Holmes Tuttle Ford Lincoln in Tucson, AZ


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Specialties

Holmes Tuttle Ford Lincoln is part of The Jim Click Automotive Team with 11 dealerships in Tucson, Arizona and also carries the best selection of used cars in Tucson Auto Mall near Tucson Mall as well as in East Tucson. With the inventory of about 1,000 used cars at a time, we are one of the largest used car providers in Tucson, Oro Valley, and South Tucson. We have loyal New and Used car customers not only from Tucson but from all over Southern Arizona.

History

The Jim Click Automotive Team is one of America's largest automotive dealer groups, with thirteen full-service dealerships throughout Southern Arizona. Our involvement in the automotive business spans three generations, and has earned us a variety of consumer and national awards, including Time Magazine's Time Quality Dealer Award.

Holmes Tuttle Ford Lincoln


Dealer Info:


Phone(s):(866) 304-3038
Address:660 W. Automall Drive, Tucson, AZ, 85705
  • Monday: 8:00 am - 8:00 pm
  • Tuesday: 8:00 am - 8:00 pm
  • Wednesday: 8:00 am - 8:00 pm
  • Thursday: 8:00 am - 8:00 pm
  • Friday: 8:00 am - 8:00 pm
  • Saturday: 8:00 am - 5:00 pm
  • Sunday: Closed

Reviews on Holmes Tuttle Ford Lincoln

 
Eunice D. | 2015-04-06

The staff has been always very nice and helpful.  I have been taken my car there for the maintenance for live for three years already and have no complaints.

 
Tom K. | 2015-02-22

My daughter is getting ready to buy her first car. She is in the Navy, stationed in Charleston, SC but wants to come home on leave and buy her car here in Tucson. My wife and I have been doing a little leg work looking at cars she might be interested in. She is already approved for financing through her credit union. One of the cars she liked was the Ford Fiesta so we stopped in to Holmes Tuttle to check them out. A salesman immediately descended on us and once we explained we weren't buying, but were looking for our daughter, he left without a word. Just walked away! We weren't able to look in any of the cars or have any questions asked. If there is one brand of car my daughter won't be buying it's a Ford. Two doors down at the Mazda dealership a salesman spent the better part of an hour with us.

 
Ric M. | 2015-01-14

I have been a Jim Click, Holmes Tuttle customer for over 30 years and find their sales and service staffs to be top knotch.  They aren't perfect, but make up for any short comings by going the extra mile.  I have many friends and family that use them and they all rate them highly.  I have used many dealers over my life time and these guys are the best.

 
Don L. | 2015-01-02

HTF Service Department:
I found the staff with which I worked to be very friendly and courteous. Throughout the entirety of my vehicle maintenance process, they kept me updated and if at any point additional work needed done as a result of unforeseen issues, the nature of the matter was explained clearly as well as necessary actions or options. Additionally, I found the environment at Holmes Tuttle Ford, both the customer lounge and the intake area, to be pleasant and comfortable. All of these reasons are why I will continue to bring my Ford E150 to HTF for its service and maintenance needs.

 
John G. | 2014-12-26

Purchased my truck here in March. I bought a 2014 F350. I have now used the service department for the 1st time due to a hesitation in engine when climbing a hill. I used Garrett as my service advisor and he did a great job keeping me informed on what was going on with it. They have a nice cafe and waiting area with nice cashiers. Will be using them again in the future hopefully not for mechanical issues but just routine maintenance.

 
Sky W. | 2014-10-14

I purchased a 2014 Ford Focus from Holmes Tuttle and have nothing but great things to say about the experience,  the sales team and my salesman Jim Quick in particular.   The managers that helped and the finance department were curteous and extremely helpful.  Everyone explained every part of the process and made sure that I fully understood the details.   I was treated with respect and the cost of the car was very good.  I traded in my older car and was given a very fair trade in value.  I would definitely recommend Holmes Tuttle Ford.

