Mossy Toyota in San Diego, CA


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On this page you can find detailed information about the company Mossy Toyota in San Diego, CA.

The following is provided current addresses and telephone numbers of all branches car dealer Mossy Toyota, and using the card, you can easily locate it visually. Also on the page provides information on dealer Mossy Toyota in other cities in the California.

Mossy Toyota


Dealer Info:


Phone(s):(858) 581-4000
Address:4555 Mission Bay Dr, San Diego, CA, 92109
  • Monday: 8:30 am - 9:00 pm
  • Tuesday: 8:30 am - 9:00 pm
  • Wednesday: 8:30 am - 9:00 pm
  • Thursday: 8:30 am - 9:00 pm
  • Friday: 8:30 am - 9:00 pm
  • Saturday: 9:00 am - 8:00 pm
  • Sunday: 10:00 am - 7:00 pm

Reviews on Mossy Toyota

 
Daniel W. | 2015-04-23

I bought a pickup from this dealer, I was happy, start from next day, under the dash board of the passenger side will make clicking sound randomly every time I drove it. I sent it back to dealer on 04/13/2015 to find out what went wrong. the answer is going to cost me $2400.00 to fix, on top of what I paid $21,500.00. so, what you think ! I will never ever go back to any of Mossy and tell all my friends stay away from... they should tell me the true or fix it before they sell it to any one..

 
Josh L. | 2015-04-22

This dealership is dishonest and disrespectful.  I spoke to the dealer on the phone and we negotiated a price, which he assured me multiple times was the final price, all I needed to do was come in and sign the paperwork.  I was adamant about this, as I had to drive an hour to get to the dealership.  When I got there, he confirmed the price, showed me the car, then disappeared upstairs.  His "manager" then came over and said that the price quoted was based on me trading in my car, which I had not mentioned I was interested in doing over the phone.  He then said that they could meet me at the agreed upon price if I bought the alarm (~$1000), which he claimed was already installed in all the vehicles they had on the lot, and could not be uninstalled.  I later found out that all toyotas have the alarm, and the dealer has the option to activate it. After a long dialogue and speaking to a few managers, who continued to disrespect me I finally walked out.  I was assured that a senior manager would call me the next day to sort everything out.  Once again I was lied to, as I did not receive a call from the manager, but rather from another salesman trying to sell me another car.  During the negotiations they even said that I should have known the price was too low and expected to have to pay more.  I got the car for a lower price at Toyota of Carlsbad the next day.

 
World T. | 2015-04-21

In order to save time, I made a 12:30 appointment for my 10k mile service check-up. I was told it should take 1 hour to 75 minutes max, so I decided to wait in the lobby. 2 hours later I finally received my car. Either provide your customers with the correct wait time or speed up your service please.

 
Maribel B. | 2015-04-20

FIVE Star Review for Ms. Sally Thu Tran.

Sally is the cutest and most patient sales person I have ever met (Trust me, I've gone through cars like no other). Sally was very knowledgeable, extremely professional and attentive. I highly recommend you call ahead and ask for Sally.  She will answer all questions and doubts you have when buying a car. I just loveee my Prius C :-)
I vote for Sally and Mossy Toyota!

 
Kim T. | 2015-04-20

Go to Mossy, and go see Patrick! I first went to Toyota San Diego. The salesman knew nothing about the Prius I was interested in, and was just trying to shove a lease down my throat. I knew more about the car then he did.

I then went to Mossy and Patrick was amazing. He was not pushy at all. He is extremely educated on all of the vehicles. He did not try and talk my husband and I into anything, just offered us answers and expertise.

When we sat down to look at numbers, you could tell he wanted everything to work out in our best interest.

After we purchased our car he set up all of the technical features for us before we left. Bluetooth, Entune audio, etc. He even adjusted the treble on the stereo on the AM stations! He made sure we understood how everything works.

I would highly recommend Patrick at Mossy.

 
Gana Y. | 2015-04-19

Jennifer was our sales rep and Sam was our finance guy! They were great and went above and beyond to help us. It was a great experience and we received a great deal!

 
David P. | 2015-04-15

I rarely give one star reviews unless I was left with a very bad impression- never to return. Unfortunately, that was the poor taste of business that I felt at Mossy Toyota. They'll try anything to get you into their dealership- even claim that they have the exact car I wanted when they did not. I was looking for a 2015 Corolla S Plus with a Slate Metallic exterior and blue accent interior seats. I called ahead to see if they have this exact model since I didn't want to waste my time driving up here. The guy with an asian accent at the dealership said they did have one and that he'd pull one out for me when I arrive. So I did, and to my disappointment there was none. The same guy wasn't able to see me since he was with another customer so he had a coworker lady show me their lot. She was very nice and helped me look through their entire inventory for the exact car I wanted. She later apologized and said it looks like they did not have any and she was surprised the guy on the phone told me they did. Instead, she was selling me on other colors instead.

Anyway, we got to the negotiation table and I showed her an ad from another Toyota dealership that had the price I wanted. I had checked with the Toyota of San Diego in Grantville and they had said they would price match it. I wanted to see if this location would as well since I was already here and ready to buy. She showed it to her head manager and this is when the entire experience went downhill. He came over and started crunching some numbers in front of me and said he couldn't match it exactly, but could get close to it. It was still a couple hundred dollars short so I politely declined and was starting to get up from my seat to leave. He repeatedly tried to get me to stay by saying "Why do you want to keep wasting your weekend looking for a car when you can just buy right now?", "It's only a couple hundred dollars short, but I"m giving you is the best you'll get", and "Work with me and tell me what price you want". It's very simple. I told him if he can't price match the ad then I'll save both of our time negotiating and go elsewhere. He was very insistent on keeping me in my chair and it was getting very annoying to the point of petulance. He kept on trying to say he was giving me what I wanted, but the price is not the same. It was the typical car salesman personality that you would expect and evade when buying a new car. Ultimately, I told him that even if he was able to give me what I wanted and at the price I wanted, I would not even buy from here because the entire experience was poorly based on pressure selling. My gf and I got up to leave and he didn't even offer to shake my hand, but the nice woman did.

This was my experience here. Obviously, it's a hit or miss at dealerships since you get different sales reps, but since this guy was the manager, you'll probably have the delightful time of having to deal with him. Long story short, I bought a new car- from Toyota of San Diego in Grantville. Their service was superb with no pressure selling at all.

 
Richie S. | 2015-04-14

This review is based on the car wash service.  

I'm not easy to please when it comes to car washes. I expect when I pay good money for a wash that time and care is taken on my car and it looks as good if not better than if I do it myself. I've tried a few washes in the area that have been terrible and decided to give this one a shot. I'm glad I did.

Drew and his team kill it every time. I come about once a week and haven't been disappointed at all. They take their time and wash the car as if it was theirs, which is rare. I have a brand new Audi and don't want it run through a machine wash so they hand wash it for me which is great.

Wash quality and service can't be beat, 5 stars across the board. I have already referred several guys at my company. Thanks guys!

 
Trista L. | 2015-04-13

5 star review for Eddie! He was very patient showing me both the Prius C and Corolla. I test drove both and ended up getting the Corolla. Even after I got my car, Eddie was very helpful when I had a question about the Bluetooth settings.

Make sure you ask for Eddie!!

 
Matthew B. | 2015-04-11

I had the best car buying experience that I have ever have, by far, at Mossy Toyota.  Zino Dabdoub was extremely professional, knowledgeable, and considerate.  I would not hesitate to recommend Mossy Toyota, and Zino, to anyone.

 
Jessica C. | 2015-04-08

Thu killed it on the used car floor today!!! I walked in complicated and confused and spit a list of things I wanted to her. She pointed me in the right direction and lead me directly to a car that hit everything on my must haves list. It was as easy to test drive as it was to find, and it was easier to purchase than it was to sign the dmv documents. I recommend going here if your thinking of a new ride. Make sure you ask for Thu, she's awesome.

 
Murat H. | 2015-03-28

I have a transportation company. i bought car from them, i brought 3 of my friend and made them buy car (2 hybrid avalon, 1 prius v) even though there was a ubxx financial deal at kearny mesa dealer.  They offered me oil change deal and from day that i got that deal, they keep changing the price. im tried of negotiating about the price. im not into the $5-10 but if you are offering deal then you have to stick on that deal. you cannot keep change it!

you guys are thinking that you are making more profit by charging me $10 more but actually you are loosing a lot more than that! i will never recommend you guys and bring any of my friend to you to buy a car.

 
Victoria C. | 2015-03-28

I went to look at possibly trading in my car for something newer and worked Thu. Although I didn't trade the car for my own personal reasons, Thu was very helpful and informative. I especially liked that I did not feel like she was trying to force me into anything. When I am ready I will def. go back to her.

 
Lourdes M. | 2015-03-28

I have been at totoya escondido which is filled with snobbish , liars.
I have been at toyota Kearny villa and they said out the door price was this and at the end it's not.  Take a look at their prices. Do not believe what they say. Do not sign documents before checking the out the door price. They are worst than escondido.
Toyota Poway,Too much conversation and will just end up nothing.
Toyota mission bay, look  for Bernadette devera . She will help you and be with you until the end of the sale. The first person who knows the definition of out the door price. She helped me with what I necessarily wanted. People are always complaining about the long wait. Well we are buying a car and they just want to make sure that everything is ok . The best Toyota dealer of all.
Please before buying any toyota check mossy Toyota first.

 
Paul C. | 2015-03-26

I love this place. Great atmosphere. I usually hate going to a car dealership but the customer service experience is awesome. Thu (Sally) Tran is the only person I work with. She is very helpful and take really good care of me when I'm there. She cares about her customers and listens to their wants and needs. Ask for Sally Tran she is awesome.

 
Robert I. | 2015-03-23

When I saw this place only had 2 stars I couldn't imagine how a place owned by Toyota could possibly have such bad reviews until I came here myself. The service center promised me my car would be done in 1.5 hours which is extensive considering I was getting an oil change and having my blower(ac and heat) looked at. Having knowledge in cars I know that all they do is hook up a scanner that tells them what the problem is, there is no problem solving involved... 2.5 hours later I am here waiting and told it's "complicated" if this wasn't a lease I would've already solved the problem and fixed it myself.
I also had the opportunity to overhear what others got to deal with. I wasn't surprised to hear similar frustrations murmured throughout the hall of service desks.
We have 14 company cars here and they act as if they are doing us a favor by servicing these vehicles.

Waste of time, go to another location, I decided to finish this review months later after seeing it in my drafts since the experience is still fresh in my mind. I am going to a different location for my current service that's due. Stay tuned.

 
K B. | 2015-03-21

This dealership is a joke. They have single handedly seen to it that my next car will be a Honda.  I bought a toyota certified vehicle from them ( huuuuge mistake) and when I came into inquire about my warranty their customer service rep ,Sparkle ,informed me that I didn't have a warranty and I was wrong about everything I thought I had covered.  Basically it was a fight to get any sort of work done with them and ruined my once very high opinion of Toyota.  Thank you Toyota of pacific beach for wasting my time. I hate you.

 
Tim B. | 2015-03-17

Please let me sum up my experience with Mossy Toyota.  I was searching for a 4Runner and checked out a couple on your lot.  I decided that the Trail Premium would work best for me.  A couple days after I visited your showroom, I received a call from Saul, a manager (on Saturday 3/14) and he indicated that he just traded one of his Limited models for a Trail model, but he did not know if it was a Trail Premium or not.  During our conversation, we got "disconnected" (I think he hung up).  I called right back and within 30 seconds, Saul had moved onto another customer.  Saul never called me back.  

The next day Alex sent me a text indicating that it is a Trail Premium, so I agreed to come back and check it out.  Turns out he was wrong - it is a does not have the premium package.  Alex told me that he has a Trail Premium "in a storage lot" that is 1.5 - 2 hours away.  After pressing him on details of the storage lot, he admitted that it was really just at another dealership - a blatant lie.  At the end of the visit, Mike, a manager, promised he would research the availability of the Trail Premium I am looking for and he would get back to me later that day (Sunday 3/15) or at the latest on Monday.  Today is Tuesday and I still have not heard back from him.

I know buying a car is not a fun experience, and I do not have very high expectations from the sales people, but giving wrong information, telling lies and not returning phone calls as promised, is unacceptable.

 
Lisa M. | 2015-03-14

Would have given one star but the salesman Jeremy was actually pretty nice but overall, I had a bad experience there and bought my car elsewhere. The sales manager I didn't care for AT ALL.

 
Keith W. | 2015-03-08

I was interested in purchasing a Highlander through the Costco Auto Program.  I set an appointment with the salesman that handles Costco members.  He was aware of my interest in a Highlander and said he had one on the lot for me to look at.  When I got down to the dealership, this salesman told me that the Highlander was exclused from the program but he would give me a good deal.  No wonder car salesman are held in such low regard.  I will never buy anything from Mossy Toyota, ever!

 
Katrina F. | 2015-03-07

I had the pleasure of being with my friend while she bought a car from Jennifer Minadeo at Mossy Toyota. I have always hated the experience of buying a car there always seems to be a game being played where you know your going to lose because your in need and the sales person knows that and they take full advantage of your need. Jennifer made us feel welcome and comfortable as we test drove and had questions. She was so knowledgeable and willing to help us save any way we could. To add to the experience she was so easy to talk to that my friend felt that she has made the right decision buying a car that she loves not that she needs. I will be buying from Jennifer soon.

 
Bruce C. | 2015-03-06

I took my new dodge vehicle here last week for a car wash as it is on the way to my office and very convenient location for me. I am a single dad who runs a small business and I work 60+ hour a week and have been working at this pace for over 10 years. The point is my time is valuable to me and the location of this dealer between my kids school and my office was the first thing which attracted me here. I spoke with Drew who was extremely helpful and a fantastic service representative. My car is a brand new 2015 but it has some paint defects from the factory which the dealer is going to fix, plus I was rear-ended sitting at a stop light picking the kids up from school so there are repairs to the paint which need to be made meaning I only wanted the basic wash until these other paint and damage issues were corrected. Drew understood completely, got my car washed, had me wait in the comfortable lobby they have enjoying a free coffee and then he came and got me when my car was finished. The car looked great, the widows were clean and no water spots. He complimented me on my car and said everyone there wanted to drive it. Great Experience, this is where I decided I'm going to get my car washed once a week and detailed when needed.

This week, today is 3.6.2015 I decided to stop in again between dropping my kids off at school on the way to my office at 8:30AM. The car wash sign is out in front of the dealer so I pull into the line thinking I can get in and out because I'm probably the first customer of the day. After waiting a few minutes in my car and nobody from the dealership coming out I got out of my car and asked a guy walking by in a red sweater if the car was is open, he said yes and at this time another guy walks out and asks what I want. I explain again the paint defects I'm waiting to get corrected and I just want the basic wash and he tells the guy in the red sweater to take my car and run it through the wash. They didn't give me a ticket, work order or any type of paperwork to take to the cashier inside. The second guy just walked me into the dealer and said go straight back over there to pay. The cashier asked me for the ticket and I explained they did not give me one. After some data entry in his POS system he was able to take my money and give me a receipt for the car wash. I proceed outside to wait for my car and guy in red shirt brings my car out. The windows are smudged and hazey, the side mirrors look like someone rubbed armor all on them, there is still soap on the paint and the windows are now dirtier than when I brought it in. Not being able to see out of the windshield after a car wash is not only a safety issue, it is unacceptable. Both the guy in the red sweater and the other guy start making excuses such as well you only paid for the basic wash. So if you get the basic wash it means your not really getting a car wash, they are just spraying your car off and not concerned with if your car gets clean or if you can see out of your windows when they are done.

Now they did offer to run my car through their car wash again but after having to deal with their excuses on why my car was not clean, the exact reason I handed them my money to clean it, I became aggravated that I had to call them on their shitty job and  that they would not do the job right the first time or admit it was a bad job. No honor or pride in their work.  I did not have time to wait on them anymore. Plus I don't believe when someone screws up a simple thing like a car wash that giving incompetent people the same job is just going to result in more incompetent work. I don't know if the soap still on my paint or the water spots are going to damage my paint but I will follow this up with another post once I have taken the time to wash the car my self and thoroughly inspect the worst car wash I have ever received.

Bottom line is Drew was fantastic and I though I found my forever car wash which was convenient and reasonable priced. After this second experience I can't see my self doing business with them again.

I wish I could add pictures to this so you could see how sloppy this job was and the lack of care which was placed in doing this job. Update, I figured out how to add pictures, notice the quarter sized dollop of soap on my hood, the debris still on the paint and the smudged windows. It's hard to see all the smudges and water marks because the car is white but I will now have to wash this myself before my trip to LA, so I can see clearly through my windows for my 4 hour drive.

 
Thuan V. | 2015-03-03

I'm so glad that I went to this location to buy a car. Thu Tran was extremely knowledgeable and helped me make an informed decision on my new car. What I liked the most was that she answered all of my questions honestly and did not put any pressure on me while I was trying to make a decision. Buying a new car is a big deal, especially since it cost so much money! In the end, it was the sincere professionalism (and a great deal!) that I signed the papers and left that day with a new car.

 
Cami T. | 2015-02-28

Came in to check out some cars and was greeted with excellent customer service by Thu Tran! She was professional and extremely helpful. Thu was insightful with her responses to my questions and was able to help me make an educated decision on what my next steps to purchasing a car were. Would definitely come back again just for her!

 
Bobby J. | 2015-02-27

I have been going to mossy toyota for about seven years now.  I keep all my papers and update my truck constantly.  I am just over 111,000 mi. and know that my truck is in great condition.  I bought this truck in 2008 and have babied it.

I have chosen to go to mossy because I am loyal, and in return hope they would reciprocate the notion towards great loyal service.

I went to get an oil change and smog check today, from which may be my last time going there.  I was told that my smog check could not be done, yet was handed a vehicle inspection report that passed with flying colors.  The inspector did not issue me a certificate because he chose not too.  This is stated as a quote on my inspection paper.  The last place I received my smog test, was at this location.  

The last couple of times I have been in there, they have given me quotes on service requests that have exceeded amounts around $500 or more.  Really? This last quote was that my transmission is shotty and I will need to pay over a thousand to fix it.  This is a toyota people, the same toyota that your sales staff sells us and says toyota will last you forever.  Stop trying to take our money and just help us.  Also understand that some of us are old fashion and still know how to work on vehicles, we just choose to come to you because we trust you and it saves us time.  

The oil sticker put on today says to be back for next oil change at 112,000 miles.  Seriously?  It is the little things that leave large dents in service.  Not to speak of the dent left on my front bumper.  Yes, I check my truck constantly because I care about my investments.  So I know what it looks like before I take it in.

The point of this is that I have seen a decrease in good service, from which is costing me several inconveniences.  It doesn't matter how long you have been a customer, or even how much money has been invested; just give them more.  They have families to feed too.  This is understandable.  But honest, great service, is longer lasting and more profitable.  That would be worth my time.

I'm not sure, should I give it one more chance?

 
Rabbit R. | 2015-02-26

Aside from the unavoidable waiting on service.....this place is pretty cool and they make it as comfortable as possible to wait here.  They have fresh popcorn, fresh chocolate chip cookies, a cool kids area (and its CLEAN!) they have plenty of comfy seats, some have a little "desk" for a laptop or book, they have a "lending library" with some books you can take with you and return on next visit, an unusual little shopping area with crafts and gift type items, of course TV and free wi-fi but also a computer set up if you wanted to get online!  Obviously I've been here long enough to wander around to find all these things :)  

Service advisor Piero Balistreri is very professional and nice. I'll be bringing my Toyota here from now on.

Oh yeah - my favorite part - they wash your car free! ( you can upgrade your wash all the way up to professional detailing if you want to pay the extra)

Last thing - they will put new rubber strips on the wiper blades for $7 bucks instead of having to buy all new blades!

*I would give 5 stars but I hate the long wait.

 
Marni L. | 2015-02-26

I didn't even care about the service appointment that I was here for which was handled great by the way. It was the obnoxious and incessant GUM CRACKING of the male employee at the desk that will ensure that I never return to this location again. You could not believe how loud, rude and distractive it was. In addition, he was doing this while talking to a client in the middle of the showroom! How could he or his manager for that matter think this is OK?

 
Kristina B. | 2015-02-26

Best experience in getting a vehicle. Fernando Nambo did a great job in accommodating with my budget needs. Came out with a new car and still with my budget.

 
Travis B. | 2015-02-23

My girlfriend and I went into Mossy Toyota on President's Day expecting it to be super busy and hectic and we were pleasantly surprised. We were introduced to Jeremy Stern and he showed us a beautiful 2012 Camry XLE with only 4k miles on it, but we ultimately decided to buy a new 2015 Camry LE. The process was smooth and only took about an hour and a half total! Best thing is we got the the car for about two thousand dollars less then 3 other dealerships we looked at that day! We would definitely recommend Mossy Toyota and Jeremy to anyone.

 
Robbi K. | 2015-02-23

On Saturday I went into Mossy Toyota knowing that I wanted to lease a new car. I originally had an appointment with someone else but another salesman ended up helping us. I am so happy that we ended up getting to work with Zino! He was helpful, professional, patient, and all about the customer! I couldn't have picked a better salesman to help me choose my new car! He wanted me to be happy with my choice and not settle on a car that I would just be "ok" with and he worked with the sales manager to get me a great deal on a 2015 Camry SE. I traded my 2007 Scion tC in with no money down and I was still able to get close to the monthly payment I wanted so I couldn't be happier.  Zino had all the confidence in the world when it came to selling me a quality product. He believes in the Toyota brand and it truly showed. I would recommend anyone looking for a new car to go in and meet with Zino! I LOVE my new car!

 
Jeff S. | 2015-02-21

I contacted this dealer to purchase a new car.  
Alex was the representative who would contacted me back. I provided the color, model, as well as options for this vehicle.
I had asked a simple question, what is the best out the door price that his dealership could offer.
He gave me a price for vehicle which was not the same color and did not have the same options but was lower than other quotes that I had gotten.
He then offered another quote, which again was lacking key features that I required for this vehicle. After pointing that out, he finally read responded with a quote for another vehicle which was several thousand higher than any other dealership around.
In the course of about 10 emails, I realized I was wasting my time talking to this dealership since they wanted me to come in to their show room based upon a quote on a vehicle that was not what I wanted.  
Needless to say, I would recommend not dealing with Alex Rangel or this dealership based upon the experience that I had. It is textbook bait and switch were a lower price is offered but it isn't until you look at the fine print more arrived to purchase the vehicle that you realize it is not at all what you wanted.

 
Kayla K. | 2015-02-20

I had the best experience at the new Eco friendly car wash not only did my car look amazing inside and out but the employees were just as great! I would totally recommend this carwash to anyone that wants there car looking like new!!

 
Randy b. | 2015-02-17

My elderly mother wanted to get the 25K service done for her "new to her" Camry.  The car was in immaculate shape except for minor curb damage to the bottom front spoiler.  The entire experience when we first got there was very positive.  Our service advisor was friendly and courteous.  My mother decided to spend about $800+ on new tires and new floor mats because she wanted to splurge.  These items could have been bought at a much lower price online but she really got caught up in the moment and I didn't protest.

When she got her car home she noticed a huge dent and scratch on her front grill and bumper.  She was almost in tears and was beside herself.  I was already at work and really couldn't so much except send her back and let her advisor know.  He told her over the phone he would be off the next day and to come back the day after!  I told her to go back anyway because I was sure someone could take care of her.  The advisor there told her to come back the next day because there was nothing he could do.  He also advised her they knew there was damage her car, basically accusing her of lying.  How can their employees not be empowered to help a little old lady instead of sending her away?

The issue was resolved after a review of the security cameras.  No one ever told use what really happened and some apologies were sent by voicemail and email. Bottom line is someone knew her car was damaged in their custody and sent her home hoping she wouldn't notice!  This is absolutely unacceptable and being a senior citizen even more deplorable.   We can all get protective of our mother's but this really hit me hard.  I really couldn't justify giving Mossy our future business because their lack of integrity.  My distrust for new car dealers has been further justified.  Stay away from Mossy Toyota.  Keep your mom's safe and loved.

 
Deniz A. | 2015-02-17

Went in here browsing a car, and Chad was the man who guided us in the right direction.
We loved his knowledge, and customer service.
Will be back here!

 
Catherine A. | 2015-02-13

My husband and I purchased a 2015 Tacoma TRD Pro and this was a car buying experience that did not feel pressured.  My husband placed an inquiry online and received a phone call from Jeremy Sturm. Jeremy provided the information of the vehicle we requested and also informed us it was the only one on the lot of that kind.  We figured it was a sales tactic, but when we came in that afternoon, the dealer truly was receiving numerous inquires of the vehicle since it was limited.  Within 30 minutes, we found ourselves agreeing to purchase the vehicle.  Jeremy was helpful, informative, and most importantly valued our time.

 
Mick M. | 2015-02-10

So I wrote a bad review a while back and the service manager contacted me immediately and we discussed my issues. I have been a customer for many years and saw the service department going downhill and finally had enough, thus the bad review. After my talk with the department manager things didn't get better for a long time but I would come back every once in a while to get my car serviced to see if anything changed, and now I can finally say things have gotten a lot better. There are obvious changes throughout the whole dealership that are positive. It turns out the service department manager has moved up and is from what I'm told is behind the turnaround. I hope that is true. Either way the place is rocking and I know I'm watching and comparing them to other dealerships. Keep it up please!!!

 
Laura C. | 2015-02-09

Thanks drew for reaching out and solving the situation. Didn't realize it was a machine car wash thought it was hand wash. Great customer service.

 
Friendly F. | 2015-02-09

Man when you look up world class service in the dictionary there should be a picture of Mossy Toyota. We had to go in for 2 recalls on our 2008 Yaris and David at the service counter helped us and Daryl was our shuttle driver. David was helpful and very professional. Didn't try to push us for unnecessary stuff like some dealers do. We got a ride home and they picked us up too. Honestly their FREE coffee machine is like something from Beverly hills in the year 2026. Nice place. makes me just want to hang out there its so cool.

 
Heather J. | 2015-02-08

I have leased two cars from Mossy and have had my cars serviced there since I moved to San Diego and they are the best Toyota dealership in the area. Everyone is always super friendly and helpful no matter what department I'm working with. They are always going above and beyond to help me whether it's in service and I'm having issues with my car or sales when we are trying to negotiate a new lease payment within my budget.

 
Ryan O. | 2015-02-06

We had an amazing experience at Mossy. Robert helped us pick out our new Prius C and he was great to work with from start to finish. He is knowledgeable, professional, honest, and friendly.  We had the opportunity to check out another dealership (Toyota San Diego on Mission Gorge Blvd.) with which we had A HORRIBLE EXPERIENCE, aside from that we knew the whole time that we wanted our business to stick with Robert!  Thanks Robert you truly showed a genuine character and desire to find us the right vehicle.

 
Sheila N. | 2015-02-06

I humbly apologize for writing a bad review on Mossy Toyota of San Diego prior to giving them the opportunity to address my concerns. Nabil Marouche/ Mgr has agreed to address our concerns and Is working together for resolution. We appreciate your time and attention. In fairness, Giovanni had no idea of our concerns and did not give him any opportunity to address them. Sincere apologies, Steve & Sheila Nelson

 
Ben J. | 2015-01-30

If you're looking to get into a Toyota, or Scion I would definitely check out Mossy Toyota on Mission Bay and ask for Jay Kasjaniuk.

I needed a commuter and vehicle with good gas mileage and got totally hooked up. Small down payment and was surprised how much of a car I was able to get into !

Thanks Jay Kasjaniuk! You the man!

 
Athena B. | 2015-01-30

Great place for all your Toyota needs. I have a Corolla and Patrick hooked me up.  Definitely an honest guy who there to answer all my questions. He was very patient and not pushy at all.  If you are looking for a new & used dependable car go see Patrick! PS they give awesome car washes!

 
John D. | 2015-01-29

To start off this is for service department as the sale department is horrid.
The service department was very good and helpfully.  They were honesty  and helpfully.  They don't try to scare you like another Toyota place near by did...   If need Toyota serviced/repair this is a good place although it is more $$$ then some independent mechanics. :)

 
Sam H. | 2015-01-29

I went here to have some work done to my Corolla after a recent recall and was impressed by the friendly staff.  While waiting, Jay Kasjaniuk showed me around the lot as I prospected for my future car.  He was very friendly and was able to answer all my questions.   And I had a lot! lol.  This place has a wide selection and some very good deals. I'll definitely be buying the RAV4 from here after my Corolla gives out.

 
A. W. | 2015-01-29

Thanks Robert Kuroda, we had a great experience at Mossy Toyota! We came in right before Christmas and were lucky to meet Robert Kuroda when we walked in. We came in knowing we would buy soon, but are always a bit put off by the dynamic of a sales situation, and had had some awkward pushy experiences at other dealerships in the past. Robert was great! He showed us the priuses we were considering all in a comfortable no pressure way. We left Mossy only to turn around and come back in less than half an hour to take a prius V home. Robert answered all of our questions, and made sure the entire process (including accessories and installations) went smoothly. We had such a great experience that we were back within a week an took another Prius home! The next time I'm in the market, I will be calling Robert Kuroda. I couldn't recommend Robert enough!

 
R. J. | 2015-01-26

I've had an overall good experience getting my vehicle serviced here.  There have been a few glitches from time to time, but they have always been fairly quick to amend any mess-ups or miscommunications (offered a free Gold car wash next time, etc.)  They offer recommendations for maintenance after each service, but they are not pushy about it, and I have both accepted and declined services and received pleasant service either way.  The wait times can definitely be longer than expected though (almost every time I've been there), so be sure to take advantage of the free shuttle service home, or bring lots of work or reading to get done.  

The only negative experience from this place is that I sat in the waiting area listening to an uncomfortable situation between employees.  I imagine it was a supervisor speaking to someone below him, but the tone was very aggressive and negative.  It made me wonder if there is a hostile work environment or tension among the sales team.  Obviously this is not uncommon in a workplace, but I would have rather not had to listen to a younger team member get publicly "yelled at" while I was waiting for my vehicle.

All in all, I trust their expertise and opinion on my vehicle, and they have been a quality service provider over the past year and a half for me.

 
Brian B. | 2015-01-20

Always bring my truck over there for service work and Richard Carver is very helpful lining things up.  Can't complain much about the pricing, pretty good for a dealership.  The waiting room is also nice and clean, free wifi!

