Pacific Honda in San Diego, CA


Share |

Specialties

At Pacific Honda we can easily say we have the biggest inventory in Southern California. You can count on rigorous inspections, to help you rest assured knowing that you are getting a great pre-owned vehicle. Our highly trained sales professionals are dedicated to making your shopping experience as streamlined and seamless as possible. Pacific Honda won't be satisfied unless all of our customers receive the 5-STAR experience they deserve. Bottom line... our customers are our #1 priority!

History

Established in 1984.

Pacific Honda was originally a Motorcycle Dealership in Pacific Beach.  In 1984 it was purchased by Sunroad Automotive.  Pacific Honda has been the perrenial leader in New and Pre-Owned Honda sales since the mid 90's.  Pacific Honda services over 4,000 vehicles and month and sells over 5,000 new and used cars per year.  Volume pricing and great location are some of the benefits to our valued Customers.

Pacific Honda


Dealer Info:


Phone(s):(858) 694-1000
Address:4761 Convoy St, San Diego, CA, 92111
  • Monday: 8:30 am - 9:00 pm
  • Tuesday: 8:30 am - 9:00 pm
  • Wednesday: 8:30 am - 9:00 pm
  • Thursday: 8:30 am - 9:00 pm
  • Friday: 8:30 am - 9:00 pm
  • Saturday: 9:00 am - 8:00 pm
  • Sunday: Closed

Reviews on Pacific Honda

 
Mary D. | 2015-04-25

Pacific Honda has always taken good care of me and my cars.  I have a Honda Fit that I purchased from them and I love it! The Express Service Center and the main one do a great job. They are very much into treating the customer well. Thus far I haven't had a problem with them.  They stand behind their products  and services.  I would highly recommend them to anyone.

 
Christine D. | 2015-04-17

Speechless.... The 2015 Honda Fit broke down AGAIN on the side of the road, about a week after getting it back from Pacific Honda.  It was Thursday  3pm, so I call Pacific Honda, repeatedly.  I continued to be transferred to various voicemail boxes.  I left at least 4 messages with 4 different people.  It has now been 8 days and not a single returned call.   Erik N., I left a message for you, as well.  No call back.  

So, still in the side of the road, we resorted to calling a different Honda Dealership- Hoen Carlsbad.  They had a tow truck to us and a rental car set up within 30 minutes.  

When we picked up the car after repairs at Hoen, we mentioned that the radio only got one station. Turns out that Pacific Honda did not install a radio antenna like they are supposed to, after the car comes off the shipping truck.   They also did not install the caps to cover the holes where the chains hold the car to the shipping truck.  Found those stashed inside the car.  We had to order an antenna.

Really?

 
K P. | 2015-04-14

This is about a specific sales person Sam Saeed.  Very rude person.  My friend and I came in to buy 2 cars.  This person did not even acknowledge me when I put my hand out to shake his hand.  My friend had to introduce me to this "person "  he ignored everything I said.  And then I told him that I was looking to purchase as well, he put his hand up and shushed me like I wasn't  shit. My boy ended up getting a good deal. But first impressions last.

 
Davis E. | 2015-04-10

Eugene was very reasonable and helpful, the staff all seemed nice, definitely satisfied with my honda fit and pricing.

 
Laura L. | 2015-04-09

I am a happy new car owner of a 2015 Honda Fit! :) This was my first grown-up purchase and Dario made the experience fun and painless.

After a year of doing lots of research on different cars, my boyfriend and I planned on checking out different dealerships like John Hine's Mazda, Carmax, and Pacific Honda on Sunday, but we didn't realize it was Easter Sunday. Lucky for us, Pacific Honda was the only one open so we went there to look at a few cars and would go to the other places next weekend. And since I didn't plan on buying anything, there wasn't any pressure on finding the right car.

After we parked and got out of the car, Dario came out and greeted us right away. Honestly, I was a bit nervous that he was going to give me the pushy salesman bit and try to make a sale. Dario was the complete opposite! He was super friendly and helpful when he showed us the Fit. Since I have dogs and a boyfriend who loves to camp, I really wanted to look at the Fit. It felt like it's my very own TARDIS (minus the time traveling part) because it really felt bigger on the inside. The Fit isn't a gas guzzling car and it can hold a lot of stuff and 2 energetic dogs-- I loved it. After taking it for a test-drive, we went back inside for the next part I dreaded. It was kind of irrational, but I was afraid they'd say, "Nope, you can't afford it so go away" but that wasn't the case. Dario spent the time breaking down the costs so I could understand what I would be paying for and I never felt like I was being pressured to buy the car. He also gave my boyfriend and me space to talk about the car in private.

In the end, Pacific Honda had the color and trim that I wanted. It was at a great price and I was able to get an awesome rate at my credit union. It seemed like everything fell into place that Sunday so I thought to myself, "Why not just get the car?" The next thing I know I was signing papers and Dario handed me the keys. I've had the car for a few days and it's still surreal that I have a new car. I guess it will feel very real once I get my first car payment bill.

Thank you Dario for making my first car purchase experience non-stressful and easy!

 
Ray T. | 2015-04-08

Vanessa responded to my yelp review, - on yelp, and I called her to discuss my experience.  She was very helpful and offered to repair the additional damage on my vehicle.  She even went above and beyond trying to rectify a bad experience.  For the most part she very helpful and considerate.  I would work with Vanessa in the future, without a doubt, and I am thankful for her involvement.

I am leaving my review at 3 stars, for the main reason of so much time, effort, and poor service by the sales staff and reconditioning manager.

Final Star Score:

Vanessa: 5 - - - Sales staff 0

 
David G. | 2015-04-02

Pacific Honda was the first stop for my car hunt. The first thing I noticed was that we weren't immediatley hounded by all these salesmen. After browsing on our own for a moment we were approached by Eufemio "Eugene" Mendoza. Eugene was very friendly, honest and knowledgable. No pressure, no annoying back n forth negotiating, just genuine customer service. We left the dealership with a great deal and very satisfied with the experience.

 
Cristina C. | 2015-03-30

I bought my Honda Fit here! I was helped by Eugene and it was great! Thanks Eugene I very happy with my new car. :)

 
Fritz G. | 2015-03-29

I bought a used 2012 CR V from another dealer  in December with very low miles and in immaculate condition.  I want to do right by this vehicle in every aspect so when the service reminder flashed (for oil change) on my dashboard, it was time to start looking for a reputable Honda service center.  Although I have Honda service centers located a lot closer to where I live, I chose Pacific Honda mostly based on all of the positive reviews. I can now say that I'm very glad I did.

Mark was the gentlemen who checked me in and I found him to be very friendly, professional and most importantly, honest.  I had gone in with the intention of an oil change, checking all of the filters and rotating the tires.  Being a new vehicle, I didn't know the condition of the filters nor when the tires were rotated.  He told me that since I'm due for a more thorough inspection in about 4500 miles, it would make better sense to wait until then where they get changed out anyway.  He said that they would check the tires to see if they even needed rotation.  It turns out that the tires were fine and didn't need anything.  They could have rotated them regardless and charged me 20 something dollars to do so.  The operative word in this review is "Honesty" and I definitely found it at the Pacific Honda Service Department..

By the time I had arrived (Saturday, early afternoon),  there was quite a line of cars waiting to get in.  Mark gave me an accurate assessment of the wait time along with several apologies for it having to take 2  hours.  It was my fault for bringing it in so late.  Regardless, it was refreshing to see someone with a little bit of courtesy.

I look forward to doing business with Pacific Honda for my service needs from here on out.  It's nice to be able to trust the people you deal with, especially in the area of automotive.  Thanks Mark, see you at 30,000

 
Briana r. | 2015-03-29

We went to Pacific Honda to try to close a deal on a used or new CRV, and Richard Izunza helped us.  Richard was very polite, knowledgeable, and helpful.  He was responsive to our requests and seemed to have a good understanding of the priorities we communicated to him.  Near the end of the deal, Richard brought in Patrick Reagan, "the closer".  Though we didn't have as much interaction with him as Richard, he also seemed to understand well our priorities re: options and price, and he ultimately got me into the car I wanted at the price I needed.  Nice touch:  Before I drove off the lot with my new car, Richard took extra time to show me how to use many of the bells and whistles.

 
Kim C. | 2015-03-25

Friendly and professional service. This is the only place I take my Honda for service.

 
Antoinette B. | 2015-03-24

I went into Pacific Honda yesterday to see about buying out my lease on my car. What a great experience!! Everyone was so friendly and made the process comfortable. I ended up getting completely out of my lease and financed into a brand new vehicle for less than what I was spending in my lease! I appreciate Anthony's professionalism and his understanding to my specific needs. His trainee Jeremiah was very nice, eager to learn and relatable. Finance was surprisingly the BEST experience I've ever had with Paul!!! What a fun guy!! I appreciate his attention to detail, thoroughness and warm personality. This is my 4th Honda but first experience with Pacific. I'm sure we'll be back in years come since our daughter isn't too far from driving age.
Thank you Honda and Staff for never failing to surprise and for a wonderful experience every time!!!

 
Jim M. | 2015-03-24

Normally very happy with Pacific Honda however last Thursday my wife took her CIVIC in for an oil change.  While there they found a nail in the tire but told her that they were too busy to fix it.  This was at 8:45 in the morning.  They recommended she take it to Discount Tire (written on receipt).  Very poor service and in my humble opinion, a safety issue to put her back on the road with a nail in the tire.

 
Jason S. | 2015-03-17

In all fareness my experience negotiating a deal here was good.  it was like pulling teeth though to get them to replace the brakes before i took the car off the lot, they conceded. Now 18 days after owning the car the a/c goes out and they are giving me the run around and are seemingly not going to do the right thing and fix what was supposedly already certified good to go by their service department. Such s let down.

 
Stanley M. | 2015-03-15

Went to Express Oil Change. Sean was extremely courteous and helpful. Estimated 45 minutes and was on the money. Had a nearby lunch while waiting and by the time I returned, my vehicle was ready to go. Recommend highly!

 
Jorge D. | 2015-03-14

Excellent service, fair price, honest dealers.

Richard, Lawrence, and Lenny helped me out with a great deal on a certified 2013 Honda Accord. All very nice and honest people. I showed them that Poway Honda was advertising a 2014 model with the same mileage for the same price, and they showed me that the car had been in an accident (despite a clean Carfax). I asked Poway Honda point blank and they denied that it had been in an accident, but later conceded.

Lenny showed me the market prices in San Diego, the Kelley Blue Book price, and the price he paid for it when he bought from the original owner. No pressure, no haggling. They gave me my deal I was looking for when I spoke with them over the phone.

If you're looking for honest dealers, this is the place to go. I'll definitely be coming back to Pacific Honda in the future.

 
Joanie T. | 2015-03-13

I bought my first car here! I was helped by Lawrence. He's such a nice and helpful person. He knew what he was doing and made me a satisfied customer.

I bought a white 2007 Honda Accord and I'm in love with it. The condition is great and got it for a great price too! I would definitely recommend my family and friends to come here to check out all the great deals on cars and especially be helped by Lawrence.

 
Teenah E. | 2015-03-13

Pacific Honda has always taken care of me when I had my car serviced. From the express service, to the more complicated ordeals... I have always felt like they always had my best interest in mind and took care of my car and my needs.

 
Jim A. | 2015-03-13

Jeremy the manager is the reason why car dealerships get such a bad name. I had a terrible experience with this dealership and promptly went to Hoehn in Carlsbad and bought my car. I felt compelled to share this because it was awful dealing with him and wish someone had shared this with me,

 
Ally G. | 2015-03-10

Getting a car at Pacific Honda was a very easy and happy experience. Ben and the rest of the staff went above and beyond to get me exactly the car I was looking for and were very reasonable about different payment and financing options. I didn't feel taken advantage of despite not ever having bought a car before and not knowing the drill.

It was fast, easy and the service was excellent. Now I have a beautiful new car!

 
BRANDY M. | 2015-02-25

I really love coming here!! The manager in charge of the Express oil lube..Down to earth.. She is a listener and makes sure you are Happy.. Fast &Friendly... She does not push anything on you that you don't want to do.....Thanks Pacific Honda!! I'm sure the boys changing the oil is as Awesome as her, or they wouldn't be working here!!!!

 
Desiree M. | 2015-02-23

I can't say enough good things about my buying experience at Pacific Honda! Firas Ballo was able to work with me on the price of a gorgeous, red 2014 Mazda3 hatchback. I was also very pleased with the dollar amount I received for my trade in. Dottie, the finance gal was an absolute delight! Everyone I met at the dealership was kind and helpful.
I live over 100 miles from San Diego and traffic on a Saturday was no picnic. Firas and his honest, no nonsense approach made it all worth it. I got to drive home in a practically brand new car at a significant savings. What a great experience!

 
Nikki J. | 2015-02-22

I can't express how amazing my experience was at Pacific Honda. Everyone was so nice and helpful. I was able to find the perfect car in less than 20 minutes. That's only due to the help of Jeremy Phelan. His professionalism, and easy going attitude put me at ease. The whole process was delightful. I love my new car!!! Thank you especially to Jeremy.

 
Ashley W. | 2015-02-21

I've been looking for a newer Honda Pilot for awhile now and finally found one I was interested in at Pacific Honda. I made an appointment to come see it but on the day of the appointment it was sold. Good for me!! We met with Jeremy and he had one waiting for us to see that was comparable but a step up (what we actually wanted!). He made the buying process extremely easy. He was willing to work within our needs and was very accommodating. I would recommend Jeremy at Pacific Honda if you're in the market for a new Honda from an honest salesman who won't bully you into something you don't want.

 
Geoff T. | 2015-02-20

Eugene and Mark were exceptional.  I was in and out with a new car in a mere couple of hours, including a test drive.  Eugene was polite and straightforward throughout the entire process, and exceptionally knowledgable about the market.  I will recommend him and Pacific Honda to prospective buyers / lessees.

 
Robby P. | 2015-02-17

it's been five years since visiting this dealership, but before stepping on the lot, i called and spoke with Sam Saeed the finance manager, explained what car i was looking for, which at the time Gas was $4. plus.  I wanted to get out of my current car where it required premium and maintence and parts were just too expensive and i just could fathom the need for it.  Anyway, he approved my application, i was in and out in couple hours.  no sales gimmick, no add on sales accessories, just fast, quick and no haggle pressure.  We both agreed on sales price and i was out the door with a newer car with better gas mileage who can't argue with that.  i'm glad i gave this spot another chance maybe they gotten better people in the last five years because it shows.

thanks.

 
Jennifer R. | 2015-02-16

I always receive great service when I bring in my car.  I love the Express Service since I can drop in anytime and have my car done on about 40 minutes.  
The extended hours are really convenient.  I bought my car from this dealership so I enjoy the 10% discount on services.  I would highly recommend these guys whether you are buying a car or need a service.

 
Rhea D. | 2015-02-16

This definitely has improved the last visit I made for sure. Not only had great customer service on a busy day, but amount time estimated was fairly accurate. They have wifi in both service center and express center which  is super awesome. The ladies working would offer all customers self service water and coffee while waiting. The reason I did  not give it a 5 stars because the parking for express service and service center are too cramped in. It like cars can play bumping cars together. It very hazerdous to drivers exiting in and entering in. Recommend expanding  the driveway  entering and exiting During busy times from both service center and express. Expect wait time be long. There bathrooms for both services should be cleaned on regular. Other than that,  the mainteince needed on my car was thumps up, ended up a happy Honda customer at end.

 
Steve C. | 2015-02-14

Went for a safety recall on Honda Pilot.   Work was completed on time.  While waiting I was able to enjoy news broadcast, a free newspaper and free WiFi.

 
Edson C. | 2015-02-13

I love this place, every time, I need to change my car, Pacific Honda staff are always cordial and knowledgeable, Jeremiah was super nice and very pleasant, showed me car I wanted and made the transaction very easy, I would recommend Pacific Honda and Jeremiah to all my friends and family.

 
Jackie M. | 2015-02-11

Awesome dealership AND service dept!

 
Nemelie S. | 2015-02-09

I love this place. My family has bought 3 cars here, 4 if you count my cousins car who my mom cosigned. The service is friendly and the guy at the express service is the nicest guy ever. He is very kind and curteous. For the most part the express service area, is fast and efficient. Although on Saturdays be prepared for a lot of people because you're not the only one who had the bright idea to get a change oil on a Saturday morning. If you do happen to go there on a saturday, wait time is an average of about an hour so depending on how many cars got there before you did.  My suggestion would be to bring something for you to do or walk to the nearest starbucks or wendys.

All in all I love Pacific Honda, they are bombdiggity.

 
Jimmy E. | 2015-02-08

Back Story...
Back in Feb 2012, I came here with my Wife and met Wally.  He seemed like a great guy and we told him that we wanted a 2012 CRV in white.  Told us that he will get more in stock the next day so we come back the next day and then he gave us another excuse that they already sold out so he only had the "same" ones from yesterday.

We told him our price and that we wanted to stay close to it.  He gave me their price and said, "we can knock on off $50 and you can take your wife to a nice fancy dinner.."

First, don't belittle me with me with thinking that I cannot afford a dinner for my wife.  Second what the heck is $50 dollars off going to do?  We were off by 6K from each other's price.  He told me to go somewhere else then and I did.

I am glad I am did because I went to another Honda dealership within the area and got a new CRV near the price I wanted.

Today....
I am leaving the country so I needed to sell the same vehicle.  I went to two different dealerships and their used sales manager only worked on the week days.  I called Pacific Honda and they said they could assist me.  I was weary about going because of how Wally treated me but I figured I would go back and give it a try.

I come in and was greeted and introduced to Wally...again....I came in with a clean slate thinking maybe it was a bad day for him three years ago.  We go to his desk, ask me the basic questions about my vehicle and then he gives me an offer.  Didn't even look at the car, didn't even ask anything extra about it.  Just basically told me the offer.

I said that my selling price was 3k more than what he offered and that we should work something out.  His basic answer was to "go try CarMax, they might take your offer."

That's the best advice someone as unprofessional as he is can give.  I was in and out of the dealership within 5 minutes.  He didn't care to negotiate a price closer to what we both wanted.  

Went to CarMax, spent 45 minutes there and was offered the price that I was actually looking for.  I felt like Wally who is a representative of Pacific Honda didn't care about my services, TWICE.  I would not recommend Pacific Honda to anyone.

 
Arick Lorenzo- C. | 2015-02-03

I just want to say Thank you to Stephen Tessler, thanks to him i drive a new Honda and i love it!
Thanks,
Arick

 
Thiago G. | 2015-02-03

Jimmy, Anthony and Dottie made my transaction to go as smoothie as it could be. No pressure on selling but instead, offering solutions for possible needs made me feel that I was leasing the right car with the right people. Thank you all. The success of Pacific Honda is made of employees like you, besides the great cars of course.

 
Roberto V. | 2015-02-01

Very efficient. Came to Pacific Honda with my Wife in the morning because I wanted to buy her a Brand New Honda FIT 2015. Chose the vehicle, decided about paying options, signed the paperwork and picked-up the vehicle on the evening. No overpushing whatsoever. The person who helped us on the sales side is called Steve. Highly recommended. Tho only negative point is for Honda Motors, not Honda dealership: I've discovered that the trunk cover (the cover which prevents people from outside to see what you have on the trunk) is an optional item only on the day after. Worse, it costs you USD260 (extremely overpriced) on the dealership (maybe a bit less with the 10% discount they offer to everybody) . Nobody wants to discover a basic item such as this one is optional on the day after you bought a brand new vehicle. Shame on you, Honda. It sounds the same as discovering your car doesn't come with a spare tire.

 
Jo P. | 2015-01-30

We went to Pacific Honda to see the 2015 CRV EX.  Nadik, from Egypt, was wonderful the first night telling us about the Costco discount so as not to pay sticker price.  Went back next day, but he was busy with a customer so Ted Cosby handled our sale.  Very nice man with 20 years experience there, though older like us and a bit slower like us.  Well, we picked our color and they found one in North County which would take a few hours to get down and wash and get ready.  In the meantime, we did all the paperwork and met with Paul, the Finance guy from Portugal.  Very nice guy, and we told him would wanted to payoff the car in full in 7-10 days after putting $13,000 down.  He said fine,no problem.  So, we had planned to bring in the balance by Tuesday.  Our car arrived and we went to get in and saw 4 spots on the driver's seat.  Ted told us it was just water from washing it.  Went home and after it sat in the sun for a few hours, they were still there.  We also were told this model had the dual air-condition/heater; much to our dismay it did not!  Went back to dealer and talked with Sales Manager, Steve, about the misinformation about dual air and the spots.  He took car back to try to get spots out and meanwhile another salesman restated again that this model DID in fact have dual air.  Got inside one right there, and he said oops!  no it didn't.  Hmm!  I would think these salesmen would know their product.  NOT!  So, I told Steve and he said he would tell his salesmen, which didn't give me any consolation.  So, I asked him if we could have what was promised us, and he said impossible.  Instead he offered me a vinyl cargo mat which was a nice gesture and I accepted and will have to live without dual control air/heat.  Our car came back an hour later with spots still there but he said it would dry and be fine.  Went home and spots still there next day.  Called again.  Decided to wait a few days to pay balance in full until they gave us a clean seat.  So today they had detailer take car and put on new upholstery or clean it well.  So, my husband went with check for $14,000 balance and they said we had to wait and pay finance charge and payoff with first payment.  Paul the Finance guy wasn't in, of course.  So now we either have to wait and make first payment or try to payoff online.  

I just don't like being told one thing and then experiencing another thing.  I will be more due diligent if ever buying another car, but I will probably avoid going to a dealership where there are so many different salesmen, finance men, managers, etc., that you get so many different stores and timelines.  We do like our 2015 CRV but we actually got better money-back service and communication from CARMAX who bought our Prius.  

It's a different world out there with no callbacks, laid back schedules, varied managers, and words don't mean anything.  Read each line of every thing you sign, get their words in writing to cover your backside, and ask for compensation if they mess up.  Steve was nice giving us the cargo mat, but we had to ask twice for something; Patrick was good filing up our gas tank and giving us a card for another tank next time.

I wonder if I had gone to Hoehn or Mission Valley Honda if things would have been the same?

Left 2 messages for Paul to call me back from finance, but he didn't.  My husband saw him and he acted nonchalant about what he said.  We should have looked closer at the agreement where it said "unless paid off by this date," but you'd think he would have pointed that out after I mentioned we wanted to pay it off within the week.  We are 65 and 67 and thought they would have been kinder to us older folk!

Gave Pacific Honda 2 stars instead of 1 since they really did stand behind the seat stain removal and compensated us for our 4 trips to the dealership.

 
Kerrie F. | 2015-01-29

Really great service, friendly staff...salesman Steve was very nice and helpful. I definitely recommend this place.

 
John C. | 2015-01-26

This was my first positive experience at any car dealership, ever. My first experience at Pacific Honda was rough. I filled out a very critical online survey, and by the end of the week the service manager, Jason Peabody, called me on the phone and made his best effort to make things right.

I was hesitant to bring it back for its 30,000 mile service, but Pacific Honda is so convenient being right by University of San Diego. This time, I had the opportunity to work with John Newman... what a great guy. He was friendly, honest, smart, and went the extra mile to make the experience effortless. John even made sure the shuttle got me to work on time. Unlike the previous visit, everyone else I interacted with this time was very friendly, including the cashier, 10 minutes before closing. 5-stars because everyone was friendly, on-time, honest, and made an effort to provide a great experience. I will certainly go back.

 
Carola E. | 2015-01-26

I arrived on time for the appointment I scheduled a month in advance because they couldn't schedule me earlier for a recall. After waiting in my car for 15 min. as posted in a sign, I got out of the car and proceeded to the service counter to ask what I needed to do to get service. They told me to wait in my car for a technician. 15 more min. went by. I go back to the counter where an upset technician tells me they are not just waisting their time back there. He takes my car and I ask for a ride back home. Oh well, the shuttle works only until 2:30 and it's 3:30!!!!!! Even though I had asked for a ride at the time that I scheduled my apppintment, and they said "of course there would be someone to drive me back home!" I am left stranded here waiting for my car to be ready. It's been 2 hours!!!! What a nice way to spend my only day off!!!!

 
Olivia T. | 2015-01-24

They took care of my car right in the morning, and gave me a proper wait time. They even finished my car a few hours before the estimated completion time!
Great customer service and great communication. Not so great prices but I guess for my starter and labor... I paid around $800 to fix my 2007 honda accord and get it starting again. I don't know much about cars so I hope that wasn't an overcharge.

 
John S. | 2015-01-23

3rd time buying a car from different dealers and this is the best experience so far. My girlfriend and I was just looking around for a new car and we were leaning towards the 2015 accord sport package. Being on a tight budget, Mark aka "payday" made it all happen. His customer service was top notch. He actually took the time to explain the differences of each model which helped us big time on deciding which car to get. He met our budget and even gave us a better deal than what our bank offered. By the end of the day everyone was happy. Thanks again mark!

 
Jenna P. | 2015-01-23

Just came here for an express oil change that took like 95 mins. The service guy was pretty nice, kinda short with me because of how busy they were. The lobby waiting area is very nice and provides free water bottles. There is also a store inside where I got some awesome car accessories for super cheap. Not too sure how the service department is, I'll find out in 5,000 miles when I need a 20,000 mile service!

 
Veronica B. | 2015-01-22

I bought a certified used car car at a fair price.  It was a good experience all in all, my sales rep Lawrence was great.  He was very nice and assisted me very well in finding what I was looking for,  I never felt like I was being taken advantage of, and I was happy with the service the entire time.  
I recently went to the service department and John L took very good care of me.  It was excellent and fast service with a smile.  I was even given a rental car as promised.
I got to say that Pacific Honda made buying a car a very good experience for me.

 
Jay S. | 2015-01-22

Brought my Car to get oil change yesterday with no appointment. Get in and out within 35 minutes. Polite and professional service. Recommended.

 
Ra T. | 2015-01-22

I bought a Honda CRV from them. The sales man Ted Cosby was very nice and he gave me all the information I needed (comparing the models and prices). When we were leaving it was cold and very late but he patiently explain everything to me.
Pactrick who is the sale manager help us to get the good price and answer patiently all of our questions.
Zack also was helpful by answering all of my emails
In the end to buy a car you need to do your homework and ask for different options that you might have or discount or program that they have NO dealer will just hand it to you.
They were very professional giving me different options. I did not felt that they are pushing me to just make a decision to buy a car from them

 
Desiree L. | 2015-01-22

I just recently moved to San Diego and it was time for my Civic to get a much needed oil change and have my brakes checked out. I went on the website and booked an appointment for 7:30AM, got there a little early and was immediately greeted by Brandon and he took my car in to be worked on and looked at. I was told while I was waiting I could be shuttled back home and picked up when my car was ready, I hate sitting in waiting rooms so I gladly accepted. There were a few people being shuttled with me as well, and were taken home before I was. The driver (forgot his name) was very friendly and asked if I still wanted to be taken home since about an hour had already passed and my car would probably be done within 30 minutes, so I told the driver to just bring me back to Honda no sense in dropping me off at home then picking me up 30 minutes later. On our way there he took me on a mini tour of La Jolla, which was really nice of him. Anyways, about 10 minutes after coming back to the dealership Brandon went over an estimate with me and told me I needed new front and rear brake pads along with another repair I told him I'd love to do that today but unfortunately my bank account disagrees with me at the moment. He seemed to be getting frustrated with me and pressuring me to have those services done. Brandon was very unprofessional in my opinion and I did not appreciate the way he talked to me like some idiot. If I had the money to fix my car I would have gladly got it fixed by you guys. Pacific Honda, please either train Brandon on professionalism or hire someone else!! I've only been to one other Honda (in Florida) and was never pressured to get any services done that I could not afford. Definitely won't be coming back to this Honda! P.S. Was there for 3 hours WITH an appointment for a simple oil change and brake inspection! Why even have the option for appointments..

 
Lyda Mae Y. | 2015-01-21

We bought our used Odyssey 2 years ago from a Toyota Dealership, and recently received a recall notice from Honda Corp. I called Pacific Honda since they were closest to me. Manny took care of me splendidly, and they even provided courtesy drop off and pick up back at my home. All this with no cost to me, or profit to them.
WOW! I wish I could get this kind of customer service everywhere!
Thanks!

 
Joel G. | 2015-01-21

this is for the express service area.
pros...just got back from having my wife's Fit 50000 mile service.  and let me tell you they are on time just about to the minute.  I was in for a minor sevice, which is more involved than just an oil/oil filter change.  the service person, Pam was awewome.  she let me know what was involved with the service and wrote down the time i would be out, and she was right nearly to the minute.  she had wrote 9am as the end time, and I was done and out of there by 9:03am.  darn paperwork.  

Jesse, the technician working on the car was awesome as well.  he was moving like a well oiled machine, he got the oil filter, oil and air/cabin filters all  changed, checked: tires, brakes, fluid levels, and cleaned out the engine bay all within 30 minutes.  so fun to watch.

the actual waiting area is comfy and warm, complimentary water bottles, coffee and hot chocolate as well.  also a free newspaper and wifi as well, so just in case you need to get something done over the internet you can get that done.  also if you get the pac card, you can get a nice discount on all services done at pacific honda well.  well worth the $125 for the card, and it lasts 4 years too.  

cons...well not much, if you are going to spend your monday morning of MLK doing car service, I wouldn't want to be anywhere else.  the people here are awesome.

 
Nick C. | 2015-01-21

Just got a brand new Honda from Pacific Honda.  My wife and I had a great experience purchasing our first new car.  If you go in with the mindset that the salesmen are trying to get it for the highest price while you are trying to get it for the lowest price then there shouldn't be an issue with the sales side of it.  Everyone stayed late for us, and we felt like we were given good service even though we were young.  I definitely see us coming back in the future for our next car.

Only downside was the cleaning of the car.  The exterior was fairly dirty when we got it so they said to come back in and they would clean and wax it.  They did clean it and possibly gave it a light wax but it seems as though they just ran it through a quick car wash.  This is the only negative which is small in the grand scheme of the car.  They gave us a full tank and we could not be happier!

 
Cathy W. | 2015-01-21

I had coupons in mail from another dealership, but when I drove past to check them out they didn't seem to have a Quick Service area. No way do I want the hassle of making an appt and waiting for hours. I got my Honda at another dealer, but this one is close to work so I go here for oil and service checks. And they took my coupon so I saved a few bucks.

 
Andrew C. | 2015-01-20

Four stars for the service department, two stars for the sales department. The service is probably on the upper end of service for Hondas, but it's quality work, and they frequently have coupons that will make it middle of the road in terms of price. Sales department was friendly, but when I was shopping for a CR-V a while back, I found they would inflate the "price" of car over MSRP (based on how in-demand the car was, perhaps) and then take money off that inflated number to make it seem like they were giving you a good deal, when in reality they were giving maybe a few hundred off MSRP.

 
Alejandra P. | 2015-01-20

If I could leave no stars I would! This is the worst customer service I have experienced from Honda ever. Pacific Honda is so unprofessional. At least make eye contact when you are talking to the customer!! Never going back here again. I'll rather drive more than come here. I WILL NEVER RECOMMEND THIS PLACE TO ANYONE!!!

 
Surfdawg M. | 2015-01-15

Our daughter's car broke down on the freeway last Friday evening and was towed to Pacific. Needless to say she was very upset and frazzled. The service crew put her mind at ease and assured her all would be worked out and not to worry. While the problem was a bit of a conundrum of sorts, they got  the car running again in a timely manner and were very professional. Highly recommend...
Special kudos to Shawn the Service Advisor

 
Christopher J. | 2015-01-10

WARNING: be careful. Make sure they FIX Your initial problems. The check engine light on my car was on, so I took it back to Honda and have it fix. They temporarily switch the light off, but charged me $800 for some random issues/replacements ....They even supposedly gave me a discount. After 2 months, that same engine light came back on. Now, ive to take time out of my busy schedule to take my car back to them. AVOID

 
David D. | 2015-01-09

We just purchased a hybrid Accord from this team and they did a wonderful job, testing, prepping, and making minor adjustments to  this certified pre-owned vehicle. They were comprehensive, courteous and concerned about our happiness. Also they were the only dealer who had a hybrid in stock and who could provide it quickly. Kudos to Aimal, Michelle, John and Jason.

 
Cathy B. | 2015-01-05

My car is only 3 years old, but I have had nothing but great service from Pacific Honda.  Met a man who drove all the way from Lakeside because of poor service from Tipton Honda.  His stories were pretty scary. Everyone at Pacific Honda is friendly, knowledgeable and they keep you in the loop as to what's happening with your service.  Their waiting room for their Express Service is warm with free newspaper, coffee & water!

 
Justin K. | 2015-01-02

Revised 3/16/15: I just found out today that the license plates that were supposed to be ordered at the time of my vehicle purchase (back in late December of last year) were never ordered and now I have to go to the DMV to order them myself...after patiently waiting for 3 months and getting told by their Financial department that they were ordered and should be on their way. Now I am at the risk of driving on expired tags due to incompetence on this dealership's part. Not happy. Advice: make sure to check all of your paperwork and all of their commitments to you if buying a new or used car here.

 
Nat B. | 2014-12-31

This was our third visit to Pacific Honda. We were quite satisfied with the service provided. Particularly, I would like to mention the service manager Jason Peabody. He was ready to help when we discovered to have a small issue there. He returned our call right away and took care of it immediately. He was a pleasure to deal with, honest and very knowledgeable. Thank you, Jason!

 
Donna S. | 2014-12-30

This was the best car buying experience ever. Wally was amazing as were the rest of the staff. I was in and out in record time and am thrilled with my new 2015 civic!

Wally and Pacific Honda provide that great balance of personalized customer service and efficient processing.

 
Sherry S. | 2014-12-29

I've been taking my Honda to Pacific Honda for service and maintenance for four years and each time, I receive the best quality customer service.

My recent visit there, Mark provided me with info on savings for my upcoming 60K maintenance service that needs to be done and in the process, I was able to have my oil changed for free! I love getting free things. Who doesn't?? Pacific Honda's staff is knowledgeable, friendly and it's always very easy to get my car in for service/maintenance.
Give them a try, you'll be so happy you did!

 
Konstantin S. | 2014-12-29

Terrible!! If I could give less then one star I really would. And the "glory" goes to finance. I must say, the salesman did his job and we were very happy with his professionalism and services.
First, after deal was done and we agreed to lease a car, approved for the loan, right before the final signature, we find out that  we will have to pay TURN IN fee $350 at the end of the lease term. "Wonderful" finance woman Michelle could not explain  what's the fee is for. Apparently we have to get another car after lease ends or pay $350 fine lol. After hours of debating, after I said the deal is off, they agreed to pay this amount back to us right away as they unable to wave this fee.
to make things clear I asked, I am driving for 36 month, make my payments on time, car i s in great shape, no overage on miles..what the hell the fee is for? no explanation, you just have to pay TURN IN fee.

We had to come back next day to finalize some signatures , however, the car was ours and we drove away. oh and please, bring proof of residency tomorrow. OK.
Very next day, my wife comes back to sign documents and apparently they need 3 months of bank statements now. So the car was sold (leased), everything was signed, but wait a minute, we need to see your statements. And the best part, is the explanation from the same "wonderful" woman: "This is normal, that's how we do business in California". Well, this is not very good way to conduct a business by imposing hidden fees, by requesting documents over and over AFTER you sold the car, by making breastfeeding woman go over and over to dealership and come up with new requirements. Not only that,  she waited until 4PM when my wife came to the dealership to sign papers and then told her about bank statements, instead of possibly call and notify us earlier. So, I requested to talk to the manager, 3 hours later she calls me back to let me know that all  managers were busy and by now they all  gone, so they might call me back tomorrow.
What more should I say. Unprofessional,  poor attitude, inability to explain own terms.
To end the story, she made very hard attempt to convince me to change synthetic oil in brand new Honda Accord every 4000 (!!!!) miles. That was in the middle of trying to sale their service package for a little bit extra. I am really not a car mechanic, but this is just funny

 
MICHAEL M. | 2014-12-26

I was met by Technician Mark and he is very courteous and professional on how he handled the business.

 
Sarah E. | 2014-12-20

I absolutely love getting my 2008 Civic Hybrid serviced here. Everyone is always friendly and very helpful. I don't like to go anywhere else!

 
Sara A. | 2014-12-18

These folks are just wonderful.  I bought my Honda here in 2012, and have had nothing but positive experience with their staff.  Everyone I've interacted with has been supportive and understanding of my individual needs.  Not only has the car been a dream, their service and parts staff are just as dreamy.  

Love these guys.  I would highly recommend giving your business to Pacific Honda if you're in the market to buy a car.

