Toyota of the Desert in Cathedral City, CA


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Specialties

Toyota of the Desert is located off Hwy 111 in Cathedral City.  We have over 500 vehicles in stock including the newest 2015 Toyota models like the Toyota Camry, Corolla, Prius Hybrid, Tundra, Sienna, Tacoma, RAV4 and more.  If you have questions, our knowledgable sales staff will be happy to walk you through any new Toyota car, truck, SUV or Hybrid. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!

We are always looking for quality pre-owned vehicles and we can give you an instant cash appraisal in our Trade-In Marketplace. Find out what your cars value is in under 10 mins. Or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to serving you at Toyota of the Desert.

Toyota of the Desert


Dealer Info:


Phone(s):(760) 328-0871
Address:68-105 Kyle Rd, Cathedral City, CA, 92234
  • Monday: 9:00 am - 8:00 pm
  • Tuesday: 9:00 am - 8:00 pm
  • Wednesday: 9:00 am - 8:00 pm
  • Thursday: 9:00 am - 8:00 pm
  • Friday: 9:00 am - 8:00 pm
  • Saturday: 9:00 am - 8:00 pm
  • Sunday: 10:00 am - 7:00 pm

Reviews on Toyota of the Desert

 
Raymond H. | 2015-04-19

Slime.   I was over-seas and attempted to buy a Toyota from these guys because I knew I was going to 29 Palms.   Their price was $5K more than the Toyota in Atlanta GA, so I bought in Atlanta, and drove to 29 Palms.   Long drive, but I saved $5K.   It gets better: my truck came with the first 5 services (oil changes) included.  Cat City Toyota was the closest.  Actually, they changed the oil at the 10 and againat the 20K mile mark.   The other visits they simply checked the fluid levels.   After the first 25K miles, they hit me with a high pressure sales pitch to buy another year of "service".   It wasn't cheap.  But, along the way, I pulled the cabin and engin air filters after each "service" and noticed they hadn't been changed or even "tapped" clean.   Heck man, at least knock out the big bees and rocks, wipe the filter box out with a damp rag, and put the old filter back in.     They just didn't pay much attention to the details, but they took over 2-hours to check the fluids.   WHY?  

They had bad (stale) Starbucks coffee and free popcorn in the lobby.   But, that's not why I drove all the way there!    No, I won't have my truck service in Cat City, nor will I buy parts there or ever buy a new vehicle there.  They are a rip-off.  Again: slime.

 
Mark D. | 2015-03-27

I have purchased four cars here and I will never spend another dime at Toyota of the Desert.

Three days ago I purchased a used Corolla for my daughter. I had to leave for an appointment during the purchase process and my wife took over for me. At that time the manager , Jeremy, assured me that if anything was amiss with the car we could let him know the next day and he would take care of it. The car came with only one key and we needed a spare.

We were not asking for the keyless remote but just a plain key. They informed me that as the car had not come with a spare key we would have o buy one and that was just their policy. I spoke to to another person further up the food chain and he said the same thing.

This "policy" just cost them a loyal customer. Because they chose to stand on their short sighted "policy" and save themselves a $3 key and ten minutes of time, they have lost a customer that has given them nearly $100,000 of revenue in purchases not to mention the thousands in service purchases.

In addition, they created a person who will not hesitate to let every person they meet know what sort of service to expect.

 
Keiichi U. | 2015-03-26

Zero star. This place is absolutely ABSURD. I had an appointment at afternoon to see the car I want but before i headed out, I called this place just to make sure that the car i wanted is still available. When I made the appointment, the lady told me that she'll contact me if the car is sold, but this place's Yelp review was making me worry about it. So I called. The operator transferred me to the sales department. After a minute, I had to leave a voice message. I hung up. Half hour later, I called them again and did the same process. This time I left a voice message (they NEVER called me back btw. Of course, right?).

So I decided to just head out. This place is 2 hours away from where I live. I finally got there. Guess what. They told me that the car was sold "early in the morning". WTF? Why did you guys never gave me a call then? The Sales manager (I think her name was Synthia) said "I'm sorry, sometimes we get busy and don't have the time to make the phone call." LOL Really? Give me a break.

Yelp's review tells the truth. Look at this place's rating. Does it look good to you?  Use your money more wisely. I've learned. For such a big shopping, you should goto a place w/ good Yelp rate so that you'll enjoy your shopping.

 
Curt M. | 2015-03-20

This is our third car from Toyota of The Desert. Not only is the facility enjoyable and relaxing, the service department is excellent. My wife just bought a new 2015 Avalon and we are very pleased with the deal, the service and the car. I highly recommend Maggie Kovaly (sales) and Adrian Meza (service) both will provide you excellent service and support.

 
Ruby G. | 2015-03-16

They don't even deserve a star ! I recently went in because I got phone call after phone call to come upgrade my 2012 camry that I was completely fine with! So I went anyway paid the 2012 camry on time never late for 3 years now have a white 2014 Camry same exact car just a back up Camera. Toyota is now saying I still owe on the 2012 Camry because I had 11 months remaining on my lease . They told me i had 3 months left and they'd pay it witch they did ! COMPLETE SCAM! Don't go to them the price I pay for a Camry I should have a Lexus. Rude ppl customer service sucks big idiots don't know what their doing and don't return your phone calls

 
John K. | 2015-03-11

We split our time between Palm Springs and Los Angeles so we have had our Toyota Yaris serviced in both locations. We consistently choose Toyota of the Desert because their customer service is far superior.  We feel both valued and well taken care of by the staff.