 
Michael F. | 2015-01-14

After the last service the sticker they put on my window said to bring back at something like 26,820. I come back at 27,7 something. They tell me when I get here that I have to pay ten  something because I brought it in after 26,000. I said the sticker told me too they said sorry. Don't you think the sticker should have said 25,000? And before I left maybe tell me about the small print? Is there anymore of these little things?
Don't be the first one here, no cookies.
Seems crazy! Last service I was here about six thousand mile my tires were good, today they wanted to put new tires on and have A alignment done. He said the first tires always wear out fast. If my alignment is out why didn't they fix it the last time I was in?
Then after I get home I noticed a dent in the side of my car small one but one there

 
Era R. | 2015-01-14

Too bad I have to give a star my first time there I was harrased by the salesman I wanted to test drive a 2015 tundra I got a 2014 double cab but I was having issues with my distance to empty and when I started the 2015 I said wow I seen 400 miles on the DTE I never seen a number past 339 so that figures there's something wrong and I was getting harrased at the service department the son of a bitch wanted to charge me for a warranty issues I thought if you have 3 years or 36000 miles there suppose to take care of any warranty issues I will never in my life buy any Toyota in my life I think I rather go to Nissan and hope for great service

 
bruce h. | 2015-01-14

If I could give ZERO I would.  Their on-line sales / Costco sales program is a joke.  They offered a vehicle at $100 under invoice.  I figured the Costco volume and factory rebates made this possible.   I wanted to pay cash.  After  driving around the lots, looking at what I was not interested in, we finally get back to the showroom.  
The salesman asked for references, credit application, and a lot of other irrelevant personal information.  I am paying cash remember. An hour and a half later I was done with them.  The salesman actually stood in my way as I was trying to leave.  He asked how much of a payment I could afford.  I guess he did not understand what paying CASH meant.  Very frustrating experience.

 
Angel A. | 2015-01-13

Gina- this review is for my highlander which did in fact take 2 hours to diagnose a nail in the tire.

 
Richard W. | 2015-01-04

Even the Parts Department will try to rip you off.

Went to San Diego Toyota Parts department for two emergency brake cables for my 4Runner.  They did not have the part in stock but told me the part costs $17.50 each and Mossy Toyota had two.  So off I went to Mossy Toyota in Pacific Beach.  The gentleman at the counter was courteous and quickly had the two cables on the counter.  He rang up the purchase and told me the total for the two cables would be $75.00.  I told him San Diego Toyota quoted me $17.50 each.  I asked him why the price was higher at Mossy.  He said something like the price is based on how many are sold at each dealership.  I told him I was not going to pay almost twice what I was quoted at SDT.  Then he said, "How about $20 each?"  I couldn't believe what I was hearing.  I said, "Deal" and got out of there as fast as I could.  I expect car salesmen to play with the numbers but the Parts Department will try and get you also.

 
Stephen H. | 2014-12-26

Alexsy took great care of me.  He greeted us at the door and asked is what he could help us with.  

We already knew we were looking for a Carolla so he took us right up for a test drive. We found a great S model with partial leather.   Then we sat down and hammered out a price and got the paper work started.

 
Miles O. | 2014-12-22

Mossy is the most deceptive and unethical business I have ever dealt with. Save yourself immense headache, frustration, and money by STAYING AWAY!

I have found Kearny Mess Toyota to be the best hands down! I have taken my 4 Runner there for 5 years and have had nothing but outstanding and honest experiences.

Beware Mossy will lure you in with deals and cheap service offs but will SCREW you in the end!!!

 
Ed S. | 2014-12-22

Just bought 2015 Corolla S, the interior, seats, audio system are just amazing, I wish it has little more power tho!
Many thanks to Mike, Aleksey, and Henry, they were really helpful and patient although I was pain in the ass customer.

 
Robert J. | 2014-12-22

I don't buy cars often, so I don't have much to compare against. I didn't feel too pressured to buy, unlike at a Honda dealer I previously went to, so that's good. The purchase process did take about 4 hours and they did try to upsell me more than I would have liked, but I think this is fairly typical of most car dealers. There are two things that I really did not like. First, was the sales-person insisting I give him all 10s in feedback. This was followed up with emails, continuing to request all 10s. The salesperson indicated anything less than a 10 is considered a failure by Toyota. I don't know if that's true, but if it is, Toyota should rethink their policy. You won't get honest feedback with this method. The second thing that upset me was that right off the lot, after their wash, the car paint was full of swirlies (Google car paint swirls if you don't know what I'm talking about). It couldn't be seen at the dealer because it was night time, but once in the sun, oh my, it was visible. What the heck do they wash their cars with? Obviously not a good, clean, micro-fiber cloth. This was really disappointing for a brand new car.

 
gerard d. | 2014-12-16

Brought my car in at 1 o'clock and was informed that I would be called when the car was ready in two hours after the oil change and recall inspection. When I hadn't received a call by 350 I called back to inquire about the status...I was told that the car would be ready around 5 o'clock and they just started working on it. 4 hours for a singe item  inspection and an oil change is a little bit ridiculous.

 
Jonathan A. | 2014-12-16

Terrible..do yourselves a favor and go somewhere else. I watched my truck, over the span of an hour, sit with the hood open and absolutely no one near it. Was charged $120 for a 5-min computer check. Skip the dealer, even when in a rush. You'll save a LOT of money. They will charge out the ass for anything and everything. This dealer will straight "legally" rob you. Disgusting.

 
Theresa L. | 2014-12-10

I bought my new Prius from Tom and I couldn't be happier!!!  I had taken my Camry in for a service and thought I would get a trade-in value and test drive the Prius C while I was waiting.  Tom helped me right away and when I wasn't sure I loved the Prius C he gave me some info on the Prius.  After test driving the Prius I was debating my options, but I was sure that I wouldn't buy right away, especially after the trade-in value wasn't what I wanted.  

However, Tom told me about the $500 off and 0% financing for 60 months that they were offering on the Prius and then he talked them up on the trade-in value and got the service charge on my Camry refunded, so...I had no choice!  

So, after the amazing help Tom gave me I got to work with Leo to sign all the paperwork.  And of course, Leo was also amazing.  He definitely helped me with some quick pro/cons on some of the add on options.  Very helpful and I felt like he was just trying to give me all the information and not sell me on the items.  

Like I said, I couldn't be happier!  I have loved driving my Prius (and getting excellent gas mileage) this last week.  Tom has also been super helpful with a few follow up items and Jeff in the service department was very helpful and funny when I needed the awful reverse beeping sound turned off.  

I would definitely tell anyone in the market for a new car to go to Tom at Mossy Toyota.

 
Gordon K. | 2014-11-26

I've loved Toyotas since the beginning! When I bought my 4Runner down at El Cajon it was a great experience, however I cannot that about Mossy Toyota in Pacific Beach. My Mom called in about the $19,000 Camry sale and was told to come in. When we got there we asked for the person whom she spoked with, his name is Steve. He was polite from the beginning until the end of the test drive. After that we looked at the numbers of the car. When he asked for all of what he needed, he went to run the numbers. He came back with 25000 including out the door fees and what not. I didn't understand how it jumped up so high. We told him if there was anyway we can lower the price and all he told us was "NO", but kept asking us for what he could do about the monthly payment (if he could lower it or not). We told him that we thought you said 19000 over the phone. He replied with something like "what? If you told me over the phone that you could only pay 19000, then I would have told you not to come. THEN, I would have not have you to come in and waste my time and yours". This was completely in a rude tone and it really upset my Mom. Then we just left. I mean what's up with that? How could you treat your customers like that? I don't understand. Hopefully I will never run into a salesman like this again.

 
EDWARD D. | 2014-11-21

RE SERVICE DEPT:

The worst!

Call them only if you need a serving of BS and if you are a recent grad of anger management intervention.

 
Othman J. | 2014-11-19

Great consistent customer service ! Been coming for over 5 years, the extra cost is definitely worth it.
Today I was helped by Hung &  Sally and both were very attentive and helpful :)

 
Francesca G. | 2014-11-12

Completely satisfied with this place!! Bought my car here 2 years ago and every single experience here has been a pleasure. My sales person, Gina Gonzalez, was so knowledgeable. Helpful & not pushy at all. The service guys rock too! Sean Moore & David Rodriguez are THE best service advisors. They're honest, service oriented and a pleasure to deal with. I will definitely be buying my next car from Mossy!

 
Steve W. | 2014-11-09

Stopped in yesterday to check out a used Prius C that seemed to be a good deal. Robert helped me out. Super cool guy. Good attitude and seemed to like his job which is always rereshing. We took a test drive and bumped the system and talked up the car.

Went in to talk numbers and some back and forth I got pretty close to my price. Felt good about to purchase and love the car. I have purchased almost all my cars through Mossy cause the are good people and treat me fairly. Love their service department too. They are quick and priced fairly.

 
Sydney B. | 2014-10-27

Buying a car is a stressful process and unfortunately, Mossy Toyota in PB only made that worse. I have had the worst costumer service problems with every part of this dealership. Once you sign the dotted line, that is where your service ends. I have left countless messages to have zero returned. I would not recommend this dealership to anyone. There are plenty of other dealerships in the San Diego area to avoid going here. The worst car buying and service experience I have had in San Diego. Stay away at all cost.

After I posted this review, someone from the dealership reached out to comment. I thought this might be a peace offering to remedy their terrible service. The terrible service continued after I called the number provided. No one ever answered so I left a few messages hoping to have them returned. I never received a return phone call from Mossy. This only worsened the situation and the impression I had of the dealership. I still think this is some of the worst customer service I have ever received and I would never recommend this dealer to anyone. There are plenty of car dealers in San Diego to check out that would provide a better experience than I had here.

 
Mike A. | 2014-10-17

I usually dont write good reviews for car dealers because most of them are completely worthless (See my review on a certain Jeep Dealer), but Mossy Toyota was by far the best dealership I have ever dealt with. I have been trying to track down a Black Toyota 4runner trail premium for 2 months. I literally submitted 11-15 different request at dealers all over Southern California. Four of those dealers never responded back at all. All of the others (Except two) said to give them a couple of days and they would call me back with the info on the car, didnt hear from ONE of them. The last two did maintain communication, but their lease payments were way off and they werent giving much of a discount.

From Jeeps website, I saw that Mossy Toyota had a black Trail Premium and Jason from the internet department responded 2 minutes after I submitted my request. I told him what my score was and what Payment I was looking for. Within 5 minutes he had called me back and confirmed my payment and terms. I am very leary of dealers putting inquiries on my credit. Jason ran my credit one time, called me back within 20 minutes, DEAL WAS DONE! This was literally a done deal from first contact to running credit in 20 minutes. No games, no bait and switch, just an honest straight forward deal. I cant say enough about Jason in internet and Mossy! These other dealers could learn something from these guys, VERY VERY Happy with them and the deal I received.

 
Chuck C. | 2014-10-09

Watch your pocket book. Once they have your money they don't  give a crap about you. Bought a new Camry a month later they advertised same car for $5000.00 less just wanted some kind of price matching and was pretty much told to POUND SAND customer service retention guess not
came up wit all kinds of excuses. Hope they choke on the extra money they made from me. And they hear the sucking sound as i bad mouth them to all my friends and thousand of fellow employs  

                                                                   Have a Crappy day Mr Mossy

 
Katherine F. | 2014-10-02

We recently bought the Toyota Prius C from Mossy Toyota. The best experience with Larry and Cortney's help...thanks!

 
Ally S. | 2014-09-26

I made an appointment here for my '07 Toyota Rav4 because my tire pressure indicator was on. Hung Phu helped me and he was awesome! He was extremely helpful, courteous, and respectful, and updated me on the status of my car about half way through.

I had 2 recall items that needed to be fixed, so he informed me they could take care of it at the same time they inspected my tires. I was able to log into their wifi and work in the waiting room until my car was complete. The tire inspection, 2 recall fixes and free car wash took 2 hours which is exactly the length of time Hung anticipated.

This was by far the best service I've received at a service department, and highly recommend them!

 
Sarah A. | 2014-09-22

For the effort, time and money spent in the entire vehicle purchasing process, I expect the utmost customer service. My family and I have been long time fans and owners of Toyota and we've always appreciated the excellent service--- until this disgrace of a place. We came here looking to purchase a 4Runner and were not only turned off by the lack of courtesy but by the arrogance of our salesman. Never approached for assistance, we had to flag a salesman down after 15 minutes of walking in front of the office and through the lot. THEN once we were seated, the "salesman" proceeded to run around the office pretending to work something out for us (probably trying to kill time so he wouldn't have to do any real work). Turned out, not only was he beating around the bush with us, he was insulting us with no regard. I'd heard him from 10 feet away say, "Why don't they just leave" so that we did. This guy failed to uphold the standards and reputation Toyota has long been known for. Such a disgrace for Toyota and disappointment for us. Needless to say, we took off to Frank Toyota and purchased our 4Runner with ease and a corrected perspective.

In other words, don't come here.

 
Katie B. | 2014-09-21

Jason Adame and the crew over at mossy in Pacific beach are so helpful and friendly! They made a first time buyer feel comfortable to make decisions that supported me first, even if it didn't fully benefit them. They let me have as much time as I wanted to decide, helps me with competitors rates and understanding and honest difference in the cars. In an environment that's normally driven by sales and competition, I felt supported and assured

 
Zoey O. | 2014-09-13

I have been to the service department at this location quite a few times, and Drew always does a great job taking care of me! He is efficient, dedicated, personable, and really wants the best for the customer! He is very responsible in getting in touch with me when there is a change, or to let me know that my vehicle is ready!

I would definitely recommend coming here!

 
Archie Y. | 2014-09-08

Just had my car serviced.  Mossy was prompt with the service and even a few dollars less than qouted. Richard the service advisor has always been professional and honest. I recommend Mossy Toyota.

 
Robin N. | 2014-09-01

I was lied to repeatedly and will NEVER go back here. I was looking for a truck that was not on any lots and knew it had to be special ordered. No problem, I'm not in a hurry. I only get myself a new car every 10 years or so, so when I decide what it is I want, I look for that exact car.

The salesperson told me they had one on the lot, went up to look at it and it wasn't there. Then I was told they could order one and have it in a couple days, cool no problem. A couple days go by and the shady salesperson calls and says it's on a Mossy auxiliary lot and would be transferred that day or the next morning at the latest. He needed a $500 deposit to secure the car that he said was on their lot and being transferred. No problem, gave him the deposit. 3 days go by with no response as to where the truck is only to find out that the truck was never on the mossy lot and that it would not be available to me. Ok, please refund my deposit. He said it would be done that day, it took 3 days and it was only refunded after I continually called, mailed, and texted. Lie after lie after lie. Funny part is, I called a dealership closer to me and inquired about the truck and had the best car buying experience I've ever had. Exactly what I wanted, in and out of the dealership in an hour. Very professional. Exact opposite of mossy.  I fully expected to wait for my car but would never expect to be lied to. From the sales person to the sales manager to finance. Mossy is bad news. They also asked me to fill out a quick credit app but wouldn't run the credit until the car was being purchased. Nope, another lie! Just got my credit monitoring statement and Mossy ran my credit for a car they didn't even have available to sell me. Unbelievable!  Thankfully there was a Toyota dealership in Chula Vista.

 
Sarkis M. | 2014-08-29

Definitely the worst experience I've ever had at a dealership.  After confirming a deal over the phone with a salesman, I drove from LA to San Diego only to find out that the manager would not honor the deal.  Furthermore, he was extremely rude, did not care to listen to even a word I had to say, and created a scene in the showroom.  I did not care so much that the deal didn't go through, I was more upset about the way I was treated by the manager.  He was by far the most unprofessional manager I've ever dealt with.

 
Charlie W. | 2014-08-26

Before you go to any car dealership, you need to educate yourself on how their business works, what their goals are, how they do the sales and how you can negotiate the price. Mossy Toyota was the nearest Toyota dealership to my home so I decided to go there and see if I could test drive a 2014 Toyota Prius V (the big one).

Noah was the name of the guy who was helping me. I recommend that you ask for him when you go there. Unlike most car sales people, Noah was sincere, helpful, professional, understanding, polite and respectful. He took the time to answer every single one of my questions and gave me time to think it over before making any decisions. I was very happy with his service and, after doing some online research and contacting other dealerships to compare prices, I decided to lease the car here at Mossy Toyota, because I really enjoyed working with Noah and they matched the lowest price I was able to find in the entire San Diego county.

However, I'm not as satisfied with the financial services department. Truman was the name of the guy that was helping me. In general he was fine, but there were 2 main things that I didn't like:

1) He offered me many different available extras and add-ons. Some of those services (like gap insurance or extended wear and tear coverage) seemed to be important so I asked him if I could go home and think about it. He said no. Then I asked him if the prices were negotiable. He said no. Then I said I was not interested and he suddenly came up with lower prices. I said no so he reduced the prices again - "just for you, only today". All that time I was totally under pressure and didn't know what to do, because I can't trust people like this. I never make any important financial decisions. without thinking about it first. How am I supposed to decide 15 different things in 15 minutes? We are talking about thousands of dollars after all. Then he decided to give me one day to think about it. I added the gap coverage the next day and wanted to add the extended wear and tear coverage on the following day, but he said it was too late. I was very disappointed about this and I thought this entire process should have been a little bit more transparent and more straightforward...The guys on the top floor are supposed to be the best guys, but I didn't feel this way at all.

2) Inability to read my emails carefully and provide detailed answers to my questions was another big issue. Truman took several days to respond and I still did not get the answers to some of my questions. We live in the 21st century and many people actually prefer to communicate via email rather than phone call and voice messages.I just feel like he hasn't been trained well enough to use email. If somebody sends you a list of questions, you need to answer with a bit more than just one sentence.

I understand that everyone is different and I don't expect everything to be perfect. In general I had a good experience so Mossy Toyota gets 5 stars. I just hope they will address the issues that I described above. Other than that, I am very grateful for everything and I love the new car.

 
Jeanie M. | 2014-08-22

I had a professional and satisfying car buying experience with Shaka at Mossy. She informed me about the car, we took a test drive, and I was impressed with her knowledge. She did not pressure me into a sale but gave me necessary information about the car. When I went back to look at cars for a second time Shaka was off but Andre was very helpful and courteous as well. I would go back to Mossy again!

 
Aleksandra B. | 2014-08-19

I will sum up my experience with Mossy Toyota in 3-4 sentences. Wanted to buy a Hybrid Toyota and Felt like they were out to just get me in a car and make money off me, no matter how they did it, particularly with the so called negotiations. Is there no shame or a sense of honor in your intentions towards other people? I do hope people well develop a sense of fairness and justice towards one another and not try to pressure people into buying a car, or attempt to sell a car at a higher price when they can sell it for lower. Honesty Please.

 
Kevin O. | 2014-08-15

Just went with Nads to get a certified Camry and dealt with Jason Billings... he's about as good a car salesman you could hope for...  if you're going in ask for him... trust me. It takes a little back and forth to get the deal you want,  just like any sales negotiation, but we got there and everyone is happy. I'll update eventually when we deal with service and stuff.

Definitely look at cars and prices online and ask for Jason Billings,  he fights for you truthfully.

 
Kate J. | 2014-08-14

I have never had less than a stellar experience here. I took my former Toyota here for service, bought my new Toyota here, and now come here for my on-going service. Always clean, friendly, and my car is very well taken care of. Today, I brought my new dog, and the experience was even better! We were immediately greeted with smiles and treats for her, and left with additional shwag and a shiny/well-serviced car. I highly recommend Mossy. Everyone is awesome.

 
Randy C. | 2014-08-06

Had my ToyotaCare service done here, very  nice staff, fresh cookies, prompt service,  answered all my questions.

Much better than most of my other experiences at Toyota service centers, who reluctantly throw in a complimentary wash. I didn't even ask at Mossy and they just threw it in.

I was in and out in under an hour for my multi point inspection, oil change and car wash :) and I was 20 minutes late!

I would definitely come here again.

(Service manager: carver)

 
Lacy D. | 2014-07-28

I've used both the service department and sales floor at this location and will never go back, nor do I encourage anyone else to do so.

When they inspected my 1999 Toyota Corolla, I wasn't sure what was wrong, but I had a flat tire and when I turned the key over in the ignition it made a funny almost clicking sound. I finally got it started and drove it over. 4 hours later, they called and told me I needed a new ignition switch, new starter, battery, and something else. It was all itemized on a proposal and the total cost was right under $1000. I couldn't afford that at the time, so I paid my $50 (cost of having them look at the car) and asked a few friends if they knew of a good mechanic. After taking my car to that mechanic, they told me all I needed was a new battery. For $70, I got a new battery and my car was back in action. They also replaced the tire (for cheap) AND told me I'd need a new timing belt soon. I ended up going back to them and having that replaced later.

I contacted Toyota's corporate office and let them know what had happened. They apologized and refunded my $50, which I greatly appreciated. Fast forward 2 years: I'm car hunting and Mossy is close to my house so I decide to take a look around the lot. After being extremely clear in what I'm looking for (which model and price range), the salesman just wouldn't listen. NO, I do not want a Yaris, I want a Corolla. NO, I'm not paying more than $12k. I wasn't looking for a brand new car, but that's all he cared to show me. So once again, I left pretty pissed off.

I wouldn't recommend this dealership to anyone. They just don't give a damn about the customer and I have no desire to do business with any company of that nature.

 
Brett W. | 2014-07-18

May was the eighth car I bought or helped somebody buy from Mossy over a 20 year period. This is the fourth from Mossy Toyota. These guys are so professional and fast. They totally get how to do a top quality job in a hurry. I will keep buying cars from Mossy for a long time.

 
Robert C. | 2014-07-11

Bought used Tacoma truck. Had scratches and paint blemishes that were not noticeable till after I paid for it and it was washed.  Why didn't they touch it up?
Given two or three reports by auto techs concerning it's condition.  All said vehicle had cracked and half worn tires.  The techs recommended tires be replaced for safety reasons. Also, I had to shampoo the interior for it smelled of tobacco smoke, yuch!
Why didn't they shampoo it?  When I left the lot the vehicle only had 1/4 tank of gas.  I had to fill before reaching home for the warning lights were on. They charged me full price for DMV registration said I would get a refund for difference owed me.  Still waiting for this refund.  Really lousy reconditioning  and customer service for a used vehicle that cost me over $30,000.

Reason I gave a two stars instead of one star is that the salesman was great.  His name is Patrick Vidal.  His cell is 619-713-8261. He was wonderful.  I believe he will do his best to give you a square deal. He said you can call him at any time. But beware of his managers who will not give you an inch.

All and all I will not be buying from Mossy again. Neither will my family.

 
Cindy C. | 2014-07-10

I stopped by on my way home from Kate Sessions park.  I had no intentions of buying a car, I just wanted to peruse and skip sitting in rush-hour traffic.  I had my two dogs with me.    I ended up test driving two 4-runners (with my dogs in the back!).  The sales guy was very nice (aren't they always).  I ended up having them "run some numbers" for me, just to see, hypothetically, what I could get for my car as a trade-in for the 2014 4-runner.  Well, let's just say they couldn't get anywhere close to a deal that I would have agreed to.  BUT-- I did end up missing rush-hour traffic, got to sit in the air conditioning, and I got a bunch of free doggie swag, bottles waters and free popcorn.  Lol.  It wasn't too bad.  I might consider returning if they can give me a better deal.

 
Ian S. | 2014-07-03

Mossy put me a bad loan with Toyota Financial Services, they used scare tactics and strong armed me, took away and held onto my keys from current car, when I asked for them back because I wan't sure about the truck, I kept getting the runaround and had multiple people come and talk to me, they assigned a guy to watch me in case I tried to leave, they finally wore me down. I'm now underwater on a loan for a truck that's not worth the loan. Not to mention the truck they sold me has a recall notice on it. I will never use them again nor will I recommend them for use. I might even go so far as to request to have their business practices investigated by the authorities.

 
Carmen B. | 2014-06-23

I bought a Toyota Highlander at Mossy. My sales experience was great. I traded in a vehicle and had a remainder on the loan on the vehicle all of which was taken care of as I signed for my new vehicle. I then started getting calls from the bank that had my previous loan asking for payment. I told them I sold the vehicle and the loan was taken care of and that they should receive a check from Mossy. After calling Mossy it seems the finance dept seems to think they are doing me a "favor" by now overnighting a check that they were supposed to pay when they sold me the vehicle. I told them there could be late fees and their response was they would not be "charging me". Charging me? They are the ones that are late.  Sales dept was fine and the initial finance discussion was fine. The issue I had was with the finance dept and their attitudes toward fixing issues that they caused themselves.

 
Graham R. | 2014-06-19

Took my car in because the engine light was on. Turns out the hybrid system coolant pump valve was stuck, they replaced it under warranty. The next day a warning light started coming on intermittently so I took the car in again. They said that there was a hole in the radiator. I had them replace the radiator, but asked to see the old radiator before they threw it away. When I looked at the radiator it was clear that there was a dent due to someone hitting it with something that had caused the leak. I brought this to their attention and brought up the fact that no one else had worked on the car, and that this must have happened when I brought the car in a couple days ago. They agreed and didn't charge me for the repair.

5 stars for being honest and owning up to their mistake, 4 stars because if they hadn't dented the radiator in the first place they wouldn't have needed to replace the part, and if I hadn't asked to see the old part, they would have charged me for the repair.

The service representative I worked with was named Ken, he was very professional the whole time. 5 stars for him.

 
Rob M. | 2014-06-14

Thought I'd try Internet Sales. Did my research, found what I wanted to buy for my daughter and ended up wasting my time at Mossy Toyota. Emailed ahead of visiting the dealer/salesman. He was a nice guy. Said he'd get the truck delivered on time. Took my $1000 deposit. Gave mine, my wife's and daughter's contact info. Expected a "Thanks for coming in!" email after we left. Nope! Long story short, I emailed him, left messages on his phone. Even went back to the dealership to get status update. Today, I emailed him again. Apparently I annoyed him. He told me to be patient. I'm spending $30K and can't get status of anything. I then mentioned about the truck being a gift as I told him day one. He was rude with me. I went back to the dealer. Got my $1000 back and cancelled the sale. AND I talked to his boss (sales mgr) & forwarded all emails to him. Went to El Cajon Toyota. Bought a truck! Piece of cake!

 
Marti M. | 2014-06-09

Good things- Free cookies and free coffee. THAT'S IT.

I bought a used truck from here. Less than one week later, brakes were making funky noises. I was happy when they said they'll look at it for FREE (as they should). Took it in, First thing they tried to do was charge me for the Inspection!! I got very upset like anyone would after being told to come in for free, they said never mind finally. Turns out they had to replace not just the brake pads, but the whole brake hardware kit and the compartment it was in. HUGE safety issue. They took care of that but they also mentioned my front shocks were leaking! Around $800 to replace. HOW WAS NONE OF THIS SEEN when inspected for sale?? Very disappointed on the quality of the vehicles sold under such a big name like MOSSY or TOYOTA. No wonder why the sales guy dropped the price so easily to make a deal. When I asked to speak with someone about the issue, they kept passing me back and forth from sales to service to sales to service. Horrible experience. I saw the grins on their faces and I finally had it and left with my head down knowing that MOSSY TOYOTA screwed me and sold me a truck with leaking shocks and bad brakes. I would expect better from such an established dealer.

The next few months I kept receiving letters from different lenders saying I wasn't approved for a loan. Turns out Mossy ran my credit over and over and over again until they got an approval that beat my bank APR. (PLEASE READ OTHER REVIEWS ON HOW PEOPLES CREDIT GOT RUINED). Each letter came in with a lower and lower credit score leaving 9 HARD INQUIRES on my credit. My score dropped over 150 points just from the mossy experience. Again, I would expect better from such an established dealer. That's the only reason I chose Mossy in the first place. I THOUGHT they had quality vehicles but they're just like any other sleezy dealer. DO NOT buy from any mossy dealer (mossy Ford, mossy Nissan, mossy Toyota, etc.) as they are all run by the same CORRUPT MOSSY FAMILY. I would give zero stars if i could.

If anyone had a similar experience and has some advice on the topic, PLEASE don't hesitate to speak up!

 
Stephanie D. | 2014-06-05

Leased a new car from here yesterday and am totally happy with my whole experience.  After wasting so much time at Kearny Mesa Toyota, I'm glad we called Mossy because we worked the deal out on the phone and when we showed up everything was as they said.

We met with Michael and were in and out in less than 2 hours.  We got everything we asked for with no hesitation, while Kearny Mesa Toyota tried to play games and mess around.  Hopefully this helps someone out there:

- Mossy Toyota has a ton of inventory and their finance person told us that a few hundred dollars simply doesn't matter to them (and that's all we were dealing with).
- We leased a new car and were able to negotiate the terms (lesser amount down and a better monthly payment).   Kearny Mesa Toyota told us that the national programs are firm and there is no play.

Bottom line is that there is always room to negotiate. Set your deal up online and even if you don't go to Mossy, go to a dealer that moves a lot of cars because they'll be more likely/able to give you what you want.

 
marlon d. | 2014-05-30

Terrible.. just terrible! this is an Update FYI about my recent " not world class service" noted by the "official yelp responder" on my original comments which i found very vague because you just have to be HONEST with your customers at all times. Speaking of, behold!!!

My Credit score from 830 is now 616! due to "we will matched your current offer or beat it" financing! I cant believed it, 2 weeks after the purchase snail mail started to flood my mail box.. up to date i received atleast 9 from different creditors that they checked. its like reading a book backwards, only its my credit score kept on getting low like 780...690..650...640..616! i was furious and im not going to be surprised if i received a couple more. I cant explain the feeling and feel helpless how i got into this mess and these guys saying " we have a great relationship with creditors". For real? you checked every single creditors available without me knowing. I really felt compelled to share this to YELP. Please dont let them run your credit report or just dont go here for the best... the sad thing is they didnt even beat the finance rate i had. I am such a loser. DONT BE A LOSER YELPER!

*** Please do not respond im sorry for your experience etc etc.because its not going to help my credit score. If one of the top "rank" is actually reading this just make sure it wont happen to anyone in the future. Retraining.. process improvement.. staff qualification review.. enumerate how many "possible" creditoras will be checked. do what must be done ***

 
D G. | 2014-05-26

It's such a disappointment leaving a dealership & experiencing horrible customer service. And when I say horrible, I mean HORRIBLE. But I guess half of it is my fault, I should have read these reviews before anything. I walked in with my friend planning on purchasing 3 cars. 1 for him, 1 for me, & 1 for my parents. To start it off, the sales rep was professional and nice in the BEGINNING. We even test drove couple cars. Everything was going smoothly UNTIL my friend & I started viewing the offers and deals. Considering the fact that we wanted three cars, we were obviously looking for a good deal. But clearly, the rep wasn't so fond of it. Shortly after asking his manger, he right away refused to proceed with the deals. He shut down his computer and said "I can't help you." I mean honestly who says this? I'm very disappointed. But one thing is true, they have definitely lost a customer.