 
Jeff B. | 2014-12-18

This is in particular for the service department, but if buying a new car, remember, they'll probably be doing your warranty maintenance.  I recently brought in my 2008 Honda Odyssey that I purchased new at Pacific Honda.  The tires were worn thin and the car was pulling to the right.  It also had nearly 120k miles on the odometer.  I explained that it probably needed an alignment because it was pulling to the right and agreed it needed new tires as well.  I asked for cheap tires because, I figured with the 120k service my bill would be expensive.

After spending over a $1000, I picked up the car the next day thinking it was fixed.  I had received no phone calls the previous day from the service manager and in fact called him twice to get updates.  He never quoted me an exact price on the tires and just said he would get me the cheapest ones he could find.

As soon as we got back from the shop, my wife noticed the car was still pulling to the right.  We took the car to my mechanic that I have been seeing for my used Scion for a number of years.  He immediately noticed that the tire was an off-brand that he had never even heard of, had to look up and he would never even sell if he knew of them.  He raised the car and also found the original struts and shocks needed to be replaced and was causing the pulling because they were so worn out, they had no caster adjustment.  So, how were they able to do the alignment?  Also, don't their service technicians test drive the vehicles to ensure they are fixed?

When I contacted the Service Manager at Honda, he told me not to trust my long-time mechanic because there was no way struts could cause the steering pull.  I guess he believes that struts and shocks don't wear out.  I've now had to spend an additional $1000 to get this fixed but the bigger issue is I have serious reservations about using the service department if they cannot determine that parts are worn out, especially if they need to access that part to do the service they said they perforrmed.

 
Robert J. | 2014-12-16

I was from out of town and had an engine issue on a Friday afternoon.  Pacific Honda was able to get me in on Saturday morning and I was able to enjoy the rest of my stay in San Diego.

The service department did a great job explaining the issue, and fixing the problem.  If I lived in San Diego, this is the place I would take my Honda.

 
Lauren B. | 2014-12-15

I was able to get my alarm adjusted to be less sensitive and back to work before the end of my lunch break.  ?John? was working the customer service area, he was very helpful, attentive and affable.  Calling into the service center to see about the adjustment was tough, warm transfers versus cold transfers would be nice, but overall I got what I needed in the time limit that I had which is most important.  Thanks.

 
Nicole L. | 2014-12-15

I had a superb experience at Pacific Honda. The sales representative, Aimal Abawi was honest, extremely professional and did not pressure us. He gave me an excellent deal and I will always go there for future cars. As a woman he did not try to take advantage and cheat me. I am so happy I chose to come here!

 
Henry F. | 2014-12-14

Pacific Honda is great I am new to San Diego and have always used the same dealership from the east coast so i was a bit nervous... However Aimal was awesome!!! He helped get me in the car I wanted in my price range and he made everything very simple and explained everything so I (a car stupid person ) could understand. Ask for Aimal!!! As long as I'm in San Diego he is gonna be my car guy even if he goes somewhere else...

 
Lisa W. | 2014-12-05

Aimal at Pacific Honda was great! He was super knowledgable about all the options of the car that I was interested in. There was no pressure from him at all. He gave me an amazing deal and also found ways of adding in more than what I was expecting. I highly recommend this dealership and definitely Aimal!

 
Taylor L. | 2014-12-04

Great service all around! Love the atmosphere and attitudes of the employees. They actually did what they said they would do In a timely manner! Strongly recommend Pacific Honda!

 
david s. | 2014-12-03

Kinda wishbi kept my old CRV. With the civic the drive and gas is perfect. It was either i keep my 3 yr lease or buy the civic. After calculated cost it would be more practical to have kept the CRV.

The dealership it self is good, but not exceptional like bmw, they at least give fast free car washes with every service big or small.

 
Robin M. | 2014-12-02

I had such a great experience at Pacific Honda. If you want a great car, get a Honda. If you want to have a great experience getting your Honda go see Aimal at Pacific Honda. He will take great care of you. I can't say enough about how professional and helpful the whole team is at this location. Thank you guys for everything!!!

 
M S. | 2014-11-30

I would like to recommend the Service Dept of Pacific Honda. Most professional, quick, and quality work which has kept my 8 year old Odyssey in almost a brand new state.

 
Phyllis G. | 2014-11-29

I made an appointment for Black Friday morning for a recall on my 2011 Honda Insight.  My advisor was Manny.  He was a very nice guy and answered all my questions.  I asked how long the service would take for the battery, and he told me about 2 hours.  So I decided to take the shuttle to kill the time, where Manny walked me to sign up to wait for the shuttle.  While I was gone, Manny gave me a call within an hour to give me an update on my car as well as the added service for my Honda's breaks.  Manny always kept in touch with me, especially since my waiting time extended due to the added service for my breaks.  I had a good experience, thanks Manny for your service!

 
Cicily A. | 2014-11-28

I would recommend this Honda dealership to any friend looking to purchase a car.
At the time when I was looking for a car, I didn't have my heart set on a vehicle vendor or type. After shopping around and speaking to many different salesman, I can comfortably say my experience at Honda was hands down the best.  I'm so fortunate I went to Honda and had Aimal Abawi as my salesman. The customer service did not feel transactional, like at most of the other car dealerships I went to. Aimal went above and beyond to help me find a car I would like while considering my budget and situation. His sales approach was much more different than any other dealership; he listened and acted on my needs other than his goal, - obviously the sale. Nevertheless, my vehicle is everything I would want in a car. I'm 100% satisfied with my purchase!
So, thank you again Aimal for the excellent service! I appreciate your vast expertise and professionalism. I love my new Honda!
Sincerely,
Cicily A.

 
Jill I. | 2014-11-24

The service people were nice and got my car done within the two hours they promised.

 
jdoll b. | 2014-11-24

I will never do business here again. I turned in a lease on my 2012 Accord and leased a new 2014 civic. Apparently they just laid out a new software system which caused problems in finance. When I turned in my leased accord on june 12th there was a payment due which I was told not to worry about.  They included it in my payoff amount and told me not to pay it. I was happy about that and accepted their deal which led to a new lease. Next thing you know I recieve letters and a call from American Honda Finance stating I was now 60 days behind in my payment on the 2012 Accord. I let them know that Pacific Honda had the car and I leased a new Civic. They stated they had no idea and they were unaware that the Accord was in possession of Pacific Honda. Because I am a preferred customer of Honda and I was never late on a payment in my last 2 leases and I also paid off a purchase on another Honda they said they would suppress the rating on my credit and contact Pacific Honda. My credit score was severely affected by this mistake. I called Pacific Honda. I spoke with Dottie in finance, the salesman and another woman that worked in finance. They assured me that they would fix this problem and call me back. I never heard back from anyone after leaving several messages. After repeated phone calls I spoke with a woman by the name of Chris that I believe finally began to handle the situation. My vehicle was eventually paid off but a balance of over $1500 was still left on my credit. I believe it was due to fees because of the delay on the payoff. I called back and finally got them to pay that off. American Honda financial came to my rescue and fixed the negative and damaging reports on my credit to state that payments were never delinquent, however my credit score never went back up. It fell dramatically. I called repeated times and I got nothing. I finally took an afternoon off work and went there in person. I spoke with John, who was a sales manager. He told me he would look into everything and get back to me. He actually texted me a few days later and said he would call me in the next couple of days and then of course I heard nothing. I have left many messages and called several times. I keep getting the run around. I wanted them to write letters to the credit agencies on my behalf as well as giving me maintenance on my new lease. I thought that this was the least they could do regarding the situation. Now here it is heading into December and they have done nothing.  I continously call and they pass the buck and send me to voicemails of people that don't respond. This has caused many problems for me including the ability of obtaining a FHA loan for a new home purchase as well as a set back on my conventional student loans. I would recommend going anywhere else when it comes to purchasing or leasing a honda in San Diego. I wish Yelp had a zero star option!

 
Billie T. | 2014-11-24

The staff was friendly and helpful.  It was pretty busy when I dropped my car off on my lunch break.  I was told that it would take a couple of hours due to the amount of cars ahead of me.  They were able to arrange a shuttle to get me back to work.  My only issue is that while the service center is open until 6pm, the shuttle only runs until 4:30.  I ended up having to get a ride to pick up my car, as it was finished before my work day was over, but was told by the shuttle driver that he couldn't guarantee that he would be available when I needed a ride back.  As my time frame to leave work to pick up the car was so tight, that was somewhat inconvenient.  That would be my only complaint.  The shuttle should be available as long as the service center is open.  Otherwise, I was pleased with the service.

 
Arlene T. | 2014-11-22

What a good experience we had with the dealers! Good costumer service and the most important thing is that they're willing to negotiate

 
AJ A. | 2014-11-21

Initially wasn't too happy with the service advisor that checked me in but Pam who was at the checkout made my customer experience a lot better. She explained to me the jobs done to my car and the next major service that is due at 90k miles. She also gave me a 10% discount. Wish that everyone here are just as helpful as her so i could've given this place a 5-star

 
Cindy Y. | 2014-11-14

Over a month after the visit with no follow-up calls, apologies... I received an automated e-mail notifying me that my part has arrived... it was said to be delivered the following week after my visit, but go figure. It's like they want to add salt to the wound. Seems like they're part of a Sunroad Automotive Group along with surrounding dealerships including an El Cajon location. I wonder if it's worth visiting any of the other locations?

 
Noe H. | 2014-11-13

I go here to get my oil changed and for my car maintenance. I have a 2012 civic and I love it. I like how they quote you how long it would take in case you're in a time-sensitive schedule. I also like that they don't waste time. They work hard and its quality work. There really nothing I can complain about

 
L P. | 2014-11-11

I must say that your dealership, Amal and everyone who helped facilitate the purchase of our new Honda Accord plug in hybrid have been exceptional to deal with.  We were looking for a vehicle for approximately the last 8 months and have been unwilling to move forward because of what is typically not a very pleasant experience. I am very  happy to tell you thank you for the pleasant surprise and smoothness of honoring your word and making this a wonderful experience for us especially since we were negotiating the deal from another state.

 
Janet R. | 2014-11-04

Feel like they really make the effort to ensure you have a good experience.
1) When I called to ask when would be a good time to bring my car in for basic service maintenance, it was suggested I come back at 3p when hopefully it wouldn't be as busy. It was still busy and my estimated wait time was 2 hours.
2) When I arrived, I was approached right away and asked if I had any coupons. I did not but was told if I found any online I could apply it to my service. Unfortunately, I didn't find any, but that was nice to know. I would've given 5 stars if they knew for sure I could go online to find a coupon.
3) With my wait time, I love that they have FREE coffee, bottled water and large tv for their patrons, but better still they are conveniently located near eateries that you could walk to AND there's a massage place across the street. It was wonderful.

 
David A. | 2014-11-04

I've nearly always had a good experience at Pacific aside from the time I asked for a certain service writer and another gave me the impression he was just writing up the order. Turns out my guy was briefly busy and the snake scored a high dollar maintenance ticket. The guy never called me when the work was done either. All the other service guys I've used there kept me informed of the progress. I just had the airbag recall done and it was performed in a short manner.

 
Tiffany A. | 2014-10-29

Review for Honda Service Center:

Pricey... but that's what you get for going directly to the dealer.  

If you purchased from them, you get a 10% discount.  

A lot of cars coming in... usually under a 2 hour wait.

They have coffee, water bottles and a tv in the waiting room in the express center.

The larger service center is by appointment and has a Honda apparal store inside.

 
Evan G. | 2014-10-29

I recently leased a Honda Accord from Pacific Honda and worked with Eufemio (Eugene) Mendoza on the lease.  I couldn't be more pleased with the process.  In the past I've not had the best experiences at car dealerships.  But I saw a lease ad online and went into Pacific Honda to check it out.  Eugene was very knowledgeable about the different Honda models that I was interested in.  He was very patient with me and made my experience very enjoyable.  Eugene made sure the online advertised price that I had found was honored and even went the extra mile of searching and driving to another Honda dealership to find the exact model and color Accord that I wanted.  I will certainly be working with Eugene in the future.

 
Bren Y. | 2014-10-29

I just have to give a shout out to Firas Ballo in Sales and Finance at Pacific Honda.  Not only did he sell me my awesome 2013 Honda Fit, he went the extra mile for me AFTER the sale.  He saved me hours of red tape and waiting.  Set up and got my security system installed asap, made sure a small part was replaced and installed it himself, filled my tires to make sure my sensor shut off, helped me recover an unreplacable time I left I'm my trade-in (yea! It was still there!), made sure I had my manual and even gave me his card to answer any follow up questions I had (which I did and he responded right away)  And did it all with a smile! Customer Service at it's finest. Thank You Firas!

 
Paul F. | 2014-10-26

Like most other dealers.  However, two things:
1. The wifi never really works.  Given my profession I know the problem isn't myself or my equipment.
2. One time I went in to get an oil change.  I mentioned the map light being out several times.  30 minutes later I picked up my car and it still wasn't fixed.  I was then told that they didn't fix it because I had to go get the light from the parts department 30 yards away.  If I did that and brought it back they would put it in.  What?  The way I look at it, it's the equivalent of going to McDonalds and being told to go get the fries out of the freezer for the cook.  It was a really minor inconvenience, but I'm just dumbfounded.

 
Gonzalo C. | 2014-10-23

If your going to buy a car here definitely ask for Kevin. He made this experience smooth and easy and most importantly he was honest with me from the start. Kevin listens to your comments and concerns and will do his best to get you in a car that fits you the best.

Coming into here I was a bit nervous being that in almost every car dealership you go to the seller always tries to be pushy with you and sell you something you don't need. Not Kevin. Kevin was completely honest, made me feel comfortable and was able to communicate with me as a human being not as a seller. He is definitely the best here in Pacific Honda and I recommend going to Kevin when buying a car here. You won't regret it! Thank you Kevin for the wonderful experience and for helping me finding a car that fit me the most!

 
Diana T. | 2014-10-23

I just recently purchased my 2015 Honda Odyssey from Johnny.  He is the BEST BEST car salesperson ever!!!!!  He really worked hard for me and my family.
We all love our car and appricate Johnny for everything he did.  Thx Johnny for everything Pacfic Honda is lucky to have you :)

 
Quinlin H. | 2014-10-16

I just leased an Odyssey from Eufemio"Eugene" Mendoza.  He was definitely not a pushy stereotypical car salesman.  We initially went into just kick tires and check things out and Gene was very nice and accommodating, no pressure no upsell nada.  After a couple weeks we went back to lease Odyssey but had a tough time finding exactly what we wanted color/feature wise. When we decided to leave to think about it he didn't do the "what can we do to get you in the car right now spiel" he just said he understood and let us  leave.  We ended up basically turning around when we got home and going back to get the Odyssey we ended up deciding on.  I just like the overall vibe at Pacific Honda much better than my experience with the Chrysler dealers.  I would defintely recommend Eugene and Pacific Honda in general.

 
Catharina H. | 2014-10-08

Had a great experience at Pacific Honda Service department. Tony B was excellent. My faith is back with Honda. Had a bad experience at Mission Valley Honda service department.

 
Christina R. | 2014-10-05

Pathetic.  My hybrid tells me I'm getting 6.9 miles per gallon so I take it in for diagnostics.  After $120 for computer testing and $70 for transmission fluid, they tell me nothing's wrong and they have no idea why my MPG is so low but that it's physically impossible to be that low.  They claim it's impossible for them to reset the MPG but that it must have happened "somehow" when they changed my battery 1 month ago.  2 days later, I find out from the previous owner, you can reset the MPG by holding a button down.  So basically, my kids playing around in my car cost me $180 of BS from Pacific Honda.  #thinkingaboutcomplainingtocorporate

 
Heidi J. | 2014-10-01

The Worst
They try  to scam You
wally   was rude
the sales mgr jacks the price to act like your getting a discount .

 
Lissette G. | 2014-09-28

Seriously this sales man acted like I was born yesterday ... Hold my driver's  License hostage to waste my time thinking I am gonna buy a car . Umm nope

 
Vlncent D. | 2014-09-27

What sets the difference between a good car salesman and a bad one is after the sale. Andy was the one who sold my aunt the car. She was promised a trunk tray but I had to go back to pick it up because the part store was closed at the time. He said to call him 15 minutes prior so he could pick up the tray for me. After roughly 10 calls and 2 drop-by, I finally reached him. He gave me the sheet to go pick up the part at another location. And guess what! they did not have it, so I have to go back next week. I even called him 40 minutes before coming by. I'm about to get a new car, so I know whom not to deal with.

 
Aleisha G. | 2014-09-25

A BIG thank you to the staff at Pacific Honda. I recently purchased an Acura MDX from this dealership and I'm so grateful to have come across Jojie Deflin & Gerrie Wilkes. Both we're very patient and helpful during the entire process.

Although there were a couple of learning opportunities on my end I am so grateful for all that they have done to make my first car purchase a smooth & worthwhile journey.

 
Burak G. | 2014-09-22

This place definitely doesn't have a professional work attitude.

In brief explanation; this place has unethical ways of doing business and one employee can tell you something but in few hours they can change their mind. Do you really want to do business in a place like that ?

After getting a quote from true car I visited their store on Sunday. I test drove a car and decided to buy it I didn't try to haggle any price or question. I was planning to trade in my current car. When they offer me a price for trade in it was 60% less than the kbb value. I asked them to get some time to think about it. (When you go there they really push too hard to sell it to you so if you are really checking simply don't go there. They say they are big but they should understand that they are not the only place to buy a honda)  Anyway first the sales person offered me two hours which was acceptable for me but then at the last minute he said "You either buy now or price will change" this was a very cheap and unprofessional way of closing the sale.  I walked off this place.

The next day I got another quote from another honda dealer in san diego a very similar one what this place offered to me. And I found a place to sell my current car similar to kbb value.Because this place is very close to my home, I called their office and asked them if their price was still available. Their employee told me "Yes the price we offered to you is still available" Since this is the place close to my home I decided to just go there and buy the car.

However when I went there they were "The person you talked gave you wrong information" and they offered me a totally different price. At the end I walked away from this place and decided to use other place.

From a customer's perspective. Their way of trying to sell is very unprofessional. Car is a big investment and if they really can't give even two hours of thinking price I can doubt they are hiding something.

Secondly, their employee told me that they would honor the quote they gave me. That made me to drive there and not to buy the car from another dealer. If their employees don't have information about the prices then simply tell them to don't give any quotes on the phone. If they do and if you see it on your appointment book you can just call the person and tell them there was a mistake. That is professional and ethical way of doing business. But if you lie to your potential customers on the phone just to bring them to your store and change the price at the store, you don't only cause us to waste time but also you behave unethically as a business entity.

 
Rick M. | 2014-09-21

Andy the sales guy was great in assisting me in purchasing my CR-V.  Fadi the finance guy was nice and friendly, did not try to strong arm me However, he was very adamant in selling me a Honda Care package for 1900 dollars. I went ahead and purchased it only to find out they deliberately charge me 1000 dollars over what another dealership online was charging.  Car alarm.  They wanted 695 dollars.  Another ripoff.  The alarm itself is no more than 50 dollars.  For 645 dollars that must be pretty serious labor.  The LoJack was offered at a grand.  I'm sure that was the same as the rest.  

The other care packages are really profit making for the dealership.  I can understand you need to make a profit to live, but to gouge Customers like that is bad business practice in my book.  Finance personnel are the ones to look out for.  They usually try to make a grand above the MSRP to increase profits by selling marked up items.  (New cars don't make much of a profit like used cars.)

My overall experience was ok/good.  I was able to purchase a CR-V for 500 dollars below MSRP. I did sense 'little lies' in my conversation with the staff I was involved in buying a car and after the sale too.  When I purchased my car Andy and Robbie were very gracious in helping me transport my new car back my house.  For that I give both of them five stars. Another good experience is I went back to Fadi to cancel the contract and he was kind and polite to do so without haggling me.

I would probably go back since I know what to expect.  I appreciate Andy, Fadi and Robbie.  Your gourmet cookies are on the way.

Always be assertive, know what you want and don't deviate from it and do your homework on every aspect of what they are selling you.

 
Valerie S. | 2014-09-11

Brought my car in for an oil change/ tune up today. I was able to use the express service center and the whole experience took about an hour.

Pros:
Kind and courteous folks explain the services to you

They told me that I don't need to change my oil quite as often as I'm used to doing at my home dealership.

Quick oil change

Cons:
You can't make an appointment for an oil change (which I'm used to doing)

There was a bit of a wait to check in my car at the express service

Overall I had a pleasant experience and plan on returning for future service.

 
Elizabeth C. | 2014-09-10

Wow! I am writing this at a coffee shop across the street.  This review is for the HONDA SERVICE.....my seat belt needed replacement and it is under warranty.  I was told several times it would take between 3 to 4 hrs to complete. I brought my car in at 8am this morning then I called at 1pm because I had not received a phone call yet and I'm wondering why it's taking so long.  I call them and the girl who answers the phone said she would call me back to find out what's going on. It's 2pm and I get a phone call from one of their guys, and he said they were just putting my car in the shop and it would be a couple more hours till its completed. OMG! Really? At least some kind of courtesy call letting me know you had not started working on my car. Could they get any worse...and apparently from previous reviews their astronomical prices for repairs you would think top notch customer service would come with it! I am letting all my friends and family know never to do business with you guys ever again!

 
Allegra M. | 2014-09-01

While searching for a new 2015 Honda Fit (apparently a very hard-to-find model at the moment), I worked with Aimal at Pacific Honda and another Honda dealership to compare pricing and experience. Thanks to Aimal, I was able to find the exact car I wanted with no pressure to add on packages or buy from what they already had in stock (sorry, Ball Honda, it's a car, not a cardigan and I want what I want).

It was a bit of a wait (about 3 weeks), but after a few proactive calls on my part and some hard work from Aimal, I got my car! They were extremely patient and polite with me as a first-time car buyer, and they worked to make sure I was happy with financing and the entire experience.

 
Séamus C. | 2014-09-01

Since my purchase was yesterday, I can only speak to the sales process. I knew exactly what I wanted, and I had made two prior visits to Pacific Honda and linked up with one sales rep. He kept in touch with me, and what I wanted was en route from shipment, he let me know asap. The rest was very easy.

Just like anything else, being a well-informed and assertive (yet not obnoxious) customer is the key to a successful car purchase -- this goes for pretty much any dealership; it just so happened that Pacific came thru first...

 
Denver M. | 2014-08-31

This is for the Service Center.  I've taken my previous car ('96 Honda Civic) a bunch of times when I had it (including an engine replacement through insurance) and have been happy.  I now have a '07 CRV, which I've been previously taking to Tipton Honda for service in the past (not as good a Pacific Honda).  I've actually been taking it to a different garage in the past few years but I got a check engine light and that garage referred me to a Honda service center due to the type of code.

I brought it in the morning and opted to use the waiting room instead of shuttling to work.  As long as I have internet (which they did), I was able to work while waiting.  They have a decent size waiting room and partitions for business users (although the wireless reception there wasn't as good).

As far as the check engine light, the throttle assembly had to be replaced.  They didn't have the part but they can order it and would be in next morning.  Not a problem.  I take my car back and bring it back in the morning.

I bring my car back and do the waiting room again (it's air conditioned).  So while they're doing the repairs, they find a secondary problem which requires another part (which they have to order).  The service advisor was great in that he offered a rental car because of the wait (which I accepted).

Anyway, I pick up the car the following Monday and it's been working fine ever since.  The only criticism I have was that I wasn't keep in the loop on the status.  I had to call to see what the status was.  On the Monday I picked it up, I had call in to see if it was ready in the late afternoon and it sounded like it was ready for a while (it may have been ready on Saturday). Technically, because of the wait, this should be a 3.5 star review but they've done great work over the years so it balances out.

 
Erin R. | 2014-08-30

This review is for sales. I had a TERRIBLE experience at Hoehn Honda in Carlsbad when I went to trade in my old CRV for a 2014 CRV. I will spare the details here about that experience but long story short I came to Pacific Honda on a hope and a prayer. I was only not disappointed but also delightfully surprised. Robbie McIntyer and his sales team really heard my concerns and delivered on their promise to rectify the situation for me, and I came away a happy customer with a new beautiful car! Thanks Pacific Honda!

 
Kev L. | 2014-08-28

called in to order a visor clip for the sunvisor they said there was gray and dark gray for about 4 bucks.
they list 1 star cause the guy said they only made light gray, and after putting it on the car it was a different color... wtf
they list another star when he tried to charge me 8 bucks... wtf

I had to negotiate to get it for 4 bucks

but over all place was clean n quick

 
Aimee T. | 2014-08-27

This place is just awful.  We had no problem with the sales side (except that the brand new car was covered with huge scratches down both sides, but they buffed them out at no charge).  However, unlike Toyota who offers a 2 year complimentary maintenence package AT NO CHARGE, you have to buy these services with Honda.  It seemed worth it so we purchased it.  I wish I would have known how crappy the Pacific Honda service center is before I added this to my contract.  I never, ever would have done it!  BUYERS BEWARE!  The place is a complete clusterfunk!  First of all, the service center is totally jammed up.  Second, they have horrible communication.  Third, they take forever.  Fourth, they don't do warranty work on the weekends (yes, sadly, something on my almost brand new car already broke). Fifth, if it's this busy, why the heck aren't they open on Sundays?  I had such a bad first experience that I actually considered trading in my new Honda for a 2014 Toyota just so I could deal with the wonderful service people at Toyota of El Cajon.  If I didn't pay all this money for the maintenence package and the extended warranty, I would do it.  Just can't stomach losing that much money all because they have poor service.  I can't wait for the maintenence package to expire so I can take my business elsewhere.

 
David W. | 2014-08-21

The car I bought is pre-installed an alarm system called CARR. I checked with honda and they confirmed that that car has its own alarm and extra alarm (CARR) is not necessary. So I asked them to remove the extra alarm but they refused and said it cannot be cancelled. I talked to America Honda about their bad behavior and their CEO. Finally I had it removed but it was a terrible experience. I will NEVER buy any thing there.

 
Jeffrey J. | 2014-08-20

Watch out for their honda service. Went in half a year ago for a 60K service. Went in for an oil change today (at my home dealership, galpin honda) and find out pacific didn't change the transmission fluid (part of the 60K service). On top of that, they told me my breaks were at 1mm, and needed to be changed. I changed my brakes a year before then, so I knew they weren't done yet. Plus they were charging me $700 to change my brakes. Ridiculous.

Also, my home dealership told me my brakes were at 1mm. Six months after pacific honda told me my brakes were at 1mm. Plus, my home dealership is only charging me $400 for the breaks.

So, they didn't change my transmission fluid (which I paid for), they lied about my brakes, and tried to over charge me on said lie about my brakes.

Contacted the dealership to resolve the issue, and I still have yet to hear back from them. Avoid them at all cost.

 
Erin L. | 2014-08-20

Great service! The employees are extremely helpful and polite. They update you in a timely manner and go above and beyond to make sure you're satisfied! I would definitely recommend this Honda service location!

 
Leilani S. | 2014-08-20

Had a weird sound coming from the air conditioner on my civic, worried it was going to cost me more than I wanted to spend, but a friend recommended I speak to "Jason" about it. As I proceeded to give him my best sound effects of what I was hearing, I felt silly that I gave him the car & asked to figure it out. Needless to say, he found the problem (leaves in the vent), cleaned it out and didn't charge me for the time. That was the start of our "vehicle relationship". We trust Jason & Pacific Honda on the maintenance of all our vehicles from oil changes, to scheduled maintenance, brakes & timing belts. Our Odyssey is now 11 yrs old, we just gave our 18 yr old Civic to a friend as a commuter car (still giving 30 miles/gal) and replaced it with a 2010 Accord that Jason helped us find based on our specs.
Anyone expecting to shop around for deals on service is going to get what they pay for. If you look past the cost and more at the relationship you develop with the people who are keeping you safe in your vehicles, they are worth every penny!

 
Robert U. | 2014-08-20

I purchased a used Honda Accord to commute to work. Car ran good but it had some issues. I dropped it off at Pacific Hondas service department asked if they could check it out. They were very thorough and honest. They ended replacing the motor mounts and stopping an oil leak. Car runs excellent now! Best part is the work was completed in one day and they provided me with a ride to and from work while my car was serviced.

 
Blue B. | 2014-08-18

The auto repair part of this business is messy.  They order a part for me and never able to inform me as they promised. I have to call so many times to check with them. And each time a different department reply to me pushing responsibility to others which indicated a internal management problem. Cannot be more disappointed and really regret to waste so much time with them.

 
Jordan K. | 2014-08-17

If you're servicing your vehicle make sure to speak with servicr advisor Brandon W.  He is the man!  Got a Si owner discount for a much needed key reprogram which saved me about 20%.

 
Grant V. | 2014-08-14

I had done a ton of research online and emailing different dealerships before actually going in and I have had 2 Honda's previously so I was pretty confident I was going to lease a new one. I ended up going in pretty late around 8pm to finally test drive one. The overall apperance was just dirty and the sales people there weren't up to par. The guy kept rambeling on about things and I was not at all interested in BS ing with him at 8pm at night. The car I drove was great I really did like it and I was really close to pulling the trigger. Unfortunately for Honda I went over to BMW and fell in love with a 3 series (which ended up being a bit cheaper!!!) and the place and people were amazing! Sorry Honda great cars, not so great service or cleanliness.

 
Robert F. | 2014-08-12

Just my experience - not saying everyone will experience the same. I had a bad experience with the Sales and Finance department and wrote a letter of complaint to the respective managers and GM. No one ever contacted me!

Update
GM followed up with me and heard my concerns. Thank you Management for listening and noting my concerns.

 
Jennifer G. | 2014-08-11

I posted an awful review on here about my experience at pacific honda in General, but my service dept person Tony actually really cares that I had a bad experience and is feverishly working to help me and change my mind about it. He seems to be concerned and had offered to personally help me from here on out. Picking up my loaner car now and I can say I am feeling like he really is going out of his way to help us- I will add to the review when we are done and get the car back tomorrow

 
Deacon S. | 2014-08-10

Since Yelp deleted my last comment here it is again.
And to add to this comment, these guys really were great!

Had a great purchase experience here. Wasn't charged for extra packages or items that were already on the car. Dealt with Jimmy the salesman and John the manager. Great guys, were upfront and straightforward. I did have a deal struck somewhere else but when I got there I was told I would have to pay more because of a protection package. So I left and went to Pacific Honda and couldn't be happier. I won't mention who the other dealer was, mission valley, but they were terrible. Save yourself some time and money, go to Pacific Honda and ask for Jimmy. I love my new Pilot!

 
Kuba T. | 2014-08-10

Just got my 4th car at Pacific Honda - the 5th we bought elsewhere but after that dealer refused to do free hitch installation that they earlier promised, we switched to Pacific Honda Service and stayed with Pacific Honda since then. The whole experience was easy and it was really signing and driving away. Jimmy and his collaborators did a great job presenting various cars, options and different financing possibilities. After 11+ years I still think that they are great - checking other dealers around showed most don't really care. Recommended!

 
Sal G. | 2014-08-07

Buyer beware! This is a HORRIBLE! HORRIBLE! HORRIBLE! Dealership!!!  If you value your soul and do not want to feel dirty at the end of your shopping experience, do not go here. Their selling strategy is bait and switch, you show up expecting to buy one car and they give you the hard upsell.  Expect your salesperson to talk down to you and spew a lot of statistics about "how they are the biggest honda dealership in San Diego", but yet he was not able to give us a fair price or even look for the car we were interested in at other dealerships.

We went to Fuller Honda and they were able to dealer trade for the car we wanted and had it at the their location before we ever step foot at their dealership.  Mike McDonald played no games and gave us a great price with no upsell.

Save your time and money, skip Pacific and go elsewhere.

 
Lorie M. | 2014-08-06

Pacific Honda Service Center offers top notch customer service. They go above and beyond in terms of helping their customers and providing straightforward and honest service. I highly recommend their Shop Forman, Nick, I felt he was honest with his assessment and how to fix the issues with my car. In the end he helped save me hundreds of dollars in unnecessary repairs that I was previously quoted on from another place.

 
Linda L. | 2014-08-06

If you are looking to buy a car and hate car shopping and dealing with the typical car salesman, go see Mark Mendenhall. Great guy, kind, respectful and trustworthy. I would give him five stars but gave 4 due to a few hiccups with final details in the process unrelated to him. Happy with the Honda Fit I purchased and would send others Marks way!

 
Drew K. | 2014-08-04

Service department is run by a bunch of retched people with no concept of customer service.  Trust me -- avoid.

 
Duy T. | 2014-08-03

If I can give zero I would.  Walked in and walked around for at least 25 minutes. An older gentleman that was working there.  He was on the way out and asked if he can get me a sales rep to help me.  Informed him that I would go in a bit to get someone and thanked him for offering(he was driving a gray accord coupe) . Saw a car(Honda civic si) I would like to test drive and went in to see if someone would help.. Standing in the showroom.  Three people walked by and did not acknowledge myself or my friend I was with..  Finally walked up to a gentleman and ask for help..  He responded with "nobody is helping you out?"  If they did I wouldn't ask for help. Gentleman's name I believe from the name tag on the desk was Johnny. He also has a broken iPhone 5s in white. He got his manager.  I didn't  catch  his name but he was a gentleman of an African decent and wears glasses and bald and wearing a neon green Polo shirt. .  He told me that for me to test drive the car I would need to run my credit because it is policy throughout any dealership. His other reason is that it was a high performance vehicle so that is a reason and he just walked out and talked to two other gentleman outside in front of a white Honda cr-z. I WOULD HIGHLY RECOMMEND NOT COMING HERE TO GET A CAR FROM HERE. Only if you get a car from Brad the fleet manager and the older gentleman that offered to get a sales rep for me. If not I would not recommend any one else in sales there.

 
David V. | 2014-08-02

So before I go into this ridiculous experience I would like to state that in the United States it is required that any safety restraint system problem has a lifetime warranty. So when i showed up they hook their diagnostic tool to confirm that i have a faulty driver seat belt buckle switch. As I'm standing there watching everything the guy drops the diagnostic tool on my side skirt and scuffs it up followed with no apology, so wipe it off and they guy comes back stating that my VIN isn't registering and speaks to a guy that has bobble head syndrome. Then the bobble head guy looks at the VIN tag and says they can't service my car because it was manufactured in the U.K. lol ummm ok. For everyones information most all cars aren't manufactured in the US. So then the guy proceeds to give me a 1-800 number saying i need to call it and get paperwork before they can do any warranty work. So i left and went to another dealership and they didn't give me that BS and they are in the process of getting the part ordered and fixed under warranty. Beware of them giving you then run around!

 
Paul I. | 2014-07-30

What can I say...I got taken for a ride. The sales manager and finance guy started offering all these extra services and additions for free. Upgraded alarm $696, Honda Care $1200, Finishing Touch $500.  All offered for free so we would agree to the lease.  When it was time to sign the contract, all of the supposedly free additions were included in the lease price!  When asked why those additions were not free as promised the finance guy got quiet and went to grab the sales manager.  After a lot of fluff explanation that avoided the real question I was asking (why am I being charged for these additions when you promised them for free 30 min ago?) he told me that in order to qualify for the Honda Graduate Program I had to add those additions.  The Honda Graduate program only offers $500 bonus and DOES NOT require anything other than being a recent graduate of a university.  So at that point I should have stood up and walked out but I did not and I am to blame for not walking away.  So beware when they start offering you all the extras for "free"  chances are they are still charging you for those services when you check your contract.

The express service across the street is actually great, they are fast and friendly.  I would almost add another star for them but they are not really part of the sales across the street.

 
Angie M. | 2014-07-26

Walked in with my family. No one so much as bothered to look up let alone say hello. Nice service, Honda. Never mind!

 
Delise K. | 2014-07-21

Thanks to John in the Service Area, my problem was diagnosed and fixed for free in 5 minutes.  It's embarrassing to relate that my "rattling window" turned out to be my garage door opener that was coming apart.  With kindness and humor, John made me feel OK about the situation.  He took me on a mini test drive and as soon as the rattling began he knew the cause.

 
James S. | 2014-07-20

Trying to buy a car here is infuriating.  They ran my credit 45 times. Talked to Johnny the sales manager some guy from Romania. Rude, lies about your credit score and can't add the figures. We just left without buying a car. Customer service is zero. Then when I went on Experian a day later it turns out they ran my credit 45 times and now my 800 score is 429. Fucking assholes.

 
Jeffrey K. | 2014-07-15

Pacific Honda Service Center is very expensive. Even as one of their members it cost around $440 for a 30,000 maintenance. The labor cost alone was around $300 which I thought was ridiculous.

My service agent Brandon (5 stars for him) was very professional and kept me informed on my car status. He was very patient in waiting for my decision to change my brake rotors/pads at Pacific Honda. I ended up going somewhere else saving $450. As I mentioned before, the labor cost here is very expensive. The other location quoted me $200 for the 30,000 maintenance so I felt a little bit robbed.

