a quote so I could use them as my judge since my original dealer had told me if I wanted to sell the car Carmax was a straight shooter... so I did... and guess what? They told me the SAME THING as Auto Connection. Max offer $6k, reports of frame damage right before it was sold to me by my "family friend". I went straight to them and cursed out the whole office and reminded them just how I won the money to come in and spend $75,000 on cars all at once to begin with-- I also have a family friend who's a lawyer!!!  So with that, they paid me my full asking price to shut me up and now I had to come on here and remove my previous 1 star review of Auto Connection and replace it with my first ever-- and apparently their first ever 5 star review.

This 5 star review is not based on any of their cars or the offer they made me. It's based on the fact that they were the 2nd dealership I had my car appraised at and they were the FIRST one to tell me honestly what the dealer I had bought my car from had done. They showed me on paper and pointed it out in my car. Ian gave me his number and offered assistance. (Granted I thought he was BSing me at first.) They could have just gave said no and left it at that but they gave me info that helped me prove my point to the original dealer that the jig was up. This review is also based on the fact that they DID NOT OFFER  to buy my car WITH FRAME DAMAGE. Meaning to me that they have some standards and do not bother buying something they can't sell ethically. Now it may have been a matter of their finance company not being willing to let them buy it and not just their personal integrity but even so I'd rather deal with a dealer who only deals with finance companies that have good standards than ones who allow dealers to bamboozle customers for a profit.

I can't speak on the claims of lowballing since the (non offer) they told me was right in line with what all 3 dealers wanted to pay for it- $6k. I did not purchase a car from them either so I have no clue how they are on the sales side. This review is strictly on their business practices and on the specific associate named Ian. Auto Connection apparently you need more guys like Ian on your staff to increase your rating because he is the main reason I had a good experience (good but bad-- who likes to hear they got rooked!) at your business. To anyone who read my previous negative review I apologize for misleading anyone. Thank you Ian!!!

 
David M. | 2012-10-12

Persistent spammers.  Called me about 4 times in a single week insisting that a specific buyer was interested in my car.  They told me that I would have to bring it in for an appraisal.  I ignored after reading the reviews here, but they kept calling.  Very annoying.

 
Kale L. | 2012-10-08

I was in need of a car and decided to stop by and check them out. They have a good selection and they act real nice to get you in the door. They make the cars look pretty and hide the faults. I purchased a used car there that test drove great, looked great, and seemed to good to be true. It was. First was the license plate problem and them trying to charge me after the purchase of the car for license plates that they were supposed to give me. Second are the problems that were hidden. The car's headlight went out, the automatic transmission is slipping, the sun roof doesn't shut all the way on its own, the passenger mirror stopped working, and it has a valve cover leak. None of these were present during the test drive. Very unsatisfied.

 
K K. | 2012-09-11

Absolute sleaze bags. I spent two hours test driving and doing credit checks and all that jazz. I picked a car, the only one that fitted my needs and budget, and did a credit check. My credit was fine but because I'm a student and don't make enough a month I couldn't get a loan. I told them I was going to put 5k-7k down on the car (that after taxes was $8800) but if I need a cosigner I have to go get my boyfriend at work and come right back. They said that was fine. We get back and they SOLD THE CAR to someone else. Didn't even bother to call me. Instead I drove and hour there, hour back. then another hour down there to pick up the car THAT WASNT THERE. Then he brings out his "manager" who tries to sell me another car.

ABSOLUTE CREEPS.

 
Bunny P. | 2012-09-01

they bug, they rip you off, lowballer!
lowballer. lowballers.
scammers.
after putting my car on craigslist they jumped on me like 5 different people from same sdautoconnection bullcrap offering me lower than lower offers .ridiculous wast of time!!

stay away!!!!

 
Ian V. | 2012-08-10

Bad business, but not as bad as I expected.

I posted my car for sale and immediately got called by SDAC. After reading the reviews here I decided not to talk to them. Of course, they kept calling and practically begging me to come in. I was adamant that they not waste my time and I was assured it would be worth it.

After getting the car looked at I was quoted $4500, less than half of what I listed it for. The people were nice though and I felt like I was treated pretty good except for the low ball offer.

My review would have been better if they had not wasted my time and were up front with me. I told them on the phone I would accept no less than $8000. If I were desperate, I may have done it. But I am not desperate and don't need to sell the car.

