Mossy Nissan Kearny Mesa in San Diego, CA


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Specialties

Mossy Nissan Kearny Mesa has been serving the San Diego community since 1994 with exceptional customer service in both Spanish and English!

Mossy Nissan Kearny Mesa offers outstanding service and selection to Central San Diego car buyers! We're close to Balboa Ave., and the 805 Freeway so car buyers in Clairemont, Tierrasanta, La Jolla, North Park, and Mission Valley can come to Mossy Nissan Kearny Mesa for great deals on new cars, used cars and commercial vehicles!

At Mossy Nissan Kearny Mesa, you always Drive Better For Less. We are a one-stop shop for all your Nissan needs and our sales department is open 7 days a week. Our service department has convenient hours Monday through Saturday, and our factory-trained and certified service technicians know your car inside and out.

What sets us apart is our commitment to give you a dealer experience you won't forget. Customer service is our highest priority.

History

Established in 1994.

Mossy Nissan Kearny Mesa is part of the Mossy Automotive Group, which is a family owned and operated business. The Mossy family has been committed to helping our valued customers in San Diego since 1982. We are here to get you the vehicle you want at the price you need and help maintain your vehicle for life.  We know you have a choice on where to shop for your next vehicle, and even more options when it comes to servicing it, so your decision to come here is sincerely appreciated.  We strive to show that appreciation every time you walk through our door.

Mossy Nissan Kearny Mesa


Dealer Info:


Phone(s):(888) 795-9618
Address:8118 Clairemont Mesa Blvd, San Diego, CA, 92111
  • Monday: 8:30 am - 9:00 pm
  • Tuesday: 8:30 am - 9:00 pm
  • Wednesday: 8:30 am - 9:00 pm
  • Thursday: 8:30 am - 9:00 pm
  • Friday: 8:30 am - 9:00 pm
  • Saturday: 9:00 am - 8:00 pm
  • Sunday: 10:00 am - 7:00 pm

Reviews on Mossy Nissan Kearny Mesa

 
Maria A. | 2015-04-22

Took my car in for an oil change and i must say, i am very impressed! Randy helped me and i was in and out of there in no time. Didnt even have enough time to drink my hot tea when he came in and told me its done and its in the wash. Explained everything that needed to be done. Didnt try to sell me anything either. Im super happy with the service! Thank you so much.

 
Nathan N. | 2015-04-22

I went there because my nissan 15 had some rattling noise. I met Dustin and he was very nice and patient with my car. They let me borrow the new rental car with no restriction on mileage and the process was fast and simple. Except the fact that I stated the noise came up only on freeway but they only did test drive on local street which costs me a little more time, everything else is well-satisfied.

 
Thalia P. | 2015-04-21

3/2015 - Recently had to take my car in for a recall.  The car would not be ready the same day. We were leaving for vacation and driving the car.  I told them I would bring it back after vacation but they offered us a free rental to use.  All the people who helped us from the Service Department and the Rental Department were very nice.  My car came back cleaner than when I dropped it off.  I would definitely use the service department again.

 
Patrick A. | 2015-04-17

we didn't even get a chance to look at more than a few cars before getting frustrated and moving on. The salesperson got zeroed in on showing us one particular vehicle, which he couldn't even find. he had my 8mo pregnant wife and I walking all over the lot to look for it for like 30min. he even has us wait outside the paint booth while he looked for someone to unlock it. seriously. he didn't even try to show us anything else or answer our questions about some of the other cars we saw. don't waste your time.

 
Phuoc W. | 2015-04-15

Let me save you some time and frustration, don't do business with these people.  Take your money and spend it somewhere else.  If you want to know why, read on.

I bought an Altima in 2012 and it had a rattle on the dash board after 4 months.  I brought it to the service center 5(!) times to get it fixed, and every time, a few days later, the noise would come back.  On my last visit there, Brad, the manager, went on a drive with me, and we spotted the rattle both on rough and normal road conditions.  However, now that my car is out of warranty, there is no incentives for Brad/Mossy to fix it, so he advised that I take it up to the Nissan Consumer Affairs people.  When I spoke to Zack, the rep, I was informed that Brad falsified the information by claiming that the noise only occurred over rough terrains, which is BS.  Then Zack tells me that Nissan will not honor and fix this rattle anymore, claiming that "these types of rattles over rough terrains are normal."   Let's just say that Zack is no longer working for Nissan Consumer Affairs, and I took my car to another Nissan dealership that's not Mossy...and guess what? They were able to hear the rattle over normal road condition within 1 minute!  

The people I dealt with at this dealership which I find have bad customer service and low morals are:
Dustin: Service provider
Brad: Service center manager
Manuel: Technician that worked on this 5 times
Mike: shuttle guy that offered me his dent removal services at his or my place at a discounted rate.  Wow!

Ha! This place is full of clowns.   I have documentations to all this if anyone wants to see it.  

Nissan, I told you this before, you might want to look into this.

 
Erwin M. | 2015-03-07

Sp we did decide to purchase our car from here, but they love to hover around you when it comes to shopping. We told them we just want to look, but we were constantly bothered. Staff doesn't seem very professional and the wait time to purchase the car was f-o-r-e-v-e-r.

 
Alina M. | 2015-02-02

I would give it negative stars if I could! I called their finance department since I am leasing a car through them the lady was super rude and unprofessional and hung up on without ever calling me back with information that I needed since they made a mistake. I then called to speak with her supervisor who assured me he will call me back and resolve the issue... He has never called back. horrible location can't wait till I can turn my car in and never ever have to deal with them ever again.

 
Alfred Y. | 2015-01-24

Had a great experience buying a used car. Naim Mostaghim was very helpful and informative on all questions and concerns.  Sebastian Habert in financing was very thorough and attentive to all our needs.  He gave us a great deal to make the most out of our investment, which buying a car is a pretty big one. Would recommend to any family or friend!

 
Teresa H. | 2015-01-07

After putting this off for a number of years I finally feel i have to share how terrible this dealership truly is.  I purchased a brand new Juke in 2010, after so many issues that i can't even count, the only way that I can tell you to get service is here be as much as a bitch as you can! They don't really care if they help you or fix your car. I had to move away to HI to get my Juke fixed from a leaking issue that "they just couldn't detect". This kind of service and attitude has continued for the last 3 years. Now that I have sold my car and trying to get a refund for the extended warranty that was never used, (car had low miles). I have had to leave more than 5 messages and become a bitch to get a call back.  Now i am being told I didn't understand what I had and it wasn't through Nissan and I can only get $200 of the $1300 back b/c that is and I quote "that is just how it works". I will NEVER go back here and will recommend going to any other dealership in San Diego or elsewhere.

 
Snj P. | 2015-01-02

I am an active duty Marine Corps officer, and stop by to pick up my free tickets for the San Diego Auto Show. I had just heard about it on the radio and was happy to hear Nissan is supporting the military. I did not know, however, that there was a limited amount of tickets for the Auto Show. I was overwhelmed when the two people that came to help me decided to give me their personal tickets. Talk about the spirit of giving! Thank you Mossy Nissan!

 
Malavika S. | 2014-12-31

Last day of 2014 could not have been better. With no firm intention of purchasing a car, I stepped into the Nissan showroom and I can say we got a good deal at the end of the year. It was a pleasure working with the sales consultant Naim Mostaghim and he was patient enough to answer all our queries though some of the regulations were not mentioned and we were informed about it at the end of the contract. We also felt that they were a little pushy and desperate to make the sale to meet their monthly target. If we hadn't been a little cautious they would have dumped us with an overpriced insurance to claim their commission as well. And lastly, I was forced to write this review so it's not 100% genuine.

 
Skye J. | 2014-12-26

Run away from this shady dealership. We looked them up online and went in to look at getting an Altima to replace our Toyota that died. We were tag teamed from the beginning, kept being told how good our a** would feel in the zero gravity seats. Went in to make a deal since the price was right with incentives and financing offers. Suddenly, our credit was bad, they said we had a 60 day late payment on our van, and the 0%-1.9% was no longer available, and we were looking at 10.99-12.99% for 72 months. I said no thanks, sorry for wasting your time. Went home feeling like WTF? Called Honda financial and pulled my credit, no 60 day late payments, called my bank got a loan in minutes, and just drove away from Pacific Nissan with a 2015 Altima SV with 1.7% financing at a better price. Never again.

 
Kim P. | 2014-12-25

Okay, I'm just going to come clean by admitting right out of the gate that I completely adore these guys... Jason Moniz, Naim Mostaghim, and the rest of the sales team took really A+ care of me from A to Z.

I came in on December 23rd to potentially trade-in my husband's 2004 Highlander and buy him a Pathfinder, a surprise Christmas gift.

Financially, they gave me a very fair trade-in credit, excellent rebates, ZERO hidden costs, comped me a nice loaner car while I got my paint protector applied and glass etched, and the extended warranty was lower cost than I had anticipated.

Regarding their inventory, I have nothing but good things to say. They had a great selection of every type of pathfinder I was considering... used 2014, used 2014 hybrid, new 2014, and new 2015... And once I decided a new 2014 was what I wanted, they had an excellent selection of paint colors, interior colors, 4W vs 2W drive, and trim levels.

Regarding their level of customer service, let's start at the end... I thanked Naim and Jason with a $90 box of See's candy... for real!  I think that says it all but in case it doesn't...  I came in as a woman buying a car alone and they did not attempt to railroad, patronize, seduce, or intimidate me.  They were professional, efficient, and bent over backwards to earn my business, Naim not hesitating to drive me on two personal errands I had to do (offered a third as well but I declined), Jason helping me figure out what made the most sense in my situation with no sales BS and pulling identical vehicles side by side to compare the paint colors in the sunlight (yes the cars - not just the imaged color cards), staff repeatedly finding chargers to charge my cell phone, Naim noticing the car I had chosen was missing its floor mats and making it his business that I got them, Naim teaching me how to use the interior buttons and remote starter even though it was late at night after a very long day and less than 48 hours before Christmas...

Here is the capper... the next day - the day after I signed the papers and drove it off the lot (aka Christmas eve) I thought I lost the keys!!! I wasted half the day freaking out looking for them... But these guys were STILL just as awesome, even though the deal was closed.  They still behaved the exact same way bending over backward being so compassionate and helping me problem solve.  Jason the manager even called me on my cell phone to try to help me figure out my options - Christmas eve AND his day off...!!!!  And in the end, even though I wasted half the day looking for the keys and it was now only 2 hours before closing, Naim MADE SURE the service department knew it was super critical that they do everything possible to get the car completely done in time for my Christmas surprise to my husband.

A+!!!!!!!!!!!!!  My husband was very surprised and loves the Pathfinder!  I hope they enjoy the candy knowing how much I appreciate them.

 
Anne S. | 2014-12-12

Naim was a great salesman and helped me find a good car to fit my needs. I would definitely recommend this dealership for a new car.

 
Vivien E. | 2014-12-05

Had such an amazing experience here. Shawn really went above and beyond for me. I was in a  huge bind and he really pulled through on an awesome car and great customer service. I will definitely go back for my next car and highly recommend him there for others. I have high expectations surrounding  customer service and I am not easily impressed. Needless to say, I was blown away with an amazing and easy experience. Thank you Shawn.

 
Summer R. | 2014-11-18

I bought my car in June 2014 and within 2 days my car wouldn't start and I had to get it towed from my house and get a new battery. they told me when I bought the car that a new one was just put in. within 2 months my smart key stopped working and 2 of my interior lights went out. I voiced my concern with them because I felt like if I'm buying a new car that should all last longer than 2 months. I don't think I would buy another car from this dealership.

 
Tracey K. | 2014-11-17

I did not purchase a vehicle from Mossy Nissan Kearny Mesa but because a lot of my "members" do I am an indirect customer of Mossy.  I do auto loans.  I often have to call the finance department to clarify items on a contract or possible get a few extra days to send them a check for a deal. Last weekend I had an urgent request and Leon and Sebastian were able to re create a contract for us in a matter of minutes and made everyone's day. These folks are fantastic and wonderful to work with.

 
Lisa D. | 2014-11-09

Just had my car serviced here and had a great experience! Matt in the service center is awesome. He helped me get some of the problems fix at their service center even though my car was under warranty from a different dealership. I loved that I had a loaner car. And that they were very low pressure. Overall very good experience!! Which is very odd for a car dealership lol

 
Dee J. | 2014-11-03

Although the staff was very nice, be very careful when reviewing your bill and services provided.  I was double charged for services that were included in routine maintenance packages.  I had to call and explain their errors to them in detail.  I was also conveniently not provided an important rebate coupon, which I also had to explain.  I was also told that the "...normal rental car fee of $35 would be waived, as a professional courtesy."  In all my years - 40, to be exact - I have never, ever paid a fee for a loaner car.  I believe this was just a tactic to artificially inflate the value of the dealership services.  I may be wrong, but either way, I won't be going back.  Like i mentioned, great & friendly staff, but I am growing weary of paying professional prices, and not getting professional service in return.  The only reason I caught the errors is because I am extremely diligent in such matters.  I truly feel for those individuals who are not car savvy - like many of our sisters or mothers or grandmothers or elderly friends/family - who get fleeced at mechanics and dealerships, because they assume that the staff and management have a base level of competence and ethics, which is not always the case.

 
Elisabeth I. | 2014-11-01

We have owned 3 Nissan vehicles and this has by far been the best experience. When we pulled up we were greeted in a friendly manner, and immediately taken care of. Travis was so helpful and genuine, he was amazing with our son.  When you take a 1 year old car shopping it is great to have someone so patient and understanding. Ali got us every option available and helped us make an informed decision about which would be the best in the long run.  If you're car shopping come talk to Travis, so helpful and respectful .

 
Jack S. | 2014-10-13

I called the service department with likely the most trivial question about my Nissan Pro-4X and they refused to give me an answer ("due to liability issues"). All I asked was what they add to the battery when the cells get low ? They actually tried to get me to bring the truck into the service department for diagnosis and repair - I reiterated there was absolutely nothing the matter with my truck !
I will never visit any Nissan dealership again now that my truck is out of warranty. I am very pleased with my Frontier Pro-4X, but I have never found any dealership that is worth a poop.

 
Brook B. | 2014-09-12

Run, don't walk, away from this dealership.   I bought from them ~10 years (and had a series of horrible experiences with their service department.)  Stopped in recently to potentially give them another chance, but NO WAY.  Still the same old service and sketchy sales tactics.

Every time I hear their radio jingle I now clench my teeth, just like everybody else who lives in San Diego county.

Remember:
"Mossy Nissan, Mossy Nissan, Mossy Nissan screws you!"

 
Rebecca W. | 2014-09-12

had a awful overall experience the one star was for the greeting i got  when i walked in door but i went here to look at  a corolla  uying a car should be good experience especially forst time buyers like myself. i have been inarket for a couple weeks had a really good experience at escondido  auto superstore prior to coming here i just was collecting all facts and then going to make educated decision. sucre was the dealers name made me feel completely uncomforatable tension, felt pressu
rd it was about him maki.g a sale  i tried to enjoy the test drive but he short rude pushy comments . even of i liked the car with good rate i wouldnt have bought it here. they did sell the car, but it wasnt to me it must of bee. a different dealer cause i cant see how sucre could make someone comfortable enough to close a deal. will not refer anyone here happy not to be a buyer.

 
Rae H. | 2014-09-03

My husband and I went in to get an estimate on a Frontier, after already having a bad experience at a different Nissan. Honestly, the guy we talked to had the same attitude  as the first. Like we were an inconvenience and almost like he didn't WANT to sell us a truck. We've bought two vehicles before, one from Hyundai and one from Chevy. We've never had such rude car salesmen or such a bad experience.
We were serious about buying.
And we ended up walking out.

 
Kk K. | 2014-09-03

I stopped by the dealership to test drive an Altima last week and the sales guy was very unfriendly. First he didn't greet us, not even a smile or a hello and didn't even offer water when we stopped by on a hot summer evening. We didn't even keep our feet inside the showroom, he took us straight from outside the entrance to the lot. I asked him about test driving an Altima 2.5 SL 2014 model and he said there were out of all 2014s and then I asked him about 3.5 SL. I was actually interested in test driving both cars to feel the difference. His reply to this was "So you want to jump straight from 2.5 to a 3.5 V6" It was very rude the way he said it esp when compared to sales guys at several others dealerships.

Then we went on to test drive both the models, during and after the drive he didn't even try to sell the car or explain any of the features. It was always me asking questions to which he had one line answers. I asked him if I could connect my iphone via bluetooth to test the quality of streaming audio and his answer was no since they don't have SD cards! In which world do you need SD card to connect a phone via bluetooth? I had to ask him three times and his answer was always no SD card so you can't connect. I went ahead and connected it myself and tested audio quality. Overall an extremely bad sales job, a perfect example of how a sales person should not behave. I really am interested in buying an Altima but I won't buy it from this dealer. I'd rather drive 50 miles and go to Temecula instead of giving business to these guys.

The sales guy had every single reason and try his best to sell a car to someone like me who is actually stepping down from an Audi A4 to a Nissan and has excellent credit score (770+) I expect minimum courtesy when I'm spending freaking 30k on a car. This is just not the way to do business in America. I always admired the courtesy and customer service in this country but now I realize there are always exceptions.

 
Bob D. | 2014-08-27

I purchased two vehicles from Mossy Nissan in Kearney Mesa 4 months ago. There were some issues with the initial purchase, but they made concessions so I'll let that go.

I traded in my existing Nissan Murano, but forgot to cancel my automatic payments. So, a week after I traded the car into Mossy, I inadvertently made a payment on a car I no longer owned. I contacted my salesman (who is also a manager) about the issue, and he said not to worry about it because Nissan would see the overpayment and reimburse me. So I waited a few weeks then contacted Nissan leasing. They said Mossy had not asked for a final payoff amount until after my payment was applied, so I would have to request reimbursement from them.

I contacted my salesman again in early August. I week went by without a response, so I contacted him again on August 7th. This time he said he checked with his corporate office and a check was being cut and mailed to me. A week later nothing had arrived, so I contacted him again. He told me to contact someone at the dealership named Tonya. I called her -- she wasn't available so I left a message. No response. I contacted him again August 20th, and he said that he didn't realize that Tonya was out of the office, but he would look into it. On August 26th I contacted him again -- no response. Contacted him again August 27th, received the response that he was out of the office but I should call this Tonya person again. I'll let the facts speak for themselves when it comes to Mossy's after -- the -- sale customer service.

In addition I have never received my plates, and the salesperson keeps telling me not to worry about it, that sometimes it takes awhile. It's been over 4 months.

 
May M. | 2014-08-21

Note: This review is simply for the Service Department. I have not dealt with the Sales Department at all.

After a HORRENDOUS experience with Pacific Nissan, I decided to give Mossy a try. I heard good things from my friends who had their vehicles serviced by Mossy. I just needed a 60K service and my rack and pinion fixed. Pacific Nissan quoted me $2200 of charges for the same services... I got the services for 1/3 of that cost! Mossy also informed me of an updated part for my car that would likely solve the problem I was having after driving long distances in the heat. I shared this issue with Pacific Nissan, and they told me they couldn't figure out what was wrong... Glad I went to Mossy instead, so I can get the full service my car needed instead of being jipped! Also, Matt W. gave me frequent updates on my car, and he even gave me a loaner to use while I waited for my car to be ready! He was great! They tell you what you need to have done, but they're honest about what you REALLY need vs. what you can maybe wait to have done, so you know that they're not just trying to get all your $$$ like other dealerships out there. I love Mossy! I will definitely be coming back for all of my service needs!

If you're reading this and debating between Pacific Nissan and Mossy Nissan, drive the extra distance and go to Mossy! I live right down the street from Pacific Nissan, and I will NEVER IN MY LIFE deal with them again. Do yourself the favor and go straight to Mossy! They saved me lots of money, stress, and time!

 
Jason L. | 2014-08-09

AWFUL!!!!  Should have read the reviews...

I bought a groupon to get an oil change and then called up the service center to make an appointment... no problems there.  When I showed up they said that their call center wasn't at all connected to the actual Mossy Nissan (even though I had called Mossy Nissan directly) and that they wouldn't accept my appointment!  They were so rude about it as well, it was as-if I had personally offended them by showing up for my appointment on time.  They also said they wouldn't honor my groupon even if they were willing to service my car.

I promise you I will not be returning and recommend that you don't either.

 
Laguana S. | 2014-07-26

Great customer service they even wash my car with out asking fixed my car on time called me when the car was ready they got to the point I liked that thanks mossy fam#1

 
Cindy O. | 2014-07-25

Plenty of negative reviews for this dealership.  Honestly, if I had read the reviews first, I likely would not have gone here.  All in all, however, it was a pretty good experience.  

A big shout out to Luis Lopez who I felt was willing to do whatever it took to have the car ready for me to drive away in that evening.  This was late on a Sunday, the deal was already locked down and the car was really dirty from sitting on the lot.  It was going to take them 2-3 hours to get the car cleaned up.  I wasn't upset about it and offered to leave it until the next day, but Luis immediately stepped in and went out to to help the guys get the car cleaned and ready.  I would highly recommend Luis - very personable, easy to deal with and  obviously has a good work ethic.  Even though it was closing time, I did not feel rushed by Luis at all.  He briefed me on all that I needed to know about the car.