Service here is amazing but I would consider other locations for maintenance.

 
J P. | 2014-07-07

Felt like an okay (but not great) deal on a recent-year pre-owned vehicle. When I discovered it leaked oil at the end of the week, it took over two weeks to have it checked out. Salesman not returning phone calls, service department wanting me to use manufacturer warranty, other dealership telling me to take it back to where I bought it, although the two places are owned by the same company. In the end, I love my car, and the oil leak was a simple misaligned filter. Would have given them another star if they followed up on customer service after the sale.

 
Angela M. | 2014-07-06

WONDERFUL! I traded in my 2011 Honda Fit for a brand new 2015 Honda Fit. From the moment I stepped into this dealership, it was no-nonsense, friendly and welcoming. They made me a great deal, it was a pressure-free environment, and they didn't judge or treat me (the first dealership I went treated me like I was dumb and broke! Just because I'm a girl doesn't mean I'm clueless.)

Every step of the process was great, I never felt like they were forcing anything on me, and it was actually a pretty fast process. I was in and out in 2.5 hours. That's pretty impressive, it took over 5 hours when I went with my husband to buy his car.

I just can't say enough good things about the Sales department here. It was great. I got a great car that I'm madly in love with, and I am going right back to this dealership when I'm ready for another new car!!!!

 
Iz R. | 2014-06-09

I just bought a 2014 Honda Accord. I love it and the best thing about buying this car is that they gave me the best price throughout the San Diego County. Buy your car at this place. They are the number 1 dealer is San Diego. Cisco is our sales rep and he was very patient throughout the process. John is the man and trust me no dealership in San Diego can compare to John. He will make your car buying experience fast and easy. Don't go anywhere. Just go to Pacific Honda of San Diego.

 
Erica P. | 2014-06-07

Recently, I found myself in need of unloading my 2011 Prius. (LONG story, I'll spare you the dramatic details).  Fortunately, Chun P.'s old coworker Jeff Vidaurri now works in Internet Sales at Pacific Honda and we were able to schedule an appointment.  

Before we came by, we downloaded the TrueCar App - which is a fantastic negotiating tool. If you are in the market for a new car - DO THIS FIRST!  It allows other dealers in the area to compete to offer you the best deal on the car you're looking for.  More on that later...

When we met up with Jeff he was friendly, personable and kind.  We had told him we were looking at getting a CR-V and he walked us down the line, explaining key features of each model, and for a test drive he said, "Erica, I just have a feeling this is your color." And it was like he read my mind!

During the test drive, Jeff pointed out more key features and made sure I was comfortable driving the car.  We came back to Pacific Honda and that's when Jeff worked his magic.

We pointed out the different dealer prices on TrueCar and started to negotiate. Jeff was able to get us almost $2k below MSRP AND after some back and forth, blue book trade in value on my 2011 Prius!   Next we went to Fadi in Finance and he crunched the numbers.  Also super friendly and personable, we traded restaurant tips and he made what would seem to be a really boring part of the process really fun!

When all the paperwork was taken care of, Jeff met us around the front and helped me clean out all the old crap out of my car! Yes, he's that kind of guy! He brought a few green canvas bags over and set to work.  I travel for work a lot, and so I always have a lot of extra loot in the back: change of shoes/clothes, TP in case you get stranded, an emergency kit, all kinds of stuff.  

Jeff and Chun P. just helped shuffle through it all, and then Jeff got me all squared away in the new CR-V! He went over more key points with the engine, paired my phone to the Bluetooth and started my Pandora for me, which was quite embarrassing because I had it on Spice Girls Radio....which started blasting Britney Spears. Cringe! Quickly I changed the song and was ready to roll. Fadi came out again too, to shake our hands goodbye and Jeff and Fadi waved as we drove off the lot. What a wonderful experience!

Car buying can be really stressful. If you're in the market for a Honda, download the TrueCar App (it works with other car makes too), then go see Jeff and Fadi and they'll  treat you like family!

 
Dina K. | 2014-06-06

I haven't been to this location in a while and I remembered exactly why.Their Oil Change Express Service is just the WORST. Not only are they charging far more then other Honda Dealerships in town, they also have quite the attitude are rude and made me feel like they were doing me a favor for servicing my car. I decided last minute to pull my car out and take it elsewhere. Take your Honda to Mission Valley or Carlsbad but definitely stay away from this establishment.

 
Mary L. | 2014-06-02

figures pacific Honda will filter out my review.

 
Daniel L. | 2014-06-02

Avoid this guy. James Gibbard. Racist. nuff said.

 
Nour. B. | 2014-06-01

i forgot to mention that i had purchased extra 5 years warranty and i paid the car in full in like almost 4 year! they told me will refund the warranty money back to you if you finish the car payments before the warranty expires!! hahahah such a ripoff company.
I didnt see any money back yet and its going to be a year.

 
Ed H. | 2014-06-01

So here is the deal.  My Accord is great.  This is the fourth Honda from Pacific.  Why am I upset with them?  The finance department.  Had a nice chat talking to the woman.  After chatting for almost an hour, and liking the woman, she said we need to get busy and get this paperwork out of the way so you can get your car.  Normally I go through everything before I sign.  This time, as I trusted the woman, I just signed away and drove off in my car.  

Imagine my surprise the next day when I discover that the price of the car was different than was agreed on.  I had a written offer for $20,620.  The contract I signed was for $21,000.  I e-mailed the finance rep and asked her to fix her "error".  No response.  I do not like doing business with unethical people.

 
Daisy A. | 2014-05-30

horrible service steve, one of the sales managers had attitude with me the whole time. i got a spoiler added to my car and i still havent heard back from them about when to come in and get it installed. its been 1 month.

 
Erin G. | 2014-05-21

I know that many people dread going to a car dealership, and Pacific Honda is a perfect embodiment of why.

I knew what I wanted, did the test drive, and purchased my car.  Naturally they did all the haggling and trying to get me to purchase the extra maintenance plans etc.  I was firm for quite a while but they kept dropping the price and dropping the price until finally I figured I'd just take it to get the heck out of there since it had been nearly FOUR HOURS since we arrived on the lot.  

For the first week after purchasing my car, I was contacted daily via both voicemail and email by my salesman reminding me to make sure I left him "good feedback" when called for a survey.  When Honda called to inquire about my experience I told them the truth - that I was being harassed by my salesman.  

Also, about two weeks after purchasing my vehicle, I got a call while on vacation out of state that I needed to come into the dealership right away because the finance department had "accidentally shredded" my contract.  When I told them that I was out of town and that they'd have to wait, they seemed irritated.  

I'm apparently what they call a "low mileage driver" (6,000 miles per year).  When my light finally came on for an oil change, I took it into the dealership since I had pre-paid for the plan.  At that point, it had been a full year since I purchased the vehicle and the service dept. told me I should really come in every 6 months to check.  They then explained to me, though, that the maintenance plan only covers service when "the light comes on", not when they actually recommend it be done, so in other words - the service plan I had prepaid for was worthless due to the fact I don't drive enough to trip the mileage/service sensor.  

I then decided to cancel that portion of my service contract which is the adventure I'm currently dealing with.  I went in to cancel that on 4/10/14.  I hadn't seen the balance reflect that cancellation a few weeks later so I called the dealership to follow up.  The person I spoke with said that they only report cancellations once a month so to be patient.  3 more weeks passed so I called Honda's main office to ask.  They said they had no record of my dealership ever cancelling my contract.  I called Pacific Honda and they said that they absolutely cancelled it, they're just waiting for Honda to process it.  I called Honda (main) again today and they said that was a lie, that my dealership hasn't filed anything and that it only takes a few days to process.  It's currently been 6 weeks.  They finally just said they would call the dealership and try to sort it out directly but I haven't heard from them and my email to Pacific Honda haven't been answered yet either.  It's turned into a huge headache.

I love Hondas, but not Pacific Honda!  Disappointing all around!

 
Wade L. | 2014-05-19

Took a 2011 Honda CR-V to them for warranty service because that is where we leased the car.  I will be going back to Mossy Honda in Lemon Grove for the same issues even though it is many more miles out of the way.
1) Premature wear / cupping of the rear tires. Covered under Technical Service Bulletin (TSB) Ref. # AER12040B. Pacific Honda's response initially was the tires needed to be replaced FIRST (and my service adviser warned me, "good luck getting anything under the separate tire warranty").  I replaced the rear tires and drove 1500 miles by which time they cupped! On the second visit, Pacific Honda did an alignment because the rear wheel alignment was far out of spec. I admit the settings are now within spec but the measurements vary from side to side. Sloppy work IMHO. (Tough luck about the improperly aligned car eating tires!)
2) Rough idle. They did nothing about this the first time. On the second visit for the same issue they kicked the can down the road by resetting the computer to relearn (perhaps hoping the warranty would run out before I got back). Idle is still rough. I am going to Mossy Honda in Lemon Grove this morning rather than returning a third time to Pacific Honda.
3) Low power during acceleration in last week's extreme heat. Covered under TSB SB-10-077. I cannot tell from their paperwork whether they updated the software or not.

 
Christy E. | 2014-05-17

Mark Morrow was the best!!! Very helpful ad of course I love my honda!!!!!

 
Jyl L. | 2014-05-17

This review is for the sales person Jeff V - he was patient and sincere, took the time to show us the multiple car models/trims, explaining the technologies, and took us on 2 very thorough test drives. Although we eventually went with a different brand, Jeff was definitely the best salesperson we came across!

 
Kim W. | 2014-05-15

i recently came by to test drive a Honda Fit. my plan was ONLY to test drive the car, then take my time searching around, maybe trying different dealerships and finding the best deal.
i test drove on a Thursday, and bought the car on Friday- Tony was just that awesome.

there were only 2 Fits on the lot, so i played with the Honda Fit Sport w Navigation. Tony was chill and no pressure and that's pretty much what sold me on my purchase. when it came to paperwork, Mark was equally awesome. he speaks rapidly, but clearly and breaks down each sheet in the simplest of terms so i always understood what i was signing and why.

i don't have another dealership experience to compare to, but if all car purchases are like this, i highly recommend you come here for your Honda.

 
Scott A. | 2014-05-07

What started out as a bad experience got completely turned around when Jason (Service Manager) stepped up to make things right.

It is good to know that people still listen to and trust their customers.

 
Lovella K. | 2014-05-03

$600 dollars spent here to fix two problems within a month and now I'm at another nondealer mechanic (who has 5 star ratings across the board) who is telling me Pac Honda repair shop charged me 4X what they would have charged and didn't resolve the problems. I am never ever going to this place again. Save your hard earned money and go elsewhere!

 
Natalie S. | 2014-04-25

This dealership is awesome ! Gave me a smoking deal on 2013 civic and added a few upgrades too! Would highly recommended working with Zach and Tarig !!!

 
Amelia F. | 2014-04-25

After going to multiple car dealerships and having horrible experiences, I finally came upon Pacific Honda by chance. I was looking for a Toyota Prius and ended up buying a 2011 from them. Jeremy Phelan was amazing!! He didn't feel pushy or high pressure. He told it like it is. He wanted what would work best for me. I told him about the horrible experiences I had (like at Mossy Toyota in Pacific Beach - ugh!) - he seemed to listen and didn't want me to have a bad experience. He was professional and I asked for him to look into the financing before I arrived so I could make sure they would give me the best possible rate since I have excellent credit, even though I'm a first time buyer, they gave me a smokin' rate!!! I was shocked, it was lower than expected!
Fadi did the paperwork, he was very thorough and nice. They both stayed late to finish the sale and I just had a good feeling / vibe about the whole experience. I didn't want to be taken advantage of or waste my time with anymore sleazy car salesmen!
The car buying experience is definitely not fun, but go see Jeremy.
One thing I liked a lot too is that Jeremy drives a Toyota! He's worked for Honda for a really long time but knows that Toyotas are also great cars.
So glad I got my car here! (Also Jeremy was prompt to respond via phone call after I texted him with questions / concerns!)

 
SD C. | 2014-04-25

I don't like to write a lot for a 5 star review. The simple point I would like to make is that the sales manager John Poulos is the man of his word. And that is not something you would typically expect from a car dealer.

I had spent about 1 months talking/emailing to 30 different Honda dealers in the entire California for the best price of the model I wanted to buy. I told John the best price I got and he could not believe it. He told me that he would beat that price by $100 if I could bring in the official quote. Guess what, I showed up with the printed quote and he immediately assigned someone for my purchase, without another word. There was no other trick for trying to get me to buy another car or whatever. I spent about 40 minutes there for a couple test drives and all the paperwork. That was it. John is the man of his word.

About 3 months after the purchase, I got a call from Pacific Honda. The call was simply asking me how the car was doing and if I needed any help. No sales involved in that phone call.

 
Brandy C. | 2014-04-24

I bought my car here, so I decided to fix my car here. However, I had really bad experience here.  

Car window has air leak, and they couldn't fix the problem for the first time I visited. What!!!!!!!  

Oil leak. They should drain the oil and fix the problem and add new oil.  Nope, they just fix the surface problem. What!!!!!!

I won't come here again. I got better auto shop in town.

 
Chris C. | 2014-04-14

Buying my car was an excellent experience.  I can't say enough about that.   The service part though has been a challenge and I have had to deal with irritated and non-professional representatives at the service counter on two out of four occasions.

The most recent occasion led me to request the service manager contact me.  He did, and of course he provided 5 star excellent service.   I thank them for that.

Without boring you with all the details I will say that this place would be great if they matched the level of service provided in the sales process.  The problem isn't the people on the phone when you call in, or the people who check you in when you arrive, the problem is with the attitude and approach of the people working to write your service order and keep you updated on the status of your vehicle.

The manager must be a busy guy if he's constantly compensating for them.

 
Kevin R. | 2014-04-03

I am writing this review to help people get a good deal on their vehicle, avoid the things about Pacific Honda I didn't like, and find the things about Pacific Honda I did like.

--- What I like at Pacific Honda:
Casandra M, internet sales and True Car rep, is fantastic.  Super responsive, sensationally pleasant, and routed all of my questions appropriately that she couldn't answer.  She is the top reason I bought a car at Pacific Honda and hope she is appreciated by her employer for that.  First and best response to True Car.
Tony, in sales is a good guy and a hard worker.  He met my wife for a test drive on his day off even though I insisted he take his personal time.  I respect that commitment.

--- The numbers on a 2014 Honda Odyssey EX-L purchased in March 2014:
MSRP: 36,455
True Car Other Dealer: 34,725
True Car Pacific Honda: 34,224
SDCCU Other Dealer: 33,198
Pacific Honda "Best Price": 32,698
Pacific Honda with their financing: 32,198

Pacific Honda: 2.49% APR for 60 months
SDCCU: 1.49% APR for 42 months

--- Suggestions to help your deal:
1) Use True Car, (mobile app) it's super simple, free, and gets you prices from multiple dealers
2) Use SDCCU's car buying service, its super friendly, free, and gives you confidence on new car pricing and a great way to buy if it's the best deal (without having to work through a dealer, score!).  They even quoted my trade in blind so at least I had a reference point beyond blue book going in.
3) I got the my price with the following conversation:
  Me: i have a better true car price somewhere else  (which was true)
  PH: Tell me the price we will match it
  Me: Nope.  No games.  Best price or I walk.  Call me today with your final offer.
  PH: Okay.
  PH: Within hours a better price than Costco, True Car, Other Dealer, and SDCCU.

Did I get the best possible price?  I will never know.  I hope you beat my price, and if you hadn't planned to do at least this, I hope it helps you get a better price than you would have.

--- What I don't like at Pacific Honda:

Sales Managers: Don't let these cowards hide behind their glass walls.  The sales person you deal with directly is a pawn in the deal making (sorry sales people, but it seems the to be the game being played).  Anything you ask for, he/she will go consult and act the fool.  You are the fool if you don't make the coward come out and deal with you directly.  (I was the fool, don't be).

Finance Guy: Everything I could have imagined for stereotypes was true.  A line for everything and after two things: sales numbers and honda's profits.  With me, Honda didn't offer a good financing deal until they realized I really wasn't going to accept their terrible offer (which I was pretty open about), magically last minute deals started flying.  "We'll keep your payments the same but add this and that and this."  Watch out.  Pause.  Understand.  He will try to increase the cost of your vehicle, fudge a lower rate to keep your payment the same.  Try to pay it off early or have an incident, oops!, the value of your purchase just went up!  He said it was stuff I got for free... Know your options.  Don't make a deal you don't understand.
 -- No matter what, you can take a multi-day option contract to think about things --
 -- The dealer's best leverage is when you are in finance's hot seat and when the sales manager is hiding behind the glass, but you can even the stakes by being prepared and knowing your options --

Flat out errors: The sales person messed up the pricing in Honda's favor once, the finance person four times  (four!) in Honda's favor.  Without a calculator (app) and loan payment calculator (app) I would not have caught them.

I was pretty clear with Pacific Honda on two counts: (1) don't play games with me, finance played games  (2) I need to be in and out in 2 hours.  They blew both, but I got the deal I wanted, so I give them three stars.

The car itself: 10 minutes after driving down the freeway listening to XM radio this comes on: "you can't always get what you want... but if you try sometimes... you might find... you get what you neeeeed!"

The odyssey, it's pretty sweet, for a minivan.  :)

 
Melvin N. | 2014-04-02

Went to drop off my car for the recall I was nice enough to be 15mins early, stayed and parked my car to the front service center, it was getting hot so I went inside the service center office waited till this girl finished talking to a representative after her I asked Tony (don't if thats her name or she is just using that booth) I just wanted to check in for my appointment but she was so bitchy gave me attitude "put your car up front" my car is up front "stay in your car" did not even asked my if need help on anything sad service, I hope not all the service representative on pacific honda are like that and do don't treat other costumer that way. Hope no more recalls for my honda so I don't need to deal with bitchy service representative.

 
Betty K. | 2014-03-31

The email link just gets an automated response about buying a car. I went through the "how did we do" link listed on the customer service card.

I did get a call from Jason in Service a few days after this posted. He sounded sincere but I decided to go with another dealership. The trust was not there after my initial experience with Express Service on things I felt important like tires and brakes before a long trip.

 
Bean T. | 2014-03-25

I bought my 1st car from these guys and they are the best.  I have been with this dealership for years, at least 12 years.  They are pretty expensive on their services but they are not much difference form any other dearlship but it's worth it for me.  I pretty much try to get everything done through here as much as possible as I can when I am near.  Btw this place sometimes does have coupon son their website so you should check it out.

 
Richard C. | 2014-03-16

Got a fantastic deal working with Zach and his manager John to close up a 2014 Accord EXL. I am an engineer at Qualcomm, so I urge my fellow QC people come take a look if you are looking for a Honda car! Talk to John and let him know you are from QC, I bet he will give you a deal you will be satisfied with.

Salesmen here are very cool and chill. No pressure whatsoever and make the buy process as smooth as possible. I worked with Jefferey and Peter, both are super nice. Highly recommend this place.

 
Toguri L. | 2014-03-14

Inquired about a Accord Sport used.... and with 26k it was $24, 308 not sure if this is a typo or a ripoff a brand new accord goes for $25K... just fyi Ball Honda had the same accord for 20K and same mileage ... maybe something is off.. suggest that Pacific look at their pricing for vehicles...

 
P H. | 2014-03-05

I brought my Honda in for appraisal at Pacific Honda's request.  I had already purchased a new Honda from another dealer out of town but Pacific said my car was in high demand (great shape, low miles) and they wanted to appraise it.  
Pacific was only interested in poaching the sale, not in appraising my car. I showed up at the agreed time in the Sales Dept. as requested. They kept saying they wanted to sell me a car and after repeatedly telling them I was not screwing the other salesman over, I got a lowball number as there wasn't anyone to appraise the car "across the street." after giving it a cursury look in the parking lot.
I also asked twice to have a car on the showroom floor unlocked so I could look at while waiting and was ignored both times.  Why are cars locked on the showroom floor?  IMO, not the best way to show off the goods.  
Will be selling my car to Carmax across the street for almost twice the price Pacific Honda appraised at.

 
Jennifer N. | 2014-03-01

3.5 stars.

I came here on a Friday afternoon for an oil change and was turned away because one of their car lifts was down.

I came back another week on a Saturday afternoon around 12pm and there was a 1-2 hour wait. I wanted to get it over with so I decided to wait it out.

They have a basic waiting room that has a mini fridge with complimentary water bottles, tv, wireless internet, magazines, etc. My car was actually finished in a little under an hour. The  service and cashier workers were all really friendly.

Definitely try to go in right when they open to avoid a wait!

 
Kae O. | 2014-02-27

Bought my 2012 Honda Civic here with no problem! I worked with Angelina and Duke, and they were great. Buying a car takes a lot of time out of your day and can be stressful, but they put absolutely no pressure on me. And when it came to signing papers and working on the financial info, it was easy.

I've been taking my car to the Express service ever since I first bought my car. The first time I was there, the guy who I was working with was very irritated and just didn't seem to want to deal with me! That was a huge turn off. But I came back, I was given a PAC card for discounts on services, and the service advisors I've dealt with since have been great! Friendly and easy to deal with. It is a tad expensive, but what else can you expect from a dealership?

 
Christian G. | 2014-02-22

I went in not knowing how much my repairs were gonna be. Brandon helped me out in the service department. He told me my repairs would be $900 dollars plus $200 to fix my door. I didn't have enough for the door so I decided to just fix what I needed. Brandon was very helpful he got me a rental car free of charge and also tried to get me back in my car as soon as possible. When he called me and told me my car was ready for pick up he also told me they had fixed my door free of charge. ( should have been a $200 charge) I was completely shocked. He went beyond my expectations and treated me very well. I will only go back to him from now on if I have any problems with my car.

 
Sava N. | 2014-02-15

Twice i have brought in my car to have something with the front wheels to be serviced.    Both times i received my car back with the alignment screwed up.  

This most recent visit on my bill they wrote down that the front brakes had 55% wear left, when in actuality the front brake pads were worn down.  If they cannot chart what they did properly, yes its only a minor detail, but will they remember to place the "minor part" of ur car back in its proper place???

 
taka y. | 2014-02-10

Service is great and smooth. Staff is very courteous and professional.

The service facility is lacking in terms of waiting space and amenities. A competitor's service center had coffee, cookies, a nice show room with accessories on display, and wifi that allowed you to even work from the lounge while waiting for your car to finish.  Was hoping for a similar experience here.

 
Robin W. | 2014-02-08

I love Pacific Honda.  I have leased 3 cars and purchased 2...5 transactions total and always a wonderful experience.  Service is always pleasant.  When I get my cars serviced I stop by to see my salesperson. (Always Bo alone or with someone)  if he's not busy he walks with me to the rental and service areas to make sure I'm treated well.  I'm a faithful customer and they show me they appreciate that time and time again.

 
Jinbo W. | 2014-02-04

I sent my car for 2k check. Shawn did a good job communicating about how much time I should expect and what has been done to my car. They changed a problematic  rotary part, which I did not detect before. Everything went smoothly.
One minor thing though. No car wash, which I thought would be convenient for customers but not a big burden for them.
Considering the difficulty of finding a good and honest mechanics is as big as finding a good wife, I gave this place 5 stars.

 
Bob C. | 2014-02-03

I bought a new car here -- 2013 Accord Coupe-- I feel that I got a good deal because it was one of the last 2013s on the lot.

Pros:

--My salesman Scott was very nice and not too high pressure.
--There was a small scratch on the back bumper. They took care of it (I think maybe they repainted the bumper) and even put me in a rental car overnight for free.
 --The service advisor was very pleasant to deal with.

Cons:

--My biggest problem was dealing with the F&I (Finance and Insurance) person. There was a very high-pressure pitch to buy:
 --extended warranty (she made it sound like my Accord would blow up the day after the factory warranty expired...I didn't know that Honda made such junky cars)
 --maintenance plan
 --door ding plan (no kidding)
 --Lo-Jack
 --window VIN etching

Even though I said "no" several times, the pressure continued throughout the pitch. Not a pleasant experience.

 --As I mentioned, they needed to keep the car overnight, and gave me a free rental, which was nice, but when I picked it up the next morning it was covered with water drops from being outside overnight. I had just washed and waxed the car and was not happy about this.

An observation, not sure if it's a pro or con:
--The service department was very, very busy when I only the car there to get the bumper scratch repaired. Although they seemed pretty efficient, I would have a little concern about getting work done there on a regular basis. Maybe they're busy because they're good, or it could be that they have a central location in San Diego.

 
Steven S. | 2014-02-02

After an incredibly bad experience at El Cajon Mitsubishi, I was really apprehensive to go to another car dealership. But Pacific Honda, and especially the salesman Robert really proved me wrong. This dealership is awesome and I got a really good rate at a very good price.

I highly recommend them! Ask for the salesman Robert - He is f*cking awesome

 
Marina I. | 2014-02-02

I bought a new Honda Fit here. The salesperson who helped me was Johnny Farmand.
It was a very easy and stress-free experience. Took less than 3 hours - I walked in after 10AM, and just after 1PM I was driving off in my new car.
I had been worried about my not-so-perfect credit, but Johnny got me a loan with a very low APR.
Johnny is very nice, he made me feel comfortable, there was no pressure, no games, it was so easy.
I am very happy, thank you Pacific Honda! If you go there, look up Johnny Farmand.

 
Anthony M. | 2014-01-28

Horrible customer service.  Spent three days waiting for a vehicle to get a 30K mile service.  Never take your care here.  Worst customer service I ever received.

 
Deborah M. | 2014-01-26

Good service people here. They have always been excellent at keeping me updated and I have never had any problems with my cars after they were done with it. There were always there to answer any questions i had ( which is usually a lot) and they were patient with me as i asked. That is important to me. Not looking at me like oh my gosh are you really asking me that, or rushing me to hurry, or ignoring me completely. So good job honda service department ! Ask for Chris when you go!

 
E Z. | 2014-01-20

Been here a few times, still never even been able to get any work done there.

Don't even waste your time.

 
Ron S. | 2014-01-16

I just bought a car here.  I did get a used car, it's a year and a half old. I dealt exclusively with the fiancé guy Sam Saeed.  He is fantastic. He helped me get a good loan, and I do not have perfect credit.  He told me what to bring before coming in and the experience was a very pleasant one.  The guys from the service department were great too.

I def had a much different experience then what a lot of people list on here. Also thumbs up to Cassandra who initially got me in touch with Sam.  

I'd buy another car here and I'd absolutely recommend them to a friend.

 
Nguyen K. | 2014-01-09

Just got my car serviced here after I bought it pre-owned round four months ago. My buddies over at Miramar 76 (highly recommend btw) changed my oil and found some problems with the front rotors/struts. It would have cost me a pretty chunk of change (~750), but I had the power train warranty. So I took it in and they fixed it all up for me. I would have given them five stars but they only covered one strut (usually you change both at the same time) and the fact that I shouldn't have to get these things changed after only four months...it was supposed to be certified. Manny the service advisor was friendly and overall very helpful. Honestly, I wouldn't recommend this place UNLESS you bought the car from them too.

 
Lance O. | 2013-12-25

I began to trust Pacific Honda in May of 2013 because my 2009 Honda Accord had a check engine light and was not running well at all.  Whenever you have any maintenance done you have to give up a full day for them to look at it.  So at the end of the day they told me I had a fouled spark plug and everything seemed good.  In October November time period, I took the same car for a major inspection.  They were supposed to check everything, and change all the fluids.  About 1 month later I got a check engine light again and my car was barley running.  I cleaned my Mass Air Flow sensor and it looked brand new and it didn't fix my problem.  I remember having the same problem earlier and I was convinced it had to be a spark plug related issue.  So I started changing out my plugs and had possible 4 fouled plugs.  This was after Pacific Honda found what had to be 2 plugs bad giving me a check engine light.  Seven months after Pacific Honda diagnosed my cars problem with the auto diagnostic reader, they FAILED to look at the other plugs.  This was because of laziness, incapable mechanics,  ASE certificated means nothing at Pacific Honda.  I can't imagine why they wouldn't look at the others when they found 2 to be fouled and cause a check engine light???  Pacific Honda is perfectly fine with having me take days off to fix and diagnose something that took me 45 minutes to fix.  I am embarrassed for them.  This is how they make a living?  If you can't trust them with easy automotive problems, that most  teenagers can fix, how can you trust them at all???

I am revising my review, because I did take my car back because of another check engine light which was from misfiring plugs.  I was told that this was the standard protocol for this problem and it began the process of further repairs.  Because it was the third time of misfiring plugs, Honda is going to replace the rings that was causing the fouled plugs.  Honda extended the warranty (which was the right thing to do) and reimburse me for my plugs that I bought in December.  So after a problem they restored my faith in Pacific Honda.

 
Michael T. | 2013-12-22

If I could go to zero stars I went here cause I don't have the best of credit, and they have a program that helps people in my situation. When I was working with feris the "finance manager" he told me that they know which bank to submit to... Meaning you won't have inquires on your credit report. Because I have always been scared of dealers racking up credit inquiries... We'll I didn't like the loan terms on the car so I left, come to find out the next day I have 7 new inquiries!!!!! I'm so pissed... Do not go here they lie to you and try to cheat you bad dealer go somewhere else

 
S. R. | 2013-12-12

I used to sell cars and do finance for a car dealership and these guys are not snakes like Mission Valley Honda.  Of course, you need to do a little homework before car shopping, but they aren't out to rip you off.  I highly recommend you buy from this dealership!  I got a MUCH better deal here without all the games they tried to pull on me at MV Honda.  Save yourself a lot of time and money and just buy your car here!  STAY FAR AWAY from Honda in Mission Valley!!!  This dealership is way better!! :)

 
T P. | 2013-12-10

This dealer is the worst of the worst. Total liars and completely untrustworthy. I brought my car for a factory covered recall and they fried half the electronics in my car.

Do not risk it, take your car someplace else. Honda really should shut this place down.

 
Daniel Y. | 2013-12-04

About five years ago I bough my Honda Fit here.  Good experience with the purchase.  Better experience with their service department since the.  So far reasonable prices, prompt service, and you can talk with them about what you really need to have done and they aren't evasive about what really is included in scheduled service visits (much of which I've found unnecessary.

The express service people are very, very good.  Prices have been very reasonable, quick and very friendly service.  Definitely recommended.  Also, they don't' cop an attitude when I decline things like the air filter replacement, which I get cheap from Amazon and replace myself.  Just nice to deal with.

 
Derek W. | 2013-11-30

Although Poway Honda is closer to my parents' home in San Diego, they deal with Pacific Honda because they're way better than Poway Honda. However, it is NOT the ideal dealership to go to.

I needed to make an oil change on my car, and they got me done in a jiffy. That's the good. What about the bad?

During the oil change, my dad came in with his car, which needed some other maintenance work. The work was done at the Pacific Honda, and my parents had a coupon that could have saved them a few bucks (I would say it was around $10). HOWEVER, the service advisor at Pacific Honda REFUSED to accept the coupon! What did the coupon say? Save $10 on ANY service. The service advisor basically said that what was done on the parents' car was NOT considered service and, therefore, could NOT accept the coupon.

Now let's pause here: the coupon said ANY service, so by definition, ANY type of maintenance work is considered service! However, the service advisor decided to throw logic out the window and play by his own rules.

Now let's continue. The parents demanded to speak to the service advisor's manager regarding this issue. The service advisor was going to get the manager, but, unfortunately, the manager had left for the day. It was THREE IN THE AFTERNOON and the manager had LEFT?!??! Ridiculous. My parents wasted all that time arguing with that service advisor AND had to pay the extra $ only because of that half-brained service advisor! If he did have a full brain, we would have saved the $ and went home early to watch the NBA & NHL playoffs, but no. He just wanted the gravy.

 
Justin M. | 2013-11-27

I wanted to surprise my wife with an Odyssey to bring her and baby home from the hospital in. Richard in the used car department got me out the door in 40 minutes because he knew I was in a hurry!

Incredible service from Lenny and Richard and I highly recommend them if you want a painless experience.

 
Norman L. | 2013-11-25

A sad day when I traded in the Xterra. But I really needed a commuter car to and from work. Jojie Delfin was there to help. Unfortunately the car I was interested in was still in reconditioning. On the way out he took the time to show me a few other cars and worked out a great deal for a newer ride that was still within my budget. Lenny the manager is a scholar and a gentleman with the experience to back it up. Looking forward to doing business with them in another 10-15 years.

 
Westley J. | 2013-11-23

Review on Service Department:

I recently purchased a used Accord so was in the process of doing my initial maintenance. Part of my research revealed it had an open recall relating to the airbag inflator. This part was no hassle; scheduled the recall work. It was complete fast enough.

However, I got a call from the "service advisor" before the car was done. He said something to the effect of, "Whenever we do recall work Honda requires we do a safety inspection; the only thing we noted is that the car needs rear brake pads." I asked how much, "$300." I don't know if their pad service includes rotor resurfacing or not, irrespective I told him I'll take care of it. He then followed up with, "The brake pad sensor is broken"

I bought new brake pads (Wagner Thermoquiet), Italian made Brembo OE style rotors for $120. The rotors were below the 8mm thickness spec per the Honda factory service manual; they should have advised a pad replacement with NEW rotors; it would have be unsafe to resurface.

Also, the "broken" sensor? Either the service advisor is incompetent or they lie to scare people into service sales (I guess Recall work doesn't pay that much from Honda corporate). BOTH sensors were intact (these "sensors" are just pieces of metal that cause the high pitched squeal when the pad material is low). The passenger, inside brake pad was definitely a fraction of a mm from contacting the metal sensor so was due for replacement. However, the sensor was not broken off; this would be a problem as you wouldn't have the audible alert that the pad levels are low and could mean an impending severe brake problem.

2 stars because they did properly advise the brakes needed to be serviced (it was already on my list), but the lie about the broken sensor left a bad taste in my mouth.

 
Eh E. | 2013-11-15

*THIS IS A SERVICE CENTER REVIEW*
Read my review of my recent car buying experience. I had a 10 star experience at Pacific Honda new cars with Sam Saaid. Now it was necessary to get the alignment and tires checked out because I noticed some pull in my new Civic on the freeway. I was also going to get an oil change because I always do that at 3000 miles on my other cars. I was really concerned about going here because of the mixed YELP reviews. However, Sam said they were great and I should try so I did. First I called the Service Manager and left him a message because I see patients all day and can't return calls right away. He returned my call promptly and courteously. Further, I learned a ton of great information I never knew. First that Arco gas is bad for the long -term wear of the engine and not worth the savings. Well, I have been buying cheap gas in Escondido! Not anymore! He explained how the engine gets build up and better gas cleans it and keeps it up if you are keeping the car long-term. He also said he has had Accords for years and that's what he does. Secondly, he gave me great advise on checking the tires and oil weekly or bi-weekly and explained how the Civics do not need an oil change until they say 15% oil in the service info. I did not know this and Yes I read the owner's manual :)  He answered all of my questions and concerns about the Yelp RATINGS. He recommended Chris Yates as my service advisor and to make an appointment. I was adamant but thought I'd give them a shot. I want to establish automotive care for a new civic and recommend the place. I also want to use it for years to come and keep buying Hondas. Today, Friday I showed up for my 1030am appointment 15 minutes early. I met Chris who started me early with no waiting. He listened carefully to my concerns and assured me everything would go smoothly. 3 hours later at 1:30pm the car was done. I felt that was reasonable for a road test alignment check, tire check, 40 point inspection and a road test. When I returned to pick up the car Chris got the paperwork together and went over the entire inspection piece by piece with me. He also saw to other concerns of mine personally such as the interior lights. He explained everything. He advised me on when to come in for servicing and that I can contact him personally (which of course I intend to do) and described what the first service would be and how much it would cost, he answered all of my questions. He is very mild mannered and respectful, he is a gentleman. I appreciate this very much. He is very professional yet kind. I felt like I could trust him. He then shook my hand and said there would be someone bringing my car to me out front. I waited a bit out front and saw my car parked but no one came so I went into the garage and asked a service guy for my keys. He was great and went and got them right away and set the car up for me to take. There were some dirty plastic gloves in there yuck! But hey no problem I just placed them in the parking space. * Earlier, while I waited for Chris to fetch the paperwork 2 other Service Advisors were talking in their booths to each other and cursing about commissions or something. I would have like for them to wait until I was gone because it was uncomfortable but I don't think they saw me because they are hidden behind a cubicle sort of thing.  I felt that Pacific Honda and the General Manager of Service and Chris Yates my Service Advisor were AWESOME professionals and friendly knowledgeable men. I have told you the details and I have no complaints. I am giving them 5 stars anyway. Overall service needs some fine tuning but this isn't a luxury car center. However, I will let you know if they do.  I am giving them 5 stars anyway

 
Andrew L. | 2013-11-14

1ST HALF REGARDING EXPRESS SERVICE CENTER:

Their express service center is small, yet cozy.  I love the fact that they have windows throughout their lounge so you can actually see what they're actually doing to their car, rather than having it hauled elsewhere known only to garden gnomes.  