 
Bakudai A. | 2014-05-21

Still getting my car serviced here. Haha no not still waiting from my last review, that would be pretty nuts though.

After going to Toyota El Cajon, I appreciate how streamlined and cooperative mossy Toyota is in their service bay.

 
Brent S. | 2014-05-15

I brought my 2010 Toyota Prius in for the software recall. I arrived at 7:15am and was out by 8:10am. The car was washed and vacuumed. Eddie my service rep was great. Lounge was very nice. I will return. Thanks.

 
Donna N. | 2014-05-10

Let me start out by saying that I enjoy car shopping about as much as dental surgery, but sometimes it can't be avoided. About 2 months ago I found myself at Mossy Toyota looking for a car for my son. Our salesman Jeff really did a great job working with us to get a price my son could afford. So when I realized it was time to replace my 13 year old car, Mossy was the first place I went. Having done a bit of online research, I found a car of interest and Jennifer Minadeo promptly called me to answer my questions. She's not pushy, which I find refreshing in a salesperson. She didn't hound me for a sale, just let me know she was there if I had any further questions. Last night I made it in to Mossy to check out the Toyota Matrix in person, and I'm pleased to say I was given fantastic service by this young lady. She knew what I was willing to pay, and although we did tap-dance around the price a bit, in the end, I got exactly what I wanted and got it at a fair price. Since roof racks were a must, and the car I bought didn't have them, she arranged to special order the exact ones I chose from the catalog and they will be installed for me at Mossy, along with switching out the antenna to accommodate my kayak. (BTW, this was included in the price of my car!) I never felt rushed as she answered all of my questions and she actually sat in the car with me for about 20 minutes this morning explaining how to use the stereo. When's the last time a salesperson offered to explain every button on a non-stock stereo when you buy a car??? That's a first for me. It may sound like a small thing, but those small things added up to a very positive car-buying experience for me. I soundly suggest you stop in at Mossy if you are interested in a Toyota, and ask for either Jennifer or Jeff.  You won't be sorry!

 
Matthew B. | 2014-05-09

Sales consultant was a casual guy that asked a lot of great questions and the service department hasn't let me down yet.  Some bad reviews on this company but I haven't had these experiences yet.  I would go check it out for yourself.

 
Solena C. | 2014-05-03

Absolute WORST customer service at the service station. I came here to get my 5,000 mile maintenance done after purchasing my brand new 2014 Corolla. First off I am waiting for the "assistant service manager" to say something to me since they told me to go to him so I'm standing there and he doesn't say a single word to me. He tells the tech that he needs to make a phone call first. Okay, how about some common courtesy and smile or at least make some eye contact with me and say "I'll be with you in a minute"?? After he gets off the phone he tells me the average wait is 2.5 hours. I had no problem with that since I didn't make an appointment but this guy didn't even give me a choice to wait. He just said to come back another time. I asked if I can at least make an appointment and he gets flustered and tried to convince me to not come back!! I said I would like to schedule for next Saturday May 10th please and he ignored me so I repeated myself 3x until finally he scratched something on a piece of paper, tossed it at me, and told me to move my car. Talk about WORST SERVICE EVER. I'm contemplating if I should call him out and say his name but I will just leave it at this- I paid good money for a brand new Toyota, not a Honda or a Kia but a TOYOTA because of the respectable reputation Toyota apparently has for their customers even after their purchase. This interaction itself has completely turned me off to this dealership and I encourage everyone reading this to purchase your vehicle elsewhere.

 
Alice R. | 2014-04-30

Just leased a car from Michael Wilbert tonight and couldn't be more impressed with his level of professionalism and helpfulness.  I've heard of horror stories while dealing with a new car purchase/lease but Michael made the whole experience SO incredibly easy and efficient. He didn't bog us down with unnecessary sales tactics and we were genuinely so comfortable working with him from start to finish. He explained alllllll the ins and outs of my new car and never once did I feel pressured or rushed! He was so patient with us and did his absolute best to give us the best deal on the car, which were grateful for! I'm a HUGE Toyota fan and will definitely be recommending this dealership (and Michael) to friends and family if they're looking for a new car.

 
Viktor F. | 2014-04-26

I bought a new truck at Mossy and  was not very impressed. The transaction took over 6 hours. I was quoted a good deal for a truck but when I got there they said it was being sold to another customer. I was given a reasonable deal on the truck I actually purchased. I finally got all the paper work signed and was ready to drive back home but the truck would not start. The alarm was not disarmed properly. They "fixed the alarm but when I tried turning my truck on that night at home (50 miles away) I experienced the same issue. The alarm company had to send some one out the next day to fix the issue.
I was also told my en-tune plus audio package would have more features than it actually had. It took several phone calls and emails to get in touch with "Joe Internet" and a visit to a dealership with competent sales men to find out that I was lied to. I tried getting in touch with Joe to tell him he was falsely advertising the product but I did not have any success.

 
Stacey S. | 2014-04-21

This is for the service department. I wish I could give only half a star. We took my 2012 Highlander, which we bought there, into the service department on March 25, 2014 after discovering a RAT had made my car it's home.  The exterminator recommended the first thing we do was has have a mechanic look in the engine, remove the dash, and check the air filter, air conditioner, and under the seat area where we had seen the most activity.  I went to the service department and my Service Adviser was David.  I told him everything that the exterminator recommended, showed where the most RAT damage/activity had been found and he reassured me that they would remove the dash, the backseat, and the engine area thoroughly.  I also requested the completely detail the car.  They had the car for 2 1/2 days. David called and said they did not find any evidence of a rat in the car and that it was detailed and ready to be picked up.  When I got there the car was no cleaner than if I drove it through a car was (detail was $169) and when I showed David, his response was, "They ran short on time. You can bring it back next week and we can redo it." No I don't want to bring it back and leave it for another day, why call me if it wasn't done.
It get's worse.  The next day I drove my car to Del Mar, was inside my Doctor appt for 1 hour and when I came out, the word highlander on my floor mats was chewed up.  The rat was still in the car.  We paid over $500 for the exterminator to come and trap the rat, which took another 2 weeks.  Well David and Mossy Toyota, my husband took my car to Kearney Mesa Toyota last week on Thurs., April 17, 2014 and they did everything you said you were going to do on 3/25/14 and they found 3 rats nest in the car.  One in the air filter system, one in the air conditioner unit and one in the back rear passenger seat.  All the areas that were show rat activity.  Not only that, the rat had begun to chewed wires in the engine and new holes in the carpet on the drivers carpet and under the drivers seat.  How much more damage was done to my car in the weeks since Mossy Toyota was negligent I can only imagine.  My advice, STAY AWAY from this place for any type of service.  They are not trust worthy!!!!

 
J P. | 2014-04-18

GREAT EXPERIENCE!  I shopped for months for the right vehicle at the right price. Should have looked in my back yard first. Mossy beat any other offers I have received, john, my sales rep found the exact truck I was looking for and made it happen. Thanks John and thanks Mossy for a great experience and I am STOKED about the price!  My new Tacoma is now worth more than I paid for it. Great job!

 
Christina G. | 2014-04-17

This place is super shady! First off, they sold me a car still under warranty (which was supposedly completely inspected) with a defective radio dial. I didn't notice when I bought the car. I went back and told them and they made me take it to the BMW dealer myself because they couldn't fix it. So I'm already having to service my brand new car. Then, 2 weeks after I got the car, I get a call today saying that I'm not approved at the originally quoted rate which I signed for, it's actually 4% higher, and that I need to go back to figure something out. Total BS. I will never again do business with these incompetent, shady people. I will gladly give the car back and go elsewhere.

 
Brad M. | 2014-04-08

This review is in regards to the service department. I moved to San Diego recently and I took my 4Runner to Mossy because I have had great service from the Toyota dealership in my home town in the past. Unfortunately, my experience at Mossy Toyota was not good for multiple reasons.

I took my car here because I needed new brake pads and possibly new rotors. It is important to note that my brakes worked when I brought my car in, they were just squeaking and it was clearly time for new pads. My service advisor Lilli called an hour after I dropped the car off and told me it would need new brake pads and rotors, which would be $650. I expected as much, so I agreed to the repairs.

The problems began when I received a call about two hours later from Lilli in which she said I had to replace the calipers as well because they were rusted. The calipers worked fine on the way to the dealer and she estimated an additional $550, so I said "no thanks" and asked that they only replace the pads and rotors. She told me that my calipers could not go back on the car and unless I bought new calipers, they would not be able to put my car back together. Seeing as how I needed my car for work and had no choice, I agreed but asked her to save the calipers for me. When I went back to pick the car up, she led me back to the parts department to see the "bad" calipers. They were indeed rusted and the gentleman at the parts desk said the rust caused the o-ring to crack and they were bad. I told him they worked on the way there and asked if it was possible to put them back on, to which he replied "well yes, you could put them back on, but they are in need of replacement and might break soon." I can understand that they may need replacement soon and recommending replacement, but I was told a lie by my service advisor to get me to agree to pruchasing new calipers on the spot. I asked if I could keep the calipers and he said no, because Mossy sends the old (and in my case "broken") calipers back to Toyota and they receive $100 for each as a "core credit."

After taking the pictures of my calipers to another mechanic, he confirmed what I suspected. The calipers may have needed replacement soon, but if they worked on the way to the dealership then they would be able to put them back on with the new pads and rotors. He agreed that I was unfairly taken advantage of.

After I picked my car up and $1200 later, I was driving home when suddenly a loud noise occured and my brakes locked up and my car started violently shaking. Thankfully I was only going 25, so I pulled off onto the shoulder to inspect my car. There was a large bolt on the ground where I heard the noise and my front right caliper had disconnected and was grinding into my rim. I had the car towed back to Mossy, and they agreed that the caliper was not properly installed. It took an additional two days to fix this issue, but because they agreed it was their mistake they did not charge me to resolve the issue.

The situation only got worse when I went to pick up my car for the second time, and it did not have a front license plate. I notified Lilli that the front plate was missing and she sent a mechanic to find it. They found the plate, but when it was reattached it was very scratched and scuffed up. I just got new plates about two months ago, and it now looks like my plate has been run over and scraped across the pavement. I was so tired of dealing with Mossy that I didn't complain about the condition it was returned in and decided to write this review instead.

After all of these issues, I was offered a free oil change as an apology. If you had a similar experience, would a free oil change satisfy you? I would rather pay $60 and have someone I trust take care of it. I will not be going back to Mossy and I would not recommend their service to anyone.

 
nick g. | 2014-04-03

Ive had my prius for 2 years now and I've been impressed by "tall" Eddie in the service department every time I have worked with him.  He goes above the call of duty, is always there early in the morning, and treats me like a person, not a dollar sign.  Keep up the good work Eddie!

 
Brendan D. | 2014-03-30

Been here three times, and each time for an oil change with two different cars.  Each time the person that has helped me has been extremely courteous, and I've only had to wait about an hour or so.  The lobby is nice with plenty of seating and free freshly baked cookies, which is a plus.  They also wash your car after changing your oil and oil filter.  I really haven't gone anywhere else in SD for an oil change, but it's only 30 bucks for oil+oil filter change and a car wash, so that sounds like a pretty good deal to me. And it's an actual Toyota dealer, so I would assume no shadiness would arise.  They also check some of the small stuff like tire pressure, brakes, and what not.  Definitely will be back for more oil changes, and if I need anything serviced I will probably come here as well.

 
Viktor F. | 2014-03-22

I bought a new truck at Mossy a few months ago. I got a fair deal, but the service sucked. The deal took a little over six hours. I was not offered anything to eat or drink.

After the constant calls,over several weeks, I was quoted a fair price for a 2013 Tacoma.  When I got there, " some one else was already buying it". I ended up getting a 2014. "Joe Internet" and Buzz were both helping me out. Both did not know much about the truck's specifications. They offered me the entune plus package and I decided that it would be cool to have. I should have read up on this feature before I got there because it was nothing like what they had described to me. I signed all the paper work and was finally ready to go home, but there was another problem, My brand new truck would not start! They didn't properly disable the alarm.
I get home that night and get ready to go out. As I'm leaving the truck will not start. Unfortunately the dealer was already closed for the night so I was stuck at home. I called the following day and they sent someone from the alarm company to fix the issue.
Back to the entune plus problem. For about three weeks I went back and forth with Joe trying to get all the features hesaid i would have on my entune audio system to work. He often avoided my calls and failed to return calls as promised. When I asked him why i wasn't getting as much attention and receiving as many phone calls as i was before i bought the truck, he became defensive. I ended up going to a different Toyota dealer to try to "fix" my audio system. I was in and out within 10 because they told me the system I was sold did not have the features I was originally told. I contacted Joe several more times, with no success. I accepted my defeat.
Needless to say, I won't ever buy or recommend this dealer to anyone.

 
Fergal O. | 2014-03-18

I take my wheels into get their service at Mossy Toyota yesterday, and I have my dog with me, so naturally when I pull up at the service center, I saw, "I've got the dog, so I'll wait outside."   The man greeted me and said, "Oh you have your dog - wait a minute!  Can I get him a treat?"   He approached Rhubarb and offered his hand.  I handed the dog over to the kind man.   He returned three minutes with a very happy dog, treats for the dog, and some gifts to help with the dog's routines.    I was delighted with this great turn of events.   While we waited inside at the best table in the waiting area, getting coffee, a manager appeared, smiled and asked if she could bring him another treat.    She came back with a ball, more treats and I thought that the dog got better treatment than even I did.    I am very pleased.   This was a vacation spot, not a service station!

 
Jennifer M. | 2014-03-18

I bought my brand new Rav 4 here and they gave me a great deal. My sales person, Jennifer was respectful and friendly through the  whole  negotiation process. I did not feel like I was being pressured or being talked into something that I wasn't comfortable doing. My experience buying a car here was great and I will come back again and again with that type of service. I felt Jennifer listened to what my needs were and tried to accommodate them the best she could. The only reason I take one star off is because after the deal was made it took us another 2.5 hours to get out of there!

 
Lan N. | 2014-03-12

The business ethics at this dealership is shady.

We came in here with a pre-negotiated price on a 2014 Prius C Package 2.
The entire deal took 4 hours. Our salesman Henry, whom which we did not negotiate the price with was very nice. We negotiated the price with Jen but she was busy with a customer at the time. However, the general sales manager in the box kept fudging  the numbers and adding in higher APR's and entered the wrong negotiated price. All the while, this took 2-3 hours. When we got to the finance and signing docs portion of the deal, the price was still wrong and I believe Ian, the general sales manager fudged the numbers once again. Overall, this was a terrible buying experience due to the unorganized nature of the sales. With an already negotiated price and being approved for financing, this shouldve been a 2 hours tops deal. I would not recommend Mossy Toyota to anyone and would not buy from them again. The only reason I am giving them 2 stars is because they had good beef jerky and Otis spunkmeyer cookies.

 
Knight S. | 2014-02-24

I was happy with the customer service I got here. They had a lot of inventory, particularly the Prius's I was looking at.

 
Tyler S. | 2014-02-20

I've been going to Mossy Toyota for regular service for a couple of years now and have been satisfied (unlike another dealership that scratched my car up during the car wash).

Today, I took my leased Rav4 in because of a rattling issue with the trunk, and they spent a lot of time problem solving with me and they fixed it!  Although I was still under the 3 year warranty, the 2 years of free maintenance had passed, but I was still hoping they would take a quick look as a free courtesy.  They made some adjustments, test drove it, and even threw in a free wash and tire pressure check.

Thanks Lili and the technician crew!  You've got a loyal and happy customer.  I'll be back soon for my (paid) scheduled maintenance.

 
Brent E. | 2014-02-20

These guys are pretty fast and generally stick to the stated times, plus they have free coffee and some good warm chocolate chip cookies. Also they said they will match the price of other Toyota dealerships so shop around.

 
Vivian N. | 2014-02-11

My experience with the service department has been pretty solid.

I was shopping around for my 100k service package. I called around to the different Toyota dealerships in San Diego. I got a really good deal from the Carlsbad dealership, but Mossy was able to match it and give me a rental for the service. Not bad! I would recommend calling around and negotiating for the best deal.

They broke my antennae in the car wash, but immediately offered to replace it. (My antennae wasn't working anyways!) It was just a hassle to have to come back a week.

Don't forget you can take Lexus cars here for service. It'll be cheaper here than a Lexus dealership.

My boyfriend bought his Prius here. We called around in the SD area for the best deal. I guess Mossy sells the most Priuses, so they have the most in inventory, and the best deals.

BONUS: Free popcorn and cookies during your visit!

 
Jmonroe M. | 2014-02-10

Very disappointed with the finance department. They messed up my DMV paper work and got me billed for 700 dollar late registration. What pisses me off is no one in finance ever answers the phone! No mater what time of day I try and call. If you can buy somewhere else I would. I won't buy my next truck with Mossy.

 
Bill T. | 2014-01-30

I had to replace my side mirror on my truck, while leaving San Diego. Richard Carver took care of me and got me on the road in a few hours. He had to get the mirror in from LA. He kept me updated. I recommend Mossy Toyota . Richard was very professions and treated us outstanding. Thank You Richard. !!

 
Edmon R. | 2014-01-07

This dealership's processes were very transparent.

I must have gotten lucky with the sales representative (Vanessa) that I worked with because she was awesome and gave us a great deal. Not only did she beat the sticker price that another dealer quoted us, she also went out of her way to get the car color that we wanted.

Francisco, the finance person that we worked with, was also great. He was able to work out a protection plan that fit our budget and met our needs.

Overall, this place was great. There were no gray areas throughout the whole car buying experience and they answered all the questions that we had in more depth than I expected.

 
Alan A. | 2014-01-05

Took our car there for service for the second time. We asked how long it would take for the car to be ready and they said no more than an hour. So then we decided to stay there and wait for it. After an hour and a half they told us it would be ready "in 15 minutes". After one more hour (total of 2.5 hours) they finally bring the car out and the front license plate is broken. It took them another 15 minutes to fix. Horrible service and customer service. Taking our car to different dealer next time.

 
Mrs. Nat M. | 2014-01-04

Extremely happy with our new car! Mossy Toyota in P.B. After being rejected by other dealers because we're self employed, have new credit, and what not. These guys were awesome, they treated with respect. They worked with our lender to bring our Interest way down. Everyone at the dealership was super nice. They didn't freak out about our kids playing while we waited (5hrs). Excellent car buying experience!!!

 
Michael N. | 2013-12-28

I would like to say how much I enjoyed my purchasing experience at  Mossy Toyota.
The thing that I really appreciate was how Jennifer (Salesperson) took all the time to go over numbers in detail. My other experiences at dealers were comprised of terminal vagueness and redirection. This was not the case with Jennifer. This person has mastered the art of listening. She made suggestions tailored to my specs... and was only concerned about my needs as a buyer.

Not only did Jennifer take the time to go over numbers, but went the extra mile to spend the time necessary to answer all of my questions (comparison-features-limitations) .  I consider myself a pretty difficult shopper .  I ask for what I want , and Jennifer  went to bat for me.  I drove 2 hours for this purchase. I would do it again for a salesperson like Jennifer.

Thank you .. and  Happy New Year!

 
Melissa S. | 2013-12-21

I'm a better consumer becaue of this experience. Mossy Toyota did the right thing after all.

 
Karla B. | 2013-12-19

This is a review for the service department.

I have taken my car here three times, and they can never figure out what's going on with it. I checked my paperwork from when I brought my car here in June, and the numbers they wrote down are inconsistent with the new numbers. Out of nowhere, my tires have a better lining apparently. I don't trust them with my vehicle, as there was once I took it leaking coolant and they couldn't figure it out. I took it to Toyota of San Diego on Mission Gorge Road, and they figured out all the problems the car had from a previous horrible repair job.

I have been working with the assistant service manager, Richard, and he's courteous, but I don't have faith in him to do all he can to get my car in tip top shape.

 
Elizabeth K. | 2013-12-16

Took my car here to receive service for a recall. Arrived for my 9:30 am appt on time - and was told it would be 1.5 hours and they would call when it was ready. By 2 pm that day I still hadn't heard a word from the dealership so I called. I was told my rep was with a customer and he would call me back immediately. By 4 pm still no communication from the dealership. Livid I called and asked to speak to a service manager. I explained how inconsiderate the delay and lack of communication was, and thought for sure they'd throw in a perk like a free oil change to compensate for their lack of efficiency and professionalism. Nothing. I was told it was now ready to pick up and they washed it for me. Lazy, unprofessional establishment. And my service rep reeked of cigarettes at 930 in the morning. Gross. When I'm up for a new car next year I'll search elsewhere!

 
Ashley S. | 2013-12-14

So happy with my new car! If anyone is looking for a new car I definitely recommend buying it through a Mossy dealership. I don't know much about maintaining cars or anything like that and they make it super easy to figure out what needs to be done and how often. Its cheaper and easier than taking it to sears or anything like that.

 
Queena L. | 2013-11-29

Patrick is AWESOME! 5 star goes to PATRICK! After car shopping for a month N going into dealerships 3 times and being told the car is going to cost more than what I had planned to be spending I was getting so fed up. Don't see Scot at Mossy. He tried to rip me off! But finally I found Patrick and he was so upfront about the price of the car I wanted. So I went in and yes I got my Beautiful Prius for a great deal from Patrick and not only he got me a new car that day but my sister also got a new car that same day too. We got 2 Prius cars from Patrick! Go see Patrick! All the other sales guys Suck and wanta rip u off only Patrick is the Best!

Con- it took a little to long going through finance to get the car and Patrick did as best he could.

 
Stacy R. | 2013-11-24

DO NOT BUY A CAR HERE! These guys are the epitome of sleazy sales people. You know, the exact ones you have always been warned about and why we all loath walking onto a car lot!  BEWARE of their PRICING AND LIES!

I live in LA and had been looking for this exact car for months, so when I saw they had one listed online I contacted them. Firstly, from Tuesday to Friday of that week, they RAISED (yes, RAISED) the price 3 times, all while listing it as an Internet Special! When I saw the first price jump, I called the sales person I had spoken to and he assured me, without even taking the time to look, that they should be able to get it to the lower price I had seen earlier. Secondly, he touted how busy they were and how he couldn't promise me this car would still be here if I drove down Saturday. I understand that, however, when I asked about getting pictures of the car (because there weren't any online) he promised to send some. He NEVER DID. Second FAIL!  

Fast Forward to Friday - I haven't heard from the sales person I spoke to since Wednesday. I try calling his number, no answer. So I call and speak to Vanessa to find out if this car is still even available. It is. So I explain to her my frustration with the pricing and ask her if she could help me with pictures. She does so and within minutes! I also send her the image I captured from THEIR WEBSITE with the first and lowest sales price from earlier in the week. She promises to talk to her manager for me, understanding completely the if I can't secure the price, there is no reason for me to drive to SD.  Less than 30 minutes later the non existent sales person from earlier in the week calls and gives me his pitch for the current pricing. I try talking to him, but he keeps talking over me. I finally have to say, "Let me finish what I am saying." It's obvious he didn't either take me seriously earlier in the week or he didn't think he would have to follow up - either way, I told him he never followed through and I was already disappointed in his sales approach. I told him I had already spoken to Vanessa and she had already sent me pictures. So after we hang up, he tells his boss, who in turn calls me and leaves me his personal cell number so I feel important. I call and talk to his boss, only to be told the same thing about the car and that they won't honor the sale price they listed earlier in the week, Worst part still, no one is looking at the details about this car, they are just pitching me.(NOTE TO SALES PEOPLE- when I know more about this car by virtue of the CARFAX and monitoring your pricing history, you look foolish pitching me your reputable Mossy name!) I finally told him I was waiting to hear back from the Sales Manager and Vanessa to get the final verdict.

I wish that had been the worst part, but it gets worse and much sleazier....Vanessa calls me at 11a on Saturday with good news! They are going to honor the price! (My faith in this dealership has been 'temporarily' restored!) I asked her if there was any way I could secure the car to be sure it wasn't sold within the 2 hours it would take me to drive there. She tells me she has pulled it and we are good to drive to SD. I get there and in an attempt to expedite the process, I have them process my trade in while I take a test drive, because I had no intentions of leaving without my new car. We come back from the drive and Vanessa is pulled away. In steps a manager, Chris who tells me he has good and bad news for me (typical dealership lingo). I tell him I only want good, He proceeds to tell me that he took a deposit for the car over the phone while I was test driving it, so I couldn't buy it. Oh, but the good news is they have another car that isn't the color I want and has way more miles, that he will honor at the price we had agreed to for the other! (btw - the list price on this other car and the price we had agreed, $100 difference!)  I was angry! He is sitting across from me seemingly unaffected with a smirk on his face to the game he just played. I had just driven 2 hours to buy this car!  I wanted to know why I wasn't offered the opportunity at 11a to put a deposit down? (I would have, this was the car I been looking for) Or why he couldn't call his customer back and say it was too late, that I was here buying the car!?!  I was there right now, the other person was not. He had called them to warn them I was test driving it and if he wanted it, he needed to put a deposit down now. That is what happened!!!! With the exception of Vanessa, the CUSTOMER SERVICE here is DISGRACEFUL!

Needless to say, I left heart broken and in tears. To which another manager chases after me and tries 'correcting' the situation by selling me a new car! DO YOU HONESTLY THINK AFTER THAT, I WOULD EVEN CONSIDER GIVING YOU THE SATIFACTION OF A SALE!?!?!?! There are plenty of Toyota dealerships in LA, I certainly didn't need to drive to your dealership for this DISREPECTFUL SERVICE!

 
JoAnna H. | 2013-11-19

Love me some MOSSY !!!  
TOYOTA   SALESMAN  Jeremy  is the BEST for no hassle / no pressure   truck shopping and buying experience !!
My BF and i had been to another dealership in our area  and were treated less than ideal. If it weren't for the outstanding personality of your salesman Jeremy  I dont think we would have stuck around. He welcomed us the moment we stepped on this lot and  told us funny stories throughout the test drive on the freeway ( love our brand new Tacoma!!)  And through  the decision to purchase .! This man goes above and Way  Beyond in our opinion to make sure you are completely comfortable throughout  the ENTIRE car buying process. Toyota is lucky to have  Jeremy . His 5 Star treatment  of us really is the only reason we purchased from this dealership.  Thankyou Jeremy !! We will be back for my trade in next  year !!  :)

 
Britt P. | 2013-11-11

My boyfriend and I have leased 4 cars from here and have gotten great deals each time.  They have excellent service.  They even stayed late on a Sunday to make sure we got the exact car we wanted.  Can't say enough about the salesman we worked with, Jeff.  Highly recommended!

 
Chris K. | 2013-11-03

My wife and I went to Mossy Toyota unsure on the vehicle that would fit our family the best. We were treated with care and understanding. The entire staff was very cordial and friendly.  When my wife made the decision to go with the Sienna, the management team and sales team made the transaction flow smoothly and quickly. I would like to thank Jason J, Matt, Abdul, Eddie, and the entire staff for making my family feel right at home.

 
Red T. | 2013-10-30

Came here for an oil change and was told hour tops. Stuck here waiting for two and hours and still waiting. Have brought my car here before and even then the wait was pretty bad but now it's just getting ridiculous.

 
David L. | 2013-10-29

I bought a Toyota prius in Mossy toyota in the begining of this month. The price is nice compare to several other Toyota dealers. Mr. Aleksey is a nice guy. I don't waste too much time for burgaining the price and the dealing process is very fast and smooth.  After buying the car, Mr. Aleksey response to all of my question very soon within 24 hours. The financial manager is very nice as well. He won't put any pressure to make me buy any other additional service. One of my colleage also buy her car in Mossy since I bought my prius.

 
Shelley O. | 2013-10-25

I leased a 2014 corolla from Bernadette Devera yesterday and have to say that she took wonderful care of me and actually made it fun. She was very patient helping me to carefully select the absolute best vehicle based on my needs. This is the 7th vehicle that I've bought or leased at a dealership and it was by far the best experience I've had. The finance manager, Muaz Arshad, also did a great job and was really funny. I would definitely recommend them to friends and family.

 
Robert F. | 2013-10-24

This was my first time purchasing a new vehicle.  Now, with that in the open and in mind, we can start.
 I have found the staff here be very attentive and helpful. The only complaint that I could say is that I felt rather short changed on how much I recieved for trade in on my old vehicle.  Other than that, the level of care from the sales people and the service department are great. I would recommend them to a buyer.

 
Cheryl P. | 2013-10-16

The fact of the matter is that buying a new car is worse than getting a root canal! I have bought 4 Toyota's in San Diego County throughout the years from four different dealerships and they were all equally bad, this time was no exception. I left with a new car after many hours of ridiculous negotiations with people that are trying to get as much money out of you as possible. If you leave liking your salesman, you paid too much for the car.

There was the customary ridiculous waiting time for the financing and at the end a request to make sure that I gave the finance guy a rating of 10 when Toyota's survey people call because his salary is determined by the review.  Nothing has changed in 20 years.  I almost bought through Carmax this time to avoid all this, but found that the price for their used cars was too close to  the price of a new one.  The highlight of the day was eating at the Thai restaurant a couple doors down.  Some of the best Thai food I've had in San Diego.

Love my new Prius.

 
David N. | 2013-10-14

I had an issue with another Mossy Toyota in San Diego and that manager informed me to contact the main Mossy center at 4555 Mission Bay Dr.

I spoke with the Parts Manager at the main Mossy and he seemed to be courteous over the phone.  I asked him nicely if I could please speak with the owner, just to express my concerns, and I was denied!  First, I did not try to circumvent him and I did contact him a few times, despite we both played phone tag a few times.

Anyway, I felt I was treated poorly and there wasn't a need to be condensing and overbearing over the phone.  I'm sorry Mr. Dale, I don't believe that is right! I never got a hold of the owner of Mossy as well.

To future customers, I suggest you look elsewhere to service your vehicle or invest in a new one. Other dealerships in San Diego are eager and demonstrate their passion in many different ways for the customer's benefit.

