Camelback Hyundai in Phoenix, AZ


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On this page you can find detailed information about the company Camelback Hyundai in Phoenix, AZ.

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Camelback Hyundai


Dealer Info:


Phone(s):(602) 235-0684
Address:1500 E Camelback Rd, Phoenix, AZ, 85014
  • Monday: 7:00 am - 9:00 pm
  • Tuesday: 7:00 am - 9:00 pm
  • Wednesday: 7:00 am - 9:00 pm
  • Thursday: 7:00 am - 9:00 pm
  • Friday: 7:00 am - 9:00 am
  • Saturday: 7:00 am - 9:00 pm
  • Sunday: 9:00 am - 8:00 pm

Dealer Info:


Phone(s):
Address:1500 E Camelback, Phoenix, AZ, 85014

Reviews on Camelback Hyundai

 
Kristan P. | 2015-04-19

Here's the short summary of my review: they saw me coming and took full advantage of it.

I've been kicking myself for the past couple days over the experience I had at Camelback Hyundai.  

The start: I decided to go there to try and look at the Accent and see if it would be a good commuter car for myself as my old car was starting to feel like it was on its last legs.  I was greeted friendly enough by Scott, then transferred to another salesperson.  I had a good experience as we walked through what I could afford and I even test drove a 2014Accent and decided that it was a very good candidate for what I needed.  Now came the start of my negative experience:

Sales: went sour from the very start.  After being assured that I could get the car (a 2014) within my price range they came back with a number way over what we had discussed.  Every time they tried to renegotiate a payment that didn't work and I was about to walk away from the deal.

Then they came out and asked me if I would like to lease.  In no way was I looking for a lease.  But they talked and told me some flat out lies which made it look like a viable option (here is where they saw me, a first-time dealership car buyer, coming).  There are no limits to how many miles you can drive- LIE.  You're not renting the car, you're just paying it off with a better APR- LIE.  At any time you have many favorable, easy options of ending the lease- LIE.  You're getting a newer, better version of the car you want to buy- LIE.  But I fell for them and decided that building my credit and having options at the end of the 4 year lease would be the best thing for me.

Financing: I can't say enough how bad my experience was with Jamie.  The only thing explained about my contract was the "buy up" protection plan and even that I felt was rushed and condescending.  Everything else, including the "protective paint coating" crap was just pushed in front of me with the X to sign.  Looking back, I see that many of the options that were discussed during the sales part are not even a part of the contract.  The price of the car was inflated by about $2500 from what I discussed earlier in sales.  I'm stuck with a mileage limit per month that is under what I need for just my basic commute.  I got stuck with a lot of options that I really don't need.  I should have gone through the contract with a fine-toothed comb but instead I was stuck in a freezing office listening to some guy talk about his family nonstop while papers were shoved my way.  And I signed.  Like a dope.

The Car: I have also been very unhappy with the car.  It does not drive like the other one and pulls to the left when I drive.  It's also fairly loud for a new car and doesn't idle as well as the 2014 that I sampled.  Is it reliable- yes, for now.  Is it close to the car I wanted- yes.  Am I satisfied- no.  It doesn't handle like what a new car should and I have had several passengers comment such.

The end result: I see no way out of my lease.  At least the monthly payment is affordable for me, except now I have to calculate how many miles over the yearly limit I'm going to be doing and see how much over I'll have to pay for that.  They convinced me into a 4 year lease so I got that much time to be disappointed in myself, my experience, my car, and this dealership.  I paid a pretty good down payment like an idiot into a car that I will never own.  

I know that a lot of this could have been prevented if I had some knowledge and the foresight to know that this dealership was going to do anything to get my money.  I take responsibility for not looking at the paperwork carefully enough and will be learning a 4 year long lesson with an experience that has left a sour taste in my mouth for the past 4 days.  I really should have taken the reviews on here seriously as well.

The only thing that would make me change my opinion is if the dealership did something to help me out of this lease without taking all my money.  But I doubt it and AZ doesn't have any lease protection laws so they're not legally inclined to help me.  They even asked me for a good review here on Yelp but I have to be honest about how I feel about the experience so far.  I am now dreading to see how the car service is and how much my $1600 mark-up protection plan actually covers.  Let the buyer beware.

 
richard s. | 2015-03-25

Don't go & don't buy cars this place!
I am very very serious.....
Junk dealership!!!!!!!!!!
They're lying lying lying.... I have a two times horrible experience....please!!!