Price is a tad bit pricier than what I'm used to back at home at my local stealership (OC area), but I would much rather have it done here than some other body shop/oil change "station" elsewhere due to the fact that they adhere (at least from what I saw) to Honda's quality control/factory specs.  As mentioned earlier, windows everywhere so you can watch them put in every fluid, as well as conducting their inspection checks throughout the vehicle (in detail below).

For those of you who'd like to know, they:
    -topped of my bug cleaner juice and magical engine cooling liquid
    -checked my battery for furbies
    -inflated my black rubber balloons to spec
    -checked how much life my black rubber balloons had
    -checked my engine/cabin filters for The Black Plague
    -how much of the brake tampon... I mean pads were left
    -and now, my memory fails me

I'm glad I came here.  Would come here again to get my oil changed on my Civic Si.

--------------------------------------------------­--------------------------------------------------­--------

Now then, as for the PARTS/CASHIER portion(suck my kimchee) of Pacific Honda... AVOID!

Would never bother coming here.  Strictly says on their website, will price match any online ad/quote as long as you bring it in.  Well I brought it indeed.  2 to be exact.  I needed to get my FILTECH/HIGH QUALITY/I LUV MY CAR BRO oil filter***(see below for details) and since I was getting my oil changed, might as well pick up the filters from their parts building right over yonder.  

To put it shortly, I was denied my price match and given an excuse.  I'll relieve you of a "Whiny William's" or "Sad-lyfe Sally's" kind of yelp review that rants-fo-dayz.  

For the cashier lady who rung up my filters, said hello as if she had just realized life was meaningless, continued to staple and sort papers for a good 45 seconds, and then rung me up.  So much for the pleasantry/friendliness.  

*** For all of you who love your cars, Honda replaced the 15400-PLM-A01 with the 15400-PLM-A02 in the recent decade.  Difference?  A01's are made by Filtech, and are of much higher quality.  A02's are made by Honeywell/FRAM, and the quality is significantly worse (construction/insides look identical to the cheapo orange FRAM filters).  The A02's are what is used to replace most Honda filters today at your local stealerships.  They'll tell you it's the same thing, but a simple google images search will show you the quality of the filter inside the mysterious blue can.

 
Nelson K. | 2013-11-05

This dealership did a great job in getting me my first "nice" used car.  They were willing to negotiate and was not in your face.  I bought a certified vehicle and although I had to bring in my car, the guy double checked and inspected my car to make sure that I got what I paid for.  He then gave me a rental right away.  I recommend Richard at the certified used cars.  This guy no doubt will help you.

 
Brett N. | 2013-11-03

Bring my wife's CRV and mother in laws Element in for service. The service department and lube bay are filled with qualified personal and managers.  Always a great experience...

 
Lawrence B. | 2013-10-30

Good and friendly customer service. Receive a discount at the express oil change if you bought your car at Pacific Honda.

Best part is the waiting room: have a free breakfast when you do your oil change here in the morning! Waiting room offers free coffee, free water, free cereal bars, free wifi, and free USA Today newspapers.

 
Santosh K. | 2013-10-29

Very good dealer. Process went very smooth. Tarig Elamin is best salesman very nice appreciate your work.

 
Mark T. | 2013-10-21

Brought my daughters 2010 Civic in for a 30k service. The $490 charge for this is really hard to swallow. My daughter comes back with the car, and a two page yellow paper receipt with nothing itemized, so I really don't know what they did for almost $500 bucks. They tried to sell me a new car battery for $168, and tires for $790. I wouldn't be writing this bad review had they not smudged oil, or something greasy into the side of the drivers seat. The smudge was prettty large, about 2x4 inches. I'd call to bitch, but I'm just OOVERRR this place.

 
Erin L. | 2013-10-16

You could not pay me to do business with this dealership. They have literally harassed me for over a year now. I have never owned a Honda yet every month they send me "specials" for my car. I've called at least a dozen times and asked to be removed and every time some manager blows smoke up my ass. I'm considering lawyering up.

 
Cynthia L. | 2013-09-30

Awful, awful experience.

Upon reading the numerous bad reviews for this place before visiting, I thought, how bad could it be? Only after I visited did I really understand why this place has terrible reviews.

I went in looking for a Honda Civic and was helped by Eugene, who seemed fairly friendly at first. We went for a test drive and everything went okay. As I looked more into learning about the car's various features, he began to repeatedly ask me if I liked it, and if we have a deal - and if not, he can drop the price "just for me". I told him I needed to think more but he didn't stop the pushiness.

When I told him I needed more time to think, the friendly disguise from earlier completely disappeared. Eugene turned very serious and asked me "what is there to think about? What can you possibly be unsure about? I already gave you a great price and I even took you for a test drive!". Not only was this unprofessional, but it also made me and my parents very uncomfortable as he continued to raise his voice and asked "Was my service not great? What is it? What do you need me to do for you to buy this?" (This was all said in a very hostile way, by the way). As someone who works in the sales industry himself, my dad was extremely unhappy about their "customer service" and demanded to see Eugene's manager.

Turns out, his manager, Johnny, wasn't better at customer service either. Not only did he come out of his office without a smile on his face, but, 5 minutes into the conversation, quickly said "Do whatever you want. Just don't blame me if I sell the color that you like while you're gone thinking about your options" - This especially angered me because just 30 minutes ago they assured me that, whatever color I wanted, they could easily have it transferred to their location.

We did not end up purchasing my car there. Overall, it was an uncomfortable, awful experience and I was made to feel so horrible for just being a cautious customer. I do not recommend this place at. all. There are so many other Honda dealerships in San Diego, and I'm sure any of them will be better than this one.

 
Randy M. | 2013-09-25

I bought a new Honda Fit on behalf of my son who is moving back to CA and needs a car on day one. This is the third Honda i have purchased from Pacific Honda over more than 20 years. Ted Cosby was my sales rep. He was awesome. Steve, the sales manager really helped us get the deal done. My son is moving back to CA from New York and is not yet a resident. This complicated the transaction a bit because Honda Finance wants to know where the owner resides.

We also wanted an after market part installed and they made it all simple and easy and gave us a price that was better than the Costco and USAA price.

I read a few fairly negative reviews about this dealership. Some jerk reviewed them without even buying a car.  Really?

For me, this was an excellent experience, three times in a row.

Pacific Honda is a terrific company with great people.

I would not even consider someplace else.

 
Jason M. | 2013-09-23

I have been driving for 15 years, and have proudly owned Hondas for 15 years. (1990 Accord, 1994 Accord, 1993 Prelude, 2001 Civic) It's time for this young professional to drive new vehicle. Being a responsible car owner, I have spent the past month doing routine maintenance to prepare my current vehicle for sale. (timing belt, water pump, brakes, etc.) Most recently, I have attempted to repair recalls on the vehicle. The notice came in the mail; that does not state that it is mandatory to call to make an appointment for an approx. 42 minute service time. (The notice states to call in the context of a suggestion) Upon arriving at 940am, I was told that this is a controlled item and will have to be ordered but may or may not come in the next day and that it is mandatory that I have an appointment to repair these recalls. I stated that unfortunately I run a restaurant business and cannot even remotely  predict when I would be able to bring my car in. The service advisor could not help me. He stated that it is a controlled item that must be ordered and could be here in stock for 28 days but I would still have to call and make an appointment. Reasons aside, would someone who is willing to pay for the parts necessary for repair get priority? I currently drive a 2001 civic which anyone knows is a very common generation of vehicle; thus common parts that any Honda could reasonably have for service and/or acquire the same day. I will now drive my civic (deemed unsafe since these are airbag recalls) to trade in to a non-honda dealership for a new vehicle. You have lost a loyal Honda driver.

 
s p. | 2013-08-30

Had a really negative experience here. Manager Paul, salesman Jimmy. They deceitfully claimed they were giving me the Costco deal but after I bought the car I called Costco who informed me they are NOT an authorized Costco affiliated dealership and I found out the price I paid was $1000 higher than Costco pricing. I felt quite upset so went in today to get it straightened up. Luckily a different manager understood where I was coming from and fixed it (after trying to negotiate more!). My advice to you is to instead go to Mission valley honda and ask for John Le.  He runs the Costco pricing. If you end up going through them you also get a voucher coupon. Lastly don't let them rush you. They will try to add in so many options if you aren't sure then don't add them yet. These are all negotiable and can be added later. And make sure they take time to explain all of the cars features- after I bought the car Jimmy said he didn't have time to show me all of the features. I came back the next day and Tarek did a nice job of that.  Dealership aside, I love my new Honda Accord Touring!!

 
Thuy C. | 2013-08-30

I've always dread car shopping because of the cheesy car salesmen techniques. As soon as my husband and I got out of our car, Doug Wyse introduced himself to us and really let us be and let us test drive the car we bought! He was there to answer questions but really did not bother or push us which I loved. He was straightforward and very helpful. Lance was also great and was really open and friendly to us in terms of talking out the numbers. Overall we had a great experience and walked away with an Acura TL at a great price! We would have given 5 stars but at the end when we were finalizing papers there was a mistake that they didn't include the alarm system in the final negotiation. Once we talked it out, we ended up getting the alarm system but it was really frustrating to go through that. We  will definitely be back within the next 6 months to trade in our older car and get a matching car only in white (if the price is right) since we love our new TL! We will also recommend our family and friends!

 
Will E. | 2013-08-14

Purchased my second car here today, so I can't comment on the quality of that purchase yet. (I think it was a good one)
But I can talk about the nearly 3 hours it took to fill the paperwork out and receive the car.  None of the workers were helpful or working in any sort of timely manner.  We had test driven the car the day before and knew it was the one so we returned.  Our salesman didn't  seem to know what to do when it came to the signing of papers, and then we waited in the lobby for 40 minutes waiting for the finance workers to come get us.  Which actually didn't happen because I had to ask the secretary where the finance lady's office was, go in there and ask if we can pay for the car now.  She said she was coming to get us in just a moment, and in the least sincere of manners apologized to us for making us wait.  After that we spent another 45 minutes filling paperwork out with her, and then sat in front of the dealer for 15 minutes waiting for the car to be pulled around.  
By the end of an exhausting few days of car shopping, my patience was through and would not recommend anybody to come here unless they find a good deal on a model they like.

 
Pam C. | 2013-08-12

WORSE EXPERIENCE AT THE SERVICE DEPARTMENT!!!!!!!!

I really have to share my experience at Pacific Honda. I bought a car battery from Pacific Honda a little over two years ago, but somehow it was dead. I couldn't drive the car, so I had to take the battery out and took it to the service department. Battery is still in warranty period, which is three years. I also have the original receipt. When I told the representative about the battery, he disappeared for a while with the receipt. His name is Manny Q. He came back and asked if the car was there, so I said no. The battery was dead, so we couldn't drive the car. He said that he couldn't help us or do anything because the battery needs to be IN THE CAR, so they can test it. I said the battery is dead, so how am I going to put it in the car and drive it here. He said, this is the policy and there is nothing he can do.

The thing is, the battery is right in front of him and I know for the fact that it can be tested without the car being there. Other stores can do the test without the car, so I don't get why he refused to help me. It probably take two minutes to do a test. Also, I purchased a battery from Part department and installed it myself. I didn't have to bring the car in when I purchased the battery.

I asked him in disbelieve "Is this how you treat your customer?". Doesn't it sound ridiculous that a service representative tells a customer that Oh I can't help you because the battery isn't in the car, so there is nothing that they can do for you?????? You just have to figure it out a way to put the battery in the car, make it work and drive it back to the dealer, so they can perform a test on battery!!!!!!! It doesn't matter if the customer will have to go through all the troubles to figure it out since the battery is obviously dead.

WOW!!! what an impressive customer service huh?????? I couldn't believe that he really told me that. It made me think that I spent more money to buy a part from a HONDA dealer; even though, it was more expensive than buy it from other merchants because I expected to receive a BETTER customer service and warranty, but looked how it turned out for me....so much for dealership customer service. Who wouldn't be mad???

Anyway, I had to find a way to drive a car back and have the battery tested when it is in the car. The funny thing was the other rep. who helped me when I went back told me that it wasn't true that the battery had to be in the car. His name is Tony. They can do it without the car being there. The first rep didn't give me the right information. The second representative apologized and made things right, but I pretty much wasted the whole day just because someone didn't know what he was doing, NOT BEING HELPFUL, provided VERY BAD customer service and gave customer a wrong information. I also didn't hear he said I was sorry that he couldn't help us. In the end, I don't think I will go back there again. I will give one star because the second rep apologized, but that can't erase the WORSE experience that I received earlier that day. I hope my review is helpful and make people think twice before they buy parts/services from a dealership because you might not get what you expect and pay for.

 
Lonnie S. | 2013-08-06

Pacific Honda Service Center is a fraud.  I was charged $183.59 for an oil change today.  They said I was charged extra because my brakes were inspected and my hoses were inspected.  That was done for my 60,000 mile service 6 months ago when I paid $624.95.  When I dropped my car off the tech said my brakes would be inspected and tires rotated as part of the oil change.  At any rate, I will never do business with Pacific Honda again.

 
Ramy H. | 2013-07-09

Shady, Shady, Shady!

Went In On Sat And They Gave Me A Deal In Writing.I Was Told It Would Be Good Until 7Pm On Sun. Went Back On Sunday And They Wouldn't Honor The Deal. The Sales Guy Verified The Terms Of The Deal 3 Times Over The Phone On Sun (To Coax Me Back To The Dealership) And Then Upped The Price When I Came Back In. Avoid This Shady Dealership! Poway Honda Is Much More Up Front And Honest.

 
Lisa M. | 2013-07-06

I didn't end up buying from here... I bought at another Honda dealership in the east county but never the less I had to yelp my experience. I was approved for a capital one blank check.... but it hadn't came in the mail yet. I was going to get it the following business day. Poway Honda was offering the Pilot ex at 28862. I asked them to beat it... they offered 27700 which was great. I was working with Ezra. Nice young man & not pushy at all! I had a great experience with him... the manager insisted on running my credit & I was hesitant but he assured he could beat the capital 1 rate.... I left the application but never received a call so assumed they didn't want my business since they weren't making much off of me with my own financing. My friend referred me to true price.com . another dealer called me that night & emailed me. They didn't offer much less... $27680 but they had a better color...a charcoal gray instead of silver so I went with the other dealer. I didn't end up having the best experience at the other dealership so I regret passing up on Pacific Honda. I really like my salesman...it is just one of those things ya know.

 
Park P. | 2013-06-04

This one star is due to multiple reason: (But I want to highlight only one which is very bad to me)

1) Shuttle Service driver (Mike) is not good person. He always have problem person working in IT company. Just like they are his enemy. Even if he know I am IT person he told me on my face that IT people are like feeling less people....I had to stop him to speak other dis-respective comments.  Also, he does not respect customer. He thinks he is his own boss ( he mentioned at least 3 times withing 1 hr). I am not sure if he is serving as "Volunteer"!!! lol... He thinks he knows all roads but in reality he only know certain roads where he drives every day.

I was in ahead of other customers waiting for shuttle in list but he drop other people which delayed my drop of by 35 min ( i think they gave him advance tip!!!). He doesn't have any idea how people work in company in US.

He called before my schedule pick up time and I didn't pickup call as I was busy with some other office work. When I call back after some time, he was latterly yelling on me just like he is my boss. Story does not stop here. Before he pickup me from my location  he told me we will directly go to service center but when he pick up me (within 10 min) he told us that there is one lady calling him from 1 hr and we need to pick up her. (I am ok with that but why tell lie to customers???)
He pass the service center but he didn't drop us (as he was afraid that he might need to drop other customers which will increase his work) , at the end he was still expecting tip from me !!!!!

Above incident happened twice with me (only exactly same but other once almost slimier)

Please do not use shuttle service instead request service adviser to get rental car.

If pacific honda is really wanted to keep their service good they have to work on this part...

If anyone from Pacific Honda wants more detail time and information about incident I can provide....

 
David B. | 2013-06-03

My son is a student at SDSU and asked me to help him buy a car. However I live in Massachusetts so when he called on a Friday night to tell me he found a car at a dealership I was skeptical as best. I called the salesman, Jeremy Phelen and spoke to him about the car. In the end we got a good car for a good price. The dealership was fair with the trade in and fixed the few minor areas of concern without any hassles. They gave my son a car for the day while it was being repaired. Jeremy went out of his way to make sure all the paperwork was complete. He was even willing to drive the car to a repair shop we trust before we signed any papers. Since buying the car I have spoken with Jeremy a few times about questions I had about the car. He was patient and fully explained everything. I hate buying cars and hassling with salesmen but Jeremy and his manager made everything go well in spite of being 3,000 miles away. They even let my son have a the car while the check for the remaining part of the bill was being sent to them. I would buy a car from them if I lived in San Diego. Thank you for the great service.

 
David S. | 2013-05-28

BAIT AND SWITCH

I confirmed my deal over the phone, then prior to my credit check at the dealership. Pacific Honda ran my credit application. Everything approved. I turned my old car back and while waiting to finalize everything, Wally Sibou comes back to tell me they cannot do this deal for 15,000 miles per year but 12,000 only.

If you cannot honor the deal you agreed to, do not run my credit and do not make me waste my time coming to your dealership.

This should be illegal. I filed a complaint with BBB as well. Be aware!!!

I recommend you to have everything in writing!

 
Gary Z. | 2013-05-19

So what does it take to get a 1 star review for free service?  Read on to find out:

On a Friday morning, I noticed a faulty switch in my Honda.  I could have fixed it myself, however it is still under warranty, and repair by non-Honda authorized mechanics can void that, I called Pacific Honda and (importantly) told them exactly what was wrong with my car as well as all the needed warranty information.  I was told that I can just come in and have it fixed, so I drove over there.  Upon arriving, I was told that there was a huge number of cars ahead of me and that they probably wouldn't be able to get to me today and that I should just drive in on Monday.

On Monday (fearing being turned away again) I call in instead of just driving over there (car is possible but unsafe to drive) and am again told that they are totally full and that I should make an appointment.  Why didn't they tell me to make an appointment on Friday???  So I make the appointment, which was "luckily" for the morning of the next day.

On Tuesday, I once again drive over there, drop off my car, and am told that they have a huge line of cars before mine that they haven't even looked at yet.  Why bother with appointments if they are that worthless? I get taken home by the shuttle driver (who was very nice, the only positive part of my experience) and await news.  Approximately 5 and a half hours later I get a call that they have finally looked at my car and found the problem (which was exactly what I described to the person when I called on Friday) but they did not have the needed part to fix it and would have to order it, which would take at least a day.  What the hell?  I get that it is not a common problem for cars to have.  Actually, that's just what they told me, I am not even sure if that is true.  But you fix Honda cars exclusively!  You really should have at least a reasonable stock of parts.  Or you could have ordered the part when I called and said what the problem is, especially because I described the symptoms and the person talking to me agreed with the part needed to be replaced.  It's not like you would have been out money if it ended up being something else, someone would have needed it eventually!

On Wednesday afternoon, I get a call that my car is ready (luckily the part managed to arrive in a day) and am once again picked up by the nice shuttle driver (named Mike I think, or possibly Mark) and get my car.

So for those of you keeping score at home, that's 6 days without my car for what I could probably have fixed in 15 minutes.  And I'm not even all that great at fixing cars.  Best I can come up with is that since my repair was so minor and a warranty repair, they decided they wanted to focus on things they would make more money on first.  This is the third Honda my family has owned, and will probably be the last.  I will definitely make the extra trek to the Mission Gorge repair center next time I need a warranty repair.

 
Mariko K. | 2013-05-17

So I brought my car in last week for an oil change at Express Service last week and found out my brake pads were at 3 and 5 percents respectively... Yikes.  Yeah, I suck when it comes to preventative maintenance, and pretty much rely on the express service dept. guys to tell me about these sort of "needs immediate attention" issues, lol.

Manny quoted me at about 3-4 hours for everything to be done when I came in at 7:45 am, which seemed like a little while but I figured I could wait in the customer lounge and watch some tv or something.  Unfortunately, at 9 1/2 mos pregnant, super swollen ankles and feet and feeling extremely exhausted all the time, this proved to be too hard for me to do after about 45 mins.  However Manny was nice enough to get his courtesy shuttle driver to drop me off at home = 5 stars for his customer service right there.

While my initial plan was to just get the front brake pads replaced, I ended up getting the rear pads replaced as well since it only took about an hour longer (they do not generally resurface rear rotors) to do and my car was already there.   Best part was, the courtesy shuttle driver came back to my house and drove me back to the dealership, where my car was all set to go and all I had to do was pay.  Manny was also gracious enough to give me an extra discount on top of the front brake job coupon I used.

It's true that prices on dealership service can run higher, but the peace of mind that comes with knowing my car and I will be well taken care of is worth the extra $$.

 
Torrey L. | 2013-05-17

The worst experience ever.

I'm a military-man getting ready for my next big move with my family and of course I think its time to get a new (used) car.  After finding out about this location from a Third -party, I call this place up and ask about a car that I found and was well researched on. They told me that they had the car. So put the financial steps in motion, the next morning today (a friday) a got the approval and told them that I was on my way down.
  I had my friend give me a ride, and even gave a last minute call to say that I would be there in ten minutes in which they assured me that everything was fine.
  However, once I get there, the sales associate, Kevin, tells me that he literally just sold my car. He had all the papers in his hand, loan and all, and he sold it. Though this wasn't the offense of the matter. Seeing that I was notably upset in the waste in my time. He then starts to insult me because I am 30 years old and that he's been doing this for a long time. He continues to insult me to which I finally brought it up to the owner who could offer no other solution to this.
 Though at the end of the day, all I wanted to say that in sales, there is still integrity and character. If this is how Pacific Honda wants to run it business, then fine. I'll be sure to tell every servicemember I know not to shop there, as this place holds no character or value for their customers.

 
Dan K. | 2013-05-08

Eugene was a great help. I got exactly the car I wanted at a great price.  Thanks a lot.

 
Khushboo K. | 2013-05-02

I recently bought a Honda Accord Coupe from Pacific Honda. Buying a Car is a big financial investment but an experience in itself. I was scared about the fact if I would get a good deal and Johnny Farmand made it very easy. I am very grateful to him. He helped me a lot and negotiated with his manager to get me a really good deal at a reduced APR. Very promising and helping fellow.

 
Tyler H. | 2013-05-01

Attentive sales staff and exceptional service. Finally have a place to take my Honda after trying other dealerships. Ask for Tony!

 
Bill H. | 2013-05-01

I recently leased a 2013 Honda Odyssey from Pacific Honda. My salesman was Eufemio "Eugene" Mendoza. Eugene was great. Our first encounter with Eugene was when my wife and I went to look at the Odyssey for the first time. We were not ready to buy that day and made it clear to Eugene. He wasn't pushy and he showed us all the functions and features of the Odyssey.  I explained to Eugene that I had a complicated trade in situation that I needed to resolve before I could make a decision.

The next day I got a call from the manager Banu Grewal.  We discussed the details of the complicated trade in. He wasn't pushy and made a few suggestions. The phone call ended with him expressing that he was there if I needed anything or had any more questions.

The second time that I went into Pacific Honda we decided to Lease the Odyssey.  I consider myself to be a tough negotiator and pushed as hard as I could without being out of line. Eugene and the manager made the deal happen and I truly feel that I got a great deal.

I would definitely recommend Pacific Honda and Especially Eugene Mendoza. Through our conversations I learned that Eugene worked in the restaurant industries for the last 25 years in La Jolla. I believe it is his previous work experience that makes him more about customer service than the typical pushy salesman.

 
Teresa P. | 2013-04-30

Just bought a new Fit with Wally last week and had the most pleasant experience I've ever had buying a car. I went to him based on a friend's recommendation and he did not disappoint. No pressure, no sleazy salesman spiel, just a guy working to get you the car you want at the price you want. Go in prepared and he'll take care of you. Thanks, Wally!

 
Artur K. | 2013-04-26

So my car broke the other day and I needed a car and I heard about the new Honda Accord Sport and had to come and check it out. I was helped by Johnny and he was actually not like other car salesmen, he wasnt pushy and he had no B.S. coming out of his mouth. We got to test drive the car and immediately fell in love with it. Johnny was a HUGE help and got me the most affordable price for it. If you want a great car with a great deal, go here!!!

 
Deja L. | 2013-04-25

I went in for an oil change. The lady behind the desk in the back where the cars get serviced was so nice, as well as a tall young man working there.
HOWEVER, I did not appreciate the fact that when I entered the lot, NO ONE offered to help me, they just looked at me and kept walking! I parked somewhere I wasn't supposed to (I guess it was for cars already being serviced?) and one of the mechanics gave me a dirty look and kept looking at me. I was so lost and felt out of place because this was my first time getting my car serviced. No one was helping me!!!! After just sitting in the middle of the lot like an idiot with this dumb look on my face, a mechanic finally came up to me and while laughing, said "You look lost!". He told me where to go and this is when I finally got my car serviced.

I am HUGE on customer service and I did not like my experience. As an employee, your priorities should be to satisfy the customer and get the job done. If you scare a customer off, bad move! I was about to go to a different service center!

Some of the mechanics there definitely need an attitude adjustment.

To top it off, about 1-2 weeks later, I get a call saying they had me listed for owning 2 Hondas! 1 that was actually mine, and another (That i happen to remember seeing being serviced at the same time) Honda that was the same model as mine, but 2 years older. They had someone else's file listed as mine, with mine! I understand mistakes happen but the least they could do is DOUBLE CHECK to make sure they arent mixing up files.

Location is very inconvenient as well. You have to get in the turning lane and kinda swoop in after checking no traffic is coming your way.

I would not recommend this location to anyone -.-

 
Satya Y. | 2013-04-25

I had  a very bad experience from your Sales Person  & Manager..
They don't honor the price what they gave in writing .
I went to the dealership on Friday and Sales person quoted a price and gave me a print out.  On saturday when I went back to buy the car, they removed 1 accessory which is included on the previous night and said they can't give it now.
We requested for 2 hrs and  they can't honor their own quote. Later the manager said he never accepted the price.
If the manager won't accept the price, how can sales guy give the quote in writing??

I lost my faith on this Dealership.I can't do a business with dealer that can't keep their words. My business went to a different dealer ...

 
Travis O. | 2013-04-22

Thanks for the great service, Jerremie was keeping me updated on my car and she was very friendly and professional. My Honda runs great now after really starting to run bad, for Pacific Honda to throw in a $2,000 hybrid battery under warranty right before expering with a very small charge, more than fair. The total cost was much lower than i expected

 
Janet K. | 2013-04-22

Robby Macintyre is the BEST car salesman I have ever encountered!!!  I am still deciding on what to do but Robby unlike most car salesman is giving me my space and time!!!  Honest he was everything you would want when trying to get a car: paitent, knowledgable, friendly, funny, and no pressure.

 
Linda H. | 2013-04-21

If you guys are looking for a Honda dealership, come and check out Pacific Honda and ask for Johnny.  He was very patience with us and he wasn't a pushy, arrogant sale rep like the one from mission valley Honda.  He listened to what we wanted and was informative on the car we wanted.  Jose (the finance manager) was very helpful and informative on my loan.  Both guys made my car buying experience simple, easy and hassle free!!   Hands down this is one of my best experience. Will return to do business and make recommendations!!

 
Rachael C. | 2013-04-16

Did I buy a car here? No..

So why am I reviewing it. Well I know all car dealerships are the same, but when you are trying to get me to come in to your place. one call a day would work, not three within 15 minutes trying to get me to come in. They have been helpful, but also overwhelming in at times

Also the guys on the used dealership area are real nice. This is sarcasm Like smirking at me when they heard my old 91 Honda stop running not once but twice in their parking lot. I won't forget the smugness this of the visual.. and I won't be back for a car

 
Laura K. | 2013-04-14

All to often I had to take my 2002 Honda Civic in for service and each time the service was excellent. Service was prompt, clear, friendly, and personable. I especially enjoyed working with Henry and Chris Yates. I won't miss my Honda, but I will miss the service at Pacific Honda.

 
Lourisse D. | 2013-04-11

My husband and I are very fortunate that Pete Landsheft was the Sales Consultant who assisted us in picking out our new car.  He's VERY KNOWLEDGEABLE, very informative and very willing to work with you.  He assisted us through the whole process and even called a week after we got the car to check how it was running.  If you plan to get a new car, go to Pacific Honda and look for Pete Landsheft, he's awesome!

 
Jim A. | 2013-04-08

My Daughter had asked me to fly to San Diego to help her purchase a new car.  I researched different makes, models, and of course color of cars. So the adventure began, prepared to deal with demanding and rude car salesman.  The first stop was Pacific Honda, why, because they had the color of the Civic she wanted!  We arrived and were immediately greeted by Salesman Jimmy Gardemann.  Jimmy was very pleasant and immediately took us to start looking at Civics.  I'm not letting down my guard, as a retired Sheriff it takes allot to gain my trust.

Jimmy made sure to always addressed my Daughter as the buyer and explain every aspect of the Civic.  He knew his product and was confident the Civic would prove superior over the Chevy Cruze.  We started on a test drive, not the usual around the block but showed us the handling abilities and standard options the Civic has that the Cruze did not.  I was very impressed as was my daughter the the handling abilities of the Civic.

We returned to the dealership and the search was on for that Blue Civic I saw on the internet, it had sold!  But Jimmy told us he would have one here this afternoon, impressive, usually it's a day to two or get this color.  Jimmy gave us the best cash price for the Civic and then asked if we had a trade in, which we did.  He came back very quickly with the very fair trade-in value.  So tempting to say DEAL, but we wanted to give the Chevy Cruze a shot.  Jimmy was so confident we would be back he told us to pay attention to the suspension abilities and assured us the same deal will be offered if we came back.  So nice - no pressure, free to leave on a positive note!

We test drove the Cruze, the typical around the block.  Needless to say we were back to  Pacific Honda within an hour and at Jimmy's desk.  Jimmy found that Blue Civic immediately and went himself to retrieve it while we did the paperwork.  He had it detailed while we went to lunch.  When we got back he assisted in the transfer of personal items from the old car to the New Blue Honda Civic. I watched him go over every detail on the Civic with my Daughter.  He was very through and informative, not the typical - sold I'm moving to a new customer!

I can only pray and hope all my Daughters experiences with car salesman could have such a positive outcome!  Pacific Honda should recognize and appreciate an employee such as Jimmy for his personal commitment to his clients!

Jim Allen, Retired Sheriff/Coroner/Public Administrator/County Supervisor - Mariposa County

 
Randa A. | 2013-04-08

This was my first time buying a new car all on my own and I have to admit I was very nervous about it and not looking forward to it at all.  I had my father come with me to help me with not only all the paperwork and research, but to deal with the dreaded car salesmen.  I was not looking forward to the experience and hoping that if we started shopping around by 9am I would have a car before noon and would not have to deal with the high pressure sale.  I grew up in a Chevy family and was planning to trade in my Chevy Malibu for a Chevy Cruze, but with the research my father did the Honda Civic was worth looking into.  Since we were both convinced I would get the Chevy Cruze we decided to head to the Honda dealership first.

We were definitely pleasantly surprised by not only how much we fell in love with the Civic, but how much I enjoyed our salesman Jimmy!  I feel so lucky that we had him helping us out.  Jimmy was very knowledgeable, his customer service was amazing and he never made me feel uncomfortable.  He took us on a great test drive and told me to make sure I did the same with the Cruze.  Jimmy spent so much time with us, and then was not upset that we just wanted to look at the Cruze before we came back to purchase.  He knew he had nothing to worry about and he was right.  Within 30 minutes we were already back from the Chevy dealership ready to sign for my first new car.  

Jimmy even drove all the way to Chula Vista to get the color of car I wanted.  In that time my father and I were able to enjoy lunch across the street and get all of my paperwork signed.  When I came back Jimmy didn't just hand me the keys, he actually took more time to go over all the features of the car, the handbooks and posed for pictures with me and the car.

Jimmy is an amazing salesperson who genuinely cares about relationship building and customer service.  At no point did I feel any pressure which made the experience that much better and he changed my outlook on car buying.

Thank you Jimmy!!!

 
Dan M. | 2013-03-29

I've never been a fan of the hassles and headaches when buying a car from a dealership. I'm a very well informed consumer who does a great deal of research prior to buying anything especially a new car. When I walk into a dealership I'm generally armed to the teeth for the usual onslaught of pressure sales with enough information to shutdown even the most aggressive salesperson. My deal with Pacific Honda was completely the opposite of what I expected and it turned out to be a very pleasant experience.

Richard Inzunza was my sales person. Despite working in used car sales he was allowed to help me with a new car purchase. He was extremely patient and worked hard to find me the vehicle I wanted. Richard never tried to pressure me into buying a car that I did not want and at all times I felt in control of the situation. When it came time to discuss the purchase price there wasn't the back and forth haggling that typically goes on for hours on end. I think I sent the deal back once and the second number was one that I felt was very fair. In addition, in lieu of never seeing or talking to sales manager who ultimately makes the decision Richard took the time to introduce me to Banu Grewal the new car director prior to negotiating the price of the 2013 CR-V that I purchased. Like everyone else he was very pleasant, professional, and he said it was his goal to make me happy with my choice and purchase.

I also found finance manager Jamie Jimenez easy to work with as well. Like all finance managers he informed me of the extended warranties and maintenance options but never tried to convince me that I needed something I didn't want. He made it clear to me that my satisfaction was most important to him. I did purchase a maintenance plan and instead of paying cash as I had originally planned I financed a portion of the purchase price under the incentive plan Honda is running through the end of the month. Both help the dealership with the manufacturer and given the level of professionalism and care that was taken to put my deal together I felt good that I was able do a little extra to show my gratitude.

Pacific Honda is a great place to do business. They have a wonderful staff, management team, and is definitely a place that I will recommend to anyone looking to purchase a new or used car.

 
Alton K. | 2013-03-23

I will never come back because of its 1-star customer service

1. I went there on a weekday at around 1pm, pulled into the shop and was immediately asked to go to the express service stop (as if they don't want to work). I explained to them I was there for a recall, they then let me leave my car at the shop.

2. I was there already so I thought might as well get an oil change since it's due. I did not ask if it comes with the 15 or 20-point check as I assume it should be included. I thought they do that at every dealership. I was wrong! I got my car back and nothing was left behind. No note no check list no nothing. I don't even know if they did the oil change or the recall.

3. On the sticker they put on the windshield to remind me of the next oil change, they added 2000 miles instead of 3000 miles to my current mileage... apparently they want me back sooner than needed.

4. I went there during my lunch break and I thought I can just take their courtesy shuttle back to work (5 mins away). I waited and waited and waited for 40 mins and the shuttle was still not there. I asked the girl at the service desk and she basically does not give a shxt. I waited again and another 20 mins passed. Eventually I talked to the service manager and he arranged a shuttle for me. Yet I've already wasted one whole hour there.

Overall, people there are lazy and do not want to work. I understand they are in a very convenient location and they may not worry about not having business. But I don' think that's what Honda America and its customers want to see...

 
Laura H. | 2013-03-22

I called to test drive the new electric Honda Fit. Yes, Johnnie says, come on over. You can drive that electric car here. Within the hour I arrive and they have NO electric Fits to drive. Zero confidence builder. I accepted their apology and left.

No, they had not just sold the last electric Fit.

I got the feeling that they are trained to say, "Yes, come on over". Doesn't matter what the realities of their inventory.

They don't know what they have.

They never checked.

"Come on over"

 
Van T. | 2013-03-21

I'll give this place four stars only because as a service center they should be carrying Michelin tires that fit my car-it's a newer model so they should definitely carry it but the service was awesome Brandon helped me out and although they didn't have the tires that met my car's specification, he did change the spare tire out for me and tried to contact the local tire shops around San Diego and directed me to Discount Tires.  Good looking out

 
Malini K. | 2013-03-16

I had to come in last weekend to get my brakes fixed, and I was pretty happy with the service. I made an appointment online,and it took just about 3.5 hours to get my oil changed, my front brake pads replaced, and my rotors resurfaced. The oil change was $40 and everything else came out to about $360.

$40 is pretty steep for an oil change, but I just got it done here for the convenience of it. I know last time I had my break pads replaced and rotors resurfaced it cost about $290, but the parts they used were cheaper/ lower quality so I needed them replace sooner than normal. Brandon helped me out and was kind enough to call me multiple times to tell me about the condition of my brakes and answer my questions, and paying for the job was super fast and easy.

