BMW of Tucson in Tucson, AZ

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BMW Tucson, a Tucson BMW dealer, has a vast inventory of new & used BMW cars and sport utility vehicles (SUVs). We offer vehicle financing, BMW OEM factory service & auto parts.

BMW of Tucson

Dealer Info:

Phone(s):(520) 748-1333
Address:855 West Wetmore Road, Tucson, AZ, 85705
  • Monday: 9:00 am - 8:00 pm
  • Tuesday: 9:00 am - 8:00 pm
  • Wednesday: 9:00 am - 8:00 pm
  • Thursday: 9:00 am - 8:00 pm
  • Friday: 9:00 am - 8:00 pm
  • Saturday: 9:00 am - 6:00 pm
  • Sunday: 12:00 pm - 5:00 pm

Reviews on BMW of Tucson

Julie T. | 2015-03-04

Wow what a difference between BMW Tucson and the Audi dealer (separate review).   Bill sold me my certified preowned X3 with his low key, knowledgeable and friendly demeanor.   Part of what made him effective was that he's a no pressure guy who just exudes an enthusiasm for the brand.  

I also like the upfront nature of their approach to pricing, quick response on financing, etc.

Eddie K. | 2015-02-27

This is a review of the sales department and the service AFTER the sale. If you want excellent service for as long as you own your vehicle, FORGET IT. Service drops off immediately after you sign the papers and drive off the lot. I expected a lot better service for a $65,000 car.

We had been looking for a new 2015 X5 for a while and after a few negative experiences in Phoenix (another review), we decided to try Tucson. They had the vehicle that we wanted with all the specs, upgrades, color, etc that we wanted. I gave them a call and spoke to the GM Ray. We were able to negotiate a price on the phone and so we drove an hour and a half down to Tucson to sign the paperwork and bring back the vehicle. Our sales person was Juan Carlos, who was very helpful and friendly through out this process. We test drove it, enjoyed it, and signed the paperwork and drove home. This is where the positive experience ends and the nightmare begins.

About a week later (after we drove it home to Utah) as we were rinsing it off with water (no chemicals, soap, etc just water) we noticed there were multiple paint chips on the rear trunk door and in a small concentrated area. We called the Juan Carlos and they asked that we take pictures and send them in. We did. No response for a few days. I had to follow up and call him to see if this was something they would cover, he said that we needed to take it into a BMW dealership for them to look at. So the closest one was Las Vegas. We took it there and had a terrible experience and Juan Carlos did not even try to help. After a good 6 week ordeal between BMW Las Vegas and BMW Tucson (I remind you, both are AutoNation stores), we were told they couldn't do anything about it and that it was damaged that we caused from driving/rock damage. Now, as an engineer with a physics background, I would like to note that the damage on the vehicle is nearly impossible to achieve(I'm not kidding, you have a better chance at winning the lottery than you do getting 30 paint chips within a concentrated area with no other damage to the vehicle just by driving down the road), yet they kept insisting that it was our own fault. I've since tried to explain to them how it's not possible for it to be our fault and have gotten no response.

We then took the vehicle to BMW Henderson which confirmed that the paint chips were most likely from rock, however even the service manager said it was unlikely caused by us. He refused to get involved with BMW Tucson (not sure why as again both are AutoNation stores), but found other problems with the paint job that were covered by the warranty that he was willing to fix for us. He offered to sell us a "touch-up" pen for the original paint chips that we came in for, since we didn't purchase the vehicle from him. We called Juan Carlos and asked for a "touch-up" pen, but he refused, saying it was illegal to send it. Since when is sending a pen illegal? So eight weeks later, we still have no resolution, are super UN-satisfied, and not happy with our purchase at all.

It's gotten to the point that we've been blown off enough, that we are ready to be done with this situation and will just drive the vehicle as is, but we will never buy another vehicle from BWM Tucson.

