ROYAL BUICK-GMC-CADILLAC in Tucson, AZ


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On this page you can find detailed information about the company ROYAL BUICK-GMC-CADILLAC in Tucson, AZ.

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Dealer Info:


Phone(s):(520) 624-0481
Address:815 W Auto Mall Dr, Tucson, AZ - 85705 - 6014  near Fairview Ave,schafer Dr

Dealer Info:


Phone(s):(520) 777-1149
Address:815 W Auto Mall Dr, Tucson, AZ, 85705
  • Monday: 8:00 am - 8:00 pm
  • Tuesday: 8:00 am - 8:00 pm
  • Wednesday: 8:00 am - 8:00 pm
  • Thursday: 8:00 am - 8:00 pm
  • Friday: 8:00 am - 8:00 pm
  • Saturday: 9:00 am - 5:00 pm
  • Sunday: Closed

Reviews on ROYAL BUICK-GMC-CADILLAC

 
Richard G. | 2015-04-16

My sister in law brought in her car for service. We were very satisfied with her purchase of the vehicle but this is the first time for service. I can't believe the quality of service at Royal!! Codi is the best! Honest and fair, its as good as it can be. I've dealt with Royal and now she has. We don't recommend usually but, this dealership is excellent.

 
Robert B. | 2014-12-23

Royal has been my dealership of choice for the last 6 years.  I just took my car in for an oil change and checkup. My service advisor, Chris Savastano always does a great job of taking care of me and my 2014 Cad CTS.  He is a great representative for Royal and always ensures that I get the best result possible when I bring my car in.  Thanks!!!

 
Catherine V. | 2014-11-28

Terrible customer service! I have been dealing with an issue with this dealership since July 2014. These people make every bad stereotype about car sales and service come true! Avoid them like the plague. Their once 5 star rating with me is down to a big fat zero.

 
Drew P. | 2014-07-05

These guys were nice. I'm looking for a 2005 too 2007 CTS. He acted like he didn't hear me and took me straight over to the new cts.  Again, they were so nice but lost me because they didn't have product or didn't show me product.

 
Celeste P. | 2014-06-29

We are first time customers of Royal, just bought a used GMC Terrain yesterday from Rocco. What a pleasant experience buying a car! As soon as we drove in to the lot, Rocco greeted us and helped right away. He was so friendly, no pressure and very knowledgable about the vehicles. The buying process was made so simple with the help of Joe and Amy. They were all very sweet and wonderful attitudes. We left feeling so happy and confident about our purchase. We are definitely coming back when we need to buy another car!!

 
Shana M. | 2014-05-19

You would guess going to the dealership is more expensive. Wrong It's comfortable inside while you wait and comfortable when you get your bill.
My service adviser is Chris and I bring my coupons in when I have the Escalade serviced oil change same price for synthetic oil as Walmart. When I leave there, I know they did the service perfect.I feel SAFE.

 
Dianne C. | 2014-02-09

I recently purchased a vehicle at Royal Buick in Tucson.  I was extremely happy with the service I received.  The salesman I dealt with was AJ and it was probably the least amount of pressure I ever encountered with a dealership.  I was also looking at another vehicle at another dealership and I felt a  pressured by them and not happy with their "deal"  I would highly recommend Royal and AJ!  The only item I would suggest to buyers is to make sure they know what the existing warranty is on the vehicle if they are looking at a used vehicle.  I did purchase a 2011 Enclave that I felt was in excellent condition and after much research it was priced spot on!

 
Pamela M. | 2014-02-08

David Hoffman and the other people I dealt with in the course of buying my 2013 Cadillac SRX were very pleasant, honest and forthright.  There was no pressure salesmanship.  David was very thorough and took a great deal of time showing me all the features of the car and setting it up after my purchase.  The roses were beautiful and a very nice touch.  My only "complaint" is that we were not shown this vehicle on our first visit to the dealership.

 
Good Eats S. | 2014-01-31

So far, our experience with auto dealerships in AZ has not been great.  It's been with the service departments, but you spend a few hours with your salesperson and the car's lifetime with the service department, so that's important.

Then we were looking for a specific used vehicle and they are kind of rare, but DH located it via internet at Royal Cadillac in Tucson.  This was on Sunday morning.

On Monday morning he called and spoke with Sam and it was still available, so he drove down.  Sam was busy, so it was Ahmed he worked with.  You can work with any of the salespeople at Royal and know you'll get great customer service, because they are not on commission and I think Royal really looks for folks with a great, customer-oriented personality.  The car was EXACTLY as described---and DH put down a deposit with the plan we'd go down on Tuesday, I'd give final approval, and we'd drive it home.  

