AutoNow in Phoenix, AZ

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AutoNow  specializes in the sale of High Quality Custom Trucks, SUV's and pre-owned Diesel Trucks.


Dealer Info:

Phone(s):(602) 996-5626
Address:2021 E Bell Rd, Phoenix, AZ, 85022
  • Monday: 8:00 am - 7:00 pm
  • Tuesday: 8:00 am - 7:00 pm
  • Wednesday: 8:00 am - 7:00 pm
  • Thursday: 8:00 am - 7:00 pm
  • Friday: 8:00 am - 7:00 pm
  • Saturday: 8:00 am - 6:00 pm
  • Sunday: Closed

Reviews on AutoNow

T S. | 2014-11-04

Sometimes, things don't always work out so smooth in business and problems come up.  To think that a company will not ever make mistakes is a ridiculous thought, but how those issues are handled- that is what can make or break an organization.

Such was the case with Lifted Trucks.

The buying experience itself was just great- just plain easy.  Almost too easy really, I made a reasonable offer on a truck I had my eye on and it was accepted.  May salesman, Darrell was just a real nice guy:  easy-going, drama-free, no pressure- he just allowed me to fall for the truck on my own.  Paperwork was a breeze too, no silly surprises you sometimes meet with in buying a vehicle.  I give this part of the deal a solid 5 stars.

At delivery, I had a couple issues that concerned the service department.  It got a little frustrating to be honest, and though it boiled down to an issue more in line with a certain personality, I thought things were doomed to not being resolved.  Now we're losing stars fast!  Bottomed out...

But then something truly unexpected and frankly, very humbling happened.  The owner of the company reached out to me on his own upon hearing of my problems and set out to make it right.  I still wanted to trust in the store I had come to like in the process, so I waited and was finally contacted by another representative within the dealership.  After several back and forth conversations, I saw that this truly was a dealer who cared about every transaction and experience.  They could have very easily just blew me off and gone on about their business and not worried so much about just one random guy like me.  

This began to really sink in that this place cares about their brand.  It began to show.  They were not going to let one bad experience get past them, and took the initiative to satisfy me.  Very flattering, and a true show of character!

It's not so much the problem, but how you resolve it and recover from it- Lifted Trucks did just that and have earned themselves a loyal customer and my renewed confidence in them.  I will have no problems whatsoever referring my friends, family, and acquaintances to them for a nice big truck!  Given that I care about what my name is attached to this is saying a lot for me- I won't recommend something I don't have any faith in.

My thanks to owners and managers who truly care about their business and livelihood and don't just talk about it- but actually show it!  

Back to 4 stars with pleasure!