 
Stephanie B. | 2015-02-24

I bought a used car from a dealer, mind you, because I thought they would be more reliable than a used car lot because I thought they would have checked out the car and have some warranty protection.  A little over a month later it needs $4k worth of work.  I had mentioned during the test drive that the steering seemed a bit hard.  I should have read the Yelp reviews first.

 
Mike W. | 2015-02-18

I did not buy  my car at Toyota of the Desert because i was not living in the desert at that time.  I have had ALL of my Service work done here since i bought my car and each time i am so happy.  I hear horror stories of dealerships ripping people off and gauging them on a service.  My 2008 highlander has just under 60k miles and the only expense i have had is tires and oil changes.  I love my toyota.  A shout out to Jorge Zamora and the service team.  Thank you.

 
Jonathan P. | 2015-02-12

Darn good job.  No BS car salesman BS.  No BS in finance either.   Kru did a great job and found me the greatest Camry ever.  Love it.

 
Joel R. | 2015-02-06

Excellent excellent customer service I went in for a oil change on my truck by the time I was done everything was smooth thank you Anthony Franco and toyota of the desert

 
Blair A. | 2015-01-12

These guys have always taken care of me when it comes to servicing my prius.  My family have bought two cars here without a problem.  Do not know anything bad for all of my family that own 4 prius cars.  Guess maybe we have been lucky or we have the right outlook.

 
J L. | 2015-01-12

My experience here is mixed. Most of the staff are very pleasant and helpful. Some are not adequately trained. The service dept. is excellent.
When i purchased my second vehicle here recently I ran into some problems. The managers were in a meeting for 4-5 hours while I was doing the paperwork. I was made to wait 4-5 hours because they came in, had me fill out a form, then left for 20 minutes and on and on. Also no one was thinking about the big picture. My times, lunch time, comfort, and the fact that I had to bring the car back for an add on . Had they just given me a rental car and kept the new car for 2 days, I would not have to return and leave the vehicle for a day and reprogram everything again. I tried to get in touch with the GM, but he has not returned my calls.  Watch out for trade ins. As usual there is a bait and switch. Dozens of flyers begging for your used car and then a very low offer. Do your homework. Bring in copies of similar vehicles 150 miles near by and their prices. Bring in a copy of "what is my car worth". Go to another dealer and bring back the offer from another dealer. Same with purchase. Show them that there are 20 vehicle matches within 100 miles and that you have actually called those places and you might not screwed over so badly.
I love my salesperson. But she is embedded in a corporation that needs an UNDERCOVER BOSS to see how coordination and group thinking is lacking at this dealership.
Remember that no dealer is your friend. I have been baited in at Lexus and Jessup, and then when a problem arises, well let's just say they can only do so much.

 
Doug E. | 2015-01-10

Worst  dealership I have ever dealt with.  I have bought over 20 new vehicles. Brett one of sales manager is the biggest double talker ever.  I think he needs to understand what out the door means. They don't even honor there online prices.  We drove  over an hour twice to be lied to over and over again. Very shady. I would never buy a car from this dealership

 
Naeem A. | 2015-01-10

This review is for the service dept, they have a great special at $105 for 3 minor services including oil change, they were very helpful and no complaints. just be careful since they always try to find issues that I am not sure needs to be fixed, once they told me I have a side nail in the tire and that I have to replace it (no fix), I asked to wait, after 5000 miles I came back and after the service no one was talking about that side nail???? I guess the salesperson was trying to make me buy a tire for no reason.
over all the service was good and just be careful, if they recommend something to you just wait and get a second opinion.

 
Liz T. | 2014-12-30

My car is only less than a month.  Prius c 3 today I called the service because the car don't have power. What I mean is when I start the car the engine sounds like having a hard time to speed up it stays on 53 or 58 in Eco mode and EV is not available no matter what speed you are. I called Toyota and I was transferred 4 times operator never apologize their tone of voice never sincere and finally they said they are not accepting any appt today... BAD attitude bad customer service!!! I called the agent who work with me and left 2 voicemail and it's 10:33 in the morning.

 
Angie V. | 2014-12-29

Bought my first car from here ! Ask for Anthony Danna he is the best salesman in the whole dealership !!!

 
Stacee N Paul L. | 2014-11-12

We bought our 2010 Rav4 there and are very happy with it. The problem I have is that now every week or so I get an email from them wanting us to trade in our vehicle because "its in high demand" . I have replied several times to them clearly stating that we will NEVER be trading in our vehicle EVER...And do you think that they'd leave us alone ???? HELL NO !!!! So, hopefully NOW they have received the message !!!!!!!

 
Steve F. | 2014-11-07

Not only did they hunt down the car I knew was going to be hard to get but with out hesitation it was tracked down and actually able to get me exactly what I wanted. Never pressured me or tried to get me to do anything I didn't want to.

 
Judith D. | 2014-10-20

We have been customers & clients of Toyota of the Desert for many years, having bought & serviced all of our cars there, 6 cars to be specific. In fact I am about to take the 2003 RAV4 for a 90,000 miles service tomorrow. They have been honest, helpful & accommodating in every aspect both sales & service. I highly recommend Toyota of the Desert to all!