 
Tom T. | 2013-10-02

My first ever Yelp review... Recently spent a solid week hunting Toyota Prius hybrids. Met with several salesman & managers at multiple car lots. Know how it goes and how it should go.

First contact salesman at Mossy Toyota was Eric Castro. Excellent sales person, I give 5-stars for Eric! Polite, patient, car presenter and he had a good balanced approach. When a possible deal for a 2013 Prius C was not happening...Eric, in a * non-pushy * way, asked my preferences and steered me to a white 2010 Prius HB2 on the used lot. I liked car and we were halfway close when came time to talking numbers.  But I told Eric, "I am not going to buy a car today".

I wasn't in a hurry, wanted to be logical, check around current market values 2010-2011 Prius HB2's... If there were more white ones around SD or up in LA, I knew in my mind I was going to be checking them later. Eric at this point called in the shift manager. Well, then the vibe turned decidedly more AGGRESSIVE at Mossy (mind you this was after I had said, not buying a car today). When mgr sat down, knew he was there to push me... So I started out by saying, "Sooo, you're the head Great White shark here!!!" He replied, "No, we're nice guys!". Yet, within 5-min he was pushing me tho, to make a deal then and there ("What can we do to sell you in this car tonight?").  To his credit, this mgr (forget his name, apologize) came down a lot  from $18998 to 17400. Yet we remained $400 apart as I was holding at the Kelley Blue Book retail value for that year, make & model Prius. Finally to relieve the pressure push on me...I said, "I gotta drive 50mi to get home and I gotta go now" (live east county mtns, long way from PB). So I walked out!  On the way out, Eric was gracious and I told him he was a very good salesman.

Next day, I shopped "Autofinders" used lot up on Convoy and felt wayyyy less pressure and walked on that lot owner as well!  Finally I found the best deal for me up in Orange County on the following day...also a no pressure push sales team (Fritts Ford in Riverside).  Mossy Toyota was just too much pressure, so 3-stars only. My advice as others before noted here re Mossy...1) Know what you want and for what price BEFORE you walk on this car lot. 2) Get an independent mechanic to check the veh, if you feel the need. 3) Have the freedom and control to come back next day, if this dealer (or any dealer!) doesn't measure up to the greater So. Calif market values for your vehicle.  Careful and good luck! -T

 
Ben S. | 2013-09-21

Had my 4Runner serviced here for over a year with no real issues except for a sketchy pressure sale on replacing my brakes but let it slide.  I just walked in to have the same service rep involved with the brake incident tell me they have been undercharging me for oil changes and it is really $60 not $30.

Walked out and will not be back.  Provide good advice and good service and I will spend money.  Lose my trust and invoke sales tactics and I am taking my business elsewhere including car buying.

 
Stacey D. | 2013-09-16

This review is for the service department only, I have not purchased a car here so can't speak on the sales side.

I have an older 2006 Prius that went through a rough patch a year or so ago.  The engine light popped on and we took it to Mossy for them to check it out.

While I might complain at how long it took them to diagnose the problem and get a proper replacement part (the hybrid battery ended up needing replacement) I was amazed at how they kept me in a nice loaner for free during the entire ordeal.  It ended up being over a month before they got a battery that fixed the problem, but they communicated with me and didn't charge me a dime for the loaner car.  The battery was under warranty, which is why I got such a nice perk, but I was surprised and thankful.  And I got to drive around a 2012 Prius for a month which was fun!

 
Terry R. | 2013-09-11

I have all my service done at Mossy Toyota. My service advisor is Richard Carver. He is professional and honest.
Today I had to have rear shocks replaced, my car was ready when promised, and as always Richard also had my car washed. The final bill came in below the estimate. If you want to be treated fair and honest, go see Richard Carver at Mossy Toyota.

 
Alejandro F. | 2013-08-25

I had never been inclined to write a review on Yelp til now because I feel everyone should experience the same service I had, which was exceptional.

I was looking for a Scion FRS and visited several other dealerships over the past month. First, Kearny Scion claimed that Scion did "pure pricing" and it was impossible to get a better deal elsewhere, which was not true. I then found Toyota of Poway by searching on True Car, and they supposedly had a discount below MSRP of $1.4k; when I got there, I found out they were then adding $755 for "destination fee" and $400 for "documentation fee", so I left in a heartbeat.

Finally, I talked to Jorge Jimenez, the sales guy from Mossy Toyota, and he explained that they had a flat 1k discount below MSRP, with no "destination fee", and the "documentation fee" was only $80. I'm super analytical (actually a mathematician/programmer as a profession), and wanted to negotiate on a deal one day, and purchase the car the next. So I spoke directly with the sales manager, Ian, who was very accommodating when I also requested that they keep the car on the dealership for 1-2 weeks (since my current car's lease was going to end in 2 weeks), and also a free oil change immediately after buying the car (that's because new engines will tend to leave metal shavings in the oil pan). I ended up getting the FRS (automatic with a couple of added options) in hot-lava, MSRP was $26,758, my price was $25,758 (through True Car), and OTO with tax, registration, etc. was $28,189.

The first finance guy, Chris, was also excellent. I did my pre-approval through SDCCU at 2.49% interest for 60 months. I was initially going to do 1.99% for 42 months with 0 down payment, but after talking with Chris he suggested doing 60 months because I could still pay off the car earlier (as I intend to do), but don't over-commit myself in case I have a rough month (since the difference in monthly payments are $800 in 42 months vs $500 in 60). Chris didn't try to oversell me on gap insurance or the Karr alarm, and I knew I was getting more than a fair deal (trust me, I was a math major).

A couple of days later, I went back since the SDCCU loan was approved and redid the contract, and this time talked with Robert from finance. Yes, he was personable, but tried to oversell me on gap, pre-planned maintenance, and the Karr alarm.

I then explained why I didn't want gap: given that I live in a relatively safe area in SD and am not a reckless driver, so I'm willing to accept the risk for the first 6 months to 1 year.
why I didn't need pre-planned maintenance: I only drive 8k miles per year and only want to keep the car for 5 years, so putting 1.5k down now would be worth 2.1k in 5 years (assuming I can invest elsewhere with 7% annual return), and the future cost of the maintenance would be 2 major repairs and a couple of oil changes, so $1300. Therefore, I'd be loosing money had I taken the deal.

Also, I didn't need the Karr alarm because the FRS already comes with an engine immobilizer, so he would have sold me on $400-worth of something I didn't need.

Before driving it off the lot, Jorge, the sales guy, showed me how to import my phone's contacts into the car's bluetooth system, and I went to the service department and got my free oil change at 60 miles (talked with Sean).

Overall, I had a really good experience and recommend you do your research, don't do impulse-buying (Jorge was really easy to work with and communicated over email and phone for a week), try to negotiate the price (search True Car, or speak directly with Ian) or get freebies (like the oil change), and make sure that the finance guy has your best interest in mind (definitely speak to Chris since he's a math guy).

Best of luck!

 
jimmy a. | 2013-08-22

Great service, loved it.

We were greeted very politely at the door and were asked what we're looking for. Within ten minutes we were test driving the car we wanted. John and Matt helped us and they were great.

Granted you have to haggle over the price, this is a dealership after all. But they were pleasant about it, and never rude.

We ended up getting the price we wanted and now the happy owner of a new prius.

Oh, and the reason we came here, two fold. DSC show and the great service we get at mossy Honda for our other car.

people, please understand this is a dealer and the standard haggling still applies. I didn't feel pressured at all, I could have walked away. But after negotiations I got the price I wanted.

They also take the time afterwards to make sure everything is A-okay with your car, and that you are happy with it.

This has been a much better experience than the Honda purchase (another state).

 
Farrah N. | 2013-08-16

Awful awful awful. I bought my car a while ago and have now just been told that all flavors and colors of smoke had been blown up my @$$. Do yourself a huge favor and buy from somewhere else. If you do have to go here, make sure you finance it from someone else. Wrong information abounds here. Really, so very disappointed.

 
S C. | 2013-08-15

The service department person was super creepy AND a dirty rag was left in my glove compartment after a service.  Thought that I would use a place closer to my home than the one I've been using, but I'll never set foot in this place again.  I had the willies the whole time I was waiting......   Blech

 
Ben P. | 2013-07-30

This was my first purchase ever.

After being treated like crap by dealerships in North county, I drove 50 miles expecting the same treatment......Not here.

I Was met by Jon who was very professional, and very helpful, and tried his best to answer all my questions I had on the new Carolla. He and Frank gave me good value for my trade in as well as good discount if I decided on a purchase.

They did not pressure me nor did anyone insult me, while I was deciding. I was very comfortable being there. I even took the time to raid the popcorn machine of free popcorn while negotiating the bottom line.

After deciding on a color and package and a agreed price, I pulled the trigger on a purchase. It beat the hell out of what I have been through at other dealers. The major difference was treatment.

What really helps is knowing what you want before you get there, it made everything quick and easy.

The only complaint if any, is the finances office needs a little speeding up, waiting an hour to finalize everything and going through every detail on the contract,although helpful, was not necessary after I said no thanks , but thats ok. I am satisfied  with what I got, and the dealerships in North County missed out on a sale because of the maltreatment they showed to a first time buyer.

Very happy with what I got. Thanks Jon, Frank, and Scott!

 
Jason V. | 2013-07-24

Amazing experience at Mossy Toyota - They have definitely earned a life-long customer!!

I'm a firm believer in giving credit where credit is due, and oftentimes don't feel like everyone is the most impartial when it comes to reviews, etc. Honestly, I must say that my experience at Mossy Toyota was excellent. Everyone that I dealt with, from Carlos I. (Internet Sales Manager), Jason J. (Used Car Director), and Larry P. (Internet Sales) were amazing. They went above and beyond in order to make sure that I was happy, all while being very detailed oriented and explaining everything along the way. They were also both very personable and honest, which made my experience top-notch. Go see Carlos and Jason, you'll  be glad you did!!

 
Colleen S. | 2013-07-18

Short version: Tried to charge me $2,200 for a repair that I had done at Steve's on Garnet for $15! Long version: I wish I could give this place ZERO stars. This review is on their car service, not purchasing. I had a recall and so made an appointment with this service center, it was closest to my place and the least amount of hassle for me.  I also had a problem with my headlight that when I replaced the light it still went out a few times. Long story short, communication with my "service manager" Sean Moore (who is a SNAKE!) was horrifying, and they broke a part and had to keep my car over night. I spoke to the manager and got half off the laying of a new ground wire to my headlight, so I thought maybe my bad experience with this service manager was a rogue employee. Less than a month after the re-wire my light went out again, then back on for a few days, then out again. I took it back to them since they had obviously missed something. While my new service manager was much better, I was told my entire 'wire harness' had to be replaced and re-wired, which would cost me $2,200. I picked up my car and never drove at night for two months trying to save up the money. I finally took it to Steve's on Garnet and asked them to look at it, they said even if they couldn't fix it they could tell me where to go for the best electrical work. Less than 40minutes after I dropped off my car there it was ready. Apparently when Mossy laid the new ground wire they didn't insert a wire into the plug correctly. They literally bent a wire and fixed it. Cost me a $15 for their time. I can't decide if the mechanics at Mossy were too stupid to see this error or if they were knowingly taking me for a ride. Either way, these people are HORRIBLE. Liars and cheaters and nothing more.

 
Robert B. | 2013-07-13

-review of service only-

Took our vehicle in for a recall and extended warranty fix.  Most my experiences with dealer service centers have not been the best, so positive experience here prompted a review.  They kept to the appointment time, checked my car in quickly, called me when done (and finished when they said they would).  Worked with Eddie, and he did suggest some maintenance items but didn't hard-sell it, which is usually an issue once they've got you in (and prices quoted were within reason).

 
B A. | 2013-07-09

Let me preface that I visited four different Toyota dealerships between Sacramento to San Diego in search of a dealership that was approachable, sincere, and respectful of a young, working-professional - without the reverse ageism and pressure that comes from purchasing your first "real car." Though not the most accessible location, the service was deserving of 5 stars.

At Mossy Toyota, Gary Thuma went out of his way to not just have everything ready, the way I wanted it - but he truly went over, above, and beyond. Everything from his relaxed demeanor, informative assessments, and light hearted humor mad me feel welcome within five minutes of walking in. He was helpful with financing options, car accessories, and diligent during the price negotiation phase - which went MUCH easier than any other major purchase I've made.

After all the negotiations and product features, Gary found the precise model with the solar panel - only it wasn't available on the lot. As an example of Gary going above and beyond, he said he'd take care of things, get the paperwork in order, and told me to come back the following morning.

That next morning when I came in, he had the paperwork in one hand, car keys in the other, and the car was showcase center in the lot! Turns out that Gary personally had driven it down from Carlsbad, "just because he wanted to make me a happy customer."

So, in summary: Gary made it happen, I'd totally encourage other young, working-professionals for their friendly and competent sales department, and you won't be aggressively pressured into another model due to a potential lack of inventory (though I suppose plenty of other dealerships could ;) if you prefer). Bravo. PS - they have an awesome coffee bar, which totally was appreciated.

 
Kelly M. | 2013-07-05

This is for the service center. I dont know about sales. The service center employees are slow and rude. They seem like they really dont want to be here.  That pretty much sums it up. I will be going back to toyota carlsbad now.

 
Nicole R. | 2013-06-26

Worst experience ever! First time buying a new car, We were there all day long! When I tried to leave, I felt like I couldn't  (they had my trade in keys) I talked to so many ppl that day, I cant even remember who I was dealing with. At the end of a long day, I ended up getting what I didn't really even want, (a 2011 Toyota corolla S) The issues started the next month, The brakes squeaked every time I came to a stop! (so annoying!) I came in multiple times, drove around w/ different techs for hours. Richard, at service center, always made false promises, nothing ever got fixed. He said he replaced the brakes and brake pads, but it never happened. I will never go there again. Worst service ever!!!

 
Monica L. | 2013-06-24

Service men talk to you like you're 5!  Horrible!

 
Thuy H. | 2013-06-22

I lost my car key and had to get replacements. 8 bucks for each copy compared to $25 (kearny mesa toyota) and even $135 (Busy bee's). Fast and great service, as good as it gets!

 
Nikki L. | 2013-06-21

UGH. Where do I start? I purchased a 2012 Corolla through Mossy and have been extremely disappointed with the level of service every time I've interacted with them since. I just brought my car in for its 3rd service (15k mile maintenance) and after mentioning a problem with the windows randomly not working for the 3rd time, they have told me for the 3rd time they weren't able to replicate and identify the issue. I understand that it's tricky since they can't replicate the issue, but it's a 2012 Corolla which I've owned less than a year- I should be able to roll down my windows whenever I want! Also, after leaving my 2nd appointment, I looked at my receipt summary and the rep had written down "Customer said locks don't work sometimes." Locks? I said windows! Where's the attention to detail?! And don't even get me started on how long you have to wait for them to wash your car. Last time they called me to say it was ready I specifically asked it had been washed yet. My response, "Yep, it's all washed and ready to go." Lies! I ended up waiting a half hour. And also, the last time I called about picking up my car I confirmed they were open until 6 and the guy said yes, but if I could come earlier that'd be great 'cause everyone really wants to get out of there. I've been in customer service before- you don't say that to a customer!

 
A M. | 2013-06-17

Mossy's response to our review was  "sorry not satifying experience....spent alot of money to try to correct situation...contact me right away so we can discuss...". Really?!! Seriously?!! OMG!!! Have they forgotten our telephone number already? Some nerve posting such a response, better to have said nothing at all, Mossy Toyota.
Seven months of back and forth with them and still finding things they "missed" in the so-called comprehensive, point-by- point inspection certification. We bought and paid for a Toyota Certified Used Vehicle but what we got was a plain old used car; a used car that Mossy Toyota advertised and sold to us as a Toyota Certified Used Vehicle.
So we took our back to Mossy Toyota again, this time so they could replace the filthy ac filter they didn't replace the first time, replace the back seat trim they broke during the last visit, remove the drywall screw and properly fasten the corner section of the rear bumper to eliminate the gap they told us was normal when we bought the car, reattached loose window gasket, etc. etc.
Guess what! After we picked it up we took it in for an oil change, elsewhere of course, we found out a part was missing from what holds the filter securely and that our air filter was so filthy dirty. Well, guess who did the last oil change, yup, Mossy Toyota. Guess we should have all they work they did and said they did double checked. This is worst than going to the dentist to have your teeth extracted with old rusted pliers.
We are the ones that "spent a lot of money"' not to mention wasting our time going back and forth, fighting tooth and nail to get them to do what should have already been done.

 
Rick L. | 2013-06-02

Going into this purchase, I was not in a hurry- I had a perfectly fine 2009 Prius that did not need replacing. I decided to give it to my son, who said he was in no hurry to get it, even though the car he was driving wouldn't start half the time.
So, after initiating the process of purchasing a car through this dealer, I put the project on hold. On April 30, 2013, I received an email from my contact at the dealer, asking me to buy a car that day so he could make his bonus for the month. I decided to be a nice guy and enable him to make his bonus.
Two weeks later, I received an email from the dealer advertising the same vehicle for $2500 less than I paid for it- the exact same Prius with the exact same features. I immediately contacted my salesman, who said he would do what he could, by passing me to the general sales manager.
After 9 days and numerous attempts to prod the salesman into getting the manager to contact me, I finally got a call late on a Friday. The manager sounded like a nice guy, but more than that he reminded me of a frat guy in college who thinks that by talking to you like a buddy, he can make you forget about your issue. It's now been another 10 days, and although I've tried to reach both my salesman and the manager each day, I've had no further contact from the manager, and the salesman says there's nothing he can do.
This kind of encounter reinforces the notion that it is important to read reviews before going into this type of purchase. By going on yelp, I could have seen that Mossy Toyota has terrible reviews, averaging just above 2 on a scale of 5. That would have definitely gotten my attention enough to dissuade me from going to this dealer, had I just read these reviews in advance.

The thing that irks me is that the salesman knew that there would be strong promotions associated with Memorial Day- it's a staple of the car sales industry. Yet he played innocent, telling me he didn't know what the promotions would be in May when I asked him directly at the end of April. I feel strongly that since I only went into the dealer that day so he could make his bonus, the dealer should make good on the price they offered me right after I bought the new Prius.

There are tons of businesses out there that will price-match other establishments or even their own prices when they implement a promotion right after you buy something from them. It's happened to me before, and the honorable businesses have always honored their lower price. At this stage, I'm planning on contacting Toyota directly. They seemed pretty interested in the results of the 20-minute survey they sent me. (And boy do I ever wish they'd sent that survey a few days later.)

Lastly, I think it's quite unprofessional to tell your customers that you really rely on getting a certain rating on the survey that will be coming in the email. Nothing like adding extra pressure to the new car purchase experience, you know?

 
Tony B. | 2013-05-25

Sales is sleezy - worst experience ever!  I will say the finance department was very nice and professional, nothing like the sales department.
I would NOT recommend this place to anyone.

 
Sam H. | 2013-05-23

Was initially very disappointed after standing around for ten minutes with out being greeted, but the service advisor that helped me salvaged the experience.

It's a dealership - you know what to expect.  Went in with a coupon for a $24 oil change, was completed in the estimated time of one hour.  The normal and expected upsells followed, which I politely refused.

Interfacing with car dealerships is like paying taxes, an occasionally necessary evil.

I had always previously serviced my car at Kearny Mesa Toyota, but the only service special was for "new" customers.  Epic fail KM, I will keep returning to Mossy.

 
Jason T. | 2013-05-04

Good service, my new go to place.

 
Morgan M. | 2013-05-03

I've been bringing my truck (Blacksunshine, for those interested) here for the better part of four years.  I even brought in my wife's old car as well.  I don't have one, single bad thing to say about this joint--as far as things that are in their control.

Historically, dealerships' services are infinitely more expensive than your average, "Joe's Auto Garage."  It's just a fact: larger facility + more staff + the cost of materials + labor = bigger bill.  It can't be helped.

However, the cats at Mossy Toyota do their best to take the sting out of that and shave off as much as they can to your bill.  They don't offer a free rental car, so that's savings to you (they do have a shuttle that runs pretty frequent).  Their coupons are frequent and they won't charge you for work they didn't do.  For example: years ago I purchased a high end air filter for my engine.  Part of your routine maintenance is to have this checked/replaced.  Mine never needs to be replaced, so this part of the service isn't required.  As such, they knock the howevermany bucks from my service each time.

To be frank: I wouldn't take my truck anywhere else if I had the choice.  The only bummer for me now is it's waaaayyyy down PB way, and I live in North County.  So it's a bit of an event to get Blacksunshine down there, but in the end I know the quality of service is absolutely worth it.

Keep up the great work!

 
Danny D. | 2013-05-03

I recently purchased a FJ cruiser from Mossy via the web sales department and was able to negotiate a fair price and finance terms with a happy ending. Have been getting my regular servicing done here as well.

Now I am in the market for another Toyota, and thinking I would have the same pleasant experience I go online and start the process again. This time " Larry" the internet sales manager is my point of contact. Wow talk about terrible customer skills, first he quotes me a price in the low 20"s for a double cab and high 20's for a crew cab Tundra......sounds good to me so I proceed with the online loan application. Now I get a call from a different sales guy two days in a row, both quoting a hirer price. So I contact " LARRY " and he denies ever quoting me a price and is rude to boot. 1 less customer over bad salesmanship. I'm buying my Tundra at another dealer.

 
Steven Y. | 2013-05-01

Need some service please....

 
Cheri A. | 2013-04-29

I do not recommend Mossy Toyota, especially if you are disabled or hurt.  I was rear-ended in a bad car crash that totalled my car. I had to purchase another car quickly and trusted my local dealer, Mossy Toyota to do right by me.  I am a local property manager and believe on keeping business local.  I was in terrible pain from multiple injuries and Mossy sold me a used Prius and also a very expensive warranty that I was told covered all the batteries in the car.  I was also told that my car insurance would be less"  that I could count on that" when figuring my budget.  The finance manager, up in his little room, at 10:30 P.M. explained to me that my car insurance for my 2005 Pruis "would cost a lot less"  than what I was currently paying for my 2004 Toyota RAV-4..  A battery immediately went bad, and I was told I had to pay for a new one, that the warranty did not cover the battery.  The insurance was not less than my RAV-4, not the same as my RAV-4 but a lot more expensive than my RAV-4.  They video you when you are 'making-the-deal", and I had to insist that they watch the video not once, but twice.  And twice I proved to them that they told me lies.  Bold faced lies.  They denied telling me the insurance was less, they denied telling me that  the $3800 warranty covered the batteries. They watched themselves on Video twice, telling me these things.   They saw themselves telling me these lies twice!!!     I was contacted by their second in command, a Mr. Silver who apologized and promised me that he would take good care of the situation himself personally.  And then proceeded to 'turn- me" to a new salesman, Michael, who was very nice and very helpful and took me on some test drives. I wound up purchasing a new car.  Not for the price that the internet had ; no they said that was not available.  It was a lot more. Part of my deal was new seat covers front and back.  That was important to me, and they were included on my first 'deal', the lemon, as they took the car back.  and Silver said they would include them on the next car as well.  So they sold me a new car.   Then during the 'deal' decided I was not quite worth seat covers and changed their minds. I insisted ;  after all that was 'the deal' and they stuck to their agreement.  We are talking vinyl seat covers! Not leather, not silk, not expensive.  So after more than a month of waiting for these seat covers, they are finally in! I give them my car so they  install them and I get it back to discover only one seat cover was installed, not both of them.  So it will be another several days to wait for what I already paid for weeks ago.  No one checked the order, or they did not order correctly.  
I waited to write this review on YELP.  I was sincerely hoping to write a better review.  But how can I?  I have to be honest.
The communication between departments is poor. They do not know their product.  A salesman should follow the deal to completion and not 'turn 'the buyer to anyone else.  That salesman should know the product, the finance manager should know the products inside and out.  The insurance costs should be researched.  And they should take this issue and turn it into good by lobbying the insurance companies so the Prius is  less, or at least not so much higher than a gas powered car. To save in gas only to spend more on insurance, then to be lied about it from the dealer.  That is just wrong folks.  I feel that they took advantage of me because I was disabled, hurt and in physical pain from car accident that was the reason I came to them.  That is just not kind, and not ethical and not good business.  They also do not return telephone calls very well.  The service department was nice, but they did not have their ducks in a row very well either.  I brought my license plates in and asked if they would put them on for me when they put on my seat covers.  They  said sure, then they forgot and did not do so.  They had my car for 24 hours to detail the inside and put on one seat cover.  The seats were still wet.  I only hope the front seats were allowed to dry before they put on the seat cover, or else they could mildew.  The seats should have been dry . They obviously left the car sit until the last minutes to do the job.  I wonder if they even detailed the front seats at all before installing the seat cover?
    I do love the car, and I will have to have it serviced there for years to come, so I sure hope that they can get their acts together.  It should be about caring for each other and not just making a buck.  And when they have an injured buyer who needs a smooth fast and no hassle deal, and they cause more stress and more pain, well I say thumbs down for Mossy Toyota.  This is so long because it keeps on going..... And they have signs that brag about it 'only taking 4 hours and 20 minutes to buy a car?   Far    too long..   Thats crazy, 5 hours, well it took them two months in my case, one mistake after another.   Thank you

 
andre r. | 2013-04-28

Horrible service they only care about your purchase and after that you become a ghost to them like any other dealership I been to around san diego misión Valley, mossy, this one and chula vista, are you here for a new car? No? Who are u? What do u want? It's sad really unless your car has no check light on, there for a oil change or to but a new car. ... Don't go if you just think you have a concerned about your car they will tell you nothing is wrong with your car unless a light is not on or you don't hear anything. Another example when I took my car in because the b brakes made a sound when breaking which is weird because it was only 6 weeks old but I told them took it in. .. nothing. .. I love my Toyota but really am I going to expect this with my second car?  We might not go with Toyota and look at something else

 
AJ J. | 2013-04-19

should be ashamed offering me a two pieces of plastic for $300 I just got the same thing on Ebay for $60... scam artists stay away unless they are fixing a warranty issue thats the only thing I would go to them for

 
Trevor T. | 2013-04-10

Been going to Mossy Toyota for several years now and really they have provided me with standard service, never really going above and beyond but never disappointment me either.  Yes, there are long waits but that is to be expected wherever you go no matter what your going for.  This time around i was in there to get my 50K service done on my 4runner and was helped by Sean.  After the service which went fine (great customer service) i got home and noticed grease stains on the outside of the door (black), which, didn't really bother me, until i noticed those same dark finger print stains now all over the interior of the door on my light colored tan panels.  This pissed me off, i cleaned it off with armor-all then emailed Sean on what happened.  

Next day, i get a call telling me my part is in and they are going to throw in  free interior detail for me to compensate for the greasy hand prints.  Few days later i bring the truck back in and Sean is out so i'm helped by Jeff (new service rep), Jeff did a great job not only helping me out but asking questions to senior advisers on how to correctly help me out which i appreciated, even though those senior advisers sometimes seemed irritated to assist.  It didn't bother him and he continued to do his best figuring out the intricacies of the software.  

After i got the truck back from detailing, i was ASTONISHED at the job they did on my truck.  I have two full grown german shepherds and i like to surf, so you can imagine the state of my interior.  These guys did a killer job getting that thing as though i just drove it off the lot.  I almost felt bad for them doing that for just some greasy handprints on my interior...almost.  

Either way, customer service between Sean and Jeff was awesome and i look forward to working with those guys again.  

Thanks for the dudes who detailed the interior, phenomenal job.  Going surfing tomorrow.

 
jackie s. | 2013-03-13

FOR GOD SAKE DON'T CALL TO INQUIRE ABOUT A CAR! They will pester you til kingdom come! I sent in an email at first and they call and email at least 3 times a week without fail. Then I called on my cell phone to inquire about a car they had online. First they had called me and told me it was available an hour before then they said they couldn't find it in the system so it must have been sold then I got a call back from someone else the next day saying it was available. You would hope they would get their inventory checklist in order.

SO after I called to inquire he pulled my number from the caller ID and started pestering me on my cell to see if I was still in the market! Geesh I never willingly gave you my number and you use underhanded tactics to pull info out of me. Slimballs, I'm just not happy how their customer service is set up. I am happy however with my new car I just bought. Although we can all assume it was definiteyl not with Mossy Toyota of Pacific Beach.

HIGH PRESSURE SALES!! WATCH OUT! Pretty soon they'll be asking for a credit card,social security number and possibly your first born to just test drive a car.

 
Erik W. | 2013-03-12

I give them 2 stars because I got a good deal on my truck. The problem comes when I realized I was charged more for an alarm than was previously negotiated. Unfortunately I noticed this after I had already signed the contract, so I ultimately blame myself for not paying more attention.

I figured, well, they got me. it was only $300 on a $30000 truck, but I called them anyway to see what they could do. Initially, they were very willing to help and said they would refund the money they overcharged and fix the alarm.

I then received a call and was informed that because I gave a less than perfect review on the survey e-mailed to me from TOYOTA headquarters that they would not get a bonus and therefore I would not get the refund or the service promised.

I will be driving my truck to another dealership for the free oil changes and service.

Anyway, this was my experience and maybe yours will be better if you go to them, but why take the chance? there are many other Toyota dealers in the SD area.

 
Jerome A. | 2013-03-10

You call them to ask for a copy of your leasing contract and the answer is that they can't mail or email it to you because you moved?
They were also very dishonest during my leasing process and I will never buy Toyota again. In addition each time you bring the car for service, be ready to wait much longer than what they tell you. Apparently the person booking appointments is clueless.

 
Mark and Montse A. | 2013-03-09

I went there at 7AM Saturday to ask about my bumper damage.  THe guy looked at it from 20 yards away, and said I had to go to their collision center which was miles away. He gave me a map to get there, but neglected to tell me they didn't open for another 2 hours, and wasted a lot of my time.  I ended up going to Bumper Doc and got great service and a better deal.

 
Sally T. | 2013-02-22

First off I want to thank Matt Smith, we called him to have everything planned ahead of time so he made sure what I needed was taken care of.

Alex Rangel handled everything after that and did an amazing job helping me test drive my new car and getting the paperwork done.

I didn't have one problem with anyone that worked there, they were super friendly and it was one of the best customer service experiences I've had! Surprised to see such low ratings from a group of such amazing people. My family will continue to get their cars from here.

Thanks again guys!

