CarMax in Tucson, AZ


Share |

On this page you can find detailed information about the company CarMax in Tucson, AZ.

The following is provided current addresses and telephone numbers of all branches car dealer CarMax, and using the card, you can easily locate it visually. Also on the page provides information on dealer CarMax in other cities in the Arizona.

CarMax


Dealer Info:


Phone(s):(520) 917-6317
Address:4755 N Oracle Rd, Tucson, AZ, 85705
  • Monday: 10:00 am - 9:00 pm
  • Tuesday: 10:00 am - 9:00 pm
  • Wednesday: 10:00 am - 9:00 pm
  • Thursday: 10:00 am - 9:00 pm
  • Friday: 10:00 am - 9:00 pm
  • Saturday: 9:00 am - 9:00 pm
  • Sunday: 12:00 pm - 7:00 pm

Reviews on CarMax

 
Lynn K. | 2015-04-11

I have had a few car buying experiences, they were horrible! Car max showed me what buying a car should be! It was fast and easy! No blaring music/TV's and bright lights to side track you.
The have an amazing play ground for the little ones, not like they will have much time to play on it! When I bought my car I was in and out in under 2 hours!
It was painless and more than that, it was fun! The sales guy and everyone there was so personable and truly friendly! I will never go anywhere else to buy a car! They just gained a life time customer. Thank you for making things so easy! I love my car!!

 
Jose O. | 2015-01-08

So a week ago from today I traded in my 2013 Mustang for a 2012 charger due to my fiance being pregnant and the Mustang not being the most family friendly car. Honestly I think they got the better deal because my car was fully maintained by myself and the dealership with all work documented and was in better condition both mechanically and cosmetically. Anyway that's beside the point. The whole experience of dealing with patrick when I first walked in to the next couple of visit dealing with natalie and allison was extremely pleasant. They were very attentive to what I wanted/needed and both allison and natalie very helpful throughout the entire experience. I had to drive back to california to get the stock wheels for the mustang in order to receive an additional 2000 dollars on my appraisal which was well worth it even though they kinda low balled me a bit. I'm very happy with the vehicle I chose, the only part I'm worried about is the max care service plan I purchased due to some bad reviews while doing research. Only time will tell and it was worth it. Another good thing I want to mention in the fact that earlier today I actually received a follow up call from allison asking how i waslooking the new car. Thanks allison and natalie

 
Bill Z. | 2014-12-22

Full disclosue: I just bought my car from CarMax two days ago so this is only reviewing the process so far.

SALES PERSON: Steve P.

FINDING A CAR
I found a car on their website that matched what I wanted in Phoenix. I called CarMax in Tucson and reached Steve. He happily offered to bring it down at no charge and with no commitment. Well done. NOTE: Do your research and include Phoenix's inventory.  I also was checking four other dealers.

TRADING IN A CAR
I brought in a trade to sell. No negotiating so I was nervious on the appraisal amount. The offered amount was very fair and I was happy. It is a "take it or leave it" scenario but they were great. I knew what the value was from Kelly Blue Book and they were right there.

TEST DRIVE
When I arrived, everything was ready to go. I didn't feel rushed nor that I had to wait. Smooth experience around the inspection of the new car, the test drive, etc. Steve never pushed me and did his best to explain to me the features of the car I had questions about. Honestly, I am a die-hard Mustang guy so I knew more about the features and what I didn't, he and I had fun discovering them.

CLOSING THE DEAL
The "closing" so-to-speak on the car was easy from Steve through the business office. All were curteous, friendly and willing to help. They even agreed to take off the "CarMax" sticker when the last dealer I bought a new car from refused. Never a nudge, a push or pressure. I felt like I was in the driver's seat (no pun intended).

AFTER THE SALE
Here we had one hiccup. An item was missing from the car in my opinion but I won't bore you with the details. I had an honest conversation with Waylan (the manager) on the phone. We went back and forth a little bit but I offered to him that I will respect whatever decision he makes. If it is my cost, then it is. He just called me back and in the interest of customer service and my satisfaction, he's going to take care of it. Please note, I AM A SALESPERSON and have been for years. The true test of a company is after they have your money, how interested are they in you? Waylan turned a small tarnish on the transation into a positive experience.