Preet S. | 2015-02-22

Let me start off by saying I drive to Phoenix back and forth and when Im up there, I usually take my car to BMW North Scottsdale. Their service there was excellent from a-z. This is not the case with Bmw Tucson. I had brought my car in for problems with the AC. Turns out the blower and resistor were shorted and my washer pump was leaking. My advisor Jade said she needed authorization from my warranty company to get the go and she would have something for me by that afternoon. After waiting 2 days we got clearance Thursday night. Friday morning when I called and asked if it would be done by the evening, she assertively said yes and that they would give me a call when it was ready. Never got the call. When I called yesterday morning, She went on to tell me "oh! Yours was the one needed to be authorized" which tells me she didnt keep track of her cars very well and proceeded to tell me it would be done for sure by Tuesday. I know Im not big on cars, but to replace a resistor and blower as well as a washer pump and fix some light wiring should not take a whole week! (Were not wiring the whole car all over like brand new..). And here I sit without a car on a weekend and do not even have the courtesy of a loaner (not 21). But I do know some dealerships have done some special stuff for those "big" clients who are not 21 and I know some who have gotten a loaner...Had I taken my car to North Scottsdale, I think I would have gotten my car back faster than ever and kept posted about the status of my car rather than be told lies..

Phillip M. | 2015-01-29

Michael at BMW of Tucson made our decision to buy our first 335i convertible very easy... I would recommend anyone to this wonderful dealership! After purchasing our vehicle I have been back to the dealership twice with questions and concerns about my paint.. The manger on duty at the time was Ernie and he made me feel welcomed and had a solution to all my concerns! At that moment I knew I made a good investment!

Debbie C. | 2015-01-14

This review is for the SALES department.

I have owned three BMWs since 2007.  The last two were purchased at BMW Tucson three years apart.  Both times I worked with Clark Kobey.  Both times they gave me more for my trade in than what Kelly Blue Book stated for the condition of my car and both times they kept the payment where I wanted it to be.  

Clark is very patient, easy to work with and not intimidating. The purchase was completely seamless.  I went in one day to test drive the car on my lunch hour and told him my financial situation.  He said I'll put together some numbers and get back to you.  He called back with two hours and proposed a very good deal.  I accepted.  Next day I went in on my lunch hour, signed the papers and drove the car off the lot.  

I was prepared with what I could afford, what I wanted in the car itself and with reasonable expectations.  

I was more than happy with my recent purchase four days ago.  I now have a 2011 BMW 328i with only 17,000 miles on it.  No bells and whistles because I didn't want it.  I love the way the BMWs drive and how well they handle the road.  I traded in my 2008 328i with 152,000 miles and it still drove like new.  They are amazing cars.

Enough said.

Prusha S. | 2015-01-13

I went in for possibly looking/buying the new X5. Dennis assisted me in looking for the perfect one. He had a lot of patience and experience. He knew I was not ready to buy a car, he still treated me as #1 costumer and did not pressure me.

Robert M. | 2014-10-18

Greg Shelko in Internet sales is the best and great to work with. I drove from Phoenix to Tucson to make the deal on a used CPO 328i that is wonderful. Tucson has a lower tax and I saved money there. I highly recommend BMW of Tucson and already have to my co-workers, friends and family.

Ronny B. | 2014-10-10

On a cross country trip I got a flat 30 miles outside of Tuscon @430pm.  Called them up and talked to a female SA who verified she had 1 tire in stock.  I limped there on my runflat and was back on the road in less than an hour.  Her and her manager were very courteous and sympathetic to our situation and we really appreciated that.  While I don't live in Tuscon to revisit I wouldn't hesitate to recommend.  Thanks again!

Ed M. | 2014-09-15

This dealer is very professional.   Not only was my leasing experience good, but the follow up care of the vehicle is exemplary.  I can't say enough good things.

Rex A. | 2014-08-30

I had a wonderful experience with my service rep, Sean Goodwin.  I pulled up to the service bay and was greeted by their greeter.  Very pleasant person said that she would let my service rep know I was there and to go to the lounge for free coffee or soda's.  Sean came and got me and went over the items they were going to be doing to my car.  I received a loaner.  I was called that my car was ready and went out at the time i was told it would be ready.  I was informed what they had done to my car.  All and all it was a great experience.  I just wished the Auto Mall was a bit closer to the East side of Tucson.

Mimi M. | 2014-08-17

I visited the BMW of Tucson dealer in May of this year.  The lease vehicle I wanted was not available and had to be produced in Germany. I left a deposit and in July my vehicle was still not available. I spoke to the GM in regards to returning my deposit as I had a change in circumstances and decided that the BMW was not the best choice for me. He stated he would review my information and " get back to me". A week later I had heard nothing and called him back. He was a bit rude and caustic on the phone stating he had attempted to call me with no answer and had also emailed me. I had no missed calls from him nor was there any emails. He stated that he would return my deposit by US mail as he wanted " happy customers" . That was on July 28th and as of August 17th I have not received my refund. I have placed three phone calls to him with no return calls.
So I will as a consequence never return to this dealer nor will I recommend it to anyone. Honesty is of upmost importance and this obviously is not the goal of this GM.