 
Kristen M. | 2013-02-22

Collectively, my family has leased 6 cars through Mossy. I actually drove down from LA to lease the last one.
The transactions have been smooth. There were some minor issues with my lease contract on the last one, which I discovered after I had left the lot, but Tom and Leo worked with me to resolve them. Highly recommend.

 
Alison B. | 2013-02-18

What a fantastic experience! Just bought a car from Mossy Toyota and I could not be happier... Steve, Leo, Karrie, Service, you are rock stars!! Thank you for the excellent service and the hospitality. I will be back next time! Alison B.

 
San Diego rocks A. | 2013-02-17

I am at the dealership now. I can't wait to write this review while waiting for my deal to get closed. I am trying to lease a Camry. I am going through an awesome experience. The sales person name is Jeremy and he has been very helpful to me all along. He got me the best possible deal and I am so glad that I came here today. As soon as we finish the deal, I will update the review from home but so far great!

Truly recommend this place over any other Toyota. We went to Toyota Carlsbad at first and they wouldn't give us a quote until we give them our SSN which was ridiculous.

If you need a Toyota, stop by here and ask for Jeremy!

UPDATE:

I did buy my camry here and the experience continued to be exceptional until last minute...

 
Chelsea F. | 2013-02-17

Went to Mossy Toyota to do some service on my car thinking it would have been cheaper then going to a regular mechanic, this bit me in he butt. Made an appointment, which worked out fine with Mark Symons. Once done he told me that additional service have to be done with the car which I had to wait on because this service wasn't going to be cheap. Two weeks later got the additional maintenances done spending nearly $1000 on the car in the last 4 weeks!! My mistake for not doing a little homework before I decided to go to Mossy. I looked at the receipt and the labor cost more than the parts itself! Ridiculous!!

Thinking with all the money and service done on the car the car would be fine, right? WRONG! Went in with a perfectly fine AC system (I use the AC all the time, one of the features I can't live without in the car) and came out with a broken AC, no cool air came out! Called them up to tell them why it wasn't working and they told me that there may be a leak. What?! How can that be possible!? Told me that it will cost $160 to put more coolent and to put a dye so they can spot it. Oh and the $160 is not including labor which is $50-100 more! They also said if there is a leak I have to replace it which is another crap ton of money!

Those slimy, conniving,  money mooching bastards! Sabotaging my car!

DON'T GO HERE FOR ANY SERVICE, they overprice the crap out of you unless you are in dire need! But please, PLEASE do your homework before taking it to Mossy.

Right now I am doing my homework to find someone to do my AC for cheap. If it wasn't for Mark then I would have given this place 1 star.

Sabotagers!

 
scott j. | 2013-02-13

Mossy, is the bomb for buying and having service done to cars.  I own four vehicles all purchased there.  Purchasing over Internet is as easy as it gets.  You get the price and they deliver...just avoid the add-ons upstairs.  Service is exceptional, maybe because I own so many of there cars but, whatever, they get the job done.  For all of you looking for a "magical" experience in car ownership...I say get real.  Unless you are willing to buy a Jag, Mercedes, Lexus, or Infiniti, there is no magic lattes, or unicorns at the door.

 
Juswanto W. | 2013-01-27

My wife got an email quote from this dealership for a toyota highlander 2013 plus v6. Price as mentioned on email is pretty good, as we have been comparing prices with toyota dealers in san diego county. I am always the skeptics, and asked for the formal quote, which we never got one, except for emails trying to reassure us that there is no game, gimmick, they are playing. They said they could not give us a quote because they are worried we may go somewhere else with the quote. This is another weird reason they threw at us when we kept asking for quote to be sent.
He showed us a toyota highlander 2013 v6 BASE model, and said this is the one he quoted in the email, despite my wife's email clearly stating we want the PLUS model.
I know from the start there is something fishy, but my wife did not sense that.

I would give a 0 star, but yelp is too kind with 1 star as a minimum.

 
Marlon O. | 2013-01-13

Thinking ahead, I made an appointment for 1230 on a saturday, cause I knew they would be busy. I take my wife and daughter there and long behold, it was crazy packed. No worries I have an appointment. I would have us get out of there in an hour.

Nope. We didnt leave until 230. 2 hr oil change??? What was the deal with making an appointment?? Complete waste of time. The clerk had no explanation on why I made an appointment ahead of time. And I used a yelp check in deal, after I waited 2 hrs and the guys has the nerve to say "you should have told me earlier that you had a coupon"  .. MAYBE YOU SHOULD HAVE TOLD ME EARLIER THAT I WOULD HAVE TO WAIT 2HRS FOR A FREAKIN OIL CHANGE EVEN THOUGH I HAD A 1230 APPOINTMENT!!! How bout that?

 
Hans B. | 2013-01-11

Wow...my first bad review.

Where do I start?! At the absence of common courtesy perhaps.

We stopped by to drop off one lease and potentially get another. After test driving a little Scion we decided to go with that one. The standard back and forth price negotiating ensued with multiple time wasting trips to "ask my manager' etc etc blah blah...textbook tactics. We did the dance and in the end we got a reasonable rate for the lease and left happy. But oh no...it couldn't have been that easy...

**I'll mention names in this review because I feel it's important to know who to stay away from if/when you do decide to walk through the front door of Mossy Toyota in PB.**

That evening we realized there were items left in the old lease that we really wanted back...nothing too expensive but we wanted them back. So the next morning I immediately called JT and asked him to retrieve the items from the car. I was told he'd track down the car and give me a call back....no call back and a day went by. I called again and informed him I was leaving town and asked for his assistance. He then told me that he didn't deal with leased cars and I'd have to talk to Toyota Financial. Ok..thanks for nothing....got it. I called them and they offered no help either. Once the car has been returned it starts its journey to be sold somewhere. Knowing this I asked JT again to please track down the car which was probably still on the Mossy lot to obtain my items. No help. I then had a friend stop by the dealership to personally talk to someone in a management position to assist in retrieving the items. I know...this seems like a simple task....but no. My friend was told the car was locked up and the person who deals with the facility was not there. I left multiple detailed voicemails for Steve Nichols (Manager of Internet sales...JT's boss) with zero calls back. Ok...tick tock...I get back in town a few days later and stop by to talk to anyone who could assist. I was greeted by JT who told me the guy who deals with the leases wasn't there....he then asked another person if he was there and was told yes...but he stepped out. Suspect. JT again took my number and said he'd call me when the guy returned. Yes...I've been down this road before with no call back....same same.

I then called customer relations and Christian immediately took action to assist....thank you Christian! The car was instantly tracked down to the used car lot side of Mossy. It had been bought by Mossy from Toyota Financial earlier that week and detailed to be sold on their lot. All the items were removed never to be seen again. This transaction occurred while I was getting the run around with JT and his manager. Had they taken ten minutes to assist me the first time then I would've had my items back. But no...it ended differently.

All in all JT and his management are the worst. To take such a simple task...a common courtesy and royally stomp it into the ground really amazes me. Total run around count...6 days. I walked away feeling like it was intentional. Thanks for nothing!

Should your car search lead you to Mossy Toyota....beware.

 
Paul M. | 2013-01-10

I went here multiple times when hunting for the right car for me. They kept in contact, but didn't bombard me with calls like other dealers while I was making my decision.

This is a casual place, and I prefer an associate who's going to speak to me on equal footing rather than a submissive, yes sir stance. I'm young, and they treated me well despite my preference for casual attire.

I dealt with a number of associates and a sales manager. Out of the 5 people I dealt with over about a month of going in and out of the place, only one was disappointing, the rest were all very nice.

In the end I went back here because they had the best offer for me. They did everything they could to get my business by offering incentives, etc. The got the car I wanted, in the color  I wanted.

Talking leases, these guys.. like Frank Toyota/Scion, sat me down and laid out ALL the numbers for the lease. Everything. They were incredibly thorough and straight up with me. Adjusted numbers for me on the fly, and held that price out the door.

Had a great experience, glad I went there. Fair deal.

 
J B. | 2013-01-10

Understand that we have been dealing with Mossy Toyota for several years, having purchased a 2006 Highlander and a 2009 Camry Hybrid, and exclusively using its service department.

Last Sunday, 1-6-13 is the last time we will ever cross the Mossy threshold.  Here's the story: I had requested a quote on a 2013 Higlander and was contacted by rep Matt Arrington. I told him what my offer was, dealer invoice minus the holdback, and he responded that was impossible.  I thanked him and hung up.  Mr. Arrington called me back an hour later and said if I told him which vehicle I was interested in he might be able to work with me.  I told him the car I was interested in, but I needed to see the dealer invoice so I could verify the pricing.  He replied that the invoice was "a legal document and against the law to send it".  I said this was strange as two other local dealers had done just that.  He said, "they were breaking the law."  I laughed, thanked him and said goodbye.  About 30 minutes later, he called back and said he had talked to his manager, Ian, who said it was ok, per my terms, as long as I worked with Matt.  I said that I still needed to see the invoice, and he said to "come on down and we'll do the deal the way you wanted."

My son and I went to Mossy Toyota, met Matt, and waited for about 15 minutes while he chatted at the "tower", finally bringing an invoice. This is where the difference of opinion began, so read carefully.

The invoice Matt produced was unlike I had ever seen before.  It looked 'official', but something was off.  For openers, the pricing did not come out to be the dealer cost minus the holdback.  The prices had been changed so the dealer cost included the holdback!  I had the numbers from Consumer Reports car buying service, so I knew what the numbers were.

I told Matt that the invoice didn't look right because of the discrepancy in the numbers.  He said it was "a legal document" and couldn't be changed.  I told him it was probably a template the dealership used and the numbers were just filled in to reflect an inflated price, to work the numbers to the dealer's advantage.  He again said it was a legal document and the figures were accurate.  I said, "then I guess we're done here and got up to leave.  Matt became upset, grabbed the unfilled appraisal form for my trade-in, crumpled it up and stalked off!

He actually did me a favor, because we then went to El Cajon Toyota, and completed an easy, hassle free deal for a new 2013 Highlander!

More info in Matt:  My son was in the market for a new Toyota Tundra and spoke with matt on the phone a few days before.  His offer was the same, invoice minus the hold back.  Matt told him he didn't know what a holdback was, had never heard of it.  My son said that was strange as Matt had told him he had worked there for several years.  he then told my son that "he had sold more effing cars than anyone", and he had no idea what a holdback was.  Needless to say that was the last he dealt with Matt.

He also purchased his 2013 Tundra at El Cajon Toyota.

So Matt caled me last night, 1-9-13, asked me how I was doing and was I still in the market for a new Highlander?  I told him I would never buy a car from him and proceded to remind him about his little temper tantrum at the end of our negotiation.  He kind of acknowledged he did have a problem when a customer questioned his veracity.  I told him he had more than a little problem because he was discourteous and unprofessionall and should taking anger management classes.

So be aware of the above if you consider purchasing a vehicle from Mossy Toyota.

 
Donald D. | 2012-12-26

Mossy Toyota again provided our family a great experience on the purchase of a new vehicle. Our first purchase ( 2008 Prius) had accumulated the warranty limit and Mossy indulged us with a reasonalble trade-in value. With that amount we were able to purchase a 2012 Prius. The sales people (Kevin, Matt, and Abdul)'worked with us to get us the vehicle and extras we wanted.

 
Leonardo H. | 2012-12-24

My experience at mossy toyota PB was amazing!
Its my third purchase at Mossy and the people there is friendly, efficient and with a lot of expertise when it comes to helping you find a car that fits your needs. Hands down the best dealership in San Diego. Thanks a lot Alex, Gerardo and Silverio! You guys rock!
Leo.

 
Janet X. | 2012-12-11

Talk about sleazy car salesmen. All they want is to make a sale...and make it no matter what. Kept me in here all day and did everything they could to make a sale. It was my first time buying a car so they must have seen "sucker" written all over me. The car they sold me was a lemon as well - it's had more recalls than IKEA has on its products. Some of these were dangerous ones, and the dealership didn't inform me - I had to contact them when I read about them online. Awful, rude service from the service center once you've been suckered into a sale. It's so bad that I get my car serviced at the Honda dealership, which is fast and reasonable. Stay away from this place if you respect yourself and your money.

 
Marie G. | 2012-12-08

This review is soley based on their customer service as I have not purchased a car here, but have only gone in for a service. Everyone was very friendly, helpful, and polite, even they were not directly working with me they made sure I had been helped and was aware of all of the amenities in the waiting area ( free Keurig coffee, computer/wifi use, etc). Overall best experience I've had at a car dealership. No one tried to push any additional services for my car.

 
Ross B. | 2012-11-02

My old car broke down Saturday and I had to replace it. I already knew exactly what kind of truck I wanted, and after getting a few quotes I made an appointment to come in to Mossy. Since I didn't have a way to get there, they came and picked me up. When their offer was higher than an offer I had at another dealership, they matched it. They were flexible with the payment option and helped me to order some fftermarket floor mats the next day when I came in. Overall very helpful and did a great job, I would definitely recommend buying from Mossy.

 
Elise M. | 2012-10-25

I recently bought a new Scion TC from Mossy Toyota. I had been shopping around at a lot of different dealerships, and returned to Mossy for one reason: my salesperson, Hans. He was genuine, kind, and respectful - never, ever pushy. He listened to what I wanted out of a car, and helped show me different options. Even after buying the car, he still follows up with me to help with anything I need. When you go to Mossy, make sure to ask for Hans!

 
Tien C. | 2012-10-08

Several years ago, my family and I came here to try and purchase a Venza and we were approached by a lady, I don't remember her name. She was very helpful and nice until we sat down to discuss a price. My family has already shopped around a little bit so we know the highs and lows in prices (at least we thought we knew the highs). This place by far offers it at a really high price and it was way out of our range considering the the only Venza they offered us was white with basic features for $31000-33000. Again, we tell her that is way to high since we were looking to spend only $27000-28000 for a Venza. She reluctantly told us "no, that's not going to happen." Not willing to work with us is one thing, please don't tell me it is not going to happen when other dealers are offering it at the price. So we tell her we will come back if we cannot find one at the right price.

We ended up getting a Venza at Toyota San Diego in Mission Gorge with the color we desired. The car also came with many other features such as 10 JBL speakers and many other little add ons they had for $27500 flat. The salesman was honest and was willing to help and paper work took only half an hour!

NOW back to this lady....

I received a call from her 1-2 weeks later asking if we have reconsidered buying a Venza from them, I replied, "No thank you." She asked me, "Why?" and I kindly responded with, "oh, because we found one at a lower price." Instead of replying with something along the line of good for you or alright have a good day. She said, "Well, OURS is still cheaper and better ANYWAYS." and she hung up. I was confused and mad.

Okay, I was disappointed at how bad their customer service was. This lady should not even be in sales.. Save yourself some time and energy and money, avoid this place!

 
Alan S. | 2012-10-03

I typically do not complain about bad service, but this I could not let go....

I went in there looking at various vehicles and immediately as I walked through the door I had 3 people lunge at me like I was fresh meat. I expressed what I was interested in looking at and one of the guys took me to the lot and unlocked the car so I could take a look. I asked various questions he did not know the answer to and seemed completely uninterested.  Pacing around the car looking around at other things.

When I got back into the main office, they asked if I would like to take a seat in the office and speak with another gentleman (who I assume is the closer.) We thanked them and said that's OK, just looking. They asked for our phone numbers to follow up and I politely declined. At that point they just laughed and said we had "commitment issues."

TERRIBLE EXPERIENCE OVERALL

I would highly suggest management takes a better look at their staff and know how to properly treat customers.

 
M C. | 2012-10-01

I had just moved to the area and decided to check out Mossy since they were the closest Toyota dealership around me.

As an auto enthusiast, I visit a lot of dealership to take a look at new models when they come out and over the years I have visited countless of dealerships.  I also change out my vehicle about once every two years (total of 9 so far) and have accompanied others while purchasing a vehicle.  

By far, Mossy Toyota has been the WORST dealership I have ever encountered.  They lie to you about the prices of vehicles to get you to come down and of course they do it over the phone so they will not be obligated about an actual price quote of any vehicle new or used via e-mail.  

The salesmen are shady all the way to the managers.  They was not very knowledgeable about the vehicles that they sell and unable to answer questions about features and instead said "you probably know more about it than I do".   Not only that, they would absolutely low ball your trade and rip you off if you have one (below $3-4K of KBB/Edmunds & two dealer appraisals before them).  

Buyer beware.

 
Vanessa M. | 2012-09-30

This is where deals go to die. After looking up used Prius' on-line and test driving them, I found a great price for a 2010 model at this location. Called ahead of time, because it was a 35 min drive for me, and really wanted to just go buy it today. Spoke to Jerry and he said he would call me back after verifying it was actually still there. He called and said it was for sure there about a min later, to come on down and check it out, and to make sure to ask for him. Very stoked, I made the drive and when I got there, he said he was busy and pawned me off on someone else, Robert. After walking back over to their 2nd lot, we walked all over both lots looking for this car, and could not find it. Instead of running around everywhere, we asked him if he could just ask someone or go look it up to find out where it was. After he went into the main building, he called us a few minutes later and said they didn't know where it was. Then he drove us around both lots in a newer model, trying to push that one, looking for this phantom vehicle. We were told the sales reps have hiding spaces for cars they want to sell themselves later, and he checked all of them without finding it. Shady stuff. After being there 45 mins, we were finally told they couldn't find the car and they would just call us if they did. WTH? Nevermind that you told me it would be ready for me after my 35 min drive, and that you wasted over 2 hours of my time to end up empty handed, but what kind of customer service is this?! Robert apologized for the inconvenience, and it wasn't really his fault, Jerry dumped us on him last minute. Do not go to this dealer, do not give them your business, and do not believe them if they say they have something in stock. Absolutely ridiculous, and very disappointed Jerry. Robert, nice try.

 
Glenn B. | 2012-09-12

I've been wanting a new car with good gas mileage for a while now. While watching TV one night the commercial for the Scion FR-S came on. It immediately caught my eye so I started doing some serious research on it.  Compared it to other cars in the roughly the same category like the Hyundai Genesis coupe, Honda Civic Si, Subaru WRX STI. However, I still kept coming back to the FR-S.

So, after a few weeks of researching I decided to up the stakes by actually driving one. I did contact all the dealers here in San Diego through edmunds.com and Mossy was the only one who actually answered my questions that I had.  I was immediately contacted by the internet sales manager Korinne who emailed me about my choice of car, color I wanted and transmission, etc.  Alas, they had one in stock. Knowing that this was a pretty popular car she called me right away to schedule an appointment but I work weekends so I couldn't do it.  She called again to ask about during the week which wasn't a problem.

I went in yesterday and test drove the exact model I wanted. Knowing that Scion is a "no haggle" kind of place I didn't feel pressured in the least about looking, driving, talking about the car.  Went to talk to Chris in financing and 3 hours later, after setting up my car with Scott, I  drove off the lot in my new Scion FR-S.

Mossy Scion made this buying experience so much easier than when I bought my Dodge Ram. The salesman was cool but did the typical haggling tricks while I was negotiating (walking away saying that he needed to talk to his manager, options on the truck were non-negotiable, etc). Korinne did not do that. No pressure, no problems.

Next time I'm looking for a new car Mossy Scion is where I'm looking first!!!

 
Maytea J. | 2012-08-22

I did a lot of research and shop around before going to Mossy Toyota. Henry Marquez was THE BEST sales rep that helped me out during my two weeks quest to find the right car. He was very professional and patient and above all unlike many other sales people he was not pushy at all. He made feel comfortable by giving me all the information that I needed. I am very happy with my brand new Toyota Prius.
THANK YOU!!!

 
Derek R. | 2012-08-16

Purchased a vehicle from them a few months ago. The salesman Ruben was very helpful and thorough in getting the right vehicle for me - great salesman!

After the car was purchased it was difficult to get in touch with anybody or have them return my emails or calls from other departments.  Once I was able to get a hold of somebody though they were quick to help. Sometimes it took actually going down to the dealership to get assistance - that worked out best.

The service center for oil changes isn't too bad as some have mentioned. I waited about an hour and had my oil and filter changed, tire pressure and fluids checked, and car rinsed and wiped down. Not a bad experience yet in the service department.

 
Vera M. | 2012-08-01

I leased my first car here a couple of months ago. Initially -  I was here to a buy a used car, but nothing really caught my eye. I came to this location with an open mind and in hopes that I'll find something that can meet my budget, as well as something I can take care of for the next couple of years.

Ruben - helped me figure out what would work for me, took me on a few test drives with a 2012 Scion Tc.  It was love at first drive.

I spoke with a couple of people during my process. The customer service was great, offered me water, and was able to get all of the people work within 3 hours. At first I was second guessing my selection and the agents made sure that I was comfortable with my choice.

First, I felt as if they were just bugging to get me to make the offer on this car. I declined a couple of times because I felt like the car didn't meet my expectation as well as if i would be able to make payments. I ended up getting a great plan to help meet my expectation when leasing a car.

There is obviously a lot of pros and cons with going to a dealership, but I was satisfied with the customer service has offered me.

Outcome of my experience leaded me with a 2012 TC and a big smile on my face (even though it was raining. :( )

OIL CHANGE: Got my 5k Oil change here and everything seem to work properly. Fluids filled, and tires been aired.

 
Andrew G. | 2012-07-19

Went to mossy and not one sales associate approached me in the 20 mins I was there. So I left and bought my new Scion tC from scion of San Diego off
mission gorge blvd. NOT A FAN!!!

 
Ming Z. | 2012-07-19

I should have checked Mossy's current ratings before contacting them twice. Both times the salespersons seem like they'd rather do anything else than try to talk to me about buying a car. And I had been clearly sincere since I was ready to put a deposit down on a Prius. The first time both the salesperson and the "manager" did not get back to me as they said they would, and the second time a different salesperson wanted me to put in a credit application before I could even GIVE a deposit on a car and was not even willing to give an interest rate quote. Would not trust this dealership for good service.

 
David B. | 2012-07-08

Really can't find one piece of constructive criticism for my experience.  Submitted credit application via internet early Sunday morning.  Within an hour was on the telephone with a member of the sales team.  Even with some interesting twists and challenges with my situation, I was treated respectfully and given what appeared to be every option anyone else would have been for consideration.

JT the internet sales manager was spot on from a customer service point of view and Ron the finance guy was like no other that I've experienced.  I usually feel a little cheap and dirty with the finance people - not this time plus the slow jazz in the background is a nice touch!

Granted I was prepared with information and/or how to obtain information but really, other than the sting to my wallet, I couldn't have asked for a better experience.  I will definitely refer others.

 
Oren P. | 2012-06-21

If you buy tires here, be sure to check them all either before installed or before leaving. None of the four I got match - and one is two years older than the others.

 
Mallory W. | 2012-06-18

I recently purchased a used 2008 Scion xD from Jeremy at Mossy and had such a great experience. I had just moved home to San Diego from New York and needed a safe car with low mpg ASAP so I could go back to work. I had purchased a new Toyota Yaris from Mossy in 2007 and wanted to return based on that experience.

The process was easy and Jeremy really fought for me and worked with my budget until I could manage the payments. He stayed after hours with me to get the car that night because I was so desperate for a vehicle. I appreciate that he found a way to make it all work and took time out of his personal life.

After my first oil change at Mossy, I noticed a strange noise from the brakes and called to see what needed to be done. I was transferred to the service manager and he immediately sent a rental car to my work and took my car to the dealership. The next day my brakes were back to normal at no cost to me!

It is so refreshing working in the service industry to see that others take customer service as seriously as I do (and with a smile!) I will definitely continue to purchase vehicles through Mossy Toyota!

 
Rio R. | 2012-06-05

Wow, this place is awful!!  I came in with a price quote on the vehicle I wanted and my own financing... It took almost 4 hours!!!  On top of that, in addition to writing a check for an out the door price, they were trying to tell me, since I had my own financing, I would have to give them a downpayment of "some amount" on top of the price I was paying for the car.  I called their BS and after a bit of a fight, with the sales person shoveling gummy worms into his mouth while trying to talk to me, telling me he doesn't think I understand and his manager is pushing for this...they gave up.  The guys here are so stressful!!!!  The guy in the financial department (the last person you see) was cool though and not sheisty like the sales person and manager.

The one star is for the fact that I feel I got a pretty good deal... so long and stressful... finally done. :)

**Update: The person who sold me this car just called me upset and debated and argued with me about this review.  He was upset that I didn't call him first?  And then he said he wished I hadn't put his name on the internet.  Only, I didn't even put his name on this review, but a few fellow yelpers here did put his name.  Then gave me a, "well i'm sorry, bye!''

One positive is that he did hook me up with his friend and got me a great rate on insurance, and his friend was really nice.

 
Curious G. | 2012-06-01

This review is for car service department.

I am a loyal customer of Mossy Toyota. They always impress me with their exceptional service. They are fast. The staff is super nice, the waiting areas is clean and cozy, and the overall experience is just wonderful. I recommend this place.

 
Eric R. | 2012-05-23

It was time for our family to move up to a mini-van.  The Costco auto buying program referred us to Mossy Toyota and the next day we received an email form Michael Rosenblum.  He was so professional and friendly, asked what we were looking for and helped us find our dream van a Pre-owned certified Sienna AWD XLE limited with very low milage.  Our baby sitter cancelled at the last moment and Michael was more than understanding and welcomed the children into the car buying experience and really made them feel comfortable.  He made sure we got the absolute best deal, got us an fantastic trade in for our Corolla, and stayed with us all the way through the financing process.  If you are looking to have a relaxed auto buying experience give him a call.

 
Lawney R. | 2012-05-22

I went in to mossy about 3 weeks ago and bought a new tundra. from a guy name alex. I had been shopping around Since i live in el cajon. I went to ec Toyota and they were ok but I wanted to see what els was out there. so I drove to pb to mossy to see what they had. the sales guy "alex " was grate  I ended up buying a new tundra limited 4 door 20012  and it is every thing I wanted. thx alex my brother is going to be getting one soon from alex and mossy

 
Cathleen M. | 2012-05-18

I have purchased two new cars at this dealership. Both times I experienced the epitomy of slimy car salesman bait and switch tactics. I was hoping that my first experience with this dealership was a fluke, and that experince was not the norm..but no. Fool me once, it's on you...but fool me twice, I don't think so. My second experience was even worse that the first. They are the scummiest dealership I've ever dealt with. Their sales staff has no scruples and I will never, ever do business with Mossy Toyota ever again.I love my car, but there is no way in the world I will go to this dealership for any purpose...ever. Avoid this dealership like the plague!

 
Jeff E. | 2012-05-09

We bought a new Camry from Mossy Toyota. Car buying is never fun, but the guys at Mossy were good. Especially Mark, he really gave us the "rock star" treatment! He's a totally laid back, genuine guy who doesn't pressure you. Between him and the sales manager, we were able to score a great deal!

We financed through Toyota. Justin helped us out with our paperwork and he actually got us a little lower rate than was advertised. He's been in the industry a while and was a real pro. He actually sold us an extended warranty and a service contract. We don't normally purchase these, but Justin laid out the facts and options in a way that really made sense.

All in all, our experience at Mossy was really good. We arrived prepared to wheel and deal, but that really wasn't necessary. I would recommend Mossy Toyota to a friend and will probably buy my next car there.

 
DJ Jazzy J. | 2012-05-07

MECHANICS DEPARTMENT REVIEW

i'll make this simple...i had a small nail in my tire and also my check engine light was on. I have a full warranty on my new Toyota Matrix (did not buy car here) so i figured i would go to the nearest dealership. They tried to tell me that the nail could not be removed and because i have performance tires it would cost almost 300 dollars to replace and they would have it ready for me in a jippy...YEAH RIGHT NO WAY. I went to Discount Tire(LOVETHESEGUYS) up the road and they took the small nail out, and patched it FOR FREE. ohh... and the check engine light? that  was on because the gas cap wasn't tight enough. and they charged me almost 60 dollars to tighten it. FFFFFF this place ZERO stars???? YUHP

 
Arthur B. | 2012-05-06

I came to this dealership not even knowing what I want. I was not planning to get a vehicle that day anyways - was just doing my research. Thanks to Aleksey Butov, I drove off the lot in my dream car!!!

 
Oliver W. | 2012-05-03

I purchased a new smart key from eBay for $124.00 and brought it to Mossy Toyota to have it programed. After an hour and a half the service agent came out and informed me that the key I bought was defective and could not be programmed. He said this was probably because I "did not purchase it from Toyota". He would however, be willing to sell me a key for $280.00 and have it programmed for an extra $120.00. I declined his offer and took the key to an independent locksmith who programmed the key I bought from eBay and got it working.  

This experience leads me to two possible conclusions:

1.  The technicians at Mossy Toyota are incompetent and to not know how to program Toyota keys. (Highly unlikely)

2.  The management at Mossy Toyota are dishonest and lied to me so they could make a buck.  

Either way this does not bode well for Mossy Toyota of Pacific Beach. I would not purchase an automobile from them nor would I recommend anyone else purchase an automobile from this dealership as they have lost my trust and I do not have any confidence in them.

 
Jeff S. | 2012-04-25

I can't say I've ever had a bad experience here ever since buying my car from them. I'm actually a little surprised by the low average rating, but it is what it is.  Anyway...

I'm always assisted promptly when I bring my car in for service here.  I'm a pretty chill person and the staff always ends up being friendly and helpful.  If they see me standing around (doing my own thing) they always make sure that I've been assisted. Today was no different.

I needed to bring my car in for its routine 5K interval maintenance.  Nothing special, but it was time and since I don't like spending the time changing fluids and rotating tires, I brought it in.

After fighting traffic (I forgot how bad it was early in the morning) I arrived at the service center.  Was helped out as soon as I pulled into the service line. The person setting me up for service was totally cool, we talked about the weather and hiking/exercising while he was doing the paperwork.  Simply put, very personable/friendly.

Free wifi and Keurig K-Cups in the lounge was nice. I read the newspaper to kill the time, heard a guy complaining to a salesperson/manager about a staple that was apparently in his fiance's tire ever since she bought the car, blah, blah, blah. All in all, pretty uneventful.  The service took a little longer than usual (9:30-11:00) but only because apparently *they* weren't happy with the car wash since it left some residue on the exterior.  So they asked me if it was okay for them to run it through again (Of course! Why not have a clean car? It was due for a wash anyway.) so that took a few extra minutes. Everyone kept checking on me to make sure I was being taken care of. Overall I was pretty happy with my service.