 
Jr R. | 2014-10-01

This place is honestly one of the WORST dealerships I have EVER encountered. My first time auto buying experience turned into a sad, cold experience handled by money hungry "salesman". I was approached by Brandon and abandoned. He didn't seem to care at all. Drew was just not compromising and at the end came off very rude. Guy didn't have the guts to tell me he wanted $546 dollars a month for a corolla. He sent another employee to tell me. Honestly, I'm not a difficult guest but I do expect some sort of respect and courtesy. If your going for a new car, try elsewhere.   Thank you Toyota for making my first car shopping experience super difficult and such a let down. Sincerely, a local.

 
Heidi C. | 2014-09-15

This is a dishonest and horribly unorganized dealership. I purchased a car in 2010 and then sold it private party in 2014. For the past 6 months they have been calling to try and "buy back" my old vehicle even though I have repeatedly told them that I no longer own the car. Just last week, Richard called my cell phone and my work and told my boss it was "a personal matter." Shady and terribly dishonest. I cannot believe they would sink so low as to call my place of employment for a "buy back." I'm no longer a Toyota owner and if I ever choose to buy Toyota again it will most definitely not be from this dealership.

 
Matthew M. | 2014-08-27

Bought a 2012 tundra a week ago, and realized the truck is pulling right. After 2 different days of having the 'service' department attempt to fix it, the truck is still pulling right. Hope this problem gets fixed so I NEVER have to go to that dealership again!

 
Steven C. | 2014-08-25

If this store were in downtown San Diego or downtown LA I would understand the old school sales tactics of come on down and make an offer.  However they are not "downtown" and even offer on there website a click here to get your Internet price. Unfortunitly it was just a scam to get your phone and email address. Contacted twice by phone and 3 times by email all telling me the the best price over the phone or email was there posted price. If I wanted a better price I would have to visit the store. If you live in the area it might be worth playing their game but for someone over an hour away. really.  Anthony Caridi is the GM and based on the 1 star reviews I have seen he endorses this policy.

 
Ben R. | 2014-08-15

Toyota of the Desert was off to a good start.... I had emailed the dealership through Autotrader and got a got a quick response from their internet sales manager Denning and setup an appointment to visit the dealership and check out an FJ Cruiser they had listed. I explained to Denning that Cathedral City is a good 2 hours from where I live, but the FJ they had for sale seemed like a good enough deal for me to make the trek out there.

When I arrived at the dealership I met Denning and he immediately took me to the FJ that I was interested in. He had set it aside and it was locked up in a garage bay. He was considerate and told me that he was thinking about the heat and wanted to keep the car cool. When i saw the FJ it looked really nice, however when I got a closer look at the vehicle i noticed a big dent on the front right fender along with more dents on the passenger side door. I was turned off by this, if I am going to spend $20,000 on a car I want it to be pretty close to perfect as it can be. This FJ however was not, at least in my eyes. Despite the body damage we took the FJ on a test drive and it drove great. Denning was great during the test drive and told me about all the features the FJ offered. When we got back to the dealership, we started to talk numbers. I explained to Denning the body damage was a real turnoff for me, and asked if they could fix it. He check on it and came back with with a no, but they could take $400 off the price. To some this may seem like a deal however to me it was not. I thanked Denning for him time and told him that I couldn't do it. Denning understood, shaked my hand and I went on my way and started the long commute home back to SD.

And this is where it got interesting...

On my way home i got an email from Denning. I thought it might be a thank you for coming out or maybe they could fix the dent. Instead it was the complete opposite. I am pasting our email thread below so you can see for yourself what happens when you don't buy and car from Toyota of the Desert.

Here is the 1st email, this exactly how it starts off, no Hi or hello, just straight to the point.
----------------------------
You are passing on a deal $3000 back of WHOLESALE BOOK because of a $500 dent.
Wow
Thank You,

Denning Hardin
Internet Sales Manager
760-880-1803
denningh@toyota111.com

------------------------------
I had a simple response for Denning:
-------------------------------

Wow, you sound a little bitter.

-------------------------------
He then responded to my email. I especially like how he told me to enjoy my drive home, knowing that I would be on the road for a good 2 hours. That was nice of him.
-------------------------------

Lol. Not bitter at all. Just surprised. I just think you are failing to grasp that the vehicle is literally THOUSANDS below even the 100,000 mile FJ's for sale.
I just think you are making the wrong decision. But I will sleep extremely well tonight.

Enjoy your trip home!

-----------------------------
I then responded again:
-----------------------------

Denning,

I'm as equally surprised by your passive aggressive sales tactics. You seemed like such a nice guy. However, this email thread is showing your true personality which is making  me feel even better about my decision. If that FJ is such a great deal, why is it still on your lot? Just sayin...I also don't see a line of people beating on the door to buy it.

I will be sure to leave a review on Yelp about how your dealership is committed to customer satisfaction. I would not have been satisfied with my purchase, but that seems to be besides the point in this case because you think I'm failing to grasp this so called awesome deal.

My trip home has been very pleasant, thanks! However, I think this is you being passive aggressive again. I might be failing to grasp it though...

Enjoy your evening.

------------------------
And this is the final email from Denning, I didn't bother responding.
--------------------------

Sorry to have offended. I was really just sad that you drove all that way, just to pass on a car priced way under market.

Based on your original offer at 16000 out the ,door, I thought you might not have a clear view of current market value.

Apologies again.