RECOMMENDATION
Definitely do you research on the car you are interested in. Know the option packages (you can get the VIN from CarMax if you wish and pull the original window sticker). Find one or two that match your desires but be a little flexible. Get the values from Kelly Blue Book. Go in knowing exactly what the car is worth. You'll rest easier knowing that since the price is non-negotiable, you aren't overpaying. They seem fair on their prices. You can then spend the entire on-site experience on the car itself. Be thorough as you would with any used car purchase. Get it out on the highway and be attentive to how it drives. I'm pretty meticulous so I was checking brake pad thickness, engine leaks, I even crawled under the car as best I could looking for dents (high centering, etc.) or other anomalies. They are happy to let you do all of it.

So, from one salesperson's perspective (and I'm not an easy one to please but I'm fair), I give them a big "thumbs up" and they'll see me again. I'll even mention it to a few friends and to be honest, I think I've already told four of them and it's only been 48 hours.

 
Warren R. | 2014-11-02

Go see Steve. Bought a car from them and had to return it for various mechanical reasons. They were more than welcoming and made sure that I left with a product I was happy with. This CarMax doesn't have the highest selection of inventory, but with its proximity to Phoenix, they will gladly have something moved for you to view.

My only recommendation is to absolutely thoroughly test drive the vehicle. It seems as if the sales staff and the mechanics are a bit disconnected, and sometimes issues go forward to the sales floor with no oversight.

 
Kelly L. | 2014-08-30

Brandon kelley was an awesome salesperson!  Made getting a new car and trading in my old one a breeze.  It was fairly quick, extremely painless, and I found a car that will hopefully last me for at least 10 years like my last one did.  Thanks carmax!

 
Kay D. | 2014-07-21

By far the worst car I have ever bought in my lifetime at this place . When taken for service they have to send it somewhere else because they can't determine what's wrong with it. It is a 2008 Volkswagen New Beetle with 37000 miles on it. Who would've thought.

 
Chris D. | 2014-02-04

DO NOT BUY A CARMAX USED CAR!  
BUY A NEW CAR - NOT THE PREVIOUS OWNER'S PROBLEM

I am so sorry for this, I have never written a poor review.  Our CarMax vehicle STALLS AT LEAST ONCE A WEEK.  CarMax Service couldn't originally find a problem.  This car is dangerous and did not pass 2 smog checks (one in AZ and one in CA).  After another CarMax repair in Tucson, I will drive 600 miles round trip to CA for a third smog check.  This is ridiculous.

DO NOT BUY A CARMAX MAXCARE EXTENDED WARRANTY.
We should have saved the $1700 warranty cost plus $500 MAXCARE service deductibles and gone to a dealer for emission control repair which would have been covered under warranty at no cost.  There is no economical legal recourse either because the MAXCARE contract requires you to pay for your own arbitrator - a minimum of $750.

My poor rating is based on:
-1  not actually repairing the car and sending it to another dealer for repair
-1  holding the car for a week without apprising me of status
-1  not honoring an insufficient prior repair for the same problem
-1  not honoring an emissions warranty that should still be in effect
+1 because CarMax paid for an extra 3-days car rental (10 days total) - thanks

Again, sorry guys.

 
Christine B. | 2013-11-24

Just purchased a used car from CarMax. What a great experience. I worked with Brandon K. to find the right car. I must have spent 2-3 hours test driving different cars.   (Even after I had looked everything over on the website, which is quite comprehensive.) He was endlessly patient with me, AND my horrible driving, not to mention awful jokes.. The whole purchase process was efficient simple and relaxed. I never once felt pressured or "Sold" on anything. I have to admit I was pretty anxious about car buying. My last experience car buying was nothing but endless struggle with shady dealerships, and I walked out of that office feeling like I'd been bent over a barrel. This time I walked out with a smile, and feel that I really got a great deal (They even gave me an OUTSTANDING quote for my "trade in"  which was above Kelley blue book. On a 17 year old car! AMAZING.) I really can't express what a good experience it was, and especially how pleasant and helpful it was to work with Brandon. I will definitely recommend.

 
Conchita C. | 2013-09-10

Holding back 1 star for now.   Just bought a RAV4, and am very happy:  salesman Jay F was knowledgeable, listened to what i wanted, and what I DIDN'T want, found me some good choices.  He stood by patiently while I inspected, debated, and decided.  I had the vehicle xferred from TX, so was apprehensive- MY mechanics have now checked it out from bumper to battery to bulbs to sparks plugs and shocks.  After all that, just one minir item, and they are fixing that now.  CarMax Service is slower than my mechanics, but I think they have higher volume, so holing that last star til I've got it back and driven it a bit.  I would both work with Jay again, and recommend him....highly !