A little side note though, and this should go for any dealer/service center: If you can't do the work yourself, be prepared to pay a little bit to get it done. Although their basic check-ups/inspections/maintenance services aren't too bad, some other services like belt/replacement, air filter replacements are going to cost considerably more than if you were to do them yourself.  Should go without saying, but for those who are naive, just a word of warning.  Some of those aforementioned services you are better off doing yourself.  Aside from that, all is good.

 
Cody M. | 2012-04-14

I really wish i could give negative stars, but I can't.

So my dealings with this business were in the service department- I cannot comment on how well they function in sales.

I recently dropped off my car to have keys made. Unfortunately when you lose keys equipped with an immobilizer, the car has to be present to have new keys cut. Anyway, I called around to a few Toyota dealerships and they all pretty much said the same thing, that it'll cost me around $80, and the car has to be present and they could have it done in about 20 minutes.

I googled the closest dealership to my house, looking to save the most money on a tow and came up with Mossy. I towed my car there and even though when i spoke to them on the phone they said they closed at 6, when i got there at 5 the gentlemen said he had already sent his staff home. bummer. ok, give me a call in the morning.

the next morning the gentleman called to inform me that he did not have keys available and that he would have to order them, keep my car another day and charge me four hours labor. He also did not sound as though he knew much of what he was talking about.

So then he calls me at around 11 the next day to tell me that my car is ready. And that makes total sense. I'm not sure what time they open, but if it's at 7, that means that they had keys on hand and immediately started working on my car for me to pay 4 hours labor. but that's doubtful. since they had to order the keys, i'm sure they didn't get started until around 10 or later. also, i quick google search showed me the procedure needed to do the reseed.

mr2roc.org/misc/referenc…

now on page 7 it say "this process may take 16 minutes" and knowing what i know, the rest cannot take more than 5 or  10. that means at most this process took 26 minutes. not including cutting the keys, and with all of the time i have spent at hardware stores, i know it takes nowhere near 3 and a half hours to cut a key.

unfortunately the only way to get a reseed code is through the technicians information system that only toyota techs have access to. But the bottom line is that they blatantly lied to me about the time it would take them to service my vehicle and tried to make it sound like a much more complicated process than what it was just to charge me exuberant fees in my desperation.

It really is a shame, however, because i am looking to trade up my Toyota this summer and because of my dealings with the service department, i don't want to deal with the sales department or any other branch of this company. I will never again hire them to do anything, or allow them the privilege of selling me a car.

$499 for keys. that's not $4.99, thats $499.00... and i can't afford to have that much shady business in my life. that and if they're gonna rape me almost 500 bones on a key, i'd hate to see how much they would charge for the whole car.

 
Eva R. | 2012-03-29

My boyfriend and I had been car shopping for weeks. I test drove half a dozen cars, and the worst part always was dealing with the salespeople. By the time we had stumbled into Mossy Scion, I was just about to give up. ...

That all changed the moment we met Scott, and test drove the 2012 Scion TC. Best Test-Drive Ever. He actually took the time for me to actually feel the car, and showed me all kinds of cool stuff about it. No pressure. Super laid back. Great style.

3 hours later I'm driving off the lot in my new ride! From the test drive, to negotiating, to locating the right car, to the financing, and the final deal, hands down this was the BEST buying experience ever. The follow up is also so cool!

Even though this is only a $20k car, the service rivals as if I'd bought something twice the price! Woo hoooo!

 
Mari B. | 2012-03-27

I bought a 2008 Toyota matrix from them 18 months ago, and yesterday was the 3rd part that needed to be replaced!!! the 1st one was a serpintine belt the 2nd one was the radiator and the 3rd one yesterday was the water pump and the car has 42,000 mile on it!! I talked to Dale Snow and he was no help!!! this car is a failure and in my opinion is unsave to drive i told Dale Snow yesterday, that i can not drive out of the county and hesaid should sure you can. I hope to god that when I drive to see my mom for easter that no gets hurt if and when it break down!! This place sucks!! I ask thim to replace the car and he said no! knowing full well this car isn't reliable. This car should not have been sold and makes me wonder why they were selling it in the frist place!! DO NOT GET YOUR CAR FROM THIS PLACE YOU WILL HAVE A NIGHTMARE ON YOUR HANDS IF YOU DO!!!!

 
Lisa M. | 2012-03-10

I seen a 2008 highlander for 19K and i was interested. I submitted my information online and received a quick call back from JT. Come to find out that highlander did NOT have a 3rd row seat which would not suffice. I explained to him i would trade in my 07 Altima and have 4K down payment plus I could do another 1500 in two weeks. I explained I had extreemly bad credit, coming off of a short sale etc etc. He said dont worry we can get you in a car he said he asked his manager and I was apprehensive because we were denied a car loan last june at DCH Honda. He told me that he could get us in a new highlander with a 3rd row seat. Hmmmm sounds too good to be true but never the less I give Mossy a chance and go down there. After 3 long hours of paper work, test driving, picking up my husband we sit down and work the numbers. Now mind you I owe 11K on my 07 Nissan which is supposed to be paid off in 2 years. They offered me 3500 LOL i mean my husband and I just looked at each other baffled! It was pretty much an insult. Yes, the vehicle was in two very small accidents but the car did have body work done but was never no where near being totalled. This was their excuse. With our credit they were going to finance us at 22% with a payment just short of 900.00. Again here comes the laughs. This is ridiculous. Without the trade in it was about 643 so better but still not within our budget. They basically said to stay within our 500 dollar payment range we need to get a used car 20k or less & they didnt have any selection that met our needs. I felt terrible for JT because #1 he was so so sure he could make it happen and #2 wasted soooooo much time on us for nothing which comes with the territory of sales but it sucked. My kids were even crying LOL they're 6 & 11. They were super excited about getting a new car. So at the end of the day I kind of felt like they made promises they couldnt keep. I would have preffered that all the numbers be done PRIOR to test driving getting hopes up telling customers they got it etc etc. I was under the assumption that all the credit info etc was ran before test drive but apparently it wasnt. I was pretty upfront and straight forward with my situation from the get go and they should have done the same. So JT was nice and they do work with bad credit BUT its not good to make promises to customers before you work out the numbers. So the plan is to pay off my car next year (early) work on establishing/rebuild my credit and come up with a larger down payment so we can get a highlander next year and most likely we will come back here...they seemed to have the best prices in San Diego and had a large selection.

 
Lisa G. | 2012-03-09

This review is for the New and Used car sales department.

Wish I could give 0 stars... I leased a corolla from here 3 years ago and the return process has been pretty awful.  I think Toyota Financial is partially to blame, but since i can't yelp them I'll focus on the issues with the Mossy dealership.  I've spoken with a number of individuals in the new and used car departments about returning my lease, and have gotten a crazy run-around - from getting a lease-end inspection (made an appointment, showed up, they said they "didn't do those," wasted an hour getting my tires and brakes looked at only to find out that you don't need to repair those at lease-end and thet don't even offer inspections in CA) to actually returning the car (no one could figure out where and when I was supposed to return it, I kept getting bounced back from new to used car sales.)  When I finally did return the car, one of the managers (Jason) seemd really confused about the process as well.  I wasn't given any type of receipt or the proper odometer statement, and we talked about a billing issue that he assured me would be taken care of.  It wasn't, and he admitted later that he wasn't the person who could take care of those issues.

On top of this, JT, a salesperson from the new car sales department, has called me at work THREE times after I asked not to be contacted at work.  I've never even given out my work number - they must have gotten it off caller ID when I called from work once.

Really, really poor customer service all around, and it seems like most employees here are not well informed or trained.  I should have taken a hint from the lease process 3 years ago - pushy, lots of sales pressure and the whole usual back and forth.  I just leased a car at City Volkswagen and would reccomend that dealership any day.

 
Sergio M. | 2012-03-07

These guys are just out to make a buck. The car I purchased ended up having problems which I described each time I brought it in for service. I took it to another Toyota Dealer and they found and fixed the problem. Please don't buy here, go to Kearny Mesa or another dealer. They also did a terrible job of installing my accessories as well. They kept telling me I was operator error and refused to follow up.

 
Tyron J. | 2012-03-05

If you can get past major hurdles their pricing seems to be competitive on new cars...but I walked on to the lot, trying to get to the door and was met with what I would call an unacceptable amateur sales approach from salespeople just trying to make a living which I respect...  
We know it's hard to make ends meet in this economy regardless of what you're selling, but better trained salespeople is probably what is needed here..  I would  rather give my money to a dealer  that I'm proud to say that's where I bought my car...

 
M S. | 2012-03-05

I just recently bought a Toyota for the first time and I have to say that I had a great experience dealing with the sales aspect, but then I will get into what happened when I was handed off to the finance department.

I worked with Scott who was FANTASTIC, and I do believe it's all about finding a good sales person to work with. He was true to his word and really went out of his way. Also, Sandra was super sweet and efficient when it came to giving me a rental to use for one night. So all was great until I went upstairs.

I understand that all dealerships are under obligation to explain the extended warranty available (you dont need it) and the fancy alarm system they would love to charge you for. I went in already financed through my bank so this should have been a quick process with me saying no thanks and moving on. I worked with Robert the first day, and I say the first day because I walked out. He apparently doesn't understand what the word NO means, and then continued to try and run more numbers to get me to finance with them and pay for the extra stuff that I had already declined. I am not exaggerating, I believe I said NO a total of 7 times before I just gave up. The second day I dealt with Jake who was MUCH better and I do recommend him. I would say though if you go here, definitely come already financed and keep your eyes open and don't let them try and talk you into anything.

So ask for Scott if looking for a car because I do honestly recommend working with him! And when it's time to head upstairs, request you DON'T deal with Robert who doesn't listen when you say no.

 
Rob T. | 2012-03-04

When anyone is looking to buy or lease a car, it's critical to find a quality INDIVIDUAL salesperson to work with.

Relying on reviews of just "Mossy Toyota" tells you nothing about the experience you might have, because staff at dealerships change or you might just get stuck with whoever happens to answer the phone or is stalking the front door for walk-ins.

I had an excellent experience with Korinne, so I suggest anyone to ask for her by name if you want top-notch pre-sale service.  She's only been at Mossy a couple months but has worked in the industry a few years.

I've leased and bought several cars over the last 15 years and she provided one of the best overall experiences I've ever had.  It was simply painless.

She was completely honest, very responsive via phone and email from beginning to end, and she NEVER pretended to know things she didn't actually know.  

When she didn't know, she was honest and promised to go find out - and each time she actually did that and got back to me within minutes.

At the time I was dealing concurrently with over a dozen salespeople from multiple Toyota, Honda, and Hyundai dealerships, and I received by far the best service from Korinne.

I highly recommend her, 5 stars

 
Travis C. | 2012-02-26

Horrible service department, totally unacceptable for an official Toyota retailer. They completely and obviously misdiagnosed a noise issue I was having with my truck and when I showed them that they were incorrect, they said (this is the truth) that they didn't actualy know what the problem was, that their diagnosis was just a suggestion and that my "truck was just old". But still they charged me the $56 diagnosis fee.  I took it to another dealer the next day who promptly and correctly diagnosed the issue (a worn control arm bushing) for free. Mossy tried to tell me it was the breaks, even though the truck made the noise while it was in park and with no one touching the peddles. This place is the worst toyota dealer I've ever had the displeasure to work with.

 
Rhonda C. | 2012-02-26

WARNING!!! WARNING!!!! Talk about making someone feel like dir,t Mossy Toyota of Pacific Beach is the worst!!! After submitting all my paper work and faxing and told I was approved for this car as a first time buyer of a used car I just couldn't wait. Bob was his name and lying was his game. Keep my hopes up, told me I was approved, made me a appointment at noon on saturday and called me the night before I just couldn't wait. Saturday rolls around and we talk to him in the morning ready to go and told us he would call in a hour, WOW no call infact didn't answer the phone half the day ignoring me. Became very sadden that someone would do this to us and then we left to go to the dealership when someone else calls and say sorry we can't help you unless you give us another $2000 down ontop of the $2000 I was giving them then hung up. Upset and losing hope we drove to go look somewhere else which landed us at "Classic Chariots" of Vista, told them what they did I was crying to think that people could be so dishonest, but I can say I came home with the most beautiful car ever my Nissan Altima low low miles 6 free oil changes a nice warranty and worked and got up the payments and terms we wanted and treated us better then family. Now "CLASSIC CHARIOTS" is where you need to be and if you tell them what you are looking for they will go up and over my all means to get you that car you want. Mossy Toyota Karma to you!!! CLASSIC CHARIOTS is the the place to go!!!!

 
Partho G. | 2012-02-18

Typical hard-sell, no regard for the facts kind of place.

 
Madison T. | 2012-02-18

I love Mossy Toyota! I have been there twice for service and have never had a problem. They have never told me something was wrong with my car or tried to make me buy something I didn't need, which I am always afraid will happen because I'm a pretty easy target! I went in for my 25K service and also because there was a weird noise coming front under my driver's side tire (which my boyfriend pointed out, I would have never thought it was a problem). I told them about it and they said they would take a look. It turns out my wheel barring needed to be replaced, which they did under warranty. The price was exactly what I expected. Customer service was excellent and everyone was very helpful and friendly. Brandon was my service advisor and was great. I am still under warranty, so I am hoping nothing changes after my 100K warranty is over. They also wash your car for you! That is a major  bonus for me.

 
Luke D. | 2012-01-29

I'm not thrilled that I was lied to by the service department at Mossy. I asked for a brake inspection to learn that I had almost $700 in repairs that needed to be done "immediately" because my car was unsafe to drive. I was very skeptical because I am the only owner of my car so I know it's entire history.

I waited a short time at took it to Dualtone (virtually next door). They performed a brake inspection (free--unlike Toyota) and showed me how ALL of Mossy's claims were fabricated or exaggerated. I will not have work done at Mossy again.

 
Barney B. | 2012-01-27

Close your eyes and picture the sleaziest car dealership using the scuzziest techniques to hook you into a sale.

Open your eyes and see Mossy Toyota.

Buy a Toyota!!  Just never buy one here!!

 
Ryan Z. | 2012-01-16

Bought my 2007 Prius here and serviced it for four years (during the extended warranty period).  Had an average experience overall... the pluses:

1) Free Wifi in the lounge while my car was getting serviced
2) Nearby

The minuses:

1) The 20 point inspection forms were filled out hapharzardly... on 2-3 occasions out of 8, I had to point out to them that it appeared that they hadn't completed the inspection form, after which they corrected it (or at least checked the boxes... I hope they actually inspected it, but can't say for sure).
2)  The extended warranty in general seemed like a sales gimmick, and next time I wouldn't buy one.  (On the plus side, my car had only one warranty repair (minor) in four years.)  
3)  The car salesman heavily pressured me to give him five stars for his service rating, which seemed disingenuous to me that he insisted on it even though he did a pretty good job explaining things.  Needless to say... I was under no obligation to give them 5 stars on Yelp!

 
Sam M. | 2012-01-09

Purchasing my car through Mossy is by far one of the WORSE decisions I've made. Not to exaggerate, but buying my house was less of a headache. I understand that car people are shady so that was not a surprise--it's an industry standard. With that said, the car buying experience was not so bad, it's everything after that...

My issue with Mossy is the incompetence of the finance department or whichever bureaucratic department handles the paperwork. Half a year after purchasing my car (I got a car loan through them), I am STILL trying to get them to fix mistakes they made on my loan document through Toyota Financial. Also, a warning, DO NOT get a loan through Toyota Financial. Once you sign the papers, you can't get them to do anything...even if it's to fix a mistake they made. They even told me I had to incur DMV charges for mistakes they made on my documents.

Save yourself the headache and go elsewhere. I've wasted countless hours trying to fix their mistakes and just thought it was good karma to warn others to stay away. There's more to life than having to waste time fixing (and paying) for others mistakes.

Sorry to sound so pissy and bitter, I'm usually not this bitter; though, I may or may not, normally be this pissy.

 
Rubin K. | 2011-12-21

Never had such a good experience servicing my car.

Nicest guys and it's the only dealership that doesn't seem to rip you off.

Contrary to what I thought, not all dealerships charge the same for services. As I found out, Mossy Toyota is definitely the cheapest I have seen around in LA and SD. Not only is it cheap, but unlike the other dealers (ie Kearny Mesa) they don't try to tell u something is broken when it's not.

I'm actually really surprised by how well they've treated me. I've even called mom and pop auto repair shops like Robert's Auto Service for similar repairs needed and they all charge more than that Mossy charges. I'm going to keep coming back here as long as possible. Awesome customer service.

 
Kelly H. | 2011-12-12

:Honestly I hate this dealership, it's the worst one I've ever been too! Well I don't know how all the staff is there but Natalie and her boss Silverio or whatever his name is probably the worst. I do not recommend this dealership to anyone! If you want great service or even great salesman/saleswoman to assist you with any situation you have go to bob baker or karl malone or just anywhere but Mossy Toyota! They don't gave a rat's ass about their customers!

 
Kristen S. | 2011-12-06

These car salesmen can sure do their job. You really have to bargain your way down to a fair price, but it is worth it. I've never had any real problems with the service department. I bought prepaid maintenance so I am there all the time for my regular services. I just wish it didn't take 6 full pieces of paper every time you get your oil changed....such a waste.

 
A H. | 2011-11-26

Took my wife's car in for basic brake job and was not satisfied.  Car came back making noise from rear rotor.  Service manager eventually made it right, but tried blaming us rather than taking responsibility for the error of one of his technicians.  We since have stopped taking her car here and now use Toyota of Poway.

 
Meaghan C. | 2011-11-15

Dealerships are known for their hefty pricing, but Mossy Toyota breaks the mold by not only charging an obscene amount, but treating their customers horribly.

They told me it would take another $300 after the initial $100 to check out the problem yet again. Why would you need to look a second time? When I told them I would go elsewhere, the service guy promised me no one else would be able to fix it. And yet, within 24 hours a local mechanic had the job done for less than $300, which included a new part.

AVOID - AWFUL CUSTOMER SERVICE, OVERCHARGES

 
Charles S. | 2011-11-02

Just leased a car from Mossy.  The sales staff was great.

But . . .

When I came in to sign the paperwork and actually take the car home, it took me an hour and 45 minutes (105 minutes).  

And they say government bureaucrats are bad.  Try the guys at Mossy.  I signed the paperwork to refinance my house in less time.

When I suggested to the gentleman on the other side of the desk that this was amazingly inefficient (he asked me for info I had already provided on line), he was indignant.  "We are the largest selling Toyota dealer in the metro area!"

Give me a break.  

Mr. Mossy, a suggestion.  If you want to stay number one, send one of your folks to any CarMax in the nation and watch how fast they do the paperwork.  That's called efficiency.

 
J O. | 2011-11-02

I submitted a loan application online three days prior and was contacted immediately from their Internet Sales Manager (BOB). He said that I was approved for financing and requested for me to come in. We purchased a vehicle . Atleast we thought we did. We were contacted 13 days later through certified letter that they were not able to secure financing and that I would  need to bring the vehicle back. Terrible Service all around. I am Active Military and do not recommend this dealership to anyone. SPOT DELIVERY. I was able to secure financing with a much better rate/term after the fact. I will take my loan and shop else where.

 
Alex T. | 2011-10-29

This place's practice is very shady. They gave me a written quote which was pretty decent. I went home to think about it. After that,

I went back to pick up the car Here's the SHADY part: the other manager gave me a price that's 1.5 K higher than the old price. After I showed them the quote, they would not only not honor the deal that was given and tried to take away the written paper quote to pretend like it never existed. And they told me it's "COMPANY PROPERTY" which they had right to take it away when it has nothing states it's from them on there and it was coming out of my pocket. Does that mean all the cash, my cellphone, and my keys are from you since i was driving a Toyota and you can just take it away?!  REALLY SHADY.

If you already made the offer/quote, honor it. If you can't, don't try to diminish the evidence like it never existed before. customers are not stupid. if it's spoken on the phone and you are just saying a number to attract customers in, that's one story which I've seen other lying dealerships just to make u go in. When you had it printed and written on paper, don't try to take it away and pretend like it never existed.

I call that a LIAR behavior or fraud. I would go to Kearny Mesa and other Toyota dealerships than this one. just did NOT think it was very polite, honest, and respecting way to treat customer.

 
Captain H. | 2011-10-28

I have been going to Mossy for over a year now for oil changes and maintenence of my '02 Prius.  I have always had a pleasant experience, and the prices are reasonable, especially if you take advantage of their monthly specials (go to their website, click on specials and print coupons).  I was so impressed this week that I had to write a review.  I  came in for an oil change (which includes 20-something point inspection, check and adjust tire pressure and top off fluids including my windshield wiper fluid tank which was dry as a bone + car wash for $29.99) and a free brake inspection, since my brakes have been squeaking.  Dave helped me, and he told me there was a recall on some steering components and I should have the main and hybrid coolant systems flushed and replaced since I'd hit 100k miles.  Because getting it all done would require me to leave it overnight, he offered me the use of a free loaner car (a Corolla with 2100 miles on it), I only had to pay for gas!  After the inspection he called and said my brakes were fine, but the inspection revealed that my drive belt should be replaced, the throttle body should be cleaned, and the engine filter should be replaced.  I thought the quote for the belt was high and tried calling around for a better quote but found out that only Toyota had that particular part.  I agreed to all the add-ons, and when I came to pick it up they had done all the work and charged me significantly less than Dave had originally quoted.  Thanks Dave and the rest of the crew at Mossy!

 
Stefan G. | 2011-09-21

We just arrived in San Diego and were shopping for a new car.
When we picked one that we were interested in, we ask the salesperson whether we could test drive it.
He had a look at our German driving licenses and said we would not be allowed to test drive....
Most interesting though, no other car dealer had the same problem and we gladly bought our vehicle somewhere else! Probably he thought we would drive too fast ;-)

 
Hannah P. | 2011-08-08

I went to Mossy Toyota last weekend for an oil change and tire rotation. What I thought was going to be an hour or so of my day ended up being 4 hours of my day. About an hour after dropping my car off I receive a phone call and the service member tells me a long list of things that are wrong with my car that he would recommend fixing (for $2,400). I told him I'd rather go over it with him in person, so I arrive and he tells me all of the "problems" and the estimated costs. He also tells me that my car is unsafe to drive at this point and that I should not drive it until these things are fixed. The car is technically my dad's, so I had to call him and get him involved. Hearing that your daughter's car is unsafe to drive is obviously unsettling, so my dad decided I should get my car appraised at Toyota since I was already there.

Here comes the salesman in the fancy shirt. Salesman takes a quick look at my car and then asks me some questions about its condition. At the VERY end of this consultation, he finally looks at the service report and sees all of the illeged issues that my car has. He then goes and talks to his GM, and comes back and says to me, I quote: "It's your lucky day!" I'm sorry, but if you heard this from a car salesman would you believe him?? He claimed that my 1998 Limited edition Toyota 4Runner black exterior tan leather interior with 119,600 miles on it was worth $3,500 THAT DAY ONLY and if I were to bring it in the next day it would be worth $500. I said I wasn't interested in selling it or trading it in that day, that I wanted to get a second opinion about the services they claimed needed to be done. He spent 15 minutes trying to convince me that my car would be worth next to nothing if I drove it off their lot in the condition that it was.

My boyfriend has been going to PB Foreign & Domestic Car Repair for many years, so I took it there for Aaron to check it out. Aaron looked over Mossy's report and then thoroughly checked out my car (free of charge) and told me that NONE of the repairs were necessary. He quoted me $1,050 to fix everything Toyota had quoted $2,400 for, but said there were no major leaks or anything wrong with the car that would make it unsafe to drive. He also appraised my car at $7,000. Aaron was honest and incredibly knowledegable about cars and gave me other solutions to the minor issues my car had that I could fix myself.

In summary, Mossy Toyota tried to rip me off and thankfully I was wise enough not to sell them my car for way less than what it was worth, or waste $2,400 on parts and labor. I feel so bad for people who fall for their schemes, let this be your warning!

NEVER GOING TO MOSSY TOYOTA AGAIN!!

 
Christina T. | 2011-08-07

My boss recommended this place to me and specifically recommended Joe Silagy. This is my first new car purchase (my other was used and from a private dealer) and it was so insanely painless. Joe made everything really easy and clear and was honest, which is hard to find these days. He really helped me meet my needs and budget and even picked me up to take me to the dealership! It was a great experience overall and I'm really happy with everything.

I will highly recommend Joe to everybody and I hope you get a chance to do business with him.

 
Kent V. | 2011-08-03

I'm increasingly dissatisfied with the service speed here.  I made an appointment for 1:45 and arrived on time.  Check in took about 7 mins for the "minor" service (oil/filter change, brake inspection, the ever popular yet nebulous multi-point inspection, tire rotation), and during the check-in I pointed out I had a low tire pressure warning but when I checked the four tires on the ground, they were fine, so please check the spare.  I told him I would be waiting and asked how long, he said between one and two hours, but closer to two.

Actual time: 2 hours 15 minutes

Realistically, it takes less than 20 minutes of actual work including the quick wash they give it at the end.  I could easily accept 45 minutes or even an hour, but two hours and 15 minutes is too long, especially when you make an appointment.  They need to recognize the value of their customers' time.  If the "minor" service takes over an hour, knock 5% off the price; if it takes over two hours, knock off 10%...at least.

They are nice folks, and I'll give them one more shot, but if it takes over an hour, I'll head to Jiffy Lube for the next one.

 
Kaitlin B. | 2011-07-30

bought a used car and the next day, i started to hear an annoying rattling noise from the back. i set up an appointment for that weekend, and the service manager made me feel like an idiot and that it was my fault that this car that i had just purchased (only two years old) was making this noise. even worse, he said that he couldn't really do anything because his service team wasn't there...then why schedule me to come in?
he told me to bring it in the following friday because he would need a full day to work on it. so i brought it back, and he didn't even remember what was wrong with it-i had to explain everything again and he called me later saying that they found the problem (which they found last time) but couldn't fix it. now i have to take it to the nissan dealership to have them work on it and will probably have to pay for the repair, says the service manager. so basically, they sold me a car that was not fully inspected and just wasted my time. terrible experience and i hope to never go back.

 
Sandra M. | 2011-07-27

I just  bought a car @  mossy Toyota and it was great and the sale person Bianel was the best I have worked with in years.

 
Anna B. | 2011-07-18

Be very very careful dealing with these people.  We brought our Solara to be sold and were told we would get a check the same day by the first person who helped us.  Apparently he was new and the sales manager told us that, no, we would have to wait until the next morning to call to pick up the check.  The next morning we called the sales manager and he said that the check and paperwork would be ready at 3 that same day and gave us the name of who we should see.  So we go in at 3 and there is no paperwork or check and we started to get really angry.  In return we got major attitude by the person we were to see..."He was in his middle age and could not  handle the stress".  
 
Then we asked for our car back.
 
Wouldn't you know, they couldn't immediately find the paperwork!  
 
After waiting over an hour,  a miracle happened.... they were able to find the paperwork and issue a check!  When the business manager finally came over with both, she spoke not a word of apology...in fact she expected us to be grateful for her efforts.   This took 1 1/2 hours to resolve.  
 
I think a sailor/pirate would do justice at this point expressing how angry we were.
 
I can safely say that we will never, ever do business with Mossy Toyota again!  If you have to buy a Toyota, my recommendation is to go to a different dealership.

 
Alicia O. | 2011-07-12

Sorry but this review is on the longer side.  This place sucks.  I took my Toyota Corolla there for a standard oil change since I had received a coupon.  When they told me it would take an hour to finish it, I was okay with that.  During their inspection of my car, the brought out my in-cabin air filter and showed me how dirty it was and told me I should get replaced.  I said, "thank you and I'll do it myself".  They even told me that it's behind my glove box if I need to access it.

After my wait, I picked up my car and went on my merry way.  Later that day, I turned up my AC and heard this annoying whistling/rattling noise coming from behind my glove box.  Weird....that had never been there before.  So based on where they said my air filter was, I figured they hadn't put it back correctly.  I called and explained what was happening and the guy who I talked to basically talked to me like I was an idiot and said that he has never heard of that happening before but I should bring it back in.

When I was able to bring my car back in, I again explained what was happening and what my hypothesis was but I again received the "she's a girls so doesn't know anything about cars" brush-off.  Cut to AN HOUR!!! later, they came and told me that my in-cabin air filter hadn't been put back into place properly.  They fixed it free of charge.  I upset because they had done a shoddy job in the first place, spoke to me like there's no way I could be right about something like that and then it took them a whole hour to look at my air filter and see that it was not put back properly.

Ugh....this place is the worst and I will never bring my car back here.

 
W W. | 2011-07-01

This review is for the Service Department.

I love the guys here at Mossy!  My 4Runner would not have the problems she has now if I had listened to Richard and Carl.  But, noooooo, I had to try someone else's recommendation (a garage not affiliated with Toyota) who totally wrecked my axle seals on the rear-end.  The garage wound up costing MORE (can you believe it?) than Mossy and then Carl's guys at Mossy had to totally undo all the mess that the garage made out of my 4Runner.

Don't think that the dealership is trying to rip everyone off.  They have payroll.  They have overhead.  They have rent.  They pay for that free coffee everyone likes to abuse.  So what I had to pay a lot of money?  You get what you pay for.  I thought I was going to save a few hundred dollars; instead the job cost me twice as much as what Mossy originally quoted me because the garage did it wrong (twice) and Mossy had to put it right afterwards.

I give Richard and Carl two thumbs up and a standing ovation.  I go to Mossy all the time and I know a lot of the people there by name-do you?  I know what's wrong with my car and I can talk shop with the guys.  They tell me what they see and I tell them what I see.  Together, we have always fixed the problems.  Even AAA tells its members that often times mechanics may be unable to duplicate the problem a customer has because it may have to occur under very specific circumstances that the mechanic is unable to  duplicate.  I've had that happen to me.  If you don't know what contributes to the problem (and you drive your car all the time) how's a mechanic (who has your car for about, what, an hour?) supposed to?  They are mechanics, NOT magicians.

Bonus!  They REALLY warrantee all their work.  If I have any problems, I just go back and they take care of it.

By the way, I see people all the time in there yelling at the Service Reps over their cars or 'how they are being mistreated.'  Now, I'm not saying it doesn't happen.  There are idiots in every job (that's why so many people die under the knife); but we all have bad or off days.  I get sick of people who don't have a clue what they are talking about, standing in front of and yelling at the person who is trying to explain it to them; then those same people whining on websites or to their 'pals' about their horrible experience.  Grow up!  Learn how to read your owner's manual or a Chilton's, or how banks and credit card companies work.  For crying out loud, at least check your car yourself regularly!