---------------------------

Toyota of The Desert was off to a good start, they responded quickly to emails and had everything ready to go when I got there. Denning even gave my friend and I bottled water. Maybe Denning was having a bad day? I don't know, all I do know is that I will never do business with this dealership.

 
Ted S. | 2014-08-12

Every few years I give this dealership a try. I love Toyotas, but the service at this location is always a disappointment. This time: Asked for an early appointment, told them I'd wait. Said they could get me in at 7 am. Get there, only to find out the "technicians" don't start until 8 am. What??? When I expressed my frustration the attendant gave me a totally blank "so what" response--so common these days. Now I'm sitting in the waiting room of the best Toyota dealership I'm the valley: Toyota I-10. No more experimenting. This is so much better it's like a different world.

 
J.C R. | 2014-07-01

Where is the ZERO stars when you need it?  These people are just plain horrible.  I get so sick and tired of being treated like I'm an idiot and don't know anything.  We were going to spend a ton of time in Europe and decided to sell our FJ.  A salesman from this office contacted us off our Craigslist ad and offered us the amount we were willing to take so we thought it would be a hassel-free, easy transaction and we would be done with it.  NOT!  They told us they would pay off the bank balance immediately, which they didn't, and we have impeccable credit, and we would leave with the check on the balance they would owe us.  NOT!  It's been almost a month, still not payoff check.

They are just all so slimy and talk down to you like your just a piece of shit.

So done.  I'll never go back there for anything.

 
Earl P. | 2014-06-25

We wasted our time with the stupid "manager/s" who doesnt know how to listen to our needs. We told them many time at first what we want and our restrictions and limitations but they kept pushing what they want. Ill give Drew(salesman) a 4 star but those 2 managers above hime- ZERO!  Dont deal with Roy and Syed. Dishonest dealership.

 
Cynthia M. | 2014-05-04

We came in to trade in our 2008 Prius. Cynthia T. was very helpful and knowledgeable. I really loved the fact that she was not aggressive and pushy like most car sales people. Once we decided what vehicle we wanted she had us out of the dealership in about an hour in a half!!! Very happy with that. Haha. The finance guy Davin was also great! He made sure to explain everything clearly and pretty much made the process as smooth as possible!

 
Barry L. | 2014-03-24

I was amaazed. Longo Toyota in El Monte (the worlds largest Toyota dealer) wouldn't give me squat for my trade. So I went to Toyota of the Desert which is 3 miles from my house and they gave me a great trade amount plus a great deal on my new Corolla ! I recommend them to anyone.

 
john f. | 2014-03-15

really great service. victor was a great sales associate. no pressure and quite easy to do business with.  love their customer service

 
hobie s. | 2014-03-07

Consumers - do not lease a car through Toyota Financial and do not return your leased car to this dealership.   I've been engaged in a nightmare with this company.

I returned a pristine Prius because my lease was up.   A month later I received an invoice for $1400 from a 3rd party Toyota inspection vendor that I was never aware of or even met.  They took pictures of the car after I had returned it.  When I pleaded with them to let me inspect the car with them present- they said the car had already been sold at auction.  

This Toyota dealership says "we have no record of your returning the car and the gentleman that helped you no longer works here."  

In addition to the 3rd party that invoiced me and took the Prius to auction, Toyota Financial now refers to the dealership as "3rd party" and says they  have no jurisdiction over my returned leased Prius.  But I handed them the keys and inspected the car with this Toyota dealership.  What a perfect confusion filled trap!  

Do not lease a Toyota!!  And if you do, make sure to read the fine print on how no one at Toyota takes ownership of the return policy except toyota's 3rd  party inspection vendor!  Or you will fall prey as I did and you will most likely experience toyota's brilliant scheme of how to get more money out of you.  I guess the have to make up for those seemingly low lease payments.

My next review will include the contact information to the gentleman I spoke to at Toyota Financial's "Office of the President" -  great branding.

 
Hendrick V. | 2014-01-16

I went to this dealership for my second service for my 2013 Prius, it was clean, staff was nice, I had hi hopes since my last service with Toyota of Santa Monica was so upsetting and disappointing, well, it took 4 hours for my oil change and tire rotation, Toyota maintenance is not as good as it's cracked to be, I would rather pay and know I would get my car in an hour maybe 2, after all how long does it take to change oil, top off fluids and rotate your tires?....oh I forgot 4 long hours.

 
Tim K. | 2013-11-06

We bought my wife's first new car in ten years here and it was so broken that we couldn't take the car home. This wasn't the dealer's fault, but they were asked to fix it before we took possession of the car. Thankfully, they found us a new one which was great, but processed the paperwork on both cars which meant that we had two loans! My wife had to call Toyota corporate to get it straightened out. The first broken car was still in our name! As far as the buying experience, I won't be back. The sales guy started off with the usual paint sealer, security system add ons that jacked up the price and have long been apart of the reason why people hate buying cars in the first place. Having bought cars here and I-10 Toyota, they both are about the same. I'll be buying out of the Valley from now on.

 
Sylvia K. | 2013-10-09

Our experience with this dealership has been not what we are used to dealing wit from Toyota.  We were visiting from Canada and have a 3 week old car.  We had trouble  with our step up board that required service otherwise we could not drive the brain.  It too two days for us to reach someone in service.  No one answers the phone, the service advisor we were assigned we young out went home sick yet when we called and asked for him the receptionist could not tell us that.  Once we were able to speak with a service person we were quoted a service charge and our car is under warranty?  Supposedly all over Canada and us.  Then we were told they could not fix the problem and we were never given any solutions.  We had to call our dealership in Canada to help us with our problem.  It will still take the dealership to ship the part back to our dealer so they can fix it there.  We will see if they do it for us...it will be reverse charged.  Wow we just can't believe the poor service.

