Kay Kars in Los Angeles, CA


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Established in 1997.

Luxury vehicle at discounted price

Kay Kars


Dealer Info:


Phone(s):(877) 529-5277
Address:615 N Vermont Ave, Los Angeles, CA, 90004
  • Monday: 9:00 am - 7:00 pm
  • Tuesday: 9:00 am - 7:00 pm
  • Wednesday: 9:00 am - 7:00 pm
  • Thursday: 9:00 am - 7:00 pm
  • Friday: 9:00 am - 7:00 pm
  • Saturday: 9:00 am - 7:00 pm
  • Sunday: 11:00 am - 4:00 pm

Reviews on Kay Kars

 
Rocco C. | 2015-04-23

Great car at a great price. Dion was able to get me 1.99% financing, thanks again guys will definitely recommend you guys to mt friends and family.

 
Jess H. | 2015-02-09

This dealership is not worth your time to visit. I saw their posting for a Mercedes SLK that was within my price range. I was nearby and called them to see if it was still available and if I could test drive it. The guy I spoke to was extremely rude and told me there was no way I could test drive it that day but that I could the following day. (this was 3 hours before they were to close). He didn't offer any explanation, but I called back the following weekend to see if the car was still available and if I could test drive it and the guy I spoke to told me the weekend prior they were short staffed because one of their guys just had a baby. It was strange that they couldn't tell that to me when I first called, but I understood and scheduled a test drive for later that day. I mentioned I was coming from Santa Monica and it would be about an hour and a half drive for me (traffic).

When I arrived the guy, who had taken my name and number by the way, told me that the owner still had the key and he had to look out back to see if he had the spare. I was a little frustrated because he knew I was coming by at least 1.5 hours before I arrived and he was not prepared.

I took the time to look under the hood and check out the interior (car was unlocked). I saw that everything under the hood was covered in a layer of grease. I believe there was something wrong with the head caskets. Another red flag. Still, I wanted to see what he had to say about it and start it up at the very least since I had come all that way.

After approximately 30 minutes, the guy still hadn't come back! My husband and I walked in the lobby to see what was up. They guy was sitting at the front desk and didn't bother to look up when we came in. (I will add that no one else was at this dealership when we were). I asked him if he found a key and he then stops a worker walking by to see if he has the key. The worker says no and the guy just shrugs at us.

I asked him why he didn't call me to let me know or wasn't prepared before I came since he had ample time and he just shrugged again. I reminded him that it was an hour and a half drive for me and he didn't even offer an apology. At that point I had already wasted too much time and I simply walked out.

Shady business and guy.

 
Jeremy K. | 2014-10-23

I

I've never written one review in yelp
I feel like it's my duty to share my experience withe everyone. If I could do zero minus with the stars, I would.

I started my car search a few weeks ago. I know exactly what I want. I found two BMW's on Auto Trader that have been on since I started looking.

Since the dealership is close by my home, I decided to stop by and take a look.

After walking around the lot for fifteen minutes and no one coming to speak with me, I decided to walk inside to see if there was a salesman that would help me.

I got someone who reluctantly came out to the lot with me. I introduced myself and shook his hand.

He said, okay! I asked his name. The entire time we spoke it was me having to drag things out of him. It was like being on a bad date.

After trying to get him to interact with me for five montes or so, I finally asked him if he maybe had someone else that would be able to take a moment to help me out.

He said look, do you see a car you want? I said yes, that is why I came. He said so what more do you want? At this point I asked him, be honest, you really don't care if you make a sale do you?

I felt ridiculous having to explain the concept of customer service and what a salesman does.

I tried to say it in a clear way and wanted to break the ice but this gentleman (I use that word loosely) had nothing to say except I have real customers to help and started to walk as way.

I couldn't believe this person was someone that would represent a business. I asked if I could speak with a manager and he said that he was he manager. I to him that I could not believe that. He said come on. Took me inside, handed me his card and walked away.

For reference - his name is:
MARTIN ESPINOSA
SALES MANAGER

I'm blown away that this person runs a business. If the owner had witnessed what transpired between us, I couldn't believe he would keep this person on

So, bottom line is, I did my research. I have my money "ready and literally wanted to drive away in a car today. That is why I took the time to come in.

This person killed that and left me with a bad taste for used car lots as a whole.

I wish I had video to add to this.

Again, if you do decide that you have found such a good price that you are willing to still buy from this place, I hope that you have a better experience that I did. Maybe put your iPhone video camera on record to get the whole experience to watch later with your friends and to post on YouTube.

The man to ask for to ruin your day is:
MARTIN ESPINOSA

I'm off to make my next few reviews on other sites now.

 
He L. | 2014-09-03

suck
after paying money, they change the attitude . So suck and rude
I bought a Benz here, and after driving one week, lots of problems came out

 
Munch M. | 2014-03-22

Bought my first Mini Cooper, love it! I will definitely recommend my friends and family. Thanks again Dion!!!!

 
Alex S. | 2014-03-21

Was there last week, last stop before I went home. I spent all day dealer hopping and was getting really annoyed with the bells and whistles from the other dealers. Much to my surprise Kay Kars was not your typical used dealership. There was no hard selling and everyone was very professional. The guy that was helping me Dion was was very honest he fully explained everything and answered all my questions. He went out of his way to make sure I was comfortable before signing anything. And followed up with me to make sure that the car was doing fine. I got a great price, Dion even helped with my loan at a rate that beat out my banks rate. Kay Kars stood out because the atmosphere was all about customer care. This strategy takes away from the negative stigma that is associated with used cars dealership today, that stigma being trust. That's why I noticed more customers in this place then any other dealership I visited that day. Overall, I highly recommend going to Kay Kars and ask for Dion.