 
Rob R. | 2015-03-14

Definitely can see why this dealer only has 1 star and an 'F' Rating with the BBB! During my visit here not 1, not 2 but 6 other parties stormed out of there mad. They promise to make it quick but waste your valuable time. I told them my expectations and they play games. I would think since I am looking at Hyundai's flagship car (Equus) that they would be straight forward and stop playing the same stupid Van Tuyl dealership games (1st offer usually shows you overpaying for the vehicle (Full Addendum Sticker Price) (NEVER PAY FOR ANY ADDS!), the dealer keeping all rebates and you putting $12,000 down). Then they'll ask you what you want to pay and they make you sign the offer sheet saying 'I will drive today if you can meet my numbers. Don't bother going in. There's a reason why they are slow on a Saturday.

 
Dee B. | 2015-02-13

tried buying a new hyundai, they played games wasted my time, i have good credit what a waste, their so so so money hungry. so i'll just pay my hyundai off and NEVER buy a HYUNDAI again. so if yall plan on buying DO NOT BUY FROM  HERE . try to buy CASH rather than waste your time,money,energy,and credit on these people.  SO NOT WORTH IT! I never wanna buy/finance a car ever again only cash the next time around after I pay this off. !!!!  yall have a blessed day ,good luck shopping - Mahalia

thhen they claimed oh your credit score is not generating and i've made 5monthly payments on time my credit score is 683 i also just refinanced my vehicle so i must have a credit score somewhere , never had any late payments no nothing perfect credit history. originally went in to service, then decided to inquire about a sonata then tucson they tried putting my apr at 8.9 at 600 month on the tucson and 500 at 8.9 on the sonata w 1000 down so stupid treating me like a bad credit/1st time buyer customer. first car they gave me a bad deal i bought a 2014 hyundai elantra se red for 11% apr at 362 a month w gap then i refinanced to 8% at 340 a month w gap then recently got a new offer in the mail to refinance my car at 3.9 through blue harbor . so why in the world would i take a 8.9 apr when im paying 8% now thats just stupid taking advantage of the customer, considering they never applied any of the discount no previous owner discount, followed by new car incentives. dealers do what they want n get away with it . just as the justin manager did when i purchase he wouldnt give me prices over the phone when before i had to come down to the office when i then purchased in september of 2014 worst decision ever my car has only 7500 miles i take good care of it now its world 13500 on trade never again will i ever purchase another hyundai product i hate it, let alone anything else from this dealership then johnny said yesterday after i waited for them to get number giving them my information they careless wasted my time johnny said i'll call you tomorrow so "HE" never did i called him at 7pm today he tried pitching me a 6.59 apr at 420 amonth on a Sonata SE when  i wanted a limited, this dealership is something else I do appreciate that andrew "Tiger" tried calling me back such a sweet kid, same w/ tanya i feel bad for the mess they go through working here at this financial vampire of a dealership filled w bad customer service. w an exception of Tanya and Tiger. GodBless anyone else who's looking to ,purchase I would NEVER buy anything from here, nor would i recommend anyone my cousin was in the business for a new car after they was on the phone listening to everything they opted to take their business elsewhere. anyways have a blessed day yall thank u for reading do your research on your cars, rebates,discounts,n use the boost up for downpayment asst at participating dealership if you choose hyundai  and goodluck car hunting bye

 
Alina B. | 2015-01-31

UNETHICAL BUSINESS PRACTICES - We bought a 2013 Sonata on December 19, 2014 for my son.  They gave us an IOU for three items to be fixed, including Certifying the car.  It took almost three weeks to get them to fix the items before picking up the car.  However, it is now January 31, 2015 and they will not Certify the car.  We have called all the managers in this dealership and they promise to do it but never do. They do not return phone calls and just give you the run around.   DO NOT BUY A CAR FROM THIS DEALERSHIP!!!!

 
Kathleen K. | 2015-01-20

If you're in the market for a NEW Hyundai, this might be an alright place to go.  But we were in the market for a USED Hyundai and the way we were treated, we decided to give them a fair shake down on Yelp.  

BAIT AND SWITCH ALERT: They list cars on AutoTrader that they claim not to have. We found a newly listed 06 Elantra on AutoTrader and were ASSURED that it was in.  I took the guy's name (Johnny Rodriguez) and number down and he promised to call me if it sold.  Less than 24 hours later, my husband and I were standing in the showroom being told by Mike (the manager) that the Elantra we were interested in was sold by their sister Kia side just a few hours prior.  As we had no interest in anything on their lot EXCEPT that car, we started to head out.  We were grabbed and asked a series of questions intent on getting us to stay.  My husband had to get verbally combative to escape their clutches.  