 
Mike N. | 2013-09-14

As far as I am concerned, the Service Department here has gone downhill after years of visits. My last experience was a 2 hour wait for a Basic Oil Change ( WITH an appointment ). After the long wait, I was asked if I WANTED the promised Car Wash but if I did, it would be another 30-45 minutes. I declined and wasn't even given the option to return later or another day for my FREE wash. Responded to their requests for Feedback ( both to the Dealer itself AND the Toyota Corporation ) and never received a response to my HONEST and unflattering feelings. Very impressive looking facility but it ends there. Love my Avalon however she deserves better than the SHABBY SERVICE offered at Toyota of the Desert. Toyota has a Dealer in the Coachella Valley representing them  ..... Well .... Not Very Good ...

 
June R. | 2013-08-26

My husband and I knew exactly what we wanted and what we wanted to spend. We did our research prior to our visit and had plan B to go to Riverside if they did not meet our needs! We were welcomed by Julio who was very no nonsense - not pretentious and honest about letting us know that he was new to the job and never pretended to know what he did not know! Was very attentive And receptive to our research with the cars.  Manager Mark was also very no nonsense and did not waste or time as well! We felt negotiation was fair and it was the quickest sale. Traded in my 2010 Hyundai Tucson for a preowned and certified 2011 Prius 4! Their motto here is Clients for Life and their customer service showed it! So glad we did not have to take a trip to Riverside! Our experience far exceeded our expectations! Highly recommend !

 
Chief C. | 2013-08-17

In a small group of the absolute worst negotiation practices I have ever experienced. I have negotiated millions of dollars in contracts and these people rank in the top five of the most dishonest individuals or groups that I have ever dealt with! I have negotiated approximately 350 contracts.
I had a deal in place, was per-approved, filled out their application for financing, had a credit score well over 800 and they disputed my agreement. After leaving, then returning, they were going to do the deal but I had to pay for the mud flaps! The mud flaps! Are you kidding me?!  I could care less if they couldn't include the mud flaps. After I heard their issue was over MUD FLAPS, he said he would do the deal. I shook his hand, told him we have no deal and walked out!
In addition, he told me that he didn't care if they financed (clearly they did or they wouldn't have had me fill out the paperwork).  There is so much more, always their version but it felt good walking away from such a jerk! Good luck if you decide to deal with this group! If there were a Negotiation 101 class, they wouldn't pass because they wouldn't be accepted into the program!

 
Zachary A. | 2013-08-10

I was getting my Saturn serviced at Toyota of the Desert and decided to have a look at some new cars. Salesman Tony Spiel was very professional, courteous, not pushy and he knew the entire Toyota product line inside-out. In fact, he even knew what other brand vehicles' pros/cons were, compared to the Venza I was inquiring about. Not once did I feel like he was over-selling his product. All my questions and concerns were addressed in a prompt, simple-to-understand manner, which I greatly appreciate.  

The test-drive went very well. Tony knew where the best places were, to fully "feel" the qualities of the Venza Sport-Crossover. With Tony - I made a buying decision on the spot. He also was very creative on financing/trade options and made the entire buying experience very smooth and painless. Even if I were a "Toyota Mystery Shopper"...I would have ended-up buying the car from Tony. Mr. Spiel's professionalism and Automotive expertise comes highly-recommended.

 
Tony E. | 2013-02-23

I saw a car they had on the website, ended up driving over 2 hours to get there to check it out (we were heading out there on other business anyways).  We called while still an hour out to verify that they still had the car and they indicated that they did (Romero?).  When we show up, we see a "manager" who told us the car was sold and if we were interested in something else.  WTF?!?!  I called just an hour before and there was no indication that it was in the process of being sold.  When I got there the car was no where to be found!  If it were truly the case that it was in the process of being sold, a simply courtesy FYI would have been nice and saved me some time.

Funny I read all these YELP reviews and wanted to hope for the best in spite of all the negative reviews.  I read on google reviews, many good reviews of this place.  I'm thinking this is probably due to the fact that google allows anonymous posters so employees and owners are trying to mis direct the consumers with fake posts.

I don't like the idea of getting the run around.  Not coming back, not recommending!

 
Paul A. | 2013-02-08

I have been coming here for about five years now. Previously, I had been satisfied but I have noticed that in the last few visits the level of service has slipped. Today's experience will be the last time I come here. What was supposed to take three hours has now turned into an eight hour ordeal and I haven't even got my car back or received a reasonable explanation as to why. Do yourself a favor and drive the extra miles to a reputable dealer... I know I will from now on.

 
Kim B. | 2012-12-29

I called this company in regards to a car they had on their website, I spoke to Cynthia, she told me the car was available and to come in. I came in later that night, Cynthia was gone, so I spoke to Kelsie/Kylie (something) she said that the car was available but someone must've taken the keys home and to come back the next day... Weird, but okay.

We go back the next day only to be told that their coworker took the keys home the day before because he was saving it for his son who had to drive from LA to buy the car!!!