So we got there Tuesday just when we said, about 4 pm, but Ahmed was tied up with another pair of customers.  It was a couple who had come in car shopping earlier, planned to look at several different dealerships, and then was so impressed by the Cadillac and Royal they decided to buy---right then and there.  We know this because Erin told us so.  Erin is another salesperson at Royal.  She went to a lot of effort to tell us about the car we were purchasing and took us on our test drive and for a while just chatted with us.  She could do this because they are not on commission so she was more interested in keeping customers happy then making quota.  There was also a delay because the second finance person who does all the title and license stuff was out sick, so the one guy who was there was buried.  (They kept apologizing profusely for the delay!)  We got a chance to talk to Erin as we sat on the rocking chairs and she was so positive about the dealership---it was impressive.  We also got a tour of the dealership, which was impressive.  They have a cafe with a chef!!!!!  Hel-lllo!  So you bring your car in for service and can enjoy a nice breakfast or lunch.  How cool is that?  A really super and comfy lounge---it's more like some high-end great room than a waiting room at an auto dealership. In the service department, we got big smiles and handshakes---how different from the surly, unhelpful service people in Phoenix. The guys were all neat and clean and just exuded a positive confidence.  And every single dealership employee that walked by made eye contact and smiled and greeted.  You can tell, Royal is in the business of customer service---selling cars is just how they provide it!  (To paraphrase my Dad, the customer service King!)

Our only regret about buying from Royal---that they are located in Tucson and not the Phoenix area.  Sadly, we won't be able to return for ordinary maintenance.  (Did I mention the Forever Warranty they give on the drivetrain???)  Dealerships in Phoenix should look to Royal as a standard bearer in customer service and satisfaction.  It was just the best and easiest car buying experience ever and we found the business and the employees to be over-the-top-great!

BTW---the little 2010 used suv we bought---showroom condition.  It had been detailed to an inch of it's life---the engine had been steam cleaned (according to DH) so that it look like it had never been driven.  No sticking your hand in a crevice and finding a previous owner's used Kleenex or half-gnawed sandwich.

It is so worth the drive from Phoenix to Tucson to be treated like---heehee---royalty!
We will do it again, our next vehicle.

 
Jan H. | 2013-12-23

The service staff did an outstanding job of detailing our Acadia.  She shines, sparkles and smells all new again!  Thanks for the great service!

 
Joe K. | 2013-09-18

Visited Royal Cadillac Buick GMC service department for oil change, tire rotation and balance service on 17 Sep 2013.  Service writers Chris Beittenmiller and Chad Drury could not figure what was on their own website and kept trying to overcharge us.  They clearly did not know what was on their own web site and we had a very hard time getting them to even look it up!  Even then they couldn't get it right.
Second time we have had problems with their service depatment.  Previous problem involved a 200% overcharge.  
Result is we left the dealership and we took my wife's Buick elsewhere for service.  
Avoid Royal service department.

 
Melva C. | 2013-08-27

Excellent customer service I went to them with a problem had to take it back for unresolved issue, they went above and beyond they trusted me with  a new 2013 Cadillac I used when I returned I purchased it. The buying process was painless I will buy again when I need to. Customer service greets me by name and we get what is needed quickly

 
Diana G. | 2012-12-30

My husband and I recently purchased a Cadillac ATS from Royal and really enjoyed the whole process.  Saber was our sales person and he guided me through building the car of my dreams in a couple of hours.  The sales team did a great job of keeping me posted while the car was being built and once the car arrived they notified us immediately.  The delivery of the car was awesome! I received a Cadillac Ipad that has tutorials on how to use all the features on the car.  They introduced us to our service advisor and  toured the dealership. I was surprised to see that there is cafe with a chef that cooks breakfast and lunch (which I am really looking forward to trying, it smelled delicious).  This will definitely make a trip to get my oil changed more enjoyable.  Also, all the staff is incredibly accommodating  and really made us feel like a part of the royal family.  I would definitely recommend purchasing a vehicle from Royal Automotive Group.

 
Elsbeth P. | 2012-12-07

We attended a car show at Royal Buick GMC, so I can't really review their customer service, etc.

However, the employees were really nice to a few hundred people parking their classic cars in the parking lot, walking around (and not buying anything!)

The dealership itself is beautiful, and they do have a great selection of Cadillacs, including the new ATS which they had a couple of, parked right up front.  Of course I went over and oooh'd and aaahh'd, much to their entertainment.'

 
Ryan W. | 2012-03-03

My GMC pickup is coming up on its 60,000 mile service.  I decided to shop around a bit rather than just making an appointment with my regular shop.  Since I bought the truck here I figured I'd give them a call.  

I called at 3:43PM on a Saturday afternoon after checking their website.  The site indicates that service is open until 5pm on Saturday.  The phone rang for quite a while and then a message came on indicating that they were closed.  The insulting thing about this is that the message contained their business hours, including a statement that they are open from 8am - 5pm on Saturdays for service.  

Thinking there might be a mix up I called the main number where, I suspected,  there would be an operator to route my call.  Um, no, I was greeted by a voice message indicating that no one was available to take my call and asking me to leave a voice message.  

Well, the quote I have for this service from my shop is around $750.  Looks like that's $750 that the Royal Automotive Group won't get a chance to earn.

FOLLOW UP -- About 20 minutes after posting my review  I got a call from Royal.  They had pulled my number from their caller ID and  were returning calls to people who who they'd missed due to a high call volume.

Brian, the gentleman I spoke with, apologized for the "closed" message I'd received and indicated he would look into why it was on during business hours.  He also transferred me to service where I spoke with a service adviser who was helpful and knowledgeable.

He told me what I'd already discovered, that the $750 quote i had was high.  These folks went from "no way will I have a service done here" to being considered.  I have a few more calls to make but I wanted to amend my review based on the excellent follow up.