Drla V. | 2014-08-16

I've been to a number of BMW service departments, because I move around so much, and I find that Tucson BMW treats people better than other BMWs. But then again, I'm comparing this to BMWs in California, which has some big douche bags running around. Particularly, Marcela, the service consultant - I'd give her 4.5 - 5.0 stars just for her.  Very sweet, thorough, patient with all my questions. Their prices are BMW prices, pretty much. I called around because I'm shopping for new brakes, but prices are more or less the same.

Steven K. | 2014-07-22

I recently visited the service department for a scheduled appointment with Ryan to have a recall issue addressed (new brake booster and master cylinder). I pulled into the service bay and parked just outside one of the offices which was occupied. I sat in my car for a few minutes, expecting someone to greet me, like they do at other dealerships in town. That never happened. I went inside to see the receptionist and asked for Ryan. Ryan came out of his office to greet me. Turns out his was the office I pulled in front of and we ended up going right back there. (could have saved me a trip)

Ryan checked me in and set me up in a loaner car and quickly explained the operation. Before I left I was told my car would be done the following morning. Two and a half days later I got a call that my car was ready. No big deal since I had the loaner but there was no effort made in providing a status update.

While driving out of the parking lot in my newly repaired car, the brake pedal immediately went to the floor as I nearly coasted out onto the road. I returned to the service department and was greeted by one of the valets who was kind enough to page Ryan. I explained the issue to Ryan and he got a technician to look at my car. They both agreed there was air in the brake lines and they would have to be bled again. When I asked how much more time they needed, I was told not more than 15 minutes.

For the next hour I sat in the waiting area, which is more like a gift shop. Not once was I given an update even though the 15 minutes was long gone.

When my car was finally ready Ryan gave me the keys and said, "Visually, your car's all ready to go. You've taken good care of it."  I responded sarcastically by saying, "Great, I'm glad it's visually ready, nevermind the mechanics or safety of it." We both laughed (at the absurdity) of my comment. I thanked Ryan and left.

As I drove back to work I reflected on my experience and dwelled on the fact that I had offered many words of thanks but not once was a thank you given to me. I had a far different experience when I initially went to Blue + White BMW, an independent mechanic to have my brakes checked. I received a personalized note from the owner thanking me for trusting them with my car and welcoming me to their family. They didn't even make one dime off me!

Perhaps the dealership can learn a lot from the 'little guys'.

Mike F. | 2014-06-28

Met with Zane this weekend and was a great help. Made the experience enjoyable and would highly recommend both him and the dealership.

TucsonSu X. | 2014-06-06

I am a BMW fanatic and have owned BMWs for many years. That being said, I haven't been back to this place in over two years now. I just started using Yelp recently and decided to review this place. To no surprise, this place is horrible and lacking in every way, much like most tucson businesses. The previous guy who compared his service experience to the Benz dealership is spot on. However, I still prefer BMWs, so I either do the maintenance myself, in Scottsdale, or at a different independent German car shop that I have found.

BMW Tucson dented my e92 M3 and didn't even tell me about it. Told them to not wash my car, of course they did, and got scratches all over it. The way I was treated here, you would've thought I was driving a junkyard beater not a $70k flagship sports car. They "repaired" the dent multiple times and each time it was done half-assed. This place doesn't even have their own body shop, which is a complete joke. It was a hassle trying to deal with everyone there, including the service manager Arlene. Hopefully she's not there anymore, because she was TERRIBLE. I ended up going to a body shop and paid for the fix myself. They eventually just ignored me after I complained to BMW Corporate. I should have sent them the bill, but I was so tired of dealing with these idiots and their "service" manager's bitchy attitude.

Oh yeah, they also leave your car unlocked in the parking lot for days so make sure not to leave any valuables inside. Desert Toyota has service 100x better and my truck cost me $20k less. Thank God my M3 hasn't given me any issues and thank God for independent shops because I will never go back here. I'll buy another BMW M car in the future, but I guarantee it won't be from here.