I spoke to a manager about these shady business practices, he pretty much laughed in my face, but confirmed it was against their policy to "hold" vehicles.

I went to I-10 toyota in Indio, they missed out on commission and my business! Don't deal with these people.

 
peg w. | 2012-12-05

This is my second visit for maintenance on my Venza.   I can only say good things about the service, comfortable custom lounge (free wifi and coffee).    The price for oil/filter change was $41 which included washing my car.    All very reasonable for such good customer care.

 
Neal R. | 2012-11-18

Julio in service was super helpful! We were in the middle of a 750 mile drive when the check engine light came on. Julio went above and beyond to help us get the code read. We appreciate the great service that allowed us to continue on our trip! Thank you, Julio!!!

 
Michael V. | 2012-10-16

What a disappointing early morning I had at Toyota of the Desert's service department.

Firstly, let's start off by saying, I wouldn't recommend this dealership to ANYONE. I had recently taken my Scion into the service bay for an alignment service done, in which case I was told that I had a bent control arm. Quoted me for 500$+ alone for the part and possibly more parts would need to be replaced. I have no problem with the outrageous prices they come up with, it's their job, it's a business. I decided to have my own mechanic look over the said damaged parts, and have him replace it. My own mechanic having replaced the part with OEM parts, from a different dealership in Ca (Funny...I should probably start visiting that one).

Now let me backtrack to the day my alignment was done, my service advisor Julio Zamora, asked me if I'd like to see the part in question, I said Yes of course. He showed me the control arm, discussed where the bend in the part is and then followed to talk to me about it. In out of probably the most negative turn for a conversation, he suggested I claim INSURANCE FRAUD. Excuse me? Yes, insurance fraud. No Julio, I wouldn't like to claim insurance fraud and blame some made up idea to help pay for damaged part. That was obviously the first clue I should have taken into account with who I was dealing with at this dealership. Moving forward to yesterday, I come in and talk to another service advisor, explain to him that my mechanic looked it over the part and replaced it. That service advisor, which I'm not 100% sure, was named Jared P. (sp?), then told me that they wouldn't charge me to have the car placed back on the alignment rack, to come in at 9am the next day. I arrive at the dealership today, and go directly to Julio, he remembers what the case was and then immediately goes to his desk and Is what I'm guessing writing up the service call. Then hands me the sheet stating again that I would be re-charged for the alignment. I'm really displeased at this point. Have the whole back and forth of how he needs to charge me for it again, I ask to speak with his manager. Here comes up our 3rd and final batter, Steve the service department manager. Steve, comes to Julio's desk, doesn't say one word to me, no greeting, just a real non-personable person. Looks at me and says, "If you're not going to pay for it, we're not doing it", and that easy walks away. No care for the fact that I'm a customer of this dealership, have paid thousands of dollars worth of cars and am unhappy about my experience.

At that point, I ask for Toyota NA's customer service line and for their names. I asked for Steve's manager, but apparently wasn't there.

So to wrap this up, don't bother with Toyota of the desert, from shady insurance fraud advising to rude managers. Take your business elsewhere.

 
Louise And Robert R. | 2012-10-05

Yup, the one stars or no stars were right!  Had our 96' forerunner in for a full service check which was 50 bucks but that was no problem. They then quoted me on a axle seal repair job @ $940.00. So, my brother in-law works at a Toyota dealership in another city and said the job should be about $300.00 max. I called Desert Toyota twice, asked for an explanation and a call back from the service manager. No call, no explanation. Sadly, what most consumer advocates say is true. Expect major bites out of your wallet if you take a your car to a dealership for service. Find yourself a local guy and save a bundle. We ended up with the very friendly, helpful, and much cheaper guys at Firestone auto care. Do yourself a favor, skip Desert Toyota and save money.

 
Bill M. | 2012-09-14

Love my new Prius. The dealership made the process fairly painless(getting a new car can never be completely painless). The service dept. is great to work with. Even coming in this morning with a nail in my tire, I was not made to feel as though they are doing me a favor. Instead they made sure I knew that my patronage was appreciated.

 
Steven C. | 2012-07-31

I bought my Highlander here and take it for service here also. The people are always helpful and friendly. I also take my wife's car here and am always satisfied.
 Yes, the prices are a bit steeper but worth it. They are not perfect but they have always made good on anything unsatisfactory. When a part was not in I received  the free loaner.
 This place is great, I would recommend
it to everyone.

 
Bobby C. | 2012-06-29

Internet Sales Director Mariposa was GREAT! I hate car dealerships with a passion and she made purchasing my Plug in Prius a pleasurable experience.   She earned my business because she was knowledgeable and nice. She worked with me on the price so I was comfortable that I was not going to get a better deal and she had the car delivered to me in North Hollywood.   She had the paperwork filled out and offered to sign me up for the entune service. Great Customer Service. I would buy from her any day.

 
V W. | 2012-06-05

We wanted to purchase a 2012 Prius. Dealt with Alex and Mason. They said they could get the combo we wanted.... A week later I called.... Alex said he forgot about it and was sorry...and would call me back. Another week...and nothing. Then we went to I-10 Toyota and within an hour we drove our new Prius home!  It amazed me that a dealer with almost 2 dozen Prius would not be interested in a buyer...  But after reading their reviews I'm glad we didn't... They won't get my service either.