That night, we see that the Elantra is still listed on AutoTrader only now it's a PAID AND SPONSORED ad on the site.  The next day, en route to a different dealership, we call and ask about the Elantra.  They tell us it's for sure there, they saw it this morning, blah blah blah, "Can I make you an appointment?" Nope.  

Several hours later, as I was signing the deal on a different Elantra at a different dealership, I get a phone call stating that it was a HUGE mistake, the Kia side didn't sell the Elantra, they DO have it, and could I call for an appointment.  I called back long enough to tell them if they ever called me again, I would let the world know their shady practices.  

Guess who got called the very next day?

 
Loren V. | 2015-01-09

What I really would like to enter is zero stars.  Nick Mayer/Camelback Kia has been the bane of my existence. One of the worst decisions I've ever made was to purchase a vehicle there. It all started two years ago when I went in with private financing to purchase a 2012 Kia Forte SX. We agreed on a price - then they tried to tack on extra tinting costs (which I was going to have done privately, they tinted the windows anyhow which had to then be removed) and a paint sealant cost. I made the finance manager initial the contract stating I would not be charged for those things. With private financing they were not to run a credit check, since I was preapproved. They were instead supposed to run an OFAC check. Guess which one they did? Ran the credit check. I called incessantly to have someone remove the credit pull. One manager cursed me out on the phone stating that I was a moron if I thought they would let me leave the lot with a brand new car without a credit check. It took THREE months for the finance manager to get a letter sent to the credit bureaus admitting their faulty pull of my credit.

Then the saga of service began. They are severely inconsistent in the level of service they provide. Sometimes its impeccable. Others its terrifying. This last oil change and 50,000 mile service will be my very last visit to the dealership. It took 30 minutes for someone to speak to me in the service drive at 7am.  I told them I needed an oil change, my tire pressure light was on relating to the rear passenger side tire. As well as there was a severe squeal coming from the passenger side rear tire. I suggested they look at the brakes and the shims to see what was making the noise. I utilized the dealership's shuttle to be dropped off at work. I advised the service manager, the shuttle driver and the receptionist that I needed to be picked up from work precisely at 4pm as I had a prior engagement I could not miss. They assured me up and down that they would be there at 4pm (prior experience with this shuttle service was they are never on time). I was dropped off at work 5 minutes shy of 8am.

They had my car all day. I received no communication throughout the day on my car. Not a single status update. I went down stairs at 3:50pm to be on time for the shuttle driver. 4:10 rolls around, 4:20, 4:30, no shuttle. Finally at 4:30 I called the dealership. They had forgotten about me and the driver was already out and couldn't pick me up. They sent a special tech to pick me up, who didn't arrive until a moment shy of 5pm. By now, I was going to miss my engagement as I live in the East Valley and would now face mounds of traffic to get back. We arrived back at the dealership at 5:15. The service manager greeted me with no apologies. Told me they changed the oil, fixed the leaky tire but that there was nothing wrong with my brakes at all. He was very rude and condescending. Saying I as a female should get into the car with him and another male technician to go for a drive so they could hear the noise. To make sure I wasn't hearing noises from other vehicles. I told them absolutely under no circumstances was I going to get into a vehicle with two men I didn't  know and go for a drive. Not only that - but they had my vehicle all day, did they not drive it or check the brakes like I asked? I left the dealership after paying $98 for an oil change and for them to pour a $5 fuel additive in my tank. Never again will I set foot in that place. I'm taking my car to ADS in Chandler instead.

After all that - they still call every week to ask if I want to trade in my two year old car. I've asked them each time they call to remove me from their call list as I won't be selling the car.

Word to the wise - don't ever by a car at Nick Mayer/Camelback Kia or get it serviced there.

 
Chad M. | 2014-11-20

SALES:
I heard from a couple employees they are under new and improved management. Whatever the case, I had three great experiences. Although I wasn't able to buy from them (couldn't find exact used car), they were extremely up front and helpful. Sorry, I forgot most names. One is a female that called a couple times to update me on their inventory as requested.

Dre (spelling) is awesome! Ask for him. I'm not sure if he's a manager, but he's very personable and helpful. His desk is the one with the lit candle.

SERVICE:
I've had mixed experiences so far. I won't reflect it in my rating. Hopefully I'll be able to make this my regular service shop.

