Royal Kia Tucson in Tucson, AZ


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Specialties

We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!

If you don't see what you are looking for, click on CarFinder, fill out the form, and we will let you know when vehicles arrive that match your search! Or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to serving you!

History

Established in 1976.

Since 1976, the Royal Automotive Group was founded under the assumption that car buying should be an easy and enjoyable process. Since the begining of our Speedway/Columbus Buick store we have expanded the Royal family to include Lexus, Jaguar, Land Rover, Buick, GMC, Cadillac, Kia and two award winning body shops.

Royal Kia Tucson


Dealer Info:


Phone(s):(520) 790-4132
Address:4333 E Speedway Blvd, Tucson, AZ, 85712
  • Monday: 8:00 am - 8:00 pm
  • Tuesday: 8:00 am - 8:00 pm
  • Wednesday: 8:00 am - 8:00 pm
  • Thursday: 8:00 am - 8:00 pm
  • Friday: 8:00 am - 8:00 pm
  • Saturday: 9:00 am - 5:00 pm
  • Sunday: Closed

Reviews on Royal Kia Tucson

 
Ben F. | 2015-03-21

Came into your location in December of 2014 ready to get a car. Had a trade in & and plenty of cash to put down. Yet I was treated like an idiot that didn't know what I was talking about. First, having customers watch your childish video is ridiculous, especially someone in their 40's who have been through the process several times. Next, I knew that  I was considered a credit "ghost", but with my wife that had decent credit and the fact that I would have a great score showing in a couple of months, I was treated as a first time buyer. I told the salesman that we were looking for a 2 door sporty vehicle. We were shown OLD, high mileage, family cars. I confronted the salesman telling him that I wanted something like the dodge charger that was on the sales floor. He laughed and said I couldn't qualify for a 2008 dodge charger. I told him  that I was leaving and he said he would talk to his manager. I waited. He came back and said I could have the charger with a payment of $650 a month. I laughed and left. February of 2015 (less than 2 months later) went to Larry H. Miller and got treated like an adult. They got me into a 2010 Challenger (see pic of happy wife with car) with very low miles for a GREAT payment with no problem. I got financed through a great bank with no problems. You guys lost a customer for life and I will tell EVERYONE I know about the horrible service you provide.

 
Christal P. | 2014-09-18

Bought a car back on January 31, 2014, barely writing my review now cause I'm sitting here getting an oil change and thought, why not.
Kevin (Manager) Mario (salesman) and Dave (service) are all super great.
I had a blank check already issued from a bank when I went looking. I had been looking for a while but couldn't find anything to fit my likes. When I cam here, the 1st person I encountered was Kevin. I did not know he was the GM. You know how sales people can be, so I just laid it out for him to not waste anyone's time. I told him I needed a used vehicle (I don't ever buy new - such a waste), around $20G, loan to value couldn't be more than 110% (most places do 120%) even with about $2G tack on and no money down. He looked at me and said that pretty much impossible but let's see what we can do.
Wouldn't you know that he found me something I LOVE! He had Mario finish all the details. And i got roses. Yay.
All my subsequent service visits have been handled by Dave and he is awesome. No one ever tries to up sale anything, or it doesn't feel like it at least.
Great care at this place!!!

 
Steve R. | 2013-09-20

I've purchased three cars from this Royal location on Speedway in mid-town.  I recently made an appointment at a time they suggested (so I wouldn't have to wait all day) to have an inoperable driver's side power window repaired.

Two hours later Dave Lope, the service writer, calls me out and tells me the power window motor needed to be replaced and they would have to send out for a part.  (It took the mechanic two hours to diagnose this?!!)  I had appointments and couldn't wait for a few more hours for them to get the part and make the repair and said I would return the next day.

It took another half hour for them to bring my car around.  At which time Mr. Lope tells me, oh yeah, it also needs a new window regulator AND that the mechanic had the car on the lift (to diagnose a power window???) and the CV boots (on a 65,000 mile car) were cracked and needed to be replaced.  At this point we're up at $800.00+

I left and took the car to Jaybee's where I've always previously had work done honestly and satisfactorily for 15 years.  I should have gone there first..  