Granted my experience was from a couple years ago, but I doubt much has changed. A shitty customer service experience can come back to bite you in your ass and last a very long time (and in this case a couple years) and you may have to deal with it in the future. Hopefully this helps deter some folks from having to deal with the BS I went through.

O.M. B. | 2014-06-05

This rating is for service.  Sean is my Service Manager and Robert works with him.  They are a wonderful team.  Sean is knowledgeable, professional and honest.  To begin with, I love my bimmer because it is safe,zippy, and reliable.  I am NOT, however, mechanically inclined.  Yet, each time I maintain my car I learn something new, and I consistently receive outstanding service at a reasonable, fair price.   Drawing on his deep industry experience, Sean keeps me informed about the overall health of my car.  Sean provides proactive, preventative care.  For example, without prompting, he routinely checks my tires and replaces my wipers.  By sharing his wisdom, I did not prematurely replace my tires.  I also suggested that my sister, who has a volvo, check with her dealer and NOT the large tire retailer regarding the condition of her tires.  By doing so, she saved hundreds of dollars.  Robert is also kind and professional.  He helped me to install my new dash cover from BMW and ensures my car is shiny and ready to go!  I love the tailored, comprehensive service I receive at Tucson BMW.   Good cars.  Good People.

Mark C. | 2014-06-01

Was in conversations with Mike for +/- 3 weeks.  Good follow-up, persistent, provided me with all the data I needed to make a decision.  His attention to detail, entire staff made the trip down from Scottsdale worthwhile.  Recommend.

Cliff P. | 2014-05-13

Fair price, good after sale support so far

Brian L. | 2014-04-30

This is our fifth BMW we have purchased from Clark Kobey @ BMW Tucson.  Just to give you an idea as to how much we think of Clark, we moved from Tucson to Sedona five years ago, and yet still travel the four hours to purchase our vehicles with him.  We spend a lot of time in Scottsdale, and sure, we could purchase from BMW North Scottsdale, which is very nice,as well, but there is no salesperson like Clark. Period.

Darren H. | 2014-04-16

I have used them since 2003 first for difficult service issues on my 1989 325i then with a new 328i. Excellent service department with bmw loaners if scheduled. We just completed a European delivery sale. Price was more than fair and service from Peter Stokes great. My wife and I are enjoying our delivery experience and will be happy to return to them for re-delivery and service. This is our second European delivery and it is like no other new car experience especially with a BMW.

Aldo G. | 2014-03-25

Buying from BMW Tucson is the easiest experience. Friendly all the way. Greg Shelko took great care of us. Finance offered options but did not pressure. And saved sales tax here as well. Refreshing after my Chapman experience. Definitely recommend. Will highly consider a weekend drive to even do service here.

Ashley J. | 2014-03-18

I had a good experience with bmw tucson. I love my 2011 bmw 128i convertible! Everything went smoothly and I couldnt be happier with my decision. Highly recommend.

Elle A. | 2014-02-20

My "Need Service" light came on & I called to make an appt. for this past Monday since I have to drive 1.5 hrs. to get there. I pulled up & was greeted right away. I told the gentleman I had an appt. and that Gary was my advisor.  He was not in that day so I was told that Jade would be working with me and pointed to her office. Jade immediately checked me in and told me what my key fob indicated -- brake fluid change and oil change based on time, not mileage. She assigned me a loaner and gave me the keys and paperwork for X5 outside the door.  Within 3 hrs., she called to tell me my car was ready. I returned to the Dealership, greeted by another gentleman who took me to the counter where my keys & paperwork were located. I stopped by Jade's desk to get her business card and told her that I enjoyed driving the loaner. On my way out, I stopped to get some brochures. Had a great experience with BMW Tucson since the day I bought my car 4 years ago! Just wish I didn't have to drive so far!