 
Cragganmore C. | 2014-09-13

SHARK TANK!  Beware the sales they are fraudulent rip off artists.  I went in to look at a lease.  They gave me a list of figures, that I have kept, that indicated they were giving me 2k off MSRP.  I went home and worked through the numbers.  Turns out they had me as OVER MSRP.  When the salesman bothered me a few day later I told him I had been lied to.  His reply was they have a right to try and get as much for their product as possible.  I agree with that but I have a problem with being lied to.  I think the Attorney General might too and I do have the fraudulent invitation to treat.

So BEWARE!  My experience demonstrates they are liars and will not deal fairly with you.

 
KaliLilly S. | 2014-07-22

On July 9, 2014 we had our Ford Ranger towed here for a look into what was causing a few issues. Once there we were informed that each diagnostic would be charged upwards of $150 for each test. Could not believe we would be nickle and dimed like this in order to diagnose the issue. To make matters worse, Garrett Hering (Service Advisor), was as cold and rude as I've ever seen. Very much had a "take it or leave it" attitude and came across as he could really care less what we did. Honestly he was the reason we had the truck towed elsewhere for service. I will not spend my money at a place that has employees who treat their clients this way!!!
Beware of the customer service at Holmes Tuttle Ford Lincoln!

 
Denise L. | 2014-07-15

Stay away from this place. They owed us a $650 refund and kept $450 of it. They called it a "service charge." They gave us no explanation other than saying we signed the paper. We produced the so called signature page, which said no such thing. But, gee, they are sorry there's nothing they can do. They only get a star because I can't post otherwise.

 
Eric K. | 2014-07-04

Arrived at 705 am they opened at 7am for the "quick lane" service, oil change. Waited over 30 minutes to be helped then told it would be another 2.5 hours for an oil change, but would prefer if I left all day. Really the Quick lane ?

 
Marty C. | 2014-06-29

Surprised by the negative reviews, we have had nothing but positive experiences each time we brought in one of our two ford vehicles. One time we actually ended paying less than the estimate we agreed to, never felt any high pressure and feel total confidence in their service department

 
Celeste P. | 2014-06-21

Poor customer service. I just took my car in to the service dept because my "check engine" light went on. We were leaving out of town that day, we arrived about 45 min until closing on a Saturday and the manager made no effort to help us. He did check the oil which was low (I had the oil changed here 1,000 miles ago, not the first time the mechanics have left the oil cap loose). I bought my Ford Edge brand new 3 years ago from this dealership. I was disappointed that the manager didn't even ask for our information to follow up on Monday after they told us it would be impossible to help us while we were there.

 
Sue W. | 2014-01-22

I own a 2011 Edge Limited and a 2012 Mustang convertible.  I brought my Mustang in this morning to get a simple oil change.  I was asked if I had an appointment to which I replied that I didn't.  I was told that with an appointment the wait time is 1 1/2 hours and without an appointment the wait time is 2 1/2.  I honestly thought the guy was joking.  I've always taken my cars in for an oil change without an appointment and if it was really busy it might take 45 minutes.  Apparently Holmes-Tuttle is no longer in the service business.  I told the guy I was going to Oracle Ford.  They appreciate my business there.  Most dealerships have a dedicated bay for oil changes and if I am there longer than 30 minutes they are apologizing profusely.   Holmes-Tuttle has set a new standard for poor service.

 
Jennifer L. | 2013-12-21

Not a friendly reception. Staff talking about personal plans and ignoring me and my spouse. We will not return.

 
Ben S. | 2013-08-30

I'd like to begin my review by saying my review is for the Sales department. Many reviewers here are voicing their experience with the maintenance/repair services. This review is strictly about Sales. I'd urge you to read this review in its entirety, as I brushed off the negative reviews and decided to try my luck with these guys. Boy did I screw up.