Bottom line: Do not talk to San Diego Auto Connection.

 
Markos R. | 2012-07-26

Spammers and Scammers.  

That SHOULD BE the name of their company.  I have told them at least 20 times to stop emailing me, and they won't stop.  

I wouldn't sell them my car for a million dollars.  

Do NOT do business with them, they are sure to scam you.

 
Nathan W. | 2012-07-25

The vultures of San Diego Craigslist!!

I did not sell my car to SDAC. Why? The moment you post your car to Craigslist prepare to be bombarded by emails from SDAC buyers trying to trick you to come in and get low-balled on price. None of their constantly emailing SDAC buyers use a corporate email and only 1 of rife FOUR that has been emailing even identified himself as a buyer. SDAC ignores the content of your ad "no dealers please" and make it impossible to use Craigslist to find a private buyer offering reasonable $. Roughly 3/4 of my ensued were from this racket. Avoid.

 
Red M. | 2012-07-20

Avoid these guys at all costs! If they are breathing they are lying. I've never met a bunch of liars like these people. It isn't just sales people, no it starts with management and through the finance and titling. Run, hide and just plain avoid these pukes they are truly what give the used car industry such a bad stereo type.

 
Chrissy M. | 2012-07-16

Auto Connection is OUT OF CONTROL!!!

They just emailed me for the 8th time about my car I have for sale on Craigslist & AutoTrader. I have also had three different people CALL me from there.

Here is the most recent email subject line:

I Want Your BMW 328i
From: Josh
autoconnection4@gmail.com

Phone messages: "Hi it's Amy and I am super-interested in buying your car."

I did call back and say if they were willing to pay the purchase price, I'll bring it buy but if not, I won't waste my time. Of course, no call back.

I can't even imagine how misleading they are when they are SELLING the cars?!?!?

My response to "Josh":
"Take me off your list asap. Bad Yelp review on its way....."

 
Dylan G. | 2012-07-09

Ok...........Thank you YELP.........After putting an ad on Craigslist to sell my call I was contacted by them. I came right to Yelp.......and wouldn't you know, SHADY.......  chalk one up for the good guys........I WILL NOT EVER GO HERE AND I'll BE SURE TO TELL MY SOCIAL NETWORK ALSO......

 
Jason V. | 2012-07-08

Don't waste your time taking your vehicle into this place to get it appraised because the only thing you'll get is a "SUPER LOWBALL" offer and a slap in the face.

 
Arash L. | 2012-07-07

Is there a negative rating? In an industry known for its shadiness, SD Auto Connection managed to out do other used car dealers in scum bag tactics. This has to be one of the worst businesses in San Diego.

I posted an ad to sell my car with the explicit declaration of no dealers. These guys continually spam me under different email accounts, impersonating individual buyers. Even after telling them multiple times that I wasnt interested in their low ball offer(which was below KBB trade in value), they still keep pestering me for it. What a horribly run business.

 
S. T. | 2012-06-04

Same story as others on here trying to sell their car on Craigslist.  I have been contacted by San Diego Auto Connection several times even though my ad states that it is not ok for businesses/services to contact me.  I have asked repeatedly for them to stop contacting me both via email an by phone.

This is clearly a disreputable company.  If they are deceitful in one area of business, they are likely deceitful in all areas of business (i.e. when selling cars).  This is a rip off version of Carmax.  Buyer (and Seller) beware!

 
Jason H. | 2012-06-02

These guys are so annoying!!  I had an ad placed on Craigslist and over the course of 3 days I had 4 different people from different email addresses email me about my car, that turned out to be from SD Auto Connection.

I explained to the first person that I did not want to sell my car to them, and also the second and third and fourth person. By the fourth I was getting pretty rude. There's no clear way to tell if it's them or not when they email you, so you have to respond to their inquiry or risk losing actual people interested in your car.

You would think a professional business would be upfront about who they are and what they want to offer you. I will never go to these guys to sell my car, and after seeing how they operate, I will never consider buying a car from them. Shape up SD Auto CONnection!

 
C R. | 2012-06-01

Ok I get it, but some it seems do not :( when you sell your car to a dealer they are going to need room to make a profit. Auto connection made me a very reasonable offer on my car, right in the range of what it was worth. I was treated like any car dealer treats clients, and they of course handled all the paper work.

I could have received more cash, but then I would have to deal with people trying to talk down the price, commenting on the condition, etc...