 
Claudia R. | 2012-04-24

My Prius went haywire on the Sunday of Coachella.  GREAT.  I had to be towed to this dealership even tho the service center was closed.  The people inside the dealership that day were no help whatsoever...thanks alot Sunday crew.

I left my car and keys in the early bird box and hoped for the best.

They called me Monday am at like 7 - right when they opened....YAY.

I told them that i needed to drive home that day and the nice guy on the phone said he'd call me back asap with the diagnosis.  He called me back before 11 and said he'd have me on my way home by 1:30.  Ok it wasnt exactly by 1:30 but it was pretty darn close.

Most of the guys were screwing around in the service waiting area where they're desks were - I thought that was pretty unprofessional with a bunch of customers around.  Maybe i was just irritable because my car took a dump, oh well.

I had checked online to see what the prob might be and what they told me and fixed was pretty much the same so I think they were pretty honest.

 
Anthony R. | 2012-04-01

I had a very good shopping experience with Toyota of the Desert.  I did the majority of my negotiations and communication  via the Internet.  This process made negotiating a lot easier than going to the dealership.  Cynthia T. was my salesperson and she did a great job.  My one concern about shopping and negotiating on line is that I thought I would be ignored or my messages would not be responded to because I was not on the lot and therefore, Toyota of the Desert might think I was not serious about purchasing a vehicle.  I was more than pleasantly surprised when Cynthia responded promptly to my initial email, but she also responded to every email after that in a timely fashion.  

The process of shopping on line took a little longer than my previous experiences buying a vehicle in person but I suppose that is to be expected.  Toyota of the Desert did not have the vehicle that I wanted on the lot but they were able to get me one in a day.  

I would also like to add that although Cynthia T. was the salesperson who handled the bulk of the negotiating and post sales communication, there were also many others that helped me at Toyota of the Desert.  Everyone at Toyota was very friendly and helpful and based on my experience I would highly recommend anyone looking for a Toyota to give Toyota of the Desert a look.

I did not give Toyota of the Desert 5 stars because I believe 5 stars is perfect, and I am yet to find perfection in anything I have purchased.  However, I am very happy  with  my new vehicle and the way the staff treated me and handled the sale.

Thank you Toyota of the Desert.

 
Jim C. | 2012-03-05

Very low inventory of "previously owned" automobiles. They only had one convertible on the lot, which was a Lexus, and therefore out of my price range.

 
solange s. | 2012-02-13

THE WORST STEALERSHIP!!!! I bought my car here in 1999, a 2000 Camry.  It was used as a loaner car by the dealer, the "stealership," and only had about 16,000 miles on it.  I had just bought and paid for a Saturn that turned out to be a lemon and was already costing me in repair after repair after repair.  I should have taken them up on the one month return option and gotten my Toyota first, but I didn't.  I spent a total of $18,000 on it.  The trunk was damaged when I backed into a flatbed truck that was parked way too far from the curb behind my driveway.  It had been repaired except for the finishing paint job, so it had some putty.  Toyota only would give me $800 dollars for the car with only 36,000 miles on it in trade for my Camry, for which I was paying cash, buying it outright with no financing.  I take responsibility for not haggling with them a bit more on this and on the price of my new car.  On top of it all, the closer was disgusted with me when I would not buy into his hard sell of the alarm system.  They should have kissed my rear, since I was giving them cash and buying it outright.  So, now, I have bought my car from them for cash and, then, proceeded to take it back to the dealership for all of its repairs and service.  All was well and good for a few years until I began to suspect that they were not exactly being truthful with me.  The clincher was when I was told I needed a new oil pan for $650.  I told the service guy I couldn't afford it.  He all of a sudden changed his tune, saying he would make sure that it was not damaged during the oil change.  Since then, I was afraid to have the oil changed for fear of having to replace the pan.  Well, yesterday, I took the car to have the brakes replaced at a wonderful shop in Hollywood.  I mentioned the oil pan business.  The owner said he would check it out.  He came back saying that there was nothing, I repeat, NOTHING wrong with the oil pan.  Besides, it is a pan held on by a few bolts.  How could I need  a "new one?"  He replaced my brakes and changed the oil, topped off the fluids for a mere total of $228!  I was very irate at my dealership.  I called them to tell them about this and other calls that they had made that were obvious attempts to rip me off for repairs I did not need.  I had to leave a voice message.  It is a matter of trust.  Do not trust them!!!!  Oh, BTW, the wonderful service shop I went to in Hollywood is Affordable Care of Hollywood.  They are the BEST!

 
Howie F. | 2011-12-27

I recently had an absolutely awful experience dealing with the repair shop at Toyota of the Desert.  I had to have my car towed recently when the engine died and as a longtime Toyota owner I thought the best place to take it for such a major problem would have been the nearest dealer.  I made a big mistake in bringing it to this place.  They said my engine was done and needed to be replaced and that it would cost $15,000.  Turns out the car had bad spark plugs, needed new valves and an ECU. The entire job cost $1,500 at a repair shop.  The folks at Toyota offered me about $400 to buy the car to scrap it.  I've left out several other shady details as well.  Needless to say I'd avoid doing business with these folks.

 
Wendy B. | 2011-10-26

In the quest for a truck for my hubby, we visited the Toyota of the Desert Dealership.  Super high pressure, constant attempts to upsell, little sensitivity that we had a young (and crabby) child in tow.  The nail in the coffin for me was when the salesman told us how XXX truck "had sack".  Really?!  Who talks like that to a potential customer?  Not the professional experience I value when looking to spend thousands of dollars.