This particular Juke did not come with the armrest, which I really wanted, so I had it installed two days later.  My service experience was really good.  I actually like that you drop your car off with a service advisor and then go back to the service advisor to pay and pick it up.  That way, if you have questions, it makes it so much easier.  I wish I knew the name of the super friendly and helpful service advisor that checked me out - I had a random question regarding the Bluetooth that he went to great lengths to find the answer to.  He got the service tech involved in the process too.  I love that kind of customer service.

All in all, a good experience.  I felt like I got a great deal and the process was streamlined and fast.  I LOVE my Juke!!  The most fun car I have ever driven!!

Obviously all of these negative reviews should be looked at by the Mossy team and taken into consideration.  Maybe they need to do a "Mossy Takeover/Rescue" (like the shows Salon Takeover and Bar Rescue) at this dealership to get it whipped into shape.

 
Lori G. | 2014-07-23

I went in for an oil change to be told I needed two new gaskets $1100 and two new tires and alignment $750. I declined their service and took it to a highly reputable Nissan Auto Repair two miles away. They found NOTHING and if they had it would be $450-factory parts not used as the dealer tried to scare me with. I questioned the new tires as I had just bought two new rear ones and the tire place did not feel I needed tires for a while. I took my car to a new tire place and they told me I did not need them as of yet. Service Department= Commission

 
Reviewer O. | 2014-07-16

HORRIBLE!!! HORRIBLE!!! HORRIBLE!!!!

DO NOT WASTE YOUR TIME COMING HERE!! GO TO PACIFIC NISSAN INSTEAD IN PACIFIC BEACH!!

THANK YOU FOR INSULTING US AND TELLING US "MAYBE IF YOU WIN THE LOTTERY COME SEE ME AGAIN" - TALL GUY THICK GERMAN ACCENT MAYBE. YOU ARE A HORRIBLE PERSON, AND A RIDICULOUSLY HORRIBLE SALES MAN!!!

We went there to off course go shopping for a car. Yes, the car that we wanted was expensive I admit and we know it. Just like most car shopper we have an amount in mind that we would like to pay a month, and we are hoping to get somewhow a deal going there. WRONG!!!

Tall, thick German accent guy sat us down and immediately asked for SS # blah blah. Ran the credit came back and said that we cannot get approved pretty much and was asking if i have a good credit to co sign basically. I do not have any problem co signing. I asked him not to run it first and to somewhat give us numbers just to see where we are all at. He then proceeded and persistently tells us that he cannot give us numbers without running all credits. LIE!! This is not the first time we went to this place and was given quotes before credits are even ran. He then fianlly agreed to show us number as to what payments we will be looking at. It ended up.. After him running my boyfriends credit and almost ran mine that the car that we are looking st will never meet the monthly payment we wanted regardless of what credit history/score we have. Terrible sales man in a sense that, we were never asked to put more money down ($10,000 already on the paper) to at least lower the payment. He was not at all willing to even help out. Way to waste our time, way to waste a few points of our credit score. We did not come there with the intention of taking home a car that night. We went there to see where we were at.

By the way this guy doesnt even know what he is selling. He doesnt even know how to turn the car on. My brother had the same car and had to tell him where to start it. LOL jokes on you!

LOOK AT ALL THESE BAD REVIEWS THESE PLACE HAVE AND I WILL NEVER STOP INFORMING PEOPLE HOW RIDICULOUS THIS PLACE IS! IF YOU ARE PERSISTENT ENOUGH TO GO TO THIS DEALERSHIP AT LEAST AVOID A TALL GUY WITH A THICK ACCENT. :) I DO NOT KNOW HIS NAME AND HE IS LUCKY I DO NOT KNOW HIS NAME. HE'LL BE PRETTY POPULAR ON RIDICULOUS CAR SALESMAN/MANAGER'S WEBSITE.

PEOPLE DONT GIVE YOU THEIR CREDIT SCORE TO BE INSULTED (BF HAS GOOD CREDIT 789). BE EXTRA CAREFUL IF YOU HAVE LOWER CREDIT SCORE. YOU MIGHT BE IN FOR SOME MAJOR INSULTING!  

HAPPY CAR HUNTING!!

 
Larry C. | 2014-07-03

I had the absolute best car buying experience several days ago at Mossy Nissan Kearny Mesa.  We have been in the market for an electric vehicle (we already own a plug-in hybrid but also wanted a pure-electric car) and really liked the Nissan Leaf.  I got an email from Nissan regarding a Leaf promotion running through 6/30/14 (nice rebate, 0% financing).  I chose the Kearny Mesa location because they seemed to have the best inventory online.  I sent them an email and heard back very quickly from Internet Sales Manager Tarsha Mendes and made an appointment to meet her at noon this past Sunday, June 29.  I arrived a few minutes late and Tarsha greeted me in the showroom.  We walked out to the lot to one of the few 2014 Leafs they had available (she said the online inventory doesn't always match up with actual inventory, especially for the good sellers of which the Leaf was one).  We test drove the car and upon returning to the lot went to Tarsha's office to discuss my options for either purchasing or leasing the vehicle.  Peter Fletcher, another Internet Sales Manager popped in while we were talking and introduced himself.  Before long I was in the process of buying an upgraded Leaf version (the SV).  I didn't need all the bells and whistles (GPS, upgraded sound system, etc.) but they made me such a great offer it was too good to pass up (along with the rebate they were offering).  I was handed off to the finance department to sign all the paperwork.  Before you know it Peter was filling out all the online paperwork needed to apply for the State Clean Vehicle rebate which I printed out and signed the next day and hand-delivered to the State office in San Diego.  He also had the forms filled out for me to send to the State to get my car pool stickers and gave me some advice on EV charger manufacturers (I'm probably going to go with a plug-in from Clipper Creek).  While doing this Tarsha was having the car detailed and when I was done with Peter she showed me all of the options on the Leaf (too many to remember but I'll play with the car for a while and figure everything out eventually).  And then it was time to drive the car home.  The only problem was I drove my car alone to the lot.  No problem, Tarsha followed me home in the Leaf and Peter followed her in another Nissan.  Problem solved.  In at Noon, home by 4 p.m. with a brand-new 2014 Nissan Leaf SV.  I am a very satisified customer.  No high pressure, everyone I dealt with was professional, would definitely buy another car at Mossy Nissan Kearny Mesa again.

 
Red A. | 2014-06-29

People are less inclined to go on a site to write a positive review for a place, but I really am trying to change that. It takes a few minutes of my day and helps people to know where I had a good experience, and that deserves to be just as much up there as a bad experience.

Needless to say I have a Nissan, and up till now being really humble and ignorant I've been getting basic services (oil change etc.) done through Valvoline. I had no idea that dealers actually provide the same services and more, and because they're geared towards your car brand (ie Nissan in this case) they're much more efficient, reliable, and well-equipped. They won't put plastic generic parts on your car, they will almost always use original manufacturer parts.

That said, I recently learned about this dealer and went here for my first oil change. Bought a package of 3 oil changes for a deal, PLUS they give a free car wash as a bonus (I love that) every time. I was satisfied and have come back for more services - tire change, 60K maintenance, etc. Also, one of my car's parts was broken and the agent told me about that. He also did not hide that the original warranty would cover this change so I would bear no expense. I was delighted to know they also give you rental cars free of charge for longer services so I could come back at the end of the day and pick up my car.

Overall very happy. Asked them to change my car remote's battery and they do that free of charge as well (at least in my experience). Most of them are quite friendly and professional. I'm sold on going to dealers from now on.

 
Sean K. | 2014-06-28

I was looking for first Oil Change for my brand new Nissan Altima and chose this place as it is close to my home. Its an express service and I just went there and dropped my car and after an hour my car was ready with oil change and complimentary car wash. Price was reasonable and the Service manager was very friendly and answered all my questions patiently.

It was a pleasing experience. I highly recommend this place for Oil Change/Servicing and I would go there again if I'm still in San Diego.

 
Brittany E. | 2014-06-14

Bought our 2009 rouge here back in 2011. The car itself is great.
We were in an accident this past november and brought it to their collision center and it took about 2 weeks to fix, whcih was fine we had no problems.
The problem started when we got the car back we noticed that they had taken everything in the car including the glove box, center consel and the rear storage out and scattered it around the car. This is an issue especially when the damage to the car was on the rear bumper and they should have never been in those areas to begin with.
We also noticed that all of my sons DVD's. a pair of shoes and random toys had been stolen !! We left these in center consel, thinking no big deal this is a reputable place. When i immediatly brought this to the attention of the repair shop they said that the guys would never do this and they would look into it and call back. no call. Called agian and talked to the manager who was outraged at the time that this would happen told me it would be resolved and would return my call later that day. never called again and i have left countless messages and waited on hold, nothing.
DONT EVER BRING YOUR CAR HERE TO FIX!!!
Really wish we had stuck to temecula since we know they arn't theifs!!

 
I M. | 2014-05-28

SCAM ARTISTS, AWFUL SERVICE, BRIBE ME WITH INCENTIVES AND BEEN TREATED LIKE CRAP SINCE I SUBMITTED THE "NISSAN SURVEY".
Mossy Nissan Im very dissapointed with my brand new 2014 Rogue. The management and my buying experience was really frustrated, scary and intimidated. I'm active duty military and when you tried to scam your active duty service members for the hard  earn money we get by defending this coutry,  that is place I will not go back for business.... They lie to me during the signing of my lease paper work and they chump change me on my trade in. After I submitted the "Nissan Survey"  which I spoke the truth and how I really felt, I been treated like crap and shit since then!!!!! Even their salesman admitted that management are scam artists. I will never go back to shark tank AGAIN!!!!! ALL YOUR ACTIVE DUTY PERSONNEL STAY AWAY FROM THAT PLACE!!!! THEY WILL EAT YOU ALIVE!!!!!!!!! If I can do it all over again I will go to another Mossy Nissan Location!!!!! NISSAN YOU SHOULD SHAKE SOME OF THOSE BAD APPLES FROM THE LOCATION.

Is not about the oil changes, the incentives, or the hook ups is about the principal, honesty and loyalty to the customer all around... is all about he trust and loyalty of the customers.

 
Rich N. | 2014-05-19

I met Peter, one of the mossy sakes people in the parking lot while I was trying to figure out how to charge my newly purchased Leaf.  Even though I didn't purchase it from Peter, he offered some helpful hints and game me some great advice on caring for my new purchase.  He knew I wasn't a prospective buyer, but he followed through with some great customer service. That helps New customers like me develop a feeling of brand loyalty.

 
Logan B. | 2014-05-09

Seems reasonably professional but everytime I take my car to get worked on there is an unnecessary amount of time that I have to wait to get my car back. Everytime I call I get redirected or transferred to another department and I never get my questions answered. When my car went into the garage they said I had some days for an investigation on the clutch parts that were installed in my car from this dealership. But the second day I was called back and asked how fast the turnaround was going to be because they needed to get my car off of the jacks. I wouldn't return unless I absolutely had to for something specific on my car .

 
Abigail A. | 2014-05-05

Huge improvement from my last visit. Employees are friendlier and takes care of t business with care unlike before. I hope to see more of these, maybe I can up the review stars

 
Martin D. | 2014-05-04

Came to this dealer not knowing what I was looking for... Shawn Cass was the right guy for me... He helped me through every step. I wasn't too sure if I wanted a new car so he led me to their pre-owned cars and the benefits about getting a pre-owned vehicle. He was very knowledgeable with every questions I asked... After looking all over for about 45 minutes, I found a car I wanted... It was a brand new car... A 2014 Nissan Altima... I got an excellent deal!!! Wish all dealers I visited before were like this... Awesome experience... Shawn Cass is highly recommended!!! Jarred is awesome as well! He also helped me through the process! It sure made it easier for me!

 
Heather T. | 2014-05-01

Worst car buying experience EVER. (specifically the Kearny Mesa sales/finance team) - if it would have let me give them no stars I would have

Sunday: Had an appointment with Bobby in their internet sales department to see a specific car, got there at 11am (the specified time) he wasn't there or available, the car we wanted to see... not there either.  We were introduced to another internet person(Tarsha) as well as a sales guy(Peter)  Walked the entire lot for 20-30 minutes with Peter, then finally said I didn't need to wait any longer to find the car, we'd just like to drive the same model in another color.  Oh ya, they finally found the car at another lot, even though they'd told us it was there when we made the appointment.

We decide to head home about an hour later, stating that we would like to work out a deal on the car, but weren't going to hang out any longer.  They said we could do it all online and by phone until it was time to sign papers.  We get home, fill out their online credit application and wait... 3:45 no call or email.  I call the number and extension I was given, just voicemail, so I call the mainline and ask for Tarsha "Yes, they are available, let me transfer you", apparently to voicemail again.  I leave a message asking for a call back....  2 hours later, after no response, I email asking for someone to get back to me....  An hour after that my husband emails Bobby and some other person calls back 30 minutes later apologizing "the phones were down today".  Needless to say it was now 7:45pm and we were done and advised them so.

Monday: The drama continues.. the next day the sales guy calls me several times, leaving a voicemail telling me he's sorry he didn't get back but they got slammed after we left.  I text him back later that day, asking to have him email over the numbers he mentioned, so I could take a look at them and get back (yes, silly me, still thinking they want to sell me a car).

Tuesday:  I look at the email Tuesday (figuring they are apparently in no rush) and they are absolutely laughable.  I advise them of this by email and let them know they should get back to me with new numbers if they are still interested in working with me.  No word from them that day..

Wednesday: sitll no word, so at 5pm I email both of the contacts I have there and ask if I'm going to get a response or just purchase the car through another dealer?  Of course, within 5 minutes I get an email saying the sales guy I've been working with just arrived and will email me shortly.  He does.. and says he's asking his head manager to review it and then he'll get back to me very soon....

Thursday:  Still no word.  I am definitely taking my business anywhere but here.  This has even made me reconsider purchasing from Nissan at all.  Very disappointing because I had such an amazing experience buying both of my other Nissan's a couple years ago, from Mossy in El Cajon...

 
Claudia S. | 2014-04-27

I have purchased two cars from mossy nissan. Once in 2000 and just recently on march 29,2014.  Both experiences were pleasant. No hassle and stressfree. The customer service was exceptional. I was not pressured to buy a car. The sales associate Sebastien was honest and extremely helpful. The whole  staff was very helpful and courteous. No complaints everytime I go here. I've learned my lesson at other dealerships and will not go anywhere else to buy cars.

 
Chris B. | 2014-04-27

Went in looking for a Used Nissan Rogue yesterday, met with the sales person and took the one they had in my price range on a test drive. Nothing wrong with the vehicle but I was more interested in a different used Rogue at their El Cajon dealership. The salesperson offered to get it transferred to their dealership, which was nice of him. I explained that I had worked with the other salesperson for probably about an hour and a half to two hours driving different vehicles and familiarizing myself with the Rogue in general and would prefer to purchase the vehicle through him since I had only worked with the current sales person for 15-20 minutes. He seemed kind of offended but relented after several more attempts to let him transfer it. He then of course gave me the line "What can I do to earn your business tonight" explaining several times that I wasn't going to purchase a vehicle tonight he continued to be really pushy and got his finance manager involved who was only interested in selling me a new Rogue and kept pushing and pushing the new one despite me being extremely firm. When talking about colors I said I was mostly interested in Red and as a last ditch effort he told me that he only had a few reds and if I didn't get one now it might not be available... Really? So if I came in and said I wanted a Red Rogue you really wouldn't be able to find me one? How dumb do you think people are. I've been car shopping for several days now and have even purchased a Nissan Sentra previously from this location, and had a much better experience, but that was over a year ago and with a sales associate who no longer works for the company. Please learn to read your people a little better and know when to push and when to back off a little in hopes of providing the right level of customer service that if they do decide to purchase a vehicle through Nissan that they WANT to come back to your dealership. I get really tired of trying to be pushed (a little is alright, some people need it) into making a 20k purchase RIGHT NOW when it was really clear I wasn't interested in purchasing right then. I would suggest going to El Cajon (even though this dealership had some logistical issues when I was there) the sales experience is much better, at least with the people I dealt with.

 
Robert B. | 2014-04-23

This review is really not just about Mossy Nissan Kearny Mesa. It's about the entire Mossy Nissan organization in San Diego. In 2012 we leased a brand new Maxima.  We have been very careful to properly maintain the vehicle. The Issue that I have and the problem that exists  is that their service is horrible. First of all very difficult to even to reach them. Today all the phones at Mossy Nissan Kearny Mesa were out all day. I reached Mossy Nissan El Cajon. All I wanted to do was to set up an appointment to have the oil changed. Previously they have honored a coupon that said you can get three oil changes or $59. However today a bimbo was telling me that that was not true that I had to pay $169. I asked  her politely if she could check her computer system because my name was in her computer system and she would see that I payed  $59 previously. She said that she could not do that because she "didn't have that system in front of her", however she "could schedule an appointment".
Next I called Mossy Nissan El Cajon. I talked to a representative who informed me that the other dealership should have honored the $59 coupon. I told him that We  had already canceled our appointment. I told him that it was very frustrating to deal with Mossy Nissan in any way.  When our lease is up we're going to return this Nissan and I am never going own or lease another Nissan from Mossy. They have the absolute worst service.

 
Anne G. | 2014-04-21

I actually had a great experience when I leased my new Altima in November of 2013. This is the second time in a row I got a car from mossy, prior to the Altima I had a Juke. I believe Jared helped me this time. But I seriously leased a brand new car and was in and out within two hours and got a great deal. I had a couple of electrical problems with the car but the dealership took are if it free of charge. I had a great experience with them.

 
Whitley H. | 2014-04-20

I won't name any names, so hopefully he will see this and know who he is. My husband and I shopped at this location and were ready to buy, but wanted a little bit of haggle room off the sticker price (though the price was good as it was) just to make us feel like we were worth a sale and that we got a good deal. When they were unwilling to come down a single dollar we decided to walk out. The next day, after deciding we wanted the vehicle anyway, we received a text from the sales guy telling us we didn't know a good deal when we saw one. LITERALLY! We took the time to drive to Oceanside Mossy Nissan (since Poway Mossy was decent enough to tell us they couldn't match Oceanside's price) to buy the exact same vehicle with the deal we wanted. I am not knocking Mossy Nissan, but take your money to one of the other locations. In the end we love our Armada and feel we made the right decision. We do know a good deal when we see one, we just don't want our hard earned money ending up in the wrong hands.

 
Maureen S. | 2014-04-10

Lousy service. The Maxima I bought here came with only one key.

First Appointment to get a second key - Left my car at Mossy all day and, when I came to pick it up, they were sorry but they did not have time to work on my car.

Second Appointment - Left my car at Mossy all day and, when I picked it up, they were sorry but they did not have the right part. They promised to order the right part.

Third Appointment - When I picked up the car, the Mossy staff said they were sorry but they had ordered the wrong part.

Fourth Appointment -Mossy staff gave me a programmed key and said they checked that it worked. But wait, it's not over yet...

My bad for not doublechecking the new key when I got it. Later when I did use the new key, it was not programmed correctly and triggered the anti-theft. Of course, I did not realize then why my car had suddenly stopped working.  So ended up having my car towed. Service staff had to run a bunch of diagnostics before figuring out the problem.

Of course Mossy Nissan apologized and gave me vouchers for free oil changes "while you wait." Unfortunately their definition of "while you wait" is about 4.5 hours.

On a final note, when J.D. Powers ranked the Maxima as "average" reliability, they were not talking about my car.  Repairs have been excessive. Then again, look who worked on it...

 
John V. | 2014-04-02

I was interested in the 2014 Nissan Altima 2.5 S and got in contact with Omar, the Internet Sales Manager.  We had a couple email exchanges over what I wanted and the breakdown of the cost, which was a great deal.  During the whole time, he was very responsive and courteous.  He never pressured me during the whole process.  There was no BS from him.  I really wanted to give him my business but in the end, I ended up going with someone else due to the color that I wanted.  He congratulated me on my new car purchase and understood why I went with someone else.  I wouldn't hesitate to recommend him and Mossy Nissan Kearny Mesa to my families and friends if they plan on purchasing a new car.  Thanks Omar for a good experience!

 
Kyle K. | 2014-03-29

I originally gave them one star becase of the experience below. However I was contacted by the manager Sean after and he made up for everyhing. He made sure he used the interaction as a training experience with the staff, got me my hubcap and detailed my car. He made me feel like a valued customer again and because of his actions I will definitely be recommended Mossy again. I gave it 4 instead of 5 stars only because of the original experience I had which is below. Thank you Sean for being such a professional and making it right!