I have no complaints, as for the 4 stars instead of 5, well that is just because I wanted more $$$ :)

 
Mitch G. | 2012-05-04

I guess i got lucky from the looks of the other reviews. I went in, just walking around the lot looking at stickers, and I saw a toyota I liked. A sales guy approached me and told me about the company and how all the cars are one owner, no accidents. The cars were priced fair for a dealership, and a lot had good mileage. Don't be thrown off by the perceived "lack of cars". I ended up getting a saab 9-3 aero at kbb price (which is really good). When we were writing up the papers, he let me look online about the car, which is super rare for a dealer to let you do that.  But the car was on some kind of special and it had less than 10k miles a year on it. I also added on the gps tracker, similar to lo-jack, for a decent price including a 5 year service. I also didn't have my check or insurance on me, and he offered to give us a ride to my house, but we ended up that he followed me, and i gave him the check and insurance. He also let me keep my parents car that I've been driving there all week, no problem. It was way easier than any of the other dealerships I have been too, and I liked how easy it was.

 
P N. | 2012-04-17

I find it hilarious that a sweet sounding woman left me a voicemail to say she was interested in buying our car, and to call her back at work. Upon returning her call, it was a San Diego Auto Connection gal hoping that we bring the car by, for what we guess would be an offer well below what we have it posted for on Craigslist.. I FEEL it was a smooth attempt to appear like a normal citizen interested in buying the car, instead of leaving the business name for us to search these bad reviews first.
Come on San Diego Auto Connection, just make some folks happy and you might appear honest and save your bad Yelp image.

 
A G. | 2012-04-15

We have a baby #3 on the way and knew it was time to give up our beloved truck and upgrade to an SUV. With my husband deployed in Afghanistan it has been a  very difficult task trying to find a car that we both like. After weeks of searching and moving our search up too 120 miles away I finally told my husband I gave up. That night he emailed me an address to take our truck to. Fernando greeted me with a smile. Apparently Fernando and my husband had spent the day negotiating and discussing a trade without my knowledge. So I went, thinking it was TOO GOOD TO BE TRUE. test drove the car and fell in love. Needless to say the "deal" was not as great as told it was going to be. So with my husband on the phone from Afghanistan they continued their deal. My husband was not happy at all. After saying goodbye to my husband we got one more offer, I couldn't just call my husband back so I left in my car, that night I wrote my husband an email and we spent the entire next morning discussing ways to come up with the extra cash. We did not want any payments, we wanted a trade in PLUS some cash. I called Fernando went down there filled out the paper work and left in my new car. Pretty straight forward.

Here are my only complaints.. The interior looked very clean, however looking in cup holders and cubbies and seat pockets my kids found a lot of trash, food, kleenex and photos of the previous owner. GROSS!!  There were no floor mats in the car, so I have to buy those on my own and remember this is an SUV there is a lot of carpet to cover.  I did a car fax to find out about the car, there is a recall that I have to get fixed on my own. But here is what bothers me the most. When I test drove it at night the Dashboard lights worked fine, but during the day part of the dash board lights do not work, so I can not see part of the milage. SO there is another thing I have to fix. I know they all seem minor, but these things add up.

All in all Fernando is great, but I wish they paid a little closer attention on the car itself then trying to push a deal.

UPDATE:::::::::::::::::::::::::::::
Less then 24 hours later they want me to go back down there because their computer shows date of purchase the 13 and I actually drove it off the lot  the 14th.  They claim the DMV will know the difference, I am a little skeptical about this.  I can't understand why it is such a big deal??

 
Chad S. | 2012-03-27

I absolutely love Yelp because unlike the Better Business Bureau, it actually shares some of the customer's issues so others can make an informed decision.

I saw this company's advertisement listed on Yahoo Cars.  I'm not going to bore you with the details of the vehicle or the price as it's insignificant for the purposes of this review.

I call the dealership, and woman answers the phone, "hello?"  It threw me off as I looked at my phone to ensure I had dialed the right number.  I then said, "I'm sorry, I thought I called an auto dealership."  "You did", she said.  Ummmm, wow.  So far, very professional (sarcasm).  I asked to speak with a salesperson and was transfered to "ALBERTO".  First, let me say, I'm not a racist, but if you're going to be working in any position that requires you to interact with people, be it sales, customer service, tech support, etc., pick up a copy of Rosetta Stone and learn the language.  