The one BIG problem I have with this place is that I can never get a hold of anyone useful on the phone! I must have called 4-5 times over the course of 2 days and could never get hold of anyone that could give me any kind of estimate. The two women who handle the incoming calls were pretty useless. Twice they tried to connect me to the service reps, and the call just got re-routed to them again. I asked if they could just give me an estimate for an oil change and they said they didn't know anything about any prices. USELESSSS! A Tip for Pacific Honda: just give your phone operators a list of prices for regular tune up services and you will probably get much more business.

 
Jon A. | 2013-03-15

I recently purchased a 2013 Honda Accord EX-L V6 Coupe from Pacific Honda. The sales rep I had was Daniel and he was extremely helpful and worked with me to negotiate a fair price. With this being my first NEW car purchase, Daniel was fair in his negotiation. I had dealings with several other dealers from the Riverside area dealerships (Spreen in particular, had a low price discount via the Truecar.com website but added "accessories" that inflated the price dramatically). I found Pacific Honda group to be particularly helpful.  The Service dept was absolutely top notch and got my alarm and LoJack installed quickly, as well as having a friendly staff and shuttle service.  Thanks!

 
Rose I. | 2013-03-11

I just bought a used 2011 kia optima at the used Mccarty lot at Pacific honda. JOJI helped buy this car. He was great! Nice. Respectful. And even ordered me brand new kia floormats. I was very glad he was the one who helped me purchase my vehicle. Ever Wang to buy a used car go to Pacific honda and speak with Joji

 
Sasha B. | 2013-03-10

The staff here was super helpful and friendly! Paul (the salesman) and Jose (the financial advisor) put no pressure on me. They really made me feel at ease and I'm soooo happy I came here! This was probably the easiest car sale I've ever had! I went to Mission Valley Honda but left because of the bad service. Trust the good reviews, come here!

 
Dolores K. | 2013-03-10

I'm very happy with Pacific Honda. The salesperson Scott Steven was excellent. I came out of the dealership in less than four hours, with the car I wanted for a great price. What more can you ask for?

 
Mandy L. | 2013-03-06

Steven was very helpful at finding the perfect car for me and then giving me options to get payments in my price range. He spent a lot of time with us, test drove multiple cars, and nothing was rushed. I was very happy with the whole experience and definitely recommend asking for Steven Jajo!

 
Maida I. | 2013-03-04

They know how to take care of their customers!

I had to change all my tires on my Accord. I couldn't' get in early enough to have my alignment done. Jeremmie asked if I had a Pacific Card, Which I did...& if I  can bring it in the night before my appt. so they can get the alignment done. She said that should would give me a rental car for free. How awesome was that?

The day before my appt. Jeremmie was off & she informed me that Chris would take care of me. when I came in- the staff was very friendly & Chris had all my paperwork ready to go. I dropped it off & had my rental car for the next day.

My tires & alignment were finished as stated & I am back on the road riding smoothly!

Thanks Pacific Honda Service Center!

 
anita p. | 2013-02-26

Plain and simple! I will never buy a vehicle from this dealership. They lied and got me back on their lot under false pretenses. Rescinded an offer after I had it in writing and all after I sold my vehicle privately and walked on with a cash down payment! Sales manager Paul and Steve thank you for making an extremely unhappy customer!

 
Ana carolina T. | 2013-02-16

I have had a such bad experienced with this store.
First I came to just see the cars, and everybody were super nice and friendly, and I was look for a specific model and I found over there. I bought a very nice car. I was so happy when after 3 weeks they called me and asked me to come to the store and the guy started yellow me why I didnt have voice mail, they said they tried to called me couple times bc my financial was not aproved. I went the store next morning after that and they offer me approved financial for Accord 14000 but the PT Cruiser I got 6500 was canceled.
They were poorly educated and missed with respect when called me Im ghost bc I dont have credit enough to financial a car. How can I financial a 14000 and cant financial a 6500???? They asked to go to social security department to get a letter to prove my SS number isnt fake.
I will never ever more come back this store and talk with this guys again, I had the worst treatment ever.

 
Victoria B. | 2013-02-09

Great experience buying a 2013 cr-v from Daniel. Very professional and didn't pressure us at all. He worked hard to get me the best price for my trade in and the best deal for my new purchase. Ask for Daniel when you shop for a new Honda and you won't be disappointed!

 
Douglas S. | 2013-01-31

OK this is the 3rd car  I have purchased from here .... Great staff friendly no BS no Pressure I love this dealer . ask for Daniel N. he's really a great guy very through...
I just bought another FIT '-)

 
Janet M. | 2013-01-29

Outstanding sales. I was very impressed by the people here and highly recommend this dealership to anyone!

 
Jennifer A. | 2013-01-28

I frequently use their express service for oil changes.  It's generally pretty quick (probably like 30-40 mins max on week days and I think I waited less than 1.5 hours on a weekend) and no appointment required.  Free wifi, water, and television inside.  I've never been pushed into extra services and they do a good job explaining anything they suggest.  I think it costs a little over $40 and I think it's worth it for the convenience.

 
Louise T. | 2013-01-24

I enjoyed a service that was less than 40 min., especially if you were on vacation. I couldn't believe my service reminder came on in our Pilot while we were visiting SeaWorld. Since we were around 4 days, I didn't want to risk anything going wrong. Found this trusted Honda Service open on the weekend, very convenient. They even let me use a coupon online. Quick, easy, friendly, and cheap oil change deserves a 5 star in my book.

 
S F. | 2013-01-23

I was searching for the best lease deal possible. I called a friend in LA that brokers leased vehicles and he got me a deal for a 2012 Honda Civic LX. However, the only stipulation was the car had to be picked up from Thousand Oaks Honda in LA. Given the drive from El Cajon to Thousand Oaks was going to take a full day of driving and underlying costs; I opted to call around.

First dealership I called was Tipton Honda. I called twice and no one answered the phone. Even though they were the closest to my area, they demonstrated to me my business doesn't matter.  Second place I called was Pacific Honda. I spoke to a guy named Zak and told him the deal I was getting in LA. He said we can match that deal give or take a little. I made an appointment the next day and went in to talk to Robbie. We went over the details and was introduced to the sales manager Paul.

We closed the deal on 12/22/12 and went home with a brand new 2012 Silver Honda Civic LX. All around above par customer service and quality of delivery. Pacific Honda is destined to make customers happy.

Good on you Pacific Honda!

 
Craig D. | 2013-01-09

Pacific Honda delivers great service and value. I leased a Honda CRV from them in 2010 and purchased a Honda Odyssey in 2013!! They always deliver on their promises and work with you patiently every step of the way!

Special mention needs to go to Joji who works in their Finance/Sales area and who is PHENOMENOL!! He took care of us every step of the way from the time our CRV lease was in it's final year until we bought our new Odyssey a couple of days ago!!

In a day and age where customer service is highly valued Joji goes above and beyond what is needed! Thanks for going the extra mile for us!!! We are very happy customers and will be back when we need another Honda!!

 
Mari A. | 2012-12-27

In and out in half an hour.

Granted all I had was a recall request for my visor. But they prioritized the quickies or at least they did for me that day.

I've been to their Quickie Oil Service as well right next to it. In and out in half an hour/ 45 minutes tops.

I'M a FAN. :)

 
Homer C. | 2012-12-22

I started looking for a car online...went through a bunch of different dealers and checked out a lot of cars. Found a nice Civic with super low miles and an amazing price. So I called the dealer to see if they still had it...and they did so I went to take a look in person.

Since I had already talked to Jojie on the phone I went straight to him. Good thing I did. He's a pleasant guy to be around and not pushy. He's definitely a career salesman and very professional. I ended up not liking the car and he worked pretty hard to find me something i liked.

After about 3 weeks I finally got a car from Jojie. Most sales guys would give up and not call back or stay in touch but Jojie was good on updating me with new cars he found that I might be interested in. He was patient with me even though I was being super picky.

It was a good experience...I got a really nice car for a very decent price AND they financed me with no co signer, minimal down payment, and my 500 credit score haha. I was very surprised and very pleased.

This was my 2nd time buying from Pacific Honda...both times were good experiences. I'll be coming back here for my 3rd...

 
Chrammy D. | 2012-12-12

They treated me terribly.  My car was making a strange sound and I asked for a quote written down so I could shop around.  The guy said sure no problem i'll get back to you soon.  30 minutes later I check in and they're done with the work.  No choice but to pay, very shady business, will never return.

 
S K. | 2012-12-05

I don't even want to give one star.  This place deserves ZERO!!!

My husband and I bought 2012 Odyssey EXL at a price close to the lowest quote received on email.  Our buying experience was pretty pleasant with the Honda dealer on Convoy St in San Diego.

But the true colors came out when I referred my friend's family to this dealer. If you want to be treated like a s***, please go ahead and experience it yourself. This dealear does not know what a customer service is. Especially the so called "manager" named Paul and Salesperson Robby. After buying the Odyssey at this dealer, I referred my friend's family who was also looking into buying the same vehicle. When they went and told Robby that their friend(me) bought the vehicle at x amount, the Salesperson did not believe them and accused them of lying. My friends felt very disrespected and mistreated by this salesperson and the manager. So I went with my friends to the dealer the next day to prove that I was the friend who bought the vehicle there the week before. My friend's couple and me and husband were not even welcomed. Paul the manager came out at the door said he was not willing to make any offer. He lied by saying that his salesperson spent the whole day with my friends trying to negotiate the price when it was only for an hour. The manager was NOT willing to hear any of my friends had to say and only believed what his salesperson told him. Paul did make a ridiculous offer saying that my friends would have to pay $400 more if they wanted to buy the vehicle. When I complained that this was not what I had expected for my friends to be treated, the manager didn't care. He said there were eight other Honda dealers in San Diego that my friends could go to. This so called manager didn't even seem to care whether I go on all the car sites and yelp leaving negative comments. He said I could go and complain all I wanted. This dealer is full of crap and disrespect for customers!!! And you know this dealer had the guts to call my friends that evening saying that they were willing to make the offer. Who in the world want to go back to the same dealer that treated like you a piece of s*** and not welcomed into the dealer would go back and buy the car. That was even more humiliating and disgusting getting a call back from the dealer. I still get very upset when I think about the treatment that my friends and I received at this dealer.

My message to the Pacific Honda General Manager, hire a private consultant and reexamine how your managers and salespersons are treating customers.  If you want to continue to have customers being disrespected, mistreated, humiliated and disgusted by your staff, please don't do anything.  Customers are not STUPID and they will do their homework and go to EIGHT OTHER HONDA DEALERS just like your manager Paul said.

If you are in San Diego and looking to buy a Honda, The BOTTOM LINE, DON't go to Pacific Honda.

 
Sunsarae B. | 2012-11-30

I got into a car accident that totalled my poor little Nissan Versa, so I needed to replace my car. After looking up safety ratings, features I wanted and what price range I was going to stick with, I ended up deciding on a Honda CRV. After negotiating with several Honda dealers via email (Honda Mission Valley was HORRIBLE, BTW. Look for a separate review on them for their Yelp page.) I decided to go look at the car in person at Pacific Honda.

I originally went looking for Scott Stevens (as he's received several positive Yelp reviews) I ended up talking to James Duque. I have control issues, and James let me lead the way the entire time. I knew what I wanted, what price I wanted and James was able to get me the best deal out of any other Honda location I visited/spoke to.

The finance chick was also amazing (and I apologize for forgetting her name. But she's kick ass.)

The only reason why this is a 4 star review instead of a 5 is the douche of a  sales floor manager that came by trying to intimidate me about me asking to negotiate on the price more.

Look dude, I know you're a commission based place. I work with Sales folks. I get it. No dealership in their right mind would EVER sell a car they wouldn't make money off of. So don't get a pissy attitude with me or make it seem like I'm asking you to give up your first born in order to sell this car because you're "losing so much on this deal". Take the stick out of your ass and get over it. /end of vent

But James was great. LOL. Seriously, though I would use them again in a heartbeat for a vehicle purchase. When it comes down to it, people need to do their research and not expect someone who's trying to make money off them to have their best interest at heart. It doesn't work that way. So those who haven't had great experiences with this location, should consider that when buying something as important as a car. Do your research and go with your gut feelings.

 
B D. | 2012-11-19

Awesome service, best thing to do is drop your car off for the day.  Seems to be a busy place.

 
A R. | 2012-11-13

I do love my new car!! It is beautiful! However,  the process to go about getting this car was such a pain. Took my family to help me buy the car as I wanted help and input since I am not experienced buying cars.

Salesman seemed very annoyed that my family came with me. When we were looking at the car my mom was asking where certain parts on the car were and the salesman replied, "why is it a dealbreaker??" I mean come on.

Then when were negotiating the price, my dad was talking and the salesman interrupted him and said, "You aren't getting the car, she is!" Well yes but I asked him here to help me. It was really rude.

As soon as I bought the car he did show the me the features, like the bluetooth, but really rushed through it as if he was just over it.

I also thought it was annoying after I decided to buy the car they automatically factor in their little extra packages in the printed out price, like the the security system, paint protection and interior protection packages. They were REALLY pushy on trying to get me to buy these extras. They were expensive too!  I did want the security system but it was too expensive. Later when I was signing the paper in the other office, the manager/closer guy pushed the extras again, and knocked off a few hundred dollars for the security system so I went for it. Glad I didn't go with it from the start!

Not really happy with the salesman, but I really like my car and I guess that is the main thing!

 
Janet A. | 2012-11-05

I had a great experience at Pacific Honda when I just purchased a 2013 CR-V.  Special mention goes out to my saleman Ron Tretiak, and the New Car Sales Director Banu Grewal!  They both bent over backwards to ensure my satisfaction, and their efforts were very much appreciated!

 
Soo H. | 2012-11-02

Whenever I bring my car into a service center I'm worried they have going to find stuff wrong that is gonna cost me.  Well this place never has.  I had my Civic Hybrid for over 6 years and bring it in for various warranty repairs and everything has been fixed under warranty.  Last week I thought my hybrid battery was failing and they found a loose connector.  The staff here does a good job and have kept my current Civic and the one before it running good.  This is a good shop!

 
Mvtoria D. | 2012-11-02

worst experience ever in a car dealer!!!!sales agent ron & angie were ok but their manager STEVEN is soooo sooo rude!!!we knew its his business to pressure customer to buy, but for heavens sake, do it in a courteous manner...we were asked if we are interested in buying (common sense, we have our 4 y/o son with us and spent almost the whole day dealing) what we were asking is to give us some time to think and pick between 2 cars...to our surprise, he just walked out on us after telling us " ur losing my excitement"...he was so unfriendly, so narrowed, non accomodating, non approachable...his agents are defending him though...maybe he is nice when he gets the deal...otherwise ur an inconvenience.....not a manager for quality and service!!! I bet that this manager cares about his sales satisfaction but never a customer satisfaction!!!!

 
Katherine C. | 2012-10-19

Well, I bought my Accord from here in a while back. I was initially so happy with the purchase but later realized that I had over paid about $2k. Who could I blame but me, because I was not able to haggle better price.
Any how, it was certified car but there was big chip on the windshield, which I gotten them to replace it for me. There was no owners manual (they took it out from different car and gave it to me) and also there was no carpet feet place mat (which they also took it from different car and gave to me). I am glad they gave to me but I wish they would have done it before I complained about it. Also I wonder about the other cars which had no manual and no feet place mat.

 
Phil D. | 2012-10-09

This is only based on one interaction. Brought the car in due to a recall notice. No charge. Although there were cars in every bay when I arrived at 8:15, I was out by 9:45. Brandon was courteous and efficient.

The waiting room has wifi. I really can't abide the Today Show that was on the TV there but I brought a tablet, put on the headphones, and couldn't hear a thing. While I waited the wifi enabled me to get some research done.

Upon completion Brandon noted that the "SRS" light was lit on the dashboard. Since that's related to the airbag, it may have something to do with the recall. At any rate, it requires a second visit but that's also no charge.

When service was done it was almost like they had a valet service. You step out of the waiting room and one of the service technicians delivers your car just as a valet would.

 
Jackie T. | 2012-10-05

I take my car here for all its services and have never been disappointed. They keep you up to date along the way with what they find and let you know what they recommend to fix before going ahead with it. Most times I just wait for my car to be serviced and they really do make a good effort to get my car done as soon as possible.

The express service is also great. I like that they separated out an express side for those who just need a quicker oil change and minor fixes like tire rotation and battery replacement. That way you can just drive up and get out in about half an hour.

They have complimentary coffee and wifi so you can relax a bit while you wait. The lounge is pretty nice. Maybe not the prettiest looking lounge but at least the seats are comfy.

 
Jilda F. | 2012-10-04

Bought a 2 year old car here. Same song and dance, was pretty happy with my purchase with Cheng. Until I got in my car to drive it home and they had cleaned it, but there was cigarette ashes in the car? Then about a day later when I noticed a paper in the glove compartment. Saying that they had loaned out my car to someone and that person had returned it the day I picked it up to take it home.

Fast forward to today I've had the car about 4 weeks, maybe. I love the car, drives great, no issues except for the grinding and squeaking when I stop. I realize that wear and tear is my responsibility but when I purchased the car less then a month ago and the breaks are already going out?

I don't know. Guess I'll replace the breaks, kinda have to.

Here is my review and I'm sticking to it.

 
Kathy C. | 2012-09-24

I HATE (BOLD, UNDERLINED AND ITALICIZED) Pacific Honda Service with a passion!!!! I have been going there since 2007 and there was only one time I did not have a problem with the service. All the service guys are bozo's except for one guy (I think his name is Mark). For this reason, the next time I get a new car...it will not be a Honda because refuse to have my car serviced at Pacific Honda and I don't have the time to go to Hoehn Honda in Carlsbad (who has phenomenal service).

I just ended up spending $3100 for $120,000 mile service, new timing belt, new brakes and replacing a broken rear motor mount. My car was driving smooth on the road before the service and after the service my steering wheel started to shake going at a high speed. I called up my service guy, Bill, and told him about the situation and he said that it might need tire rebalancing which will cost me $24 with a coupon that he will give me. ARE YOU FREAKING KIDDING ME????? After spending $3100 there????? Plus I asked them to rotate my tires and there is no indication on my invoice that my tires were rotated. Additionally, Bill said that our costs would be $2800 and I get charged $3100. And one more thing...you would think that they would have the courtesy to wash my car after spending all that money. I know that Hoehn Honda does that and they always washed my car there when I had my car serviced at Hoehn Honda.

In the past I have also had bad experiences with Jeremy who is horrible!!!!!``

 
Carrie O. | 2012-09-23

Not bad! I think we'll be going back to Pacific Honda for service on our car from now on. After being somewhat screwed by Fuller Honda (they STILL won't admit they did the recall incorrectly on our car), we were able to have PH work on our car, and they did a great job. They finished up the repair faster than expected, and the staff was courteous. I'd recommend them for service! :) Thanks, PH!

 
Melissa M. | 2012-09-10

I only like to give people positive feed back on yelp... but this place was the WORST customer service I have ever seen in my life.  I have worked in customer service for over 20 years.  Everyone employee was rude and acted like they hated being there!  After asking 3 people for help one lady told us to go into the office, where we waited again and the lady said wait by your car and we let her know we were told to go inside.  She was very unpleasant and disrespectful.  I WILL NEVER OWN A HONDA AGAIN BECAUSE OF HOW HORRIBLE THE WHOLE STAFF AT Pacific honda treated us.  Either their training is bad or the management or honda itself doesn't care of how their employees treat their paying customers.  Something needs to change there.  Needless to say we will never be going there again, EVER!

 
Francis R. | 2012-08-17

$60 for an oil change, Get the F out of here. You need to get here early if you want to get something done, the employees are slow.

 
Mike S. | 2012-08-11

I have purchased 2 cars there in last 3 years and Scott Steven has been professional and no B.S!!! also use the express service and receive prompt and friendly service !!

 
Sb C. | 2012-08-10

Great dealership and I love how they support the environment by actively selling the Natural Gas Civic GX. CNG fueling can cut your commuting expenses in half! Plus NGVs get solo-HOV access.

 
Jiaqiao S. | 2012-08-02

Ok, so had to get an oil change and basic service done on my wife's Honda Fit.  So if you are married, you know that even though it is your wife's car, you will be the one to get the service done.  So that's what happened here.  

So I really do like this place, the little mini service place is awesome.  It was made for people with just basic service needs, an oil and oil filter change.  And for this trip, the Fit also needed the cabin air filter and the regular engine air filter changed.  They will also check all your fluids and also do a brake and tire check as well.  Fill all fluids as needed and also pump up your tires and if need be rotate them as well.  All fine and dandy for me.  

Best part is that you get to relax in the little waiting room.  Free water bottles, coffee and other drinks.  And all the TV you can watch.  Since we got the car here, we got a little bit of a discount.  And since it is the dealer, you know that it will be done right and that the parts are all OEM for the car.  All just peace of mind for me.  In and out of there in less than 30 minutes too.  Love it.  Only wish it was closer to home.

 
Robby C. | 2012-07-31

This was the fourth time I bought a used car, and I must say I have never experienced something like this before. I did my homework before coming in and knew exactly what car I wanted. I had other cars at other dealerships ready to see, Pacific Honda was my second stop.

Thats when Lenny and Richard stepped in and absolutely took over. Not only did they offer the best price on the market, they did so much more to make the experience outstanding! These guys were pros! There were times when we were ready to check other cars on the list, but these guys continued to wow us and made it happen.

1. Best price on the market
2. Great offer on my trade in, double what I asked for it
3. They fixed all the little things on the car I didn't like (dings, grill, paint) for FREE
4. During the fix, they gave me a sweet upgrade style rental FREE
5. Free tank of gas... TWICE!!

From start to finish these guys did what it took to give us the best service, and my wife and I couldn't be happier. I have never had such a positive experience at a used car dealership in my life. I will continue to spread the word on how awesome my experience was. Major props to Richard and Lenny for getting it done and securing my business for years to come. Thank you so much guys!

I completely recommend buying a car from these guys. They will absoluetly take care of you. Best place to buy a used car in San Diego, hands down!

 
Chris C. | 2012-07-25

While on our adventure, I had to get the wagon serviced for a warranty issue.  Henry got me right in and they did a great job within an hour.  Excellent customer experience.

 
Pepper M. | 2012-07-18

Unreal how much they have changed the estimated costs on repair.  $350 is now at$755 and moving up.  One day is at three days.  I DO NOT RECOMMEND.

 
Karen B. | 2012-07-08

We had a really wonderful car buying experience at Pacific Honda, which says a lot since I absolutely HATE buying cars. We originally started working with Jimmy via email, since I wanted to do as much negotiation as possible before hand, instead of spending stressfull hours at the dealership.  We were very clear about our needs and Jimmy stated he could accomodate us.  When we went into the dealership, we were initially apprehensive.  We met with Mark Morrow - super nice guy, easy to talk to, no BS, no pressure, and much to our surprise gave us exactly what we asked for and expected. No haggling, no bait and switch. I was pleasantly surprised at what a great experience this was, having had miserable car buying experiences elsewhere in the past. We love our new Honda Pilot, and will seek out Mark when we buy our next car. We were treated very well and taken good care of!

 
Angie H. | 2012-06-25

June 2012

FOUR stars! Because although the end seems perfect, the roads been bumpy!

After purchasing a new car last week from Pacific Honda, I almost immediately felt cheated and taken advantage off, due to multiple thing that transpired in the following 3 days after my purchase.

However, I must say that once Mr. Nelson, the GM got involved, things quickly turned around.

I can now say that I am pleased with the outcome and will continue to drive my Honda with a smile. I'm pretty sure I'll even buy another one!

Mr. Nelson did all things possible to make sure I "drove" away a happy customer.

Thank you.

 
David H. | 2012-06-20

I had two of my Hondas serviced here recently and appreciated their customer service and work done on the cars. I came in during the appointment time. My car was quickly assessed and I was brought into the service person (for one appointment, it was Shawn, the other was Brandon). They quickly printed out what worked needed to be done and arranged for my rental car as the service would be all day. On one of the days where the rental car van was delayed, they arranged to have a courtesy van take us over to the rental car service. Later in the day when I came to pick up my car, I paid for the service and they quickly brought my vehicle to the front. Overall a great experience.

 
Tamara B. | 2012-06-15

I would never recommend this place to anyone I know, unless I really hated them. We had purchased a Honda Pilot from Pacific Honda in January from Lenny and Daniel. After not even 3 months, the Pilot broke down on the side of the road. We had to have it towed to the dealership where we found out that it was going to be over $1500 in repairs. Even thought we bought the car as is, Lenny still worked with us and we ended up paying $800 in repairs. Everything was good until about a month after we got the car back and the check engine late came on AGAIN. Needless to say, we were not happy to have paid $10k for a car with all these problems. I contacted Lenny again, along with the Service Manager and the General Manager and they were willing to work with us and buy the car back for ALMOST the full amount we paid, which... whatever... we needed a car that worked. We WERE relatively happy with the deal until a month passed by and they STILL had not paid off the loan for the Pilot. After a few emails, phone calls, and yet another visit (I swear, I feel like I'm there once a week for something or other) we JUST NOW got the payoff paid on the loan for the Pilot, after much hassling and now they are trying to say they do not owe me the $275 that the finance guy said I would be reimbursed for because I made a payment on the loan since it was due less than a week after we traded the car in. If I hadn't made the payment, my credit would have taken a hit. I did make the payment and now I'm out almost $300. I've yet to have a transaction at this dealership that didn't leave me feeling screwed. Very unhappy. I have contacted their General Manager AGAIN, hopefully he will do something about it. AVOID AVOID AVOID.

 
Ansamita S. | 2012-06-14

It was an excellent experience... the whole process was very smooth and easy and i got a very good deal . Zaid Darzi was a very excellent sales consultant and his advices were very helpful and i will deferentially recommend him to my friends and family. Pacific Honda is the best.

 
Dave A. | 2012-06-12

My wife and I just purchased an Accord from Sonny, one of the newest sales staff at Pacific Honda. I've been to seven different dealerships over the past 2 weeks including VW, Ford, Toyota, Hyundai and Subaru and seen the full spectrum of dealership cultures, and it was wonderful to come to Pacific Honda and deal with adults. This was a rough transaction as I had a damaged Toyota trade-in, over-mileage, with 8 months left on the lease. Sonny and Jaime in Finance managed to purchase the trade-in for $2,000 more than the next best appraisal I'd had ($3,000 more than Toyota wanted to pay) and put me in a loaded Accord for less than the advertised lease rate despite about $3,000 in negative equity on my trade.

Don't be put off by the fact that Sonny is young--he knows the cars he sells, he's patient, and doesn't act like a car salesman (high praise indeed). These guys will not make you go to war to get the car you want at a great price. It was actually . . . enjoyable? If you're buying Honda in San Diego, don't go anywhere else.

 
Jenna R. | 2012-06-12

this review is for the SALES DEPARTMENT. We had a great experience with Larry "Magic". We had been to a couple of other places over the weekend test driving cars. Had no intention of buying a Honda but was looking at a Ford that i found on Craigslist that was at the dealership. When we arrived at Pacific Honda Larry came out to greet us. Chatted a bit. i told him what car i wanted to drive. He got our DL from us and gave us the key. no pressure, no haggle and he didnt even come with us. then we wanted to test drive another car. ended up loving the CRV. I wondered out loud what the payments would be and he said 'lets go see'. it didnt feel like pressure at all and believe me...i don't even let the people in retail stores come up to me.! I dont like to be pressured into a sale. but was curious. to make a long story short i told him what i wanted to pay monthly and would not budge either way. He was able to get me what i wanted in my monthly payment and gave us WAY more than our car was worth for a trade in. we got a AWESOME interest rate too. My only gripe is that we were there FOREVER. many, many hours. but Larry tried to make us as comfortable as possible (we also had our 4 year old with us). Overall, our experience was awesome. especially for a dealership. i LOVE my new Honda and i LOVE the Certified Pre Owned Warranty.  I think most of the reviews on here are for the Service department which i was not very stoked with (had some key issues). But as far as the Sales Department, i would totally recommend them to anyone.

 
Sean T. | 2012-06-03

Had a great experience buying a new Honda, Ted Cosby was really helpful and low pressure, offered lots of options to accommodate my needs. Recommended.

 
Gerson R. | 2012-05-27

The first thing one has to come to realization and say to oneself is, "I'm about to walk into a car dealership. Car dealerships have car salesmen. Car salesmen are not fun to deal with".

If one does this, one typically should be good.

Coming to this dealership, I really didn't need to have that on my mind much. This dealership did a pretty good job in accommodating my wife and me. I owe much of my easy transaction to Mr. Scott Steven.

Scott was there right from the beginning. He was the first person to come up to my wife and I to answer all of our questions and give us some test drives in a couple different Civics. He was very patient, attentive, and friendly.

I will be the first to admit that I can be a pain in the ass. This fact did not stop Scott. He was very patient in negotiating with me, and spoke to his manager to appease to my demands/requests. Thank you Scott.

Fadi Houneini, the finance manager, was also a very pleasant person to deal with. He was possibly the most honest and forward guy I've spoken to at a car dealership. I very much appreciated the way he took care of my wife and I. Good man.

I can't attest to the experiences that others have had, but Pacific Honda made my car buying experience go smoothly and that is something I appreciate.

 
Joe B. | 2012-05-24

it took 3 days to change a clutch after estimating one. no loaner, no discount, lots of extra charges, lots of feet-dragging. the only reason i subject myself to pacific honda is because the location is convenient, and so-cal mom n pop mechanics fuck you even harder.

 
condizzle f. | 2012-05-19

I came in to buy the drivers side sun visor (which had a known recall) for my civic.  Even though I was pass the 100k mile for the warranty, they hooked it up and still refunded my money for the part and did it for free! The parts Guy, cashier, service specialists were all helpful and very nice. Goodwill still exists!

 
Mitchell N. | 2012-05-11

I had originally written a bad review because I was treated poorly by an employee and previously described the way she looked. I have since deleted her description because she could have just been having a bad day and we all do sometimes. I also didn't want the entire dealership to be judged and avoided simply because of one employees actions.  5 stars for Tony and Pam for excellent customer service. I have been back 3 separate times in the last couple days because of my catalytic converter and for smog issues. Everyone has been very helpful. They successfully replaced the converter and my car has now passed smog.

 
Joanna S. | 2012-05-05

I had the most disappointing experience at Pacific Honda this afternoon.  I went in around noon, just to look, thinking that I would not buy a car.  My lease on my current car is up in August, and I am very interested in a CR-V.  My fiance and I looked around, and received some assistance from a very helpful sales guy.  We ended taking a CRV for a test ride.  After a little discussion, the salesman explained that I can trade in my Mazda, they would cover the rest of the payments and take care of all the paperwork for me, and then I could buy a car today if I wanted.  I didn't know how this worked because I have never leased a car before.  This thought got me excited and I thought that OK, maybe I'll do this.

We then started discussing the numbers.  Started out with a ridiculous offer and I was like um, no way.  Then, they came down.  Then, I gave them my final offer.  I wrote it down-- literally, with pen and paper in ink so they have everything in front of them.  About 5 minutes later, they came back and said "we have a deal!" and we all shook hands and I thought, "wow, this is great! new car, my price, perfect."  

Then, we filled out all the paper work, etc, for them to run credit.  As we are doing that (mind you I've been here for 4 hours now), the manager comes over and says oh, see what you wrote down here-- $450 for 60 months-- we can't do that it has to be 66 months.  WHAT!??!! you just shook my hand and said we had a deal!  I said, woah, hold up, we just shook on this and you said we have a deal!  I just spent two hours filling this stuff out?!  He said, no deal unless I would change to 66 months (almost $3k more).  WHAT kind of business is that?!   I walked out.

DO NOT go to Pacific Honda.  They will get your hopes up and shake on a deal, then reneg, change their mind, and try to screw you for more money, even though they ALREADY agreed to something else.

stay away.

 
Kathleen M. | 2012-04-09

I made an appointment to get my car serviced (replacing a splash shield, fixing a brake light and replacing the back seat release lever) a Saturday and asked about the shuttle service back to my house since I had to drop off my car.  The person who answered the phone told me the shuttle started at 7:30 AM and they'd drop me off at home and after 12 PM the shuttle will pick up within a 10 miles radius, etc.  I decided to drop off my car the night before so I wouldn't have to deal with the hassle on a Saturday morning.  

Mark Randle called me at 8 AM (per my request) to go over what needed to be done to my car and I was told I'd get a call back in a couple of hours when it was done.  I called him at 2:30 to see what the status was (6 hours later), and was told they hadn't started on anything yet and now they wouldn't have enough time to fix my brake light and I'd have to come back another day and leave my car (for a full day).  Needless to say, I was not happy since the whole point of making an appointment to get MININAL work done on my car was to get it done in one day.  I told them to forget about the brake light and just fix the splash shield.  They said it wouldn't be done until close to 5 and repeated several times that they close at 5 (I get it...you want to go home.  Well, I want my car fixed within a reasonable time).   Mark told me he'd call me when it was finished and I told him to give me enough warning since I needed to be picked up by the shuttle and he said the shuttle doesn't run on Saturday.  WTF?  I told him when I made the appointment I was told that it does (and given info. on timing, logistics, etc) and he said the person probably didn't realize I was coming in on a Saturday???  I made my appointment with that person on the same phone call!??  I told him I was really dissatisfied and he just repeated that they close at 5 and I needed to get my car by then, so I ended up having to take a taxi to the service center.  Mark also told me the back seat release lever had to be ordered, yet he never ordered it.  All of my interactions were completely unprofessional and they only did one of the three SMALL things I asked them to do for my car.  I will NEVER go back there again and was really shocked at how poor their customer service was for basic maintenance.

 
Arn P. | 2012-04-04

Rude, Unprofessional...

They by law are required to have all special equipment for all vehicles they support.

They do not have a smart cable from honda.  They are slow, do not return phone calls, they are PARTS REPLACERS... they know very little about troubleshooting a issue.  Its easier for them to replace a part and charge way more than necessary.

Brought the car to JC honda and they fixed it with a single resistor!!!  No special tool, no 1100 dollar part replacement.  A single, resistor.

JC HONDA is way way way way better....  cheaper, friendly

 
Shana G. | 2012-04-02

Pacific Honda epitomizes everything that people loathe in a car dealership.
I luckily didn't even deal with them directly very much because I used an auto buying service with my credit union. My interaction has been with the fleet side of the dealership.

I found the listing for a used Nissan Altima on-line and forwarded it to the auto buying service. They arranged for the car to be delivered to my credit union for me to test drive and then decide if I wanted to purchase the vehicle. This was set up for Friday and since I work Mon-Fri, I was going late Friday to test drive.

I got a call mid-afternoon that the dealer was there to take the car back, because someone on the "sales" side had potential to sell the car for more than what I was going to pay. I left work early to test drive the car and decide. I resented the pressure it had put on me. I did decide to purchase the vehicle.

The following Saturday I signed all the paperwork, but the car was delivered before a detailing because they had wanted the weekday crew to do it for a more thorough job. I was okay with that...but more on that later.

Monday I call and speak with Brad the fleet manager, who didn't really understand why I was calling. When I explained and asked if my arrival about 2pm would be okay, he said he'd be busy but could take care of it. Just let the receptionist know and she would let him know so he could step out of his meeting.

When I arrived at the dealership, no receptionist, a floor salesman offered to help me and just directed me to Brad's office. I informed him that Brad stated he'd be in a meeting and the salesperson told me just to go up. As I walked away from my car I noticed the passenger side mirror skull cap was missing. Strange as it was there when I bought the car.

I mentioned to Brad and asked if they could replace or fix it, and he had to see. He was in a rush and stated he'd call me later- he didn't even have my phone number; so I asked if he'd need it so he could call and he rolled his eyes and said yes.

I call on Wed to inquire about my vehicles status since I planned on picking up on Thursday morning. He stated it was all clean and ready to go, "looks nice" When I asked about the side mirror Brad stated " I just can't help you with it, it is a used vehicle. Had we made money on the sale there might be something more I could ask for..." I was so angry at that statement I just cut him off and said it was fine.

They refused me typical kind customer service because they didn't profit enough off the car?! WOW. That's a thought you may want to keep to yourself. If they don't like working as a fleet dealership and get mad because they don't profit enough, then stop doing it.

When I picked up my car, Brad did not come greet me, but sent down his assistant. She offered my a tour of my vehicle and it's functions but stated she was staying out of the skull cap issue. I declined to tour. The outside of my vehicle looked great, they didn't clean the interior, there was dirt on the rear view mirror, and gunk in the cup holders etc... I just cleaned it myself.

