Russo and Steele in Phoenix, AZ


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On this page you can find detailed information about the company Russo and Steele in Phoenix, AZ.

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Dealer Info:


Phone(s):(602) 252-2697
Address:5230 S 39th St, Phoenix, AZ, 85040
  • Monday: 9:00 am - 6:00 pm
  • Tuesday: 9:00 am - 6:00 pm
  • Wednesday: 9:00 am - 6:00 pm
  • Thursday: 9:00 am - 6:00 pm
  • Friday: 9:00 am - 6:00 pm
  • Saturday: Closed
  • Sunday: Closed

Reviews on Russo and Steele

 
Mark R. | 2015-04-01

I have been going to this auction in Scottsdale and Monterey since 2010.  I have been successful in purchasing some cars for reasonable prices so I keep coming back.  I don't have a big bank roll so Barrett Jackson is out of the question for me.

I was there the day after the tents went down.  I saw first hand how the auction owners (Drew and Josie I think) tried to do their best to help with a horrible situation.  

I read in a previous review that someone said that they lost a lawsuit about the tent incident but my friend who had a car damaged at that sale said the only reason he got paid was because Russo and Steele fought the insurance company on behalf of all of the car owners.  

I have been to both Barrett Jackson and Russo and Steele.  My impression is that Barrett Jackson could care less about real car people as they are too rich to care about regular car guys.  Lawsuits in the car auction business are common perhaps because the majority of car guys who buy/sell their cars at auction seem to be very unique to put it nicely.  The owners at Russo and Steele at least gave me the impression that they cared.

Auctions are by there nature problematic because if the guys with the money don't show up then no one is happy.  Not sure that the auction house is to blame for it.  Most of the time car guys get low money because they don't know (or don't care) about the correct way to restore a car.

I have seen Russo and Steele consistently put on a great show.  I have also been there when there was not any money in the room.  Welcome to the world of classic car auctions.

 
Dalton B. | 2014-10-08

I've have been waiting a long time to write this review more specifically just waiting to get my car and title back. if i could give this review negative stars I would

My 1979 Mercedes SLC was consigned to Russo and Steele Vegas sale 2014 where they worked so hard to get my car consigned than once it was consigned the customer service essentially disappears. Russo and steal does a great job of getting your car but cant bring a buyer in their run down auction to save their life. I WOULD HAVE BROUGHT MORE MONEY JUNKING MY VEHICLE, DO NOT CONSIGN YOUR VEHICLE HERE. It is one step above a wholesale auction such as copart. If you have  rare car and want to bring real money go to a real auction Such as Barrett Jackson.

I ended up having to buy my own car due to the lack of buyers with a $1,000 consignment fee their business model is a scam get the car consigned and pay to bail it out. I bought my own car back when the bids only reached $2,500 with an auction estimate of $6,000-$15,000. I ended up selling my vehicle a week and a half later for triple of what It brought at the BS auction. with the way this company is going I don't see it being around for more than 5 more years.

ON top of it I had left a previous BAD review on yelp when this incident occurred and a day later I get a call from Drew Alcazar the arrogant CEO of Russo and STEAL. where he stated that if i did not remove my review my car would not be released and NOT be transported back to me neither the title. When I explained to him it was extortion he seemed to not care, (I guess i would try and get all reviews removed as well if I ran a SCAM). Towards the end he gave me an Ultimatum of either removing my review or he will keep my vehicle. which is plain and clear extortion. with that I  mentioned I will have to take Legal Action where he laughed at me on the phone and Proudly Said RUSSO AND STEAL has never lost a lawsuit there are links below where you can see two lawsuits they previously lost or avoided. I HOPE YOUR GRANDCHILDREN GROW UP TO BE NOTHING LIKE YOU DREW ALCAZAR.

Here is Lawsuit #1 Where their tent in arizona fell on priceless collector cars causing over 1 million dollars in damage. the lawsuit was lost azcentral.com/arizonarep…

Here is Lawsuit #2 That these cowards avoided
magnoliareporter.com/new…

ALL IN ALL AVOID RUSSO AND STEAL AT ALL COSTS THEY ARE A SCAM AND WILL WORK HARD TO GET YOUR VEHICLE ONCE GOTTEN THEY WILL NOT SELL YOUR CAR NOR WILL THEY ALLOW TO PUT A BAD REVIEW AND GET YOUR CAR BACK. TO SELL YOUR CAR TO GO BARRETT JACKSON OR DON'T SELL IT AT ALL.

