Larry H Miller Alfa Romeo and FIAT of Tucson in Tucson, AZ


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Specialties

Allow Larry H. Miller Fiat of Tucson to Introduce Ourselves

You might know us as a popular FIAT dealership, serving the greater Tucson areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new FIAT and used car models. It's also why we offer first-rate FIAT service and certified FIAT parts for sale.

History

Established in 2012.

Now in over 80 countries, the FIAT 500 has evolved into a beloved global icon, winning the hearts of passionate drivers, motor journalists and judges alike. Most recently winning 60 international awards, including being named 2008 European Car of the Year and 2009 World Car Design of the Year. Additionally, FIAT MultiAir Technology was recognized as the "Single Most Innovative Engine Technology" of 2010 by the International Engine of the Year Awards panel. Now that's love.

Larry H Miller Alfa Romeo and FIAT of Tucson


Dealer Info:


Phone(s):(888) 718-4177
Address:1000 W Wetmore Rd, Tucson, AZ, 85705
  • Monday: 8:30 am - 8:00 pm
  • Tuesday: 8:30 am - 8:00 pm
  • Wednesday: 8:30 am - 8:00 pm
  • Thursday: 8:30 am - 8:00 pm
  • Friday: 8:30 am - 8:00 pm
  • Saturday: 8:30 am - 7:00 pm
  • Sunday: Closed

Reviews on Larry H Miller Alfa Romeo and FIAT of Tucson

 
R D. | 2015-02-17

This place doesn't even deserve 1 star.  It's also disturbing that Yelp has removed some of the other bad reviews that were on here months ago.

Last summer we bought our fiat, and I've been meaning to write a review, but since it could be the length of a book I just haven't gotten around to it.  

There were so many things wrong with our transaction:

1) Kept us there for over 6 hours

2) Price was more than agreed on the final paperwork, then when I called them on it, they blamed the manager for "walking off with the paperwork" and for some reason they couldn't get ahold of him / didn't try to get ahold of him until after we signed the final papers.  We had already been there for over 5 hours and just wanted to get things over with, but we should have just walked out.

3) We bought a 1 year plan that includes oil changes and basic maintenance.  For months it wasn't in our name, but the last owner's and then last month for my 2nd of 4 oil changes they actually removed the package we paid for from our VIN.

4) We told them from the start that we wanted to go through our bank for financing, which they all said was ok, but then when we got home they had "forgotten" to check the box on the financing so they sent our loan to their own bank.  When we called them out on it, the finance guy Robert told me "that's how we do it in Arizona".  Then when we tried to get our bank to take it over, Larry H Miller sat on the paperwork for weeks.  Only after calling and calling did they finally send in the info to the DMV.

5) That finance guy Robert (who's probably not there anymore) also complained to us during our purchase that often times down payments in cash would just be sitting on his desk without any paperwork, and he wasn't sure where they came from.

6) Failed to tell us until we were driving off that they only had 1 key for the vehicle.

There's probably more to it, but I can't remember at this point.

 
Kyle L. | 2015-01-07

Want a Fiat and live in Tucson?  Then hooray, you get to deal with EVERY SINGLE CAR DEALERSHIP CLICHE EVER MADE and go to Larry Miller Fiat!  Lucky you!

- The place:  It looks nice, of course.  It's new, and even the worst car dealerships know they have to at least LOOK good if they want to stay in business.  

- Picking The Car:  I came in to get a car appraisal, wondering what someone would offer.  Of course, they offered slightly more than it was worth to steer me into getting a new car that day, but that was fine.  I was looking for an entry level Pop so I knew the invoice and MSRP are pretty much the same, and wasn't expecting much in the way of haggling.  

The guy selling it was fine, he was friendly and not overbearing.  He fibbed on whether the car could be purchased with certain options or not (to try to get the bare-bones Pop he had right there on the lot out of the door) but overall avoided being overbearing.  I DID see a lot of the warning signs for shady selling, so if the car's MSRP has enough wiggle room for honest negotiation to be important, I might be more concerned.  

- Financing:  Oh, here's where things get super duper fun.  The finance guy will literally tell you anything he thinks you need to hear to buy all of the add-on coverages through Larry Miller.  GAP, Extended Warranty, Key Replacement, Exterior and Interior protection, etc...  Apparently for me, that includes just outright lying about what it'll cost.  As in, he looks you dead in the eye, says "this will raise your payment 5 dollars a month if you buy it" and then it turns out it's actually raised by 40 dollars a month.