 
Mark T. | 2011-06-15

Unprofessional, Lack of ownership, Would never buy another car from Mossy Toyota. They should just pack up and leave PB. From the GM on down to service...err... lack of service. Do yourself a favor and go buy somewhere else.

 
Pete D. | 2011-06-08

Service Department.  Really?  Who takes their car here?  They quoted me 7 hours of labor for a sunroof diagnosis.  Ha! 7 hours!  Am I paying for the tech's lunch and dinner break too?  What ever happened to people that will do honest work and be able to just get a job done.  I suppose they thought they could give me a $2,000 bill to repair the sunroof.  Right.  Fortunately, the internet allows people to do research easily and find other options.  I'm going to American Sunroof.  I'll get a new one, guaranteed for $700.  

Thanks for nothing Mossy.  You live up to the "Stealership" moniker.  

Service some other sucker.

 
Angela M. | 2011-06-08

This is hilarious. So today we receive a letter from Mossy Toyota stating that they are sorry they couldn't sell us a car due to an issue with our credit.

Our credit score is 800 and we had ZERO trouble getting financing with our credit union for 1.9%.

Sounds fishy doesn't it? I think they are trying to save face or create a reason for corporate as to why once credit was ran a sale wasn't made OR because we stated we would be complaining to Toyota about them.

There are plenty other Toyota Dealerships to go to if you are in the market. El Cajon Toyota has very good ratings on yelp..and that's where we purchased our truck.

 
Helaana C. | 2011-05-29

I'm surprised by all the other reviews on here. I just bought my second car from this dealership and had great experiences both times. In general I hate dealing with car salesmen. They usually wont even talk to me and only acknowledge my husband. However this wasn't the case here and they value my time. I didn't give this place 5 stars because the salesman with whom we had an appointment with was not there when we arrived. However everything happens for a reason and luckily we were quickly helped by Joe Silagy. Joe was extremely helpful and friendly. He took me serious and understood that my husband and I were making this purchase together and that we wouldn't be buying a car here unless both of us were happy. Within 4 hours he managed to evaluate our car needs and get us out of there with a brand new car with a lower payment so that we could enjoy the rest of our Memorial Day weekend. Nice work Joe and the entire Mossy team (Justin in finance was helpful as well). Buying a car doesn't have to be a painful experience. I will recommend Mossy Toyota to all of my family and friends.

 
mrs b. | 2011-05-10

While I'm happy with the Corolla I purchased, the salesman and his manager were pretty bad. The salesman was nice at first, I really wanted to like him. I stood firm on the price he quoted me over the phone the day before. Then of course the manager got involved. He was less helpful than the salesman. I'll buy another Toyota, but not from Mossy.

 
Victor M. | 2011-05-10

I got in contact with Mossy Toyota via the AMEX Internet sales.
Each dealership submits what they will sell cars to AMEX.  AMEX lists the dealers and what they will sell the car for. The deal with AMEX stipulates there will be no negotiating since the dealerships submits what they will sell the car for.  I selected Mossy Toyota for this.  Was put in email contact with Kazumi Nakawatase (fleet sales). They sent me the price I would pay for a Prius. (March 8). This matched what the AMEX web app listed (aside for an option not available). I asked a few questions via email and then stated that I would come in on Sunday to purchase the car (March 13).
On Sunday I find out that Kazumi has it off (not an issue). They were busy so another sales person helped me (forgot name). Person confirmed that the price was pre-negotiated and all I need to do was to accept the deal. I test drove the car. They asked that I do a credit check. We discussed my trade in value. Then they come back and say that they will not honor the deal with AMEX. They wanted me to pay more. I refused and left.

I will not use Mossy in the future for any car purchase.
They did not have to wait until I have spent about 2 hours there to tell me they would not honor the pre-negotiated deal.

I sent an email to Kazumi about this that night and never heard back. I also sent an email AMEX about this. They said they would contact Mossy and get back to me. I also  have not heard back from them.

I would add a rating to the AMEX Internet car sales if I can find it.

 
Brent S. | 2011-05-06

Recently purchased a new Toyota at Mossy Toyota. I am very happy with my vehicle, but some on their staff lack either integrity or training. I experienced this twice and within only a few weeks. When purchasing the vehicle, the sales rep quoted a lower interest rate to get a commitment from me; the contract interest rate was a full one percent higher. They eventually lowered the rate; subsequently, I was contacted by the general manger and I received a letter of apology. When scheduling my vehicles first service, I asked what services would be performed; I was told by Jennifer that the maintenance included an oil change. I asked her to confirm because the owner's manual indicated that because the vehicle used synthetic oil it would not get an oil change. She insisted that it was scheduled for an oil change and with conventional oil. I drove 120 miles round trip for the scheduled maintenance and all they did was a tire rotation. I wasted an entire afternoon of my time. I would have paid a tire shop $10 to rotate the tires. Dale Snow, the Fixed Operations Director, offered to provide me a free vehicle detail as compensation; however, my vehicle is new and I don't have the time. As a result, I will have a different Toyota dealership perform the maintenance on my vehicle. I would not recommend Mossy Toyota for their customer service.

 
Crystal W. | 2011-05-05

Ever since moving down to SD for college, I've been a loyal customer for 3 years. I usually like getting one of the older guys who wears glasses ... I forget his name, but he is very friendly & genuinely wants to help you. But the other times, I've gotten some other guys to help me ... not so much.

I went in today because my car wasn't registering that I was braking, so I couldn't come out of park. I KNEW THIS. Yet they did a whole diagnostic on my car - fine. BUT they hit me with the $51 diagnostic fee that they said would go towards the servicing. The problem was with my brake light switch, but they were charging me an OUTRAGEOUS amount - $275 to fix it! Since I said I'd go elsewhere, they still charged me he $51 diagnostic fee, even though I got nothing done & they didn't give me any more information that I hadn't already known prior to pulling up to the dealership. Even the guy said it was weird that my 2007 Camry had this problem, he has only seen this problem with older cars - clearly showing how it's Toyota's manufacturing problem, NOT due to user's negligence or etc.

On top of that, it was time for my oil change. When I asked for clarification that it was going to be $19.95, as it says so clearly here on yelp, "any day, any time" the guy responded "well that's the military price ... unless you heard of another deal for it?" & when I said I saw it on yelp, he quickly responded "oh right, that's right .. yelp." OKAY. way to play dumb with me & try to rip me off! If I told you I've seen it on $19.95, shouldn't you already assume that I know & automatically reply "Yes, it is $19.95." Strike 2.

Now the 3rd strike - the strike that led me into writing my rant here on Yelp. 3 months ago, I came here to get my brakes checked out. Turns out I needed new brake pads - although I know the dealership generally charges way more than elsewhere, I decided that I trusted this dealership enough & it would be worth it to get my brakes here. The guy who was helping me, Gabe also told me that I needed my upper radiator hose fixed - another $160. Seeing as I'm a college student & was already paying almost $300 for my brake pads & oil change that day, I opted out because I didn't see it as a dire emergency.

When I came back today to get everything checked out, a different guy told me I had the same problem - except, guess what? His pricing was only $75 for the SAME EXACT PROBLEM!! This clearly shows how their system is flawed & how they easily rip off newbies! They basically just put a pricing to whatever service they want & expect us to be dumb enough to fall for it. I'm definitely going to think twice about coming here for any services other than oil changes!!

 
Steve T. | 2011-05-05

I dealt with Matt Smith the Internet mgr for a used car and a new car. Matt seemed nice enough but either Matt doesn't want to sell cars very badly....or he just doesn't like me.

Used car: I saw an ad on CL for a used Corolla. I sent an email with a fair but low offer. I got a no.  I called a few days later, car still there...spoke to a Sales Mgr and made the same offer...again a no. I made a trip down to Mossy's lot and made  a lil higher fair offer for the same used Corolla. Over the next week and a half, 2-3 people called me and I even bumped up my offer and asked his people to run it up the flag pole...but no calls back and no counter offers...just silence.

New car: I used kbb.com to email several dealers with my offer for a new Camry. Mossy was one of three dealers. Matt Smith sent a form letter reply AND completely ignored my offer of 1/2 cash and 1/2 financing. His form letter basically said...bring me your lowest email or written offer from another Toyota Dealer and I'll beat it. Laziness or arrogance? ALL THE OTHER dealers responded personally and actually made a counter offer...but not Matt.

In conclusion Mossy Toyota just isn't interested in your business unless it's at full retail. I wrote the dealership to give them the heads up on Matt Smith and guess what? just silence.

After reading the other less than positive reviews about Mossy Toyota, I guess the old adage is true. Admitting you have a problem is the first step.

 
Johnny D. | 2011-04-23

6 weeks later my checks arrived. The only person at the dealership that followed through was Dale S. As for the sales manager Ian J? He never returned a call... Mossy Toyota, the 3 stars is being generous.

 
g.o. d. | 2011-03-28

Service dept. flat out lied to me. Went here once to get brakes checked out. They told me it was an emergency; I had 1 mm or something left on pads. Quoted me outrageous price. Went right to my trusted mechanic; he showed me that there were 3 mm left. It's my only experience with them, so maybe what seemed like abject fraud was just pure incompetence + rip-off prices. But I will never go there again.

 
J M. | 2011-03-21

For this dealer, bottom line up front:  AVOID MOSSY TOYOTA!!  Without doubt, Mossy is one of the WORST business establishments I have ever dealt  with.  Never have I met a staff as dishonest, arrogant, deceptive, indifferent, and unprofessional as the personnel at Mossy Toyota.  The only geniune, polite person I met was the minimum-wage valet who apologized profusely for his service managers late delivery of my vehicle.  And did I get an apology from the service manager??  None.  

I bought a brand-new Toyota SUV from Mossy, and what an experience that was.  I would have walked out completely, but they were the only place that had the exact vehicle I wanted.  After several thousand miles on my new car, I can say this:  Toyota SUV is awesome, Mossy is awful.  If Toyota Corp was smart, they would dump Mossy as a dealer.  During my car purchase experience at Mossy, I was lied to directly by the sales person AND sales manager.  They burned up over 4 hours of my time in negotiations, due to their unprofessional, deceptive sales tactics.  After hammering it out with them with my patience completely worn away, and a threat to contact the BBB, they finally agreed to the price they originally promised me.  Then I got the fun of dealing with their finance department, who state upfront "all conversations are recorded".  Say what?  Well now I know why.  They hit you with the hard sell to buy the Mossy Karr Alarm for new car, with the fright tactic of "Toyota vehicles lack a decent alarm".  Rather exhausted at the point, I consented to their "special" alarm.  What a scam.  All Toyota vehicles come with factory alarm, with engine-disable function.  But not according to the "professionals" at Mossy Toyota!  

The only experience worse than buying a new car from Mossy, is getting your car serviced by Mossy.  They insist you make an appointment, then they claim "we're busy today" and keep your car 3 hours for a 10-minute oil change!!  That was really the last straw.  I will never visit Mossy Toyota again, another dealer will get all my business.  If you are smart, AVOID MOSSY and save yourself a lot of frustration and money!

 
Malia M. | 2011-03-15

Received a follow up phone call from GM Brian Kennedy (sp?) and I very much appreciated his deeply apologetic tone and willingness to deal with the situation directly.  I can recognize that just because there may be a bad egg or two does not mean the entire organization is a giant bad egg.  

However, to be clear, a 5 star rating would require nothing short of the most fantastic car sale ever in the history of humankind....which I'm still not sure I'd be willing to give them the chance to do so.  

But I could see, based on Brian's response, the possibility that I'll be more willing to forget the situation by the time my car needs to be retired....

 
Nadia K. | 2011-03-11

Terrible horrible treatment. I will not call it service as it was appalling and degrading.
My husband had purchased a Toyota 4runner the weekend before I went looking for a truck for myself. He had already handled everything prior to us going into to sign the papers so I don't really know how the interaction went but because we had purchased from them just a week prior my husband suggested that I go back to see what they could do on a truck for me. I called and made a 4:15pm appointment with the same salesman who sold him his 4runner. I arrived 5 minutes early and found the salesman with a walk in who had just arrived. He stepped away and handed me off to a tall older white male with a ponytail and informed me that he would be helping me and that he had years of experience. Ponytail salesman led me over to the trucks without so much as a hello, opened a Tacoma for me and told me to sit inside. I looked around the truck and found it kind of bare so I asked him if there was anything else available. He snapped back at me "What do you want?"  It took me a second to recover and I stated that I had looked at a Tacoma the year before and thought there were more options available. He answered back in the same snotty tone, "nope, this is it" and followed that up with "Can you even purchase a vehicle without your husband?" This infuriated me and I chose not to drop down to his ignorant level so I asked what the Costco list price was as they offer considerable vehicle discounts for members. He told me to hold on, left , and returned 10 minutes later with a much older salesman and stated that he would be helping me now. My third salesman informed me that we were looking at the used car lot, walked me all around the dealership which is up on top of a considerable hill, only to walk me back to the place we were when he found out they had moved the new Tacoma's there. He asked another salesman that had watched us walking everywhere if he could help me because he had only been working at mossy Toyota for a week and did not even have access to the vehicles! My fourth salesman asked me if I had a color preference to which I replied that I just did not want a white or black truck, and I wanted a new vehicle. He showed me a white truck, then a used one, then finally a black truck. I wish I could say I left at this point but because my husband had faith in them I waited to see what they could offer. Despite the fact that my husband and I had the same credit score which they had run 2 days prior and I had a print out of my credit score from mossy Nissan (who I ended up going with and who I will definitely recommend) they still would not give me a good idea on what I would be looking at in terms of payments. It was by far the WORST experience I have ever had at any car dealer, and I have been to El Cajon Toyota, Chula Vista Toyota and San Diego Toyota all looking for my husband's vehicle. I would not recommend them to anyone and I truly hope that the salesman with the ponytail is taught a lesson in basic manners because he is repugnant!

 
Reverend M. | 2011-02-25

Bought a terrific FJ Cruiser in February of 2011. Dealt with Mark.

Mark was terrific, his boss was great, finance department was a breeze.

Drove down from S.F to get this very specific FJ Cruiser with a manual transmission.

Got a fair deal, and can honestly say the experience was not painful at all.

Nice to do business with them.

Thanks Mark.

Rich

 
Meleah N. | 2011-02-23

I took my Celica in for an oil change.  I told them to check on a leak as well.  They told me the leak was from the O ring and Valve Cover Gasket......I has just had these replaced 3 months prior by another service center.  They also recommended removing the timing belt cover to look for leaks in there.  It turns out, the Valve cover and O ring were fine and dry, no leaks.  Had I listened to Toyota I would have done an unnecessary repair and spent about $500 more than needed.
Misdiagnosed and overpriced.  I would not trust them.

 
Priscila N. | 2011-02-03

I went for an oil change...Then my guy said no you need to change 4 tires replace your battery etc...My car is a yr old. I went to Costco and had a second opinion about everything, My battery was great and 1 tire needed to be replaced!! Just because im a girl they want to take advantage! NOT COOL... The manager did this to! His name is David Fybel...DOnt go to him hes a crook!

 
Jonathan L. | 2010-12-14

My latest visit with the Service Center wasn't what I had expected. The time it took the techs to work on my car took waaay longer than usual, even though the flow of cars wasn't bad. I was only going in for a regular service check, and the assistant service manager said it's a minor visit, which I'm sure it is.

But I had to wait 2.5 hours before I could get my car back. Had I not gone and asked the guy who took my order in, I'm pretty sure I would've been there for at least another 30 minutes more. That's kinda ridiculous for a regular check-up.... It would've been nice if he had checked up on my car and informed me that it would take longer than he had estimated. But he didn't. And "sorry" can only take you so far. He even admitted that I've been waiting for a long time. I didn't even have time to get my car washed because I had to leave for work. He said he "owed me a car wash" - whatever that means. I'd honestly rather not return just for a wash.

Although the waiting lounge was nice and all, waiting that long for a regular service is really unacceptable. Other customers who were there after me even got their cars before I did. I mean, I'll probably come back again, but I'm just really unhappy with the customer service this trip.

 
JOEL H. | 2010-12-14

This complaint letter is to reference of Mossy Toyota in San Diego.
On  September  22 2009, I was notified by my customer  that his 2010 Toyota Prius was in the service dept. of Mossy Toyota.
I contacted Jorge in service to schedule an appointment to inspect the installation of the alarm of which I installed on June 20 2009, Jorge said come on over so the technician could explain what he found.
I arrived 20 minutes later, we went back to the car in the service bay and saw the dash totally disassembled  and was given an apology that the technician was not working that day. At that moment I saw that an extended range antenna in the top left corner of the windshield and was probably interfering with the GPS signal. I proceeded to unplug the antenna and Jorge told me not to touch the car.     I felt at that time they wasted an hour of my time for calling me out to inspect and then denied to even test.
On September 24, I made another trip to the service dept. to meet with the service advisor (Jorge) and the technician Carl, an older gentleman.  Immediately we had another problem, they could not find the car, it took them about 15 minutes to find out the car was on the roof top of the service dept.
When we got to the car, I disconnected the antenna and the GPS started to work again. Jorge told me they spent 10 hours of labor before they discovered an alarm was installed.
In the top left corner of the windshield, an antenna large enough and very noticeable from the outside and the inside, that should have been noticed immediately  before disassembling the entire dash.
I feel Mossy Toyota was negligent and incompetent with handling the situation.
I had interviewed a few Service Directors about the way this was handled and they all agreed that if they noticed an aftermarket device was installed that they would call the customer before proceeding.
My customer was billed for the amount of $1303.58.the dealer service charges. He has drafted a letter with dissatisfaction of Mossy Toyota's actions, also another customer had a similar experience with Mossy Toyota.
My customers are defending my reputation and discounting Mossy Toyota's
I am looking for reimbursement of the entire amount of $1303.58  for negligence and incompetence by Mossy Toyota and a written apology to me.

 
Raymond W. | 2010-12-09

My daughter took her Matrix in for an oil change, lured by the $24.95 price.  Their paperwork claims that they changed the oil, checked the tire pressure and topped off all the under-hood fluids.  I later went through the car myself, adding a half gallon of windshield washer fluid, topping up five of the six cells in the battery and topping off the power steering fluid.  All four tires were under-inflated.  The capper was their attempt to talk her into changing the manual transmission lubricant (at 60,000 miles) and other unnecessary work to  the tune of $490.  She will never go there again, for any reason.

 
Jade L. | 2010-12-02

Dale Snow, Fixed Operations Director, gave me wonderful service in fixing the scratches, tracking down and installing my floor mats, and getting my spare key made. He also gave me a free rental car to use while the car was being painted.

I will be taking car back for service at Mossy Toyota, though still would not recommend buying a car from them.

 
Mark A. | 2010-12-01

Very poor service.

Do yourself a favor and go to Kearny Mesa.  Anywhere but here.

I love my 4runner.

The service department here has extremely poor service and the customer is never right.  I brought my car in because the light on the door burned out and replacing it wasn't working.

After speaking with the service rep we went back and forth about 5 minutes until he said "I need to protect the service department".  Why does he need to do that?  Cause he's making $13 per hour?  Who in their right mind would ever tell a customer that they need to "protect the service department".  A multi billion dollar company has managed to convince this peon that he should "protect" Toyota.

After much protest he brought a tech over who looked extremely grouchy and could only spare enough time to walk within 10 feet of my truck before saying "ah, changed the headlights, we won't work on it" then walked away.

I spoke with the manager about an hour later and didn't get anywhere with him either.

Took my car to Kearny Mesa Toyota and they fixed it no problem, UNDER WARRANTY.

Pacific Beach Toyota, you guys are bad.

 
Jose R. | 2010-11-20

We got our first new car from Jerry Padilla... this guy was very friendly and patient, honestly he treated us like we were part of the family no pressure at all, we had already decided to get a toyota before going over there and he helped us decide on getting an SUV over a car at NOT that more money, we got a very good deal. He could have just say yes to everything we had in mind just to make the sale but he took the time to explain our options and had no problem staying over time and wait for us even while choosing the color. His manager was also very nice to us even our son, and yes I get that its their job to be nice to make the sale but you can recognize when some one is just nice to appear nice and being honestly nice. They even had to wait while or insurance went trough.
We are fans of this place and their nice Staff and  Sales-persons.

 
Nika T. | 2010-11-10

This started off as a fine experience... however the sales person lied to us about the ability to pay with our credit card for the first couple of months. Not only did he say it was possible... he said he, Matt Smith, personally did it and there was a $10 service fee. We were skeptical so we asked to call Toyota Finance and he said that was not possible and again reiterated to our faces it would be fine because he'd personally made payments like that and credit card payments were fine and accepted by Toyota Finance.

When we called to make our first payment we were told that not only was this impossible but it was never possible, ever. We were told we could do a cash advance for a fee of $30 (not including our own bank fees and the higher interest rate of a cash advance).

When we called to resolve this issue we spoke with the Customer Relations Manager, Christian Coburn, who seemed apathetic and acted like there was nothing he or anyone could or would do. He said he would call us back but instead had Matt call us. Matt proceeded to repeat his lie and so my boyfriend asked him to call Toyota Finance and ask them how he'd made the payment by credit card since he maintained he did. At first Matt balked but then he got off the phone said he would call them and call us back.

When he called us back he said he must have made the payment "as a debit on a credit card"... which is not possible. It would be a debit cash advance and have the higher fee and interest rate which would be very clear since he would had to use a pin number. When we pointed this out he suggested we pay by convenience check (another form of cash advance that has the exact same fees and higher interest rate). He never apologized for lying or acknowledged that it was a lie.

We left a voicemail with Jason Mossy, the general manager and haven't heard back yet. We also contacted the Toyota Customer Experience Center who recommended we talk to the Customer Relations Manager... the apathetic one we'd already talked to and we left a voicemail with him too.

Frankly... having purchased from Toyota before we really expected better of them. We are not happy at all about this issue. No one seems to appreciate the seriousness of an employee lying to a customer about such a major issue like what payment options the company accepts vs. what is impossible.

UPDATE:
The general sales manager got back to us and offered to pay $100 toward any expenses incurred while making the cash advance payment.  I'm not totally sure that would even cover the expenses with the higher interest rate vs. our credit card (which has no or low interest for the time being) for more than one payment or two.  Because of this we decided to pinch pennies and make the payment by check.  The manager said we'd still have the $100 credit at Mossy if we needed anything, which I thought was a reasonably fair offer despite all the extra stress and entire day wasted of phone calls.  Because the Customer Relations manager wasn't the greatest responder we're still not pleased with Mossy entirely but we did raise our rating from a 1 star to a 2 star.  Maybe if Matt had apologized and admitted he lied/misspoke and if the Customer Relations Manager would have made any effort at all to help us they'd have gotten up to 3 stars instead of just 2 but we don't feel right saying the experience was "A-Okay" for now.  And honestly what are we going to spend the $100 on anyway when all new Toyota's come with 2 years of service?

 
David P. | 2010-11-09

Service department is horrible.  The entire staff seems like they don't care whether you are or are not satisfied.  Staff was rude, inconsiderate, and generally apathetic.  This is the first dealer I've visited thus far in S.D., but I definitely will not be going back.  Hopefully the other dealers treat their customers with more respect otherwise I won't know where to take my car.

 
carolyn t. | 2010-08-27

Ken...you the man! thanks for helping me out with my keys, and making it a pleasant experience.

 
Sam E. | 2010-07-27

The reason why i decided to go to Mossy Toyota was that their internet group was far more responsive than the other Toyota dealers in the area. I got a fair price on a new Toyota though their Internet department and it was good experience.

Where Mossy stunk it up was with the financing. The finance guy at one point changed the terms of the loan without disclosing it.

If you have your own financing or cash, go through the internet department. If not, be very aware, don't focus on the monthly payments, look at what you're paying for.

 
Noah S. | 2010-05-18

My friend warned me about Mossy Toyota, but I didn't listen to him.  He told me that on two different occasions he and the dealer had come to an agreement for the price of his new car, but when filling out the paperwork, they "forgot something", and the price would be a couple hundred more.

The only reason why I went here is because they have the most Priuses in stock, but after an hour at that dealership, it is no surprise why they are unable to sell cars.

At that point, I had been to four other dealers, so I know what the best price was.  When I told him my best offer and asked him to beat that, he gave me a higher price, and then said that he did not understand why I did not want to pay more, it is a good car.  This guy has absolutely no business selling cars.

I guess it's back to El Cajon Toyota.

 
Joel S. | 2010-05-11

When I got there I stood waiting for help for 15 mins even though I had made appointment. I went there to have my truck detailed. According to service personnel I was getting the BEST detail they offer. ($139.95 Value) I drop it off at 11am and got it back at 4pm. Which is understandable time. What is not understandable is the condition my truck came back in. My floor mats were still dripping wet. The inside of my truck was wet. Everywhere. Floors and seats. My wheels we not cleaned. It look as if they took a spray gun and sprayed armor all all over. It was a very poor job from a dealership. I will not be going back and I recommend you do the same.

 
M M. | 2010-05-04

They refused to acknowledge nor fix my Tacoma TSB (T-SB-0373-09) twice. First time they pretended to not even know about the issue so I showed them the print out and they still refused to perform the maintenance after claiming their serviceman drove the truck and didn't experience the issue involved. Listen here Mossy Toyota, I drive my truck every stinking day and I know more than you do regarding how it performs. Refusing to perform a TSB is borderline illegal considering TSB's come directly from Toyota headquarters. You are not living up to the Toyota standards by refusing to adhere to Toyota requests to fix known issues that directly effect performance. How absurd and arrogant of you. I'm taking my truck to a dealership who honors Toyota requests to meet high standards of quality. You do have a nice and cozy lounge which is probably funded by your shady practices and corner cutting techniques.

 
Inga I. | 2010-05-03

Great and friendly service!! I arrived on a Friday evening at 6pm to get a set of lock nuts installed that I ordered.  I was greeted right away and the service manager and the service personnel were very attentive, surprising for a Friday night, an hour before closing.

The best part was that I wasn't charged for labor AND the free complimentary car wash.  It was really nice to see that the service personnel took extra care when washing, vacuuming and adding on special touches such as tire dressing and floor carpet freshner for my car.  The service manager always checked with me to see if I needed anything and if everything was fine, talk about customer service!!!

I come here all of the time for my oil changes and the prices are reasonable and are less than most of their competitors.

 
Darren S. | 2010-03-25

This Toyota location has been my go-to for periodic 5k services.  For every one of these scheduled appointments, I have had Richard for my service advisor.  Out of every person I've dealt with at any dealership in my life, Richard has been the most laid back and straightforward I have interacted with.  He's been very communicative and his time estimates have been accurate.  

I thought I was exempt from the recalls but one day I got a part replacement card in the mail and had to set up another appointment with Richard.  This time I decided to leave the waiting room in order to get some stuff done.  Usually when I wait, the waiting area is comfortable and I take full advantage of the coffee machine.  

Well, everything went smoothly as usual.  No problems over the two years I have been going to this Toyota.  In terms of SD County Toyota service centers, I like Mossy and the one up in Carlsbad.

 
Paul E. | 2010-03-18

I had an appointment for recall fix of my new $33,000 2010 Prius and David Fybel had a cold and arrogant attitude telling me to wait in lounge. I told him I have a lot of personal stuff in my car and wanted to watch. So I followed my car in and was at a safe distance. The mechanic had all the windows and moonroof open, and I think listening to the stereo. He saw me and jumped out and confronted me with a rude attitude. Then David showed up and said I wasn't allowed, etc. I got upset, saying that I am not a child and to give my car back and I'll go somewhere else. In my many years and cars, I have always been able to watch, sometimes preventing costly errors like overfilling oil in a new car. If a car mechanic has nothing to hide, they will let you watch, especially at smaller, owner operated places. Mossy is arrogant because they have a centralized location with a transient beach population. And Toyota has gotten too big. After my Gen 2 Prius was wrecked, I bought my Gen 3 Prius from a good salesman named Tommy at Mossy, so I thought I would come back for service, but I do not think so again. What set me off was another customer there walking out pissed off about some service. I decided to check out Yelp on my iPhone while waiting. So I guess I am not the only one finding jerks there.

 
Brian M. | 2010-02-02

I went here with my wife this summer to buy a 2010 Prius.  We knew exactly what model we wanted, and we did extensive research using the Consumer Reports "New Car Buying Guide."  So we weren't going to be ripped off, but we were more than willing to pay a fair price.

Sounds like an easy sale for them, right?

Wrong.

We ended up walking out on them, and buying a Honda Accord instead, for the following reasons:

1)  They are slow and disorganized.  The salesman couldn't even find the car we wanted, although he swore that he had it on the lot somewhere.  He walked us up and down every parking structure they had, in the sweltering summer heat, trying to find the car, to no avail.

2)  They are pushy, rude and cocky.  When it came time to negotiate the price, they talked down to me, made me sit there waiting for nearly an hour, and barely gave me any discount off the sticker price.  When I asked to talk directly to the manager, he ended up being even more pushy and condescending than my original salesman.

Not to kick a company when they're down (the whole stuck gas-pedal recall thing is really hurting Toyota right now), but the people at Mossy Toyota are due for a reality check. Yes, your cars are popular, but that doesn't give you the license to act like jerks.

I would recommend that you consider Pacific Honda instead.  The staff is friendly and they are much more willing to negotiate.

 
Roger E. | 2010-01-25

Ok I bought a really awesome super happy to have it now Toyota FJ Cruiser from Mossy Toyota. I believe the woman who helped me was Christina I might be incorrect in this. She was really pleasant and nice, allowed me to try it out on Fiesta Island (Hope I didn't scare you too much). I was still on the fence about the purchase when she shocked the hell out of me with an offer to take it home for the evening to show the wife.

MWAHAHAHAAA

Ok all promises to not harm the FJ aside I had to pinky swear not to take her too far off the beaten path, into harms way, over and up cliffs etc etc etc.

Ended up taking a scenic drive to Borrego Springs to visit some friends who were camping. After much dirtying of the FJ in its natural environment I returned and worked out the purchase agreement the next day.

The only really unpleasant event in the entire process happened when I got to the loan officers office. I ended up not wanting the undercoating, the alarm, the extended warranty etc. My reasoning was that as soon as i started modifying the machine to my liking the warranty was void at that point.