Initially I was happy with my service and thought that my next new car purchase may be from this dealership. I would go anywhere else but here...they are only there for their bottom line: PROFIT. Hope they change their practices which would benefit their bottom line and their customers in the long run.
NEVER GO HERE!

 
sean a. | 2012-03-23

This review is for the sales department only.
Last year I bought  2011 Civic Si at another dealership. I recently got back from deployment, and was curious to drive a 2012 version of my car, because they made significant changes to the car all around. The sales rep was all for it, but he was obviously new and inexperienced, so he went to ask his manager. I explained to them that if I liked the car better than mine, I was wiling to trade my car in on the spot, no hesitation, because with the body kit the car had on it, and from what I saw and felt on the inside of the car already, I was half way there. The manager insisted that if i wanted to test drive the car, he would have to draw up paperwork and run my credit on the spot. I was appalled. I just pulled up in a might as well be brand new car I have had for less than a year, that I BOUGHT, not leased, and he wants to put an inquiry on my credit....No thank you. I never had that happen to me at any of the other dealerships I visited while shopping for my car, and in this economy, who in their right mind would pretty much say "No thanks, we don't want your car or money?' He didn't want me to put miles on the car unless I was going to buy it...what kind of logic is that? That's the point of a test drive sir. I'd understand if he didn't want to put miles on a Porche or Mercedes etc, but its a $23k Honda, I gave my number to the sales rep to call me when there wasn't a douche for a manager on the floor, but after reading other reviews on this place, I'm definitely having second thoughts. Either nobody from their company cares about their online reviews, or they don't even bother to check, because it seems like nothing has changed in the past 3 years judging from the reviews.

 
T K. | 2012-03-19

I recently purchased a 2012 Honda Pilot at Pacific Honda. I was in need of a new car but I kept procrastinating because I did not want to deal with pushy salespeople. When I finally made it a priority I went to a Honda dealership (not Pacific Honda) and I did not have the best experience so my husband did some research online and found Pacific Honda. We initiated contact with the dealership online and we were matched up with Mark Morrow. From that point on the experience was stress and pressure free. We ordered our vehicle, waited a couple of weeks and it was delivered as promised. Mark was patient and pleasant through the entire experience. I hope that Mark is still working at Pacific Honda when I get my next car because I will be going directly to him. Even after the sale was completed he followed up with my husband and me to make sure that we were satisfied with our purchase. Thank you Mark!

 
Candece S. | 2012-03-17

I recieved the service I wanted and the pricing I asked for with this dealership.  Michelle and Dottie were every polite and courteous and didn't try to pressure me into getting extra things I didn't want or need.   I can honestly say they gave me exactly what I wanted.  The haggling wasn't bad either we did it all over the phone before I even went in and I got everything in writing in email before I came in so I had a set price for the CRV I bought, and when I went to the dealership they honored that price.  So overall shopping for the car I wanted was very stressful, but the dealship didn't add to my stress so it was a nice experience. Thanks Pacific Honda for finding the getting me the car and color I wanted.

 
Deborah L. | 2012-03-14

Had a bad experience when looking to buy a new Honda CRV.  Mission Valley Honda won me over!

 
Amy M. | 2012-03-12

Really helpful, really pleasant. My car's making this knocking noise when I turn, and they've looked at it twice now. There's probably nothing really wrong, and they're great because they haven't yet charged me anything for spending the time looking at it. Good people.

 
Polly C. | 2012-03-05

I just looked at cars at Pacific Honda used cars. I was helped by a gentleman named Augi Galeana, who provided an excellent education regarding the different cars I was interested in. What I appreciated about him was that he wasn't pushy and overbearing, as is the reputation of some car salesmen. He was polite and answered my questions thoughtfully and informatively.  While test driving he pointed out the differences of the cars, highlighting the strengths of each cars. I can easily recommend working Augi for anybody who is seeking to purchase a used car from Pacific Honda.

 
Lysabeth L. | 2012-03-04

I regularly get my oil change done here! They always do a great job and I never have a doubt on the quality of their work. They are very friendly! After every service they explain the status of my car and what services I'll be needing next to plan for it. They have a very comfortable waiting area with complimentary coffee and water.

 
M E. | 2012-02-18

This review is six months late, but want yelpers to know...go elsewhere to buy a Honda. You will get the classic car salesman experience here, leave feeling ripped off and want to go home and take a shower. Be warned. I'll leave it at that.

 
Joe B. | 2012-02-15

I bought a Honda Odyssey here and the experience was okay. Nothing extraordinarily good or bad about it.

So why the 1-star review? Because of the service department. The service department is terrible, and I suggest you avoid the dealership entirely until they get the message and fix the problems (which have been going on for YEARS).

Here's my favorite (sarcasm) Pacific Honda service department story: two days after buying our new 2007 Honda Odyssey, I brought the car to their service department to have the Lo-Jack aftermarket accessory installed. I left the car there for a couple of hours.

After the estimated time, I received a call from the service rep saying the Lo-Jack was installed. Then he said "were you aware of the significant damage to your back hatch?"

WHAT?!?!? Mind you, this is a two day old car at this point, and I was certain there was no damage on the car when I brought it in. But all I could think during the drive over there was how could I prove I didn't cause the damage? I was anticipating a very stressful fight with the dealership over who would pay for this "significant" damage.

I arrived at the service department and saw my car in the parking lot -- good as new, no damage of any sort on the back hatch or anywhere else.

So what gives? It turns out that a technician had mixed up my car with an identical Odyssey and had told the service advisor about it. So, screwup #1 was that the technician mixed up the cars. That's annoying, and I think suggestive of poor process at the service department, but whatever, I can deal with it.

But SCREWUP #2, which I find UNFORGIVABLE, is that the service advisor passed this information about "significant damage" on to me, the owner of a brand new car, WITHOUT BOTHERING TO VERIFY THE DAMAGE HIMSELF. Totally unprofessional.

Avoid this place like the plague. The only other local Honda dealer I've had experience with was Poway Honda, which was a good experience.

 
Bob K. | 2012-02-14

Service Department: I called for an appointment to have safety recall service performed on my wife's car. After taking the vehicle information, I was told they would order the needed parts and I was given an appointment for 4 days later, on a Saturday morning. The very next day they called and told me that the ordered part had arrived and everything was a go. Good so far. Very good.

On the appointed day I arrived 10 minutes early and parked in the service line. Following the instructions on the posted sign, I waited with my vehicle. Shortly, an employee came by and place a marker with the number 3 on the hood. After this things went into SLooooooow motion.
Occasionally, I saw what I thought was a service rep walk by, but none came near or looked my way. At some point, I didn't see it happen, the number on my car was changed to a 2. After 15 minutes, I grabbed a passing employee and asked for assistance and was told that, "a service rep will be with you soon". A bit later the number on my car was changed to a 1. Somewhat later, a different customer pulled up in the adjacent line and a service rep walked right up to their vehicle and started taking their information...!!!! WHAT THE....!!!! I had been waiting 25 minutes at this  point and was not very happy.

I walked up and interrupted. The rep apologized but his insistence that I "forgive him" BEFORE he has even done anything for me just irritated me more.

After doing the paperwork, I was told it would take about an hour and a half to do the work. I actually received the call to pick up the vehicle just slightly over the estimated time. Arriving to pick up the vehicle I was promptly met by the rep right after walking in. I signed the paperwork and was told the car would be brought around to the front in just a moment.... it took 20 minutes!!!!!!!!!!!!!!

I can't judge price because it was recall work paid by Honda. As far as the quality of the work, I really don't know... I can't complain about that. What I can say, is, 25 minutes waiting just to drop off the vehicle is utterly ridiculous. Add to that, the rep skipping over me, just is not good business. Finally, 20 minutes of waiting AFTER receiving the paperwork to actually get the car is beyond ridiculous and shows a total lack of respect for their customers.

For some unexplainable reason, they seem to have plenty of business, and their parking lot was jammed packed. My wife had to drive in circles waiting for me (remember the drop off took 25 minutes). I guess they have enough business that they don't care about losing customers.

 
Machka V. | 2012-01-24

This review is for the service department only.  I don't know anything about their sales.  The guys who schedule service and repair the cars have been great.  Professional, kind and helpful.  A couple of the employees working in parts were rude.  I stood there, along with several other people, waiting for help while a guy looked up a huge list of parts on the computer.  He could see we were all waiting and  it would not have been the end of the world to set aside his list of parts for a few minutes.  He did not really seem to care though.

For the most part, I think they are a good group of people.  I hope they continue to maintain the quality level of service.

 
Meesh B. | 2012-01-11

Service department can be a little chaotic at times. They take on too much and jeopardize customer service by doing so. Promises aren't kept and there is no follow up.

 
Steve H. | 2011-12-30

Will not be using Pacific Honda anymore.  I won't go into the long story, but they're service department is very disorganized, hard to get a hold of anyone by phone or even walking in to the shop in person.  Stood around for an hour waiting for someone to help me.  Got the run around and had to come back the next day only to find out the car still wasn't ready.  Tried to update my address in their system and they said I had to come back for another service visit to be able to do that.  What a joke!  I'm so glad for Yelp because I've already found a great mechanic to take the car to in the future.  Too bad because Pacific Honda used to be pretty good when I bought the car from them in 2005.  Things change.

 
Puka P. | 2011-12-14

This review if for their Express Service.  This is one of the best places I have received the best service for our cars.  I usually go in for an oil change but they have also done tire rotation on my wife's car.  
The service is usually done within an hour, and is reasonable.  The auto techs are friendly and take time out if you have questions.  Definitely recommend is someone is looking for a quick oil change.

 
Eric F. | 2011-12-12

Overprice!

Be really careful when they quote you the price for the parts. they easily add a 30% on the top of the Retail Price! I only found out after thery gave me the bill, so it was too late...

 
Marissa B. | 2011-12-09

I just leased a 2012 Honda Pilot from Pacific Honda and I was very pleased with the overall experience.

I worked with Mark Marrow, and he was basically awesome. I had to haggle a bit, but frankly after the experiences I have had at other dealerships, this was as good as it gets.

I got a good deal. I am happy with my new car. I never once felt pressured or overwhelmed. I was in and out (though I had to go back to get the car after a couple of days because of some negotiated add-ons).

I had *some* negatives with the finance department - fast talk, rewriting contracts, missing negotiated perks on said contracts, but nothing compared to what I have been through in the past and nothing I couldn't handle because I was paying attention.

In my 33 years, buying a car has been a pretty crummy and tine consuming experience,  Pacific Honda being the exception.

 
Justin E. | 2011-12-08

I bought a Honda Crosstour here. First off, Wally was super nice and easy to work with. He knew the car very well and was able to explain all its features. The dealership was willing to work with me. I traded in an Audi because I wanted something a little more suited for my needs. I shopped around quite a bit looking for "crossover" vehicles but honda really offered the best deal. They worked with me on my used vehicle and worked with me on my credit as both were not in the greatest of conditions.

Over all I really had a pleasant experience at Honda and am amped on my new car. It is not an Audi, but it also doesn't cost like an Audi :)

Wally and Dottie really made our experience there a great one! Thank you.

 
Brenda e. | 2011-12-07

Their mechanics replace things that aren't needed down the line to remedy problems which will end up costing a fortune. I now go to indepenent repair facilities because their mechanics are not that experienced as other shops. The sales department on the other hand was pleasure to work with. Got me a deal and out the door in a heartbeat. Overall I can only give them 3 stars because of the ridiculous experience in the service department.

 
Elaine N. | 2011-11-28

Worst dealership ever!!! Don't deal with the finance manager Lenny!!! He is the worst person to ever deal with when it comes to trying to purchase a vehicle! He will mislead you in every way!!

 
Christine H. | 2011-11-21

This place is a joke.  I called and left a message on Friday with someone who never called me back with a repair estimate.  I called twice today and spent over 30 minutes on hold.  Finally I got an estimate and it was more than 2x the estimate I got from A Street Auto and that shop has better reviews...sorry, but I'm going to trust Yelp & my gut instinct on this one.

 
Greg G. | 2011-11-10

The work is generally fine, but it seems like I always have some complaint about the service folks when I come here.

 
Kathy L. | 2011-10-13

I bought my Civic in 2003 from Pacific Honda and have had it served there since then. Recently I was advised to have the timing belt, drive belts, and water pump replaced--it was due, it was time. I was quoted $850, and Mark Randle was the fellow who took care of me the morning I left the car for the service.

It was supposed to be done at 2 pm. Mark calls me at three minutes till and says "Yeah, we're done, and it'll cost $709." NEARLY $150 CHEAPER THAN THE QUOTE.

And then, the piece de resistance, I picked up the car and they had pounded out a crunched-in right bumper so that it looked nearly good as new, for FREE.

I'll never take the car anyplace else for service. Never. They have always been this good, thorough, timely, and HONEST.

 
Michael G. | 2011-10-11

Review for express service:
A little over 40 bucks for an oil change. I'm usually in and out in an hour. Did all my inspections here. Engine is still running fine after 11+ years.

The only 2 problems I've ever had was a power window regulator and a bad ignition. Ooo wait, and the paint is peeling off in a hideous manner.

 
Todd J. | 2011-10-02

Worst experience with a car repair ever. I basically paid $170 for them to damage my car.I had my light go on in my 2002 Honda indicating minor service was due soon. I took my Honda into Pacific Honda service center. I bought my Honda there and have been going for service off and on for 15 years so, I trusted I'd get good quality service that I was willing to pay more for. After I left I noticed right away that they forgot to reset the maintenance light and didn't put my wheel lock back in my glove compartment. Later that day my car started running hot. The following day on the way to work my car's temp gauge was peaking past the H on the temp gauge. After being parked for a few hours I checked my fluids. NO OIL NO COOLANT! I emailed Justin the service manager. He never responded instead Shaun the original service member called me back.  I told him my issues and he said to bring the car back. I put oil and coolant in the car and managed to take the car back to Pacific Honda. They gave me no priority and said it would be three hours. I had spent three hours there previously and didn't want to spend another three hours there so I took the shuttle home which was so packed it took 1hr and 30 min to get home. Later Shaun called me and said that most likely I had blown a head gasket and it would be $2600 to  repair head gasket and a minor oil leak that wasn't detected the first time around. I was so angry I didn't know what to do. They said it was just a coincidence my gasket blew one day after my minor service. I talked to Justin the manager and he had no idea of my situation (he doesn't read his emails). He was very defensive and talked down to me asking "do you even know what a head gasket is?" He did reimburse me for the oil and coolant I had to buy to drive my car back. He also offered to match a quote but at this point I didn't trust them with my car.  I called a friend and he suggested a Shell station in Mission Valley that does repairs. I had it towed to the Shell station so I wouldn't cause anymore damage.The Shell guys quoted me $1500 for a head gasket about $1100 less then Honda quoted me.  After driving my car for an hour with the AC running the Shell mechanic couldn't find any issues with my car. I asked him to drive it again for another hour he still couldn't find anything wrong. My car has been running fine since. I used to trust  Pacific Honda with my car but obviously their was some neglect on their part. The worst part is they wanted to charge me $2600 needlessly. In this economy it's not worth it to take it to Pacific Honda because its more expensive then a certified Honda mechanic and with Pacific Honda you really don't get the quality and service you'd normally associate with a dealers service department.

 
Karma S. | 2011-09-24

I have to admit that for a dealership, I have been fairly happy with Pacific Honda up to this point. This is where I purchased my Honda Element about two years ago.  I recently came back to get my oil changed at their quick-lube station off of Convoy St.  The service was fast and friendly.  The part that I appreciated was not being beaten over the head with upsells. I understand that my car is going to need to have its fluid changed.  I believe a large part of good salesmanship is how you communicate this information to the customer.  It shouldn't be a high pressure sales strategy or a scare tactic.  I felt good about my experiencce at Pacific Honda and I would recommend them.

 
Sean J. | 2011-09-04

I recently purchased a new car from Pacific Honda and had an overall very good experience. Of the 3 Honda Dealers in San Diego, they are hands down the best to work with. The others are laughably unreasonable. Pacific Honda also had the best and newest selections available of the dealers. My only real complaint is that I had to wait nearly 2 hours to complete the contracts after talking things through.

Honda makes great cars and I am very happy with my purchase. If you are in the market for a Honda in San Diego, I definitely recommend Pacific Honda.

 
Hunter R. | 2011-08-26

I"ll have two separate reviews for Pacific Honda.  This is for their sales department, which receives a four star rating.  (Their service receives the lowest rating possible in the next review.)

SALES DEPARTMENT
We recently started shopping for a new car and were very pleased with the courtesy and professionalism of our sales rep at Pacific Honda.  We tested a number of different dealerships (Honda, Ford, Toyota, Subaru) and found Pacific Honda to be not only the most responsive, but also understood that we are not impulse buyers and did their best to follow-up to let us know they were still interested in us.  

They didn't have the car in stock that we wanted, but looked all around the state to find it and have it delivered.  We were very pleased.

I find their team to be very professional and courteous.  I wouldn't hesitate to recommend them to anyone.

(You need to read my next review of their service/repair shop, which I will post at another time.  If possible, I would give service/repair a zero stars review.  They're terrible and don't give a flying pigs foot about customers.)

 
D K. | 2011-07-23

Went in first thing in the morning to have my wife's car fixed for a free Honda recall. They said it would be ready in a few hours.  They called her, leaving a message and said they wanted to discuss other "problems" they found.  We called back several times and only got voicemail. We never got a call back from them. Around 4pm, my wife finally got through and they told her that they had the car taken apart because they were unsure whether or not to fix the new "problems" and the mechanics had all gone home and it wouldn't be ready to be put together and for pickup until the next day. Mind you that the only thing agreed upon was the free recall repair that was only supposed to take a few hours. My wife voiced her displeasure especially since she needed the car for work the next day. They said there was nothing they could do. I called them 20 minutes later, talked to the same guy and was irate. What business did they have taking the car apart??!!! They were only supposed to fix the free recall and that was it! Five minutes later, the employee said that the car would be put back together and ready for pickup in 20 minutes. My wife was so pissed that they could do nothing for her but as soon as I got on the phone, the problem was taken care of. Ladies watch out!

 
Mark C. | 2011-07-14

I bought my 2005 Pilot here in 2005 and have had it serviced here since then.  I have lots of experience with Pacific Honda.  First, my purchase experience was actually better than average but only because I am an informed buyer.  I told the guy we got one hour to make a deal or I walk.  He actually got it done in one hour at very close to the price I wanted.  The Express service section is only capable of changing oil, trans fluid, wipers and rotating tires.  Do not ask for anything else.  I had them do the rear diff fluid there once and they stripped out the diff drain plug hole threads.  When I later told them about it the arrogant jerk main service manager accused me of doing it.  After yelling at him for several minutes straight he relented and fixed it for free with a Time-Sert (like a Heli-Coil but much better), but I had to pay for the towing.  What a jerk.  I think his name is Jason the Jerk.  They also never were able to fix an annoying interior rattle under warranty that I still have to this day and just live with.  They tried to fix it 2 or 3 times but no luck.  I know it's hard to fix but they are supposed to be the pros.  Other times, I have complained about them taking too long to service or fix my car and they have offered me lots of free oil changes which is very nice.  They also re-checked my alignment for free once after I had them do it but still felt some wandering.  They replaced my leaking battery and related rusty battery hardware under warranty which was awesome.  I had them do the timing belt and water pump recently and they did a fine job though it was expensive.  I complained about the high price and they have me two free oil change/tire rotation coupons.   Recently, the usually grumpy Express Service manager "Mark" was especially rude to me and refused to honor their online coupon.  He eventually backed off and offered me a 10% discount anyway, which was about the same as the coupon I brought in.  I later received a very nice call from a customer service dude and after I complained to him they e-mailed me a $35 gift certificate.  Seems like they are trying to do better now with the follow up calls and gift certificates.  I see an improvement from 6 years ago but there is still room for more improvement.  I have had lots of bad experiences but also lots of good ones.  Pam is also wonderful.  I believe she is a customer service rep and really works hard to make your experience excellent.

 
Kevin P. | 2011-06-17

This review is for the parts department.

been going here for my oem honda part needs for many years.  the recent staff, vencis and derek they are amazing people to work with. very helpful and knowledgeable guys. they will provide you the best service they can as long as you are not a complete smarta$$ or snobby person to them.

to help them help you better here are some tips

Be sure to know what kind of car you have.
Year, Model, trim level, and transmission type. even better would be to have your vin number handy. so that would ensure you are getting the right part and would speed the service up faster.

there is a reason why genuine original factory parts cost a little bit more then the cheap part store stuff  you would find at autozone kregans napa. you are paying for better quality parts that last longer and is properly made for your car.

 
M W. | 2011-06-15

This review is for the USED CAR part of Pacific Honda.

I have been shopping around for a used car for months. I've been saving money and was in no particular hurry to get a vehicle because i wanted to make sure i made the right choice and buying a used car has so many factors. I came to Pacific honda about a month ago just to look around. My salesman, Kevin, greeted me and asked me what i was looking for. I was initially annoyed that the prices weren't on the cars and i was slightly disappointed when I realized that my price range was probably far too low for most dealers. Kevin identified quite a few options for me while explaining a bit about the used car market and what to look out for. I completely felt that he was educating me and trying to help me rather than only trying to sell me a car. I didn't leave with a car that day even though he patiently let me test drive a bunch of cars so i could try to figure out what i might like.

I received a voicemail from Kevin the next day thanking me for coming down and making sure i had his number if i was still looking for a car.

I received another voicemail a few weeks later letting me know that Pacific Honda received more cars in my price range if i wanted to come check them out (he remembered me and my price range?? I felt good about that). I was out of town so i didn't make it down, you know how it is.

Well, this past week i was looking online and saw a great deal on their website and immediately called Kevin to ask if it was there. He was there to meet me when i showed up, and showed me the car i was looking at. We found an issue after the test drive, which was disappointing but Kevin and his sales manager bent over backwards to make up for my disappointment and put me in a car that is a perfect fit for me, for a great price.  I never felt pressured and never felt like i was being jerked around.  Thank you guys!

 
D Y. | 2011-06-06

I bought a new 2012 Civic from JT McDonald of Pacific Honda during June 2012 when there was a shortage of cars because of the Japan disaster and the harsh weather in the South.  Look around any dealership and there are no cars to be found.  All dealerships asking for top dollar for any new or used vehicle.

I contacted Pacific Honda asking for the Internet Manager and I was connected to JT McDonald.  I indicated that I wanted a Accord...stating which features...and color.  He was able to provide me with a quick and fair quote.

When I say a fair quote, I mean a fair quote compared to Edmunds, Kelly Blue Book and other online resources.  Straight up and true.  None of the shell games that other dealers may play.  I received a price and the total cost including taxes and license fees.  And the bonus is that it included wheel locks, mud guards, and floor mats...which other dealers want to soak you for additional costs that cannot be removed from the deal.

I went to the dealership and I still had the price that was quoted to me on the phone.  So no games.  And I actually switched and went for the Civic.  And the price they provided on the spot was also a great price compared to the homework I did.  Right price again and with the wheel locks, mud guards, and floor mats...which others would squeeze out as additional costs.  They didn't try to bait and switch me after I got onto the lot.  

The trade in I received was also very good and to my satisifaction compared to Kelly Blue Book.  So they did not try to get me on the other end of the deal by cutting back on my trade in.

I was able to negotiate down the price a bit more and it didn't take long of where others would let you wait around while they have donuts.  Came back and it was all done.

I am very pleased with Pacific Honda and JT McDonald.  My buying experience was excellent from the first point of contact on the phone...to the visit to the dealership....to finally driving the car home.  JT was also helpful when I called the next day with a question regarding the car...so good follow-up after the sale

I will be purchasing from Pacific Honda again.

 
Brian C. | 2011-06-02

Just bought a 2011 Odyssey EX-L. I dealt with Mark as a salesman, Fadi as the tough-guy negotiator, and Paul as the Finance guy.

I went in very prepared. I knew exactly what I wanted and what I was going to pay for it. I'd suggest everyone buying a new car take the time to research prices on the web before you start negitiating. edmunds.com will tell you the invoice price and what you should expect to pay over that in San Diego. I knew Pacific Honda had the model I wanted in stock and all I wanted to do was test drive and buy it. Mark recognized the situation and very quickly got me to the negotiation phase with Fadi. Fadi and I settled in on a price within 20 min. Most of that time was talking about our families and middle eastern politics. I liked chatting with Fadi. Last stop was with Paul and I wasn't prepared for the warranty negotiation. I knew I wanted one, but didn't have a sense for the cost/value. I got a warranty that, after researching online, I was uncomfortable with. I called Paul the next day, expressed my concerns, and he worked with me to renegotiate a deal that I was comfortable with.  All-in-all I'm very happy with my purchase and with everyone I dealt with over there.

Suggestion for anyone buying a car from anywhere. Dealerships are in business to make money so they will always start with the MSRP price. Focus on the price of the car with the options you want first. Don't be afraid to say no, don't be afraid to walk away, and keep your cool. If you're a jerk then you're probably going to have a bad experience. If you're trading in your car then settle on that price before or after you settle on the price of the new car. You'll only confuse yourself if you mix them.

I felt that everyone was out to make sure I was happy and satisfied. This was my 6th new car (2nd from Pacific Honda) and by far the best experience. If I buy another Honda I will buy it from Pacific Honda.

 
Jess B. | 2011-05-26

I'm sorry to see some people had a bad experience at Pacific Honda. One of my best friends has been buying and servicing her Hondas here for years so when I had a problem with mine I took it there too. I had some of the best customer service ever from a guy named Henry who discovered my used car with over 134,000 miles was still under warranty and didn't charge me a thing to fix it, thanks again Henry!!

 
Ngo L. | 2011-05-25

This review is for Pacific Honda's "Service" Department.  I normally don't bring my cars to the dealership but sometimes issues may arise that only a dealer can handle.  I worked with a service advisor by the name of Mike I. who provided exceptional customer service.  He was very professional, knowledgeable, and more importantly "honest" with the evaluation.  I typically don't have good experiences with the dealer in general but this one gets 5 stars in my book.   Thanks Mike!!!

 
D W. | 2011-05-23

Went in here for a civic.  we looked around and it's not necessarily the salesmen themselves, it's the Dealership/Management/Owners.  The place is set up like everyother dealer.

They were going to give me less than trade in on our car, then the car they tried to sell us was $4,000 more, one year older, and 30,000 miles more than the car we bought at Poway Honda.

I'm tellin ya.  Go to Poway,  much nicer people.  Tony C. helped us there and it was awesome.

 
San Diego rocks A. | 2011-05-22

We were in a hunt for 2012 Honda Civic LX and hopping one dealer to another in SD county. And we stepped into Pacific Honda. We went in and stood in front of the receptionist. She was reading some novel and never wanted to lift her head to see us. Literally it took more than 5 minutes (I am not kidding). I did cough to get her attention. She said, aren't you guys being helped? My foot. We have been standing in front of you for 5 minutes and you are busy reading some book. Ok then she did apologize and got a sales rep.

The sales rep took us to his cubicle. He asked us what we are looking for. We said Honda civic 2012 LX trim. He asked us are you paying cash or looking for financing. We didn't want to talk about financing at that point. So I said either is an option. Then you should see his face. He said man, you got lot of money to pay the car in single check....winked his eye...then said "just kidding". What the....

He went in and came after 5 mins. He said we do not have LX right now. But here is the quote (or scam)...The price for LX is 21,400$. I asked you got 19400$ in the website. Then he said, yes that is the price but we have an addendum for 2000$ for Japan Tsunami as we have short supply and high demand. So you have high demand and you can increase the price as you want? Is that legal?

We stood up and walked out immediately.

 
Suzanne N. | 2011-05-19

My new Honda purchase couldn't have been easier.  Brad Johnson made all arrangements for us over the phone and delivered even more than promised.  My new Honda Civic GX was ready, clean and filled up upon arrival, and paperwork was ready to go.  We were back on the road an hour after arriving, including a test drive!

Highly recommend this as an ethical dealership with great personnel.

 
Clarissa A. | 2011-05-16

We bought our car here back in October 2008 from Jayson.  He was very helpful and not too pushy.  We were very satisfied with the car, service and whole process in general.  Also, I checked in over the weekend to the Express Service across the street.  This is the only place we take our car for service.  They always do a great job and are very friendly.  This past trip was a breeze and took less than 30 minutes.  Other service trips take a lot longer depending on how many other cars they have in line.  Thanks!

 
Paul N. | 2011-05-16

Purchased a new 2012 Civic Hybrid from Mark Morrow and it was a great buying experience.  Mark has the ability to explain all the options and accept the first answer I gave him.  Nothing is worse than a salesman relentlessly trying to sell you options you have no interest in.  Mark was easy to deal with and worked vigorously with finance to get the exact deal that I was expecting.  Enjoying my new Civic Hybrid and the stellar gas mileage.  A+++ experience!

 
Ryan R. | 2011-05-08

First time buyer, my sister referred me to Pacific Honda (she had gotten her Accord from them years ago). The sales associate Nancy was awesome, she knew what she was talking about and just let us check out the car rather then "sell" us on it. Got a good deal on a Honda Fit and definitely would buy from them again, especially Nancy.

 
Anna B. | 2011-05-07

Wow people really? I guess it really does depend on the sales person you get because I dealt with Mark Morrow and my experience was stellar. To be completely honest though, I had been dealing with another gal for a couple days who I wasn't thrilled with and Mark really changed my mind and sealed the deal for me and the dealership. He was super cool, calm, and collected, In a way that never felt pushy and deceitful. Which to me is sooo completely important when buying a car. I felt the whole time that we were on the same page and he understood my needs and was ready to deliver in a very honest way! I suggest anyone who comes to this dealership to deal with him for sure. Being a woman who has dealt with some shady and not so sincere people in this area in the past, I highly reccomend Mark. No joke. It was a pleasure from start to finish. Thank you Mark. I love my new Accord!!!!

 
Seven T. | 2011-05-01

--Wow, these guys have some baaaaad reviews!!!--

I went to the dealership
to sell,
not buy
my car
to a
sales man
and
got 25%
over
book value
yea,
dude
gave me
$1.25
cash
and i
walked out
smiling
because
i knew
i just
made
out
like a
bandit
and i
kept the
keychain
as a
memento;
1
week later,
i,
changed my
mind,
went back
and the
sales man
sold it
back
to me
for
$2.50
guess
he was
the one
smiling
when
I went to the dealership.

Nah, but seriously, salesmen are salesmen....at Honda, Toyota, Ford or XYZ car corp.  Just be smart about it and be willing to walk away and youll be a-ok!!! I got more tips, but i dont wanna come off as some know-it-all, and im not tryin to hate on the salesmens game either....be the predator, not the prey!

Quick shout to dude Vince over there in parts!! 5 stars for that man! Im not in there that often, but when i need something "genuine Honda" he always shows love! So, many thanks to that man.

Seven, over and out!

 
Mikee C. | 2011-04-30

This is for the express service area. First of all, the overall service was fair. The guy that handled my point of sale was decent. A little short with the spelling of my last name but whatever. He tried to sell me on some card that I knew wasn't worth it and overall seemed fake. But I'll take that over being rude.

Anyway, the two star review is for the price. Absolutely ridiculous. First of all an oil change shouldn't be 50 dollars. Second a tire rotation shouldn't be 27. With tax that comes out to be over 80. I went with it because I'm taking a road trip soon and needed it done.

This was more than a synthetic oil change on my mazdaspeed 3 with free tire rotation.

Does it really cost that much to do an oil change on a hybrid? Absurd.

 
G Z. | 2011-04-15

My fiancee and I are very happy with our recent purchase of our 2011 Element at Pacific Honda.  Scott S. was our salesman and he was very knowledgable about the Element and showed us the different features. We also came in with a trade-in and we were able to quickly negotiate a fair value for the trade-in and a great deal on the Element. I can't emphasize enough this was a hassle free process. Prior to going to Pacific Honda we brought our trade-in to a Ford dealer interested in getting a Ford Escape, and they came back with a very low trade-in value and they took three times as long.

Scott was very responsive to all our questions even days after we purchased the Element. I think getting a vehicle at a great price is one thing, but also having great customer support that we've experienced at Pacific Honda is why I'm giving it 5 stars.

 
Joe Q. | 2011-04-13

For car dealerships, your experience will really depend on the salesman you get.  I mean, all them dealerships got pre-owned cars, new cars, service, nice lounges inside for customers, etc.

Out guy Jimmy was really cool.  Nice man that just explained to us the car we were looking at and very informational about it.  No high pressure sales, purely just letting us know about the car and the services they have.  I guess he knows that we'll buy the car if we like it and any pushy-ness will get him no where.  Smart call.

I'll be back if we decide on a Honda.

 
Rachel Q. | 2011-04-12

With the baby on the way, hubby and I are looking into a new car.

We have no clue what kind of car we want so we are pretty much going everywhere to check out different kinds.

We found ourselves looking at the Honda CRV.. a nice man named Jimmy came and helped us.  We told him right away that we weren't looking to buy right now, that we were canvasing for the right car.  

We test drove the car.. he told us about everything.. answered all our questions.. but didn't push us into buying at all.. no pressure.. no crazy sales pitches.. he just told us what special interest rates were offered this month.. but made no effort to really push a sale..

I loved that!!!

It makes me want to come back and work with this dealership if we decide that a Honda is what we want.

Good job, guys!  Cheers to not pushing me away with high pressure sales pitches!!!

 
R L. | 2011-03-19

Never buy or lease a car from Pacific Honda.  They keep you there forever and ever and ever.  They say that it only takes a couple minutes and you're there for THREE F***ING HOURS!!  The finance manager Dottie Dahlin is the worst person (I don't mean there, but mean EVER).  Complete disregard for a person's time and sanity.  Don't waste my time trying to sell me extras.  F*** Dottie and f*** Pacific Honda.  Avoid at all cost.  If I could give them ZERO stars, I would.

 
E B. | 2011-03-13

OMG! I could not believe what i experienced today.
To even start, it took over 15 min for my friend and i to flag down a car sales man, and once we even got one's attention it seemed he had already made some assumption about us that we weren't going to buy a vehicle so...he opened a couple car, and left us to sit in the cars by ourselves....and would return 10 min in between every time he'd "check" on us.

But...it gets better....

As my friend and i were test driving a car...(mind you, my friend and i are BOTH interested in purchasing cars, and since i have made my mind up on cars, i had cash to throw down for one today )...we were passed to this car sales man (J.T.? i think that was his name) asks my friend to pull into the Wendy's drive thru so HE COULD GET A FROSTIE, because he didnt want to rush back to work and wanted to buy time. I was beyond p*ssed off, and quite honestly we thought he was kidding. but he wasn't. we went through the drive thru because we felt so akward and just wanted to shut him up about buying a FROSTIE (he had been talking about it almost the whole time we test drove it on the freeway)! oh and it didnt stop there, having done my research i asked him about Honda's and pretty much asking him to sell me this car today and he would give me B.S. answers, beating around the bush and making sh*t up, giving me outrages sale prices that he made up because the car sticker right next to him wasn't even close to what he was saying....... There was so much more that i couldn't believe that this man did but thinking about it makes me so mad all over again. oh and he was telling us how if we were curious about Toyota's he'd just drop us off around the corner at their dealership...which i didn't find humorous...i'm telling you this was THE MOST unprofessional dealership EVER.

If i could give this dealership a -5 i would!!!

I would NEVER recommend anyone to go to this Honda dealership to purchase a vehicle. This dealership has seemed to forget that people go to spend their hard earned money on cars, and no we don't want to drive you through WENDY'S! We will not be doing our business at Pacific Honda, they just waste your time and don't seem to value their customers time.

 
Vanessa O. | 2011-02-24

I went in to browse around, and ended up up walking out with a new car.  If you're thinking about buying go talk to Mark Morrow!  He is hands down the best.  Everyone at Pacific Honda was so helpful.  They gave us a fair trade in value for our other vehile and worked out a payment plan to fit our family budget.  This was the best car shopping experience I've had!

 
jessica n. | 2011-02-04

Hmm...idk why this place has such a bad rating. It made me hesitant to go there from OC to buy a car but we did anyways!!  I found a car online & called to see if it was available. Being from OC, we tried to make a deal over the phone before driving there and we were helped by JT.  He gave us a price range we were able to deal with so the next morning, we drove down there.

Once we got on the lot, we found JT & started the negotiations =)  He was very friendly and approachable with a good sense of humor.  Right off the bat, he gave us what we were asking for but it was on the higher end of that range...but he did stick to his word! =)  My bf negotiated a little more and then we sealed the deal.  It was a no-pressure experience.  We went with friends who were looking for an Accord and JT was very knowledgeable in regards to the different levels of trim & options with each.

Car buying takes time and if I had to do it again...I would definitely go back to Pacific Honda.

Other people on the lot were very friendly and the finance lady (Dottie) was super sweet too!  Thanks Pacific Honda! You guys really are the helpful Honda people ;)

 
Nina G. | 2011-02-02

I have purchased 2 new cars from the Honda dealership in the past few years and have been very happy. Recently I  purchased a used car from their certified used car lot. I took it in for service and had a communication error with the service dept. and went over to the used lot to talk to the manager Lenny and he handled everything.  Lenny gave me excellent service and went out of his way to make sure I was satisfied and happy.
I would recommend buying a car from Pacific Honda Certified Used Car's to all my friends and anyone else wanting a dependable car!
Thank you for great service.