I bought a Nissan Versa in May of 2013 and I have put 7000 miles on the vehicle. My hubcap fell off when I was driving on the freeway so I called the service department to see if I could get a new one put on. I talked to a woman on the phone who was anything but helpful and said I needed to speak with the parts department to see if they had one in stock. So instead of putting me on hold and checking for me she transfers me over and they tell me they have one in stock but I need to speak with the service department to set an appointment. He transfers me back to the same rude woman I spoke to originally and she tells me that I have to set up an appointment, I told her I just need to get a new hubcap put on but she kept insisting that I had to have an appointment to have it put on. I told her that I had the car for less than a year and have put less than 7500 miles on the vehicle and she said it should be under warranty.

I live 20 miles away from the dealership and went in on a Saturday morning to get the hubcap put on. Walked in and told them I had an appointment but I didn't think it was necessary as all I needed was a new hubcap put on. A service agent came out and looked at the car with me and said he would be right back because we could probably just put it on in the parking lot. I waited for about 15 minutes and he finally comes out and says, "We have one in stock but because you have owned it for a year and there is over 7500 miles you have to pay for the hubcap and they cost $80". I told him that there is less than 7500 miles and I have only owned it for 10 months.. he proceeded in saying that April was coming soon so its almost a year.  I then told him there was less than 7500 miles and he just looked at me. Very disappointed.

 
Bonnie B. | 2014-03-23

I recommend that everyone looking to buy a car go straight to Sebastian.  Sebastian was incredibly helpful, professional and timely.  He made it his priority to secure a wonderful deal on my car purchase. Mossy Nissan is so lucky to have sebastian on their team. I endorse his service 150% and couldn't have been happier with my purchase.

 
Sandra N. | 2014-03-20

Customer service here is very poor! I've been there a few times because its closer to me, but now I go to poway. I went in there and was waiting for someone to come up to me, people actually saw me and kept ignoring me just conversating and joking around. I won't go there again.

 
Gabriella R. | 2014-03-17

Great customer service! The oil change and tire rotation took a longer than I thought but other than that it was a pleasant experience.

 
M. D. | 2014-03-12

Michael Teng my go to guy at Mossy I've had my car in more times than anyone I know servicing their car but he always tries to make  as easy as possible. Good guy , great service.

 
Rahul Aurora S. | 2014-03-08

Decent for the range. Have mostly dealt with basic service requests here and they haven't been too pushy. Yet

 
John D. | 2014-03-02

I bought my 2011 nissan sentra sr here last year dec 10th 2013  and it was certified. It only has 31,000 miles when i bought it. So after two months i went to mossy nissan national city branch for service(oil change) and check up because i can hear a tapping/knocking noise when the engine is cold. After waiting for two hours they said they have to replace the engine due to piston slap. I was like wow this is impossible because it was certified when i bought which means everything in this vehicle works great as stated. Who would have thought a 2 year old vehicle with just 31,000 miles in it needs a new engine.? This is ridiculous. Mossy nissan national city branch is where i got my engine replaced for free. Good thing im still under the warranty or else i would have to pay for almost 5k for the engine and labor and some other stuff. People i would not recommend mossy nissan kearny mesa for you all if you are planning to purchase a vehicle over there that saids it was certified. If u do not want to have a very upsetting experience like me go somewhere else. Not mossy nissan kearny mesa.

 
Lorissa M. | 2014-02-22

Awful service. I would not reccomend going here. I made an appointment to have my car serviced. Brought my car in and did not hear back for several hours. I kept calling to get an update on the status of my service to coordinate with my work schedule.  The guy I was working with, Kevin, was repeatedly unavailable. Finally I got a call late in the evening telling me that my car needed to stay over night which was a huge hassle to scramble for rides from work etc.

Now less than a month later the service lights are back on and I am back at theNissan dealership (a different one) getting the problem properly assessed.

 
James G. | 2014-02-21

Thank you Mossy Nissan Kearny Mesa for allowing me to educate myself on automotive servicing. I've always been told to stay away from dealerships (especially ones far from home) but you truly take the cake. I was fortunate enough growing up to have a mother that taught in the vocational department of our high school, when my car needed service or repairs then it got done for the price of parts and a pizza party. Lucky me.Now, thousands of miles from my Indiana hometown, I encountered hard shifting issues with my 2005 Nissan Altima as the engine warmed up. I am ignorant on cars and at first I thought the engine was misfiring. I took it to a non-dealer repair shop and they acknowledged that it was a transmission issue but that they were unable to diagnose or do any further repairs.

I took it into Mossy Nissan for an early bird drop-off before work the morning of 2/20/14. I had told the service rep over the phone about the hard shifting while the engine was cold. I also left a note on the dashboard to help ensure that it wasn't taken for a test drive until the engine had cooled. Shame on me for writing it on Paris Charles De Gaulle Airport Hilton stationary. Maybe they thought I was a jet setting world traveler with money to burn. My notes were pretty ignorantly and innocently written- "Please give it a couple of hours before starting if you need to experience the bad shifting while cold and can't just observe why in or around the transmission." I called several times through the day for any updates, nothing. Finally I got a text near the end of the work day "Transmission concern is 1,000 parts and labor. Special order part. would take 2-3 days to come in. Car seems to have 2 transmission issues. This valve block will eliminate 1 for sure, and could possibly eliminate the 2nd. Won't know until the job is done." I followed up with a call and asked for the quote by e-mail, expecting a pre-invoice on Mossy Nissan letterhead with itemized parts and labor. The e-mail was in plain text and listed my "Transmission concern" for an even $1,000.00 along with about $3,000 to $4,000 in recommended repairs for my $5,000 car.

The $1,000.00 quote with no details did not pass the smell test for me. If you're going to charge me that much, please at least be a little more transparent about it. Mark up your parts and overbill for your technicians but let me know what you're charging me for and why. I next looked around on some message boards and stumbled across a Nissan Service Bulletin, NTB05-001, that fit the description of my problems. A clear problem like this seems like it should be a recall, I digress.

Armed with NTB05-001 I sent this e-mail:
Thanks for following up. $1,000.00 for the "transmission concern"/valve block replacement seems a bit like a back of the envelope calculation. Can you provide an itemized quote with specific parts and labor charges? Was there an engine code stored in the computer that didn't trigger the check engine light? I described my issues to a friend from home in Indiana (a Nissan service manager) and he suggested that NTB05-001 (attached) was the culprit. I understand that transmission repairs can be necessary and costly but a higher degree of transparency would be very helpful in deciding how to proceed. Thanks for your help.

Instead of a "back of the envelope" calculation, I should have referred to it as a back of the used toilet paper calculation. The friend from home part was a lie, I just threw that in there to bolster what I could tell was the truth about my car. Again I'm no expert but reading through the service bulletin, it looks like about 60-90 minutes worth of work. The solenoid assembly (the high cost part involved) costs around $300 but only needs to be replaced some of the time. Other times may just require a resoldering of the ground terminal. Mossy didn't acknowledge that that the part may or may not be needed. They'd just charge me for it and pocket the extra cash! The parts listed in their response precisely matched the bulletin and were inflated so that they magically added up to $991.00. Rounded up to $1,000.00 for good measure.

I called my hometown dealership in Indiana, explained the situation and asked what they would charge to perform service based on the bulletin. Note that this is a dealership that is profitable and understandably marks up their prices. They told me it would cost $270 including labor, bolts, gasket, and transmission fluid. If the solenoid assembly needed replaced, it would jump to around $600, mostly based on the cost of the part itself. I realize the cost of living is a little higher in California but being overcharged by $400-$730 for a repair is criminal! Be a little more transparent and honest.

I will never trust Mossy Nissan again for service, nor will I ever purchase any cars from any Mossy dealerships. Mossy- don't reply to this message and tell me to contact a manager unless you're ready to do the service free of charge

 
Jason J. | 2014-02-11

I've been going here for years. Mossy Nissan Kearny Mesa gets the job done right the first time. They stay true to their estimates & have some of the best customer service.  I would highly recommend making an appointment for any service. When I drive away from this location I know my repairs were done correctly and up to their high standards.

 
Tom K. | 2014-02-08

This review is for the sales department.

I bought a used Rogue here a few months ago and I am actually very happy with the car, but I attribute this to Nissan corporate, not Mossy. In fact I think this Nissan dealership is poorly managed and I will not buy another car there.

The car battery died 3 days after I bought the car. It was the original battery, and I am sure they knew it needed to be replaced because when I first test-drove the car it wouldn't start. The salesman (Sean) had to jump-start the car for the test drive.

Also, the car keys I received needed their batteries replaced. Come on guys, how hard is it to put a new battery in your customer's car keys?

The finance person I dealt with, Leah (I think), was slippery and dishonest. She sold me a service plan which she implied was the official Nissan service plan, but when I got home I realized it was actually from some company I had never heard of. I promptly canceled the service plan, and eventually got my 1500 back, though I had to wait a month or two.

She also tried to sell me a security system that she said would "pay for itself" because I would qualify for discounts with my Geico auto insurance. I called Geico to ask about this and found out it is not true.

 
Jennifer C. | 2014-01-30

Ok where to start.. Well 1st we went here to purchase a vehicle.. They wouldn't work with us at they pretty much said we wouldn't be able to purchase a vehicle unless we got really high credit with capital one.. We left there pretty crapped out..
The next day we went to Pacific Nissan where we went home with a brand new 2013 Nisan leaf.. This was July... I wasn't gonna even write a review because I'm not one who really does this kind if thing...
We when we bought our Leaf they told us that we could use any Nissan anywhere to charge our car.. A few times we went to mossy to use the super charger & it was cool they let us use it...
But as time went on when we went to use it they said we couldn't use the charger because we didn't by our car at the dealership... Well Nissan corp tells all new Nissan leaf owners that Nissan will pay to have u towed to a nearest Nissan dealer if u run out of charge.. So if that would have happened to us in this case & this would have been the closest Nissan dealer they wouldn't have let us charge.. What if we would have been from LA & needed a charge because we didn't buy our car from them they wouldn't have let us charge.. To top it off the people there are very rude about it... Very unprofessional ... So I wouldn't even go to this Nissan dealership for nothing.. I live close to this dealership but I won't ever go there I would rather drive the extra mile to go to PACIFIC NISSAN .. There customer service is way better & they let anyone charge regardless where u bought your car!!!!

 
Jason W. | 2014-01-25

First of all I would like to state that Michael (our sales consultant) was absolutely awesome! He was a 10, while the experience was a -10 because of the following issues. 1). Being observant I noticed a BMW that stated that the retail price was 0 dollars and the Mossy discount price was -$23,998. Well, if I was a lawyer, that would state the car is free and they owe me $23,998. I pointed this out to them and they changed it right away. I saved their a$$. 2). We found a car we liked which was a 2012 certified Nissan Altima and we go to have a test drive and the vehicle doesn't start. They had to bring the batter charger to start the car. Its starts and we are supposedly on our way. 3). Michael states to take the freeway, so I am headed to the freeway and notice that the gas is on empty and the warning/hazard light is on, so we go back to the dealership and get a gas ticket to go to the nearest Valero. We are on the left turn lane about to turn towards the gas station and the car dies and we have to push from the turn lane to the gas station... We head back to the dealership and Michael is slightly embarrassed since they didn't take care of charging the battery, making sure that their is gas in the car. We get back to the dealership and we were ready to deal, but with all the trouble we had, they were not able to give us the best deal, especially after saving their butts with notifying them of the free car and potential lawsuits that could have arisen if the wrong person came on the lot, and I had to push the car when it ran out of gas and the car's battery was dead at the beginning of the test drive. Now, should we have received the best deal possible considering we save the dealership from legal action and all the trouble we went through... I say we should have received extra incentives. Now for the Sale Consultant (Michael), I can not say enough good things about him as he was calm, very professional, helpful and I could not have been more happy to make a deal with him. Unfortunately, their management did not feel that we deserved the best deal possible. Now I have to ask Mr. Mossy do you think I deserve a better deal????

We would love to buy a car from Michael, but the pot needs to sweetened after the experience that we had...

 
S M. | 2014-01-13

Updated: January 22, 2014.

On 01/20/14 I received a call from Brad the Service Manager @ Mossy Nissan telling me that Hertz sent out invoices to customers in error and that the invoice for my rental had actually been paid the day I rented the car. Well I guess he didn't bank on me calling Hertz to verify that the invoice had indeed been paid. It had been paid, but payment posted on 01/15/14 the day they responded to my review below and not the day I rented the car as Brad stated.

Further proof that they LIE!

__________________________________________________­________

I have purchased two cars from Mossy Nissan. One when they were on Convoy and another from their current location on Clairemont Mesa. I have always used them for service and prior to 2013 I would have given them at least 3-4 stars for the customer service alone but from my last experience there I will not be returning.

First,  almost every time I go now I have to go back at least a week or two later for them to check something they missed the first time. Thank God for the sensors on my car! During my last visit I opted to leave my car and take the shuttle. I have used the shuttle repeatedly and never had an issue. This time the shuttle driver pulls up (not in the normal van but just a regular Nissan) picks up one person and drives off. She didn't get out to check the list or ask if anyone was waiting on the shuttle which is the normal procedure. She left two of us just sitting there. I wasn't even sure it was the shuttle since she didn't follow their normal procedure and it was a regular car so it could have been a friend giving someone a lift. Finally I ask someone and sure enough she was the shuttle. Great, so now I have to wait until she comes back. Strike one.

The tech helping me can see I am annoyed so he offers to get me a free rental. Ok cool! Well in the time that I have been waiting they have rented all of their cars so he offers to call Hertz for me. While I am waiting for Hertz to come and pick me up the shuttle comes back since I am now waiting for Hertz I decide to proceed to with my free rental. I wish that I hadn't because months later I get a bill from Hertz stating that they have made multiple attempts to get payment from Mossy Nissan but have not received payment so they send me a bill that I am now responsible for since I signed the rental agreement. Thanks a lot Mossy Nissan! Strike two.

I was taking my car in that day for routine maintenance. On the way there and every so often I had been starting to hear my brakes so I ask for a break inspection. When I pick my car up they tell me I do not need brakes that they are currently at blah, blah and they leave the factory and blah, blah. Okay cool. I  trust that they have provided the service I asked and paid for. I continue to hear my brakes after they serviced my car. As a AAA member they have been doing a promotion where you can take your car in and have a free inspection done by a AAA certified mechanic so I decide to take my car in to have the free inspection done and I do not mention the issue with the brakes to see what they tell me. Guess what they tell me I need done?! My brakes! Strike THREE!!

THANKS A LOT MOSSY NISSAN FOR COMPLETELY RIPPING ME OFF! Now I question if they ever did a damn thing to my car at all. They took my money and continue to cost me $. I am never going there again and I am never buying another Nissan.

 
Audrey L. | 2014-01-10

Took my car in for 75000 service before the warranty ran out. I had an oil change with synthetic oil done a month prior. They went ahead and changed my oil again for no reason. On top of that they put regular oil in. Wasted my time. If it wasn't for AJ and his customer service this would be a one star.

 
Lupe S. | 2014-01-08

Terrible customer service!
Walked in to have a spare key for my car and the salesmen right by the door totally ignored my presence as I was not sure where to go. They dismissed me and continued giggling and chatting with each other, on their phones and talking loudly.
Very unprofessional stuff and over the top plain rude folks.
Never coming back to this place!
If they don't need business they shouldn't have their doors open. What a lack of management and training these people have. Horrible experience all over!

 
Rebecca L. | 2014-01-03

Not really sure how I feel about this place. It's convenient because I have bought 2 cars here, so it only makes sense to bring it here for my service needs. But they are RIDICULOUSLY over priced, and the wait times are even worse. The waiting area is nice, and the service advisors are hit and miss. I've had some decent/honest ones, but especially in the last year I feel like most of the guys are trying to up sell me way too much.
Not to mention that I have tried twice to get a hold of the leasing manager in order to buy out my current lease, and he has not contacted me back! HELLO IM TRYING TO BUY A CAR FROM YOU!!!
Once my lease is over with mossy Nissan and I officially own the car, I will start taking it to a private mechanic that I trust and values my business.

 
Zubair A. | 2013-12-21

I love this place I've got 4 cars from here. Every time I seem to walk in I end up leaving with a new car. My first ride was Quest, then Sentra. I upgraded my ride and stepped up to a Maxima....my dream car! Her name was Pearl. I've since departed with Pearl but got a new Quest for my crew. I love it! I came in looking for a Pearl one but got the Titanium. Ali pointed out the rear entertainment system was a must have with 4 kids. Boy was he right. My kids and wife live that van.  I do too. I want to get a 2014 LE now to replace my 2012 SL. I've also referred a family member there too. He bought a Maxima. I not only love the nissan product but the service and selection mossy nissan provides is great. If they don't have it at one store they'll get it from another.  Everyone from the sales manager (Ali) to the finance managers (Osama) made the buying experience very smooth. Mossy Nissan rock bottom pricing is pretty cool because it's up front and I hate negotiating...ask my wife and she'll tell you I suck at it. I plan on buying my next nissan from mossy nissan again. I'll take my GTR in Black with Red leather please...ok fine...my Quest LE in titanium with Gray leather.

 
Megan B. | 2013-12-20

Following my experience at Mossy Nissan, Brad, contacted me to ask more about my experience and what they can do to improve. After an explanation, Brad agreed to review and improve upon their customer service. He thoroughly apologized for the experience I had.  I am pleased with the time he spent listening to my customer feedback, and stated there would be changes. This has certainly changed my perception of Mossy Nissan's overall customer care program.

Brad has also compensated me for my troubles in good faith to welcome me back to use use their services again. I will be returning in the future.

Mr. Burkart

 
William D. | 2013-12-18

I recently purchased a new car from this location and it was a pleasant experience.. The entire sales team Omar, Claudio and Tanya in finance you guys are the best.  Keep up the good work.

 
Elizabeth L. | 2013-12-16

SCAM ARTISTS!!!! RUN, DON'T WALK AWAY FROM THIS DEALER!! THEY WILL TRY TO SCAM YOU, ESPECIALLY IF YOU ARE A WOMAN AND THEY THINK YOU DON'T KNOW ANYTHING ABOUT CARS.

I am a 25 year old girl who recently moved out to San Diego from Chicago with a 2007 Nissan X Terra. I have kept my car in great condition since purchase, and have an engineer boyfriend who restores cars in his spare time, to help with minor repairs. A few months after arriving to SD I noticed that my car was making a rattling noise, and decided to take it to the dealer to have it fixed. I figured that a clamp that had been placed on my heat shield had probably came loose, and went in looking for a quick fix.

YOU WON'T EVEN BELIEVE HOW BADLY THEY TRIED TO RIP ME OFF!!!! I'm sure they thought young girl, probably knows nothing about cars, let's scam her! A Three hour diagnostic later they quoted me $3000 DOLLARS worth of needed repairs to my car. The repair service agent was then very pushy trying to tell me that if I left my car with him that very day for all of the repairs, that he could get me a good deal on a rental car and have it fixed in three days. Probably so that I wouldn't take it somewhere else!

Luckily, I declined and decided to immediately call my dealer from Chicago. Considering that my car was in perfect condition before I left (I had it serviced before the trip) I was extremely skeptical. I was told by my previous dealer that many of the things that they had "recommended" to me were only necessary for cars that were used once a year, such as a break flush for $250.

A few days later my boyfriend jacked up my car and examined everything that they had recommended. He concluded that I didn't need any of it, and he was able to fix the rattling by putting on a new heat shield clamp as suspected (by the way it's a $2 piece that takes all of 5 minutes to put on).

Just to be on the safe side I then took it to Pacific Nissan to have it looked at again. I explained the situation to the serviceman there who offered to have it diagnosed FOR FREE, and they also concluded that NOTHING WAS WRONG!!!

SO SERIOUSLY, TAKE YOUR CAR ANYWHERE BUT HERE FOR REPAIRS!!! I highly recommend Pacific Nissan over in Pacific Beach.

 
Kurt K. | 2013-12-11

I bought the "internet" Xterra from them back in the May/June timeframe, and was very pleased with my purchase. Even at 500 miles, when a ignition coil failed, the service department got me a car and fixed it in a day. However, things started going downhill after all the paperwork was completed.  I had been promised oil changes until 12,000 miles and when I went in, the service manager laughed at me, and the salesman who promised me the oil changes said he thought I was joking.
Too bad. I am going to the Pacific Beach Nissan dealers for my oil changes and service from now on.

 
Sean F. | 2013-12-03

I recently had to shop for a new car because mine was going out. Came here and Jason helped me. He worked with my all day and was extremely professional and nice. There was no pressure or aggressive sales process like other places. Unfortunately we weren't able to get a deal done because of the banks. But when I do decide to buy a new car I'm coming here first.

 
Honestly S. | 2013-12-01

DO NOT TRUST THIS LOCATION. I would NEVER recommend this dealership to anyone, if anything I will be sure to let as many people know about the experience I had here so this does not continue. The people here are a disgrace and should not be in business.

