Bell Ford in Phoenix, AZ


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Specialties

Bell Ford is Arizona's largest Ford Dealer. Whatever your needs are from sales and service to parts or bodyshop work Bell Ford has the quality of service and experience to make your trip in one to remember.

History

Established in 1979.

Welcome to Bell Ford! We are proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Bell Ford a good one - for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.

Bell Ford


Dealer Info:


Phone(s):(602) 457-2144
Address:2401 W Bell Rd, Phoenix, AZ, 85023
  • Monday: 8:00 am - 9:00 pm
  • Tuesday: 8:00 am - 9:00 pm
  • Wednesday: 8:00 am - 9:00 pm
  • Thursday: 8:00 am - 9:00 pm
  • Friday: 8:00 am - 9:00 pm
  • Saturday: 8:00 am - 8:00 pm
  • Sunday: 10:00 am - 6:00 pm

Reviews on Bell Ford

 
Joe P. | 2015-03-21

Had a fantastic positive experience with Bell Ford this week. These people have ethics and totally know how to be there for a customer. Big shout out to Lee Spencer (GM), Steve Crawford (Pre-Owned Manager), Mark Rezaik (Finance Manager) and Miguel Salazar (Pre-Owned Sales). Over and above the great service this group, a lot attendant found an item of high value to me I left in a car and, being totally honest, he went out of his way to return it to me -- YEAH!!

 
Jason A. | 2015-02-22

They took care of me.  Didn't try to sell me things my car didn't need, didn't make excuses that I've heard at other places.  Acknowledged when something wasn't right and fixed it.  I recommend their body shop.

 
Noah C. | 2014-12-05

Awesome 2015 Limited Mustang

 
Matt S. | 2014-10-20

I have a pool repair and remodeling business and was in the market for a new work van.   After searching high and low for a new Ford Transit (not the small transit connect, but the real deal full size transit ), I noticed that Bell Ford had the long version with the High Roof.   A rare find around the valley as they are so new to the market, and in short supply.    Rolled on over on a Sunday planning to simply test drive one.     Test drove it and loved it.      Generally I purchase my vehicles from fleet with a lot less hassle and negotiation.   Told the Sales manager Harley to give me their bottom line number without a bunch of hassle.    They did present me with a fair price, and I was still able to do a little negotiating.   It was very painless.  My sales guy Ali Dirawy was a cool dude with some interesting life stories.  He was knowledgeable about the product and extremely helpful.  I recently purchased a Dodge Promaster van for my business as well.   After driving, inspecting, and purchasing the Ford van, the difference between the Ford and Dodge is like the difference between flying in coach and rolling first class.  In the Dodge, you get a few more rattles flying around, there's no leg room, and the service sucks.  When I bought the Dodge I didn't even get any free peanuts, and they didn't even wash it upon delivery.   The sales person was like a cranky flight attendant at the end of her shift.  

The Ford van and Bell Ford on the other hand is like flying first class.    So many more upgrades, but without any additional cost.   3.5 Liter Ecoboost, a full tank of gas, a nicely detailed van upon delivery, and a great price.  As a bonus, the finance guy, Mark Rezaik was able to advocate for me and get me a lower interest rate from the original contract I signed when I took delivery of the vehicle.     He dropped the interest rate 1.5% and saved me about 2K / year in interest.    You da man Mark !  

If you're going to go marching around in the tall grass of these car dealerships around town, watch out for snakes.    The sales guys at Bell Ford are not snakes of the Rattler variety, but rather they are gentle, kind garter snakes.   They won't bite you and send you to the E.R.    They may pop out of nowhere and give you a little scare, but all in good fun.  

Oh yea, and definitely hit the gong, dance around and act a fool when the deals done.............    Why Not??

 
Jeremiah S. | 2014-10-17

One thing I can truly say about all Ford dealers I have been to for service is that it takes 5 to 10 time longer than necessary to get an oil change.

Bell Ford took over 2 hrs to do a oil change and have two tires swaped and balanced. Outrageous! This is with an apointment scheduled.