C P. | 2013-12-26

Starting off, over the years my wife and I have purchased many cars.  Each time I have dealt with salesman has been a nightmare.  Each seemed only to care about selling a car, be it any car.  I began to call around to some BMW dealers in Arizona as I live almost between Tucson and Phoenix.  I provided each dealer with what we were interested in.  The valley dealerships only wanted to know when I could come in and when I was looking to buy.  They quoted me all sorts of fantastic prices and came up with different vehicles, none of which they actually had.  When I called BMW Tucson, I got Peter Stokes.  Understandably, selling a car over the phone is not a dealerships first choice.  Peter never made me feel like all he wanted was the sale.  Instead, he provided me with many hours of phone service over a week, as my wife and I have full time jobs and live pretty far away, preventing us from coming in.  When we were able to come in Peter spent a lot of time with us, showing us the features and talking about differences, packages, pricing etc.  His knowledge regarding the BMW products was outstanding.  Several things I had been told by Phoenix dealers, proved to be incorrect, and could have cost us, or someone who may have not payed attention.  Once we found the car we wanted to put a deposit on it to hold the car until the private buyer for my wife's car came through.  The dealership would not allow this.  Peter tried to help but BMW Tucson's policy was not to hold a car until a deal was being put through, even with a deposit.  And from their standpoint I get it.  From my point of view it was a stressor as the search proved difficult to find exactly what we wanted, and when we did, we wanted to be sure to get it.  Ultimately, Peter did all he could to hold the car.  Once the sale of my wife's car went through we moved forward on our purchase, and fortunately the vehicle we wanted was still available.  The financing was a snap.  The numbers speak for themselves generally.  My biggest complaint with dealerships is being hit with some outrageous numbers so the dealer can just "see where you are at."  Peter and the sales manager didn't do this.  They gave us great numbers which were very clear and spoke for themselves.  At no point did I feel that they were trying to take advantage, in fact I felt that he was doing all he could to get us the best price.  He also showed us side by side what each finance option would cost, i.e.; Finance, lease, BMW select.  When we went in to take delivery Peter had everything ready and the car was very well presented.  He even put a bow on it for her.  Peter stayed after several hours his shift to accommodate the delivery for us.  He took the time to show us the features, and ultimately it was us who couldn't stay longer to finish the introduction.  If you are going to buy from them, ask to talk to Peter.

Andrew H. | 2013-11-13

I was in the market for a new car and stopped by to look at a used 3 series.  An older gentleman named Dennis met me on the lot as I was looking around.  I am a younger guy but had the income to make a purchase.  His demeanor towards me, whether it be my age or whatnot, was deplorable.  

I had seen a used 650i that I was very interested in so I came home and contacted their internet manager Greg Shelko.  We set up an appointment on my next day off to come in and talk numbers.  I was trading in a Smart car and they gave me much more than what I was planning for, and gave me a great deal on the car.

Greg was EXTREMELY helpful, not pushy and made for a great experience.  Theyre showroom isn't as nice as the other BMW dealers I'm used to from California but still made for a fun purchase with a helpful rep.  

My experience with Greg was a 4-5 Star rating but my poor experience with Dennis brings it down to a 4 Star.

andy b. | 2013-10-15

Clark Kobey helped us leasing a 2014 328d, he was extremely helpful in every detail, from being patient with our back and forth option picking, tracking our vehicle all the way from germany, and just overall very sweet. I recommend anyone go to him, and all the staff was great.

Kai Y. | 2013-07-29

The five star rating is for service.  Specifically for Marcela the service advisor.  I've had the pleasure to work with her a few times now.

Marcela is very friendly, professional and sweet.  She keeps her customers informed on what's going on.  Of course if a loaner vehicle is needed, she makes the arrangements.  She makes you feel that she's there to help, and  that she's on your side.  Overall she's just got great energy, and always speaks with a genuine smile.

Mike S. | 2013-07-27

A few days ago my wife and I bought a 750Li from BMW Tucson.  Mike Schmid, our sales representative., was professional, courteous, and knew BMW's.  Ted, the sales manager, introduced himself, and assured that we were being well cared for.  While waiting, we had a choice of Biscotti, coffee, bottles of water, etc.  Short of a storm that brought down the BMW finance network, (they completed the forms my hand) it was smooth.  Mike  gave me a 15 minute pre-flight check out (this car has many buttons and controls), hooked up my phone to the Blue Tooth and handled other details.  The next day he called to see if we were enjoying the car and asked if there were additional questions.  It's a wonderful car and the staff could not have been nicer.  Talking with friends that have done business here, they agreed said it was a positive experience.  MIke & Nicole

Maria Q. | 2013-07-19

This was my first (new-ish) car buying experience, and I have to say that I am unsure of how to truly feel about BMW of Tucson. I would begin by saying that when I purchase a luxury car, I expect great service, and an attention to detail...or something more than the other car dealerships have to offer. I was happy with the purchase price, pleased with not feeling pressured by the salesman, but everything after that I was not happy with.