I purchased my vehicle here a couple months ago and came back within a week for an alert light that came on. They explained to me it was due to tire pressure which they then took it to the service department and brought it back to say it was fine. In fact the light turned off for a few weeks. I then noticed not only that same light but another alert light turned on. Sure enough next thing I know my tire was flat. I quickly had it filled with air to drive it to Mossy Nissan service where they checked the problem. They explained the problem was a "nail in the WALL of the tire" which could NOT be patched for $50 but needed to be replaced for a whole NEW tire. Not only did the service rep tell me I needed a new tire but proceeded to recommend I buy 2 new tires. (Did I mention I bought this car 2 months ago, so you would think tire tread would be in fairly new condition... why bother recommending a second tire.)            
I wanted to get a quote for a tire elsewhere so I went to a local tire shop and explained to them what happened so they took a look at the tire to see what they recommend. Come to find out the nail was NOT IN THE WALL of the tire (as Nissan told me it was)!!! It was in the middle of the tread and was able to be patched for only $10.
The location of the nail is considered a puncture repair area. Of course if this tire was fully diagnosed by a professional who I am sure sees this pretty often is completely aware of what needs to be done would inform me. What I don't quite understand here is why I would be told a flat out LIE in writing, would it be to deceive a customer into spending money for something not needed... most likely and in my book this is 100% wrong and unacceptable.
ALSO, this same day I mentioned my trunk was not able to be opened (broken) from the inside of the car ever since purchased. The service rep opened up the glove compartment to make sure the trunk access switch was turned on. Then came around to the trunk to push the button manually and say that also did not work but I explained that had not been a problem. He then recommended I get that diagnosed but it would not be something covered under warranty. So I asked if he had turned the switch back on because the trunk has opened fine using the key. He said YES but then when I double checked it had been turned off! It seemed as though he deliberately left the switch off for me to assume there was a bigger problem. Do you think they offered to have it taken care of or even looked at because it was broke when purchased....NO! Great example of customer disatisfaction.
I know these issues are not life threatening or a major expense but if something like this can be done who knows what else they get away with.
I feel integrity is not of importance here. Dishonesty and carelessness is a prime example of what you do not want anywhere you shop and this is exactly what I received.
If there were an option for zero stars that would be my rating.

 
Allyson R. | 2013-11-23

I was in negotiations with a salesman here narrowing down which model I wanted. After deciding I asked for a week to finalize financial plans. Before that week was up I emailed him asking about a specific car giving make, model, trim kit, color and stock number. His return email gave me prices of other years and trims of the same vehicle. I wrote him back about the specific car that I wanted and again he gave me examples of other cars. This went on for a few days and when I was ready to pull the trigger I gave him an ultimatum; I will drive up elsewhere to buy the same car at a better price or he could beat the other guy's price to keep my business. It wasn't until this moment that he told me the trim kit for the one I wanted was stated wrong on the internet making the car I wanted worth a lot more money. This type of bait and switch practice is the reason I did not buy at this dealership. He deployed many cheap salesmen techniques but most of them I was ready for. The fact that he kept me talking for a week constantly throwing different models and years at me without apologizing for the misprint on the internet first is what I'm really mad about. If he had told me the truth from the beginning I might have still bought that car at the original price.

 
Leonardo N. | 2013-11-23

I always had a good time in this dealership. I purchased my car, did all the maintenance service, and sold it there. When I sold my car there, the salesman Peter Fletcher and the manager were very polite, helpful, and I got a pretty good deal! I strongly recommend  when you visit this store talking to Peter Fletcher in case you need to buy, sell or get a trade in.

 
donald g. | 2013-11-13

I took my blue 1996 Nissan Altima with 120k miles to the dealer because the horn was not working and they quoted a cheaper cost to fix it ($250) than my independent mechanic ($500).  The dealer did $1900 of damage to the car (ruining the cruise control and airbag system), and the horn worked twice, the first time, as I left the parking lot, the second and FINAL time, a few minutes later.

RUN AWAY.

The dealer blamed me for the damage they did to my car.  I took it back to our independent mechanic near Miramar and for $500, he got the Horn and Cruise control working again.  It took them 3 days to find the problems that Mossy Created. The airbag light is still flashing and it's a $1400 repair to get that fixed.

 
Michael T. | 2013-11-09

Had some issues with mossy, but Andrew the gm of mossy nissan Kearny Mesa, he was there every step of the way to help me resolve all my issues. He really treats his customers like there his family, I couldn't be happier, I also want to apologize to there staff for being a pain

Thanks

 
John G. | 2013-11-09

1 star in lieu of 0.  Service Department.  Number one thing on their Mission Statement:  "We will respect your time" ... nope.  I took my older Sentra there for service, it had just rolled over 100K - it was to be basic fluids and filters, plus any recommended service based upon mileage and inspection, estimate came out to $159.99.  (This is way more than an oil change and tire rotation).  Took over 30 minutes for an advisor to come out and write the service order.  By the time this was complete, the mechs were "at lunch" so he recommended I take the shuttle instead of waiting.  I had to prompt him to update the records since I have moved since last visit here, and the car has changed ownership (within our family since its last trip to this dealer.  He printed the top sheet, showing that he had corrected my phone number... about 3.5 hours later, he apparently called my daughter in Virginia instead of calling me, the number that he had typed into all three places (home, work, cell)... she called me, I called them... he then tried to tell me the serpentine belt was dried and cracked, that the car needs new tires, and some other service which I have now forgotten.  I told him I would have the other service done another time, so he told me my car would be in for wash and should be done shortly.  I arranged for a ride back to Mossy Nissan, got there 4:00 pm ish.  The car was not ready, in fact it was still jacked up.  I told the service advisor I was in the waiting area and he said he would get me as soon as the car was ready.  I finally got the car back after 5:30 pm.  So, in short, they charged me $162 to keep my car for over 6 hours and to do an oil change and tire rotation.  They didn't even reset the "check engine light" which should be a checklist item.  I can't be certain that they actually did anything beyond spilling some fresh oil on the engine block to make the car smell like it had an oil change.  VERY BIG RIP OFF AND I AM VERY DISAPPOINTED WITH THIS DEALERSHIP.  THEY HAVE GONE VERY FAR DOWN HIILL SINCE THE LAST TIME I HAD THIS CAR SERVICED THERE AND I'LL NOT BE GOING THERE AGAIN.  THESE GUYS ARE ZERO'S, RIP OFF ARTISTS AND INCOMPETENTS.

Edit:  11/28/2013.    On re-visit, we discussed the service they provided and they "justified" the costs by pointing out the price of filters they had replaced (YIKES)... they said there was a warranty covered problem causing the "Service Engine Soon" light to come on.  Also they had broken the Oil Dip Stick, but claim that these break all the time --- I'm 53, had cars all my life and until now have never had a broken dip stick... Anyway, theys said they would order the part and schedule the work for the following Tuesday or Thursday... would call once the part arrived.  Its been 2 weeks (3 after the holiday week is over) --- no call, no part, no follow up.  If the call had come, the work was done, I would have removed this yelp.  As you can clearly see, these guy are unresponsive.  Despite the attached comment from them, there has been no contact that I have not originated, still very unsatisfactory.

 
Shaun S. | 2013-10-29

Amazing! I have a business degree, but it was my girlfriend who negotiated 6,000 off the price.  It didn't seem like they were interested in the commission. Omar was all about making sure I was happy. Well, I'm euphoric. Thanks guys, just took Nine Inch Nails in Vegas Hard Rock to another level!

 
Igor P. | 2013-10-18

This dealership tried to steal money from me today. I came in to buy oil for my 370z which is Ester oil and expensive at around $12. The parts guy, Vince tried to sell it to me for $21. He told me the manual version of the car takes different engine oil than the automatic version, which is a lie. They are a car dealership without any knowledge on cars, you're better off doing the service on your car on your own. Beware of this place, if you love your car go somewhere else. The worst part about owning a Nissan is the Service department.

 
Jill S. | 2013-09-23

Great service department! They got me right in & out! The staff is great! Michael was awesome. Everyone was friendly & honest. They have a great waiting area & free wifi.
I will continue to be a customer at Mossy Nissan.

 
Rodolfo S. | 2013-09-19

I regret buying my car at Kearny Mesa mossy Nissan. While I was getting an oil change in their service department, a friend and I went to their main lot to check out their inventory and while I was just looking at the cars, a salesman came out to tell me that the other salesmen were assholes to him and made him come out to tell me that if I'm not buying a car then I have to get out of their lot. That service was just an embarrassment to the company and unfortunately for them, the friend I was with is one of the chief editors for the San Diego union tribune, who was extremely upset with the service as well. He told me that he's going to work tomorrow and pitch an article idea about what happened to his boss and he said he would make sure Kearny Mesa mossy is the star of the article
So better say bye to some good business

 
Chelle B. | 2013-09-18

Not bad, not good but acceptable service.

I chose this location to get  the emissions valve (a service recall) fixed on my 2009 Altima Coupe because it would be practical to get my car serviced here while I was at work (my work and Mossy Nissan are close to one another and my work is within the 10 mile maximum shuttle requirement). Although I was given the option of a shuttle service and rental car at the time I scheduled my service appointment, to my dismay, I found out on my arrival, that the shuttle service was to only take me to my destination but not bring me back to Mossy Nissan. This put me at an inconvenience as I has to ask friends and family at short notice to pick me up from work and drop me back off. I was also a bit disappointed in their shuttle service because being a previous Toyota owner and hearing the service my boyfriend receives from his Honda dealership, I was expecting to get a round trip from the shuttle service. Perhaps, it was my fault to have those expectations/assumptions but I figured it was standard to have round trip shuttle service.

Also, when I arrived, the service area is a bit confusing in determining who I needed to speak to. There were approximately 6 men standing in front of their computer station and while I made eye contact with at least 2 of them, I was finally able to get the attention of the assistant service manager. He was sweet and attentive and answered all my questions. I have no idea what their standard procedures are when trying to help customers with service is with the other serivce minons in this Nissan facility, but trying to catch someone's attention felt like pulling teeth here.

I was surprised and pleased to see that their oil changes are comparable to the mom and pop's places around the area. However, not sure if I would get my oil changed here because I don't have time to wait an hour and a half to get that completed.

Back to the shuttle service, I scheduled my service early enough so I can get to work on time. That didn't happen and was late to work about 30 minutes. It would have been nice to know how the shuttle system worked and maybe I should have asked since I assumed that I scheduled my service early enough to make it to work on time.

The waiting area is nice--modern, clean and pleasant. They offered complimentary pastries and coffee. It was nice of them to wash my car and do an inspection of services that "I needed." No thanks; I will go to my regular mechanic who won't do me wrong. (I had an inspection on my car completed 1 week prior and was surprised to see additional items that needed "work" from my Nissan service).

I will give this place the benefit of the doubt; If it weren't for the nice, assistant service manager, I would have been a bit more upset. I'm sure they are probably going through a transition period to make things better for customers and I wish them the best in doing so because transitions aren't always easy! All I will have to say, based on my experience, they didn't meet the goals that are posted in their waiting area...

 
Tammy D. | 2013-09-09

I'm only giving them one star because ZERO isn't an option. These men are the biggest crooks I've ever come across and I've always owned new cars and always taken them to the dealer for service.

I am a frequent customer of this location to service my 2011 Nissan Cube and I brought my vehicle in for a 30K service on 9/6/13 and my assigned service adviser was not there. I was helped by another gentleman who talked me up to the more expensive service using the balancing of the tires and coolant change as reasons to. I did, with the caveat that they call me if they find anything wrong so I can edit the service if need be. I never received a call, the service was done and I was told that 3 of my tires were bald and needed changing, yet they balanced them and charged me anyway and never called to check with me as directed. The serious issue I have is that the 3 tires indicated were tires I have had changed, by the KMMN service dept, within the last several months to a year. The only "good" tire was the original tire I did not damage and have replaced by this center. I am then given an obscene estimate of nearly $800 to replace all four tires (they are 15 in). So basically, this company put sub-par tires (that lasted less than a year) on my vehicle, they went bald, they balanced them anyway and then wanted me to pay an offensive fee to correct their own half-baked work? NO. I explained my frustration to the service rep checking me out, who was supposed to have checked me in but wasn't there when I arrived. He would not directly answer my questions about the clearly fraudulent quality of the tires provided and then merely took off the $40 apparent charge for the balance alone. It's unacceptable to charge the prices they do for their lousy customer service and idiotic service. Why are their mechanics balancing bald tires? Why was I provided tires that didn't even last 10K miles yet charged double what a tire center would charge? They are crooks. The staff has never been very welcoming but I never assumed they were lying and robbing people. I have half a mind to sue them for putting bad tires on my car. I went to Goodyear after leaving their facility very upset on Friday and I was told my tires were far more bald than the KMMN staff had notified me. I was treated fairly, kind and they walked me through everything in the front and back of shop AND I paid far less than quoted from the KMMN facility. They should be ashamed. I could've driven to work or out of town on those tires and gotten very hurt. The KMMN staff is not qualified to provide the services they sell. STAY AWAY!

 
Max A. | 2013-09-03

Beware all Nissan owners of Mossy Nissan. The service writers are the biggest crooks in San Diego. My A/C went out in my Titan, and I took it to Mossy to get serviced. What I received was a boat load of crap. Matt the service writer told me they would have to do an A/C evac, to determine if there were any leaks. An hour later, Matt says "I have bad news, your condenser is leaking and will cost over a thousand dollars to fix it. I was blown away and wanted to get a second opinion. I took my truck to Foreign Auto on Garnet and the mechanic removed a cap from one of the A/C lines, stuck his knife in the valve and released some pressure from the line. He further explained that this would not have happened, had the Mossy people actually did the evac. Total cost for the job from Foreign Auto 111.00 as opposed to buying a part I did not need, nor was the part ever confirmed defective from any test Mossy said they performed.
One one other occasion, a Mossy service writer told me my exhaust manifold was cracked. What he did not know, I just had my truck smogged, and it would have never passed if the manifold was cracked. I confronted him with my smog certificate, and he back pedaled and began to blame the technician by explaining that they are paid on commission and he would tell the general manager. I was a fool and believed him.
I will never allow Mossy to work on my truck again. So, if your warranty is up on your Nissan, take your car or truck somewhere else, and avoid the biggest crooks in San Diego.

 
Steve J. | 2013-08-31

I made an appointment online to have my brakes replaced on my 350Z. The only appointment available on Saturday was at 2pm so I went ahead and made it. When I arrived I was told by the Service Tech that they could not replace my brakes because they were only open for 3 more hours and there wasn't enough time and they wouldn't be able to do the work until Tuesday. I asked why then was I allowed to make this appointment (which specifically mentioned brake replacement) if they weren't able to meet their commitment? He stated that their "call and appointment center" made a mistake and never should have allowed me to make the appointment that late in the day.
 What the heck? I had to re-arrange my day to make it to this appointment and I feel that Mossy should have discovered their error much earlier in the day and called me to inform me of the problem instead of leaving me hanging with a car with bad brakes.
  In the super competitive world of auto service these days you would think that a what appears to be a reputable dealer would strive a bit harder to satisfy their customers....

 
Steve M. | 2013-07-31

I bought my Nissan Xterra in 2005. I was the first owner and only owner.  At the time the promotion was an extended warranty of 10 years or 10,000 miles additional coverage over the regular 3 year, 36,000 miles.  I got that and continued to go to the dealership for all my service needs be it an oil change or mileage check up. This past week my air conditioner went out. I thought, "Well, I have the extended warranty and the air shouldn't have gone out. I have less than 40,000 miles on the car. It's not driven heavily or very often; clearly.  When I took the car in I was told my vin number was entered incorrectly. I was also told that my warranty had lapsed as I hadn't used it. I was also told that I would have to wait twenty four hours for the archive to kick in so they could verify my extended warranty coverage. I then received a phone call from my service rep stating that I had purchased a 7 year, 75,000 mile coverage plan. First of all; I've never even heard of that. Second of all, I have my original book with the sales person's card and 10/10 written in it. I know for a fact I never purchased this "7/75" and I've never even heard of that.  It's almost a week to the day and, as the air conditioner will cost over $800 to fix-being that I do NOT have a warranty working on my behalf, I'm now being told that my part was "cross shipped," and would I like a rental car.  After years of telling people to take their cars to the dealership to ensure that it be kept in top order I now, no longer believe the dealership is where you should depend or put your faith in. I don't believe they care about me, my best interests or in being honest in their business dealings. I have never felt so manipulated and lied to by a company that sold me my car and my extended warranty. I was DUPED. I will never buy another Nissan again. I will never support or continue to have my car worked on at Nissan either. I look forward to the day when I no longer own this SUV.

 
Linford E. | 2013-07-11

Between my wife and I, we've owned countless Nissan's over the years and always have come to Kearny Mesa Nissan.  Although there have been changes over the years, they have always done right by us.  Gab has been there since we started going in 2003 and I would ask for him.  Remember, they are a business trying to make money, but show me a service shop that isn't.  I trust Kearny Mesa Nissan as they value, depend on customer feedback, so I recommend bringing your Nissan here for service.

 
Jennifer N. | 2013-06-28

For being seemingly chaotic to schedule and drop off, they are very good at the execution of getting things done and out the door. My car is clean just to get a brake light replaced! They're always very helpful, including the shuttle services to get you to and from wherever while you're waiting for the repair.

 
Saul P. | 2013-06-22

bought a 2013 path finder.  the worse car buying experience in my life.... do not buy cars at this dealership!!!!

 
Elizabeth P. | 2013-06-12

This review is for the service department. I bought my vehicle in AZ before moving to San Diego. My in laws purchased a vehicle from their sales department, and they have been very satisfied with them.
When I purchased my vehicle (in AZ) I purchased a prepaid service plan for my vehicleas wwell as an extended warranty until my vehicle reached 60,000 miles. I could go to any Nissan dealership. This one was closest to my residence, so I chose this one.
My first beef with this dealership is that they expect you to drop your vehicle off and leave or use their free shuttle service. I live too far away for the free shuttle and my husband doesn't drive (blind), so I am stuck waiting whenever I get service. If you wait for your vehicle, except to routinely wait 3-4 hours for a simple oil change. I have never had an oil change take less than three hours here. They do have free wi-fi here, so that is not a total deal breaker.
When I had one oil change left on my service plan, I got my oil changed here, then went to a store down the road about a mile away. When I left the store, I started to drive away and noticed the "low oil pressure" light on. I also noticed a large puddle of oil on the ground where I was parked. I immediately called them back and was instructed to drive my vehicle back (thank goodness I stopped at the store instead of driving about 15 miles straight home). When I returned, I was notified that the oil pressure gadge was malfunctioning, but since they didn't notice it before I left, they were waving the $50 copay on repairs with my extended service contract. I may be a woman, but I am not an idiot and I know how to change oil. A broken oil pressure guadge doesn't cause you to leak oil all over the place. Not tightening the oil filter properly or not replacing it properly causes an oil leak. The error was not a deal breaker for me. We are are all human, and we all make mistakes. If they would have apologized and owned up to their mistake, they would have been forgiven and I would still be their customer. But they lied to me. If they lie to me about this, what else are they going to lie to me about? They lost my business permanently.

 
LJ S. | 2013-06-09

I went to Mossy Nissan to have them give me a price on my 2007 Nissan Frontier with low mileage.  First, a  sales man reviewed it, and then his manager, Matt performed a comprehensive review.   Matt said he would pay $12,000 and guarantee it for one week.  There was an incident  item on the carfax, and he said if I got documentation from my insurance company, come back on Sunday and he would pay more.  I returned on Sunday with the documentation of a $498 repair, and he referred me to his used car manager.  This guy said he would pay $9,000 and that Matt was dumb and should not have offered me $12,000.   When I questioned Matt, a manager, he said there was nothing could do and he would not honor his quote.   I am appalled by their deceptive business practices and will no longer do sales or service business with them.

So, I went over to CarMax.  They did a quick appraisal, gave me a great written quote and did the paperwork in about one hour.  CarMax is doing a great business because dealerships like Mossy are deceptive and unreputable and treat their long-term customers poorly.

Don't do business with Mossy Nissan.   Period.

 
bob l. | 2013-05-31

Awesome Dealership!
I went in after the holiday weekend and bought a Nissan Altima and they still honored the special pricing.
Staff was nice and courteous, stayed late to help me.

 
Ron F. | 2013-05-19

This review is for the service department.  I like that they make appointments.  I arrived a few minutes early and a service rep came out within another few minutes and wrote up my oil change.  They said that I might get my car back between an hour to an hour and a half.  Less if I did not have the car washed.  My service rep had to go to lunch before my car came back but she did all the paper work and it was waiting for the other service rep to give me when the car was done.  Unfortunately you have to watch for your own car to see if they drive it up to the pick up area.  Part of the parking for the pick up area is hidden from view so if the lot person parks your car there you can wait forever because no one is going to notify you.  So I had to split my time between reading in the lounge and getting up every few minutes to see if my car had come up.  The car was ready sometime between an hour and three quarters and two hours which seems like a long time for an oil change.  The car did not appear to have been washed.  They did try to upsell me on getting my tire pressure light diagnosed but hey! I already knew it didn't work so I declined.  But when I got the car back, that section of the dash was loose and rattled and buzzed until I tightened down myself.  Seems to me there was a bit of unauthorized poking around.  The noise level from the engine is also materially higher in the interior now than it used to be.  So I am a bit disappointed.   I love the car though so I will look for a better service experience.