I felt sort of bad for the Finance guy at the end. I have never been in a room where I actually felt like I would have to fight with a sales person. I thought he might attack but eventually I made my escape. I am not sure based on the other reviews on here if I would buy a used car from this dealership. If you look at my other reviews (CHUCK TURNER AUTOMOTIVE) to be specific, he is more than willing to completely look over any used car for a nominal fee that will definitely save you money in the end. I have a feeling that a used car dealer is less than enthusiastic about that but hey that is what I do if I am getting a used car.

I am a little disappointed with Toyota deciding to no longer make the FJ Cruiser. My changes would be a V8 engine, complete frame roll cage and a removable top. I guess my next Toyota will be a FJ-40 series right?

I can't stomach the idea of a Jeep. My thought is that when  you go to Death Valley by yourself on the Summer Solstice you want to absolutely positively make sure your coming back out....

Cheers and thanks again for the great car!

 
Audrey R. | 2010-01-25

I am so thankful I did not give in to the pressure from the sales guy since there has been a voluntary Safety Recall on 2009 Corolla, the vehicle he tried to convince me I needed!!

 
Dan B. | 2010-01-01

Your average sleazy used car dealership.  I bought a Certified Used Toyota here.  Good thing it was certified as I immediately had problems with the car.  Everything got fixed for free (at other Toyota dealerships) thank god.  Also, they never did the paperwork to get me my plates and when I called them (Natalie) she told me to go to the DMV to get them.  Duh, that's why I bought from a dealership so I wouldn't have to go to the DMV.  After much hemming and hawing and a lot of waiting, I got my plates.  All in all, I have a very hard time trusting this place.  My recommendation?  Go to Kearny Mesa and save yourself trouble and money.

 
David C. | 2009-12-15

Sales Department Review:
I stopped at here to test drive a new Sequoia. I was met by Larry P. We went to the top lot to look at there stock. The vehicle that I was interested in was a little small for my situation and out of my price range so I decided to look at a new Tundra. They didn't really have the exact one that I was looking for, but I was told that they could make it work for me. So we went in the sales office to discuss pricing and payments.

I had a trade in that they said had no equity (which is a lie because I traded it in the next day at a different dealer and got an additional $2000 for it when they claimed it had $0). They approached me several times with deals and I turned down each one because they were way too high. As a way out, I said that I needed to discuss this with my wife and that I would let them know if I was still interested. They weren't very happy about this but they finally had to let me go.

This is where they get the bad review.

I got phone calls and emails the next day asking when I was coming in to buy the truck. I emailed Larry back and told him that my wife told me not to get a new truck (I said this just so they would get the point and stop bugging me). His reply to this was "Thank you for letting me know. Next time get your wife's permission before you come and look at new cars". Needless to say, I will never ever visit this dealer again. I'm surprised this guy is still working there with comments like that. I guess that's how Mossy runs there business.

 
Robert K. | 2009-11-11

Update on April 10, 2010:  
There was nothing wrong with my transmission.  The right front spindle was loose during the transmission leak repair; the transmission noise was gone once the spindle was tightened by a different auto shop.  My Toyota with +175K mileage is running fine even though all the dealer's repair recommendations on motor mounts and idle control valve which can cost about $1500 are completely ignored.

Previous Review:
For the sake of your car, check the transmission fluid level after you have a transmission service.  That way, you won't be arguing with your mechanic in your spare time.  I regret taking my old car to the dealer.  Their argument was that my car was idling in high engine revolution (1200 rpm); therefore, the transmission test was not proper. The BAR Rep bought it and I was the last one to know, two days after the Manager knew the complaint was closed.  Later, the BAR Rep told me that the complaint was closed because he had too many cases.  And it could be reopened if I had the requested repair done including replacing all three engine mounts which is estimated about $1500 given by the dealer. (20% discount for the parts is included in the estimate.) The BAR Rep and the auto shop management are familiar with each other.  Interesting thing is that the BAR Rep requested a check for his Toyota Camry he drove to the shop for a check-engine-light-on during the investigation.

 
Tyler A. | 2009-11-07

This review is in regard to the service department.

I'm not going to go into exact particulars of my situation. The bottom line is I was put in the middle of a he said-she said situation between Mossy and another repair shop. I was just the consumer in the middle and stuck with a $330 bill basically to make a tire sensor light go off in my dashboard from a flat I had while up in Los Angeles. I'm not saying Mossy was in the wrong on this situation, I just wanted particular answers based on information I was getting and that is where my problem began.

My issue is not that Mossy charged me $330 for the problem, it is with Dale Snow, the Service Manager at Mossy Toyota.

I really hope Sandy, Jason and every other Mossy family member reads this, because your company's name is only as good as your leadership. If Dale Snow is the best guy you have to lead your service department than you are in a world of hurt. Dale Snow is everything that is wrong in business. He was clueless, arrogant and callous.

It's bad enough the guy did not have the common sense or respect to offer my pregnant wife or I a chance to sit down in his office, but he didn't even have the respect to stand up while talking with us. Nope, the guy just sat there sneering through his glasses and snickering. It's not like I approached him furious and in an unreasonable tone. I approached him in a cool, calm and collected manner with the intent of just getting some answers to conflicting information I received. But the entire time all I received in return was a defensive, cocky and downright disrespectful Dale Snow.

Customer service 101 - empathize with your customers situation. Clearly Mossy doesn't oblige by this or Dale has forgotten this common principle of customer service while he climbed the ranks at Mossy. Sadly, if this is Mossy Toyota's idea of good customer service leadership, it's pathetic.

Believe me, I'm not just bitter over a $330 charge to make a light go off in my dashboard, I have the credentials and experience to recognize the wrong person for the wrong job. I have managed a company that grossed 9 million dollars annually, I currently own my own business too so I have an understanding of what it takes to be successful in Business. Dale Snow is not good for Mossy's business.

I will not be taking my business back to Mossy Toyota.

 
John S. | 2009-10-21

Said one thing over the phone, completely different when I showed up. Then tried to charge me for unnecessary work, all the while treating me like they were doing me a favor even speaking to me. The assistant service manager Mark is especially deceitful and full of contempt for his customers. I will never go back and am telling everyone I know just because of the way this guy treated me. Gooooodbye Mossy Toyota

 
Kome P. | 2009-09-21

this is just an update... the person i was originally meant to see has tried her best to get make things right for me but my darling husband has found the car I want for my price.. (love you honey!!)..

i thank HER and ONLY HER for her diligence..

 
Mikey D. | 2009-09-06

Ugh... that one sales manager is a lying and so pushy! I went to test out the new Prius 2010 and he told me I had to fill out a credit app so that he could access the computer system. Lying jerk!
I don't really care for this dealership.... Ohhh Larry Parris thats his name... pushy lil' man.... literally!

Don't waste your time on a toyota anways... I ended up going with a new Honda which is so much better...

 
Nicole O. | 2009-09-01

Mossy Toyota Service Center

Thank you, again, Mark Monell and Mr. Dale (sorry didn't catch your last name). Your help, kindness and generosity really meant a lot to me today. You most certainly made my day by helping me out with the tires on my car. I told my fiance who is in Great Lakes Naval Base in Chicago what you both did for us today and he thanks you from the bottom of his heart for taking care of me, as do I. Thank you so much, again. I am reassured that my next visit will be a pleasant one. And I will recommend anyone to you guys!

 
Danielle L. | 2009-08-18

This review is for the service center.

I generally go to Kearny Mesa Toyota, but when I went there last week to get an oil changed I waited parked in the service area for almost 10 minutes and no one came to help me, so I left and came to Mossy Toyota.

I had just pulled up and was grabbing my purse when a service guy came out and collected the information for my car, then took me inside to fill out paperwork.  The oil change itself was super quick, and cheaper here than at KM Toyota.  So I will be coming here for my car maintenance from now on.  

And they have wi-fi.  Sah-weet!

 
Justin K. | 2009-08-11

(I really wish Yelp would have separate listings for the Mossy Service Center and Dealership)

Just moved to town and the brakes on our Matrix started making a funny noise... a sort of clunk when I came to a stop. I called up my mechanic from home who suggested taking it in to the local dealership, since it is still under warranty.

First, after having the car all day they call to tell me that they can't hear it.
I go back to Mossy to drive with the technician. He says, "Oh, *that* sound. That sounds more like a click to me," then proceeds to tell me that it is normal... it's just the brake pads shifting. "Totally safe," he says.

Bull. I tell him I'm skeptical. He starts to say, "I know its hard to understand, but..." assuming that I don't know a thing about brakes.

By the time we get back to the dealership, he has agreed to check for warranty service bulletin. Sure enough, Toyota has already announced that there is a problem with these brakes, but the replacement is back-ordered.

That was last week. They replaced them today and I'm off to pick it up. Let's see how it goes. Or stops, rather.

 
Jennifer H. | 2009-07-25

I bought a Prius from Mossy Toyota this week.  I had been in contact with the sales person, Paula Lemkuil, for about three months before I actually went into the dealership.

As a busy mother of three, it is virtually impossible to get time to do test drives, and all of the other things that go along with buying a new car.  Paula worked with me via email, text messages, and phone conversations over those three months.  All of my questions were answered before I walked through the door.

Mossy also let me install all three of my car seats in one of their demo cars.  I crawled in an out of the car, yanking on the seatbelts and they didn't bat an eye.

I totally recommend Mossy.  I totally recommend Paula as your sales person.  She never pressured us, and was THE reason Mossy made the sale as opposed to another dealership!!

 
Michael P. | 2009-06-08

I purchased my car in 2006 from Mossy Scion in Pacific Beach, CA. From the minute I walked into this place, I have had nothing but excellent experiences. It is now June 7th, 2009 and those experiences have only gotten better.

I brought my car to get serviced on Saturday for the 40,000 mile service.  A few days prior, my sun roof broke (the motor was jammed and I couldn't close it). I was told the repair would cost $2,400, an amount I just couldn't afford. Mark, the gentleman I was working with said he would talk to the owner for me and let me know if there was anything they could do.

Fast forward to Monday morning.

I received a call from Mark and was told that b/c I purchased my car there, service my car there (I take my car there for every service), and when I had an accident, I took it to their collision center, that they were going to waive the fee. They said it was a "thank you" for being a loyal customer.

This is just one example of how well these guys take care of you. I would never go anywhere but Mossy Scion in Pacific Beach and plan on becoming a customer for life.

 
Justin D. | 2009-05-11

I had been looking for cars for a while and I knew what I wanted and what I wanted to spend. I was getting frustrated at not being able to find anything. I stopped in just to see what they had in the inventory, it wouldn't hurt to look. I will say the man who approached me, Josh Adams, was extremely friendly and tried his best to find something with my exact requirements, we found nothing. I left to continue my search. The next day Josh calls me and tells me that he found something for me. It matched exactly what I wanted and I drove off with my car. The service and friendliness of the staff here is great.  They make the car buying process go very smoothly.

Thank you Josh it was nice to meet you and I will definitely let my friends and family know where to go for their next car, and mine too.

 
Vee M. | 2009-04-21

I'm going to keep this snappy 'cause it's beautiful outside and I want to go frolic! But I DID want to take the time to say THANK YOU to Matt, who sold me an awesome 2007 FJ Cruiser about 2 weeks ago. He was knowledgeable and friendly, and I didn't get the "'lil lady" vibe that car salesmen and Home Depot staff like to bust out when a woman steps into their territory. Because mind you, THIS woman bought her Cruiser with her OWN cash, the boyfriend just came along for the eye candy :)  Anyways, Matt was awesome, and the new car is a much better fit for driving around with my maniac dog. Though I did shed a tear or two when I traded in my 2002 VW Turbo S Beetle (hey, if you're in the market for an awesome 6 speed, gas efficient, leather seated beauty, please check out my abandoned baby at Mossy Toyota :).
ALSO cool was that when I had to go in to get the roof-rack installed, they were great about shuttling myself AAAAND my dog to work. And this ain't no overgrown-hamster-forced-to-live-in-a-purse kind of dog. We are talking Shepard/Lab mix. So kudos for being truly dog friendly and making the whole process as easy as possible!

 
Jason B. | 2009-04-17

I'm a relatively big guy - 6'5" and 210 lbs. So, what kind of car does a big guy like me buy? It happened to be a Yaris - a two door and it's a stick. Why did I get such a little car? Well, I'll get to that later.

The whole car-buying process was relatively painless here. You need to stand your ground on the type of deal you want as opposed to what they're willing to give. Our salesguy (I can't remember his name but he's a big guy from Minnesota) was really cool and handled the offensive that The Woman That I'm Currently Married To was on like a pro. Thankfully I drove off with the car AND DEAL that I wanted. So, why did I get such a small car?

Well, I've heard from a number of women that if you see a SMALL guy in a BIG truck, then he probably has a small penis. If you flip that and you see a BIG guy in a SMALL car, then he probably has....

Well, you draw your own conclusion.

 
Toshi K. | 2009-04-10

We just purchased a brand new 2009 Toyota Tacoma from Jeff Lazzarini who made our our experiences as pleasant as could be. The service was extremely courteous and responsive and we were more than happy with the end result. I found his assistance to be very genuine and found that they were more than willing to keep an open mind through the negotiating process.

I would recommend this agent to anyone who is looking to purchase a new vehicle in the near future. Thanks also to internet sales agents Adam and Christina who also helped tremendously during this process. It was a great pleasure to meet these kind people and will forward any possible future business to them whenever I can.

 
John D. | 2009-04-08

Just bought a 09 Corolla S.  Great service provided by Nick Fiduk and Kyle.  This was my first new car, and I was very cautious about getting a good car for a good deal.  They guided me through their awesome selection, and I found the car that best suited me.   I didn't feel the pressure that I got from other dealerships to buy- I just felt they were helping me though a process.  I visited at least 3 other dealerships in the area, and Mossy was the best. Great people, great prices, great selection.  Thank you Nick and Kyle- I love my new car!

 
Jon C. | 2009-03-31

I'm typically not one to bad mouth a business but Mossy Toyota's service department is awful and I don't feel that anyone should bring their business to them.

I brought my '05 Tacoma in because the service engine light came on.  The vehicle was still under warranty.  They ran it through the diagnostics and said that they couldn't find anything wrong with it and that it was "probably a loose gas cap".

I asked Ed Rhodas (the service rep I was dealing with) if they knew it was a loose gas cap and he said no, they didn't know why the light came on and that because they couldn't determine what was wrong, I would be charged for the diagnostics. I reiterated that the vehicle was under warranty and he refused to budge. He replied that I should have tightened the gas cap and the light would have gone off.  I said I would have done that if I had known what was wrong with the vehicle.  All I knew is that something was wrong because the light came on and that furthermore, he had stated that he wasn't even sure that the loose gas cap is what was really wrong with it. He still wouldn't budge on the charge so I reluctantly paid for it.

A month later the light came on again.  This time the warranty had expired.  I called and talked to Ed about it and reminded him that I had brought it in a month before for the same problem (the light coming on) and that when I took it in, they ran the diagnostics and that there was a recall for a part in my fuel system. He didn't charge me for this service call but refused to refund me for the previous diagnostic.

I haven't had to take my Tacoma to any other dealership because there is rarely anything wrong with it, but do yourself a favor and try another dealership other than Mossy.  I've heard nothing but good things about the service department at Kearny Mesa and I would recommend you give them your business before this one.

**Edit**
Dale Snow contacted me after this review and had the dealership send me a check, refunding the amount that was charged for the initial diagnostic.  Because of this, I'll bump up the rating although I don't feel that it should take me posting a review on Yelp to get proper customer service.

 
Robert S. | 2009-03-30

i just bought a new RAV 4 2009 for my wife and i really enjoyed the time i spent at this dealership Alex Rangel real took care of me great customer service showed me what i was looking for and was very professional. once i made my decision on what i wanted buy i made my offer and we closed the deal no pressure on going back and forth on price.this what i can afford to pay they matched it,signed papers and off i went.
SO GO TO MOSSY TOYOTA AND ASK FOR MR. ALEX RANGEL HE WILL MAKE IT HAPPEN.

 
Stephanie F. | 2009-03-24

I bought a new car, a Scion TC,  for the first time in my life last  month and to my surprise it was super easy and fast!!!!  I started off talking to Mark Arrington because he had sold my boyfriend and his friend their Tacomas ( Scion is made by Toyota).  He is a very nice guy and was eager to help me with my search for a used car.  I had to cut our search short because I had to go to work but I came back and talked to a different guy, Nick Fiduk.  He introduced me to the Scion TC which as stated earlier,  I bought and now love, love, love!!!  Nick is a swell guy as well.  He made the buying process enjoyable and has even called back to make sure that I was happy with my new car.  Yea Mossy Scion!

 
Jenny W. | 2009-02-25

So after writing a review that listed all the wrongs that my boyfriend incurred, I have to say that Mossy Toyota has done a pretty good job in trying to help with our problem. Our prius was worked on by the Ventura Toyota location , but I think the manager was very concerned with the past experience that we had. He sent me a personal message saying that he knew what I was talking about and admitted the mistake and offered to help out in any way. They paid for half of the labor fees for replacing the transaxle as well a number of other expenses. All in all, everything has worked out. The car is running well and we definitely appreciate the concern Mossy Toyota showed.

 
Aleck L. | 2009-02-24

If you ever go buy a car there, you need to find this guy (Henry Marquez) to help you out. This guy worked so hard to help me test drive cars and to find great deals that would fit my needs. You know how some car sales guys just want you to buy a car from them, but Henry is not just interested in selling you a car, but he's genuinely helping  to find a car that is right for you. I was shopping between different cars at the time, and I had to tell him that Toyota cars weren't what I was looking for after he had helped me for hours and hours. I felt really bad, but he was totally cool and wished me the best. This is the kind of person that's trustworthy! Go and buy a car from him if you like Toyotas!!!

Side note though, his boss was a total ass. Didn't even want to meet us. What a bad business practice.

 
Christopher M. | 2009-02-04

DO NOT GO TO MOSSY TOYOTA!!! Worst costumer service of any dealership I've ever been to. Goto the Toyota dealership in Kearney Mesa instead.

 
Kerin S. | 2009-01-05

i got an oil change here (since i bought a new camry last year)  and they lost my car- good news they gave it to me for free and detailed it, even though i didn't have a car for a couple days- I still really LOVE my car.

 
Coco R. | 2008-12-09

I was going to Tehachapi for the weekend last minute and my serivce light had been on for like 7 months so I took it in and they completed everything within 30 minutes and I was good to do! Ask for Luis!

 
Alyssa A. | 2008-10-22

Yesterday my "check engine" light glowed all day. I was hoping that my gas cap was loose. Nope, sealed tighter than an airplane. It was time for a dreaded engine inspection.

First, two things:

1) AutoZone was sued by CA mechanics and repair shop owners for assessing people's engine trouble at no charge. Now, no business in the state is allowed to perform this service for free.

2) My local mechanic charges $89 for an engine diagnosis while Mossy T. charges $47.50.

------------------

Wishing to save 40 bucks, I begrudgingly took my Rav4 to Mossy T. even after reading all of these not-so-inspiring reviews here on yelp AND a while back they changed my timing belt. Everyone I mention this to has said that it was much, much too early to need a new one, so I figured I was swindled.

(See why taking "Know Your Car" in high school would provide people with practical knowledge for life? Not that Algebra I and II might some day come in handy.)

I spoke with Ed at the Service Center who treated me with respect and reassured me that he would do what he could to help me and look over my warranty with a fine-tooth comb. On my short ride over, from OB to PB, I thought of all of the worst-case scenarios. I am an easy target for mechanics but I do do my homework.

My mom had issues at Toyota Service Centers back in PA yet this hasn't prevented her or anyone else in my family from buying another Toyota - one vehicle after another. Camry, Highlander, Rav4, Corolla. We are Toyota worshipers.

------------------

From the moment I stepped foot into Mossy T, I was treated like royalty and with gentle kindness. They escorted me to the comfy lounge area and later to my engine to teach me what ails. Then, I was whisked away to my FREE rental.

(Huh, I wondered, maybe they peg me for a yelp-reviewer kind of girl?)

When I first bought my pre-owned certified Toyota a couple of years ago, I signed on for the Gold Warranty. Today it came in handy. In the last year I have racked up major mileage due to my sales position. My car's issue actually requires an Official Toyota Inspector to come in. Woah.  

Mossy Toyota took excellent care of my needs, studied my warranty, kept me in the loop, and offered me award-winning jelly donuts and free wireless! I was charged a $50 deductible for everything including that original $47.50 engine diagnosis. This bill could have been a pre-Halloween nightmare for me. Instead, I feel I have been graced by the Toyota gods. After all, my family alone could single-handedly keep their corporation afloat.

Thanks, Ed and Company! You've made my month!

 
Joelle R. | 2008-06-14

I had an absolutely great experience at Mossy Toyota.  I'd been without a car for several months, waiting for the right opportunity. I didn't want to be shanghai'd into a car I didn't REALLY want like I'd been so many times before.  I refused to put up with high-pressure sales.

I contacted them online, specifically Theresa, who was fabulous. I told her exactly what I wanted (a Matrix), how much I wanted to spend, what features I was interested in and we set up an appointment for me to come down and check them out.

Not only did she have all the cars ready for me to test drive, but when I stood fast on my deposit amount more than once, the management, without much issue, agreed to accept my unbudge-able budget.

The staff was really nice, very low-pressure and had me in and out in under 3 hours from start to finish.  That's like, unheard of!  My car also had been driven by NO one else.  It had like 3 miles on it when I bought it... which superficially instilled me with a bit of confidence, for some reason.  haha!  There was something nice about knowing this car is truly, truly NEW and not some model they had 25 people test drive before pawning it off on me.

I did get a lease, so there were a few unexpected costs that docked them one star in my review, but I made the decision to go with those options, so that onus is really on me.

When I arrived home, I received a kind and un-pestering follow-up phone call to thank me for my business and to ensure that everything was as it should be. When I pointed out that my driver's side window has a small scratch on it and that the alignment seemed to be pulling to the left a bit, they scheduled a time for me to bring it in and have it looked at.

2 days later, I brought my car in for some follow-up options I was having put on and they not only checked my alignment (which was fine after all), but they *replaced* my window.  I didn't ask for that!  I just wanted them to know it was there so I wasn't charged for it when my lease was up, but instead, they replaced the entire window at no cost to me.  They also gave me a free loaner car for a day whle they ordered in the window since it's a 2009 and they didn't have it in stock.

The next day, it was ready ahead of schedule and they didn't even charge me for the gas when I forgot to fill up my loaner.

Barring anything unforeseen, I'd buy my next car there in a second.  If you decide to go, ask for Teresa and/or do any and all of your bidding and details online first. It saves you the hassle of high-pressure salesmen and gets you in and out much more efficiently.

Kudos to them, seriously.  I'm surprised, especially after reading all these one-star reviews.

 
Beth B. | 2008-05-27

I bought my prius in Pennsylvania but have done all the 5000 miles services here.  I've been pretty pleased so far.

The 5,000 mile services are easy to schedule on short notice. They get it turned around in 1.5 - 2 hrs. They always have treats for my dog and wash my car when they're done.

My water filter broke (the car is still under warranty) and it couldn't have been easier. I just drove into the service area told them the problem and walked out with another Prius rental 10 minutes later.

Two days later, I came back and 10 minutes after I had my car back and hadn't spent a penny.

I recently tried out Boulevard Automotive in North PB to see if I would save some money - they have amazing reviews on here.  They couldn't take me for a week and then charged me twice what Mossy Toyota charges.

 
Rolando V. | 2008-05-16

I work at the dealership and I'd say everyone is trying their best to provide good service. I can't say or do anything in regards to what the service writers or sales guys say. If they make promises they can't keep, then I suppose that'd make the dealership look bad. I know the service department is trying their best to meet the demands of customers, yet I honestly don't know why they wouldn't honor a free oil change voucher from the factory. That's pretty lame.
As far as the oil change times go, sometimes there's a list of customers ahead of you and all are requesting an oil change to be completed within half an hour of signing the work order. By the way, we tend to be shorthanded at times, sometimes technicians may be out to lunch or possibly performing some other job - btw they are still humans, not robots, and they do need to eat and do get tired.
I've been working there for several months now and have yet to see any service reps change after only three months working. There have been changes with service reps, due to a position change in the company or a complete career change overall, however I don't think that should reflect on the quality of service.
I never got to work at the old building (the former Cadillac dealership a few blocks away), but in the new building, things are a bit more organized and we are constantly developing systematic plans to keep things flowing smoothly.
I can't say I'm 100% satisfied with the way things are run. Even as a consumer myself, I understand the trouble you people are experiencing - purchasing a new vehicle or taking care of those annoying malfunction indicator lights on the dash. We all want things taken care of and out of the way without hassle.
There are definitely no excuses for lies in a business environment, but hopefully you understand that there are honest, intelligent, and hardworking individuals employed at the dealership.

 
Ann T. | 2008-01-31

I LOVED MY EXPERIENCE! Silverio Tessada the Sales Mgr, Mark Arrington(Salesman), and Sergio (Finance) make a great EFFECTIVE team. I was in and out of there in 2 hours. They were knowledgeable, helpful, and totally fun to work with. Sergio is a fellow Scion owner and is a book of knowledge when it comes to JDM parts. We had a great time swapping car stories. I never expected it to be that easy. They had the car I wanted right on the lot. Couldn't be any happier. I also returned for some upgrades that they promised me upon purchase for the service department see Piero B. or Nicole W. they are REALLY helpful. I got a loaner car right on the spot and was in and out of there in minutes.

 
Joe L. | 2007-12-17

We purchased a Toyota Prius on 7/12/07, and the final paperwork was handled by Anthony Perez.  Anthony refused to follow the loan instructions that were sent to me by eLoan.  As a result, he sent the title to US Bank, the name on the check, instead of eLoan, like the instructions said to do.  He assured me he know what he was doing, because he has done hundreds of these loans.  However he was WRONG, and as a result I have spent countless hours trying to correct his mistake.  

It is now December, and I am still trying to solve the problem!

I have tried various methods of contacting Mossy Toyota about this problem, but nobody there is interested in helping.

 
fran c. | 2007-11-30

liars liars liars never again mossy is a f...ing joke. all this monkeys in suit are up to no good, my  certified corolla was and is still a lemon.

 
Donald B. | 2007-11-07

I purchased a 2007 FJ Cruiser.  It came with custom wheels installed by Mossy.  They cause the tires to rub on the frame.  Mossy refuses to do anything to corrent the problem.

They do not return my calls.  When I get them on the phone or go there in person I am confronted with a long list of lies.

I reported them to the BBB and again they replied with a long list of fabricated tales.

visit MossyCars.org to see all of the details.

 
Z. G. | 2007-07-15

A few weeks ago, I visited Mossy Toyota because the service light on the dash board of  my 2004 Toyota was on. I've used the car dealership ever since I bought my car there three years ago, even though their prices are steep. After waiting for an hour or so, I was told nothing was wrong with my car, and that the service light had come on because I hadn't screwed on my gas cap tight enough.

For that I was charged nearly $45. I was incensed when the customer service rep. there told me that that's a rather common problem. I couldn't understand why, if it's such a common problem, that the mechanics wouldn't first try to tighten the gas cap before they ran the car through the computer.

The upshot is I filed a complaint online with Mossy. I never heard back from anybody. Then several days ago, someone from Mossy called. I was thinking they must have gotten my complaint. But no, this woman called and wanted to ask me how my experience was there. I told her all about it, and she promised to relay the informtion to the customer service manager.

But to this day, I've not heard from anybody from Mossy. What gets me about this place is when you go there, there are all these banners proclaiming their desire to provide the best customer service. And after I bought my car there, they had somebody call me every month to ask me how my car was doing, to a point where I was sick of hearing from them.

Now that I have a complaint, nobody calls me back.

 
Aye T. | 2007-06-27

I went to look for a FJ since I read some good reviews of the place on one of the FJ forums. There were a few people demonstrating in front of the place with a huge sign saying something about Mossy discriminating local workers or something. First clue about the place.

After I parked, one sales guy guy came up and started chatting about what I wanted and such. Right away one word that came to mind was "bored". The guy should have been at home taking a nap or something and not selling cars. One good thing about him was he was not pushy or offensive at all and that could have been because he was BORED! He pretty much recited the features of the car as if he was reading from a brochure. I've never met a sales person who was not interested in selling a car.

To make a long story short, this place reinforced my dread of going to car dealerships. Quoted MSRP for the car and tried to rip me off on my trade-in and didn't even negotiate about any thing. Sort of a take it or leave it attitude. A grocery store check out baggers have more charm than these guys.  

Avoid at all costs!

 
John S. | 2006-12-28

I have used these clowns for service a number of times on a Land Cruiser.  They basically appear to have good intentions, but are mostly inept at their craft.

It took six visits and a few calls to Toyota directly to get an exhaust rattle fixed.  

They never lube the drive shaft sliders on the LC the first time, no matter how much insisting goes on at vehicle drop off.  I always end up having to point the fact out on vehicle pickup, and then get it done while I wait for them to correct their error.

They never make the 30 minute (now 50 minute) promised delivery time on an oil/filter change.  This is good, though, if you have time to waste, since they will do the next one for free.  I have not paid for an oil change there in over 2 years!

They appear to go through service writers about every 3 months.  This should give you some clue about the service department.  At the Infiniti dealer I use for another vehicle, the same guy has been writing my service orders for 5 years, and handles them meticulously.

I guess if I have any serious work done, I will try Kearney Mesa Toyota, but at least the Mossy guys are close and reasonably friendly.

 
Vicky L. | 2006-12-06

This was the first Toyota dealership I stopped in after I moved down to SD. My little car needed an oil change and I stopped in. Granted, that my car was probably 6 months old at the time and I didn't purchase it here, (I got it up in Northern California), Toyota had given me vouchers for free oil changes for the first year. Not only did Mossy not want to accept Factory Vouchers, they hemmed and hawed over it. Nor did they give me my car back on the time they said they would! (How hard is it to guarantee the 30 minute oil change!?)

I had them call my dealership back home to validate those oil change coupons. I went back 4 months later and service unfortunately was still just as shabby! After my oil change, the handed me my keys and told me my car was out there ready for pick up. Yes... out ther in their lot somewhere, lost with a gazillion other silver cars that looked exactly like mine. I had to hit my panic button to find my car. How pathetic is that!? Don't bother coming here. Service is horrendous and the people need an attitude change. Check out Kearny Mesa Toyota that's only 5 miles down on Balboa. They're only interested in taking care of the cars they sell from their lot. They don't give a rat's tail about you if you have a toyota that's purchased elsewhere.