Our experience started out smooth. We were greeted by a salesman shortly after parking. I explained to him exactly what I was looking for and even supplied VIN numbers for the vehicles I was looking for. The salesman went inside and checked their network. He stated the car was at a different dealer who was in their network and would be able to trade the car with one of their own to complete the sale. It was late on a Friday night when we had visited. After being offered bottles of water, my wife and I sat for 30 minute intervals with the salesman running back and forth between the manager to negotiate price. Two hours later, we were signing paperwork on the vehicle and were taken to the finance department where we began discussing our financing options. I was told (on Friday) that the car would be available on Monday afternoon.

Fast forward to Monday afternoon. I took the day off work since I had no car and patiently waited to hear from the salesman. And waited. And waited. Eventually I called him to find out what time I could expect to pick up the vehicle. To my disappointment, he informed me that the car had BEEN SOLD. Are you kidding me? We signed paperwork with a VIN number! "I'm sorry, I didn't find out until Saturday afternoon that it had been sold" he said. The sales department had not called me to inform me of this and as a result, I had lost a day's work of pay and still had no car. I did more research and found other vehicles at Holmes Tuttle using TrueCar, a website that shows what other buyers ended up paying total for similar cars. I downloaded the window sticker to the car I wanted and entered the info. All the options were exactly the same, bringing the MRSP to the same MRSP on the window sticker.

I walk into the dealer and hand our previous salesman our new VIN number. Before bringing us the car I wanted, he shows us a base model Escape and informs us that they can add a sunroof to itt, no problem. No way in hell am I going to get my roof cut open and have a sunroof added.. that just smells like problems a mile away. He pulls the car we requested around. We went back to negotiate price. The MSRP was 33k. The "average price paid" for a car with the exact same features was 27k and I had the paperwork to prove it. Holmes Tuttle Ford is a 'TrueCar certified dealer', which means they are supposed to honor these estimates. In the end, the salesman tells me that before they discuss the TrueCar info, I had to sign a contract saying I would agree to buy the car if the TrueCar estimate was considered. "With everything you guys put me through, I expect to pay at MOST average for this car". Stupidly, I sign the contract. The salesman comes back with a great big smile and says, "Congratulations! The manager agreed to reduce the price by $500!". DAFUQ. We're taken back to the finance department where we are informed that the monthly payments would actually be higher than we were quoted because our interest rates would be different.

All in all, Holmes Tuttle Ford suck. They smile, shoot the shit with you, offer you free water and make jokes and get buddy-buddy with you. But in the end, they WILL screw you. When I go to the dealer, I don't want to make a friend, I want to buy a car. Unfortunately they don't respect their customers and it was obvious that we were jerked around like crazy, only to be given a bullish*t "TrueCar Discount" of $500. Unfortunately, all of the Ford dealers in Tucson (with the exception of Oracle Ford) are owned by the same company and therefore run a monopoly. At the end of this whole ordeal, the salesman hands me the keys and has the audacity to ask me to please give him the highest marks on his customer survey, otherwise his christmas bonus gets deducted.

Bottom line: If you want to make fake friends, go to Holmes Tuttle Ford. If you want to get a decent deal on a car, GO SOMEWHERE ELSE.

 
Arlene A. | 2013-02-07

Talk about VIP service!!

This is my second visit to the service department since my husband and I purchased our new Ford Focus and I gotta tell you! This is ABSOLUTELY the BEST service I have ever recieved from/at a car dealership.  The minute you pull in to their service department, someone is there is assist.  

Once they check you in, they give you this little device that vibrates when your service is complete.  They give you an expected time of completion and offer you coffee.  

If you're not a coffee drinker they have small cafe with desserts, salads, smoothies, wraps and so much more.

There is WiFi AND if you have your computer you, there is computer room with internet service.

Ultimately, this place is great! I can't imagine this place getting less than a 5 star!  Lets put it this way, when my oil change is due - It doesn't bother me to come again!