 
B K. | 2014-06-13

I've been meaning to write this for awhile...My family and I attended the Russo & Steele auction in January (2014)  in Scottsdale while we were visiting family.  We went there to see the cars and my husband ended up becoming a registered bidder.  Although we were out bid on the two cars we liked,  the process was exciting and fun.  The  staff was courteous and helpful as we were first timers. We will attend the event again given the opportunity works with our travel schedules.

 
Sam M. | 2014-01-15

How can you advertise your event is open until 4, allow me to purchase tickets online the day of the show, and then when I show up at 2 tell me you decided to close early?

This is why no one goes to Russo and everyone goes to Barrett Jackson.

 
Tod D. | 2013-09-04

Results matter and while these are professionals they are just fancy used car salesmen and don't deliver on the dollars. Bottom line - these guys will sell your car but you won't get your price and probably not even close. They delivered less than half of their estimated low appraised value!

If performance counts to you - best try somewhere else. Spread the word.

 
Doc S. | 2013-06-24

Absolutely Horrific Experience!!!!  Went to the Newport Dunes auction with my elderly and handicapped parents.  We're told that they could access the site in their golf cart to view the cars (NOTE:  we asked twice if this would be ok-and we're assured it was fine).  Paid $20.00 each to look at the cars, and after an hour or so, my parents started to get tired and wanted to take a break and return later.  As we were leaving, we were informed that the golfcart (and my handicapped parents who rely on the golfcart to get around) would not be allowed to return to the auction.  My elderly parents were very upset by what seemed to be a clear violation of ADA laws allowing equal access to handicapped persons  (there was no offer of other alternatives-wheel chairs, etc.).  When we then asked for their money to be refunded, due to the fact that they were in essence being kicked out of the auction area, we were told by the Russo and Steele representative (James R.) that Russo and Steele does NOT refund admission fees under any circumstances!!  When confronted with the issue of ADA compliance, he was patronizing, rude, and cavalier in his responses, and staunchly refused to work with us!!!   Absolutely reprehensible behavior, horrific treatment of my 84 and 82 year old parents, and abysmal customer service!!  A company that would condone this reprehensible treatment of elderly and handicapped people , and employ  such insensitive and unprofessional employees is not the sort of company that any person of class would even consider doing business with!!  Do NOT support this company or their auctions!!!!  We will NEVER again deal with Russo and Steele, and would encourage anyone who reads this to take your business elsewhere!!!

 
Sam R. | 2013-01-27

It's not quite refined of an experience as Barrett Jackson.  They need better ventilation in the auction lane or they need to keep the people from hitting the throttle on the way in.

 
C B. | 2013-01-20

As a professional car builder and customizer, we expect to produce the best possible product for our customers.  We recently had 2 experiences with the team at Russo and Steele which led us to decide we simply cannot do business with them any longer.

Our first experience was in Monterey in 2012.  To make a long story short the cars were stored outside by the harbor and not under tents.  Our car was bombed by seagulls, and to be honest, the amount of foot traffic that our car received was minimal.  

During the auction, almost all the no-reserve cars went for much lower than I would have expected, and the lots that sold most were the European marks.  Not really something that you would expect from a company that prides itself on American Muscle and hotrods.  Our car failed to meet its reserve, so we brought it back home.

Looking at the other results from Monterey, it appeared that none of the american car auction companies had a great experience (Perhaps RM excluded)....so we decided to take another shot at the 2013 Scottsdale auction which had a much larger and more diverse catalog of vehicles.

While all the cars were under tents, they were parked on gravel leading to a constant dust covering on the vehicles.  One of their patrons even took their finger to the trunk of my 60K hot rod and wrote the words WASH ME...real class.