Also for those of you looking at the ESP (Fords prepay Service Plan) plan if you have any doubt to having to cancel it ever they charge $421 per oil change done against your refund. So keep that in mind. I Lost my job for several months and they refused to work with me so I had to cancel it. Got charged $842 for the 2 oil changes I had during the plan. Extremely expensive Oil

 
B M. | 2014-09-29

Horrible, horrible service. Poor communication, rude employees, slow work. I will never do business with them again and I will never buy another Ford again.

 
Bryan F. | 2014-07-20

Surprisingly great service and will do business again and refer my friends.  Sales, Finance and even the Waiting lounge complete with snacking station was amazing.  No pressure and we left feeling like we got a good deal without having to fight.

That is the short story.  If you want the funny story, read below.

Let me state that this adventure started as no more than an information gathering expedition.  I had mentioned to my Girlfriend that it may be a good time to start looking at new cars.  She had purchased a base model Chevy HHR over 3 years ago as a daily driver. It was not a car of choice, but it was affordable, reliable and got great gas mileage.  Since that time, she has done very well at work, and I realized she was able to afford something she would enjoy more.

On my way home from work the previous week, I stopped by my favorite dealership (Earnhardt) to see what they had on the lot.  They have a limited selection, but did have 1 Mustang on site. I brought it up to her and decided to go look. Of course, by the time we got back there, it was gone and they didn't have anything else interesting to her.

On a whim, i asked if she wanted to do one more store.  I know of a Ford dealership in Scottsdale and of Bell Ford.  Because she thought she knew someone that worked there, we went to Bell. (As most of you that know us can guess, she had confused the dealerships.)

After not seeing anything on the used side, our wonderful Sale Associate, Travis Smith, talked us into looking at a new Mustang because of the Summer Rebates.  Long story short, he was right and Jessica decided to buy her Dream Car, a Got to Have it Green Mustang!!

Matt in Finance was just as wonderful.  He actually explained the stuff he was trying to sell us, had already contacted the finance company that I wanted to use to see what they would allow us to include.

So I can now say, I officially now have 2 dealerships I will do business with.  Earnhardt Kia and Bell Ford.  (Previously, Sunset Ford was my dealership of choice, but since they have converted to the evil empire of Van Tile, the chances of me going back there is slightly less then -20%.)

 
Alan H. | 2014-07-17

I live very close by and have been purchasing parts for my 2 current Ford vehicles and 2 Ford vehicles I no longer own for many years...........that is until today, I stopped in to price/purchase a replacement part for my F150 armed with a printout from a competing dealer fully anticipating a price match. The parts counter person looked at the printout, looked at his computer monitor, looked at me and said "no". not even an attempt to do anything on the price. So I immediately went home called Peoria Ford (which is a much farther drive) and the gentleman at their parts counter asked for some info about the competitor and proceeded to match the price. Needless to say, even though it is a much longer distance,  I will be talking my business to Peoria Ford from now on.

 
MATTHEW S. | 2014-05-25

Dont go here they are idiots.Let me put it this way detectives arrested the finance director Darlene phoenix and put her in hand cuffs. they have fellons with credit fraud working there now and one of the desk guys Teen Dierks staged his own truck to get stolen so he would get the insurance money after financing his own deal and cutting himself back and check for $5,000 then having somebody stole his own truck and then have insurance pay off the vehicle. now he's a desk manager how do you like that! kapoweeee.

 
Bob C. | 2014-05-16

Update on this issue. I get a email telling I didn't know where I bought my truck nor did they offer such a warranty for tires. Then the person asked me to remove my review. It just gets better, so I call and speak with a G.M at Bell Ford in Phoenix Arizona with the first name starting with a "K".
He gets all my info and says I will pull your file and get back to you about this issue. Well I will tell you this......still waiting!
I'm a pretty mellow person and not much of a complainer. But this is getting ridicules!
So again I say be very careful about where you buy your next car or truck.
When I bought this I was mis lead about what this warranty covered.They told me it would cover anything on the tire or wheel. My tires within 5000 miles were dry rotted and chunks coming off the treads. I guess the only thing it covers if I run over a nail they will plug it. Boy did I fall for it.
Over all I love my 2011 F150 super crew Eco boost! Just this issue with my tires and people not wanting to do anything with this just makes me a little upset!