 
Michael H. | 2014-11-13

Horrible experience!!! DO NOT WASTE YOUR TIME!!! I had been talking to Ron one of the sales associates about purchasing a 2015 Sonata with a popular equipment package. He was a great guy, and he went out of his way to work with me to brokerage a deal. I wasn't in a hurry to buy, but I told him I was going to be a cash buyer. About 5 days into negotiations (all over the phone) one of his Sales Managers Brandon decided to take over for him with making a deal.

I informed Brandon that I had been given an offer of $19k out the door by San Tan Hyundai but since it was Camelback Hyundai who had started helping me I wanted to know if they would match that price. He put me on hold for about 2 minutes and then told me "yes we will do that deal", we agreed I would bring cash the following morning. I called back at 7pm to ensure that the deal would be possible. The associate I spoke with informed me that if their sales manager Brandon said they would do it, then that's what I would pay.

The following morning was chaos, firstly they didn't have the Sonata we agreed upon in stock and tried to sell me another model for $6k more. Then Brandon tried to explain to me that there were certain fees needing to be added to our $19k out the door price not previously mentioned. I explained to him that that was unacceptable and I had already driven out to their location from Gilbert based upon the deal brokered the night before, and as promises on my end had $19k cash on hand.

After that Brandon the Camelback Hyundai sales manager just left. He sent out other assistant managers to talk to me, then grabbed his keys and left the dealership driving away in his car. I didn't see him for the remainder if the 2 hours I was at the dealership. While everyone else tried to make a deal happen they never got below $20k and I ended up leaving.

Brandon nor any of his supervisors took any accountability for his actions. They only tried to sweep the situation under the table to broker a new more expensive deal. Hyundai is a great brand, and my sales associate Ron was exceptional, but the manager Brandon was not upfront, or honest and in my opinion lacked integrity.

 
Shayna H. | 2014-10-29

HORRIBLE EXPERIENCE!  This was my first time buying a car and I was there for hours on end.  First they quoted me wrong with a $2500 difference and had to get the manager involved.  Then they advised that they were going to sell me a maintenance protection plan which included unlimited oil changes, when really they sold me the mechanical protection plan which didn't include that for $800.  The Tempe location couldn't believe they did this as my Hyundai Sonata has such a good warranty that it doesn't need a protection plan, nor would the maintenance protection plan be needed.  The sales people wrongfully tricked me into buying this just to get the sale.  



When I discovered this, I reached out to the office and spoke with the general manager who stated they couldn't "take my word for it" and I would have to come in to speak with the Finance Director - the general manager advised this.  They refused to talk to me over the phone.  Therefore, I drove 45 minutes into the office, only for the Finance Director to be confused as to why they would direct me to him.  He stated that he doesn't speak with customers directly.  He took my phone number and stated he would call me.  I drove 45 minutes for him to take my phone number which was already in the system.  VERY FRUSTRATING!



Then, he never called me back.  After calling numerous times, Susan Trebernak (sp), Customer Service Manager, called to tell me she would be working with me.  She stated that she would look into the matter.  I advised her that I knew that MJ had sold me the package - he also flirted with me and text me personally, while the other sales guy Brad (who is now fired - per a sales associate I talked to in the car lot) kept telling me that MJ had the HOT's for me.  VERY UNPROFESSIONAL.  I'm a 25 year old girl, buying a car for her first time, clearly taken advantage of.  



After several conversations with Susan and having to constantly follow up with her as she lacked to follow up with me (stating that her co-workers didn't do their job), she confirmed that she would work with the Accounting team to see if we could get the refund started and confirmed that she would call me back on Monday.  



It has been over a month, I have called her every week, sometimes up to 3 times a week.  The receptionist is not helpful and Susan has been ignoring my calls and refuses to call me back.  This is HORRIBLE customer service.  When they wanted me to buy from them, they were calling me constantly, now that there is an issue, they ignore me.  



This location has been absolutely rude, I've never ever had a company ignore me.  This truly shows a lack of commitment, customer service and professionalism.  My dad has been a mechanic for over 30 years and I am very familiar with dealerships, I have never experienced this before.  This was a horrible first experience and I DO NOT RECCOMMEND ANYONE TO GO TO HYUNDAI CAMELBACK IN PHOENIX!