 
Jim W. | 2013-04-28

I took my car to get the tire repaired at Mossy Escondido on the 6th of April.  On the 8th I noticed the same tire was losing air so I took it to Mossy Nissan Kearny Mesa as it was closer to my house on the 13th and explained it had already been repaired.  They told me it couldn't be repaired again (without looking at it) and said I'd need a new tire but there were none in stock and it'd cost about $200.  I explained I had purchased the Maintenance Plus (highest level) agreement and it included tire replacement.  They said they didn't know anything about this and I'd have to wait until Monday to find out whether it was covered.  I told them I'd be out of town but to leave a message and I'd get back to them.  They never called.

I called the dealer on the 22nd and left a message with a nice young lady who explained all the service advisers were busy but one would call me back. No one called me back.   I called Nissan North American on the 24th to complain and they called the dealer.  When NNA got back on the phone she explained all service advisers were busy but someone would call me back.  No one did.  I finally took my car back to Nissan of Escondido since clearly Nissan of Kearny Mesa didn't want/need my business and they said I had picked up another screw.  They repaired the tire (for free), washed the car inside and out and sent me on my way with a free bottle of ice cold water.  Lesson learned.  I will only take my car to Nissan Escondido from now on.  Very poor service from Nissan Kearny Mesa.  They have never called me back and it's now the 28th.

 
Jasmine H. | 2013-04-24

Service department review.

I brought my 2011 Rogue in for it's 15k mile service yesterday. I had made an appointment ahead of time online (kudos for that, SO much easier than calling an being redirected and waiting on hold like most dealerships!), so that when I pulled into the service area they were aware of what I wanted done and didn't try to upsell me things I knew I didn't need.

Devon was a big help, very courteous and didn't treat me like a moron because I am a woman. Kept me apprised of the status of my vehicle and also offered me a rental because I need to have my temperature gauge looked at and it will take 4-5 hours to inspect. I will definitely continue to have my vehicle serviced there!

In fact, I already made another appointment for next week to have the temp gauge checked!

 
James S. | 2013-04-18

Was told by them that I would probably need brakes redone at next service, since down to 3 mm left.  Fortunately, went to an independent referred to by a friend as honest for my next service.  They told me about 70% left on rear and 80% on front brakes and no need for a brake job.  This supports the fact that the Nissan dealer tries to upsell you with worthless fuel system services and other crap.  I've noticed others have noted this about this dealership.

 
Carrie J. | 2013-04-02

-Review for service-
I've been fortunate to only need routine maintenance on the Nissan vehicles that I've owned. I always make an appointment ahead of time and am in and out in about an hour for an oil change. I've never felt like the service advisor is "upselling" me on more maintenance and if a recommendation is made on future services...that's all that it is. A recommendation. The waiting area has wi-fi, a flatscreen, and a kid's play area.

 
Paul B. | 2013-01-28

I went and had my transmission fluid changed.  Driving up, there was not a service person to help. They  moved them all inside the main building. So a employee told me I had to leave my car and find a service person to help me in the next building.  They didn't come to me and provide the service!   Then when my car was done, it sat in a parking space for 20 min  until the service adviser was done helping new customers.  That is on top of the car wash that took 20 after the car was done with its service...  In the past they would drive the car up to the door, the cashier would take payment and you would leave.  Now you have to wait on the service adviser to be done with others before they can take payment and give you the keys.  They must be under new management, when it comes to service and customer's time  they have gone down hill..   The service process is not customer friendly!

 
adam k. | 2013-01-20

Awful customer service. Promises not kept. Avoid this place at all costs.

 
Raquel M. | 2013-01-19

This place is awesome. I felt very comfortable purchasing my vehicle here. No pressure, and they made sure I was happy with everything. I would totally recommend this place to everyone

 
Chris R. | 2013-01-14

I can't believe this dealership has been in business for so long and that the Mossey Corporation is not paying attention to the idea of good customer service (I think this place needs an undercover boss reality check). Our vehicle was dropped off Friday night and the keys left in the drop off box for a Saturday AM appt.  On Saturday at Noon WE called service to check on the progress, they siad they did not have our vehicle and after a long conversation and a return phone call from them they found our keys and our car.  We explained that we had a recall notice and were having transmission issues. After a service rep tried to kiss off the unimportance of the recall, he advised that they would get to it later in the day.  At 5:10 PM when we did not here back from service, WE again contacted the sales dept who put us in touch with Matthew in service.  After a series of excuses about being short handed and not getting to the vehicle, this individual thought it would be ok to keep our car until Monday with out our permission.  He continued to offer additional excuses and could not answer why we did not receive a call to pick up our vehicle and why it was not inspected. During the conversation he told me a few times that he was going to hang up on me because he did not need me to interupt him while he was speaking. Well because he used the tactic of continous speaking incircles and not anserwing my questions I had to interupt him to get a direct answer. I asked him who owned the dealership and he did not know and he gave me the service managers name but said he was gone for the day.  After trying to tell me that he had told my wife at noon they would not get to it that day I told him that was not true. He hung up on me.  I phoned back and spoke to Lucky the Sales Manager on duty. He told me to call the service manager on Monday, Lucky retrieved the car keys from service and told me to come and pick up the car from him. He also provided me the names and numbers of the mangers to contact and told me that the dealership was owned by a corporaaation.

I guess this is what happens when a company gets so big that they don't take the time to train employees on costumer service.

 
Evelyn E. | 2013-01-05

Bought a 2013 Nissan Maxima this past weekend and I love it! Shawn Collins helped me out and was a great help with meeting all my needs with my brand new car. Excellent service from Shawn, so ask for him when shopping for a new car at Kearny Mesa Nissan.

 
Emily S. | 2012-12-29

This review is for their service department. I take my Nissan here for oil changes and service. I like that they have coupons on their website, I always take advantage of those. Also, you can purchase a package deal for oil changes, I believe it's $50 or $60 for three oil changes which is a pretty good deal. They also wash your car for you which I love.

One huge complaint that I have about Mossy, is that they always try to upsell me and tell me that my car is in need of a long list of repairs. I don't know if they do this to everyone or if they just do it to women, but I really hate it.

As far as my research has shown, their prices are pretty comparable to other smaller "mom and pop" repair shops.

 
Jason N. | 2012-12-09

-Review for service only-

I had come from Pacific Nissan because that place was unable to do some programming thing with my replacement key.  They were going to charge $125.  Turns out Mossy was (a) able to fit me in on really short notice; (2) only charged me $40 for it (instead of the $125 Pacific Nissan would have charged me had their computer worked) and (3) they washed my car for free and without even asking me.  Dustin was great.  Thanks!

 
Bobby T. | 2012-12-01

Owner of a 2010 Altima

After getting serviced at multiple Nissan locations, this is by far one of the best and most well run locations.

There was excellent service as well as commitment to satisfy the customer's needs.

I highly recommend Mossy Nissan.

 
Mike D. | 2012-11-30

I scheduled an appointment for a warranty repair for 7 a.m. which I arrived early for.  A service representative met me and graciously took me in to start the paperwork.  He said there was a technician on site that could start the work immediately.  I intended to take the shuttle to work and pick the truck up later in the day.  He said he could have the work completed in about an hour so I waited.  The work was completed in a little over an hour including washing the truck.  Great service!

 
Brian C. | 2012-11-25

I bought my 2013 Nissan Pathfinder SL from Mossy, and the customer service was on par with what I d expect from my BMW dealer...See More
I bought my 2013 Nissan Pathfinder SL from Mossy, and the customer service was on par with what I d expect from my BMW dealership....top notch! I never expected the level of customer service and care I received. The deal I received was great. The sales staff worked with me to get the deal I wanted! My first Nissan and so far I'm very impressed. Keep it up Mossy!  Lucky and Steve you guys did a great job!

 
Matt W. | 2012-11-23

I worked with Brian last year to buy my 2012 Altima and it was a breeze. He let me know what options were available on the different models, but didn t preasure me into any options that I didn't want.

Service since then has been awesome. Bought a group of oil changes for a discount and have my complimentary morning cup of joe while I wait and the car comes back washed.

 
Malika L. | 2012-11-14

Let's start w/ the bad, shall we?
*So they say appointments are better & they will be able to get to quickly - so is that why 4 cars w/out appointments were taken before mine? They finally got to me, about 15 minutes after my scheduled appt. Appointments should be taken as a priority, no?

*Wait time was a bit long, I fortunately brought study materials.. but if I hadn't - I definitely would've wasted a few hours of my life sitting around doing nothing. Don't forget though, there IS a shuttle that can take you home if you'd like!

& for the good...

*Robert was amazing, he worked quickly once I was finally serviced. He was friendly and approachable - I didn't feel rushed on making decisions on which service I was going to get. I didn't feel pressured by him to fix the additional problems they found.

*E-oil change deal is awesome. Just got my 2nd one done today! Definitely helpful if you plan to stick around the area for awhile.

*They said 2 hrs for my 30k service - it was exactly that. Just be prepared for all the other stuff they find that might need to be fixed! =P

*Washed & vacuumed car looking great & instead of looking through my car to find my wheel lock - they just asked. Nice to know they didn't just rummage through my car to find it!

Overall,

Good service. I'll definitely come back - thanks Robert for all of your help!

 
Suzanna L. | 2012-11-04

This is merely a service center review, because I actually was not a fan of my car buying experience here. Obviously, I own a Nissan and since it's newish I am pretty diligent about getting oil changes and such. The oil changes are priced pretty competitively, especially when you purchase in packs of 3- used to be approx $15 each, now I think it's about $20. This includes a quick exterior car wash. When I went in recently, the service person asked if I wanted to get some scratches on my left rear bumper area fixed, and I said no. He was like, oh I'll do it for free. I'm just going to wipe that paint off. And he did! He got it pretty cleaned up. Overall, personnel are nice and friendly. As for bigger services, pricing is pretty out of control. But, this is a good place to do the oil change thing.

 
Ajar V. | 2012-10-24

They are CHEATS.

I leased an Altima in 2010 from them and regret that transaction to this day.

They deliberately made me wait for four hours, revealed the lease return fee at the very last moment, and also told me that they knew that I had visited the other Nissan dealership the previous day.  I was so pissed up and enraged at the lease signing time that they CLEVERLY made me sign the lease for  39 months instead of 36 months which I had wanted to be.

The car is a piece of crap, I had to change its tires in the first six months!

I would NEVER recommend them to anyone

 
Thomas O. | 2012-10-21

Dustin and the rest of the team at Mossy Nissan in Kearny Mesa have always provided great service for me and my car at fair prices.  I count on them to keep my 350Z running safely and extending its life with their exemplary service.  Dustin always explains what the maintenance technicians there will be doing with my car and provides a ride to and from my house.

 
David W. | 2012-10-17

These guys were quick & efficient when they helped me with my 2012 Xterra.

 
Fred T. | 2012-10-12

Good service.  I originally bought my Leaf there.  I used their service twice - very quick to book online and no waiting once you get there. I used their service once for a recall (to upgrade SW) and another for tire rotation and battery check.  They did not try to upsell to regular service which is not much more than a regular battery check.  Always professional and washed my car free also after each service.  The only complaint is the longer than normal wait (estimate 1 hour but took closer to 2 hours). They do have Green mountain coffee and a nice waiting lounge with wifi.

 
Marc A. | 2012-10-04

Originally called about a lease and had a quick response! No pressure and all the details were given up front. Drove off in the new 2013 Nissan Altima.

 
Leesa N. | 2012-10-02

I leased a 2011 Altima from Mossy Nissan KM last year and it was a good experience. I had only brought the car in for oil changes over the last 14 months, but the people in the Service Dept were always courteous and helpful. The Altima is a great car, but I really missed driving an SUV.  Last weekend I came into the Mossy Nissan KM dealership w/ my husband to test drive SUVs to see if I liked any of the Nissan models.  I was happy w/ my previous Mossy Nissan KM experience -- so I knew that if I just came in to test drive cars, I could still walk away w/ no pressure to buy.  Six hours into our visit (ha, ha) and after test driving several cars, I ultimately decided on an awesome 2012 Murano (note: it took 6 hrs bcz my husband and I wanted to be thorough w/ our car selection, not bcz of any haggling over price).  I want to specifically thank our salesman, Gustavo Ochoa, and the Sales Manager, Lucky, for making our car buying experience a very good one.  Gustavo was so patient and genunely nice (I never felt any pressure from him) -- I test drove 4 cars until I fell in love with the Murano. Gustavo was professional and friendly. He took his time showing me all the bells and whistles on my new car and synching my phone up w/ the Bluetooth.  If you go to Mossy Nissan, I highly recommend asking for him to help you!  And I want to thank Lucky for working w/ us on all the financial details.  I truly felt that he helped us get the best deal possible. There were no games -- he laid the cards on the table, showing us all the numbers and what he could do for us w/ regard to financing, rebates, trade-iin on our Altima, and other discounts that were available that we hadn't even thought of looking into.  Both gentlemen were great and I would be happy to buy another car from them again in the future.  P.S. My experience at the end w/ Osama in Finance was good.  He knew we were tired (by that time we clocked 7 hrs at the dealership) and helped us quickly through the mountains of paperwork w/ no pressure to buy any of the "extras" the finance people are required to offer w/ the car.  Thanks Mossy Nissan for "moving" me into my Murano.  I love it! :-)

 
S O. | 2012-09-09

Been going to Mossy KM for service for years.  Not as expensive as I would expect for a dealership, and not much more than non-dealerships.  They have always worked with me to resolve my concerns, show me what is wrong, etc.  I was recently frustrated that I had to pick up my dead battery, bring it to the place I bought it to get it replaced under warranty, then bring it all the way back to complete testing.  However, after replacing the battery and completing the tests, everything appears to be running well.  I am still concerned that the battery failed in 2.5 years, but much less expensive then a new alternator or starter.  They also found a loose bolt during the inspection that could have resulted in a much more costly repair if not found.

 
Mike H. | 2012-09-05

We are long time customers of Mossy Nissan. We ve bought 2 new cars and one used car from them. Every time the experience has been great. No pressure pricing and sales people makes us want to return. We also use the service department and are very satisfied with them as well.

 
Chris P. | 2012-08-24

Obviously a little pricey and sometimes theyll try to get you make some extra repairs, but what dealer doesnt?  If you know a little bit about cars youll be ok.  I've never brought my 350z here for any major repairs, but I would feel fine bringing it here since they have a labor warranty.  no bad experiences yet.

 
Joe H. | 2012-08-23

I have a 08 Nissan Altima I took for an oil change and new tires.  

When I called to make an appointment I was told my Altima was eligible for a special they were running where you buy 3 tires and get the 4th for a dollar.  When I show up they are running the special but the Altima doesn't qualify.  So it ends up being about $150 more than I was quoted over the phone.

I also requested a shuttle when I made my appointment.  I showed up for my 7:45 appointment on time, but the shuttle wasn't able to take me to work until almost 8:45.

Overall the staff is friendly and the service seems to be done well, but they really need to figure out their shuttle and their promotions if they want repeat business.

 
Sue K. | 2012-08-21

Do not go here!

The staff are very dishonest and they do not fix your original car problems!  First off, I had a "service engine soon" light on in my car for while and it did not turn off no matter what I did, but my car never had any problems running or starting.  But, one Sunday morning after I finished running the San Diego marathon, my car did not start.  I got it promptly restarted by a nice tow guy who I called from a nearby restaurant.  I went to an auto parts shop to see why it did not start and they told me my transmission belt needed to be replaced.  So, I went to the Nissan Dealership to get it replaced and the "service engine soon" light to be fixed.  So, to do all that plus labor, Robert told me it would be around $400-$500.  Ok.  I can deal with that price.  They take my car in to the shop and fix it up, but then they tell me there are other problems underneath. I trust them, so I let them do their job. And then the final total bill comes out to be over $1,000.00. Seriously!?! And the "service engine soon" light was still not fixed! I am afraid to take my car back there to have it worked on again just so that they can tell me there are other problems that have to be fixed as well.

I am sure they will turn over backwards for you if you are a new car buyer, so the sales department must be tops.  But, the other departments are a bunch of stinky bales of malodorous leprechaun poop who sell dishonesty and untrustworthiness instead of prompt, attentive, and specific service. I need to fix this light to pass a smog check, but I am so nervous about who to go to now because I do not want to be lied to again.

 
Mark Anthony A. | 2012-08-06

Bought my 2012 pathfinder here last night lowest price in town dont need to negotiate. Traded my 03 xterra they paid a fair amount for it. Went home parked my 98 240sx outside to make room for the new SUV, woke up 240sx is gone. Went back to kearny mesa mossy. Told them i want my xterra back. No questions ask, Ali the store manager said its fine. Thanks u guys    We will buy a car here again for sure. Oh yeah bought the xterra here too. As u can see all i have is nissan cars ever since. I stick with the brand i know that is reliable. Just like mossy.

 
K O. | 2012-08-04

Never ever deal with Mossy Nissan.  I bought my car from this dealership certified pre-owned as a repossessed vehicle with low mileage.  It is a great car that runs well, but what is really frustrating is that the sales people outright lied to me about the car's functions, talked about giving me two keys and only gave one, and then once you get to the final signing of all the papers and payment, they upsell you on all these things that you do not need (ie an extra security system, extended warranty, gap insurance, etc) by not taking no for an answer.  They really know how to run you down and get extra money from you, as if car buying wasn't stressful enough.  

After the purchase I never returned, not for any service, not for anything until today, and today is the reason I am absolutely disgusted with Mossy. I was looking to sell my car due to relocation for a new job and not needing a car anymore.  They gave me an offer that was so low it was actually insulting (I know I am a young female walking into a dealership on my own, but I am not an idiot and know what my car is worth).  

Mossy absolutely lowballed me on the estimate.  Starting with something $1000 lower than the KBB trade in value, listing everything in my car as "fair" including the interior.  I do not have a dog, I have never actually had a passenger in the back seats, it needs to be vacuumed, but at worst, it is in good condition if not excellent, there are no tears, scratches or stains in the fabric, but they subtracted $150 for the interior, on top of the low estimate of listing it as fair.  They subtracted $800 for new tires.  I have been driving on these tires for 3 years, they are not worn out, and I can tell you for sure when I bought this car certified pre-owned from Mossy the tires were not worth $800.  They subtracted $1250 for mechanical repairs.  They did not start up my car, they did not take it on a test drive, it has less than 20,000 miles on it and it has been maintained by another nissan dealership, was recently given an oil change and passed all points on the inspection.  You know if there is even a hint of anything wrong with a car in an oil change the mechanic will not hesitate to suggest a repair.  They also subtracted $80 for smog, which anybody who has had their car smogged knows should cost $50 at most, but it is even more insulting that my car is not considered old enough by the CA DMV to even be required to get a smog check for registration.  In the end, the offer came out to 1/3 of the price I knew they would turn around and sell my car for, $2500 lower than what I was offered a few blocks away at carmax and 1/2 of what I was offered at  Pacific Nissan.

All in all, I would not recommend dealing with Mossy, not for buying a car, not for servicing a car, and not for trying to sell your car.  I have had some really great customer service and parts and service experiences at Pacific Nissan and I would highly recommend dealing with them instead of Mossy.....Mossy will screw you in any way they can.

 
Angie L. | 2012-07-29

Took my car here at Mossy Nissan Kearny Mesa last week for my regular oil change and my wait time was only 45 minutes.  The waiting area is so comfy that I didn't even notice the time.  Hey, free coffee (KEURIG), water, donuts/pastries are a plus.  They also have a separated children's play area.  The staff are all professional and polite and they have yet to disappoint me.

 
Nazira K. | 2012-07-23

I took my car to change oil at Mossy Nissan, even though I drive a Toyota, I had a coupon and was so happy I went there...The customer service is awesome; the waiting time was only 1 hour and they even washed my car as a courtesy (as a busy single mom, I really appreciated that). A day prior to the appt I received a reminder call, which was great. Thank you all for doing such a great job.

 
Rolando A. | 2012-07-18

Mossy Nissan is an awesome place, I have been going there consistently for 15 years, the service is great!

 
Rudy D. | 2012-07-10

i take my pathfinder here.  THey do ok job.  They do try to upsell you service, and they always forget to leave my 20 or whatever point inspection sheet inside the car so i never really have all the details on my inspections.  They could do a little better.  They are friendly and quick, but i think they could be more attentive to the cars.  Maybe hire more mechanics or something.  who knows

 
David M. | 2012-07-03

Awesome experience working with Muaz, Lucky, and Sam. These guys were willing to go the extra mile to make sure i got exactly what I wanted and was happy without feeling pressured to buy. Muaz knew the car I wanted and made sure I got it.100% recommend going to them for your new car.