 
Jason L. | 2011-01-28

Wow. Congrats to Pacific Honda on having the nerve to send me an anymomous message about my review calling me a "tool" for writing a negative experience. I speak the truth and I'm not surprised by the lack on unprofessionalism.  Congrats to the Manager or whoever sent me an anyonomous message.

 
Jennifer R. | 2011-01-27

So, I bought my 2008 Honda CRV here, as for Sales it was status quo, they were friendly & helpful, but in the end they are car salesmen, what can I say...
I just went to the Part & Service side for the first time and wow, I am impressed.  I typically get minor oil changes and such at my local service center, but needed a few things done after 2 years of owning the car so I thought I would try out the dealer service...everyone from the Parts, Service to the Cashier were very friendly, extremely helpful, even went as far to install some accessory part I bought for free.  Well, that just sealed my business, I will be back for sure!
For all those that think going to the dealer service is a rip-off, I always thought so too, but thanks to Pacific Honda for changing my mind!

 
s c. | 2011-01-25

Brought in a car purchased at this dealership for warranty work.  It required 2 separate trips to accomplish one job and the vehicle was not ready on time on either occasion.  The work done required an additional step, that being an alignment, but the service manager rudely told me I would have to pay for it if I wanted it done.  I later checked the Honda Service Manual to confirm that this was part of the procedure and it was.  I wrote the dealership manager, but received no reply - it is obvious that they will not respond.

I will write Honda Corporate and inform them of this dealerships' deficient procedures and how poorly they treat their customers.  I will never do business with Pacific Honda again.

 
JESSICA U. | 2011-01-20

i am complety shocked at some of the comments people have posted about how Horrible Pacific Honda is. My family has been buying cars from there since i could remember. We have always been treated with respect so i am surprised to hear that they were not respectful. They only way i think they would be disrespectful is because maybe you came at them wrong. remember they are human and if you want respect u should give respect.

the service department has the best service advisors in san diego. they work really hard to make sure the customer is taking care of. They greet you with a smile and it make you feel refreshed and secure your car is in good hands!

if you have a honda i wouldnt take it anywhere else but PACIFIC HONDA!

 
Mary Beth E. | 2011-01-20

I have been taking my cars to Pacific Honda Service for YEARS and have NEVER had an issue...in fact, everyone I've ever dealt with there has been extremely friendly and helpful.  My car is always done timely, and if it has to stay overnight, they always provide me with a rental vehicle from Enterprise.  The shop is clean, the waiting area is comfortable, and the service is excellent.  I highly recommend Pacific Honda Service!!!  Thank you for years of convenience!

 
Maroun B. | 2011-01-16

I do not like writing negative reviews, but this one is a must .... I tried several times last week to buy a car from there ... They really seem not to care about making a deal ... I got a new salesman, who believe it or not did not know the difference between an element and a pilot!!! My wife and I were shocked! Then we showed him the cars we were interested in... I noticed that the posted prices were all 2-3 thousand over priced. I asked the salesman, who said no they are not. He couldn't believe that I told him something like that. So I pulled my iphone out and went to kbb.com , cpo section. I showed him the prices on the cars, and left! He called me two minutes after that admitting that I was right!!! He asked us to come back and that they will be willing to make a deal! And believe me I wasn't asking for a whole lot! The other thing was that this guys kept going to his manager and asking him, and it seemed that the manager didn't care either!
BAD EXPERIENCE, WRONG ATTITUDE!

 
Edelisa C. | 2010-12-14

This is for their Express Oil Change service. I've been taking my Honda here for oil changes since I bought my car back in 2001. As usual, the service is definitely express and my wait is never long. That is, if you come in first thing in the morning like I usually do.

Maybe its an off day for the staff but in the past, when I drive up to the service center, I USUALLY get prompt service from a staff member to come up, greet me at my car, and take in my information before I wait in the waiting area. Those who are regulars know the procedure. Not this time. The song on the radio was almost halfway finished before someone came out to greet me and that was because one of the maintenance crew had to hand signal him that there was a customer waiting.

Other than that little blip, I got the usual customer service that I know and love. The waiting area is clean and there are always complimentary coffee (with GOOD flavored creamers), water bottles, and up to date newspapers and magazines while I wait. Now if only  they would quit promoting their discount cards to me because 10% off a $450 price tag for a 30-60-90,000 mile service, free rental car for major services, 10% off oil changes, and a free oil change is not enough to convince me to buy their $125 discount card. I go elsewhere for my major services because even with a discount, I'm paying too much!

 
Angelo F. | 2010-12-10

My rating of a 5 only goes to Chris Y. and his team/friends (Bo and Wally)!  Just so I can validate my experience with Pacific Honda, here is what me and my friends have purchased from them:

Me: PreOwned 2003 Honda Accord

Brother: New Honda Odyssey

Friend: New Mercedes Benz (Chris was able to do a dealer purchase so he can sell it to my friend)

Friend: PreOwned 2006 Toyota 4Runner

Friend: New Honda Crosstour

My experience as well as my friends have received nothing short of excellent service from Chris / Bo / Wally.  Chris makes sure you are extremely satisfied even if it means him turning you away to another dealer to get a car.....which he had to do since my cousin was looking for a Toyota Sienna and Chris wasn't able to match the price. (Hard to do with Toyota's)
Wally was so knowledgeable with my friends Crosstour, he just didnt hand her the keys and say "Thanks! Refer your friends to me!"  Nope, he stayed after hours and showed my friend every feature and inch in her new Crosstour.  The patience he had was bar-none!  Thanks for making my friend very comfortable Wally!

Thanks Chris and Team for taking care of me and my friends!  You not only beat everyone's prices, you treat everyone as a good friend!

 
D P. | 2010-11-19

Terrific buying experience.  Purchased a Civic GX natural gas vehicle from Rich Kise and Samantha Hill.  They are outstanding, efficient, knowledgeable, honest, etc.  Wow!  I read some of the reviews here and thought "Oh boy, I'd better watch out", but I didn't have the same experience.  I shopped for a few months and determined they had the vehicle I wanted at the best price in the 5 county area from LA to Riverside to San Diego.   They didn't hesitate to negotiate over the phone and they honored the price we discussed when I drove 70+ miles to get there.   Financing was painless and the upselling there not too bad.  Everyone I encountered was friendly and helpful - and they were busy the Saturday I was there - 11/13/10.  The whole process was around 2 hours once I arrived.  Unbelievable.  They've called twice this week to check on things and offer assistance.   Kudos to Rich - probably the best salesman I've dealt with so far.   I think it helps to work out the price ahead of time.  Also, I didn't have special credit issues, so it was a straightforward deal.  I'd recommend them without reservation.

 
John M. | 2010-11-14

I went in to inquire about a specific car. I asked them not to run a credit check until I gave the OK. They ran one anyways and also weren't able to deliver on the car I wanted.

 
Alison F. | 2010-11-06

I'm updating my rating to a 2. Pacific Honda can thank Gerrie for the rating change. I FINALLY received the payment. Numerous calls went unanswered. I finally said if I don't talk to someone I was going to report them to the BBB. I ended up being transferred a couple of more times to phones that don't seem to have voicemail. Someone in the service department finally gave me Gerrie's extension. I called and guess what?! She had voicemail. Wow! I left her a message and was called back 5 minutes later. Unlike the others I had spoken to she actually followed up with me the same day. In fact, she was able to get a check cut that day and I picked it up within 4 hours of speaking to her. Pacific Honda needs to treat their customers EQUALLY, whether they are buying or selling a car. They could have had me as a customer after I sold the car since we decided to buy another car, but we went elsewhere.

 
Jose K. | 2010-10-01

Service is not professional. Attitude is terrible

 
Jennifer S. | 2010-09-05

This review if for the USED CAR SALES and Lenny and Vince.

 This is the 2nd car I've purchased from PH and both times they were responsive, courteous, knowledgeable and fair. Neither cars were Hondas.

Lenny even helped me out with feedback when I asked him about a car I was considering from a competing used car dealer. I would definitely recommend Pacific Used car sales.   They fixed every item on the used car that was of concern and allowed us plenty of time to test drive and make a choice within our budget.

As with ANY business they are in business to make money so just do your homework before you go!  I cannot comment about the service dept or new car sales but James in their paperwork dept was great.

 
Katharine H. | 2010-09-01

This place is awful. I've had a recurring issue with the breaks/roaters of my car that no one could diagnose. New to the San Diego area, I went to Pacific Honda. Not only did they tell me nothing was wrong after driving the car 30 miles (really? 30 miles for an issue that could be diagnosed in 2 miles), they tried to get me to pay for the rental car. Excuse me, but just because you couldn't figure out what was wrong and you want to pass the buck doesn't mean it's the consumers fault.

So at this point I had been to about 3 dealerships throughout California with no real diagnosis of the issue. I called Honda Mission Valley, told them I was so frustrated that I was about to trade in my car because I didn't remember that last time it drove right, and they were great. They diagnosed it immediately and wouldn't let me pick up my Pilot until EVERYTHING was fixed. Finally I have a car that drives like it should. What a stress reliever. I am so blessed to have Honda Mission Valley and a service guy like Daniel and manager Tim right in my backyard.

 
Bonnie N. | 2010-08-29

I was shopping for a white, Honda Fit, manual transmission. I contacted several people from different Hondas and finally tracked THE car down at this dealer, according to the guy on the phone. He said, "Come on in it's waiting for you." I get there that night after work and he goes, "Whaaat? I thought you wanted silver. Well here's a silver one and it's manual, or we have this white one that's automatic, both fully loaded." Honest Mistake? Possibly.

Since this was going to be my first car purchase, which is a huge deal, I invited my mom and her guy friend to meet us there and check out the car and ask for their input. They waited there while my boyfriend and I hopped into the silver car for a test drive. Making small talk is good for building rapport but the salesguy somehow manages to find out I'm an only child and jokes to my boyfriend, "She must be spoiled, right? Having mommy and daddy come down to buy her a car?"

That did it, first you bring us down here promising the wrong car, then try to persuade me to buy one with navigation because it's the only one in the color I want, then you insult me as if you know me, my life and my family? Noooo way. Never coming back again unless I get a killer, killer deal and not see that guy's face ever again.

**edit**
Was contacted by management, but it doesn't feel like a genuine apology when they say I should have voiced my opinion sooner, rather than posting the yelp review 18 mos after the negative experience.
Needless to say, STILL NEVER COMING BACK.

 
Carol H. | 2010-08-24

The ignition and locks on my car were jammed.  I bought my car from here with an extended warranty, and they said my repairs were not covered  because it looks like the key is what caused the damage.
I took my car to Mission Valley Honda, not only did they fix the problem covered with my extended warranty, they took care of the rental car as well!

 
Shaina L. | 2010-08-19

Still hate this place.  The jerk man kept calling me until I threatened to have my lawyer contact them.  Rude, Jerks.

 
Jake W. | 2010-08-09

Mel B's description of her Corolla, sums up the situation we were in with my wife's car.  However, I don't think we could have paid anyone to take that car.  We went up to Pacific Honda to snoop around for a CRV or Accord.  A salesman greeted us and started off well.  He had a lot of energy and seemed to know a lot about the cars.  However all the BS didn't start flowing until we sat down to crunch numbers.  He didn't seem to catch what we were laying down and kept giving us numbers that were not what we were asking.  Eventually, he threw out a quote from left field that ended our interest.  We told him that we wanted to look around a little more and consider our options.  He literally, crossed his arms and started pouting like a child.  Never seen anything like it.  We just collected our things and headed out the door.  A couple of weeks later, we decided to give it another try with someone different.  As we walked up, a lady came up to us and again it started well.  She didn't know a lot about the cars we were looking at, but was at least eager to find out for us.  As we sat down to talk numbers, we again were met with the typical back and forth haggling you would expect.  The car we were really looking at was used and had some interior issues we thought warranted a lower price.  We didn't come to an agreement, and wanted to think more about it.  They seemed peeved, but professional.  As we were walking out the manager behind the glass walked out and immediately scolded us for wasting the time of his salesmen.  I was shell shocked.  So much so that I grabbed my wife and just walked out without saying a word.  Looking back, I would have had practiced my french, and belittled that little shit.  Needless to say, we didn't go back and we never will.  Honda is a great brand and it's too bad they have these jackasses representing it.

 
K T. | 2010-07-19

So my review was filtered and i really want their star rating to go down, very incompetent and rude sales!

 
e h. | 2010-07-15

Go with BO!  I'm reading about all the bad sales people and I cant speak at all for used cars but NEW CARS ask for BO! J.P. Bo is the only man you need to know at pacific honda. Many reviews call him interesting that may be understated but he is funny and honest.  he is almost 70!

 
O Z. | 2010-07-03

Worst service center...stay away!

 
Glenn R. | 2010-06-22

I got a message from a guy named Brandon J.  who apparently works as a salesperson at Pacific Honda and decided to respond to my comments in such a thought provoking manner:

"we have to look nice as salesman and wasting our time means we dont feed our families, it does not get ugly unless you make it that way, buy your actions."

Seriously, if Brandon doesnt understand the analogy I used about guys at the clubs, then get a clue.  It wasn't about how you dressed, it's the manner in which you guys carried yourselves before I even stepped foot on the lot.  Haven't you ever heard the expression, "It's not the clothes that make the man, its the man that makes the clothes?"  You guys were there licking your lips and salavating over who gets the next customer.  Thus, it makes sense to compare you to those over zealous guys at the club.  Get it now Brandon?  

Is this really the kind of people that work here?  People who write back to customers defending the poor service they give out?  No wonder people give you guys such poor reviews.  Fucking morons.

 
D P. | 2010-06-18

We bought our Honda civic here. The experience was so bad it was comical. My wife and I had read all the web sites about the dirty tricks car dealers play on you, and Pacific Honda went through them one by one. Pathetic!  We are in our mid 30s and weren't disturbed by their little mind games because we were expecting them -- we thought it was kinda funny -- but there was a poor girl in the booth next to us who was crying, they were being so awful to her. When we refused to get flapped by their antics the sales manager came over to us and told us to leave!  That was a first for us. I called the salesman the next morning to say how sorry I was that the manager had ruined his sale, and he asked if I was still willing to buy at the same low price they'd been refusing to sell at yesterday, I said yes, he agreed, and I drove over and picked it up.  But I'm never going back here again, and I suggest you avoid it too.

 
Linda P. | 2010-06-15

I was looking to get my brakes done and this was my 3rd estimate, which came in by far cheapest, (by more than half). The service guy, Jason, was really nice and they had my brakes done in 2-3 hours. The shuttle guy was awesome, very entertaining. The lady at the cashier desk was super friendly and personable.

I got an original quote at Brake Stop & Auto Repair just down the street on Balboa & Convoy in the 76 garage. They wanted almost $600 to do both set of brakes, which he said I need. I later find out from Pac Honda that I have 70% of my rear brakes left.

I found a coupon for Brake Stop and that's why I went there first. The coupon was for 20% off brakes, which I later find out is only for the service, not parts. They guy, Danny, tried to tell me that a majority of the cost was for part, when it was less than 1/3 of the cost of my total repairs at Pac Honda. It also said there was a free shuttle to work, which actually consisted of me driving myself to work and Danny driving my car back. Super GHETTO.

DO NOT GO TO BRAKE STOP & AUTO REPAIR ON BALBOA AVE....THEY ARE A SCAM AND RIP OFF.

 
maria l. | 2010-05-05

My name is Maria and I purchased a car in April I would of wrote this earlier but wanted to make sure they follwed thru with what they promised to the end Ricky helped me he was great had a great personality and showed that he was there to help me in what could be in best interest to me at the time but now what was promised is not being done thats why I wanted to wait to write this so I understand that you sell cars all day but try to remember what promises you make to client s and keep them that way youkeep them coming back

 
KJ N. | 2010-05-04

I really don't like the car buying process at all but the internet has made things a little easier.  My recommendation is to start at edmonds.com and find out what the car you're interested in is going for --beyond the MSRP and invoice.  Then get dealer quotes and do whatever you can in getting the OTD --Out the door price on what you want.  Find out if they have what you want on the lot and then confirm once via email and another time via a phone call before you go in.  With a confirmation phone call tell them that you don't want any surprises when you go in.  If you don't get those confirmation emails, within about 3-4 hours, don't bother.  We've bought our last two cars at Pacific.  Both times they gave me what they quoted without any games.  The internet quote was non negotiable but was also a better price than any other dealer that I heard from.  It's the same ole' thing when you go into financing --they'll try and upsell you.  If you don't go for extended warranties and alarm systems and such, you'll probably walk out with a decent deal.  The guy in financing was pushing me to "buy" the security system for the car claiming that it didn't come with one unless I paid extra.  Complete lie.  It's standard in the car we bought.  He was claiming that it didn't come in our Honda van either.  Strange that a blaring alarm comes on if we try and open the door while the alarm is set on it.  Must be my imagination.  Anyway, total slime in financing.  This guy used the standard psychological ploy of playing the ignorance, fear, and then guilt card on me trying to make that sale.  Offered me the alarm that was already on the car for $200 and then pouted the rest of the time because he couldn't rip me off.   Anyway, pIcked up a Civic and the sales process took me all of about 30 minutes with another 20 with the paperwork.  If you want extended warranties you can purchase those directly from the insurance agency that does those w/o the middle men of the dealerships.  I think dealerships will act as sleazy as you let them but if you take a few precautions, you can avoid some/most of the sleaziness.  Oh, one other thing about Pacific --they seem to have a larger selection than any of the other Honda dealerships in San Diego from what I've found.  Would have given them 3 stars if not for that outright lie from the greasy haired liar in financing.

 
Mel B. | 2010-04-02

This review is for the sales department.

Horrible.  Horrible.  Horrible.

My baby, the second car I have ever called my own, and the first that has ever had my name on the title, my 14 year old Toyota Corolla with a tape player and 1 hubcap missing is on it's last leg. That's right people!  A tape player!  Rather than wait for it to die on me on the freeway, the hb and I thought we'd get started and check things out.  The Accord is high on the list of possibilities and we were in the area. Why not?

The salesperson "helping" us was completely useless.  It's sales goddammit, and you gotta know your shit!  You have to at least know the difference between satellite radio and a navigation system!  You have to at least be able to open the cars!  Oh, and don't leave us for another customer, say you'll be back, and never come back!  He even complained that he didn't want to walk that far to show us a car.  Who does that?

My hb is easy, and I mean that in the best possible sense.  If this dude had more knowledge and sales skills, we might have walked out of there with a new car. Thank god he sucked, cause no car is better than one without a car payment!

 
Molly S. | 2010-03-25

I was recommended to Pacific Honda by a friend as a dealership with integrity and kindness towards their customers. I was very disappointed to find none of this.

I was looking to lease a car. After the first negotiation resulted in me walking out, I got a phone call from Rich Kise asking me to come back to "work something out"

I drove back and was willing to negotiate further. After Rich quoted me a good price and I agreed to it, he informed me it was not valid and he would have to still put it in the computer. After he did this he said he could no longer offer me that price and was asking me to pay a higher monthly value- all after he had already showed me paperwork on a specific price.

After more negotiation, and the color of my vehicle was brought up, it was brought to my attention that the car I wanted wasn't available in the color I preferred. When I informed Rich that I was not interested in any other colors, he responded and I quote

"Not to sound like your Dad, but you should be appreciative at any car at this point. This is your first car, and you have a lot of high paid individuals in the back trying to work out these numbers just for you. You should just be thankful about what we can offer"

After this remark, I walked out. I did not expect to be insulted not only that I "wasn't grateful" but that I should be thankful that there were "high payed people working for me". Isn't that their job?

Word to the wise- take your business elsewhere.

 
Sylvia W. | 2010-03-20

Same as prior reviewers! If there is a zero star choice, I would choose that!
I went to here since I saw that they had a better sale. However, when I got there, they told me the price was wrong on internet. I bought it due to I felt that the price is pretty much same as other dealers. About 2 weeks later, they called me and asked me to re-sign contract, cuz they said my credit is too new and blablablah...which was totally not the same as they said when I bought the car. They were saying my credit is excellent. Anyway, I checked online and found out there is no way they have the right ask me back to re-sign a new contract. So did I check my closing statement. I called them and told them to give me a writing so that I might as well find a lawyer to deal this thing. The next day, they called me back and said the loan was approved with a very bad attitude.
Now, I am waiting for me first month payment voucher arrived, which is due tomorrow. I called them and requested the voucher but haven't gotten any reply. I wonder who should response for the penalty!!!

 
Eileen C. | 2010-01-14

Review is for service across the street from the dealership.

Over a year ago (2008) I brought my car in for a seat belt that was recalled.  They couldn't fix it that day but were nice enough to offer me a free rental car.  Everything worked out great, and I got my car back the next day.  However, 6 months later I got a threatening call from Enterprise saying they'll ruin my credit if I don't pay the rental car bill. What the.....  I quickly called up Honda and was assured the manager would resolve it for me.

Fast forward to 2010. I brought my car in for a 90,000-mile checkup.  I had an appointment and was told upfront that they were behind and couldn't take my car that day.  Kind of expected it... but at least I was offered another free rental car.  My service rep (Jerremine) was awesome and had a rental car ready for me as soon as I showed up on Monday.  I just hope 6 months from now I don't get another call from Enterprise for an unpaid rental car that was offered complimentary to me.

Summary:  Don't expect to actually have your car worked on at your appointment time.  Honda and Enterprise rental cars don't always sync up.  However, once my service was actually performed, I found it to be good.

 
katrina c. | 2009-12-02

2.5 stars rather than 3 stars.

I've been car shopping for the past 2 months, and overall, I'm not the biggest fan of car dealerships or the sales reps there. The sales rep Michelle Judkins that handled my transaction was very polite and helpful, but when it came to the negotiations, she was really just the pawn between me and her sales manager who called the shots. I definitely felt pressured throughout the negotiations. I'm not appreciative of their negotiating style, but i guess its part of the numbers game. I do love my car, but if I were to do it again, I'd go to a different dealership. They just happen to have the exact car I was looking for. But in the end, i did come out with a decent price.

Overall, I'd recommend that you NOT get a car here. Sorry Michelle. The rest of the sales reps are not very sincere.  The internet sales quote wasn't much lower than what i've seen at other dealers, so there wasn't a point at negotiating directly with them.

My last car was also a honda, and I do like their express oil change center. The guys there were quick, efficient, and do their job. I've never took it to the service department, but I guess I'll be updating on that later.

 
Ron V. | 2009-11-23

This review is for the service department.

I took my car here because the air conditioner stopped working and I have a Honda Care extended warranty that covers the air conditioning system.  After checking out my vehicle, the service department determined that my air conditioner had lost its charge, but they could not locate the leak.  They recharged the air conditioning system, put some dye in the system to locate the leak, and charged me for the service.  When I questioned why the repair was not covered by my warranty, the service representative stated that since they could not find the faulty part, the warranty would not cover the repair.  (Is it my fault they could not diagnose the problem?)  I explained that the warranty explicitly covers the air conditioner, and if the system is functioning normally it should not lose its charge, so I should not be charged for the repair.  I then asked the service representative if the system loses its charge again, and the faulty parts are then located, would I be reimbursed for this repair expense?  He said he would work with Honda Care if that happened.

Two months later the air conditioner stopped working again.  I returned my car for service, and this time the faulty parts were located and the repair expense was covered by my extended warranty.  I then asked about being reimbursed for my initial repair expense, since they had now found the faulty part.  The service representative said I should check back in a month.

A month later I attempted to contact the service representative, but was unable to reach him.  I then wrote a letter to Honda America customer service explaining my situation and requesting reimbursement for the initial repair.  Pacific Honda then mailed me a reimbursement check for the initial repair expense.

I do not know why the service representative wanted me to wait an additional month after the second repair service in order to get my refund.  Was he hoping I would just forget about it?  Was he just being lazy and trying to avoid the hassle and paperwork?  Is there some incentive for the dealership to not have the repair covered by Honda Care?  Maybe Honda Care does not reimburse the dealer the same hourly rate as a paying customer?  I can only speculate.

It is unacceptable that I had to wait 3 months after my initial repair expense and then have to write a letter to Honda America to facilitate my refund.  Finally, when my refund did arrive, there was not even a note apologizing for my inconvenience.

 
Kellen H. | 2009-11-18

Zero would be my rating - after dragging out the negotiation process for our trade in, the salesperson assured us that our blind trade in will not be a problem.  12 days later, we hear from him again that now there is a 1500 transmission repair (the van was running fine) - what kind of scam is going on here??

 
RJ M. | 2009-11-03

** UPDATE: 6/26/10 **
We previously had a horrible experience with this location however I must say Im am now a converted fan of Pacific Honda. Read on..

After the first bad experience I vowed never to return to this location HOWEVER, after shopping at every used car dealership in San Diego (including CARMAX) for my second vehicle I quickly found out that Pacific Honda has the lowest prices. Being one to give people second chances I came back today in hopes of gaining a different perspective and I ended up driving away in a BMW :) .

Upon arriving at the dealership I obviously didnt mention the fact that I gave them one star on Yelp and ranted about the previous bad experience, HOWEVER, during the test drive the salesrep actually mentioned how they took into consideration someone's bad experience on Yelp and had a meeting about how they can change that! He specifically mentioned the situation I had wrote about on my first Yelp review!! WOW! I was blown away.

Being the sales manager that I am though, I wasnt just satisifed with just great customer service I needed a rock bottom price. Thats where Larry P. came in and threw down the most attractive numbers I had seen all day. To top it all off, THEIR INTEREST RATES WERE HALF THAT OF CARMAX, and you cant even haggle on the price with Carmax!  With a near 800 credit score Carmax was giving us above 8% on interest, Pacific Honda was significantly lower and much much more attractive. Do yourself a favor, if youre in the market for a used vehicle go see Larry P. at Pacific Honda and I guarantee that youre getting the best prices in SD county. We've purchased 2 cars from them in the past year and now my sister in on her way to purchasing another.

** Previous Review: 11/03/2009 **

If I was able to choose 0 stars I would. My experience is this, my parents purchased a mercedes benz at this location and left the same day with the car. After a few days with the vehicle they noticed that the car was having slight mechanical problems. They called Pacific Honda and spoke with the sales manager who told them that they got such a good deal on the vehicle that if they were going to complain about something so small they might as well return the car.

My parents were furious and were going to complain to corporate. Days later they received a call from the sales manager again, this time saying he will fix it. My parents brought the car in, they fixed it, end of story. Or so we thought. A week later, the sales manager called AGAIN, and this time said that the cost of fixing it was more than they expected so they wanted my mother to come back in to the sales lot to take the entire sales staff out to lunch for his troubles! Wow. Were in the process of formally filing a complaint with corporate as well as the BBB.

 
Chimena C. | 2009-10-28

I had to bring Rhonda the Honda here for an airbag recall fix.  They were trying to get me to do all kinds of service.  It took them HOURS to do the service I requested, the airbag.  They were not very nice.  Then I get my car back there is some random screw on the floor AND now when I go over a bump my horn honks.  Awesome.
DO NOT GO HERE.
Honestly I love FTS Automotive in Pacific Beach. They are the best and never rip anyone off.  Its a locally owned business so please drive RIGHT PAST Pacific Honda.  They suck.

 
Kim P. | 2009-10-27

The review is for the Pacific Honda Service Department.

Why isn't ZERO stars an option, because that is what they deserve in my book.

My Honda Civic was making a lot of noise so I had the Pacific Honda Service Dept diagnose the problem. They told me I needed two new front wheel bearings as well as new compliance bushings and quoted me $1100 for the work.

I declined the repairs and decided to get a second opinion. I took my car to another shop (see my review for Automotive Remedies) and it turns out I only needed one wheel bearing. The total cost of the repair was only about $200.

Long story short, Honda tried to rip me off. This wasn't the first time either, the tried to rip me off during my 60,000 mile check-up as well. Another case of up-selling and suggesting unnecessary repairs.

Avoid them at all costs, they are dishonest swindlers.

 
Ben Y. | 2009-10-19

Eric H's review reminded me that I owed these guys...

What a bunch of incompetent idiots! I was looking to buy a car about 6 months ago, and figured I would give Pacific Honda a shot. I was pretty set on getting either a Fit or a Civic Si, and all I wanted to do was test drive them before buying one.

The "salesman" took me for the crappiest test drive ever in the Fit, literally around the block - "great" I thought, "it is, in fact, a car." That's all I was able to get from the experience - I wasn't even able to see what the car was like at greater than 25mph.

Then I wanted to test drive the Si. He said he would be right back with the keys and some info packets for me. He never came back with either.

I finally got fed up and went back to the main building, only to find him smoking with his coworkers, and BLATANTLY ignoring me. Great job jackass, you just completely blew a no-effort sale. How do you even DO that? He was just an ass from the get-go. If they haven't fired him by now, I'm sure he's dead broke anyhow from not selling any cars.

So, Pacific Honda, due to your complete and utter incompetence, and lack of respect for a would-be customer - I bought my shiny black Civic Si from a different dealership. Oh, and I've also made sure that anyone I know from here on out who is interested in buying a Honda goes somewhere else. Not that you guys need help with that, but I'm just trying to do my part.

 
Eric H. | 2009-10-19

"I am a gentleman so I will not cuss you out..."

That is how one of my conversations literally started when I picked the phone up from a salesman at Pacific Honda berating me.  Now there was some misunderstanding that took place before this conversation, like when I "gave my word" that I would come in and buy this car.  

My family is in the car business and I know a lot of ex car salesman so I know how stressful it can be to have your livelihood be attached to few and far between sales.  However, I can barely stand how salesman use tactic after tactic (it's like your not talking to a human being) to "help" you in your car purchase.  

So after the 3 minute lecture about how I need to change my life and be a more authentic person, the salesman's manager called me back, not with an apology, but just wanted to sale me the car after his salesman royally messed it up.  

I understand misunderstandings happen, but I couldn't believe to what degree they will try to pressure and guilt trip a person into making a rash decision (This was by far the biggest purchase in my life).  

Head the warnings that you have seen on Yelp.  Tread lightly through these shark infested waters.  The sharks here are fierce and unapologetic.

 
Stephen B. | 2009-10-13

I was skeptical of reviewers who gave this place 1 or 2 stars but, like other reviewers, I wish there was an option for zero stars. This is a review for the Pacific Honda service department.

After noticing a grinding noise coming from one of my front wheels, I took my Civic to the Pacific Honda service department thinking that I would be looking at a warranty-covered wheel bearing or CV joint replacement. I received a call later in the day saying that the service techs found a rock in my front brake caliper. No problems so far.

When I showed up to pick up my car, I was told by the service rep that there shouldn't be a charge but he corrected himself upon reading the invoice saying, "Yep... $103." Excuse me? $103 to poke around a brake caliper and knock out a rock? This is something that would take around 20 minutes to do, and I'm being very generous with that estimate.

I was shocked and dismayed that after years of patronizing the Pacific Honda service department that I would be treated so unfairly. After making a stink about the price, another service rep was called who attempted to provide clarification for the $103 charge. Apparently, because Pacific Honda estimates one hour of work before diagnosing the car's problems, that gives the service tech license to charge for an hour's work even if he spends only 5-10 minutes on the problem. This, as the rep stated, "is how mechanics make money."

This is, in fact, a shady business practice. An estimate is not license to charge for the full amount of the estimate just because it feels good. That's why it's called an "estimate."

Honda corporate will hear about Pacific Honda's service department practices and, of course, I will make it my business to ensure that people I know no longer go to Pacific Honda for services. Such a shame.

Support a community mechanic who you can develop a trusting relationship with. Stay away from Pacific Honda. Your checkbook will thank you in the end.

 
Michael H. | 2009-10-11

My mother's car broke down unexpectedly last week and she just wanted to do a lease.  i told her i'll look in to 09 clearence sales.. and I shopped for 3-4 day last week until i got the right car for her.   i visted about 10 dealer ships, and made and receive many calls. I had a good experience with Ted so I thought I would share that with you.

For Honda, I was looking at Accord LX and LXP.  Pacific was out of LXP but they had about 10 lX left in the lot.  the price they quoted me was decent price ( i shopped around ..  Sd, OC, LA..)  they were willing to match the lowest internet quote.

I was a walk in and talked to salesman name Ted. he was older gentleman and he was not pushy he let me test drive accord and civic and he gave me the price break down if i buy from them.  

I ended up buying a Camry 2010 ( 0% interest..  honda is 2.9 for good credit) , but If I bought the Honda Acoord, I would of bought one from him.

ted
-pro
will not try to force you to close you the moment you sit down.

honesty - I told my mothers credit score.  when they pulled it it was higher then I expected, they told me about it .. some dealers will trying to use that info agaist you.

$$ for the 09 accord ,  they quoted pretty good number compared to
other honda dealers in the area, and OC area. ( ( for the best$, you would have to do your own market reserch..  like anything else.)

-Con
I pull the credit score with them.  They did some calculation for me.  and the # was bit off.   monthly payment should of been lower by $25.  either there was a hidden fee.  or their finincial manager was bad at math.  I didn't get to find out the whole reason, because I ended up buying diffrent car. but basically car costing $5000 more would of got the same monthly payment number.  ( same down payment, same %, including sales tax and $400 registeration fee. )

 
Linda S. | 2009-09-20

I knew exactly what car I wanted and decided to go to Pacific Honda to get my Civic. I selected my car, got approved, paid the downpayment, and drove my new car. It only took 4 hours.

As I waited during those 4 hours, the salespeople were rude to other potential buyers. This father came with 2 kids and asked a saleguy about the features on the Honda Pilot - only to be handed a pamphlet to look at it himself. Even to each other, salespeople were rude. My salesguy had a printer issue and asked for help from his co-workers. He was laughed at and they didn't help him at all. He figured it out himself.

My biggest problem was after I got my car with the finance department. My first payment was due and I called Honda Finance to find out why I haven't gotten my account number yet. Well, to make a long story short. Pacific Honda "screwed" up the paperwork and didn't send it to Honda Finance so I never got an account number. Pacific Honda wanted me to come back to resign the paperwork that they screwed up. This was a month after my purchase date. Why did it take so long to find out that the paperwork was done incorrectly?

And then I thought my first payment was due to Honda Finance, it was actually due to Pacific Honda even though I asked them about it. It took 2 months to figure this all out and I ended up having to pay 2 months of car payments to Pacific Honda. I was not happy with my experience. I will not come back to Pacific Honda.

 
Angela P. | 2009-08-27

hey folks!  If you're looking for a new or used car, try Pacific Honda first.  I have never had such a pleasurable experience with a car salesman or dealer.  Ask for Rich, he's an honest guy that won't hassle you or feel pressured to buy or just look.  I purchased a used 2003 Honda CRV and was very happy with the entire transaction.  Even Dottie in the Finance Dept was so honest and made you feel at ease with signing all those forms.  

I got an awesome deal too and that alone is so rare.  My detail job and clean up on the car made me proud to have a used car.  I definitely recommend them and hope you have a great experience like I did.  I plan to defnitely go there again if I ever make an auto investment.  

thank you, Rich and Pacific Honda, you made my birthday so special !!!   xoxo

 
Melissa W. | 2009-08-14

Went there to get touch up paint, but ended up checking out some cars. My bf and I walked around the lot and not one person came over to us. My grandparents own a dealership and their sales people are always outside and ready to help. There were two guys on the lot smoking and talking about their glory days. Didn't even look at us! I went inside and the girl at the desk was on the phone. Sorry but you shouldn't have to search to find someone to help you at a dealership. I guess they don't care whether or not they sell cars.

 
JustPeach E. | 2009-08-11

My parents wanted to buy a new car and I tagged along to make sure they didnt get ripped off or taken advantage of. Pacific Honda was only the second place we went to and man does this place lacks customer service! Not to mention their dealership prices on the cars are 2k - 3k more than other honda dealers in SD. The only reason we even bought a car from them is because they had the right color and my father didnt feel like spending another 4 hours at a different dealership.

Our salesman seemed as if he hated his life. Wasnt too friendly and didnt talk much unless spoken to when looking at cars. Here and there he would crack a smile. When asked what the difference was between two Insights he responds with "this on is a LX and this one is an EX". Come on now, really? Be salesperson! So I went on to ask the differences between the LX and EX, so then he told me. We asked to take a test drive and he acted like it was a waste of time. Maybe because we told him we were just looking around? After we test drove the car and liked it, we asked about what the car comes with and specifically asked if it comes with floor mats and he said yes. After calling around to find out competitor prices and negotiating, we decided to buy the car.