 
Ashley M. | 2014-10-26

As a first time car buyer, this has been the worst experience imaginable.  They're unprofessional, unorganized and rude.  They have inconvenienced me over and over again with their forgetful selves. Constantly needing me to go back down there to sign or verify something else because "they forgot." Not to mention they registered my car under a different VIN number for the first week I drove it. I finally received my license plate in the mail after a week of my paper plate being expired.  All because they were irresponsible and didn't update my address properly and again "forgot".  I had to hound them in order for things to get done. I'm no car salesman but I know common sense and all of them lack that to the fullest.  They all need to pull their heads out of their asses. A bunch of broken arrows work down there.  I highly recommend you do your car shopping elsewhere. My true rating for them is ZERO stars.

 
Krystle A. | 2014-09-18

If I could give this dealership zero stars, I would.
Seriously, worst car buying experience I have ever had.
My husband and I decided to trade in our Fiesta for a Genesis Coupe, so on a whim we decided to go to Camelback Hyundai since we were in the area. Our salesperson was very unknowledgeable about the product. His responses to our questions were "I dunno," when it should have been "I don't know, let me check on that for you." My husband knew more about the car we were trying to purchase than our salesperson.
Then our salesperson was trying to sell us a lesser model for more money a month, which made no sense whatsoever.  As if we weren't there long enough the previous night, we ended up having to go back the next day to resign the finance papers because something happened and the papers were wrong.
They then gave us a car that had 1300 miles on it, no floor mats and chips in the paint. Upon the discovery of the floor mats and the paint, we called the dealership and our salesperson and they both advised us that they couldn't do anything! It took my husband going to the dealership and speaking with a general manager to get anything done. We finally got the floor mats a few days after my husband spoke to the general manager. Then came the day to get the chips in the paint fixed. My husband took the car back to the dealership and when they were finished, it looked like they took a white out pen and colored them it! There was no blending of the paint whatsoever! Totally noticeable, super shoddy work!
Overall, extremely disappointed with the service. I am a very patient person but enough is enough. Our salesperson is terrible at returning texts or phone calls, and only seemed interested in helping us when we were deciding whether or not to also lease another car. When I told him we were going to wait until January, he cut off all contact completely with us, until my husband spoke with his manager, then he had the gall to act like he would have taken care of us.
If you are buying a Hyundai or Kia, consider going to another dealer in the valley.

 
n w. | 2014-09-13

First I had to register before I was ever able to look at cars or have my questions answered.  Really stupid.  Should have left right then.  

They did not even come close to having anything that resembled what I wanted.  We told them so.

This did not deter the three calls I have received on my business phone.  Even after I said repeatedly I am not interested, do not call again, they still call.  

At this point I wouldn't buy a car from them for a dollar. LEAVE ME ALONE!!!!

 
Kern G. | 2014-09-12

Hey Camelback Hyundai, please please please notice the feedback pattern here. Use your staff to return calls to customers who need you and stop harassing those of us not interested in dealing with you.  Now for my experience. I am new to az and my lease expired in August. I originally set an appointment to meet with a sales person to discuss my options. Shortly after I found a dealer much closer to my new home ( Santan Hyundai) who I used and was very pleased with. I took the courtesy to call Camelback to cancel. This is where the harassment began. They did not accept my honest explanation that I wanted a more convenient location and I had to eventually hang up. This was in August and they are still calling me as recent as TODAY!! I have lost count of how many times they have called. I have even been assured a couple times that they would stop but they havent. I even said I would report them to the authorities but they dont care. I now have their number programmed in my phone as "dont answer" which I usually reserve for stalky men..These guys are unbelieveable..I dont get it and I dont know how to make them stop..in the event I get a response from them on Yelp I expect they will ask me to call them so they can explain why they have been calling me so much..

 
Jamie J. | 2014-08-15

Horrible experience with this dealership!!  

They were rude and even though we have nicely told them dozens of times that we have already made our car purchase, they continue to call our cell phones 2 sometimes 3 or 4 times a day.  

Avoid this dealership, they have a low caliber employees who are rude, dishonest, untrustworthy and inconsiderate.  

Do not bother responding to me with a bogus comment about how you pride yourself on your customer service either. Judging by your 2.2 star rating, it clearly is not true. You are enabling your employees to mistreat your potential customers, give your location and company a bad name and reputation. If you truly did offer good customer service then our number would have been removed the first time we let you know we made our purchase and would not be requirining your outreach. Every other dealership we visited congratulated us on our new car and asked that we keep them in mind if we were ever interested in purchasing again later and HAS NEVER CALLED US SINCE. You should learn from your competitors, who are clearly doing much better than you and learn to respect the people who create the necessity for your job position.