 
James S. | 2013-03-16

This place blows...do not waste your time looking at these junk cars.  Bunch of herbs that suck at life work at this place.

 
SkyLine R. | 2012-08-12

Wheres the no/ negative star option? Once they get your $ they dont give a crap about you. There customer service sucks, dont sign 5/6 yrs of your life away with them!

 
Doug H. | 2012-06-26

My wife and I were shopping around for a German sedan with the most rear seat space for our 2 babies and their carseats to fit in. We ran across an Autotrader ad for Kay Karz so we stopped in. Dion met us and let us rove around the showroom and lot with our 2 year old, climbing all over the merchandise with zero complaints, haha. That told me they are customer oriented.

Their inventory is full of real nice cars. I didn't see any junk on the lot.

So we found a car with the right mileage and enough rear seat space to suit us. After about 30 minutes of haggling we had a good offer and pulled the trigger. Now you have to remember, we had been shopping around for a week and had looked at many cars and dealt with other sales people and private sellers, too. This was no split second purchase.

Dion had the car detailed for us real quick and Mike, the owner, went over the paperwork with us and we drove home happy. That was 2 weeks ago. Since then the car continues to impress and we are very satisfied with their methods of doing business. I've bought used cars before and doesn't always go smoothly.

Be sure to know what you want BEFORE you shop.

 
Rafael G. | 2012-05-31

I was looking for a cheap recent Honda Pilot i found them on auto trader and they had an 08 with about 40k on it, when i drove in the 1st time i was greeted by the manager who is very friendly he took me to see the car and it was still getting cleaned they must have just gotten it in cause it was DIRTY, i didn't care about how clean it was, it was the car i wanted with the miles i wanted, i had a trade in which they gave me fair market value for it and i needed financing. Dion is the finance guy there he worked really hard at getting me the deal that i wanted with the banks. The whole process took forever cause of the financing, but i'm glad it did cause i got the car i wanted and the financing i wanted. I just came back to Los Angeles from Las Vegas, the car worked flawless, all i did to the car was an oil and filter change and put premium gas on it. I've read other reviews and to all the negative comments, it's a USED car lot they sell USED cars if you buy a car with 100k miles on it, it's gonna need 100k miles worth of mechanical work on it. These guys run a business of course they're gonna try to sell ALL if these cars no matter what, THAT'S THEIR JOB!!

 
Diego C. | 2011-05-04

DO NOT BUY AT KAY CARS.

I was one of those people who didn't believe the bad rep and ended up with a lemon! Yes the cars are cheaper than average, but you know why? They are ALL auction leftovers and some even fixer-ups from accidents.

I've purchased a BMW there around one year ago and since them I have been in a legal battle because the car was in a unreported accident and is nothing but a ticking time bomb.

If you don't believe me, look on BBB and you will see the reality of their business. The fact their have an small enclosed workshop in the back lot to fix the car before sale should be evidence enough or their sketchiness. Save yourself the head ache, pay 1K or 2k more but buy from a real dealer.

 
Jeni S. | 2011-01-30

Manager is Mike & the boss is Alan, who are very tricky used car sales.   I bought a car with all cash, after the transaction close I received the bill for registration fee $391.  We have been talking out of door price from my initial e-mail.  I did not read  all below review until now.  In California the consumer law protects consumer if you bought lemon car you can return within 3 days, but they denied consumer's right.  Anyway, this is not a honest business.  Be careful!

 
Andrew L. | 2010-07-12

I called 3 times and every time i got different information from the people over the phone. They do not do deals over the phone, and their price matching is impossible because they require almost everything to be exactly the same.

The person i talked to over the phone was unfriendly, harsh, and impolite. I was really considering buy a car from them until i read these reviews and talked to them myself over the phone. be very careful if you do decide to buy from them.... I would never risk buying a chop-shopped car from them

 
Jason B. | 2009-08-04

After having purchased (and returned) a vehicle from another dealer in the IE, I was reluctant to try another non-franchised dealer. However, Tony was great, the prices very fair (I price shopped quite a bit) and they had a great inventory. No pressure, no sales schtick and no BS.

 
T L. | 2009-02-09

i bought a infiniti from kay cars not too long ago. i can tell you from sales manager to salesmen, they are all crooks! DO NOT BUY YOUR CAR FROM KAY CARS! you will experience the perfect example of "TYPICAL" shady used car salesmen. they don't care about anything they just want to make money. i wonder how they are staying in business.

 
Cyrus G. | 2008-03-08

It's like years ago i was so afraid of New York as a crime capital that i had avoided going there, until I did go and found it such a safe and fun place to be.

Well that's how I felt about car dealers for years, until I bought my 2nd car from Kay folks.  Ever since then, I don't get the stereotype of car dealers as sharks pushing to make a sale.

I have purchased all my cars in the past 15 years from them.  That is 5 cars? Yes a lot of cars, cause i like to keep them fresh (ok, I crashed one or two).  Their prices are VERY competitive and over the years, they have fixed so many things for me, way past their warrantee period, that i hate to admit how many thousands i have saved.  Some times I had to pay for the parts of course, but at *dealer* prices and the labor was dirt cheap cause they have folks on payroll that need to be kept busy somehow.  Now I have built a relationship over the years but they seem to be good to almost all their customers.  So building the relationship is always the key.  I think they sell a lot of their cars just thru their site.  They have moved to a block north of the 101 fwy on Vermont Blvd.  So the Hwd address is old.  Their website is either K or Kay and then either Cars or Kars   .com.  How appropriate since they have now moved to K-town  I'll look it up the site.