Bottom line - the window motor was NOT bad and didn't need replacing, only the regulator, and there was NOTHING wrong with the CV boots.  Total cost?  $328.00

I did return to Royal, showed them the work order and receipt and let Mr. Loper know just what I thought about this.  Of course he blamed it on the unseen, unknown mechanic.  

I don't know if Royal employs incompetent mechanics or tries to squeeze money out of customers for unneeded repairs.  Either way there's a serious problem and I will never have repair work done and will think twice about buying another car there.

 
David S. | 2013-07-14

My new home for my automotive needs.

First you get a greeter. Then you get free wi-fi and lounge suitable for a nice hotel. I came in for my mileage reimbursement and received service on a recall without asking. My car was ready fast and getting my keys was just as simple.

 
Jerry G. | 2013-05-14

I like their no haggle policy and they tend to have a nice selection of new and used cars.  Three things I did not like:
1) for some reason they had to drive the car off the lot.  Then once off the lot they switch out and let you drive.
2) They are suppose to be a no pressure policy, but for some reason they keep calling me.
3) while I was there they kept trying to sell me cars that I was not interested.  I was up front with my price and what I wanted, but they kept offering other cars at other price points above my range.

So if you want a more pleasant experience I would suggest not giving them your email or phone number.  The other Royal dealerships (Mini and Jaguar) do a much better job at no pressure and letting you drive the cars.

 
wendy h. | 2013-02-17

Final review about this place. About the buick..I had to bring it back for leaking and bubbling of the radiator. They told me I had to pay for the hoses to be replaced and I used green antifreeze instead of the orange. I shouldn't be charged for the hoses, as they replaced the radiator already and didn't catch a leak....
Then I took in my Caprice for service for multiple issues, ie, brake knuckle, power steering leak, a/c unit, aftermarket lights, etc to the tune of over $2200. I wanted the abs fixed completely. When I finallly got the car back after over a week, the directionals didn't blink, the bright light wouldn't come on since the lever wouldn't stay when you pulled it(they told me to pull harder, but I didn't want to break it) and the directional arrows in the car display stayed lit, the steering was a little crooked and the abs vibrated as I was driving away. I brought it back the next day. The directionals blinked correctly but the other problems werent solved. They told me when they opened the steering column to fix the lever to put the bright lights on, it had nothing to do with the problem of road wandering the next day. The abs sensor on one wheel was fixed originally but the ecbm part needed replacing for only $1350 more! They said the bright aftermarket lights keep the arrows lit inside. BULL! I talked to the service mgr and he said this stuff could be corrected and I had him agree to an alignment too. After the 2nd time it was in the shop, I told him this is crap, I spent enough money and want it all fixed correctly. He said his Chevy mechanic would fix the problem for only $200 or I would drive away w/out cost if it wasn't 90% better. It wasn't like this when they went into get the bright lights to work! I agreed, since I felt i had no other choice. He paid to have it towed since it was dangerous to drive. I got the car back after a few days. I took it for a test drive, then I got the bill which was over $275. They wanted to charge tax and for an extra thing that was to do with the a/c unit they missed before. I charged into the service mgr and said, "I have no more money, this is the only savings I have and you said $200, no more" He agreed with me after some hesitation. It should've been fixed free! Plus everytime you go here, not only is the labor expensive, they charge you a service document fee based upon other charges which they call a shop fee. It isn't anything more than needing a "line their pocket" charge or a "johnson rod" if you've heard those terms.

 
Julia H. | 2013-02-04

SO YOU CAN SEE MY PAST REVIEWS, I'VE ALWAYS BEEN A FAN...AND RECENTLY A RETURNING CUSTOMER (buying car #2 from royal kia) BUT AFTER THIS LAST EXPERIENCE -- I'M DONE WITH ROYAL KIA.  I'll give one star for the pleasant service I received from Sales Persons Kyle and Kirsten but Kevin, the SALES MANAGER, gets all stars taken away.

WHY?
After purchasing a Certified Pre-Owned Kia this second time -- I received a voicemail from Kevin, the sales manager, about how my husband (whom the car is owned and registered under) needs to call back to discuss some matters.  My husband was at work and so I called back to see what this was about.  Kevin basically snapped at me about how we owe them a deposit.  I was unclear about the situation since I wasn't a part of the signing-closing of documents and Kevin kept pushing on me about why the money was missing, was there some sort of arrangement made with the car salesperson and basically accused us of stealing the car by saying "You should have not been let off the lot with the car."  EXCUSE ME MR. KEVIN SALES MANAGER.  