 
Tran V. | 2014-08-13

I literally just got in a shouting match with their "Sales Manager" Justin.  Seems like everyone there is a Sales Manager.  They tried to fool me with the "Smart Note" loan.  When I ran the amortization and realized they were straight out lying to me, I challenged Justin.  of course he immediately went into his canned dialogue about what a great deal I was getting and that "some people talk themselves out of a good deal and I must be one of them".  Or maybe I'm just smart enough to see though your scam and was able to do the math myself.  he continued to talk over me until he was literally shouting at me.  Wow...all I can say is STAY AWAY FROM CAMELBACK HYUNDAI!!!!!!!

 
Zach P. | 2014-08-10

Bought a car here many years ago. Was not super impressed then for several reasons. I totaled the car over 3 years ago. Now, i have gotten 10+ sales calls from these people in the last couple years. I have asked the last 7(!) times in a row to be removed from their calling list, each time I am promised that I am removed and will not get called again. I just got another call. Don't buy here, they will hound you with sales calls.

 
Eisa m. | 2014-06-18

Sent my mom to test drive today. Sales manager called so I could get a price breakdown. He was being way way to pushy not to mention rude. I asked for costco pricing which he didn't give me. Instead he tried to give me some crap about giving me special rebates. I told him those are the current manufacturer rebates. After talking over me for 15 min and me trying to get a word In edge wise he treated me like a moron. I guess he forgot the part that we own our own company and I have several degrees in business as well as math. By the end he was practically yelling at me and I told him to have a good day but we wouldn't be able to reach a deal. He just hung up on me. Too bad on their grand opening they set such a horrid example. There are a lot of huyndai dealers in the city and I would search those way before I ever set foot here.

 
Alison B. | 2014-05-04

All around bad experience at this dealership.  We spent a lot of time researching cars and settled on a Kia Sorrento as being the right car for us.  We then went through our  bank's car buying program and found the most competitive price at Camelback Kia.  BEWARE!  The prices you get through buying programs are not transparent and we paid THOUSANDS more when we showed up for our appt at Camelback Kia.  For example, we were charged for window tinting... but we didn't actually care for having our windows tinted... "too late, it's already on the car and you have to pay for it".  Same story with tire upgrade, some paint protection, etc.  They charge you for a bunch of crap that you don't want - so the pricing you are told is totally inaccurate.  I'm sure this isn't unique to this dealer - but aggravating nonetheless.  

The real issue came in with our keys.  When we left the dealership, they had LOST the key to the car and only had one copy.  They promised us they would send the new one to us within a few weeks and gave me a woman's name (MICHELLE) who would take care of it.  No joke, I called EIGHT times to get that key over MONTHS.  I spoke with the manager, left voicemails for a bunch of people and they NEVER called back or got us our key (which we really needed so we would have two car keys).  We finally called Kia head office.  They were SUPER nice and apologetic.  They called the dealership, called us back and told us to all a manager there who would take care of it.  When we called him, he never called back.  FINALLY, my husband went in after months of waiting and calling.  They insisted that because we waited for months, we now had to BUY the key for $350.  ARE THEY KIDDING?  We had been trying to get that key for months.  But they wouldn't budge.  So we were out of pocket tons of money, two trips to the dealership and lost a good 4 hours of our lives on the phone to get a key that we were entitled to on our brand new car!  ABSOLUTELY HORRIBLE.

The Good: we like the Kia Sorrento and it drives very nicely  I will compliment also the Kia head office on two things: very nice and courteous when we called them to try to get the key... AND they called us from the HQ after we bought the car to thank us for our business and offer us a free oil change at Camelback Kia on our first service.  After our experience, we are NOT getting our Kia serviced there.  We would rather just have our $350 back.

We are also now in the market for ANOTHER new car to replace our Pilot.  We are intentionally not buying a Kia (despite enjoying the Sorrento that we purchased) because we just don't trust their service after the key fiasco.  So, we're buying a new Pilot (purely based on that silly key) since Camelback HONDA has always been so good to us and does do all of our servicing.

I'll be shocked if Kia thrives if this reflects how their dealerships behave.

 
Calvin P. | 2014-05-03

I wish I could give this place a half star.
I recently sold my house of 6 1/2 years and had some extra cash from my equity, so I wanted to buy a new car.
The car I wanted was very specific since I was paying cash. I wanted a USED kia optima hybrid fully loaded... So me, the wife, and the 9 month old baby mind you... Went to 7 or 8 dealerships looking for said car. When we couldn't find said car we began to call around local dealerships to see if they had one on the floor and if not to give us a call when they did.