 
Lauren T. | 2012-06-29

Some of these other reviews of the service center are giving me some doubts, but I'll throw my two cents in...Since buying my Altima coupe in January (a smooth experience at the dealership), I have taken two trips up to the Mossy Nissan service center. One was for a regularly scheduled 3,000 mile checkup and oil change (I was charged about $30 for this service). The second trip was my punishment for being a dumbass and letting my car run out of gas. After driving around on E for awhile, the car started acting a little funny so I quickly made an appointment and hauled my butt and my coupe back up to Mossy Nissan for another checkup.

Both visits I had the pleasure of working with Gabriel, and he's the best. The second time I went up, he kept my car for about four hours until they were able to duplicate the rough idle I was complaining about. The option of a rental car or shuttle was offered. Everything ended up being all right with the car, I wasn't charged for anything, and Gabriel didn't make me feel like too much of a tool for letting my car run out of gas. The service is friendly and professional and they washed my filthy ride for me, saving me another trip to the carwash (if I'm too lazy to get gas you can guess how I am with carwashes). I won't hesitate to bring my car back up to Gabriel in the future for checkups and any other issues.

 
Wayne D. | 2012-06-10

I bought my first new car from Mossy Nissan Kearny Mesa a year ago.  The experience was excellent, up until the very end.  When the finance office door shut the experience went very south.  After an email to the General Manager, I was invited back, and the wrong was corrected.
Fast forward a year and I went back to Mossy.  I was hoping that my being a former customer/client would work in my favor.  Right from the get go, the staff was friendly and efficient.  The one person that really sealed the deal for me was Brittney.  I believe she is the General Manager of Sales.
She was accommodating, pleasant, and knowledgeable.  Her no nonsense approach was exactly what I was looking for and, plain and simple, she knows her shit.  She worked with what I gave her, staying within my guidelines, and came up with a deal that I could live with.  It was a great deal at that. At one point during the process I said to her "I trust you", and that brought a smile to her face.  Words you don't always associate with someone selling you a car.  
Taking the time to write this review is the least I can do; it's my way of saying thanks to the entire Kearny Meas Mossy Nissan family.  I have already recommend them to several friends, and will continue to do so.
Thanks Again, and I'm loving my car (thanks for the gray!).
Sincerely,
Wayne Douglas

 
Monica R. | 2012-05-30

We bought a Nissan Rogue 1.5 years ago, which I absolutely love. I always used reputable garages for my simple oil changes, etc. However the customer service is awesome here, and the prices for services are comparable or less expensive than other places! So I always take it to Nissan in Kearny Mesa for service. I have been so impressed that I actually look forward to doing business there, with the coffee and treats while you wait, clean waiting rooms with TVs and a ride back to work if needed to boot! We were so satisfied we just bought a Nissan Altima on Memorial Day!! We are setting a trend in our neighborhood, as a neighbor bought a Rogue recently after seeing mine. We love it here and brag about their service all the time. Their service online for buying a car is awesome too, great deals and if you do go in, they dont follow you around bugging you like most car salespeople at other lots.  Very very personable! Thank you Nissan!

 
Catrena H. | 2012-05-26

Shout out to Jeff, Mark, and Brittany for making my car buying experience a good one!!! Ohh and i can't forget about Kevin the finance guy for making sute i wad informed without making mr feel pressured

 
Robert Q. | 2012-05-24

AWESOME. We went to two other dealers before coming here. Just straight foward and no games. Dealt with Abdul Mahmood and Dan Sorensen primarily, they were extremely helpful and we got exactly what we wanted. Great follow up too, they're not just interested in making a sale but keeping you as a long term customer. We also dealt with Sam in the finance dept and he was the same way. Sales Manager followed up later too. Seems like everyone here is really on the same page, treat you right and keep you as a long term customer.

 
Emmanuel R. | 2012-05-22

If I could rate this dealership a zero or negative, I would.  This review is long over due.  A couple years ago I randomly stopped by this dealership to check out an 05 daytona blue anniversary edition 350z.  It was advertised for a bit under $18k and seemed like a sweet ride so I checked it out.  Totally pressured to buy the car and after test driving the car two times, I finally gave in to buying the car.... my payment was more than I wanted, but of course I fell in love so I just decided to bite the bullet. SO this dealership basically made up everything, they exaggerated my income, said I worked at my current job for longer that I did, ultimately it got me the car which was awesome, but shady altogether.  I drive this car for about 3 weeks, and I get a call saying that I need to come in to fill out extra paper work, and being that this was my FIRST vehicle purchase I assumed it was normal.  So when I go back, they say that I was never originally approved for the loan I  signed for and that the terms changed and my payment would be around $600 a month with a three year loan.  At this point I was in love with the car and wanted to keep it.... they gave me the option for choosing another silver 350z and they showed it to me completely dirty, not detailed, scratched, basically a fresh trade in that was in horrible condition, it did not appeal to me so I chose the higher payment.  What was I thinking?!  Looking back now I could have totally walked away from the deal but this dealership is shady and totally took advantage of me and gave me no other option and I will never purchase or even look in the direction of dealership again.  Sleazy car sales people, rude service, they were nice to me when I was signing documents but when I had an issue and wanted to talk to someone, no answer.  DO NOT TRUST THIS DEALERSHIP!!!  I ended up trading in this car for a nissan sentra, which I hated.... I mean from a Z to a Sentra?  Downgrade, but I ended up with a lower payment because the car was new and rebates, etc so I had to do what I had to do.  The best part is that they were transferring the car from National City and wanted me to sign documents and buy it without me ever even seeing the car... what a joke.  Longest story every, but I ended up trading this car AGAIN but through Mossy Oceanside.  They are awesome there.  I forget her name, but there is one lady that works there and does internet sales and was the most helpful person ever, I believe her name was Julie.  I traded towards a brand new altima coupe 2.5s with 2% interest and Black Friday rebates.  Shady Kearney Mesa was raping me at 12%... how is this possible with an 800 credit score???  Definitely learned this all the hard way, but now I know what to do when buying a car and where NOT to go.  Worst first time buyer experience ever.  SHADY!

 
Mary R. | 2012-05-10

There is a complimentary rental for the service for long-term fixes/repair and also complimentary shuttle for short-term.  I used both.  Instead of Friday being my picked up date which is the date that the adviser told me for all the changes, the service adviser called me in late afternoon that it will be on Saturday.  Unfortunately, I got scheduled on Tuesday after giving them a call.  They didn't call me initially.  I guess they are so busy.  So it's already 4:30pm and I'm wondering what happened to my car on Monday.  So after giving them a call, the adviser said that the parts didn't come and they can only service it the next day. However, I cannot pick it up on Tuesday. So I went on Wednesday early in the morning.  I guess it wasn't that bad.

They have to replace the suspension, brake pad, oil change and filter.  The oil change is already part of the plan that I bought before.  Therefore the oil change is not part of the 1400. I went there for the oil change initially but there are some issues other than that when they checked.  I'm already expecting that because I'm really experiencing some shaking in my car.

My service cost $1400 less discount that I got from the mail.  actually the labor is the one that is really expensive.  I think it was $800 + $600 on the parts. They gave me 10% discount as the service is late.  I have a 10% discount from mail but it cannot be combined from the 10% discount that I got from the service adviser from being late.  I have another discount coupon for the service.  All in all I got nearly $200 discount.

There is a complimentary coffee, bottled water and donut in this store so I availed that.  Awesome!  at least I need to be happy for some freebies.  Though I'm not a donut person.  But I was really hungry that time that I came in early to pick up my car on Wed.

I like this store because it is neat.  Though, service may be expensive.  But I guess, I just trust the Nissan dealership because I bought my car from Nissan and I don't want fake parts.  I also trust that so far, the service that I got from this store has no problem.  They are very honest if you don't want their service then it's alright.  They will not push you into anything.

 
Diana F. | 2012-04-29

Took our 2006 Titan in for the 60k maintance service. We needed some repairs and Ok'd them. Picked up the truck but still had a few issues. Brought the truck back and they had a mechanic stay overtime to look into it on a Friday late afternoon. They gave us a very fun rental car and we had the truck back Sat afternoon- a new dream truck. Not all the time do things go well but they were exceptional about customer service and satisfaction. The General Manager made time for us and exceeded our expectations. Wow!

 
Richard C. | 2012-04-16

Although the customer relations have been a very positive experience, I have utterly lost my faith, both in my 2010 Murano and in the technicians ability to fix it.
A couple months into my ownership of my Murano, I was driving in northern California and the sunroof blew up (from the inside out), it was like a bomb went off.  There was no overpass, no cars in front or behind me....it just blew up.  Nissan "fixed it", but I had to take my car back to them 4......yes 4 times to get it back into working order.
Fast forward to a month ago.  I got my oil changed from a third party, and they informed me that there was coolant leaking from my engine.  I now just got my car back after taking it back to them.......3 times.  And a total of 3+ weeks in there "care".
I hate to say never, but I'm pretty sure I'll never own another Nissan again.

 
Jennifer M. | 2012-04-16

I am never disappointed when I visit the Service Dept. at Mossy. They are incredibly efficient and know that I am on a time crunch when I bring my car in.

 
Alice S. | 2012-04-12

I purchased my sentra here a couple of years ago and always got my repair and oil change done here. I just got my oil change done last week Sarah was the person who helped me out with the service. I am currently 7 1/2 month pregnant with a 2 year old toddler and my husband is in Afghanistan so I had to do everything on my own so she made sure I get the service done as quickly as possible and brought paperwork to me instead of making me go and take care of it myself. When I came back to check on a leak they lended me a car with no charge even if they are not quite sure how big of a job this will be and Sarah assisted me with the car seat switch since its a bit difficult for me to watch my son and take care of the car seat. I got a call an hour later and found out the repair is covered by warrantee! And when I came back to return the car I had another service guy help me watch my son who was asleep in the car while I took care of the paper work with Sarah. He even helped me carry my son in his car seat to my own car so I don't have to lift anything. They made sure I was all set to go before they all went back inside. Thanks to Sarah and some of the other staff they made it so much easier for me to get this repair done. They definitely went above and beyond for me. I will keep going back here for car service.

 
Lisa H. | 2012-04-04

This place is a law suit in a hand basket.  I was sold a Rogue 5 wks ago from Brian, and traded in my Mazda to put twords my new car. I was receiving calls from Mazda asking me for payments on my old car that they apparently never paid off, it was just sitting on their lot, because apparently they couldnt find me financing??? Okk let someone drive off your lot with a new car and reasure them everything is ok then this. I get a call from them 5 weeks after my so called purchase that I needed to return the car and pick my old one up. The finance department at this place is a total joke! They dont communicate with each other let alone financers on your behalf.  Well now my payment for my old car is almost 6 weeks late, thanks Mossy Nissan!! Nobody wanted to finance me when they see that I was this late, and Mossy Nissan didnt want to own up to their mistake "thats what lawyers are for! :)" Lucky for me I went to Pacific Nissan the very next day  (as they are the only Nissan not owned by Mossy in San Diego) and they found me financing, paid my car off and put me in  a better car, a Rogue S, instead of the base modle with 20,000 less miles! So things do happen for a reason, I just feel bad for Mossy Nissan cause this war isnt over! You dont screw with a single mom & her credit!

 
Elliott C. | 2012-04-04

If you are in the market for a car, these guys will make it easy.  I had a very pleasent experiance.

 
Sanel L. | 2012-04-03

Mossy Nissan in Kearny Mesa, highly professional, the staff very friendly and timely. I was so impressed with them the first time I went about a year ago, that I now have almost all of my staff in my office that has a Nissan go to this specific location. I was just there once again yesterday and it seems that the service I recieved a year ago has only enhanced and become more professional. As if that was possible.

Great job guys, you have a loyal customer in me for sure.

 
Karen L. | 2012-04-02

I didn't buy my car here but I get my car serviced here, and I'm not a huge fan. The only saving grace for this place is that they have a good deal for oil changes - 4 for $50. I used up my last one today and am almost done with grad school so I'm happy to say I probably won't be coming back here any more! It took them over 2 hours to get my oil change done and it wasn't even busy. I had to get up multiple times to ask how much longer it was going to take and got back the usual (and totally inaccurate) 10 minutes. When my car was finally ready, again I had to walk up to the register and get the keys myself. They also recommended that I replace my front 2 tires for a hefty $375. I'm no expert on car parts, but please, I think I will stick with my Korean mechanic hook-ups back home. Knock on wood that my tires last me until my next trip to LA haha.

Anyways, the oil change card is a steal, but I don't get a sense of friendly or efficient customer service here. Especially when I feel I should be getting top notch service considering my car was bought brand-new and is not even 2 years old! Hrmph.

 
Sara L. | 2012-04-02

I have had trouble with them since day 1. We had a Deal for 3 oil changes and this was one of the places listed and was closest to my job so thats where we decided to go. The first oil change was fine. The second one they broke my dip stick (they replaced it for free 3 days later) and my oil pan (a $350 fix that we took to our trusted auto guys). The third visit was even more disastrous. They told me they couldnt do the oil change because my head gasket was blown (come to find out my 2000 VW Golf does not even have a head gasket) and that I might as well just scrap the car because it wasnt worth it to replace. The techs here are awful, absolutely terrible.

Thankfully the lady, Sarah, at the front desk was very nice.

 
Sean V. | 2012-03-31

Really great experience with the service department. Took good care of me and my car.

 
Mary Ann N. | 2012-03-27

The certified technicians here crap.  I had transmission problems with my 2005 nissan pathfinder and the dealership could not/would not do anything about fixing the problem.  When driving, the 1st gear would slip and surge into 2nd gear.  I initally had my car taken to a different mechanic shop and that shop confirmed my transmission problem, diagnosing the problem: my radiator was leaking into my transmission.  I had an extended warranty which would cover repairs but my warranty preferred that I take my vehicle to the dealership.  After having my car physically breakdown and towed to mossy nissan I thought this would be a "quick fix".  Boy, was I wrong!  The dealership did absolutely nothing!  They diagnosed the breakdown by plugging my car into a computer and saying I needed a new valve body.  They replaced it but my transmission still had the same problem but now worse!  Took the car back the very next day and test drove with the technician.  He confirmed the issue and said my transmission definitely had shifting problems.  I left my car and thought my car would finally get the transmission repair it needed.  Nope...one week later absolutely nothing was done and I was told to pick my car up and drive it around and hopefully my transmission would fail before my warranty runs out.  That was the advice of the all mighty service advisor.  Pshhh...yeah, no.  So I took my car to aamco, now my car runs like new.  

I give two stars because the dealership does have few conveniences compared to other shops.  Their own rental dept and a shuttle service.  But, even that falls a little short...the shuttle drops you off, but they can't pick you up.

 
S. G. | 2012-03-13

Too bad there is not an option for negative stars!!!!  worse mechanics ever!!!!  I have been breaking down non stop for 6 months....new transmission (in warranty) - new power steering pump (in warranty) installed incorrectly - power steering went out - ended up in a ditch at 9:30pm with my 3 kids in the car...best part - I had to pay for the tow truck to get my car back to mossy nissan.........now I am in still in warranty - whatever that means...I still have to pay $850.00 for something I complained about 6 months ago but this particular part is out of warranty - very convenient for nissan....called their corporate office....I was hung up on!  and no, I wasn't acting crazy or cursing... Nissan is not a good product and mossy nissan does not offer good mechanics to service the vehicle....I have to admit the service techs and sales at mossy nissan - people are very nice....but I don't have the time or money to waste on another nissan product...trading today for a toyota or honda.  DO YOURSELF AND YOUR FAMILY A FAVOR....BUY ANYTHING BUT A NISSAN!!!!!

 
Emily R. | 2012-03-09

Just went there this morning and I had no problems in getting my oil changed- bought a 3 oil change package for 60 bucks which is pretty good and got a free car wash and full visual inspection of the car.  They were upfront with me that it would take about an hour and it took just over that... about an hour and ten.  I did call ahead and make an appointment early in the morning, so they were expecting me.  The new facility is nice and has a big waiting room as well as a seperate area for kids (awesome for me and my 8 month old to sit on the floor and play; there is also a tv that wasn't on in the kids area, but i'm sure if I'd asked they would have put some cartoons on or something).  They also have complimentary K-Cup coffee & tea- yipeeeeee!  So, knock off one star for a little longer of a wait and a terrible selection of magazines (really, do people actually read "Cat Fancy"???), but overall, my first experience at Mossy Nissan Kearny Mesa Service was pleasurable.  I'm happy and will go back.  Also, they told me my front brakes are down to 3mm and I was like "oh, do they need to be changed?"  And the service guy was helpful; he said "actually you've got a little life left on them; we recommend changing them out at 2mm" and gave me an estimate on doing it there if I want to in the future.    Cool.  

If you are wondering, this facility is  WAYYYYYY nicer than the Pacific Nissan Service waiting room.  You don't have to put up with hearing all the noise and hustle of them actually fixing the cars... or with crazy people turning up the tv volume to ear piercing levels to try to overcome the noise.

 
Lauren H. | 2012-02-18

MOSSY NISSAN DOES BAD BUSINESS!!!   DO NOT BUY FROM THEM!!!

We had a recall on the steering column via Nissan about a month or so ago so we took the Xterra in to have it replaced. While driving down the highway after picking it up the wheel on the front drivers side almost fell off (I am 8 months pregnant and was driving a car what would have had both me and my baby killed). At first their service manager apologized but when the parts manager got on the phone he said it wasn't their fault.  In the end Mossy Nissan says that they don't claim responsibility, that the lug nuts must have come loose on their own (ALL SIX OF THEM).

Now the turn signal wiring is not working leaving me without turn signals on the car. We took the car back Mossy Nissan AGAIN due to the fact that something must have happened while replacing the steering column for them to just stop working. Again the dealership claims NO responsibility for this problem and wants US to give THEM $400 to fix what they had broke.

As of now I HAVE HAD ENOUGH with Mossy Nissan!!! My husband recently filed a complaint with the Bureau of Automotive Repair so we will see where that leads.  We will never buy another Nissan for as long as we live due to the HORRIBLE service that this place has shown.  

I am AMAZED while looking at all the RIDICULOUSLY HORRIBLE reviews on this dealership that something hasn't happened before now to change what's going on there.  

*********BUYER BEWARE!!!!! ********

 
Dale P. | 2012-02-08

I bought a car there in 1999, awesome experience, so I went back in roughly 2008 to buy another.  This time I bought a used 2003 Pathfinder that had been returned from a lease, usually the best way to go.  I found the one I wanted, and had full cash payment ready to go - no financing needed.

Problem #1:  The salesman DEMANDED I sign a form giving him the right to access my credit report AND make entries into my credit history.  I said NO because I was paying in cash in full, and my credit history was none of their business.  He said he needed "special permission" from management, which I eventually got after I literally stood up and said, "You can either sell me the car today with my FULL CASH PAYMENT or I am LEAVING and you can keep the car".  Absurd that they thought this was OK!!!

Problem #2: TODAY a mechanic noticed "something not right" with the tires on this vehicle.  He looks them up, we learn that the tires from 1999 and are FOUR YEARS OLDER THAN THE CAR!  So I am now riding on tires that are 12 years old and now cracking.  Since this was a lease return and cars returned from lease are fully inspected, the dangerous fraudulant tire switch could only have happened at MOSSEY NISSAN.

NEVER TRUST THESE PEOPLE!

 
Anh N. | 2012-01-31

Sales: ehhh...not too pleasant. You expect that when going into a dealership - but it doesn't get as bad as this. It's always good to know exactly what you want when going into a dealership - so my husband wanted a certain car, color, and ceiling price (max price we could afford).

They put us through what I like to call "negotiations 101" for 2 hours. It's like the sales lady there just got out of training on "how to negotiate." She went from "listening to the customer" "to playing hardball" and even threw out the "let me check with the manager" bit. Every time she did that - we saw her go into the break room - clearly NOT checking with any manager and come out with a figure that was pretty much her original figure - just displayed differently. We were very upfront with her (my husband hates to haggle) and told her our ceiling price at the get-go. We asked her to let us know if she couldn't do it for that price - and instead of just being upfront - she kept us waiting on and off for 2 hours while she "ran the numbers" and "checked with her manager." Needless to say - one week later, we found the same car in better condition at a lower price (ok - so it was craigslist...not a fair comparison).

Service: If it was the closest Nissan servicing facility - we wouldn't go here.

 
Michelle P. | 2011-12-30

If you have a Nissan and the only place you can go to get it serviced is this dealership, I would still try to see if you could get it serviced in El Cajon or Oceanside.

Every single time I've gotten an oil change, some idiot working there has forgotten to close something or just did a half assed job that I end up having problems with the car overhearing. EVERY SINGLE TIME. The last time I came to the dealership to get my frontier serviced it was because there was some sort of recall for my steering wheel and decided to get an oil change while I was at it. We dropped off my car around 9am and got a call around noon telling me to come because the car was ready. I get there and have to wait thirty minutes before someone tells me that my car isn't ready. After another 15 minutes of waiting for my car, I see someone drive it up to the pick up area and it's making this horrible noise. I then see a mechanic running out to my car and start yelling at the guy that drove my car. He runs back to the shop, comes out with some oil or something similar and opens the hood of my car and does work. He gets inside the car and drives it back to the shop... WTF.