I HAVE SEVERAL THINGS TO SAY TO YOU:
1.  Aren't these things you're asking me things you're supposed to talk to your sales people about???  Have you confused me, the customer, for your employee? Talk to your employees and straighten things out with them before you snap at me.  

2.  DID I OR MY HUSBAND SNATCH THE CAR KEYS OFF YOUR EMPLOYEES DESK AND DRIVE OFF WITH THE CAR, how dare you??!

3. BIG DING FOR YOU AS YOU discussed my husband's personal and financial matter with me whose name is listed no where on any application or title of ownership.  Breach of confidentiality!!!!! This would have been an extra bad situation if husband bought the car with the intention of hiding it from me.

4.  You should really give people a good 24 hours to call you back before you start calling all their listed references.  I CANNOT BELIEVE YOU CALLED ALL HIS LISTED REFERENCES after ONE HOUR of calling him and leaving a voicemail to call back.  People have jobs and aren't a slave to their phones while they are working, its a good idea to give them some time to call back perhaps on their work break or at the end of their workday because I don't think you'd like it if your workers were handling personal matters while on the job!  You have embarrassed us for something that is YOUR FAULT, no good reasoning there.

Why am I so angry?  As the sales manager I expect you to handle things with much more decency and class. Ee were treated so disrepectfully...and to this day we have not received any formal apologies.

 
Razzel D. | 2012-09-29

Wasn't a fan of the low ball trade in offer that was made to me, considering it was 150% less then I was offered at another dealership and 50% less then what I was able to sell the car for privately. Anyways, Eli was super patient. Answered my questions and got me a fair deal. I just got the car and thank God everything is running smoothly. I hope the trend continues!

 
Kevin D. | 2012-04-26

My experience with Royal has been nothing but pleasant. I test drove a car several months ago at the old location and didn't feel pressured at all. When it came time to buy, not only did they have the lowest price up front compared to other places I had gone to, but that lowest price included stuff that other dealers would have added on top of the MSRP. (Note: I used the Costco Auto program, which saved me a lot.) I had gone to other dealers in the state who had given me vague ranges. Phone calls to the dealers around purchase time got me nowhere, as everybody but Chuck Beardsley at Royal wouldn't give me any real numbers without actually going to the dealership.

So I went to Royal again and again there was no pressure. With the combination of Royal and Costco, I feel I got a very good price for the car and I didn't have to deal with the stress of haggling. They had the car I wanted, a price I really liked, and Chuck was really easygoing. Except for some curve-balls I threw in regarding trade-ins, everything went smoothly. (In the end, I decided not to do a trade-in.)

I feel terrible for the previous reviewer on here, but my experience so far has been quite different. In fact, I even considered getting a used car since some of them came with a lifetime powertrain warranty, which was more than what Kia itself offers.

Yelp reviews can make or break a sale these days, but I'm not talking about a burrito or ice cream cone right now. I'm talking about the second biggest financial decision I have made in my life so far. I wholeheartedly would recommend Royal to any of my friends buying a new car in Tucson.

 
Karen B. | 2011-12-27

The first time I made an appointment here they were running an hour an a half behind so I left and rescheduled.  They had all of my contact info so I was disappointed that they didn't let me know by email or phone but waited for me to come in before they told me.  They did send me several emails to make sure I knew the time of the appointment too.
I did reschedule for the following week and they took my car at the agreed on time.  it took 1 1/2 hrs for an oil change and cost over $80 for just an oil change.  
I think they have a problem with overbooking because the waiting room was completely full and people were starting to complain.  They need to go over the cost before they do the work, especially if it's going to cost 3X the advertised price for a routine service.  I doubt I'll return.

 
Brett M. | 2011-12-20

I have been having my car serviced by these folks since I returned to Tucson. Initially, I was worried about dealing with a dealership at all. I had a horrible experience with a Chevy dealership in Tucson. I was happily surprised with the honesty, integrity, and professionalism demonstrated by the folks at Royal Automotive on Speedway. Great mechanics and customer service.