 
Ashley J. | 2013-04-12

We recently purchased a new (to us) car from Carmax and could not be happier with the result! We spent a great deal of time visiting several other dealerships and had basically settled on a car (somewhere else) before deciding last minute to stop in at Carmax "just in case." I like that I can haggle at other dealerships (which I tend to be good at), so although I know the Carmax no-haggle approach appeals to many, it wasn't really my thing.
That is....until I stopped in here! Jack Nunez helped my husband and I and was extremely supportive and helpful throughout the entire process. At all times we felt like he really had our best interest at heart and was not simply trying to make a buck from us. He was great accommodating our entire family (we have twin 9-month-olds who were with us) and was gracious with expediting our service and allowing us to take breaks from the tedious process when the babies had reached their limit. He even offered to show us all of the ins and outs of the new technology in our car (including the Sync system, etc.) at another time since our babies needed to get home! Most salespeople would be happy to get us out the door - then never really follow-through with helping us learn the car. But with Jack - not only did he help us with all the technology stuff, he even sent a personalized letter later saying how pleased he was to have worked with us.
Again - could not be happier with the experience!
A+ for service
A+ for vehicle value
A+ for available options

We'll definitely be repeat customers when its time for the Hubbs to get a new car!

 
Corey D. | 2012-04-23

The time has come, Tucson, to tell you exactly what I think about the OP. I'm leaving in a week and throughout the rest of this month and part of next I'm prepared to lay it on you... THICK... no sugar coating, just honest plain words that pierce the ear of grief. (There's a little Shakespeare for you to prove I mean it).

Ok, who am I kidding, I love this town and I'm terribly sad to be leaving. If you look at my reviews I'm a pretty positive guy, and it goes without saying a number of the local businesses here, and yes a few chains, contributed to my awesome 6 years. So rather than rip Tucson a new one (which is like kicking a puppy IMO) I'm going to celebrate the things that made my 6 years so special... starting with my coche.

My friends Amy and Mark know cars. I mean they REALLY KNOW CARS. To the point where they can determine when a car is losing it's value, when to sell it, when you'll make the most on it, how much of that profit to put towards a new used one... it's crazy. So when the time came to purchase a vehicle we went to the Toyota dealership at the auto mall because I was convinced I was going to be a Toyota owner for life. I was also convinced I was going to own a RAV4. I was also convinced I was going to marry Stacy Jacobson, but sometimes external forces have other plans and you're not supposed to drive a RAV4 and Mark Ruffalo is more your type.

After driving the RAV4 I knew it wasn't for me. I didn't know what was for me though, so Amy suggested we go to Carmax. Now at the time I sort of felt like Carmax was the Walmart of cars. Cheap discounted used pieces of crap and sex scandals/harasment videos from the 90s (Anyone remember those? Boo Walmart!) Luckily Amy is persistent, we went anyway and I was amazed. There is such a huge variety there, you can spend all day and still not get into every style. And you can drive anything however many times you want. It's perfect if you're really indecisive.

We walked, we talked, Amy pointed out price tags, Mark mentioned things about engines, and then there, I saw it, a maroon Mazda 3S 5D Hatchback. It was purty. Real purty, and the price was right. The interior was sporty, the 5 speeds was a turn on, it zipped around town when I took it out for a spin, it was destined to be mine. And it was. I drove it home the next day no money down, no nothing. I did have to prove that I had the funds available to pay for the thing, but they gave me a free (for 7 days) car. Paperwork was a breeze and I was out of there a week later in no time. Based on that one car buying experience I highly suggest you start your search there.

Now when talk turns to selling them a car, wah wah. It's not great. I feel like they have to low ball though because they want to turn around and either sell that car on the lot, or at auction, and they want to make a profit. They offered me $8000 for my Mazda last week when I took it to them to sell. KBB valued it at $11,200 and Carmax told me up front they'd put it on the lot for $10,500. I decided to sell it on my own.

So if you're in the market for a new car and you have no idea what you want to drive, or even if you do, check them out. They're pretty no-nonsense, they disclose everything up front, and I felt like when I said, "I'm just looking" they really understood that. I imagine it ranges from sales person to sales person, but if you find the right one, you may be driving home the car of your dreams. Which shouldn't be a RAV4. It just shouldn't.