When I talked to someone about my car not being ready and that crazy noise, they try to act like it was nothing, and when I mentioned that this is happened before where my car has overheated, they just try to blame it on someone else.

I WILL NEVER TAKE MY CAR HERE FOR AN OIL CHANGE EVER AGAIN!

 
Liz B. | 2011-11-29

So ordinarily I would never write a review for a business I haven't even done business with yet but the guys, especially Rob at Mossy Nissan made such a good impression on me that I wanted to!  I was actually kind of sad that we didn't end up buying a car from them because they were truly great to work with and you could tell they really wanted to earn our business. The next time we are in the market for a new car we will definitely go to Mossy Nissan first!

 
Jennifer L. | 2011-11-03

Top Notch Service!

I recently had the pleasure of working with Ron Moehlig in the service department.  My airbag light was on and the part needed to be replaced.  He made sure to explain everything so I could understand and helped me through each step including getting the rental car.  What really impressed me though was when I had to pick up my car.  I was in a rush and had a very small window of time to pick up my car.  I left Ron a message letting him know I would be in a hurry and that I wanted my car ready and waiting.  When I arrived he had done just that.  He made sure that the girls handling my service and car rental paperwork had it all ready to go.  I literally parked my rental walked in signed one signature and walked out.  The entire process took less than 10 minutes!  I was so very thankful that he had done that, I made my next appointment with a few minutes to spare.  That is TOP NOTCH customer service that you don't receive anywhere anymore.  I am so impressed and will continue to use their company and Ron in the future. .

 
Adam G. | 2011-10-17

I took my 2007 Nisan Frontier in for an Oil change, rotation, re balance, and a belt noise.  I am selling the car and wanted to make sure everything was ok.  $65 for a Rotation and balance was bad,  but when I picked my car up the belt noise turned into "sanford and son" car.  When I pulled back through to talk to my service rep, I asked what did you do?  My belt would squeak for about 30 seconds and now I cant hear my engine noise over the squeak.  Mark the service guy, got the head of the mechanics to look at it.  Older man with glasses, popped the hood, lifted his glasses off, looked between the radiator and the engine and said "Oh its your belt tension spring, needing to be replaced".  I asked all of a sudden this happened, you have had it for a few hours and did nothing to it?  "Oh no, I can see it, we don't touch anything"  Cost is $250, I drove it down the street to my normal mechanic, he said its just the belt($75), spring is fine.  I asked him to see if there were any wrench marks to see if Nissan loosen it, but he couldn't tell.  I sold the Truck and will make sure no one I know will every deal with this dealership.

 
Johnny S. | 2011-10-08

Took my pathfinder in today at 9:30 which was my appt time for an engine control module recall and asked them to do a basic tune up. I came back and found out a tune up was $700 dollars. I feel like they didn't do anything to the vehicle. They called and told me to pick the vehicle up at 5 but I didn't receive my vehicle until 6 and it wasn't washed even though on my $700 invoice it said that they gave it a complimentary wash. I wonder what else they listed on the invoice that they decided not to do.

 
James E. | 2011-09-13

Recently had my '05 Nissan Altima 3.5 SE in for service. I used to go to the Mossy Nissan in El Cajon, but was presented with a laundry list of items that I felt needed a second opinion. From beginning to end the process was easy and pain free. They peformed the 60k maintenance, replaced two motor mounts which I knew needed to be replaced, and a couple other minor repairs. There was no pressure about getting other things done, and they were honest about things that didn't need immediate attention. The pricing was right on target with industry standards, and having dropped my car off first thing on Saturday morning, it was ready for pick up by 4. Considering it took El Cajon 4 hours for the basic oil change..... yeah....
Let me say, my car runs like I just drove it off the showroom floor. It's been a month and I still can't get over what a great job they did for me. I am bringing my service business here over El Cajon and Poway.

 
Oren P. | 2011-08-11

Although this was the local NIssan dealership I liked best, I found that I could almost always get better service and any needed parts at a cheaper price by going to one of the many other auto repair shops nearby. If you need or prefer to go to a Nissan dealership, this may be the place for you - but you can also probably get whatever you need done by any competent mechanic both faster and cheaper.

 
Bre B. | 2011-07-20

My review pertains only to the service center.  I have not had any experience with the sales dept, and I am sure there are decent people employed there.

Service Dept... FORK OFF!!  You almost killed me.  Really.  I went in for a 60k service and you changed my brake pads.  Only you forgot to reassemble my right front brake, and while I was driving home it fell out and the wheel locked up.  Not a good thing while going 70 mph on the 15 freeway!!  I don't think I got much more than a simple apology.  Your Service Manager seemed to take ZERO responsibility for the problem.  It took weeks for you to repair the damage, all while sticking me with a crappy rental car.  

Mistakes happen, people are human.  How about a sincere apology??? Worst customer service experience of my life.  Yet you still manage to have an A+ BBB rating??? Shame on you.

 
M k. | 2011-07-01

Great service as usual with any other Nissan, they even have a shuttle to take you where you need to go while your car is being services. Fast, polite, efficient service!

 
Fiona M. | 2011-06-30

I should start by disclosing I have a fierce dislike for dealerships and avoid them like the plague. I have an 11 year old Pathfinder with 180,000 miles and no remaining warranty to speak of. When I walk into  a dealership for service, sales, whatever, I feel like a piece of raw meat in a lion's den with SUCKER tattooed on my forehead.  So having disclosed my bias against dealerships, I'll try and stick to the facts

I love my car, it drives like a tank and has been exceptionally loyal to me. I normally stick to my trusty mechanic at Dan Automotive in Miramar. Alas, my car is maturing and problems are somewhat inevitable at this stage.

My trusty Pathfinder wouldn't start one morning, the check engine light had been on for a while and finally, it gave out . I had my car towed to Dan's Automotive and he replaced the fuel pump. Unfortunately, the car still wouldn't start. Dan advised me, (forgive my ignorance here as I try to explain something I have very little knowledge of and even less understanding), the car computer was "locked up" in security mode. Dan told me I had to have the car towed to the dealer for a, "computer reset" job of some  sort. Dan indicated this is somewhat like rebooting a computer.

So I called Mossy Nissan, Kearny Mesa, explained what I needed, (trusty Dan reviewed EXACTLY what to say so I didn't get ripped off.) The service scheduling person quoted me $45 for the computer reset job and told me it would take approximately 30 min. Okay, so I tow my Pathfinder from Dan's Automotive to Mossy Nissan Kearny Mesa. I check in with their "service adviser" who confirms my $45 quote and 30 min time obligation.

I sit and wait in the clean, modern waiting room for 45 min. The "service adviser" comes in to tell me the computer "won't reset and the guys are going to lunch...this was going to take longer than expected." Sigh...

Okay, "service adviser" kindly offers me a ride home, but I'm set with a ride.  That was nice...???

At 5:00pm, "service adviser" calls me to report the computer is not resetting and it could be one of two problems:

1.) Some antenna associated with the computer needs to be replaced...approximately $365 with parts and labor

or

2.) The computer needs to be replaced...approximately $2459 with parts and labor.

They were going to try replacing the antenna first...if that didn't work, we needed to discuss the computer replacement.

BLAHHHHH!!! I hate hate hate dealerships!

I called Dan at Dan Automotive to report the "service adviser's" findings. Trusty Dan says, "no way do you need a new computer!" I'll call him for you. (THANK YOU THANK YOU THANK YOU DAN!)

So, the next day I get a call from "service adviser" who reports, "replacing the antenna worked!"

THANK GAWWWD!

I reported at Mossy Nissan Kearny Mesa to collect my car. The cashier checked me out and informed me the charges were $326.65 as opposed to $365 quoted over the phone. Okay...that was nice...???

They wash my car and had it ready for me approximately 30 min after I paid. Free car wash...that was nice???

A couple of hours after I pick up my car, I get a call from a female at Mossy Nissan Kearny Mesa who asks me if I found some "extra keys" in my car. Apparently, the service technician thinks he left someone other guy's  keys in my car. I check all around... no extra keys. DANG! I hope they find those keys! I would HATE to be the sucker who had their keys lost by the dealer.

So all in all, my experience wasn't horrific, but I am very skeptical of the "niceties" and VERY grateful for my mechanic, DAN, who I trust. I still avoid the dealer like the plague... Aside from getting me in and out with the $45/ 30 min original quote, I don't think they really could have done anything to diffuse by bias. But, obviously,  the person answering the phone can't know exactly what is wrong with the car...and my car is aging... But losing some guy's keys? Oh brother!

 
Aiyah S. | 2011-05-30

IN LOVE with my new Altima!  Talha and the rest of the sales staff at Mossy Nissan, Clairemont Mesa in San Diego took care of us, weren't pushy and I would definitely recommend them to anyone looking for a car.

 
Joe M. | 2011-05-16

The OEM Nissan battery with a life of 84 month just died after 2.5 years. I went in to see if they can replace the unit. Justin the service rep. told me that I may have to pay 25% of the replacement because of the proration of the battery warranty. Fine with me I said, go ahead. I had lunch, came back, had coffee, paid $27 and left with a good feeling having gotten the new battery almost for free. Yeah...... Thanks Justin.

 
Sam H. | 2011-05-16

Bought my X-Terra from them, 12 years ago. Great SUV! No hassle sale. Always great customer service, greetings and exit. Prompt attention, great service maintenance and detailed service history detail (1 recall notice in 12 years, always has current contact info) with comprehensive review before leaving. I'm in and out. Definitely feel like part of the Mossy Nissan family.

 
Rick R. | 2011-04-08

OMFG......you can't be serious to allow this to happen!!! I had my 350Z left door panel replaced! I had a sharp object in my glove compartment and you use it to cut my new left door panel??? This takes the cake!!!

INSPECT YOUR CAR THOUROUGHLY AFTER ALL SERVICES....

YOU HAVE BEEN WARNED!!!

It's just a 350Z, I think some of the guys there were jealous because I am a younger guy with that car? (I got mean looks from the Tech's there, for some reason... I don't know, but that was B.S. to destroy my car at your shop!

They did replace the brand new panel that was destroyed at their shop!
But I won't ever go back to this place!!!!!!!

I'd expect this from a third world country, but then again.......(I'll let you fill in the rest!)

 
Kyle J. | 2011-04-02

Your home for the 90 minute oil change! (A service, not a sales review)

I scheduled an appointment for an oil change, in advance, for a Saturday. I arrive, *early* to drop off my car so they can perform this mundane service task even Wal Mart manages to fulfill in 30 minutes.

Their service department took 90 minutes to change my oil. The cost was $30 (which is overpriced for an oil change they could have done 3 times over in the time they had.) I had to demand they not give it a "complementary wash" because I didn't wish to sit in their 60s art deco waiting room another nanosecond.

 
Kelly G. | 2011-04-02

This week I finally pulled the trigger on purchasing a new car. I have been looking for a little while now at all different cross over SUVs and other small SUVs but decided to go with a Nissan Murano. For the price and all the amenities, I thought it was a great deal and most importantly a great fit for me.

I went to a few Nissan dealerships in town but settled at Mossy Nissan-Kearny Mesa. The staff was wonderful throughout the entire process. Muaz Arshad was my sales consultant and was extremely knowledgeable and friendly.  

I highly recommend you visit their dealership if you are looking for a Nissan.  I test drove multiple models before I decided on the Murano and I enjoyed all of them.

 
Duy N. | 2011-03-24

Best car buying experience I had. Each time I bring my car in they are always friendly and helpful. I'd refer them to anyone.

 
John W. | 2011-03-22

Received my 15K mile check up notice in the mail last Friday.  Called to schedule an appointment with Danielle.  Asked her to connect me with Mossy's very best asset, Armando, in the service dept.  Danielle replied she'd never heard of him.  11 years on the job Dani-girl and you've never heard of Armando?  Hilariously impossible!  You and and your staff at Mossy are a pack of fools if you believe customers won't find him and MOVE ON!

Took me 2 secs to locate Armando--happily, and very busily employed by your competitor--Pacific Nissan.  Thanks for saving me the dough and extra mileage.  We'll be doing business with Pacific Nissan from now on.

 
Brandy L. | 2011-03-01

I bought my car here, so I've always come back here for service. While it has gotten a facelift over that time, the improvement is only skin deep.

The cashier on one visit was so snotty to both her coworkers and me that I felt the need to mention it to the quality assurance caller the day after one of my services. I received an apology and that same cashier was a lot more pleasant the next time.

I noticed that everyone else was getting their cars washed. I wasn't. ??? So I started asking specifically for cash washes post service, but only got them sporadically. Really don't get that one at all.

I put up with this place for 2 years now, and I started having to put air in my back passenger tire. I called to make an appointment and scheduled an extra long one because I told them I thought it was time for new tires. I left my car all day and never heard back, so I figured they were able to patch the tire after all. Nope! I go to pick up the car to be told they couldn't fix the tire. I was irritated they hadn't called to confirm my new tire purchase which I'd already told them I thought I needed, but decided to try not to let it bother me and I scheduled an appointment for lunch time a few days later. They needed to order the tires I needed. I told them the price I was quoted someplace else, $225 less out the door, and they agreed to match it.

So I show up for my next appt, I tell them I'll wait and head to the waiting area. 1 hr and 20 minutes later, my service advisor comes to tell me that the tires they ordered don't fit. Huh?! But he has some Bridgestones that are just as good. I agree, mostly because I needed to get to work. Another 35 minutes, and the Bridgestones don't fit either. They put my bald tires back on and sent me on my way. I'll never get those two hours back and still needed tires!!!

I just purchased some discounted prepaid oil changes that they claim are only good at the Clairemont location so I'm forced to come here twice more, but then I'm done!!!

 
M S. | 2011-01-27

I bought my Xterra here in June of last year and I didnt have too much of an issue with the dealership aspect. I will say they are kind of on the snotty side and if it hadnt been for my friend having purchased her car there I would have left. I will say to NEVER, EVER go to their service department. I have never in my life had such horrible service. They literally kept my car an entire day to scrape a STICKER off of it and then tell me when I came to pick it up that they didnt have the right part. Every single time I have had problems with them, or they need the car for 4 hours to do a simple oil change. I actually have 2 free oil changes left and actually would rather spend my money to take my car anyplace else. They will rip you off and inaccurately quote what is wrong with your vehicle so save yourself some grief and AVOID at all costs!

 
Jess H. | 2011-01-26

DISLIKE! I have only ever taken my '03 xterra for warranty & recall work because i work @ a service station. My first experience was tolerable. xterra needed a new pilot bushing. had it not been for the advisor "hearing" the noise, it would not have been fixed.  Second experience was for the a/c compressor & associated parts to be replaced. several phone calls to get an appointment & one part is unavailable. why did they make the appt? it took over 1 month to get the part in stock. the repair only took a day & a half & they gave me a loaner. Third experience I received a recall notice for the steering column joint. I call to schedule an appt. & explain that I received a recall notice for the specific part. take it to service and...no part available. typical mossy service BS! I only take it there because it's the closest Mossy to my house. My extended warranty is done. any other recall notices & I will go elsewhere, like Pacific Nissan.

I will say, that my purchasing experience @ Mossy Escondido was great.

 
Diane C. | 2010-12-30

These guys suck. They said I couldn't negotiate even $5 off a car. I was like, "Really? i can't even get $5 dollars off?" and they said, "No, their cars are not negotiable". And I said,"But you're a car dealership?! Negotiation is part of the fun." They didn't think it was fun.

So I took my business to Pacific Nissan, got amazing service a new Nissan Versa, was able to negotiate to a price that fit my needs and was even offered free oil changes. Save your time and money and go to Pacific Nissan.

 
Kate M. | 2010-12-11

Nothing like being condescending to the chick who shows up on the lot to look at cars. The salesman that approached me on the lot suggest I buy a car because "It matches your lipstick". I'm not kidding.

 
Tom H. | 2010-12-10

I moved to San Diego this past summer and was looking for a Nissan dealer to maintain my car.  I came across Mossy Nissan and in the past 6 months I've been very impressed.

I sometimes put 4000 miles on my car in just two weeks so finding a place to service my car is very important.  During my time with them I have had no negative experiences.

Finally, they go above and beyond in my opinion to make their customers happy with:
* free wi-fi
* free coffee, tea and water
* clean waiting area with TV, tables, etc.
* free shuttle service
* and you can schedule your appointments online

 
Sunny B. | 2010-12-06

Let me start with the positives:

*   If they expect to need the car overnight, they comp a rental from Enterprise.
*   FREE CAR WASH
*   Coffee or tea
*   Waiting room with TV, tables and other seating
*   Pleasant receptionists
*   Sometimes there are danishes or donuts, but really they need to take inventory on that more often - too many times I've opened the bread box only to find crumbs : (
*   Getting an appointment at a convenient time is usually easy

The negatives:

*   I have had a few problems here...mostly annoyances with lack of communication from the service agents.  Can be challenging to get a return call when inquiring about your car after the stated "ready by" time has passed.
*   There seems to be a lot of overturn with the service agents.  More than once my assigned agent dissappeared (I was told he got fired for various reasons) only to find that he was back a few months later... Rehiring a dishonest thief?  
*   One agent will tell me I am due for a particular service, and another will tell me I'm just fine.  Who do I believe?  

Overall I am satisfied with the service department - no major complaints.  They just need to tighten it up - lots of room for improvement.  
I'd like to see more customer service and rewards/savings for loyal clients.

 
Sandy B. | 2010-12-04

This place is service oriented. First, they have a great oil change program but they only offer it to Nissan owners. It comes out to be less than $12 per oil change. Best of all, they give you a free car wash. You won't find that anywhere else. It's too bad that only Nissan owners can take advantage of this offer now (this is a new rule).
My oil change took over an hour because I have a Toyota and they have to pick up a Toyota compatible filter elsewhere. It was not a big deal for me because I did't have to wait there (I asked my husband to pick me up so I can run other errands in the meantime).
It took them a little longer to bring my keys out but the rep. Acknowledge it and apologized. I appreciated that. Overall, it was a satisfying experience.

 
Michael R. | 2010-12-04

Great Service, very convenient.  Sent a text the day before to remind me of appointment.  Called me when car was completed.  Price was a little high, but would gladly pay more to ensure car is taken care of correctly.

 
Charlie I. | 2010-11-12

This was my first time at the Mossy Nissan Service Dept, and it was just for an oil change for my partner's car.  I was pleasantly surprised at how helpful everyone was. I mentioned that I couldn't find the windshield wiper reservoir on her car (it WAS in a very unusual & hard to spot place), and not only did they show me where it was, they filled it, did the oil change and washed the car.  Nice.  The waiting room experience was comfortable too.  Netflix movies on the TV, comfortable seats... all in all, a pretty good experience for sitting in a waiting room.  No complaints at all.

 
Jay A. | 2010-08-30

On August 5, 2010 we had our "new" Maxima serviced for the first time - the 15K service, which included a tire rotation and an oil change.  The visit generated a couple of issues for us.  (Service Order R03211902)

The first issue was the surprise change in the quoted price of the 15K service with the additional charge of $50.00 for the ester oil.  We found out that Nissan requiers the ester oil on the 2010 Maxima so it seemed odd that the quoted price failed to include that.  There was the pungent scent of false advertising in the initial quote.  The service manager and his supervisor agreed and adjusted it.  I hope that in the future your quotes are honest enough to include all costs associated with the Maxima's 15K service.

The second,and more serious, issue was the problem with the tire rotation.   After driving the car a few miles, our passenger, who fortunately was riding in the right-rear seat, noticed a wobbling sound.  We in the front did not notice it but checked it out on our arrival at home.  We found out that the lug nuts had not been tightened on the right-rear wheel.  Two of the nuts had fallen off and the others were loose.  I called the service department and was told that I had to bring the car in.  Coming to my home and getting my car or sending someone to add and tighten the nuts was not a possibility.  Getting the car back to Mossy was, apparently my responsibility, regardless of how dangerous that might be.  I tightened the remaining three nuts as best I could with a short-handled wrench and drove carefully back to Mossy Nissan were a mechanic added the nuts and torqued all of the wheels.

This we our first service visit to Mossy Nissan and you, I'm sure, can understand our reluctance to return to your establishment - it could be hazardous to our health.

I urge you to correct your misleading (dishonest) web site service estimates and to add quality (safety) inspection steps in your service department.  I also urge you to view comments on Yelp of other negative experiences your customers have had.

 
Cristyn T. | 2010-08-15

For service department:

Had a frustrating experience with the service department so I had to knock this place down a star. When I bought my car, I signed a paper saying that I would get my first oil change free if I bought this 3 oil change package from them for about $50. Pretty good deal right? Well when I went to get my first oil change they would not honor my free oil change, UGH!!! They somehow convinced me that I was still getting a deal so I walked away feeling ok.  