That's when I stumbled upon camelback kia...
I called one afternoon and a man by the name of Ryan Crowder answered the phone. I talked to Ryan for several minutes and he stated without doubt he had SEVERAL fully loaded USED kia optima hybrids on the lot and was well within my price range.

We then talked via email/phone for several days exchanging numbers and so on and so forth... I gave him the info on the car I was going to be trading in so I would be spending as little time at the dealership with a nine month old baby. I found a small bit of time I could drive (mind you 35 miles) to the dealership to finally buy the car I wanted. I specifically asked Ryan if the said price of the trade+cash would cover the vehicle/s he had on the lot- he then answered a definitive YES! (I have the emails to prove it)

Met Ryan and he showed us the vehicle he had wanted to sell me and the family but the  vehicle had very low miles for a used car (900 miles) ... So I asked him if the car was used which I had asked for. Ryan stated of course and we were going to be in and out real quick since I was paying cash.

Now Ryan seemed a little on the green side of car sales ... He would repeat questions that I gave him several days prior( remember to ease and quicken the process and time spent inside the dealership since I had an infant with me), write down wrong information such as the mileage on my car, payoff amount and account number on my existing loan.
It was almost like I had never spoke to Ryan in the days prior and he was just wasting my time.

It was only an hour and a half  later after merely looking at the car (I had driven so many I knew I liked it) and getting the info down on my trade in (should've been done prior like we discussed) I met the manager for sales...
Fernando came up to me with a price of double of what I had agreed to come in an look at the car for... I then asked him if the car was used (which I assumed was). He then stated that the car was NEW and was just brought into the lot.

I then told Fernando of my whole story and that the only reason I was here and drove 35 miles out of my way was to look at this specific vehicle I had set out for... Fernando stated that  Ryan was new not only to the dealership but car sales in general. Fernando was not apologetic and offered nothing in alternative such as another used hybrid vehicle or if he could do anything to help the matter.... His only excuse was "Well Ryan is new".
Ryan also stated "well those specific used cars are hard to come by".
Really Ryan?!? Hence the reason why I was calling local dealerships for about a week hounding down this specific make and model!!!

I asked Fernando for his business card to which he declined stating he had no business card and NOBODY in his office did either.

I told him I would not expect a person off the street to know car sales but I would expect them to know enough between a used and a new car (the only reason why I came in the first place) and to not bring people in (35 miles) to look at vehicles that are NOT THERE.  On a much more serious note- if said vehicle is not on the lot why even talk #s with anyone on buying a made up vehicle?!

THIS IS BAD BUSINESS PEOPLE!!!

I would not recommend going to this dealership just based on the experience I've had.

 
Cody S. | 2014-04-23

And don't buy into their antics of copying and pasting a letter discussing transparency. This place is an absolute joke .

 
Xochmar Q. | 2014-04-14

if you want shady service and liars then go here .

shady shady shady doooo nottt buy from them. go to toyota on avondale trust me people!

 
Soo Jin M. | 2014-04-11

Shady shady shady!  

We went in to check out the Hyundai Santa Fe and from the start the guy is trying to sell us a Kia.  So we check out the Sorento and it's a decent car.  Sticker price is 41k!   They try to play the "let's make a deal" thing and the lowest they go is 37k WITH my trade-in which I can probably get 4-5k for.  I check consumer reports and this car goes for 37k!  Don't go in blind people!!

 
Frank W. | 2014-03-11

STAY AWAY from this horrible business!!!

We purchased a 2012 Kia from Nick Mayer Hyundai, which then was converted to Camelback Kia.   Just like another Yelp reviewer, we are receiving relentless phone calls to offer us "trade in our new Kia" for a new car.... we have told them time and time again to stop bothering us, we are NOT going to waste money trading our fairly new vehicle for another vehicle.

Unfortunately they keep calling, once or twice per week, for about a year now.  It's gotten so bad that I called them a few times to tell them that they will never get any business from me or my friends.

This is one of the worst businesses at stalking customers...they clearly do not care about your privacy and just see you as a dollar sign to suck more money out of.

Go to Peoria Kia instead, where we get our Kia serviced now and they have NEVER called us to sell us a car!!!