 
Ben N. | 2014-02-05

If they get your phone number you're toast.  I've asked to be taken off their list numerous times.  Since you can purchase the same vehicle at another Ford dealership, I'd highly recommend doing so.

 
Justin L. | 2013-12-18

This review pertains specifically to Darren in the Parts Department.  

After doing some off-roading, my F-150 dropped a clip/bolt assembly that kept one side of the skid plate in place.  Based on the parts diagram, Darren ordered the correct replacement part, but when it arrived, it was a different size than the original part.

So Darren climbed under my truck to check it out, researched the issue, then ordered the correct parts.  He called me when the parts were in and even offered to help install them.

It's highly unusual to find such excellent service from any retail operation, much less for a sub-$15 sale.

Thanks, Darren, and well done!

 
Carl K. | 2013-11-28

Own a 2007 Ford F-150. My son is in the Army and taking it to Germany. We met the service advisor, Joe H. Told him our situation, had a list of repairs needed and told him that the truck needed a safety "once-over" ....and that I needed it back in two days. To my surprise they found several major issues (brakes, steering, radiator) that could have been really dangerous if driving on the autobahn. Joe called me, explained the issues, knew he had the parts available and made it all happen in the very short timeframe we had. When my son picked up the truck you could see that Joe had taken real pride in making sure the truck was ready (and safe) to be shipped overseas. They could have easily "taken-us" for big $$$. Instead the price was fair and they gave us a "military discount." REAL AMERICANS like Joe H. work at Bell Ford. :-)

 
Jen K. | 2013-11-14

I've been here for an oil change and a repair and both took longer than expected.  It seems time moves more slowly here somehow.  But, today was a much better experience.   Paul was my service manager and though it was lunchtime, he got my battery tested and replaced in record time so I could get to work.  thanks, Paul!!

 
Jordan R. | 2013-11-08

Do not give these guys your real phone number!  They have probably called me 30 times and sent 5 emails in the last 2 weeks.  I have asked to be removed from their list several times, I keep blocking their numbers, but they keep calling from various numbers!

 
James A. | 2013-11-02

I currently have 156000 miles on my 2006  F150. I don't feel I could have expected this without the help of two of the service advisers here. Both Paul and Joe have gone out of there way to accommodate my needs as this is my daily driver and the only time I can get repairs done is on Sat. I really appreciate that once I drive out of here I can expect that I don't have to worried about issues returning after repair so the mechanics that I have never met must also take great pride in what they do. Will probably someday be replacing my old truck and at that time I will be reviewing there sales dept.

 
Buzz F. | 2013-08-22

Bought a used car from John Cote. Class act. Not only does he know his product but he listened to how we wanted to buy. He and his manager made the transaction easy to understand and fair. I know dealers have to make a profit but they found a middle ground quickly and we are glad we stopped in. Thanks.

 
Laurina K. | 2013-06-20

This place is horrible. They give you the run around fake promises. I made the mistake of over paying at Bell Ford..so much so...one year later I was 10k upside down....for an escape!!!! Anyways I decided to get it if that car and buy a different one. Anyways trying to get a refund for the matience, gap, and extended warranty was such the ordeal. They are awful. Under no circumstances should you purchase from these scum bags!!!! Do yourself a favor elsewhere for your ford!!!

 
Aiden C. | 2013-06-15

I LOVE THIS DEALERSHIP! Every time we come in, they are fast and friendly. We are currently in the market for a new car, and they are happy to see us every time we come in with questions, or even just to say "HI". I would definitely recommend anyone who is looking into buying a ford to visit them, especially Jeff or Scott. Those two are great!

 
Masha Z. | 2013-04-03

Came here with my parents a few years ago to  buy a car, so this review is a bit dated, but hey. Better late than never.