When I was cleaning out my car, I found the signed paper so I called them back. They told me next time I got an oil change they would honor it.  So it's time for my second oil change, and I called 3 days in a row asking if I could get my free oil change. I was told that I need to speak to a manager and he would call me back. 3 days in a row I did not hear back from the manager. Finally I demanded to speak to the manager at that time and he was able to reimburse me for my oil change. Wish it wasn't so much trouble just to get the deal I was told I was gonna get!

Update: I just tried to get my oil change and the manager totally lied to me and didn't reimburse me for my oil change! Service department loses another star! Good thing I'm going to the oceanside location from now on!

 
Kevin T. | 2010-08-06

I bought my Nissan Titan from these guys and they were GREAT.  I received Excellent Customer Service from the sales person to the financing agent even their Auto Tech was great.  

I live in Northern California and went all the way down to their location because they had a used Titan with low mileage at the best price.  They worked with me over the phone and via email to close the deal.  

When I arrived, the truck was in the same condition as they advertised.  There were no games with them.  When I was there, they were able to put on the step rails, tow package and they even fixed some other items I did not notice.  

I would recommend buying from them.  I know I will if I am going to purchase another Nissan!

 
Alex D. | 2010-07-16

I purchased my Nissan Rogue here about 2 weeks ago after getting a nice deal over 4th of July.  One thing I liked were their service hours from 7am till 6pm, so I can get anything done outside of my work hours, like an oil change.  Unfortunately, a week later someone hit my outside mirror and crashed the glass.  When calling Mossy Nissan to schedule an appointment to get it fixed, they told me the latest I can schedule an appointment is 4pm, since their technicians are here from 8am till 5pm.  This is different than I expected, so even if I schedule something for 7am it won't get worked on until 8am, which really doesn't help.  When asking for an estimate to fix it, I was told that besides the actual part charge (almost $100) it will be $46 and take 30 min.  So, now I am sitting here to get the mirror replaced, which will take 60 min at least and cost $95, double than what I was told.  I know the mirror crash is bad luck, but I'm disappointed that I hear conflicting messages re costs and their service times.  I am a little disappointed at the least.  
While I love the car, I will definitely not recommend going with this dealer.  Or question everything they say!!!

 
NerdyJ K. | 2010-07-15

I am upping the rating to 3 stars since Mossy decided to honor all previously signed paperwork and chose not to press me further to change the terms of my contract. Pete was a solid salesman and if I were reviewing solely on his merit I'd go higher- after all is said and done, I think 3-3.5 stars is my final rating.

 
TJ I. | 2010-07-07

If I could give them a (-5) I would! I bought the e-oils oil change coupons thinking it would save me some time over doing it myself. I choose these guys to do the service. (you can choose any dealership with these coupons) I've had 2 oil changes done and both times it took over 5 hours to get my Frontier back! 5 HOURS with an early morning appointment! The first time I waited in the waiting room (they said it would take 2 hours) and I asked every hour how long it takes to do an oil change. They kept saying "it should be ready soon." The second time I got picked up by my wife. They never called to tell me my truck was done. I called every hour cause they said again it would only take 2 hours. Then went down there to figure out was going on no one could say how long my truck was going to be. I walked around outside and found my truck sitting in the parking lot out back!!!! FINISHED!!! I filled out a complaint card and got no answer to it, only a survey rating the complaint process. (I laid into them on that too) I'm not going back for the 3rd oil change. I'd rather lose the money then have to deal with them again. I'll do it myself like I did before and never go back to this dealer!!!!

 
Greg S. | 2010-07-02

Worst car buying experience ever. Not only did they lie about my trade in, giving me $1000 less then what I was told, they tried to push me out the door at the end of an excruciating day by not honoring the price I was quoted for an 07 Murano. The sales manager and sales staff were rude, pushy and just plain assholes. I tried to leave at one point they already had my keys and would not return them. It took over 5 hrs to do the deal. Nightmare!! Thank god my lease is finally over so don't have to think about this experience ever again. After my deal was done I was not even shown how the minimal features of the Murano even worked. I was called back in three times to resign my contract. Each time I was hounded by some woman to refinance and purchase a service contract. When I said no they were offended and put out that I wasn't going to pay for something that they couldn't even explain what I would be saving $ on. Crazy! After the 3rd re-contract signing I finally took the time to read it and found that they changed my trade in purchase from 9K to 8K. Don't go there they don't care about you or customer service. They try to make you feel stupid by saying "you would have to be an idiot to pass up a deal like this...you're not an idiot are you?" Over the course of my 5 hr stay waiting to get a deal done I witnessed this same tactic with just about every customer/sales encounter that was in my hearing range. Save yourself the misery and don't shop at Kearny Mesa Nissan. George the sale manager is a typical car salesmen scumbag.

 
Michael D. | 2010-06-19

We went there two years ago for a smog recall. They were supposed to send in a form to the state saying it'd been done. They never did. We ended up not getting our registration, etc, and received numerous fixit tickets because of THEIR INEPTITUDE. They suck.

 
J N. | 2010-05-18

Before you read the rest of this review please note that my ratings can easily be influenced by simple gratuities such as a free danish, coffee, and Wi-Fi access. Mossy Nissan Kearny Mesa provided all of those things to me. Boom 4 stars off the bat. They also wash your vehicle after servicing which is awesome. Consequently, I usually schedule my service checkups after a weekend of driving around TJ. My truck is still under factory warranty so I'm not getting gouged dealership level maintenance costs so naturally I approve of that. Service from my own experience has been good. The girls at the service counter are funny. Twice I've used the complimentary shuttle which is convenient. By comparison the Mossy in El Cajon sucks it (from my experience).

In addition, I purchased the three oil changes for $44.95. Good deal. They even sent me a coupon for a free tire rotation which was long overdue. Thanks, Mossy!

 
Masato I. | 2010-04-19

Went with my girlfriend who was set on buying a Versa... the lot salesman was nice enough, but the sales manager was a giantic D-bag.  Caustic, condescending, and a huge waste of my time.  He seemed upset that I didn't realize I owed him my business.

I'd like my 3 hours back.  We went to the Mossy in National City and bought a simlar model Versa for $750 less and 2.5 points off of the APR.  Mossy's fine, just not Mossy Nissan on Clairemont.

In short:  more piece of mind from ebay motors.

 
Jackie A. | 2010-02-26

This review is strictly for the body shop.

Last Friday, some fool rear ended my car on Mira Mesa.  Apparently he did not realize my car was in his way.  So after yelling a few unladylike words, I reviewed the damage it was only minor scratches and scrapes along the bumper. *Sigh of relief*

I know every one says it is just a car.  But it is my brand new car.  It is less then 6 months old.  So I wanted to get my baby fixed like brand new.   Since it was not my dime paying for the repairs I took it to Mossy Nissan. The dealership is better then most body shops because it will carry the same paint color.  There is nothing worst then a mix-matched bumper.  

The service here was stellar. The manager Armando at Kearny Mesa was super helpful.  He contacted me with the progress of the repair and kept me in the loop over every detail.  

During the service, his tech remove the entire bumper off to review if there was interior damage.  When the work was finalized.  Armando review the work and apparently the repair was not up to Armando's standard because the paint did not stick well in some area.  They buffed the area but it made it even worst. So they decided to repaint the entire bumper.  Armando apologized for the delay and even gave me a discount.  

What awesome customer service!!!  My car is back to brand new.  Now I am driving "sexy back."

 
Diane I. | 2010-01-21

This is for the service.

I've been there 4 times and so far all I've paid for is an oil change. My car is even out of warranty. I usually come in with something small.

From yesterdays crazy storm I managed to have a small forest wash up underneath my car. I thought people were burning Xmas trees. Turns out it was me. I took it in today and they cleaned it out and did a visual inspection of everything for free. They also wash your car if it's dirty after they service it.

So far so good!

 
Awyeahh N. | 2010-01-18

If I could give less stars I would.  I have been to this shitty place to many times.  Once because I was hit by another car and had to deal with the body shop.  The body shop manager was a total a-hole who talked down to me and was condescending.   The service department can suck on one too, I have to wait in a line of cars as I watch service men go from car to car, skipping me; when I get out, they just tell me to wait in my car.  I have found a new way to deal with this problem.  I call from my cell phone in the car to tell them I have an appointment and I am in my car waiting.  The stupid female's in the office when you are trying to pick up your car ( I am female too, I was just trying to refrain from calling them another name), who expect you to understand their terminology and tell you that you can only get a one way ride (even when its their fault).   Example:  I dropped off my car and received a ride to work.   They now said because I received a ride to work I could not get a ride back to pick up my car, lame.  I found a ride to pick up my car, because they said it would be done by noon.  However by 2:30, not yet done, and they would not give me a ride back to work.  I am done with them, from now on only Pacific Nissan!

 
Joanne B. | 2010-01-08

"Mothee Nithan, Mothee Nithan!"  LOL!  My Dad's not crazy about their jingle and every time it'd come on, he'd sing along with a lisp to get me to laugh.  It works every single time!

Wow, it sucks for those that gave this place one star reviews, but based on my own personal experiences,  I'd give it more like 3 1/2.  I bought She-Ra (the name of my lovely Altima) there years ago and have been taking care of her like any mother should. Unfortunately, after putting in 68,000 miles on her, she needed a new engine at no fault of my own.  The original engine was damaged thanks some stupid prior service at one of their other locations, but I won't get into the ugly details of that.  It was totally worth buying the extended warranty when I first bought her because it didn't cost me anything for the brand new engine.  Once I had that in, my engine light stopped turning on frequently like it did before and my car was literally as good as new (and still is four years later post the second engine).

I bring her in for servicing now and then, particularly for new brakes as needed, recall notices (which don't affect the car's performance at all from my experience) and oil changes. Well, the last time I brought her in for new brakes and other things that she needed work on, it put a dent on my debit card and the thing that irked me the most was that when I got home that same afternoon, I got coupons from them for miscellaneous services, 15% off new brakes was one of them....grrr.

I emailed them the next day and they credited my account with them for the difference, to be used for future services.  That worked for me!

Went there last week and purchased the three oil changes for $44.95, that's a great deal so I bought it with that credit and used the rest to go toward a smog check. She-Ra's birthday is this month and was due for new stickers.

Service from my own experience has been good.  Whenever I need a complimentary shuttle ride to work, it's never a problem.  Everyone I've dealt with there seemed nice, so that's why I'll continue to bring She-Ra there, she's in good hands and her mama's happy with that.

 
Eric L. | 2009-11-20

Service Department Rating again.

These people are a bunch of crooks and Liars.  I used to think they were good when they were on Convoy.  They were honest with you and had competitive prices.  

I took my maxima here for a 30k mile interval checkup and got the call on the phone that my timing belt had to be changed because it was cracking.  Not knowing much about the engine, I agreed to it because my other coworker's car had a timing belt that broke and her whole engine blew.  

Needless to say, I'm now out $150 because these Muther Fracking  @$$ H0L3S said I had a timing belt that had to be changed.  Why am I pissed?  My car doesn't even have a timing belt.  It has a timing chain which doesn't need to be replaced.  

So... Yes shame on me for not knowing but F*@# you mossy for lying to a  5 year loyal customer.

 
Eugene W. | 2009-09-07

Ripped Off by these Scammers.  I took my car to the service dept to have my A/C fixed. They charged me a diagnostic fee over a hundred dollars and said they had it fixed. It worked for about five minutes and failed. After taking it back, they wanted to charge me a second diagnostic fee just to look at it again. I promptly refused. The A/C still doesnt work and I'm out over a hundred dollars

 
Susan W. | 2009-07-30

I have not gone to Mossy Nissan in quite a few months, but the service I have been getting at my [now-not-so-newly-discovered] gem of a mechanic's shop -- Advantec (look them up on Yelp!!!) -- has been so stellar, it only highlights the awfulness of Mossy's service department.  I went to Mossy for a couple of years even after my car's warranty expired simply for the convenience and proximity to my place of employment, so I do not chalk up my negative experiences there to an off day in their service department.  Everyone else here has basically summed up Mossy's shortcomings: inflated prices, highly recommended "necessary" servicing that is not really necessary, excessively prolonged wait times if you stay for your car, and no communication whatsoever from the service managers if you leave your car there and take the shuttle to work/home/wherever.  Ironically, some of the service managers have no problem talking to you in creepy-voice to inappropriately hit on you, but when it comes to actually calling you to give you a status update on your car...not a word!  Anyhow, I am glad to have found a very honest, reliable place for my car at Advantec, and am thrilled to be done with Mossy!  On a plus note, the coffee in the waiting area is a nice freebie at least.

 
Jazz D. | 2009-07-27

Worst car buying experience of my life.  So bad I didn't buy the car.  

Yes, the cloddy salepeople hang out by the back door near where customers park:  terrible fist impression.  But my salesperson 'Moose' was very good and knew his stuff.  We put together a deal.  

The last step was to see the DMV Clerk/Finance manager whose real function was to sell me a bunch of worthless add-on's.  I told her as soon as I sat down that I never have and never will buy any of that stuff.  She morphed into this pit bull dead set of beating me.  It was like I'd challenged her.  She came at me again and again, never telling me what I'd asked always pricing in some package or another.  I was getting aggravated when she actually said:  'I don't know what it is in your childhood that's causing me to push your buttons . . .'  I told her it was nothing in my childhood, that I'd told her from the first moment that I didn't want that crap and she continued to try to muscle me into it.  Finally I realized I was shaking.  Red Flag.  I just stood, said I was out of there and the deal was dead and walked.  The woman never smiled at me and instead practiced this ludicrous stare down thing that was supposed to intimidate me.  Really:  it was like being raped.  When the numbers started shifting and the APR started changing, it caused me to question everything:  the car, the deal, the dealership.  Ultimately I decided if Mossy would hire this hag and then train her to do what she was trying to do to me, then I sure didn't need to be buying any car from them no matter how cool the car, how sweet the deal or how good the salesperson.  Stay away and let this dinosaur become extinct!

 
Valerie H. | 2009-07-17

Strike 1:  I pulled up into the service line.  I walked up to the window where the service agent yelled, "wait in your car!"  At 7:30 a.m., it really didn't sit well.  As I waited in my car, two other cars pulled up in the line next to me.  The same service agent approached the gentleman first to serve him before coming to me.

Strike 2:  I dropped my car to get serviced at 7:30 a.m.  I called at noon, didn't receive a phone call back.  I followed up at 2:45 p.m. to learn that they would need my car overnight.  When they learned that my problem was covered by warranty, I was immediately told that I had all these other issues which they overcharged me for.  They told me it would be ready by noon the following day.

Strike 3:  Now, I'm out a car, with no rental.  I call at noon and no one responds.  I finally just show up around 2:30 p.m.  I see my car sitting in the lot.  Just sitting there.  When I complain, they say, "oh, yeah, it's ready."  They tell me they will throw in a car wash and it will be ready in the next 10 minutes.  I wait an additional 35 minutes.

This service is horrible.  They don't return your phone calls.  For the services fees that they charge, I will never bring my car back to this dealer.

 
David J. | 2009-05-23

I took my car in about 1.5 months ago for a clutch switch problem and to replace a motor in the convertible top.  They called a couple of days later to come pick it up.  When we arrived, the top still wasn't fixed, so we left it again.  After picking it up a second time, the top seemed to be fixed, but a couple of days later the clutch switch went out.  We dropped it off yet again.  After picking it up the third time, a week later the clutch switch went out AGAIN!  We dropped it back off.  After picking it up a fourth time, I tried to put the top down a couple of days later and it wouldn't go down.  When I finally got it down and then back up again, the top was ripped.  I brought it in recently, and they claimed the rip was due to normal wear and tear.  I am sincerely distraught about this and am thinking of taking legal action.  Yelp was the best place I could think of to prevent them from destroying someone else's car.  BEWARE, these guys do not know what they are doing.

 
Moira P. | 2009-05-06

1 Star is for the Service Department.

1. Needed a repair quote so called to speak with Service rep, told they were busy so left my name and number, they were to get back to me asap. Three hours later called again same thing, left my name and number, they NEVER got back to me. Ended up going somewhere else.

2. Had to get another repair done and since it was electrical work I wanted to make sure it was done at Nissan rather than any shop. I informed Damon that I had coverage under my 3rd party warranty that will cover it fully. He said we don't work with 3rd parties. I mentioned they would fax over a credit card authorization today all he had to do was call and tell them the problem. He said, We Don't Call. You have to deal with them on your own. I took his word for it and sucked up having to front the $750 and be reimbursed later. This was Saturday. As of Monday morning I still hadn't received a call whether my car was ready or not. I called and spoke to someone and was informed that yes it was done. Thanks for letting me know Damon- could have used my car all weekend! So I get there to pick it up and I inquired about the policy for 3rd party payment, the cashier informed me they do deal with 3rd parties and it should have been no problem to process the claim on my behalf...Damon cost me $750 because his lazy ass didn't want to call my warranty company- he totally lied to me so he wouldn't have to deal with anyone that doesn't benefit himself. Not to mention they broke the panel on my door so I was forced to go back to get it fixed. I will never use Mossy Nissan again- any of them. They can thank Damon for that.

 
Jaime B. | 2009-04-14

This is the worst dealer I have ever dealt with.  From the day I bought my car, to the 4 times returning to the finance department because the finance person messed up the paper work.  I decided since either of those people worked for the dealer anymore, that I would try the service department.  I am not sure why I was torturing myself with these people and place.  Forget about the money you spent to buy your vehicle or the service package or warranty package you bought, they really do not care.  Calling the service department, to talking to the ladies on the phone it is the worst customer service I have ever encountered.  I informed the service department manager last week, which I would NEVER return.  
I do not recommend this dealer to anybody, unless you like being treated like you are stupid and being lied to.

 
Ann K. | 2008-11-10

This is for both the service department AND sales.  

I bought a 2008 Hybrid Altima there last year.  The Sales guy, Hermond was funny, helpful and at least let me negotiate a little. I got to take the car home that night without even trading my odl one in.  I love the car and the sales service was great.

The service department was also great. Armondo ROCKS, but unfortunately he is gone now.  I had a lot of issues when I first got the car - some faulty sensor.  I was obviously pissed and they calmed me down and were efficient with my schedule constraints.

 
Austin D. | 2008-03-20

* This review is for the SERVICE department only. *

I took Zoe (a silver 350Z roadster) here when I discovered she had radio reception issues the day I drove her off the CarMax lot (see yelp.com/biz/carmax-san-… ). Once I discovered the original factory warranty was still in effect, I took her right to my closest Nissan dealership.

Upon arriving, I was lucky enough to meet up with Armando C., one of the service managers at Mossy. He was professional, courteous, knowledgeable and no-nonsense. He clearly loves what he does.

Radio issues (I have learned) are quite a PITA to diagnose and more so to fix. Quick synopsis of my trips:
Trip 1: Diagnosis was to replace the head unit (the thing with the knobs). Ordered part.
Trip 2: Wrong head unit ordered, sorry.
Trip 3: Replaced head unit, still bad reception; ordered antenna.
Trip 4: Still bad reception; let them keep it for about a week (wiring fixes are like major surgery to a car).
Trip 5 (to pick up): Fixed! It turned out Zoe had a bum antenna lead (wire). She's all better now!

Even though many trips were required, Armando set my expectations properly, so I wasn't surprised. Mossy offers a one-way shuttle which I used on several of the trips to take me to work. Also, I am fortunate enough to have another car, which was very handy for the few days they kept her; it would have been much less convenient otherwise.

The building is among the most dilapidated of the many Mossy locations, although the shuttle driver mentioned that a facelift is going to be done soon on this location.

PROS:
- Fantastic technicians who know their stuff
- Free wi-fi in "waiting room"; decent coffee and pastries
- Free one-way shuttle
- Pleasant courteous cashiers and staff

CONS:
- Annoying, over-produced but infectious radio jingle "Mossy Nissan moves youuuuu!"
- Facility is run down

I'm glad to know that if Zoe ever falls ill again, I can take her to a place I can trust that will take great care of her.

 
Jon T. | 2008-02-25

As you can probably tell with me ONE star rating I didn't have a very good experience with this dealership, actually let me rephrase, I didn't have an experience at all. How so? well I drove in and parked in customer parking where it was marked and there were 4-5 sales men just waiting there, I thought perfect they can help me out since I was interested in getting a car. They were looking at me as I drove in so I figured after I parked at least one would come up to greet me and show me around, indeed they did start to walk towards me, however after I parked they realized that I was younger (I guess than they expected) they took a look at me and then walked back and continued to ignore me while I even walked towards them/the cars to look at the cars, they just went back to their chit chatting and ignored me. You can bet that if I do en up picking up a Nissan it won't be from them. It's a given that most salesman are pretty materialistic, but I'm a few months short of being 20 so I'm not some 16 year old that just wants to fool around, but actually a potential customer, I also wasn't dressed badly etc... but that's besides the point. Overall, what I'm trying to say is that if you want a friendly staff that actually cares about their customers and provide good service, not a staff that just judges you by the way you look or your age and if you have money or not then take your business elsewhere.