 
Mia N. | 2014-02-26

It's really hit or miss with the service here.  One time I came to have my car serviced and I was really dissatisfied.  What happened was I needed my oil changed, my tire pressure indicator light was on, and I needed to have my mileage confirmed for the Hyundai Reimbursement Program.  Well, the only thing they ended up doing right was changing my oil!  They totally forgot to confirm my mileage. And they checked my tire pressure and found that it had a slow leak from a nail in it -- yet they didn't fill the tire with air for me.  Instead they told me they would order me a new tire, but it would take a few days for the tire to come in.

They must've jiggled the nail around or something, because the slow leak turned into a "fast leak" and by the next day my tire was almost completely flat.  I had to go fill it with air myself at the gas station and take it to Discount Tires.  Mind you, I had been driving on this tire with the indicator light on for MONTHS, so I know it was something THEY did that made my tire leak air pressure faster.

The next time I came back to have my mileage confirmed (again).  They were prompt in helping me,  I didn't even have to wait in the lobby.  I just waited for about 10 minutes in my car and they got it done.  Of course, it would've been nice if they had done it the first time I requested, and then I could've saved myself a second trip there.  Oh well.

 
Andrei Z. | 2014-01-26

I contacted the dealership via chat the next day. The lady was very polite and said she would immediately relay my message to Brandon C who replied to my initial review. Never heard back.
It seems to me some dealerships hire social media spin doctors to position themselves as if they care for the customer and try to resolve issues. Think about it: when you mess up, do you expect the person you offended and deceived to be the one calling you so you can apologize and resolve the issue or do you pick up the phone yourself and reach out to them ?
I rest my case. Avoid this place.

 
Jamie S. | 2014-01-17

STOP STOP STOP STOP STOP STOP STOP STOP STOP When customers ask you to stop calling, STOP CALLING!!!!!!! I get 2-3 phone calls a week for sales and I tell them over & over to stop calling and they keep calling. What does it take to get you guys to STOP CALLING me..  STOP CALLING!!!!!!!

 
Ashley R. | 2013-11-04

I came in on Friday looking to test drive an Accent and it took a while to find one on the lot but eventually we did and I really liked it.  After test driving the Accent we went inside and started to talk about numbers.  It took about 4 hours to negotiate to get into my price range.  A few times i felt like I was being pressured but I told them what my budget was and I didn't deviate from it.  The trick to buying a car is that you need to know your budget and you need to stick to it.  I got a brand new Hyundai Accent at a great price.  The only thing I had to compromise on were the financing terms.  I didn't buy the extended warranty as it's a brand new car so it's covered for the first 5 years.

You need to be confident and have the ability to say no and walk away if you're not comfortable with your numbers.  Don't settle for something outside your budget.

 
Cherril R. | 2013-07-12

I used to refuse to go to a car dealer and if I did I always got into an argument with them. MJ at camelback Hyundai Kia is awesome! I have been going to see him for my cars for over 3 years! I even stop by just for a visit and see if there are any deals worth considering. He is honest and helpful. Everyone at camelback Hyundai Kia are easy to deal with and very friendly. Even when I am not there to buy a car. I highly recommend this dealership. Even if you are not looking for a Hyundai or Kia , stop by and say hello, you may be surprised. Oh, and my veloster is awesome!! Tell them Cherril and mike sent ya!

 
Brian E. | 2013-07-02

I had a horrible experience that has now turned into a nightmare. My sales man Daniel was the only good thing I can say about this place. The financing was horrible and had to come back multiple times to sign papers and considering I am about 25 miles from this place was a huge inconvenience.  When I purchased my vehicle I got the base model, but did not have key-less entry. I did not want to upgrade to the next package because the only feature that I wanted was key-less entry. I was told that I can add Key-less entry for $600.

I  Just took the Kia in today to have it installed and they put in a cheap $40 key-less entry system. I am currently working on getting this resolved with no luck. I have been making phone calls all day an keep getting the run around. I would never buy or recommend  Camelback Kia.

 
Donna J. | 2013-04-30

I bought a brand new car here just under a year ago when they were still Nick Mayer. Now that Camelback Kia has bought them out I am FLOODED with sales calls about upgrading my car. It's not even a year old yet!!!!!!!!! I've asked repeatedly to be removed from their mailing and call list and still they continue. 2-3 calls PER DAY. I would never do business with such a shady operation and am now filing a complaint with the FCC.

 
Andrew R. | 2013-04-25

I hated Nick Meyer and vowed never to return. I doubted the new owners would be better, but I decided to give them a chance. I'm glad I did. I was blown away by the excellent service.