Going in, it was your typical dealership. Salesly people, nothing really impressive, and I felt like we were there until midnight going over paperwork. My parent's didn't really get any sort of "deal" on their car, since it was a non-ford traded in Nissan, and they left a little unhappy but at least with a car.

I would go here as a last resort, and never for car servicing unless you own a ford. They don't know crap about other vehicles and will charge you an arm and a leg.

Car dealerships being scammy? What!? Who'da thunk!

Unimpressed.

 
Rob A. | 2013-01-04

Terrible Service,,,my advice = avoid this dealership at all cost.
I took in my Ford vehicle running on it's jump-started dead $120 FORMOCO 100 month warranty battery at age 40 months.  No cars in service line, 6+ service advisor's standing around plus the "Service Manager", all doing nothing at 10AM.  I was told I would have to wait until late in the day for a mechanic to check battery for $75.00 and if found defective Parts would replace it prorated.  I complained that if it was a NAPA, O'Reilly or Walmart, etc. battery it would be checked immediately by any available employee, replaced by same and I'd be on my way.  I have done this many times US wide. Nope, No, Nada!! Did I want to wait or get a ride?  I said neither!! I removed the battery myself, took it to parts counter where it was exchanged for a new same battery for $58.  I replaced my battery and left.  ANGRY.  What took me 15 minutes was to have taken me about 6 hours because of this Ford Dealer's stupid "policies"...no wonder China is kicking our US Butts.  Hello, Ford Motor Co!!!!!!!  Goodbye Bell Ford in Phoenix, AZ.

 
Tyson S. | 2012-01-03

I have bringing my car here for service every 5000 miles for 4 years. They are consistently slow and give no information as to the progress. Simple service such as an oil change will take up to 4 hours when the car is dropped off first thing in the morning. I will not be coming here for service again. This happens every time.

 
Andrew T. | 2011-09-04

I am in the market for a new car.  I have not bought one yet, but still wanted to give a shout out to John Surpenan,tHarley Williams and Alex Coletta at Bell Ford.  What nice guys.  They spent a lot of time with me, worked really hard to get my business and did not turn on me when I decided I had to do some more checking.  The push was not too hard and i liked the dealership a lot.  If you want a Ford, look no further than these guys.  It is worth the drive.

 
Tracie M. | 2011-04-30

In closing, we D have a car.. not the one that we wanted... but there are seat covers for that.. BRIAN was snappy, unprofessional, lied about canceling the deal (said he said nothing of the sort). I don't EVER want to have to deal with this man again. He is a child in a man's body. HOWEVER, DEAN, the salesman... he was SO amazing. He worked so hard to get us what we were looking for, and is a man that doesn't see dollar signs... he is ALL about customer service.. and genuine about it! In finance, Renee was incredibly helpful, friendly.. these 2 people that I dealt with... fantastic!  Just beware of the other one!!

 
Nicole M. | 2011-04-10

Been coming to them for car service since relocating to Phx 3 yrs ago and nothing less than top service.  Professional and fast

 
John P. | 2010-08-01

Third dealer of the day  and  things are not so bad  yet not improving.

We've had a rented Taurus for 3 weeks and have come to appreciate that while Ford had issues they seem capable of knocking out a good car ( I mean  the ones in Europe don't all suck:) ).  Tried out the Fusion. We have  love hate relationship with the car we actually like it but hate the hell out of the central console  unless it has a nav unit covering it up:) The sync, nav console is kinda cool in function too. So  we want a  fusion with the nav package , no sunroof.  

1st thing they had us drive.  the really fast one, Not the engine we wanted, but hey, try again, nope can't do that. In the end they said they don't have what we want but 6-8 weeks they could get one. Why can't we be told this at the time of our request?   We say , we'd like, you say, nope that isn't standard  not F around trying to fit us into your stock.  

We've had prior issues here. Tried to buy a Ford Hybrid last year and , well they showed us non hybrid, then another , then tried to sell an Edge, seriously we asked for a car that took them a while to admit they didn't have. Could they get one? They didn't care so Honda ended up getting the business that time.    This time it was Mini. ( yep we set out to buy a big car and ended up in a small one)