Larry H Miller Dodge Ram Tucson in Tucson, AZ

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On this page you can find detailed information about the company Larry H Miller Dodge Ram Tucson in Tucson, AZ.

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Larry H Miller Dodge Ram Tucson

Dealer Info:

Phone(s):(877) 803-5621
Address:4220 E 22nd St, Tucson, AZ, 85711
  • Monday: 8:00 am - 9:00 pm
  • Tuesday: 8:00 am - 9:00 pm
  • Wednesday: 8:00 am - 9:00 pm
  • Thursday: 8:00 am - 9:00 pm
  • Friday: 8:00 am - 9:00 pm
  • Saturday: 8:00 am - 8:00 pm
  • Sunday: Closed

Reviews on Larry H Miller Dodge Ram Tucson

April H. | 2015-04-24

I wish, I would have never purchased a vehicle here. I was sent a new plate with my registration and I already have specialty plates which was discussed during the purchase. They tell me they are working on it.
I have had my truck for three weeks and it has been in the service center each week for warranty issues. Each time it is left there it is for well over 6 hours. If service is important to you and you don't have all day to leave your vehicle then purchase from another dealership. My truck has been there since 8:00 am and is still not ready. Not only is it not ready no one can tell me where it is.

Ben F. | 2015-03-21

After a horrible experience with Royal, my wife and I  came here. We got treated great, got her dream car and stayed within our budget. The only reason for the 4 stars was that the car had an issue with the windshield washer that should have been caught on the intial inspection. They did order the part and fix it. But we did have to raise a little stink to get it done. Overall great experience and will be getting our next vehicle here. We also tell everyone we know about the great service we received. Thank You.

Prusha S. | 2015-01-13

Make an appointment before you go in for services.. It helps. The service line can back up to the street. No joke.

I made my appointment for the lock assembly to be changed out. Of course, they can't guarantee a finish time. Romell Micheal was the front desk personal assisting to with the process and progress of the car. They have shuttles for close by areas. The driver I dealt with was George. He was very professional and prompt.

Ed W. | 2015-01-05

Took my 2015 Challenger in for its first service and a software recall. Everything was done as advertised and the service people were very nice.

Manuel A. | 2014-12-22

Lisa at service is always very helpful and the rest of the staff never had any problems.

Chris J. | 2014-09-29

I came to trade in my old Explorer for a new Dodge Grand Caravan. Cassandra was more than eager to help me online before the transaction (on her off time, no less), and the manager Howard was there throughout the process as well. I can't even compare the level of professionalism and courtesy to any other dealership in Sierra Vista or Tucson, and I've dealt with quite a few already. Great dealership and great employees!

Eye S. | 2014-09-15

DON'T DO IT!  I bought a 2011 Charger from these low life crooks! It has been in the shop 7 times in 4 months! It's been in their shop more than it's been in my garage! They always say there's nothing wrong with the vehicle. It goes into "power saver mode" and their excuse is "if you have your ac and headlights on at the same time it's too much draw for the battery to handle so it cuts power off to the rest of the vehicle" WHAT?! The general manager, Ed Motzkin, is a lying SOB too! He gives me his personal cell phone number and says "if I don't answer, leave a message and I'll call you back. I always return my messages" I've left him 3 messages for the past week and a half and not one call back! STOP DODGING THE SITUATION AND FACE THE MUSIC! You sell pos vehicles and screw hard working people out of thousands! If that's not enough reason to not shop here, look at Better Business Bureau!  142 complaints!

Mark K. | 2014-08-05

I was contacted by them to purchase my car that I had listed on Craigslist. Thought it was odd but the salesmen ,Brent, told that they bought 30 to 50 good used cars a month and they would like to see mine. The salesmen was busy when I got there at the appointed time so I pushed off to someone else, waited over an hour to have car appraised. They came back with such a low price that I would have rather give it away then sell to them. Was then treated rudely and told car wasn't worth anything. Waste of my time.  Don't go to this dealership. They are rude.  I wish I could give them negative stars but one will have to do.

Sara P. | 2014-04-07

Serivce Department review! My vehicle was purchased from Click, and after a HORRIBLE service experience, we decided to try this dealership to service my '12 Dodge Durango. Our service advisor couldn't have been more helpful or informative, and did everything he could to ensure possible future business.

While my vehicle seems to have some issues, this service department doesn't, and I would happily bring it back if that dang "light" ever comes back on!

Amy L. H. | 2014-03-03

If I could give them negative stars I would! I recently purchased a truck from them and have honestly never received worse customer service. We went to take a look on a day they were having a special (the ones where they send you the key and you could win a car or something) and we were only interested in the used trucks and just looking. We had made our way around the WHOLE lot and nobody even bothered to help us. I had to track someone down who was walking by and they shoved us off on to Mark, I should have run then! Given I didn't have all the paperwork needed since I hadn't actually planned on buying a car that day but it took over 6 hours to finally get the keys to my new truck. There were a couple minor things that needed to be fixed (a visor mirror something needed to be tightened) and those were written into our contract since anything verbal agreements are NULL AND VOID (sketchy that a business actually writes that into their contracts). The next day while driving there was an apparent issue with the brakes and come Monday morning I called up the service dept who told me I could schedule them to be fixed since the sale wasn't finalized yet and then I called my Sales consultant, Mark Flores, who seemed concerned for my safety and said he would call me back. He never did. In fact he is incapable of returning phone calls. All or my issues actually are because of him. He can't keep his word, he can't return phone calls, and he ALWAYS has an excuse and never gets anything resolved! Almost 2 weeks later they fixed the brakes and only because I wrote a negative review for the email I received asking about my experience. The mirror is still not fixed and they apparently do not have a centralized computer system to see that the brakes had been done because they've now called me 3 times after to see if I needed them fixed. Still waiting for Mark to call me back about the mirror going on 3 weeks and repeated phone calls to them. Oh but they sure can call me to see if I have any extra keys for my trade in. Don't even get me started with the service dept. they can't call you to let you know your car is done either, but the shuttle driver will kindly let you know when he calls to set a pick up time.