I began to negotiate with Alberto about the price of the vehicle.  He then abruptly said that it was his company's policy not to negotiate the price of the vehicles over the phone.  I told him that I was out of state, but traveled a lot to his area, and would be there in a few days.  If we can figure out a fair price, we could get the paperwork handled and pick up the keys - sounds fair and easy, right?

Alberto said the best he could lower the price was by $900.  I wasn't happy, but nonetheless it was doable.  He said he would have someone call me to start working on the paperwork.  

No sooner than a few seconds after hanging up with him, I received an email from a "Brain Epperson - Vice President" of that dealership.  His email stated that price that was $900 higher than what Alberto stated.  I figured they had not spoken yet, and it wasn't a big deal.  I told Brian that I had already spoken to Alberto and agreed upon said price.  He immediately replied and stated that he cannot do that price.  

Surprised, I asked why, to which he replied that they are competitively priced already and the price is what it is.  I again told him that I had a verbal price from Alberto no more than a few minutes old.  

I asked him to please honor the price that Alberto just gave me.  He said no.  Again, we're speaking about a relatively expensive vehicle with a discrepancy of $900, which is not a lot.  It's not as if the salesperson offered me thousands of dollars off and misspoke his authority to do so.

Brian then emailed me saying that the price is fair, and their reputation and quality of service speaks for itself.

I emailed Brian back and said I now know why their dealership has 2 ouf 5 stars on Yelp.

 
Erich L. | 2012-03-23

After having a VERY disappointing experience at Mossy Ford (Stay AWAY from them!) I went to SD Auto Connection.  I was greeted by Albert who was very professional and was interested in what I had to say and sell.  He did a full inspection of the car, and we went inside and I proceeded to sign the paper work over that finalized the sale.  The entire time they walked everything through with me and I felt good having chosen to sell my car to them.  The best part was I was expecting to not get much in the sale, but they offered me $1300 more than CarMax and I was very very happy, and surprised.  When I do decide to buy another car, if not new, I will certainly go to these guys first.  I had a very pleasant time.  Oh, and as I had no way to get home, they drove me home! Talk about first class service. Thank you SD Auto Connection.

 
Kendyl H. | 2012-03-12

These people pulled me in for an hour and a half to offer me 2k less than Carmax, S emailed me for the next handful of days before three other agents separately emailed me to bring my car in. They don't announce that they're with SD auto connection, they send from individual names making you think someone's actually interested. DO NOT GO HERE! RUN THE OTHER WAY! And to the company: LOOK AT YOUR RECORDS! HAVE THE BUDGET TO OFFER WHAT CARS ARE WORTH OR DON'T BOTHER ME! FIGURE OUT HOW TO COMMUNICATE/BECOME EFFICIENT OR CLOSE AND SAVE US THE TIME!

 
Terry H. | 2012-02-29

I have another vehicle listed on Craigslist and guess what... 4 months later they are doing the same thing. Three different people write me today wanting the car, they originally email from private email address's. Then when I tell them I am unwilling to deal with brokers or dealers they tell me they are from SD Auto Connection.
I just had to laugh... what are these people doing? They dont even know who they are emailing because in two of the three emails they had the model of my vehicle wrong.

 
Marco S. | 2011-12-21

WOW!!! should of looked up the reviews before waisting my time, and my ad said "DONT WAIST MY TIME WITH YOUR FREE TIME"

Guess what same story of interested buyer, B6 S4 listed at $15,499, their offer was $10, 200. Audi Dealer offered me $12,500 on trade in, they said dealers pay more on trade in, Im in Sales, theses guys aren't Sales People, they watched a 45 min video and are now certified idiots.

i don't have to say it again what a Joke.

Oh yeah, What about the printed check on a paper? WTF is that? Really? WOW!!! seriously?

 
Renee J. | 2011-08-18

AWFUL.

We bought a car from them at the Used Car Tent Sale at Qualcomm Stadium 2 months ago. Fast forward a few days, my husband gets pulled over for not having a front plate?? (we're from MS- they don't require front plates there) we said sorry, we bought it from a dealer like this. Cop asks for registration, we give him the temporary one we have, he says "well it's illegal to drive this car because it's still registered as a PNO" meaning- when we bought it, the dealership  never changed the registration to active. really?