 
Bianca R. | 2011-09-18

This may seem a bit generous to give a car dealership 5 stars but after going through dealerships to buy 3 other cars, this experience was unprecedented. I really feel people should know what the experience offered here is so I will try and keep it short.

I had already had a rough morning (dealing with an  incredibly unprofessional manager whose staff damaged my car at a car wash the evening before!) so I was a little stressed out and hesitant to deal with "car salesmen". We walked in not entirely sure about what we wanted and were greeted with many friendly faces (this part is typical). Kevin ended up helping us and was very laid back and NOT PUSHY! (not so typical) We were informed Royal Kia salesman are on a salary and not commission so they have no added incentive to push a more expensive car that we would be less happy with. Boy did this make a huge difference in the experience. He showed me all the cars I told him I may be interested in and was very knowledgeable about all cars and any questions my husband or I had. After test driving the two cars I liked the most, we decided to talk numbers. Their prices are set (and very competitive!) so there is no aggressive ("we'll give you this price now or forget it") or awkward haggling for lower prices. Kevin informed us of all options and such, but in a very non intimidating way. My husband and I decided to think it over during lunch and they offered to let us take the car! We drove it home for lunch and looked up
financing/competitors etc but found that they had the best financing deal as well as great vehicle pricing. We drove the car back very happy and decided to seal the deal. They made all the paperwork that usually takes an hour to get through a breeze. They even handed me a dozen roses after we completed everything! If I ever have to buy another new car or recommend a place to a friend it will be this dealership! Thank you Royal Kia for such a pleasant experience!

 
Marina M. | 2011-06-17

The oil change here is no longer $19.95. Royal recently increased the price of their oil change to $24.95. Boo.

The waiting area here is pretty neat, though. There are comfortable movie-theater style seats to rest your bum on. And free wi-fi. My oil change took an hour during a busy time.

You can book you appointment online (and see which slots are available) which is nice.

I would give Royal 5 stars had the price not gone up :(

 
Liz D. | 2009-12-03

This is one of the few places I've come across that genuinely doesn't even deserve ONE star. Here's why:

In 2005, I traded in a 2000 Kia Sephia we'd purchased somewhere else. It had been having several problems, but eventually the damn thing fell apart and we decided it was time to trade it in. We took it here with the first sentence out of mine and my mom's mouth being, "We need a different vehicle and we DON'T want a Kia." Why bring it here of all places if we don't want a Kia, right? Well, I don't know.. it was 2005 and we were duped.

The guy was a creeper who rubbed me the wrong way. My mom, however, was desperate to put me in a safe vehicle. I think he knew this and conned her into purchasing another KIA; this time a 1998 Sportage. How'd he get us to go for a vehicle brand we said we didn't want AND was two years OLDER than the hunk of junk we handed over? I'll never know. But, I do know this.. I told the guy I didn't want that car because there were expensive speakers and radio stuff set up and that it'd probably be stolen. Sure enough, someone smashed my windows and stole it.

The part worth mentioning is that the car alarm never went off...that is, until I reached in through the completely smashed window to unlock the door to open it. Yeah, that was fantastic. They refused to fix the window and several more problems ensued over the two years I had it. On June 6, 2006 (6/06/06 -- proof I had purchase Satan's car from these people), blew up with me inside of it on the WAY HOME FROM THEIR SERVICE people. Oh, this was just the effing icing on the cake!

We took it down there and after several trips, they said they were not going to put me into a different car because of my mom's credit and due to the fact that (and this is a direct quote of the MANAGER(!)), "We can't take this vehicle back. There's been too much damage. It's not safe to sell to someone else." I was 19 years old and they were 100% aware that this was going to have to continue to be my car. They did fix *most* of the damage, but refused to pay for my doctor visit I had to make after inhaling smoke from the incident and getting my feet checked out for having green goo that came out in the explosion all over my feet.

These idiots (the kindest word I can think of to describe them) didn't even apologize for putting me into a crappy car OR that THEIR mechanics were the last ones to operate on the vehicle prior to the explosion.

Do not, I repeat do NOT purchase a vehicle here. Treat them the way they deserve to be treated and get a good deal somewhere else.