I've wrote an email to their corporate office hoping to get some answers and my issues resolved but not so much a peep. Clearly it's the whole company who doesn't care about their customers. Don't go here! You get better service at Dollar Tree and are giving Larry H. Miller a heck of a lot more money so the least they should be able to do is return a phone call! I will be filing a complaint with the BBB as well. Save yourself the hassle and go to Jim Click!

Yatzi O. | 2013-09-19

I come to this place because I bought the oil change package- now I've been to other places and I feel like oil changes take super short but here plan to be here for a min of 2 hrs even if you have made an appt so I always suggest to make an appt or else you will be waiting forever!

Amy E. | 2013-02-21

I hate going to car dealership because I always feel pressured to buy something and even something I'm not looking for. This past weekend my boyfriend and I went test driving with no intensions of buying a car that day. When we got out of my car my boyfriend made that known from the get go and Nate, the guy sales guy who helped us out was understanding. We got to test drive what we wanted and were treating wonderful. They gave us all the information we needed and then some. I would buy from them because of their service and because they really do their research on finding the best price for your car.

Pepper P. | 2012-12-17

Wow. Do they know how to rip you off... I'm not sure what all they took me for, but they said my brakes were an EMERGENCY fix 3mm left. I said no and that I would take care of it later because I already dropped $1400 there that day.. I should have known something was up when I saw the mechanic high-five the service manager.
They wanted to charge me $60 dollars to replace some light bulbs... told me they were  located in "an assembly that is hard to access"  

I told them to hold off because it seemed a little steep to me... I soon discovered that there was a $4 fuse that had blown and the assembly took me less than 3 minutes to navigate and replace a single bulb.

They said they went through it and checked everything out... but recently I went to check my air filter and it was loaded with grease, dirt and leaves..

I then brought it to another Dodge dealership in Vegas for an oil change, they said I had plenty of brake left.. 5mm.

Don't take it in the shorts from these shistey bastards.

Andrew G. | 2012-07-03

My best friend of 17 years recently bought a used car from Tucson Dodge. He had a verbal agreement of a 90 day bumper to bumper warranty. After about 2 months his alternator died. He brought it to the dealership and received TERRIBLE customer service. They also told him that he and his father were liars and they only do 15 day warranties. This place is also so unethical that in small print on the sales contract they have "all verbal agreements are null and void" However on Tucson Dodges facebook page they clearly advertise "Tucson Dodge, where a hand shake still means something." A ethical business does not have conditions of "all verbal agreements are null and void" on sales contracts. I do not know anyone more honest than my best friendif he says they told him 90 days then it is true. Stay AWAY from Tucson Dodge.

Kirsten B. | 2012-04-16

This dealership is no different from any other! They get you the price you're looking for and then pull you into the office and tack on all this other stuff which brings your monthly payment way up! And to top it off their service department is horrible! I have had to go in there a few times and end up dealing with the same stupid bastard and to top it off his the head manager of the department! (Ken) You call and make an appointment and there really isn't any point because they don't even put in the computer so you are stuck there waiting for hours! I am just so furious! Don't even waste your money or time here, cause the people who work there all they see is $$. Couldn't be more disappointed! And you would be amazed how work spreads in a small town like Tucson...Oh and to top it off, when I went to get in my truck I noticed that my gum container had been moved, so I put it back where it goes and went to get a piece and noticed that there was only 1 piece left when I had a lot more than 1 piece. I just cannot believe these people!!!

Carrie B. | 2011-11-30

SHARK TANK!  Buying a car is never an easy endeavor. This dealership is no different. There is free popcorn and a kid's area  but, I wouldn't recommend taking your kids with you to this war zone! Schedule a block of a couple of days if you're serious, take some water and a snack.  We were on the premises from 10am-3pm & back again from 5pm-7pm. It was a long haul with lots of hand offs and haggling.

Some tips based on our experience:
++Verify who is financing the sale as they will try hard to get you into a loan with Ally bank-who is heavily linked with Dodge & GMAC (they won't tell you that). Push for the interest you want! Our bank financed us this time and we were told by our bank the dealership said our monthly rent was higher in the application-I wonder if they did this on purpose or if it was a type-o??
++Check the website first- lots of brand incentives, sales & promos that you can be SURE the floor personnel will forget to mention.
++Ask for their $500 small business incentive if you have a license (& don't forget to ask a tax person about your write-off allowance before you go in, while you're at it).  
++If you do find a car online you will have to stay sharp & look for it on the lot as it will be hidden- ours was strategically nestled way in the front of the lot FAR away from the new sticker year models.
++Know your current payoff amt. on your trade-in, keep your insurance agent's # close for a quote, don't forget to take a personal check with you for your down payment just in case.
++Don't feel pressured by the bell ringing & the handshakes- you'll be knee-deep in the hooplah early in the transaction-stay focused! It ain't over til the last signature on the contract!

--HUGE sales staff, HUGE financing staff there's no end to the ways they will try to HARD SELL you including a glass engraving fee on all cars for their inventory anti-theft system, gap insurance & paint care pkgs.   Let's face it, you're gonna' get worn down, put thru the ringer & ultimately rear-ended whenever you buy a car but, I think the stop loss is manageable here ESPECIALLY if you do your homework & go prepared!