 
Michael P. | 2012-11-23

****
Update:

I just spent almost $500 buying newer tires and aligning my wheels.  This would not be all that out of the ordinary except for the fact that my previous tires only had 20k miles on them and they were rated for 65k.  Jim Click failed four times to tell me that I needed a wheel alignment and that my treads were wearing asymmetrically.  This seems counter intuitive considering I've never felt like they weren't trying to talk me into things I didn't need.  My best guess is that their staff is just not very good at their jobs.  I'm sorry.  I know that sounds harsh but I don't relish having to spend $500 I didn't plan to spend for another two years.

Just do yourself a favor and stay away.  Find yourself a nice local mechanic that you can trust who actually cares about you, your car and your business.

****

I called to get an appointment for 60K mile service and spoke with Garrett. He told me their "standard" 60k service runs about $600. I asked him if there were any other levels of service as that sounded steep. He said "Nope. That's pretty much it. ".

Two minutes of research later that day told me to only ask for the recommended service in my service guide. When I arrived for my appointment I told Garrett that I showed him in the booklet exactly what I wanted done. I asked him to call if anything additional became necessary.

An hour or so later Garrett called to tell me that the front brakes were at 3mm and the battery was only at 290 amps and that both needed replacement. He quoted $160 for the brakes and $130 for the battery. Batteries are easy to DIY so I declined that and a little research on brakes found Just Brakes for $100. I called Garrett back and declined both.

The bill came to $333, just over HALF their "standard" 60K package. I was satisfied that they did what I asked and was considering future return trips even though they tries to way oversell me on the service (standard industry practice, right?).

Two days later, after a 6 hour recharging drive and numerous successful starts of my car, I'm in San Diego. I jump in my car to head out Black Friday shopping and, just like that, the battery is dead. Nothing had been left on or plugged in, it had just been sitting overnight.

Set aside the extremely suspicious coincidence that TWO DAYS after I decline to pay $130 bucks to have my battery replaced, it dies on me after 4.5 years of working just fine with no hint at all that it was dying, and just consider that if, as they claimed, that my battery needed immediate attention, where was the warning that my battery could die at any moment?

I do not recommend taking your car here. You may be willing to look past the amazing coincidental timing of the death of my battery, but I am not.

 
egidio c. | 2012-03-15

AVOID HOLMES TUTTLE FORD AT ALL COSTS !

Pray you never need service here. Bought a 2007 Ford F250 Super Duty truck new. The sales staff were fine and I had no complaints there.  It seems they can SELL vehicles but are incapable of serviceing them.  At 40,000 miles had trouble with the turbo unit. Brought in to be fixed 10/2010. Rather than replace the unit they took it apart and "fixed" it. It was under warranty but they still insisted on charging me $ 100 for "diagnostics". 2 weeks later Ford sent me a check for the $ 100 with a note stating all charges were covered under warranty.  March, 2012 @ 63,000 miles, same problem with turbo. Made appointment but did not have opening in shop for 2 1/2 weeks . Finally got truck in. Confirmed turbo problem but stated no warranty coverage due to 5 year time period ending in 9/2011. Now they say turbo needs replacement for $ 3,400. I asked to have it covered as problem was diagnosed and treated unsuccessfully at time of first service. If they had replaced the unit at the first service rather than try and do a cheaper fix I wouldn't have this problem now.  Claim denied. Asked about any appeal - Told me there is no appeal process. Claimed they have no record of my bringing vehicle in for maintenance service there so any warranty would be void. I told them I have serviced truck in accordance w/ Fords required maintenance schedule, just not at THEIR shop. The service advisor David is ignorant and useless. He has given me wrong information on multiple occasions. I'm picking up truck today to take to local diesel repair shop. I'm planning on talking to a lawyer. AVOID HOLMES TUTTLE FORD. I love buying a vehicle made in the US but I'll drive out of town to avoid any JIm Click dealership

 
Jay S. | 2011-07-23

Ask for Mike Roperti in sales...