The main issue that we experienced....as did many many many of the other sellers that we spoke to, was a real lack of qualified buyers in the auction.  No reserve lots went for incredibly small amounts and many many of the reserve lots did not sell.  By the time one of our newest builds (a 1954 3100 pickup) which had been selling all day long for 33 over at the Barrett Jackson auction, there were no bidders in the house and we barely made our "reasonable" reserve of 24000 (actually 23000 with a lowered commission which made my take the same).

In the end, we cannot recommend Russo and Steele unless you are looking to buy cheap or just dump your classic car to spite your soon to be ex.  They just don't have the pull to bring in the qualified buyers who are all over at the Barrett auction it would appear.

We expected our take for 3 vehicles to be in the neighborhood of 100K and went home with 55K.  I'm not greedy, but this is my business.  I produced 3 lovely cars for this event.  Their job is to bring together qualified buyers and sellers.  And from the catalog I saw, they know how to find suckers willing to sell their cars, but they absolutely suck at bringing the money to the room.

On the customer service side....They work well with you through the consignment process and are very helpful....but in the end, you need to bring the money to the sellers and that they did not do.

 
Big C. | 2010-10-07

I consigned a $40k class vehicle at the last minute for the 2010 Monterey Car Show.  The staff was very helpful and professional, did all dealings over the phone.  1st time consignment fee was $900 for me.  If the car sold, another 10% of the auction price went to the dealer.  It is not cheap to do this event. Consider it entertainment, not a smart way to sell a car. Good luck finding a junk motel for less than $200 per night.  I stayed Saturday night only for the show.  I drove in very early, middle of the week, the team was just setting up.  I had to leave the car for three days before returning for the auction. You should have seen the guys unloading cars from semi trucks transports, what a mess.  I saw a dozen damaged cars in a very short time of looking around! Glad I drove in!  The transport companies were the expensive ones too!  The entire show was reasonably well organized.

I was not happy with my car showing for auction Thursday night, no one was there!  The dang show had not started yet, people were still in route to the show!  R&S had too many cars and expanded back to Thursday.  I should have rejected the Thursday showing date.  Apparently R&S had not done this Thursday auction at Monterey before, why did this happen to me?To make things worse, my car rolled through almost last, near 11pm.  Bidding was a joke, it was a vulture fest, these guys were picking off the financially weak and desperate.  There was no high value bidding going on, I mean zero!  The crowd was full of shady used car dealers and predators.  I was not comfortable in this crowd.  I bet less than 10% of the cars up for auction sold.  Of the ones that did sell, I bet 1 in 20 got the asking price or higher.  I was horrified!  This is not what I signed up for.  Is the economy that bad, holy crap!  The auction was well executed and clear, the real buyers just never showed up!  The auctioneers were holding a good face, but I could tell they were frustrated, and longing for a repeat of 2007 style action.  Party is over people, the bottom has fallen out of the classic car market.  Only museum quality stuff is holding value.

I was not happy with the multiple garage arrangement showing consigned cars.  I was angry with being on the top of the farthest parking garage from the hotel and show!  5 blocks away, up three flights of stairs?!?! Top level, exposed to the environment?!??!  I paid $900 for this!  No kidding, my car was soaked in sea spray and seagull crap every night.  I had no idea this was where they parked my car after Monday drop off, until I came back Thursday.  I never park my car in conditions like this, Russo and Steele should know better.  At least they could ask owners to provide car covers for their crew to install.  Mine was in the back seat, no one bothered to do me a favor.  You apparently have to pay a attendant to keep your car clean.  My car arrived clean, and should stay clean, no need for damn attendant.  The prime garage was 3 blocks down from the hotel, and had good foot traffic, at peak flow Saturday, I bet it was 1000 people per hour.  Peak foot traffic  in the remote garage, 3 floors up, was max 200 people per hour on Saturday. The crowd seemed to be very stuck up, California Elite, Golf Club crowd, not really my kind of people.  It was entertaining, but not good old boy territory, I felt out of place.  I really needed to sell my car! I enjoyed participating in a classy event, say I did it once, but never again.  I should have just attended, left the car at home, and laughed at guys worring about their cars.  I can sell my car online or at a county fair car show and get as much as these guys.  If your car has a historical significance, ultra low production rate, and documentation that would make a lawyer proud, this might be the show for you.  Anything less, even if it is a stunning beauty, should stay away!