And let me tell you, the sales manager or whoever he is (the one who says yes or no to the deals) is a douche bag! Maybe the reason why his sales people lack customer service is because they learned from him! When trying to negotiate a lower price he told us that he doesnt have time for this because he has 4 other cash for clunker deals to work on, and that if we were to go to the DMV and bring back a $4500 voucher to guarantee his money then he would make a better deal because he is afraid that the gov't will run out of money and he wont get paid for our clunker. I couldnt believe it! This coming from a manager position really tells you something about the way they treat customers here. And I watched him interact with other customers also, he makes them feel like they do not matter and doesnt care if he gets their business.

So right before we move to the finance part, we go outside to take a look at the car to see if we got what was promised. 2 things were missing; the plastic trunk liner and floor mats. When asked about it the salesman said he would get the liner and then checked if the car even comes with floor mats. Lo and behold that car doesnt come with floor mats! Now i dont know if it was a honest mistake or not but what kills me is that he didnt even say he was sorry for giving us the wrong information or that he was wrong. All he said is that none of those cars come with floor mats.After complaining he called his manager to see if he can get some sort of discount for the floor mats. After talking to the manager he tells us that we can get 10% off the floor mats (total: $93). Well thats great because we already get 10% off with the Honda VIP card thats included in the purchase and when I mentioned that, salesman just said yea and gave me this look like 'oh well'. Why would you offer someone a discount that they already have in the first place?! It takes a lot to upset my father, but he doesnt like dishonesty and i could tell he was pissed!

Paul in finance was seriously the saving grace to our experience here. He was happy, energetic, funny, made us feel comfortable and just plain out gave great service. He also got us the floor mats that were promised to us in the first place because he, like most people, believe that deals and promises should not be broken! Especially when buying a car!

Would I buy a car here for myself? Nope! But I wasnt the one buying this time

And the only reason this place even gets 1 star is because of Paul and yelp doesnt allow zero stars!

 
Angela H. | 2009-08-08

I've already decided on purchasing the Fit- all I need is a good price.

I went to Pacific Honda yesterday to test drive the Fit. Mark, the internet manager, was super nice when I told him [kind of last minute] that I'd have to push my appointment back by an hour. He set up my appointment with some guy named JT with no hassle.

My bf and I go in a little early, and the front desk calls JT out. He's very nice and all- even tells us that we smell good (??) and leads us out to the lot. Then begins the list of minus points in my book.

First, he forgets my name. To me, a good salesperson = someone who remembers the customer's name (and if he can't, he should do a quick check before heading out to the floor). Mark was DEFINITELY good at this- when I called him in the morning and told him my name, he acted like he remembered exactly who I was, and instead, made it sound like I didn't remember HIM.

JT asks us if we're looking for a Civic. MINUS ANOTHER POINT. Seriously, don't they have all this info written down somewhere? I specifically requested for a black Fit Sport with navi. He ends up leading us out to a silver Fit at the end of the lot.

He then lets me test drive it (since the car is for me). Mark calls JT, and JT tells him he's with his "3:00 PM appointment right now". I'm betting he forgot my name... again. It was nice of him to let me say hi to Mark on speakerphone, though.

JT then tells us a little about himself: how he has two kids; his wife is a registered nurse, so even if he doesn't sell us a car, it doesn't matter to him, blah blah blah. Nice story.

He asks me if I'm trading in a vehicle, and I say yes... under the Cash for Clunkers program. First, he tells me that my car doesn't qualify. I've already talked to other dealerships and I KNOW that it qualifies. Minus another point. He also says that he doesn't like dealing with it and that he doesn't do it. In the next sentence, he tells me that he just completed the rebate for someone who ended up paying MSRP for his car, anyway. That doesn't even make any sense!! Minus more points!!!

Then he asks me if I'm buying a car today. I say no. He immediately becomes unhappy. My bf's staring at me with wide eyes. I say there's no way I'm going to plunk down $22k on the spot because someone told me to. Nobody buys a car without shopping around first. JT tells me that it's not fair to him. Then how is it fair to ME?? Besides, I thought it didn't matter to him whether or not I made a purchase at all because his wife is an RN.

He cuts our appointment short because all of a sudden, he's "busy". He says he'll be willing to work with me if I decide to purchase a car right now, today. Otherwise, he basically told us to get the hell out.

I've dealt with other car salesmen before, and nobody was this ridiculous or rude. Not to mention, this place gave me the highest quote. Too bad Yelp doesn't allow negative stars. DON'T EVER, EVER COME HERE!!! I haven't been to another dealership yet, but I'm 99% sure there's a better salesman out there for me!

 
lars h. | 2009-08-04

Well, this review is about the used sales department.

I know what I am doing, so I am not the easiest buyer.

I found an Honda mini-van on Autotrader from Pacific Honda. It was listed for 18999 excluding TTL. I went and looked at it and asked for their best offer. I was told it was 20859 out the door. I got that in writing, and left.

I called the sales guy Albert later, and told him I would give him 19000 out the door all inclusive in a cash deal. He discussed with his manager and said yes. I went down immediately, and funny enough Albert kept disappearing and his used car manager 1 and 2 tried to tell me that the price was 19000 before TTL, so I could get it for 20700. Lenny (Manager 2) started to become abusive and told me "do you really think you could get this car for 19000. Why should I sell it to you for that price. Who is supposed to pay tax and title" I told him that I made an offer for it, and they would be more than welcome to say NO, but that was the offer. Take it or leave it, and stop this nonsense. He continued to try to push me to accept a higher price.

It was the first time I have ever experienced a really abusive car "not- sales person". I hope Lenny does not have to this for a living, because he was the most offensive and incompetent used car sales manager. He should perhaps try to get coaching to understand sales psychology. I do not care, if his wife yelled at him during breakfast, his kids needs braces, he needs to move 10 cars today or be fired, or whatever. Do not ever treat a buyer like this.

I have done sales coaching for large tech sales departments, and Pacific Honda should consider getting professional help, because it is the most insulting experience I have ever tried from a "reputable" dealer.

PACIFIC HONDA - DO NOT BELIEVE A WORD WE ARE SAYING.

 
m m. | 2009-07-31

I purchased a car from this dealership 3 years ago and the service was pretty good so went back last week to get a new car  This latest experience felt like the typical car dealer experience- I was being played for a fool and insulted so I left and bought another make and am pleased that I did.     The express service at this location was pretty good as they are open on Sundays for oil changes but that has gone down hill too.  The last time I was there, I waited 10 minutes for someone to come and take my service order when there was no other customers in line.  When the "lady" came out with her clipboard to take my info, she had  a mouth full of food with crumbs in the corners of her mouth-yuck!

 
Brian R. | 2009-05-30

I rolled to the Pacific Honda "For all the right reasons!" but left with no reason to ever go back again...

I'm sure Honda makes great cars and I'm not knockin' them for that. I didn't buy and that's that...However, the guy that first contacted me was being a dick and I was just over it. I hate when sales guys are pushy and don't back off even when you ask them too...

I even got insulted as if I didn't do any car research before hand...blah! I'll shop somewhere else with less hassle!

 
Ting L. | 2009-05-13

This review is for the maintenance department. Simply, they don't go there. I have been there 4 times, and they never get the work done on time.

There was one time that I dropped off my car at 9am and they called me up at 2pm telling me that no work had been done because my alarm keep going off when they are trying to get into the car. They didn't have my remote control to unlock the car because the staffs insisted that they don't need it. So not professional!

Even though they gave me a 20% off my next visit, I am still not very happy about wasting my time. They could have called me up earlier instead of calling me 5 hours later and complaining about my alarm had been going off for more than an hour. And, that is surely my last visit.

1 star for getting work done.

 
Meg M. | 2009-04-23

car shopping is never fun.

Even though we had the internet quote, we wanted to see if they could match or beat that. of course, they werent so sure at first. . . they never are because they can do anything with the price. i would've easily gone through an auto broker to take out this middle man haggling, but the car i was in the market for had a great resale value and it was actually financially better if i got new rather than used.

We knew what we were looking for and never budged in upsale of things. Give us the care and lets go..... 3-4 hours later, that's not cool. We didnt even budge on the price we wanted, and they conceded.

The auto dealers are desperate right now. Use that to your advantage and you can save alot.

HK's Parting shot:
-- Go internet sales and save yourself alot of time and haggles.

 
Jenn G. | 2009-04-08

Car salesmen are known for being kinda scummy but this place has the worst of the worst! I was trying to trade in my Audi for a Used Honda Accord and I delt with a man named J.T. not only did he take up my entire weekend with fake deals and phone calls to get me into the showroom he flat out lied about the price. We talked about no money down and what my payments need to be and after two days of back and forth we find ourselves in the finance room (after they ran my credit!) and after the last signature for my NEW car i hear... so how do you want to pay for the $3,800 down payment? ... what?!  what did he think would happen with the old bait and switch approach?? I would get in there and think.. oohhh sure, now I can make a 4K down payment. What really mad me and my family mad was when we asked to speak to his manager about his less than par sales approach, his manager had a arrogant jerk attitude about  it and NOT ONE person apologized! We walked right out and bought a car the same day somewhere else. DON"T trust these guys! I've never experienced such terrible customer service in my life! Get everything in writing also.. he said a 1 year bumper to bumper warranty came standard.. and what do you know, by the end of the sale suddenly that's not something they could put in writing.

 
Mikey H. | 2009-04-06

I bought my Honda up north, and this was the recommended place for service.  Overall, I've been pretty satisfied with the service department.  With the exception of the time two years ago when they told me I needed a new transmission.  I have a 2000 Civic and have followed the regular maintenance schedule religiously.  This car has to last me 20 years because I can't afford a new one.  

Today's visit was a breeze.  Oil change, engine check, rotate tires, etc., but I told them about  my slow power windows and they lubed them up for me as well.  The people are very friendly.  

Back to the tranny...LOL!  I was quoted a little over $4500 for them to rebuild it.  I was like "What the Fuck!  It's only 7 years old."  So I told them I would think about it and did some internet research.  Found a direct number to the corporation and explained my situation calmly and then asked for a "goodwill repair."  Some internal higher ups reviewed my case and approved it.  I only had to pay a little over $900.  The girl runs like new.

My only complaint is that I couldn't connect to the wifi.  Other than that, the service center is great!

 
Halie D. | 2009-03-14

i wish there was a 0 stars option!!!
this review is regarding the service department, which in my estimation is not worth a second of your time.
i got the run around and walked out shaking my head and mumbling "f**ck these schenanigans."
the service rep who helped me neglected to tell me that the technician had "discovered" my struts were out (which turned out to be BS). This so-called problem resulted in a terrible sound, worse than the one i brought the car in for (a bent fender, i learned, rubbing against my wheel when i made a sharp turn). when i returned 5 minutes after driving out of the parking lot to find out what was amiss, the technician drove me around in my car. he made an effort to drive over pot holes and bumps to punctuate the newly found horrible noise -- all the while explaining it was perfectly normal for a civic with nearly 100,000 miles.
I've always trusted honda mechanics with my civic. so, leaving pacific with a stinking suspicion, i headed for mission valley honda. the mechanics there quickly discovered a lose bolt and tightened it for free. i haven't heard any clunker sounds since.
there were so many other small details of the experience that irked me, but you get the jest, so i'll leave you with this advice: seek competent mechanics, not these buffoons!

 
S C. | 2009-03-10

Honestly the sales department was okay.  We didnt get the best price here (Mission Valley Honda and Poway Honda) will give you better pricing! and wont try to sell you a bunch of junk like pinstripes and wheels guards for 500 bucks.  I wish I found this out sooner or else I would have purchased at another dealer.  I bought two new hondas within one month.  The other was at Poway Honda which the service has been amazing so far. It really has been night and day between the two delaerships. I am not trying to be unreasonable but I think I can make a good assessment since I bought two vehicles from two different places.  One side everything has been great at POWAY HONDA.. great pricing. .great service. great perks (free oil change, free accessories, great price)  at Pacific Honda it was (okay pricing.. and  crap service and attitude)  The service department are the rudest people ever and they are not willing to help you.  Brought my new car in to fix a noise issue and they basically turned me away saying they couldnt do anything.  Tried calling on the phone and the guy at the service department acutally HUNG UP!
Anyways I wouldnt recommend dealing with Pacific Honda.  Save your self the trouble and go to Poway Honda.   This is the best advice I can give you.  And I would highly recommend you take it.  It will save  you so much headaches and pain.  Although I cant gurantee great service at POway since it really depends on the sales person also and we all know there are just some nasty people out there.. But at least the overall dealer attitude is to serve you and look out for the customer.

 
Jason B. | 2009-02-26

Went in today because I got a great quote on a "NEW" 2008 Ridgeline through their internet sales department.  Showed up and find out the "new" car they told me about actually had 4,400 miles on it.  Ok, first strike but I'm still into it because I'm thinking I'll get a better deal than I thought.  Go to the lady's office start talking numbers and she had the balls to come back to me with a price that was HIGHER than what they initially quoted me...and that price was supposed to be on a brand new car!  Unbelievable.  Classic bait and switch.  Strike two.  The final straw was the fact that they offered me almost $3,000 less for my trade in than the Kelly Blue Book trade in value.  Strike three.  I'm done.  Don't waste your time with this place.

 
Krissy F. | 2009-02-15

Overall had a good experience.  Bought my first Honda here and I totally love my car.  I really don't have anything negative to say about this place...

 
Etienne K. | 2009-02-14

The service center guys are pricks. They ignore you and play dumb.
I went there for the express oil change.  I pulled into the area and a sign says wait in your car for a service attendant.  They are supposed to come over and get your info, etc.  When I pulled up, they all looked over at me, then went about their business.  So I sat in my car and waited.  Several guys walked right in front of my car, no eye contact, no greeting, nothing. I waited some more. I recall a song on the radio coming on and the entire song ended and no one came over yet.  I know they saw me because they initially looked up when I pulled in.  After that, they all intentionally never made eye contact.  Some of them would occasionally glance over in the general direction of my car, and then look at each other.  They were giving each other looks like "I'm going over there, you go"
By this time another song on the radio was getting ready to end.  I started the car and pulled away.  As I was driving away, I noticed they tried to sneak a quick peak at me pulling away.  
Those pricks knew I was there waiting and they did nothing about it.
A lot of the reviews talk about the crappy sales people.  Well the service people suck just as much.
I reckon they pull this little stunt so people will get fed up and drive away (less work for them).  They get paid by the hour so what do they care about customer service?

 
Stella's Mama L. | 2009-01-28

ok... so yea... i wish i had read all the reviews here. i just figured i had a friend buy her car here. and i bought mine 9 years ago that this place a good to go place. THINK NOT!!!
monday, jan 26th, chinese new year. my parents and i went to dimsum and i have been known to have needed a new car for years. so my mom decided (in her good spirit cause it was new years) to go to honda right after we finished lunch. i was sooo excited!
we got to pacific honda. parked our car in the guest parking area and walked out and started to stroll straight to what i have been eyeing for a year. the 2door accord v6 coupe. i showed my mom what i wanted and she liked it too.
right away a car sales person, named richard, came out saying he'd love to help us with finding the car we need and would love to work out a deal to make us happy... so far so good?
well, we haggled and haggled and finally came to an "out the door" dealio of $30,000. sadly i ran out of time and had to go to work. so we had to walk out and say the "we'll think about it". he was polite and gave us the estimate paperwork and said... "sure, think about it and come back in wed at 2p". we were glad to have the time to think and also shop rates from our own banks.
wed, jan 28th, came along and 150pm we started to go to pacific honda. we got there with open arms from richard and that he would bring the car over and have it washed. my mom looks at me and says... "hold up, we didnt sign anything, lets talk numbers and get down to the nitty gritty". so he sat us down at his desk (didnt offer anything to drink or anything!) and just busted out the numbers we came up with the other day. but my mom was planning that if we pay for the car out right CASH he'd better give us a better deal. you would think?... well, we haggled some more and some more and each time richard walked back to his "manager" he'd always come back with a yes. basically, we were striving for $27000 "out the door". we finally brought him down to $27990 "out the door" but we were unsatisfied and just a measly $990. so richard insisted on bringing his manager out to meet us. thinking that managers are suppose to be professional and good at mediating situations, THINK NOT with this one! tall, skinny, prickish of a small as mouth bastard obviously did not care for a sale. most of the time a customers is gonna ask... what harm will happen but a simple "no". at least we asked right?... well, we decided to ask the manager "hey man... can you just make it an even number and go down to $27000". no answer from him... just folded up all the estimated paperwork and walked away from us!!!! OMG! i was pissed!... what kinda customer service is that?! all he couldve said was "no, sorry but we cannot do that... how about... " RIGHT??!?!!? and to add on the economy now?... i KNOW  for a fact dealerships are hurting. amazing that he'd pass up a deal for $990!!!
anyways... richard came back and said... "ok my manager says that he'll take off only another $200". WTF IS THAT GONNA DO?!?! we got up and said, bottom line, $27500 "out the door". richard agrees. we agreed. you think everything is ok now right?!?!...
ha!
we get lead into financing, signed papers galore, and pay for the car out right with a trade in car of $2000 for our old car. after all that is said and done... we drove off with the new car and went home... on the way home...  my mom says... "omg, i paid $27500 in cash and he also took our trade-in value old car for $2000... so basically i paid $29500!!!" financing might have made a mistake... we looked over our contract and it did state clearly that it was $27500 "out the door", so we called right away and talked to richard who lost connection or didnt answer all the calls i made. (i felt like a crazy insecure girlfriend calling over and over again!) but we finally got to him and he transferred us to his manager and of course... lost connection again! i called and asked for the manager and i get transferred to his line and i get his answering machine twice! then i finally called again... and got a hold of him and of course... he "lost connection" with me 3 times. i started to get pissed cause it was as if (definitly) hanging up on me. so by the time i got the manager on the phone i was pissed and yelled... "hey, richard and us talked and finalized on $27500 "out the door" and we are looking at our finances and noticed with the trade-in we are paying $29500 technically?! what do i do now", he says... "look calm down... do you just want to bring the car back?!" so i picked up my purse and got the car... drove it hard back to pacific honda... as i approached, richard was getting off of work and just yelled "you can get your old car back over there"... i couldnt believe that these people would back outta a $27500 cash deal for $2000!!! wow. unbelievable!
we walked in... there were 2 other managers sitting there like they were the mafia... and just simply says... "heres your money and keys"

 
Naomi A. | 2009-01-11

This review is of the used sales department and finance department:

I used to drive a civic and had it serviced at Pacific Honda (although I hadn't bought it there) so when a friend was asking me about Honda dealerships I brought her to Pacific Honda. My boyfriend at the time was a car salesman for a while a few years before so he came along as well to make sure she was getting what she wanted and wasn't getting screwed over.

She found something she wanted, we sat down with the guy helping us and when he couldn't close he called in the sales manager. The guy was a total DOUCHE. As soon as he realized my x used to be a salesman he was a total jerk, asking my x if he was trying to screw them out of a deal and this and that. Totally disrespectful and confrontational. If I were my coworker I would have walked out but she didn't and I don't fault her, that's her business. They gave her a price she liked (which was still more than I think she should have paid, but that's neither here nor there). We went over to finance and the finance guy was already tipped off because when she didn't want the extended warranty he started talkin shit asking my x if he talked her out of that too. Completely unprovoked.

YES... ALL OF THE NEGATIVE THINGS YOU'VE HEARD ABOUT CAR SALESMAN ARE TRUE AT THIS PLACE. My blood boiled after our "experience" here. I complained both to the dealership and to corporate and never got a response.

Since my x and I weren't the "customers" I guess they felt like they could treat us how ever they wanted. I never took my car there again for service and when the service dept called me and asked if I would consider trading in my civic there, I told him no because of the experience I had with the used car sales manager douche. I'll never give them another penny and would advice others not to either. I DON'T THINK I'VE BEEN TREATED SO POORLY IN MY LIFE.

I guess they don't like it when their customers are educated and informed and they can't screw them over. If I could give the used sales dept a negative billion stars I would. I wish I knew the names of those two dudes so I could put them on blast. If you know them, tell them to read this.. and tell them to go to therapy for their aggression issues. Who knew people could get so worked up over the sale of a used civic? What is it made out of... solid gold!? I'm done.

 
Mikey D. | 2008-12-06

I Love Pacific Honda...!! They have an awesome service team and surprisingly they're prices are lower than jiffy lube or mom and pop places... My Service Technician "Bill" is awesome and always follows up... Thanks for making my 2007 Honda Civic brand new again!!  it was service not to forget...

 
Doug K. | 2008-11-16

I recently bought a new car at Pacific Honda. I got a good deal, and I had a great buying experience. Pacific Honda was the only dealership in San Diego that allowed me do everything over the internet.

I needed a new car for the last year. Driving a nine year old Saturn, I was aching for new wheels. I did my research. I knew the vehicle I wanted. I even did recon trips to the local dealerships early on Sunday mornings to scope out their stock without being accosted by the sales people.

When the moment of truth came, I used Edmunds.com to price the vehicle and request quotes from local dealerships. Every Honda dealership in town sent me robot replies. Every one of them spammed me, except one. A real person at Pacific Honda sent me a reply within an hour with a quote and addressed the specifics of what I wanted.

Check him out. Rich Kise, rkise@pacifichonda.com . Rich and I, entirely over email, discussed his inventory and my preferences, he answered my questions, and we even negotiated the price. Rich knew the exact car I wanted. He didn't bullshit me. He told me he did not have the car I wanted. Then he went out of his way to discount a car with more options to meet me at the price I was willing to pay.

If I had such a great car-buying experience, why I am giving Pacific Honda four stars? Because once you think it's over, you have to go through Finance. Even if you get a rock-bottom deal on the price of the car, the dealership makes its profit in Finance. Until the hard sell in Finance goes away, no dealership gets five stars in my book. In Finance you hear every terrible story that could happen to your new vehicle, with a pricey option to cure every one. It's like your high-quality Honda is about to explode as soon as you drive it off the lot. Steel yourself, get through Finance, just say no.

The internet approach to buying a car is for the hunters among us, not the grazers. If you think buying a car ought to be like a trip to Abercrombie, don't click to pick a car. You'll get slaughtered. If you're going to use the internet, you must do your research, know the price, be prepared to compromise, and have your payment set up in advance.

So what deal did I get? A 2009 Honda Civic Si Coupe, Dyno Blue Pearl, 197 horsepower, six-speed manual transmission, sports suspension, all the safety gear plus premium sound, high-performance tires (free), splash guards (free), wheel locks (free), theft deterrent system (half-off). It purrs. My out-the-door price was $23,115. When I started, I estimated my out-the-door price at $24,273. Pacific Honda beat them all.

Final note. I do not work for Pacific Honda. My review is based entirely on my own experience; please read my other reviews. I have never even met Rich Kise. It was his day off when I came in to purchase the vehicle, but he had the deal all set up. There was no bait and switch. Rich did fine by me. I recommend that you ask for him by name.

 
Nikki L. | 2008-09-08

DO NOT GO HERE! I REPEAT DO NO GO HERE!!!  My boyfriend and I recently went into Pacific Honda to test drive a Civic Hybrid.  At first, the service was great but after the test drive, the sales person was relentless.  We knew we wanted to buy but just not that day.  We kept telling the sales person that we are "just looking" but he kept insisting to give us a better price.  After one hour of trying to leave, he called in his sales manager.  The manager ended up giving us a better price than the suggest sales price. They started off at $26,000 and brought the price down to $22,900.  MSRP was $23,370.  It's a great price for a hybrid especially in this market.  However, we still felt it was too soon to make a decision.  This was when the sales guy turned into a devil.  We tried to be nice and asked for his business card.  He wouldn't give us his card and refused to let us leave.  We asked for a minute to think, and decided that we were heading for the door NO matter they said.  Just as we made it to the door, the SALES Manager blocked us and asked us why we were leaving.  Again, he told them "we were just looking."  We even felt guilty.  Then, it got NASTY!!! The sales manager started calling my boyfriend a lair  and that "he wasn't a man of his word."  He accused us of backing out after we had given them a promise to buy.  We never gave him a promise to buy.  Again, we told him that "we were just looking."  It was their fault for playing the numbers game.  The manager got angry and became RUDE and unprofessional.  Whether the customer buys or not, he should've never accuse someone for lying.  Even worse, the way he approached my boyfriend was the way someone would approach you at a bar looking for a fight.  It was BAD! I'm in sales myself, but I have never seen anything like this.

There are two lessons learned from this:
1-DON"T EVER BUY ANYTHING FROM PACIFIC HONDA
2-you can buy a car under the suggested retail price.  (Be FIRM w/your price and you'll get it  if you really want it)

 
jessie m. | 2008-08-05

I bought my first car here, and the service was exceptional. Scott came to pick us up at our hotel in Hillcrest, and everyone we dealt with was really wonderful. We had none of the problems with the service other reviewers have mentioned, but we did begin the purchasing process before moving to CA--maybe that made a difference? Regardless, Scott was a gem.

 
Charles B. | 2008-06-29

My wife and I just bought a CR-V from this dealer this weekend and we had a very good experience.  We worked with their internet sales department and we got a great deal, the sales guy (Mike) we worked with knew his stuff and the main "dude" Bo, treated us right.  We were there for almost 4 hours as they needed to get the car from another dealer, but they were very friendly, offered us beverages and kept us company while waiting for delivery of the car.  Overall, I would recommend this place, but I would advise going through the internet to ask for a quote before coming into the showroom.

 
Lux W. | 2008-05-11

I was very satisfied to read all the negative reviews this piece of shit place had......Pacific Honda was the worst experience I've had at any business. Ever.

When I first got there they had me fill out the credit report before they even let me look at any cars.......what the fuck is that?  Very rude!
Once I was able to look at cars the car salesman, Jim, drove me around  to look at the different lots they had.  But he drove like shit, screeching around every corner...and I'm sure he tried to sell that same car to someone else later.  

When I did find a car that I liked, they told me a price that was almost double what the car was really worth.  I'm sure since I was a first-time female buyer, by myself, they figured I wouldn't know any better.  He continued trying to sell me the car for way too much and laughed at me every time I gave him my offer.

Jim was such a sleaze-ball and also offered me less than half of what the car I wanted to trade in was worth.  He didn't listen to anything I said, was completely arrogant, cocky, and out-of-line.....A typical salesman with all the reasons why people HATE car salesman.

Pacific Honda....for all the wrong reasons.

 
Daniel H. | 2008-02-13

What can you really expect from a car dealership?  Seriously?

I give it two stars only because I wasn't expecting much, and didn't receive much.  Here are the details:

We were looking to purchase a 2008 Honda Civic EX-L AT 4dr for under 20K "out the door" (OTD) which includes taxes and tags.  This was based on calculating an estimated true invoice, dealer holdback (Honda is 3%) based on some formula's found on the infamous fatwallet "now to negotiate a great deal on a new car" thread.

I would have settled for anything under 21K OTD.  The salesman we dealt with wanted to sell us the car at 19,881 before taxes and tags but he presented us with the "60month payment" amount which included particular (and expensive) options (teflon paint coating, alarm upgrade, 6yr-100k mi warranty) and led us to believe that these were included in the 19,881 price.   We came in the next day to finish the deal, and then we discovered his misleading information (aka the fine print).  Turned out those upgrades were another ~4K which was pretty well hidden and not explicitly made clear in our previous meeting.

Well, needless to say we walked out the door without a car for a second time.  Not the best experience.  I realize that part of the issue is my naivety and inexperience in the world of car sales, but still...it leaves a bad taste in your mouth.

Now for the 2stars, despite their misleading sales tactics, Pacific Honda does have a matching program where they will match any price from a another dealer as long as written proof can be submitted.  You get the price you were offered at the other dealership and then you get a scratch card that gives you anywhere between 100-500$ off that price (more like 100$--don't let the 0% chance of getting 500$ trick you into thinking you might get a great deal...haha)

The car salesmen are just trying to make a living...but seriously, doesn't honesty and straightforwardness make happy (aka return) buyers?

 
Charlie L. | 2007-12-19

There are few experiences in life that makes me wish I can have negative star ratings, but Pacific Honda is one of them. I never thought anything could top my Turkish Airway experience (see my Turkish Airline review), but this definitely wins the "do not repeat" contest.

I was helping a friend in the market for a Honda Civic recently, and after talking with a handful of area dealers, Pacific Honda came in #4 in terms of best prices. However, they promised to beat other dealer's deals if we show up in person.

Having not been born yesterday, and having bought nearly a dozen vehicles for myself, my family, and my friends, I knew the promise of low undocumented prices likely meant that we will be caught for hours haggling. However, as I was already in the area having dim sum, I decided to walk over to see what kind of deal I can get.

In my lifetime, I have probably dealt with 30+ dealerships in half a dozen cities from Baltimore to Seattle, and Pacific Honda hands down tops the most likely to screw you over chart.

IF SLIME BALLS GREW ON TREES, THIS PLACE WOULD BE AN ORCHARD!!!

The sales guy Mike was only a minor fruit... he didn't bother turning off his mp3's while talking to us, and after realizing he couldn't jerk us around (I laid down the rules upfront), he quickly defaulted us to the sales manager. I did not catch the guy's name, but he immediately gave me the creeps... turns out the guy is off-the-scale slippery, slimey, cocky, and downright disrespectful that a new word need to invented to describe him.

As someone who doesn't take shit, I got up and left within 5 minutes of this guy jerking me around - the price they promised never materialized - they wanted us to pay was $500 more than the lowest price from other dealers. WTF??

And of course, nothing beats feeling like I needed to take a long shower to cleanse myself of the dirt and slime... the feeling is akin to falling face first into a pile of dog shit. How the hell this place manage to stay in business boggles the mind.

DO NOT GO THERE! STAY AWAY LIKE THE PLAGUE.

Go to Poway Honda (see my next review), and ask for Glenn, the sales manager, and tell him Charlie sent you.

 
Warren W. | 2007-09-23

I got my minivan here a couple years ago, at their giant tent sale.  I had done my homework, and knew exactly what I wanted.  Fortunately, they had just such an Odyssey in stock.  I didn't have to deal with a whole lot of haggling, since I wasn't in the mood for it and told them so.  I gave them my bottom-line, which was based upon my pre-approved loan from my credit union.  Not a bad transaction, but not great, either.

Service has been pretty good.  One thing they did screw me on, however, was when my wife needed to have some work done on the electrical system, they only offered her a courtesy ride as far as Mission Valley.  When we bought the car, they had told us that the shuttle would be able to cover her ride to "Just about anywhere in San Diego."  Guess that policy changed.  She had to pay for a $50 cab ride back to Chula Vista.

Fast forward to Spring, 2007.

I was shopping for a used Civic.  I had once again done my research online, and found 2 nearly identical cars, one at Pacific Honda, and one at Honda Mission Valley.  Remembering my semi-decent experience from the last purchase, I started with Pacific Honda.  I figured it would be good to have both of my cars from the same place, so service would be simplified.

So I took a look at the car, and drove it around.  There was a pretty good-sized scratch on the front of it, and asked them about it.  I asked why they didn't fix it before they marked the "Certified Used Checklist" that said that everything was ready for sale.  They checked their records, and said that it had only been brought in 2 days before, but they wouldn't dare let it sit on their lot any longer than it had to.  In other words, they were hoping that they could sell it without fixing the problem, in order to turn a buck on it sooner.  Real smooth, morons.  Goodbye!

I'm going to Honda Mission Valley to try out that other car.

 
Jookie K. | 2007-09-17

I do wish I had read Mohammad, Allison, and Noly's reviews before going to Pacific Honda--unfortunately, I had to experience the discomfort in the flesh.  Like Noly, I went there to check out a car, and unlike Allison, they did let me test drive it.  However, I unwittingly got sucked into a 3-and-a-half-hour haggling session, where the salesman actually insulted myself, my parents, and our sensitive financial situation, by saying that if HE had a daughter, he wouldn't let her buy a used car because it's not as safe.  Clearly, if WE had the means, we'd be sitting sturdy in a hardcore Volvo rather than looking at the cheapest Honda cars.

After I declined to buy the car at the price he offered, the salesman laid a guilt trip on us for taking up so much of his time.  Guess what?  I will argue to the bone, and for sure I would have stayed and haggled for another 3 hours if it meant getting the price I wanted, and deserved.  But no go.

 
Mohammad P. | 2007-08-20

Liars! Liars!! Liars!!!

Bought a Pre-certified Honda Accord from them.
Showed me one price (sticker on the car), but when I was negotiating they changed it to a higher price right away and gave me the excuse "Doesn't matter what is written on the car, what matters is what is written on the book."

Anyway, My car was stolen and I was on a desperate situation to buy a car right away. So, I proceed with their "rule". After all the negotiation was completed, they let me take the car with me. But there were a few pending items (Changing wheels, Changing tires, Extra key with the remote, Floor mats, Car detailing, wash etc.) they promised that they will fix them later. After a few days when I have returned to finish my pending items, guess what, they kept denying all the things that they have promised to fix !!!@#$%&!!???!!&!**??!!!

I just went straight to the finance department and told them I am NOT buying the car if I don't get what I was promised. Then the Finance head (very nice guy) stepped up and got involved into the matter and arranged all the items promised.
Finally I kinda got what I want (The floor mats and the key-remote were really not in good shape. I have to change all the tires after a few months because they were all real bad). I just wish I got all those without all these hassle.

Dealing with them was one of my biggest nightmare. God forbid, I would NEVER go to them again to buy another car. My advice, Don't buy any used car from them, but if you have to buy one, make sure you DO NOT buy the car (sign the deal) until everything is fixed as promised. Other wise they will keep you in an infinite loop of hope of fixing them. Not sure if you can tolerate that frustration or not, I couldn't.

 
Al A. | 2007-06-19

The dealership recently moved across the street into a new building. I purchased a Civic Hybrid here and my parents purchased an Accord here. I worked with an interesting gentleman named Bo. This guy is good friends with ex-Laker coach Phil Jackson (pretty cool). He didn't bullshit me and was straight up with me. In the end we got the car that I wanted at the price I was willing to pay. Everything went smoothly and to this day the car is running great.

Thanks Bo for doing business with me.

 
Jehman H. | 2007-05-29

DONT TAKE YOUR CARS HERE for service.  I've had my S2000 in for 30K service.  They are supposed to change both transmission and differential oil.  I normally do my own oil changes.  Well sometime after the 30K service (which was ~$500) it was time for an oil change and I had the car up on a lift.  I noticed that the drain bolts for both tranny and diff had not been moved.  They still had the factory paint marks on them.  More recently I had my car in there to repair a broken window and get a factory hardtop.  I also let them do the 60K service (insurance was paying for it, that's the only reason I had them work on it).  Now there are terrible squeaks from the suspension.  The total cost for all the items and work was almost $5000 and they didn't even have the car washed or detailed when I got it back.  This place is a joke.  By the way, they are owned by the same people that own the Ford dealership on Clairmont Mesa Blvd.  The repair shop there is the worst in the county!!!!!!!

So I just go the car back (Again) with the new hardtop installed.  The installation job was amature.  They didn't adjust the mounting pins correctly so the top sits too high.  The rubber seals between the top and the car are barely compressed.  When you get on the highway you can hear wind rushing through.  These guys are turkeys, don't screw your vehicle by taking it to these amatures!  I'm going to have to adjust the top myself now, so it's done right...

 
Nolando T. | 2007-04-21

These guys sucked!  Talk about high pressure sales.  We went in there to look at cars...just look.  When the saleman approached us I made that very clear.  He said that was fine and he understood.  He showed us a car we expressed no interest in and kept saying how good a deal it was.  Despite us not wanting to have anything to do with that car he continued to try and get us to buy it.  After he couldn't get us to buy the car he ran inside and got his manager who proceeded to badger us more about buying the car.  I had to reiterate to the sales manager that we were just looking to which he responded,"Well, you're obviously here because you want to buy a car, right?"  I finally snapped and proceeded to leave.  The saleman asked to escort us out of there which I thought was a nice gesture until he shook my hand.  I was hoping for an apology but as he shook my hand he said sarcastically,"Sorry I tried to sell you a car today" and walked off.   I will never go back to that dealership again...EVER.

 
Steve D. | 2007-01-23

Ok, I am not one to make snap decisions on big dollar items. I bought my new car from these guys about a year ago after a lot of price haggling and comparison shopping. It's amazing how different the prices are from one dealer to the next. I got quotes, with options, from almost every dealer in the county (including one idiot named Doug from Weir canyon Honda in Anaheim that accused me of using his bloated price to talk down other dealers).

Pacific Honda was very easy to work with. I told them what I wanted, gave them the price I wanted to pay (after researching what was appropriate) and done! Easy! Still had to sit through all the paper work but what are ya gonna do?

Why is it that I only remember the name of the jerk in Anaheim and not my own sales guy? (A lack of vitamin B perhaps)

Anyway, Pacific Honda was the least painful of all the dealerships I worked with. I highly recommend going there first and saving yourself all the trouble I went through.