It may be that I am a 26 year old single female (not sure how serious I was taken), but the following list is what made me give BMW a lesser rating. I purchased a 2013 BMW 328i sedan with 8K miles on it.

-I purchased a fully loaded car, and coming from an '03 Altima, this was quite the change for me. With all the wonderful things a BMW has to offer, I was confused at all the options. I was told that a technician would be going over the car with me prior to my purchase. This did not happen, even after asking and being told (for a second time) that it would. I would have expected a step-by-step of how to maximize my new purchase...this, did not happen. This was by far the biggest upset for me.
-My original floor mats were somehow lost in the process of them detailing my car. This is a disappointment since I think I should have the original floor mats that came with my car in case I would ever re-sale.
-When they told me they would detail my car, I think this would have included the light scratches located on every door handle from the previous owner. None of these were scuffed out. Lack of attention to detail. I even asked if the "light scratches would be buffed out" and was told yes.
-When my car gets detailed, I think this should include every part of the car. Certain things, upon opening them, were not cleaned out and clearly not even touched. Again, lack of attention to detail.
-I was also dissapointed in the comment that they "even put gas in my car for me" made by my salesman. Seriously? I rather the comment never have been made and they left the car the way I delivered it, or they take pride in being a luxury dealer and fill the car without a second thought.
-Feedback for this dealership would include helping out those who live far away. The drive there for me is close to 40 minutes. My sister, who just purchased a new car (not a luxury by any means), the dealer drove out to pick her up to pick her new car up. Additionally, the dealer came on a separate day to her house to explain in detail the car to her. I don't know if this is above and beyond, but it may be another way for the BMW of Tucson to stand out from other dealerships.

Matthew E. | 2013-04-15

I want to thank the BMW team, particularly the sales consultant George Kozlov for helping me a few weeks' ago trade in my mother's old Mercury Sable for another new model car.  The team was extremely attentive without being overly pushy.  George was fantastic in working with my (80+ year old) mom who hasn't been to a dealership in years and I was in town only for the weekend.  When we had some minor issues with the car, they took care of it quickly.

I'd highly recommend using George and the BMW team.  Many thanks to them for making the experience a positive one for all involved.

Guillermo R. | 2013-04-02

Great customer service. Great overall experience.

Dan K. | 2012-12-10

The Finer Things In Life

For those of you looking for an upscale car--you usually think either Mercedes or BMW for the most part.  I have one of each and love them both for different reasons.  But I digress.  I want to compare and contrast the BMW Dealership in Tucson with the Mercedes Dealership--because if that's your choice, you'll easily find yourself buying a Mercedes--the dealership matters!!

Greeters Service:

Mercedes--young lady meets me in service and asks me what I need--told her and she immediately retrieved Rich and got me all set up.

BMW--No greeter--have to go source a service adviser.

Service Advisor:

Mercedes:  We'll do all we can to get you on the road today--can you wait 30-45 minutes?  Sure.

BMW: Let's make an appointment for a week from now when I won't be here.


Mercedes: Most gorgeous layout in town--great coffee bar, 80" tv, pastries and people who ask you if they can help you.  Had one guy offer unsolicited to give me a tour of the facility--sure!!

BMW:  Feels like a KIA place--no great architecture--waiting room is gift shop--please while you wait, spend money.  Folks can't give you the time of day--I would say growly or snobby--either way, not good.


Mercedes: We need to talk to the engineers on Monday, can we drive you to work?  Oh, its over there?  We don't have staff to drop you off--but wait, let me get you a 60,000.00 SUV full with gas for the weekend--we'll see you Monday.  WOW!!  Cost--nada.

BMW: We'll try to fit you in in a week--even then, felt like they were doing me a favor--had to drop off and pick up car.  Wouldn't call us back for over an hour to get a status despite a few messages.  YUCK!!

All said and done:

Mercedes:  Please come back and see us, we very much value your business--is there anything else we can do for you today?

BMW: here's your keys and a kick in the ass--thanks for coming to our snobby dealership.  Please feel free to come back and bring your checkbook.

Mercedes: Clearly a 10
BMW:  Been in better used car lots--1

Remember--I don't have a bias--I own one of each and love them both.

Ron R. | 2012-07-12

BMW of Tucson is new an improved! If you need a service consultant ask for Ryan. He is pretty good at what he does!