 
William H. | 2011-07-30

Yelp needs to rewrite it's rating software to accept a ZERO star rating for this sorry excuse of a sales department.

If you're thinking of buying a car go somewhere else.  We're still so pissed I don't even want the presence of an off the hook, livid and detailed rant gracing my reviews. I don't want to relive the experience, even by typing.  Bottom line: They are dishonest.

Buyer Beware!

Don't say I didn't warn you.

_______________

On edit: Better Business Bureau gives them a D+. On a scale from A to  F, I would consider a D+ to be sucking rotten eggs from hell.  That describes this place perfectly.  Go ahead and Google it yourself.  This place sucks.

 
Luke M. | 2010-10-17

Did I expect good behavior from a car dealer? Probably not.

I went in with a small budget, simple needs and a clear picture of what needed to happen.

Well, they got their hooks into me, tried getting me into a (very nice) car 3-times my stated budget. The numbers kept going up....

By the time I was able to extricate myself they'd chewed off one of my legs, leaving only bone and one shoe, dripping with blood. And now they possess a folder with ALL my personal financial info. I want it back.

The best part? They tried to keep the title to my existing car! Snuck it right into their file folder and were going to let me drive off without it.

Toyotas are great cars. But everything they said and did here was manipulative, sly, desperate and borderline dishonest.

I will not go back there.

 
James N. | 2010-08-27

For about four years, I had been taking my 2002 Prius to Toyota of the Desert in Cathedral City ever since I had moved to the desert. I had thought that with a "specialty" car like the Prius that I should leave the work to the "experts". Boy, was I wrong.

My Toyota of the Desert "experts" told me that my "check engine" light was due to a bad water pump and a "rack" somethin-or-other that would cost me an additional $2,731.00. When we learned this, we went down there and spoke to the manager and learned that if we did nothing with the "rack" thing that we would have problems with the power steering only at slow speeds-like when driving in a garage or parking lot.  Our answer was, "Fine. If that's the only repercussion of not replacing the part, we can live with that." So we instead took his advice and gave them a few hundred more dollars to do a major service in addition to repairing the water pump.  Total cost out the door $900.00

Fast forward TWO months later. Warning lights come on again.  We take it back in and they say that once again the "rack" somethin-or-other ($2,731.00) is acting up AND we need a brake actuator for $1,885.00. We say in essence, "Are you people NUTS?" We JUST gave them 900 big ones two months ago. Now they want close to five THOUSAND dollars more??  Come on! How many mortgage payments does that constitute??? We decide to think it over. Should we buy a new car? But our Prius has the golden carpool sticker allowing me to drive solo in the carpool lane! (Saving me many a minute driving back and forth to L.A.) There HAS to be a better way.

We leave the car there. We come home and google search "Toyota repair" and find a guy nearby. Kim's Automotive in Palm Desert. We have our car towed from Toyota of the Desert to Kim's Automotive figuring, "What the heck, let's give this guy a try."  We tow the car to Kim's and he gives it the once over. We didn't tell him what Toyota of the Desert said, we just let him give us an estimate based on the warning lights. Guess what? Different diagnosis (surprise!---not!). He fixed our car for $1,700.00. We asked him if he had checked the "rack" thing-a-ma-jig and he said yes, that it was the first thing he had checked and OURS WAS FINE!

Conclusion, the guys at Toyota of the Desert must not have reached their billing quota. As a result, we almost got suckered into laying out mass quantities of cash for BOGUS repairs. These are the guys who perpetuate the image of the stereotypical car repair shysters who are out there. Never again, Toyota of the Desert. Never again! Oh, and p.s., when it comes time to replace this car it WILL be another Toyota Prius, but it won't be from YOU.

 
Sam G. | 2010-04-17

Awesome place, they had the lowest price in the entire State, the Internet Manager (Mason McDonald) was very easy to deal with.  They were upfront with their pricing and did not try to sell me extras (warranty, alarm, etc) that I did not want.  I highly recommend this place if you are buying a new car.  I drove 150 miles to this place and was not sorry at all.

 
Alan W. | 2010-01-12

We're visiting from out of state and had a turn indicator bulb burn out.

Had the same thing happen at home and our local dealer fixed it for the cost of the bulb - $7.00, took a  service guy 2 minutes in the drive through.
At this dealership the cost to "look at" the problem was quoted at $50.
Seems to me this dealership is more interested in squeezing the customer than in a long term relationship which would make them more money.
I'd be really careful before I chose to do any business there.

 
Heather H. | 2009-04-16

This is your generic car dealership and I received adequate care here in the past but now that I know that the owner is one of the largest contributors to anti-gay causes in the state of California I will not come here again.

 
David J. | 2009-01-25

I can't speak in much detail about the dealership itself - other than they hired the best sales person we've dealt with at any dealership before, Jamie May. After a horrible experience with Kearny Mesa Toyota in San Diego, I went searching for dealers within hundreds of miles of our area. Jamie emailed me back quickly with detailed information and a great offer. She answered all of my questions, was very polite, and she seemed genuinely interested in customer service as the priority - which is rare to find in this business. We finalized the deal the next day and had our new vehicle. She was low pressure, easy to deal with, and was interested in making sure we got what we wanted. We will definitely use her the next time we buy a new Toyota. It's the kind of experience you hope for, but rarely actually get, when trying to buy a new car.