Yes, it's my own fault for not reading the truth-in-lending form thoroughly.  I meekly filled out the forms and took his word for whatever he said instead of reading it myself.  100% my fault.  

Anyways, I read the paperwork more thoroughly when I get home and see that the various add-ons they sold me cost almost 4 thousand dollars.  WAY more than 5 bucks a month.  When I call back to ask what the hell, the guy doesn't even bother trying to explain the mismatch.  "You signed a legal contract buddy" he actually says at one point.  This was after ducking my phone calls for a day and a half before I had to trick him into answering.

The employees of this place are just slimy.  Believe literally nothing they tell you.  Get your financing figured out beforehand, and go in with a price already in mind.  Preferably, wait until a different, better Fiat dealership comes to town.

 
Cynthia M. | 2015-01-07

I bought a car here after a bankruptcy.  They had to make changes to the contract per the banks request.  They totally changed my vehicle warranty. I did not notice how drastic my warranty changed until I got home an reviewed the paperwork closer. I had to many red flags while working with this group and called the lender myself to see exactly what changes they requested.  Of course their request did not match what the dealership told me.  I told the Manager of the store I did not want the car and did not trust what was going on.  During several phone calls with him has has made threats that he will make so I can NEVER buy a car through any lender for the next 2 to three years.  That I would not have a vehicle to drive.  Other threats followed.  He was very hostile, angry, rude and intimidating.  STAY AWAY FROM THIS PLACE.

 
Ivette O. | 2013-08-14

If I could give this place zero stars I would.  Let me preface this buy saying, Tim, one of the business managers, is the only redeeming quality at this establishment.   Husband and I wanted to buy a Jetta, this place had exactly what we wanted.  We were kind of interested in the low up front pricing the dealership offered so we figured why not (I own a Scion who does in fact offer no haggle pricing and it was the best dealership  and service experience [at Precision Toyota]) lets go check it out.  First, we show up with an appointment and the sales guys isn't there. Kyle helps us out and doesn't know anything about the Jetta and he is their "best seller."  Yes, I'm confused too - how does that happen? Glad we did our homework. Anyway, we end up buying the car bc it is the only one within 100 miles that is exactly what we want and we don't want to order one. So it's late, everyone is tired so lots of things are forgiven- rudeness, rushing and general mistakes like calling your customers by the wrong name.  So the next day, we get a call from the bank to confirm some information we gladly oblige, they send us back to the dealership and $hit hits the fan.  We have excellent credit and all of a sudden the interest rate we were quoted was different than what we were promised.  I call the business manager, Scott, total and complete condescending jerk to me. He refused to contract the broker, so I ask to speak with a manager who doesn't help much either. I end up having to call their broker to work out the financing details and get the rate we were promised. We come back to sign documents the next day and are treated poorly by everyone but Tim.  He is the only one who apologized for the experience and for the lack of service and follow through by hs colleagues and wished us well. We were prepared to return the vehicle we were purchasing since we could but didn't.  Am I happy with my car? Absolutely!  Am I happy with this establishment, NO! Would I go back? No. Not, even for the free oil changes. I've purchased many a car and never even come close to leaving a place with such a bad taste in my mouth.  I even waited to write my review in hopes we would get an apology or a call for a follow up but all we get is SPAM email.

 
emma l. | 2013-08-07

Purchased my Fiat June 25th, and although I absolutely love my car, I'm beyond frustrated with the whole process at this point. My first payment is due Aug 9th and I wasn't able to locate any loan info in my paperwork - loan company, loan number, who to contact, etc. So I contacted the dealership. Turns out that the finance guy, who no longer works there (red flag!), did not send up the correct paperwork to fund the loan. I've been waiting on a follow up call from another gentleman at the dealership with info on the loan process for the last 6 days. No info, no return calls. As of tomorrow (Aug 8th the day before my payment is due), if the finance company has not received the paperwork from the dealership, the loan will be returned to the dealership. Where does this leave me? Up shit creek by the sounds of it.

I'm furious and disgusted with this dealership and the staff who works there. Why can't anyone get it together and take care of the customer and the issue???

 
Ignacio B. | 2013-07-24

Do not conduct any business with this place. They took over Tucson Fiat and are trying to get out of honoring contracts they took over from Tucson Fiat. I am seriously warning anyone and everyone who will listen. PLUS who would buy a Fiat anyways? Chinese parts, assembled in Mexico, stamped with an Italian flag.