 
Carrie B. | 2011-11-30

I just traded my Carmax pre-owned car in after 18 months of owning it. This is a hindsight review:

**If you're buying a used car here I would caution you to really take your time & look at what the limited warranty DOESN"T cover-stay sharp!! The fine print on the back of the sticker lists things that could potentially go wrong with a used car-let this be your guide as to what they are implying about what is ACTUALLY wrong with the car.

**Don't let their no-haggle policy deter you from negotiating a great deal on your trade-in. They will give you a very official looking quote on your trade-in but if you feel it is worth more (like I think ours was) then wait. Get your real value on your trade-in!

**Strongly consider the extra warranty here and  know that the warranty is really a free pass on 1 big repair-don't count on it covering every little thing. This is the 2nd used car dealership I have bought from and both times I have opted for a basic warranty-so glad I did it really saved me on some big problems both times! It was easy to use and we didn't have to fight with them on the work which was done by a repair center we chose-not them.

I still liked working with them and would go there again for a used car but these little tricks will hopefully make your experience that much better.

 
Joseph B. | 2011-11-11

I was searching for a new car, and Carmax kept popping up.  So I decided to search their website and finally found a few cars that sparked my interest.  

Finally I called and spoke to Jeremy who was very friendly and knowledgeable.  Jeremy seemed very realistic in his comments and setting the proper expectations.  As a result of a good "web surfing" experience and initial phone call contact I've decided to go in and see the inventory and meet the staff in person.  So far so good!

 
William B. | 2011-09-06

I was very happy with Carmax in Tucson. I went to them twice before I purchased a car. I found the sales people quite friendly and eager to help. What strikes me about this place is they try to not make it your usual used car dealership. They aren't pressuring, they are laid back, and they give you 7 days to think about selling your car to them if that's what you come in for.

I just bought a car from them, an FJ Cruiser, after considering lots of vehicles and taking test drives. I got to just sit in various vehicles more out of curiosity than want to buy, so that was fun of them to indulge me. I got to start the motors of a newer VW Bug and drive around some sporty looking vehicles. In the end I was pleased with the huge inspection they make on each car so you're buying one with guarantees, and you can return it in 5 days if you don't want it.

I took the extended plan so I can bring my FJ back in for any repairs needed/oil changes.

I had the FJ for almost a year but finances changed for me and I sold it back to them. They bought it back at Kelley Book Blue value so I came out ahead and not having to owe money, and that was awesome! My only knock at Car Max was a weird experience in their service department. They rotated/balanced my tires during the 30,000 mile inspection. This cost me $399. It wound up they didn't notice or tell me about a very bad, balding tire and it almost blew on a trip I took which included some light off-roading. I told them I wasn't too happy and they took it up with the mechanic, but I never heard anything and wound up selling it back shortly after.

Overall though, excellent! I highly recommend Carmax.

 
Priscila B. | 2011-07-25

Carmax is awesome for purchasing a vehicle. No pressure, no sales person walking around you and harassing you.
However, their service is not that great. So if you still have warranty, go for it. They are awful to give you a rental if they need to keep your car for extended days, even if you have extended warranty to cover. It takes 2 days for them to approve that. In the meanwhile, you don't have a car.
Their shuttle service is awful, they only take you 5 miles range and one way ride only.
Some of their service people don't seem to have good knowledge of services, they don't follow up when they say they will call you at a certain time.
They are not open on the weekends, so it's even harder for working people.

 
Eliot E. | 2011-01-14

Sure, it's the Circuit City of used cars, but you don't leave there feeling like you got screwed like you would at a used car lot.
If you know about the used car biz and are good at haggling, you'll probably get a better deal from some greasy used car salesman.  If you're a regular person, Carmax is the way to go.
The price on the sticker is what you pay.  They don't pressure you to buy right away.  They don't play with the numbers to make it look like you're getting a deal.  They don't force the extended warranty on you, although they do mention it.
You can do most of your shopping there online.  If the car you want is in another town in-state, they'll transfer it for free.  They walk you through the sales process and don't ignore you once you've signed the papers.

This is the future of used car sales.

 
Jack T. | 2010-01-09

What a joke!!! Went here and felt like a number not a person!!! Stay away from carmax.. They don't take the time to make you feel important and wont work with you!

 

CarMax in other cities (Arizona)


Tolleson, AZ Gilbert, AZ