Bottom line- we purchased a vehicle from a dealer that didn't have a front plate installed, had the wrong battery size installed (it died a week later) , we got several tickets because they didn't change the PNO status (um, registration 101) and we never ended up receiving the registration from them- we got it from the DMV when the renewal was up several months later.

these people obviously have no idea what they're doing, and I would never buy or recommend anyone buying a car from them.

 
Dave D. | 2011-07-20

Would be very careful here.  Overpriced cars with serious questions.  When I experienced sales tactics from 20-30 years ago, pressure to buy cars that didn't meet what I asked for, and saw the large number of people sitting in the tent waiting for help, I ran out as fast as I could.

 
C D. | 2011-07-01

They contacted us in the morning saying that they would give us the amount we had our Toyota for sale online. Once we got there they looked at the and all then told us that they could only offer $7600 for it due to the few minor dents. We went back and forth and finally agreed on $7900 even though the amount was way lower than the price we were asking for but we really wanted to get rid of the car. After sitting there for 2 hours the assistant called us out and said "I am sorry but we made a mistake ...  the manager did not notice that the car is a manual" I was like they looked the car over and even the whole entire time they kept saying it was a manual. So we said whats the problem well the problem is that we ran the car information as an automatic rather than a manual and that due to their mistake they could not offer $7900 because there was $1000 difference. We told them no deal but my husband and I strongly believe that the manager just did not want to give us more than the $7600 because how do you go on talking about the car and it being a manual to the last minute changing it and saying it was imputed as an automatic.

NEVER GO WITH THESE PEOPLE! BIG WAIST OF TIME AND DEFINITE LOW BALERS!

 
Dickie Z. | 2011-06-06

DO NOT WASTE YOUR TIME!!!  When they called, I told them that I don't deal with dealers because they LOW BALL EVERY TIME.  The worker there was courteous but said that they offer fair market value so I thought I'd give them a try.  My car had low miles, no accidents and it was a popular car.  I wanted around $10k (Blue book said $11).  After they walked around the car and without test driving it, the manager comes out and says, "this car is worth $7k to us".  I said, NO WAY and he said, "would you take $8k?"  I said, "ARE YOU KIDDING ME?"  There's a good ending to this horrible experience, I sold the car through AUTOTRADER within one week from my post and had numerous and legit private buyers call.  I got $10,250.  So from my story, you decide if SD Auto Connection is right for you.  I personally think that they need to be put out of business...they're the epitome of a crooked auto dealership and they will take advantage of you if you don't know what your car is really worth.

 
Ryan T. | 2011-05-25

I had a terrible experience with these guys when I tried to sell my used car to them. I had a posting on Craigslist that they contacted me about expressing great interest in the quality and condition of my car. I spoke with three different rep's over the course of the week and gave them my target sale number. They did their blue book research and told me that my number was very realistic either swinging 1000 dollars above or below: the better the condition of my car the more likely that I'd get more than my target. "Great" I thought as I've lovingly kept my six year old car in great condition. They had full knowledge of the mileage on the vehicle and all the specifics.
I drove all the way to Qualcomm from Temecula today to find that the rep's I had previously spoken to weren't in the office when I was told that they would be in all day. No big deal though, as I was promptly helped by one of their service reps who reviewed my car with a visual inspection and went back to his desk to "run some numbers". In the meantime one of the rep's I had spoken to arrived and checked my car out himself doing a visual walk around and a quick test drive through the parking lot. Despite the very minor cosmetic issues you would expect from a used car, he said the car was "in pretty good condition" sighting things like "the headliner is a bit dirty", "the AC blows nice and cold", "there are a couple little scuffs on the rear bumper", and "the tires are practically brand new"...not bad, right?
Back into the office where I noticed several framed plaques on the wall reading "Why do Business with San Diego Auto Connection" which included items like: "A hassel-free buy/selling experience" and the like...
So I nearly puked on the guy when he returned to me and said the best he could offer was $2000 LESS than my target number...despite "being in pretty good condition". The reason the offer was so low, he said, was due to the mileage of the car.
Why then, after my several conversations over the course of the week, in which they claimed to have done their market comparisons and blue book research with the knowledge of my vehicle's current mileage, would they have me waste a solid three and a half hours of my day to drive over 125 miles round-trip to discover they manipulated me into getting in the door just to low-ball me? Due to the mileage they already knew about?!
Inexcusable.
Sterotypically poor "used car sales" experience.
Caveat Emptor***