Kathy G. | 2012-06-03

My husband and I are in Tucson often for business, so we decided to check out what kind of deal we can get at BMW of Tucson.  We have had very unpleasant experiences with BMW North Scottsdale, and also didn't get the greatest feeling at Chapman BMW either. The nonchalant attitude and always feeling like you've been had, almost turned us away from BMW all together.  We had been shopping around for other options, but continued to be drawn back to the X3.

After dropping in a few times and talking to Ted Lawton, the sales manager, about trading in our '05 X5, we felt very comfortable at how honest and non-pushy this dealership really is.  
Ted introduced us to Bill Metcalf, our salesperson as well as BMW aficionado, and we were even more at ease.  He knows BMW inside and out.  You really can tell he loves and believes in the product.  He helped us choose what options would make sense for our lifestyle.

After several visits, we ordered our 2013 BMW X3 last month and when we picked it up last Memorial Day. We could not be more pleased with the OUTSTANDING service, attention to detail, and smooth, painless transaction.  We always dread the financing/insurance, and even that was virtually painless.  Angelic was very kind and courteous.  She was more than fair and we walked away very surprised that it was so easy!  The tire insurance when purchasing a new vehicle is a definite MUST!  

This will be our 3rd BMW purchase and the only regrets we have are not doing all three transactions in Tucson.  

Ask for Bill Metcalf. You will not be disappointed! :)

Fly_Gu Y. | 2012-02-03

This review has nothing to do with the quality of the vehicle but instead the horrific customer service I received at this dealership.  My salesperson, Reggie Stevens, was the absolute worse during AND after the sale.  The demonstration and test drive of the brand new BMW X5  went well but after the appraisal of my trade-in, which was a Lexus,  the overall tone for the afternoon took a turn for the worse. I asked our salesman, Reggie Stevens, for the appraised value and he refused to provide this information. Instead, he commenced to explain how BMW Tucson has a process that must be followed which involves withholding the appraisal value until all the numbers are brought together. Because our salesman categorically refused to disclose the appraised value, I departed the dealership only to be summoned in the parking lot by someone name Rudy.  Rudy worked with us until the deal was completed because Reggie Stevens apparently had chosen to work with another customer who was doing a cash deal! However, in true musical chairs fashion, we were turned back over to Mr. Stevens for vehicle convenient!  

Reggie Stevens didn't deliver what should have been a detailed vehicle but instead, a vehicle riddled with swirly scratches on the jet black paint. After bringing my findings to Mr. Stevens attention, he agreed to have the scratches buffed out at a later date but became agitated when asked if the agreement could be made in writing.  At this point I begin to have regrets and started to ponder whether Mr. Stevens knew that "satisfaction after the sale" is just as important as the actual sale itself.

I decided to write a letter to the dealership and was immediately blown off by the Store Mgr, Timothy Weiland.  As a result, I took my complaint to the corporate office of AutoNation and was again blown off by Gary Marcotte.

To make a long story short....too late I know....I was so dissatisfied with BMWTucson I offered to sell back the vehicle and pay the negative equity out of pocket.  Mr. Weiland said, and I quote, ABSOLUTELY NOT!  After two months of being ignored and disregarded by BMWTucson and AutoNation, I traded the vehicle for a superior brand and couldn't be happier!

I can't recommend whether you should or should not purchase a BMW but I was completely underwhelmed with the Ultimate Driving Machine and even more underwhelmed with the service received at BMWTucson!

I was so pissed off over my experience I created a website...enjoy!!!

Patrick O. | 2008-06-08

C'mon Tucson, can't you get ONE thing right????

So I take my car in for service (2007 3 series) which needed an oil change and a  pretty bad sunroof rattle and BMW Tucson gives me a nice 2008 528i as a loner, I'm thinking AWESOME (but I'm sad as I know that it will only be for the day).

So the day goes by, no phone call, the next day, no phone call, the next day...well, you get the point.

I was with this loner for a week before I received my car back with no only the same sunroof rattle, but my Passport missing out of the glovebox!! C'mon, Seriously, who does this????

After scheduling yet another appointment for the SAME reason I had initially brought my car in for yet again I was stuck with the same 528i loner for ANOTHER WEEK, this is absurd!

Finally I received my car back with the rattle gone but trim pieces loose around the area where the tech performed the work.

Being a mechanic myself I noticed that these issues were rather easy to re-fit myself but it got me thinking, "Who the hell are they hiring if I can figure this out without any technical training?"

Just Beware, and if possible take your car to Phoenix for service.